Nachhaltige Arbeitsgestaltung

Peter Brödner, Matthias Knuth (Hg.): Nachhaltige Arbeitsgestaltung. Trendreports zur Entwicklung und Nutzung von Humanressourcen Bilanzierung innovativer Arbeitsgestaltung Band 3 ISBN 3-87988-663-6, Rainer Hampp Verlag, München u. Mering 2002, 552 S., € 39.80

Wie wirken sich Internationalisierung des Wettbewerbs, die zunehmende Bedeutung des effektiven Umgangs mit Wissen und der Übergang von der produktions- zur kundenorientierten Leistungslogik auf die Arbeitsbedingungen aus? Werden sich Unternehmen in Netzwerke von kleinen selbständigen Einheiten auflösen und werden die Beschäftigungsverhältnisse immer prekärer und kurzzeitiger, wie vielfach angenommen? Wie können dabei die Beschäftigten den Anforderungen zunehmender Flexibilität, Eigenverantwortung und „Lebenslangen Lernens“ gerecht werden, wenn gleichzeitig das Arbeitskräftepotenzial vom demographischen Wandel erfasst wird? Genügen die vorherrschenden Trends der Entwicklung und Nutzung von Humanressourcen dem Postulat der Nachhaltigkeit oder sind wir dabei, unsere wichtigste und knapper werdende Ressource durch Arbeitsbelastung zu zerstören? Neun Trendreports geben einen Überblick über das zu diesen Fragen verfügbare Wissen. Im Rahmen des vom Bundesministerium für Bildung und Forschung geförderten Verbundprojektes Identifizierung und Bilanzierung erfolgreicher Veränderungen in der Arbeitsgestaltung und Unternehmensorganisation leuchten sie den Hintergrund aus, vor dem innovative Arbeitsgestaltung sich heute behaupten muss. Herausgeber: Dr. Peter Brödner leitet die Abteilung Produktionssysteme im Institut Arbeit und Technik, Gelsenkirchen. Dr. Matthias Knuth leitete den Forschungsschwerpunkt „Arbeitsförderung und Kompetenzentwicklung“ in der Abteilung Arbeitsmarkt des Instituts Arbeit und Technik, Gelsenkirchen.

Bilanzierung innovativer Arbeitsgestaltung Band 3

Peter Brödner, Matthias Knuth (Hg.)

Nachhaltige Arbeitsgestaltung Trendreports zur Entwicklung und Nutzung von Humanressourcen

Rainer Hampp Verlag

München und Mering 2002

Die Deutsche Bibliothek - CIP-Einheitsaufnahme Nachhaltige Arbeitsgestaltung : Trendreports zur Entwicklung und Nutzung von Humanressourcen / Peter Brödner ; Matthias Knuth (Hg.). - München ; Mering : Hampp, 2002 (Bilanzierung innovativer Arbeitsgestaltung ; Band 3) ISBN 3-87988-663-6 Liebe Leserinnen und Leser! Wir wollen Ihnen ein gutes Buch liefern. Wenn Sie aus irgendwelchen Gründen nicht zufrieden sind, wenden Sie sich bitte an uns. ∞

Dieses Buch ist auf säurefreiem und chlorfrei gebleichtem Papier gedruckt.

© 2002

Rainer Hampp Verlag Meringerzeller Str. 10

München und Mering D - 86415 Mering

Internet: www.Hampp-Verlag.de Alle Rechte vorbehalten. Dieses Werk einschließlich aller seiner Teile ist urheberrechtlich geschützt. Jede Verwertung außerhalb der engen Grenzen des Urheberrechtsgesetzes ist ohne schriftliche Zustimmung des Verlags unzulässig und strafbar. Das gilt insbesondere für Vervielfältigungen, Mikroverfilmungen, Übersetzungen und die Einspeicherung in elektronische Systeme.



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XQP 9KUUGP FWTEJ 6GKNJCDG DGK FGUUGP #PYGPFWPI &WTEJ UGKPG 'PV UVGJWPIKUV9KUUGPPQVYGPFKIHTCIOGPVKGTVWPFXGTVGKNV×DGT9KUUGPUDG TGKEJG &KU\KRNKPGP +PUVKVWVKQPGP WPF 2TCZKUIGOGKPUEJCHVGP WPF \WT .ÑUWPITGCNGT2TQDNGOGO×UUGPTGNGXCPVG9KUUGPUHTCIOGPVGGTUVO×J UCO CWUHKPFKI IGOCEJV \WUCOOGPIGH×JTV WPF CPIGYGPFGV YGTFGP 'DGPUQDGFGWVUCOUKPFFCDGKFKG7PVGTUEJGKFWPI\YKUEJGPGZRNK\KVGO 9KUUGPWPFRTCMVKUEJGO-ÑPPGPUQYKGFKG&[PCOKMFGT6TCPUHQTOCVK QPXQP-ÑPPGPKP9KUUGPWPFFGUUGP #PGKIPWPICNUGTYGKVGTVGU-ÑP PGP&KG1TICPKUCVKQPWPF)×VGFGTFC\WPQVYGPFKIGP+PVGTCMVKQPURTQ \GUUGDGUVKOOGP ×DGT FKG +PPQXCVKQPUH¼JKIMGKV GKPGU UQ\KCNGP 5[UVGOU ŌCWHIGUGNNUEJCHVNKEJGTYKGCWHWPVGTPGJOGTKUEJGT'DGPG -WPFGPQTKGPVKGTWPI KUV FKG 4GUVTWMVWTKGTWPI XQP .GKUVWPIURTQ\GUUGP CWHFKG#PHQTFGTWPIGPXQP-WPFGPJKP&KG9GVVDGYGTDUH¼JKIMGKVXQP 7PVGTPGJOGPJ¼PIVYGUGPVNKEJFCXQPCDKPYGNEJGO/C²GFKGUG-WP FGPQTKGPVKGTWPIIGNKPIV&KG3WCNKV¼VXQP.GKUVWPIGPYKTFXQP-WPFGP FCPCEJ DGYGTVGV KP YKGYGKV UKG KJTGP URG\KHKUEJGP $GF×THPKUUGP GPV URTGEJGP 5QYGKV &KGPUVNGKUVWPIGP KO FKTGMVGP -QPVCMV \YKUEJGP FGP /KVCTDGKVGTKPPGP WPF /KVCTDGKVGTP FGU .GKUVWPIUCPDKGVGTU WPF FGO -WPFGPGTDTCEJVYGTFGPIGJGP'TNGDPKUWPF)GH×JNUSWCNKV¼VGPKPFKG $GYGTVWPIFGT.GKUVWPIGKP&CU'TMGPPGPD\Y'TUR×TGPXQPQHVPKEJV GZRNK\KVGP-WPFGPY×PUEJGPWPFFKGHNGZKDNGMWPFGPURG\KHKUEJG8CTKC VKQP CTDGKVUVGKNKIGT .GKUVWPIURTQ\GUUG GTHQTFGTP GOQVKQPCNG MQOOWPK MCVKXGWPF/GVJQFGPMQORGVGP\UGNDUVKP2TQ\GUUGPFGTGP#PHQTFGTWP IGPCPFKG(CEJMQORGVGP\GJGTIGTKPIUKPF&CUYKEJVKIUVG+PUVTWOGPV FGT /CTMVHQTUEJWPI WPF FKG YKEJVKIUVG 3WGNNG H×T 8GTDGUUGTWPIUXQT UEJN¼IGUKPFFKGKO-QPVCMV OKVFGP -WPFGP IGYQPPGPGP +PHQTOCVKQ PGP WPF 'THCJTWPIGP YGUJCND 7PVGTPGJOGP IWV DGTCVGP UKPF FKGUG GZRNK\KV\WOCEJGPWPFU[UVGOCVKUEJ\WPWV\GP&KG(QTOKPFGTFKGUGU IGUEJKGJVKUVGKPG\GPVTCNG&KOGPUKQPPCEJJCNVKIGT#TDGKVUIGUVCNVWPIKP FGT&KGPUVNGKUVWPIUIGUGNNUEJCHV &KGUG FTGK *KPVGTITWPFVTGPFU MGPP\GKEJPGP FGP ¯DGTICPI XQP FGT +P FWUVTKG\WT9KUUGPUIGUGNNUEJCHV#NUFGTGP(QNIGGTJÑJGPUKEJFKG7P UKEJGTJGKVGP YKTVUEJCHVNKEJGP *CPFGNPU WPF FKG #PHQTFGTWPIGP CP FKG (NGZKDKNKV¼VFGT#TDGKVUWPF9GTVUEJÑRHWPIURTQ\GUUG0QVYGPFKIG#P RCUUWPIUNGKUVWPIGP UEJNCIGP UKEJ OGJT WPF OGJT KP UCEJNKEJGT \GKVNK



0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

EJGT WPF T¼WONKEJGT 'PVITGP\WPI XQP #TDGKV PKGFGT #TDGKVUCWHICDGP YGTFGP PWP KOOGT YGPKIGT FWTEJ QTICPKUCVKQPUKPVGTPG 8QTUEJTKHVGP WPF8QTICDGPDGUVKOOVUQPFGTPUKPFOGJTWPFOGJTUKVWKGTVFJCD J¼PIKI XQP -QPVGZV WPF 2TQ\GUUXGTNCWH #WEJ #TDGKVU\GKVGP WPF #T DGKVUQTVG YGTFGP \WPGJOGPF FWTEJ 'THQTFGTPKUUG FGT #WHICDGPGTNGFK IWPIH×T-WPFGPDGUVKOOV4GCNKUKGTVYGTFGPFGTCTVKIG#PHQTFGTWPIGP FGU /CTMVGU GVYC FWTEJ HNGZKDNG #TDGKVU\GKVTGIGNWPIGP QFGT FWTEJ × DGTNCPIG #TDGKVU\GKVGP XQP .GKUVWPIUVT¼IGTP FKG H×T FKG 1TICPKUCVKQP -CRC\KV¼VUWPF-QORGVGP\RWHHGTFCTUVGNNGP &KGUG6GPFGP\GPFGT'PVITGP\WPIXQP#TDGKVUKPFHTGKNKEJH×TFKG7P VGTPGJOGP YKG FKG $GUEJ¼HVKIVGP OKV JQJGP 4KUKMGP XGTDWPFGP 5KG H×JTGPFKTGMVGP9GIGUKPFCU&KNGOOCFCUUGKPGTUGKVUH×TFGP9GVVDG YGTDUGTHQNIFCU*WOCPMCRKVCNFKG'PVHCNVWPIKPFKXKFWGNNGTWPFMQNNGM VKXGT *CPFNWPIUMQORGVGP\ KOOGT DGFGWVUCOGT YGTFGP CPFGTGTUGKVU CDGT GDGP FKGUG *CPFNWPIUMQORGVGP\ FWTEJ ×DGTJÑJVG +PVGPUKV¼V WPF ¯DGTPWV\WPI\WXGTUEJNGK²GPFTQJV

6TGPFTGRQTV <WPGJOGPFG+PVGITCVKQPXQP2TQFWMVKQPUWPF&KGPUVNGKUVWPIUCTDGKV

.C[4CKPHWTVJ &KG &GDCVVG ×DGT GKPG CPIGDNKEJG œ&KGPUVNGKUVWPIUN×EMGő KP &GWVUEJ NCPF  JCV FCU $GYWUUVUGKP FCH×T IGUEJ¼THV FCUU \YKUEJGP FGO #PVGKN FGT&KGPUVNGKUVWPIGPCP9GTVUEJÑRHWPIQFGT$GUEJ¼HVKIWPIKPUGMVQTC NGT$GVTCEJVWPIWPFFGO#PVGKNFGT&KGPUVNGKUVWPIGPCPFGP6¼VKIMGKVGP WPVGTUEJKGFGPYGTFGPOWUU7PVGTFGP$GUEJ¼HVKIVGPFGT7PVGTPGJOGP FKG FGO RTQFW\KGTGPFGP 5GMVQT \WIGTGEJPGV YGTFGP ×DV GKP YCEJUGP FGT#PVGKN6¼VKIMGKVGPOKVFKGPUVNGKUVGPFGO%JCTCMVGTCWUWPFUEJNKG² NKEJPGJOGPKOKPFKXKFWGNNGP6¼VKIMGKVURTQHKN&KGPUVNGKUVWPIGPGKPGPKO 8GTJ¼NVPKU\W2TQFWMVKQPUNGKUVWPIGPYCEJUGPFGP#PVGKNGKP <WPGJOGPFUGV\VUKEJKP2TQFWMVKQPUWPVGTPGJOGPFKG'TMGPPVPKUFWTEJ FCUU FKG œVGTVK¼TGő .QIKM FGT -WPFGPQTKGPVKGTWPI UQ H×T KJTG 9GVV DGYGTDUH¼JKIMGKV GDGPUQ GPVUEJGKFGPF KUV YKG H×T 7PVGTPGJOGP FKG FGO &KGPUVNGKUVWPIUUGMVQT \WIGTGEJPGV YGTFGP -QORNGZG 2TQFWMVG

$IE
4RENDREPORTS
IM
´BERBLICK



O×UUGP \WPGJOGPF XQP &KGPUVNGKUVWPIGP DGINGKVGV YGTFGP FCOKV FGT -WPFGKPFGPXQNNGP)GPWUUKJTGU0WV\GPUMQOOGPMCPP +P VGTVK¼TGT .QIKM GTUEJGKPV FCU œ2TQFWMVő CNU GKP MQORNGZGT 0WV\GP GKPG&KGPUVNGKUVWPIKPFKGGKPXQTRTQFW\KGTVGURJ[UKUEJGU2TQFWMVGKP IGDGVVGVKUV+PFGO/C²G YKG WPOKVVGNDCTGT -WPFGPMQPVCMV WPF MWP FGPURG\KHKUEJG8CTKCVKQPFGT.GKUVWPICWEJKP2TQFWMVKQPUWPVGTPGJOGP DGFGWVUCOYGTFGPT×EMGPUQ\KCNGWPF/GVJQFGPMQORGVGP\GPCWEJH×T FKG $GUEJ¼HVKIVGP KP 2TQFWMVKQPUWPVGTPGJOGP KP FGP 8QTFGTITWPF &C GU CDGT J¼WHKI PKEJV UKPPXQNN QFGT PKEJV OÑINKEJ KUV CNNG /KVCTDGKVGT WPOKVVGNDCTOKVFGO-WPFGPKP-QPVCMV\WDTKPIGPGPVUVGJVFCU2TQD NGOFGT9KUUGPUXGTOKVVNWPIXQPFGPMWPFGPPCJGPKPFKGRTQFWMVPCJGP $GTGKEJG YQH×T XGTUEJKGFGPG QTICPKUCVQTKUEJG .ÑUWPIUCPU¼V\G FGT 9KUUGPUVGKNJCDGXGTHQNIVYGTFGP #PHQTFGTWPIUIGTGEJVG 'PVNQJPWPIUOQFGNNG O×UUVGP UKEJ H×T RTQFW\KG TGPFGWPFFKGPUVNGKUVGPFG6¼VKIMGKVGPWPVGTUEJGKFGP\WINGKEJDGJKPFGTV GKPGUQNEJG 7PVGTUEJGKFWPI CDGT FKG PQVYGPFKIG +PVGITCVKQP &KG INGK EJG9KTMWPIJCVFKGXQPFGT-WPFGPQTKGPVKGTWPICWUIGJGPFG'PVUVCP FCTFKUKGTWPIFGT#TDGKVU\GKVGPY¼JTGPF-QOOWPKMCVKQPWPVGTFGP$G UEJ¼HVKIVGP PQVYGPFKIGT YKTF YGTFGP FKG
6TGPFTGRQTV #TDGKVKPGKPGTXGTPGV\VGPWPFXKTVWCNKUKGTVGP9KTVUEJCHV

'IIGTU-KTPGT +P GKPGT FWTEJ YCEJUGPFG $GFGWVWPI FGT 9KUUGPUVGKNWPI IGRT¼IVGP 9KTVUEJCHV YKTF CNNIGOGKP GTYCTVGV FCUU MQQRGTKGTGPFG 7PVGTPGJOGP YKTVUEJCHVNKEJGTHQNITGKEJGTUGKGPCNUPKEJVMQQRGTKGTGPFGŌYCULGFQEJ GORKTKUEJDKUJGTPKEJVGKPFGWVKIPCEJYGKUDCTKUV-QQRGTCVKQPKUVFCDGK GKPG (QTO FGT 1TICPKUCVKQP XQP 9KUUGPUVGKNJCDG &KG 'PVUVGJWPI XQP 7PVGTPGJOGPUPGV\YGTMGP CNU FTKVVGT /ÑINKEJMGKV \YKUEJGP œ/CTMVő WPF œ*KGTCTEJKGő UEJCHHV GKPG #TDGKVUTGCNKV¼V H×T FGTGP KPPQXCVKXG WPF



0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

PCEJJCNVKIG )GUVCNVWPI FKG KPUVKVWVKQPGNNGP )TWPFNCIGP PQEJ YGKVIG JGPFHGJNGP 8GTVT¼IG\YKUEJGP0GV\YGTM2CTVPGTPUKPFJ¼WHKIPQEJQHHGPGTCNU#T DGKVUXGTVT¼IGFCGKPGTUGKVUKPRTQLGMVHÑTOKIGT<WUCOOGPCTDGKVFKG.GK UVWPI GZ CPVG PKEJV URG\KHK\KGTV YGTFGP MCPP CPFGTGTUGKVU Ō KO 7PVGT UEJKGF\WOKPFGUV\WOMNCUUKUEJGP#TDGKVUXGTVTCIŌGKPG5RG\KHK\KGTWPI FGU
$IE
4RENDREPORTS
IM
´BERBLICK



6TGPFTGRQTV #TDGKVGPKPFGTKPFWUVTKGNNGP-TGKUNCWHYKTVUEJCHV

&TGJGT5EJKTTOGKUVGT >
6TGPFTGRQTV 5VTWMVWTYCPFGNFGU#TDGKVUMT¼HVGCPIGDQVU

8QNMJQN\-KGN9KPIGP &KGUGT6TGPFTGRQTV\GKIVFCUUFGTFGWVUEJG#TDGKVUOCTMVFWTEJGKPDG VT¼EJVNKEJGU/KUUXGTJ¼NVPKUXQP#PIGDQVWPF0CEJHTCIGFJFWTEJFGP



0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

INGKEJ\GKVKIGP ¯DGTUEJWUU WPF /CPIGN XQP #TDGKVUMT¼HVGP IGMGPP \GKEJPGVKUV&KG\WPGJOGPFG#WUINKGFGTWPIIGTKPISWCNKHK\KGTVGTCWU N¼PFKUEJGT WPF ¼NVGTGT #TDGKVUMT¼HVG FGWVGV FCTCWH JKP FCUU GU PKEJV IGNWPIGPKUVWPFCWEJ PKEJVGTPUVJCHVXGTUWEJV YWTFGFCU#TDGKVUMT¼H VGRQVGP\KCNCPFKG#PHQTFGTWPIGPFGT&KGPUVNGKUVWPIU WPF9KUUGPUIG UGNNUEJCHVJGTCP\WH×JTGP0CEJYKGXQTYKTFOKVFGTMPCRRGP4GUUQWTEG OGPUEJNKEJGT-QORGVGP\XGTUEJYGPFGTKUEJWPFYGPKIRHNGINKEJWOIG ICPIGP>CMVWGNN YKGFGTDGMNCIVG(CEJMT¼HVGOCPIGN J¼PIV CWEJ OKV FGT 8GTIGWFWPI WPF
6TGPFTGRQTV 0CEJJCNVKIG#TDGKVUIGUVCNVWPI\YKUEJGP2TGMCTKV¼VWPF$GUV¼PFKIMGKV FGT$GUEJ¼HVKIWPIUXGTJ¼NVPKUUG

-PWVJ'TNKPIJCIGP-CNKPC/×JIG &KG DKU JKGT XQTIGUVGNNVGP 6TGPFU MQPXGTIKGTGP KP FGT 'TYCTVWPI GKPGT \WPGJOGPFGP (NGZKDKNKUKGTWPI XQP #TDGKV WPF $GUEJ¼HVKIWPI &CTCWU

$IE
4RENDREPORTS
IM
´BERBLICK



YKTF QHV RCWUEJCN CWH GKPG \WPGJOGPFG 7PUKEJGTJGKV D\Y 7PDGUV¼P FKIMGKV XQP $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP IGUEJNQUUGP FJ (NGZKDKNKV¼V YKTFCNNGKPCNUGZVGTPPWOGTKUEJG(NGZKDKNKV¼VIGFCEJV&KGUGUO×UUVGŌ \WOKPFGUV CD GKPGT DGUVKOOVGP )TGP\G Ō PGICVKXG #WUYKTMWPIGP CWH FKGPCEJJCNVKIG#TDGKVUIGUVCNVWPIJCDGP+PFGT'TYCTVWPI MWT\GT8GT DNGKDU\GKVGP Y×TFGP 9GKVGTDKNFWPIUCPUVTGPIWPIGP WPF CWHYGPFWPIGP H×T$GVTKGDGYKGH×T$GUEJ¼HVKIVGPKEJVNQJPGPFGTUEJGKPGP$GKHGJNGP FGT DGVTKGDUURG\KHKUEJGT 3WCNKHKMCVKQP WPF IGTKPIGT .Q[CNKV¼V O×UUVG GKPG YGKVTGKEJGPFG &GNGICVKQP XQP 8GTCPVYQTVWPI UGJT TKUKMQTGKEJ H×T FCU 7PVGTPGJOGP GTUEJGKPGP JQJGT -QPVTQNNDGFCTH Y×TFG GKPG GJGT VC[NQTKUVKUEJG(QTOFGT#TDGKVUQTICPKUCVKQPPCJGNGIGP &KGGORKTKUEJG#PCN[UGGTICDLGFQEJœ2TGM¼TGő$GUEJ¼HVKIWPIUHQTOGP OKVXGTOKPFGTVGO$GUVCPFUUEJWV\QFGTIGTKPIGTGTUQ\KCNGT4KUKMQUKEJG TWPIXGTFT¼PIGPPKEJVFCUœ0QTOCNCTDGKVUXGTJ¼NVPKUőUQPFGTPUKGMQO OGPDGKYCEJUGPFGT$GUEJ¼HVKIWPIJKP\W&KG(NWMVWCVKQPCO#TDGKVU OCTMV PKOOV KP \[MNWU×DGTITGKHGPFGT $GVTCEJVWPI PKEJV \W 5KG YKTF CWEJPKEJVGVYCFWTEJ'PVNCUUWPIUYGNNGPKP#DUEJYWPIURJCUGPUVKOW NKGTV UQPFGTP FWTEJ 9CEJUVWO WPF JQJG #TDGKVUMT¼HVGPCEJHTCIG &KG $GUV¼PFKIMGKV FGT UQ\KCNXGTUKEJGTWPIURHNKEJVKIGP $GUEJ¼HVKIWPIUXGT J¼NVPKUUG PKOOV IGUCOVIGUGNNUEJCHVNKEJ WPF KO NCPIHTKUVKIGP 6TGPF KP 9GUVFGWVUEJNCPFPKEJVCDUQPFGTPH×TFKG/GJT\CJNFGT$GUEJ¼HVKIVGP WPF KP FGP OGKUVGP 9KTVUEJCHVUITWRRGP NGKEJV \W 9¼JTGPF FGT $G UEJ¼HVKIWPIUCPVGKN XQP -NGKPDGVTKGDGP Y¼EJUV DNGKDV FKG $GUV¼PFKIMGKV FGT $GUEJ¼HVKIWPI KO -NGKPDGVTKGD \YCT IGTKPIGT CNU KO )TQ²DGVTKGD CDGT FGT #DUVCPF \YKUEJGP )TQ² WPF -NGKP JCV CDIGPQOOGP +PUDG UQPFGTGMNGKPGWPFOKVVNGTG$GVTKGDGWPVGT$GUEJ¼HVKIVGPJCDGPKJT $GUEJ¼HVKIWPIUXGTJCNVGPKO


0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

OQVKXKGTGPFGQFGT IGUWPFJGKVUUEJ¼FNKEJG ¯DGTHQTFGTWPIGP FCIGIGP \W XGTOGKFGPWPFFCU.GTPGPYKTMNKEJœNGDGPUNCPIő\WQTICPKUKGTGP

6TGPFTGRQTV #TDGKVKO&KGPUVNGKUVWPIUUGMVQTŌ#TDGKVUQTICPKUCVKQP /KVCTDGKVGT\WHTKGFGPJGKVWPF-WPFGPQTKGPVKGTWPI

$CPFGOGT$QTP*KNDGTV &KGPUVNGKUVWPIUCTDGKV YKTF CWEJ YGKVGTJKP DGVT¼EJVNKEJ \WPGJOGP XQT CNNGO KP FGP $GTGKEJGP RTQFWMVKQPUPCJGT &KGPUVNGKUVWPIGP GKPGTUGKVU WPFUQ\KCNGT&KGPUVNGKUVWPIGPCPFGTGTUGKVU'PVIGIGPKJTGT YCEJUGPFGP $GFGWVWPIKUV&KGPUVNGKUVWPIUCTDGKVCWHFGT'DGPGXQP1TICPKUCVKQPGP XQTCNNGOKO$GTGKEJUQ\KCNGT&KGPUVGDKUNCPIGTUVCWPNKEJYGPKIWPVGT UWEJVYQTFGP7OFKGUG.×EMG\WUEJNKG²GPUGV\VUKEJFGT6TGPFTGRQTV OKV(TCIGPFGT#TDGKVUQTICPKUCVKQPWPF#TDGKVU\WHTKGFGPJGKVUQYKGOKV FGO <WUCOOGPURKGN XQP #TDGKVUIGUVCNVWPI WPF -WPFGPQTKGPVKGTWPI CWUGKPCPFGT #WH$CUKUGKPGT FGWVUEJNCPFYGKVGP TGRT¼UGPVCVKXGP $GUEJ¼HVKIVGPDGHTC IWPI YGTFGP \WP¼EJUV $GFGWVWPI WPF 8GTDTGKVWPI XGTUEJKGFGPGT (QT OGP XQP #TDGKVUQTICPKUCVKQP FCTWPVGT CWEJ OÑINKEJGT 8CTKCPVGP XQP )TWRRGPCTDGKVKPFGP&KGPUVNGKUVWPIUDGTGKEJGPWPVGTUWEJV+PUDGUQPFG TG YGTFGP FCDGK CWEJ FKG #WUYKTMWPIGP FGT #TDGKVUIGUVCNVWPI CWH FKG #TDGKVU\WHTKGFGPJGKV DGNGWEJVGV +PUIGUCOV \GKIV UKEJ FC² MQQRGTCVKXG WPF RCTVK\KRCVKXG #TDGKVUHQTOGP FGPGP DGUQPFGTG .GKUVWPIURQVGPVKCNG \WIGUEJTKGDGPYGTFGP\YCTCWHFGO8QTOCTUEJUKPFCDGTDGKYGKVGO PKEJV UQXKGN 8GTDTGKVWPI IGHWPFGP JCDGP YKG FKG ÑHHGPVNKEJG &GDCVVG FCT×DGTXGTOWVGPN¼UUV #TDGKVUQTICPKUCVKQP KUV CDGT PKEJV FKG GKP\KIG $GFKPIWPI FKG 'KPHNWUU CWH FKG /KVCTDGKVGT\WHTKGFGPJGKV PKOOV +P FGO GKPIGUEJT¼PMVGP $G TGKEJFGT)GUWPFJGKVUFKGPUVGYGTFGPFCJGT\WU¼V\NKEJ/KVCTDGKVGTWPF -WPFGP\WHTKGFGPJGKV KO 5RCPPWPIUHGNF XQP #TDGKVUQTICPKUCVKQP WPF 7PVGTPGJOGPUUVTCVGIKG P¼JGT CPCN[UKGTV &CDGK \GKIV UKEJ WPVGT CPFG TGO FCUU /KVCTDGKVGT WPF -WPFGP\WHTKGFGPJGKV PKEJV QJPG YGKVGTGU *CPFKP*CPFIGJGPJ¼WHKIUQICTKOWOIGMGJTVGP8GTJ¼NVPKU\WGKPCP

$IE
4RENDREPORTS
IM
´BERBLICK



FGTUVGJGPWPFFCUUDGKFGKPJQJGO/C²GXQPFGT#TDGKVUVGKNWPI WPF FGP -QQRGTCVKQPUDGFKPIWPIGP KP FGT 9GTVUEJÑRHWPIUMGVVG CDJ¼PIGP &KGUG GJGT FKHHWUG .CIG OCEJV GU GTHQTFGTNKEJ YGKVGTJKP ITѲGTG #P UVTGPIWPIGP \WT 'THQTUEJWPI FGT )GUVCNVWPIUDGFKPIWPIGP WPF OÑI NKEJMGKVGPXQP&KGPUVNGKUVWPIUCTDGKV\WWPVGTPGJOGP

6TGPFTGRQTV #TDGKVGPWPF.GTPGP

8QNMJQN\-ÑEJNKPI +P FKGUGO 6TGPFTGRQTV YKTF \WP¼EJUV HGUVIGUVGNNV FCUU UKEJ FKG 6¼VKI MGKVUCPHQTFGTWPIGP TCUEJGT ¼PFGTP CNU FKG UGMVQTCNG $GVTCEJVWPI FGU 5VTWMVWTYCPFGNU GTMGPPGP N¼UUV &KGUGT 9CPFGN XQNN\KGJV UKEJ CWEJ YGKVCWUUEJPGNNGT CNU FGT )GPGTCVKQPUYGEJUGN KO $GVTKGD &KG 8QTUVGN NWPIXQP$GUEJ¼HVKIVGPOKVGKPGTGKPOCNCDUQNXKGTVGP$GTWHUCWUDKNFWPI GKP.GDGPNCPICWU\WMQOOGPCNUCWEJFKG8QTUVGNNWPIXQP7PVGTPGJ OGP FGP $GFCTH CP PGWGP -QORGVGP\GP FWTEJ 0GWGKPUVGNNWPIGP XQP HTKUEJ #WUIGDKNFGVGP FGEMGP \W MÑPPGP GTYGKUGP UKEJ CNU DGFTQJNKEJG +TTV×OGT .GDGPUNCPIGU .GTPGP WPF FGUUGP GPIG 8GT\CJPWPI OKV #T DGKVU WPF 9GTVUEJÑRHWPIURTQ\GUUGP KUV PQVYGPFKI CDGT DGK YGKVGO PQEJMGKPG4GCNKV¼V #NCTOKGTGPF UKPF \YGK YGKVGTG GORKTKUEJ IWV DGNGIVG 5CEJXGTJCNVG <WO GKPGP GTYGKUV UKEJ MPCRR FKG *¼NHVG CNNGT #TDGKVUMT¼HVG CNU HGJN CNNQ\KGTVUKGUKPFFWTEJFKGKJPGP\WIGYKGUGPGP#TDGKVUCWHICDGP×DGT HQTFGTVWPVGTHQTFGTVQFGTDGKFGU\WINGKEJ<WOCPFGTGP\GKIVUKEJFCUU FKG H×T FKG GHHGMVKXG .ÑUWPI MQORNGZGT 2TQDNGOG UQ YKEJVKIG <WUCO OGPH×JTWPI XQP WPVGTUEJKGFNKEJGP 9KUUGPUDGUV¼PFGP KP FGP 7PVGT PGJOGP HCUV CWUUEJNKG²NKEJ XQP GKPGT MNGKPGP )TWRRG •NVGTGT CWH FGP QDGTUVGP 4¼PIGP FGT *KGTCTEJKG IGNGKUVGV YKTF Y¼JTGPF FKG ×DTKIGP #TDGKVUMT¼HVGCNUœ(CEJKFKQVGPőHWPIKGTGP&KG-QORGVGP\\WTRTQFWM VKXGP 8GTUV¼PFKIWPI ×DGT 9KUUGPUDGTGKEJG JKPYGI UQYKG \WT #PGKI PWPIPGWGP9KUUGPUKUVMCWOGPVYKEMGNVWPFOCTMKGTVGKPGPDGVT¼EJVNK EJGP.GTPDGFCTH



0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

$GUEJ¼HVKIWPIUH¼JKIMGKV WPF NGDGPUNCPIGU .GTPGP MÑPPGP CNNGTFKPIU PKEJV CNNGKP FWTEJ XGTUV¼TMVG 6GKNPCJOG CP .GJTI¼PIGP IGUKEJGTV YGT FGP&KGUGUKPFYKTMWPIUNQUWPFFGOQVKXKGTGPFYGPPFKG#TDGKVUTGCNK V¼VFKG0WV\WPIWPF8GTVKGHWPIFGU)GNGTPVGPPKEJV\WN¼UUV0CEJJCNVKIG #TDGKVUIGUVCNVWPIKUVCNUQPKEJV\WNGV\VCWEJNGTPHÑTFGTNKEJG#TDGKVUIGU VCNVWPI #TDGKVUKPVGITKGTVG WPF UGNDUVQTICPKUKGTVG .GTPHQTOGP WPF OG VJQFGP VGKNYGKUG WPVGT 0WV\WPI XQP +W-6GEJPQNQIKGP IGYKPPGP CP $GFGWVWPI 0CEJJCNVKIG #TDGKVUIGUVCNVWPI HÑTFGTV FGP #WUVCWUEJ XQP 'THCJTWPIGP WPF #DINGKEJ XQP -QORGVGP\GP \YKUEJGP FGP $GUEJ¼H VKIVGPWPFVT¼IVUQOKV\WT9KUUGPUVGKNWPIWPFXGTOGJTWPIDGK

6TGPFTGRQTV (NGZKDKNKV¼V#TDGKVUDGNCUVWPIWPFPCEJJCNVKIG#TDGKVUIGUVCNVWPI

$TÑFPGT &KG MQORNGZGP +PVGTCMVKQPURTQ\GUUG FGT 9KUUGPUVGKNWPI GTHQTFGTP KO 8GTINGKEJ\WT#TDGKVUVGKNWPIPGWG(QTOGPHNGZKDNGT#TDGKVUQTICPKUCVKQP KP WPF PGWG (QTOGP GHHGMVKXGT -QQRGTCVKQP \YKUEJGP 7PVGTPGJOGP &KG )×VG FKGUGT 1TICPKUCVKQPU WPF -QQRGTCVKQPUHQTOGP DGUVKOOV KP <WMWPHV \WPGJOGPF ×DGT +PPQXCVKQPU WPF 9GVVDGYGTDUH¼JKIMGKV XQP 9GTVUEJÑRHWPIURTQ\GUUGP&KGFGT\GKVKIG2TCZKUFGT)GUVCNVWPI HNGZKD NGT #TDGKVUQTICPKUCVKQP WPF GHHGMVKXGT -QQRGTCVKQP N¼UUV CNNIGOGKPG 6GPFGP\GP FGT œ+PVGTPCNKUKGTWPI FGU /CTMVGUő WPF FGT œ'PVITGP\WPI XQP#TDGKVőKPUCEJNKEJGTT¼WONKEJGTWPF\GKVNKEJGT*KPUKEJVGTMGPPGP 5KGUKPF7TUCEJGYCEJUGPFGT#TDGKVUKPVGPUKV¼V OKVJQJGP IGUWPFJGKVNK EJGPUQ\KCNGPWPFYKTVUEJCHVNKEJGP4KUKMGPFKGGVYCKP)GUVCNVRU[EJQ UQOCVKUEJGT 5VÑTWPIGP XQP *GT\-TGKUNCWH'TMTCPMWPIGP XQP $WT PQWV2J¼PQOGPGP QFGT HT×JGT #TDGKVUWPH¼JKIMGKV \WO #WUFTWEM MQO OGP5EJQPJGWVGKUVDGKLGFGTFTKVVGP(TCWWPFDGKLGFGOH×PHVGP/CPP GKPGRU[EJKUEJG'TMTCPMWPIFKG7TUCEJGH×TXQT\GKVKIG8GTTGPVWPI &KG)GUVCNVWPIPCEJJCNVKIGT#TDGKVURTQ\GUUGŌFCFWTEJIGMGPP\GKEJPGV FCUUUKEJKPKJPGPFKGKPFKXKFWGNNGPWPFUQ\KCNGP4GUUQWTEGPFGTNGDGP FKIGP#TDGKVUVCVV\WXGTDTCWEJGP\WTGIGPGTKGTGPWPF\WGPVHCNVGPXGT OÑIGPŌKUVFCJGTGKPGXQTFTKPINKEJG#WHICDGWOFKG+PPQXCVKQPUWPF 9GVVDGYGTDUH¼JKIMGKVCWH&CWGT\WGTJCNVGPWPFYGKVGT\WGPVYKEMGNP

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x

x x

x x

YKG UKEJ FKG <WUCOOGPJ¼PIG \YKUEJGP #TDGKVUCWHICDGP #TDGKVU DGFKPIWPIGPWPFFGTRQUKVKXGPQFGTPGICVKXGP'PVYKEMNWPIFGTKP FKXKFWGNNGP WPF UQ\KCNGP 4GUUQWTEGP FGT NGDGPFKIGP #TDGKV P¼JGT GTMN¼TGPWPFDGUVKOOGPNCUUGP YGNEJG +PUVTWOGPVG FGT (T×JGTMGPPWPI XQP 4KUKMGP FGU 4GUUQWT EGPXGTDTCWEJUGPVYKEMGNVYGTFGPMÑPPGP YKG WPVGT<WJKNHGPCJOGFKGUGT'TMGPPVPKUUGWPF +PUVTWOGPVG 8GT HCJTGPTGHNGZKXGT#TDGKVUIGUVCNVWPIIGUVCNVGVYGTFGPMÑPPGPFKGGK PG MQPVKPWKGTNKEJG (QTVGPVYKEMNWPI XQP #TDGKVURTQ\GUUGP WPF #T DGKVUDGFKPIWPIGPKO5KPPGFGTUMK\\KGTVGP0CEJJCNVKIMGKVGTNCWDGP YKGFGTCTVKIG8GTHCJTGPPCEJJCNVKIGT#TDGKVUIGUVCNVWPIWPVGTTGCNGP 9GVVDGYGTDUDGFKPIWPIGP KP YGTVUEJÑRHGPFGP 1TICPKUCVKQPGP GKP IGH×JTVGVCDNKGTVWPFGTRTQDVYGTFGPMÑPPGP YKG FKG #MVGWTG KPFKXKFWGNN WPF MQNNGMVKX NGTPGP MÑPPGP OKV FKG UGONGDGPUYKEJVKIGP#URGMVKJTGT#TDGKVCPIGOGUUGPWO\WIGJGP



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)NTERNATIONALISIERUNG
7ISSENSTEILUNG
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)NTERNATIONALISIERUNG

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0ETER
"RÎDNER
UND
'UNTER
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CWUN¼PFKUEJGP -QQRGTCVKQPURCTVPGTP FKGUG &KGPUVNGKUVWPI CP\WDKGVGP MPCRRGKP
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/GJTHCEJPGPPWPIGP 0CJG\W GKP &TKVVGN FGT +PXGUVKVKQPUI×VGTRTQFW \GPVGP JCV FCOKV KP FGP NGV\VGP \YGK ,CJTGP 2TQFWMVKQP KPU #WUNCPF CDIGIGDGP 8GTINGKEJV OCP FKGUG 3WQVG OKV FGP 2TQFWMVKQPUXGTNCIGTWPIGP FKG \YKUEJGP  WPF  2TQ\GPV D\Y \YKUEJGP  WPF 

2TQ\GPV UVCVVIGHWPFGP JCDGP UQ \GKIV UKEJ FCUU UKEJ FCU #WUOC² FGT 2TQFWMVKQPUXGTNCIGTWPIGP OQOGPVCP PWT OGJT UEJYCEJ GTJÑJV



)NTERNATIONALISIERUNG
7ISSENSTEILUNG
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2CTCNNGNFC\WKUVGTUVOCNUGKPUVCTMGU#DUKPMGPFGU #PVGKNUXQP$GVTKG DGP \W GTMGPPGP FKG H×T FKG P¼EJUVGP \YGK ,CJTG 2TQFWMVKQPUXGTNCIG TWPIGPRNCPGP.CIFKG3WQVGXQP$GVTKGDGPOKV8GTNCIGTWPIUCDUKEJVGP DKUDGK2TQ\GPVWPFDKUDGK2TQ\GPVUQMQPPVGP PWT PQEJ 2TQ\GPV $GVTKGDG PCOJCHV IGOCEJV YGTFGP FKG DKU  #WUNCPFUXGTNCIGTWPIGPXQP6GKNGPFGT2TQFWMVKQPDGCDUKEJVKIGP 

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x x x

0ETER
"RÎDNER
UND
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&KG 2GTUQPCNMQUVGP JCDGP CNU $GIT×PFWPI XQNN\QIGPGT 2TQFWMVK QPUXGTNCIGTWPIGP IGTKPIH×IKI CP $GFGWVWPI XGTNQTGP 2TQ\GPV IGIGP×DGT2TQ\GPV &CU /QVKX œ2TQFWMVKQP KO #DUCV\IGDKGVő \WT 'TUEJNKG²WPI PGWGT INQDCNGT/¼TMVGUVKGIFCIGIGPXQP2TQ\GPVCWH2TQ\GPV &KG #WUNCUVWPI FGT KPN¼PFKUEJGP 2TQFWMVKQPUMCRC\KV¼VGP YCT KP 2TQ\GPVFGT(¼NNG OKVWTU¼EJNKEJYQJKPIGIGPXQT\YGK,CJTGP NGFKINKEJ2TQ\GPVFKGUGP)TWPFPCPPVGP

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2ÔCKVERLAGERUNGSMOTIVE


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#WU FKGUGT KPUDGUQPFGTG KO 8GTVTKGDU WPF 5GTXKEGDGTGKEJ UVGKIGPFGP KPVGTPCVKQPCNGP 2T¼UGP\ GTYCEJUGP PGWG #PHQTFGTWPIGP CP FCU 2GTUQ PCNOCPCIGOGPV .C[GVCN7O/KVCTDGKVGTPFCU#TDGKVGPKPCWU N¼PFKUEJGP 0KGFGTNCUUWPIGP \W GTOÑINKEJGP D\Y \W GTNGKEJVGTP KUV GU PQVYGPFKI+JPGPPGWG(¼JKIMGKVGPYKGKPVGTMWNVWTGNNGU8GTUV¼PFPKUWPF 'KPH×JNWPIUXGTOÑIGP\WXGTOKVVGNP&CT×DGTJKPCWUKUVGUDGKUVGKIGP FGT+PVGTPCVKQPCNKUKGTWPIYKEJVKI#WUNCPFUCWHGPVJCNVGIG\KGNVKP-CTTKG TGRNCPWPIGP\WKPVGITKGTGP9GTCWUFGO#WUNCPFPCEJGKPGON¼PIGTGP #WHGPVJCNV YKGFGT KP FGP 5VCOODGVTKGD \WT×EMMQOOV FGT UQNNVG TGK DWPIUNQUYKGFGTGKPIGINKGFGTVYGTFGPMÑPPGP&KGUGWPF¼JPNKEJG#WH ICDGPUKPFKPINQDCNCIKGTGPFGP-QP\GTPGPUGKVNCPIGO#NNVCIUIGUEJ¼HV &KG\WPGJOGPFG+PVGTPCVKQPCNKUKGTWPICWEJFGT/KVVGNWPF-NGKPDGVTKG DG OCEJV GU GTHQTFGTNKEJ H×T FKGUG (KTOGPITWRRG ICPIDCTG 9GIG \WT .ÑUWPI FKGUGT #WHICDGP \W GPVYKEMGNP FC FKG 4CJOGPDGFKPIWPIGP

0ETER
"RÎDNER
UND
'UNTER
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\$ FWTEJ 8GTVGKNWPI XQP 2TQFWMVKQPUXQNWOKPC QFGT 'PVYKEMNWPIU CWHICDGP/KV'KPTKEJVWPIGVYCFGU'WTQ$GVTKGDUTCVUKUVFCH×T\WOKP FGUVCWHGWTQR¼KUEJGT'DGPGGKP4CJOGPIGUEJCHHGP+JPIKNVGUOKV\W MWPHVUYGKUGPFGP 5VTCVGIKGP WPF -QP\GRVGP CWU\WH×NNGP YKG UKG DGK URKGNJCHV GVYC KO 89-QP\GTP UGKV GKPKIGT
9KFWEMGN



7ISSENSTEILUNG

*¼WHKI YKTFFKG7P×DGTUKEJVNKEJMGKVFGT 8GTJ¼NVPKUUG WPF FKG CW²GTQT FGPVNKEJG&[PCOKMFGT/¼TMVGPGDGPFGT+PVGTPCVKQPCNKUKGTWPICWHFGP 7ODTWEJ KO ¯DGTICPI XQP FGT +PFWUVTKG KP FKG 9KUUGPUIGUGNNUEJCHV \WT×EMIGH×JTV &KG -GTPRTQDNGOG FKGUGU ¯DGTICPIU MÑPPGP GKPGTUGKVU OKV FGO CPCN[VKUEJGP $GITKHH FGT 9KUUGPUVGKNWPI CPFGTGTUGKVU OKV FGT MNCTGP 7PVGTUEJGKFWPI \YKUEJGP GZRNK\KVGO 9KUUGP WPF KORNK\KVGO -ÑPPGP XGTUVGJDCT FCOKV YKTMWPIUXQNNGTGO RTCMVKUEJGP *CPFGNP \W I¼PINKEJWPFKPUDGUQPFGTGH×T\WMWPHVUH¼JKIG#TDGKVUIGUVCNVWPIPWV\DCT IGOCEJVYGTFGP

)NTERNATIONALISIERUNG
7ISSENSTEILUNG
+UNDENORIENTIERUNG



9KUUGPUVGKNWPI DG\GKEJPGV FCDGK LGPGP MQORNGZGP IGUGNNUEJCHVNKEJGP +PVGTCMVKQPURTQ\GUU FWTEJ FGP 9KUUGP GHHGMVKX IGPGTKGTV QTICPKUKGTV WPFIGPWV\VYKTF'TWOHCUUV\YGKIGIGPN¼WHKIG$GYGIWPIGPFKG#WH VGKNWPIWPF&KHHGTGP\KGTWPIXQP9KUUGPFWTEJ5RG\KCNKUKGTWPIDGKFGU UGP )GPGUG WPF FKG CWHICDGPDG\QIGPG 8GTMP×RHWPI WPF #PGKIPWPI XQP9KUUGPFWTEJ6GKNJCDGDGKFGUUGP#PYGPFWPI\WT2TQDNGONÑUWPI &WTEJUGKPG'PVUVGJWPIKUV9KUUGPPQVYGPFKIHTCIOGPVKGTVWPFXGTVGKNV ×DGT XGTUEJKGFGPG 9KUUGPUDGTGKEJG &KU\KRNKPGP +PUVKVWVKQPGP WPF 2TCZKUIGOGKPUEJCHVGP<WT.ÑUWPITGCNGT2TQDNGOGO×UUGPFCIGIGPTG NGXCPVG9KUUGPUHTCIOGPVGGTUVO×JUCOCWUHKPFKIIGOCEJVFWTEJ6GKN JCDG YKGFGT \WUCOOGPIGH×JTV WPF UKVWCVKQPU QFGT MQPVGZVDG\QIGP CPIGYGPFGVYGTFGP&KG1TICPKUCVKQPWPF)×VGFGTFC\WPQVYGPFKIGP +PVGTCMVKQPURTQ\GUUGDGUVKOOGP×DGTFKG+PPQXCVKQPUH¼JKIMGKVGKPGUUQ \KCNGP5[UVGOUŌCWHIGUGNNUEJCHVNKEJGTYKGCWHWPVGTPGJOGTKUEJGT'DG PG $TÑFPGTGVCN 'DGPUQYKEJVKIH×TFGPGHHGMVKXGP7OICPIOKV9KUUGPKUVFCU8GTUVG JGP FGU <WUCOOGPURKGNU XQP GZRNK\KVGO KP #WUUCIGHQTO IGDTCEJVGO VJGQTGVKUEJGP 9KUUGP WPF KORNK\KVGO KPFKXKFWGNN QFGT UQ\KCN XGTMÑT RGTVGORTCMVKUEJGP-ÑPPGP9KUUGP KUV H×T UKEJ IGPQOOGP QJPG 9KT MWPI &COKV GU ×DGTJCWRV RTCMVKUEJ YKTMUCO YGTFGP MCPP OWUU GU FWTEJ OGPUEJNKEJG *CPFNWPIUMQORGVGP\ GTUV CPIGGKIPGV WPF UKVWCVK QPUDG\QIGPCPIGYGPFGVYGTFGP9KUUGPKUVCDUVTCMVGUœ*CPFNWPIUXGT OÑIGPő 5VGJT  #NU UQNEJGU GTOÑINKEJV GU \YCT GKPUKEJVUXQNNGU *CPFGNP DGFCTH CDGT FGU -ÑPPGPU WO UKPPXQNN WPF PWV\DTKPIGPF CWH FKG.ÑUWPIMQPMTGVGT2TQDNGOGCPIGYGPFGV\W YGTFGP9KTFGU CNNGT FKPIU MTCHV #PYGPFWPIUMQORGVGP\ RTCMVKUEJ IGPWV\V FCPP GTYGKVGTV FKG#PGKIPWPIWPF#PYGPFWPIFGU9KUUGPUKJTGTUGKVUFKG*CPFNWPIU MQORGVGP\ FGTGP DGITKHHNKEJG 4GHNGZKQP YKGFGTWO PGWGU GZRNK\KVGU 9KUUGP\WIGPGTKGTGPXGTOCI XIN#DD 8QTI¼PIKIKUVKPFKGUGP6TCPUHQTOCVKQPURTQ\GUUGPFKGLGYGKNUKPFKXKFW GNNQFGT MQNNGMVKX XGTMÑTRGTVG *CPFNWPIUMQORGVGP\ CNU UVGVU XGTH×IDC TGU-ÑPPGP5KGN¼UUVUKEJPWTCWHITWPFDGUQPFGTGT#PUVTGPIWPIGPFGT 4GHNGZKQPWPF$GITKHHUDKNFWPI WPFUVGVUPWT RCTVKGNN KP GZRNK\KVGU 9KU UGP XGTYCPFGNP WPF URTCEJNKEJ VGEJPKUEJ QFGT QTICPKUCVQTKUEJ XGTIG IGPUV¼PFNKEJGP &GUUGP INGKEJHCNNU JÑEJUV CWHYGPFKIG #PGKIPWPI GT

0ETER
"RÎDNER
UND
'UNTER
,AY



OÑINKEJV FCPP PGWGU *CPFGNP WPF DKNFGV GTYGKVGTVG *CPFNWPIUMQORG VGP\ GTJÑJVGU -ÑPPGP &KGUG KPFKXKFWGNNGP WPF MQNNGMVKXGP 6TCPUHQT OCVKQPURTQ\GUUG FKG #TV WPF )×VG OKV FGT UKG QTICPKUKGTV YGTFGP DGUVKOOGP FKG &[PCOKM XQP +PPQXCVKQP WPF .GTPGP 5Q DNGKDV FGT 7OICPI OKV 9KUUGP CP OGPUEJNKEJG *CPFNWPIUMQORGVGP\ IGDWPFGP ,GIGJCNVXQNNGTFCU9KUUGPWPFLGMQORNGZGTUGKPGVGEJPKUEJGP8GTMÑT RGTWPIGP IGYQTFGP UKPF FGUVQ ITѲGT UKPF FKG 7PUKEJGTJGKVGP WPF 4KUKMGPWPFFGUVQJÑJGTUKPFFKG#PHQTFGTWPIGPCPFCU-ÑPPGPKPFGT #PYGPFWPI $TÑFPGT0QPCMC6CMGWEJK

&GMQPVGZVWCNK UKGTWPI

'ZRNK\KVGU 9KUUUGP

4GMQPVGZVWCNK UKGTWPI

/QFGNNKGTWPI 6JGQTKGDKNFWPI $GITKHHU DKNFWPI

#PGKIPWPI +PVGTPCNKUKGTWPI .GTPGP

+ORNK\KVGU 9KUUGP -ÑPPGP

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!BB

7ISSENSTRANSFORMATION

> YGTVUEJÑRHGPFG7OICPIOKV9KUUGP KP FGT 9KUUGPUVGKNWPI WPVGT NKGIVFCJGTCPFGTGP4GIGNPCNUDGK2TQFWMVKQPWPF 6CWUEJ XQP )×VGTP WPF .GKUVWPIGP KP FGT #TDGKVUVGKNWPI FGT +PFWUVTKGIGUGNNUEJCHV #P FKG 5VGNNGFGTMQPMTGVGP'THCJTDCTMGKVFGU)GDTCWEJUYGTVUXQP9CTGPVTKVV FKG\WIGUEJTKGDGPG$GYGTVWPIFGU0WV\GPRQVGPVKCNU XQP9KUUGP9KU UGP WPF -ÑPPGP GTYGKVGTP UKEJ FWTEJ )GDTCWEJ Y¼JTGPF 9CTGP UKEJ XGT\GJTGP9CTGPYGEJUGNPFGP$GUKV\GTKO6CWUEJY¼JTGPFUKEJ9KU



)NTERNATIONALISIERUNG
7ISSENSTEILUNG
+UNDENORIENTIERUNG

UGP WPF -ÑPPGP FWTEJ 6GKNJCDG XGTDTGKVGP XIN PCEJUVGJGPFG ¯DGT UKEJV 3ACHZUSAMMENHANG

!RBEITSTEILUNG

7ISSENSTEILUNG

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7ISSEN

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4AUSCH
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5MVERTEILUNG
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7ISSENSMEHRUNG

7IRKUNG
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6ORGANGS 3PEZIALISIERUNG

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 3PEZIALISIERUNG

%RGEBNIS

)NNOVATIONSF¼HIGKEIT

0RODUKTIVIT¼T

#PFGTU CNU 9CTGP KUV 9KUUGP PKEJV UVCRGNDCT


0ETER
"RÎDNER
UND
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,AY

'UKUVFCJGTMGKP9WPFGTFCUU9KUUGPUOCPCIGOGPVCWHFGT'DGPGXQP 1TICPKUCVKQPGP TCUEJ YCEJUGPFG $GFGWVWPI GTNCPIV 9KUUGPUOCPCIG OGPV KUV PKEJVU CPFGTGU CNU FGT WPVGTPGJOGTKUEJG 7OICPI OKV 9KU UGPUVGKNWPI WPF VTCEJVGV FKG 6TCPUHQTOCVKQPURTQ\GUUG XQP 9KUUGP GH HGMVKX WPF GHHK\KGPV \W QTICPKUKGTGP &CJGT T×JTV CWEJ FKG IGUVGKIGTVG $GFGWVWPI MQQRGTCVKXGT #TDGKVUHQTOGP KP WPF \YKUEJGP 1TICPKUCVKQ PGPGVYCKP)GUVCNVXQP)TWRRGPCTDGKVQFGT2TQLGMVCTDGKVOKVFGT9KU UGPUVGKNJCDGWPF-QORGVGP\GPVYKEMNWPIQTICPKUKGTVYGTFGP XIN#DD 

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7ISSENSBASIS
EINER
/RGANISATION

)NTERNATIONALISIERUNG
7ISSENSTEILUNG
+UNDENORIENTIERUNG



> GHHGMVKXG 7OICPI OKV 9KUUGP DGK YKUUGPUKPVGPUKXGT 9GTVUEJÑR HWPI XGTUV¼TMV \WFGO FKG /ÑINKEJMGKVGP XQP 7PVGTPGJOGP QFGT 0GV\ YGTMQTICPKUCVKQPGP MQORCTCVKXG 8QTVGKNG KO KPVGTPCVKQPCNGP 9GVVDG YGTD \W GTNCPIGP WPF N¼PIGTHTKUVKI \W UKEJGTP 5QDCNF GTUV GKPOCN GKP OKPKOCNGT8QTVGKNGTTWPIGPKUVDNGKDVFCU\WITWPFGNKGIGPFG-ÑPPGPKP FGT#PYGPFWPIXQP9KUUGPUEJYGTGKP\WJQNGP &KG YGKVGTG 'PVYKEM NWPI YKTMV IGIGP×DGT 9GVVDGYGTDGTP UGNDUVXGTUV¼TMGPF CWHITWPF RQUK VKXGT 4×EMMQRRNWPI KP FGP +PVGTCMVKQPURTQ\GUUGP FGT 9KUUGPUVGKNWPI WPF9KUUGPUVTCPUHQTOCVKQP œVGEJPQNQIKUEJG'ZVGTPCNKV¼VGPő,GYGKVGT UKEJ FCU URG\KCNKUKGTVG 9KUUGP WPF -ÑPPGP MQNNGMVKX GPVHCNVGV JCDGP WOUQ YGKVTGKEJGPFGT UKPF UGKPG 2TQDNGONÑUWPIU WPF 8GTMP×RHWPIU RQVGPVKCNGWPFWOUQUEJYGTGTMÑPPGPUKGXQPCPFGTGPCPIGGKIPGVYGT FGP 'KPUVKGIUD\Y+OKVCVKQPUDCTTKGTG5RG\KCNKUKGTWPIUEJCHHVUQ8QT VGKNGH×T9GVVDGYGTDWPFYKTVUEJCHVNKEJG'PVYKEMNWPI 0GDGP FKGUGP ITWPFU¼V\NKEJGP SWCNKVCVKXGP 7PVGTUEJKGFGP MQOOV FGT 9CPFGN CWEJ KP XGTUEJKGFGPGP SWCPVKVCVKXGP +PFKMCVQTGP \WO #WU FTWEM-QRHCTDGKVWPFUQIGPCPPVGUœKPVGNNGMVWGNNGU-CRKVCNő CNUœKPVCP IKDNG CUUGVUő XQP KOOCVGTKGNNGT 0CVWT YCEJUGP KP GKPGO U¼MWNCTGP 6TGPF UVCTM CP -QRHCTDGKV VTKVV U[UVGOCVKUEJ OKV FGT VGEJPKUEJGP 'PV YKEMNWPI XQT CNNGO CDGT OKV #TDGKVUVGKNWPI WPF -QQRGTCVKQP KP 'T UEJGKPWPI YQH×T FKG GKP\GNPGP 6GKNCTDGKVGP XGTUVCPFGP WPF \W GKPGO UKPPXQNNGP)CP\GPIGH×IVCNUQIGRNCPVWPFMQQTFKPKGTVYGTFGPO×UUGP -QRHCTDGKV KUV FCJGT #PCN[UG /QFGNNKGTWPI 2NCPWPI .GKVWPI WPF -QPVTQNNGCPFGTGT#TDGKVKJTGT0CVWTPCEJKUV UKGIGUGNNUEJCHVNKEJG #T DGKV FKG GDGP CWH $GITKHHUDKNFWPI 'ZRNKMCVKQP WPF -QFKHK\KGTWPI XQP 9KUUGP DGTWJV 4GKEJ PGPPV FKG -QRHCTDGKVGT œ5[ODQNCPCN[VKMGTő WPF MGPP\GKEJPGVKJTG4QNNGFWTEJFTGKYGUGPVNKEJG#WHICDGP 2TQDNGOG WPF $GF×THPKUUG KP FGT 2TCZKU \W KFGPVKHK\KGTGP  .ÑUWPIUCPU¼V\G WPVGT #PYGPFWPI TGNGXCPVGP 9KUUGPU \W GPVYKEMGNP UQYKG  H×T FKG 2TQDNGONÑUWPI DGPÑVKIVG -QORGVGP\GP UVTCVGIKUEJ \W XGTOKVVGNP +JTG DGUQPFGTGP(¼JKIMGKVGPUKPF#DUVTCJKGTGP/QFGNNKGTGP5[UVGOFGPMGP 'ZRGTKOGPVKGTGP WPF 'ZRNQTKGTGP -QQRGTCVKQP WPF -QOOWPKMCVKQP CNNGUCOV FGO RGTUQPGPIGDWPFGPGP -ÑPPGP \W\WTGEJPGPFG MTGCVKXG (¼JKIMGKVGP 4GKEJ



0ETER
"RÎDNER
UND
'UNTER
,AY

4QDGTV4GKEJ DGTGEJPGVH×T'PFGFGT#EJV\KIGTLCJTGFGP#PVGKN FGT -QRHCTDGKVGT œ5[ODQNCPCN[VKMGTő QFGT MPQYNGFIG YQTMGT CP FGT )GUCOVCTDGKVKPFGP75#CWHOKPFGUVGPU 2TQ\GPV OKV YCEJUGPFGT 6GPFGP\&KGCDIGDKNFGVGPJWPFGTVL¼JTKIGP
5VGYCTV



)NTERNATIONALISIERUNG
7ISSENSTEILUNG
+UNDENORIENTIERUNG

  2TQHGUUKQPCNCPFVGEJPKECN /CPCIGTKCNCPFCFOKPKUVTCVKXG

5CNGU %NGTKECN CPFMKPFTGF %TCHV CPFMKPFTGF

5GTXKEG

.CDQTGTUCPFQRGTCVQTU

(CTOYQTMGTU  









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!NTEILE
UNTERSCHIEDLICHER
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DER 'ESAMTARBEITSKRAFT
53!



0ETER
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UND
'UNTER
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+UNDENORIENTIERUNG

+P FGT 9KUUGPUIGUGNNUEJCHV UVGJGP -WPFGPQTKGPVKGTWPI WPF FKG 'T\GW IWPI XQP 0WV\YGTV H×T FGP -WPFGP XGTUV¼TMV KO /KVVGNRWPMV YKTV UEJCHVNKEJGT #MVKXKV¼V -WPFGPQTKGPVKGTWPI DGFGWVGV FKG 9×PUEJG WPF #PHQTFGTWPIGP XQP -WPFGP FKG UKG KP UCEJNKEJGT WPF \GKVNKEJGT *KP UKEJV CP FKG \W GTDTKPIGPFG .GKUVWPI UVGNNGP UGJT XKGN ITWPFNGIGPFGT GTPUV\WPGJOGPCNUFKGUDKUNCPI×DNKEJYCT*KGTKPDKNFGVUKEJGKPG8GT UEJKGDWPI XQP 9GVVDGYGTDUHCMVQTGP CD FGT\WHQNIG 2TGKU WPF 3WCNKV¼V

FKG QJPGJKP CWH JÑEJUV OÑINKEJGO 0KXGCW \W ICTCPVKGTGP UKPF \W IWPUVGP MWPFGPURG\KHKUEJGT .GKUVWPIGP WPF 5EJPGNNKIMGKV FGT .GKU VWPIUGTDTKPIWPI CP )GYKEJV XGTNKGTGP +O 'ZVTGOHCNN MCPP FKGU CWH KPFKXKFWGNNG2TQDNGONÑUWPIGPJKPCWUNCWHGPFKGINGKEJYQJNKPM×T\GUVGT
x

$GKFGT2TQFWMVGPVYKEMNWPIGTJÑJVGUKEJFGT#PVGKNFGT(KTOGPFKG KJTG 2TQFWMVG PCEJ -WPFGPURG\KHKMCVKQP CWUNGIGP XQP  2TQ\GPV

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)NTERNATIONALISIERUNG
7ISSENSTEILUNG
+UNDENORIENTIERUNG



\GPV>-TGKUFGT(KTOGPOKVGKPGO5VCPFCTFRTQITCOOXQP2TQ FWMVGPDNKGDOKV2TQ\GPVWPXGT¼PFGTVMNGKP

x

$GKFGT2TQFWMVHGTVKIWPIYCTFKG-WPFGPQTKGPVKGTWPIDGTGKVU UGJTJQEJ)NGKEJYQJNUVKGI\YKUEJGPWPFFGT#PVGKNFGT $GVTKGDGFKGGTUVPCEJ'KPICPIFGU-WPFGPCWHVTCIU OKV FGT (GTVK IWPIDGIKPPGPPQEJOCNUWO2TQ\GPVRWPMVGCWH2TQ\GPV&KG UG5VGKIGTWPIIKPI\W.CUVGPGKPGTMWPFGPWPURG\KHKUEJGP8QTHGTVK IWPIOKVCWHVTCIUCDJ¼PIKIGT'PFOQPVCIG

&KGUGT6TGPF\WGKPGTXGTUV¼TMVGP-WPFGPQTKGPVKGTWPIYKTFKPUDGUQPFG TG IGVTCIGP XQP MNGKPGTGP $GVTKGDGP OKV DKU \W  $GUEJ¼HVKIVGP +P FKGUGT)TWRRGHKPFGPUKEJ×DGTFWTEJUEJPKVVNKEJG9CEJUVWOUTCVGPGKPGT MWPFGPDG\QIGPGP 2TQFWMVGPVYKEMNWPI 1DYQJN KP FGP OKVVNGTGP  DKU  $GUEJ¼HVKIVG WPF ITѲGTGP $GVTKGDGP ×DGT  $GUEJ¼HVKIVG FKG -WPFGPQTKGPVKGTWPI KO 8GTINGKEJ \WO 'PVYKEMNWPIUVTGPF KP FGT IGUCOVGP +PXGUVKVKQPUI×VGTKPFWUVTKG WPVGTFWTEJUEJPKVVNKEJ CPY¼EJUV KUV LGFQEJCWEJJKGTFGT6TGPFWPXGTMGPPDCT UKGJG#DD #WEJWPVGTUEJKGFGPPCEJFGTLGYGKNUIGHGTVKIVGP5GTKGPITѲGHKPFGVUKEJ FKG6GPFGP\\WGKPGTKOOGTMWPFGPURG\KHKUEJGTGP2TQFWMVGPVYKEMNWPI KPCNNGP6GKNGPFGT+PXGUVKVKQPUI×VGTKPFWUVTKG+P$GVTKGDGPOKV)TQ²UG TKGPHGTVKIWPIUVKGIFKG3WQVGFGTPCEJ-WPFGPURG\KHKMCVKQPGPVYKEMGNP FGP(KTOGPXQP2TQ\GPVCWH2TQ\GPV+P$GVTKGDGP OKV/KVVGNUG TKGPHGTVKIWPI YWEJU FGT #PVGKN XQP  2TQ\GPV CWH  2TQ\GPV $GK -NGKPUGTKGPHGTVKIGTPGTJÑJVGUKEJFKG3WQVGXQP2TQ\GPVCWH2TQ \GPV$GK(KTOGPOKV×DGTYKGIGPFGT'KP\GNHGTVKIWPIKUVFKG-WPFGPQTK GPVKGTWPI FGT 2TQFWMVGPVYKEMNWPI PCVWTIGO¼² CO JÑEJUVGP ,GFQEJ UVKGICWEJJKGTFGT#PVGKNPQEJOCNUXQP2TQ\GPVCWH2TQ\GPV

0ETER
"RÎDNER
UND
'UNTER
,AY



+UNDENSPEZIFIKATION

KUNDENSPEZIFISCHE
6ARIANTEN

3TANDARDPROGRAMM

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)NTERNATIONALISIERUNG
7ISSENSTEILUNG
+UNDENORIENTIERUNG



<WPGJOGPFG -WPFGPQTKGPVKGTWPI ¼W²GTV UKEJ \WFGO KP XGTUEJKGFGPGP (QTOGP FGT &G\GPVTCNKUKGTWPI XQP 1TICPKUCVKQPGP 9CTGP HT×JGT #T DGKVU WPF 9GTVUEJÑRHWPIURTQ\GUUG KO 2TQFWMVKQPU WPF &KGPUVNGKU VWPIUDGTGKEJ UVCTM CTDGKVUVGKNKI KP UGSWGPVKGNN \W FWTEJNCWHGPFG JQEJ ITCFKIURG\KCNKUKGTVG8GTTKEJVWPIGPQTICPKUKGTVWPFYWTFGPFKGUG#DN¼W HGKO9GUGPVNKEJGPFWTEJTGNCVKXUVCTTGUVCPFCTFKUKGTVG8GTHCJTGPUXQT UEJTKHVGP KO 4CJOGP JKGTCTEJKUEJGT 9GKUWPI WPF -QPVTQNNG IGUVGWGTV WPF MQQTFKPKGTV UQ MCPP FKGU FGP (NGZKDKNKV¼VUCPHQTFGTWPIGP GKPGT KP PQXCVKXGP UV¼TMGT CP -WPFGPY×PUEJGP QTKGPVKGTVGP .GKUVWPIUGTDTKP IWPI PKEJV OGJT IGP×IGP <W J¼WHKI VTGVGP •PFGTWPIGP GKP CO 2TQ FWMV GDGPUQ YKG CP FGP 8GTHCJTGP WPF #TDGKVUOKVVGNP 'KP 'PVUEJGK FWPIURTQ\GUU×DGTGTNCWDVG#DYGKEJWPIGPXQP5VCPFCTFNGKUVWPIGPWPF RTQ\GUUGPY¼TGKPGKPGT*KGTCTEJKGXKGN\WNCPIUCOWPFKUVPKEJVOGJT CPIGOGUUGPH×TGKPGDGVTKGDNKEJG5KVWCVKQPKPFGTFKGMWPFGPURG\KHKUEJG #PRCUUWPIFGT.GKUVWPIUGTUVGNNWPICNNV¼INKEJIGYQTFGPKUV 'KP#WUYGINKGIVKPXGT¼PFGTVGP1TICPKUCVKQPUHQTOGPWPF5VGWGTWPIU OWUVGTPKO7PVGTPGJOGP&CDGKKUV&G\GPVTCNKUKGTWPIFCTCWHIGTKEJVGV FKG HWPMVKQPCNG


0ETER
"RÎDNER
UND
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UND
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UND
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,AY
UND
#LAUDIA
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UND
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UND
#LAUDIA
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,AY
UND
#LAUDIA
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'UNTER
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UND
#LAUDIA
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7PVGT $GT×EMUKEJVKIWPI FGT IGUGV\NKEJGP WPF VCTKHXGTVTCINKEJGP $G UVKOOWPIGP \WT OCZKOCN OÑINKEJGP V¼INKEJGP #TDGKVU\GKV 4WJG\GKVGP WPF5EJKEJVCTDGKVU\GKVIGUVCNVWPIKUVFCTWO\WGTYCTVGPFCUUFKG$GVTKG DGKJTG#TDGKVU\GKVOQFGNNGH×TFKGPUVNGKUVGPFG/KVCTDGKVGTHQNIGPFGTOC ²GPCPRCUUGPYGTFGP 2EDUZIERUNG
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#PRCUUWPIFGT-GTPCTDGKVU\GKVCPFKG'THQTFGTPKUUGRTQFWMVDGINGK VGPFGT&KGPUVNGKUVWPIGP 7OFKGH×TRTQFWMVDGINGKVGPFG&KGPUVNGKUVWPIGPPQVYGPFKIG(NGZK DKNKV¼V FGT #TDGKVU\GKVOQFGNNG \W GTTGKEJGP YGTFGP $GVTKGDG FKG -GTPCTDGKVU\GKV FJ FKG
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'KPH×JTWPI XQP #TDGKVU\GKVMQPVGP \WO #WUINGKEJ XQP FKGPUVNGKU VWPIUDGFKPIVGP#WHVTCIUUEJYCPMWPIGP &KG$GVTKGDGYGTFGPFKG/ÑINKEJMGKVCWUDCWGP
x

'KPH×JTWPI FKGPUVNGKUVWPIU WPF OKVCTDGKVGTURG\KHKUEJGT &KURQUKVK QPUURKGNT¼WOGFGT#TDGKVU\GKV 1DFKG/KVCTDGKVGTUGNDUV¼PFKI×DGT#WHWPF#DDCWKJTGT


'UNTER
,AY
UND
#LAUDIA
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x

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)NTEGRATION
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0RODUKTIONS
UND
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0RODUKTIONS
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0RODUKTIONS
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'UNTER
,AY
UND
#LAUDIA
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:UNEHMENDE
)NTEGRATION
VON
0RODUKTIONS
UND
$IENSTLEISTUNGSARBEIT



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'UNTER
,AY
UND
#LAUDIA
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:UNEHMENDE
)NTEGRATION
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0RODUKTIONS
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#LAUDIA
2AINFURTH



CVKQPGPDGKKPVGITKGTVGT2TQFWMVKQPUWPF&KGPUVNGKUVWPIUCTDGKVFKG LGFQEJPQEJ\W MQPMTGVKUKGTGPWPFFWTEJGPVURTGEJGPFG6CTKHTGIG NWPIGPCD\WHGFGTPUKPF  #WH FGT 'DGPG DGVTKGDNKEJGT #MVGWTG YKTF GU \WM×PHVKI PQVYGPFKI UGKPUKEJXQOVTCFKGTVGPKPFWUVTKGNNGP5GNDUVXGTUV¼PFPKUGKPGU2TQ FW\GPVGPSWCNKVCVKXIWVGTWPFVGEJPQNQIKUEJCPFGT5RKV\GUVGJGPFGT 5CEJI×VGT \W NÑUGP WPF FKG 4QNNG FGU WOHCUUGPFGP 2TQDNGONÑUGTU H×TUGKPG-WPFUEJCHVCP\WPGJOGP'KP UQNEJGT 9CPFGN FGT 7PVGT PGJOGPUMWNVWT Y×TFG GU GTOÑINKEJGP FKG 2QVGP\KCNG KPVGITKGTVGT 2TQFWMVKQPUWPF&KGPUVNGKUVWPIUCTDGKVWOHCUUGPFGTCWU\WUEJÑRHGP CNU FKGU DKUJGT IGUEJKGJV )NGKEJ\GKVKI Y×TFG GKP UQNEJGU PGWGU 5GNDUVXGTUV¼PFPKU GU GTNGKEJVGTP FKG QTICPKUCVQTKUEJGP WPF SWCNKHK MCVQTKUEJGP8QTCWUUGV\WPIGPKPFGP$GVTKGDGP\WUEJCHHGPFKGGT HQTFGTNKEJ UKPF KPVGITKGTVG 2TQFWMVKQPU WPF &KGPUVNGKUVWPIUCTDGKV PKEJVPWTH×TFGP$GVTKGDUQPFGTPCWEJH×TFKG $GUEJ¼HVKIVGP XQT VGKNJCHVYGTFGP\WNCUUGP &KGUG MQORNGZGP 8GT¼PFGTWPIURTQ\GUUG UVGNNGP XQT CNNGO MNGKPG WPFOKVVNGTG7PVGTPGJOGPFGURTQFW\KGTGPFGP )GYGTDGUXQT#WH ICDGPH×TFGTGP.ÑUWPIYGPKIG1TKGPVKGTWPIUOÑINKEJMGKVGPWPFŌ DGKURKGNG GZKUVKGTGP 7O UQNEJG 1TKGPVKGTWPIUOÑINKEJMGKVGP \W UEJCHHGP DKGVGP UKEJ 8GTDWPFRTQLGMVG OKV UVCTMGO RTQLGMVKPVGTPGP WPFGZVGTPGP6TCPUHGTEJCTCMVGTCP

,ITERATUR $GNQY % X  9KUUGP RTGKUIGDGP &KG #PIUV FGT 'ZRGTVGP XQT FGO/CEJVXGTNWUV+P#PVQPK'[GT-WVUEJGT $G[UG % /ÑNN )  &KG #EJKNNGUHGTUG FGT /CUUGPRTQFWMVKQP Ō 2TQDNGOG CTDGKVUVGKNKIGT 'PVUVGJWPIURTQ\GUUG XQP MQORNGZGP 2TQ FWMVGP CO $GKURKGN FGT /CUUGPRTQFWMVKQP +P 95+ /KVVGKNWPIGP *GHV0T

:UNEHMENDE
)NTEGRATION
VON
0RODUKTIONS
UND
$IENSTLEISTUNGSARBEIT



$QUEJ)9CIPGT#&KGPUVNGKUVWPIGPWPF+PFWUVTKG8GT¼PFG TWPI FGT $GUEJ¼HVKIVGPUVTWMVWT  DKU  Ō KPUDGUQPFGTG KO 1TICPKUCVKQPUDGTGKEJFGT)GYGTMUEJCHVGP0))+)$#7+)$%' +)/GVCNNWPF6TCPUPGV $QUEJ )  #TDGKVU\GKV WPF #TDGKVUQTICPKUCVKQP Ō <WT 4QNNG XQP 2TQFWMV WPF #TDGKVUO¼TMVGP KO KPVGTPCVKQPCNGP 8GTINGKEJ +P #4$'+6


'UNTER
,AY
UND
#LAUDIA
2AINFURTH

)TQ² * /WP\ ' 5GKHGTV *  8GTDTGKVWPI WPF 5VTWMVWT XQP #TDGKVU\GKVMQPVGP +P #4$'+6
5 .C[) 5EJPGKFGT49GPP*GTUVGNNGT\W5GTXKEGNGKUVGTP YGT FGP +P *#48#4& $75+0'55 /CPCIGT ,I  *  5   .C[)4CKPHWTVJ%5EJPGKFGT49CNNOGKGT9$GUEJ¼HVK IWPIUEJCPEGP FWTEJ +PVGITCVKQP XQP 2TQFWMV WPF &KGPUVNGKUVWPI 'UEJDQTP 4-98GTNCI .C[)5JCRKTC2J9GPIGN, 'FU+PPQXCVKQPKP2TQFWEVKQP Ō 6JG #FQRVKQP CPF +ORCEVU QH 0GY /CPWHCEVWTKPI %QPEGRVU KP )GTOCP+PFWUVT[2J[UKEC8GTNCI*GKFGNDGTI0GY;QTM

:UNEHMENDE
)NTEGRATION
VON
0RODUKTIONS
UND
$IENSTLEISTUNGSARBEIT



.C[ ) 4CKPHWTVJ %  -ÑPKIUYGI 2T¼OKG! 8GTDTGKVWPI WPF #WUIGUVCNVWPIXQP'PVNQJPWPIUMQP\GRVGPKPFGT2TQFWMVKQP-CTNU TWJG .C[ )  &KGPUVNGKUVWPIGP KP FGT +PXGUVKVKQPUI×VGTKPFWUVTKG Ō -QPUGSWGP\GPH×T$GVTKGDUQTICPKUCVKQPWPF2GTUQPCN+P#4$'+6


'UNTER
,AY
UND
#LAUDIA
2AINFURTH

5EJWOCPP /  &CU .QJPCTDGKVGTDGYWUUVUGKP FGU œ#TDGKVUMTCHV WPVGTPGJOGTUő+P(GUVUEJTKHV\WO)GDWTVUVCIXQP1UMCT0GIV )ÑVVKPIGP/¼T\ 5KOQP * *QODWTI %J  -WPFGP\WHTKGFGPJGKV-QP\GRVG /GVJQFGP'THCJTWPIGP)CDNGT9KGUDCFGP 9CTPGEMG *,  &KG HTCMVCNG (CDTKM 4GXQNWVKQP FGT 7PVGTPGJ OGPUMWNVWT$GTNKP*GKFGNDGTI 9GUVM¼ORGT'/CK%J3,CJTDWEJŌ3WCNKV¼VUOCPCIGOGPVKP +PFWUVTKGWPF&KGPUVNGKUVWPI*CPUGT/×PEJGP9KGP 9WPFGTGT 4 *TUI  /KVCTDGKVGTCNU /KVWPVGTPGJOGT Ō )TWPF NCIGP(ÑTFGTKPUVTWOGPVG2TCZKUDGKURKGNG.WEJVGTJCPF
0ETER
"RÎDNER

-ATTHIAS
+NUTH
(G .ACHHALTIGE
!RBEITSGESTALTUNG
4RENDREPORTS
ZUR %NTWICKLUNG
UND
.UTZUNG
VON
(UMANRESSOURCEN -ÔNCHEN
UND
-ERING
(AMPP




4HORSTEN
%GGERS
UND
%VA
+IRNER

!RBEIT
IN
EINER
VERNETZTEN
UND VIRTUALISIERTEN
7IRTSCHAFT 

%INLEITUNG



 -ETHODISCHE
'RUNDLAGEN

  %RHEBUNG
)NNOVATIONEN
IN
DER
0RODUKTION

  $ELPHISTUDIE

  3TELLENWERT
ZWISCHENBETRIEBLICHER
+OOPERATIONEN

  :UR
2ELEVANZ
ZWISCHENBETRIEBLICHER
+OOPERATIONEN IN
DER
DEUTSCHEN
)NVESTITIONSGÔTERINDUSTRIE

  0ERFORMANCEINDIKATOREN
UND
WIRTSCHAFTLICHER %RFOLG
VON
+OOPERATIONEN

  6IRTUELLE
5NTERNEHMEN

  .EUE
&ORMEN
DER
5NTERNEHMENS
UND !RBEITSORGANISATION
IN
DER
:UKUNFT

  .EUE
&ORMEN
DER
5NTERNEHMENSORGANISATION

  .EUE
&ORMEN
DER
!RBEITSORGANISATION

  6ER¼NDERUNGEN
IN
DER
!RBEITSGESTALTUNG

  %XKURS
:UKUNFTSSZENARIEN
NACH
,AUBACHER-ALONE

  2ESÔMEE

  !BSCHLUSSDISKUSSION

  /FFENE
&RAGEN
&ORSCHUNGSBEDARF

  (ANDLUNGSEMPFEHLUNGEN

 ,ITERATUR



4HORSTEN
%GGERS
UND
%VA
+IRNER





%INLEITUNG

>\GKV¼PFGTPUKEJCWH)TWPFFGT)NQDCNKUKGTWPIFGT/¼TMVGFGT.GKU VWPIUKPFKXKFWCNKUKGTWPIFGT$GUEJNGWPKIWPIXQP+PPQXCVKQPURTQ\GUUGP UQYKG FGT UEJPGNNGP 'PVYKEMNWPI YGNVYGKVGT +PHQTOCVKQPU WPF -QO OWPKMCVKQPUPGV\G FKG YKTVUEJCHVNKEJGP 4CJOGPDGFKPIWPIGP WPF FCOKV FKG7OYGNVFGT7PVGTPGJOGP7PVGTPGJOGPDGPÑVKIGPKPFKGUGOF[PC OKUEJGP /CTMVWOHGNF PGWG (QTOGP FGT 1TICPKUCVKQP UQYQJN KJTGT 5VTWMVWTGPYKGCWEJKJTGT#TDGKVURTQ\GUUG -NGKP-T[UVGM4GFGN 4GRRGICVJGT/×NNGT5VGYGPU4GKEJYCNFGVCN2KEQV 4GKEJYCNF9KICPF  &KG GTJÑJVGP #PHQTFGTWPIGP CP #PRCU UWPIUH¼JKIMGKV 'HHK\KGP\ WPF +PPQXCVKQPUH¼JKIMGKV UKPF OKV VTCFKGTVGP 1TICPKUCVKQPUMQP\GRVGP QHV PKEJV OGJT \W DGY¼NVKIGP
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



CNNG CWUTGKEJGPF XGTYGTVGV YGTFGP MÑPPGP #O 'PFG FKGUGT 'PVYKEM NWPI MÑPPVGFCUXKTVWGNNG 7PVGTPGJOGP UVGJGP FCU UKEJ KP XGTUEJKGFG PGP$G\KGJWPIUPGV\YGTMGPDGYGIVWPFUQKPFGT.CIGKUVFGTYCEJUGP FGP -QORNGZKV¼V FGT /CTMVWOYGNV \W DGIGIPGP 4GKEJYCNF GV CN 'UKUVLGFQEJUVTKVVKIQDUKEJFKGUG'PVYKEMNWPIDKU\WTXQNNMQO OGPGP#WHNÑUWPIMNCUUKUEJGT1TICPKUCVKQPUWPF7PVGTPGJOGPUITGP\GP HQTVUGV\GPYKTF (WPFGT &KG8GT¼PFGTWPIGPKPFGT7PVGTPGJOGPUQTICPKUCVKQPWPFFKG<WPCJOG FGT $GFGWVWPI XQP 9KUUGP WPF +PHQTOCVKQP H×T FGP #TDGKVURTQ\GUU DGVTGHHGP KP JQJGO /C²G CWEJ (TCIGP FGT #TDGKVUIGUVCNVWPI 'PFTGU 9GJPGT  .KPPGPMQJN  &ÑJN-TCV\GT5CWGT 8KGNG $G TWHUDKNFGTUKPFKP9CPFNWPI WPF PGWG GPVUVGJGP H×T FKG <WMWPHV YKTF GKPG FTCUVKUEJG <WPCJOG WPUVGVKIGT 'TYGTDUDKQITCHKGP GTYCTVGV &CU MNCUUKUEJGWPDGHTKUVGVG8QNN\GKV0QTOCNCTDGKVUXGTJ¼NVPKUXGTNKGTVCP$G FGWVWPI YGPP CWEJ PQEJ PKEJV KP FTCOCVKUEJGO #WUOC² &WTEJ FKG (NGZKDKNKV¼VUCPHQTFGTWPIGP FGU /CTMVGU YGTFGP CWEJ #TDGKVURTQ\GUUG WPGKPJGKVNKEJGT $GUV¼PFKIG &CWGTCTDGKVUXGTJ¼NVPKUUG YGKEJGP \W )WP UVGPFGT #TDGKV KP 2TQLGMVITWRRGP WPF VGORQT¼T \WUCOOGPCTDGKVGPFGP 6GCOUYQOKVGKPGTUGKVUITѲGTG#DYGEJUNWPIWPFOGJT5GNDUVXGTCPV YQTVWPICPFGTGTUGKVUCDGTCWEJPGWG$GNCUVWPIGPXGTDWPFGPUKPF&KG 7OYGNVF[PCOKM OCPKHGUVKGTV UKEJ LGFQEJ PKEJV PWT KP FGT XGT¼PFGTVGP #TDGKVUQTICPKUCVKQP UQPFGTP CWEJ KP FGT 'PVITGP\WPI  XQP #TDGKVUQTV WPF#TDGKVUKPJCNVGP>HGUVG#TDGKVURNCV\YKTF\WPGJOGPFXQPWPVGT UEJKGFNKEJGP#TDGKVUQTVGPCDIGNÑUVUGKGUDGKO-WPFGPKP<WUCOOGP CTDGKV OKV -QQRGTCVKQPURCTVPGTP QFGT \W *CWUG +PJCNVNKEJ ¼PFGTP UKEJ #TDGKVUCWHICDGPJ¼WHKIGTCNUHT×JGTCWEJFGTMNCUUKUEJG$GTWHUYGIWPF FKG#DHQNIGXQP-CTTKGTGUEJTKVVGP YGTFGPKPFGTXGTPGV\VGP 9KTVUEJCHV KOOGT UGNVGPGT 8QP $GUEJ¼HVKIVGP YGTFGP NGDGPUNCPIGU .GTPGP  WPF RGTUÑPNKEJG(NGZKDKNKV¼VXGTNCPIVFKGUMCPPLGFQEJCWEJPGICVKXG(QNIGP JCDGP 5Q XGTNKGTV FGT #TDGKVURNCV\ FKG KFGPVKV¼VUUVKHVGPFG WPF UQ\KCNG $GFGWVWPIYGPP#TDGKVUWOIGDWPIWPF-QNNGIGPJ¼WHKIYGEJUGNPWPF \WFGO KOOGT PGWGU 9KUUGP CPIGGKIPGV WPF DGJGTTUEJV YGTFGP OWUU ¯DGTHQTFGTWPI WPF 8GTNWUV FGT UQ\KCNGP 'KPDGVVWPI MÑPPGP FKG WPGT Y×PUEJVGP(QNIGPUGKP 5GPPGVV



4HORSTEN
%GGERS
UND
%VA
+IRNER

8QTCTDGKVGP FGU (TCWPJQHGT+PUVKVWVU H×T 5[UVGOVGEJPKM WPF +PPQXCVK QPUHQTUEJWPI+5+YKGFKG&GNRJKUVWFKGKO#WHVTCIFGU$WPFGUOKPKUVG TKWOU H×T $KNFWPI WPF (QTUEJWPI %WJNU$NKPF)TWRRGVCN  FKG 8QTFTKPINKEJG #MVKQP œ.QMCN WPF INQDCN KPVGNNKIGPV MQQRGTKGTGPő

.1)+- FKG XQO 2TQLGMVVT¼IGT 2TQFWMVKQP WPF (GTVKIWPIUVGEJPQNQ IKGPIGHÑTFGTVYWTFG &TGJGTWPFFKG'TJGDWPI+PPQXCVKQPGPKP FGT2TQFWMVKQP .C[5JCRKTC9GPIGN\GKIGPFCUUUKEJIGTCFGDGK MNGKPGP WPF OKVVNGTGP 7PVGTPGJOGP 6TGPFU GTIGDGP FKG FKG <WUCO OGPCTDGKV XQP 7PVGTPGJOGP CWH GKPG PGWG $CUKU UVGNNGP +O 4CJOGP FGT HQNIGPFGP #PCN[UG YGTFGP \WP¼EJUV GORKTKUEJG &CVGP \WO 6JG OGPMQORNGZ8GTPGV\WPIWPF 8KTVWCNKUKGTWPI JGTCPIG\QIGP FKG GKPGT UGKVU FKG $GYGTVWPI XQP -QQRGTCVKQP XQP 5GKVGP FGT 7PVGTPGJOGP FWTEJFKG'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQPCPFGTGTUGKVU 'ZRGTVGPGKPUEJ¼V\WPIGP\W\WM×PHVKIGP'PVYKEMNWPIGPCWUFGT&GNRJK UVWFKGDGVTGHHGP&KG&CVGPU¼V\GYWTFGPDGKFGCO(TCWPJQHGT+5+GTJQ DGP WPF WPVGTUEJGKFGP UKEJ JKPUKEJVNKEJ FGT \GKVNKEJGP (TKUV 9¼JTGPF FKG'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQPFGPFGT\GKVKIGP+UV <WUVCPF FGT -QQRGTCVKQPUCMVKXKV¼VGP KP FGP $GVTKGDGP FGT FGWVUEJGP +PXGUVKVKQPUI×VGTKPFWUVTKG UQYKG FGTGP MWT\HTKUVKIGP 2NCPWPIU\KGNG CD DKNFGVIKDVFKG&GNRJKUVWFKGGKPGP OKVVGNHTKUVKIGP #WUDNKEMCWH FKG <W MWPHV#DIGTWPFGVYKTFFKG6TGPFXQTCWUUEJCWFWTEJ\YGKGJGTN¼PIGT HTKUVKIG8GTPGV\WPIUU\GPCTKGPXQP.CWDCEJGTWPF/CNQPG  &CTCWHCWHDCWGPFYKTFFCU2J¼PQOGPFGT8GTPGV\WPIWPF8KTVWCNKUKG TWPIXQP7PVGTPGJOGP XQP\YGK5GKVGP JGTCPCN[UKGTV <WOGKPGPCWU FGT2GTURGMVKXGFGT7PVGTPGJOGPUQTICPKUCVKQPFKGGPIOKVYKTVUEJCHV NKEJVGEJPQNQIKUEJGP 4CJOGPDGFKPIWPIGP XGTMP×RHV KUV \WO CPFGTGP CWU FGO $NKEMYKPMGN FGT #TDGKVUQTICPKUCVKQP KPUDGUQPFGTG DG\×INKEJ PGWGT*GTCWUHQTFGTWPIGPH×TFKG#TDGKVUIGUVCNVWPI&GP5EJNWUUDKNFGV FKG \WUCOOGPHCUUGPFG $GVTCEJVWPI WPF $GYGTVWPI FGU UKEJ CD\GKEJ PGPFGP 6TGPFU
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT





-ETHODISCHE
'RUNDLAGEN

&KG GORKTKUEJG )TWPFNCIG H×T FGP XQTNKGIGPFGP 6TGPFTGRQTV DKNFGP \YGK&CVGPU¼V\GFGU(TCWPJQHGT+5+&KG'TJGDWPI+PPQXCVKQPGPKPFGT 2TQFWMVKQP  GTNCWDV #WUUCIGP CWU GKP\GNDGVTKGDNKEJGT 5KEJV \WO -QQRGTCVKQPUXGTJCNVGP FGT 7PVGTPGJOGP \WT 6GEJPKMFKHHWUKQP UQYKG \WT 'KPUEJ¼V\WPI FGU -QP\GRVU XKTVWGNNGT 7PVGTPGJOGP CWU FGT 5KEJV FGT 'PVUEJGKFWPIUVT¼IGT KP FGP 7PVGTPGJOGP &KG &GNRJKUVWFKG HCUUV FKG 'KPUEJ¼V\WPIGP XQP 'ZRGTVGP \W WPVGTUEJKGFNKEJGP 6JGOGPDGTGK EJGPUQYKGFGTGP\WM×PHVKIG4GNGXCP\\WUCOOGPWPFGTOÑINKEJVFCOKV KPUDGUQPFGTG #WUUCIGP \W PGWGP (QTOGP FGT 7PVGTPGJOGPU WPF #T DGKVUQTICPKUCVKQPKPFGT<WMWPHV



%RHEBUNG
)NNOVATIONEN
IN
DER
0RODUKTION

+O(QNIGPFGPUQNNCWHFGT&CVGPDCUKUFGT'TJGDWPI+PPQXCVKQPGPKPFGT 2TQFWMVKQP FGU (TCWPJQHGT+5+ UQYQJN FKG *¼WHKIMGKV FGT -QQRGTCVK QPUCMVKXKV¼VGPKPFGP(GNFGTP'PVYKEMNWPI8GTVTKGD5GTXKEG$GUEJCH HWPIWPF2TQFWMVKQPDGUEJTKGDGPYGTFGPYKGCWEJ×DGTFKG<WUCOOGP H×JTWPIXQP5VTWMVWTOGTMOCNGP YKG$GVTKGDUITѲG $TCPEJG 2TQFWMV MQORNGZKV¼VWPFYGKVGTGP2TQFWMVKQPUEJCTCMVGTKUVKMCYKEJVKIG'TMGPPV PKUUG \WT 8GTDTGKVWPI FGT -QQRGTCVKQPUCMVKXKV¼VGP GTOKVVGNV YGTFGP 0GDGP FGP #WUICPIUDGFKPIWPIGP UQNNGP FWTEJ FKG #PCN[UG CWEJ ×DGT FGP YKTVUEJCHVNKEJGP 'THQNI XQP -QQRGTCVKQPUCMVKXKV¼VGP IGOGUUGP CP DGVTKGDUYKTVUEJCHVNKEJGP 2GTHQTOCPEGKPFKMCVQTGP FKG FKTGMV FWTEJ FKG XGTUEJKGFGPGP (GNFGT FGT -QQRGTCVKQP DGGKPHNWUUV YGTFGP #WUUCIGP IGYQPPGP YGTFGP 5EJNKG²NKEJ GTNCWDV FKG 'TJGDWPI CWEJ GKPG 'KP UEJ¼V\WPI FGT DGVTKGDNKEJGP 'ZRGTVGP \WO -QP\GRV FGU XKTVWGNNGP 7P VGTPGJOGPU &CU(TCWPJQHGT+5+H×JTVUGKVCNNG\YGK,CJTGFKG'TJGDWPI+PPQ XCVKQPGP KP FGT 2TQFWMVKQP FWTEJ .C[5JCRKTC9GPIGN 5KG TKEJVGV UKEJ CP $GVTKGDG FGT +PXGUVKVKQPUI×VGTKPFWUVTKG &GWVUEJNCPFU 7PVGTUWEJWPIUIGIGPUVCPF UKPF FKG XGTHQNIVGP 2TQFWMVKQPUUVTCVGIKGP FGT'KPUCV\KPPQXCVKXGT1TICPKUCVKQPUWPF6GEJPKMMQP\GRVGKPFGT2TQ

4HORSTEN
%GGERS
UND
%VA
+IRNER



FWMVKQP(TCIGPFGU2GTUQPCNGKPUCV\GUUQYKGGTUVOCNUFCU-QQRG TCVKQPUXGTJCNVGP FGT $GVTKGDG &CPGDGP YGTFGP .GKUVWPIUKPFKMCVQTGP YKG2TQFWMVKXKV¼V(NGZKDKNKV¼V3WCNKV¼VWPF4GPFKVGGTJQDGP/KVFKGUGP +PHQTOCVKQPGPGTNCWDVFKG7OHTCIG#WUUCIGP\WT/QFGTPKV¼VWPF.GKU VWPIUMTCHV FGT 2TQFWMVKQPUUVTWMVWTGP KP GKPGO FGT YKEJVKIUVGP 9KTV UEJCHVUUGMVQTGP &GWVUEJNCPFU &KG #PCN[UG UV×V\V UKEJ CWH &CVGP FGT 'TJGDWPIUTWPFGH×TFKGKO*GTDUVKPUIGUCOV$GVTKGDG CPIGUEJTKGDGP YWTFGP $KU &G\GODGT  UEJKEMVGP  (KTOGP GKPGP XGTYGTVDCT CWUIGH×NNVGP (TCIGDQIGP \WT×EM 4×EMNCWHSWQVG 2TQ\GPV&KG CPVYQTVGPFGP $GVTKGDG UVGNNGP GKPGP TGRT¼UGPVCVKXGP 3WGTUEJPKVV FGT FGWVUEJGP +PXGUVKVKQPUI×VGTKPFWUVTKG FCT /CUEJKPGP DCWHKTOGP UKPF \W 2TQ\GPV *GTUVGNNGT XQP /GVCNNGT\GWIPKUUGP \W 2TQ\GPVWPF2TQFW\GPVGPXQP/GUU5VGWGTWPF4GIGNWPIUVGEJPKM \W2TQ\GPVXGTVTGVGP&CDGKJCPFGNVGUUKEJKPGVYC\WINGKEJGP6GK NGP WO FKG *GTUVGNNGT XQP 'PFRTQFWMVGP D\Y WO <WNKGHGTGT 'IIGTU 9CNNOGKGT.C[



$ELPHISTUDIE

&KG \YGKVG ITQ²G FGWVUEJG &GNRJKUVWFKG YGNEJG FKG 'ZRGTVGPOGKPWPI \WT INQDCNGP 'PVYKEMNWPI XQP 9KUUGPUEJCHV 9KTVUEJCHV 6GEJPKM WPF )GUGNNUEJCHV KPPGTJCND FGT P¼EJUVGP  ,CJTG CDDKNFGV GTUEJKGP 

%WJNU$NKPF)TWRRGVCN+O4CJOGPGKPGU\YGKUVWHKIGP $GHTC IWPIURTQ\GUUGU YWTFGP \WP¼EJUV XQP LGYGKNKIGP (CEJMQOOKUUKQPGP

DGUVGJGPF CWU KPUIGUCOV  2GTUQPGP GTCTDGKVGVG 6JGUGP \W WPVGT UEJKGFNKEJGP 6JGOGPDGTGKEJGP GKPGT ITQ²GP #P\CJN XQP 'ZRGTVGP \WT $GYGTVWPIXQTIGNGIV>(TCIGPMCVCNQIWOHCUUVGFKG\YÑNH<WMWPHVU DGTGKEJG+PHQTOCVKQPWPF-QOOWPKMCVKQP&KGPUVNGKUVWPIWPF-QPUWO /CPCIGOGPVWPF2TQFWMVKQP%JGOKGWPF9GTMUVQHHG)GUWPFJGKVWPF .GDGPURTQ\GUUG .CPFYKTVUEJCHV WPF 'TP¼JTWPI 7OYGNV WPF 0CVWT 'PGTIKG WPF 4QJUVQHHG $CWGP WPF 9QJPGP /QDKNKV¼V WPF 6TCPURQTV UQYKG4CWOHCJTVWPF)TQ²GZRGTKOGPVG #W²GT FGP (TCIGP PCEJ FGT 4GNGXCP\ FGT CWHIGUVGNNVGP 6JGUGP H×T FKG 9KTVUEJCHV FKG $KNFWPI FKG IGUGNNUEJCHVNKEJG 'PVYKEMNWPI H×T FKG 7OYGNV WPF FGP #TDGKVUOCTMV YWTFG CWEJ PCEJ FGO
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



XQTCWUUKEJVNKEJGP4GCNKUKGTWPIIGHTCIV&KG6GKNPGJOGT ICDGP\WLGFGT (TCIGCPYKGITQ²KJTGFKGUDG\×INKEJG(CEJMGPPVPKUUGK$GWTVGKNVYWT FGP CWEJ FGT LGYGKNKIG 5VCPF XQP (QTUEJWPI WPF 'PVYKEMNWPI KP XGT UEJKGFGPGP .¼PFGTP OÑINKEJG /C²PCJOGP \WT 8GTYKTMNKEJWPI FGT 6JGUGPWPFGXGPVWGNNG(QNIGRTQDNGOGFGT4GCNKUKGTWPI0CEJ#WUYGT VWPI FGT #PVYQTVGP YWTFGP FKG 'TIGDPKUUG FGTUGNDGP )TWRRG GTPGWV \WIGUEJKEMV+PFGT\YGKVGP4WPFGJCVVGPFKG'ZRGTVGPUQOKVFKG)GNG IGPJGKVKJTGGTUVG'KPUEJ¼V\WPIWPVGTFGO'KPHNWUUFGT2QUKVKQPGPKJTGT (CEJMQNNGIGP\WFKUMWVKGTGPWPFGXGPVWGNN\W×DGTFGPMGP #PQP[OKV¼V YWTFG IGY¼JTNGKUVGV UQFCUU GKPG /GKPWPIU¼PFGTWPI PKEJV IGTGEJVHGT VKIV YGTFGP OWUUVG +PUIGUCOV YWTFGP OGJT CNU  2GTUQPGP CPIG UEJTKGDGP FKG GPVYGFGT UGNDUV KP GKPGO DGUVKOOVGP )GDKGV HQTUEJGP QFGTUKEJFCT×DGTTGIGNO¼²KIFKTGMVKPHQTOKGTGP$GKFGTGTUVGP4WPFG JCDGPUKEJ  WPF DGK FGT \YGKVGP 4WPFG  'ZRGTVGP DGVGKNKIV 5QOKV MQPPVG GKP DTGKVGU 5RGMVTWO CP (CEJYKUUGP CWU *QEJUEJWNGP +PFWUVTKG RTKXCVGP WPF IGOGKPP×V\KIGP +PUVKVWVKQPGP 8GTD¼PFGP WPF FGOÑHHGPVNKEJGP&KGPUVOQDKNKUKGTVYGTFGP &KGH×TFKG#PCN[UGCWUIGY¼JNVGP6JGUGPGPVUVCOOGPFGO6JGOGPHGNF /CPCIGOGPVWPF2TQFWMVKQP'UGPVJ¼NV6JGUGP\WPGWGP9GTMUVQHHGP #URGMVGP FGT 4GUUQWTEGPUEJQPWPI \WT 2TQFWMVKQPU WPF $GVTKGDUOKV VGNVGEJPKM\WT3WCNKV¼VWPF#TDGKVUUKEJGTJGKV\WT5VGWGTWPIFGT9GTV UEJÑRHWPIUMGVVGUQYKG\W#URGMVGPOGPUEJNKEJGT'TYGTDUV¼VKIMGKVWPF FGU/CPCIGOGPVU+PFKGUGO6JGOGPHGNFCPVYQTVGVGP6GKNPGJOGT KPFGTGTUVGPWPF6GKNPGJOGTKPFGT\YGKVGP4WPFG5KGUVCOOGP\W OGJTCNU2TQ\GPVCWU7PVGTPGJOGPYGKVGTG2TQ\GPVMQOOGPCWU FGP*QEJUEJWNGP2GTUQPGPCWUCPFGTGP'KPTKEJVWPIGPYKGFGOÑHHGPV NKEJGP&KGPUVUKPFUGNVGPGTXGTVTGVGP¯DGT2TQ\GPVFGT'ZRGTVGPCWU FGT 2TKXCVYKTVUEJCHV WPF ×DGT 2TQ\GPV FGT 'ZRGTVGP CWU FGP *QEJ UEJWNGP PGJOGP H×T UKEJ UGNDUV KP #PURTWEJ ITQ²G (CEJMGPPVPKU \W JCDGP &TGJGT%WJNU





4HORSTEN
%GGERS
UND
%VA
+IRNER

3TELLENWERT
ZWISCHENBETRIEBLICHER +OOPERATIONEN

-QQRGTCVKQPGP WPF XQT CNNGO 7PVGTPGJOGPUPGV\YGTMG NCUUGP UKEJ CWU VTCPUCMVKQPUVJGQTGVKUEJGT 2GTURGMVKXG CNU KPVGTOGFK¼TG -QQTFKPCVKQPU HQTOCWHFGO-QPVKPWWO\YKUEJGP/CTMVWPF*KGTCTEJKGEJCTCMVGTKUKG TGP 2QYGNN5[FQY#WU5KEJVFGT6TCPUCMVKQPUMQUVGPVJGQ TKGDGUVKOOVFKG*ÑJGFGTDGK.GKUVWPIUCWUVCWUEJRTQ\GUUGP 6TCPUCMVK QPGP CPHCNNGPFGP -QUVGP FKG 8QTVGKNJCHVKIMGKV DGUVKOOVGT KPUVKVWVKQ PGNNGT#TTCPIGOGPVUYKG/CTMV*KGTCTEJKGQFGT-QQRGTCVKQPGP6TCPU CMVKQPUMQUVGP GPVUVGJGP \$ DGK #PDCJPWPI &WTEJUGV\WPI WPF -QP VTQNNG XQP 8GTVT¼IGP H×T FKG $GUEJCHHWPI XQP +PHQTOCVKQP VGEJPKUEJG #PRCUUWPIGP GVE -KGUGT  4GKEJYCNF GVCN  2KEQV4GKEJ YCNF9KGICPF  'PVURTGEJGPF FGP #NVGTPCVKXGP OCMG QT DW[ UVGNNV UKEJ FKG (TCIG KP YGNEJGP (¼NNGP GKP <WMCWH FGT .GKUVWPI XQO /CTMVD\YFGT#WHDCWGKIGPGT-QORGVGP\GPWPFUQOKVFKGWPVGTPGJ OGPUKPVGTPG *GTUVGNNWPI \W DGXQT\WIGP KUV $GK UVCPFCTFKUKGTVGP .GKU VWPIGP KUV FGT /CTMV FKG XQTVGKNJCHVGUVG $G\WIUSWGNNG FC FCU 4KUKMQ IGTKPIWPFFCU2TQFWMVMNCTFGHKPKGTVKUV5RG\KHKUEJG.GKUVWPIGPLGFQEJ FKGRCUUGPF\WCPFGTGP2TQFWMVGPGTUVGPVYKEMGNVQFGTKJPGPCPIGRCUUV YGTFGPO×UUGPUKPFOKVJQJGT7PUKEJGTJGKVWPF4KUKMQXGTDWPFGPWPF MÑPPGP GJGT WPVGTPGJOGPUKPVGTP MQUVGPI×PUVKI GTDTCEJV YGTFGP +O (CNNG XQP -QQRGTCVKQPUPGV\YGTMGP NCUUGP UKEJ CO DGUVGP CNN FKG .GKU VWPIGPGTDTKPIGPFKGGKPGIGYKUUG#DUVKOOWPI\WCPFGTGP2TQFWMVGP DGPÑVKIGPFGTGP+PVGITCVKQPKPFCU7PVGTPGJOGPLGFQEJCWH)TWPFFGT JQJGP /CTMVF[PCOKM OKV GKPGO HKPCP\KGNNGP 4KUKMQ XGTDWPFGP Y¼TG &WTEJ#PIGDQVXQP\WGKPCPFGTMQORNGOGPV¼TGP2TQFWMVGPWPF&KGPUV NGKUVWPIGPKPPGTJCNDGKPGU-QQRGTCVKQPUPGV\YGTMGUMCPPFCU/CTMVTKUK MQ IGOKPFGTV WPF FKG -QP\GPVTCVKQP CWH LGYGKNKIG -GTPMQORGVGP\GP

WPFUQOKVCWHJÑJGTG3WCNKV¼VFWTEJ'ZRGTVKUGGTOÑINKEJVYGTFGP&KG 8QTVGKNJCHVKIMGKV FGU -QORNGOGPV¼TCPIGDQVU KUV LGFQEJ UVCTM XQP FGP VGEJPQNQIKUEJGP 4CJOGPDGFKPIWPIGP WPF XQP FGT *ÑJG FGT FCH×T DGPÑVKIVGP4GUUQWTEGPCDJ¼PIKI 8QP JKGTCTEJKUEJGP 6TCPUCMVKQPUHQTOGP NCUUGP UKEJ -QQRGTCVKQPUPGV\ YGTMGCWH)TWPFKJTGTIGTKPIGTGP$KPFWPIUKPVGPUKV¼VCDITGP\GP&KGKP

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



JKGTCTEJKUEJGP 5VTWMVWTGP GKPIGUGV\VGP -QQTFKPCVKQPUKPUVTWOGPVG YKG 9GKUWPIGP QFGT 2N¼PG UKPF DGK -QQRGTCVKQPGP FGWVNKEJ UEJY¼EJGT CWUIGRT¼IV -QQRGTCVKQPUDG\KGJWPIGP JKPIGIGP WPVGTUEJGKFGP UKEJ LGFQEJCWEJXQPTGKPGP/CTMVXGTDKPFWPIGPFWTEJKJTGXGTINGKEJUYGKUG JQJG8GTDKPFNKEJMGKV(×TFCU'KPIGJGPKPUDGUQPFGTGGKPGTN¼PIGTHTKUVK IGP-QQRGTCVKQPUDG\KGJWPIUKPFPKEJVPWTFGT2TGKUOGEJCPKUOWUUQP FGTP UVTCVGIKUEJG )GUKEJVURWPMVG -QPUGPU UQYKG 8GTVTCWGP XQP $G FGWVWPI 1DYQJN DGK YKTVUEJCHVNKEJGP -QQRGTCVKQPUDG\KGJWPIGP FKG .GKUVWPIUCWUVCWUEJRTQ\GUUG GDGPHCNNU ×DGT 2TGKUG IGUVGWGTV YGTFGP UKPF FKG 2CTVPGT PKEJV KP FGO /C²G CWUVCWUEJDCT YKG FKGU DGK TGKP OCTMVNKEJGP 8GTDKPFWPIGP FGT (CNN KUV -QQRGTCVKQPGP WPF 0GV\YGTMG UKPFFCJGTKO1RVKOCNHCNNKPFGT.CIGFKG0CEJVGKNGUQYQJNOCTMVNKEJGT

7PUKEJGTJGKV HGJNGPFG 5RG\KHKV¼V CNU CWEJ JKGTCTEJKUEJGT #WUVCWUEJ DG\KGJWPIGP 7PHNGZKDKNKV¼V JQJGT +PXGUVKVKQPUDGFCTH \W ×DGTYKPFGP WPFFCDGKLGYGKNKIG8QTVGKNGOKVGKPCPFGT\WXGTDKPFGP #PIGUKEJVU FGT 8GTM×T\WPI XQP +PPQXCVKQPU\[MNGP JQJGO 9GVVDG YGTDUFTWEMWPFWPUKEJGTGT#WHVTCIUNCIGDKGVGP-QQRGTCVKQPUPGV\YGTMG \CJNTGKEJG 8QTVGKNG 5Q MÑPPGP UKEJ FKG GKP\GNPGP 2CTVPGT CWH KJTG LG YGKNKIG -GTPMQORGVGP\ MQP\GPVTKGTGP WO UQ FGP IGHQTFGTVGP JQJGP 3WCNKV¼VUUVCPFCTFU IGTGEJV \W YGTFGP INGKEJ\GKVKI MCPP HNGZKDGN CWH 0CEJHTCIG¼PFGTWPIGP TGCIKGTV YGTFGP ,G PCEJ $GFCTH MÑPPGP UKEJ WPVGTUEJKGFNKEJG 2CTVPGT H×T GKP 2TQLGMV \WUCOOGPHKPFGP WO GKPG MQORNGZG /CTMVNGKUVWPI \W GTDTKPIGP $GK UVGKIGPFGT 0CEJHTCIG XQP 5[UVGONÑUWPIGP DKGVGP 0GV\YGTMG FKG /ÑINKEJMGKV CWEJ MQORNGZG .GKUVWPIGP WPVGT #DUVKOOWPI GKP\GNPGT -QORQPGPVGP CPDKGVGP \W MÑPPGP



:UR
2ELEVANZ
ZWISCHENBETRIEBLICHER
+OOPERATIONEN
IN DER
DEUTSCHEN
)NVESTITIONSGÔTERINDUSTRIE

&KG#WUYGTVWPIGPFGT'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQP FGU (TCWPJQHGT+5+ \GKIGP FCUU FKG FGWVUEJG +PXGUVKVKQPUI×VGTKPFWUVTKG DGTGKVUTGNCVKXUVCTMCP-QQRGTCVKQPGPVGKNPKOOV+PUIGUCOVGPICIKGTGP UKEJ 2TQ\GPV FGT 7PVGTPGJOGP \WOKPFGUV KP GKPGO FGT H×PH FCTIG UVGNNVGP-QQRGTCVKQPUHGNFGT YGPPCWEJ WPVGTUEJKGFNKEJ KPVGPUKX &CDGK

4HORSTEN
%GGERS
UND
%VA
+IRNER



YKTFKO(GNF'PVYKEMNWPIOKV-WPFGPQFGT<WNKGHGTGTPCOJ¼WHKIUVGP WPF KO $GTGKEJ 5GTXKEG CO UGNVGPUVGP MQQRGTKGTV XIN #DD  9GKN DGTGKVUTGNCVKXUVCTMMQQRGTKGTVYKTFKUVFKG&[PCOKMCNUQFKG\WM×PHVKI IGRNCPVG6GKNPCJOGCP-QQRGTCVKQPGPGJGTO¼²KI 6GKNPCJOGCP-QQRGTCVKQPGP 6GKNPCJOGIGRNCPVKO.CWHGFGTP¼EJUVGP\YGK,CJTG 6GKNPCJOGPKEJVIGRNCPV 'PVYKEMNWPI

P 8GTVTKGD

P 5GTXKEG

P 2TQFWMVKQP

P $GUEJCHHWPI

P 











#PVGKN$GVTKGDG 'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQP (TCWPJQHGT+5+

!BB

!USMA·
UND
$YNAMIK
DER
4EILNAHME
AN
+OOPERATIONEN
IN
DER DEUTSCHEN
)NVESTITIONSGÔTERINDUSTRIE

+O'KP\GNPGPCTDGKVGP2TQ\GPVFGT7PVGTPGJOGPKP'PVYKEMNWPIUMQ QRGTCVKQPGPOKVKJTGP-WPFGPQFGT<WNKGHGTGTP\WUCOOGP$G\QIGPCWH FKG <WUCOOGPCTDGKV OKV -WPFGP UKPF FKGU 2TQ\GPV CNNGT 7PVGTPGJ OGP OKV KJTGP <WNKGHGTGTP CTDGKVGP 2TQ\GPV FGT 7PVGTPGJOGP \W UCOOGP +P XKGNGP (¼NNGP YKTF UQYQJN OKV FGP -WPFGP YKG CWEJ OKV FGP<WNKGHGTGTPMQQRGTKGTV&KGUGTGNCVKXJQJG-QQRGTCVKQPUPGKIWPITG NCVKXKGTVUKEJLGFQEJYGPPOCPDGT×EMUKEJVKIVFCUUGUUKEJJKGTDGKWO XGTVKMCNG -QQRGTCVKQPGP JCPFGNV (×T JQTK\QPVCNG (W'-QQRGTCVKQPGP FKG \YKUEJGP $GVTKGDGP FGTUGNDGP 2TQFWMVKQPU QFGT /CTMVUVWHG DGUVG

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



JGP IGJGP CPFGTG GORKTKUEJG 7PVGTUWEJWPIGP XQP GKPGT 4GCNKUKGTWPI WO\KTMC2TQ\GPVH×T OKVVGNUV¼PFKUEJG7PVGTPGJOGP ×DGTCNNG$TCP EJGP &)$CPMD\YWO2TQ\GPVURG\KGNNH×TFCU8GTCTDGKVGP FG )GYGTDG (TKVUEJ.WMCU  CWU &KG &[PCOKM DGK (W'-QQRG TCVKQPGP KUV FCIGIGP TGNCVKX IGTKPI &KG 6GKNPCJOG CP GKPGT 'PVYKEM NWPIUMQQRGTCVKQP OKV -WPFGP QFGT <WNKGHGTGTP RNCPGP 2TQ\GPV CNNGT $GVTKGDGH×TFGP


4HORSTEN
%GGERS
UND
%VA
+IRNER

YGTFGPUV¼TMGTKPFGP$GTGKEJGP'PVYKEMNWPIOKV-WPFGPQFGT<WNKGHG TGTPUQYKGKPFGT2TQFWMVKQPGKPIGICPIGP7PVGTTGIKQPCNGP-QQRGTCVK QPGP YGTFGP FCDGK (QTOGP FGT WPVGTPGJOGPU×DGTITGKHGPFGP \YK UEJGPDGVTKGDNKEJGP <WUCOOGPCTDGKV XGTUVCPFGP DGK FGPGP FKG 2CTVPGT T¼WONKEJOCZKOCN-KNQOGVGTXQPGKPCPFGTGPVHGTPVUKPF -KPMGN.C[ )WVGKP&TKVVGNCNNGT'PVYKEMNWPIUMQQRGTCVKQPGP WPF FKG *¼NHVG FGT2TQFWMVKQPUMQQRGTCVKQPGPUKPFTGIKQPCNCWUIGTKEJVGV&COKVMQQRG TKGTGPLGYGKNU2TQ\GPVCNNGT$GVTKGDGKPFKGUGP(GNFGTPOKVTGIKQPCNGP 2CTVPGTP )T×PFG JKGTH×T MÑPPVGP UGKP FCUU FKG TGIKQPCNG 0¼JG H×T YKUUGPU WPF YGTVUEJÑRHWPIUKPVGPUKXG .GKUVWPIGP XGTVTCWGPUHÑTFGTNKEJ YKTMV WPF FKG MWT\GP 9GIG \W -WPFGP WPF <WNKGHGTGTP FGP 2TQFWMVK QPURTQ\GUU GTNGKEJVGTP +P FGP (GNFGTP 8GTVTKGD 5GTXKEG WPF $GUEJCH HWPIUKPFPWTGKP8KGTVGNFGT-QQRGTCVKQPGPTGIKQPCNCWUIGTKEJVGV$G \QIGP CWH CNNG 7PVGTPGJOGP TGNCVKXKGTV UKEJ FKGUGU $KNF YGKVGT 4GIKQ PCNG8GTVTKGDUMQQRGTCVKQPGP WPVGTJCNVGP2TQ\GPVTGIKQPCNG5GTXKEG UQYKG $GUEJCHHWPIUMQQRGTCVKQPGP LGYGKNU 2TQ\GPV FGT +PXGUVKVKQPU I×VGTJGTUVGNNGT > 5VGNNGPYGTV FGTCTVKIGT <WUCOOGPCTDGKVUDG\KGJWP IGPKUVFCOKVPQEJUGJTDGITGP\V -KPMGN.C[&KGUV¼TMGTGKPVGT PCVKQPCNG #WUTKEJVWPI XQP 8GTVTKGD WPF 5GTXKEG IWV GKP &TKVVGN CNNGT -QQRGTCVKQPGPKPFKGUGP(GNFGTPXGTYWPFGTV PKEJV FGPP FKG FGWVUEJG +PXGUVKVKQPUI×VGTKPFWUVTKG KUV XQP LGJGT GZRQTVQTKGPVKGTV &KG <WUCO OGPCTDGKV OKV CPFGTGP (KTOGP DKGVGV IGTCFG H×T MNGKPG WPF OKVVNGTG 7PVGTPGJOGP FKG /ÑINKEJMGKV -T¼HVG \W D×PFGNP WPF INQDCNG /¼TMVG CF¼SWCV\WDGFKGPGP .C[-KPMGN &KG-QQRGTCVKQPUCMVKXKV¼VFGT7PVGTPGJOGPYKTFFWTEJGKPG4GKJGXQP (CMVQTGPDGGKPHNWUUV XIN#DD&KGFGWVNKEJUVGP5VTWMVWTWPVGTUEJKG FG DGUVGJGP DGK FGT )TѲG FGT 7PVGTPGJOGP WPF KO 1UV9GUV8GT INGKEJ 'U N¼UUV UKEJ HGUVUVGNNGP FCUU FKG -QQRGTCVKQPUCMVKXKV¼V OKV FGT )TѲG FGT 7PVGTPGJOGP UVGKIV (CUV CNNG 7PVGTPGJOGP OKV  WPF OGJT$GUEJ¼HVKIVGPWPVGTJCNVGPKPGKPGOFGT(GNFGT-QQRGTCVKQPUDG\KG JWPIGP5KIPKHKMCPVG7PVGTUEJKGFG\GKIGPUKEJKPFGP-QQRGTCVKQPUHGN FGTP'PVYKEMNWPI$GUEJCHHWPIWPF2TQFWMVKQP

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT 'PVYKEMNWPIUMQQRG TCVKQPOKV-WPFGP

'PVYKEMNWPIUMQQRG TCVKQPOKV<WNKGHGTGTP

8GTVTKGD/CTMG VKPIMQQRGTCVKQP

#PIGDQVU MQQRGTCVKQP

5GTXKEG MQQRGTCVKQP

$GUEJCHHWPIU MQQRGTCVKQP

2TQFWMVKQPU MQQRGTCVKQP































 

 

 

 

 

 

 

DKU$GUEJ¼HVKIVG  DKU$GUEJ¼HVKIVG  WPFOGJT$GUEJ¼HVKIVG 

  

  

  

  

  

  

 

 

 

 

 

 

 















GKPVGKNKIGWPFGKPHCEJG 'T\GWIPKUUG MQORNGZG'T\GWIPKUUG WPF#PNCIGP





























CNVG$WPFGUN¼PFGT PGWG$WPFGUN¼PFGT

 

 

 

 

 

 

 

+PXGUVKVKQPUI×VGTKPFWUVTKG KPUIGUCOV *GTUVGNNGTXQP /GVCNNGT\GWIPKUUGP /CUEJKPGPDCW TGUVNKEJG 9KTVUEJCHVU\YGKIG

'KP\GNHGTVKIWPI -NGKPWPF /KVVGNUGTKGPHGTVKIWPI )TQ²UGTKGPHGTVKIWPI

!BB

3TRUKTUR
DER
+OOPERATIONST¼TIGKEIT
IN
DER
DEUTSCHEN
)NVESTITIONS GÔTERINDUSTRIE
NACH
+OOPERATIONSFELDERN
!NGABEN
IN
0ROZENT



4HORSTEN
%GGERS
UND
%VA
+IRNER

#OCWUIGRT¼IVGUVGPKUVFGT6TGPFDGK'PVYKEMNWPIUMQQRGTCVKQPGPJKGT CTDGKVGP KPUIGUCOV 2TQ\GPV FGT MNGKPGP 2TQ\GPV OKV -WPFGP 2TQ\GPV OKV <WNKGHGTGTP 2TQ\GPV FGT OKVVNGTGP 2TQ\GPV OKV -WPFGP2TQ\GPVOKV<WNKGHGTGTPWPF2TQ\GPVFGTITQ²GP7PVGT PGJOGP 2TQ\GPVOKV-WPFGP2TQ\GPVOKV<WNKGHGTGTPOKVKJTGP -WPFGP QFGT <WNKGHGTGTP \WUCOOGP $GK 8GTVTKGDU #PIGDQVU WPF 5GTXKEGMQQRGTCVKQPGP\GKIGPUKEJFCIGIGP MGKPGUQNEJGP)TѲGPGHHGM VG &KGUG YGTFGP XQT CNNGO FWTEJ FKG ×DGTTGIKQPCNG <WUCOOGPCTDGKV JGTXQTIGTWHGP H×T TGIKQPCNG -QQRGTCVKQPGP MCPP MGKP UQNEJGT 'HHGMV PCEJIGYKGUGP YGTFGP 'U KUV CP\WPGJOGP FCUU MNGKPG 7PVGTPGJOGP OKV FGT 2CTVPGTUWEJG XQT FGT GKIGPGP *CWUV×T DGIKPPGP #NU \YGKVGT FGWVNKEJGT 'HHGMV \GKIV UKEJ FCUU QUVFGWVUEJG 7PVGTPGJOGP CWH TGIKQ PCNGT'DGPGUV¼TMGTMQQRGTKGTGPCNUKJTG2GPFCPVUKO9GUVGP&KGUIKNV H×TCNNG-QQRGTCVKQPUHGNFGT OKV #WUPCJOG FGT 'PVYKEMNWPIUMQQRGTCVK QPOKV-WPFGPQFGT<WNKGHGTGTP¯DGTTGIKQPCNG-QQRGTCVKQPGPYGTFGP FCPP YKGFGT KP 1UV WPF 9GUV INGKEJ JQEJ GKPIGICPIGP &KG WPVGT UEJKGFNKEJJQJG -QQRGTCVKQPUCMVKXKV¼V KP 1UV WPF 9GUVFGWVUEJNCPF KUV WPCDJ¼PIKI XQP FGT LGYGKNKIGP 5KGFNWPIUUVTWMVWT -KPMGN.C[  >'HHGMVN¼UUVUKEJFCOKVWTU¼EJNKEJ\WT×EMH×JTGPCWHFKGURG\KHKUEJGP $GFKPIWPIGPQUVFGWVUEJGT+PXGUVKVKQPUI×VGTRTQFW\GPVGP 9GKVGTG 7PVGTUEJKGFG \GKIGP UKEJ DGK FGT $TCPEJG FGT 5GTKGPITѲG UQYKGFGT-QORNGZKV¼VFGTGT\GWIVGP)×VGT&KGUJCVXQTCNNGO#WUYKT MWPIGPCWHFKG6GKNPCJOGCP8GTVTKGDUWPF5GTXKEGMQQRGTCVKQPGP UQ YKGCWHFKG<WUCOOGPCTDGKVDGK'PVYKEMNWPIGPOKV-WPFGPQFGT<WNKG HGTGTP &KG $GTGKEJG 2TQFWMVKQP WPF $GUEJCHHWPI UKPF JKGTXQP PKEJV DGVTQHHGP -QQRGTCVKQPGP YGTFGP XQT\WIUYGKUG FCPP GKPIGICPIGP YGPPMNGKPG5GTKGPD\Y MQORNGZG'T\GWIPKUUG WPF #PNCIGP IGHGTVKIV YGTFGP &KGU EJCTCMVGTKUKGTV YGPKIGT FKG *GTUVGNNGT XQP /GVCNNGT\GWI PKUUGPUQPFGTPXKGNOGJTFGP/CUEJKPGPDCWUQYKGFKGTGUVNKEJGP9KTV UEJCHVU\YGKIGFGT+PXGUVKVKQPUI×VGTKPFWUVTKG5Q PGJOGP FCPP CWEJ KO 8GTVTKGD 2TQ\GPV FGT /CUEJKPGPDCWWPVGTPGJOGP UQYKG 2TQ\GPV FGT7PVGTPGJOGPCWUFGPTGUVNKEJGP9KTVUEJCHVU\YGKIGPCP-QQRGTCVK QPGPVGKNJKPIGIGPPWT2TQ\GPVFGT*GTUVGNNGTXQP/GVCNNGT\GWIPKU UGP 0QEJ FGWVNKEJGT KUV FKG $TCPEJGPCDJ¼PIKIMGKV KO 5GTXKEG *KGT PGJOGP2TQ\GPVFGT/CUEJKPGPDCWWPVGTPGJOGPWPF2TQ\GPVFGT 7PVGTPGJOGP CWU FGP TGUVNKEJGP 9KTVUEJCHVU\YGKIGP JKPIGIGP PWT

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



2TQ\GPV FGT *GTUVGNNGT XQP /GVCNNGT\GWIPKUUGP CP -QQRGTCVKQPGP VGKN #WHHCNNGPF FGWVNKEJ KUV FGT <WUCOOGPJCPI \YKUEJGP 5GTKGPITѲG D\Y 2TQFWMVMQORNGZKV¼V WPF #PIGDQVUMQQRGTCVKQPGP *KGT MQQRGTKG TGP XGTOGJTV $GVTKGDG FKG FKG GTHQTFGTNKEJG )TѲG WPF -QORGVGP\ GTTGKEJGP YQNNGPWO-QORNGVVCPIGDQVGCDIGDGP\W MÑPPGP 9¼JTGPF UKEJ 'KP\GNHGTVKIGT \W 2TQ\GPV CP UQNEJGP #PIGDQVUMQQRGTCVKQPGP DGVGKNKIGPUKPFFKGU2TQ\GPVDGK-NGKPWPF/KVVGNUGTKGPHGTVKIGTPWPF PWTPQEJ2TQ\GPVFGT$GVTKGDGOKV)TQ²UGTKGPHGTVKIWPI&GWVNKEJKUV JKGTCWEJFGT<WUCOOGPJCPIOKVFGT2TQFWMVMQORNGZKV¼V$GVTKGDGFKG MQORNGZG'T\GWIPKUUGWPF#PNCIGPRTQFW\KGTGPIGJGPOKV2TQ\GPV FGWVNKEJ J¼WHKIGT -QQRGTCVKQPGP GKP CNU $GVTKGDG OKV GKPVGKNKIGP WPF GKPHCEJGP 'T\GWIPKUUGP 2TQ\GPV $GK 5GTXKEGMQQRGTCVKQPGP \GKIV UKEJ GKP ¼JPNKEJ UVCTMGT <WUCOOGPJCPI \YKUEJGP 2TQFWMVMQORNGZKV¼V WPF-QQRGTCVKQPUCMVKXKV¼V )GJVOCPFGT(TCIGPCEJQD$GVTKGDGGJGTKP-TKUGPUKVWCVKQPGPMQQRG TKGTGP QFGT QD FKG <WUCOOGPCTDGKVUDG\KGJWPIGP GJGT H×T GTHQNITGKEJG (KTOGPEJCTCMVGTKUVKUEJUKPFUQ\GKIVUKEJGTUVPCEJFGTFKHHGTGP\KGTVGP $GVTCEJVWPI \YKUEJGP TGIKQPCNGP WPF ×DGTTGIKQPCNGP -QQRGTCVKQPUDG \KGJWPIGP GKP FGWVNKEJGT <WUCOOGPJCPI $GVTKGDG OKV GKPGT 7OUCV\ TGPFKVG XQT 5VGWGTP XQP YGPKIGT CNU \YGK 2TQ\GPV IGJGP UKIPKHKMCPV J¼WHKIGT TGIKQPCNG -QQRGTCVKQPGP GKP CNU $GVTKGDG OKV GKPGT 4GPFKVG \YKUEJGP \YGK DKU UGEJU 2TQ\GPV QFGT OGJT 8KGNG (KTOGP UEJGKPGP FGOPCEJOKVFGT5WEJGPCEJTGIKQPCNGP-QQRGTCVKQPURCTVPGTPGTUVFCPP \W DGIKPPGP YGPP GU KJPGP YKTVUEJCHVNKEJ UEJNGEJV IGJV -KPMGN.C[ +PVGTGUUCPVGTYGKUGHKPFGVUKEJDGK×DGTTGIKQPCNGP-QQRGTCVKQPGP MGKP<WUCOOGPJCPI\YKUEJGPFGT'TVTCIUNCIG WPFFGT*¼WHKIMGKV XQP -QQRGTCVKQPGP



0ERFORMANCEINDIKATOREN
UND
WIRTSCHAFTLICHER %RFOLG
VON
+OOPERATIONEN

-ÑPPGP PWP 7PVGTPGJOGPUXGTD×PFG FKG KP UKG IGUGV\VGP *QHHPWPIGP GTH×NNGPWPFVCVU¼EJNKEJ\WGKPGT8GTDGUUGTWPIFGTDGVTKGDNKEJGP2GTHQT OCPEGDGKVTCIGP!(×JTVFKG6GKNPCJOGCP-QQRGTCVKQPGP\WGKPGOGO RKTKUEJDGNGIDCTGPYKTVUEJCHVNKEJGP'THQNI!7OFKGUG(TCIGP\WDGCPV

4HORSTEN
%GGERS
UND
%VA
+IRNER



YQTVGP YWTFGP FKG MQQRGTKGTGPFGP $GVTKGDG ×DGT IGGKIPGVG QRGTCVKXG KO )GIGPUCV\ \WT 7OUCV\TGPFKVG FWTEJ -QQRGTCVKQPGP FKTGMV DGGKP HNWUUDCTG .GKUVWPIUKPFKMCVQTGP OKV $GVTKGDGP XGTINKEJGP FKG MGKPG -QQRGTCVKQPGPWPVGTJCNVGP XIN#DD

-CRC\KV¼VU CWUNCUVWPI

 MGKPG6GKNPCJOGCP-QQRGTCVKQPGP 

#PICDGPKP2TQ\GPV



6GKNPCJOGCP-QQRGTCVKQPGP

 

 

#PVGKNFGT )GOGKPMQUVGPCP FGP5GNDUVMQUVGP

7OUCV\YCEJUVWO \W

 7OUCV\CPVGKN CP2TQFWMV KPPQXCVKQPGP

7OUCV\CPVGKN RTQFWMVDGINGKVGPFGT &KGPUVNGKUVWPIGP

   'PVYKEMNWPI

8GTVTKGD

5GTXKEG

$GUEJCHHWPI

2TQFWMVKQP

)GIGPUVCPFFGT-QQRGTCVKQP 'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQP (TCWPJQHGT+5+

!BB

!USWIRKUNGEN
SPEZIFISCHER
0ERFORMANCEKRITERIEN
IN
!BH¼NGIGKEIT VON
DER
4EILNAHME
AN
+OOPERATIONEN

+P'PVYKEMNWPIUMQQRGTCVKQPGPMÑPPGPFKG#WHYGPFWPIGPH×T'PVYKEM NWPIUV¼VKIMGKVGP IGD×PFGNV WPF FCOKV 4GUUQWTEGP KO (W'$GTGKEJ GKP IGURCTVYGTFGP&WTEJFKGGPIG<WUCOOGPCTDGKV OKV-WPFGP WPF <W NKGHGTGTP UVGKIV FKG 'PVYKEMNWPI OCTMVIGTGEJVGT .GKUVWPIGP WPF FCOKV FGT 7OUCV\CPVGKN OKV 2TQFWMVKPPQXCVKQPGP 6CVU¼EJNKEJ \GKIV UKEJ JKGT GKPUKIPKHKMCPVGT7PVGTUEJKGF$GVTKGDGFKGKO$GTGKEJ'PVYKEMNWPIOKV KJTGP -WPFGP QFGT <WNKGHGTGTP \WUCOOGPCTDGKVGP JCDGP OKV 2TQ \GPVGKPGPHCUVFQRRGNVUQJQJGP7OUCV\CPVGKNCP2TQFWMVKPPQXCVKQPGP YKG FKG $GVTKGDG FKG FKGU PKEJV VWP 2TQ\GPV 8GTVTKGDUMQQRGTCVKQ PGP \KGNGP FCTCWH CD 4GUUQWTEGP KO 8GTMCWHU WPF /CTMGVKPIDGTGKEJ \W D×PFGNP WPF UQ 7OU¼V\G KP /CTMVUGIOGPVGP \W IGPGTKGTGP FGTGP CNNGKPKIG $GCTDGKVWPI H×T FKG GKP\GNPGP $GVTKGDG \W CWHYGPFKI Y¼TG > 'THQNI XQP 8GTVTKGDUMQQRGTCVKQPGP OWUU UKEJ FCOKV CO 7OUCV\ OGUUGP NCUUGP 'KP UQNEJGT <WUCOOGPJCPI MQPPVG LGFQEJ PKEJV PCEJ

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



IGYKGUGPYGTFGP-QQRGTKGTGPFG$GVTKGDGYGKUGPKO&WTEJUEJPKVVFGT NGV\VGP DGKFGP ,CJTG GKP L¼JTNKEJGU 7OUCV\YCEJUVWO XQP 2TQ\GPV CWU $GVTKGDG FKG KJTG /¼TMVG QJPG -QQRGTCVKQP CWUUEJNKG²NKEJ OKV GKIGPGP 8GTVTKGDUMCRC\KV¼VGP DGCTDGKVGP YGKUGP JKGT GKPGP 9GTV XQP 2TQ\GPVCWU5GTXKEGMQQRGTCVKQPGPGTNCWDGPFGPMQQRGTKGTGPFGP(KT OGP /¼TMVG 2TQFWMV WPF -WPFGPITWRRGP OKV 5GTXKEGNGKUVWPIGP \W DGFKGPGPFKGUKGCWH)TWPFWPVGTMTKVKUEJGT-CRC\KV¼VGPCNNGKPGPKEJVGT DTKPIGPMÑPPVGP'UGTIGDGPUKEJPGWG#DUCV\RQVGP\KCNGOKVFGT&KGPUV NGKUVWPI 5GTXKEG &COKV UQNNVG CWEJ FGT #PVGKN FGU 7OUCV\GU OKV RTQ FWMVDGINGKVGPFGP &KGPUVNGKUVWPIGP CO )GUCOVWOUCV\ JÑJGT UGKP CNU QJPG -QQRGTCVKQP 6CVU¼EJNKEJ \GKIV UKEJ FCUU KO 5GTXKEGDGTGKEJ MQ QRGTKGTGPFG $GVTKGDG OKV 2TQ\GPV GKPGP UKIPKHKMCPV JÑJGTGP #PVGKN KJTGU 7OUCV\GU OKV RTQFWMVDGINGKVGPFGP &KGPUVNGKUVWPIGP GTYKTVUEJCH VGP CNU $GVTKGDG FKG PKEJV MQQRGTKGTGP 2TQ\GPV 2TQFWMVKQPUMQQRG TCVKQPGPUKPFGKP/KVVGNWO(GTVKIWPIUMCRC\KV¼VGPXQP(KTOGPHNGZKDNGT CWUNCUVGP \W MÑPPGP > IGGKIPGVG 'THQNIUKPFKMCVQT KUV FCOKV FKG DG VTKGDNKEJG-CRC\KV¼VUCWUNCUVWPI'U\GKIVUKEJFCUU$GVTKGDGFKG-QQRG TCVKQPGP \WO HNGZKDNGP #WUINGKEJ WPVGTUEJKGFNKEJ DGCPURTWEJVGT (GTVK IWPIUMCRC\KV¼VGP GKPIGICPIGP UKPF KO /KVVGN GKPG -CRC\KV¼VUCWUNCU VWPI XQP 2TQ\GPV JCDGP > 9GTV NKGIV FCOKV GVYCU YGPP CWEJ PKEJV UKIPKHKMCPV JÑJGT CNU DGK PKEJV MQQRGTKGTGPFGP 7PVGTPGJOGP OKV 2TQ\GPV #WUNCUVWPI KJTGT 2TQFWMVKQPUMCRC\KV¼VGP $GUEJCHHWPIUMQ QRGTCVKQPGP UQNNGP UEJNKG²NKEJ FWTEJ $×PFGNWPI FGT 'KPMCWHUXQNWOKPC 2TGKUXQTVGKNG GT\KGNGP &WTEJ GKPG \GPVTCNG #DYKEMNWPI MÑPPGP 4GU UQWTEGPKO$GUEJCHHWPIUDGTGKEJGKPIGURCTV YGTFGP 5VTKVVKI KUV QD FC DGKFWTEJFKG\GPVTCNG#DYKEMNWPI4GUUQWTEGPKO$GUEJCHHWPIUDGTGKEJ GKPIGURCTV YGTFGP QFGT GKP GTJÑJVGT -QQRGTCVKQPUCWHYCPF CPH¼NNV 'KP IGGKIPGVGT +PFKMCVQT WO FGP 'THQNI FKGUGT -QQRGTCVKQPUHQTO \W OGU UGP KUV FCJGT FGT #PVGKN FGT )GOGKPMQUVGP CP FGP 5GNDUVMQUVGP FGU LGYGKNKIGP$GVTKGDU'U\GKIVUKEJFCUU$GVTKGDGFKGKO'KPMCWHMQQRG TKGTGP KO /KVVGN GKPGP )GOGKPMQUVGPCPVGKN CP FGP 5GNDUVMQUVGP XQP 2TQ\GPV CWUYGKUGP > 9GTV NKGIV FCOKV GVYCU YGPP CWEJ PKEJV UKIPKHKMCPVPKGFTKIGTCNUDGKPKEJVMQQRGTKGTGPFGP7PVGTPGJOGP

4HORSTEN
%GGERS
UND
%VA
+IRNER



 MGKPG6GKNPCJOGCP-QQRGTCVKQPGP

6GKNPCJOGCP-QQRGTCVKQPGP

9GTVUEJÑRHWPI=6&/?

      'PVYKEMNWPI

8GTVTKGD

5GTXKEG

$GUEJCHHWPI

2TQFWMVKQP

)GIGPUVCPFFGT-QQRGTCVKQP 'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQP (TCWPJQHGT+5+

!BB

7ERTSCHÎPFUNG
IN
!BH¼NGIGKEIT
VON
DER
4EILNAHME
AN +OOPERATIONEN

#NUINQDCNGU/C²H×TFGP'THQNIMQQRGTKGTGPFGT$GVTKGDGYWTFG\WFGO ×DGT CNNG -QQRGTCVKQPUHGNFGT FKG *ÑJG FGU 2TQFWMVKXKV¼VUPKXGCWU IG OGUUGPKP9GTVUEJÑRHWPIRTQ/KVCTDGKVGT KO 8GTINGKEJ \YKUEJGP MQ QRGTKGTGPFGP WPF PKEJV MQQRGTKGTGPFGP 7PVGTPGJOGP DGVTCEJVGV XIN #DD  *KGT \GKIVGP UKEJ 7PVGTUEJKGFG PWT DGK -QQRGTCVKQPGP KP FGT 'PVYKEMNWPI OKV -WPFGP QFGT <WNKGHGTGTP WPF KP FGT 2TQFWMVKQP /KV 6&/ GTTGKEJGP $GVTKGDG FKG KO (GNF 'PVYKEMNWPI MQQRGTKGTGP GKPG JÑJGTG 2TQFWMVKXKV¼V CNU $GVTKGDG FKG FKGU PKEJV VWP  6&/ #PFGTU JKPIGIGP KO $GTGKEJ FGT 2TQFWMVKQP *KGT UKPF GU FKG PKEJV MQQRGTKGTGPFGP $GVTKGDG FKG OKV 6&/ ×DGT GKPG JÑJGTG 2TQ FWMVKXKV¼V XGTH×IGP CNU FKG MQQRGTKGTGPFGP $GVTKGDG FKG NGFKINKEJ CWH GKPG 9GTVUEJÑRHWPI XQP 6&/ RTQ /KVCTDGKVGT MQOOGP +P FGP (GNFGTP8GTVTKGD5GTXKEGWPF$GUEJCHHWPIUKPFJKPIGIGPMCWO7PVGT UEJKGFG\WMQPUVCVKGTGP*KGTUEJGKPGPUKEJ\YGK6GPFGP\GP\W×DGTNC IGTPFKG9GTVUEJÑRHWPIRTQ/KVCTDGKVGTUVGKIV\WOGKPGPCDJ¼PIKIXQP FGT)TѲGFGT$GVTKGDG\WOCPFGTGPGTTGKEJGPFKGQUVFGWVUEJGP$GVTKG DG KO &WTEJUEJPKVV PWT GVYC \YGK &TKVVGN FGU 2TQFWMVKXKV¼VUPKXGCWU YGUVFGWVUEJGT 8GTINGKEJUDGVTKGDG -KPMGN  9KG IG\GKIV MQQRG

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



TKGTGPUQYQJNITѲGTG$GVTKGDGJ¼WHKIGTCNUMNGKPGYKGCWEJQUVFGWVUEJG 7PVGTPGJOGPJ¼WHKIGTCNU7PVGTPGJOGPKO9GUVGP9¼JTGPFFKG)TÑ ²GPCDJ¼PIKIMGKV\WGKPGTJÑJGTGP2TQFWMVKXKV¼V MQQRGTKGTGPFGT $GVTKG DG H×JTV MQOOV GU FWTEJ FGP 2TQFWMVKXKV¼VUT×EMUVCPF QUVFGWVUEJGT $GVTKGDG\WGKPGO #WUINGKEJFKGUGT ITѲGPDGFKPIVGP 2TQFWMVKXKV¼VUIG YKPPGWPFFCOKV\WGKPGT0KXGNNKGTWPIFGU2TQFWMVKXKV¼VUPKXGCWU +PUIGUCOV\GKIGPFKG #PCN[UGPFCUUGKP FKTGMVGT <WUCOOGPJCPI \YK UEJGP YKTVUEJCHVNKEJGO 'THQNI WPF FGT -QQRGTCVKQPUCMVKXKV¼V PKEJV KO OGTIGIGDGPKUV8KGNOGJTKUVPCEJXGTUEJKGFGPGP-QQRGTCVKQPUHGNFGTP OÑINKEJGTYGKUG CWEJ CPFGTGP 8GTJCNVGPUFKOGPUKQPGP \W WPVGTUEJGK FGPFKGGUDGKFGT#PCN[UGWPF$GYGTVWPIXQP0GV\YGTMGP\WDGT×EM UKEJVKIGP IKNV &C\W IGJÑTGP DGKURKGNUYGKUG FKG 2QUKVKQP KP FGT 9GTV UEJÑRHWPIUMGVVGFGT5VCPFFGTKPVGTPGP4GQTICPKUCVKQPWPFFKG+FGPVKHK MCVKQP PGWGT DGVTKGDNKEJGT +PFKMCVQTGP FKG FKG -QQRGTCVKQPUH¼JKIMGKV WPF0GV\YGTMGKIPWPIXQP7PVGTPGJOGPDGUVKOOGP&KGUMÑPPVGPDGK URKGNUYGKUG FKG -WPFGPPWV\GPQTKGPVKGTWPI FKG -QOOWPKMCVKQPUH¼JKI MGKV FKG 5VCDKNKV¼V WPF <WXGTN¼UUKIMGKV GVE UGKP *ÑDKI-NGKP  7O\WGKPGT$GYGTVWPIXQP7PVGTPGJOGPUXGTD×PFGP\WMQOOGPDG FCTH GU LGFQEJ PKEJV PWT GKP\GNDGVTKGDNKEJGT .GKUVWPIUMGPP\KHHGTP UQP FGTPXQTCNNGOCWEJURG\KHKUEJGT2GTHQTOCPEGKPFKMCVQTGP H×T0GV\YGT MG 'TUVG #PU¼V\G JKGT\W HKPFGP UKEJ DGKURKGNUYGKUG DGK /GTMNG  QFGT*GUU9QJNIGOWVJWPF5EJNGODCEJ  

6IRTUELLE
5NTERNEHMEN

&KG NQUGUVG (QTO XQP -QQRGTCVKQPUPGV\YGTMGP UVGNNGP XKTVWGNNG 7PVGT PGJOGP FCT FGTGP /KVINKGFGT GTIGDPKUQTKGPVKGTV WPF RTQLGMVDCUKGTV \WUCOOGPCTDGKVGPWPFFKGUKEJ PCEJ $GGPFKIWPI FGU #WHVTCIU YKGFGT CWHNÑUGP5QMÑPPGPFKGGKP\GNPGP7PVGTPGJOGPKJTGURG\KHKUEJG-QO RGVGP\KPWPVGTUEJKGFNKEJG0GV\YGTMGGKPDTKPIGPWPFLGPCEJ$GFCTHKP XGTUEJKGFGPGP-QQRGTCVKQPUDG\KGJWPIGPCIKGTGP+PFGTYKUUGPUEJCHVNK EJGP .KVGTCVWT UKPF WPVGTUEJKGFNKEJG *GTCPIGJGPUYGKUGP CP XKTVWGNNG 7PVGTPGJOGP\WDGQDCEJVGP'KPGI¼PIKIG$GVTCEJVWPIUYGKUGDG\GKEJ PGV XKTVWGNNG 7PVGTPGJOGP CNU GKP J¼WHKI MQQRGTCVKXGU HNGZKDNGU 0GV\ YGTM DGUVGJGPF CWU TGEJVNKEJ UGNDUVUV¼PFKIGP 7PVGTPGJOGP 9GUGPVNK



4HORSTEN
%GGERS
UND
%VA
+IRNER

EJGU/GTMOCNKUVFGT'KPUCV\XQP+PHQTOCVKQPUWPF-QOOWPKMCVKQPU VGEJPKM œ'KP 8KTVWGNNGU 7PVGTPGJOGP =? KUV GKPG -QQRGTCVKQPUHQTO TGEJVNKEJWPCDJ¼PIKIGT7PVGTPGJOGP+PUVKVWVKQPGPWPFQFGT'KP\GNRGT UQPGP FKG GKPG .GKUVWPI CWH FGT $CUKU GKPGU IGOGKPUCOGP )GUEJ¼HVU XGTUV¼PFPKUUGUGTDTKPIGP&KGMQQRGTKGTGPFGP'KPJGKVGPDGVGKNKIGP UKEJ CPFGTJQTK\QPVCNGPWPFQFGTXGTVKMCNGP<WUCOOGPCTDGKVXQTTCPIKIOKV KJTGP-GTPMQORGVGP\GPWPFYKTMGPDGKFGT.GKUVWPIUGTUVGNNWPIIGIGP ×DGT &TKVVGP CNU GKP GKPJGKVNKEJGU 7PVGTPGJOGP &CDGK YKTF CWH FKG +PUVKVWVKQPCNKUKGTWPI \GPVTCNGT (WPMVKQPGP YGKVIGJGPF XGT\KEJVGV WPF FGT PQVYGPFKIG -QQTFKPCVKQPU WPF #DUVKOOWPIUDGFCTH FWTEJ IGGKI PGVG +PHQTOCVKQPU WPF -QOOWPKMCVKQPUU[UVGOG TGCNKUKGTV &CU 8KTVW GNNG7PVGTPGJOGPDGUVGJVUQNCPIGDKUUGKP)GUEJ¼HVU\YGEMGTH×NNVQFGT JKPH¼NNKIIGYQTFGPKUVő #TPQNF*¼TVNKPI > &KHHWUKQPUITCF XQP 6GEJPKMGP \WT ×DGTDGVTKGDNKEJGP 8GTPGV\WPI KUV ¼JPNKEJ FGO -QQRGTCVKQPUXGTJCNVGP KP FGT FGWVUEJGP +PXGUVKVKQPU I×VGTKPFWUVTKG DGTGKVU FGWVNKEJ HQTVIGUEJTKVVGP WPF XGTH×IV FCT×DGT JKP CWU×DGTGKPGJQJG&[PCOKM XIN#DD>JQJG8GTDTGKVWPIUITCF \GKIVFCOKVFCUUFKGVGEJPKUEJGP8QTCWUUGV\WPIGP H×T XKTVWGNNG 7PVGT PGJOGPDGTGKVUXQTJCPFGPUKPF (CUVCNNG7PVGTPGJOGP PWV\GPDGTGKVUFCU+PVGTPGV\WT-QOOWPKMCVKQP WPF+PHQTOCVKQP+OGKP\GNPGPMQOOWPK\KGTGP2TQ\GPVFGT$GVTKGDG ×DGT '/CKN WPF 2TQ\GPV RNCPGP FKGU KO .CWHG FGT P¼EJUVGP \YGK ,CJTG \W VWP •JPNKEJ FQOKPCPV KUV CWEJ FKG 2T¼UGPVCVKQP FGU GKIGPGP 7PVGTPGJOGPUKO+PVGTPGV2TQ\GPVXGTH×IGPDGTGKVU×DGTGKPGGKIGPG 9GDRT¼UGPVCVKQP WPF YGKVGTG 2TQ\GPV RNCPGP FKGU \W VWP -GKPG DGVTKGDNKEJGP #PYGPFWPIUOÑINKEJMGKVGP UGJGP NGFKINKEJ 2TQ\GPV FGT 7PVGTPGJOGP H×T DGKFG 6GEJPKMGP 'KPG ¼JPNKEJ JQJG &KHHWUKQP N¼UUV UKEJCWEJH×TFGP2TQFWMVFCVGPCWUVCWUEJHGUVJCNVGP*KGTNKGIVFKG0WV \GTSWQVG DGK 2TQ\GPV YGKVGTG 2TQ\GPV FGT $GVTKGDG RNCPGP FGP #WUVCWUEJ XQP 2TQFWMVFCVGP #XCPEKGTVGTG 6GEJPKMGP FGT +PVGTPGVPWV \WPI YKG '%QOOGTEG D\Y '2TQEWTGOGPV DGHKPFGP UKEJ FGT\GKV GTUV CO#PHCPI*KGTFGWVGPFKGGPQTOGP2NCPWPIU\CJNGPLGFQEJCWHGKPGP TCUEJGP#WUDCWFKGUGT6GEJPKMGPJKP5QPWV\GPFGT\GKV2TQ\GPVFGT 7PVGTPGJOGPFCU+PVGTPGV\WO 'KPMCWH WPF YGKVGTG2TQ\GPVRNCPGP FKG 0WV\WPI KO .CWHG FGT P¼EJUVGP \YGK ,CJTG > 8GTMCWH ×DGT FCU

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



+PVGTPGVYKTFXQP2TQ\GPVFGT7PVGTPGJOGPIGPWV\VWPFXQP YGKVG TGP2TQ\GPVIGRNCPV 0WV\GT

'KPUCV\IGRNCPV

VGEJPYKTVUEJ .ÑUWPIGPHGJNGP

CPFGTG)T×PFG MGKPG#PICDGP

MGKPGDGVTKGDNKEJGP #PYGPFWPIUOÑINKEJMGKVGP

8GTMCWH×DGTFCU+PVGTPGV #WUVCWUEJXQP 2TQFWMVKQPUUVGWGTWPIUFCVGP )TQWRYCTG 'KPMCWH×DGT+PVGTPGV +PCPURTWEJPCJOGXQP 6GNGUGTXKEGNGKUVWPIGP 2TQFWMVFCVGPCWUVCWUEJ *QOGRCIGKO+PVGTPGV -QOOWPKMCVKQPXKCGOCKN 











'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQP (TCWPJQHGT+5+

!BB

4ECHNIKNUTZUNG
ZUR
ÔBERBETRIEBLICHEN
6ERNETZUNG
IN
DER DEUTSCHEN
)NVESTITIONSGÔTERINDUSTRIE

0CEJGKPGT5VWFKGFGT&)$CPM NCUUGPUKEJFGT\GKV2TQ\GPVFGT KO /KVVGNUVCPF GKPIGICPIGPGP -QQRGTCVKQPGP CNU XKTVWGNNG 7PVGTPGJ OGP DG\GKEJPGP &KGUGT #PVGKN UVGKIGTV UKEJ PCEJ FGP DKUJGTKIGP 2NC PWPIGPFGT7PVGTPGJOGPCWH2TQ\GPVWPFMCPP\WM×PHVKIPQEJUV¼T MGT\WPGJOGP+OOGTJKP\YGK&TKVVGNFGT$GHTCIVGPUKPFFGT/GKPWPI FCUUUKEJFCU4GCNKUKGTGPXQP-QQRGTCVKQPGPFWTEJFCU+PVGTPGVXGTGKP HCEJV JCV WPF TWPF LGFGT \YGKVG FKGUGT $GHTCIVGP YKNN UKEJ CWU FKGUGO )TWPF M×PHVKI KPVGPUKXGT OKV XKTVWGNNGP 7PVGTPGJOGP CWUGKPCPFGTUGV \GP

4HORSTEN
%GGERS
UND
%VA
+IRNER



WPXGT\KEJVDCTQFGT GJGTRQUKVKX

\YKGUR¼NVKIQFGT (GJNKPXGUVKVKQP

MGKPG'KPUEJ¼V\WPI OÑINKEJ

+PXGUVKVKQPUI×VGTKPFWUVTKG KPUIGUCOV

*GTUVGNNGTXQP /GVCNNGT\GWIPKUUGP /CUEJKPGPDCW TGUVNKEJG 9KTVUEJCHVU\YGKIG

DKU$GUEJ¼HVKIVG DKU $GUEJ¼HVKIVG WPFOGJT $GUEJ¼HVKIVG 











'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWM VKQP (TCWPJQHGT+5+P

!BB

%INSCH¼TZUNG
DES
+ONZEPTS
DES
VIRTUELLEN
5NTERNEHMENS
IN
DER DEUTSCHEN
)NVESTITIONSGÔTERINDUSTRIE

5EJQP JGWVG UEJ¼V\GP 2TQ\GPV FGT 7PVGTPGJOGP FGT FGWVUEJGP +P XGUVKVKQPUI×VGTKPFWUVTKGFCU-QP\GRVFGUXKTVWGNNGP7PVGTPGJOGPURQUK VKX GKP QFGT JCNVGP GU DGTGKVU H×T WPXGT\KEJVDCT &CIGIGP UVGJGP 2TQ\GPVFGO-QP\GRV\YKGUR¼NVKIIGIGP×DGTWPF2TQ\GPVJCNVGPGU H×TGKPG(GJNKPXGUVKVKQP-GKPG'KPUEJ¼V\WPIVTCWGPUKEJ2TQ\GPVFGT 7PVGTPGJOGP \W 'U H¼NNV CWH FCUU GU JKGT KPUDGUQPFGTG FKG ITQ²GP 7PVGTPGJOGPOKVWPF OGJT$GUEJ¼HVKIVGP UKPFFKGXKTVWGNNGP7P VGTPGJOGP IGIGP×DGT RQUKVKX GKPIGUVGNNV UKPF QFGT H×T WPXGT\KEJVDCT GKPUEJ¼V\GP XIN#DD

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT





.EUE
&ORMEN
DER
5NTERNEHMENS
UND !RBEITSORGANISATION
IN
DER
:UKUNFT

0CEJ FGT 2TQIPQUG FGT  GTUEJKGPGPGP \YGKVGP ITQ²GP FGWVUEJGP &GNRJKUVWFKG %WJNU$NKPF)TWRRGVCNYGNEJGFKG'ZRGTVGPOGK PWPI \WT INQDCNGP 'PVYKEMNWPI XQP 9KUUGPUEJCHV WPF 6GEJPKM KPPGT JCND FGT P¼EJUVGP  ,CJTG GPVJ¼NV YGTFGP KP FGP P¼EJUVGP ,CJTGP KO $GTGKEJ/CPCIGOGPVWPF2TQFWMVKQPWPVGTCPFGTGOFTGKIGUGNNUEJCHVU YKUUGPUEJCHVNKEJG6JGOGPHGNFGTFTKPINKEJYGTFGP&KGUUKPFKO'KP\GN PGPPGWG(QTOGPFGT7PVGTPGJOGPUQTICPKUCVKQPPGWG(QTOGPFGT#T DGKVUQTICPKUCVKQPUQYKGFKG8GT¼PFGTWPIFGT#TDGKVUIGUVCNVWPI+PFKG UGPFTGK(GNFGTP YGTFGPFGWVNKEJG8GT¼PFGTWPIGPDGTGKVUXQTGT YCTVGV XIN#DD(×TFKG#PCN[UGFKGUGTFTGK6JGOGPHGNFGTYGTFGP KO 9GKVGTGP \GJP 6TGPFU GZGORNCTKUEJ XQTIGUVGNNV FKG KP FGT &GNRJK UVWFKGCDIGHTCIVYWTFGP  -GTPMQORGVGP\ -QQRGTCVKQPUH¼JKIMGKV

8GTVGKNVG (W'8QTJCDGP

&QOKPCP\XQP 7PVGTPGJOGPUPGV\YGTMGP

'PVYKEMGNVG -QOOWPKMCVKQPUUVTCVGIKGP

<WPCJOGDGHTKUVGVGT #TDGKVUXGTVT¼IG

#DPCJOGHGUVGT #TDGKVURNCV\QTVG 'PVYKEMNWPIICP\ JGKVNKEJGT8GTCPV YQTVWPIUDGTGKEJG 0GWG(QTOGPFGT7PVGTPGJOGPUQTICPKUCVKQP

#DPCJOGFGT +FGPVKHKMCVKQPOKVFGO 7PVGTPGJOGP

0GWG(QTOGPFGT#TDGKVUQTICPKUCVKQP -TGCVKXRCWUGP

8GT¼PFGTWPIFGT#TDGKVUIGUVCNVWPI

(TGKYKNNKIGUQ\KCNG2TQLGMVG

 (TCWPJQHGT+5+

!BB

:EITACHSE
DER
WICHTIGSTEN
)NNOVATIONSGEBIETE
DER
5NTERNEHMENS UND
!RBEITSORGANISATION



4HORSTEN
%GGERS
UND
%VA
+IRNER

&GOPCEJ YGTFGP XGTUV¼TMVG -QQRGTCVKQPUCMVKXKV¼VGP \YKUEJGP 7PVGT PGJOGP CDGT CWEJ \YKUEJGP +PFWUVTKG (QTUEJWPIUGKPTKEJVWPIGP WPF CPFGTGP+PUVKVWVKQPGPUVCTMCP$GFGWVWPIIGYKPPGP>5VGNNGPYGTVFGT /KVCTDGKVGT YKTF PCEJ /GKPWPI FGT 'ZRGTVGP YGKVGT CPUVGKIGP ICP\ JGKVNKEJG8GTCPVYQTVWPIUDGTGKEJGWPF5GNDUVUV¼PFKIMGKVDGKFGT#WUH×J TWPIFGT6¼VKIMGKVGPYGTFGPKOOGTYKEJVKIGT&CFWTEJUQNNFKG+FGPVK HKMCVKQP FGT $GUEJ¼HVKIVGP OKV UKEJ RGTOCPGPV ¼PFGTPFGP 7PVGTPGJ OGPU\KGNGPIGHÑTFGTVYGTFGP&KG/QVKXCVKQPXQP/KVCTDGKVGTPKPGKPGT UKEJYCPFGNPFGP#TDGKVUWOYGNV YKTF\WPGJOGPF\WT*GTCWUHQTFGTWPI FGU6QR/CPCIGOGPVU&KGYGKVGTG'PVYKEMNWPIFGT+PHQTOCVKQPUWPF -QOOWPKMCVKQPUVGEJPKM YKTF 6GNGCTDGKV YGKVGT GTNGKEJVGTP WPF FG\GP VTCNG<WUCOOGPCTDGKV\YKUEJGP7PVGTPGJOGPWPF+PUVKVWVKQPGPHÑTFGTP &KG7PVGTPGJOGPUHQTOFGT<WMWPHVMÑPPVGUKEJFCJGTXQOKPVGITKGTVGP 7PVGTPGJOGPOKVHGUVGP/KVCTDGKVGTPJKP\WGKPGTXQO5VCPFQTVWPCD J¼PIKIGP RTQLGMVDG\QIGPGP <WUCOOGPCTDGKV YCPFGNP &WTEJ CDPGJ OGPFG-QPVKPWKV¼VWPF5VCDKNKV¼VYGTFGP9GKVGTDKNFWPIWPF-QOOWPK MCVKQP GUUGP\KGNN H×T GKPG GTHQNITGKEJG -QQTFKPCVKQP FGT .GKUVWPIURTQ \GUUG 9KUUGPUOCPCIGOGPVU[UVGOG +PHQTOCVKQPUFCVGPDCPMGP WPF (QTVDKNFWPI FWTEJ +PVGTPGV MÑPPVGP FGUJCND DCNF \W I¼PIKIGP (QTOGP FGT-QOOWPKMCVKQPWPF3WCNKHKMCVKQPIGJÑTGP $GKFGT(TCIGYGNEJG/C²PCJOGPH×TFKG7OUGV\WPIFGT'TYCTVWPIGP DGUQPFGTUYKEJVKIUKPF\GKIVUKEJKPPGTJCNDFGU6JGOGPHGNFU2TQFWMVK QPWPF/CPCIGOGPVGKPFGWVNKEJCPFGTGU$KNFCNUKPFGPCPFGTGP6JG OGPDGTGKEJGP XIN#DD>/C²PCJOGPUEJYGTRWPMVNKGIVGKPFGW VKI DGK FGT #WUDKNFWPI #WEJ FGT #WUVCWUEJ \YKUEJGP 6JGQTKG WPF 2TCZKUYKTFCNU×DGTFWTEJUEJPKVVNKEJYKEJVKIG/C²PCJOGIGYGTVGV4G IWNCVKQPU¼PFGTWPIGPYGTFGPXQTCNNGODGK6JGUGP\WT4GUUQWTEGPUEJQ PWPIWPF\WT#TDGKVUUKEJGTJGKVCNUYKEJVKICPIGUGJGPWPFH×JTGPKPUIG UCOV\WGKPGTFWTEJUEJPKVVNKEJJ¼WHKIGP'TY¼JPWPIFKGUGT/C²PCJOG &GWVNKEJYGPKIGTYKEJVKIUKPFPCEJ/GKPWPIFGT'ZRGTVGP/C²PCJOGP FGT (QTUEJWPIUHÑTFGTWPI QFGT \WT 8GTDGUUGTWPI FGT (W'+PHTCUVTWMVWT

&TGJGT%WJNU  (×T FKG \GJP CWUIGY¼JNVGP 6TGPFU NCUUGP UKEJ 7PVGTUEJKGFGKPUQHGTPHGUVJCNVGPFCUUKO6JGOGPHGNFPGWG(QTOGPFGT 7PVGTPGJOGPUQTICPKUCVKQP FKG /C²PCJOG KPVGTPCVKQPCNG -QQRGTCVKQP WPF KP FGP 6JGOGPHGNFGTP PGWG (QTOGP FGT #TDGKVUQTICPKUCVKQP WPF

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



8GT¼PFGTWPIFGT#TDGKVUIGUVCNVWPIFKG/C²PCJOGDGUUGTG#WUDKNFWPI CNUDGUQPFGTUYKEJVKICPIGUGJGPYKTF DGUUGTG#WUDKNFWPI

2TQFWMVKQP #NNG

  4GIWNCVKQPU¼PFGTWPI



2GTUQPCNCWUVCWUEJ 9KTVUEJCHV9KUUGPUEJCHV

 

KPVGTPCVKQPCNG -QQRGTCVKQP

(ÑTFGTWPI FWTEJ&TKVVG

(W'+PHTCUVTWMVWT

!BB

-A·NAHMENSCHWERPUNKTE
IM
4HEMENFELD
0RODUKTION
UND -ANAGEMENT

0GDGPMQPMTGVGP<WMWPHVUVJGUGPYWTFGPXQO.GPMWPIUCWUUEJWUUWPF FGO (QTUEJGTVGCO FGU (TCWPJQHGT+5+  CNNIGOGKPG ŏ/GICVTGPFUŏ GPV YKEMGNVFKGPCEJ'TYCTVWPIFGT(QTUEJGTFKGIGUGNNUEJCHVNKEJGPRQNKVK UEJGPYKGCWEJFKGUQ\KCNGPWPF YKTVUEJCHVNKEJGP 4CJOGPDGFKPIWPIGP FGTMQOOGPFGP,CJT\GJPVGPCEJJCNVKIRT¼IGPYGTFGP&KGYKEJVKIUVGP CNNIGOGKPGP 6TGPFU DGVTGHHGP \$ FGP #PUVKGI FGT 9GNVDGXÑNMGTWPI WPF FKG MQPVKPWKGTNKEJG 'TJÑJWPI FGT .GDGPUGTYCTVWPI KP FGP +PFWU VTKGN¼PFGTP 2TQ\GPVUVKOOGPFKGUGT6JGUG\WFKGYGKVGTG<WPCJOG FGT #TDGKVUNQUKIMGKV 2TQ\GPV <WUVKOOWPI WPF FKG 9KGFGTIGYKP PWPI FGT #VVTCMVKXKV¼V FGU +PXGUVKVKQPUUVCPFQTVGU &GWVUEJNCPF PCEJ FGT GTHQNITGKEJGP &WTEJUGV\WPI XQP 4GHQTOGP 2TQ\GPV <WUVKOOWPI /GJTCNUFKG*¼NHVG 2TQ\GPVGTYCTVGP\WFGOFCUUKPFGPMQOOGP FGP\YGK,CJT\GJPVGP(TCWGPOKPFGUVGPUGKP&TKVVGNFGT(×JTWPIURQUK VKQPGPKPFGT9KTVUEJCHVGKPPGJOGPYGTFGP'KPYGKVGTGT6TGPFDG\KGJV UKEJ CWH FGP 8GTNWUV FGT $GFGWVWPI PCVKQPCNUVCCVNKEJGT 'PVUEJGKFWPIU



4HORSTEN
%GGERS
UND
%VA
+IRNER

KPUVCP\GPKO<WIGFGT'WTQR¼KUEJGP+PVGITCVKQP 2TQ\GPVCDGTCWEJ CWH)TWPFXQP \WPGJOGPFGT +PFKXKFWCNKUKGTWPI WPF 2NWTCNKUKGTWPI FGT $GXÑNMGTWPI 2TQ\GPV #WUFGP'KPUEJ¼V\WPIGPYKTFFGWVNKEJFCUUDGTGKVUKPFGPMQOOGPFGP ,CJTGP OKV ITWPFNGIGPFGP 8GT¼PFGTWPIGP KP FGT 7PVGTPGJOGPU WPF #TDGKVUQTICPKUCVKQP \W TGEJPGP KUV &KG JQJG 7OYGNVF[PCOKM WPF KPUDGUQPFGTG FGT TCUCPVG VGEJPQNQIKUEJG (QTVUEJTKVV KO $GTGKEJ FGT 6GNGMQOOWPKMCVKQPDGYKTMGPUEJPGNNG•PFGTWPIGPCPFKGUKEJUQYQJN 7PVGTPGJOGPUUVTWMVWTGP YKG CWEJ FKG $GUEJ¼HVKIVGP KPPGTJCND UGJT MWT\GT


.EUE
&ORMEN
DER
5NTERNEHMENSORGANISATION

&KG#PCN[UGFGT'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQP\GKIV FCUU UKEJ DGTGKVU IGIGPY¼TVKI FGT ×DGTYKGIGPFG 6GKN FGT $GVTKGDG FGT FGWVUEJGP +PXGUVKVKQPUI×VGTKPFWUVTKG \WOKPFGUV KP GKPGO FGT $GTGKEJG 'PVYKEMNWPI 8GTVTKGD 5GTXKEG $GUEJCHHWPI WPF 2TQFWMVKQP OKV -Q QRGTCVKQPUDG\KGJWPIGPGPICIKGTV+PUIGUCOVPGJOGPDGTGKVU2TQ\GPV FGT7PVGTPGJOGPCP-QQRGTCVKQPGPVGKN&CDGK YKTFKO(GNF'PVYKEM NWPIOKV-WPFGPQFGT<WNKGHGTGTPOKV2TQ\GPVCOJ¼WHKIUVGPMQQRG TKGTV&KGUXGTYGKUVH×TFKG+PXGUVKVKQPUI×VGTKPFWUVTKGCWHFKG4KEJVKIMGKV FGTGTUVGPJKGTXQTIGUVGNNVGP6JGUGFGT&GNRJKUVWFKG(×TFKGYKTVUEJCHV NKEJG'PVYKEMNWPIUKPF-QQRGTCVKQPUOQFGNNGYKEJVKIFKGFC\WH×JTGP FCUU UKEJ FKG 7PVGTPGJOGP CWH FCU -GTPIGUEJ¼HV MQP\GPVTKGTGP WPF UQOKVFKG-QPUVTWMVKQPUWPF'PVYKEMNWPIUV¼VKIMGKVGP\WOITQ²GP6GKN CWHFKG<WNKGHGTKPFWUVTKGXGTNCIGTP&COKVYKTFFKG(¼JKIMGKVMQORNGZG 2TQFWMVG Ō CWEJ KP (QTUEJWPI WPF 'PVYKEMNWPI Ō KP -QQRGTCVKQP OKV

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



XKGNGPCPFGTGP7PVGTPGJOGPGHHK\KGPVCDYKEMGNP\WMÑPPGP\WTPGWGP -GTPMQORGVGP\ 6JGUG 

&KG (¼JKIMGKV MQORNGZG 2TQLGMVG KP -QQRGTCVKQP OKV XKGNGP7PVGTPGJOGPGHHK\KGPVCDYKEMGNP\WMÑPPGPYKTF \WT-GTPMQORGVGP\

#NNG DGHTCIVGP 'ZRGTVGP GTYCTVGP FCUU FKGUG 'PVYKEMNWPI DGTGKVU XQT #DNCWHFGU,CJT\GJPVUGKPVTGVGPYKTF'KP8KGTVGNFGT'ZRGTVGPGTYCTVGP FGP'KPVTKVVDGTGKVU&KG-QQRGTCVKQPUH¼JKIMGKVYKTFXQPHCUVCNNGP $GHTCIVGP 2TQ\GPVCNU YKEJVKI H×T FKG YKTVUEJCHVNKEJG 'PVYKEMNWPI WPFXQPMPCRR\YGK&TKVVGNPFGT$GHTCIVGP 2TQ\GPVCNUYKEJVKIH×T #TDGKVWPF $GUEJ¼HVKIWPI FGT <WMWPHV CPIGUGJGP &KG 9KEJVKIMGKV H×T FKG IGUGNNUEJCHVNKEJG 'PVYKEMNWPI YKTF OKV 2TQ\GPV JKPIGIGP GJGT IGTKPIGKPIGUEJ¼V\V#NUYKEJVKIG/C²PCJOGP\WT
2TQ\GPV UQYKG FKG 6GKNPCJOG CP KPVGTPCVKQPCNGP -QQRGTCVKQPGP

2TQ\GPV IGPCPPV 'KPG FGWVNKEJG /GJTJGKV XQP 2TQ\GPV YCTPV LGFQEJINGKEJ\GKVKIXQTUQ\KCNGPWPFIGUGNNUEJCHVNKEJGP(QNIGRTQDNGOGP 6JGUG 

(QTUEJWPIUWPF'PVYKEMNWPIUXQTJCDGPYGTFGPXGTVGKNV CP XKGNGP T¼WONKEJ XQPGKPCPFGT IGVTGPPVGP 5VCPFQTVGP MQORNGOGPV¼T XQTCPIGVTKGDGP +W-VGEJPKUEJG .ÑUWP IGPGTUGV\GPFCDGKFKTGMVG-QOOWPKMCVKQPUDG\KGJWPIGP WPF GTOÑINKEJGP FKG <WUCOOGPH×JTWPI FGT GKP\GNPGP 6GKNNÑUWPIGP

0CJG\W CNNG 'ZRGTVGP 2TQ\GPV GTYCTVGP FKGUG 'PVYKEMNWPI DGTGKVU XQT #DNCWH FKGUGU ,CJT\GJPVU  WPF OGUUGP KJT GKPG ITQ²G $GFGWVWPIH×TFKG\WM×PHVKIGYKTVUEJCHVNKEJG'PVYKEMNWPI 2TQ\GPV CDGT CWEJ H×T #TDGKV WPF $GUEJ¼HVKIWPI 2TQ\GPV DGK > #WUDCW KPVGTPCVKQPCNGT -QQRGTCVKQPUDG\KGJWPIGP 2TQ\GPV WPF DGUUGTG #WUDKNFWPI 2TQ\GPV YGTFGP CNU YKEJVKIG DGINGKVGPFG /C²PCJOGP FCH×TDGVTCEJVGV#DGTPKEJVPWTKO$GTGKEJ(W'YKTFXQPFGP'ZRGTVGP FKG \WPGJOGPFG $GTGKVUEJCHV \WT -QQRGTCVKQP \W $GIKPP FKGUGU ,CJT \GJPVUGTYCTVGV+PUDGUQPFGTGMNGKPGWPFOKVVGNUV¼PFKUEJG7PVGTPGJOGP YGTFGP FWTEJ /QFGNNG FGT \YKUEJGPDGVTKGDNKEJGP -QQRGTCVKQP KJTG



4HORSTEN
%GGERS
UND
%VA
+IRNER

$GUEJCHHWPIUWPF8GTVTKGDUCMVKXKV¼VGPIGD×PFGNVJCDGPWOUQCWHFGP /¼TMVGPOKVOGJT)GYKEJVCWHVTGVGP\WMÑPPGP &KG'KP UEJ¼V\WPI DG\×INKEJ FGT M×PHVKIGP PGV\YGTMCTVKIGP 1TICPKUCVKQP XQP (QTUEJWPIUWPF'PVYKEMNWPIUXQTJCDGPYKTFYGKVIGJGPFCWEJXQPFGP ×DGT  DGHTCIVGP 'ZRGTVGP DGUV¼VKIV FKG KO 4CJOGP GKPGT CMVWGNNGP 5VWFKG \WT <WMWPHV FGT #TDGKV DGHTCIV YWTFGP $CWGT$WNNKPIGT GVCN  &KG9GVVDGYGTDUH¼JKIMGKVRTQFW\KGTGPFGT7PVGTPGJOGPMCPPKOJGWVK IGP INQDCNGP 7OHGNF PKEJV OGJT KUQNKGTV DGVTCEJVGV YGTFGP &WTEJ FKG \WPGJOGPFG 'KPDKPFWPI KP .KGHGTMGVVGP WPF 0GV\YGTMG GPVUEJGKFGV PKEJV UQ UGJT FKG .GKUVWPIUH¼JKIMGKV FGU 'KP\GNWPVGTPGJOGPU CNU XKGN OGJTFKG)GUCOVNGKUVWPIFGURTQFW\KGTGPFGP8GTDWPFGU×DGTFKG-QP MWTTGP\H¼JKIMGKV CO /CTMV &KG -QQRGTCVKQPUH¼JKIMGKV FGT 7PVGTPGJ OGP YKTF UKEJ \WM×PHVKI \W GKPGT YGVVDGYGTDUGPVUEJGKFGPFGP -QORG VGP\ GPVYKEMGNP *ÑDKI-NGKP  7O MQQRGTCVKQPUH¼JKI \W UGKP DGFCTHGUXQTCNNGOIGOGKPUCOGT
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



XGTUVCPFGPCNUKPVGITKGTVGWPFFWTEJQTICPKUCVKQPCNG.GTPRTQ\GUUGMQQT FKPKGTVG)GUCOVJGKV XQP 6GEJPQNQIKGP -PQYJQY WPF 2TQ\GUUGP OKV FGUUGP $GUKV\ GKP 7PVGTPGJOGP UGKPG /CTMVUVGNNWPI DGJCWRVGP MCPP 5KG OWUU GKPGP ×DGTFWTEJUEJPKVVNKEJGP $GKVTCI \W FGO XQO -WPFGP YCJTIGPQOOGPGP9GTVNGKUVGPWPFRQVGP\KGNNGP<WICPI\WGKPGT8KGN \CJNXQP/¼TMVGPGTÑHHPGP *COGN2TCJCNCF&KGHGJNGPFG$TGKVG FGUGKIGPGP#PIGDQVUMCPP\WFGOFWTEJFCU'KPIGJGPXQP-QQRGTCVK QPUDG\KGJWPIGPMQORGPUKGTVYGTFGP'KPG*GTCWUHQTFGTWPIUVGNNVCNNGT FKPIU FKG -QORCVKDKNKV¼V FGT 6GKNNGKUVWPIGP XQP -QQRGTCVKQPURCTVPGTP \WGKPCPFGT FCT 7O FGO -WPFGP GKPG DGPÑVKIVG -QORNGVVNÑUWPI CP DKGVGP\WMÑPPGPO×UUGPGKP\GNPGIGVTGPPVGTUVGNNVG-QORQPGPVGPFGT .GKUVWPI \WUCOOGPIGH×JTV WPF CWHGKPCPFGT CDIGUVKOOV YGTFGP &KGU UGV\VGKPGTUGKVUFKG-GPPVPKUFGTCPFGTGP6GKNRTQFWMVGCPFGTGTUGKVUGKPG GPIG #DUVKOOWPI FGT .GKUVWPIUGTUVGNNWPIURTQ\GUUG FGT 2CTVPGTWPVGT PGJOGP XQTCWU 2TQLGMVOCPCIGOGPV IGYKPPV KP MQQRGTCVKXGP .GKU VWPIUGTUVGNNWPIURTQ\GUUGPFCJGTGKPGDGUQPFGTG$GFGWVWPI 'UMQPPVGIG\GKIVYGTFGPFCUUCNU4GCMVKQPCWHFKGPGWGP#PHQTFGTWP IGP FGU 9GVVDGYGTDU 7PVGTPGJOGP \WPGJOGPF MQQRGTKGTGP WPF UKEJ FG\GPVTCNG 7PVGTPGJOGPUUVTWMVWTGP JGTCWUDKNFGP )NGKEJ\GKVKI GPVYK EMGNP WPF XGTDTGKVGP UKEJ FWTEJ +PHQTOCVKQPU WPF -QOOWPKMCVKQPU VGEJPKM FKG VGEJPKUEJGP /ÑINKEJMGKVGP FKG FCU /CPCIGOGPV XGTVGKNVGT 5VTWMVWTGP GTNGKEJVGTP D\Y GTUV GTOÑINKEJGP #NU -QPXGTIGP\ FKGUGT DGKFGP'PVYKEMNWPIGPYKTFKPUDGUQPFGTGKPFGT/CPCIGOGPVHQTUEJWPI FKG XKTVWGNNG 1TICPKUCVKQP IGUGJGP > $GITKHH FGT 8KTVWCNKV¼V CXCP EKGTVGFCDGKKPFGPNGV\VGP,CJTGP UQYQJN WOICPIUURTCEJNKEJYKGCWEJ KP FGT YKTVUEJCHVUYKUUGPUEJCHVNKEJGP .KVGTCVWT \WPGJOGPF \W GKPGO 5EJNCIYQTV&GPPQEJ\GKIGPFKG'TIGDPKUUGFGT'TJGDWPI+PPQXCVKQPGP KP FGT 2TQFWMVKQP  FCUU GKP MPCRRGU &TKVVGN FGT 7PVGTPGJOGP KP FGT FGWVUEJGP +PXGUVKVKQPUI×VGTKPFWUVTKG FCU -QP\GRV FGU XKTVWGNNGP 7PVGTPGJOGPURQUKVKXGKPUEJ¼V\VQFGTGUDGTGKVUH×TWPXGT\KEJVDCTJ¼NV 7PFCWEJFKG'ZRGTVGPGKPUEJ¼V\WPIFGT&GNRJKUVWFKGOKUUVFKGUGT'KP UEJ¼V\WPIGKPITQ²GU<WMWPHVURQVGP\KCNDGK&KGU\GKIVFKG#WUYGTVWPI FGTHQNIGPFGP6JGUG



6JGUG 

4HORSTEN
%GGERS
UND
%VA
+IRNER

&KGFQOKPCPVG7PVGTPGJOGPUHQTOKUVPKEJVOGJTFWTEJ GKPGP HGUVGP 5VCPFQTV WPF FWTEJ HGUVG /KVCTDGKVGT EJC TCMVGTKUKGTV KJTG )GUEJ¼HVUV¼VKIMGKV DGUVGJV XKGNOGJT CWU FGO <WUCOOGPH×JTGP XQP XKGNH¼NVKIGP 6GKNNGKUVWP IGP XQP 2GTUQPGP WPFQFGT URG\KCNKUKGTVGP 7PVGTPGJ OGP CP XGTUEJKGFGPGP 5VCPFQTVGP FKG ×DGT 0GV\G WPF GKPGP IGOGKPUCOGP 9GTVUEJÑRHWPIURTQ\GUU OKVGKPCP FGTXGTDWPFGPUKPF

#PIGUKEJVUFGTHCUVXQNNUV¼PFKIGP<WUVKOOWPI 2TQ\GPV\WTITWPF U¼V\NKEJGP4GCNKUKGTDCTMGKVUEJGKPVFCUXKTVWGNNG7PVGTPGJOGP\WT1TIC PKUCVKQPUHQTO FGT <WMWPHV \W YGTFGP CNNGTFKPIU TGEJPGV FKG /GJTJGKV FGT 'ZRGTVGP OKV FGT HN¼EJGPFGEMGPFGP 8GTDTGKVWPI GTUV KP \GJP DKU \YCP\KI,CJTGP  &KG 4GCNKUKGTWPI XKTVWGNNGT 7PVGTPGJOGP YKTF XQP 2TQ\GPV FGT $GHTCIVGP CNU YKEJVKI H×T FKG YKTVUEJCHVNKEJG 'PVYKEMNWPIWPFXQPFTGK8KGTVGNFGT$GHTCIVGP 2TQ\GPVCNUYKEJ VKI H×T #TDGKV WPF $GUEJ¼HVKIWPI FGT <WMWPHV CPIGUGJGP #NU YKEJVKI H×T FKG IGUGNNUEJCHVNKEJG 'PVYKEMNWPI UEJ¼V\GP IWV FKG *¼NHVG FGT $G HTCIVGP 2TQ\GPV FKG 4GCNKUKGTWPI XKTVWGNNGT 7PVGTPGJOGP GKP #NU YKEJVKIG /C²PCJOGP \WT
CO$GKURKGNGTHQNITGKEJGTLCRCPKUEJGT-QP\GTPGCWHIG\GKIV'KP XKTVWGNNGU7PVGTPGJOGP XIN#DDDCUKGTVCWHGKPGO0GV\XQP7PVGT PGJOGP FKG UKEJ TCUEJ \WUCOOGPUEJNKG²GP WO GKPG UKEJ DKNFGPFG 9GVVDGYGTDUEJCPEG \W PWV\GP &CPCEJ NÑUV UKEJ FGT 8GTDWPF YKGFGT CWHWPFOCEJV2NCV\H×TPGWG-QQRGTCVKQPGP0GDGPFKGUGOVGORQT¼TGP -QQRGTCVKQPUEJCTCMVGT XKTVWGNNGT 7PVGTPGJOGP HKPFGV UKEJ PQEJ GKPG

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



4GKJG YGKVGTGT ITWPFNGIGPFGT /GTMOCNG 5Q \GKEJPGP UKEJ XKTVWGNNG 7PVGTPGJOGPFWTEJGKPKPHQTOGNNGU0GV\XQPTGEJVNKEJUGNDUVUV¼PFKIGP URG\KCNKUKGTVGP #MVGWTGP CWU #WH MQORNGZG XGTVTCINKEJG $KPFWPIGP YKTF CWH )TWPF GKPGU IGOGKPUCOGP )GUEJ¼HVUXGTUV¼PFPKUUGU UQ YGKV YKG OÑINKEJ XGT\KEJVGV 'U MQOOV YKG DGTGKVU GTN¼WVGTV \W GKPGT UVW HGPYGKUGP +PVGITCVKQP XQP -WPFGP .KGHGTCPVGP WPF 2CTVPGTWPVGTPGJ OGP WPVGTFGT#WUPWV\WPI FGT LGYGKNKIGP -GTPMQORGVGP\GP 8KTVWGNNG 7PVGTPGJOGP DGVTGKDGP 2TQFWMVKPFKXKFWCNKUKGTWPI KPFGO KPFKXKFWGNNG -WPFGPY×PUEJG DGHTKGFKIV WPF GKPG JQJG 4GCMVKQPUDGTGKVUEJCHV WPF H¼JKIMGKV GTTGKEJV YGTFGP UQNNGP 7PF UEJNKG²NKEJ \GKEJPGP UKEJ XKTVW GNNG7PVGTPGJOGPFWTEJFGP'KPUCV\NGKUVWPIUH¼JKIGT+PHQTOCVKQPUWPF -QOOWPKMCVKQPUVGEJPKMGPCWU 7PVGTPGJOGP

7PVGTPGJOGP

# $ % & '

# $ % & '

% 

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-WPFGP

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# $ % & '

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7PVGTPGJOGP

7PVGTPGJOGP

-GTPMQORGVGP\ -QORGVGP\

#' 5VWHGPFGT9GTVUEJÑRHWPIUMGVVG +PHQTOCVKQPUWPF-QOOWPKMCVKQPURHCFG

(TGOFNGKUVWPI

!BB

'RAFISCHE
$ARSTELLUNG
EINES
VIRTUELLEN
5NTERNEHMENS
!RNOLD
ET
AL 

&WTEJ8GTPGV\WPIWPF-QQRGTCVKQP\YKUEJGP7PVGTPGJOGPYGTFGPFKG )TGP\GP GKPGT 1TICPKUCVKQP \WPGJOGPF WPUEJCTH 2KEQV4GKEJYCNF 9KICPF&KGXKGNH¼NVKIGP¯DGTNCIGTWPIGPXQP'PVUEJGKFWPIUYG IGP.GKUVWPIURTQ\GUUGPWPFUVTCVGIKUEJGP#MVKXKV¼VGPOKVFGPGPCPFG



4HORSTEN
%GGERS
UND
%VA
+IRNER

TGT7PVGTPGJOGPQFGT+PUVKVWVKQPGPNCUUGPFKGMNCTG&GHKPKVKQPWPF#D ITGP\WPIFGU+PPGPDGTGKEJUGKPGT1TICPKUCVKQPXQPFGT7OYGNVKOOGT UEJYKGTKIGTYGTFGP&KG)TGP\NKPKGKUV YGFGTT¼WONKEJ PQEJKPJCNVNKEJ GKPFGWVKI DGUVKOODCT FC ÑTVNKEJ XGTVGKNVG #MVKXKV¼VGP WPF KPJCNVNKEJG ¯DGTUEJPGKFWPIGP\WO4GIGNHCNNYGTFGP8KGNUV¼TMGTT×EMGPUVCVVFGU UGP 2TQLGMVG D\Y GKP\GNPG #WHVT¼IG CNU #DITGP\WPIUGKPJGKV KP FGP 8QTFGTITWPF FKG 4GUUQWTEGP OGJTGTGT 1TICPKUCVKQPGP CWH UKEJ XGTGK PGP'UKUV\YCTPKEJV\WDGUVTGKVGPFCUUFKG4GUVTWMVWTKGTWPIXQP7P VGTPGJOWPIGP OKV GKPGT 0GWQTFPWPI KPVGTPGT YKG GZVGTPGT 1TICPKUCVK QPUITGP\GP XGTDWPFGP KUV œQD UKG LGFQEJ INGKEJ\WUGV\GP KUV OKV GKPGT XQNNUV¼PFKIGP #WHNÑUWPI XQP 1TICPKUCVKQPGP Ō YCU FGT $GITKHH FGT 'PV ITGP\WPIPCJGNGIVŌőUQNNJKGTOKV(WPFGT CPIG\YGKHGNV YGTFGP0CEJ.WJOCPPKUVGKPGUQNEJG2GTURGMVKXGH×TOQFGTPG)GUGNN UEJCHVGPQJPGJKPWPYCJTUEJGKPNKEJFCFKGUGœOGJTCNUKJTG8QTI¼PIG TKPPGPCWH1TICPKUCVKQPGPCPIGYKGUGPő .WJOCPPUKPF



.EUE
&ORMEN
DER
!RBEITSORGANISATION

8GTUV¼TMVG\YKUEJGPDGVTKGDNKEJG-QQRGTCVKQPGTHQTFGTVCWEJGKPGCPIG RCUUVG#TDGKVUQTICPKUCVKQPFC.GKUVWPIURTQ\GUUGPKEJVOGJTPWTKUQNKGTV KPPGTJCND FGT )TGP\GP GKPGU 7PVGTPGJOGPU UVCVVHKPFGP WPF UQOKV OKV XKGNH¼NVKIGP ¼W²GTGP 5VÑTWPIGP IGTGEJPGV YGTFGP OWUU &KG (QNIG KUV GKP GTJÑJVGT #DUVKOOWPIUDGFCTH \YKUEJGP FGP DGVGKNKIVGP 7PVGTPGJ OGP FGT KO (CNNG UVCTM WPVGTUEJKGFNKEJGT 1TICPKUCVKQPUUVTWMVWTGP WPF 7PVGTPGJOGPUMWNVWTGPCWEJOKV5EJYKGTKIMGKVGPXGTDWPFGPUGKPMCPP &KGGPIG-QRRNWPI\YKUEJGPWPVGTUEJKGFNKEJGP7PVGTPGJOGPGTHQTFGTV GKPGHWPMVKQPKGTGPFG-QQTFKPCVKQPUWPF-QQRGTCVKQPUMWNVWTFKGMCWO HQTOCNKUKGTDCT KUV 7O UQ YKEJVKIGT UKPF QTICPKUCVKQPU×DGTITGKHGPFG #MVKXKV¼VGPYKGFKG$KNFWPIXQP-QCNKVKQPGP#WUVCWUEJXQP2GTUQPCN FKG #WUGKPCPFGTUGV\WPI OKV FGT KPVGTPGP -WNVWT FGT -QQRGTCVKQPURCTV PGTGVE&KGUGU UQI DQWPFCT[ URCPPKPI  'PFTGU9GJPGT  KUV H×T FKG -QQTFKPCVKQP KP -QQRGTCVKQPUPGV\YGTMGP GPVUEJGKFGPF FC UKEJ 5EJPKVVUVGNNGPRTQDNGOG DGK UQ GPIGT 8GT\CJPWPI HCVCN CWUYKTMGP MÑP PGP 8GT¼PFGTWPIGP KO 5KPPG XQP 2GTUQPCN WPF 1TICPKUCVKQPUGPV YKEMNWPI MÑPPGP KP -QQRGTCVKQPUPGV\YGTMGP PKEJV OGJT PWT CWH GKP \GNPG $GVTKGDG DGUEJT¼PMV DNGKDGP UQPFGTP O×UUGP INGKEJ\GKVKI FKG

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



-QQRGTCVKQPURCTVPGTOKVGKPDG\KGJGP&KG&WTEJN¼UUKIMGKVXQP 1TICPK UCVKQPUITGP\GP H×T ¼W²GTG 'KPHN×UUG GTUEJYGTV FKG #WHTGEJVGTJCNVWPI XQP-QPVKPWKV¼VWPFXGTNCPIVXQPFGP$GVGKNKIVGPFKG(¼JKIMGKV\WT$G Y¼NVKIWPI WPGTYCTVGVGT5VÑTH¼NNG 'PFTGU9GJPGT&KGGTHQNITGK EJG.ÑUWPIWPVGTPGJOGPU×DGTITGKHGPFGT#DUVKOOWPIURTQDNGOGMGPP \GKEJPGVHWPMVKQPKGTGPFG-QQRGTCVKQPUDG\KGJWPIGPFKGCNNGTFKPIUPKEJV QJPGDGYWUUVG)GUVCNVWPIKJTGT5EJPKVVUVGNNGPCWUMQOOGP&CDGKMÑP PGP )TGP\I¼PIGT  'PFTGU9GJPGT  JGNHGP FKG 2TQ\GUUG WPVGT PGJOGPU×DGTITGKHGPF\WDGINGKVGPWPF\WMQQTFKPKGTGP &KG HQNIGPFGP <WMWPHVUVJGUGP DGVTGHHGP KPUDGUQPFGTG FGP #URGMV FGT #TDGKVUQTICPKUCVKQPKP


4HORSTEN
%GGERS
UND
%VA
+IRNER

XGTUV¼TMV
2TQ\GPV YKTF \WT
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



FKPIVDGUVGJVXKGNHCEJGKP\GKVNKEJDGITGP\VGT$GFCTHCP #TDGKVUMT¼HVGP FKG LGFQEJ PCEJ $GGPFKIWPI FGU #WHVTCIU PKEJV WPDGFKPIV YGKVGT DG UEJ¼HVKIVYGTFGPMÑPPGP&CJGTYKTFXQPXQTPJGTGKPFKG$GHTKUVWPIFGU $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGUCPIGUVTGDV&KGJQJG#P\CJNFGT'ZRGTVGP FKGFCFWTEJUQ\KCNG(QNIGRTQDNGOGDGH×TEJVGP\GKIVCNNGTFKPIUFCUUFKG FTCUVKUEJG<WPCJOGFKGUGT$GUEJ¼HVKIWPIUHQTOFKG)TWPFNCIGPUQ\KCNGT #DUKEJGTWPIUU[UVGOG KP (TCIG UVGNNGP WPF FKG 5VCDKNKV¼V FGT CWH 'T YGTDUCTDGKVDCUKGTGPFGP)GUGNNUEJCHVUUVTWMVWTIGH¼JTFGPMÑPPVG 6JGUG  2TQ\GPV FGT /KVCTDGKVGT XQP 7PVGTPGJOGP CTDGKVGP QJPG2TQFWMVKXKV¼VUXGTNWUVGOKVVGNUPGWGT6GEJPKMGPGK PGPITQ²GP6GKNFGT
4GKEJYCNFGVCN1DYQJNFKGVGEJPKUEJGP/ÑINKEJMGKVGPDGTGKVU UGKV GKPKIGT


4HORSTEN
%GGERS
UND
%VA
+IRNER

UKIPKHKMCPVGP 8GTDTGKVWPI XQP 6GNGCTDGKV IGURTQEJGP YGTFGP 0CEJ GKPGT5EJ¼V\WPICWUFGO,CJTCTDGKVGVGP\WFGT
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



UV¼PFKIMGKVXQP1TICPKUCVKQPGPHCUUGP2QPITCV\WPF8Q² WPVGT FGO $GITKHH #TDGKVUMTCHVWPVGTPGJOGT  \WUCOOGP WPF DGUEJTGKDGP FCOKV GKPG 'PVYKEMNWPI JKP \WT XGTUV¼TMVGP 8GTOCTMVWPI FGT GKIGPGP #TDGKVUMTCHV KPHQNIG FGT 8GTNCIGTWPI XQP 8GTCPVYQTVWPI CWH FKG $G UEJ¼HVKIVGP 5KG FKCIPQUVK\KGTGP GKPG <WPCJOG FGT 'PVITGP\WPI XQP #TDGKV FC UKEJ T¼WONKEJG \GKVNKEJG WPF KPJCNVNKEJG -CVGIQTKGP FWTEJ PGWG #TDGKVUHQTOGP CWHNÑUGP #TDGKVPGJOGT DKGVGP 7PVGTPGJOGP PWP OGJT PKEJV PWT KJTG RQVGP\KGNNG #TDGKVUNGKUVWPI CP WPF ×DGTNCUUGP FKG 6TCPUHQTOCVKQP FGU #TDGKVUXGTOÑIGPU FGO #TDGKVIGDGT UQPFGTP UKPF CPIGUKEJVU KJTGT IGUVKGIGPGP 8GTCPVYQTVWPI \WPGJOGPF H×T FKG 7O YCPFNWPI XQP #TDGKVUH¼JKIMGKV D\Y #TDGKVURQVGP\KCN KP VCVU¼EJNKEJG #TDGKVUNGKUVWPI UGNDUV \WUV¼PFKI $GUEJ¼HVKIVG YGTFGP FCFWTEJ UGNDUV \WO 7PVGTPGJOGT FKG KJTG GKIGPG #TDGKVUNGKUVWPI CO /CTMV CPDKGVGP WPF OÑINKEJUV)GYKPPDTKPIGPFKP WPVGTUEJKGFNKEJGP 2TQLGMVMQPUVGNNC VKQPGP XGTOCTMVGP WPF QTICPKUKGTGP O×UUGP -QPVTQNNG YKTF WPVGT FKG UGP $GFKPIWPIGP XQO /CPCIGOGPV CWH FKG /KVCTDGKVGT XGTNCIGTV WPF H×JTV \WT #WHNÑUWPI FGT MNCUUKUEJGP $G\KGJWPI \YKUEJGP #TDGKVIGDGT WPF #TDGKVPGJOGT &KGUG 4QNNGPXGTUEJKGDWPI JCV \WT (QNIG FCUU FKG 7PVGTPGJOGPUD\Y #WHVTCIIGDGTKPVGTGUUGP XQP FGP $GUEJ¼HVKIVGP \W GKPGO JÑJGTGP )TCF KPVGTPCNKUKGTV YGTFGP O×UUGP CNU FKGU KP MNCUUK UEJGP #TDGKVUQTICPKUCVKQPUHQTOGP FGT (CNN YCT 2QPITCV\8Q²  &KG 0QVYGPFKIMGKV FGT +FGPVKHKMCVKQP OKV FGT #TDGKV UVGJV LGFQEJ KO 9KFGTURTWEJ\WFGPNQUGP5VTWMVWTGPFGT<WUCOOGPCTDGKVYGNEJGUVCTM GTIGDPKUQTKGPVKGTVWPFVGORQT¼TUVCVVHKPFGV &KG 8GTDTGKVWPI XQP 2TQLGMVQTICPKUCVKQP KPHQNIG XQP -QQRGTCVKQPGP DGYKTMVFKG•PFGTWPIFGT&CWGT XQP #TDGKVUDG\KGJWPIGP /KVCTDGKVGT FKGRTQLGMVDCUKGTV\WUCOOGPCTDGKVGPUKPFPWTY¼JTGPFFGT2TQLGMVNCWH \GKVGPI OKVGKPCPFGT XGTDWPFGP NÑUGP FKGUG $G\KGJWPIGP LGFQEJ PCEJ $GGPFKIWPIFGU2TQLGMVUYKGFGTCWHWOUKEJKPPGWG#TDGKVUMQPUVGNNC VKQPGP GKP\WDTKPIGP 4¼WONKEJG WPF \GKVNKEJG -QPUVCPVGP JGTMÑOONK EJGT #TDGKVUXGTJ¼NVPKUUG YGTFGP FCJGT KP <WMWPHV XQTCWUUKEJVNKEJ CP $GFGWVWPI XGTNKGTGP #WU FKGUGO )TWPF KUV FKG <WPCJOG DGHTKUVGVGT #TDGKVUXGTVT¼IG CP\WPGJOGP FC KP
4HORSTEN
%GGERS
UND
%VA
+IRNER



)TCFFGTKPFKXKFWGNNGP'TYGTDUQRVKQPGP

5EJYCPMWPIGP KP FGT #WHVTCIUNCIG WPF JQJG +PPQXCVKQPUGTHQTFGTPKUUG VTCIGPGDGPHCNNU\WFKGUGT'KPUEJ¼V\WPIDGK

+PVGNNGEVWCN(TGGNCPEGT 2QTVHQNKQ9QTMGT *QEJURG\KHKUEJG2TQLGMV OKVCTDGKVCWH
-GTPDGNGIUEJCHV 'UUGP\KGNNH×TFKG-GTPMQO RGVGP\FGU7PVGTPGJOGPU

0GWG 5EJGKP5GNDUV¼PFKIG 8GTOCTMVNKEJWPIFGT/KVCTDGKVGTDG \KGJWPIGPWPF'ZKUVGP\IT×PFWPIGPKO $GTGKEJ&KGPUVNGKUVWPIWPF+PHQTOCVKQP

,WUVKP6KOG$GUEJ¼HVKIVG (NWKFGWPFGNCUVKUEJG$GNGIUEJCHVXQP RGTKRJGTGPWPFCWUVCWUEJDCTGP6GKN \GKVGTYGTDUV¼VKIGPH×T4QWVKPGCTDGKVGP

&CWGT CTDGKVUNQUKIMGKV

)TCFFGTKPFKXKFWGNNGP-QORGVGP\

!BB

:USAMMENSETZUNG
DER
"ELEGSCHAFT
IN
VIRTUELLEN
5NTERNEHMEN IN
!NLEHNUNG
AN
,ITTMANN*ANSEN



&KG <WUCOOGPUGV\WPI FGT $GNGIUEJCHV MÑPPVG KP <WMWPHV PCEJ GKPGT CNVGTPCVKXGP5KEJVM×PHVKIGT$GUEJ¼HVKIWPIUUVTWMVWTGP JGVGTQIGPGT YGT FGP WPF UKEJ LG PCEJ )TCF FGT KPFKXKFWGNNGP -GTPMQORGVGP\ KP -GTP DGNGIUEJCHV 2TQLGMVOKVCTDGKVGT CWH
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



)GNVWPI JCDGP YKTF YQFWTEJ PGWG *GTCWUHQTFGTWPIGP UQYQJN H×T UQ \KCNG5KEJGTWPIUU[UVGOGCNUCWEJH×T$GUEJ¼HVKIWPIURQNKVKMGPVUVGJGP



6ER¼NDERUNGEN
IN
DER
!RBEITSGESTALTUNG

0GWG (QTOGP FGT 7PVGTPGJOGPU WPF #TDGKVUQTICPKUCVKQP GTÑHHPGP CWEJPGWG/ÑINKEJMGKVGPH×TFKG)GUVCNVWPIFGT#TDGKV&WTEJFKG'PV YKEMNWPI JKP \W MQQRGTCVKXGP WPF XGTPGV\VGP #TDGKVUUVTWMVWTGP XGT¼P FGTP UKEJ UQYQJN #TDGKVUCNNVCI YKG CWEJ FKG 4CJOGPDGFKPIWPIGP H×T #TDGKVUIGUVCNVWPI KPUIGUCOV &KG UVGKIGPFG $GFGWVWPI XQP &KGPUVNGKU VWPIGPWPF9KUUGPKP7PVGTPGJOGPYKTMVUKEJCWHFKG#TVFGTXGTTKEJ VGVGP#TDGKVCWU&KG$GFKPIWPIGPH×T9KUUGPUWPF&KGPUVNGKUVWPIUCT DGKVWPVGTUEJGKFGPUKEJUVCTMXQPFGPGPOCPWGNNGT2TQFWMVKQPUV¼VKIMGK VGP WPF GTHQTFGTP GKPG URG\KHKUEJG #PRCUUWPI FGT #TDGKVUUKVWCVKQP 5Q KUV DGKURKGNUYGKUG FWTEJ FKG <WPCJOG XQP MWPFGPQTKGPVKGTVGP &KGPUV NGKUVWPIUV¼VKIMGKVGPOKVFGTYGKVGTGP2NWTCNKUKGTWPIXQP#TDGKVU\GKVOQ FGNNGP\WTGEJPGPGDGPUQYKGOKVYGEJUGNPFGP#TDGKVUQTVGP XINFC\W CWUH×JTNKEJ .C[4CKPHWTVJ œ#DPGJOGPFG 6TGPPWPI XQP 2TQFWMVKQPU WPF &KGPUVNGKUVWPIUCTDGKVő KP FKGUGO $CPF &KG UEJPGNNG •PFGTWPIU TCVG KP 1TICPKUCVKQPGP DGVTKHHV WPOKVVGNDCT FGP GKP\GNPGP #TDGKVURNCV\ FC FKG J¼WHKIGP •PFGTWPIGP FGT MQPMTGVGP #TDGKVUKVWCVKQP CWH FKGUGT 'DGPGDGY¼NVKIVYGTFGPO×UUGP 6JGUG  5GNDUVUV¼PFKIG ICP\JGKVNKEJG 8GTCPVYQTVWPIUDGTGKEJG YGTFGPGKPIGTKEJVGVWOFKG+FGPVKHKMCVKQPFGT/KVCTDGK VGT OKV FGP UKEJ XGT¼PFGTPFGP 7PVGTPGJOGPU\KGNGP \W HÑTFGTP &KGUG6JGUGVTKHHVCWHGKPG HCUV XQNNUV¼PFKIG <WUVKOOWPI FGT 'ZRGTVGP

2TQ\GPV$GTGKVUTGNCVKXMWT\HTKUVKI YKTFGKPGFGWVNKEJG 'PVYKEMNWPI JKP \WT ICP\JGKVNKEJGP #TDGKVUIGUVCNVWPI GTYCTVGV &KG 4GCNKUKGTWPI ICP\JGKVNKEJGT 8GTCPVYQTVWPIUDGTGKEJG YKTF XQP 2TQ \GPVFGT$GHTCIVGPCNUYKEJVKIH×TFKGYKTVUEJCHVNKEJG'PVYKEMNWPIWPF XQPMPCRRFTGK8KGTVGNFGT$GHTCIVGP 2TQ\GPVCNUYKEJVKIH×T#TDGKV WPF $GUEJ¼HVKIWPI FGT <WMWPHV CPIGUGJGP #NU YKEJVKI H×T FKG IGUGNN UEJCHVNKEJG 'PVYKEMNWPI UEJ¼V\GP 2TQ\GPV FGT $GHTCIVGP FKG 'KP



4HORSTEN
%GGERS
UND
%VA
+IRNER

TKEJVWPIICP\JGKVNKEJGT8GTCPVYQTVWPIUDGTGKEJGGKP#NUYKEJVKIG/C² PCJOG \WT
2TQ\GPV GKPG DGUUGTG #WUDKNFWPI FGT $GUEJ¼HVKIVGP IGPCPPV 'KPG FGWVNKEJG/GJTJGKVXQP2TQ\GPVYCTPVXQTUQ\KCNGPWPFIGUGNNUEJCHV NKEJGP(QNIGRTQDNGOGP 6JGUG 

&KG +FGPVKHKMCVKQP OKV GKP\GNPGP 2TQLGMVGP KUV H×T FKG /QVKXCVKQP XQP /KVCTDGKVGTP WPF 2TQLGMVDGVGKNKIVGP YKEJVKIGT CNU FKG +FGPVKHKMCVKQP OKV FGO 7PVGTPGJOGP WPFYKTFFCOKV\WO2TQDNGOFGU6QR/CPCIGOGPVU

&CUU FKG 4GCNKUKGTWPI ICP\JGKVNKEJGT 8GTCPVYQTVWPIUDGTGKEJG PKEJV WPRTQDNGOCVKUEJKUV\GKIVFKG<WUVKOOWPI\WFKGUGT6JGUG*KGTIGJGP 2TQ\GPV FGT $GHTCIVGP XQP GKPGT #DPCJOG FGT +FGPVKHKMCVKQP FGT /KVCTDGKVGT OKV FGO 7PVGTPGJOGP PQEJ KP FKGUGO ,CJT\GJPV  CWU&KG2TQIPQUGYKTFXQP2TQ\GPVFGT$GHTCIVGPCNUYKEJVKI H×T FKG YKTVUEJCHVNKEJG 'PVYKEMNWPI WPF XQP MPCRR FTGK 8KGTVGN FGT $GHTCIVGP 2TQ\GPV CNU YKEJVKI H×T #TDGKV WPF $GUEJ¼HVKIWPI FGT <WMWPHV CPIGUGJGP #NU YKEJVKI H×T FKG IGUGNNUEJCHVNKEJG 'PVYKEMNWPI UEJ¼V\GPJKPIGIGPPWT2TQ\GPVFGT$GHTCIVGPFKGUG2TQIPQUGGKP#NU YKEJVKIG /C²PCJOG \WT
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



IGP CP FKG UGNDUVUV¼PFKIG 2TQDNGONÑUGH¼JKIMGKV XQP /KVCTDGKVGTP WPGT N¼UUNKEJ 6JGUG  &KG-TGCVKXRCWUGPH×TCNNG/KVCTDGKVGTDGVTCIGPKP8QT TGKVGT7PVGTPGJOGP 2TQ\GPV WPF H×T (W'2GTUQPCN 2TQ\GPVFGT#TDGKVU\GKV &TGK 8KGTVGN FGT $GHTCIVGP 2TQ\GPV Ō WPF FCOKV FGWVNKEJ YGPKIGT CNUDGKFGPXQTCPIGICPIGPGP6JGUGPŌUVKOOGPFKGUGT#WUUCIG\WYQ DGK OGJTJGKVNKEJ GTUV KO P¼EJUVGP ,CJT\GJPV  OKV FGT VCV U¼EJNKEJGP7OUGV\WPI IGTGEJPGV YKTF


4HORSTEN
%GGERS
UND
%VA
+IRNER

.GFKINKEJ2TQ\GPVFGT$GHTCIVGPUVKOOGPFGT6JGUG\WTWPVGTPGJOG TKUEJGP)GIGPDGYGIWPICPIGUKEJVUHGJNGPFGT5VGVKIMGKVKPFGPUQ\KCNGP $KPFWPIGP\W&WTEJFKGXGTINGKEJUYGKUGMPCRRG/GJTJGKV FGT $GH×T YQTVGT\GKIVUKEJFKGIGURCNVGPG'KPUVGNNWPIFGT'ZRGTVGP\WOUQ\KCNGP 'PICIGOGPVXQP7PVGTPGJOGP&KG*¼NHVGFGT$GH×TYQTVGTTGEJPGVOKV FGT4GCNKUKGTWPIDKUFTGK8KGTVGNDKU\WT/KVVGFGUP¼EJUVGP,CJT \GJPVU #WHHCNNGPFUKPFFKGDGKIGOGUUGPGJQJG$GFGWVWPI FGT6JGUGH×TFKG\WM×PHVKIGIGUGNNUEJCHVNKEJG'PVYKEMNWPI 2TQ\GPV UQYKGFKGGTYCTVGVGPUQ\KQMWNVWTGNNGP(QNIGRTQDNGOG 2TQ\GPV&KG 9KEJVKIMGKV H×TFKG YKTVUEJCHVNKEJG 'PVYKEMNWPI 2TQ\GPV YKG CWEJ H×T#TDGKVWPF$GUEJ¼HVKIWPI 2TQ\GPVYKTFJKPIGIGPGJGTXGTPGKPV 6TQV\IGURCNVGPGT'ZRGTVGPGKPUEJ¼V\WPIGPYKTFFGWVNKEJFCUUFWTEJFCU #WHDTGEJGP DGUV¼PFKIGT 5Q\KCNUVTWMVWTGP KO #TDGKVUWOHGNF FGT $GFCTH PCEJUQ\KCNGO<WUCOOGPJCNVITѲGTYKTF &KG UVCTMG 1TKGPVKGTWPI CP 9GVVDGYGTDUXQTVGKNGP WPF ÑMQPQOKUEJGO 0WV\GPMÑPPVG#URGMVGFGUUQ\KCNGP<WUCOOGPJCNVUXGTFT¼PIGP&KGUG 'PVYKEMNWPI YKTF CWEJ FWTEJ FKG -WT\HTKUVKIMGKV FGT <WUCOOGPCTDGKV KP2TQLGMVGPWPFFGT&QOKPCP\XQPOCTMVNKEJGP)GUKEJVURWPMVGPDGKO 7OICPIOKV#TDGKVUMTCHVWPVGTUV×V\V&GHK\KVGY×TFGPUKEJKPUDGUQPFGTG KO MQNNGIKCNGP 7OICPI OKVGKPCPFGT QFGT DGK FGT *GTCWUDKNFWPI GKPGU )GOGKPUEJCHVUIGH×JNU DGOGTMDCT OCEJGP &GO MÑPPVGP UQ\KCNG #MVK XKV¼VGP XQP 7PVGTPGJOGP GPVIGIGPYKTMGP KPFGO FKG 8GTDKPFWPI \WT IGUGNNUEJCHVNKEJGP7OYGNVWPFFCFWTEJFGT<WUCOOGPJCNVCWEJKPPGT JCNDFGU7PVGTPGJOGPUIGUV¼TMVYGTFGPMÑPPVGP 'U \GKIV UKEJ FCUU #TDGKVUIGUVCNVWPI WPVGT $GFKPIWPIGP XQP 8KTVWCNK UKGTWPIWPF8GTPGV\WPIGKPKIGPGWG#URGMVGDGT×EMUKEJVKIGPOWUUFKG PGDGP IGUVKGIGPGT 8GTCPVYQTVWPI XQT CNNGO FKG T¼WONKEJG 8GTVGKNWPI WPF \GKVNKEJG &KUMQPVKPWKV¼V FGT #TDGKV DGVTGHHGP &CDGK GTIGDGP UKEJ UQYQJNPGWG#PHQTFGTWPIGPWPF$GNCUVWPIGPH×TFKG$GUEJ¼HVKIVGPYKG CWEJ UQ\KCNG (QNIGGTUEJGKPWPIGP FKG XQTCWUUKEJVNKEJ PKEJV PWT GKPG NQMCNG$GFGWVWPIJCDGPYGTFGP &WTEJ PGWG #TDGKVUQTICPKUCVKQPUHQTOGP GPVUVGJGP XKGNH¼NVKIG -QORG VGP\CPHQTFGTWPIGP CP $GUEJ¼HVKIVG )GUVKGIGPG 'KIGPXGTCPVYQTVWPI WPF5GNDUVUV¼PFKIMGKVKP1TICPKUCVKQPGPGTHQTFGTPJÑJGTGHCEJNKEJGOG

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



VJQFKUEJGUQYKGUQ\KCNG(¼JKIMGKVGPGKPGUVCDKNGRU[EJKUEJG-QPUVKVWVK QP WPF FKG (¼JKIMGKV \WT 5GNDUVXGTOCTMVWPI D\Y 5GNDUVUVGWGTWPI

-CUVPGT)GTNOCKGT  <W FGP UVTGUUHÑTFGTPFGP WPF DGNCUVGPFGP #WUYKTMWPIGPOQFGTPGT#TDGKVMÑPPGPPCEJFKGUGT7PVGTUWEJWPIITÑ ²GTGT
UQ\KCNG +PVGTCMVKQP KO KPVGTPCVKQPCNGP -QPVGZV IG\¼JNV YGTFGP &GO IGIGP×DGT UKPF CDGT CWEJ UVTGUUTGFW\KGTGPFG (QNIGP PGWGT #TDGKVUHQT OGP \W XGT\GKEJPGP 5Q GTYGKVGTV UKEJ FGT *CPFNWPIUURKGNTCWO KP FG \GPVTCNGP 'PVUEJGKFWPIUUVTWMVWTGP WPF FKG /KVCTDGKVGT XGTH×IGP ×DGT GKPG JÑJGTG
5GPPGVV5QKUVOKVFGT8GTDTGKVWPIPGWGT#TDGKVUUVTWMVWTGPCWEJ FGT 8GTNWUV FGT 2NCPWPIUUKEJGTJGKV H×T FKG $GUEJ¼HVKIVGP XGTDWPFGP YGPPFCFWTEJCWEJOGJT1RVKQPGPH×TFGP'KP\GNPGPGPVUVGJGPMÑPPGP 'UUKPFRU[EJKUEJG$GNCUVWPIGP\WDGH×TEJVGPFCRGTOCPGPVOKV•PFG TWPI FGT #TDGKVU WPF 'KPMQOOGPUUKVWCVKQP \W TGEJPGP KUV WPF GKPG NCPIHTKUVKIG .GDGPURNCPWPI KOOGT UEJYKGTKIGT YKTF (NGZKDKNKUKGTWPI WPF FKG 0QVYGPFKIMGKV \WT XGTUV¼TMVGP 8GTOCTMVWPI FGT GKIGPGP #T DGKVUMTCHV DGFGWVGP H×T JQEJ 3WCNKHK\KGTVG \YCT XGTOWVNKEJ GKPGP 8QT VGKN YGPKIGT NGKUVWPIUH¼JKIG 2GTUQPGP MÑPPVGP CDGT FCFWTEJ \WPGJ OGPF CP FGP 4CPF FGT $GUEJ¼HVKIWPIUH¼JKIMGKV IGTCVGP YGPP FC\W MGKPG#NVGTPCVKXGPOGJTDGUVGJGP+OV¼INKEJGP#TDGKVUCDNCWHKP5VTWM VWTGPOKVYGEJUGNPFGP#TDGKVUKPJCNVGPIGJV\WFGOFKGGPVNCUVGPFGWPF MQPVKPWKV¼VUGT\GWIGPFG9KTMWPIXQP4QWVKPGXGTNQTGP WPFMCPPFWTEJ UKEJ ¼PFGTPFG $GYGTVWPIUOC²UV¼DG GKPG GTJÑJVG 7PUKEJGTJGKV WPF UQOKVRU[EJQNQIKUEJGP5VTGUUGT\GWIGP'DGPHCNNURTQDNGOCVKUEJ MÑPP VGPUKEJHGJNGPFG-QJ¼UKQPWPFOCPIGNPFGUQ\KCNG$KPFWPIGPKPYGEJ



4HORSTEN
%GGERS
UND
%VA
+IRNER

UGNPFGP #TDGKVUITWRRGP CWUYKTMGP 'U KUV HTCINKEJ QD FKG 5EJCHHWPI ICP\JGKVNKEJGT8GTCPVYQTVWPIUDGTGKEJGCNNGKPGCWUTGKEJVWOFKG+FGPVK HKMCVKQPFGT$GUEJ¼HVKIVGPOKVKJTGT#WHICDGWPFFGT1TICPKUCVKQPJGT \WUVGNNGP UGNDUV YGPP CPFGTG DKPFGPFG /GTMOCNG YGKVIGJGPF HGJNGP &KG 'ZRGTVGPGKPUEJ¼V\WPI DG\×INKEJ FGU GTYCTVGVGP XGTUV¼TMVGP UQ\KC NGP'PICIGOGPVUXQP1TICPKUCVKQPGPYGKUVCWHFGP$GFCTHPCEJPGWGP 9GIGPJKPGKPGP)GIGPRQN\WT\WPGJOGPFGPUQ\KCNGP-¼NVG\WDKNFGP +PGKPG¼JPNKEJG4KEJVWPI\GKIGPFKG8GTOWVWPIGPXQP.CWDCEJGTWPF /CNQPG \WT9KGFGTGPVFGEMWPI XQP <×PHVGPFKGCNU+PVGTGUUGP IGOGKPUEJCHVGP XKGNH¼NVKIG IGUGNNUEJCHVNKEJ YKEJVKIG (WPMVKQPGP ×DGT PGJOGPMÑPPVGPFGTGP'TH×NNWPICWH)TWPF PGWGT 1TICPKUCVKQPU WPF #TDGKVUUVTWMVWTGPXGTNQTGP\WIGJGPFTQJV



%XKURS
:UKUNFTSSZENARIEN
NACH
,AUBACHER-ALONE

'TIGDPKUUGGKPGT(QTUEJGTITWRRGXQO/CUUCEJWUGVVU+PUVKVWVGQH6GEJ PQNQI[ /+6NCUUGPXGTOWVGPFCUUKP<WMWPHVXGTPGV\VGWPFXKTVWGNNG 1TICPKUCVKQPUHQTOGP GKPG YGKVG 8GTDTGKVWPI HKPFGP YGTFGP 6JQOCU /CNQPG WPF 4QDGTV .CWDCEJGT JCDGP KP FKGUGO <WUCOOGPJCPI \YGK <WMWPHVUU\GPCTKGP GPVYKEMGNV FKG OÑINKEJG M×PHVKIG 9KTVUEJCHVUUVTWM VWTGP UMK\\KGTGP .CWDCEJGT/CNQPG  <WO GKPGP MÑPPVG GU KJTGT /GKPWPI PCEJ \WT YGKVIGJGPFGP (TCIOGPVKGTWPI XQP 1TICPKUCVKQPGP MQOOGP DKU JKP \WT HN¼EJGPFGEMGPFGP 8GTDTGKVWPI XKTVWGNNGT 7PVGT PGJOGP &KGUG Y×TFGP CWU WPCDJ¼PIKIGP -NGKP WPF -NGKPUVWPVGTPGJ OGP 'KP2GTUQPGP7PVGTPGJOGP DGUVGJGP FKG UKEJ H×T FKG #DYKEM NWPI GKPGU #WHVTCIU XQT×DGTIGJGPF \WUCOOGPUEJNKG²GP WPF FCPCEJ KJTG.GKUVWPIGPGTPGWVCO/CTMVWPFKPCPFGTGP0GV\YGTMGPCPDKGVGP

5OCNN%QORCPKGUŌ.CTIG0GVYQTMU 5\GPCTKQ<WOCPFGTGPDGUVGJV GKPGIGYKUUG9CJTUEJGKPNKEJMGKVH×TFKG7OMGJTWPIFKGUGT6GPFGP\FGT 8GTUGNDUVUV¼PFKIWPI MNGKPGT 1TICPKUCVKQPUGKPJGKVGP WPF FCOKV H×T FKG 4×EMKPVGITCVKQPCWVQPQOGT9KTVUEJCHVUGKPJGKVGPKPGKPGUVCTMFKXGTUKHK \KGTVG)TQ²QTICPKUCVKQP 8KTVWCN%QWPVTKGU 5\GPCTKQ$GKDGKFGP5\G PCTKGP DNKGDG FKG GTJÑJVG 5GNDUVUV¼PFKIMGKV MNGKPGT 1TICPKUCVKQPUGKP JGKVGP OKV URG\KHKUEJGP -QORGVGP\GP KO 8GTINGKEJ \W MNCUUKUEJGP 7PVGTPGJOGP GTJCNVGP FGT 7PVGTUEJKGF Y×TFG LGFQEJ KP FGT TGEJV NKEJGP 5GNDUVUV¼PFKIMGKV DGUVGJGP 9¼JTGPF KP GKPGT XQP VGORQT¼TGP

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



0GV\YGTMGP FQOKPKGTVGP 9KTVUEJCHVUYGNV \CJNTGKEJG TGEJVNKEJ UGNDUV UV¼PFKIG -NGKPWPVGTPGJOGP GKIGPXGTCPVYQTVNKEJ KJTG .GKUVWPIGP CO /CTMVCPDKGVGPY×TFGP Y×TFGDGKFGT#NVGTPCVKXGFKXGTUKHK\KGTVGT4KG UGPMQP\GTPGFKG -QQRGTCVKQP \YKUEJGP FGP GKP\GNPGP 'KPJGKVGP KPPGT JCND FGU TGEJVNKEJGP 4CJOGPU FGT )TQ²QTICPKUCVKQP GTHQNIGP #WU UEJNCIIGDGPFH×TFKG4GCNKUKGTWPIGKPGUFGTDGKFGP5\GPCTKGPUKPFCWU 5KEJVFGT/+6(QTUEJGTM×PHVKIG'PVYKEMNWPIGPKO$GTGKEJFGT4GIG NWPI IGKUVKIGP 'KIGPVWOU WPF FGT 'VCDNKGTWPI XQP 5VCPFCTFU H×T -Q QRGTCVKQPGP0WTYGPPFKGJÑJGTG7PUKEJGTJGKVŌFKGOKVYGEJUGNPFGP -QQRGTCVKQPGPXGTDWPFGPKUVŌUQYGKVOKPKOKGTVYGTFGPMCPPFCUUFKG 8QTVGKNGFGTGTJÑJVGP(NGZKDKNKV¼VWPFFGU4GUUQWTEGPCWUDCWUFKG-QQT FKPCVKQPU WPF #DUKEJGTWPIUCWHYGPFWPIGP ×DGTYKGIGP YKTF UKEJ FCU 0GV\YGTM5\GPCTKQ FWTEJUGV\GP MÑPPGP #PFGTPHCNNU KUV PCEJ .CWDC EJGT WPF /CNQPG OKV FGT TGEJVNKEJQTICPKUCVQTKUEJGP +PVGITCVKQP FGT 9KTVUEJCHVUGKPJGKVGP\WTGEJPGPFKGKPFGT9GNVYKTVUEJCHVQNKIQRQNKUVK UEJG 5VTWMVWTGP #WHVGKNWPI FGT 9KTVUEJCHV CWH GKPG DGITGP\VG #P\CJN ITQ²GTOWNVKPCVKQPCNGT-QP\GTPGGT\GWIGPMÑPPVG (×TFKGDGKFGPFGTXQTIGUVGNNVGP5\GPCTKGP MÑPPGPDGTGKVUJGWVGGKPKIG $GNGIGGTDTCEJVYGTFGP<WOGKPGPKUVFKG6GPFGP\\WT#WUINKGFGTWPI UGNDUVUV¼PFKI CIKGTGPFGT 1TICPKUCVKQPUGKPJGKVGP \W DGQDCEJVGP FKG KP (QTOXQP2TQHKVEGPVGTPD\YI¼P\NKEJUGNDUVUV¼PFKIKJTG.GKUVWPIGPCO /CTMV CPDKGVGP WPF \W CPFGTGP #PDKGVGTP KP -QPMWTTGP\ UVGJGP <WO CPFGTGPJ¼NVFKG(WUKQPUYGNNG\YKUEJGP-QP\GTPGPYGKVGTCPYQFWTEJ 5[PGTIKGGHHGMVG WPF $×PFGNWPI XQP 4GUUQWTEGP CPIGUVTGDV YGTFGP $GKFG#NVGTPCVKXGPUEJGKPGPFCJGTM×PHVKIOÑINKEJ\WUGKP &KG\YGK<WMWPHVUU\GPCTKGP\GKIGPCDGTKPGTUVGT.KPKGFCUUFKGIGIGP Y¼TVKIGP VGEJPQNQIKUEJGP WPF ÑMQPQOKUEJGP 'PVYKEMNWPIGP XQTCWU UKEJVNKEJ \W VKGHITGKHGPFGP 8GT¼PFGTWPIGP KP FGT 7PVGTPGJOGPU WPF FCOKV CWEJ #TDGKVUQTICPKUCVKQP H×JTGP YGTFGP +P YGNEJG 4KEJVWPI FKGUG 'PVYKEMNWPI XGTNCWHGP YKTF KUV \WO CMVWGNNGP


4HORSTEN
%GGERS
UND
%VA
+IRNER

PQXCVKXG 2TQFWMVG WPF &KGPUVNGKUVWPIGP DGVTCEJVGV YGTFGP MCPP 'KPG FKGUGP 'THQTFGTPKUUGP GPVURTGEJGPFG 1TICPKUCVKQPUUVTWMVWT YKTF FCJGT GKPGJÑJGTG(NGZKDKNKV¼VCWHYGKUGPO×UUGPCNUFKGUOKVJGTMÑOONKEJGP JKGTCTEJKUEJGP 5VTWMVWTGP IGNGKUVGV YGTFGP MCPP #WU FKGUGO )TWPF YGTFGP CPRCUUWPIUH¼JKIG MNGKPGTG 1TICPKUCVKQPUGKPJGKVGP OKV URG\KHK UEJGP -QORGVGP\GP WPF HNGZKDNG #TDGKVUHQTOGP YGKVGT CP $GFGWVWPI IGYKPPGP #PFGTU YKTF FKG \WPGJOGPFG 7OYGNVMQORNGZKV¼V WPF WP UKEJGTJGKV CWU OCTMVNKEJGT WPF VGEJPQNQIKUEJGT 5KEJV MCWO GTHQNITGKEJ DGY¼NVKIVYGTFGPMÑPPGP &KGFCOKVGKPJGTIGJGPFG<WPCJOGFGT5EJPKVVUVGNNGP XQP1TICPKUCVKQ PGP\WKJTGT7OYGNVŌ\W-WPFGP-QQRGTCVKQPURCTVPGTPCWU+PFWUVTKG WPF (QTUEJWPI IGUGNNUEJCHVNKEJGP +PUVKVWVKQPGP GVE Ō DGFGWVGV JQJG #PHQTFGTWPIGP DG\×INKEJ -QQTFKPCVKQP WPF /CPCIGOGPV &CU GTHQNI TGKEJG #IKGTGP CO /CTMV GTHQTFGTV GHHK\KGPVG #DUVKOOWPI UQYQJN KP PGTJCND FGT 1TICPKUCVKQP CNU CWEJ KP <WUCOOGPCTDGKV OKV -QQRGTCVK QPURCTVPGTP &WTEJ FKG CDPGJOGPFG 4QWVKPKUKGTWPI XQP #DN¼WHGP CWH )TWPF FGT JQJGP •PFGTWPIUTCVG OWUU FKGUG #DUVKOOWPI CPFGTYGKVKI GTHQNIGP &KG GPVNCUVGPFG (WPMVKQP XQP 4GIGNP WPF *KGTCTEJKG OWUU FWTEJ CPFGTG /GEJCPKUOGP GTDTCEJV YGTFGP 5GNDUVQTICPKUCVKQP WPF WPVGTPGJOGTKUEJGU &GPMGP FGT $GUEJ¼HVKIVGP YGTFGP KP FKGUGO <W UCOOGPJCPICNU #NVGTPCVKXG\WT JKGTCTEJKUEJGP -QQTFKPCVKQP JGTCPIG \QIGP&KGUUVGNNVLGFQEJJQJG#PHQTFGTWPIGPUQYQJNCPFKG/KVCTDGK VGTYKGCWEJCPFCU/CPCIGOGPV .CWDCEJGTWPF/CNQPGGTYCTVGPCPIGUKEJVUFGTUVGKIGPFGP7PUKEJGTJGKV FWTEJ PGWG 1TICPKUCVKQPU WPF #TDGKVUHQTOGP FKG *GTCWUDKNFWPI XQP )KNFGP¼JPNKEJFGP<×PHVGPFGU/KVVGNCNVGTU .CWDCEJGT/CNQPG FKG KP PGWGP 5VTWMVWTGP H×T <WUCOOGPJCNV WPF MQNNGMVKXG +PVGTGUUGP XGTVTGVWPIUQTIGPMÑPPVGP&KGJQJGP(NGZKDKNKV¼VUCPHQTFGTWPIGPNCUUGP IGOGKPUEJCHVNKEJG #URGMVG \WPGJOGPF KP FGP *KPVGTITWPF VTGVGP YQ FWTEJFGTUQ\KCNG<WUCOOGPJCNVKP7PVGTPGJOGP WPFCWEJ KP FGT )G UGNNUEJCHV IGH¼JTFGV YKTF 6GORQT¼TG $GUEJ¼HVKIWPIUHQTOGP GTIGDPKU QTKGPVKGTVG<WUCOOGPCTDGKVWPFFKGGTYCTVGVGP5EJYKGTKIMGKVGPUVCCVNK EJGT 5Q\KCNXGTUKEJGTWPIUU[UVGOG KO 7OICPI OKV PGWGP $GUEJ¼HVK IWPIUUVTWMVWTGPMÑPPVGPPCEJ/GKPWPIFGT/+6(QTUEJGT\WT'VCDNKG TWPIXQP<×PHVGPH×JTGPFKGCPIGUKEJVUFGT+PFKXKFWCNKUKGTWPIUVGPFGP\

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



KP FGT #TDGKVUYGNV KFGPVKV¼VUUVKHVGPF YKTMGP MÑPPVGP <×PHVG MÑPPVGP DGKURKGNUYGKUG +PVGTGUUGPXGTVTGVWPIGP XQP $GTWHUITWRRGP UGKP FKG H×T KJTG /KVINKGFGT &KGPUVNGKUVWPIGP KP (QTO XQP ,QDDÑTUGP 3WCNKHK\KG TWPIUCPIGDQVGP-TCPMGPWPF4GPVGPXGTUKEJGTWPIGVEGTDTKPIGP2TQ DNGOCVKUEJ MCPP LGFQEJ KP FKGUGO <WUCOOGPJCPI CPIGOGTMV YGTFGP FCUUCWHHTGKYKNNKIG5GNGMVKQPKJTGT/KVINKGFGTDGTWJGPFG+PVGTGUUGPXGT GKPKIWPIGP YGPKIGT NGKUVWPIUUVCTMG 2GTUQPGP WPVGT 7OUV¼PFGP U[UVG OCVKUEJDGPCEJVGKNKIGPY×TFGP&WTEJUQNEJG<×PHVGMÑPPVGPFKGUQ\K CNGP 5RCPPWPIGP FKG OKV FGT UEJYKPFGPFGP 5VCDKNKV¼V XQP $GUEJ¼HVK IWPIUUVTWMVWTGP WPF UQOKV FGT #DPCJOG IGOGKPUEJCHVNKEJGT 5Q\KCNNGK UVWPIGPGKPJGTIGJGPPWTDGFKPIVIGOKNFGTVYGTFGP



2ESÔMEE

&CU XGT¼PFGTVG YKTVUEJCHVNKEJG VGEJPQNQIKUEJG WPF IGUGNNUEJCHVNKEJG 7OHGNFXQP1TICPKUCVKQPGPH×JTV\WPGWGP(QTOGPFGT7PVGTPGJOGPU WPF #TDGKVUQTICPKUCVKQP 7PVGTUWEJWPIGP FGU (TCWPJQHGT+5+ JCDGP IG\GKIVFCUU7PVGTPGJOGPDGTGKVUJGWVGXGTUV¼TMVMQQRGTKGTGPWPFFKGU KP <WMWPHV PQEJ CWUDCWGP YQNNGP &KG \YGKVG FGWVUEJG &GNRJKUVWFKG DGUV¼VKIV CPJCPF XGTUEJKGFGPGT 6JGUGP GDGPHCNNU FKGUG 'KPUEJ¼V\WPI WPF OKUUVFGT8GTDTGKVWPIXQP-QQRGTCVKQPGP 0GV\YGTMGP WPF PGWGP #TDGKVUHQTOGP H×T FKG <WMWPHV GKPG PQEJ ITѲGTG $GFGWVWPI DGK $G TGKVU KP FGP P¼EJUVGP ,CJTGP YKTF OKV FGT FGWVNKEJGP •PFGTWPI XQP DGMCPPVGP#TDGKVUWPF$GUEJ¼HVKIWPIUHQTOGPIGTGEJPGVYQFWTEJGKPG 4GKJG PGWGT /ÑINKEJMGKVGP CDGT CWEJ \W DGT×EMUKEJVKIGPFG 4KUKMGP GPVUVGJGP YGTFGP 9GNEJG #WUYKTMWPI FKGUGT 6TGPF N¼PIGTHTKUVKI JCV YKTFXQP.CWDCEJGTWPF/CNQPGKP\YGKOÑINKEJGP5\GPCTKGPFWTEJIG URKGNV

4HORSTEN
%GGERS
UND
%VA
+IRNER





!BSCHLUSSDISKUSSION



&KG#WUYGTVWPIGPFGT'TJGDWPI+PPQXCVKQPGPKPFGT2TQFWMVKQP FGU(TCWPJQHGT+5+WPVGTUVTGKEJGPFKG&GNRJK6JGUGP\WT8GT DTGKVWPIXQP-QQRGTCVKQPWPF8GTPGV\WPI-QQRGTCVKQPGPIGJÑ TGPKPFGT+PXGUVKVKQPUI×VGTKPFWUVTKGDGTGKVU\WTDGVTKGDNKEJGP 2TCZKU

&KG 7PVGTUWEJWPIGP FGU (TCWPJQHGT+5+ JCDGP IG\GKIV FCUU FGT ×DGT YKGIGPFG6GKNFGT7PVGTPGJOGPKPFGT+PXGUVKVKQPUI×VGTKPFWUVTKGDGTGKVU JGWVG\WOKPFGUVKPGKPGOFGT$GTGKEJG'PVYKEMNWPI8GTVTKGD5GTXKEG $GUEJCHHWPI WPF 2TQFWMVKQP MQQRGTKGTV KPUIGUCOV 2TQ\GPV FGT WP VGTUWEJVGP$GVTKGDGWPFFKGUKP<WMWPHVPQEJCWUDCWGPYKNN-QQRGTC VKQPGP KO $GTGKEJ (QTUEJWPI WPF 'PVYKEMNWPI UKPF CO UV¼TMUVGP CWU IGRT¼IV YKG FKGU CWEJ XQP FGP &GNRJK'ZRGTVGP KP FGT \YGKVGP  6JGUGXGTOWVGVYWTFG &KG GORKTKUEJG 'XKFGP\ H×T XKTVWGNNG 7PVGTPGJOGP Ō CNU HNGZKDGNUVG (QTOFGT-QQRGTCVKQPŌKUVFGT\GKVJKPIGIGPPQEJ\W XGTPCEJN¼UUKIGP &GPPQEJ UEJGKPV \WM×PHVKI 2QVGP\KCN H×T FKGUG 1TICPKUCVKQPUHQTO XQT JCPFGP\WUGKP+OOGTJKPKUVGKP&TKVVGNFGT7PVGTPGJOGPKPFGTFGWV UEJGP+PXGUVKVKQPUI×VGTKPFWUVTKGFGO-QP\GRV FGU XKTVWGNNGP 7PVGTPGJ OGPU IGIGP×DGT RQUKVKX GKPIGUVGNNV QFGT UEJ¼V\GP GU H×T WPXGT\KEJVDCT GKP$GKFGPITQ²GP7PVGTPGJOGPKUVFKGUGT#PVGKNUQICTPQEJFGWVNKEJ JÑJGT 7PVGTUVTKEJGP YKTF FKGUG 'KPUEJ¼V\WPI \WU¼V\NKEJ FWTEJ FGP TGNCVKX JQJGP 8GTDTGKVWPIUITCF XQP 6GEJPKMGP \WT ×DGTDGVTKGDNKEJGP 8GTPGV\WPI>FWTEJFKG&GNRJKUVWFKGCPIGPQOOGPG
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



PGJOGPU 'U DNGKDV LGFQEJ \W DGT×EMUKEJVKIGP FCUU FKG UKEJ JKGTCWH DG\KGJGPFG &GNRJK6JGUG   XQP GKPGO TGNCVKX NCPIHTKUVKIGP


'UMCPPIGIGPY¼TVKIPKEJV\YKUEJGPWPVGTUEJKGFNKEJGP -QQRGTCVKQPUKPVGPUKV¼VGPWPVGTUEJKGFGPYGTFGP

&KGMQPVTQXGTUG&KUMWUUKQPWOFKGCMVWGNNGWPF\WM×PHVKIG$GFGWVWPI XQP -QQRGTCVKQPGP WPF XKTVWGNNGP 7PVGTPGJOGP KUV WPUGTGT /GKPWPI PCEJ ITѲVGPVGKNU CWH FKG HGJNGPFG &KHHGTGP\KGTWPI GKP\GNPGT -QQRGTC VKQPUHQTOGP\WT×EM\WH×JTGP9GFGTFKG&CVGPCWUFGT'TJGDWPI+PPQ XCVKQPGP KP FGT 2TQFWMVKQP PQEJ FKG 'ZRGTVGPGKPUEJ¼V\WPIGP CWU FGT &GNRJKUVWFKG NCUUGP GKPG $GYGTVWPI XGTUEJKGFGPGT -QQRGTCVKQPUKPVGP UKV¼VGP \W 'U YKTF NGFKINKEJ \WUCOOGPHCUUGPF XQP -QQRGTCVKQP IG URTQEJGP FKG LGFQEJ IGNGIGPVNKEJGP +PHQTOCVKQPUCWUVCWUEJ GDGPUQ DG KPJCNVGVYKGKPVGPUKXG<WUCOOGPCTDGKV&CJGTKUVGUWPMNCTYGNEJGKP JCNVNKEJG $GFGWVWPI -QQRGTCVKQPUPGV\YGTMGP KP <WMWPHV MQPMTGV \W MQOOV#WUYKTMWPIGPMÑPPVGPPWTKP#DJ¼PIKIMGKVXQPFGTLGYGKNKIGP +PVGPUKV¼V FGT 8GTPGV\WPI UKPPXQNN FKUMWVKGTV YGTFGP FC IGNGIGPVNKEJG -QPVCMVG \W -QQRGTCVKQPURCTVPGTP GTYCTVWPIUIGO¼² GJGT YGPKI 'KP HNWUU CWH FCU 7PVGTPGJOGP WPF FKG #TDGKVUIGUVCNVWPI JCDGP YGTFGP Y¼JTGPF GPI XGT\CJPVG <WUCOOGPCTDGKV OKV CPFGTGP 2CTVPGTP FCU IG UCOVG 7PVGTPGJOGPUIGUEJGJGP DGGKPHNWUUV 'U KUV FGWVNKEJ IGYQTFGP FCUU WPVGTPGJOGPU×DGTITGKHGPFG <WUCOOGPCTDGKV WPF 8GTPGV\WPI \W PGJOGPFKGUDGFGWVGVLGFQEJPKEJV\YCPIUN¼WHKIGKPGGKPJGKVNKEJG8GT ¼PFGTWPIKPFGP$GVTKGDGP(QTOGPWPF#WURT¼IWPIGPFGT-QQRGTCVKQP MÑPPGPUKEJGDGPHCNNULGPCEJ$TCPEJGUVCTMWPVGTUEJGKFGP5QJCVXGT OWVNKEJFKG8GTPGV\WPIKPFGT+PFWUVTKGCPFGTG #WUYKTMWPIGP CNU -Q QRGTCVKQPUPGV\YGTMG KP FGT (QTUEJWPI QFGT KO &KGPUVNGKUVWPIUUGMVQT



4HORSTEN
%GGERS
UND
%VA
+IRNER

'KP\GNPG /GTMOCNG O×UUVGP GTUV DTCPEJGPURG\KHKUEJ WPVGTUWEJV WPF OKVGKPCPFGTXGTINKEJGPYGTFGPWOIGPCWGTG#WUUCIGPVTGHHGP\WMÑP PGP > UEJGKPDCTG 9KFGTURTWEJ \YKUEJGP FGT PWT OQFGTCVGP \WM×PHVKIGP <WPCJOG XQP -QQRGTCVKQPGP CWH $CUKU FGT 'TJGDWPI +PPQXCVKQPGP KP FGT 2TQFWMVKQP WPF FGT XQP FGP &GNRJK'ZRGTVGP RTQIPQUVK\KGTVGP TC UCPVGP #WUDTGKVWPI FKGUGT 1TICPKUCVKQPUHQTO N¼UUV UKEJ WPVGT $GT×EM UKEJVKIWPI FGT -QQRGTCVKQPUKPVGPUKV¼V CWHNÑUGP &C DGTGKVU JGWVG GKP JQJGT#PVGKNFGT7PVGTPGJOGPCWHKTIGPFGKPG9GKUGMQQRGTKGTVIKDVGU YGPKI \WM×PHVKIGU 2QVGP\KCN H×T \WU¼V\NKEJG -QQRGTCVKQPGP &COKV KUV LGFQEJ PQEJ PKEJVU ×DGT FKG +PVGPUKV¼V DGMCPPV YGNEJG UKEJ FWTEJCWU DGFGWVGPF UVGKIGTP NKG²G &KG &GNRJK'ZRGTVGP DG\KGJGP UKEJ FCIGIGP XQTYKGIGPF CWH (QTOGP FGT \YKUEJGPDGVTKGDNKEJGP -QQRGTCVKQP FKG KPVGPUKX IGPWI UKPF WO JGTMÑOONKEJG 1TICPKUCVKQPUCDN¼WHG KP (TCIG \W UVGNNGP 5QOKV UKPF FKG 7PVGTUEJKGFG KP FGP 'TIGDPKUUGP WPUGTGT #WHHCUUWPI PCEJCWH7PVGTUEJKGFG DGK FGT IGOGKPVGP #WURT¼IWPI XQP -QQRGTCVKQPGP KP FGP DGKFGP &CVGPITWPFNCIGP \WT×EM\WH×JTGP 9¼J TGPF FKG 'TJGDWPI +PPQXCVKQPGP KP FGT 2TQFWMVKQP DGK FGT 'TOKVVNWPI FGT IGIGPY¼TVKIGP #WUDTGKVWPI XQP -QQRGTCVKQPGP LGINKEJG NQUG -Q QRGTCVKQPUHQTOOKVGKPDG\KGJVYKTFKPFGT&GNRJKUVWFKGGJGTXQPKPVGP UKXGTGP 8GTPGV\WPIUCMVKXKV¼VGP IGURTQEJGP FKG LGFQEJ GTYCTVWPIUIG O¼²GTUVKP<WMWPHVTGNGXCPVG8GTDTGKVWPIHKPFGPYGTFGP



>YKTVUEJCHVNKEJG8GTINGKEJ\YKUEJGPMQQRGTKGTGPFGPWPF PKEJVMQQRGTKGTGPFGP7PVGTPGJOGPKUVUEJYKGTKI

+PUIGUCOV \GKIGP FKG #PCN[UGP FCUU GU MGKPGP CWVQOCVKUEJGP <WUCO OGPJCPI\YKUEJGPFGOYKTVUEJCHVNKEJGP'THQNIWPFFGT-QQRGTCVKQPU CMVKXKV¼V XQP7PVGTPGJOGP IGDGP OWUU8KGNOGJTKUV PCEJ XGTUEJKGFG PGP -QQRGTCVKQPUHGNFGTP OÑINKEJGTYGKUG CWEJ CPFGTGP 8GTJCNVGPUFK OGPUKQPGP\WWPVGTUEJGKFGPFKGGUDGKFGT#PCN[UGWPF$GYGTVWPIXQP 0GV\YGTMGP \W DGT×EMUKEJVKIGP IKNV 7O \W GKPGT $GYGTVWPI XQP 7P VGTPGJOGPUXGTD×PFGPWPFKJTGT.GKUVWPIUH¼JKIMGKV\WMQOOGPDGFCTH GUFCJGTUQYQJNGKP\GNDGVTKGDNKEJGTYKGCWEJURG\KHKUEJGT2GTHQTOCPEG KPFKMCVQTGP H×T 0GV\YGTMG 5QNEJG 2GTHQTOCPEGKPFKMCVQTGP NKGIGP LG FQEJPWTKP#PU¼V\GPXQT8KGNHCEJYKTF\WFGODGVQPVFCUUFGT'THQNI

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



XQP 7PVGTPGJOGP KO KPVGPUKXGP 9GVVDGYGTD XQP KJTGT (¼JKIMGKV \WT -QQRGTCVKQPCDJ¼PIV&KG-QP\GPVTCVKQPCWH-GTPMQORGVGP\GPWPFFKG <WUCOOGPH×JTWPIXQP6GKNRTQFWMVGP\WGKPGT)GUCOVNGKUVWPI YGTFGP XQP FGP &GNRJK'ZRGTVGP CNNIGOGKP CNU IGGKIPGVG 5VTCVGIKGP H×T FKG NCPIHTKUVKIG ¯DGTNGDGPUH¼JKIMGKV XQP 7PVGTPGJOGP IGUGJGP &C FKGUG 5VTCVGIKG DGTGKVU GKPG YGKVG 8GTDTGKVWPI IGHWPFGP JCV KUV LGFQEJ FGT 8GTINGKEJ \W #NVGTPCVKXGP CWH )TWPF HGJNGPFGT 4GHGTGP\FCVGP UEJYKG TKI7PUGTGT#PUKEJVPCEJMÑPPVGFCU2TQDNGOFGT8GTINGKEJDCTMGKVXQP YKTVUEJCHVNKEJGO 'THQNI \YKUEJGP MQQRGTKGTGPFGP WPF PKEJV MQQRGTKG TGPFGP 7PVGTPGJOGP CWH FTGK OÑINKEJG 7TUCEJGP \WT×EMIGH×JTV YGT FGP <WO GKPGP NKGIGP YKG DGTGKVU GTY¼JPV MGKPG IGGKIPGVGP +PUVTW OGPVG KP (QTO XQP +PFKMCVQTGP QFGT -GPP\CJNGP XQT &CT×DGT JKPCWU MÑPPVG FKG JQJG 8GTDTGKVWPI DGTGKVU FC\W IGH×JTV JCDGP FCUU FWTEJ -QQRGTCVKQP MGKPG DGFGWVGPFGP 9GVVDGYGTDUXQTVGKNG OGJT \W GT\KGNGP UKPFFCFKGUUEJQP UVCVGQHVJGCTV KUV7PFUEJNKG²NKEJKUVCWEJFGPMDCT FCUU -QQRGTCVKQPUCMVKXKV¼VGP PKEJV KOOGT OKV RQUKVKXGP 'HHGMVGP H×T FGP7PVGTPGJOGPUGTHQNIXGTMP×RHVUKPF<W MQQRGTKGTGPOWUU PKEJVKP LGFGO(CNNDGUUGTUGKPCNUPKEJV\WMQQRGTKGTGPXKGNOGJTMÑPPVGGUCWH FKG #TV WPF &WTEJH×JTWPI FGT -QQRGTCVKQP QFGT 8GTPGV\WPI CPMQO OGP FKG WPVGTUEJKGFNKEJG 'HHGMVG JCDGP MCPP 9GNEJG 7TUCEJGP JKGT ITGKHGPUQNNVGKPYGKVGTIGJGPFGP7PVGTUWEJWPIGPIGMN¼TVYGTFGP'TUVG #PU¼V\GH×TFKG$GUVKOOWPIXQPIWVGPWPFUEJYCEJGP-QQRGTCVKQPGP \KGNGP CWH FKG #DJ¼PIKIMGKV FGU 'THQNIU XQP FGT 7PVGTPGJOGPUITѲG UQYKGCWH7PVGTUEJKGFGKO1UV9GUV8GTINGKEJ 'IIGTU-KPMGN



&KG8GTDTGKVWPIXQP-QQRGTCVKQPGPKUVOKVPGWGP 3WCNKHKMCVKQPUCPHQTFGTWPIGPCPFKG$GUEJ¼HVKIVGPXGTDWPFGP

&KG DGHTCIVGP 'ZRGTVGP DGVTCEJVGP FKG -QQRGTCVKQPUH¼JKIMGKV XQP 7P VGTPGJOGPCNUCNNIGOGKPG5EJN×UUGNMQORGVGP\FGT<WMWPHV0WT$GVTKG DGFKGKPFGT.CIGUKPFOKVCPFGTGPGHHK\KGPV\WUCOOGP\WCTDGKVGPWPF KJTG 2TQ\GUUG CWHGKPCPFGT CD\WUVKOOGP YGTFGP FGOPCEJ FKG *GTCWU HQTFGTWPIGP FGU 9GVVDGYGTDU GTHQNITGKEJ DGY¼NVKIGP MÑPPGP 9KG DGTGKVUCWUIGH×JTVDGFGWVGVFKGUFCUUFKG/KVCTDGKVGTLGPCEJ+PVGPUKV¼V FGT-QQRGTCVKQPGDGPHCNNUFCXQPDGVTQHHGPUGKPYGTFGPWPF\WU¼V\NKEJG 3WCNKHKMCVKQPGPDGPÑVKIGP0GDGPUQ\KCNGT-QORGVGP\FKGH×T6GCOCT DGKV CNNIGOGKP XQP GPVUEJGKFGPFGT $GFGWVWPI KUV MÑPPVGP (¼JKIMGKVGP



4HORSTEN
%GGERS
UND
%VA
+IRNER

\WO 5GNDUVOCPCIGOGPV RU[EJKUEJG 5VCDKNKV¼V /GVJQFGPMQORGVGP\ WPF(NGZKDKNKV¼VCNU\WU¼V\NKEJG#PHQTFGTWPIGPCP$GUEJ¼HVKIVGFGWVNKEJ YGTFGP -CUVPGT)GTNOCKGT&KGUMÑPPVG2TQDNGOGXQP¯DGTHQT FGTWPI CWHYGTHGP XQT CNNGO XQT FGO *KPVGTITWPF FGT *GVGTQIGPKV¼V XQP 2GTUÑPNKEJMGKVUUVTWMVWTGP (TCINKEJ KUV \WFGO CWEJ KP YGNEJGT (QTOKPHQNIGXGTUV¼TMVGT-QQRGTCVKQPUCMVKXKV¼VGPGKPG VCVU¼EJNKEJG *Ñ JGTSWCNKHK\KGTWPI\WGTYCTVGPKUVD\YYKGUKEJFKGUCWHFKG$GUEJ¼HVK IWPIUH¼JKIMGKVFGT$GVTQHHGPGPCWUYKTMV<WFKGUGO#URGMVNKGIGPWPU FGT\GKVPQEJMGKPG#WUYGTVWPIGPCWUFGT'TJGDWPI+PPQXCVKQPGPKPFGT 2TQFWMVKQPXQT



8GTPGV\WPIWPF-QQRGTCVKQPH×JTGPPKEJV\YCPIUN¼WHKI\W ICP\JGKVNKEJGT#TDGKVUIGUVCNVWPI

&KG GPVURTGEJGPFGP 6JGUGP CWU FGT &GNRJKUVWFKG UWIIGTKGTGP GKPGP <WUCOOGPJCPI \YKUEJGP 0GV\YGTMQTICPKUCVKQPGP WPF UGNDUVUV¼PFKIGP 8GTCPVYQTVWPIUDGTGKEJGP D\Y ICP\JGKVNKEJGT #TDGKVUIGUVCNVWPI 'U YKTFCPIGPQOOGPFCUUPGWG1TICPKUCVKQPUHQTOGPOKVOGJT5GNDUVXGT CPVYQTVWPI WPF FCOKV 5GNDUVUV¼PFKIMGKV IGUVKGIGPGO *CPFNWPIUURKGN TCWO UQYKG ITѲGTGT
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



'U YKTFXGTOWVGVFCUUFKGUG'PVYKEMNWPIŌUQHGTPUKGKO <WUCOOGP JCPIOKV-QQRGTCVKQPUVGJVŌCWHUVCTMG7PVGTUEJKGFGDGKFGP #WUYKT MWPIGPXQP-QQRGTCVKQPUCMVKXKV¼VGP\WT×EM\WH×JTGPKUV&KG)GUVCNVWPI FGT#TDGKVKPMQQRGTKGTGPFGP7PVGTPGJOGPJ¼PIVGPVUEJGKFGPFXQPFGT #TVFGT\WGTDTKPIGPFGP.GKUVWPICDWPFOWUUPKEJV\YCPIUN¼WHKIWO HCUUGPFG )GUVCNVWPIUURKGNT¼WOG H×T FKG /KVCTDGKVGT DGKPJCNVGP 9GPP NGFKINKEJUVCTMURG\KHK\KGTVG6GKNRTQFWMVGIGHGTVKIVYGTFGPD\Y#DN¼WHG KPPGTJCND FGU -QQRGTCVKQPUPGV\YGTMU UVTGPI IGTGIGNV UKPF H×JTV FKG -QQRGTCVKQP PKEJV \W OGJT *CPFNWPIUURKGNTCWO H×T FKG $GUEJ¼HVKIVGP &KGUMÑPPVGFKG<WPCJOGHTGOFDGUVKOOVGT#TDGKVUHQTOGPVTQV\INGKEJ \GKVKIGT <WPCJOG XQP -QQRGTCVKQPUCMVKXKV¼VGP GTMN¼TGP #PFGTGTUGKVU MÑPPVGUKEJFKGRCTCNNGNG<WPCJOGUGNDUVDGUVKOOVGT#TDGKVCWHKPVGPUK XGWPFYKUUGPUDCUKGTVG0GV\YGTMGDG\KGJGPKPFGPGP GEJVG MQQRGTCVK XG .GKUVWPIUGTUVGNNWPI WPF UQOKV UEJPKVVUVGNNGP×DGTITGKHGPFG #TDGKV GTHQNIV&KGUG2QNCTKUKGTWPI OCEJVFGWVNKEJFCUUGKPG8GTDTGKVWPIXQP -QQRGTCVKQPUPGV\YGTMGP PKEJV \YCPIUN¼WHKI DGUUGTG $GFKPIWPIGP H×T ICP\JGKVNKEJG #TDGKVUIGUVCNVWPI KORNK\KGTV 'U DGUVGJV FKG )GHCJT FCUU FKGKPPGTDGVTKGDNKEJG#TDGKVUVGKNWPIKPOCPEJGP(¼NNGPUQICT\WPKOOV XQT CNNGO YGPP FKG 5RG\KCNKUKGTWPI CWH 6GKNRTQFWMVG UVCTM CWUIGRT¼IV KUV •JPNKEJG 6GPFGP\GP MQPPVGP CWEJ KP GKPKIGP OKVVGNUV¼PFKUEJGP 7PVGTPGJOGP DGQDCEJVGV YGTFGP FGTGP -QQRGTCVKQPUCMVKXKV¼VGP KO 4CJOGPFKGUGU2TQLGMVUWPVGTUWEJVYWTFGP&KGUVCTMG8GTPGV\WPIOKV CPFGTGP 7PVGTPGJOGP JCVVG KP FGP CPIGURTQEJGPGP (¼NNGP MGKPG #WU YKTMWPIGP CWH FKG $GUEJ¼HVKIVGP FC FKG \W GTDTKPIGPFG .GKUVWPI MNCT XQTIGIGDGP YCT WPF MGKPGP GTYGKVGTVGP *CPFNWPIUURKGNTCWO GTOÑI NKEJVG'UKUV FCJGT FWTEJCWU FGPMDCT FCUU -QQRGTCVKQPUCMVKXKV¼VGP NG FKINKEJ CWH FGT 'DGPG FGT 7PVGTPGJOGPUNGKVWPI ICP\JGKVNKEJ CPIGNGIV UKPFLGFQEJMGKPGRQUKVKXGP#WUYKTMWPIGPH×TFKG/KVCTDGKVGTOKVUKEJ DTKPIGP



8GTPGV\WPIWPF8KTVWCNKUKGTWPIDKGVGPPKEJVPWTPGWG%JCPEGP UQPFGTPMÑPPVGPCWEJ\WKPFKXKFWGNNGPWPFIGUGNNUEJCHVNKEJGP 2TQDNGOGPH×JTGP

1DYQJNFKGDGHTCIVGP'ZRGTVGPKPKJTGT'KPUEJ¼V\WPIDG\×INKEJ8GT¼P FGTWPIGPKPFGT7PVGTPGJOGPUWPF#TDGKVUQTICPKUCVKQPGKPGJQJG8GT ¼PFGTWPIUF[PCOKM GTYCTVGP YCTPGP UKG INGKEJ\GKVKI GKPFTKPINKEJ XQT



4HORSTEN
%GGERS
UND
%VA
+IRNER

UQ\KCNGP WPF IGUGNNUEJCHVNKEJGP (QNIGRTQDNGOGP FKG CNNGTFKPIU KP FGT 5VWFKGPKEJV YGKVGT URG\KHK\KGTV YGTFGP &KG /GVJQFG FGT &GNRJKDGHTC IWPIKUVEJCPEGPQTKGPVKGTVCWUIGTKEJVGVXGTPCEJN¼UUKIVFCJGTVGPFGP\KGNN 9KFGTURT×EJGWPF4KUKMGP #WH 'DGPG FGT +PFKXKFWGP MÑPPVG FKG <WMWPHV 8GT¼PFGTWPIGP FGT #T DGKVUUKVWCVKQP DTKPIGP FKG PKEJV PWT OKV RQUKVKXGP 'HHGMVGP YKG #D YGEJUNWPI WPF OGJT 5GNDUVUV¼PFKIMGKV XGTDWPFGP UGKP YGTFGP #PIG UKEJVU HGJNGPFGT 2NCPDCTMGKV WPF J¼WHKI YGEJUGNPFGT #TDGKVUMQPUVGNNC VKQPGP MÑPPVGP XGTUV¼TMV ¯DGTHQTFGTWPI WPF <WMWPHVUCPIUV CWHVTGVGP WPFFGPUQ\KCNGP<WUCOOGPJCNVDGGKPVT¼EJVKIGP+O'ZMWTU\WFGP<W MWPHVUU\GPCTKGPXQP.CWDCEJGTWPF/CNQPGYWTFGPDGTGKVUFKG+PVGITC VKQPURTQDNGOG FKUMWVKGTV FKG KP <WMWPHV CWH IGUGNNUEJCHVNKEJGT 'DGPG XQP4GNGXCP\UGKPMÑPPVGP>XGTOWVGVG7ODTWEJKPFGT#TDGKVUYGNV MCPP CNNGTFKPIU IGIGPY¼TVKI PWT DGITGP\V CPJCPF UVCVKUVKUEJGT
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



/QFWNCTKUKGTWPI WPF (NGZKDKNKUKGTWPI FGT 1TICPKUCVKQP CWH #TDGKVUCD N¼WHGCWUFKGFCFWTEJYGPKIGTRNCPDCTWPFMQORNGZGTYGTFGP'UYWT FGDGTGKVUFKUMWVKGTVFCUUFCOKVPKEJVWPDGFKPIV)CP\JGKVNKEJMGKVKPFGT #TDGKVUIGUVCNVWPIXGTDWPFGPKUVWPFFCUUUQICT 4×EMUEJTKVVG DG\×INKEJ FGT UEJQP GTTGKEJVGP 'THQNIG KP FGT OGPUEJGPIGTGEJVGP #TDGKVUIGUVCN VWPIFGPMDCTUKPF



/FFENE
&RAGEN
&ORSCHUNGSBEDARF

+O 5RCPPWPIUHGNF \YKUEJGP 5RG\KCNKUKGTWPI WPF XGTVKMCNGT +PVGITCVKQP KUVPQEJWPIGMN¼TVKPYGNEJG4KEJVWPIFKG'PVYKEMNWPIXGTNCWHGPYKTF 9KTFFKG


4HORSTEN
%GGERS
UND
%VA
+IRNER

TCVKQPGPCODGUVGPKPPGTJCNDFGUTGIGNPFGP4CJOGPUXQPFKXGTUKHK\KGT VGP)TQ²QTICPKUCVKQPGPGPVHCNVGPMÑPPGP (QTUEJWPIUDGFCTH GTIKDV UKEJ KP FKGUGO <WUCOOGPJCPI \WO GKPGP \W FGP KPUVKVWVKQPGNNGP 4CJOGPDGFKPIWPIGP XQP 0GV\YGTMGP FKG -QQRG TCVKQPUCMVKXKV¼VGP HÑTFGTP QFGT CWEJ JGOOGP MÑPPGP #NU UQNEJG MÑP PGPTGEJVNKEJG4GIGNWPIGPFCU$KNFWPIUYGUGPFKG#MVKXKV¼VGPXQP+P VGTGUUGPXGTVTGVWPIGP WUY IG\¼JNV YGTFGP <WO CPFGTGP DGUVGJV (QT UEJWPIUDGFCTHKP$G\WICWHPGV\YGTMKPVGTPG2TQ\GUUGFKGUKEJKPXKGNGP #URGMVGP XQO VTCFKVKQPGNNGP /CPCIGOGPVXGTUV¼PFPKU WPVGTUEJGKFGP &CDGKUKPFWPVGTCPFGTGO(TCIGPDG\×INKEJFGTIGOGKPUCOGP5VTCVGIKG -QQTFKPCVKQP XQP #TDGKVURTQ\GUUGP *CPFJCDWPI XQP +PPQXCVKQPGP 9KUUGPUOCPCIGOGPV 2GTUQPCNOCPCIGOGPV UQYKG 8GTVTCWGP XQP $G FGWVWPI +P -QQRGTCVKQPUDG\KGJWPIGP GTJCNVGP FKGUG *CPFNWPIUHGNFGT GKPGPGWG#WURT¼IWPIFCFKG$GVGKNKIVGPJGVGTQIGP WPFT¼WONKEJXGT VGKNVUKPF &KG#WUTKEJVWPIFGT#MVKXKV¼VGPCPGKPGTIGOGKPUCOIGVGKNVGP5VTCVGIKG URKGNVIGTCFGDGK-QQRGTCVKQPGPGKPGYKEJVKIG4QNNG&CU9GEJUGNURKGN \YKUEJGPFGTLGYGKNKIGP7PVGTPGJOGPUUVTCVGIKG WPFFGT-QQRGTCVKQPU UVTCVGIKGDKTIVLGFQEJRQVGP\KGNNG-QPHNKMVG9KFGTURT×EJG WPF+PVGTGU UGPFKHHGTGP\GP MÑPPGP FKG (QNIGP UGKP FKG CWHIGNÑUV D\Y \WO #WU INGKEJIGDTCEJVYGTFGPO×UUGP'DGPUQMCPPFKG-QQTFKPCVKQPFGTMQ QRGTCVKXGP .GKUVWPIURTQ\GUUG QTICPKUCVKQPUKPVGTPG 2TQDNGOG XGTWTUC EJGP YGPP FKG 2TKQTKV¼VGP WPF 9GKUWPIUDGHWIPKUUG KO -QQRGTCVKQPU RTQ\GUUPKEJVJKPTGKEJGPFIGMN¼TVUKPFWPFFCFWTEJFKG×DTKIGP#DN¼WHG KO 7PVGTPGJOGP KTTKVKGTV YGTFGP $GK (W'-QQRGTCVKQPGP UVGNNV UKEJ \WFGO FKG (TCIG PCEJ FGT IGPCWGP <WTGEJGPDCTMGKV XQP +PPQXCVKQPGP \WGKP\GNPGP1TICPKUCVKQPGPXQTCNNGOKO*KPDNKEMCWHRCVGPVTGEJVNKEJG 2TQDNGOG ,G KPVGPUKXGT FKG -QQRGTCVKQP \YKUEJGP WPVGTUEJKGFNKEJGP 7PVGTPGJOGPY¼JTGPFFGU(W'2TQ\GUUGUKUVWOUQUEJYGTGTYKTFFKG $GUVKOOWPIFGTGKP\GNPGP$GKVT¼IG\WTIGOGKPUCOGPVYKEMGNVGP0GWG TWPI&KGUMCPPGXGPVWGNNDGKUR¼VGTGP(TCIGPFGT'TIGDPKUXGTYGTVWPI 7PMNCTJGKVGPWPF8GTVGKNWPIUMQPHNKMVGXGTWTUCEJGP &C -QQRGTCVKQP \YKUEJGP 7PVGTPGJOGP HCMVKUEJ ×DGT 2GTUQPGP UVCVV HKPFGV UKPF 9KUUGPUOCPCIGOGPV WPF 2GTUQPCNOCPCIGOGPV KP -QQRG

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



TCVKQPGP GPI OKVGKPCPFGT XGTDWPFGP 7PVGTPGJOGPU×DGTITGKHGPFG <W UCOOGPCTDGKV GTHQTFGTV GKPG U[UVGOCVKUEJG CWH FKG -QQRGTCVKQPUCTDGKV CWUIGTKEJVGVG2GTUQPCNGPVYKEMNWPIFKGCWEJPGWGP3WCNKHKMCVKQPUGTHQT FGTPKUUGP4GEJPWPIVT¼IV&CT×DGTJKPCWUCXCPEKGTV8GTVTCWGP\WGKPGO YKEJVKIGP -TKVGTKWO H×T HWPMVKQPKGTGPFG -QQRGTCVKQPUDG\KGJWPIGP PKEJV\WNGV\VFGUJCNDYGKNXKGNG#URGMVGFGT<WUCOOGPCTDGKVPKEJVKO &GVCKN TGEJVNKEJ HGUVIGNGIV YGTFGP MÑPPGP 7O VTQV\ FGT 7PUKEJGTJGKV GPI \WUCOOGPCTDGKVGP \W MÑPPGP KUV GKP 8GTVTCWGPUXGTJ¼NVPKU \YK UEJGPFGPDGVGKNKIVGP7PVGTPGJOGPXQPITQ²GT$GFGWVWPI (TCIGP FGT -QQTFKPCVKQP5VGWGTWPI3WCNKHKMCVKQP/KVCTDGKVGTDGVGKNKIWPIWPFFGU )GUWPFJGKVUUEJWV\GU UKPF KO <WUCOOGPJCPI OKV -QQRGTCVKQPUPGV\ YGTMGP M×T\NKEJ KP FGT #WUUEJTGKDWPI )GUVCNVWPI FGT #TDGKV KP XKTVW GNNGP7PVGTPGJOGP CWHIGITKHHGPYQTFGP 0GDGP (TCIGP \WT QRVKOCNGP 1TICPKUCVKQP XQP -QQRGTCVKQPUDG\KGJWP IGPUVGNNGPUKEJCWEJ(TCIGPFKGFKGPGWGP(QTOGPXQP #TDGKVDGVTGH HGP 9GPP XGTPGV\VGU WPF UGNDUVUV¼PFKIGU #TDGKVGP XGTNCPIV YKTF DG FGWVGVFCUCPFGTG#PHQTFGTWPIGPCPFKG$GUEJ¼HVKIVGPCNUDKUJGT-QO OWPKMCVKQPUH¼JKIMGKV (NGZKDKNKV¼V UQYKG 5GNDUVUVGWGTWPI CXCPEKGTGP \W FGP 5EJN×UUGNMQORGVGP\GP FKG KP 0GV\YGTMGP DGPÑVKIV YGTFGP 9KG FKGU OKV FGP $GF×THPKUUGP FGT CTDGKVGPFGP /GPUEJGP KP ¯DGTGKPUVKO OWPIIGDTCEJVYGTFGPMCPPKUVCPXKGNGP5VGNNGPPQEJQHHGP&KG8GT NCIGTWPIXQP8GTCPVYQTVWPICWHFGP'KP\GNPGPMÑPPVGFCU8GTUEJYKP FGP FGU XGTN¼UUNKEJGP ¼W²GTGP 1TKGPVKGTWPIUTCJOGPU DGFGWVGP FGT KP 8GTICPIGPJGKV CWH XKGNG XKGNNGKEJV PKEJV PWT GKPUEJT¼PMGPF UQPFGTP CWEJGPVNCUVGPFIGYKTMV JCV*¼WHKIG •PFGTWPIGPKPFGT#TDGKVUWOIG DWPI GT\GWIGP GKPG &KUMQPVKPWKV¼V FGTGP NCPIHTKUVKIG #WUYKTMWPIGP PQEJWPDGMCPPVUKPF9KGMÑPPGP/GPUEJGPOKVYGEJUGNPFGP#TDGKVU QTVGP #TDGKVU\GKVGP -QNNGIGP WPF #WHICDGP WOIGJGP! 9GNEJG /G EJCPKUOGPMÑPPVGPKJPGPFKG1TKGPVKGTWPIKPGKPGOMQORNGZGTYGTFGP FGP #TDGKVUWOHGNF GTNGKEJVGTP! ¯DGTYKGIGPF NGKUVWPIU WPF \KGNQTKGP VKGTVG -QQRGTCVKQPUDG\KGJWPIGP NCUUGP \WFGO IGOGKPUEJCHVNKEJG #U RGMVGXQP <WUCOOGP#TDGKVKPFGP*KPVGTITWPFVTGVGPFKGKPVTCFKVK QPGNNGP 5VTWMVWTGP GKPGP YKEJVKIGP 6GKN FGT #TDGKVUDG\KGJWPIGP CWU OCEJVGP9KGFKGUGT8GTNWUVKO4CJOGPPGWGT5VTWMVWTGPMQORGPUKGTV YGTFGPMÑPPVGUVGNNVGKPGYGKVGTG(QTUEJWPIUHTCIGFCT

4HORSTEN
%GGERS
UND
%VA
+IRNER



&CT×DGT JKPCWU IGYKPPV FKG IGUGNNUEJCHVURQNKVKUEJG &KOGPUKQP GKPG YCEJUGPFG $GFGWVWPI &KG UVGKIGPFGP #PHQTFGTWPIGP CP RGTUÑPNKEJG WPFHCEJNKEJG3WCNKHKMCVKQPGPXQP$GUEJ¼HVKIVGPYGTHGPFKG(TCIGPCEJ FGT$GUEJ¼HVKIWPIUH¼JKIMGKVYGPKIGTNGKUVWPIUUVCTMGT/GPUEJGPCWHFKG FKGUGP #PHQTFGTWPIGP PKEJV KOOGT IGP×IGP MÑPPGP &KG 'PVITGP\WPI XQP#TDGKVUWPF.GDGPUYGNVFWTEJPGWG(QTOGPFGT#TDGKVUQTICPKUCVK QPDGVTKHHV\WFGOGKPG8KGN\CJNIGUGNNUEJCHVNKEJGT#URGMVGYKG\$FKG )GUVCNVWPI UQ\KCNGT 5KEJGTWPIUU[UVGOG FKG 5VTWMVWT FGU $KNFWPIUYG UGPUFCU/QDKNKV¼VUXGTJCNVGPFGPUVGKIGPFGP$GFCTH\WTUQ\KCNGP+PVGI TCVKQPGVE



(ANDLUNGSEMPFEHLUNGEN

&KGUKEJCWUFGT#DUEJNWUUFKUMWUUKQPWPFFGPUMK\\KGTVGPQHHGPGP(TC IGPGTIGDGPFGP*CPFNWPIUGORHGJNWPIGPTKEJVGPUKEJCPFKG2QNKVKMCP FKG6CTKHRCTVPGTUQYKGCPFKGDGVTKGDNKEJGP#MVGWTG  &KG\WPGJOGPFG$GFGWVWPIXQP0GV\YGTMGPWPFKJTG#WUYKTMWP IGP CWH FKG $GUEJ¼HVKIWPI YKTF DGTGKVU XQP FGT (QTUEJWPIURQNKVKM GTMCPPV WPF ×DGT GPVURTGEJGPFG 2TQITCOOG IGHÑTFGTV
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



 &KGIGUGNNUEJCHVURQNKVKUEJG4GNGXCP\FKGFGP6JGOGPHGNFGTPŏPGWG (QTOGP FGT #TDGKVUQTICPKUCVKQP  WPF 8GT¼PFGTWPIGP KP FGT #T DGKVUIGUVCNVWPI \WM×PHVKI\WMQOOGPYKTFYWTFGDGTGKVUFWTEJFKG 5EJYGTRWPMVUGV\WPI FGU CMVWGNNGP 4CJOGPRTQITCOOU +PPQXCVKXG #TDGKVUIGUVCNVWPI DGT×EMUKEJVKIV $/$(<WM×PHVKIG(ÑTFG TWPI OWUU CPIGUKEJVU FGT 5RCPPYGKVG WPVGTUEJKGFNKEJGT 'KPUEJ¼V \WPIGPWPFHGJNGPFGT'ORKTKGKPUDGUQPFGTGDGK8GTDWPFRTQLGMVGP ITWPFU¼V\NKEJ CWEJ FWTEJ GKPGP RCTCNNGN XGTNCWHGPFGP 2TQ\GUU FGT RTQLGMVDGINGKVGPFGP 6GEJPKMHQNIGPCDUEJ¼V\WPI DGINGKVGV YGTFGP WO GXGPVWGNNG IGUGNNUEJCHVURQNKVKUEJG 4KUKMGP HT×J\GKVKI \W GTMGP PGP &C GKPFGWVKIG #WUUCIGP ×DGT #WUYKTMWPIGP XQP PGWGP #T DGKVUWPF1TICPKUCVKQPUHQTOGPCWHFGP/GPUEJGPPQEJPKEJVXQT NKGIGPMÑPPVGPXQTUEJPGNNG'ORHGJNWPIGPQJPGGKPGUQNEJGRCTCN NGN XGTNCWHGPFG 6GEJPKMHQNIGCDUEJ¼V\WPI FGP DGTGKVU GTTGKEJVGP 5VCPF FGT #TDGKVUIGUVCNVWPI IGH¼JTFGP WPF FCOKV FGT (ÑTFGTWPIU CDUKEJV\WYKFGTNCWHGP  #PIGUKEJVU FGT DGUQPFGTGP $GFGWVWPI GKPGT DGUUGTGP #WUDKNFWPI FGT /KVCTDGKVGT MQOOV KP FKGUGO 2TQ\GUU FGT 3WCNKHK\KGTWPI WPF FCOKVFGT$GTWHUDKNFWPIURQNKVKMGKPGGPVUEJGKFGPFG4QNNG\W&KGUG UQNNVGUKEJPKEJVPWTFGT6JGOCVKMFGTPGWGP#PHQTFGTWPIGPCPFKG /KVCTDGKVGT KP XGTPGV\VGP 7PVGTPGJOGP CPPGJOGP UQPFGTP CWEJ FKG#WUYKTMWPIGPCWHFKG$GUEJ¼HVKIWPIUH¼JKIMGKVFGT$GVTQHHGPGP UV¼TMGTDGT×EMUKEJVKIGP  &KGCPUVGJGPFGP8GT¼PFGTWPIGPKPFGT#TDGKVUQTICPKUCVKQPWPF#T DGKVUIGUVCNVWPIFKGUKEJ FWTEJ \WPGJOGPFG -QQRGTCVKQP WPF 8GT PGV\WPI FGT 7PVGTPGJOGP GTIGDGP UQNNVGP XQP FGP 6CTKHRCTVPGTP TGEJV\GKVKI \WT -GPPVPKU WPF KP #PITKHH IGPQOOGP YGTFGP FCOKV FKGPQVYGPFKIG(NGZKDKNKV¼VDGKINGKEJ\GKVKIGT$GT×EMUKEJVKIWPIFGT #TDGKVPGJOGTKPVGTGUUGPFKGUGT5[UVGOGIGY¼JTNGKUVGVKUV>CPIG URTQEJGPG 4GIGNWPIUDGFCTH FGT FWTEJ FKG GPIG 8GTPGV\WPI XQP 7PVGTPGJOGP CWH WPVGTUEJKGFNKEJGP 'DGPGP GPVUVGJV GT\GWIV CWEJ 7PUKEJGTJGKVGP KP $G\WI CWH TGEJVNKEJG (TCIGP 2CVGPVG 2GTUQPCN ×DGTNCUUWPI *CHVWPI GVE &WTEJ \KGNIGTKEJVGVG +PHQTOCVKQP ×DGT FKG CMVWGNNG 4GEJVUNCIG D\Y FKG #WUCTDGKVWPI XQP 4GIGNWPIUXQT



4HORSTEN
%GGERS
UND
%VA
+IRNER

UEJN¼IGP MÑPPVG FKGUGO OKV \WPGJOGPFGT 8GTPGV\WPI KOOGT YKEJVKIGTYGTFGPFGP*CPFNWPIUHGNF4GEJPWPIIGVTCIGPYGTFGP  #WH FGT 'DGPG FGT DGVTKGDNKEJGP #MVGWTG YKTF GU \WM×PHVKI PQV YGPFKI UGKP 8GTPGV\WPIUCWHICDGP PKEJV PWT CNU /CPCIGOGPVCWH ICDG \W DGVTCEJVGP UQPFGTP CNNG $GUEJ¼HVKIVGP KP FKGUGP 2TQ\GUU OKV GKP\WDKPFGP 'KP UQNEJGT 9CPFGN KP FGT 7PVGTPGJOGPUMWNVWT Y×TFGGUGTOÑINKEJGPFKG2QVGP\KCNGFKGFCU#TDGKVGPKP0GV\YGT MGP GTOÑINKEJV WOHCUUGPFGT CWU\WUEJÑRHGP CNU FKGU DKUJGT IG UEJKGJV)NGKEJ\GKVKI Y×TFG GU GKP UQNEJGU PGWGU 5GNDUVXGTUV¼PFPKU GTNGKEJVGTPFKGQTICPKUCVQTKUEJGPWPFSWCNKHKMCVQTKUEJGP8QTCWUUGV \WPIGPKPFGP$GVTKGDGP\WUEJCHHGPFKGGTHQTFGTNKEJUKPFWOFKG #TDGKV KP 0GV\YGTMGP PKEJV PWT H×T FGP $GVTKGD UQPFGTP CWEJ H×T FKG $GUEJ¼HVKIVGP XQTVGKNJCHV YGTFGP \W NCUUGP 8GTDWPFRTQLGMVG FKGMQPMTGVG)GUVCNVWPIUHTCIGPYKG\$2GTUQPCNGPVYKEMNWPIQFGT +PPQXCVKQPUOCPCIGOGPVKP0GV\YGTMGPCWHITGKHGPGTUEJGKPGPGTUV FCPPUKPPXQNNYGPPKPFGPDGVGKNKIVGP7PVGTPGJOGPDGTGKVUGKPGPV URTGEJGPFGU-QQRGTCVKQPUXGTUV¼PFPKUXQTJCPFGPKUV &CU OKVCTDGK VGTQTKGPVKGTVG 5GNDUVXGTUV¼PFPKU XQP MQQRGTKGTGPFGP 7PVGTPGJOGP DKNFGVUQOKVFKG8QTCWUUGV\WPIH×TFCU)GNKPIGPMQPMTGVGT)GUVCN VWPIURTQLGMVG WPF MCPP MCWO GTUV KO 4CJOGP FGT 8GTDWPFHÑTFG TWPIIGUEJCHHGPYGTFGP  #PIGUKEJVU PGWGT +PVGITCVKQPURTQDNGOG DGK XGTPGV\VGT #TDGKV MQOOVFGT7PVGTPGJOGPUD\Y0GV\YGTMMWNVWTGKPGUVGKIGPFG$G FGWVWPI \W &KG -TKVGTKGP H×T GKPG KPVGITCVKQPU WPF MQQRGTCVKQPU HÑTFGTPFG -WNVWT UKPF LGFQEJ DKUJGT PQEJ PKEJV JKPTGKEJGPF GT HQTUEJV &WTEJ 9GTVGYCPFGN WPF PGWG #TDGKVUHQTOGP OWUU CWEJ FGT -WNVWTDGITKHH WPF FCU 5GNDUVXGTUV¼PFPKU KP 7PVGTPGJOGP VGKN YGKUGPGWDGUVKOOV YGTFGP +P FGT #WUUEJTGKDWPI 'PVYKEMNWPIU HCMVQTGP H×T FGP #WH WPF #WUDCW KPPQXCVKQPUHÑTFGTNKEJGT 7PVGT PGJOGPUMWNVWTGP WPF /KNKGWU  YWTFG FKGUGT #URGMV DGTGKVU CWHIG ITKHHGP &KG IG\KGNVG 'PVYKEMNWPI GKPGT PGV\YGTMHÑTFGTNKEJGP 7P VGTPGJOGPUMWNVWT UQNNVG OKV INGKEJ\GKVKIGT 5GNDUVTGHNGZKQP XGTDWP FGPUGKPYGNEJGFKGDKUJGTKIGP#PPCJOGP×DGT7PVGTPGJOGPUMWN VWTMTKVKUEJJKPVGTHTCIV

!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



,ITERATUR #TPQNF1GVCN  8KTVWGNNG 7PVGTPGJOGP CNU 7PVGTPGJOGPUV[R FGT <WMWPHV! +P *CPFDWEJ FGT OQFGTPGP &CVGPXGTCTDGKVWPI 

5 #TPQNF1*¼TVNKPI/8KTVWGNNG7PVGTPGJOGP$GITKHHUDKNFWPI WPFFKUMWUUKQP#TDGKVURCRKGTFGT4GKJGœ+PHQTOCVKQPUWPF-QO OWPKMCVKQPUU[UVGOG CNU )GUVCNVWPIUGNGOGPV 8KTVWGNNGT 7PVGTPGJ OGPő0T$GTP.GKR\KI'TNCPIGP0×TPDGTI $CWGT9$WNNKPIGT*,GVCN&KG<WMWPHVFGT#TDGKV'TIGD PKUUG GKPGT PCVKQPCNGP WPF KPVGTPCVKQPCNGP 'ZRGTVGPDGHTCIWPI 5VWVVICTV $/$( *I+PPQXCVKXG#TDGKVUIGUVCNVWPIŌ<WMWPHVFGT#TDGKV 4CJOGPMQP\GRV$QPP $TKNN#&G8TKGU/ *TUI  8KTVWGNNG 9KTVUEJCHV 8KTVWGNNG 7PVGTPGJOGP8KTVWGNNG2TQFWMVG8KTVWGNNGU )GNF 8KTVWGNNG -QO OWPKMCVKQP1RNCFGP $TÑFPGT2 /CPCIGOGPV  2TQFWMVKQP &CU 6JGOGPHGNF œ/C PCIGOGPVWPF2TQFWMVKQPőFGT&GNRJK5VWFKGUVTCJNV\WXKGN'WRJQ TKGCWU+P<WM×PHVG0T,I5 %WJNU-$NKPF-)TWRR*GVCN&GNRJK 7OHTCIG5VWFKG \WTINQDCNGP'PVYKEMNWPIXQP9KUUGPUEJCHVWPF6GEJPKM(TCWPJQ HGT+5+-CTNUTWJG &CXKFQY9*/CNQPG/56JG8KTVWCN%QTRQTCVKQP5VTWE VWTKPI CPF 4GXKVCNK\KPI VJG %QTRQTCVKQP HQT VJG UV %GPVWT[ 0GY;QTM &)$CPM *I/KVVGNUVCPFUUVWFKG*GTDUV9KPVGT5QPFGT VJGOC-QQRGTCVKQPGPKO/KVVGNUVCPF(TCPMHWTVC/ &ÑJN8-TCV\GT05CWGT&  -TKUG FGT 0QTOCN#TDGKV U2QNK VKM'PVITGP\WPIXQP#TDGKVPGWG#PHQTFGTWPIGPCP#TDGKVURQNK VKM+P95+/KVVGKNWPIGP,I*5



4HORSTEN
%GGERS
UND
%VA
+IRNER

&TGJGT%  .1)+- Ō .QMCN WPF INQDCN KPVGNNKIGPV MQQRGTKGTGP 6JGUGPRCRKGT \WO #MVKQPUIGURT¼EJ CO  5GRVGODGT  (TCWPJQHGT+5+-CTNUTWJG &TGJGT%%WJNU-  2TQFWMVKQP WPF /CPCIGOGPV FGT <WMWPHV Ō 'TIGDPKUUG FGT &GNRJKŏ$GHTCIWPI +P YV9GTMUVCVVVGEJPKM 0T,I5 'IIGTU6-KPMGN5V5VGNNGPYGTV\YKUEJGPDGVTKGDNKEJGT-QQRG TCVKQPGP H×T FGP 7PVGTPGJOGPUGTHQNI +P +PFWUVTKG /CPCIGOGPV ,I5 'IIGTU69CNNOGKGT9.C[)&QMWOGPVCVKQPFGT7OHTCIG +PPQXCVKQPGPKPFGT2TQFWMVKQP(TCWPJQHGT+5+-CTNUTWJG 'PFTGU'9GJPGT6J  -QQRGTCVKQPUDG\KGJWPIGP WPF FGTGP #WUYKTMWPIGPKPFGT4GQTICPKUCVKQPFGT\YKUEJGPDGVTKGDNKEJGP#T DGKVUVGKNWPI +P *WTTNG),GNKEJ(, *I  8QO $WEJ FTWEMKPFGP%[DGTURCEG!/GPUEJ/CUEJKPG-QOOWPKMCVKQP)G UEJKEJVG WPF <WMWPHV FGT KPFWUVTKGNNGP #TDGKV $F /CTDWTI 5 'PFTGU'9GJPGT6J *I 
!RBEIT
IN
EINER
VERNETZTEN
UND
VIRTUALISIERTEN
7IRTSCHAFT



*GUU69QJNIGOWVJ15EJNGODCEJ*)  $GYGTVWPI XQP 7PVGTPGJOGPUPGV\YGTMGP/GVJQFKMWPFGTUVG'THCJTWPIGPCWUGK PGO2KNQVRTQLGMV+P\HQ0T,I5 *ÑDKI/-NGKP/  5[UVGOCVKUEJG $GYGTVWPI FGT -QQRGTCVK QPUH¼JKIMGKV WPF 0GV\YGTMGKIPWPI +P +PFWUVTKG /CPCIGOGPV ,I5 *WTTNG),GNKEJ(, *I  8QO $WEJFTWEM KP FGP %[DGT URCEG! /GPUEJ/CUEJKPG-QOOWPKMCVKQP )GUEJKEJVG WPF <W MWPHVFGTKPFWUVTKGNNGP#TDGKV$F/CTDWTI -CUVPGT/)GTNOCKGT#  9QTM.KHG$CNCPEG 0GWG $GNCUVWP IGPWPF$GY¼NVKIWPIUUVTCVGIKGPKPGKPGTUKEJ YCPFGNPFGP #TDGKVU YGNV#TDGKVURCRKGTKO2TQLGMV0'5619QTFFQMWOGPV JVVRYYYWPKFQTVOWPFFGPGUVQYQTMNKHGFQE.GJTUVWJNH×T6JG QTKGPWPF)TWPFNCIGPFGT1TICPKUCVKQPURU[EJQNQIKGCPFGT7PKXGT UKV¼V&QTVOWPF -KGUGT#1TICPKUCVKQPUVJGQTKGP#WHN5VWVVICTV -KPMGN5V#WHFGP5RWTGPFGT2TQFWMVKXKV¼VUN×EMGQUVFGWVUEJGT $GVTKGDG &CU $GKURKGN FGT +PXGUVKVKQPUI×VGTKPFWUVTKG 5CEJUGP#P JCNVU/KVVGKNWPIGPCWUFGT2TQFWMVKQPUKPPQXCVKQPUGTJGDWPI0T (TCWPJQHGT+5+-CTNUTWJG -KPMGN5V.C[)  0QVPCIGN TGIKQPCNG -QQRGTCVKQP! 8GTDTGK VWPIWPF0WV\GPTGIKQPCNGT-QQRGTCVKQPGPKPFGTFGWVUEJGP+PXGU VKVKQPUI×VGTKPFWUVTKG/KVVGKNWPIGPCWUFGT2TQFWMVKQPUKPPQXCVKQPU GTJGDWPI0T(TCWPJQHGT+5+-CTNUTWJG -NGKP5V+PVGTQTICPKUCVKQPUU[UVGOGWPF7PVGTPGJOGPUPGV\YGT MG 9GEJUGNYKTMWPIGP \YKUEJGP QTICPKUCVQTKUEJGT WPF KPHQTOCVK QPUVGEJPKUEJGT'PVYKEMNWPI9KGUDCFGP -T[UVGM74GFGN94GRRGICVGT5)TWPF\×IGXKTVWGNNGT1T ICPKUCVKQPGP'NGOGPVGWPF'THQNIUHCMVQTGP%JCPEGPWPF4KUKMGP 9KGUDCFGP



4HORSTEN
%GGERS
UND
%VA
+IRNER

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XQP FGT VGEJPKUEJGP .GDGPUFCWGT FGT $CWVGKNG XQO +PPQXCVKQPUITCF FGT2TQFWMVGXQPFGP/ÑINKEJMGKVGPFGT/QFGTPKUKGTWPIWPFXQPFGP TGEJVNKEJGP 4CJOGPDGFKPIWPIGP FGT 'PVUQTIWPI 5VGKPJKNRGT *WFGNOCKGT &GOIGIGP×DGTIGJVGU*QEMGTVUGVCNFCTWOFKG8GTOGKFWPIFGO4G E[ENKPIXQT\W\KGJGP *QEMGTVUGVCN5KGMQP\GPVTKGTGPUKEJFGU JCND CWH œÑMQNQIKUEJG 5GTXKEGMQP\GRVGő &KGPUVNGKUVWPIGP WPF WPVGT UEJGKFGP©MQ/KGVG WPF ©MQ.GCUKPI 2CTCNNGNYKTVUEJCHV WPF 2QQNKPI UQYKG5[UVGOQRVKOKGTWPI×DGT0WV\GPXGTMCWH&CJKPVGTXGTDGTIGPUKEJ \WO$GKURKGNFCU.GCUKPIXQP-QRKGTIGT¼VGP%CT5JCTKPIQFGT9CUEJ UCNQPUUQYKGFCU.GCUV%QUV2NCPPKPIKO'PGTIKGUGMVQT #NNG FKGUG #PU¼V\G \KGNGP KP KJTGO -GTP FCTCWH CD GKPG ICP\JGKVNKEJG WPFÑMQNQIKUEJG2TQFWMVRQNKVKM\WDGHÑTFGTP *KGUUNGVCN UKGJG #DD /KV FGP $GITKHHGP 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIG TWPI UQNNGP KO HQNIGPFGP ÑMQNQIKUEJ WPF ÑMQPQOKUEJ YGTVXQNNG (QT OGP FGT -TGKUNCWHYKTVUEJCHV JGTXQTIGJQDGP YGTFGP 5KG \KGNGP FCTCWH CD FGP ÑMQPQOKUEJGP WPF ÑMQNQIKUEJGP 9GTV FGT GKPGO 2TQFWMV Y¼JTGPF UGKPGT *GTUVGNNWPI OKVIGIGDGP YWTFG OÑINKEJUV KPVGPUKX \W PWV\GP WPF NCPIG \W GTJCNVGP 2TKP\KR FGT œGPIGPő -TGKUN¼WHG FKGUGP 9GTVCNUQPKEJVFWTEJUVQHHNKEJGU4GE[ENKPI YGKVIGJGPF\WXGTPKEJVGP WOFCPP CWHYGPFKI YKGFGTPGWG9GTVG\WUEJCHHGP+PUQHGTP DGUVG JGP \YKUEJGP FGO 2TQFWMVTGE[ENKPI WPF FGO UVQHHNKEJGP 4GE[ENKPI Ō YKG UKG KP FGT 8&+4KEJVNKPKG \WO TGE[ENKPIIGTGEJVGP -QPUVTWKGTGP FGHKPKGTVYGTFGP 8&+ŌHWPFCOGPVCNG7PVGTUEJKGFGKPUDGUQP FGTGKP$G\WI CWH FKG ÑMQPQOKUEJG 8QTVGKNJCHVKIMGKV $70&/KUGTKQT 



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UKGTWPIUOC²PCJOGP NKGIGPFGP 4CVKQPCNKUKGTWPIURQVGP\KCNG FGU RTQ FWMVKQPUKPVGITKGTVGP7OYGNVUEJWV\GUYGTFGPQHHGPDCTPKEJVIGPWV\V +PFGT8GTICPIGPJGKVYCTGPIGUGV\NKEJG#WHNCIGPQHVOCNUFGTFQOKPKG TGPFG #WUNÑUGT H×T +PXGUVKVKQPGP KP FGP 7OYGNVUEJWV\ &KGUG #WUUCIG VTKHHV H×T FKG +PXGUVKVKQPGP KP FGP NGV\VGP DGKFGP ,CJTGP PKEJV OGJT \W ¯DGTFKG*¼NHVGFGT$GVTKGDG 2TQ\GPVDGJCWRVGPFKGUGCWUUEJNKG² NKEJCWH)TWPFXQP'KIGPKPKVKCVKXGIGV¼VKIV\WJCDGPHCUV2TQ\GPVFGT 7PVGTPGJOGPICDGPUQYQJN'KIGPKPKVKCVKXGCNUCWEJIGUGV\NKEJG#WHNC IGPCPWPFPWT2TQ\GPVFGT$GVTKGDGICDGPIGUGV\NKEJG#WHNCIGPCNU GKP\KIGP #WUNÑUGT H×T FKG +PXGUVKVKQPGP CP 'ZVGTPG #PTGIWPIGP \WO $GKURKGNFWTEJ7OYGNVDGTCVGTYWTFGPHCUVPWTKPFGT-QODKPCVKQPOKV CPFGTGP)T×PFGPIGPCPPV KP-QODKPCVKQPPWTGZVGTPG#PTG IWPIWPFURKGNVGPDGKFGPKPFGP7OYGNVUEJWV\KPXGUVKGTGPFGP$GVTKG DGPMCWOGKPG4QNNG 0GDGP FGP MNCUUKUEJGP 7OYGNVUEJWV\KPXGUVKVKQPGP IKNV FKG 5EJNKG²WPI XQP5VQHHWPF0WV\WPIUMTGKUN¼WHGPCNU\GPVTCNGT#PUCV\RWPMVPCEJJCN VKIGP 9KTVUEJCHVGPU &KG &GDCVVG MTGKUVG OKV FGP -TGKUNCWHYKTVUEJCHVU IGUGV\GPWOFKG4×EMPCJOGXQP2TQFWMVGP&KGUGYKTFXQPFGT+PXGU VKVKQPUI×VGTKPFWUVTKGPWTKPGKPGOYGUGPVNKEJIGTKPIGTGP7OHCPICPIG DQVGP CNU XQP FGT -QPUWOI×VGTKPFWUVTKG FKG CWEJ KO /KVVGNRWPMV FGT ÑHHGPVNKEJGP&KUMWUUKQPUVCPF8QPFGPDGHTCIVGP$GVTKGDGPICDGP PWT  2TQ\GPV CP FCUU UKG KJTGP -WPFGP FKG 4×EMPCJOG FGT XQP KJPGP JGTIGUVGNNVGP2TQFWMVGCPDKGVGP#PFGTUCNUDGKCPFGTGP$TCPEJGP \$ 8GTRCEMWPIUKPFWUVTKG\GKIVUKEJH×TFKG+PXGUVKVKQPUI×VGTKPFWUVTKGFCUU FKG4GVTQNQIKUVKMDGKMQORNGZGP2TQFWMVGPÑMQPQOKUEJWPFÑMQNQIKUEJ UKPPXQNNGT KUV CNU DGK GKPHCEJGP 2TQFWMVGP &KG IGPCWGP 2TQFWMVMGPPV PKUUGFGU*GTUVGNNGTU H×JTGP\WT8GTDGUUGTWPIFGT4GRCTCVWTWPF/Q FGTPKUKGTWPIUOÑINKEJMGKVGP9KEJVKIKUVFCT×DGTJKPCWUFKG5VGNNWPIKP FGT 9GTVUEJÑRHWPIUMGVVG  2TQ\GPV FGT 'PFRTQFWMVJGTUVGNNGT DKGVGP GKPG 4×EMPCJOG KJTGT 2TQFWMVG CP DGK FGP <WNKGHGTGTP NKGIV FKGUGT #PVGKNFCIGIGPPWTDGK2TQ\GPV.GV\VGTGTKUVXQO'PFRTQFWMVJGTUVGN NGTCDJ¼PIKIWPFFKG5EJNKG²WPIFGU-TGKUNCWHUCWHJÑJGTG9GTVUEJÑR HWPIUGDGPGUEJGKPVNQJPGPFGTCNUDGKFGP-QORQPGPVGPJGTUVGNNGTP

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&KGUG #WUYGTVWPIGP DGUV¼VKIGP FKG 'TIGDPKUUG FGT GTI¼P\GPFGP +PVGT XKGYU FCUU FKG /ÑINKEJMGKVGP FGT -WPFGPDKPFWPI WPF FCU 5COOGNP XQP+PHQTOCVKQPGPCWUFGT0WV\WPIURJCUGFGU2TQFWMVGUFGTYKEJVKIUVG )TWPFH×TGKP4×EMPCJOGCPIGDQVUKPF&CU×DGTFWTEJUEJPKVVNKEJJ¼WHK IG4×EMPCJOGCPIGDQVXQP$GVTKGDGPFKGPGWG6GEJPQNQIKGPCNUKJTGP YKEJVKIUVGP 9GVVDGYGTDUHCMVQT UGJGP \GKIV FCUU IGUEJNQUUGPG 2TQ FWMVMTGKUN¼WHG PKEJV \W GKPGT $GJKPFGTWPI XQP +PPQXCVKQPGP H×JTGP

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.GDGPU\[MNWUQTKGPVKGTVGU-QUVGPOCPCIGOGPV .KHG %[ENG %QUVKPI FGT RTQFW\KGTVGP2TQFWMVGGTOÑINKEJVGKPGYKTVUEJCHVNKEJG#PCN[UGXQPWP VGTUEJKGFNKEJGP 7PVGTPGJOGPUUVTCVGIKGP \WT .GDGPUFCWGTXGTN¼PIGTWPI WPF\WT8GTYGTVWPIFGT 'T\GWIPKUUG WPF KUV FCOKV GKPG YKEJVKIG 8QT CWUUGV\WPIH×TFKG7OUGV\WPIUQNEJGT5VTCVGIKGPKPFGP7PVGTPGJOGP $KUJGT JCDGP PWT  2TQ\GPV FGT $GVTKGDG GKP NGDGPU\[MNWUQTKGPVKGTVGU -QUVGPOCPCIGOGPVGKPIGH×JTV)TQ²G$GVTKGDGPWV\GPOKVGKPGO#PVGKN XQP2TQ\GPVFKGUGU+PUVTWOGPVYGUGPVNKEJJ¼WHKIGTCNUOKVVNGTG  WPF MNGKPG$GVTKGDG +PFGPP¼EJUVGP,CJTGP KUV OKV GKPGT 5VGKIG TWPI\WTGEJPGPFC2TQ\GPV FGTDGHTCIVGP $GVTKGDG FKG 'KPH×JTWPI RNCPGP  2TQ\GPV FGT MNGKPGP WPF  2TQ\GPV FGT OKVVNGTGP $GVTKGDG YQNNGPKPFGPP¼EJUVGP \YGK ,CJTGP GKP NGDGPU\[MNWUQTKGPVKGTVGU -QU VGPOCPCIGOGPVGKPH×JTGP 1HHGPDCT YGTFGP FGUUGP 2QVGP\KCNG YGKVIG JGPFWPCDJ¼PIKIXQPFGT$GVTKGDUITѲGRQUKVKXDGWTVGKNV <WUCOOGPIGHCUUV\GKIVUKEJH×TFKG#WUICPIUUKVWCVKQP#MVKXKV¼VGP\WT 4GFW\KGTWPI RTQFWMVKQPUDGFKPIVGT 7OYGNVDGNCUVWPIGP #PNCIGP \WT .WHV 9CUUGT QFGT $QFGPTGKPJCNVWPI YGTFGP PCEJ &CTUVGNNWPI FGT $GVTKGDG OKVVNGTYGKNG ×DGTYKGIGPF CWH )TWPF WPVGTPGJOGTKUEJGT 'K IGPKPKVKCVKXGFWTEJIGH×JTV'KPGFCT×DGTJKPCWUTGKEJGPFGITWPFU¼V\NKEJG 0GWQTKGPVKGTWPI FGT 7PVGTPGJOGP JKP \W PCEJJCNVKIGP 2TQFWMV WPF 2TQFWMVKQPUUVTCVGIKGP YGNEJG FKG 0WV\WPIUKPVGPUKV¼V GTJÑJGP KUV LG FQEJ PQEJ PKEJV \W DGQDCEJVGP $GOGTMGPUYGTV KUV FGT \W GTYCTVGPFG #PUVKGIFGT0WV\WPIFGT/CPCIGOGPV6QQNU



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DGPCEJKJTGT'KPUEJ¼V\WPIFGT$GFGWVWPIIGUEJNQUUGPGT2TQFWMVMTGKU N¼WHG H×T FKG <WMWPHV FGT FGWVUEJGP +PFWUVTKG DGHTCIV  2TQ\GPV FGT $GHTCIVGP JCNVGP IGUEJNQUUGPG 2TQFWMVMTGKUN¼WHG \WM×PHVKI H×T WPXGT \KEJVDCT WPF  2TQ\GPV DGWTVGKNGP FCU -QP\GRV œGJGT RQUKVKXő 'KP 8KGTVGN FGT $GHTCIVGP MÑPPGP MGKPG 'KPUEJ¼V\WPI OCEJGP  2TQ\GPV UGJGPFKG -TGKUNCWHYKTVUEJCHV \YKGUR¼NVKI WPF PWT  2TQ\GPV JCNVGP UKG H×TGKPG(GJNKPXGUVKVKQP !NTEIL
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3CHIRRMEISTER

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6JGUG(CUVXQNNUV¼PFKIGT5VQHHMTGKUNCWH &KG'ZRGTVGPTGEJPGPDGTGKVUKPYGPKIGP,CJTGPOKVGKPGOHCUVXQNNUV¼P FKIGP5VQHHMTGKUNCWHYQDGKFKGUG'PVYKEMNWPIJCWRVU¼EJNKEJFWTEJIG UGV\NKEJG•PFGTWPIGP\WT.ÑUWPIFGT7OYGNVRTQDNGOGCWUIGNÑUVYKTF &KG DGHTCIVGP 'ZRGTVGP GTYCTVGP FCUU FKG *GTUVGNNGT XQP NCPINGDKIGP )GDTCWEJUI×VGTP IGUGV\NKEJ XGTRHNKEJVGV YGTFGP KJTG 2TQFWMVG PCEJ 0WV\WPIUGPFG \WT×EM\WPGJOGP WPF \W DGUGKVKIGP &CFWTEJ YKTF GKP 4GE[ENKPI5[UVGOOKV2NCPWPI2TQFWMVKQP'KPUCOOGNPWPF4GE[ENKPI D\Y4G7UG8GTDTGKVWPIHKPFGPOKVFGUUGP*KNHGGKPHCUVXQNNUV¼PFKIGT 5VQHHMTGKUNCWH GPVUVGJGP YKTF &KGUG 6JGUG YKTF XQP  2TQ\GPV FGT DGHTCIVGP'ZRGTVGPCNUTGCNKUVKUEJGKPIGUEJ¼V\V5KGGTYCTVGPFKG7OUGV \WPIKPFGP,CJTGP'ZRGTVGPOKVURG\KGNNGP-GPPVPKUUGPDG \×INKEJFKGUGT6JGUGGTYCTVGPFKG4GCNKUKGTWPIDGTGKVU\WGKPGOGVYCU HT×JGTGP
6JGUG0WV\WPIU+PVGPUKXKGTWPIWPF8GTN¼PIGTWPI 'KPG 6TGPFYGPFG YGI XQP KOOGT M×T\GT YGTFGPFGP 2TQFWMVNGDGPU \[MNGP KUV YCJTUEJGKPNKEJ 5KG YKTF LGFQEJ GTUV PCEJ FGT 4GCNKUKGTWPI GKPGUHCUVXQNNUV¼PFKIGP5VQHHMTGKUNCWHGUGKPUGV\GPWPFKUVUQYQJNH×TFKG ÑMQNQIKUEJGP 2TQDNGOG CNU CWEJ H×T FKG YKTVUEJCHVNKEJG 'PVYKEMNWPI XQPITQ²GT$GFGWVWPI &KG 'ZRGTVGP YWTFGP IGDGVGP GKPG 'KPUEJ¼V\WPI CD\WIGDGP QD WPF YGPP LC \W YGNEJGO


#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

6JGUG\WWPFVGTOKPKGTVGPFKG4GCNKUKGTWPICWHFGP
6JGUG#WHDGTGKVWPIWPF9KGFGTXGTYGPFWPI +PECDKU,CJTGPJCNVGPFKG'ZRGTVGPFKGXGTOGJTVG#WHDGTGKVWPI WPF9KGFGTXGTYGPFWPIXQP2TQFWMVGPH×TYCJTUEJGKPNKEJ +O4CJOGPFGT&GNRJK5VWFKGYWTFGFKG6JGUGCWHIGUVGNNVFCUUCPFKG 5VGNNG FGT 0GWRTQFWMVG FKG #WHDGTGKVWPI WPF 9KGFGTXGTYGPFWPI IG DTCWEJVGT2TQFWMVGVTKVVWPFGKPGP7OUCV\CPVGKNXQP2TQ\GPVGTTGKEJV

!RBEITEN
IN
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)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





&KGUGT6JGUGUVKOOVGPHCUV2TQ\GPVFGT$GHTCIVGP\WWPFUEJ¼V\VGP FGP
6JGUG XQNNUV¼PFKIGT 5VQHHMTGKUNCWH

 

6JGUG 0WV\WPIU +PVGPUKXKGTWPI 8GTN¼PIGTWPI

 

6JGUG #WHDGTGKVWPIWPF 9KGFGTXGTYGPFWPI

 

!BB

!USWERTUNG
DER
$ELPHI  4HESEN
ZUR
+REISLAUFWIRTSCHAFT &LEIG
(RSG

3


#WEJ DGK FKGUGT 6JGUG YKTF FGT JÑEJUVG (W'5VCPF KP &GWVUEJNCPF CPIGPQOOGPCDGTKP#DYGKEJWPI\WT6JGUGNKGIVJKGT,CRCPXQTFGP 75#PCEJ'KPUEJ¼V\WPIFGT'ZRGTVGP WPF#PCNQI\WFGP DGTGKVU XQTIGUVGNNVGP 6JGUGP YKTF CWEJ FGT #WHDGTGKVWPI WPF 9KGFGT XGTYGPFWPI GKPG ITQ²G $GFGWVWPI H×T FKG .ÑUWPI FGT ÑMQNQIKUEJGP 2TQDNGOGDGKIGOGUUGP $GOGTMGPUYGTVKUVFCUU2TQ\GPVFGT



#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

'ZRGTVGP OKV URG\KGNNGP -GPPVPKUUGP FKGUGT 6JGUG FKG 9KEJVKIMGKV H×T FKG YKTVUEJCHVNKEJG 'PVYKEMNWPI GDGPHCNNU JGTXQTJGDGP &KGUGT #PVGKN NKGIVJÑJGTCNUDGKFGT)GUCOVJGKVFGTDGHTCIVGP2GTUQPGPWPFGDGPHCNNU QDGTJCNDFGTGTYCTVGVGP$GFGWVWPIH×TFKGYKTVUEJCHVNKEJG'PVYKEMNWPI DGKFGP6JGUGPWPF $GKFGPYKEJVKIGP/C²PCJOGPIGDGPFKG'ZRGTVGPPGDGPFGT•PFGTWPI XQP4GIWNCVKQPGP FKGUGYGTFGPDGKCNNGP6JGUGPDGPCPPVCWEJ\WEC 2TQ\GPV 'ZRGTVGPOKVURG\KGNNGP-GPPVPKUUGPKPVGTPCVKQPCNG-QQRG TCVKQPGPWPFFKG(ÑTFGTWPIFGT(W'+PHTCUVTWMVWTCP <WUCOOGPHCUUGPF MCPP HGUVIGJCNVGP YGTFGP FCUU FKG 'ZRGTVGP OKV GKPGT FGWVNKEJGP 5VGKIGTWPI FGT $GFGWVWPI FGT -TGKUNCWHYKTVUEJCHV TGEJPGP 5KG IGJGP FCXQP CWU FCUU UKEJ \WP¼EJUV 5VQHHMTGKUN¼WHG CWH PKGFTKIGTGT 'DGPG FWTEJUGV\VGP YGTFGP 'TUV FCPCEJ YKTF GKPG 6TGPF YGPFG JKP \WT 0WV\WPIUKPVGPUKXKGTWPI UVCVVHKPFGP WPF GTUV CNU FTKVVG 5VWHG YKTF OKV <WY¼EJUGP DGK FGT #WHDGTGKVWPI WPF 9KGFGTXGTYGP FWPI IGTGEJPGV #WUIGNÑUV YKTF FKG 'PVYKEMNWPI FWTEJ IGUGV\NKEJG /C²PCJOGP\WT.ÑUWPIFGTÑMQNQIKUEJGP2TQDNGOG +O KPVGTPCVKQPCNGP 8GTINGKEJ UEJGKPGP FKG (QTUEJWPIUUEJYGTRWPMVG KP 75# WPF ,CRCP GJGT DGK FGP JQEJYGTVKIGTGP -TGKUNCWHMQP\GRVGP \W NKGIGP&KGUUKPFCWEJFKG-QP\GRVGDGKFGPGPXQPFGP'ZRGTVGPPGDGP 4GIWNCVKQPU¼PFGTWPIGPCNUYKEJVKIG/C²PCJOGPKPVGTPCVKQPCNG-QQRG TCVKQPGPWPFFKG(ÑTFGTWPIFGT(W'+PHTCUVTWMVWTIGPCPPVYGTFGP &KG #WUYGTVWPI FGT &GNRJK5VWFKG FGWVGV CWEJ FCTCWH JKP FCUU UKEJ •PFGTWPIGP FGT 4GIWNCVKQPGP RQUKVKX CWH FKG YKTVUEJCHVNKEJG 'PVYKEM NWPI CWUYKTMGP MÑPPGP 9KEJVKIG &GVGTOKPCPVGP H×T FKG 'PVYKEMNWPI FGTJÑJGTYGTVKIGP-TGKUNCWHMQP\GRVGUKPFFGOPCEJPGDGPFGPIGUGV\NK EJGP 4CJOGPDGFKPIWPIGP CWEJ FKG (ÑTFGTWPI XQP -QQRGTCVKQPGP \YKUEJGP GKP\GNPGP 7PVGTPGJOGP WPF \YKUEJGP 9KUUGPUEJCHV WPF +PFWUVTKG +O 4CJOGP FGT &GNRJK5VWFKG YCTGP FKG 'ZRGTVGP PKEJV PWT CWHIGHQT FGTV 'KPUEJ¼V\WPIGP DG\×INKEJ FGT 2TQDNGONÑUWPIGP CD\WIGDGP UQP FGTPCWEJDG\×INKEJ\WGTYCTVGPFGT(QNIGRTQDNGOG*KGTGTIKDVUKEJGKP

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





×DGTTCUEJGPFGU 'TIGDPKU $GK FGP -QP\GRVGP FGPGP ITQ²G $GFGWVWPI H×T FKG .ÑUWPI FGT ÑMQNQIKUEJGP 2TQDNGOG DGKIGOGUUGP YKTF YGTFGP INGKEJ\GKVKI KP ITQ²GO 7OHCPI 7OYGNVRTQDNGOG DGH×TEJVGV &KGUG 7OYGNVRTQDNGOG YGTFGP PKEJV GZRNK\KV DGUEJTKGDGP &KG 'KPUEJ¼V\WPI FGT'ZRGTVGPFT×EMVFKG¯DGT\GWIWPICWUFCUUYKTCWHCDUGJDCTG


!USBLICK

&KGUG#PCN[UGXQP2TCZKUWPF'TYCTVWPIGP\GKIVFCUUFKG7OUGV\WPI XQP 'OKUUKQPUOKPFGTWPI FWTEJ 6GEJPKM KP FGP 7PVGTPGJOGP YGKVGT CWHFGO8QTOCTUEJKUV9GKVGTYKTFFWTEJFKG4×EMH×JTWPIXQP/CVG TKCN 4QJUVQHHTGE[ENKPI GTOÑINKEJV *KPUKEJVNKEJ FGT 5EJNKG²WPI FGT JÑJGTYGTVKIGP 0WV\WPIUUEJNGKHGP FWTEJ 9KGFGTXGTYGPFWPI #WHT×U VWPIWPF¯DGTCTDGKVWPI\WT8GTN¼PIGTWPIFGT2TQFWMVNGDGPUFCWGTD\Y \WT 0WV\WPIUKPVGPUKXKGTWPI KUV FKG 'PVYKEMNWPI QHHGP &KG 7PVGTPGJ OGP GTYCTVGP JKGT\W UKEJ XGTUEJ¼THGPFG 4CJOGPDGFKPIWPIGP WPF UW EJGPPCEJPGWGPQFGTGTI¼P\GPFGP)GUEJ¼HVUOQFGNNGP > 8GTUWEJ OKV &GNRJK KP FKG <WMWPHV \W DNKEMGP WPVGTUVTGKEJV FGP $GHWPF 'T ÑHHPGV CDGT CWEJ FGP $NKEM CWH FKG 0QVYGPFKIMGKV (QT UEJWPIWPF'PVYKEMNWPIKP<WUCOOGPCTDGKVXQP+PFWUVTKGWPF9KUUGP UEJCHVUQYKGKPVGTPCVKQPCNG-QQRGTCVKQPUV¼TMGT\WHÑTFGTP#NU#PUCV\ RWPMVDKGVGPUKEJKPUDGUQPFGTGFKGGTYCTVGVGP5RCPPWPIUHGNFGTCP7O CNNGTFKPIU H×T FKG #TDGKVUIGUVCNVWPI FKGUG *CPFNWPIUHGNFGT RTKQTKUKGTGP \WMÑPPGPUKPFFKG6TGKDGTWPFHÑTFGTPFGP(CMVQTGP FGT 'PVYKEMNWPI \W URG\KHK\KGTGP WPF FGT $NKEM CWH FKG PGWGP WPF PGW IGUVCNVGVGP )G UEJ¼HVUOQFGNNGWPF2TQ\GUUG\WTKEJVGP

#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER





4REIBER
FÎRDERNDE
&AKTOREN
UND 'ESCH¼FTSMODELLE
IN
DER
+REISLAUFWIRTSCHAFT

9GPP0WV\WPIUKPVGPUKXKGTWPIWPF.GDGPUFCWGTXGTN¼PIGTWPIÑMQPQOK UEJGWPFÑMQNQIKUEJG8QTVGKNGJCDGPUVGNNVUKEJFKG(TCIGYCTWO7P VGTPGJOGPUQNEJG-QP\GRVGCNUUVTCVGIKUEJG/C²PCJOGGTITGKHGPŌQFGT YCTWO PKEJV 9CU UKPF FKG CWUNÑUGPFGP /QOGPVG! 9GNEJG (CMVQTGP HÑTFGTPFKGUG-QP\GRVG!9GNEJGUVTCVGIKUEJGP#PU¼V\GIKDVGU!



4REIBER

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×DGT JKPCWU MÑPPGP CWEJ +FGGP WPF #MVKXKV¼VGP GKP\GNPGT /KVCTDGKVGT FKG CWEJ \WH¼NNKI OQVKXKGTV UGKP MÑPPGP FKG *CPFNWPIU UVTWMVWTGP FGU 7PVGTPGJOGPU DGGKPHNWUUGP #NNIGOGKP KUV FCOKV FCU œUQ\KQÑMQPQOKUEJG(GNFőFGT7PVGTPGJOGPIGOGKPV -KTUEJ(×T FKG 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI XQP 2TQ FWMVGP KP GKPGT -TGKUNCWHYKTVUEJCHV MÑPPGP HQNIGPFG 'KPHNWUUHCMVQTGP XQPDGUQPFGTGT$GFGWVWPIUGKP

x

-TGKUNCWHYKTVUEJCHVU WPF #DHCNNIGUGV\ -TY#DH) #PU¼V\G FKG H×T 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI XQP 2TQFWMVGP DGFGWVUCO UGKP MÑPPGP HKPFGP UKEJ KO FTKVVGP 6GKN FGU -TGKUNCWHYKTVUEJCHVU WPF #DHCNNIGUGV\GU KP FGO GU WO 2TQFWMV XGTCPVYQTVWPI IGJV h DKU h -T9#DH) &QTV URKGNGP #U

 

&KGUGT6GKNKUVDGTGKVUKP&TGJGT(NGKI#TPQNFCWH'PINKUEJGTUEJKGPGPXGTINGKEJG CWEJKO(QNIGPFGP(NGKI *TUI

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





RGMVG FGT 9KGFGTXGTYGPFWPI /GJTHCEJXGTYGPFWPI WPF FGT .CPINGDKIMGKVGZRNK\KVGKPG4QNNG h+-T9#DH)&KGUG4GIG NWPIGP \WT 2TQFWMVXGTCPVYQTVWPI UKPF DKUNCPI CDGT PWT GKP 6QTUQ \WT7OUGV\WPIFGU.GKVDKNFUFGT-TGKUNCWHYKTVUEJCHVKPUDGUQPFGTG FGT#URGMVGFGT0WV\WPIUKPVGPUKXKGTWPIWPF.GDGPUFCWGTXGTN¼PIG TWPI 2GKPG  + FC MGKP 8GTUWEJ FKGUGP 6GKN FGU -TGKU NCWHYKTVUEJCHVU WPF #DHCNNIGUGV\GU FWTEJ 4GEJVUXGTQTFPWPIGP \W MQPMTGVKUKGTGPDKUNCPI\W'PFGIGH×JTVYWTFG 5EJKPM #PU¼V\GFC\WIKDVGUKO$GTGKEJ'NGMVTQPKUEJG)GT¼VG#WVQOQDKNG WPF$CVVGTKGP FKG#NVCWVQXGTQTFPWPIKUVKP\YKUEJGPXQO$WPFGU VCIXGTCDUEJKGFGVWPFKPFGT'7CDIGUVKOOV

x

x

-WPFGPCPHQTFGTWPIGP $GK MWT\GP +PPQXCVKQPU\[MNGP WPF DGK JQ JGP +PXGUVKVKQPUMQUVGP MÑPPGP -WPFGP FC\W ×DGTIGJGP 2TQFWMVG PKEJV OGJT \W MCWHGP UQPFGTP \W OKGVGP QFGT \W NGCUGP -WPFGP MÑPPGP UQJQJG+PXGUVKVKQPGPWPF-QUVGPFGT-CRKVCNDKPFWPI XGT OGKFGP &KGU KUV XQT CNNGO FCPP XQP DGUQPFGTGT 4GNGXCP\ YGPP KJTGYKTVUEJCHVNKEJG.CIGUEJNGEJVQFGTUGJTWPUKEJGTKUV6GKNYGKUG YKTFFKGUCWEJFWTEJFKG8GTNCIGTWPIXQP#WHICDGPXQO-WPFGP CWH FGP .KGHGTCPVGP IGHÑTFGTV FGT UKEJ \WO 5[UVGOCPDKGVGT WPF FCOKV \WO 8GTM¼WHGT GKPGU 0WV\GPU GPVYKEMGNP MCPP > -WPFG GTYCTVGV XQP UGKPGO .KGHGTCPVGP FKG œ2TQDNGONÑUWPI CWU GKPGT *CPFő>6TGPF\WO1WVUQWTEKPIWPF\WT'PVYKEMNWPIXQP5[U VGOCPDKGVGTPMCPPFCOKV-QP\GRVGFGT0WV\WPIUKPVGPUKXKGTWPIWPF .GDGPUFCWGTXGTN¼PIGTWPIHÑTFGTP 9GVVDGYGTDUFTWEM -QP\GRVG \WT 0WV\WPIUKPVGPUKXKGTWPI WPF .G DGPUFCWGTXGTN¼PIGTWPI YGTFGP CNU %JCPEG GTMCPPV WO UKEJ XQP 9GVVDGYGTDGTP FWTEJ GTI¼P\GPFG .GKUVWPIGP \W FKHHGTGP\KGTGP QFGT WO URG\KGNNG /CTMVPKUEJGP \W DGCTDGKVGP 0GWGP #PDKGVGTP DKGVGPUKEJFCOKV%JCPEGP/CTMVGKPVTKVVUDCTTKGTGP\W×DGTYKPFGPŌ FCU2TQDNGOFCU-WPFGPFKG-QORGVGP\FGU#PDKGVGTUDG\YGKHGNP MCPP \WO $GKURKGN FCFWTEJ ×DGTYWPFGP YGTFGP FCUU PKEJV FCU 2TQFWMV XGTMCWHV UQPFGTP GKP 0WV\GP ICTCPVKGTV YKTF #WEJ GVCD NKGTVG 7PVGTPGJOGP MÑPPGP PGWG 9GVVDGYGTDUUVTCVGIKGP GPVYK EMGNP



x

x

#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER ©MQNQIKUEJG 9GTVJCNVWPI DGK )GUEJ¼HVUNGKVWPI QFGT 'KIGPV×OGTP 'KP\GNPG 7PVGTPGJOGP \¼JNGP \W KJTGO 5GNDUVXGTUV¼PFPKU GKPG ÑMQNQIKUEJG )TWPFJCNVWPI FKG UKG -QP\GRVG FGT 0WV\WPIUKPVGPUK XKGTWPIWPF.GDGPUFCWGTXGTN¼PIGTWPIXGTHQNIGPN¼UUV©MQNQIKUEJG .GKUVWPIU\KGNG VTGVGP INGKEJTCPIKI PGDGP 'TVTCIU WPF /CTMV\KGNG 5KGUKPFFCPPXQPUKEJCWUDGUV¼PFKICWHFGT5WEJGPCEJJQEJYGT VKIGP(QTOGPFGT-TGKUNCWHYKTVUEJCHV/GKUVYKTFFKGUXQPFGP'K IGPV×OGTPFGT7PVGTPGJOGPHQTEKGTV -QUVGPGKPURCTWPIGP &WTEJ 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPU FCWGTXGTN¼PIGTWPI MÑPPGP CWEJ -QUVGP DGK FGT *GTUVGNNWPI XQP 2TQFWMVGPGKPIGURCTVYGTFGP&CU7PVGTPGJOGPPWV\V$CWVGKNGCWU 2TQFWMVGPFKGUKEJPQEJCO/CTMVDGHKPFGPŌUVCVVYGTVXQNNGT2TK O¼TTQJUVQHHG QFGT MPCRRGT $CWVGKNG XQP SWCUKOQPQRQNKUVKUEJGP .KGHGTCPVGP+PUDGUQPFGTGDGKUVCTMUEJYCPMGPFGP4QJUVQHHRTGKUGP MCPPGUNWMTCVKXUGKPUKEJGKPG\YGKVGœ5GMWPF¼TTQJUVQHHSWGNNGFK TGMVCWUFGO/CTMVő\WGTUEJNKG²GP

+OCNNIGOGKPGPYKTMGPOGJTGTGFKGUGT(CMVQTGP\WUCOOGPŌWPFPKEJV UGNVGPURKGNGPœ\WH¼NNKIG'TGKIPKUUGőFGT\GKVGKPGITQ²G4QNNG&CU\GK IGPCWEJFKG$GKURKGNGXQP7PVGTPGJOGPFKG-QP\GRVG\WT0WV\WPIU KPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI TGCNKUKGTV JCDGP (NGKI  9CN\ GV CN  &CDGK UVGNNVG UKEJ JGTCWU FCUU XQT CNNGO FKG -WPFGPCPHQTFGTWPIGP WPF FKG 9GVVDGYGTDUUVTWMVWT CWUNÑUGPFG /Q OGPVG YCTGP 9GPKIGT DGFGWVUCO KO /QOGPV UKPF IGUGV\NKEJG 4CJ OGPDGFKPIWPIGPQFGTFKG/ÑINKEJMGKV-QUVGPGKP\WURCTGP&CUJGK²V GUKUVYGPKIGTGKP&TWEMXQPCW²GPCNUXKGNOGJTFCU9CJTPGJOGPXQP %JCPEGPFCU7PVGTPGJOGPFKGUG-QP\GRVGPCJGNGIV 0GDGPFGP \WT\GKV I×NVKIGP 6TGKDGTP WPF 4CJOGPDGFKPIWPIGP YGTFGP OKVITQ²GT9CJTUEJGKPNKEJMGKV\YGK&KUMWUUKQPGP\WU¼V\NKEJFGP9CP FGNVTGKDGP

x

&KG &GDCVVG WO FKG 0GWQTFPWPI FGT -TGFKVXGTICDG CWH FGT $CUKU XQP4CPMKPIU œ$CUGN++ŒYKTFFGP&TWEMCWH-WPFGPGTJÑJGPFKG -CRKVCNDKPFWPI FWTEJ +PXGUVKVKQPGP FGWVNKEJ \W UGPMGP <WO $GK

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





URKGNIGYKPPGPFCFWTEJ$GVTGKDGTOQFGNNGQFGT.GCUKPIMQP\GRVGCP \WU¼V\NKEJGT#VVTCMVKXKV¼V

x



&KG8QTUVGNNWPIGP\WT+PVGITKGTVGP2TQFWMVRQNKVKMFGT'WTQR¼KUEJGP 7PKQP UKPF KP KJTGP MQPMTGVGP #WUYKTMWPIGP PQEJ UEJYGT GKP UEJ¼V\DCT CDGT YGTFGP FKG #WHOGTMUCOMGKV UV¼TMGT CWH FKG ICP\ JGKVNKEJGP $GVTCEJVWPIGP FGT 2TQFWMVG KJTGP #PYGPFWPIUMQPVGZV WPFFGP.GDGPU\[MNWUNGPMGP&KGUMÑPPVGFKG$GVTKGDGOQVKXKGTGP UKEJ UV¼TMGT OKV 0WV\WPIUMQP\GRVGP WPF OKV FCOKV XGTDWPFGPGP )GUEJ¼HVUOQFGNNGPCWUGKPCPFGT\WUGV\GP

&ÎRDERNDE
&AKTOREN

0GDGP FGP CWUNÑUGPFGP /QOGPVGP UKPF GU FKG #WUICPIUDGFKPIWPIGP WPFJGNHGPFGP(CMVQTGPKPFGP7PVGTPGJOGPFKGFKG4GCNKUKGTWPIXQP -QP\GRVGP \WT 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI GTNGKEJVGTPQFGTGTUEJYGTGP5KG EJCTCMVGTKUKGTGP H×T FCU 7PVGTPGJOGP UGKPG URG\KHKUEJG #WUICPIUUKVWCVKQP &CU 7PVGTPGJOGP MCPP VGKNYGKUG 'KPHNWUUCWHFKG4CJOGPDGFKPIWPIGPPGJOGPWOFKG4GCNKUKGTWPIFGT -QP\GRVG \W HÑTFGTP Ō YGPP GU FKGU YKNN )NGKEJ\GKVKI MÑPPGP CPFGTG #MVGWTG 9GVVDGYGTDGT .KGHGTCPVGP -WPFGP QFGT FGT 5VCCV CWH FKG *CPFNWPIGPFGU7PVGTPGJOGPUTGCIKGTGPQFGTUQICTRTQURGMVKXCIKGTGP UKG×DGPKJTGTUGKVU'KPHNWUUCWHFKG4CJOGPDGFKPIWPIGPCWU XIN2QTVGT HH (×T FKG -QP\GRVG MÑPPGP HQNIGPFG 4CJOGPDGFKPIWPIGP FKG*CPFNWPIUQRVKQPGPGKPGU7PVGTPGJOGPUDGGKPHNWUUGP

x

x

2TQFWMVCTV WPF IGUVCNV <WP¼EJUV O×UUGP 8GTDTCWEJUI×VGT UQYKG UVGVKI WPF FKUMTGV IGPWV\VG )GDTCWEJUI×VGT WPVGTUEJKGFGP YGTFGP &CT×DGTJKPCWUKUVYKEJVKIKPYGNEJGP/GPIGPWPFKPYKGXKGN8C TKCPVGP GKP 2TQFWMV JGTIGUVGNNV YKTF -TGKUNCWHU[UVGOG UKPF J¼WHKI GTUV CD GKPGO /KPFGUVFWTEJUCV\ TGPVCDGN 2TQFWMVIGUVCNV OGKPV FKG -QORNGZKV¼V FGU 2TQFWMVCWHDCWU 2TQFWMVG MÑPPGP OQFWNCT JKG TCTEJKUEJXGTUEJCEJVGNVGVECWHIGDCWVUGKP 8GTH×IDCTG 4GUUQWTEGP ,GFGU 7PVGTPGJOGP DGPÑVKIV URG\KHKUEJG (¼JKIMGKVGP WO +PPQXCVKQPGP YKG -QP\GRVG FGT 0WV\WPIUKPVGPUK



#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER XKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI TGCNKUKGTGP \W MÑPPGP 9KG œIWVőQFGTœUEJNGEJVőFCU+PPQXCVKQPUOCPCIGOGPVGKPGU7PVGTPGJ OGPUKUVJ¼PIVXQPUGJTXKGNGP(CMVQTGPCDFC\W\¼JNGPFKG+PPQ XCVKQPUMWNVWT +PPQXCVKQPUUVTWMVWTGP QTICPKUCVQTKUEJG 5VTWMVWTGP WPF #DN¼WHG 2TQOQVQTGP GVE FKG 3WCNKHKMCVKQP WPF /QVKXCVKQP FGT /KVCTDGKVGT QFGT GKPIGUGV\VG WPF DGJGTTUEJVG 6GEJPKMGP 5EJNKG²NKEJ O×UUGP H×T +PPQXCVKQPGP CWEJ HKPCP\KGNNG 4GUUQWTEGP \WT8GTH×IWPIUVGJGP

x

x

x

-QQRGTCVKQPURCTVPGT WPF .KGHGTCPVGP -QP\GRVG FGT 0WV\WPIUKP VGPUKXKGTWPIWPF.GDGPUFCWGTXGTN¼PIGTWPIIGJGPJ¼WHKI×DGTœPQT OCNGő 2TQFWMVKPPQXCVKQPGP JKPCWU 5KG DGFKPIGP GKPGP 9GEJUGN FGU5[UVGOUKPFGOYGKVGTGWPVGTPGJOGPUGZVGTPG#MVGWTGCIKGTGP Ō\WO$GKURKGN.KGHGTCPVGP*¼PFNGT&KGPUVNGKUVGT'PVYKEMNWPIU D×TQU QFGT 7PVGTPGJOGP FKG -QORNGOGPV¼TRTQFWMVG JGTUVGNNGP 5KG O×UUGP IGIGDGPGPHCNNU KP FCU IGRNCPVG -QP\GRV GKPIGDWPFGP UGKPWPFFCXQP×DGT\GWIVYGTFGP 0CEJHTCIGDGFKPIWPIGP &KG 0CEJHTCIGDGFKPIWPIGP J¼PIGP XQP FGT #P\CJN FGT <WUCOOGPUGV\WPI FGT ÑTVNKEJGP 8GTVGKNWPI WPF FGT5V¼TMGFGT-WPFGPKOTGNGXCPVGP
!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





UVTCVGIKUEJG 1TKGPVKGTWPI Y¼JNV RTQXQ\KGTV GU FCOKV 4GCMVKQPGP UGKPGT 9GVVDGYGTDGT &KGUG MÑPPGP XGTUWEJGP FCU -QP\GRV \WO 5EJGKVGTP \W DTKPIGP KPFGO UKG /CTMVGKPVTKVVUDCTTKGTGP CWHDCWGP CDGTUKGMÑPPGPUKEJFGO-QP\GRVCWEJCPUEJNKG²GPWPFGKPG$TCP EJGPNÑUWPI HÑTFGTP &CU 7PVGTPGJOGP MCPP CWEJ XGTUWEJGP GKPG /CTMVPKUEJG\WDGFKGPGPH×TFKGUKEJ MGKP9GVVDGYGTDGT YKTMNKEJ KPVGTGUUKGTVQFGTFKGDKUNCPIPWTNCVGPVXQTJCPFGPYCT

x



+PUVKVWVKQPGNNG4CJOGPDGFKPIWPIGP
'ESCH¼FTSMODELLE

+O HQNIGPFGP UQNNGP KFGCNV[RKUEJ FKG HQNIGPFGP FTGK )GUEJ¼HVUOQFGNNG H×T 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI DGVTCEJVGV YGTFGP YQDGK KP FGT 2TCZKU KOOGT CWEJ /KUEJHQTOGP XQTMQOOGP MÑPPGP

x

-QP\GRV 0WV\GPXGTMCWH 'KP #MVGWT (NQVVGPOCPCIGT MCWHV GKP (NQVVGXQP2TQFWMVGPWPFXGTMCWHVPKEJVOGJTFCU2TQFWMVUQPFGTP FGP0WV\GPQFGTGTXGTOKGVGVFCU2TQFWMVCPFGPGKIGPVNKEJGP0WV \GT'TYKNNFCU2TQFWMVFCOKVDGUUGTCWUNCUVGPFWTEJIGOGKPUCOG QFGT IGVGKNVG 0WV\WPI XQP OGJTGTGP -WPFGP 0WV\WPIUKPVGPUKXKG TWPI QJPG FKG .GDGPUFCWGT FGU 2TQFWMVU \W XGTTKPIGTP KO )G IGPVGKN GT KUV CP GKPGT OÑINKEJUV NCPIGP .GDGPUFCWGT KPVGTGUUKGTV WO -QUVGP\WURCTGPQFGTWOGU YGKVGT\W XGTMCWHGPQFGT CWHCT DGKVGP\WMÑPPGP



x

x

#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER -QP\GRV .CPINGDKIMGKV 'KP #MVGWT OGKUV *GTUVGNNGT UVGNNV GKP 2TQFWMV OKV GKPGT DGUQPFGTU NCPIGP .GDGPUFCWGT JGT &KGU DGKP JCNVGVUQYQJNVGEJPKUEJGYKGCWEJOQFKUEJG#URGMVG&CU2TQFWMV OWUUCNUQTQDWUVTGRCTCVWTHTGWPFNKEJCDGTCWEJ\GKVNQUKO&GUKIP UGKP'UUQNNVGFGO-WPFGP OÑINKEJUVNCPIGXKGNG0WV\GPURGPFGP QFGTCNU)GDTCWEJVRTQFWMVOGJTHCEJXGTMCWHDCTUGKP -QP\GRV 4GOCPWHCEVWTKPI 'KP #MVGWT OGKUV #WHCTDGKVGT PKOOV IGDTCWEJVG2TQFWMVGCWUFGO/CTMV\WT×EM\GTNGIVFKGUGKPGKP\GN PG$CWITWRRGPWPF6GKNGŌCDGTPKEJVYGKVGT&KG$CWITWRRGPWPF 6GKNG YGTFGP IGTGKPKIV TGRCTKGTV GVE WPF YKGFGT \W GKPGO PGWGP 2TQFWMVOQPVKGTV&GHGMVG6GKNGYGTFGPFWTEJPGWGGTUGV\VDGK$G FCTHYGTFGPCWEJVGEJPKUEJG0GWGTWPIGPKPVGITKGTV&KGUGCWHIGCT DGKVGVGP 2TQFWMVG YGTFGP CP FGP CNVGP QFGT CP PGWG -WPFGP XGT MCWHV

-QP\GRVG \WT 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI XQP2TQFWMVGPUVGJGPFCOKVKPGKPGOGPIGP9GEJUGNXGTJ¼NVPKUOKVFGT 9GTVUEJÑRHWPIUMGVVG XQP 0GWRTQFWMVGP <WO GKPGP UVGNNGP UKG PGWG #PHQTFGTWPIGP CP FKG 2TQFWMVKQP FGU *GTUVGNNGTU FGT 2TQFWMVG <WO CPFGTGP MÑPPGP FKG DGUVGJGPFGP 2TQFWMVKQPUUVTWMVWTGP FKG /ÑINKEJ MGKVGP\WT7OUGV\WPIUQNEJGT-QP\GRVGGKPUEJT¼PMGP +O (QNIGPFGP UQNN CWUIGH×JTV YGTFGP KPYKGHGTP #URGMVG FGT 0GWRTQ FWMVKQP(TCIGUVGNNWPIGP\WT0WV\WPIUKPVGPUKXKGTWPIWPF.GDGPUFCWGT XGTN¼PIGTWPI XQP 2TQFWMVGP OKV FGT #TDGKVUIGUVCNVWPI \WUCOOGPJ¼P IGPWPFYKGFKGUGUKEJIGIGPUGKVKIDGGKPHNWUUGP



(ERAUSFORDERUNGEN
FÔR
DIE
!RBEITSGESTALTUNG

$GK-TGKUNCWHYKTVUEJCHVUMQP\GRVGPYGNEJGFKG2TQFWMVPWV\WPIKPVGPUK XKGTGPWPFFKG.GDGPUFCWGTXGTN¼PIGTPO×UUGPPKEJVPWTFKGRTQFW\KG TGPFGP $GVTKGDG UQPFGTP CWEJ PGWG &KGPUVNGKUVGT KP FGT 9GTVUEJÑR HWPIUMGVVGDGCEJVGV YGTFGP -QP\GRVGWPF$GKURKGNGKP&GWVUEJ  $GJTGPFU WC  $KGTVGT $TÑFPGT  &KG HQNIGPFGP #DU¼V\G

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





XGTUWEJGP GKPG )GPGTCNKUKGTWPI FGT (CNNUVWFKGP'TIGDPKUUG CWU (NGKI  9CN\ GV CN  XQTCWUIGUGV\V FKGUG #PU¼V\G FGT 8QTTGKVGT XGTDTGKVGPUKEJKPFGTFGWVUEJGP+PFWUVTKG &KG JGTCPIG\QIGPGP UGMWPF¼TCPCN[VKUEJ XGTYGPFGVGP (CNNUVWFKGP WOHCUUGP$GVTKGDGFGU-WPUVUVQHH4GE[ENKPIUCWVQOCVKUKGTVG9GTVUVQHH UQTVKGTCPNCIGP UQYKG CNVGTPCVKXG -QP\GRVG FGT 0WV\WPIUKPVGPUKXKGTWPI YKGRTKPVKPIQPFGOCPFECTUJCTKPIWPF'PVYKEMNWPIGPKPMNCUUKUEJGP 9GTMUV¼VVGPJKPUKEJVNKEJGKPGTXGTUV¼TMVGP5GTXKEGQTKGPVKGTWPI 9CN\GV CN  9GKVGTG (¼NNGP GPVUVCOOGP FGP #PCN[UGP FGU 2TQLGMVGU 2TQ-TGKU (NGKI  KP FGO KPUIGUCOV  7PVGTPGJOGP CNU GTI¼P \GPFG (CNNDGKURKGNG UQYKG YGKVGTG XKGT )GUVCNVWPIURTQLGMVG KPVGPUKX DGINGKVGV YWTFGP  9GKVGTG  6GNGHQPKPVGTXKGYU KO 4CJOGP FGT 8QT FTKPINKEJGP #MVKQP œ2TQFWMVG WPF 2TQ\GUUG OKV FGO


(ERAUSFORDERUNGEN
FÔR
DIE
!RBEITSGESTALTUNG
IM PRODUZIERENDEM
"ETRIEB

+P FGP RTQFW\KGTGPFGP $GVTKGDGP ¼PFGTV UKEJ FGT #DNCWH GTJGDNKEJ 0KEJV FKG 2TQFWMVKQP CNU 0GWHGTVKIWPI UQPFGTP 4GRCTCVWT WPF #WU VCWUEJ XQP -QORQPGPVGP UVGJGP KO 8QTFGTITWPF &GOQPVCIG WPF /QPVCIGV¼VKIMGKVGP YGTFGP FQOKPKGTGP (NGKI  7O FKG OÑINK EJGP 'HHGMVG FGT +PVGITCVKQP XQP 4GRCTCVWT WPF #WHCTDGKVWPI KP FKG 2TQFWMVKQPDGUUGTJGTCWUCTDGKVGP\WMÑPPGPUQNNGPFKGTGNGXCPVGP2TQ \GUUGMWT\FCTIGUVGNNVYGTFGP

#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER



5NTERNEHMUNG "EARBEITUNG

13

13


%ND

"EARBEITUNG

6ORMONTAGE

"EARBEITUNG

MONTAGE

13

%RSATZTEILE

31

.UTZUNG .UTZUNG

2EPARATUR

13

13 GROB %NT SORGUNG

E AG TN O M E $

G N U N N RE4

31

G N TUI E RBA F U !

2ÔCKLAUF

13

1UALIT¼TSSICHERUNG

R UT AR A PE 2 2ÔCKNAHME

%NT SORGUNG

!BB

0ROZESS
DER
2EPARATUR
UND
!UFARBEITUNG
INNERHALB
DER
0RODUKTION &LEIG

3


2TQFWMVG FKG XQO 0WV\GT CP FGP *GTUVGNNGT \WT×EMIGJGP O×UUGP \W P¼EJUV FCTCWHJKP IGRT×HV YGTFGP QD UKG QFGT GKP\GNPG $CWVGKNG PQEJ IGPWV\V QFGT CWHIGCTDGKVGV YGTFGP MÑPPGP &CDGK OWUU FGT FCH×T PQV YGPFKIG #WHYCPFCDIGUEJ¼V\V YGTFGP FGT IGTKPIGT UGKP UQNNVG CNU FGT #WHYCPF H×TFKG0GWRTQFWMVKQP <WOCMVWGNNGP
x

&KG/GPIGPKO2TQ\GUUFGT0GWRTQFWMVKQPPGJOGPCDOGJT/C VGTKCNIGJV×DGTFGP2TQ\GUUFGT4GRCTCVWTWPF#WHCTDGKVWPI&COKV YKTFFGT-CRC\KV¼VUDGFCTH )GT¼VGWPF/GPUEJGPH×TFKG0GWRTQ

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





FWMVKQPIGTKPIGT+PGKPGT¯DGTICPIURJCUGMCPPFKGUDGFGWVGPFCUU FKG#WUNCUVWPIFGT-CRC\KV¼VGPWPVGTGKPGPYKTVUEJCHVNKEJXGTVTGVDC TGP 2WPMV H¼NNV OÑINKEJG 5MCNGPGHHGMVG NCUUGP UKEJ PKEJV OGJT GT \KGNGP

x

x

x

x x x

#PFGTGTUGKVU O×UUGP GPVURTGEJGPFG -CRC\KV¼VGP H×T FKG 4GRCTCVWT WPF#WHCTDGKVWPIGKPIGTKEJVGVYGTFGP+OVGEJPKUEJGP$GTGKEJDG FGWVGVFKGU\WO$GKURKGNFKG#PUEJCHHWPIXQP&GOQPVCIGCPNCIGP XQPURG\KHKUEJGP2T×HGKPTKEJVWPIGPH×TFKG3WCNKV¼VURT×HWPI\W$G IKPP WPF CO 'PFG FGU #WHCTDGKVWPIURTQ\GUUGU WPF XQP 4GKPK IWPIUCPNCIGP 'U J¼PIV XQP FGP /GPIGP KPPGTJCND FGU 2TQ\GUUGU CD YGNEJG VGEJPKUEJGP 8GTHCJTGP JKGTDGK TGPVCDGN GKPIGUGV\V YGT FGPMÑPPGP)GIGDGPGPHCNNUNCUUGPUKEJJKGT5MCNGPGHHGMVGGT\KGNGP &KG /KVCTDGKVGT O×UUGP H×T FKG #WHICDGP FGT 4GRCTCVWT WPF FGT #WHCTDGKVWPI SWCNKHK\KGTV UGKP QFGT YGTFGP +PUDGUQPFGTG DGK FGT 3WCNKV¼VURT×HWPIGKPIGJGPFGTIGDTCWEJVGT2TQFWMVGKUVGKPGDGUQP FGTG-QORGVGP\GTHQTFGTNKEJ&KG/KVCTDGKVGTO×UUGPGPVUEJGKFGP KP YGNEJGO 7OHCPI UKEJ GKPG 4GRCTCVWT QFGT #WHCTDGKVWPI NQJPV LGOGJT$CWVGKNG YKGFGTXGTYGPFGV YGTFGP MÑPPGPFGUVQTGPVCDNGT FGT 2TQ\GUU #PFGTGTUGKVU O×UUGP FKG 3WCNKV¼VUUVCPFCTFU KP LGFGO (CNNGKPIGJCNVGPYGTFGP )GDTCWEJVG 2TQFWMVG YGTFGP XQP FGP 0WV\GTP KO CNNIGOGKPGP UVQEJCUVKUEJ\WT×EMIGIGDGP&CPKEJVCNNG 4×EMN¼WHGTUQHQTVDGPÑ VKIVYGTFGPO×UUGPUKG\YKUEJGPIGNCIGTVYGTFGPŌYQH×TGPVURTG EJGPFG.CIGTMCRC\KV¼VGPXQTIGUGJGPYGTFGPO×UUGP &KG 0GWRTQFWMVKQP MCPP $CWVGKNG DGPÑVKIGP FKG \W FKGUGO


#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

&KGUG(QNIGPO×UUGPDGKFGT4GQTICPKUCVKQPFGT2TQ\GUUGFGT2TQFWM VKQP DGT×EMUKEJVKIV YGTFGP &KG #WUYKTMWPIGP CWH /CVGTKCNHNWUU WPF RNCPWPI -CRC\KV¼VURNCPWPI WPF /CUEJKPGP UQYKG 3WCNKV¼VUUKEJGTWPI UKPF CWUH×JTNKEJ KP &TGJGT (NGKI #TPQNF  WPF (NGKI  FCT IGUVGNNV >2TQ\GUUFGT4GRCTCVWTWPF#WHCTDGKVWPIGTHQTFGTVKO)GIGPUCV\\W FGP XQTJGTKIGP 'PVYKEMNWPIUOÑINKEJMGKVGP GKPG OCPPKIHCNVKIG 8GT DTGKVGTWPI FGT -GPPVPKUUG WPF (¼JKIMGKVGP FGT DGVTQHHGPGP #TDGKVPGJ OGT+OGKP\GNPGP

x

x

x

> /CVGTKCNHNWUU WPF FKG PGWG 0WV\WPIUMGVVG GTHQTFGTP H×T FGP RTQFW\KGTGPFGP CWHCTDGKVGPFGP WPF TGRCTKGTGPFGP $GVTKGD GKPG WOHCPITGKEJGTG &KURQUKVKQP ¯DGT FKG 7PVGTPGJOGPUITGP\GP JKP YGIJCDGPFKG/KVCTDGKVGTFKG2TQFWMVG\WXGTHQNIGPWPFKPKJTGO <WUVCPF GKP\WUEJ¼V\GP RTQFWMVDGINGKVGPFG +PHQTOCVKQPUVGEJPKM 6GNGUGTXKEG&KGUG'PVYKEMNWPIGTHQTFGTV COGJTWPF DXGT¼P FGTVG3WCNKHKMCVKQPGPKPFGPVGEJPKUEJGP$×TQU9KUUGP\WT(WPMVK QPUWPF0WV\WPIUYGKUGOWUUOKVVGEJPKUEJGPWPFYGTMUVQHHMWPF NKEJGP -GPPVPKUUGP \W 2TQIPQUGP \WT GTYCTVDCTGP .GDGPUFCWGT XGTFKEJVGV YGTFGP &CU GTIKDV CPFGTG #PHQTFGTWPIURTQHKNG CNU DGK FGTDKUJGTKIGP6GEJPKMGTHQTVDKNFWPI×DNKEJ 'KP URG\KGNNGU (GNF KUV FCU UQI 4GVTQOCTMGVKPI 0GDGP FGT &KUVTK DWVKQP KUV FCU 'KPYGTDGP XQP IGDTCWEJVGP 2TQFWMVGP FKG \GPVTCNG #MSWKUGV¼VKIMGKVFKGFKG0GWRTQFWMVKQPGKPUEJT¼PMVQFGTICT×DGT HN×UUKI OCEJV #WHDCW XQP 5COOGNUVCVKQPGP 2HCPFUVGNNGP 8GT OCTMVWPIXQP#WUVCWUEJRTQFWMVGPGVEYGTFGPFCU×DNKEJG$GTWHU DKNFXQP8GTVTKGDUMCWHNGWVGPGTYGKVGTP +PFGT9GTMUVCVVIKDVGUGKP$CEMVQVJG4QQVU*CPFYGTMNKEJGWPF OCPWGNNG 6¼VKIMGKVGP YGTFGP \WT &GOQPVCIG 4GRCTCVWT WPF #WH CTDGKVWPI FGT #NVRTQFWMVG DGPÑVKIV &KGU GTHQTFGTV UQNKFGU VGEJPK UEJGU )TWPFYKUUGP WPF IGPCWG 2TQFWMVMGPPVPKUUG 'KPG (CEJCT DGKVGTCWUDKNFWPICNVGT5EJWNGKUVJKGTDGKXQP0WV\GP

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT



x

x

x

x



#WUTGKEJGPFG2TQFWMVMGPPVPKUUGDKNFGPFKG)TWPFNCIG H×TUKEJGTGU WPF TKEJVKIGU 'PVUEJGKFGP XQT 1TV KP FGT 9GTMUVCVV &KGU KUV \W M×PHVKI GKPG 5EJN×UUGNSWCNKHKMCVKQP &KG $GWTVGKNWPI FGT GKPIGICP IGPGP )GDTCWEJVVGKNG OWUU FCU UR¼VGTG (WPMVKQPKGTGP XQT WPVGT UEJKGFNKEJGP 0WV\GTJKPVGTIT×PFGP IGY¼JTNGKUVGP *KGT\W UKPF 'T HCJTWPIGP OKV PCEJHQNIGPFGP 2TQFWMVKQPUUEJTKVVGP OKV FGO -WP FGPFKGPUV WPF0WV\GTMGPPVPKUUGWPCDFKPIDCT&KGU YKTFPWTFWTEJ #TDGKVURNCV\TQVCVKQP WPF 7OICPI OKV WPVGTUV×V\GPFGP +PHQTOCVK QPUU[UVGOGPGTTGKEJDCTUGKP7PFFKGUGYKGFGTWOKUV PWTDGKDTGK VGP3WCNKHKMCVKQPGPOÑINKEJ &KG &KURQUKVKQP KP FGT (GTVKIWPI#WHDGTGKVWPI UGNDUV YKTF UV¼TMGT UEJYCPMGP FC UKG XQP FGO 4×EMNCWH CNVGT 2TQFWMVG WPF -QORQ PGPVGPCDJ¼PIKIKUV(×TFKG5VGWGTWPIKO$GVTKGDUKPFCNUQGJGTFG \GPVTCNG#PU¼V\GWPFGPVURTGEJGPFG+67PVGTUV×V\WPIGTHQTFGTNKEJ FKGUQYQJNFGPUVGWGTPFGP'KPITKHH \$'KPICDGWPF$GWTVGKNWPI XQP-QORQPGPVGPWPF
+PUIGUCOVKUV XQP GKPGT DTGKVGTGP *ÑJGTSWCNKHK\KGTWPI DGK 4GCNKUKGTWPI FKGUGU 'PVYKEMNWPIURHCFGU CWU\WIGJGP &KGUG *ÑJGTSWCNKHK\KGTWPI OWUUCWHGKPGTVGEJPKUEJGP(CEJCWUDKNFWPIDGTWJGP3WCPVKVCVKXKUVWO UVTKVVGPKPYKGYGKVGUOGJTQFGTYGPKIGT#TDGKVURN¼V\GKPFGPRTQFW\KG TGPFGP$GVTKGDGPIKDV/GPFKWU INCWDVFCUUFKGCPFGTGP#WHIC



#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

DGP YKG 4GRCTCVWT GVE FKG 4GFW\KGTWPI FGT #TDGKVURN¼V\G KP FGT 0GW RTQFWMVKQP CWHH¼PIV /CPUMG  FCIGIGP INCWDV CP GKPG 4GFW\KG TWPI FGT #TDGKVURN¼V\G > #WVQT PGKIV \W FGT #WHHCUUWPI FCUU GKPG -QORGPUCVKQP FCPP OÑINKEJ KUV YGPP ×DGT FKG IGUCOVG 9GTVUEJÑR HWPIUMGVVGIGDNKEMVYKTFWPF$GVTKGDUITGP\GPCWEJXQPFGP#TDGKVPGJ OGTP ×DGTUEJTKVVGP YGTFGP \$ FWTEJ ¯DGTPCJOG GKPGT &KGPUVNGKU VWPIUV¼VKIMGKV (TCIGP FGT #TDGKVU\GKV 'PVNQJPWPI GVE MÑPPGP PWT DGCPVYQTVGV YGT FGPYGPPFKG(TCIGFGT\YKUEJGPDGVTKGDNKEJGP#TDGKVUVGKNWPIDGK4GRC TCVWT #WHCTDGKVWPI WPF +PVGPUKXKGTWPI FGU 2TQFWMVPWV\GPU IGMN¼TV KUV 'THQNIVGKPG


(ERAUSFORDERUNGEN
FÔR
DIE
!RBEITSGESTALTUNG
BEI
DEN +OOPERATIONSPARTNERN

'KPG CPFGTG (QTO UKPF TGIKQPCNG -QQRGTCVKQPUPGV\YGTMG \YKUEJGP +PFWUVTKGWPVGTPGJOGP *CPFYGTMGTP &KGPUVNGKUVGTP GVE FKG \WO
!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





+O(CNNFGTTGIKQPCNGP-QQRGTCVKQPUPGV\YGTMGMCPPXQPGKPGTJÑJGTGP #TDGKVUKPVGPUKV¼VDGKFGP#WHICDGPXQT1TVH×T#WHDGTGKVWPIWPF4GRC TCVWT CWUIGICPIGP YGTFGP +P FGO (CNN Y×TFGP OGJT /GPUEJGP $G UEJ¼HVKIWPIHKPFGPMÑPPGP*KPUKEJVNKEJFGT#TDGKVUDGFKPIWPIGPMÑPPVG GUPQEJ\WHQNIGPFGP'PVYKEMNWPIGPMQOOGP

x

x x x

x

9CTVWPI +PUVCPFJCNVWPI WPF -WPFGPFKGPUV YGTFGP DGK XGTN¼PIGT VGP 2TQFWMVNGDGPU\[MNGP \W GPVUEJGKFGPFGP 9GVVDGYGTDUXQTVGKNGP UQFCUUFKG'THCJTWPIGP¼NVGTGT#TDGKVPGJOGTOGJT)GNVWPIGTJCN VGPMÑPPVGP&KGUGTJ¼NVCPIGUKEJVUFGT¼NVGTYGTFGPFGP'TYGTDUDG XÑNMGTWPIKP&GWVUEJNCPFGKPGPJQJGP5VGNNGPYGTV &CU*CPFYGTMMCPPFWTEJGKPG4QNNGP4GFGHKPKVKQPYKGFGTCP)G YKEJVIGYKPPGP &GO MÑPPVG GKPG MWPFGPQTKGPVKGTVG #TDGKVU\GKVHNGZKDKNKV¼V œ4WPF WOFKG7JT$GTGKVUEJCHVőIGIGP×DGTUVGJGP #WEJ MÑPPVGP DGK XGTN¼PIGTVGP 2TQFWMVNGDGPU\[MNGP FKG #TDGKV PGJOGTOKVKJTGP2TQFWMVGPKO<[MNWUOKVYCPFGTP0CEJFGT'PV YKEMNWPIFGT2TQFWMVKQPYGTFGP9CTVWPIUWPF+PUVCPFJCNVWPIUCT DGKVGP×DGTPQOOGPWPFFCU9KUUGPYKTFUR¼VGTKPFKG&GOQPVCIG FGTXGTDTCWEJVGP2TQFWMVGGKPIGDTCEJV &KG.GKUVWPIUDGYGTVWPI OGPUEJNKEJGT #TDGKV YKTFUKEJ XGT¼PFGTP FC DGK NCPIGP 2TQFWMVNGDGPU\[MNGP FKG 5QTIHCNV FGT $GCTDGKVWPI )GUEJKEMDGKFGT9CTVWPIWPF'THCJTWPIDGFGWVGPFGTYGTFGPMÑP PGPCNUFKG*ÑJGFGU1WVRWVU

+PUIGUCOVUKPFDGKFKGUGT5VTCVGIKGUGJTYGKVIGJGPFG#WUYKTMWPIGP\W GTYCTVGP5KGUKPFCDGTPKEJVNGKEJV\WRTQIPQUVK\KGTGP&KGUNKGIVPKEJV PWTCPFGTIGTKPIGP#P\CJNXQPGZKUVKGTGPFGP$GKURKGNGPUQPFGTPCWEJ CP FGP 7PUKEJGTJGKVGP FGT \WM×PHVKIGP 1TICPKUCVKQP FGT 9GTVUEJÑR HWPIUMGVVGPFKGQJPG-GPPVPKUFGT\WM×PHVKIGP'PVYKEMNWPIXQP4CJ OGPDGFKPIWPIGPPKEJV\WNÑUGPKUV*KGTY¼TGFKG8GTOKVVNWPINCPIHTKU VKIGT2GTURGMVKXGPCPIGDTCEJV&KG#POGTMWPIGPXQP'IIGTU-KTPGTKP FKGUGO$CPFH×TFKG)GUVCNVWPIFGT#TDGKVKP0GV\YGTMGPWPF-QQRG TCVKQPGPUKPFCNNGTFKPIUJKGTDGK\WDGCEJVGP





#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER (ERAUSFORDERUNGEN
FÔR
DIE
!RBEITSGESTALTUNG
BEI
DEN EINGESCHALTETEN
$IENSTLEISTERN

'TJGDNKEJG #WUYKTMWPIGP CWH FKG #TDGKVUIGUVCNVWPI IKDV GU CWEJ DGK FGP &KGPUVNGKUVGTP FKG KO <WIG FKGUGT -QQRGTCVKQPGP WPF 0GV\YGTMG \WT 0WV\WPIUKPVGPUKXKGTWPI WPF .GDGPUFCWGTXGTN¼PIGTWPI FWTEJ FKG *GTUVGNNGTGKPIGUGV\VYGTFGP XIN$GKURKGNGCWU9CN\GVCN$GK URKGNUYGKUGXGT¼PFGTVUKEJKP4GRCTCVWTYGTMUV¼VVGPFKG #TDGKVUUKVWCVKQP FWTEJ FGP XGTUV¼TMVGP 'KPUCV\ GNGMVTQPKUEJGT &KCIPQUGKPUVTWOGPVG

PKEJV \WNGV\V FWTEJ FGP \WPGJOGPFGP 'KPUCV\ FGT 'NGMVTQPKM KP FGP #WVQOQDKNGP JGTXQTIGTWHGP WPF FGP FCOKV XGTDWPFGPGP +PXGUVKVKQPU MQUVGPFKGKPUIGUCOV\WGKPGT-QP\GPVTCVKQPDGKITѲGTGP4GRCTCVWTDG VTKGDGP H×JTGP FKG HCUV PWT PQEJ KP GPIGT #DUVKOOWPI OKV FGP #WVQ OQDKNJGTUVGNNGTP CTDGKVGP MÑPPGP .GV\VGTGU KUV KPUDGUQPFGTG FGUJCND YKEJVKIFCYKEJVKIGU2TQFWMVWPF*GTUVGNNGT-PQYJQYCPFKG4GRC TCVWTYGTMUV¼VVGP×DGTIGDGPYGTFGPOWUU&KG4GRCTCVWTV¼VKIMGKVGPYGT FGP UKEJ YKGFGTWO FCIGIGP GJGT CWH FGP #WUVCWUEJ ICP\GT /QFWNG MQP\GPVTKGTGP WPF GPVURTGEJGP KP GVYC FGO YCU KP #DUEJPKVV  DGK FGP#TDGKVUDGFKPIWPIGP\WT4GRCTCVWTDGK*GTUVGNNGTDGVTKGDGPDGUEJTKG DGP YWTFG &KG (TCIG QD FKG ¯DGTCTDGKVWPI FGT /QFWNG FCPP DGKO *GTUVGNNGTQFGTDGTGKVUKPFGP4GRCTCVWTYGTMUV¼VVGPGTHQNIVKUVQHHGP 8QT FGO *KPVGTITWPF FGU IGUVKGIGPGP &KCIPQUGCWHYCPFU YGTFGP ×DGTYKGIGPF CWEJ YGKVGTJKP (CEJCTDGKVGT KP FGP 4GRCTCVWTYGTMUV¼VVGP DGUEJ¼HVKIV YGTFGP &KG
!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





TGKVGTDGVTKGDGP YGTFGP CNNGTFKPIU \WPGJOGPF XGTUGV\VG #TDGKVU\GKVGP CWUIGOCEJV WO IGTCFG DGK UGJT VGWTGP #WVQOQDKNGP GKP 5VWPFGP $GVTKGDOKV$GTGKVUEJCHV\WGTOÑINKEJGP&KGUG(NGZKDKNKUKGTWPIFGT#T DGKVU\GKVGP H×JTV \WT 'KPUEJT¼PMWPI FGT (TGK\GKVIGUVCNVWPI WPF YGTFGP \WT\GKV GJGT WPIGTGIGNV WPF KPFKXKFWGNN XGTGKPDCTV -WPFGP GTYCTVGP CNNGTFKPIU FCUU UQNEJG VGWTGP 9CTVWPIGP WPF +PUVCPFJCNVWPIGP UQHQTV WPF WPOKVVGNDCT XQTIGPQOOGP YGTFGP FC UKEJ CWEJ FKG 0WV\WPI FGT 2TQFWMVGFWTEJFKG-WPFGPKPVGPUKXKGTV $GK FGT 0WV\WPIUKPVGPUKXKGTWPI UKPF 1TICPKUCVKQPGP FKG FGP 0WV\GP XGTMCWHGP D\Y FKG 8GTOKGVWPI GTOÑINKEJGP CNU -WPFGPUEJPKVVUVGNNG PQVYGPFKI#NU$GKURKGNMÑPPGP%CT5JCTKPI1TICPKUCVKQPGPDGVTCEJVGV YGTFGP <WT\GKV UKPF FKG XQTJCPFGPGP 7PVGTPGJOGP UGJT UVCTM FWTEJ FGP 'KPUCV\ WPF 'PICIGOGPV FGT /KVCTDGKVGT WPF (TGKYKNNKIGP IG MGPP\GKEJPGV )GHÑTFGTV FWTEJ FGP <WUCOOGPUEJNWUU DKUJGT GJGT FG \GPVTCN CIKGTGPFGT 1TICPKUCVKQPGP QFGT \WOKPFGUV KJTGT 8GTPGV\WPI UGV\V GKP 2TQHGUUKQPCNKUKGTWPIURTQ\GUU GKP FGT UKEJ \WPGJOGPF CP FKG #TDGKVUDGFKPIWPIGP FGT ITQ²GP #WVQOQDKNXGTOKGVWPIGP CPNGJPGP YKTF &KG XQTJCPFGPG 3WCNKHKMCVKQPUUVTWMVWT DGUV¼VKIV FCU -NKUEJGG UQPUV CT DGKVUNQUGTQFGTKP*QDD[V¼VKIMGKVCIKGTGPFGT#MCFGOKMGT*KP\WMQOOV FKG'KPDG\KGJWPIYGKVGTGTGJTGPCOVNKEJGT/KVCTDGKVGT$GKGKPGT2TQHGU UKQPCNKUKGTWPI KUV GKPG MCWHO¼PPKUEJG #WUDKNFWPI H×T FKG OGKUVGP 6¼ VKIMGKVGP GTHQTFGTNKEJ #WEJ FGT 'KPUCV\ CXCPEKGTVGT +PHQTOCVKQPU WPF -QOOWPKMCVKQPUVGEJPKM YKTF \WPGJOGP 9KG KP FGT 4GRCTCVWT GTYCT VGPFKG-WPFGPCNNGTFKPIUGKPGRGTOCPGPVG <WICPIUOÑINKEJMGKVFKG YGPPUKGPKEJVCWVQOCVKUKGTV \$×DGTFCU+PVGTPGVXQTIGPQOOGPYKTF ŌFWTEJFGP'KPUCV\XQP6GKN\GKV WPF8QNN\GKVCTDGKVUMT¼HVGPOKVJQEJ HNGZKDNGP #TDGKVU\GKVGP YCJTIGPQOOGP YKTF &KG 'KPH×JTWPI XQP #T DGKVU\GKVMQPVGPOKVUGJTHNGZKDNGP-GTPCTDGKVU\GKVGPKUVDGTGKVUCP\WVTGH HGP&KG5WDUVKVWVKQPUGHHGMVGFWTEJ\GPVTCNG%CNN%GPVGTQFGT5QHVYCTG #PURTGEJRCTVPGTUKPF\WT\GKVPQEJPKEJVCWUIGNQVGVFKG-WPFGPGTYCT VGPFGT\GKVPQEJGKPHTGWPFNKEJGU)GUKEJV





#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER (ERAUSFORDERUNGEN
BEI
DER
!RBEITSGESTALTUNG
IN
DER 'ESAMTSCHAU

+P FGT )GUCOVUEJCW FGT #PHQTFGTWPIGP FKG UKEJ CWU FGT 7OUGV\WPI -TGKUNCWHYKTVUEJCHV CF¼SWCVGT )GUEJ¼HVUOQFGNNG GTIGDGP \GKIGP UKEJ HQNIGPFG$GTGKEJGFGT#TDGKVUIGUVCNVWPICNUDGUQPFGTUYKEJVKI

x

x

x

x

&KG )GUEJ¼HVUOQFGNNG UKPF XKGNHCEJ UGJT UVCTM CWUIGFGJPVG 2TQ FWMV&KGPUVNGKUVWPIUMQODKPCVKQPGP FKG FKG 2TQFWMVT×EMH×JTWPI WPF0WV\GTDGVTGWWPI\WU¼V\NKEJWOHCUUGP9KGDGKFGPRTQFWMVDG INGKVGPFGP &KGPUVNGKUVWPIGP UKGJG CWEJ .C[4CKPHWTVJ KP FKGUGO $CPF UKPF FCU 'THCJTWPIUYKUUGP ×DGT 2TQFWMV WPF 0WV\WPI WPF FKG 9KUUGPUXGTOKVVNWPI \GPVTCNGT *GTCWUHQTFGTWPIGP KP FGT #T DGKVUIGUVCNVWPI -TGKUNCWHYKTVUEJCHVUCPU¼V\G YGKVGP FKGUG #PHQTFG TWPIGPCWU 9KG DGKO 9KUUGPUOCPCIGOGPV UKPF DGK FGT #TDGKVU\GKVIGUVCNVWPI ¼JPNKEJG*GTCWUHQTFGTWPIGPCNNGTFKPIUKPIGUVGKIGTVGO7OHCPI\W DGY¼NVKIGP)GTCFGH×TFKG/KVCTDGKVGTKPFGT0WV\GTDGVTGWWPIWPF 0WV\WPIUUKEJGTUVGNNWPI YKTF FKG (NGZKDKNKUKGTWPI \WO /WUU YGPP OCPFKG0WV\WPIXQO2TQFWMVXGTMCWHNÑUGPOÑEJVG 8KGNHCEJ YGTFGP IGTCFG MNGKPG WPF OKVVNGTG 7PVGTPGJOGP &KGPUV NGKUVGT WPF *CPFYGTMUDGVTKGDG KJTG )GUEJ¼HVUOQFGNNG PWT KP <W UCOOGPCTDGKV OKV CPFGTGP (KTOGP TGCNKUKGTGP MÑPPGP &KG XQP 'IIGTU-KTPGT KP FKGUGO $CPF HGUVIGJCNVGPGP #PHQTFGTWPIGP WPF 4KUKMGP FGT #TDGKVUIGUVCNVWPI KP -QQRGTCVKQPGP IGYKPPGP FCTCWU CP\WU¼V\NKEJGT4GNGXCP\ -QQRGTCVKQP9KUUGPUOCPCIGOGPVWPFRTQFWMVDGINGKVGPFG&KGPUV NGKUVWPIGPUKPFPWTFWTEJFGPRTQHGUUKQPGNNGP'KPUCV\XQP+65[UVG OGP WPF #PYGPFWPIGP KP FGT (N¼EJG \W TGCNKUKGTGP 2TQFWMVDG INGKVGPFG +PHQTOCVKQPUU[UVGOG 'PVUEJGKFWPIUWPVGTUV×V\WPI DGK -QORQPGPVGPFKCIPQUG GVE GTHQTFGTP FKG #PRCUUWPI FGT 5[UVGOG CPFKG#TDGKVUUKVWCVKQPYKGCWEJFKG3WCNKHK\KGTWPIFGT/KVCTDGKVGT

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





&KG IGUEJKNFGTVGP )GUVCNVWPIUDGTGKEJG WPVGTUVTGKEJGP FCUU FKG )G UEJ¼HVUOQFGNNG H×T FKG -TGKUNCWHYKTVUEJCHV DGTGKVU DGMCPPVG *GTCWUHQT FGTWPIGP H×T FKG #TDGKVUIGUVCNVWPI YGKVGT XGTUEJ¼THGP 'ZKUVKGTGPFG 6TGPFU \WT 8GTPGV\WPI WPF \WT 'TJÑJWPI FGT &KGPUVNGKUVWPIUCPVGKNG WPF EJCTCMVGTU FGT #TDGKV YGTFGP PKEJV IGDTQEJGP UQPFGTP YGTFGP UKEJ DGUEJNGWPKIGP #TDGKVGP KP FGT -TGKUNCWHYKTVUEJCHV Y×TFG CNNGT FKPIU GKPG \WU¼V\NKEJG 3WCNKV¼V KP FGP -CVCNQI FGT *GTCWUHQTFGTWPIGP GKPDTKPIGP

x

2TQFWMVNGDGPUFCWGTXGTN¼PIGTWPI WPF 0WV\GPKPVGPUKXKGTWPI GTHQT FGTPFG\GPVTCNG'PVUEJGKFWPIGP&KG9KGFGTXGTYGPFWPIXQP-QO RQPGPVGP YKTF XQT 1TV WPF KP FGT 9GTMUVCVV XQTIGPQOOGP FGP -WPFGPYKTFFKTGMVWPFUQHQTVYGKVGTIGJQNHGPWPF×DGTFKGLGYGK NKIG-QUVGPYKTMUCOMGKVFGT*KNHGKUVFGT/KVCTDGKVGTQTKGPVKGTV$G JGT\KIV OCP FKG )TWPFCPPCJOG FCUU KP <WMWPHV -TGKUNCWHYKTV UEJCHVUCPU¼V\GDTGKVGKPIGUGV\VYGTFGPUQ Y×TFGPPGWG #TDGKVPGJ OGTITWRRGP OKV 'PVUEJGKFWPIUUKVWCVKQPGP MQPHTQPVKGTV (CNNDGK URKGNGCWU(NGKI *TUIWPF9CN\GVCN\GKIGPFCUUFKGU DGTGKVU LGV\V GKP 2TQDNGO KUV YGPP UKEJ DGKURKGNUYGKUG /KVCTDGKVGT KP FGT 9GTMUVCVV PKEJV VTCWGP 9KGFGTXGTYGPFWPIUGPVUEJGKFWPIGP QFGT(TGKICDGXQP-QORQPGPVGPXQT\WPGJOGPYGKNUKGUKEJPKEJV SWCNKHK\KGTV IGPWI H×JNGP #PIGUKEJVU FGT \W GTYCTVGPFGP 8KGN\CJN CP 2TQFWMV WPF -QORQPGPVGPT×EMN¼WHGTP KUV GU WPOÑINKEJ FKG 'PVUEJGKFWPIKPFKXKFWGNNPCEJœQDGPő\WFGNGIKGTGP

>NGV\VG#URGMV IKDVFGT#TDGKVUIGUVCNVWPIKPFGT-TGKUNCWHYKTVUEJCHV GKPG\WU¼V\NKEJG$GFGWVWPI9¼JTGPFFKGGTUVGP XKGT)GUVCNVWPIUDGTGK EJGFKG&TKPINKEJMGKVFGT#TDGKVUIGUVCNVWPIH×TÑMQPQOKUEJGTHQNITGKEJG )GUEJ¼HVUOQFGNNGWPVGTUVTGKEJGPUQUKPFUKGCDGTŌUQFKG4KUKMQCPCN[ UG FGT GPVURTGEJGPFGP 6TGPFTGRQTVU XQP 'IIGTU-KTPGT WPF .C[ 4CKPHWTVJ KP FKGUGO $CPF Ō CWEJ 6QR&QYP CNNGTFKPIU UWDQRVKOCN NÑUDCTQJPG9GIGFGTICP\JGKVNKEJGP#TDGKVUIGUVCNVWPIWPVGT'KPDG\KG JWPIFGT$GVTQHHGPGPDGUEJTGKVGP\WO×UUGP &KGUGUKUVH×TFGPNGV\VGP#URGMVFGTPQVYGPFKIGPFG\GPVTCNGP'PVUEJGK FWPIGPCDGTWPFGPMDCTFCPWTWPVGT'KPDG\KGJWPIFGT$GVTQHHGPGPDGK

#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER



2TQ\GUUIGUVCNVWPI WPF 5RG\KHK\KGTWPI  FGT VGEJPKUEJGP 7PVGTUV×V\WPI FKG PQVYGPFKIG ¯DGTPCJOG FGT FG\GPVTCN \W VTGHHGPFGP 'PVUEJGKFWPI \W GTYCTVGP KUV &KG 4GCNKUKGTWPI GHHK\KGPVGT RTQHGUUKQPGNN IGUVCNVGVGT )GUEJ¼HVUOQFGNNG OKVVGNU FGU 'KPUCV\GU OQFGTPUVGT 6GEJPKMGP H×T FKG -TGKUNCWHYKTVUEJCHV KUV FCJGT QJPG FKG 'KPDG\KGJWPI FGT $GVTQHHGPGP WPFKPPQXCVKXGT#TDGKVUIGUVCNVWPIPKEJV\WGTTGKEJGP



&AZIT



:USAMMENFASSUNG

&CU#TDGKVGPKPFGTKPFWUVTKGNNGP-TGKUNCWHYKTVUEJCHVKPUDGUQPFGTGDGK FGT 5EJNKG²WPI FGT JÑJGTYGTVKIGP 0WV\WPIUUEJNGKHGP FWTEJ 2TQFWMVNG DGPUFCWGTXGTN¼PIGTWPI WPF 0WV\WPIUKPVGPUKXKGTWPI YKTF UKEJ DGK FGT 7OUVGNNWPI RTQFW\KGTGPFGT 7PVGTPGJOGP CWH )GUEJ¼HVUOQFGNNG WPF 5VTCVGIKGP JKP \W GKPGO 7PVGTPGJOGP FCU PCEJJCNVKI .GKUVWPIGP WPF 2TQFWMVG \WT 8GTH×IWPI UVGNNV XGT¼PFGTP 0GDGP FGT PCVKQPCNGP )G UGV\IGDWPIWPF FGO GTJÑJVGP 'TYCTVWPIUFTWEM XQP -WPFGP XGTUEJKG DGP UKEJ CWEJ FKG KPVGTPCVKQPCNGP 4CJOGPDGFKPIWPIGP \WM×PHVKI YGK VGT&KGKO)T×P$WEJ\WT+PVGITKGTVGP2TQFWMVRQNKVKMFGT'WTQR¼KUEJGP 7PKQP IGHQTFGTVGP 8QTUVGNNWPIGP YKG CWEJ FKG SWCNKVCVKX IG¼PFGTVGP 'TYCTVWPIGP XQP 'KIGPMCRKVCNIGDGTP DGKURKGNUYGKUG URG\KGNNGP -CRK VCNOCTMVHQPFUOKV0CEJJCNVKIMGKVUCPURTWEJGTJÑJGPFGP&TWEMCWHFKG 7PVGTPGJOGPYGKVGTPKEJVPWTGKPGUEJ¼FKIWPIUHTGKG2TQFWMVKQPXQT\W PGJOGP UQPFGTP KPUIGUCOV FGP 4GUUQWTEGPXGTDTCWEJ \W UGPMGP WPF UQ\KCNGP#PHQTFGTWPIGP\WIGP×IGP &KG5EJN×UUGNITѲGPH×TFKG#TDGKVUIGUVCNVWPIUKPFFCOKV FKG6GTVKC TKUKGTWPIURTQ\GUUG KP FGT +PFWUVTKG KPHQNIG FGT 0WV\WPIUKPVGPUKXKGTWPI WPF4×EMH×JTWPI FKGPQVYGPFKIYGTFGPFGWOHCUUGPFGTG3WCNKHKMC VKQPGPWPF FKG)GUVCNVWPI×DGTDGVTKGDNKEJGT.GKUVWPIUMGVVGPWOFGP -WPFGP FKG 0WV\WPIUOÑINKEJMGKVGP FGT 2TQFWMVG \W DKGVGP 'KPG 'PV URCPPWPI FWTEJ ÑMQNQIKUEJG 9KTVUEJCHVUHQTOGP H×T FKG #TDGKVUDGNCU VWPIFGT$GUEJ¼HVKIVGP YKTF PKEJVUVCVVHKPFGPUQPFGTP FGT (NGZKDKNKUKG

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





TWPIUFTWEM YKTF FWTEJ FKG 'KPH×JTWPI FGT -TGKUNCWHYKTVUEJCHV \WOKP FGUVH×TFKGUMK\\KGTVGP7PVGTPGJOGPUMQP\GRVGGTJGDNKEJUVGKIGP &KG DKUJGTKIGP (QTUEJWPIUDGO×JWPIGP FGU $WPFGU \WT -TGKUNCWHYKTV UEJCHV HQMWUUKGTVGP CWH FKG )GUEJ¼HVUOQFGNN'PVYKEMNWPI FKG VGEJPK UEJG7PVGTUV×V\WPI WPFFKG 'PVYKEMNWPI XQP /CPCIGOGPV WPF %QPV TQNNKPI5[UVGOGP


$IE
2OLLE
DER
INNOVATIVEN
!RBEITSGESTALTUNG
IN
DER .ACHHALTIGKEITSDEBATTE

&KG &GDCVVG \WT PCEJJCNVKIGP 'PVYKEMNWPI WPF GPVURTGEJGPFG 9KTV UEJCHVUHQTOGP KUV FWTEJ FKG #WHUVGNNWPI XQP


#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

XQP DGTGKVU RTCMVK\KGTVGP )GUEJ¼HVUOQFGNNGP XQP 8QTTGKVGTP 5EJNWUU HQNIGTWPIGPH×TFKG#TDGKVUIGUVCNVWPI \W IGPGTKGTGP 5KEJGTNKEJ OÑIGP FKGUG JKGT FKUMWVKGTVGP )GUEJ¼HVUOQFGNNG JKPUKEJVNKEJ GKPGT 4GKJG XQP ÑMQNQIKUEJGP QFGT UQ\KCNGP -TKVGTKGP PKEJV RTQ\GPVKI \WHTKGFGP UVGNNGPF UGKP UQ MGPP\GKEJPGP UKG CDGT FQEJ FKG 5VQ²TKEJVWPI GKPGU NCPIHTKUVKIGP'PVYKEMNWPIURTQ\GUUGUJKP\WÑMQNQIKUEJWPFUQ\KCN XGT VT¼INKEJGTGPWPFRTQHKVCDNGP)GUEJ¼HVUOQFGNNGP 0KOOV OCP CNUQ PWP FKGUG )GUEJ¼HVUOQFGNNG CNU #WUICPIURWPMV UQ \GKIVUKEJFCUUFKGUG JKPUKEJVNKEJFGT2TQFWMVKXKV¼V MGKPGTNGK #DUVTKEJG OCEJGP YGTFGPFGP'KPUCV\ OQFGTPUVGT 6GEJPKMGP GTHQTFGTP WPF FKG PQVYGPFKIGP2TQFWMV&KGPUVNGKUVWPIU-QODKPCVKQPGPKP-QQRGTCVKQPGP OKVCPFGTGP(KTOGPWPF2CTVPGTPFGP-WPFGPCPIGDQVGPYGTFGPO×U UGP &CTCWU HQNIV FCUU FKG CP CPFGTGT 5VGNNG KP FKGUGO $CPF DGTGKVU IGUEJKNFGTVGP (QTUEJWPIU WPF *CPFNWPIUDGFCTHG DG\×INKEJ #TDGKVU IGUVCNVWPI KP -QQRGTCVKQPGP WPF 0GV\YGTMGP UQYKG DGKO XGTUV¼TMVGP 'KPUCV\RTQFWMVDGINGKVGPFGT&KGPUVNGKUVWPIJKGTGDGPHCNNU\WVTGHHGP&KG $GHWPFG CWU FKGUGP 7PVGTUWEJWPIUHGNFGTP \GKIGP FCUU KPPQXCVKXG ICP\JGKVNKEJG #TDGKVUIGUVCNVWPI FKG 2TQ\GUUG DGUUGT DGJGTTUEJDCT WPF GHHK\KGPVGTOCEJGP5KGYGKUGPCNNGTFKPIUCWEJCWHFKG4KUKMGPJKPFKG OKV -QPUGSWGP\GP H×T FKG KP FGP DGVTQHHGPGP $GVTKGDGP CTDGKVGPFGP /GPUEJGP XGTMP×RHV UGKP MÑPPGP XIN .C[4CKPHWTVJ 'IIGTU-KTPGT WPF$TÑFPGTKPFKGUGO$CPF #NU GKIGPUV¼PFKIG &KOGPUKQP FGT -TGKUNCWHYKTVUEJCHV DGK FGT &GDCVVG WO KPPQXCVKXG #TDGKVUIGUVCNVWPI \GKIV UKEJ FCUU DGK FGT 7OUGV\WPI UGJTXKGN OGJTFG\GPVTCNG'PVUEJGKFWPIGP XQP #TDGKVPGJOGTKPPGP WPF #TDGKVPGJOGTPIGVTQHHGPYGTFGPO×UUGP&KGUG'PVUEJGKFWPIGPDGHKP FGP KP FGT 5WOOG ×DGT FGP 'THQNI QFGT /KUUGTHQNI FGU )GUEJ¼HVUOQ FGNNU H×T FKG 7PVGTPGJOGP $GKURKGNG UKPF 'PVUEJGKFWPIGP ×DGT FKG 9KGFGTXGTYGPFWPI XQP 2TQFWMVGP QFGT -QORQPGPVGP FKG WPVGT
!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





FWMVWPFGTHQNITGKEJG0WV\WPIGTHQTFGTNKEJ OCEJGP •JPNKEJGUIKNVH×T FGPFKTGMVGP-WPFGPMQPVCMVKPFGP&KGPUVNGKUVWPIUDGTGKEJGP &KGUGT #URGMV \YKPIV FKG 7PVGTPGJOGP H×T GKPG GTHQNITGKEJG 2TQ\GUU IGUVCNVWPI UKEJ UGJT XKGN UV¼TMGT OKV FGP $GVTQHHGPGP CWUGKPCPFGT \W UGV\GPWPFUKGKPFKG)GUVCNVWPIFGT2TQ\GUUGOKVGKP\WDG\KGJGP0WTUQ MCPPUKEJGTIGUVGNNVYGTFGPFCUUFKG$GTGKVUEJCHV\WT8GTCPVYQTVWPIU ×DGTPCJOG GTY¼EJUV WPF FKG 'PVUEJGKFWPIGP UCEJIGTGEJV WPF XGTCPV YQTVWPIUDGYWUUVIGVTQHHGPYGTFGP &COKV ×DGTPKOOV FKG KPPQXCVKXG #TDGKVUIGUVCNVWPI WPF FKG 'KPDG\KG JWPIFGTDGVTQHHGPGP#TDGKVPGJOGTKPPGPWPF#TDGKVPGJOGTKPFGT&G DCVVGWOFKG)GUVCNVWPIPCEJJCNVKIGT7PVGTPGJOGPUMQP\GRVGGKPGPGWG 4QNNG 9KTF KPPQXCVKXG #TDGKVUIGUVCNVWPI DKUJGT KP FGT UQ IGPCPPVGP UQ\KCNGP&KOGPUKQPFGT0CEJJCNVKIMGKVUFGDCVVGCNU#PHQTFGTWPIWPFCNU \WGTTGKEJGPFGT5VCPFCTFXQP+PVGTGUUGPITWRRGPRQUVWNKGTVUQYKTFUKG PWP DGK FGT 4GCNKUKGTWPI GPVURTGEJGPFGT )GUEJ¼HVUOQFGNNG \WO 'T HQNIUHCMVQT FGUUGP $GJGTTUEJWPI H×T FKG 4GCNKUKGTWPI RTQHKVVT¼EJVKIGT 7PVGTPGJOGPUMQP\GRVGKPFGT-TGKUNCWHYKTVUEJCHVPQVYGPFKIKUV#NNGT FKPIUF×THVGFKGUG'TMGPPVPKUGTUVFCPP YGKVGTDGHÑTFGTV YGTFGP YGPP FKG IGUGNNUEJCHVNKEJG &GDCVVG \WT 0CEJJCNVKIMGKV GKPGP -QPMTGVKUKG TWPIUITCF GTTGKEJV FGT 7PVGTPGJOGP GPVURTGEJGPFG )GUEJ¼HVUOQFGNNG KPITѲGTGO7OHCPICPUVTGDGPN¼UUV



/FFENE
&ORSCHUNGSFRAGEN

#PIGUKEJVU FGT 6CVUCEJG FCUU KP FGT &KUMWUUKQP \WT )GUVCNVWPI FGT #TDGKVKPFGT-TGKUNCWHYKTVUEJCHVNGFKINKEJ'THCJTWPIGPCWUGKPGTIGTKP IGP#P\CJNXQP8QTTGKVGTDGKURKGNGPJGTCPIG\QIGPYWTFGPKUVFKG8GT VKGHWPI DGK GKPGT 4GKJG XQP #PCN[UGP PQVYGPFKI +PUDGUQPFGTG UVGNNGP UKEJHQNIGPFG(QTUEJWPIUVJGOGP

x

8KGNG #PU¼V\G UKPF KP 6GKNGP \$ FKG RTQFWMVDGINGKVGPFG &KGPUV NGKUVWPIKP7PVGTPGJOGPDGTGKVUKO'KPUCV\CPFGTGUEJGKPGPGJGT WPDGMCPPVG'KP\GNH¼NNG\WUGKP'UHGJNVGKPGU[UVGOCVKUEJG#PCN[UG FGT 8GTDTGKVWPI WPF 7OUGV\WPI XQP 'NGOGPVGP FKG \W GTHQNITGK



#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER EJGP)GUEJ¼HVUOQFGNNGPKPPGTJCNDFGT-TGKUNCWHYKTVUEJCHVIGJÑTGP QFGTDGKVTCIGPMÑPPVGP'TUVG8GTUWEJG YKGKP5EJKTTOGKUVGT&TG JGT(NGKIUKPFCPIGUKEJVUFGUUGMWPF¼TCPCN[VKUEJGP<WICPIU UEJYKGTKI 'KP GKIGPUV¼PFKIGU /QPKVQTKPI Y¼TG UKPPXQNN WO FCU +PPQXCVKQPUXGTJCNVGPU[UVGOCVKUEJ\WGTHCUUGP

x

x

x

#NU\GPVTCNGU'NGOGPVKUVFKG$GH¼JKIWPI\WT'PVUEJGKFWPIXQT1TV DGKO -WPFGP QFGT KP FGT 9GTMUVCVV DGK -QP\GRVGP FGT 2TQFWMVNG DGPUFCWGTXGTN¼PIGTWPI WPF 0WV\WPIUKPVGPUKXKGTWPI KFGPVKHK\KGTV YQTFGP*KGTH×TKUV9KUUGPPQVYGPFKIFCUUQYQJNFCU9KUUGP\WT (WPMVKQPCNKV¼VFGT2TQFWMVGCNUCWEJ FKG -GPPVPKU UGKPGT 0WV\WPI FGTGPVURTGEJGPFGP#PYGPFWPIUMQPVGZVGWPFFKGPCEJIGUEJCNVGVGP #TDGKVURTQ\GUUGKO-TGKUNCWHWOHCUUV*KGTDGKUKPF(TCIGPFGUVCV U¼EJNKEJPQVYGPFKIGP9KUUGPUWOHCPIUWPFGPVURTGEJGPFG3WCNKHK \KGTWPIUUVTCVGIKGP H×T FKG FKG 'PVUEJGKFWPIGP VTGHHGPFGP /KVCT DGKVGT\WGTHQTUEJGPWPF\WU[UVGOCVKUKGTGP +P FGP VGEJPKUEJGP $×TQU YKTF GU GKPG 4GKJG XQP PGWGP RNCPGTK UEJGP #WHICDGP IGDGP FKG OKV FGT )GUVCNVWPI FGU IGUCOVGP 2TQ FWMVNGDGPU\[MNWUWPFKPUDGUQPFGTGFGT 4×EMH×JTWPI FGT 2TQFWMVG WPF -QORQPGPVGP CNU +PRWV KP FKG (GTVKIWPI9KGFGTCWHCTDGKVWPI DGHCUUV UKPF *KGTDGK YGTFGP UKEJ $GTWHUDKNFGT KO 8GTVTKGD WPF KP FGT #WHUVKGIUHQTVDKNFWPI \WO 6GEJPKMGT WPF /GKUVGT XGT¼PFGTP +PUDGUQPFGTG FKG 5VKEJYQTVG 4GVTQ.QIKUVKM WPF 4GVTQ/CTMGVKPI UKPFJKGTDGKDGUQPFGTU\WDGCEJVGP #PIGUKEJVU PGWGT 'PVUEJGKFWPIUMQPUVGNNCVKQPGP XQT 1TV DGKO -WPFGPWPFKPFGT9GTMUVCVVUQYKGXGT¼PFGTVGT6¼VKIMGKVUDKNFGTKP 4GRCTCVWT 9KGFGTCWHCTDGKVWPI WPF /QFGTPKUKGTWPI MCPP UKEJ FKG .GKUVWPIUDGYGTVWPIFGT/KVCTDGKVGTKPPGPWPF/KVCTDGKVGT\WM×PHVKI PKEJV PWT CO 7OHCPI FGU OGPIGPO¼²KIGP 1WVRWVU QTKGPVKGTGP *KGT KUV PQEJ (QTUEJWPIUDGFCTH \W FGEMGP WO YGKVGTG -TKVGTKGP FKGKO4CJOGPFGT-TGKUNCWHYKTVUEJCHV$GFGWVWPIGTNCPIGP\WGT OKVVGNP WPF \W QRGTCVKQPCNKUKGTGP UQ FCUU UKG KP $GYGTVWPIUU[UVG OGPGKPIGUGV\VYGTFGPMÑPPGP

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT







(ANDLUNGSBEDARF

&KG-N¼TWPIFGTGDGPUMK\\KGTVGPQHHGPGP(QTUEJWPIUHTCIGPKUVFGUJCND XQTFTKPINKEJ YGKN YKEJVKIG &GVGTOKPCPVGP WPF 1RGTCVKQPCNKUKGTWPIGP FGP$GVTKGDGPWPF#TDGKVPGJOGTKPPGPWPF#TDGKVPGJOGTPH×TFKG)GU VCNVWPI FGT #TDGKVURTQ\GUUG KP GHHK\KGPVGP )GUEJ¼HVUOQFGNNGP H×T FKG -TGKUNCWHYKTVUEJCHV\WT8GTH×IWPIIGUVGNNVYGTFGPO×UUGP+PUDGUQPFG TGH×TFCU4CJOGPMQP\GRV +PPQXCVKXG #TDGKVUIGUVCNVWPI KUV FKG 'TOKVV NWPIFGT9KUUGPUWOH¼PIGWPFFKG3WCNKHK\KGTWPIURNCPWPIWPFŌIGUVCN VWPI H×T GKPG DGUUGTG $GH¼JKIWPI XQP 'PVUEJGKFWPIGP XQT 1TV DGKO -WPFGP QFGT KP FGT 9GTMUVCVV PQVYGPFKI *KGTOKV MÑPPVGP DGTWHUDKN FGT×DGTITGKHGPFG #PHQTFGTWPIGP WOTKUUGP RT¼\KUKGTV WPF H×T FKG 9GK VGTGPVYKEMNWPIXQP$GTWHUDKNFGTPWPF(QTVDKNFWPIUOC²PCJOGPPWV\DCT IGOCEJVYGTFGP &KG (TCIG FGT .GKUVWPIUDGYGTVWPI KP 2TQ\GUUGP KPPGTJCND XQP )G UEJ¼HVUOQFGNNGP H×T FKG -TGKUNCWHYKTVUEJCHV KUV GDGPHCNNU GKP \GPVTCNGU (GNFFGU4CJOGPMQP\GRVGU+PPQXCVKXG#TDGKVUIGUVCNVWPI*KGTDGKKUVFKG 'KPDG\KGJWPIFGT6CTKHRCTVPGTUKEJGT\WUVGNNGPFCFKGUGFKG1RGTCVKQ PCNKUKGTWPIXGTUEJKGFGPGT.GKUVWPIUWPF$GYGTVWPIUGNGOGPVGXGTYGP FGP UQNNGP #WEJ JKGTDGK IKNV GU \WUCOOGP OKV 8QTTGKVGTWPVGTPGJOGP GPVURTGEJGPFG #PCN[UGP FWTEJ\WH×JTGP WPF -QP\GRVG \W GTRTQDGP #PCN[VKUEJ UEJYKGTKI H×T MNGKPG 7PVGTPGJOGP MCWO NGKUVDCT WPF FGU JCND GDGPHCNNU HÑTFGTWPIUY×TFKI KUV FKG $GWTVGKNWPI XQP .GKUVWPIGP ×DGT 7PVGTPGJOGPUITGP\GP JKPYGI WPF FKG $GVTCEJVWPI KPFKXKFWGNNGT $GKVT¼IGKPPGTJCND×DGTITGKHGPFGT.GKUVWPIUMGVVGP (×T CPFGTG $GTGKEJG FGU $WPFGUOKPKUVGTKWOU H×T $KNFWPI WPF (QT UEJWPI $/$(KUVFKGFGVCKNNKGTVGTG&KHHWUKQPUCPCN[UGFGT8GTDTGKVWPI WPF7OUGV\WPIXGTUEJKGFGPGT'NGOGPVGFKG\WT)GUVCNVWPIXQPGTHQNI TGKEJGP )GUEJ¼HVUOQFGNNGP FGT -TGKUNCWHYKTVUEJCHV \WT 2TQFWMVNGDGPU FCWGTXGTN¼PIGTWPI WPF 0WV\WPIUKPVGPUKXKGTWPI DGKVTCIGP XQP +PVGTGU UG 5QNEJG #PCN[UGP FKGPGP FGT UVTCVGIKUEJGP 2NCPWPI WPF FGT 5[UVG OCVKUKGTWPIXQP(QTUEJWPIUWPF'PVYKEMNWPIUDGFCTHH×TQTICPKUCVQTK UEJG 'NGOGPVG WPF )GUVCNVWPI XQP VGEJPKUEJGP .ÑUWPIGP \$ 9KU UGPUOCPCIGOGPVU[UVGOGP FKG FKG H×T FKG -TGKUNCWHYKTVUEJCHV PQVYGP



#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

FKIGP+PHQTOCVKQPGPGPVJCNVGP$KUJGTUKPFFKGUG #PCN[UGPJKGTUGMWP F¼TCPCN[VKUEJ WPF PKEJV OKV QTKIKP¼TGO DTGKVGP GORKTKUEJGP /CVGTKCN \WO+PPQXCVKQPUXGTJCNVGPFGT$GVTKGDGFWTEJIGH×JTVYQTFGP &KG KP CPFGTGP 2TQITCOOGP XQTIGPQOOGPG (ÑTFGTWPI XQP 8GTDWPF RTQLGMVGP\WT)GUVCNVWPIXQPGKP\GNPGP2TQ\GUUGPQFGT2TQ\GUUGNGOGP VGP H×T FKG -TGKUNCWHYKTVUEJCHV OWUU FTKPIGPF WO FKG &KOGPUKQP FGT CMVKXGPWPFDGYWUUVGP#TDGKVUIGUVCNVWPIGTI¼P\VYGTFGP&CKPPQXCVK XG#TDGKVUIGUVCNVWPIGKPYKEJVKIGT'THQNIUHCMVQT\WT4GCNKUKGTWPIMTGKU NCWHYKTVUEJCHVNKEJGT 5VTCVGIKGP KUV OWUU FKG #TDGKVUIGUVCNVWPI CWEJ KP CPFGTGP(CEJRTQITCOOGP)GIGPUVCPFFGT\WHÑTFGTPFGP2TQLGMVGYGT FGP &KG \WT\GKV RTCMVK\KGTVG CPRCUUGPFG 7PVGTUV×V\WPI FWTEJ #TDGKVU IGUVCNVWPIUOC²PCJOGPYKTFFGP#PHQTFGTWPIGPYKGUKGKPFKGUGOWPF KPFGPCPFGTGP6TGPFTGRQTVUCPCN[UKGTVYWTFGPKEJVOGJTIGTGEJV 'KPGCPFGTG*CPFNWPIUGDGPGUGV\V PKEJV DGK FGT MQPMTGVGP #TDGKVUIGU VCNVWPIKPFGP$GVTKGDGPCPFKGOQFGNNJCHVUQNEJG-TGKUNCWHYKTVUEJCHVU CPU¼V\G XGTHQNIGP 'U IKNV XKGNOGJT UKEJ PGW JGTCWU\WDKNFGPFG 5VCP FCTFUCWUFGT0CEJJCNVKIMGKVUFGDCVVG\W PWV\GP WO UGNDUVXGTUV¼TMGPFG /GEJCPKUOGP H×T FKG 7OIGUVCNVWPI KP FGP $GVTKGDGP WPF FKG FCTCWU GTHQNIGPFGCMVKXG#TDGKVUIGUVCNVWPI\WGTTGKEJGP $KUJGT KUV FKG 0CEJJCNVKIMGKVUFGDCVVG XQTTCPIKI FWTEJ FKG (GUVNGIWPI XQPÑMQNQIKUEJGP5VCPFCTFUIGRT¼IVIGYGUGP<WT\GKVKUVKPFGT'OKUUK QPUOKPFGTWPIKPFGP2TQFWMVKQPURTQ\GUUGPQFGTFWTEJFKG2TQFWMVG'T JGDNKEJGUGTTGKEJVYQTFGP
!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





Y¼TGFCJGTFKGUKEJCWUFGP$KNCP\KGTWPIURTQLGMVGPGTIGDGPFGP#PHQT FGTWPIGP MQPUVTWMVKX KP FKG &GDCVVG WO GTYGKVGTVG 0CEJJCNVKIMGKVU 5VCPFCTFU \$FGP5QEKCN%QTG4GURQPUKDKNKVKGUCWH'7'DGPGGKP\W DTKPIGP FKG UQYQJN FKG -CRKVCNIGDGT DGH¼JKIV 7PVGTPGJOGP JKPUKEJV NKEJ KJTGT <WMWPHVUH¼JKIMGKV GKP\WUEJ¼V\GP CNU CWEJ FGP 7PVGTPGJOGP UGNDUV JKPTGKEJGPFG *KPYGKUG IKDV CP YGNEJG 5VGNNGP DGYWUUVG #T DGKVUIGUVCNVWPIWPFXQTCWUUEJCWGPFG$GNGIUEJCHVUGPVYKEMNWPICPUGV\GP OWUU &KGU Y×TFG CPFGTG $GYGTVWPIUVQQNU GVYC \WT -QORGVGP\OGU UWPI GTI¼P\GP &CU 4CJOGPMQP\GRV MÑPPVG JKGT GKPG MQP\GRVKQPGNNG .×EMG UEJNKG²GP WPF FKG &GDCVVG \WT 0CEJJCNVKIMGKV RQUKVKX H×T FKG #TDGKVUIGUVCNVWPIDGUGV\GP

,ITERATUR #DHCNNYKTVUEJCHVNKEJGT +PHQTOCVKQPUFKGPUV $&' UKGJV MGKPGTNGK $GFCTH H×T4GE[ENKPI(CEJMT¼HVG/GNFWPIXQOKP0T RR $GJTGPFU52HKV\PGT4-TGKDKEJ4*QTPUEJKNF-+PPQXCVK QP \WT 0CEJJCNVKIMGKV Ō ©MQNQIKUEJG #URGMVG FGT +PHQTOCVKQPU WPF -QOOWPKMCVKQPUVGEJPKMGP $GTKEJV H×T FKG 'PSWÃVG-QOOKU UKQP5EJWV\FGU/GPUEJGPWPFFGT7OYGNVFGU&GWVUEJGP$WP FGUVCIGU5RTKPIGT$GTNKP $KGTVGT 9 $TÑFPGT 2  <WMWPHVUH¼JKIGU 9KTVUEJCHVGP WPF 4G 4GIKQPCNKUKGTWPI XQP 9GTVUEJÑRHWPIURTQ\GUUGP +P $QUEJ )

*TUI<WMWPHVFGT'TYGTDUCTDGKVŌ5VTCVGIKGPH×T#TDGKVWPF7O YGNV(TCPMHWTVRR $70&/KUGTGQT *TUI<WMWPHVUH¼JKIGU&GWVUEJNCPF'KP$GK VTCI \W GKPGT PCEJJCNVKIGP 'PVYKEMNWPI $CUGN $QUVQP $GTNKP $KTMJ¼WUGT %QPP 9 &  2QNKEKGU HQT 'ZVGPFKPI 2TQFWEV .KHGVKOGU CU C OGCPUQHTGFWEKPIYCUVG.QU#PIGNGU5EJQQNQHCTEJKVGEVWTGCPF WTDCPRNCPPKPI7%.#



#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

&GWVUEJ %  #DUEJKGF XQO 9GIYGTHRTKP\KR Ō &KG 9GPFG \WT .CPINGDKIMGKVKPFGTKPFWUVTKGNNGP2TQFWMVKQP5VWVVICTV &+9 (TCWPJQHGT+5+  $GUEJ¼HVKIWPIUYKTMWPIGP FGU 7OYGNV UEJWV\GUŌ#DUEJ¼V\WPIWPF2TQIPQUGDKU$CPF'KP\GNCPCN[ UGP2TQLGMVNGKVWPI$NC\GLE\CM,(QTUEJWPIUDGTKEJVFGU7OYGNV DWPFGUCOVGU5EJTKHVGPTGKJGFGU7$#0T$GTNKP &TGJGT%(NGKI, #TPQNF (  +PVGPUKH[KPI 7UG CPF 2TQNQPIKPI QH2TQFWEV.KHGVKOGKP)GTOCP%QORCPKGUŌ+ORCEVUQP/CPWHCE VWTKPI5VTCVGIKWGUCPF9QTMHQTEG2CRGTHQTVJ +PVGTPCVKQPCN)TGG PKPIQH+PFWUVTKGU 0GVYQTM %QPHGTGPEG 0QXGODGT VJVJ  %JCRGN*KNN0% &TGJGT % 5EJKTTOGKUVGT '  > NCPIG 9GI \WT -TGKUNCWHYKTV UEJCHVŌ/KVVGKNWPIGPCWUFGT2TQFWMVKQPUKPPQXCVKQPUGTJGDWPI0T (TCWPJQHGT+5+-CTNUTWJG5GRVGODGT 'IIGTU69CNNOGKGT9.C[)&QMWOGPVCVKQPFGT7OHTCIG +PPQXCVKQPGP KP FGT 2TQFWMVKQP  (TCWPJQHGT +5+ -CTNUTWJG (GDTWCT 'KEJOG[GT *  0GWYGTVYKTVUEJCHV Ō 'KPG 2GTURGMVKXG H×T 9KTV UEJCHVWPF©MQNQIKG6CWPWUUVGKP 'ZRGTV)TQWR5WUVCKPCDNG2TQFWEVKQPŌ%JCNNGPIGUCPF1DLGEVK XGUHQT'74GUGCTEJ2QNKE['74$T×UUGN,WNK (NGKI ,  0GWIGUVCNVWPI FGT 2TQFWMVKQP #TDGKVURCRKGT FGU 2TQ LGMVGU241-4'+5(TCWPJQHGT+5+-CTNUTWJG (NGKI, *TUI<WMWPHVUH¼JKIG-TGKUNCWHYKTVUEJCHV5VWVVICTV *CTV5)GUEJ¼HVUUVTCVGIKGPH×TGKPG ×DGTNGDGPUH¼JKIG9GNV+P *CTXCTF$WUKPGUUOCPCIGT0QRR *C[GU &  4GRCKTU 4GWUG 4GE[ENKPI Ō (KTUV 5VGRU 6QYCTF C 5WUVCKPCDNG5QEKGV[9QTNF9CVEJ2CRGT9QTNF9CVEJ+PUVKVW VG9CUJKPIVQP

!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





*KGUUN * /G[GT-TCJOGT ( 5EJÑP /  #WH FGO 9GI \W GKPGT ÑMQNQIKUEJGP 5VQHHYKTVUEJCHV +P )#+# *GHV   RR  *KNNGDTCPF $ .ÑDDG - GV CN  0CEJJCNVKIG 'PVYKEMNWPI KP &GWVUEJNCPF Ō #WUIGY¼JNVG 2TQDNGOHGNFGT WPF .ÑUWPIUCPU¼V\G 4JGKPKUEJ9GUVH¼NKUEJGU +PUVKVWV H×T 9KTVUEJCHVUHQTUEJWPI 49+ 'UUGP *QEMGTVU - 2GVOGEM[ # *CWEJ 5 5GWTKPI 5 5EJYGKV\GT 5

*TUI-TGKUNCWHYKTVUEJCHVUVCVV#DHCNNYKTVUEJCHV1RVKOKGTVG 0WV\WPI WPF 'KPURCTWPI XQP 4GUUQWTEGP FWTEJ ©MQ.GCUKPI WPF 5GTXKEGMQP\GRVG 5EJTKHVGP FGT $C[TGWVJGT +PKVKCVKXG H×T 9KTV UEJCHVUÑMQNQIKGG87NO7PKXGTUKV¼VUXGTNCI +)/GVCNN#TDGKVURN¼V\GFWTEJ7OYGNVUEJWV\(TCPMHWTV -KTUEJ 9  9GIYGKUGT \WT -QPUVTWMVKQP GKPGT GXQNWVKQP¼TGP 6JGQTKG FGT UVTCVGIKUEJGP (×JTWPI -CRKVGN GKPGU 6GKNRTQLGMVU /×PEJGP$CTDCTC-KTUEJ -T9#DH) Ō )GUGV\ \WT 8GTOGKFWPI 8GTYGTVWPI WPF $GUGKVKIWPI XQP #DH¼NNGP #TVKMGN  )GUGV\ \WT (ÑTFGTWPI FGT -TGKUNCWHYKTV UEJCHVWPF5KEJGTWPIFGTWOYGNVXGTVT¼INKEJGP$GUGKVKIWPIXQP#D H¼NNGP-TGKUNCWHYKTVUEJCHVUWPF#DHCNNIGUGV\XQO$WP FGUIGUGV\DNCVV6GKN+<#$QPP .WPF 4 6 /CMKPI 2TQFWEVU .KXG .QPIGT +P 6GEJPQNQI[ 4GXKGY ,I*GHVRR /CPUMG(7OYGNVRQNKVKMWPF$GUEJ¼HVKIWPIŌ<WUCOOGPJ¼P IG \YKUEJGP ©MQPQOKG œ0GWGT UQ\KCNGT -TKUGő WPF ©MQNQIKG +P 95+/KVVGKNWPIGP0TRR /GPFKWU*)9GPKIGT'PGTIKGXGTDTCWEJYGPKIGT5EJCFUVQHHG WPFOGJT#TDGKVURN¼V\G+P95+/KVVGKNWPIGP0TRR 2GKPG(,•PFGTWPIGPFGU-TGKUNCWHYKTVUEJCHVUIGUGV\GUIGIGP ×DGT FGO #DHCNNIGUGV\ +P 6JQOÃ-Q\OKGPUM[ - , *TUI -TGKUNCWHYKTVUEJCHV$GTNKP'(8GTNCIRR++



#ARSTEN
$REHER
UND
%LNA
3CHIRRMEISTER

2QTVGT /  0CVKQPCNG 9GVVDGYGTDUXQTVGKNG 'THQNITGKEJ MQPMWT TKGTGPCWHFGO9GNVOCTMV9KGP9KTVUEJCHVUXGTNCI7GDGTTGWVGT 2QTVGT /  9GVVDGYGTDUUVTCVGIKG %QORGVGVKXG UVTCVGI[ /G VJQFGP \WT #PCN[UG XQP $TCPEJGP WPF -QPMWTTGPVGP  #WHNCIG (TCPMHWTV/CKP0GY;QTM%CORWU 4CHHÃG*(TKV\97PVGTPGJOGPUH×JTWPIWPF7PVGTPGJOGPU GTHQNI )TWPFNCIGP WPF 'TIGDPKUUG GKPGT GORKTKUEJGP 7PVGTUW EJWPI #TDGKVURCRKGT 0T  /CPPJGKO +PUVKVWV H×T /CTMGVKPI 7PKXGTUKV¼V/CPPJGKO 5EJKPM #  &KG 'PVYKEMNWPI FGU 7OYGNVTGEJVU KO ,CJTG  \YGKVGT6GKN+P<#7*GHVRR 5EJKTTOGKUVGT'&TGJGT%(NGKI,8#2TQFWMVGWPF2TQ\GUUG OKV FGO
!RBEITEN
IN
DER
)NDUSTRIELLEN
+REISLAUFWIRTSCHAFT





99(Ō9QTNF9KNFNKHG(WPF.KXKPI2NCPGV4GRQTV)GPH <'9


0ETER
"RÎDNER
-ATTHIAS
+NUTH
(G .ACHHALTIGE
!RBEITSGESTALTUNG
4RENDREPORTS
ZUR %NTWICKLUNG
UND
.UTZUNG
VON
(UMANRESSOURCEN -ÔNCHEN
UND
-ERING
(AMPP




6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS  %INFÔHRUNG

  &RAGESTELLUNG
UND
-ETHODIK

  "ASISTRENDS

  &ACETTEN
DES
'LOBALISIERUNGSPROZESSES

  $IE
DEMOGRAPHISCHE
3PALTUNG DER
7ELTBEVÎLKERUNG

  &OKUS
!LTER
UND
!LTERUNGSPROZESS

  'LOBALE
4RENDS

  .ATIONALE
4RENDS
q
DIE
!LTERSSCHERE
ÎFFNET
SICH

  %IN
AKTUELLER
6ERGLEICH

  "ETRIEBLICHE
&OLGEN
ALTERNDER
"ELEGSCHAFTEN

  &OKUS
1UALIFIKATION
3TATUS
UND
4¼TIGKEIT

  1UALIFIKATORISCHE
%NTWICKLUNG

  6ER¼NDERUNG
DER
4¼TIGKEITSANFORDERUNG
q DIE
!RBEITSKR¼FTEEINSATZBILANZ

  %NTWICKLUNG
!NGESTELLTE
UND
!RBEITER

  &AZIT

 ,ITERATUR



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN





%INFÔHRUNG

/KVFGOYKTVUEJCHVNKEJGP9CEJUVWOURTQ\GUUIGJGP•PFGTWPIGPKPFGT œ<WUCOOGPUGV\WPI 5VTWMVWTFGUIGUCOVYKTVUEJCHVNKEJGP2TQFWMVKQPU GTIGDPKUUGU PCEJ 5GMVQTGP WPF 4GIKQPGP UQYKG FGT #WHVGKNWPI FGT $GUEJ¼HVKIVGP CWH 5GMVQTGP 4GIKQPGP QFGT 3WCNKHKMCVKQPUMNCUUGPő

)CDNGT9KTVUEJCHVUNGZKMQP$CPF5GKPJGT #NU OC²IGDNKEJG 7TUCEJGP FGU 5VTWMVWTYCPFGNU IGNVGP PCEJ XQTJGTTUEJGPFGT /GKPWPI RTKO¼TFGTVGEJPKUEJG(QTVUEJTKVVFKG•PFGTWPIFGTIGUCOVYKTVUEJCHVNK EJGP0CEJHTCIGUQYKGFKG•PFGTWPIGPFGT8GTH×IDCTMGKVXQP2TQFWMVK QPUHCMVQTGPWPFOKVVGNP0GDGPFGT8GTUEJKGDWPIFGT)GUCOVPCEJHTC IGPCEJ)×VGTPWPF.GKUVWPIGPYKTFKPUDGUQPFGTGFGT2TQ\GUUFGT)NQ DCNKUKGTWPIWPFFGT+PVGTPCVKQPCNKUKGTWPIFGT2TQFWMVKQPCNUOKVXGTCPV YQTVNKEJH×TFKGUVGKIGPFG&[PCOKMFGUFGT\GKVKIGP5VTWMVWTYCPFGNUKP  &GWVUEJNCPFDG\GKEJPGV  > 6TGPFTGRQTV œ5VTWMVWTYCPFGN FGU #TDGKVUMT¼HVGCPIGDQVUő YKTF FKG 'HHGMVG FGU 5VTWMVWTYCPFGNU DG\×INKEJ KJTGT 9KTMWPI KJTGT -QPUG SWGP\GP WPF OÑINKEJGP #NVGTPCVKXGP H×T FKG KPPQXCVKXG #TDGKVUIGUVCN VWPI PCEJXQNN\KGJGP *KGTH×T YWTFGP VGKNYGKUG NCPIG
 XIN -NGKPGTV , 5EJKOOGNRHGPPKI # 5EJTCFGT - 5VGJP ,  )NQDCNKUKGTWPI 5VTWMVWTYCPFGN WPF $GUEJ¼HVKIWPI -KGNGT 5VWFKGP $CPF  -KGN /QJT 5KGDGEM 5HH

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



&GWVUEJNCPF 'ZGORNCTKUEJ CP 7PVGTPGJOGPUDGKURKGNGP YKTF CWHIG \GKIV FCUU FGT #NVGTWPIURTQ\GUU XQP $GNGIUEJCHVUUVTWMVWTGP \YKUEJGP 7PVGTPGJOGPGKPGT$TCPEJG WPVGTUEJKGFNKEJ XGTNCWHGPMCPPWPF KPPGT JCND XQP 7PVGTPGJOGP DG\QIGP CWH $GUEJ¼HVKIVGPITWRRGP MQORNGZG *GTCWUHQTFGTWPIGP CP GKP \WMWPHVUH¼JKIGU 2GTUQPCNOCPCIGOGPV UVGNNV #PUEJNKG²GPFYGTFGP'PVYKEMNWPIGPFGTHQTOCNGP3WCNKHKMCVKQPUUVTWM VWTGP •PFGTWPIGPFGT6¼VKIMGKVUCPHQTFGTWPIGPUQYKG 8GTUEJKGDWPIGP \YKUEJGP #TDGKVGTP WPF #PIGUVGNNVGP KP &GWVUEJNCPF CWHIG\GKIV GT YCTVDCTG6TGPFUFKUMWVKGTVUQYKG*GTCWUHQTFGTWPIGPCPKPPQXCVKXG#T DGKVUIGUVCNVWPI KO 5RCPPWPIUHGNF XQP 3WCNKHKMCVKQP WPF -QORGVGP\ CDIGNGKVGV #WH $CUKU FGT $K$$+#$$GHTCIWPIGP \W œ3WCNKHKMCVKQP WPF $GTWHU  XGTNCWH œYKTFFCTIGUVGNNVYKGUKEJFKG6¼VKIMGKVUCPHQTFGTWPIGPKO8GT NCWH FGT NGV\VGP  DKU  ,CJTG XGT¼PFGTV JCDGP *KGTH×T YWTFG GKPG œ#TDGKVUMT¼HVGGKPUCV\DKNCP\ő GPVYKEMGNV FKG 4×EMUEJN×UUG GTNCWDV KP YKGYGKVNGTPWPFMTGCVKXKV¼VUHÑTFGTNKEJG#TDGKV4GCNKV¼VQFGT7VQRKGKUV 9KTIGJGPFGT(TCIGPCEJYGNEJG$GUEJ¼HVKIVGPITWRRKGTVPCEJ(CMVQ TGPYKG#NVGT0CVKQPCNKV¼V5VCVWUWPF3WCNKHKMCVKQPNGTPWPFMTGCVKXK V¼VUHÑTFGTNKEJIGHQTFGTVUKPF #DUEJNKG²GPF YGTFGP FKG 'TIGDPKUUG WPF TGUWNVKGTGPFG 1RVKQPGP H×T KPPQXCVKXG #TDGKVUIGUVCNVWPI KO <WUCOOGPJCPI OKV FGP -QP\GRVGP &KXGTUKV['ORNQ[CDKNKV['ORQYGTOGPVWPF9QTMCDKNKV[FKUMWVKGTV +PFGPHQNIGPFGP#DUEJPKVVGPFGU-CRKVGNYGTFGP\WP¼EJUVFKG(TCIG UVGNNWPI WPF FKG OGVJQFKUEJG 8QTIGJGPUYGKUG MWT\ GTN¼WVGTV WO CP UEJNKG²GPF GKPGP ¯DGTDNKEM \W CWUIGY¼JNVGP $CUKUVTGPFU OKV JQJGT $GFGWVWPI H×T FGP 5VTWMVWTYCPFGN KO #TDGKVUMT¼HVGCPIGDQV \W IGDGP WPFGZGORNCTKUEJG'PVYKEMNWPIGP\WUMK\\KGTGP  

$K$$+#$5VTWMVWTGTJGDWPIGP3WCNKHKMCVKQPWPF$GTWHUXGTNCWH&CVGPU¼V\GXQP 




6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

&RAGESTELLUNG
UND
-ETHODIK

#WUIGJGPFXQPFGTCNNIGOGKPGP(TCIGUVGNNWPIFGUXQTNKGIGPFGP6TGPF TGRQTVU YKG UKEJ FGT 5VTWMVWTYCPFGN FGU #TDGKVUMT¼HVGCPIGDQVU KP &GWVUEJNCPF WPVGT $GT×EMUKEJVKIWPI FKXGTUGT INQDCNGT GWTQR¼KUEJGT WPF PCVKQPCNGT 6TGPFU \WM×PHVKI GPVYKEMGNP YKTF WPF QD D\Y KP YKG YGKV UKEJ FCTCWU 2TQDNGOG 'KPHNWUU WPF )GUVCNVWPIUQRVKQPGP UQYKG *GTCWUHQTFGTWPIGP H×T 2QNKVKM 9KUUGPUEJCHV WPF 7PVGTPGJOGP GTIG DGPUQNNGPHQNIGPFG6TGPFCWUUCIGPOKV)GNVWPIH×T&GWVUEJNCPF×DGT  RT×HVYGTFGP 

x x x

&KGFGT\GKVDGQDCEJVDCTG)NGKEJ\GKVKIMGKVXQPœ/CUUGPCTDGKVUNQUKI MGKVWPF(CEJMT¼HVGOCPIGNőYKTFYGKVGTJKPCPFCWGTP 'UYKTFM×PHVKIPCEJYKGXQTGKPGJQJGœ8GTUEJYGPFWPIXQP-TGC VKXKV¼VUWPF+PPQXCVKQPURQVGP\KCNőGTHQNIGP >CNNIGOGKPG #NVGTWPIURTQ\GUUGTHQNIVKPFGP$GNGIUEJCHVUUVTWM VWTGP XQP 7PVGTPGJOGP FKHHGTGP\KGTVGT WPF H×T GKP\GNPG $GNGI UEJCHVUITWRRGPF[PCOKUEJGT

&KGTGUWNVKGTGPFGP*GTCWUHQTFGTWPIGP YGTFGP FCPP KP .ÑUWPIUCPU¼V\G KO 5KPPG XQP OÑINKEJGP
 

 &KG 6TGPFCWUUCIGP YWTFGP CWU WOHCPITGKEJGP 8QTCTDGKVGP WPF 'TMGPPVPKUUGP FGT )H#*CDIGNGKVGVWPFNKGIGPGDGPHCNNUFGO6TGPFTGRQTVœ#TDGKVGPWPF.GTPGPő KPFKGUGO $CPF\WITWPFG

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



6TGPFU

9GNV

$GXÑNMGTWPIU GPVYKEMNWPI

'PVYKEMNWPIX3WCNKH 5VCVWU#PHQTFGTWPIGP

'WTQRC

&GWVUEJNCPF

ÑMQNQIKUEJ

YKTVUEJCHVNKEJ

)NQDCNKUKGTWPI

*GTCWUHQTFGTWPIGP

.ÑUWPIUT¼WOG UQ\KCN

!BB
 
-ETHODISCHE
+ONZEPTION
DES
4RENDREPORTS



"ASISTRENDS

#NU )TWPFNCIG H×T FKG FWTEJIGH×JTVGP #PCN[UGP YWTFGP PCEJHQNIGPFG W' TGNGXCPVG $CUKUVTGPFU CWUIGY¼JNV YGNEJG UQYQJN INQDCN CNU CWEJ CTDGKVURNCV\DG\QIGP XQP $GFGWVWPI UKPF WPF PKEJV CNU PCVWTIGIGDGPG WPXGT¼PFGTDCTG 4GUVTKMVKQPGP UQPFGTP CNU DGGKPHNWUUDCTG 'PVYKEMNWP IGPDGVTCEJVGVYGTFGPH×T YGNEJGFKXGTUG\6MQPMWTTKGTGPFG)GUVCN VWPIUQRVKQPGPXQTUVGNNDCTUKPFWPFUKEJVDCTIGOCEJVYGTFGPUQNNGP

x x x

)NQDCNKUKGTWPI $GXÑNMGTWPIUGPVYKEMNWPI SWCPVKVCVKXCNVGTUUVTWMVWTGNN 'PVYKEMNWPI FGT 'TYGTDUV¼VKIGP WPF FGTGP #TDGKVUDGFKPIWPIGP

3WCNKHKMCVKQP5VCVWU#PHQTFGTWPIGP#TDGKVUOKVVGN

 

$GKURKGNUYGKUGYKTFFKG)NQDCNKUKGTWPIFGT9KTVUEJCHVUKEJFWTEJUGV\GPŌFKGUMCPPCDGT LGPCEJXQTJGTTUEJGPFGT9GVVDGYGTDUHQTOKPUGJTWPVGTUEJKGFNKEJGT9GKUGIGUEJGJGP



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

#PIGIGDGPKUVGKPGQHHGPG FJ WPXQNNUV¼PFKIG WPF GTYGKVGTDCTG .KUVG &KG XGTUEJKGFGPGP 6TGPFU J¼PIGP XQP GKPCPFGT CD UQ FCUU GKIGPVNKEJ KJT <WUCOOGP D\Y )GIGPGKPCPFGTYKTMGP XQP \GPVTCNGT 9KEJVKIMGKV KUV5QYGKVOÑINKEJYKTFFKGUKO6GZVŌKPUDGUQPFGTGDGKFGT(QTOWNKG TWPI FGT *GTCWUHQTFGTWPIGP Ō DGT×EMUKEJVKIV YGTFGP > 2TQ\GUU FGT )NQDCNKUKGTWPIYKTFPCEJHQNIGPFCWUUEJPKVVJCHVUMK\\KGTV(×TGKPGCWU H×JTNKEJG $GVTCEJVWPI YKTF CWH GPVURTGEJGPFG 3WGNNGP XGTYKGUGP &KG &CTUVGNNWPIFGTDGKFGPCPFGTGP6TGPFUGTHQNIVKPFGP-CRKVGNPWPF 



&ACETTEN
DES
'LOBALISIERUNGSPROZESSES

+OHQNIGPFGPIGJVGUFCTWOFGP2TQ\GUUFGT)NQDCNKUKGTWPIKPGKPKIGP CWUIGY¼JNVGP(CEGVVGP\WDGNGWEJVGPFKGIGYKEJVKIG#WUYKTMWPIGPCWH FCU \WM×PHVKIG #TDGKVUMT¼HVGCPIGDQV OKV UKEJ DTKPIGP UQYKG 1RVKQPGP FGT)GUVCNVWPICWU\WNQVGP&KGJKGTXGTHQNIVG#PCN[UGTKEJVWPIUGV\VCNU 5EJN×UUGNCMVGWTGFKG8KGN\CJNMQPMWTTKGTGPFGTWPFMQQRGTKGTGPFGT7P VGTPGJOGP#WHFKGUGDG\KGJGPUKEJFKGPCEJHQNIGPFGP#WUUCIGP9GKV IGJGPFXGTPCEJN¼UUKIVYGTFGPFKGUVCCVNKEJGP#MVKXKV¼VGPWPFXQNMUYKTV UEJCHVNKEJGP #URGMVG \WIWPUVGP FGT 7PVGTPGJOGPU WPF 'TYGTDUV¼VK IGPRGTURGMVKXG

 0ROGNOSE
DER
%NTWICKLUNG
GESAMTWIRTSCHAFTLICHER
%CKDATEN

&CU 2TQIPQU+PUVKVWV JCV GKPG 2TQIPQUG \WT 'PVYKEMNWPI YGUGPVNKEJGT IGUCOVYKTVUEJCHVNKEJGT 'EMFCVGP DKU  H×T FKG 9GNV KPUIGUCOV WPF H×T&GWVUEJNCPFXQTIGNGIV XIN#DD

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS

-GPP\KHHGT









9CEJUVWOU TCVGPKP DKU CD  

# 9GNV

ŒŒ $+2

 9GNV$+2  #PVGKN+PFWUVTKGN¼PFGT  2TQ-QRH8KGNHCEJGU FGT+.IGIGP×DGTFGP'.  9GNVGZRQTVSWQVG

+PFKMCVQTC ŒŒ $GXÑNMGTWPIKP/TF  9GNVDGXÑNMGTWPI  $GXÑNMGTWPI9GUVGWTQRC  #PVGKNCNNGT+PFWUVTKGN¼PFGT

 

     















 







D



 

       



 

 

   



 

 

   



$ &GWVUEJNCPF

ŒŒ $+2  $+2NCWHGPFG2TGKUG

/TF&/ 

 $+2TGCN

 'ZRQTVSWQVG KPXQP

ŒŒ 5VTWMVWTYCPFGN

 #PVGKNRTQFW\KGTGPFGU )GYGTDG KP-NCOOGTP +PFWUVTKG  #PVGKN&KGPUVNGKUVWPIGP

ŒŒ $GXÑNMGTWPI 9QJPDGXÑNMGTWPIKP/KNN  'TYGTDURGTUQPGPKP/KNN  'TYGTDUV¼VKIG  7PVGTDGUEJ¼HVKIWPIUSWQVG  #PVGKN#MCFGOKMGT

 

 

             

!BB
 
%CKDATEN
DER
0ROGNOS 0ROGNOSE
$EUTSCHLAND

0ROGNOS 
%RSTER
4EIL

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



9CEJU VWOU TCVGPKP -GPP\KHHGT







DKU 

CD 













% +PFWUVTKG 9GTVUEJÑRHWPIURTQFWMVKXK V¼V KP2TGKUGPXQP  +PFWUVTKG$GUEJ¼HVKIVG







C  D

 

 'ZRQTVSWQVGCO 7OUCV\IGOGUUGP











,EGENDE 
 -RD
53

IN
0REISEN
UND
7ECHSELKURSEN
VON
 
 0RO +OPF %INKOMMEN
DER
)NDUSTRIEL¼NDER
), 0RO +OPF %INKOMMEN
DER
%NTWICKLUNGSL¼NDER
%, A
 ERRECHNET
NACH
0ROGNOS
OP
CIT
3

KEINE
GENAUE
+ENNZAHL SONDERN
)NDIKATION
WEGEN
UNTERSCHIEDLICHER
:EITPUNKTE B
 7ACHSTUMSRATEN
DES
%XPORTS
NICHT
DER
1UOTE 
 IN
0REISEN
VON
 
 IN

DER
%RWERBST¼TIGEN 
 "ERGBAU
UND
6ERARBEITENDES
'EWERBE
LAUFENDE
0REISE 

A
 
B
 
C
 
D
  
 !NTEIL
AN
%RWERBST¼TIGEN
OHNE
!USZUBILDENDE

UND

0ROGNOS
"ERLIN !"

.ÔRNBERG
 !BB
 
%CKDATEN
DER
0ROGNOS 0ROGNOSE
$EUTSCHLAND

0ROGNOS 
&ORTSETZUNG

(QNIGPFG'PVYKEMNWPIGPOKV+ORNKMCVKQPGPH×TFGP5VTWMVWTYCPFGNKO #TDGKVUMT¼HVGCPIGDQVYGTFGPFCTKPRTQIPQUVK\KGTV

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS

x



9GNVRTQFWMV &CU 9GNVRTQFWMV CP L¼JTNKEJ GT\GWIVGP )×VGTP WPF &KGPUVNGKUVWP IGPXGTFQRRGNVUKEJDKUFKGL¼JTNKEJG9CEJUVWOUTCVGNKGIVDGK EC  > #PVGKN FGT +PFWUVTKGN¼PFGT CO 9GNVRTQFWMV UKPMV WO 2WPMVGCWHFKG0KEJV+PFWUVTKGN¼PFGTYCEJUGPCNUQUV¼TMGT CNU FKG +PFWUVTKGN¼PFGT &KG 4GKEJVWOUWPVGTUEJKGFG \YKUEJGP FGP DGKFGP .¼PFGTITWRRGP XGTUEJYKPFGP PKEJV Ō CDGT UKG YGTFGP GV YCU MNGKPGT > YGNVYGKVG *CPFGN 'ZRQTV WPF +ORQTV Y¼EJUV YGKVGTWPF\YCTUEJPGNNGTCNUFCU9GNVRTQFWMVFKG)NQDCNKUKGTWPI PKOOVCNUQ\W

$CKTQEJ9GNNG &CU2TQIPQU#TIWOGPVFGTGTYCTVDCTGPTGIKQPCNGP8GTUEJKGDWPIGPFGT  #PVGKNGCO$TWVVQKPNCPFURTQFWMVFGT9GNV YKTFFWTEJ$CKTQEJU7PVGT UWEJWPIGP \WT 'PVYKEMNWPI WPF 8GTVGKNWPI FGT )×VGTRTQFWMVKQP FGT 9GNV IGUV×V\V XIN $CKTQEJ  $CKTQEJ UVGNNV FKG TGCNG )×VGTRTQ FWMVKQP CNU 8KGNHCEJGU FGT 2TQFWMVKQP )TQ²DTKVCPPKGPU KO ,CJTG  FCT &KG )×VGTRTQFWMVKQP FGT 9GNV GKPGU ,CJTGU KUV FKG $GTGEJPWPIU ITWPFNCIG H×T FKG .¼PFGTCPVGKNG WPF DGFGWVGV DGK $CKTQEJ FKG <WUCO OGPHCUUWPIXQP/CPWHCMVWTWPF+PFWUVTKG1WVRWV&KG'EMRWPMVGFGT XGTH×IDCTGP&CVGP DKUUKPFCDGTPKEJVOKVFGT.CWH\GKVFGT 9GNNG\WXGTYGEJUGNP&KG$CKTQEJ9GNNGKUVJKUVQTKUEJYGKVGTT×EMXGT HQNIDCTWPFKPFKG<WMWPHVXGTN¼PIGTDCT XGTIN#DD +PHQNIG FGT WPVGTUEJKGFNKEJGP 9CEJUVWOUTCVGP HKPFGV FGT\GKV GKPG $G UEJNGWPKIWPI UVCVV (×T FCU ,CJT  YKTF PCEJ 2TQIPQU OKV GKPGO #PVGKNXQPH×TFKG9GNVIGTGEJPGV &KG$CKTQEJ9GNNGKUVGKPGXGTFKEJVGVG#TVFKGEJTQPQNQIKUEJG#DHQNIG GORKTKUEJGT 'TGKIPKUUG \W DGUEJTGKDGP +JTG XGTUEJKGFGPGP #DUEJPKVVG MÑPPGPFWTEJWPVGTUEJKGFNKEJGVJGQTGVKUEJG#PU¼V\GGTMN¼TVYGTFGP'U GTIKDVUKEJFCU$KNFGKPGT5WRGTYGNNGXQP×DGT,CJTGPŌDGUVGJGPF  

8IN2TQIPQU&GWVUEJNCPF4GRQTV0T5H$CUGN

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



          

+PFWUVTKGN¼PFGT OKV,CRCP





























*GWVKIG'PVYKEMNWPIUN¼PFGT



#PVGKNCP)×VGTRTQFWMVKQPFGT9GNV

CWU GKPGO DGKURKGNNQUGP #DUEJYWPI GKPGO NCPIGP 9GNNGPVCN GKPGO \WP¼EJUV NCPIUCOGP FCPP CDGT DGUEJNGWPKIVGP 9KGFGTCWHUVKGI FGT  9GNV

CDUQNWVGU9CEJUVWO

!BB
 
$IE
"AIROCH 7ELLE
1UELLE
"AIROCH

&ORTSCHREIBUNG
NACH 0ROGNOS


x

$GXÑNMGTWPIUGPVYKEMNWPI &KG 9GNVDGXÑNMGTWPI Y¼EJUV YGKVGT WPF \YCT WO  /KNNKCTFGP /GPUEJGP CWH /KNNKCTFGP &CU 9CEJUVWOUVGORQ CDGT XGTTKP IGTV UKEJ &KG $GXÑNMGTWPI 9GUVGWTQRCU Ō CNUQ ×DGTYKGIGPF FGT '7 Ō GTTGKEJV KJT /CZKOWO WO  DKU  UEJTWORHV UKG GV YCU WO EC  /KNNKQPGP /GPUEJGP > #PVGKN FGT $GXÑNMGTWPI CNNGT+PFWUVTKGN¼PFGTCP FGT 9GNVDGXÑNMGTWPI UKPMV IGTKPIH×IKI EC 2TQ\GPVRWPMVG

x

'PVYKEMNWPIGPKP&GWVUEJNCPF +PPGTJCND FKGUGT UQ PCEJ 9GNVRTQFWMV WPF $GXÑNMGTWPI DGUEJTKG DGPGP INQDCNGP .CIG KUV H×T &GWVUEJNCPF HQNIGPFG 'PVYKEMNWPI XGTP×PHVKIGTYGKUGGTYCTVDCT

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



2TQFWMVKQPXQP)×VGTPWPF&KGPUVNGKUVWPIGP &CUTGCNG5Q\KCNRTQFWMVY¼EJUVWOECRTQ,CJTKO
 

&CUKUVCDGTPKEJVKPURG\KHKUEJGP5EJY¼EJGP&GWVUEJNCPFUDGIT×PFGVUQPFGTPGJGTH×T FKG+PFWUVTKGN¼PFGTKPUIGUCOVEJCTCMVGTKUVKUEJ

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN















'TYGTDUV¼VKIG +PNCPF 5GNDUVUV¼PFKIG $GUEJ¼HVKIVG #TDGKVPGJOGT 2GPFNGTUCNFQ 'TYGTDUV¼VKIG +PN¼PFGT #TDGKVUMT¼HVGCP IGDQV 'TYGTDUNQUG )GOGNFGVG #TDGKVUNQUG 5VKNNG4GUGTXG #TDGKVUNQUGP SWQVG KP 0CEJTKEJVNKEJ #PVGKN 'TYGTDUNQUGT KP





          

          

          

          

          

          

          

          







































 

 

 





 

 

 

 

 

 

 

 

!BB
 
6ER¼NDERUNGEN
AUF
DEM
!RBEITSMARKT
IN
-ILLIONEN

BIS 
0ROGNOS


+PFWUVTKGNNG'PVYKEMNWPI +PPGTJCND FGT +PFWUVTKG HKPFGV GKPG FGWVNKEJ UV¼TMGTG 2TQFWMVKXKV¼VUUVGK IGTWPI CNU IGUCOVIGUGNNUEJCHVNKEJ UVCVV  DKU  > KPFWUVTKGNNG 'ZRQTVY¼EJUVPQEJUEJPGNNGT DKU#NUQUVGKIVFKGKPFWUVTKGNNG 'ZRQTVSWQVGXQPCWH ×DGT+OINGKEJGP
CP#TDGKVUMT¼HVGCPIGDQV3WGNNG2TQIPQU&GWVUEJNCPF5

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



$GUEJ¼HVKIWPI KP FGT +PFWUVTKG WO OGJT CNU GKPG /KNNKQP &KG OGKUVGP FKGUGT XGTNQTGP YGTFGPFGP #TDGKVURN¼V\G XGTUEJYKPFGP DKU  FC PCEJ N¼UUV FCU 5EJTWORHWPIUVGORQ FGWVNKEJ PCEJ YKG CP FGP KP #DD  CWUIGYKGUGPGP L¼JTNKEJGP 5EJTWORHWPIUSWQVGP FGT +PFWUVTKGDG UEJ¼HVKIVGPCD\WNGUGPKUV +OHQNIGPFGO-CRKVGNYKTFGKPYGKVGTGT*CWRVVTGKDGTH×T)NQDCNKUKGTWPI WPF 5VTWMVWTYCPFGN DGVTCEJVGV *KGTDGK JCPFGNV GU UKEJ WO FKG +W- 6GEJPQNQIKGP

 +ONDRATIEFF :YKLEN

&KG $GFGWVWPI FGT +W-6GEJPQNQIKGP CNU 9CEJUVWOUUVKOWNCVQT YKTF KPUDGUQPFGTG CWH $CUKU FGT ¯DGTNGIWPIGP XQP -QPFTCVKGHH 0GHKQFQY WPF 5KGOGPU FGWVNKEJ -QPFTCVKGHH<[MNGP YGTFGP KP FKGUGO $GTKEJV PKEJVCNUOCMTQÑMQPQOKUEJG9GNNGPUQPFGTPOKV0GHKQFQY CNU IGUCOVIGUGNNUEJCHVNKEJG $CUKUKPPQXCVKQPGP OKV PGWGP 9CEJUVWOUKO RWNUGP XGTUVCPFGP YGNEJG \W DGUVKOOVGP
XIN#DD

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



&KGNCPIGP9GNNGPFGTYKTVUEJCHVNKEJGP WPFIGUGNNUEJCHVNKEJGP'PVYKEMNWPI 



'KUGPDCJP 5EJKHHHCJTV 5VCJN

&CORH OCUEJKPG $CWOYQNNG 







+PHQTOCVKQP 9KUUGP ©MQNQIKG

'NGMVTQPKM #WVQ 'TFÑN

'NGMVTK\KV¼V %JGOKG 









!BB
 
+ONDRATIEFF :YKLEN
NACH
3IEMENS
VGL
6OLKMANN

3


&KG7PVGTUEJKGFG\YKUEJGPDGKFGP2QUKVKQPGPUKPFPKEJVOGJTUQITQ² YGPPFGTCMVWGNNG-QPFTCVKGHH<[MNWUCNUNCDKNGT<[MNWUDGITKHHGPYKTF YQH×T\YGK)T×PFGURTGEJGP

x x

<WO GKPGP XGTN¼WHV FKG &KHHWUKQP XQP PGWGT *CTFYCTG 2TQFWMVKQP UGJTUEJPGNNGKPPGWGU2TQFWMVKUVCNUQKPPGTJCNDYGPKIGT,CJTGCNU 9CEJUVWOUVT¼IGTXGTDTCWEJV <WO CPFGTGP DGTGKVGV FKG 'PVYKEMNWPI WPF CWUTGKEJGPFG 8GTH× IWPI0WV\WPI XQP DTCKPYCTG 5EJYKGTKIMGKVGP *KGTXQP CDJ¼PIKI KUVCDGTFGT0WV\GPFGTIGUCOVGPGNGMVTQPKUEJGP8GTPGV\WPI

4GCNKUVKUEJ KUV FCJGT UKEJ FKG &[PCOKM FGU +W-2TQ\GUUGU CNU œUVQR CPFIQ<[MNWUő XQT\WUVGNNGP +O 9GEJUGNURKGN PGWGT 6GEJPKMGP WPF PGWGT 5QHVYCTG OKV VGKNYGKUG YGEJUGNPFGT 4QNNGPXGTVGKNWPI JCV FKG +W-6GEJPQNQIKG DGTGKVU KJTGP *ÑJGRWPMV GTTGKEJV QFGT UVGWGTV FCTCWH \W5GNDUVYGPPFKGQRVKOKUVKUEJGTG5KGOGPU#WHHCUUWPICNUI×NVKIWP VGTUVGNNVYKTFKUVGU
XIN 0GHKQFQY  PCEJ\WFGPMGP /KV 8GTYGKU CWH FKG $CKTQEJ 9GNNG UQDGPMCPPIGUCIVYGTFGPFCUUDURYWOY¼N\GPFG'PGTIKG NÑUWPIGPDGPÑVKIVYGTFGPUQYQJNCWU4GUUQWTEGPCNUCWEJCWUÑMQNQ IKUEJGP )T×PFGP XQT CNNGO CDGT CNU 9CEJUVWOUVTGKDGT 8QTJCPFGPG ÑMQNQIKUEJG -QP\GRVG UQYKG 8QTUVGNNWPIGP CPIGRCUUVGT 6GEJPQNQIKGP MÑPPGP JKGT\W $GKVT¼IG NKGHGTP TGKEJGP CDGT CNU $CUKUKPPQXCVKQP PKEJV

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



CWU *KGT\W UKPF JQEJVGEJPQNQIKUEJG .ÑUWPIGP Ō GVYC KP (QTO GKPGT OQDKNGPWPFUVCVKQP¼TGKPUGV\DCTGP$TGPPUVQHH\GNNGŌFTKPIGPFGTHQTFGT NKEJ$GPÑVKIVYKTFCNUQGKPGWOHCUUGPFG'PGTIKGTGXQNWVKQPCNU$CUKUKP PQXCVKQP 1D FKG $TGPPUVQHH\GNNG CNUQ FKG 9CUUGTUVQHH6GEJPQNQIKG TGEJV\GKVKI JKPTGKEJGPF UKEJGT DKNNKI WPF GTIKGDKI KP 8GTDKPFWPI OKV YGKVGTGP'PGTIKGVGEJPQNQIKGPWPFMQP\GRVGPXGTH×IDCTUGKPYKTFMÑP PGP YKT PKEJV JKPTGKEJGPF DGWTVGKNGP (×T UKEJGT CDGT YKTF IGJCNVGP FCUUQJPGFKGJKGTIGHQTFGTVG'PGTIKGTGXQNWVKQPGTPUVJCHVG9CEJUVWOU UEJYKGTKIMGKVGP\WGTYCTVGPUKPF

 )U+ 4ECHNOLOGIEN

#WUIGJGPFXQPFGOQDGPUMK\\KGTVGPH×PHVGP-QPFTCVKGHH<[MNWUUVGNNV UKEJ H×T FKG GWTQR¼KUEJGP 8QNMUYKTVUEJCHVGP FKG (TCIG KP YGNEJGO #WUOC² FKGUG DGTGKVU XQP FGP 9CEJUVWOUKORWNUGP FGT +W-6GEJPQ NQIKGPRTQHKVKGTGP2TKP\KRKGNNUKPFJKGT\YGK9GIGFGPMDCT

x x

'KPGTUGKVUFKGFKTGMVG$GVGKNKIWPICPFGT2TQFWMVKQPXQP+W-6GEJ PQNQIKGPCNU8GTUQTIGTCWHFGO9GNVOCTMVWPF CPFGTGTUGKVU FKG 0WV\WPI FGT +W-6GEJPQNQIKGP CNU #TDGKVUOKVVGN \WT 'TUVGNNWPI CPFGTGT 2TQFWMVG WPF &KGPUVNGKUVWPIGP WPF FCOKV \WT2TQFWMVKXKV¼VUWPF9GTVUEJÑRHWPIUUVGKIGTWPI8GTINGKEJWPVGT UEJKGFNKEJGT#WUUEJÑRHWPIXQP9CEJUVWOURQVGP\KCNGP

&KG #DD  \GKIV GKPGP GPVURTGEJGPFGP 8GTINGKEJ FGU WPVGTUEJKGFNK EJGP #WUOC²GU CP #WUUEJÑRHWPI XQP 9CEJUVWOURQVGP\KCNGP KP FGP 75# ,CRCP WPF 9GUVGWTQRC 9¼JTGPF FGT #PVGKN FGT +PHQTOCVKQPU VGEJPKM CO 9CEJUVWO FGU $+2 KP ,CRCP TF  WPF KP FGP 75# EC  DGVT¼IV NKGIV 9GUVGWTQRC OKV GKPGO #PVGKN XQP TF  FGWVNKEJ \WT×EM 7PVGT FGT #PPCJOG FCU FGT *ÑJGRWPMV FGU +W-VGEJPQNQIK UEJGP -QPFTCVKGHH<[MNWU DGTGKVU GTTGKEJV KUV WPF 9GUVGWTQRC DGK FGT +W-6GEJPQNQIKGJGTUVGNNWPIGKPGPCEJTCPIKIG2QUKVKQPGKPPKOOVIKNVGU \WM×PHVKI XGTUV¼TMV FKG &KHHWUKQP XQP +W-6GEJPQNQIKGP CNU #TDGKVU OKVVGN KO .GKUVWPIUGTUVGNNWPIURTQ\GUU WPVGT FGO #URGMV FGT #WUYKT MWPIGP CWH #TDGKVU WPF 6¼VKIMGKVUCPHQTFGTWPIGP 3WCNKHKMCVKQPU WPF

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



-QORGVGP\GTHQTFGTPKUUGUQYKGQTICPKUCVQTKUEJG5VTWMVWTGPWPF#DN¼WHG \WDGVTCEJVGP

75# 

,CRCP





9GUV 'WTQRC

 















%INSCHLIE·LICH
DES
5MSATZES
MIT
4ELEKOMMUNIKATIONSDIENSTEN
UND )NFORMATIONSBANKEN
GEMITTELTE
$REI *AHRES 7ERTE  %INTRAG
'F!(
NACH
,
!
.EFIODOW
)N
(
4HOMAS
,!
.EFIODOW (RSG 
+ONDRATIEFFS
:YKLEN
DER
7IRTSCHAFT
(ERFORD

3
 !BB
 
!NTEIL
DER
)NFORMATIONSTECHNIK
AM
7ACHSTUM
DES "RUTTOINLANDSPRODUKT
NACH
.EFIODOW

3
 

%QORWVGTKUKGTWPIFGT#TDGKVUYGNV &KG$K$$+#$'TJGDWPIGP\WT3WCNKHKMCVKQP WPF $GTWHUXGTNCWH GTNCW DGP GKPG $GVTCEJVWPI FGT &KHHWUKQP EQORWVGTIGUVGWGTVGT #TDGKVUOKVVGN KO
3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



0%%0% 4QDQVGT EQORWVGTIGUVGWGTVGT XGTHCJTGPUVGEJPKUEJGT WPF OGFK\KPKUEJVGEJPKUEJGT#PNCIGPUQYKG2%.CRVQRUGVEGTHCUUV 



  

  

 



 







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$IFFUSION
COMPUTERGESTEUERTER
!RBEITSMITTEL
1UELLE
"I"")!" "EFRAGUNGEN
b1UALIFIKATION
UND
"ERUFSVERLAUFn



&ÔR 
DIE
$ATEN
ENTNOMMEN
AUS
"I"")!"
-ITTEILUNGEN

.R
3

&GOPCEJIGJÑTVGPEQORWVGTIGUVGWGTVG#TDGKVUOKVVGNDGTGKVU\WKP \WFGPXQPFGP'TYGTDUV¼VKIGPIGPWV\VGP#TDGKVUOKVVGNPH×T CNNGT FGWVUEJGP 'TYGTDUV¼VKIGP \¼JNVG FKGUG DGTGKVU \WO ×DGTYKGIGPF IGPWV\VGP #TDGKVUOKVVGN 9GKVGTJKP N¼UUV UKEJ CDNGUGP FCUU \YKUEJGP WPFFKG&KHHWUKQPYGKVIGJGPFXGTJCNVGPXGTNKGHWPFCD F[PCOKUEJ GTHQNIVG


6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

 :WISCHENFAZIT

#WHITWPF FGT KPVGTPCVKQPCNGP $CUKUVTGPFU KUV CNU
3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



+PPQXCVKQPU -TGCVKXKV¼VU WPF (NGZKDKNKV¼VURQVGP\KCN MÑPPGP FCDGK FKG YGUGPVNKEJGP 5V×V\GP \WT $GY¼NVKIWPI FGT CPUVGJGPFGP *GTCWUHQTFG TWPIGP UGKP+PYKGYGKVFKGUG (GTVKIMGKVGP WPF(¼JKIMGKVGP CMVWGNN XQT NKGIGPIGPWV\VWPFIGHÑTFGTVYGTFGPUVGJVPWPOGJTKO/KVVGNRWPMVFGT YGKVGTGP7PVGTUWEJWPIGP



$IE
DEMOGRAPHISCHE
3PALTUNG DER
7ELTBEVÎLKERUNG

#DUQNWVGU 9CEJUVWO FGT 9GNVDGXÑNMGTWPI UVGJV CDUQNWVGT 5EJTWOR HWPI YKTVUEJCHVNKEJ FQOKPKGTGPFGT 6GKNUGIOGPVG IGIGP×DGT &KGU YKTF MWT\ DKU OKVVGNHTKUVKI PWT OCTIKPCNG •PFGTWPIGP DG\×INKEJ FGT YGNV YGKVGP 8GTVGKNWPI FGT 9GTVUEJÑRHWPI JCDGP CNNGTFKPIU NCPIHTKUVKI \W XQNNMQOOGP PGWGP 8GTVGKNWPIUQTFPWPIGP H×JTGP #D GKPGO IGYKUUGP
 

%QUVCU+)TWPFNCIGPFGT9KTVUEJCHVUWPF5Q\KCNUVCVKUVKM%CORWU(TCPMHWTVCO /CKP5HH

6OLKER
6OLKHOLZ
5DO
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UND
3ASCHA
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7ELTBEVÎLKERUNG
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IN
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53!.ORDAMERIKA
IN
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,EGENDE 



 7ERTE
FÔR


AUS
0ROGNOS
$EUTSCHLAND
2EPORT
.R

"ASEL
3 

 7ERTE
FÔR



AUS
3TATISTISCHES
"UNDESAMT -ODELLRECHNUNG
DES
"-)

ZITIERT
BEI
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3
 
 %UROPA

/ST
UND
7ESTEUROPA 


 $ATEN
FÔR

UND

INKL
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CA

-IO
UND 
CA

-IO 
 $ATEN
AUS
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ZITIERT
AA/
3PANNBREITE
FÔR 0ROGNOSE
 
AUFGRUND
UNTERSCHIEDLICHER
7ANDERUNGSSALDEN 


 $ATEN
ÔBERNOMMEN
AUS
0ROGNOS
$EUTSCHLAND
2EPORT
.R
 3
 4ABELLENANHANG 
 EBD 

!BB
 
"EVÎLKERUNGSENTWICKLUNG
 

&KG'PVYKEMNWPIKO
,GPCEJ\WITWPFGNKGIGPFGT&CVGPDCUKUMÑPPGP 4WPFWPIUHGJNGT GPVJCNVGP UGKPFKG CDGT DG\×INKEJFGT\WVTGHHGPFGP#WUUCIGPPWTOCTIKPCNGP'KPHNWUUJCDGP

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



YKTF FKG $GXÑNMGTWPI KP FGP YGPKIGT GPVYKEMGNVGP .¼PFGTP UVGVKI Ō CNNGTFKPIUOKVCDPGJOGPFGT&[PCOKMUVGKIGP(×T&GWVUEJNCPFURG\KGNN YKTF OKV GKPGO 4×EMICPI FGT $GXÑNMGTWPI \YKUEJGP  /KQ H×T FGP
)H#*GKIGPG$GTGEJPWPI +#$-WT\DGTKEJV0T5GRVGODGT





6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

UKEJKO9GVVDGYGTDWO'KPYCPFGTGTRQUKVKQPKGTGPYKTFKUVOKVGPV UEJGKFGPF H×T FKG 3WCNKV¼V WPF 3WCPVKV¼V FGT 'KPYCPFGTGT 4GKP SWCPVKVCVKX KUV OKV TWPF  /KQ 'KPYCPFGTGT KO 8GTNCWH FGT P¼EJUVGP,CJTG\WTGEJPGP(TCIGPFGT+PVGITCVKQPCDGTCWEJFGT IG\KGNVGP 0WV\WPI FCPP XQTJCPFGPGT PGWGT MWNVWTGNNGT 2QVGP\KCNG UKPFPKEJVIGNÑUV+PPQXCVKXG#TDGKVUIGUVCNVWPIUQNNVGUKEJFGOPCEJ CWEJWPFKPUDGUQPFGTGFGT(TCIGUVGNNGPYKG UKEJFKG #VVTCMVKXKV¼V FGU#TDGKVUWPF.GDGPUQTVGU&GWVUEJNCPFH×T<WYCPFGTGTUVGKIGTP N¼UUVWPFYKGPGWG-WNVWTGPWPF-QORGVGP\GPKPFKG$GVTKGDGGKP IGDWPFGP YGTFGP YQDGK \W DGCEJVGP KUV FCU \WPGJOGPF JÑJGT SWCNKHK\KGTVGWPFFCPPIIHœ8QTIGUGV\VGőKPFKG$GVTKGDGGKPIGDWP FGP YGTFGP O×UUGP -WNVWT D\Y FKG (¼JKIMGKV WPVGTUEJKGFNKEJG -WNVWTGP\WKPVGITKGTGPWPF\WPWV\GPYKTFGKP/GTMOCNKPPQXCVK XGT#TDGKVUIGUVCNVWPIUGKP



&OKUS
!LTER
UND
!LTERUNGSPROZESS

0GDGP FGT CDUQNWVGP 8GT¼PFGTWPI FGT $GXÑNMGTWPIU\CJN WPF FGT KO XQTJGTKIGP -CRKVGN DGNGWEJVGVGP 5RCNVWPI FGU FGOQITCHKUEJGP 2TQ\GU UGU YKTFPWPOGJT FGT (QMWU CWH FGO (CMVQT #NVGT NKGIGP &CU 6JGOC #NVGTYKTF\WT
3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS





'LOBALE
4RENDS

&KGHQNIGPFG6CDGNNGYGKUVCWH$CUKUFGT'PVYKEMNWPIFGUFWTEJUEJPKVV NKEJGP #NVGTU FGT 9GNVDGXÑNMGTWPI FKG \W GTYCTVGPFGP 9GTVG H×T FGP






7ELT







!FRIKA







!SIEN







%UROPA







,ATEINAMERIKA







.ORDAMERIKA







/ZEANIEN







!BB
 
%NTWICKLUNG
DES
$URCHSCHNITTSALTERS
DER
7OHNBEVÎLKERUNG
IN ALLEN
7ELTREGIONEN
VON

BIS

1UELLE
#HAMIC

3
 "ÔTTNER

3

3

+HALAT
BARI

3

3


> INQDCNG 8GTINGKEJ XGTFGWVNKEJV GKPGP YGNVYGKV GKPJGKVNKEJGP 6TGPF FGU #PUVKGIU FGU FWTEJUEJPKVVNKEJGP #NVGTU FGT 9QJPDGXÑNMGTWPI KP CNNGP9GNVTGIKQPGP(GUV\WJCNVGPDNGKDVCNNGTFKPIUFCUU'WTQRCCWH$C UKUGKPGUDGTGKVULGV\VJÑJGTGP&WTEJUEJPKVVUCNVGTUF[PCOKUEJGTCNVGTVCNU CNNGCPFGTGP4GIKQPGPWPF-QPVKPGPVG'KPG6TGPFWOMGJTKUVDKU PWTOCTIKPCN\WXGTOWVGP 5VKOOV OCP \WFGO FGT *[RQVJGUG \W FCUU 7PVGTPGJOGP DGXQT\WIV L×PIGTG 2GTUQPGP GKPUVGNNGP FKG DG\×INKEJ )GUWPFJGKV FGT #MVWCNKV¼V VGEJPKUEJGP9KUUGPU\WGTYCTVGPFGPIGTKPIGTGP.ÑJPGPWPFXGTOWVG VGT JÑJGTGT $GNCUVWPIUH¼JKIMGKV œ8QTVGKNGő CWHYGKUGP MCPP DGK CPJCN VGPFGO )NQDCNKUKGTWPIUVTGPF QFGT FCPP GKPGO INQDCNGP 9KTVUEJCHVU[U VGO XGTOWVGV YGTFGP FCUU #DYCPFGTWPIURTQ\GUUG JGKOKUEJGT 7PVGT PGJOGP XGTUV¼TMV CWHVTGVGP YGTFGP &KGUG 8GTOWVWPI IKNV CNNGTFKPIU PWTYGPPFKGJ[RQVJGVKUEJGP8QTVGKNG4GCNKV¼VUKPF

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN





.ATIONALE
4RENDS
q
DIE
!LTERSSCHERE
ÎFFNET
SICH

+PFGTHQNIGPFGP6CDGNNGKUVFGT#NVGTWPIURTQ\GUUH×T&GWVUEJNCPFCWH IGH×JTV)TWPFIGUCOVJGKVKUVJKGTDGKFKG#P\CJNFGT'TYGTDURGTUQPGP 



















q











q





















BIS










ÔBER










!BB
 
%NTWICKLUNG
DER
!LTERSGRUPPENANTEILE
IN
$EUTSCHLAND
VON
 BIS

1UELLE
3TAT
"UNDESAMT

0ROGNOS


+P GKPGO
3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



,¼JTKIGP ×DGTDQVGP (×T 7PVGTPGJOGP DGFGWVGP FKGUG


%IN
AKTUELLER
6ERGLEICH

> #NVGTWPIURTQ\GUU KP FGP $GVTKGDGP J¼PIV KP JQJGO /C²G XQP FGT CMVWGNNGP 5VTWMVWT CD *KGTDGK MQOOV GU WPVGTPGJOGPUURG\KHKUEJ \W ITQ²GP 7PVGTUEJKGFGP YKG FKG PWP HQNIGPFG )TCHKM FGU 8GTINGKEJGU FTGKGT7PVGTPGJOGPCWUFGT)KG²GTGKDTCPEJG\GKIV        , , , , , , , , )KG²GTGK#

)KG²GTGK$

)KG²GTGK%

!BB
 
!LTERSSTRUKTUREN
DREIER
'IE·EREIEN
IN
 1UELLE
'F!(
EIGENE
%RHEBUNGEN

, WO



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

&CTIGUVGNNV KUV FKG #NVGTUXGTVGKNWPI FTGKGT )KG²GTGKGP \WO
DKU  #NNG7PVGTPGJOGPŌCPIGH×JTVXQO7PVGTPGJOGP%ŌYGKUGPCWHITWPF XQP/C²PCJOGPFGUUQ\KCNXGTVT¼INKEJGP2GTUQPCNCDDCWUMCWO×DGT L¼JTKIG #TDGKVPGJOGT CWH (×T FKG #NVGTUITWRRG FGT WPVGT ,¼JTKIGP UEJYCPMGPFKG#PVGKNGFGWVNKEJ\YKUEJGPWPF&QOKPKGTVYKTF FKG#NVGTUUVTWMVWT KP CNNGP $GVTKGDGP FWTEJ FKG )TWRRG FGT  DKU  ,¼JTKIGP +PUIGUCOV IGUGJGP NKGIGP LGFQEJ FGWVNKEJG 7PVGTUEJGKFG FGT #NVGTUUVTWMVWT\YKUEJGPFGP$GVTKGDGPXQT9GNEJG-QPUGSWGP\GPFKGU H×T FGP GKP\GNPGP $GVTKGD JCDGP MCPP YKTF KO HQNIGPFGO -CRKVGN FKU MWVKGTV



"ETRIEBLICHE
&OLGEN
ALTERNDER
"ELEGSCHAFTEN

+PPGTJCNDGKPGU$GVTKGDGUXGTN¼WHV FGT #NVGTWPIURTQ\GUU H×T FKG GKP\GN PGP #TDGKVPGJOGTITWRRGP JÑEJUV WPVGTUEJKGFNKEJ /C²IGDNKEJ JKGTH×T KUVFCU'KPVTKVVUCNVGTYGNEJGUKPJQJGO/C²GXQO$KNFWPIUYGICDJ¼P IKI KUV &GOPCEJ NKGIV FCU 'KPVTKVVUCNVGT H×T IGYGTDNKEJG #TDGKVPGJOGT WPVGT FGO FGT MCWHO¼PPKUEJGP WPF VGEJPKUEJGP #PIGUVGNNVGP 'KPG \YGKVG 7PVGTUEJGKFWPIUOÑINKEJMGKV DKGVGV FKG )TWRRKGTWPI PCEJ 8QT IGUGV\VGPWPF0KEJV8QTIGUGV\VGP#WEJJKGTIKNVKPFGT4GIGNGKPJQJGT <WUCOOGPJCPIOKVFGO(CMVQT#NVGTKPUQYGKVFCUUXQTYKGIGPF¼NVGTG $GUEJ¼HVKIVGFKG8QTIGUGV\VGPRQUKVKQPGPDGUGV\GP

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



#PVGKN×DGT,¼JTKIG 



KP KP

8GT¼PFGTWPI

'TUCV\DGFCTH DKUKP

#8QTIGUGV\VG

MCWHO#6 #PIGUV CPIGUV/GKUVGT -QNQPPGPH×JTGT 8QTCTDGKVGT

 





 





     

  

0CEJYWEJU UKEJGTP

VGEJP#6 #PIGUV

  

VGEJPKUEJGP9CPFGNPOGKUVGTP $0KEJV8QTIGUGV\VG

VGEJP#PIGUV MCWHO#PIGUV (CEJMT¼HVG #PIGNGTPVG

   

   

   

   

)GUWPFJGKVHÑTFGTP !BB
 
6ER¼NDERUNGEN
DER
!LTERSSTRUKTUREN
EINES
WESTDEUTSCHEN 3TAHLPRODUZENTEN

+PFGTQC6CDGNNGUKPFFKG1TKIKPCNFCVGPGKPGUYGUVFGWVUEJGP5VCJNGT \GWIGTUCWUFGO,CJTGCDIGDKNFGV&KG#WUYGKUWPIFGT&CVGPH×T FCU,CJTGTHQNIVGWPVGTFGT2T¼OKUUGGKPGU4GPVGPGKPVTKVVUCNVGTUXQP  ,CJTGP 'ZGORNCTKUEJ YWTFGP FTGK *CWRVCPHQTFGTWPIGP CP FKG 2GT UQPCNGPVYKEMNWPICDIGNGKVGV&GOPCEJIKNVGUH×TFGP$GTGKEJFGTVGEJ PKUEJGP WPF MCWHO¼PPKUEJGP #6#PIGUVGNNVGP FGP 0CEJYWEJU \W UK EJGTPFCTWPFFGT(WPMVKQPUVT¼IGTDKUCWUUEJGKFGP YGTFGP (×TFKG(WPMVKQPUITWRRGFGT/GKUVGT-QNQPPGPH×JTGT WPF 8QTCTDGKVGT KUV FGT\GKV HGUVUVGNNDCT FCUU PWT TWPF  ¼NVGT CNU  ,CJTG CNV UKPF &KGUGT #PVGKN YKTF CNNGTFKPIU KP FGP P¼EJUVGP  ,CJTGP WO  DKU HCUVUVGKIGP(×TFKG#NVGTUITWRRGFGT×DGT,¼JTKIGPYGKUVCNNGT FKPIU FGT $GTWHUDKNFWPIUDGTGKEJ UGKV ,CJTGP IGTKPIGTG (QTV WPF 9GK



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

VGTDKNFWPIUSWQVGPCWU*KGTKUV\WHTCIGP YKGCWHITWPFFGTUEJY¼EJG TGP(QTVWPF9GKVGTDKNFWPIUSWQVGFGTVGEJPKUEJG9CPFGN\W OGKUVGTP KUV(×TFKGIGYGTDNKEJGP#TDGKVPGJOGTQJPG8QTIGUGV\VGPHWPMVKQPIKNV FCUCMVWGNNGKP×DGTFWTEJUEJPKVVNKEJ JQJGT #PVGKNL×PIGTGT'TYGTDUV¼VK IGT V¼VKI KUV 9KT XGTINGKEJGP FKGU IGTPG KO ×DGTVTCIGPGP 5KPPG OKV œQN[ORKCTGKHGP $GNGIUEJCHVUVGCOUő FGTGP #PVGKN FGT ×DGT ,¼JTKIGP UKEJ CNNGTFKPIU H×T FKG (CEJCTDGKVGT KO 8GTNCWH FGT P¼EJUVGP  ,CJTG XGTFQRRGNP YKTF &KG *GTCWUHQTFGTWPI NKGIV JKGT KP FGT 5KEJGTWPI FGT #TDGKVUH¼JKIMGKVKPUDGUQPFGTGCWUIGUWPFJGKVNKEJGT2GTURGMVKXG &GWVNKEJ YKTF FKG 2CTCNNGNKV¼V WPVGTUEJKGFNKEJGT *GTCWUHQTFGTWPIGP CP FCU2GTUQPCNGPVYKEMNWPIUKPUVTWOGPV*KGTDGKYWTFGCWHFKG&CTUVGNNWPI XQP #URGMVGP YKG #WUDKNFWPI -CTTKGTGOCPCIGOGPV GVE FKG IGTCFG H×TFKGL×PIGTGP$GNGIUEJCHVUITWRRGPXQP$GFGWVWPIUKPFXGT\KEJVGV <WUCOOGPHCUUGPFNCUUGPUKEJFGOPCEJHQNIGPFGYKEJVKIG'TMGPPVPKUUG H×TFKGKPPQXCVKXG)GUVCNVWPIXQP#TDGKVHGUVUVGNNGP  &KGTGCNG#WUIGUVCNVWPIDGVTKGDNKEJGT#NVGTUUVTWMVWTGPXCTKKGTVUVCTM \YKUEJGP7PVGTPGJOGP  &CDGK KUV FKG CMVWGNNG #NVGTUVTWMVWT PWT GKP \W DGT×EMUKEJVKIGPFGT #URGMV 8KGNOGJT IKNV GU H×T FKG WPVGTUEJKGFNKEJGP DGVTKGDNKEJGP (WPMVKQPUITWRRGPFKG&[PCOKMFGU#NVGTPU\WGTHCUUGP  0CVKQPCNYKTFLGFGU7PVGTPGJOGPKO8GTNCWHFGTP¼EJUVGP,CJTG OKV FGO (CMVQT #NVGT MQPHTQPVKGTV YGTFGP 9¼JTGPF FKGUGU
3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



&KG *GTCWUHQTFGTWPI DGUVGJV CNUQ KP FGT 8GTOGKFWPI XQP 8GTUEJNGK² JWOCPGT2QVGP\KCNG(KPPKUEJG5VWFKGP\WTYQTMCDKNKV[NGIGPPCJGFCU FKG #TDGKVU WPF .GKUVWPIUH¼JKIMGKV 'TYGTDUV¼VKIGT PKEJV \YCPIUN¼WHKI OKV UVGKIGPFGO #NVGT XGTUEJNGK²V UQPFGTP FGT 8GTUEJNGK² KP JQJGO /CUUG XQP FGT #TV FGT 6¼VKIMGKV FGP #PHQTFGTWPIGP #URGMVGP FGU .GTPGPU WPF FGP #TDGKVUDGFKPIWPIGP CDJ¼PIKI KUV 8GTUEJNGK² MCPP FGOPCEJFWTEJ#TDGKVUIGUVCNVWPIYGKVIGJGPFXGTOKGFGPYGTFGP >8QNNUV¼PFKIMGKVJCNDGT YKTFPWPGKP ¯DGTDNKEM \W TGNGXCPVGP #WU YKTMWPIGPCNVGTPFGT$GNGIUEJCHVGPCPIGH×JTV'KP\GNPG#URGMVGUKPFKO 6TGPFTGRQTVœ#TDGKVGPWPF.GTPGPő KPFKGUGO$CPFP¼JGTGTN¼WVGTV\W CPFGTGP YGTFGP KP PCJGT <WMWPHV IGUQPFGTVG $GKVT¼IG GTHQNIGP 5KG UVGNNGPFGOPCEJGKPGGTUVG.KUVGOÑINKEJGT(CMVQTGPFCT

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



/KVFGO#NVGT\WUCOOGP J¼PIGPFGNGKUVWPIU TGNGXCPVG(CMVQTGP <'+65178' 4•0+6•6



Z 

[

Y

\

6¼VKIMGKVUFCWGTKP ,CJTGPKO$GVTKGD

Z[Y\

9KTMWPIUDGTGKEJGDGK•NVGTGP

(QNIGPH×TCNVGTPFG$GNGIUEJCHVGP (QNIGPH×TCNVGTPFG$GNGIUEJCHVGP Ŗ Ŗ Ŗ Ŗ Ŗ Ŗ



/1$+.+6•6 Z[Y\

Ŗ Ŗ Ŗ



#7(56+') Z[Y\

Ŗ Ŗ Ŗ



'06)'.6 Z[Y\



9'+6'4 $+.&70)

Z[Y\



+0018#6+105 (•*+)-'+6

Z[Y\ 

6'%*0+- 14+'06+'470)

Z[Y\





)'570&*'+6

Z[Y\ $'5%*•(6+)70)5 #4$'+65<'+6 (.':+$+.+6•6

Z[Y\

OGJT
Ŗ DGK#PIGUVGNNVGP *ÑJGTSWCNKH FGWVNKEJOGJT)GJCNV Ŗ DGK#TDGKVGTPPWTOCTIKPCNG8GT¼PFGTWPIGP Ŗ 2QNCTKUKGTWPIGP\YKUEJGPœ#TDGKVGPO×UUGPőWPF œ#TDGKVGPMÑPPGPő Ŗ KO8GTINGKEJ\WL¼JTKIGP4×EMICPIDGK •NVGTGP Ŗ YGPKIGT9KUUGPU\WHWJTXQPCW²GP Ŗ ITѲGTG#PHQTFGTWPIGPCPFKG&KFCMVKMFGT 9GKVGTDKNFWPI Ŗ GJGTITCFWGNNGCNUTCFKMCNG+PPQXCVKQPGPDGI×PUVKIV Ŗ OGJT'THCJTWPIUYKUUGP Ŗ YGPKIGT0GWIKGTFGCWHPGWG6GEJPKM Ŗ OGJTXGTJCNVGPGDKUUMGRVKUEJG1TKGPVKGTWPI Ŗ MNGKPGTG2KNQVO¼TMVGKO+PNCPF Ŗ NCPIUCOGTG6GEJPKMFKHHWUKQP Ŗ JÑJGTG#PHQTFGTWPIGPCP)GUWPFJGKVUUEJWV\ Ŗ OGJTEJTQPKUEJ-TCPMG OGJT$GJKPFGTVGOGJT MÑTRGTNKEJDGGKPVT¼EJVKIVGU.GKUVWPIUXGTOÑIGP Ŗ JÑJGTGT-TCPMGPUVCPF Ŗ VGKNYGKUG4×EMDKNFWPIHNGZKDNGT#TDGKVU\GKVGP Ŗ 5EJYKGTKIMGKVGPOKV5EJKEJVCTDGKV Ŗ \YGKVG'TYGTDUV¼VKIMGKVURJCUG CDYKTF\WO 2TQDNGO

!BB
 
:USAMMENFASSUNG
POTENZIELLER
&OLGEN
ALTERNDER
"ELEGSCHAFTEN 1UELLE
'F!(
EIGENE
%RKENNTNISSE

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS





&OKUS
1UALIFIKATION
3TATUS
UND
4¼TIGKEIT



1UALIFIKATORISCHE
%NTWICKLUNG

&KGFGOQITCRJKUEJG'PVYKEMNWPIJCVCWEJGKPGPPCEJJCNVKIGP'KPHNWUU CWH FKG HQTOCNG 3WCNKHKMCVKQPUUVTWMVWT WPF FGTGP 'PVYKEMNWPI XIN #DD  5QYQJN H×T FKG GTYGTDUH¼JKIG 9QJPDGXÑNMGTWPI OKV $G TWHUCWUDKNFWPICNU CWEJ H×T FKG OKV (CEJ*QEJUEJWNCDUEJNWUU MKRRGP FKG #NVGTUR[TCOKFGP \YKUEJGP  WPF  +O ,CJTG  YKTF GU QJPG IGIGPUVGWGTPFG /C²PCJOGP FTCUVKUEJ OGJT ¼NVGTG CNU L×PIGTG #MCFGOKMGTIGDGP9¼JTGPFGUKPPQEJKPGVYCFQRRGNVUQXKGNG L×PIGTG DKU L¼JTKIG YKG ¼NVGTG  DKU L¼JTKIG #MCFGOKMGT YCTGP YKTFUKEJKO,CJTGŌQJPGIGIGPUVGWGTPFG/C²PCJOGPŌ FCU8GTJ¼NVPKUXQPL×PIGTGP\W¼NVGTGP #MCFGOKMGTPFTCUVKUEJWOMGJ TGPWPFDGKGKPGO9GTVXQPNKGIGPFJFCUUGUOGJTCNUFQRRGNV UQXKGN¼NVGTGYKGL×PIGTG#MCFGOKMGTIGDGPYKTF•JPNKEJKUVFKG'PV YKEMNWPIDGKFGTDGTWHNKEJSWCNKHK\KGTVGPGTYGTDUH¼JKIGP9QJPDGXÑNMG TWPI 'TYGTDUH¼JKIG9QJPDGXÑNMGTWPIOKV

(CEJ*QEJUEJWNCWUDKNFWPI

'TYGTDUH¼JKIG9QJPDGXÑNMGTWPI OKV$GTWHUCWUDKNFWPI DKU,



DKU,









DKU, 

 

DKU,



DKU,









DKU, 

 

!BB
 
$AS
5MKIPPEN
DER
!LTERSPYRAMIDE
FÔR
QUALIFIZIERTE
%RWERBSPER SONEN
1UELLE
2EINBERG(UMMEL

&ORTSCHREIBUNG
DURCH
'F!(

&KGUG8GT¼PFGTWPI YKTFUQUVCTMUGKP FCUU PKEJV H×T FGP 'TUCV\DGFCTH H×T KP 4GPVG2GPUKQP IGJGPFG (CEJMT¼HVG IGUQTIV YGTFGP MCPP 5QNNVG FKGUGKPVTGHHGPUQKUVFGPMDCTFCUUN¼PIGTHTKUVKICWEJFKG


6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

&KGCWHIG\GKIVGP8GTUEJKGDWPIGP YGTFGP XQP YGKVGTGP3WGNNGP WPVGT UV×V\V

x x

5VCWFV JCV CWHIG\GKIV YKG UGJT FKG -TKUG /KVVG FGT GT ,CJTG \W GKPGO'KPDTWEJCPDGPÑVKIVGP*QEJUEJWNCDUQNXGPVGPKPUDGUQPFGTG FGTVGEJPKUEJGP(¼EJGTIGH×JTVJCV XIN5VCWFV5 &CU +#$ JCV FCTIGNGIV FCUU FKG $KNFWPIUGZRCPUKQP FGT GT WPF GT,CJTGKPFGPGT,CJTGPVGPFGP\KGNN\WO5VKNNUVCPFIGMQOOGP KUV 4GKPDGTI*WOOGN

<W FKGUGP SWCPVKVCVKXGP 8GTYGTHWPIGP VTGVGP SWCNKVCVKXG 'U UKPF \YGK 'PVYKEMNWPIGP \WUCOOGPIGVTQHHGP FKG FKGUG SWCNKVCVKXGP 2TQDNGOG JQEJIGVTKGDGPJCDGP

x x

<WOGKPGPFKGDGUEJNGWPKIVG9KUUGPUGPVYKEMNWPIKPUDGUQPFGTGKO  +6$GTGKEJ  <WOCPFGTGPGKPG$GFCTHU¼PFGTWPIDGKFGP7PVGTPGJOGP

6GEJPKUEJG3WCNKHKMCVKQPGPYGTFGP\WPGJOGPFCWEJCW²GTJCNDFGTVTC FKGTVGP 6¼VKIMGKVUHGNFGT (QTUEJWPI WPF 'PVYKEMNWPI DGPÑVKIV KO 8GT VTKGD KO -WPFGPUGTXKEG KO 3WCNKV¼VUYGUGP KO 7OYGNVUEJWV\ KP FGT .QIKUVKM GVE #WH FKGUG 'TYGKVGTWPI FGU 6¼VKIMGKVUURGMVTWOU FCU \WT VGEJPKUEJGP$CUKUSWCNKHKMCVKQP\WU¼V\NKEJG-QORGVGP\GP XGTNCPIV UKPF XKGNG (CEJ *QEJUEJWNCDUQNXGPVGP YKG CMCFGOKUEJ SWCNKHK\KGTVG 'T YGTDUV¼VKIG PKEJV XQTDGTGKVGV 7PF UQ KUV FGPP FCU 2J¼PQOGP \W DGQ DCEJVGPFCUUVTQV\UVGKIGPFGT'TYGTDUV¼VKIGP
 

\$FKGF[PCOKUEJG#DHQNIGXQP5QHVYCTGIGPGTCVKQPGP XIN-CR

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS

4¼TIGKEITEN &ORSCHEN
%NTWICKELN -ANAGEMENT
/RGANISATION "ERATEN
"ETREUEN
,EHREN
ETC )NSGESAMT

0ROJEKTION         



0ROJEKTION         

3ALDO

 

 

 



!BB
 
!NTEILE
HOCHQUALIFIZIERTER
4¼TIGKEITEN
IM
*AHRE

NACH )!" 0ROGNOS 0ROJEKTIONEN
AA/

> $GTGKEJ FGT JQEJSWCNKHK\KGTVGP 6¼VKIMGKVGP FGT FGT UQIGPCPPVGP UGMWPF¼TGP&KGPUVNGKUVWPIGPKUVKPFGT2TQLGMVKQPXQPIGIGP×DGT FGT  ,CJTG ¼NVGTGP 2TQLGMVKQP WO  2TQ\GPVRWPMVG \WT×EMIGPQOOGP YQTFGPYQDGKCNNGKPGCWH(QTUEJWPIWPF'PVYKEMNWPIGKPG4×EMPCJOG XQP2TQ\GPVRWPMVG GPVHCNNGP +PCDUQNWVGP


6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

FGO&GWVUEJNCPFUKEJGTUVRQUKVKQPKGTGPOWUU+PVGTMWNVWTGNNG(CMVQTGP H×T FCU 2GTUQPCNOCPCIGOGPV UKPF FGOPCEJ DGK FGT #WUIGUVCNVWPI œKPPQXCVKXGT#TDGKVUIGUVCNVWPIőXGTUV¼TMV\WDGT×EMUKEJVKIGP&CDGKIKNV GU CWEJ FCU DGTGKVU XQTJCPFGPG KPVGTMWNVWTGNNG 2QVGP\KCN UV¼TMGT CNU DKUNCPI\WPWV\GP #OCPFGTGP'PFGFGT5MCNCXQP6¼VKIMGKVGP WPFFGTGP0KXGCW UVGNNGP UKEJ WOIGMGJTVG 2TQDNGOG YKG KP FGP PCEJHQNIGPFGP #DUEJPKVVGP IG \GKIV YKTF *KNHUV¼VKIMGKVGP WPF GKPHCEJGTG 6¼VKIMGKVGP JCDGP GKPG CD PGJOGPFG6GPFGP\EJCTCMVGTKUKGTGPCDGTKO,CJTPQEJFKG#TDGKV XQPFGT'TYGTDUV¼VKIGP&KGUGO 5VGNNGPCPIGDQVUVGJGP FCPP CDGT PWT'TYGTDUV¼VKIGQJPG#WUDKNFWPIIGIGP×DGTCNUQYGTFGPFKGUG \W GKPGO GTJGDNKEJGP 6GKN XQP 'TYGTDUV¼VKIGP OKV #WUDKNFWPI DGUGV\V YGTFGP*KGTDGUVGJVYKGFCTIGNGIV YQTFGPKUVGKPGTJGDNKEJGT$GFCTH CP#TDGKVUIGUVCNVWPI\YGEMU6¼VKIMGKVUCWHYGTVWPI



6ER¼NDERUNG
DER
4¼TIGKEITSANFORDERUNG
q DIE
!RBEITSKR¼FTEEINSATZBILANZ

&KGUGKVGPUFGT)H#*GPVYKEMGNVG#TDGKVUMT¼HVGGKPUCV\DKNCP\DGUEJTGKDV CWU 5KEJV FGT 'TYGTDUV¼VKIGP YGNEJG #PHQTFGTWPIGP FKG LGYGKNKIG 6¼VKIMGKVCPFGP'KP\GNPGPUVGNNVKPYKGYGKVFKGXQTJCPFGPGP3WCNKHKMC VKQPGPFCDGKIGPWV\VYGTFGPWPFYKGFGT'KP\GNPGUGKPG)TCVKHKMCVKQPU WPF 'PVHCNVWPIUEJCPEGP GKPUEJ¼V\V &KG -GTPKFGG KUV GU 'TYGTDUV¼VKIG \WP¼EJUVWPCDJ¼PIKIXQP\GTVKHK\KGTVGP3WCNKHKMCVKQPGPWPF6¼VKIMGKVGP PCEJFGTXGTNCPIVGP-QORGVGP\\WT8GT¼PFGTWPI\WITWRRKGTGP&KGUG MCPP FWTEJ FKG *¼WHKIMGKV XQP .GTP WPF -TGCVKXKV¼VUCPHQTFGTWPIGP IGOGUUGP YGTFGP 'U TGUWNVKGTGP FTGK *CWRVITWRRGP XQP #PHQTFGTWP IGP

 

 &KG #TDGKVUMT¼HVGGKPUCV\DKNCP\ DCUKGTV CWH FGP $K$$+#$ 'TJGDWPIGP \WO 6JGOC œ3WCNKHKMCVKQPWPF$GTWHUXGTNCWHő CC1

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS

x x x



KPPQXCVKXG#PHQTFGTWPIGP'TYGTDUV¼VKIGFKGKOOGTJ¼WHKI0GWGU GPVYKEMGNP +PPQXCVKQPWPFKOOGTJ¼WHKI0GWGUKPFGT#TDGKVCWU RTQDKGTGPCPYGPFGP CWHICDGPHNGZKDNG#PHQTFGTWPIGP'TYGTDUV¼VKIGFKGOCPEJOCNUGN VGP0GWGUGPVYKEMGNPCDGTJ¼WHKI0GWGUCWURTQDKGTGPCPYGPFGP 4QWVKPGCPHQTFGTWPIGP 'TYGTDUV¼VKIG FKG UGNVGPPKG 0GWGU GPVYK EMGNPWPFUGNVGPPKG0GWGUCWURTQDKGTGPCPYGPFGP

&KGUG #PHQTFGTWPIUV[RGP FKG LGYGKNU KPVGTP PQEJOCNU KP VTGPPUEJCTHG 5WDV[RGP FKHHGTGP\KGTDCT UKPF NCUUGP UKEJ KP JGTMÑOONKEJG 5EJGOCVC YKG3WCNKHKMCVKQP5VCVWUGVE×DGTUGV\GP'TJ¼NVNKEJUKPFCNUQ #PICDGP FCT×DGT YGNEJG -QORQUKVKQP XQP #PHQTFGTWPIGP KP GKPGO $GVTKGD GKPGT$TCPEJGGKPGT$GTWHUITWRRGGVEGPVUVCPFGPUKPF.KGIGP OGJTG TG9KGFGTJQNGTJGDWPIGPXQTUQUKPFCWEJ6TGPFUFGT8GT¼PFGTWPIGP HGUVUVGNNDCT &KG#PHQTFGTWPIGPDGUCIGPPWPPQEJPKEJVUFCT×DGTYKGFKG'TYGTDU V¼VKIGP FKGUG DGY¼NVKIGP FJ YGNEJG -QORGVGP\GP FC\W GTHQTFGTNKEJ UKPF &KGUG (TCIG KUV FWTEJ GKPG $GCPURTWEJWPIUV[RQNQIKG IGNÑUV YQT FGP7PVGTUEJKGFGPYGTFGPJKGTDGKFKG6[RGP7PVGTHQTFGTWPI¯DGTHQT FGTWPIFQRRGNVG(GJNDGCPURTWEJWPIWPF¯DGTGKPUVKOOWPIXQP#PHQT FGTWPIGPWPF(¼JKIMGKVGP 9GTFGP #PHQTFGTWPIU WPF $GCPURTWEJWPIUV[RQNQIKG OKVGKPCPFGT MQODKPKGTV UQ GPVUVGJV FKG #TDGKVUMT¼HVGGKPUCV\DKNCP\ FKG FCT×DGT KP HQTOKGTV C YGNEJG#PHQTFGTWPIGPIGUVGNNVYGTFGP D YKGFKG'TYGTDUV¼VKIGPFKGUG#PHQTFGTWPIGPDGY¼NVKIGPWPF E YGNEJG-QORGVGP\GPCWHYGNEJGT0KXGCWUVWHGJKPTGKEJGPFXQTJCP FGPUKPFD\YHGJNGP



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

#WUH×JTNKEJKUVFKG-QPUVTWMVKQPFGT#TDGKVUMT¼HVGGKPUCV\DKNCP\KP FGO 6TGPFTGRQTV œ#TDGKVGP WPF .GTPGPő DGUEJTKGDGP YQTFGP UQ FCUU JKGT FKG5MK\\KGTWPIFGU8QTIGJGPUCWUTGKEJGPFKUV

 ,ERN
UND
VER¼NDERUNGSFÎRDERLICHE
!RBEITSANFORDERUNGEN IM
:EITVERLAUF

&KG &CVGPDCUKU FGT $+$$+#$'TJGDWPI ×DGT 3WCNKHKMCVKQP WPF 'T YGTDUCTDGKVGTNCWDVKP\YKUEJGPFKG&CTUVGNNWPINGTPWPFXGT¼PFGTWPIU HÑTFGTNKEJGT#TDGKVUCPHQTFGTWPIGP×DGTGKPGP
x x x

GKPG<WPCJOGFGT+PPQXCVGWTG   GKPG5VCIPCVKQPDGKFGP#WHICDGPHNGZKDNGP WPF GKPIGTKPIH×IKIGT4×EMICPIDGKFGP4QWVKPGCTDGKVPGJOGTP 

+O8GTINGKEJFGT'TJGDWPIGPXQP\WJKPIGIGPIKNV

x x

GKP FGWVNKEJGT 4×EMICPI FGT 8GT¼PFGTGT CNUQ FGT 5WOOG XQP +P PQXCVGWTGPWPF#WHICDGPHNGZKDNGP WPF GPVURTGEJGPF GKPG FGWVNKEJG <WPCJOG FGT 0KEJV8GT¼PFGTGT D\Y FGT4QWVKPGCTDGKVPGJOGTXQP

&KG'TJGDWPIXQPUVGJVFCOKVCNURQUKVKXGT#WUTGK²GTFCTYCU PCEJMQORNGVVGT(TGKICDGFGUCMVWGNNGP&CVGPUCV\GUPQEJOGJTGTG(QN IGWPVGTUWEJWPIGP CWUNÑUGP YKTF +O .CPIHTKUVXGTINGKEJ  \W LGFQEJGTIGDGPUKEJIGTKPIGTG8GT¼PFGTWPIGPCNUGTYCTVGV

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



  



  

 





   



4QWVKPGCTDGKVPGJOGT



8GT¼PFGTGT

8GT¼PFGTGT+PPQXCVGWTGWPF#WHICDGPHNGZKDNG 

!BB
 
%NTWICKLUNG
DER
!NFORDERUNGSTYPEN
VON

BIS


 &AKTOR
#OMPUTERISIERUNG

'KPGTUVGT$GIT×PFWPIU\WUCOOGPJCPIMCPPIIHOKVFGTDGTGKVUKO-C RKVGN  DGUEJTKGDGPGP œ%QORWVGTKUKGTWPI FGT #TDGKVUYGNVő \WUCO OGPJ¼PIGP *[RQVJGVKUEJ Y×TFG JKGTDGK IGNVGP FCUU CWUIGNÑUV FWTEJ FKG \WPGJOGPFG +PVGITCVKQP RTQITCOOIGUVGWGTVGT #TDGKVUOKVVGN œMWT\ HTKUVKIő.GTPWPF-TGCVKXKV¼VUKORWNUGCPIGUVQ²GPYWTFGP/KVFGT'VC DNKGTWPIWPF\WPGJOGPFœTQWVKPKUKGTVGPQFGT×DGTYKGIGPFGPő0WV\WPI UQNEJGT6GEJPQNQIKGPY×TFGFGT7OICPIFCOKVCNNGTFKPIU\WT4QWVKPG 'KPGP GTUVGP *KPYGKU DG\×INKEJ FKGUGU <WUCOOGPJCPIGU NKGHGTV FKG #DD  *KGT YKTF FGT 'HHGMV FGT 0WV\WPI RTQITCOOIGUVGWGTVGT #T DGKVUOKVVGN CWH 8GT¼PFGTGT +PPQXCVGWTG WPF #WHICDGPHNGZKDNG WPF 0KEJV8GT¼PFGTGT 4QWVKPGMT¼HVG YKFGTIGURKGIGNV 5QNNVG UKEJ FGT <W UCOOGPJCPI KP (QNIGWPVGTUWEJWPIGP FGU $K$$+#$&CVGPUCV\GU XQP YKGFGTJQNGPMCPPXGTOWVGVYGTFGPFCUUVGEJPQNQIKUEJDGFKPIVG PGWG #PHQTFGTWPIGP PWT VGORQT¼T YKTMUCOG 'HHGMVG CWH FGP #URGMV NGTPWPFMTGCVKXKV¼VUHÑTFGTNKEJG#TDGKVJCDGP  

)H#*5GMWPF¼TCPCN[UGFGT$+$$+#$&CVGPU¼V\Gœ3WCNKHKMCVKQPWPF'TYGTDUCTDGKVő  P  P WPF  P  C$. UQPUVC$.WPFP$.

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



8GT¼PFGTGT

0KEJV8GT¼PFGTGT

 

KP

   



 



  2TQFWMVKQPUOCUEJKPGP

$×TQOCUEJKPGP

2TQITCOOIGUVGWGTVG#TDGKVUOKVVGN

!BB
 
%INFLUSS
PROGRAMMGESTEUERTER
!RBEITSMITTEL
AUF
6ER¼NDERUNGS TYPEN
1UELLE
IM
"I"")!" $ATENSATZ
VON


&KG )TCHKM XGTFGWVNKEJV FCUU GU UEJGKPDCT GKPGP <WUCOOGPJCPI \YK UEJGPFGT%QORWVGTKUKGTWPIWPFFGO #URGMVNGTPWPFMTGCVKXKV¼VUHÑT FGTNKEJGT #TDGKV IKDV &GOPCEJ NKGIGP FKG 9GTVG H×T 8GT¼PFGTGT WO  ×DGT FGO &WTEJUEJPKVV U¼OVNKEJGT 'TYGTDUV¼VKIGT  &KG #PVYQTVCWHFKG(TCIGQD6GEJPQNQIKGPWTGKPVGORQT¼TGT6TGKDGT KUV DNGKDVCNNGTFKPIUXQTGTUVWPDGCPVYQTVGV

 &AKTOR
3TATUS
UND
1UALIFIKATIONSNIVEAU

'KP \YGKVGT TGNGXCPVGT 'KPHNWUUHCMVQT KO *KPDNKEM CWH WPVGTUEJKGFNKEJG 6¼VKIMGKVUCPHQTFGTWPIGPDGUVGJVKO #URGMV HQTOCNKUKGTVGT 3WCNKHKMCVKQ PGP&KGHQNIGPFG#DDKNFWPIYGKUVFKGLGYGKNKIGP#PVGKNGFGTGKP\GNPGP 3WCNKHKMCVKQPUITWRRGP CP FGO 6[RWU œ8GT¼PFGTGTő CWU *KGTDGK YKTF FGWVNKEJFCUUGUGKPGPGPIGPRQUKVKXGP<WUCOOGPJCPI\YKUEJGP3WCNK HKMCVKQPUPKXGCWWPF#PVGKNCP8GT¼PFGTGTPIKDV

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS





#PIGUVOKVUGNDUV6¼VKIMGKVGP #PIGUVOKVUEJYKGTKIGP6¼VKIMGKVGP

 

#PIGUVOKVGKPHCEJGT6¼VKIMGKVGP 

#WUH×JTGPFG#PIGUVGNNVG



/GKUVGT2QNKGTG #PI



/GKUVGT2QNKGTG #TDGKVGT 

8QTCTDGKVGT-QNQPPGPH×JTGT (CEJCTDGKVGT)GUGNNG

 

#PIGNGTPVG#TDGKVGT 



















2TQ\GPV

!BB
 
6ER¼NDERUNGSKOMPETENZANFORDERUNGEN
BEI
VERSCHIEDENEN 1UALIFIKATIONSGRUPPEN
1UELLE
IM
"I"")!" $ATENSATZ
VON


&GOPCEJIKNVUQYQJNH×TFKG)TWRRGFGT#TDGKVGTCNUCWEJH×TFKG)TWR RGFGT#PIGUVGNNVGPFCUUFGT#PVGKNFGT8GT¼PFGTGTOKVFGO3WCNKHKMC VKQPUPKXGCW UVGKIV 'KP 8GTINGKEJ GKP\GNPGT 3WCNKHKMCVKQPUUVWHGP \YK UEJGP#TDGKVGTPWPF#PIGUVGNNVGPXGTFGWVNKEJVFCUUFGTLGYGKNKIG#PVGKN FGT#PIGUVGNNVGPWODKU\WJÑJGTNKGIV (QTOCNG3WCNKHKMCVKQPUEJGKPVFGOPCEJGKP YGUGPVNKEJGU-TKVGTKWO H×T NGTP WPF MTGCVKXKV¼VUHÑTFGTNKEJG #TDGKV\WUGKP +O 7OMGJTUEJNWUU DG FGWVGV FKGU FCUU KPUDGUQPFGTG IGTKPIGT SWCNKHK\KGTVG 'TYGTDUV¼VKIG MCWO .GTPKORWNUG GTJCNVGP CNUQ YGFGT FKG .GTPDGTGKVUEJCHV IGRHNGIV PQEJFKG-QORGVGP\IGHÑTFGTVYKTF

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



 &AKTOR
!LTER

#NUFTKVVGT\WWPVGTUWEJGPFGT#URGMVYKTFPWPOGJTFGT(CMVQTœ#NVGTő P¼JGTDGVTCEJVGV&CDGKGTIKDVUKEJHQNIGPFGU$KNF   

KP

    0KEJV8GT¼PFGTGT



8GT¼PFGTGT

  ,CJTG

 ,CJTG

 ,CJTG

 ,CJTG

 ,CJTG

#NVGTUMNCUUGP

!BB
 
6ERTEILUNG
DER
6ER¼NDERUNGSTYPOLOGIE
GEM¼·
!LTERSKLASSEN



&KG #DD  \GKIV FGP FGWVNKEJGP <WUCOOGPJCPI \YKUEJGP FGP #N VGTUITWRRGPWPFFGP#PVGKNGPCP8GT¼PFGTGTPD\Y0KEJV8GT¼PFGTGTP &GOPCEJDGUVGJGPKPUDGUQPFGTGFKG#NVGTUITWRRGP\YKUEJGPWPF ,CJTGP CWU GKPGO JÑJGTGP #PVGKN CP 8GT¼PFGTGTP #D 8QNNGPFWPI FGU .GDGPULCJTGUUKPMVFGT#PVGKNFGWVNKEJCDWPFTGCNKUKGTVOKVEC 8GT¼PFGTGTP DGK FGP  DKU ,¼JTKIGP FCU PKGFTKIUVG 0KXGCW &CU .GTP WPF -TGCVKXKV¼VUPKXGCW FGT #TDGKV NKGIV FGOPCEJ DGK FGT #NVGTU ITWRRG FGT  DKU ,¼JTKIGP OKV ×DGT  CO JÑEJUVGP &KGUG #N

 

#WH$CUKUFGT$K$$+#$7PVGTUWEJWPIGPH×T

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



VGTUITWRRG\GKEJPGVUKEJKPUDGUQPFGTGFWTEJGKPGJÑJGTG(QTVWPF9GK  VGTDKNFWPIUDGTGKVUEJCHVWPFDGUUGTG-CTTKGTGOÑINKEJMGKVGPCWU  (×T FKG KPPQXCVKXG #TDGKVUIGUVCNVWPI DGFGWVGV FKGU FCUU DGUQPFGTU CD FGO.GDGPULCJTIG\KGNVG/C²PCJOGP\WT5KEJGTWPIFGU.GTPWPF -TGCVKXKV¼VUPKXGCWUDGPÑVKIVYGTFGP7PVGTUWEJWPIGP\WT'KPUEJ¼V\WPI FGTGORNQ[CDKNKV[ XGTUEJKGFGPGT #NVGTUITWRRGP DGNGIGP \WFGO FKG CWU 5KEJVFGT'TYGTDUV¼VKIGPOKV\WPGJOGPFGO#NVGTCDPGJOGPFG%JCPEG GKPGPINGKEJYGTVKIGP#TDGKVURNCV\\WHKPFGP XIN6TGPFTGRQTVœ#TDGKVGP WPF.GTPGPőKPFKGUGO$CPF

 &AKTOR
INTERKULTURELLE
+OMPETENZ

#PXGTUEJKGFGPGP5VGNNGPYWTFGDGTGKVUFGT#URGMVFGTKPVGTMWNVWTGNNGP -QORGVGP\ CPFKUMWVKGTV FGT \WO GKPGO FCU 8GTOÑIGP \WT 0WV\WPI DGTGKVU XQTJCPFGPGT KPVGTMWNVWTGNNGT 2QVGP\KCNG WPF \WO CPFGTGP FKG 0QVYGPFKIMGKVFGT+PVGITCVKQP\WM×PHVKIXGTUV¼TMVDGPÑVKIVGTJQEJSWCNK HK\KGTVGT2GTUQPGPITWRRGPWOHCUUV &KG #WUYGTVWPI FGT $K$$+#$ &CVGPU¼V\G XGTFGWVNKEJV FCDGK FCUU TWPF  FGT KP &GWVUEJNCPF NGDGPFGP #WUN¼PFGT QJPG FGWVUEJG 5VCCVUCPIGJÑTKIMGKVCNUCPIGNGTPVG#TDGKVGTGKPIGUGV\VYGTFGPWPF CNU (CEJCTDGKVGT V¼VKI UKPF (×T FKG 8GT¼PFGTWPIUV[RQNQIKG GTIKDV UKEJ CWHITWPF FGU UVCTMGP <WUCOOGPJCPIU XQP 3WCNKHKMCVKQPUPKXGCW \W 8GT¼PFGTWPIUPKXGCW GKP #PUVKGI FGT 4QWVKPGV¼VKIMGKVGP H×T 0KEJV &GWVUEJG5VCCVUCPIGJÑTKIGCWHGKPGP5RKV\GPYGTVXQP&CU JGK²V FCUU FGT\GKV KP &GWVUEJNCPF XQT CNNGO CWUN¼PFKUEJG #TDGKVUMT¼HVG YGK VGTJKPMCWOKPNGTPWPFMTGCVKXKV¼VUHÑTFGTNKEJGP#TDGKVUUKVWCVKQPGPV¼VKI UKPF

 

XINFC\WCWUH×JTNKEJ6TGPFTGRQTVœ#TDGKVGPWPF.GTPGPő 8QNMJQN\-ÑEJNKPIKPFKG UGO$CPF

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



6ER¼NDERER

.ICHT 6ER¼NDERER

$EUTSCHE





ANDERE
.ATIONALIT¼T





!BB
 
5NTERSCHIEDE
IN
4¼TIGKEITSANFORDERUNGEN
BEI
DEUTSCHEN
UND NICHT DEUTSCHEN
%RWERBST¼TIGEN
IM
)NLAND

&COKV NKGIV FKG 5EJNWUUHQNIGTWPI PCJG FCUU VTQV\ HQTVUEJTGKVGPFGT WPF F[PCOKUEJGT)NQDCNKUKGTWPIFCUDGTGKVUXQTJCPFGPGMWNVWTGNNG2QVGP\KCN MCWOGTUEJNQUUGPKUV9GPKIGDGMCPPVG7PVGTPGJOGPUDGKURKGNG\GWIGP CNNGTFKPIU XQP FGP KOOGPUGP YKTVUEJCHVNKEJGP 8QTVGKNGP YGPP œ/WV VGTURTCEJNGTő IG\KGNV \WT 'TUEJNKG²WPI WPF $GVTGWWPI KPVGTPCVKQPCNGT /¼TMVG GKPIGUGV\V YGTFGP 5RTCEJHGTVKIMGKVGP CDGT CWEJ MWNVWTGNNG 2Q VGP\KCNG UQYKG OGKUV CMVWGNNGU 9KUUGP FGT KP &GWVUEJNCPF NGDGPFGP #WUN¼PFGT×DGT YKTVUEJCHVNKEJG WPFIGUGNNUEJCHVNKEJG 'PVYKEMNWPIGP KP KPVGTPCVKQPCNGP /¼TMVGP YGTFGP PCEJ WPUGTGP $GQDCEJVWPIGP MCWO UVTCVGIKUEJ IGPWV\V *KGT MÑPPVG KPUDGUQPFGTG KO <WUCOOGPJCPI OKV FGO #URGMV FGU œ&KXGTUKV[ /CPCIGOGPVUő OKVVGN DKU NCPIHTKUVKI FKG

9KGFGT$GUEJ¼HVKIWPIUH¼JKIMGKV FGT KP &GWVUEJNCPF CMVWGNN WPF \W M×PHVKINGDGPFGP#WUN¼PFGTPCEJJCNVKIXGTDGUUGTVYGTFGP



%NTWICKLUNG
!NGESTELLTE
UND
!RBEITER

#DUEJNKG²GPFYKTFPWPOGJTFGT#URGMVFGU5VTWMVWTYCPFGNU\YKUEJGP #TDGKVGTPWPF#PIGUVGNNVGPP¼JGTDGNGWEJVGV$GVTCEJVGVYWTFGPJKGTDGK FKG •PFGTWPIGP FGT #PVGKNG \YKUEJGP #PIGUVGNNVGP WPF #TDGKVGTP KO XGTCTDGKVGPFGP )GYGTDG 'KPJGTIGJGPF OKV FGO UGMVQTCNGP 5VTWMVWT YCPFGN KUV FCDGK \W RTQIPQUVK\KGTGP FCUU FGT #PVGKN FGT #TDGKVGT KO XGTCTDGKVGPFGP )GYGTDG YGKVGT \WT×EMIGJGP YKTF &CU #WUOC² FGT 8GT¼PFGTWPI KUV KP FGT #DD  CWHIG\GKIV &GOPCEJ YKTF UKEJ FGT #PVGKNCP#TDGKVGTPXQP×DGTKPCWHMPCRRKPTG FW\KGTGP+OINGKEJGP/C²GYKTFFGT#PVGKNCP #PIGUVGNNVGPKO XGTCT DGKVGPFGP)GYGTDGYCEJUGP(×JTVOCPFKG6TGPFGPVYKEMNWPI HQTVUQ KUVOKVGKPGOJÑJGTGP#PVGKNCP#PIGUVGNNVGPKOXGTCTDGKVGPFGP)GYGT

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



DGGTUVOCNU\YKUEJGPWPF\WTGEJPGP&CUDGFGWVGVKPUGKPGT NGV\VGPFNKEJGP -QPUGSWGP\ FCUU UGNDUV KP FGP RTQFW\KGTGPFGP $GTGK EJGP FGT #PVGKN CP œ&KGPUVNGKUVGTPő FGP #PVGKN CP œ2TQFW\KGTGPFGPő ×DGTVTGHHGP YKTF > UGMVQTCNG 5VTWMVWTYCPFGN UGV\V UKEJ FGOPCEJ UGNDUVKO2TQHKNFGUXGTCTDGKVGPFGP)GYGTDGUFWTEJ #PIGUVGNNVGPWPF#TDGKVGTCPVGKN   

#TDGKVGT

   

#PIGUVGNNVG

   









!BB
 
6ER¼NDERUNG
DES
!NGESTELLTEN
UND
!RBEITERANTEILS
AN
DEN %RWERBST¼TIGEN
IM
VERARBEITENDEN
'EWERBE
VON
 
1UELLE
$AS $ATENMATERIAL
STAMMT
AUS
UNTERSCHIEDLICHEN
1UELLEN
DER
AMTLICHEN 3TATISTIK
FÔR
DIE
$ATEN
BIS

VGL
3TATISTISCHES
"UNDESAMT
"EVÎLKERUNG UND
7IRTSCHAFT
 
3TATISTISCHES
"UNDESAMT
,ANGE
:EITREIHEN  
SOWIE
:EITREIHENSERVICE
DES
STATISTISCHEN
"UNDESAMTES
UND
FÔR DIE
$ATEN
AB

BIS

AUS
DEM
0ROGNOS
2EPORT
$EUTSCHLAND
 


0CEJ GKIGPGT 'KPUEJ¼V\WPI WPF -GPPVPKU FGT DKUJGTKIGP (ÑTFGTRTCZKU YCTGP FKG #PIGUVGNNVGP KO RTQFW\KGTGPFGP )GYGTDG PWT OCTIKPCN GKP (QTUEJWPIUUEJYGTRWPMV&KGUG8GTOWVWPIIKNVUGNDUVXGTUV¼PFNKEJPKEJV H×T(QTUEJWPIURTQITCOOGFKGUKEJ GZRNK\KV FGO FKGPUVNGKUVGPFGP 5GM VQTIGYKFOGVJCDGP9KTFFKGUG'KPUEJ¼V\WPIIGVGKNVUQKUV\WOKPFGUV CPIGUKEJVUFGT\WPGJOGPFGPSWCPVKVCVKXGP$GFGWVWPIFGT#PIGUVGNNVGP KO RTQFW\KGTGPFGP )GYGTDG \W JKPVGTHTCIGP QD CWEJ FKGUG )TWRRG XGTUV¼TMV KP FGP (QMWU FGT (ÑTFGTWPI œKPPQXCVKXGT #TDGKVUIGUVCNVWPIő

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



GKP\WDG\KGJGP KUV 'DGPHCNNU PKEJV GORKTKUEJ DGNGIDCT KUV FKG 8GTOW VWPI FCUU FGT )TCF CP #TDGKVUVGKNWPI KPPGTJCND FGT XGTYCNVGPFGP $G TGKEJGKORTQFW\KGTGPFGP)GYGTDGOKVVNGTYGKNGCNUJÑJGTGKP\WUEJ¼V\GP KUVCNUKPFGPIGYGTDNKEJGP$GTGKEJGP'TUVG'TMGPPVPKUUGCWUDGVTKGDNK EJGP )GUVCNVWPIUOC²PCJOGP \GKIGP LGFQEJ FCUU UKEJ 7PVGTPGJOGP XGTUV¼TMVFGO6JGOCœKPVGTPG5GTXKEGH¼JKIMGKVőYKFOGP7PVGTKPVGTPGT 5GTXKEGH¼JKIMGKVYKTFFCU8GTOÑIGPRTKO¼TFGTXGTYCNVGPFGP$GTGKEJG XGTUVCPFGP IGO¼² KPVGTPGT œ-WPFGPITWRRGPő ICP\JGKVNKEJG #PIGDQVG \WGPVYKEMGNPFKGKPUDGUQPFGTGFKG.Q[CNKV¼VWPF/QVKXCVKQPXGTUEJKG FGPGT/KVCTDGKVGTITWRRGPGTJÑJGPUQNNGP XGTIN\$*GUMGVV 7PU DGMCPPVG #PU¼V\G HÑTFGTP DURY FKG #WHNÑUWPI VC[NQTKUVKUEJGT 5VTWMVWTGPKO2GTUQPCNDGTGKEJ>-WPFGœ/KVCTDGKVGTőYKTFKPFKGUGP PGWGP#PU¼V\GPXQPGKPGT2GTUQPD\YGKPGO6GCOKPCNNGP(TCIGPFGT #WU 9GKVGT WPF (QTVDKNFWPI FGT 'PVNQJPWPI FGT #TDGKVU\GKV GVE DGVTGWV(×TDGKFG)TWRRGPGTIGDGPUKEJ8QTVGKNGFGT/KVCTDGKVGTYKTF œICP\JGKVNKEJGTő DGVTGWV WPF FGT #PIGUVGNNVG YKTF WOHCUUGPFGT WPF HNGZKDNGT IGHQTFGTV WPF IGHÑTFGTV +P #PU¼V\GP GTKPPGTP FKGUG /C²PCJ OGPCP4GQTICPKUCVKQPURTQ\GUUGFGTÑHHGPVNKEJGP8GTYCNVWPI\WT'TJÑ JWPIFGTœ$×TIGTHTGWPFNKEJMGKVő8KGNNGKEJVUKPFJKGTUQICT'TMGPPVPKU UG\W×DGTVTCIGP



&AZIT

+O PWP CDUEJNKG²GPFGP -CRKVGN YGTFGP FKG 'TMGPPVPKUUG WPF TGUWNVKG TGPFG*GTCWUHQTFGTWPIGPCWUFGPGKP\GNPGP-CRKVGNP\WUCOOGPHCUUGPF DGVTCEJVGVYQDGKKPUDGUQPFGTG#PU¼V\G\WT2TQHKNKGTWPIFGU2TQITCOOU œKPPQXCVKXGT #TDGKVUIGUVCNVWPIő CD\WNGKVGP UKPF $CUKU FKGUGT \WUCO OGPHCUUGPFGP $GVTCEJVWPI UKPF FKG )H#*(QTUEJWPIU WPF #TDGKVU UEJYGTRWPMVGKPPGTJCNDFGU2TQLGMVGUFGT#W6$KNCP\KGTWPI9KTYKF OGVGP WPUGTG DGUQPFGTG #WHOGTMUCOMGKV UQYQJN KP FGP (CNNUVWFKGP FGP6TGPFTGRQTVUWPFFGP(QTUEJWPIUCTDGKVGP\WT6[RQNQIKGHQNIGPFGP #URGMVGP

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS

x

x

x

x



&GO'TJCNVFGT5KEJGTWPIWPF(ÑTFGTWPIFGT#TDGKVUH¼JKIMGKVXQP 2GTUQPGP KPUDGUQPFGTG WPVGT FGT $GT×EMUKEJVKIWPI FGU #URGMVGU  FGT5CNWVQIGPGUG  &GO9QTM#DKNKV[#PUCV\ &GO 'TJCNV FGT 5KEJGTWPI WPF (ÑTFGTWPI FGT 9KGFGT$GUEJ¼H VKIWPIUH¼JKIMGKV XQP 2GTUQPGP KPUDGUQPFGTG WPVGT FGP #URGMVGP FGU#NVGTPUWPFFGU8GT¼PFGTWPIURQVGP\KCNU &GO'ORNQ[CDKNKV[#PUCV\ &GO'TJCNVFGT5KEJGTWPIWPF(ÑTFGTWPIFGU.GTPWPF-TGCVKXK V¼VURQVGP\KCNU XQP 'TYGTDURGTUQPGP KP FGT #TDGKV WPVGT $GT×EM UKEJVKIWPI XQP -QORGVGP\GP CWEJ KPVGTMWNVWTGNN FGT $CUKUSWCNK HKMCVKQPWPFFGU#NVGTWPIURTQ\GUUGU &GO'ORQYGTOGPV#PUCV\ &GO 7PVGTPGJOGPUOCPCIGOGPV-QP\GRV FGT 8KGNHCNV -QORNGZK V¼V4GHNGZKQPWPFFGTF[PCOKUEJGP2TQ\GUUG &GO&KXGTUKV[/CPCIGOGPV-QP\GRV

&KGUMK\\KGTVGP)GUVCNVWPIUCPU¼V\GURKGIGNPUKEJYKFGTKO-QP\GRVFGU œ&KXGTUKV[/CPCIGOGPVőKPFGT+PVGTRTGVCVKQPFGT)H#*

 

7PVGT5CNWVQIGPGUG YKTFGKPGDGUQPFGTG(QTO FGT RT¼XGPVKXGP )GUWPFJGKVUHÑTFGTWPI DGITKHHGPFKGRTKO¼TPCEJ(CMVQTGPHQTUEJVFKG)GUWPFJGKVHÑTFGTVWPFPKEJVRTKO¼TPCEJ (CMVQTGP UWEJVFKG -TCPMJGKVGP XGTWTUCEJV 2CVJQIGPGUG XIN JKGT\W KPUDGUQPFGTG FGP 6TGPFTGRQTVXQP$TÑFPGT+#6

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



&KXGTUKV[ /CPCIGOGPV 'ORQYGTOGPV )GUEJNGEJV 6GEJP 9KUUGP

1TICP 9KUUGP

-CWHO 9KUUGP

5Q\ -QOR

-WNVWT

'ORNQ[CDKNKV[ 5VCVWU

(QTOCNG 3WCNKHKMCVKQP

KPFKXKFWGNNG -QORGVGP\

9QTM #DKNKV[ #NVGT )GUWPFJGKV

#TDGKVU H¼JKIMGKV

!BB
 
$AS
b(AUSn
DES
$IVERSITY -ANAGEMENTS
IN
DER
)NTERPRETATION DER
'F!(

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS

&KG(ÑTFGTWPIFGT#TDGKVUH¼JKIMGKV 9QTM#DKNKV[





$CUKUFGU)GUCOVNÑUWPIUTCWOGUœKPPQXCVKXGT#TDGKVUIGUVCNVWPIőKUVFKG (ÑTFGTWPI FGT )GUWPFJGKV WPF #TDGKVUH¼JKIMGKV FGT 'TYGTDURGTUQPGP WPF\YCTWPCDJ¼PIKIXQP#NVGT3WCNKHKMCVKQP5VCVWU)GUEJNGEJVQFGT 0CVKQPCNKV¼V &CDGK UKPF FKG (CMVQTGP œ#TDGKVUH¼JKIMGKV WPF )GUWPF JGKVőPKEJVCNNGKPCWHRJ[UKUEJG/GTMOCNGDGITGP\VUQPFGTPDGKPJCNVGP CWEJ#URGMVGFGTRU[EJKUEJGP#TDGKVUH¼JKIMGKV$GUQPFGTGU#WIGPOGTM XGTFKGPV FGT (CMVQT
$GIT×PFWPI &KG)GUWPFJGKVWPF#TDGKVUH¼JKIMGKVXQP'TYGTDURGTUQPGPKUVUVCTMCN VGTUCDJ¼PIKI&GVCKNNKGTVGTCWHFKGUGP#URGMVIGJVFGT6TGPFTGRQTVœ#T DGKVGPWPF.GTPGPőGKPFGTDG\×INKEJ+PFKMCVQTGPYKG9GKVGTDKNFWPIU KPVGPUKV¼V /QDKNKV¼VURQVGP\KCN -CTTKGTGEJCPEGP GVE UKIPKHKMCPVG <W UCOOGPJ¼PIG OKV FGO (CMVQT #NVGT KFGPVKHK\KGTV #NNGTFKPIU IKNV CWEJ FCUUFGT8GTNWUVXQP)GUWPFJGKVWPF#TDGKVUH¼JKIMGKVPKEJVRTKO¼TOKV #NVGTP\WUCOOGPJ¼PIV#TDGKVUH¼JKIMGKVKUVFGOPCEJIGUVCNVDCT +PFKGUGO6TGPFTGRQTVJCDGPYKTIG\GKIVFCU&GWVUEJNCPFKOKPVGTPCVK QPCNGP8GTINGKEJCWH$CUKUGKPGUDGTGKVULGV\VJÑJGTGP&WTEJUEJPKVVUCN VGTUF[PCOKUEJGTCNVGTVCNUCPFGTG0CVKQPGP XINJKGT\WFKG#WUUCIGPKP -CRKVGNWPF&KGUG'PVYKEMNWPIUEJN¼IVCWEJCWHFKG7PVGTPGJOGP CO 5VCPFQTV &GWVUEJNCPF FWTEJ
 

XIN+NOCTKPGP+NOCTKPGP6GORGN6WQOK



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

&GOPCEJUQNNVGœKPPQXCVKXG#TDGKVUIGUVCNVWPIőFC\WDGKVTCIGPFCUUFKG #TDGKVUH¼JKIMGKVŌCWEJKOIGUWPFJGKVNKEJGP5KPPGŌDKU\WO'TTGKEJGP FGU4GPVGPCNVGTUWPFFCT×DGTJKPCWUIGUKEJGTVWPFIGHÑTFGTVYKTF*KGT DGK MQOOV GU PKEJV CNNGKP CWH FKG 8GTOGKFWPI IGUWPFJGKVNKEJ UEJ¼FNK EJGT$GNCUVWPIGPCPUQPFGTPKPUDGUQPFGTGCWHFKG(ÑTFGTWPI WPFFGP IG\KGNVGP 'KPUCV\ IGUWPFJGKVUHÑTFGTNKEJGT (CMVQTGP FGT #TDGKV UGNDUV 'KPIGUWPFJGKVUHÑTFGTNKEJGT#URGMVNKGIVFCDGKDGTGKVUKPFGT'TJCNVWPI FGT 9KGFGT$GUEJ¼HVKIWPIUH¼JKIMGKV FGT KO HQNIGPFGP -CRKVGN P¼JGT GTN¼WVGTVYKTF &KG'TJCNVWPIFGT 9KGFGT$GUEJ¼HVKIWPIUH¼JKIMGKV 'ORNQ[CDKNKV[ #WHDCWGPF CWH FGO #URGMV FGT 9QTM #DKNKV[ IKNV GU KO 4CJOGP FGT œKPPQXCVKXGP #TDGKVUIGUVCNVWPIő FKG KPFKXKFWGNNG œ9KGFGT$GUEJ¼HVK  IWPIUH¼JKIMGKVőRGTOCPGPV\WGTJCNVGPWPF\WHÑTFGTP #TDGKVUIGUVCN VWPI H¼NNV JKGTDGK FKG \GPVTCNG (WPMVKQP \W KPUDGUQPFGTG (QTOGP FGT ¯DGTWPF7PVGTHQTFGTWPIYGKVIGJGPF\WXGTOGKFGPUQYKGKPPQXCVKXG MTGCVKXGWPFHNGZKDNG2QVGPVKCNGFGT'TYGTDUV¼VKIGPRGTOCPGPVCD\WHQT FGTPWPF\WVTCKPKGTGPWOUQOKVGKPœ.GTPGPOKVWPFKPFGT#TDGKVő\W HÑTFGTP 9GUGPVNKEJGT 'EMRHGKNGT FKGUGT #PHQTFGTWPI KUV FKG $GT×EM UKEJVKIWPIKPFKXKFWGNNGT-QORGVGP\GPFKGDURYKP(QTOXQPUQ\KCNGP (GTVKIMGKVGP MWNVWTGNNGP 8GTOÑIGP QFGT CWEJ 'THCJTWPIU-PQY*QY XQTNKGIGPMÑPPGP 'KPKIG $GIT×PFWPIGP H×T FKGUG #PHQTFGTWPIGP CP FKG KPPQXCVKXG #T DGKVUIGUVCNVWPI NCUUGP UKEJ CP HQNIGPFGP 5VGNNGP FGU 6TGPFTGRQTVU HKP FGP&GOPCEJUEJGKPVGKP(CMVWO\WUGKPFCUUOKV\WPGJOGPFGO#NVGT FKG.GTPWPF-TGCVKXKV¼VUCPHQTFGTWPIGPUGKVGPUFGT#TDGKVUCPHQTFGTWP IGPCDPGJOGP9KGIG\GKIVPKOOVFGT#PVGKNTQWVKPKUKGTVGT6¼VKIMGKVGP EC CD FGO  .GDGPULCJT \W &CU JGK²V KO 7OMGJTUEJNWUU FCUU \WT $GY¼NVKIWPI FGT #TDGKV MCWO PGWGU WPF CMVWGNNGU 9KUUGP UQPFGTP RTKO¼TXQTJCPFGPGUWPFTQWVKPKUKGTVGU9KUUGPDGPÑVKIVYKTF.GTPGPKP  

&KG5KEJGTWPIWPF'TJÑJWPIFGT9KGFGT$GUEJ¼HVKIWPIUH¼JKIMGKV YKTF XGTVKGHGPFKO 6TGPFTGRQTV œ#TDGKVGP WPF .GTPGPő KP FKGUGO $CPF 8QNMJQN\ -ÑEJNKPI FCTIGUVGNNV #DGT CWEJ KO4CJOGP FGU 5VTWMVWTYCPFGNU KO #TDGKVUMT¼HVGCPIGDQV UKPF GKPKIG (CMVGP IGPCPPVYQTFGPFKG\WOKPFGUVGKP
3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



FGT#TDGKVWPFFCOKV CDGT CWEJ (ÑTFGTWPI WPF 'TJCNVWPI XQP IIH CT DGKVUOCTMVTGNGXCPVGP9KUUGPIGT¼V\WPGJOGPFKPFGP*KPVGTITWPF XIN JKGT\WFCU-CRKVGN&KG(QNIGPUKPFCWU5KEJVFGT#TDGKVPGJOGTGKPG CDPGJOGPFG'KPUEJ¼V\WPIKJTGT#TDGKVUOCTMVEJCPEGP *KGTDGK URKGNV UKEJGTNKEJ GKPG DGFGWVGPFG 4QNNG FCUU ×DGT ,¼JTKIG PWT DGFKPIV \W FGP UGKVGPU FGT 7PVGTPGJOGP DGXQT\WIVGP #TDGKVPGJ OGTITWRRGP \W \¼JNGP UKPF *KGT YKTMGP PQEJ XGTUV¼TMV FKG ,CJTG FGU ¯DGTUEJWUUGUCPLWPIGPWPFSWCNKHK\KGTVGP#TDGKVUNQUGPPCEJ+PPQXCVK XG #TDGKVUIGUVCNVWPI O×UUVG FCJGT KPUDGUQPFGTG CWH FGP #URGMV .GTP WPF-TGCVKXKV¼VUHÑTFGTNKEJMGKVFGT #TDGKVUCPHQTFGTWPIGP GKPGP 5EJYGT RWPMVNGIGP 8GTUEJ¼THGPFMÑPPVGOKVVGNHTKUVKIFGTKO-CRKVGNFCTIGUVGNNVG6TGPF FGT #DFT¼PIWPI SWCNKHK\KGTVGT #TDGKVUMT¼HVG KP PKGFTKISWCNKHK\KGTVGP 6¼VKIMGKVGP YKTMGP &GOPCEJ IKNV H×T PKGFTKISWCNKHK\KGTVG 6¼VKIMGKVGP \WO IGIGPY¼TVKIGP
6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN



4QNNGFCJKGTFWTEJPGDGPFGT\GTVKHK\KGTVGP3WCNKHKMCVKQPGKPGXVNXQO VGEJPKUEJGP WPF UGMVQTCNGP 9CPFGN DGUV¼PFKIGTGU 2QVGP\KCN IGPGTKGTV YKTF 'ORQYGTOGPVGKP#PUCV\\WT(ÑTFGTWPIICP\JGKVNKEJGT#TDGKVUYGKUGP #NU FTKVVG 5VWHG FGT œKPPQXCVKXGP #TDGKVUIGUVCNVWPIő N¼UUV UKEJ CWHDCW  GPF CWH FGO DGMCPPVGP œGORQYGTOGPV#PUCV\ő  GKP GTYGKVGTVGU GO RQYGTOGPV8GTUV¼PFPKURQUVWNKGTGP)TWPFUCV\KUVJKGTDGKFCUUMQODK PCVQTKUEJGU9KUUGPFCUJGK²VFKG0WV\WPIWPF(ÑTFGTWPI

x x x x

VGEJPKUEJGTVGEJPQNQIKUEJGT RTQ\GUUWCNGTQTICPKUCVQTKUEJGT HKPCP\KGNNGTMCWHO¼PPKUEJGTUQYKG UQ\KCNMQOOWPKMCVKXGT-QORGVGP\GP

KP FGT #TDGKVUIGUVCNVWPI \W DGT×EMUKEJVKIGP WPF YGKVGT \W GPVYKEMGNP UKPF*KGTOKVY×TFGFKGGKIGPVNKEJG$GTWHUCWUDKNFWPIYGKVGTJKPFKG$C UKU DKNFGP CNNGTFKPIU FWTEJ CNNV¼INKEJG #TDGKVUCPHQTFGTWPIGP WPF DG INGKVGV FWTEJ URG\KHKUEJG 6TCKPKPIU WPF .GTPHQTOGP RGTOCPGPV WPF KP OWNVKRNGT (QTO YGKVGTVTCKPKGTV &KGU J¼VVG W' FKTGMVG 'HHGMVG CWH FKG

9KGFGT$GUEJ¼HVKIWPIUH¼JKIMGKVUQYKGCWHFKG#TDGKVUH¼JKIMGKV #NU$GIT×PFWPIH×TGKPGUV¼TMGTG1TKGPVKGTWPICPGKPGTOWNVKRNGP9KU UGPUMQODKPCVKQP NCUUGP UKEJ HQNIGPFG UMK\\KGTVGP WPF FKUMWVKGTVGP 6TGPFUCPH×JTGP &WTEJ VC[NQTKUVKUEJG 2TQFWMVKQPUOWUVGT WPF VTCFKVKQPGNNG 4CVKQPCNKUKG TWPIUUVTCVGIKGPYWTFGGKPG3WCUK8GTINGKEJDCTMGKVXQP#TDGKVUCPHQTFG TWPIGPWPF3WCNKHKMCVKQPIGPGTKGTV
XIN&.42TQLGMVVT¼IGTœ#TDGKVUIGUVCNVWPIWPF&KGPUVNGKUVWPIGP

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



/KV FGT 'PVYKEMNWPI HNGZKDNGT WPF EQORWVGTIGUVGWGTVGT #TDGKVUOKVVGN WPF FGTGP \WPGJOGPFGT 8GTPGV\WPI UGKV FGP GT ,CJTGP UQYKG FGTGP DTGKVGP&KHHWUKQPKPFKG#TDGKVUYGNVCD/KVVGFGTGT,CJTG XINJKGT\W -CRKVGN YWTFGFKG'HHGMVKXKV¼VWPF'HHK\KGP\ FGU VTCFKVKQPGNN FQ OKPKGTGPFGP2TQFWMVKQPUMQP\GRVU\WPGJOGPFJKPVGTHTCIV#D/KVVGFGT GT,CJTGVTWIGPFKXGTUG4GQTICPKUCVKQPURTQITCOOG\WGKPGT-QORNG ZKV¼VUUVGKIGTWPI FGT #TDGKVUCPHQTFGTWPIGP DGK +P FKG 2TQFWMVKQP YWT  FGP FGO\WHQNIG XGTUV¼TMV XQT WPF PCEJIGNCIGTVG (WPMVKQPGP  WPF KP  FGPNGV\VGP,CJTGP\WPGJOGPFCFOKPKUVTCVKXG #WHICDGP TGKPVGITKGTV +O(QMWUFGU WPVGTPGJOGTKUEJGP +PVGTGUUGU NCIGP FCDGK
$URY#TDGKVUXQTDGTGKVWPI3WCNKV¼VUYGUGP+PUVCPFJCNVWPI2TQ\GUUUVGWGTWPIGVE  $URY 2GTUQPCNGKPUCV\ 7TNCWDU WPF 3WCNKHKMCVKQPURNCPWPI DKU JKP \W (TCIGP FGT 8GTVGKNWPIXQP2T¼OKGP   XIN $GPFGTU GV CN  5 8+ 9GTFGP LGFQEJ WPVGTUEJKGFNKEJG 0KXGCWUVWHGP XQP )TWRRGPCTDGKV DGT×EMUKEJVKIV NKGIV \$ H×T VGCOQTKGPVKGTVG )TWRRGPCTDGKV FGT 8GTDTGK VWPIUITCFNGFKINKEJDGK XINCC15HH 



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN


3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



9WTFG#TDGKVUIGUVCNVWPIKPFGT8GTICPIGPJGKVRTKO¼TWPVGTFGO(QMWU  FGT 5VGKIGTWPI FGT œGZVGTPGP 5GTXKEG WPF .GKUVWPIUH¼JKIMGKVő  KO 5KPPGFGT'TH×NNWPIXQP#PHQTFGTWPIGPFGT-WPFGPWPF/¼TMVGDGITKH HGPUQUQNNVGFKGœKPPQXCVKXG#TDGKVUIGUVCNVWPIőFGP(QMWUCWHFKG5VGK IGTWPI FGT œKPVGTPGP 5GTXKEG WPF .GKUVWPIUH¼JKIMGKVő NGIGP 'KP #P UCV\ \WT 5VGKIGTWPI FGT œKPVGTPGP 5GTXKEGH¼JKIMGKVő NKGIV W' PCEJ KP  FGO2GTUQPCNOCPCIGOGPVMQP\GRVFGUœ&KXGTUKV[/CPCIGOGPVő  &KXGTUKV[/CPCIGOGPVFGT8KGNHCNV 'KPG*CWRVHQTFGTWPICPFKGœKPPQXCVKXG#TDGKVUIGUVCNVWPIőKUVFGT(CM VQTœ+PPQXCVKQPőUGNDUV&KGœKPPQXCVKXG #TDGKVUIGUVCNVWPIőOWUUFGO PCEJWPVGTMQORNGZGPŌVGKNYGKUGYKFGTURT×EJNKEJGPŌ7OYGNVGPHWPM VKQPKGTGP YQDGK \WOKPFGUV TGIKQPCNG \WOGKUV DGVTKGDUURG\KHKUEJG WPF HCUVKOOGTKPFKXKFWGNNG(CMVQTGPFGP4CJOGPDGUVKOOGP&CœKPPQXC VKXG#TDGKVUIGUVCNVWPIőCWEJKPFGT
-QUVGPTGFWMVKQP VGEJPQNQIKUEJG -QORGVGP\ +PPQXCVKQPUH¼JKIMGKV 6GTOKPVTGWG 5GT XKEGH¼JKIMGKVGVE  XIN\$-ÑJNGT$TCWP5HH



x x x x

6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

FKG 4GHNGMVKQP XQP 'THCJTWPIUYKUUGP •NVGTGT \WT DGUEJNGWPKIVGP &KHHWUKQPKPFKG1TICPKUCVKQPQFGTCWHCPFGTG2GTUQPGP FKG 0WV\WPI MWNVWTGNNG 2QVGP\KCNG DURY CWUN¼PFKUEJGT #TDGKVPGJ OGT \WT 2TQHKNKGTWPI URG\KHKUEJGT .GKUVWPIGP KP CWUN¼PFKUEJGP /¼TMVGP FKG (ÑTFGTWPI FGT œ9KGFGTDGUEJ¼HVKIWPIUH¼JKIMGKVő IGO¼² FGT 3WCNKHKMCVKQPUPKXGCWUOKVVGNU$GT×EMUKEJVKIWPIKPFKXKFWGNNGT-QO RGVGP\GP FKG-CTTKGTGEJCPEGPXQP(TCWGPWPF/¼PPGTPCWEJDGKVGORQT¼TGT DGTWHNKEJGT #WU\GKV DURY CWHITWPF XQP 'T\KGJWPIU\GKVGP 5CDDC VKECNUGVE

#WUUEJNCIIGDGPFH×TGKP/CPCIGOGPVFGT8KGNHCNVUKPFFKG'TMGPPVPKU UGFGT#TDGKVUMT¼HVGGKPUCV\DKNCP\FKG\WOKPFGUVKPFKTGMVCPIKDVKPYKG YGKV FKG #TDGKVUCPHQTFGTWPIGP NGTP WPF MTGCVKXKV¼VUHÑTFGTNKEJG 'NG OGPVGDGKPJCNVGP5QKUVGKP(CMVWOFCUUTWPFFGT'TYGTDUV¼VKIGP MCWOOKVMQORNGZGTGP#TDGKVUKPJCNVGPMQPHTQPVKGTVYGTFGP+O6TGPF TGRQTV#TDGKVWPF.GTPGPYKTF×DGTFKGUFGT#URGMVFGT¯DGTWPF7P VGTHQTFGTWPI WPVGTUWEJV FGT KPUDGUQPFGTG H×T 4QWVKPGCTDGKVGT GKPGP JÑJGTGP#PVGKNCP7PVGTHQTFGTWPIHGUVUVGNNV.GV\VGPFNKEJDGFKPIGPUKEJ NGTPWPFMTGCVKXKV¼VUHÑTFGTNKEJG#TDGKVOKV#URGMVGPFGT¯DGTWPF7P VGTHQTFGTWPIWPFH×JTGP\WGKPGO$KNFœFGU0WV\WPIUITCFUXQP*WOCP 4GUUQWTEGPő &KG #DD  WPVGTUEJGKFGV IGO¼² FGP #TDGKVUCPHQTFGTWPIGP \YGK )TWRRGP GKPG )TWRRG OKV NGTP WPF MTGCVKXKV¼VUHÑTFGTNKEJGP #TDGKVU OGTMOCNGP WPF GKPG CPFGTG OKV TGKP TQWVKPKUKGTVGP #TDGKVUOGTMOCNGP #WHDCWGPF CWH FKGUGT 7PVGTUEJGKFWPI YGTFGP 6GKNCURGMVG FGT DGTGKVU FKUMWVKGTVGP#PHQTFGTWPIGPCPœYQTMCDKNKV[GORNQ[CDKNKV[WPFGORQ YGTOGPVőCWHIG\GKIV

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



0 61-9KUUGPU  MQODKPCVKQP

'ORQYGT OGPV

0 61-9KUUGPU MQODKPCVKQP

0 /KV$GUEJ¼HVKIWPIU CNVGTPCVKXG

'ORNQ[C DKNKV[

0 /KV$GUEJ¼HVKIWPIU CNVGTPCVKXG

0 &GEMWPIXQP#TDGKVUCPHQTFGTWPI WPF3WCNKHKMCVKQP

9QTM #DKNKV[

0 /KVNGTPWPFMTGCVKXKV¼VUHÑTFGTNKEJGP #TDGKVUCPHQTFGTWPIGP

0 &GEMWPIXQP#TDGKVUCPHQTFGTWPI WPF3WCNKHKMCVKQP 0 /KVNGTPWPFMTGCVKXKV¼VUHÑTFGTNKEJGP #TDGKVUCPHQTFGTWPIGP

,EGENDE 
4/+ 7ISSENSKOMBINATION
MEINT
DIE
.UTZUNG
TECHNISCHEN
ORGANISA TORISCHEN
UND
KAUFM¼NNISCHEN
7ISSENS
ZUR
%RFÔLLUNG
DER
!RBEITSANFOR DERUNGEN
UND
!UFGABEN !BB
 
.UTZUNG6ERSCHWENDUNG
VON
(UMAN
2ESSOURCEN
1UELLE
$IE !NTEILE
BASIEREN
AUF
$ATEN
DER
"I"")!"
5NTERSUCHUNG
ZUR
1UALIFIKATION UND
%RWERBSARBEIT
VON


$GVTCEJVGV OCP \WP¼EJUV FKG &CVGP H×T CNNG 'TYGTDUV¼VKIGP UQ KUV HQN IGPFGUHGUV\WJCNVGP

x (×T   FGT 'TYGTDUV¼VKIGP IGNVGP NGTP WPF MTGCVKXKV¼VU HÑTFGTNKEJG#TDGKVUCPHQTFGTWPIGP

x 'DGPHCNNUH×T IKNVGKPG¯DGTGKPUVKOOWPIXQP#TDGKVU CPHQTFGTWPIGPWPF3WCNKHKMCVKQP

x .GFKINKEJ   INCWDGP CP GKPG 9GKVGTXGTYGTVWPI KJTGT 3WCNKHKMCVKQP-QORGVGP\ DGK 8GTNWUV FGU IGIGPY¼TVKIGP #TDGKVU RNCV\GU



6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

x .GFKINKEJ  CNNGT 'TYGTDUV¼VKIGP DGPÑVKIGP \WT 'TH×NNWPI KJTGT #TDGKVUCWHICDGVGEJPKUEJGUQTICPKUCVQTKUEJGUWPFHKPCP\KGNNGU9KU UGP 7PVGTUEJGKFGVOCP\YKUEJGPFGT)TWRRGNGTPWPFMTGCVKXKV¼VUIGHQTFGT VGT 8GT¼PFGTGT XU FGT )TWRRG PKEJVNGTP WPF MTGCVKXKV¼VUIGHQTFGTVGT

0KEJV8GT¼PFGTGT 'TYGTDUV¼VKIGT UQ UKPF GKPKIG 7PVGTUEJKGFG DG OGTMDCT

x x

x

&GOPCEJIKNVKO8GTINGKEJFCUUTWPF FGTœ8GT¼PFG TGTőWPFNGFKINKEJ FGTœ0KEJV8GT¼PFGTGTőGKPG¯DGT GKPUVKOOWPIXQP#TDGKVUCPHQTFGTWPIWPF3WCNKHKMCVKQPDGLCJGP )GTKPIGT UKPF FKG 7PVGTUEJKGFG \YKUEJGP FGP )TWRRGP DG\×INKEJ FGT 9KGFGTDGUEJ¼HVKIWPIUCNVGTPCVKXGP *KGT IKNV H×T   FGT œ8GT¼PFGTGTő WPF H×T   FGT œ0KEJV8GT¼PFGTGTő FCUU9KGFGTDGUEJ¼HVKIWPIUCNVGTPCVKXGPDGUVGJGP 0QEJ  FGT œ8GT¼PFGTGTő IGDGP CP FCUU UKG H×T FKG 'TNGFKIWPI FGT #WHICDGP -QORGVGP\GP WPVGTUEJKGFNKEJGT 9KUUGPUIGDKGVG DG PÑVKIGP )NGKEJGU IKNV NGFKINKEJ H×T   'TYGTDUV¼VKIG FGT )TWRRGFGTœ0KEJV8GT¼PFGTGTő

6GPFGP\KGNNKUVFGOPCEJCDNGKVDCTFCUUMTGCVKXKV¼VUWPFNGTPHÑTFGTNKEJG #TDGKVRQUKVKXDG\×INKEJFGU#WUINGKEJUXQP#TDGKVUCPHQTFGTWPIGPWPF 3WCNKHKMCVKQPDGKVT¼IVKPUV¼TMGTGO/CUUGFKG9KGFGTDGUEJ¼HVKIWPIUH¼ JKIMGKVHÑTFGTVWPFNGV\VGPFNKEJŌ\YCTCWHKPUIGUCOVIGTKPIGO0KXGCW Ō\WT0WV\WPIWPVGTUEJKGFNKEJGT9KUUGPUIGDKGVGDGKVT¼IV +PPQXCVKXG #TDGKVUIGUVCNVWPI MÑPPVG FGOPCEJ KO (GNF FGT (ÑTFGTWPI NGTP WPF MTGCVKXKV¼VUHÑTFGTNKEJGT #TDGKVUCPHQTFGTWPIGP WPVGT $GT×EM UKEJVKIWPI HQTOCNGT 3WCNKHKMCVKQPGP WPF KPFKXKFWGNNGT -QORGVGP\GP CPUGV\GP)TCFOGUUGTFGTœ5Q\KCNXGTVT¼INKEJMGKVőUQNEJGT#TDGKVUCPHQT FGTWPIGPMCPPFKG¯DGTGKPUVKOOWPIXQP3WCNKHKMCVKQPWPF#TDGKVUCP HQTFGTWPI UGKP +P FKGUGO <WIG UQNNVG UKEJ FKG 9KGFGTDGUEJ¼HVKIWPIU OÑINKEJMGKVGTJÑJGPWPF\WINGKEJFKG(ÑTFGTWPIFGT0WV\WPIMQORNG ZGT9KUUGPUIGDKGVGCPIGTGIVYGTFGP

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



>6TGPFTGRQTVXGTFGWVNKEJVGFCT×DGTJKPCWUUKIPKHKMCPVG7PVGTUEJKGFG DURY DG\×INKEJ FGT (CMVQTGP #NVGT 3WCNKHKMCVKQPUPKXGCW 5VCVWU WPF 0CVKQPCNKV¼V &KHHGTGP\KGTV FCTIGUVGNNV YWTFG GDGPHCNNU FCUU FGT #NVGTWPIURTQ\GUU \YCT IGUCOVIGUGNNUEJCHVNKEJ PCEJ GKPGO GKPJGKVNKEJGP /WUVGT GTHQNIV FCUU CNNGTFKPIU DG\×INKEJ FGT #NVGTUVTWMVWT KP FGP $GVTKGDGP FWTEJCWU DGTGKVULGV\VUVCTMG7PVGTUEJKGFGDGUVGJGP &KG $GVTCEJVWPI FGU #NVGTWPIURTQHKNU GPVNCPI CWUIGY¼JNVGT (WPMVKQPU ITWRRGP KPPGTJCND GKPGU $GVTKGDU XGTFGWVNKEJVG \WFGO FCUU #NVGTP UGNDUV KPPGTJCND GKPGU $GVTKGDU WPVGTUEJKGFNKEJ XQPUVCVVGP IGJV WPF INGKEJ\GKVKI FKHHGTGP\KGTVG *GTCWUHQTFGTWPIGP CP FCU 2GTUQPCNOCPCIG OGPVUVGNNV )NGKEJ\GKVKI YWTFG FKHHGTGP\KGTV H×T FGP #URGMV #NVGT DGKURKGNJCHV IG \GKIVFCU#NVGTP IGUCOVIGUGNNUEJCHVNKEJŌKO8GTINGKEJ XQP7PVGTPGJ OGP GKPGT $TCPEJG CDGT CWEJ KP 7PVGTUEJGKFWPI DGUVKOOVGT 'TYGTDU ITWRRGP GKPGU $GVTKGDU Ō WPVGTUEJKGFNKEJ XGTN¼WHV &KGU CNNGU UKPF #U RGMVG FKG \WO GKPGO FKG -QORNGZKV¼V FGU 6JGOCU YKFGTURKGIGNP WPF \WOCPFGTGPFKGINGKEJTCPIKIG8KGNHCNVCP)GUVCNVWPIUKPUVTWOGPVGPDG IT×PFGP 'U UEJGKPV FGOPCEJ PKEJV FGP GKPGP -ÑPKIUYGI \W IGDGP CWEJœDGUVRTCEVKUGŒWPFœDGUVYC[ő#PU¼V\GUEJGKPGPCPFGT8KGNHCNV FGT#PHQTFGTWPIGP\W UEJGKVGTP &GPPQEJ UKPF H×T FCU 2TQITCOO œKP PQXCVKXG #TDGKVUIGUVCNVWPIő GKPKIG *GTCWUHQTFGTWPIGP HQTOWNKGTV YQT FGPŌINGKEJUCO2WPMVGFGT0CXKICVKQPŌFKGDGK\WPGJOGPFGT7PIG YKUUJGKV DG\×INKEJ &[PCOKM +PVGPUKV¼V WPF 4KEJVWPI GZVGTPGT 'HHGMVG GKPG


6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

UVGNNV #PHQTFGTWPIGP CP FKG +PVGITCVKQPUH¼JKIMGKV HTGOFGT -WNVWTGP KP FKG7PVGTPGJOGPWPFFGTGP1TICPKUCVKQPWPF-WNVWT <WFGO KUV HGUV\WJCNVGP FCUU GKP 4×EMICPI FGT )GDWTVGP\KHHGTP MGKP CWVQPQOGT 6TGPF CP UKEJ KUV )GDWTVGPJ¼WHKIMGKV KUV IGUVCNVDCT YKG GU L×PIUVGKPVGTPCVKQPCNG$GKURKGNGŌUQGVYC(TCPMTGKEJŌ\GKIGP )GUCOVIGUGNNUEJCHVNKEJDGVTCEJVGVKUVFKG\WPGJOGPFG#NVGTWPIFGT$G XÑNMGTWPI Ō WPF KP FKGUGO <WUCOOGPJCPI FGT $GNGIUEJCHVGP Ō DG IT×PFGVKPFGTUWDQRVKOCNGP)GDWTVGPTCVGKP&GWVUEJNCPFFKGH×T OKV-KPFGTPLG(TCWCPIGIGDGPYKTF&CU$GKURKGN(TCPMTGKEJUMCPP CNNGTFKPIU *KPYGKUG H×T GKPGP -WTUYGEJUGN IGDGP 0CEJ ,CJTGP T×EM I¼PIKIGT)GDWTVGP\KHHGTPUEJGKPVUGKVEC,CJTGPGKPG6TGPFYGPFGGKP IGNGKVGVYQTFGP\WUGKP(TCPMTGKEJNKGIVFGOPCEJOKV-KPFGTPRTQ   'KPYQJPGTP  CP \YGKVGT 5VGNNG JKPVGT +TNCPF /KV  )GDWTVGP RTQ'KPYQJPGTNKGIV&GWVUEJNCPFYGKVGTJKPCPNGV\VGT5VGNNG&KG QHHK\KGNNG 2QNKVKM FGT HTCP\ÑUKUEJGP 4GIKGTWPI JCV FCDGK KP FGP NGV\VGP ,CJTGP HKUMCN WPF CWEJ CTDGKVUOCTMVRQNKVKUEJ PGWG HCOKNKGP WPF HTCW GPHTGWPFNKEJGTG#M\GPVGIGUGV\V/KVGKPGT5VGKIGTWPIFGT)GDWTVGP\KH HGTCWH H×T  WPF  2TQIPQUG H×T  KUV (TCPMTGKEJ CWH FGO9GIFGP4GRTQFWMVKQPUYGTVXQPOKVVGNHTKUVKIYKGFGT\WGTTGK EJGP 0GDGPFGT\WPGJOGPFYKEJVKIGP(TCIGFGT5KEJGTWPIFGT#TDGKVUH¼JKI MGKVUEJGKPVKPUDGUQPFGTGCWEJKPFGT$GT×EMUKEJVKIWPIHCOKNKGPHÑTFGT NKEJGT-QP\GRVGGKP9GI\WT6TGPFWOMGJTIGIGDGP\WUGKP &KG 'TJCNVWPI FGT œ#TDGKVUH¼JKIMGKV FGU 5VCPFQTVGU &GWVUEJNCPFő JCV FGOPCEJPGDGPGKPGTKPFKXKFWGNNGPWPFDGVTKGDUURG\KHKUEJGP2GTURGMVK XGCWEJGKPGIGUGNNUEJCHVNKEJG2GTURGMVKXG 5Q MCPP FKG )GDWTVGPTCVG PKEJV FKTGMV FWTEJ FKG 7PVGTPGJOGP GTJÑJV YGTFGPCDGT OKVVGNUFGT)GUVCNVWPI XQP #TDGKVU\GKVGP WPF QTVGP QFGT DURY FGT 5KEJGTWPI XQP 9KUUGP CWEJ Y¼JTGPF (COKNKGP\GKVGP MCPP  

3WGNNG'WTQR¼KUEJG)GOGKPUEJCHV

3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



2GTUQPCNRQNKVKM HKUMCN CTDGKVUOCTMV WPF HCOKNKGPRQNKVKUEJG 5KIPCNG XGTUV¼TMGP •JPNKEJGU IKNV H×T FCU 6JGOC œ'KPYCPFGTGTő &KG CMVKXG )GUVCNVWPI GKPGT œ'KPYCPFGTWPIURQNKVKMő O×UUVG UKEJ FGOPCEJ KP DGVTKGDNKEJGP /C²PCJOGP FGT œ+PVGITCVKQP CWUN¼PFKUEJGT (CEJMT¼HVGő YKFGTURKGIGNP *KGTDGK KUV FCTCWH \W XGTYGKUGP FCUU &GWVUEJNCPF KP GKPGP DGTGKVU DG UVGJGPFGPKPVGTPCVKQPCNGP9GVVDGYGTDWO(CEJMT¼HVGGKPUVGKIV.¼PFGT YKGFKG75##WUVTCNKGPCDGTCWEJGWTQR¼KUEJG0CEJDCTPYKGFKG0KG FGTNCPFG (TCPMTGKEJ QFGT 'PINCPF UKPF DGTGKVU UGKV ,CJTGP CWH FKGUGO /CTMVCMVKX4GRWVCVKQPGTNCPIVFGT5VCPFQTV&GWVUEJNCPFKPUDGUQPFGTG FWTEJœ
,ITERATUR $CKTQEJ 2  +PVGTPCVKQPCN +PFWUVTKCNK\CVKQP .GXGNU HTQO   +P 6JG ,QWTPCN QH 'WTQRGCP 'EQPQOKE *KUVQT[ 8QN  $F $GPFGTU,WC7UGHWNDWV7PWUGF)TQWR9QTMKP'WTQRG'W TQRGCP (QWPFCVKQP H×T VJG +ORTQXGOGPV QH .KXKPI CPF 9QTMKPI %QPFKVKQPU&WDNKP+TGNCPF $K$ *TUI5QPFGTXGTÑHHGPVNKEJWPIKO4CJOGPFGT5EJTKHVGPTGK JG FGU $WPFGUKPUVKVWU H×T $GXÑNMGTWPIUHQTUEJWPI $GXÑNMGTWPI (CMVGP6TGPFU7TUCEJGP'TYCTVWPIGP $K$$+#$/KVVGKNWPIGP0T $K$$+#$ 5VTWMVWTGTJGDWPIGP 3WCNKHKMCVKQP WPF $GTWHUXGTNCWH &C VGPU¼V\GXQP


6OLKER
6OLKHOLZ
5DO
+IEL
UND
3ASCHA
7INGEN

$TÑFPGT2-PWVJ/0CEJJCNVKIG #TDGKVUIGUVCNVWPI Ō 6TGPF TGRQTVU\WT'PVYKEMNWPIWPF0WV\WPIXQP*WOCPTGUUQWTEGP/×P EJGP4CKPGT*CORR $×VVPGT 6J &KG #NVGTWPI FGT 9GNVDGXÑNMGTWPI KO  ,CJTJWPFGTV 8GTNCI.GUMG $WFTKEJ1RNCFGP
3TRUKTURWANDEL
DES
!RBEITSKR¼FTEANGEBOTS



-ÑJNGT$TCWP - &WTEJ &KXGTUKV[ \W PGWGP #PHQTFGTWPIGP CP FCU /CPCIGOGPV +P


0ETER
"RÎDNER

-ATTHIAS
+NUTH
(G .ACHHALTIGE
!RBEITSGESTALTUNG
4RENDREPORTS
ZUR %NTWICKLUNG
UND
.UTZUNG
VON
(UMANRESSOURCEN -ÔNCHEN
UND
-ERING
(AMPP




/CVVJKCU-PWVJ/CTEGN'TNKPIJCIGP 6JQTUVGP-CNKPCWPF)GTPQV/×JIG

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN 0REKARIT¼T
UND
"EST¼NDIGKEIT
DER "ESCH¼FTIGUNGSVERH¼LTNISSE  %INFÔHRUNG
$IE
ANGEBLICHE
4RANSFORMATION

DES "ESCH¼FTIGUNGSSYSTEMS
UND
IHRE
MÎGLICHEN +ONSEQUENZEN
FÔR
DIE
!RBEITSGESTALTUNG

  %NTGRENZUNG
0REKARISIERUNG
UND
-OBILIT¼T   !RBEITSGESTALTUNG
UND
!RBEITSMARKT    )NNOVATIVE
!RBEITSGESTALTUNG
UND
3TABILIT¼T
DER "ESCH¼FTIGUNGSVERH¼LTNISSE    !UFBAU
DES
4RENDREPORTS   0REK¼RE
"ESCH¼FTIGUNG

  0REKARIT¼T
UND
5N "EST¼NDIGKEIT VON
"ESCH¼FTIGUNG   :IELSETZUNG
DIESES
+APITELS   +LASSIFIKATION
PREK¼RER
"ESCH¼FTIGUNGSFORMEN   3OZIALVERSICHERUNGSPFLICHTIGE
4EILZEITARBEIT
ALS "ESTANDTEIL

EINES
NEU
VERSTANDENEN .ORMALARBEITSVERH¼LTNISSES    1UANTITATIVE
%NTWICKLUNG
PREK¼RER "ESCH¼FTIGUNGSFORMEN   !RBEITSMARKTDYNAMIK
UND
"ESCH¼FTIGUNGSSTABILIT¼T

  $ATENBASIS
UND
-ETHODIK   'ESAMTWIRTSCHAFTLICHE
!RBEITSMARKTDYNAMIK    "EST¼NDIGKEIT
VON
"ESCH¼FTIGUNGSVERH¼LTNISSEN   &RAUEN
ALS
&LEXIBILIT¼TSPUFFER
DES
!RBEITSMARKTES  



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE  !RBEITSMARKTDYNAMIK
UND
"ESCH¼FTIGUNGSSTABILIT¼T NACH
7IRTSCHAFTSGRUPPEN    !RBEITSMARKTDYNAMIK
UND
"ESCH¼FTIGUNGSSTABILIT¼T NACH
"ETRIEBSGRηE    6ERGLEICHE
MIT
ANDEREN
$ATENQUELLEN  

 &AZIT

  :UM
&LEXIBILIT¼TSDISKURS    %MPIRISCHES
2ESÔMEE    4RENDAUSSAGEN    %MPFEHLUNGEN  ,ITERATUR



.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT





%INFÔHRUNG
$IE
ANGEBLICHE
4RANSFORMATION DES
"ESCH¼FTIGUNGSSYSTEMS
UND
IHRE
MÎGLICHEN +ONSEQUENZEN
FÔR
DIE
!RBEITSGESTALTUNG



%NTGRENZUNG
0REKARISIERUNG
UND
-OBILIT¼T

5GKV$GEM FKGKO¯DGTICPI CWU FGO +PFWUVTKG\GKVCNVGT DGHKPFNK EJG)GUGNNUEJCHVCNUœ4KUKMQIGUGNNUEJCHVőFKCIPQUVK\KGTVGJCVUKEJKPFGT ÑHHGPVNKEJGP9CJTPGJOWPIWPFKP6GKNDGTGKEJGPFGTYKUUGPUEJCHVNKEJGP &KUMWUUKQP FKG 8QTUVGNNWPI KOOGT YGKVGT XGTDTGKVGV FKG $GUEJ¼HVK IWPIUXGTJ¼NVPKUUGY×TFGPKOOGTWPUKEJGTGTWPFWPDGUV¼PFKIGT&KGUGT œ2TGMCTKUKGTWPIUFKUMWTUő XIN /WV\  YWTFG XGTUV¼TMV FWTEJ FGP 5EJQEMFGPFGT<WUCOOGPDTWEJFGU&&4$GUEJ¼HVKIWPIUU[UVGOUCWU NÑUVG &KGYCNF GV CN  UQYKG FWTEJ FGP œ)NQDCNKUKGTWPIUFKUMWTUő

4GKEJ$GEMMTKVKUEJ


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

œ#TDGKVUMTCHVWPVGTPGJOGTő 8Q²2QPITCV\  UGKP FGT 6CIGNÑJPGT KO
/×EMGPDGTIGT+PFGTUQ\KCNYKUUGPUEJCHVNKEJGP#PCN[UGFGU#T DGKVUOCTMVGUWPFFGTCTDGKVUOCTMVRQNKVKUEJGP&KUMWUUKQPXGTUEJKGDVUKEJ FGT (QMWU XQP DGVTKGDUKPVGTPGP #TDGKVUO¼TMVGP WPF FGT $KNFWPI WPF #DUKEJGTWPI XQP KPFWUVTKGNNGP 5VCOODGNGIUEJCHVGP CWH FKG )GUVCNVWPI XQP #TDGKVUOCTMV¯DGTI¼PIGP 5EJOKF  +P FGT FWTEJ FKG '7 .GKVNKPKGP DGGKPHNWUUVGP DGUEJ¼HVKIWPIURQNKVKUEJGP &KUMWUUKQP VTKVV CP FKG5VGNNGFGT'TJCNVWPIFGUœ#TDGKVURNCV\GUőCNUGKPGT2QUKVKQPKO$G UEJ¼HVKIWPIUU[UVGO FKG 'TJCNVWPI FGT œ$GUEJ¼HVKIWPIUH¼JKIMGKVő

-PWVJ)C\KGT.GHTGUPGCNUGKPGOKPFKXKFWGNNGP2Q VGP\KCN FJ FGT %JCPEG KOOGT YKGFGT GKPGP #TDGKVURNCV\ \W HKPFGP &GOGPVURTKEJVCWHFGT'DGPGFGTDGTWHNKEJGP(¼JKIMGKVGPFGTVGTOKPQ NQIKUEJG9GEJUGNXQPFGTœ3WCNKHKMCVKQPőH×TFGTGP'TJCNVWPF9GKVGT GPVYKEMNWPI CWEJ IGUGNNUEJCHVNKEJG WPF DGVTKGDNKEJG .GKUVWPIGP GTHQT FGTNKEJ UKPF \WT RGTUQPCN IGDWPFGPGP œ-QORGVGP\ő &TGZGN  FGTGP 'PVHCNVWPI XQTTCPIKI KP KPFKXKFWGNNGT 8GTCPVYQTVWPI NKGIV &KG 5KVWCVKQP CTDGKVGPFGT (TCWGP WPF /¼PPGT YKTF \WPGJOGPF PKEJV OGJT KPFGP-QPVGZVGPXQP1TICPKUCVKQPWPF4GEJVUQPFGTPKO-QPVGZVXQP /CTMV WPF /CTMVYGTV VJGOCVKUKGTV &KG #TDGKVUMTCHV FGTGP XQP /CTZ

  DGJCWRVGVGT 9CTGPEJCTCMVGT KO UQ\KCNUVCCVNKEJGP -CRKVC NKUOWU FWTEJ XKGNH¼NVKIG +PUVKVWVKQPGP IGOKNFGTV WPF OQFKHK\KGTV YCT YGTFGœTGMQOOQFKHK\KGTVő $TGGPFJYKGFGT\WT9CTGKOXQN NGP 5KPPG YGUJCND GDGP UKEJ KJT 'KIGPV×OGT CNU œ7PVGTPGJOGT FGT GKIGPGP#TDGKVUMTCHVőXGTJCNVGPO×UUG 

!RBEITSGESTALTUNG
UND
!RBEITSMARKT

9GNEJG +ORNKMCVKQPGP JCDGP FGTCTVKIG &KCIPQUGP GKPGT CPIGDNKEJGP 6TCPUHQTOCVKQPFGU$GUEJ¼HVKIWPIUU[UVGOUH×TFKG#TDGKVUIGUVCNVWPI!Ō #WH FGP GTUVGP $NKEM UEJGKPGP #TDGKVUIGUVCNVWPI WPF #TDGKVUOCTMV FKURCTCVGP*CPFNWPIUURJ¼TGP\W\WIGJÑTGP

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT

x

x



#TDGKVUIGUVCNVWPIHKPFGVKO$GVTKGDUVCVVDG\KGJVUKEJCWHFKG0WV \WPIFGT#TDGKVUMTCHVKODGUVGJGPFGP$GUEJ¼HVKIWPIUXGTJ¼NVPKUWPF KUV UQOKV GKPG &KOGPUKQP FGT $GJGTTUEJWPI GKPGT 1TICPKUCVKQP  FWTEJœ*KGTCTEJKGő  FGT#TDGKVUOCTMVUEJGKPVUKEJYKGFKGCPFGTGP/¼TMVG œCW²GTJCNDő FGU$GVTKGDGU\WDGHKPFGPYKTFXQO#MVGWTœ$GVTKGDőPKEJVJKGTCT EJKUEJ DGJGTTUEJV WPF GKIPGV UKEJ FCJGT CWU UGKPGT 5KEJV PKEJV \WT )GUVCNVWPIUQPFGTPKUV5KIPCNIGDGTH×T#PRCUUWPIUTGCMVKQPGP

'PVURTGEJGPFFGT&KURCTKV¼VFGT*CPFNWPIUURJ¼TGPYGTFGP#TDGKVUIGU VCNVWPIWPF#TDGKVUOCTMVXQPYKUUGPUEJCHVNKEJGP&KU\KRNKPGPD\YXQP 5RG\KCNKUKGTWPIGP KPPGTJCND FGTUGNDGP DGJCPFGNV FKG GJGT YGKV CWUGKP CPFGT NKGIGP WPF YGPKI OKVGKPCPFGT MQOOWPK\KGTGP &GUJCND KUV FGT <WUCOOGPJCPI FGT DGKFGP *CPFNWPIUURJ¼TGP W9 CWEJ PKGOCNU XGT VKGHV VJGQTGVKUEJ DGJCPFGNV YQTFGP
 +O 5KPPG FGT 2QYGNNUEJGP )GIGP×DGTUVGNNWPI XQP œ/CTMVő WPF œ*KGTCEJKGő Ō 2QYGNN 



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

+PFWUVTKG\GKVCNVGTU VJGOCVKUKGTV CNU #TDGKVUMT¼HVG MPCRR YCTGP WPF FKG 8QNNDGUEJ¼HVKIWPI GU KJPGP GTNCWDVG WP\WVT¼INKEJGP #TDGKVUDGFKPIWP IGP \W GPVHNKGJGP ,GPMKPU  œ*WOCPKUKGTWPI FGU #TDGKVUNGDGPUő YCT FGT 8GTUWEJ FGP /GPUEJGP FKG +PFWUVTKGCTDGKV \WVT¼INKEJGT \W OCEJGP WO FKG (NWMVWCVKQP \W F¼ORHGP WPF FKG $GVTKGDUDKPFWPI \W GTJÑJGP *Q[GT-PWVJ  &GUJCND MQPPVG FGT œ*WOCPKUKGTWPIUő &KUMWTUFCU'PFGFGT8QNNDGUEJ¼HVKIWPI PKEJV NCPIG ×DGTFCWGTP /CU UGPCTDGKVUNQUKIMGKV UGV\VG 9CEJUVWO WPF Ō \W FGUUGP 5VKOWNKGTWPI Ō +PPQXCVKQP CWH FKG 6CIGUQTFPWPI XIN $CGVJIG GV CN  #TDGKVU IGUVCNVWPI YWTFG PWP PKEJV OGJT RTKO¼T CNU /KVVGN FKUMWVKGTV #TDGKVU MT¼HVGCP\W\KGJGPWPF\WJCNVGPUQPFGTPUKGOWUUVGIGTGEJVHGTVKIVYGT FGP FWTEJ FKG #WUUKEJV CWH 'HHK\KGP\UVGKIGTWPI 9Q FKGUG GJGT OKV VTCFKVKQPGNNGP#TDGKVUHQTOGPGTTGKEJDCTUEJKGPMCOGUKPFGTDGVTKGDNK EJGP 2TCZKU \W 4×EMUEJTKVVGP XIN 5CPFDGTI  5EJWOCPP  0CEJFGO KPFWUVTKGNNG )TQ²DGVTKGDG KO <WIG FGU 5VTWMVWTYCPFGNU XQP 'ZRCPUKQPCWH8GTUEJNCPMWPIWOIGUEJCNVGVJCVVGPYCPFGNVGUKEJCWEJ FKGÑHHGPVNKEJXGTPGJODCTG2GTURGMVKXGKJTGT/CPCIGT&KG-NCIG×DGT JQJG (NWMVWCVKQP YWTFG UR¼VGUVGPU UGKV FGO 5VTWMVWTDTWEJ KP 1UV FGWVUEJNCPFWPFKPFGTCPUEJNKG²GPFGP4GUVTWMVWTKGTWPIUMTKUGKO9GU VGPCDIGNÑUVXQPFGT-NCIG×DGTFKG+OOQDKNKV¼VFGT#TDGKVPGJOGT/CP JCVVG LGV\V PKEJV OGJT XQTTCPIKI FCU 2TQDNGO #TDGKVUMT¼HVG \W JCNVGP UQPFGTP UKEJ CWH GKPG IGUGNNUEJCHVNKEJ CM\GRVKGTVG WPF MQUVGPI×PUVKIG 9GKUGXQPKJPGP\WVTGPPGP #DGTYCUKUVKO$GUEJ¼HVKIWPIUU[UVGOYKTMNKEJIGUEJGJGP!4GFGVOCP UGKV FGP PGWP\KIGT ,CJTGP FGU XGTICPIGPGP ,CJTJWPFGTV FGUYGIGP UQ XKGN OGJT ×DGT/QDKNKV¼V YGKNJÑJGTG/QDKNKV¼V\WT 4GCNKV¼V IGYQTFGP KUVŌQFGTTGFGVOCP×DGTFGP5EJWJFGTFT×EMV!*CVUKEJFCU/QDKNK V¼VUXGTJCNVGPFGT#TDGKVPGJOGTITWPFNGIGPF IGYCPFGNV QFGT PWT UGKPG $GYGTVWPIFWTEJ/CPCIGTWPF2QNKVKMGT!7PFYCUY×TFGFCUGKPGQFGT FCUCPFGTGH×TFKG#TDGKVUIGUVCNVWPIDGFGWVGP!

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT 



)NNOVATIVE
!RBEITSGESTALTUNG
UND
3TABILIT¼T
DER "ESCH¼FTIGUNGSVERH¼LTNISSE

'KPG CWUIGCTDGKVGVG 6JGQTKG FGU 8GTJ¼NVPKUUGU XQP #TDGKVUIGUVCNVWPI WPF(NWMVWCVKQPFGT#TDGKVUMT¼HVGD\YKJTGT$GUEJ¼HVKIWPIUFCWGTGZKU VKGTV WPUGTGU 9KUUGPU PKEJV 7O FGP XQTNKGIGPFGP 6TGPFTGRQTV KP FCU 'PUGODNGFGT6TGPFTGRQTVUGKPQTFPGPWPF2TQITCOOGORHGJNWPIGPH×T FKG(ÑTFGTWPIFGT#TDGKVUIGUVCNVWPICWUKJOCDNGKVGP\WMÑPPGP O×U UGPYKTFCJGTOKVXQTJCPFGPGP6JGQTKGCPU¼V\GPGKPG$T×EMGXQP2NCW UKDKNKV¼VUCPPCJOGPDCWGP 9KTIGJGPFCXQPCWUFCUU\YKUEJGPKPPQXCVKXGT#TDGKVUIGUVCNVWPIWPF $GUEJ¼HVKIWPIUUVCDKNKV¼V GKP 8GTJ¼NVPKU YGEJUGNUGKVKIGT 8GTUV¼TMWPI DGUVGJV  +PUQYGKV #TDGKVUIGUVCNVWPI FKG UWDLGMVKXG 3WCNKV¼V FGT #TDGKVUDG FKPIWPIGPGTJÑJVWPF#TDGKVURN¼V\GCVVTCMVKXGTOCEJVVT¼IVUKGFC \W DGK FKG $GVTKGDUDKPFWPI \W UV¼TMGP #DYCPFGTWPI WPYCJT UEJGKPNKEJGT\WOCEJGPWPFKO'TIGDPKUFKGKPFKXKFWGNNGP$GUEJ¼H VKIWPIUFCWGTPKO&WTEJUEJPKVV\WXGTN¼PIGTP  #PFGTGTUGKVU DGFKPIV KPPQXCVKXG #TDGKVUIGUVCNVWPI FKG ×DGT *CTF YCTG+PXGUVKVKQPGP KP 'TIQPQOKG #TDGKVUUEJWV\ WPF DGNCUVWPIUCT OG#TDGKVUWOIGDWPIJKPCWUIGJVKOOGTCWEJ*WOCPMCRKVCNKPXGU VKVKQPGPH×TDGKFG5GKVGPFJ#WUICDGP FGU#TDGKVIGDGTUWPF#P UVTGPIWPIGP FGU#TDGKVPGJOGTUH×T2TQ\GUUGQTICPKUCVKQPCNGPWPF KPFKXKFWGNNGP .GTPGPU &KGUG DTCWEJGP


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

PGJOGTőY¼TGCNNGKPXGTCPVYQTVNKEJH×TFKG'TJCNVWPIWPF'PVYKEMNWPI UGKPGU*WOCPMCRKVCNUWPFGTO×UUVGDGUVTGDVUGKPPWTUQNEJG*WOCP MCRKVCNKPXGUVKVKQPGPXQT\WPGJOGPFKGGTKPOÑINKEJUVXKGNGP$GVTKGDGP XGTYGTVGP WPF FWTEJ FKG GT UGKPGP KPFKXKFWGNNGP /CTMVYGTV UVGKIGTP MCPP /CI OCP KP FGT RTQLGMVHÑTOKIGP <WUCOOGPCTDGKV JQEJ SWCNKHK \KGTVGT WPF OQVKXKGTVGT 5RG\KCNKUVGP PQEJ ITQ²G %JCPEGP H×T 5RQPVC PGKV¼V WPF 5GNDUVQTICPKUCVKQP XGTOWVGP UQ KUV CPFGTGTUGKVU QHHGPUKEJV NKEJ FCUU GKPG XGTN¼UUNKEJG .GKUVWPIUGTDTKPIWPI KP 4QWVKPGHWPMVKQPGP DGK JQJGT (NWMVWCVKQP FGT #TDGKVUMT¼HVG PWT OKV GPIGP #WHICDGP\W UEJPKVVGPWPFJKGTCTEJKUEJGT-QPVTQNNG\W IGY¼JTNGKUVGPKUV'KPG YGKV IGJGPFG &GNGICVKQP XQP 'PVUEJGKFWPI WPF 8GTCPVYQTVWPI UGV\V FGO IGIGP×DGTGKP/C²XQP8GTVTCWGPWPF.Q[CNKV¼VXQTCWUFCUUGKPGOCVG TKGNNG(WPFKGTWPIKPFGT'TYCTVWPIJCVCWEJM×PHVKICWHGKPCPFGTCPIG YKGUGP\WUGKP 5GKHGTV2CYNQYUM[+O$GTGKEJIGTKPIGTSWCNKHK \KGTVGT #TDGKV Y¼TGP DGK \WPGJOGPF WPDGUV¼PFKIGTGP $GUEJ¼HVKIWPIU XGTJ¼NVPKUUGPHQNINKEJPGQVC[NQTKUVKUEJG1TICPKUCVKQPUHQTOGP\WGTYCT VGPYKGUKGH×TVGKNYGKUGH×T%CNN%GPVGTDGTKEJVGVYGTFGP XIN$KVVPGT GVCN 5QYGKV #TDGKVUIGUVCNVWPI CNU +PXGUVKVKQP KP DGVTKGDUURG\KHKUEJGU *W OCPMCRKVCN \W XGTUVGJGP KUV Y×TFG UKG CNUQ FWTEJ GKPG <WPCJOG FGT FWTEJUEJPKVVNKEJGP $GUEJ¼HVKIWPIUFCWGTP WPF GKPG FCOKV \YKPIGPF GKPJGTIGJGPFG #DPCJOG FGT \YKUEJGPDGVTKGDNKEJGP /QDKNKV¼V FGT #T DGKVUMT¼HVGDKU\WGKPGOIGYKUUGP)TCFGWPVGTUV×V\V9GPPCPFGTGTUGKVU OKVFGT#TDGKVUIGUVCNVWPI\WINGKEJ+PPQXCVKQPU\KGNGXGTDWPFGPYGTFGP UQURTKEJVCWUKPPQXCVKQPUVJGQTGVKUEJGT5KEJVXKGNGUIGIGPFKG#PPCJOG GKPGUNKPGCTGP<WUCOOGPJCPIXQP$GUEJ¼HVKIWPIUFCWGTWPF+PPQXCVKQP

5EJGVVMCV  8QP FGT 9CPFGTUEJCHV FGT *CPFYGTMUIGUGNNGP ×DGT FKG *GTCWUDKNFWPI URG\KCNKUKGTVGT œ+PFWUVTKCN &KUVTKEVUő -KNRGT4GJHGNF  2[MG5GPIGPDGTIGT  DKU \WO NGIGPF¼TGP 5KNKEQP 8CNNG[

#PIGN5CZGPKCPKUVDGMCPPVFCUUFGT9GEJUGNFGT#TDGKVU MT¼HVG\YKUEJGP FGP $GVTKGDGP GKP YGUGPVNKEJGT (CMVQT YGPP PKEJV FGT *GTXQTDTKPIWPIUQFQEJLGFGPHCNNUFGT&KHHWUKQPXQP+PPQXCVKQPGPKUV +PQTICPKUCVKQPUVJGQTGVKUEJGT2GTURGMVKXGUEJGKPV GU RNCWUKDGN FCUU GKP \WIGTKPIGTRGTUQPGNNGT#WUVCWUEJOKVFGT7OYGNV\WQTICPKUCVQTKUEJGT 8GTMTWUVWPI WPF KPFKXKFWGNNGT $GVTKGDUDNKPFJGKV H×JTV KPVGTPG #WH UVKGIUOÑINKEJMGKVGP DNQEMKGTV WPF FCFWTEJ FKG /QVKXCVKQP WPF FKG

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



/ÑINKEJMGKVXQP$GUEJ¼HVKIVGPF¼ORHVKJTG(¼JKIMGKVGPXQNN\WGPVHCN VGP

+PPQXCVKQPU RQVGP\KCN

$GUEJ¼HVKIWPIU FCWGT !BB

!NGENOMMENE
"EZIEHUNG
ZWISCHEN
DURCHSCHNITTLICHER "ESCH¼FTIGUNGSDAUER
DER
"ELEGSCHAFT
UND
)NNOVATIONSPOTENZIAL EINES
"ETRIEBES

9GPPCNUQFKG


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

KPVGTPHWPMVKQPCNG(NGZKDKNKV¼V WPF+PPQXCVKQPUH¼JKIMGKV

$GUEJ¼HVKIWPIU FCWGT

GZVGTPPWOGTKUEJG (NGZKDKNKV¼V

!BB

7ECHSELBEZIEHUNGEN
ZWISCHEN
EXTERN NUMERISCHER
UND INTERN FUNKTIONALER
&LEXIBILIT¼T
VON
"ETRIEBEN
UND
DURCHSCHNITTLICHER "ESCH¼FTIGUNGSDAUER
IHRER
"ELEGSCHAFTEN

&CDGKN¼UUVUKEJFKGQRVKOCNG$GUEJ¼HVKIWPIUFCWGTPKEJVCNNIGOGKPI×NVKI WPFSWCPVKVCVKXCPIGDGPUKGYKTFLGPCEJ#TVFGU$GVTKGDGUWPF-CVGIQ TKGFGT#TDGKVUMT¼HVGFKHHGTKGTGP7PFFKG(TCIGYKGXKGNKPVGTPG(NGZK DKNKV¼V XQP $GNGIUEJCHVGP GTYCTVGV YGTFGP MCPP FKG KJTG $GUEJ¼HVK IWPIUXGTJ¼NVPKUUG CNU WPUKEJGT WPF PKEJV CWH &CWGT CPIGNGIV GTNGDGP FJ FGT œVTCFGQHHő \YKUEJGP KPVGTPGT WPF GZVGTPGT (NGZKDKNKV¼V KUV CD J¼PIKIXQPFGT-QPMWTTGP\CWHFGO#TDGKVUOCTMVWPFFGO#PURTWEJU PKXGCWFGT$GUEJ¼HVKIVGP &KG XQTUVGJGPFGP ¯DGTNGIWPIGP IGDGP #PJCNVURWPMVG WO FKG GORKTK UEJGP$GHWPFGFKGKOHQNIGPFGPFCTIGUVGNNVYGTFGPKPFGT2GTURGMVKXG KPPQXCVKXGT#TDGKVUIGUVCNVWPI\WDGYGTVGPWPFGKP\WQTFPGP

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT

x

x



9GPP FCU FGWVUEJG $GUEJ¼HVKIWPIUU[UVGO XQP GKPGT CNNIGOGKPGP 2TGMCTKUKGTWPIWPF&GUVCDKNKUKGTWPIFGT$GUEJ¼HVKIWPIUXGTJ¼NVPKUUG IGRT¼IV Y¼TG FCPP O×UUVG FCU -QP\GRV GKPGU UVCCVNKEJGP 2TQ ITCOOU \WT (ÑTFGTWPI FGT #TDGKVUIGUVCNVWPI KP FGP $GVTKGDGP ITWPFNGIGPF×DGTFCEJVYGTFGP 9GPPWOIGMGJTVGKPGUVCTMG#DPCJOGFGT/QDKNKV¼V FGT$GUEJ¼H VKIVGPHGUV\WUVGNNGPY¼TGFCPPMÑPPVGFKGUGU4KUKMGPH×TFKG+PPQ XCVKQPUH¼JKIMGKVFGT$GVTKGDGCP\GKIGP

0GDGP FGT -GPPVPKU FGT )GUCOVGPVYKEMNWPI KUV PCV×TNKEJ XQP $GFGW VWPI YKG UKEJ 5VCDKNKV¼V WPF /QDKNKV¼V PCEJ 9KTVUEJCHVU\YGKIGP $G VTKGDUITѲGP UQYKG PCEJ RGTUÑPNKEJGP /GTMOCNGP FGT $GUEJ¼HVKIVGP GPVYKEMGNV JCDGP 8QP DGUQPFGTGO +PVGTGUUG KUV JKGTDGK FKG (TCIG QD (TCWGP Ō GPVURTGEJGPF GKPGT YGKV XGTDTGKVGVGP #PPCJOG Ō VCVU¼EJNKEJ FGPœ(NGZKDKNKV¼VURWHHGTFGU#TDGKVUOCTMVGUőDKNFGP



!UFBAU
DES
4RENDREPORTS

+OHQNIGPFGP-CRKVGNUVGNNGPYKTFKG#WUFKHHGTGP\KGTWPIXQP$GUEJ¼H VKIWPIUHQTOGPFCTWPFUGV\GPWPU OKVFGT6JGUGXQPFGTœ'TQUKQPFGU 0QTOCNCTDGKVUXGTJ¼NVPKUUGUő CWUGKPCPFGT &COKV NKGHGTP YKT \WINGKEJ GKPG$GIT×PFWPIFCH×TFCUUFKGKP-CRKVGNXQTIGUVGNNVGP#PCN[UGPCWH FGT )TWPFNCIG FGT 5VCVKUVKM UQ\KCNXGTUKEJGTWPIURHNKEJVKIGT $GUEJ¼HVK IWPI H×T FKG $GWTVGKNWPI FGU $GUEJ¼HVKIWPIUU[UVGOU KPUIGUCOV FWTEJ CWU CWUUCIGMT¼HVKI UKPF &KGUG #PCN[UGP DG\KGJGP UKEJ CWH FKG $GYG IWPIFGT#TDGKVUMT¼HVG\YKUEJGP$GVTKGDGPWPFFKG5VCDKNKV¼VKJTGU8GT YGKNGPU KP FGPUGNDGP &KG \WP¼EJUV XQTIGUVGNNVG )GUCOVCPCN[UG YKTF PCEJ XGTUEJKGFGPGP DGVTKGDNKEJGP WPF KPFKXKFWGNNGP /GTMOCNGP FKUCI ITGIKGTV+P-CRKVGNUEJNKG²NKEJYGTFGPFKG$GHWPFG\WUCOOGPIGHCUUV WPF5EJNWUUHQNIGTWPIGPH×TFKGPCEJJCNVKIG#TDGKVUIGUVCNVWPIIG\QIGP &KG$GVTCEJVWPINCPIHTKUVKIGT6TGPFUOKV&CVGPFKGYGIGPFGTH×TKJTG #WHDGTGKVWPIDGPÑVKIVGP


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

\YKPIVFC\WFKG#PCN[UGCWHFCUHT×JGTG$WPFGUIGDKGV\WDGUEJT¼PMGP WPFFKGPGWGP$WPFGUN¼PFGTCWU\WMNCOOGTP



0REK¼RE
"ESCH¼FTIGUNG



0REKARIT¼T
UND
5N "EST¼NDIGKEIT
VON
"ESCH¼FTIGUNG

+O&KUMWTU×DGTFKG6TCPUHQTOCVKQPFGU$GUEJ¼HVKIWPIUU[UVGOUYGTFGP J¼WHKI \YGK #URGMVG XGTOKUEJV FKG CWU WPUGTGT 5KEJV CWUGKPCPFGT IGJCNVGPYGTFGPUQNNVGP  &KG7PUKEJGTJGKVQFGTœ2TGMCTKV¼VőGKPGU$GUEJ¼HVKIWPIUXGTJ¼NVPKU UGU FKG UKEJ KP GKPGT $GVTCEJVWPI GZ CPVG CWHITWPF UGKPGT TGEJV NKEJGP #WUIGUVCNVWPI UQYKG FGT FCTCWU WPF CWU UQPUVKIGP $GFKP IWPIGP UKEJ GTIGDGPFGP 'TYCTVWPIGP DG\×INKEJ UGKPGT &CWGT WPF FGT %JCPEGP GKPGT )GIGPYGJT IGIGP UGKPG WPGTY×PUEJVG $GGPFK IWPIGTIKDV  FKG VCVU¼EJNKEJG &CWGT 5VCDKNKV¼V $GUV¼PFKIMGKV GKPGU $GUEJ¼HVK IWPIUXGTJ¼NVPKUUGUFKGUKEJPWTGZRQUVGTOKVVGNPN¼UUV 0CV×TNKEJJCVFKG7PVGTUEJGKFWPIXQPœRTGM¼TGPőWPFœPKEJVRTGM¼TGPő $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP GVYCU \W VWP OKV FGT #WHVGKNWPI XQP $G NGIUEJCHVGP KP UQIGPCPPVG œ5VCOOő Ō WPF œ4CPFőITWRRGP &KGUG 7P VGTUEJGKFWPI FT×EMV CWU YGNEJG (WPMVKQP DGUVKOOVGP )TWRRGP XQP $GUEJ¼HVKIVGP UGKVGPU FGT 2GTUQPCNRQNKVKM \WP¼EJUV \WIGFCEJV KUV 5KG N¼UUV UKEJ CDGT PKEJV DTWEJNQU ×DGTVTCIGP CWH FKG YKTMNKEJGP 2GTUQPCN DGYGIWPIGP <WP¼EJUV CNU 4CPFDGUEJ¼HVKIVG 'KPIGUVGNNVG T×EMGP CWH ITWPFKJTGT$GY¼JTWPIKPFGPœ5VCOOőCWHCNU\WOœ5VCOOőIGJÑTKI DGVTCEJVGVG $GUEJ¼HVKIVG YGTFGP CWHITWPF KJTGT .GKUVWPIUH¼JKIMGKV XQP CPFGTGP (KTOGP CDIGYQTDGP FGT 5VTWMVWTYCPFGN \YKPIV FKG $GVTKGDG 2GTUQPCNCDDCW DKU KP FGP $GTGKEJ FGU œ5VCOOUő XQTCP\WVTGKDGP 'PV UEJGKFGPF H×T FKG $GTGKVUEJCHV XQP $GVTKGD WPF $GUEJ¼HVKIVGP FKG H×T KPPQXCVKXG #TDGKVUIGUVCNVWPI GTHQTFGTNKEJGP *WOCPMCRKVCNKPXGUVKVKQPGP XQT\WPGJOGP KUV FKG GTYCTVGVG $GUEJ¼HVKIWPIUFCWGT &KGUG 'TYCTVWPI MCPP UKEJ CWU FGO 8GTVTCIUUVCVWU CDGT GDGPUQ CWU FGO GTIGDGP YCU

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



CWHITWPF FGT 'THCJTWPIGP FGT 8GTICPIGPJGKV KP GKPGT $TCPEJG GKPGO $GVTKGDGKPGT #DVGKNWPI QFGT 6¼VKIMGKV D\Y H×T GKPG DGUVKOOVG -CVG IQTKGXQP#TDGKVUMT¼HVGPH×T ×DNKEJ IGJCNVGP YKTF&GUJCNDF×THVGPFKG 8QTCWUUGV\WPIGP H×T *WOCPMCRKVCNKPXGUVKVKQPGP DGKURKGNUYGKUG H×T DGHTKUVGV$GUEJ¼HVKIVGKP(QTUEJWPIUGKPTKEJVWPIGPI×PUVKIGTUGKPCNUH×T WPDGHTKUVGV $GUEJ¼HVKIVG KP )CUVUV¼VVGP #WEJ FKGUGT 8GTINGKEJ WPVGT UVTGKEJVFGP7PVGTUEJKGF\YKUEJGPPQTOCVKXGT$GUVCPFUUKEJGTWPIGKPGU $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGU WPF UGKPGT VCVU¼EJNKEJ GZ RQUV UKEJ GTYGK UGPFGP$GUV¼PFKIMGKV



:IELSETZUNG
DIESES
+APITELS

)GIGPUVCPF FGU XQTNKGIGPFGP 6TGPFTGRQTVU UKPF FKG 2TGMCTKV¼V D\Y $GUV¼PFKIMGKV XQP $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP WPF FKG 'PVYKEMNWPI FGT /QDKNKV¼V CO #TDGKVUOCTMV 'KP YGUGPVNKEJGT 6GKN FGT #PCN[UG FGU $GUEJ¼HVKIVGPU[UVGOUUV×V\VUKEJFCDGKCWHFKG+#$$GUEJ¼HVKIVGPUVKEJ RTQDG+PFKGUGO&CVGPUCV\FGTCWUFGP5Q\KCNXGTUKEJGTWPIUOGNFWPIGP FGT $GVTKGDG IGYQPPGP YKTF XIN CWUH×JTNKEJ #DUEJPKVV  UKPF PWT UQ\KCNXGTUKEJGTWPIURHNKEJVKI $GUEJ¼HVKIVG TGRT¼UGPVKGTV &KG XGTDTGKVGVG 8QTUVGNNWPIXQPFGTœ'TQUKQPFGU0QTOCNCTDGKVUXGTJ¼NVPKUUGUőWPFXQO VGPFGP\KGNNGP 8QTJGTTUEJGP RTGM¼TGT $GUEJ¼HVKIWPIUHQTOGP YKTF XKGN HCEJ INGKEJIGUGV\V OKV FGT #PPCJOG CWEJ FKG UQ\KCNXGTUKEJGTWPIU RHNKEJVKIG $GUEJ¼HVKIWPI UGK PKEJV OGJT TGRT¼UGPVCVKX H×T FCU FGWVUEJG $GUEJ¼HVKIWPIUU[UVGO&GOIGIGP×DGTUQNNKPFKGUGO-CRKVGNJGTCWUIG CTDGKVGVYGTFGPFCUUGKPDGVT¼EJVNKEJGT6GKNFGTIGOGKPJKPCNUœRTGM¼Tő GKPIGUVWHVGP $GUEJ¼HVKIWPIUHQTOGP KP FGT 5VCVKUVKM FGT UQ\KCNXGTUKEJG TWPIURHNKEJVKIGP $GUEJ¼HVKIWPI UGJT YQJN GPVJCNVGP KUV UQ FCUU FKG KP -CRKVGNOKVFKGUGP&CVGPXQTIGPQOOGPGP#PCN[UGPFGT#TDGKVUMT¼H VG$GYGIWPIGP)×NVKIMGKVH×TFGP YGKVCWU ITѲVGP 6GKN FGU $GUEJ¼HVK IWPIUU[UVGOUDGCPURTWEJGPMÑPPGP 9GPPCWEJGKPGTJGDNKEJGT#PVGKNFGTIGOGKPJKPCNURTGM¼TDG\GKEJPG VGP$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGKPFGT+#$$GUEJ¼HVKIVGPUVKEJRTQDGGPV JCNVGPKUVUQHGJNGPFQEJKPFKGUGO&CVGPUCV\FKG/GTMOCNGFKGGUGT NCWDGPY×TFGPFKGUGCNUUQNEJG\WKFGPVKHK\KGTGP9GPPCNUQYKGQDGP HGUVIGUVGNNVCWEJFGT)TCFFGT2TGMCTKV¼VFKG'TYCTVWPIGPFGT8GTVTCIU



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

RCTVPGT WPF FCOKV FKG $GTGKVUEJCHV \W *WOCPMCRKVCNKPXGUVKVKQP WPF KPPQXCVKXGT #TDGKVUIGUVCNVWPI RT¼IV FCPP KUV GU PQVYGPFKI ×DGT 7O HCPIWPF'PVYKEMNWPIFGTUQIGPCPPVGPRTGM¼TGP$GUEJ¼HVKIWPIUHQTOGP IGUQPFGTV 4GEJGPUEJCHV \W IGDGP &CU KUV FCU \YGKVG #PNKGIGP FKGUGU -CRKVGNU &CUFTKVVGKOHQNIGPFGPCNUGTUVGUDGJCPFGNVG#PNKGIGPDGUVGJVKPGKPGT CPCN[VKUEJGP &KHHGTGP\KGTWPI KP YGNEJGT *KPUKEJV QFGT &KOGPUKQP FKG IGOGKPJKP CNU RTGM¼T DG\GKEJPGVGP $GUEJ¼HVKIWPIUHQTOGP XQO UQIG PCPPVGP0QTOCNCTDGKVUXGTJ¼NVPKUCDYGKEJGP



+LASSIFIKATION
PREK¼RER
"ESCH¼FTIGUNGSFORMEN

7PVGTRTGM¼TGTQFGTCV[RKUEJGT$GUEJ¼HVKIWPIYGTFGPKPFGTWOHCPITGK EJGP.KVGTCVWTIGOGKPJKPFKGHQNIGPFGP(QTOGPUWDUWOKGTV

x x x x x

6GKN\GKVCTDGKV IGTKPIH×IKIG$GUEJ¼HVKIWPI œOCTIKPCNGő6GKN\GKV DGHTKUVGVG#TDGKVUXGTJ¼NVPKUUG .GKJCTDGKV U[PQP[O#TDGKVPGJOGT×DGTNCUUWPIœ
5EJGKP5GNDUV¼PFKIMGKV

&KGH×TFKGOCVGTKGNNGWPFUQ\KCNG5KEJGTWPITGNGXCPVGP#DYGKEJWPIGP XQOUQIGPCPPVGP0QTOCNCTDGKVUXGTJ¼NVPKUŌWPDGHTKUVGVGWPFXQNN\GKVKIG  $GUEJ¼HVKIWPIKO#PYGPFWPIUDGTGKEJFGU#TDGKVUTGEJVU $QUEJ ŌNCUUGPUKEJKPXKGT&KOGPUKQPGPFCTUVGNNGP

x x

#TDGKVPGJOGTGKIGPUEJCHV9KTFFKG$GUEJ¼HVKIWPIKPGKPGOCDJ¼P IKIGP #TDGKVUXGTJ¼NVPKU FWTEJIGH×JTV WPVGTNKGIV CNUQ RTKP\KRKGNN FGOKPFKXKFWGNNGPWPFMQNNGMVKXGP#TDGKVUTGEJV! (¼NNVFKG$GUEJ¼HVKIWPIKPUDGUQPFGTGWPVGTFGP-×PFKIWPIUUEJWV\!

 

 <WT -TKVKM OCZKOCNKUVKUEJGT WPF CJKUVQTKUEJGT &GHKPKVKQPGP FGU 0QTOCNCTDGKVUXGTJ¼NV PKUUGUXIN$QUEJ

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT

x x



7PVGTNKGIVFKG$GUEJ¼HVKIWPIFGT5Q\KCNXGTUKEJGTWPIURHNKEJV! ¯DV FGT #TDGKVIGDGT FCU &KTGMVKQPUTGEJV UGNDUV CWU QFGT JCV GT GU FWTEJ¯DGTNCUUWPIFGU#TDGKVPGJOGTUCPGKPGP-WPFGPCDIGIGDGP UQ FCUU UKEJ FGT #TDGKVPGJOGT KP GKPGO &TGKGEMUXGTJ¼NVPKU DGHKP FGV!

5GNDUV¼PFKIMGKV

.GKJCTDGKV

$GHTKUVGVG $GUEJ¼HVKIWPI

)GTKPIH×IKIG $GUEJ¼HVKIWPI

6GKN\GKV UQ\ XGTURHNKEJVKI

&KGUEJGOCVKUEJG&CTUVGNNWPIKP6CDGNNGOCEJVFGWVNKEJFCUUFKGCNU œRTGM¼Tő DG\GKEJPGVGP $GUEJ¼HVKIWPIUHQTOGP JKPUKEJVNKEJ FGT #TV FGT $GPCEJVGKNKIWPI IGIGP×DGT FGO 0QTOCNCTDGKVUXGTJ¼NVPKU ITQ²G 7PVGT UEJKGFGCWHYGKUGP

#TDGKVPGJOGT'KIGPUEJCHV -×PFKIWPIUUEJWV\ 5Q\KCNXGTUKEJGTWPIURHNKEJV +FGPVKV¼VXQP&KTGMVKQPUTGEJV #TDGKVIGDGT/KVDGUVKOOWPI

VTKHHV\W VTKHHVPKEJV\W 4ABELLE

3YSTEMATISIERUNG
DER
0REKARIT¼T
NACH
"ESCH¼FTIGUNGSFORMEN

&KGOCTMVHÑTOKIG#WUIGUVCNVWPIGKPGT$GUEJ¼HVKIWPICNUHQTOGNN5GND UV¼PFKIGTCW²GTJCNDFGU#TDGKVUTGEJVUCDGTQJPG%JCPEGGKIGPGTWPVGT PGJOGTKUEJGT $GV¼VKIWPI 5EJGKP5GNDUV¼PFKIMGKV UVGNNV FGP YGKVGUVIG JGPFGP $TWEJ OKV FGP VTCFKVKQPGNNGP 5EJWV\OGEJCPKUOGP CDJ¼PIKIGT #TDGKVFCTFCMGKPGUFGT-TKVGTKGPKP6CDGNNGOGJT\WVTKHHV&KG×DTK IGP $GUEJ¼HVKIWPIUHQTOGP YGKEJGP PWT KP LGYGKNU GKPGT &KOGPUKQP XQOœ0QTOCNCTDGKVUXGTJ¼NVPKUőCD



x

x

x

-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE )GTKPIH×IKI$GUEJ¼HVKIVGYCTGPDKU\WT'KPH×JTWPIFGU œ&/ )GUGV\GUő ×DGTJCWRV PKEJV UQ\KCNXGTUKEJGTWPIURHNKEJVKI WPF GTYGT DGPCWEJYGKVGTJKPKO0QTOCNHCNNMGKPG#PURT×EJGKPFGT#TDGKVU  NQUGPWPF4GPVGPXGTUKEJGTWPI &CU #TDGKVUXGTJ¼NVPKU XQP DGHTKUVGV $GUEJ¼HVKIVGP GPFGV OKV (TKUV CDNCWH QJPG FCUU GU GKPGT -×PFKIWPI DGFCTH DGK FGT FKG +PVGTGU UGPXGTVTGVWPICP\WJÑTGP Y¼TGQFGTIGIGPFKGFGTQFGTFKG $GVTQH HGPG-NCIGGTJGDGPMÑPPVG &WTEJ .GKJCTDGKV MQOOV GU \WT 6TGPPWPI XQP 'PVNGKJDGVTKGD CNU FGO1TVCPFGOIGCTDGKVGVYKTFWPFFGO¯DGTNCUUGTCNUFGOHQT OGNNGP #TDGKVIGDGT&KGU H×JTV\WFGT5KVWCVKQPFCUUFKG $GUEJ¼H VKIVGP KP FGO $GVTKGD KP FGO UKG KJTG #TDGKV XGTTKEJVGP PKEJV CWH  &CWGTGKPIGDWPFGPUKPF

(×TFKGKP-CRKVGNFCT\WUVGNNGPFGPF[PCOKUEJGP#PCN[UGPXQP/QDK NKV¼VWPF$GUV¼PFKIMGKVFGT$GUEJ¼HVKIWPIH×TFKGPWT&CVGPUQ\KCNXGT UKEJGTWPIURHNKEJVKIGT$GUEJ¼HVKIWPI\WT8GTH×IWPIUVGJGPKUVCPFKGUGT 5VGNNG HGUV\WJCNVGP FCUU XQP FGP H×PH KP 6CDGNNG  FCTIGUVGNNVGP $G UEJ¼HVKIWPIUHQTOGP \YGK CWU FGT 5Q\KCNXGTUKEJGTWPIURHNKEJV JGTCWUHCN NGPŌP¼ONKEJIGTKPIH×IKIGWPFUGNDUV¼PFKIG$GUEJ¼HVKIWPIŌY¼JTGPF FTGKŌUQ\KCNXGTUKEJGTWPIURHNKEJVKIG 6GKN\GKVCTDGKVDGHTKUVGVG $GUEJ¼HVK IWPI WPF .GKJCTDGKV Ō FGT 5Q\KCNXGTUKEJGTWPIURHNKEJV WPVGTNKGIGP $GK FGTUQ\KCNXGTUKEJGTWPIURHNKEJVKIGP6GKN\GKVCTDGKVKUVMGKPGUFGT-TKVGTKGP KP 6CDGNNG  XGTNGV\V KJTG ×DNKEJG 5WDUWOKGTWPI WPVGT FKG œRTGM¼TGPő $GUEJ¼HVKIWPIUHQTOGP XGTNCPIV FCJGT GKPG IGUQPFGTVG #WUGKPCPFGTUGV \WPIKOHQNIGPFGP#DUEJPKVV  

5GKV#RTKNUKPF#TDGKVIGDGTH×TIGTKPIH×IKI$GUEJ¼HVKIVGKPFGT4GPVGPWPFKPFGT -TCPMGPXGTUKEJGTWPI DGKVTCIURHNKEJVKI KP FGT 4GPVGPXGTUKEJGTWPI MÑPPGP IGTKPIH×IKI $GUEJ¼HVKIVG \WU¼V\NKEJ \WO #TDGKVIGDGTCPVGKN GKPG HTGKYKNNKIG $GKVTCIU\CJNWPI NGKUVGP WOUR¼VGTGKPG8GTUKEJGTWPIUNGKUVWPI\WGTJCNVGP   $KU \WT 4GHQTO FGU $GVTKGDUXGTHCUUWPIUIGUGV\GU KO ,WNK  MQPPVGP .GKJCTDGKVPGJ OGTKO'KPUCV\DGVTKGDMGKPG/KVDGUVKOOWPIUTGEJVGYCJTPGJOGPUGKVFGT4GHQTOIGJÑ TGP .GKJCTDGKVGT \W FGP YCJNDGTGEJVKIVGP #TDGKVPGJOGTP YGPP KJTG 'KPUCV\FCWGT FTGK /QPCVG ×DGTUVGKIV h $GVT8) &KG #WUYKTMWPIGP FKGUGT $GUVKOOWPI F×THVGP GJGT U[ODQNKUEJGT 0CVWT UGKP RTCMVKUEJ YKTMUCO YKTF UKG PWT YGPP KP GKPGP 'KPUCV\ FGT DGTGKVUFTGK/QPCVGIGFCWGTVJCVGKPG$GVTKGDUTCVUYCJNH¼NNV

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT 



3OZIALVERSICHERUNGSPFLICHTIGE
4EILZEITARBEIT ALS
"ESTANDTEIL
EINES
NEU
VERSTANDENEN .ORMALARBEITSVERH¼LTNISSES

6GKN\GKVCTDGKV FKG DGK GKPGT #TDGKVU\GKV XQP OGJT CNU  5VWPFGP QFGT GKPGO 'PVIGNV XQP OGJT CNU &/ UGKV    GHU 6R]LDN XGTUKEJGTWPIURHNKEJV WPVGTNKGIV YKTF W' \W 7PTGEJV WPVGT FGT 4WDTKM œRTGM¼TGő$GUEJ¼HVKIWPIFKUMWVKGTV+PMGKPGTFGTTGNGXCPVGP&KOGPUKQ PGPYGKEJVFKGUG$GUEJ¼HVKIWPIUHQTOXQO0QTOCNCTDGKVUXGTJ¼NVPKUCD CWEJFKGKPFGPUKGD\KIGTWPFCEJV\KIGT,CJTGPVGKNYGKUGPQEJIGIGDGPG $GPCEJVGKNKIWPIXQP6GKN\GKVMT¼HVGPKP6CTKHXGTVT¼IGPF×THVGKP\YKUEJGP YGKVGUVIGJGPF ×DGTYWPFGP UGKP PKEJV \WNGV\V WPVGT FGO 'KPHNWUU FGT #PVK&KUMTKOKPKGTWPIU4GEJVURTGEJWPIFGU'WTQR¼KUEJGP)GTKEJVUJQHU &CUU 6GKN\GKVCTDGKV KO 8GTINGKEJ \WT #WU×DWPI FGT INGKEJGP 6¼VKIMGKV KP8QNN\GKV\WGKPGOPKGFTKIGTGPWPFDGKKPFKXKFWGNNGTXQO*CWUJCNVU MQPVGZVNQUIGNÑUVGT$GVTCEJVWPIOÑINKEJGT9GKUGPKEJVGZKUVGP\UKEJGTP FGP'KPMQOOGPH×JTVKUVGKPGCPFGTG&KOGPUKQPCNUFKGFGTœ2TGMCTK V¼Vő &KGUG UQNNVG \WUCOOGP OKV 0KGFTKIGPVIGNVGP CO 4CPFG FGU 'ZKU VGP\OKPKOWOU FKG GU CWEJ DGK 8QNN\GKV IKDV KO -QPVGZV XQP .QJP URTGK\WPI *CWUJCNVUHQTOGP WPF #TOWVUTKUKMGP FKUMWVKGTV CDGT PKEJV OKVFGT(TCIGFGT2TGMCTKV¼VXQP$GUEJ¼HVKIWPIUHQTOGPXGTOKUEJVYGT FGP >KPVGTPCVKQPCNG8GTINGKEJXQP6GKN\GKVSWQVGPWPF4CJOGPDGFKPIWP IGPFGT'TYGTDUV¼VKIMGKVXQP(TCWGPFKGKPCNNGP.¼PFGTPFKG/GJTJGKV FGT 6GKN\GKVDGUEJ¼HVKIVGP UVGNNGP JCV KO ×DTKIGP HQNIGPFGU FGWVNKEJ IGOCEJV&KG'PVUEJGKFWPIH×T6GKN\GKVCTDGKVKUVUV¼TMGTXQPFGP#PTGK \GP WPF 4CJOGPDGFKPIWPIGP CDJ¼PIKI FKG XQO 5VGWGTU[UVGO 'JG ICVVGPURNKVVKPI FGP /ÑINKEJMGKVGP FGT ÑHHGPVNKEJGP -KPFGTDGVTGWWPI WPFFGOKPFGTLGYGKNKIGP)GUGNNUEJCHVMWNVWTGNNXGTCPMGTVGP(COKNKGP DKNFIGUGV\VYGTFGPCNUXQPFGP2T¼HGTGP\GPFGT$GVTKGDG XIN)WUVCHU UQPGVCN&KPIGNFG[5GNDUVKP$TCPEJGP YKGFGO'KP\GN JCPFGN FGT KP &GWVUEJNCPF CNU MNCUUKUEJG 6GKN\GKVDTCPEJG IKNV ×DGT YKGIV KP CPFGTGP .¼PFGTP YKG \$ KP (TCPMTGKEJ FKG 8QNN\GKVCTDGKV YGPPFKG4CJOGPDGFKPIWPIGPFGULGYGKNKIGP.CPFGUFKG8QNN\GKVCTDGKV



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

XQP (TCWGP DGI×PUVKIGP WPF 6GKN\GKVMT¼HVG H×T FKG $GVTKGDG UEJYGT \W DGMQOOGPUKPF XIN-KTUEJGVCN 7PUGTG GKIGPG UVCVKUVKUEJG #PCN[UG FGT $GUV¼PFKIMGKV XQP $GUEJ¼HVK IWPIUXGTJ¼NVPKUUGP KP -CRKVGN  YKTF \GKIGP FCUU 6GKN\GKVCTDGKV XQP (TCWGPMGKPGUYGIUWPDGUV¼PFKIGTKUVCNU8QNN\GKVCTDGKVXQP(TCWGPQFGT /¼PPGTP NGFKINKEJ H×T /¼PPGT KUV 6GKN\GKVCTDGKV PWT GKP &WTEJICPIU UVCFKWO5QYQJNFKGKPUVKVWVKQPGNNGWPFTGEJVNKEJG#PCN[UG XIN6CDGNNG CNUCWEJFKGGORKTKUEJGDGUV¼TMGPWPUFCJGTFCTKPFKGUQ\KCNXGTUKEJG TWPIURHNKEJVKIG 6GKN\GKVCTDGKV PKEJV CNU RTGM¼T UQPFGTP CNU $GUVCPFVGKN GKPGU PGW XGTUVCPFGPGP 0QTOCNCTDGKVUXGTJ¼NVPKUUGU OKV RNWTCNGP 'T UEJGKPWPIUHQTOGP CWH\WHCUUGP 9CIPGT  &KGUG #WHHCUUWPI JCV UGJT YGKVTGKEJGPFG (QNIGP H×T FGP I¼PIKIGP œ2TGMCTKUKGTWPIUő Ō WPF œ'TQUKQPUőŌ&KUMWTUFCFKG'XKFGP\H×TGKPGCPIGDNKEJG8GTFT¼PIWPI FGU 0QTOCNCTDGKVUXGTJ¼NVPKUUGU FWTEJ RTGM¼TG $GUEJ¼HVKIWPIUHQTOGP \WO ITѲVGP 6GKN CWU FGT <WPCJOG FGT 6GKN\GKVCTDGKV IGYQPPGP YKTF

XIN-QOOKUUKQPH×T<WMWPHVUHTCIGP



1UANTITATIVE
%NTWICKLUNG
PREK¼RER "ESCH¼FTIGUNGSFORMEN

)GUCOVYKTVUEJCHVNKEJJCVRTGM¼TG$GUEJ¼HVKIWPIKOHT×JGTGP$WPFGUIG DKGVYGKVCWUOQFGTCVGT\WIGPQOOGPCNUIGOGKPJKPCPIGPQOOGP XIN #DD+PFGT#WHUEJYWPIRJCUG#PHCPIFGTGT,CJTGPCJOGPPKEJV PWT FKG RTGM¼TGP $GUEJ¼HVKIWPIUHQTOGP UQPFGTP GDGPUQ FKG œ0QTOCN CTDGKVő FGWVNKEJ \W .GV\VGTG IKPI KP FGT HQNIGPFGP #DUEJYWPIRJCUG YKGFGTCWHFCU7TURTWPIUPKXGCW\WT×EMY¼JTGPFFKGRTGM¼TGP(QTOGP YGKVGT \WPCJOGP Ō KP GKPGO
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT





!BB

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NACH
"ESCH¼FTIGUNGSFORM
FRÔHERES
"UNDESGEBIET IN
-ILLIONEN
;1UELLE
-IKROZENSUS
"UNDESANSTALT
FÔR
!RBEIT
,EIHARBEIT =

 

œ0QTOCNCTDGKVUXGTJ¼NVPKUő  WPDGHTKUVGVGCDJ¼PIKIG$GUEJ¼HVKIWPI UQ\KCNXGTUKEJGTWPIU RHNKEJVKI$GUEJ¼HVKIVGWPF$GCOVGCD\×INKEJIGTKPIH×IKI$GUEJ¼HVKIVG)GTKPIH×IKI $G UEJ¼HVKIVGKO/KMTQ\GPUWUPQEJPKEJVGTHCUUV.GKJCTDGKVPWTIGUCOVFGWVUEJGT 9GTVXGTH×IDCT 





-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

&KG $GVTCEJVWPI FGT GKP\GNPGP XQO œ0QTOCNCTDGKVUXGTJ¼NVPKUő WPVGT UEJKGFGPGP $GUEJ¼HVKIWPIUHQTOGP KP #DD  \GKIV FCUU FKG
#NUKOGKIGPVNKEJGP5KPPGRTGM¼TG(QTOMCPPJKGTDGKPWTFKG5EJGKPUGNDUV¼PFKIMGKV IGNVGP&KGCOVNKEJG5VCVKUVKMMCPPCDGTPCVWTIGO¼²PKEJV\YKUEJGPGEJVGTWPFUEJGKP DCTGT5GNDUV¼PFKIMGKVWPVGTUEJGKFGP   9GKV DNKEMGPFG ©MQPQOGP YKG \$ &TCIGPFQTH*GGTKPI   JCVVGP FCU TKEJVKI XQTCWUIGUGJGP5EJQPFKG GTUVGP 'XCNWKGTWPIGPFGU $GUEJ¼HVKIWPIUHÑTFGTWPIUIGUGV\GU \GKIVGP FCUU FKG OGKUVGP $GHTKUVWPIGP CWEJ QJPG FKG  GKPIGH×JTVG .KDGTCNKUKGTWPI \WN¼UUKI IGYGUGP Y¼TGP $×EJVGOCPP  &KG $GO×JWPIGP FGU )GUGV\IGDGTU CWH FKGUGO(GNFO×UUGPCNUYGKVIGJGPFU[ODQNKUEJG¯DWPIXGTUVCPFGPYGTFGPFWTEJFKGLG PCEJ RQNKVKUEJGT #WUTKEJVWPI .KDGTCNKUKGTWPI QFGT 4GIWNKGTWPI UKIPCNKUKGTV YKTF +O KPVGTPCVKQPCNGP8GTINGKEJ\GKIVUKEJFCUUFCUSWCPVKVCVKXG8GTJ¼NVPKU\YKUEJGPDGHTKUVGVGP WPF WPDGHTKUVGVGP #TDGKVUXGTJ¼NVPKUUGP XQO 8GTJ¼NVPKU FGU 4GIWNKGTWPIUPKXGCWU DGKFGT $GUEJ¼HVKIWPIUHQTOGP CDJ¼PIKI KUV *QJGT -×PFKIWPIUUEJWV\ DGK RTCMVKUEJ WPDG UEJT¼PMVGT <WN¼UUKIMGKV XQP $GHTKUVWPIGP H×JTV \W FGTGP 'ZRNQUKQP 5RCPKGP Y¼JTGPF DGK PKGFTKIGO 0KXGCW FGU -×PFKIWPIUUEJWV\GU H×T $GHTKUVWPI YGPKI $GFCTH DGUVGJV

&¼PGOCTM)TQ²DTKVCPPKGP  <WFGP&GHKPKVKQPUWPF'THCUUWPIURTQDNGOGPXIN4WFQNRJ

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



(COKNKGPCPIGJÑTKIGP\WDGCEJVGPUKPF &KPIGNFG[FJFKG7T UCEJGP FKGUGT œ2TGMCTKUKGTWPIő NKGIGP MGKPGUYGIU CNNGKP CWH FGT 5GKVG FGT0CEJHTCIGPCEJ#TDGKVUMTCHVUQPFGTPGDGPUQKO8GTJCNVGPFGT#T DGKVUMTCHVCPDKGVGT KPPGP>8GTUWEJFGT7OUVGWGTWPIFWTEJFCU &/)GUGV\ KUV CWHITWPF FGU 9KFGTUVCPFGU XQP $GUEJ¼HVKIVGP WPF $G VTKGDGPUQJCNDJGT\KICWUIGHCNNGPFCUUFCDGKœWPVGTFGO5VTKEJőMCWO OGJTCNUFKG'TUEJNKG²WPI\WU¼V\NKEJGT$GKVTCIUSWGNNGPH×T4GPVGPWPF -TCPMGPXGTUKEJGTWPIUQYKGGKPGDGUUGTGUVCVKUVKUEJG'THCUUWPI JGTCWU IGMQOOGP KUV &KPIGNFG[  4WFQNRJ  &COKV KUV GU DGK FGT RCTCFQZGP -QODKPCVKQP XQP 2TGMCTKV¼V WPF #VVTCMVKXKV¼V FKGUGT $G UEJ¼HVKIWPIUHQTO DGK DGUVKOOVGP *CWUJCNVUMQPUVGNNCVKQPGP IGDNKGDGP  FKGDGTGKVUKJTG'PVUVGJWPIKPFGPUGEJ\KIGT,CJTGPMGPP\GKEJPGVG #DUEJNKG²GPFUGKCPIGOGTMVFCUU PKEJVPWT MGKPG 4GFG UGKP MCPP XQP FGT8GTFT¼PIWPIFGU0QTOCNCTDGKVUXGTJ¼NVPKUUGUUQPFGTPGDGPUQYGPKI XQPGKPGT6GPFGP\\WO œ'PFGFGT'TYGTDUCTDGKVő6TQV\FGU5VTWMVWT DTWEJUKPFGPPGWGP$WPFGUN¼PFGTPYCTFKGIGUCOVFGWVUEJG$GUEJ¼HVK  IWPIUSWQVG  KO ,CJTG  GVYCU JÑJGT CNU FKG $GUEJ¼HVKIWPIUSWQVG FGT CNVGP $WPFGUTGRWDNKM KO ,CJTG  &CU IGUCOVYKTVUEJCHVNKEJG #TDGKVUXQNWOGPUKPMV\YCTFQEJUGKV'KPVTKVVKPFKG&KGPUVNGKUVWPIUIG UGNNUEJCHV YGIGP IGTKPIGTGP 2TQFWMVKXKV¼VUHQTVUEJTKVVU NCPIUCOGT CNU KP FGP


!RBEITSMARKTDYNAMIK
UND "ESCH¼FTIGUNGSSTABILIT¼T

9KG KP -CRKVGN  CWUH×JTNKEJGT FCTIGNGIV JCV UKEJ KP FGP XGTICPIGPGP ,CJTGPFKG8QTUVGNNWPIKOOGT YGKVGT XGTDTGKVGVFCUU FKG $GUEJ¼HVK IWPIUXGTJ¼NVPKUUGWPDGUV¼PFKIGTIGYQTFGPUGKGP5QNNVGFKGUGUVCVU¼EJ  

&KGUQ\KCNXGTUKEJGTWPIUHTGKGIGTKPIH×IKIG$GUEJ¼HVKIWPIGPVUVCPFPKEJVGVYC\WT-QU VGPGPVNCUVWPI FGT $GVTKGDG UQPFGTP WO KP


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

NKEJ \WVTGHHGP FJ Y×TFGP FKG 8GTYGKNFCWGTP XQP $GUEJ¼HVKIVGP KO GKP\GNPGP$GVTKGDFGWVNKEJCDPGJOGPUQY¼TGPFCOKVWPI×PUVKIG8QT CWUUGV\WPIGP H×T GKPG PCEJJCNVKIG #TDGKVUIGUVCNVWPI IGIGDGP )GIGPU VCPF FGU HQNIGPFGP -CRKVGNU KUV GU FKGUG 6JGUG \WP¼EJUV CWH IGUCOV YKTVUEJCHVNKEJGT'DGPG\W×DGTRT×HGPWOCPUEJNKG²GPFFKG7PVGTUEJKG FG\YKUEJGP6GKNCTDGKVUO¼TMVGPPCEJ9KTVUEJCHVUITWRRGPWPF$GVTKGDU ITѲGPMNCUUGPJGTCWU\WCTDGKVGP &KGHQNIGPFGP#PCN[UGPDCUKGTGPCWH #WUYGTVWPIGPFGT+#$$GUEJ¼H VKIVGPUVKEJRTQDG +JTG +PVGTRTGVCVKQP YKTF VGKNYGKUG FWTEJ &CVGP FGT COVNKEJGP 5VCVKUVKM FGT $WPFGUCPUVCNV H×T #TDGKV UQYKG FWTEJ 8GTYGKU CWHXQTNKGIGPFG#TDGKVGPFKGUKEJCWHCPFGTG&CVGPSWGNNGPUV×V\GPGT I¼P\VYGTFGP



$ATENBASIS
UND
-ETHODIK

 $IE
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&KG +#$ $GUEJ¼HVKIVGPUVKEJRTQDG +#$5 DGTWJV KP KJTGT FGT\GKV XGT H×IDCTGP8GTUKQPCWHGKPGTGKPRTQ\GPVKIGP<WHCNNUCWUYCJNCWUFGP8GT UKEJGTVGPMQPVGP FGT $WPFGUCPUVCNV H×T #TDGKV H×T UQ\KCNXGTUKEJGTWPIU RHNKEJVKI $GUEJ¼HVKIVG FGT ,CJTG  DKU  &KGUGP &CVGP YGTFGP  +PHQTOCVKQPGP ×DGT #TDGKVUNQUKIMGKVURJCUGP  FGT 5VKEJRTQDGPOKVINKG FGT UQYKG ×DGT FKG $GVTKGDG FKG FKGUG 2GTUQPGP KO
 'U YGTFGP PWT UQNEJG #TDGKVUNQUKIMGKVURJCUGP FQMWOGPVKGTV DGK FGPGP FKG 5VKEJRTQ DGPOKVINKGFGT.GKUVWPIGPFGT$WPFGUCPUVCNVH×T#TDGKVGTJCNVGPCNNGTFKPIUYGTFGPJKGTDGK PKEJV CNNG .GKUVWPIUDG\WIUHQTOGP GTHCUUV &KG GPVURTGEJGPFG +#$58CTKCDNG WPVGTUEJGK FGV FKG FTGK -CVGIQTKGP œ#TDGKVUNQUGPIGNFő œ#TDGKVUNQUGPJKNHGő UQYKG œ7PVGTJCNVUIGNFő

XIN $GPFGT*CCU-NQUG   &KG
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



1UVFGWVUEJNCPFEC+PUIGUCOVFQMWOGPVKGTVFKG+#$5 H×TFKGUG2GTUQPGPGVYC/KNNKQPGP$GUEJ¼HVKIWPIUWPF.GKUVWPIU DG\WIUOGNFWPIGPLGFGGKP\GNPG/GNFWPIGPVJ¼NV#PCN[UGXCTKCDNGP #WHITWPF KJTGT 'PVUVGJWPI CNU RTQ\GUURTQFW\KGTVGT &CVGPUCV\ XIN 5EJO¼JN(CEJKPIGT  JCV FKG +#$5 JKPUKEJVNKEJ KJTGT (CNN\CJNGP UQYKG FGT 8GTN¼UUNKEJMGKV WPF .×EMGPNQUKIMGKV FGT +PHQTOCVKQPGP GT JGDNKEJG 8QTVGKNG IGIGP×DGT $GHTCIWPIU WPF 2CPGNFCVGP > 2TGKU FCH×T KUV FKG KPJCNVNKEJG WPF UCEJNKEJG $GUEJT¼PMWPI FGT &CVGP CWH WTURT×PINKEJG8GTYCNVWPIU\YGEMG&KG#P\CJNFGT8CTKCDNGPKUVIGTKPI WPFGUUKPFPWTUQ\KCNXGTUKEJGTWPIURHNKEJVKIG$GUEJ¼HVKIWPIUXGTJ¼NVPKU UGGTHCUUV&KGUGOCEJVGPLGFQEJKODGVTCEJVGVGP
 /PERATIONALISIERUNGEN

(×TWPUGTG#PCN[UGDG\KGJGPYKTWPUPWTCWH/GNFWPIGPCWUFGOHT× JGTGP$WPFGUIGDKGV2GTUQPGPFKGGKPGQUVFGWVUEJG /GNFWPI KP KJTGO 8GTUKEJGTVGPMQPVQ JCDGP YGTFGP CWU FGT #PCN[UG CWUIGUEJNQUUGP &KGUG 'KPUEJT¼PMWPI KUV PQVYGPFKI FC PWT H×T FCU HT×JGTG $WPFGUIG DKGV


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

WO FKG GTUVG /GNFWPI KO 8GTUKEJGTVGPMQPVQ YGNEJGU GKPG $GUEJ¼HVK IWPIUOGNFWPI MGKPG#WUDKNFWPIUOGNFWPIUGKPOWUU1FGTGUJCPFGNV UKEJ WO GKPG $GUEJ¼HVKIWPIUOGNFWPI MGKPG #WU\WDKNFGPFGP PCEJ GKPGO$GVTKGDUYGEJUGNPCEJ.GKUVWPIUDG\WIPCEJGKPGT.×EMGXQP QFGT OGJT 6CIGP \YKUEJGP $GUEJ¼HVKIWPI WPF $GUEJ¼HVKIWPI QFGT \YKUEJGP .GKUVWPIUDG\WI WPF $GUEJ¼HVKIWPI QFGT PCEJ GKPGT #WUDKN FWPIUOGNFWPI¯DGTPQOOGPG#WU\WDKNFGPFGYGTFGPCNUQCNU0GWGKP UVGNNWPIGP \WO
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



YKTFKGUG\WCEJV9KTVUEJCHVUITWRRGPFKGKPFGO#DUEJPKVVP¼JGT XQTIGUVGNNVYGTFGPŌ$GVTKGDUITѲGPMNCUUGPPCEJFGT#P\CJNFGTUQ\K CNXGTUKEJGTWPIURHNKEJVKI $GUEJ¼HVKIVGP NKGIGP \WP¼EJUV KP CEJV -CVGIQ TKGPXQT XIN$GPFGTGVCNFKGYKTH×TWPUGTG#WUYGTVWPIGP\W XKGT-NCUUGPCIITGIKGTVJCDGP XIN#DUEJPKVV

 !USWERTUNGSKONZEPTE

)TWPFNGIGPFG #PCN[UGKPUVTWOGPVG WPUGTGT #WUYGTVWPI UKPF .CDQWT  6WTPQXGT4CVGPWPF¯DGTNGDGPUHWPMVKQPGP &KGNCDQWTVWTPQXGT4CVG IKDV GKP 8GTJ¼NVPKU XQP PGW DGIQPPGPGP D\Y DGGPFGVGP $GUEJ¼HVK IWPIUXGTJ¼NVPKUUGP\WO$GUVCPFFGT$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGCP5KG GPVURTKEJV CWH IGUCOVYKTVUEJCHVNKEJGT 'DGPG FGO YCU OCP GKP\GNDG VTKGDNKEJ œ(NWMVWCVKQP FGT #TDGKVUMT¼HVGő PGPPV &KG .CDQWT6WTPQXGT 4CVGUVGNNVGKP/C²H×TFKG$GYGIWPICWHFGO#TDGKVUOCTMVFCT &KG UQ IGOGUUGPG #TDGKVUOCTMVF[PCOKM N¼UUV MGKPG FKTGMVGP 5EJN×UUG CWHFKG$GUV¼PFKIMGKVXQP$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP\W&KG.CDQWT 6WTPQXGT4CVG MCPP GKP &TKVVGN DGVTCIGP YGPP CNNG #TDGKVUMT¼HVG KP LGFGO FTKVVGP ,CJT FGP $GVTKGD YGEJUGNP QFGT YGPP GKP &TKVVGN FGT #TDGKVUMT¼HVGFCULGFGU,CJTVWPWPFFKGCPFGTGP×DGTJCWRVPKEJVQFGT YGPP GKP 5GEJUVGN FGT #TDGKVUMT¼HVG L¼JTNKEJ \YGKOCN FGP #TDGKVIGDGT YGEJUGNP &GUJCND DGPWV\GP YKT \WT #PCN[UG FGT $GUV¼PFKIMGKV XQP $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP UQIGPCPPVG ¯DGTNGDGPUHWPMVKQPGP FKG CPIGDGP YGNEJGT 2TQ\GPVUCV\ GKPGT -NCUUG XQP PGW DGIQPPGPGP $G UEJ¼HVKIWPIUXGTJ¼NVPKUUGP YGNEJGP XQO $GIKPP CP IGTGEJPGVGP
 

 <WO -QP\GRV FGT NCDQWTVWTPQXGT 4CVG XIN -PWVJ  %TCOGT-QNNGT  WPF 5EJGVVMCV<WT5WTXKXQTCPCN[UGXIN-NGKPDCWO





-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE 'ESAMTWIRTSCHAFTLICHE
!RBEITSMARKTDYNAMIK

+P #DD  UKPF FKG 'PVYKEMNWPI FGT IGUCOVYKTVUEJCHVNKEJGP $GUEJ¼HVK  IWPI FGTL¼JTNKEJGP'KPVTKVVUTCVGPKP$GUEJ¼HVKIWPIFGT#WUVTKVVUTCVGP UQYKG CNU &WTEJUEJPKVV FGT DGKFGP NGV\VIGPCPPVGP )TѲGP FKG .CDQWT 6WTPQXGT4CVGFCTIGUVGNNV+PFGP,CJTGPKPFGPGPFKG'KPVTKVVUTCVG×DGT FGT#WUVTKVVUTCVGNKGIVPKOOVFKG$GUEJ¼HVKIWPI\WWPFXKEGXGTUC&KG -TGW\WPIURWPMVGXQP'KPVTKVVUWPF#WUVTKVVUTCVGOCTMKGTGPHQNINKEJFKG 9GPFGRWPMVG FGT $GUEJ¼HVKIWPIUGPVYKEMNWPI Y¼JTGPF FKG 9GPFG RWPMVGFGT'KP WPF#WUVTKVVUTCVGCNU8QTDQVGPGKPGU7OUEJYWPIUFGT $GUEJ¼HVKIWPIUMQPLWPMVWT 0CEJNCUUGP XQP #WH QFGT #DUEJYWPI IGNGUGPYGTFGPMÑPPGP 











N O IT A U T K LU &



 

  "ESCH

INDEX !USTRITTSRATE

%INTRITTSRATE ,ABOUR TURNOVER
2ATE

  



      
  X E D N )
E T IG TF ¼ H CS E "

           

!BB

%INTRITTS
!USTRITTS
UND
,ABOUR 4URNOVER 2ATE
SOWIE "ESCH¼FTIGUNGSENTWICKLUNG
 
FRÔHERES
"UNDESGEBIET  1UELLE
)!" "ESCH¼FTIGTENSTICHPROBE
AB

!MTLICHE
.ACHRICHTEN
DER "!
EIGENE
"ERECHNUNGEN 

 

 7O 8GTINGKEJG \YKUEJGP GKP\GNPGP $TCPEJGP WPF FGT )GUCOVYKTVUEJCHV \W GTOÑINK EJGP JCDGP YKT FKG $GUEJ¼HVKIWPIUGPVYKEMNWPI KP (QTO XQP +PFGZ\CJNGP  CWUIGYKGUGP &KG -WTXG FKG UKEJ OKV FGT +#$$GUEJ¼HVKIVGPUVKEJRTQDG PWT DKU  GTOKVVGNPN¼UUVYWTFGOKVCOVNKEJGP&CVGPDKUXGTN¼PIGTV

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



+O )GIGPUCV\ \WT NCPFN¼WHKIGP 8QTUVGNNWPI GKPGT OCUUGPJCHVGP œ8GT VTGKDWPIő XQP $GUEJ¼HVKIVGP CWU FGP $GVTKGDGP WPF FCFWTEJ GTJÑJVGT /QDKNKV¼V KO #DUEJYWPI KUV PKEJV PWT FKG 'KPVTKVVU UQPFGTP CWEJ FKG #WUVTKVVUTCVG WPF FCOKV FKG .CDQWT6WTPQXGT4CVG KO #WHUEJYWPI JÑJGT CNU KO #DUEJYWPI &KG 'TMN¼TWPI H×T FKGUGU 2J¼PQOGP NKGIV KP FGP 9KGFGTDGUGV\WPIUMGVVGP +O #WHUEJYWPI YKTF GKP ITѲGTGT 6GKN FGT PGW IGUEJCHHGPGP #TDGKVURN¼V\G OKV DGTGKVU DGUEJ¼HVKIVGP 2GTUQPGP DGUGV\V FKG YKGFGTWO GKPG CPFGTG 5VGNNG HTGKOCEJGP WPF PGWG 8CMCP \GP GT\GWIGP XIN 5EJGVVMCV  +O YKTVUEJCHVNKEJGP #DUEJYWPI FCIGIGP UKPF YGPKIGT 5VGNNGP \W DGUGV\GP WPF UKG MÑPPGP \W GKPGO JÑJGTGP #PVGKN OKV 2GTUQPGP DGUGV\V YGTFGP FKG KJTG 5VGNNG XGTNQTGP JCDGPQFGTKO$GITKHHUKPFUKG\WXGTNKGTGPUQFCUUUGNVGPGTGKPG9KG FGTDGUGV\WPIUMGVVG CWUIGNÑUV YKTF 9GT GKPG 5VGNNG JCV J¼NV KO #D UEJYWPIFCTCPHGUVWPFIGJVMGKPG4KUKMGPGKP/QDKNKV¼VCWHFGO #T DGKVUOCTMVKUVCNUQXQTCNNGOGKPœ2WNNő2J¼PQOGPUVGKIGPFGT0CEJHTC IG MGKP œ2WUJ2J¼PQOGPő OCUUGPJCHVGP 2GTUQPCNCDDCWU XIN -PWVJ   #WHITWPF FKGUGT -QPLWPMVWTCDJ¼PIKIMGKV FGT .CDQWT6WTPQXGT4CVG DKGVGV GU UKEJ CP H×T FKG $GWTVGKNWPI FGT N¼PIGTHTKUVKIGP 'PVYKEMNWPI ¼JPNKEJG 2JCUGP FGT $GUEJ¼HVKIWPIUGPVYKEMNWPI OKVGKPCPFGT \W XGT INGKEJGP+O#WHUEJYWPI'PFGFGTCEJV\KIGT,CJTGYKTFFGT(NWMVWCVK QPUYGTV XQP 'PFG FGT UKGD\KIGT ,CJTG PKEJV GTTGKEJV QDYQJN FCU $G UEJ¼HVKIWPIUYCEJUVWOXKGNUV¼TMGTKUV#PFGTGTUGKVUH¼NNVFKG(NWMVWCVKQP KO#DUEJYWPIKPFGTGTUVGP*¼NHVGFGTPGWP\KIGT,CJTGPKEJVUQVKGHYKG #PHCPIFGTCEJV\KIGT,CJTG+PUIGUCOVJCVFKG(NWMVWCVKQPKOCPCN[UKGT DCTGP
 9KG FKG #PCN[UGP PCEJ$TCPEJGPWPF $GVTKGDUITѲGP \GKIGP YGTFGP IKNV FKGUGT <W UCOOGPJCPICNNGTFKPIUPWTCWHIGUCOVYKTVUEJCHVNKEJGT'DGPG'KP\GNPG$TCPEJGPMÑPPGP YCEJUGPQJPGFCUUFKG(NWMVWCVKQP\WPKOOVYGPPUKGGKPGP<WHNWUUXQP#TDGKVUMT¼HVGP CWUUEJTWORHGPFGP $TCPEJGP QFGT CWU 0KEJVGTYGTDUV¼VKIMGKV GTJCNVGP UQ FCUU FKG -QP MWTTGP\WO#TDGKVUMT¼HVGKPPGTJCNDFGT$TCPEJGPKEJVUVGKIV



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

UVCVKUVKM KP #DD  GPVJCNVGP UQYKG 5EJ¼V\WPIGP DKU  $#  \GKIGP CWEJ H×T FKG \YGKVG *¼NHVG FGT PGWP\KIGT ,CJTG MGKPG ×DGT FKG GTYCTVDCTG9KTMWPIFGU#WHUEJYWPIUJKPCWUIGJGPFG$GUEJNGWPKIWPI



"EST¼NDIGKEIT
VON
"ESCH¼FTIGUNGSVERH¼LTNISSEN

&KG$GUV¼PFKIMGKVXQP$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGPUVGNNGPYKTKP(QTO XQP ¯DGTNGDGPUHWPMVKQPGP FCT 5KG IGDGP CP YGNEJGT #PVGKN FGT $G UEJ¼HVKIWPIUXGTJ¼NVPKUUGGKPGU#WUICPIUDGUVCPFGU [#EJUGPCEJYGN EJGT
6CIGDKUPWTPQEJGKP8KGTVGNFCXQP$GUVCPFJCVVGFKGL×PIGTG 'KPVTKVVUMQJQTVG GTTGKEJV JKPIGIGP GKPG ¯DGTNGDGPUTCVG XQP  2TQ\GPV GTUV TWPF GKP JCNDGU ,CJT QFGT WO  2TQ\GPV UR¼VGT &KG œ,CJTGU URT×PIGő KP DGKFGP -WTXGP OCEJGP FGWVNKEJ FCUU GKP TGNGXCPVGT 6GKN XQP$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGPGZCMVGKP\YGKQFGTFTGK,CJTGFCWGTV

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



&C #WUDKNFWPIUXGTJ¼NVPKUUG CWU FGT #PCN[UG CWUIGMNCOOGTV UKPF F×THVGGUUKEJJKGT\WOITQ²GP6GKNWODGHTKUVGVG#TDGKVUXGTVT¼IG GKP UEJNKG²NKEJ IGHÑTFGTVGT $GUEJ¼HVKIWPIUOC²PCJOGP JCPFGNP FKG PKEJV KPWPDGHTKUVGVG$GUEJ¼HVKIWPI×DGTIGJGP

!BB

´BERLEBENSFUNKTION
NEU
BEGONNENER
"ESCH¼FTIGUNGSVERH¼LTNISSE FRÔHERES
"UNDESGEBIET
%INTRITTSKOHORTEN
%+
 
UND
  !NALYSEZEITRAUM
FÔNF
*AHRE
1UELLE
)!" "ESCH¼FTIGTENSTICHPROBE
EIGENE "ERECHNUNGEN

'KPG UQNEJG #PCN[UG N¼UUV UKEJ CWEJ H×T LGFGU GKP\GNPG 'KPVTKVVULCJT FWTEJH×JTGPWPFŌYGPPOCPFGP#PCN[UG\GKVTCWOCWH\YGK,CJTGDG UEJT¼PMV Ō DKU \WO 'KPVTKVVULCJT  CWUFGJPGP &CU NGV\VG 3WCTVKN

 8GTDNGKD NKGIV FCPP CNNGTFKPIU CW²GTJCND FGU #PCN[UG\GKVTCWOU GTI¼P\GPF \WO /GFKCP  8GTDNGKD YKTF FCU GTUVG 3WCTVKN  8GTDNGKDJGTCPIG\QIGP&CCNNG-WTXGPFGPINGKEJGP)TWPFXGTNCWH \GKIGP MGPP\GKEJPGV FKG #P\CJN FGT 6CIG DKU \WO 8GTDNGKD XQP PWT PQEJD\YFGU #WUICPIUDGUVCPFGULGFGGKP\GNPG -WTXG JKP TGKEJGPF UQ FCUU UKEJ FKGUG 9GTVG YKGFGTWO KP GKPGO &KCITCOO \W UCOOGPHCUUGPNCUUGP&CU'TIGDPKUKUVKP#DDFCTIGUVGNNV

-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE























 
6ERBLEIB
-EDIAN 
6ERBLEIB

1UARTIL

E G  A 4 





















%INTRITTSJAHR

!BB

$AUER
BIS
ZUR
"EENDIGUNG
VON

BZW

DER
IM
JEWEILIGEN %INTRITTSJAHR
NEU
BEGONNENEN
"ESCH¼FTIGUNGSVERH¼LTNISSE
IN
4AGEN  
FRÔHERES
"UNDESGEBIET 
1UELLE
)!" "ESCH¼FTIGTENSTICHPROBE  
EIGENE
"ERECHNUNGEN

&KG 5VCDKNKV¼V FGT $GUEJ¼HVKIWPIUXGTJ¼NVPKUUG KUV CNUQ PKEJV GVYC GKP GTTCVKUEJGU 2J¼PQOGP UQPFGTP UKG UVGKIGTV UKEJ MQPVKPWKGTNKEJ YQDGK FKGUG 5VGKIGTWPI XQT CNNGO KP FGT \YGKVGP *¼NHVG FGT CEJV\KIGT ,CJTG UVCVVHKPFGV FKG 4GUVTWMVWTKGTWPIUMTKUG #PHCPI FGT PGWP\KIGT ,CJTG JCV MGKPGPFGWVNKEJGP'KPDTWEJ\WT(QNIG



&RAUEN
ALS
&LEXIBILIT¼TSPUFFER
DES
!RBEITSMARKTES

<WFGPXGTDTGKVGVGP8QTUVGNNWPIGPXQO #TDGKVUOCTMVFGUCWUIGJGPFGP ,CJTJWPFGTVUIGJÑTVFKG#PPCJOGFCUU(TCWGPOKVKPUVCDKNGTGP$G UEJ¼HVKIWPIUXGTJ¼NVPKUUGP TGEJPGP O×UUVGP &KGUG #PPCJOG N¼UUV UKEJ ×DGTRT×HGP KPFGO FKG ¯DGTNGDGPUTCVGP H×T FKG )GUEJNGEJVGT IGVTGPPV DGTGEJPGV YGTFGP #WU 2NCV\IT×PFGP GTHQNIV JKGT GKPG &CTUVGNNWPI DGK FGT CNNG $GUEJ¼HVKIWPIUXGTJ¼NVPKUUG FGU 7PVGTUWEJWPIU\GKVTCWOU \W UCOOGPIGHCUUVUKPF

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



(TCWGP

/¼PPGT

6CIG /¼PPGT

6CIG 6CIG

/¼PPGT (TCWGP

6CIG (TCWGP


!BB

´BERLEBENSFUNKTION
VON
"ESCH¼FTIGUNGSVERH¼LTNISSEN
DER
%INTRITTS JAHRE
 
NACH
'ESCHLECHT
FRÔHERES
"UNDESGEBIET 
1UELLE
)!" "ESCH¼FTIGTENSTICHPROBE
 
EIGENE
"ERECHNUNGEN

'U\GKIVUKEJFCUUFKG$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGXQP(TCWGPFGWVNKEJ UVCDKNGT UKPF CNU FKG XQP /¼PPGTP > #WUICPIUDGUVCPF JCV UKEJ GTUV PCEJ6CIGPCWHTGFW\KGTV /¼PPGT6CIGŌXQO#WU ICPIUDGUVCPFYGTFGPGTUVPCEJ6CIGPGTTGKEJV /¼PPGT6CIG *KGTCWU2NCV\IT×PFGPPKEJVFCTIGUVGNNVG$GTGEJPWPIGP\GKIGPFCUUFKG KO 8GTINGKEJ \W /¼PPGTP JÑJGTG $GUEJ¼HVKIWPIUUVCDKNKV¼V XQP (TCWGP KPPGTJCND GKPGU #PCN[UG\GKVTCWOU XQP H×PH ,CJTGP IKNV 'VYC DGK H×PH ,CJTGPMTGW\GPUKEJFKG-WTXGPUQFCUULGPUGKVUFKGUGT$GUEJ¼HVKIWPIU FCWGTFKG$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGXQP/¼PPGTPUVCDKNGTUKPFCNUFKG XQP (TCWGP 9GPP LGFQEJ FKG $GUEJ¼HVKIWPI XQP (TCWGP FKG (WPMVKQP GKPGU DGVTKGDNKEJGP œ(NGZKDKNKV¼VURWHHGTUő J¼VVG UQNNVG UKEJ FCU KP GJGT MWT\HTKUVKIGT $GVTCEJVWPI \GKIGP &KG KO 8GTINGKEJ \W /¼PPGTP IGTKP IGTG 5VCDKNKV¼V YGKDNKEJGT $GUEJ¼HVKIWPIUXGTJ¼NVPKUUG LGPUGKVU XQP H×PH ,CJTGP F×THVG GJGT OKV 'KPHN×UUGP \W VWP JCDGP FKG KO CW²GTDGVTKGDNK EJGP.GDGPU\WUCOOGPJCPINKGIGP



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

&KGFKGUGP#WUUCIGP\W)TWPFGNKGIGPFGP$GTGEJPWPIGPGTHQNIVGPWP VGT 'KPUEJNWUU UQ\KCNXGTUKEJGTWPIURHNKEJVKIGT 6GKN\GKVCTDGKV > JKGT PKEJVFCTIGUVGNNVG8GTINGKEJXQP8QNNWPF6GKN\GKVH×JTV\WFGO×DGTTC UEJGPFGP 'TIGDPKU FCUU DGK FGP (TCWGP 6GKN\GKVCTDGKVUXGTJ¼NVPKUUG GVYCU FCWGTJCHVGT UKPF CNU 8QNN\GKV XIN 'TNKPIJCIGP-PWVJ  +O


!RBEITSMARKTDYNAMIK
UND
"ESCH¼FTIGUNGSSTABILIT¼T NACH
7IRTSCHAFTSGRUPPEN

7PVGTFGPDKUJKGTJGTFCTIGUVGNNVGPIGUCOVYKTVUEJCHVNKEJGP'PVYKEMNWP IGP XGTDGTIGP UKEJ FWTEJCWU JGVGTQIGPG 8GT¼PFGTWPIGP KP GKP\GNPGP $TCPEJGP 'KPG $GVTCEJVWPI LGFGT GKP\GNPGP $TCPEJG Ō UGNDUV CWH FGT TGNCVKXITQDGP'DGPGFGT-NCUUKHKMCVKQPKPFGT+#$$GUEJ¼HVKIVGPUVKEJ RTQDGŌY¼TGLGFQEJPKEJV×DGTUEJCWDCT(×TFKGHQNIGPFG#PCN[UGFGT #TDGKVUOCTMVF[PCOKMWPF$GUEJ¼HVKIWPIUUVCDKNKV¼VPCEJ9KTVUEJCHVUDG TGKEJGPDGPÑVKIGP YKT GKPG H×T WPUGTG (TCIGUVGNNWPI CPIGOGUUGPG 'KP VGKNWPI KP 9KTVUEJCHVUITWRRGP 7PUGT DGUQPFGTGU +PVGTGUUG IKNV FCDGK

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



FGO&KGPUVNGKUVWPIUUGMVQTFGTDGKYCEJUGPFGO$GUEJ¼HVKIVGPCPVGKNFKG IGUCOVYKTVUEJCHVNKEJGP 8GTJ¼NVPKUUG \WPGJOGPF DGUVKOOV &GUJCND UQNNVGPFKG&KGPUVNGKUVWPIGPFKHHGTGP\KGTVGTDGVTCEJVGVYGTFGPMÑPPGP 2TQDNGOCVKUEJCPFGTCOVNKEJGP$GUEJ¼HVKIWPIUUVCVKUVKMKUVGKPG 'KPVGK NWPIFGUVGTVK¼TGP5GMVQTU DGK FGT FKG œ&KGPUVNGKUVWPIGP UQYGKV CPFGT YGKVKIPKEJVIGPCPPVőFKGITѲVGWPFCOUV¼TMUVGPYCEJUGPFG-CVGIQTKG XQP UGEJU 9KTVUEJCHVUITWRRGP FGU &KGPUVNGKUVWPIUUGMVQTU FCTUVGNNGP &KG &[PCOKM FGT &KGPUVNGKUVWPIUDGUEJ¼HVKIWPI XGTUEJYKPFGV CNUQ KP GKPGT 4GUVMCVGIQTKG FKG UQ JGVGTQIGPG $GTGKEJG YKG FKG )CUVTQPQOKG WPFFKG9KUUGPUEJCHVGKPUEJNKG²V

 %XKURS
$AS
)!4 7IRTSCHAFTSGRUPPENRASTER

'UJCVKP(QNIGFGUUGPPKEJVCP8GTUWEJGPIGHGJNVFKG&KGPUVNGKUVWPIGP  PCEJKJTGT(WPMVKQPKO9KTVUEJCHVUMTGKUNCWHGKP\WVGKNGP +PFGT4GIGN WPVGTUEJGKFGV OCP œRTQFWMVKQPUPCJGő œFKUVTKDWVKXGő œMQPUWODG\QIG PGőœUQ\KCNGőWPFœUVCCVNKEJGő&KGPUVNGKUVWPIGP9¼JTGPFFKG-CVGIQ TKGP FGT œUVCCVNKEJGPő WPF FGT œMQPUWODG\QIGPGPő &KGPUVNGKUVWPIGP GKPKIGTOC²GP PCEJXQNN\KGJDCT UKPF KUV FKG <WUCOOGPHCUUWPI FGT UKEJ KPFGT4GCNKV¼VKOOGTUV¼TMGTCWHRTKXCVTGEJVNKEJG5VTWMVWTGPWPFRTKXCVG 0CEJHTCIG QTKGPVKGTGPFGP $GTGKEJG FGT 9GKVGTDKNFWPI FGT )GUWPFJGKV WPF 2HNGIG UQYKG FGT 8GT WPF 'PVUQTIWPI CNU œUQ\KCNG &KGPUVNGKUVWP IGPő GJGT HTCIY×TFKI CWEJ 8GTD¼PFG 2CTVGKGP WPF -KTEJGP JCDGP CPFGTG CNU PWT œUQ\KCNGő (WPMVKQPGP &CU IGUCOVG -TGFKV WPF 8GTUK EJGTWPIUIGYGTDG FKG +OOQDKNKGPYKTVUEJCHV WPF FKG 8GTOKGVWPI XGT UEJKGFGPGT )×VGT YGTFGP CNU œRTQFWMVKQPUPCJő GKPIGUVWHV QDYQJN UKG \W GKPGO ITQ²GP 6GKN CWEJ -QPUWO\YGEMGP FKGPGP WPF XQP RTKXCVGP *CWUJCNVGP KP #PURTWEJ IGPQOOGP YGTFGP #PIGUKEJVU FGT ×DNKEJGP )GIGP×DGTUVGNNWPI XQP œ2TQFWMVKQPő WPF œ&KGPUVNGKUVWPIGPő H×JTV GU GJGT \W /KUUXGTUV¼PFPKUUGP FCUU DGKURKGNUYGKUG GKP 9CEJFKGPUV 1D LGMVUEJWV\ CWEJ FCPP \W FGP œRTQFWMVKQPUPCJGP &KGPUVNGKUVWPIGPő \¼JNVYGPPFCU1DLGMVFGT$GYCEJWPIGKPG$CPMCNUQMGKP)×VGTRTQ FW\KGTGPFGU 7PVGTPGJOGP KUV &KG $GY¼NVKIWPI FGT 6TCPURQTV 8GT  

(×TGKPGP¯DGTDNKEMXQP5[UVGOCVKUKGTWPIGPFGU&KGPUVNGKUVWPIUUGMVQTUXIN %QTPGV\ 5EJ¼HGT



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

MGJTU WPF &CVGPUVTÑOG UEJNKG²NKEJ YKTF KP FKGUGP 5[UVGOCVKMGP \WT œFKUVTKDWVKXGP &KGPUVNGKUVWPIő OKV FGT (QNIG FCUU 4GKUGPFG œFKUVTKDW KGTVőYGTFGP 7O FKGUG &KNGOOCVC FGT ×DGTMQOOGPGP 'KPVGKNWPI \W ×DGTYKPFGP XGTYGPFGPYKTGKPGKP#PNGJPWPICP/CVJGWU GPVYKEMGNVG5[U VGOCVKM'KPG¯DGTUKEJV×DGTFKGUGU4CUVGTHKPFGVUKEJKP6CDGNNG&C FKG 9KTVUEJCHVUITWRRGP FGU 2TQFWMVKQPUDGTGKEJU GKPUEJNKG²NKEJ $GTI DCW JKPUKEJVNKEJ FGT FC\WUVGNNGPFGP -GPP\CJNGP UGJT ¼JPNKEJG 'PV YKEMNWPIGP CWHYGKUGP HCUUGP YKT UKG H×T FKG
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



7IRTSCHAFTSGRUPPE

"ESTEHEND
AUS

,AND &ORSTWIRTSCHAFT &ISCHEREI

,ANDWIRTSCHAFT
'ARTEN
UND
7EINBAU &ORST
UND
*AGDWIRTSCHAFT
&ISCHEREI &ISCHZUCHT 6ORLEISTUNGSGÔTERPRODUZENTEN )NVESTITIONSGÔTERPRODUZENTEN 6ERBRAUCHSGÔTERPRODUZENTEN 'EBRAUCHSGÔTERPRODUZENTEN "AUHAUPTGEWERBE
:IMMEREI
UND $ACHDECKEREI
!USBAU
UND
"AUHILFSGEWERBE ,ÔFTUNGS
UND
7¼RMEANLAGEN 6ER
UND
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5VKHVWPI*CPU$ÑEMNGT5VKHVWPI  WPF FGT ITѲGTGP $GFGWVWPI KPHQTOGNNGT2TCMVKMGPWPF7OICPIUHQTOGPKPFGT2TCZKUYGPKIGTUVCTM XQP 4GIWNKGTWPIGP DGGKPHNWUUV UKPF FCPP OWUU GU CPFGTG YKTMUCOG (CMVQTGPIGDGPFKGFKGUGU8GTJCNVGPWPWOI¼PINKEJQFGTCWUFGT5KEJV FGT$GVTKGDGWPF$GUEJ¼HVKIVGPTCVKQPCNOCEJGP (×TFKG#TDGKVUIGUVCNVWPIKUVHGUV\WJCNVGPFCUUMNGKPGWPFOKVVNGTG$G VTKGDGOGJTWPFOGJT\W#FTGUUCVGPIGOCEJVYGTFGPO×UUGPJKPUKEJV NKEJKJTGT$GUEJ¼HVKIWPIUUVCDKNKV¼VCDGTCWEJ H×T JWOCPMCRKVCNKPVGPUKXG 5VTCVGIKGP KP (TCIG MQOOGP +P )TQ²DGVTKGDGP IGJV GU \WU¼V\NKEJ FCT WO /GEJCPKUOGP FGT /QDKNKV¼V WPF GZVGTPGP -QQRGTCVKQP \W GPVYK EMGNPFCOKVFKG+PPQXCVKQPUH¼JKIMGKVPKEJVWPVGTFGO/CPIGNXQP0GW GKPVTKVVGPNGKFGV



6ERGLEICHE
MIT
ANDEREN
$ATENQUELLEN

/KV WPUGTGP 'TIGDPKUUGP \WT /QDKNKV¼V CWH FGO #TDGKVUOCTMV WPF \WT 5VCDKNKV¼V FGT $GUEJ¼HVKIWPIUXGTJ¼NVPKUUG FKG XGTDTGKVGVGP &KUMWTUGP YKFGTURTGEJGPUVGJGP YKTMGKPGUYGIUCNNGKPFC0CEJ'TIGDPKUUGPCWH )TWPFNCIG FGU 5Q\KQ©MQPQOKUEJGP 2CPGNU 51'2 JCDGP  FGT DGHTCIVGP'TYGTDUV¼VKIGPXQP $GIKPPFGU2CPGNUDKUYGFGT FKG DGTWHNKEJG 6¼VKIMGKV PQEJ FKG 5VGNNG IGYGEJUGNV > 9GEJUGN FGT DGTWHNKEJGP 6¼VKIMGKV DGK FGOUGNDGP #TDGKVIGDGT KUV J¼WHKIGT CNU FGT 9GEJUGNFGT5VGNNGUQFCUU×DGTFGPDGVTCEJVGVGP


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

.¼PFGTP XIN #WGT%C\GU  FCTWPVGT CWEJ KP )TQ²DTKVCPPKGP OKV ICP\CPFGTGP6TCFKVKQPGPFGTDGTWHNKEJGP$KNFWPIWPFFGU#TDGKVUMT¼H VGGKPUCV\GU &QQICP5GNDUVKPFGP75#UKPFFKG'TIGDPKUUGPKEJV  GKPFGWVKI  UQPFGTP UVCTM CDJ¼PIKI XQO XGTYGPFGVGP &CVGPUCV\ WPF /GUUMQP\GRV (×T KPVGTPCVKQPCNG 8GTINGKEJG UVGJGP MGKPG 8GTNCWHUFCVGPU¼V\G XQP FGT #TV FGT +#$$GUEJ¼HVKIVGPUVKEJRTQDG \WT 8GTH×IWPI /CP DGJKNHV UKEJ FCJGT OKV TGRT¼UGPVCVKXGP $GHTCIWPIGP DGK FGPGP GTOKVVGNV YKTF YKG NCPIG FKG $GUEJ¼HVKIVGP LGYGKNU KP KJTGO FGT\GKVKIGP $GUEJ¼HVKIWPIU XGTJ¼NVPKUUKPF&KGUG&CVGPMÑPPGPPKEJV WPOKVVGNDCT XGTINKEJGP YGT FGP OKV FGP DKUJGT XGTYGPFGVGP ¯DGTNGDGPUHWPMVKQPGP 9GPP GKP DG UVKOOVGT#PVGKNXQP2GTUQPGPCPIKDVPQEJMGKP,CJTKPKJTGOFGT\GKVK IGP$GUEJ¼HVKIWPIUXGTJ¼NVPKU\WUGKPJGK²VFCUPKEJVFCUUKJT$GUEJ¼H VKIWPIUXGTJ¼NVPKU CWEJ XQT #DNCWH GKPGU ,CJTGU GPFGP YKTF 2GTUQPGP FKG KO LGYGKNKIGP ,CJT UEJQP KJT \YGKVGU QFGT FTKVVGU $GUEJ¼HVKIWPIU XGTJ¼NVPKU JCDGP IGDGP PWT ×DGT FCU CMVWGNNG #WUMWPHV YQFWTEJ FKG $GFGWVWPI MWT\\GKVKIGT $GUEJ¼HVKIWPI \W IGTKPI IG\GKEJPGV YKTF #P FGTGTUGKVUMCPPOCPFKGœ.CPIN¼WHGTőOKV$GVTKGDU\WIGJÑTKIMGKVGP×DGT GKPGO,CJTIWVGTHCUUGP &WTEJFKG8GTYGPFWPIXQP&CVGPFGT'WTQR¼KUEJGP#TDGKVUMT¼HVGUVKEJ RTQDG DGMQOOGP YKT UQOKV GKPGP 'KPFTWEM XQP FGO #PVGKN XQP $G UEJ¼HVKIVGP FKG UGKV ,CJTGP KJTGP #TDGKVIGDGT PKEJV IGYGEJUGNV JCDGP YKT MÑPPGP FKG $GVTCEJVWPI DKU 'PFG FGT PGWP\KIGT ,CJTG CWUFGJPGP WPFYKTGTJCNVGPGKPGPKPVGTPCVKQPCNGP8GTINGKEJ XIN#DD

 

 8IN (CTDGT  4QUG  5YKPPGTVQP9KCN  #NNGP GV CN  )QVVUEJCNM /QHHKVV,CGIGT5VGXGPU0GWOCTM2QNUMK*CPUGP8CNNGVVC 0GWOCTM

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT

.KPMG5¼WNGOKVVNGTG TGEJVG

,CJT ,CJTG



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DER
M¼NNLICHEN
"ESCH¼FTIGTEN
MIT
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VON

 

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%UROP¼ISCHE
5NION
$
 GESAMTES
"UNDESGEBIET 
1UELLE
%UROP¼ISCHE
!RBEITSKR¼FTESTICHPROBE EIGENE
"ERECHNUNGEN

> 2GTUQPCNCDDCW /KVVG FGT PGWP\KIGT ,CJTG DGK FGO FGT œ8QTTWJG UVCPFőGKPGITQ²G4QNNGURKGNVG XIN-PWVJ-CNKPCUEJN¼IVUKEJKP &GWVUEJNCPF KP GKPGT XQT×DGTIGJGPFGP #DPCJOG FGU #PVGKNU XQP $G UEJ¼HVKIVGPPKGFGTFKGUEJQPUGKV×DGT,CJTGPKOFGT\GKVKIGP$GVTKGD UKPF Y¼JTGPF FKG $GNGDWPI FGU #TDGKVUOCTMVGU 'PFG FGT PGWP\KIGT ,CJTG\WGKPGT<WPCJOGFGU#PVGKNUœHTKUEJGTő#TDGKVUXGTJ¼NVPKUUGWPVGT GKPGO,CJTH×JTV&KGUG8GT¼PFGTWPIGPUKPFMNGKPGTCNUKPFGPOGKUVGP CPFGTGP 'WTQR¼KUEJGP .¼PFGTP FKG &CVGP GPVJCNVGP MGKPG #P\GKEJGP FCH×TFCUUUKEJFKGDKUJGTCPCN[UKGTVGP6TGPFUKPFGPPGWP\KIGT,CJTGP ITWPFNGIGPFXGT¼PFGTVJCDGPMÑPPVGP &KG FGWVUEJGP 9GTVG NKGIGP YKG DGK XKGNGP CPFGTGP -GPP\CJNGP FGU #TDGKVUOCTMVGUUGJTPCJGDGKOGWTQR¼KUEJGP&WTEJUEJPKVV+POCPEJGP .¼PFGTP YKG \$ KP )TKGEJGPNCPF KUV FGT #PVGKN FGT œ.CPIN¼WHGTő YG UGPVNKEJ JÑJGT CNU KP &GWVUEJNCPF Y¼JTGPF KP OCPEJGP CPFGTGP .¼P FGTP FGT #PVGKN FGT GTUV YGPKIGT CNU GKP ,CJT DGUVGJGPFGP $GUEJ¼HVK IWPIUXGTJ¼NVPKUUG FGWVNKEJ JÑJGT KUV 7PVGT FGO )GUKEJVURWPMV FGT 1RVKOKGTWPIXQP$GUV¼PFKIMGKVWPF#WUVCWUEJKUVFGT#PVGKNœOKVVNGTGTő



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

$GUEJ¼HVKIWPIUXGTJ¼NVPKUUG XQP GKPGO DKU WPVGT  ,CJTGP &CWGT TGNG XCPV&KG$CNMGPITWRRGPKP#DDUKPFPCEJFKGUGO-TKVGTKWOIGQTF PGV&KGTGNGXCPVGP 9GTVG UKPF KP 6CDGNNG  YKGFGTIGIGDGP (×T PCEJ JCNVKIG WPF KPPQXCVKXG #TDGKVUIGUVCNVWPI OKV $GUEJ¼HVKIVGP FKG YGFGT ICP\HTKUEJPQEJCNN\WNCPIGKO$GVTKGDUKPFJCV&GWVUEJNCPFI×PUVKIG TG8QTCWUUGV\WPIGPCNUFKG/GJT\CJNFGT'7.¼PFGT 5RCPKGP )TKGEJGPNCPF +VCNKGP (TCPMTGKEJ (KPPNCPF 5EJYGFGP +TNCPF $GNIKGP

       

0KGFGTNCPFG 2QTVWICN '7 &GWVUEJNCPF .WZGODWTI ©UVGTTGKEJ &¼PGOCTM )TQ²DTKVCPPKGP

       

4ABELLE

!NTEILE
DER
M¼NNLICHEN
"ESCH¼FTIGTEN
MIT
 
*AHREN
"ETRIEBS ZUGEHÎRIGKEIT
%UROP¼ISCHE
5NION
$URCHSCHNITT
 1UELLE
%UROP¼ISCHE
!RBEITSKR¼FTESTICHPROBE
EIGENE
"ERECHNUNGEN



&AZIT



:UM
&LEXIBILIT¼TSDISKURS

&KG XGTDTGKVGVG 8QTUVGNNWPI UVGKIGPFG (NGZKDKNKV¼VUCPHQTFGTWPIGP FG PGPUKEJFKG$GVTKGDGIGIGP×DGTUGJGPO×UUVGPUKEJPQVYGPFKIGT9GKUG ×DGTUGV\GP KP \WPGJOGPFG GZVGTPPWOGTKUEJG (NGZKDKNKV¼V FGT $GUEJ¼H VKIWPIUXGTJ¼NVPKUUG WPF FCOKV KP \WPGJOGPFG 6WTDWNGP\ CWH FGO #T DGKVUOCTMVDGTWJVCWHGKPGO(GJNQFGT-WT\UEJNWUU$GVTKGDGUKPFUGJT YQJN KP FGT .CIG UQYQJN SWCNKVCVKXG CNU CWEJ MWT\ DKU OKVVGNHTKUVKIG SWCPVKVCVKXG(NGZKDKNKV¼VUGTHQTFGTPKUUGQJPG8GT¼PFGTWPIFGU$GUEJ¼HVK IWPIUUVCPFGU \W DGY¼NVKIGP .GFKINKEJ DGK NCPIHTKUVKIGO FWTEJ 4CVKQ PCNKUKGTWPI QFGT 5VTWMVWTYCPFGN GT\YWPIGPGO WPF WPWOMGJTDCTGO 4×EMICPI FGU #TDGKVUMT¼HVGDGFCTHU IKDV GU MGKPG #NVGTPCVKXG \WO 2GT UQPCNCDDCW

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



&KG 8QTCWUUGV\WPIGP H×T KPVGTPG (NGZKDKNKV¼V UKPF DTGKVG WPF XKGNH¼NVKI PWV\DCTG 3WCNKHKMCVKQP FGT #TDGKVUMT¼HVG HNGZKDNG #TDGKVUQTICPKUCVKQP WPF FKG (NGZKDKNKUKGTWPI FGT #TDGKVU\GKV FWTEJ 'PVMQRRGNWPI XQP #T DGKVU\GKV WPF 'PVIGNV
 8IN JKGT\W FGP 6TGPFTGRQTV œ+PVGTPCVKQPCNKUKGTWPI 9KUUGPUVGKNWPI -WPFGPQTKGPVKG TWPIő8QTTCPIKIG)T×PFGH×TFKG4×EMXGTNCIGTWPIXQP2TQFWMVKQPKPU+PNCPFUKPF(NGZK DKNKV¼VWPF3WCNKV¼V   8IN 6TGPFTGRQTV œ<WPGJOGPFG +PVGITCVKQP XQP 2TQFWMVKQPU WPF &KGPUVNGKUVWPIUCT DGKVő  8IN6TGPFTGRQTVœ+PVGTPCVKQPCNKUKGTWPI9KUUGPUVGKNWPI-WPFGPQTKGPVKGTWPIő



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

UEJG 4CJOGPDGFKPIWPIGP XQTCWUIGUGV\V KUV XKGNOGJT FCXQP CWU\WIG JGPFCUUFKGPGWGP&KGPUVNGKUVWPIUDTCPEJGPFKG6TCFKVKQP FGT (CEJCT DGKVGDGPUQ×DGTPGJOGPYGTFGPYKGFKG+PFWUVTKGUKGKPFGPUKGD\KIGT ,CJTGP XQO *CPFYGTM ×DGTPCJO &KG TCUEJG <WPCJOG FGT #WUDKN FWPIUXGTJ¼NVPKUUGKPFGPPGWIGUEJCHHGPGP+6$GTWHGPKUVGKP+PFK\H×T FKGUG#PPCJOG 0KEJV PWT CWU FGT 5KEJV FGT $GVTKGDG UQPFGTP CWEJ CWU FGT 5KEJV FGT #TDGKVUMT¼HVGIKDVGUGKP5RCPPWPIUQFGT9GEJUGNXGTJ¼NVPKU \YKUEJGP KPVGTPGT WPF GZVGTPGT (NGZKDKNKV¼V D\Y 5VCDKNKV¼V 9GPP FKG &KCIPQUG CNNIGOGKP \WPGJOGPFGT (NGZKDKNKV¼VUCPHQTFGTWPIGP CP FKG $GVTKGDG \WVTKHHVŌWPFFKGCPFGTGP6TGPFTGRQTVUNKGHGTPFCH×T\CJNTGKEJG+PFK\KGP ŌFCPPOWUUFKGUG(NGZKDKNKV¼VKTIGPFYKGDGY¼NVKIVYGTFGPWPFDKUJGT DGY¼NVKIYQTFGPUGKP&KGPCEJYKGXQTJQJGWPFUQICTNGKEJVUVGKIGPFG 5VCDKNKV¼VFGT$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGJCVH×TFKG$GUEJ¼HVKIVGPKJTGP 2TGKU FGT VGKNYGKUG KP DGVTKGDNKEJGP $GUEJ¼HVKIWPIUD×PFPKUUGP GZRNK\KV CWUIGJCPFGNV YKTF *GKFGOCPP  /CWGT5GKHGTV  $×VV PGT-KTUEJ  5EJYCPMGPFG #TDGKVU\GKVGP OKV JÑJGTGP 5RKV\GP $GTGKVUEJCHV \WT #TDGKV CP 9QEJGPGPFGP MQORNGZGTG #TDGKV JÑJGTG #TDGKVUKPVGPUKV¼V 'KPUCV\ XQP WPDG\CJNVGT #TDGKVU\GKV \WT 3WCNKHK\KG TWPI WUY &KG URTWPIJCHVG <WPCJOG FGT (×JTWPI FWTEJ
8IN6TGPFTGRQTVœ+PVGTPCVKQPCNKUKGTWPI9KUUGPUVGKNWPI-WPFGPQTKGPVKGTWPIő

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



6GKN YCTWO FKG IGUGNNUEJCHVNKEJG 9CJTPGJOWPI Ō PKEJV PWT KP &GWVUEJNCPF XIN1'%&ŌUQUVCTMXQPFGPGORKTKUEJGP$GHWP FGP FKXGTIKGTV 5VCDKNKV¼V FGT $GUEJ¼HVKIWPI PKOOV \YCT HCMVKUEJ \W Ō WPFGTUEJGKPVFQEJ\WINGKEJYGPKIGTUGNDUVXGTUV¼PFNKEJ



%MPIRISCHES
2ESÔMEE

 "ESCH¼FTIGUNGSFORMEN
UND
b0REKARISIERUNGn

$GK FGT #PCN[UG FGT SWCPVKVCVKXGP 'PVYKEMNWPI GKP\GNPGT $GUEJ¼HVK IWPIUHQTOGP \GKIVG UKEJ FCUU FKGUG CWUIGJGPF XQP GKPGO PKGFTKIGP #WUICPIUPKXGCWYGKVCWUOQFGTCVGT\WPGJOGPCNUFKGUKPFGTÑHHGPVNK EJGP&KUMWUUKQPFCTIGUVGNNV YKTF&KGUG(GUVUVGNNWPIDGTWJVYGUGPVNKEJ CWH WPUGTGTDGIT×PFGVGP'PVUEJGKFWPIFKG UQ\KCNXGTUKEJGTWPIURHNKEJVK IG 6GKN\GKVCTDGKV KO 7PVGTUEJKGF \WT IGTKPIH×IKIGP $GUEJ¼HVKIWPI PKEJV \W FGP RTGM¼TGP $GUEJ¼HVKIWPIUHQTOGP \W \¼JNGP &CPP GTIKDV UKEJ &KG CDUQNWVG


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

$GUVGWGTWPI FGT 5Q\KCNCDCDICDGP WPF NGKUVWPIGP WPF FGT -KPFGT DGVTGWWPINGV\VNKEJCNUQFGU(COKNKGPWPF'TYGTDUOQFGNNU'KPYGKVG TGT (CMVQT KUV FKG (KPCP\KGTWPI FGU 5VWFKWOU FJ FKG 0QVYGPFKIMGKV D\Y FGT #PTGK\ \WT (KPCP\KGTWPI FGU 5VWFKWOU FWTEJ 'TYGTDUCTDGKV 5QNNVGGU\WT8GT¼PFGTWPIFKGUGT4CJOGPDGFKPIWPIGPMQOOGPO×UUVG CWEJ FKG DGVTKGDNKEJG #TDGKVU \GKVQTICPKUCVKQP PCEJ\KGJGP WO 6¼VKI MGKVGPSWCNKVCVKXWPF\GKVNKEJCPFGTU\WD×PFGNP

 -OBILIT¼T
AUF
DEM
!RBEITSMARKT
UND
"EST¼NDIGKEIT
DER "ESCH¼FTIGUNGSVERH¼LTNISSE

&KG$GUEJ¼HVKIWPIUHQTOGPWPFFCOKVKJTG#PNCIGCWHOGJTQFGTYGPK IGTNCPIG&CWGTGZCPVGUKPFMQPUGSWGPV\WWPVGTUEJGKFGPXQPFGT$G UV¼PFKIMGKV XQP $GUEJ¼HVKIWPIUXGTJ¼NVPKUUG DGK GKPGT $GVTCEJVWPI GZ RQUV 'PVIGIGP YGKV XGTDTGKVGVGT #PPCJOGP ×DGT GKPG 6GPFGP\ \WO œ6WTDQ#TDGKVUOCTMVő UVGNNGP YKT IGUCOVYKTVUEJCHVNKEJ GKPGP NGKEJVGP 4×EMICPI FGT \YKUEJGPDGVTKGDNKEJGP /QDKNKV¼V WPF GKPG <WPCJOG FGT $GUV¼PFKIMGKV XQP $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP HGUV <WFGO MQOOGP YKT \W FGO 'TIGDPKU FCUU FKG $GUEJ¼HVKIWPIUXGTJ¼NVPKUUG XQP (TCWGP KPOKVVNGTGT5KEJVDGUV¼PFKIGTUKPFCNUFKGXQP/¼PPGTP&KGUGU YKFGT URTKEJV I¼PIKIGP #PPCJOGP ×DGT FKG œ2WHHGTHWPMVKQPő XQP (TCWGP KO $GUEJ¼HVKIWPIUU[UVGO CDGT CWEJ ×DGT FGP CPIGDNKEJ XGTDTGKVGVGP œ/E&QPCNFKUOWUő KP &KGPUVNGKUVWPIUDGTGKEJGP FGTGP 9CEJUVWO FKG \WPGJOGPFG'TYGTDUDGVGKNKIWPIXQP(TCWGPGTOÑINKEJVJCV
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



DG YWTFG LGFQEJ OGJT CNU MQORGPUKGTV FWTEJ GKPG 5VCDKNKUKGTWPI FGT $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGKPFKGUGP$GVTKGDGP5QICTFGT XQP JQJGO 0KXGCW CWUIGJGPFG 4×EMICPI FGT $GUV¼PFKIMGKV XQP $GUEJ¼HVKIWPIU XGTJ¼NVPKUUGP KP )TQ²DGVTKGDGP YWTFG FCFWTEJ OGJT CNU CWUIGINKEJGP ,GFQEJF×THVG FCU KO -QPLWPMVWTXGTNCWH UVCTM UEJYCPMGPFG $GUEJ¼HVK IWPIUXGTJCNVGP FGT )TQ²DGVTKGDG FKG FKG ÑHHGPVNKEJG 9CJTPGJOWPI RT¼IGP\WOXGTDTGKVGVGP)GH×JN\WPGJOGPFGT7PUKEJGTJGKVDGKIGVTCIGP JCDGP



4RENDAUSSAGEN

 6ERMUTLICHE
5RSACHEN
ABNEHMENDER
-OBILIT¼T

5¼MWNCTG7TUCEJGPH×TFKG8GTNCPIUCOWPIFGU#TDGKVUOCTMVIGUEJGJGPU UEJGKPGP KP (CMVQTGP \W UWEJGP \W UGKP FKG CW²GTJCND FGT GKP\GNDG VTKGDNKEJGP 5VTCVGIKGP FGU #TDGKVUMT¼HVGGKPUCV\GU NKGIGP (QNIGPFG (CM VQTGPXGTFKGPGP$GCEJVWPI  #WEJ YGPP FKG $GUEJ¼HVKIWPI WPF UQICT FKG $GUEJ¼HVKIWPIUSWQVG KODGVTCEJVGVGP


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

 > #PVGKN XQP $GUEJ¼HVKIVGP QJPG $GTWHUCWUDKNFWPI JCV UKEJ KO .CWHG GKPGU 8KGTVGNLCJTJWPFGTVU XQP TWPF  CWH TWPF  JCN DKGTV WPFYKTFDKUYGKVGTUKPMGPCWHTWPFY¼JTGPFUKEJ FGT #PVGKN XQP #MCFGOKMGTP OGJT CNU XGTFQRRGNV JCV 5GKV  IKDVGUOGJT'TYGTDUV¼VKIGOKV*QEJUEJWNCDUEJNWUUCNUUQNEJGQJPG $GTWHUCWUDKNFWPI$GKFGT\YKUEJGPDGVTKGDNKEJGP/QDKNKV¼V KO7P VGTUEJKGF \WT IGQITCHKUEJGP IKDV GU GKPG GKPFGWVKIG 4GKJGPHQNIG XQP 7PIGNGTPVGP ×DGT (CEJCTDGKVGT \W #MCFGOKMGTP FJ FKG /Q DKNKV¼VXGTJ¼NVUKEJWOIGMGJTV\WO3WCNKHKMCVKQPUPKXGCW$GKYCEJ UGPFGP+PXGUVKVKQPGPFGT'TYGTDURGTUQPGPKPGKPG$GTWHURGTURGMVK XG MCPP GU PKEJV ×DGTTCUEJGP FCUU FKG $GTWHUYGEJUGN PKEJV \W UQPFGTPCDPGJOGP&CUXKGNIGHQTFGTVGœ.GDGPUNCPIG.GTPGPőMCPP UKEJPWTCWHFGT$CUKUDTGKVGTDGTWHNKEJGT)TWPFSWCNKHKMCVKQPGPGPV YKEMGNPWPFYKTFUKGMGKPGUYGIUCDNÑUGP  $GVTKGDNKEJG 9GKVGTDKNFWPI UQYKG .GTPGP KP FGT #TDGKV H×JTGP \WT #WUDKNFWPI DGVTKGDUURG\KHKUEJGP *WOCPMCRKVCNU FJ XQP -QORG VGP\GP WPF 'THCJTWPIGP FKG KP GKPGO CPFGTGP $GVTKGD PKEJV QJPG YGKVGTGU GKPIGUGV\V QFGT \WOKPFGUV GKPGO RQVGP\KGNNGP PGWGP #T DGKVIGDGT UEJYGT INCWDJCHV IGOCEJV YGTFGP MÑPPGP <WPGJOGPFG .GTPCPHQTFGTWPIGPKPFGT#TDGKV XIN,CPUGPWPFYCEJ UGPFG$GFGWVWPIFGUœ.GTPQTVU$GVTKGDőYKTMGPCNUQFGT\YKUEJGP DGVTKGDNKEJGP /QDKNKV¼V GPVIGIGP &KG OQFKUEJG +FGCNKUKGTWPI FGU KPHQTOGNNGP .GTPGPU \$ 5VCWFV-TKGIGUOCPP  Ō \WT -TKVKM XIN$QUEJWPFFGTXGTDTGKVGVG9KFGTUVCPFIGIGPLGFG5VCP FCTFKUKGTWPI WPF
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



E FWTEJ #NVGTUFKUMTKOKPKGTWPI KP FGT DGVTKGDNKEJGP 'KPUVGNNWPIU RQNKVKM DGIT×PFGP 9GPKIUVGPU OKVVGNHTKUVKI DGGKPHNWUUDCT UEJGKPV CNNGKPFGTNGV\VIGPCPPVG(CMVQT&KGTGCNG¯DGTYKPFWPIDGUVGJGPFGT ŌWPFFKGOGPVCNG¯DGTYKPFWPIXGTOGKPVNKEJGTŌPGICVKXGT#PTGK \GFKG/QDKNKV¼V WPF 'KPUVGNNWPI •NVGTGT H×T $GUEJ¼HVKIVG YKG $G VTKGDG WPCVVTCMVKX OCEJGP UQYKG FKG 5EJCHHWPI RQUKVKXGT #PTGK\G UVGNNGP FGP GKP\KIGP 9GI FCT FKG FGOQITCRJKUEJ DGFKPIVG 8GT NCPIUCOWPIFGU#TDGKVUOCTMVIGUEJGJGPUCD\WOKNFGTP  &KG6GTVKCTKUKGTWPIFGU$GUEJ¼HVKIWPIUU[UVGOUIGJVGKPJGTOKVUGK PGT (GOKPKUKGTWPI


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE FKG $GTGKVUEJCHV CD FGP #TDGKVURNCV\ YGIGP GKPGT DGTWHNKEJGP WPF T¼WONKEJGP 8GT¼PFGTWPI FGU 2CTVPGTU CWH\WIGDGP 9GPP CNUQ KO OGT ÑHVGT \YGK DGTWHNKEJG .CWHDCJPGP \WOKPFGUV T¼WONKEJ XGTGKP DCT IGOCEJV YGTFGP O×UUGP PGJOGP DGK \WPGJOGPF URG\KCNKUKGT VGP 3WCNKHKMCVKQPGP CWEJ FKG 1RVKQPGP H×T FGP \YKUEJGPDGVTKGDNK EJGP 9GEJUGN CD Ō QFGT \WO \WPGJOGPFGP 5VTGUU FGT #TDGKV MQOOVCWEJPQEJFKG$GNCUVWPIFGU2GPFGNPUJKP\W XIN 5EJPGKFGT.KOOGT

 3¼KULARE
4RENDS

,GPUGKVUXQP#PPCJOGP×DGTFKG2HCFCDJ¼PIKIMGKV XQP'PVYKEMNWPIGP MÑPPGP YKT PKEJV OKV 5KEJGTJGKV YKUUGP QD $GVTKGDG KP &GWVUEJNCPF CWEJYGKVGTJKPCWHFKGœ*KIJ4QCFő\WT5VGKIGTWPIKJTGT9GVVDGYGTDU H¼JKIMGKV UGV\GP YGTFGP QFGT QD MWT\HTKUVKIGU &GPMGP UJCTGJQNFGT XCNWG >GIWNKGTWPI FGU #TDGKVUTGEJVU WPF PGQVC[NQTKUVKUEJG (QTOGP FGT #TDGKVUQTICPKUCVKQP UKEJ NGV\VNKEJ FQEJ FWTEJUGV\GP YGTFGP &CIG IGPUEJGKPGP6TGPFUYKG

x x x

#NVGTWPIFGU'TYGTDURGTUQPGPRQVGP\KCNU *ÑJGTSWCNKHK\KGTWPIWPF#MCFGOKUKGTWPI \WPGJOGPFG'TYGTDUDGVGKNKIWPIFGT(TCWGP

U¼MWNCTWPFWPWOMGJTDCTWPF UKG YKTMGP FCJKP FKG /QDKNKV¼V CO #T DGKVUOCTMVYGKVGT\WF¼ORHGPWPFFKG$GVTKGDU\WIGJÑTKIMGKVGP\W XGT N¼PIGTP&KGUGUMÑPPVGGKP#WUOC²CPPGJOGPFCUUYKTWPUMGKPG)G FCPMGP OGJT ×DGT CPIGDNKEJG 2TGMCTKUKGTWPI WPF FGP œ6WTDQ#TDGKVU OCTMVőOCEJGPO×UUGPUQPFGTP×DGTFKG6T¼IJGKVFGU$GUEJ¼HVKIWPIU U[UVGOU ×DGT FGP /CPIGN CP KPPQXCVKQPUHÑTFGTNKEJGO #WUVCWUEJ XQP #TDGKVUMT¼HVGP \YKUEJGP FGP $GVTKGDGP WPF ×DGT GKPG PQEJ UV¼TMGTG 8GTHGUVKIWPIFGT#TDGKVUNQUKIMGKVVTQV\(CEJMT¼HVGOCPIGN&KGUGTCNNGT FKPIU MÑPPVG GKPG GPVIGIGPUGV\VG 6GPFGP\ DGYKTMGP KPFGO MPCRRG #TDGKVUMT¼HVGCDIGYQTDGPYGTFGPWPF×DGTN¼PIGTYGTFGPFG9KGFGTDG UGV\WPIUMGVVGPFKG#TDGKVUOCTMVF[PCOKMCPMWTDGNP*GDGNFCH×TY¼TGP JÑJGTG'PVIGNVCPIGDQVGWPFFCOKVGKPGMPCRRJGKVUKPFW\KGTVG.QJPURTGK

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



\WPI PCEJ QDGP Ō UVCVV GKPGT CTOWVURQNKVKUEJ DGIT×PFGVGP .QJPURTGK \WPI PCEJ WPVGP FWTEJ GKPGP M×PUVNKEJ XGTQTFPGVGP œ0KGFTKINQJPUGM VQTő



%MPFEHLUNGEN

 0OLITIKEMPFEHLUNGEN

'U NCUUGP UKEJ HQNIGPFG RQNKVKUEJG )GUVCNVWPIUOÑINKEJMGKVGP CWUOC EJGPFKGIGGKIPGVY¼TGPFKG/QDKNKV¼VCO#TDGKVUOCTMV\WGTJÑJGP

x x x

x x

x

8GTDGUUGTWPI FGT -KPFGTDGVTGWWPIUOÑINKEJMGKVGP KPUDGUQPFGTG OKVHNGZKDNGTGP\GKVNKEJGP1RVKQPGP OGJT 7OUKEJV DGKO 7ODCW FGT UQ\KCNGP 5KEJGTWPIUU[UVGOG DG VTKGDNKEJG QFGT VCTKHNKEJG -QORGPUCVKQPGP H×T FGP #DDCW WPKXGT UGNNGT.GKUVWPIGPDGTIGPKOOGTFKG)GHCJTXQP/QDKNKV¼VUHCNNGP ¯DGTYKPFWPI FGU ,WIGPFMWNVGU KP FGT 2GTUQPCNRQNKVKM WC FWTEJ ¯DGTYKPFWPIXQP/GEJCPKUOGPFKGFKG$GUEJ¼HVKIWPI•NVGTGTH×T FKG $GVTKGDG CWVQOCVKUEJ VGWTGT QFGT CWU CPFGTGP )T×PFGP WPCVV TCMVKXOCEJGP MQPVKPWKGTNKEJG(QTVUGV\WPIFGT4GHQTOXQP#WUDKNFWPIUQTFPWPIGP WPFFGT<WUCOOGPHCUUWPI XQP$GTWHGPWOFKG'KPUCV\DTGKVGXQP #WUDKNFWPIUSWCNKHKMCVKQPGP\WUVGKIGTP 5EJCHHWPI XQP OGJT 6TCPURCTGP\ ×DGT -QORGVGP\GP FKG FWTEJ 9GKVGTDKNFWPIWPFKO#TDGKVUXQNN\WIGTYQTDGPYWTFGPWPFFCOKV 'T\GWIWPIXQP OGJT /CTMVI¼PIKIMGKV DGVTKGDNKEJ GTYQTDGPGP *W OCPMCRKVCNU 'TJÑJWPI FGT 6TCPURCTGP\ FGU #TDGKVUOCTMVGU H×T $GVTKGDG WPF 'TYGTDUV¼VKIGFWTEJ#WUYGKVWPIFGT&KGPUVNGKUVWPIGPFGT$WPFGU CPUVCNVH×T#TDGKV

-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
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UND
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x x

ÑHHGPVNKEJG(ÑTFGTWPIFGTDGTWHNKEJGP9GKVGTDKNFWPICWEJXQP$G UEJ¼HVKIVGP OKV FGT /C²ICDG FCUU ×DGT FGP 'KP\GNDGVTKGD JKPCWU  PWV\DCTG3WCNKHKMCVKQPGPXGTOKVVGNVWPF\GTVKHK\KGTVYGTFGP (ÑTFGTWPIXQP/ÑINKEJMGKVGPFGU2GTURGMVKXGPYGEJUGNUCWEJY¼J TGPFGKPGUDGUVGJGPFGP$GUEJ¼HVKIWPIUXGTJ¼NVPKUUGUUQYKG©HHPWPI  XQP'KPICPIUVQTGPKPFKG$GVTKGDG

7PUGTG#PCN[UGJCVMGKPG#PJCNVURWPMVGFCH×TGTDTCEJVFCUUGKPCNNIG OGKPGT#DDCWFGU-×PFKIWPIUUEJWV\GUQFGTFKG#WUYGKVWPIXQPWPIG UEJ×V\VGP $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP IGGKIPGV UGKP MÑPPVGP OGJT $GYGIWPI KP FGP #TDGKVUOCTMV \W DTKPIGP /QVQT FGU #TDGKVUOCTMVGU UKPFFKG'KPUVGNNWPIGPDGKFGT'TNGKEJVGTWPIXQP'PVNCUUWPIGPJCPFGNV GU UKEJ WO œ'PFQHRKRGő .ÑUWPIGP FKG KP FGT #TDGKVUOCTMVRQNKVKM GDGPUQYGPKIVCWIGPYKGKO7OYGNVUEJWV\



&ORSCHUNGSBEDARFE

 )NTERNE
&LEXIBILISIERUNG
UND
!RBEITSBELASTUNG

9GPPGU\WVTKHHVFCUUFKG(NGZKDKNKV¼VUCPHQTFGTWPIGPCPFKG$GVTKGDGKP FGPXGTICPIGPGP\YCP\KI,CJTGPVCVU¼EJNKEJ\WIGPQOOGPJCDGPFCPP O×UUGPUKGCWHCPFGTG9GKUGDGY¼NVKIVYQTFGPUGKPCNUFWTEJFGPGZVGT PGP#WUVCWUEJXQP#TDGKVUMT¼HVGP
 &CU œ,QD#SVKX)GUGV\ő JCV \YGK FKGUDG\×INKEJG 0GWGTWPIGP KP FCU 5)$+++ GKPIG H×JTV9GKVGTDKNFWPIXQP$GUEJ¼HVKIVGPYGIGPGKPGUHGJNGPFGP$GTWHUCDUEJNWUUGUUQYKGŌ OKV\WP¼EJUVCWHH×PH,CJTG DGHTKUVGVGT )GNVWPIŌFKG 9GKVGTDKNFWPI$GUEJ¼HVKIVGT CD  ,CJTGPKP$GVTKGDGPDKU$GUEJ¼HVKIVGP0CEJYKGXQTHGJNVLGFQEJFKG(ÑTFGTWPIGKPGT 9GKVGTDKNFWPICPN¼UUNKEJGKPGT'KPUVGNNWPIYQFWTEJGKPG\KGNIGTKEJVGVGWPFFWCNG3WCNK HK\KGTWPIGTOÑINKEJVYGTFGPMÑPPVG   +O œ,QD#SVKX)GUGV\ő GKPIGH×JTV CNU œ9GKVGTDKNFWPI FWTEJ 8GTVTGVWPIő œ,QD4QVCVK QPőGKPKPFGT2TCZKUUGJTMQORNGZGUWPFPKEJVOCUUGPJCHVWOUGV\DCTGU/QFGNN

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ZWISCHEN
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"EST¼NDIGKEIT



EJWPIFGT(NGZKDKNKUKGTWPIXQP#TDGKVU\GKV5[UVGOGPUQYKGFGU#WUOC ²GU FGT VCVU¼EJNKEJGP 0WV\WPI XQP (NGZKDKNKV¼VUURKGNT¼WOGP 9GKVGTJKP Y¼TG \W WPVGTUWEJGP YGNEJG $GNCUVWPIGP FKG +PVGTPCNKUKGTWPI XQP (NGZKDKNKV¼VH×TFKG$GUEJ¼HVKIVGPOKVUKEJDTKPIVWPFQDGU-QPUVGNNCVK QPGP IKDVKPFGPGPCPIGOGUUGP HNCPMKGTVG(QTOGPFGT GZVGTPGP (NGZK DKNKV¼VH×TFKG#TDGKVUMT¼HVG\WVT¼INKEJGTY¼TGP

 -OBILIT¼T
UND
)NNOVATION

&KG/QDKNKV¼VCWHFGO#TDGKVUOCTMVKUVDKUJGTHCUVCWUUEJNKG²NKEJWPVGT FGOOCMTQÑMQPQOKUEJGP)GUKEJVURWPMVFGU#TDGKVUOCTMV#WUINGKEJGU UQYKG WPVGT FGP OKMTQÑMQPQOKUEJGP )GUKEJVURWPMVGP FGT Ō LG PCEJ CMVWGNNGT DGVTKGDNKEJGT 5KVWCVKQP Ō WPGTY×PUEJVGP #DYCPFGTWPI QFGT FGTWPGTY×PUEJVGPœ+OOQDKNKV¼VőXQP#TDGKVUMT¼HVGPDGJCPFGNVYQTFGP 'U HGJNV CP /C²UV¼DGP FCH×T YKG XKGN DGTWHNKEJG /QDKNKV¼V KP KJTGP XGTUEJKGFGPGP &KOGPUKQPGP Ō 6¼VKIMGKVUYGEJUGN #TDGKVIGDGTYGEJUGN $GTWHUYGEJUGN $TCPEJGPYGEJUGN WUY Ō H×T FKG QRVKOCNG -QORGVGP\ GPVHCNVWPI XQP #TDGKVUMT¼HVGP KO 8GTNCWHG KJTGT 'TYGTDUDKQITCRJKG HÑTFGTNKEJWPF\WVT¼INKEJKUV'DGPUQYGPKIIKDVGU/C²UV¼DGFCH×TYKG XKGN GZVGTPGT #WUVCWUEJ XQP *WOCPMCRKVCNVT¼IGTP H×T FKG KPPQXCVKQPU HÑTFGTNKEJG 4GMQORQUKVKQP FGU 9KUUGPU UQYKG H×T FKG &KHHWUKQP XQP 9KUUGP WPF +PPQXCVKQPGP GTHQTFGTNKEJ KUV +PPQXCVKQPUHQTUEJWPI FKG KOOGT DTGKVGT YGTFGPFG &KUMWUUKQP ×DGT 2TQDNGOG FGU 7OICPIU OKV 9KUUGP WPF #TDGKVUOCTMVHQTUEJWPI UVGJGP DKUJGT YGKVIGJGPF WPXGT DWPFGPPGDGPGKPCPFGT

 -OBILIT¼TSFÎRDERLICHE
2EGULIERUNG

)GHÑTFGTV YKTF FKG HTGKYKNNKIG /QDKNKV¼V FWTEJ CNNG 4CJOGPDGFKPIWP IGPFKGFGP#TDGKVUMT¼HVGPDGKO9GEJUGNFGU#TDGKVIGDGTUFKG/KVPCJ OGXQPKO'TYGTDUXGTNCWHGTYQTDGPGOœ-CRKVCNő *WOCPMCRKVCN8QT UQTIG-CRKVCN 5VCVWU GTNCWDGP &GUJCND KUV FKG \YKUEJGPDGVTKGDNKEJG /QDKNKV¼V CWH ×DGTDGVTKGDNKEJ QTICPKUKGTVGP $TCPEJGP#TDGKVUO¼TMVGP YKG\$FGO$CW#TDGKVUOCTMV XIN $QUEJ<×JNMG4QDKPGV  H×T $GVTKGDGYKG#TDGKVUMT¼HVGUQXKGNYGPKIGTRTQDNGOCVKUEJCNUCWHWPTG



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

IWNKGTVGP #TDGKVUO¼TMVGP >CTVKIG 4GIWNKGTWPIGP UGV\GP GKPG TGNCVKX GKPFGWVKIGWPFMQPITWGPVG#DITGP\DCTMGKVGKPGT$TCPEJGWPFFGTFCTKP FQOKPKGTGPFGP $GTWHG UQYKG JQJG *CPFNWPIU WPF -QPUGPUH¼JKIMGKV FGT #MVGWTG XQTCWU 5KG UKPF FGUJCND CWH GKP\GNPG $TCPEJGP DGITGP\V WPF PKEJV QJPG YGKVGTGU ×DGTVTCIDCT (QTUEJWPIUDGFCTH DGUVGJV FCJGT JKPUKEJVNKEJFGTKO2TQ\GUUFGU5VTWMVWTYCPFGNU GTHQNIGPFGP -QPUVKVW KGTWPIPGWGT$TCPEJGPCNU#TGPGPFGT)GUVCNVWPIWPF4GIWNKGTWPI $TCPEJGPURG\KHKUEJG 4GIWNKGTWPIGP MÑPPGP HTGKNKEJ PWT FKG /QDKNKV¼V KPPGTJCND GKPGT $TCPEJG HÑTFGTP (QTUEJWPIUDGFCTH DGUVGJV HQNINKEJ CWEJFCJKPIGJGPFFCUIGUCOVG5[UVGOFGT4KUKMQ8QTUQTIGFGT.QJP PGDGPNGKUVWPIGP FGU 0CEJYGKUGU DGTWHNKEJGT 3WCNKHKMCVKQPGP WPF FGT <WOGUUWPIXQPDGTWHNKEJGO5VCVWUWPVGTFGO)GUKEJVURWPMVFGT(ÑTFG TWPIQFGT$GJKPFGTWPIHTGKYKNNKIGTDGTWHNKEJGT/QDKNKV¼V\WDGYGTVGP

 "ERUFLICHKEIT
IN
DER
7ISSENSGESELLSCHAFT

&KG I¼PIKIGP 2CTQNGP XQP FGT œCDPGJOGPFGP *CNDYGTV\GKV FGU 9KU UGPUő WPF FGT 'PVDGTWHNKEJWPI FGT #TDGKV H×JTGP QHHGPUKEJVNKEJ KP FKG +TTG 'TUEJGKPWPIGP CWU FGT 2KQPKGT\GKV XQP +60GWIT×PFWPIGP F×THGP PKEJV H×T FKG <WMWPHV FGU )CP\GP IGPQOOGP YGTFGP &KG 0GWMQPUVK VWKGTWPIXQP$GTWHUTQNNGPFKG8GTUEJOGN\WPIGDGPUQYKGFKG#WUFKHHG TGP\KGTWPI XQP $GTWHGP WPF FKG XQTCWUUEJCWGPFG 9GKVGTGPVYKEMNWPI FGT#WUDKNFWPIUQTFPWPIGPWPFFGT9GKVGTDKNFWPIUCPIGDQVGUKPFFCJGT GKP\GPVTCNGT(QTUEJWPIUIGIGPUVCPF $GK YCEJUGPFGP #PVGKNGP XQP #MCFGOKMGTP CP FGP $GUEJ¼HVKIVGP WPF YGKVIGJGPFGT #MCFGOKUKGTWPI FGT (×JTWPIUGDGPGP YGTFGP FKG H×T FKG $GY¼NVKIWPI FGT \WM×PHVKIGP *GTCWUHQTFGTWPIGP GPVUEJGKFGPFGP DG TWHNKEJGP5GNDUVXGTUV¼PFPKUUG\WGKPGOITQ²GP6GKNCPFGP*QEJUEJWNGP IGRT¼IV &GUJCND ITGKHV GKPG &KUMWUUKQP ×DGT FKG <WMWPHV FGT $GTWHG FKG UKEJ CNNGKP CO FWCNGP 5[UVGO CDCTDGKVGV XKGN \W MWT\ 9¼JTGPF ITQ²G #PUVTGPIWPIGP FCTCWH XGTYGPFGV YGTFGP HCEJ×DGTITGKHGPFGU 9KUUGP WPF 5EJN×UUGNSWCNKHKMCVKQPGP KP FWCNG #WUDKNFWPIUQTFPWPIGP \W KPVGITKGTGP NKGIV FKG #WUDKNFWPIUTGCNKV¼V FGT *QEJUEJWNGP FGOIG IGP×DGT YGKV \WT×EM &KG (TCIG PCEJ FGT 6TCPURCTGP\ WPF 8GTINGKEJ

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



DCTMGKV XQP #DUEJN×UUGP UVGNNV UKEJ H×T FKG CMCFGOKUEJG #WUDKNFWPI IGPCWUQYKGKO$GTGKEJFGTFWTEJ(QTVDKNFWPIGTTGKEJVGP3WCNKHKMCVKQ PGP



0ROGRAMMEMPFEHLUNGEN

 .ACHHALTIGE
!RBEITSGESTALTUNG
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9¼JTGPF œ/KMTQWPVGTPGJOGTő KP FGP CMVWGNNGP (ÑTFGTRTQITCOOGP ITQ²G#WHOGTMUCOMGKVIGPKG²GPHKPFGPMNGKPGTG7PVGTPGJOGPCNU #T DGKVIGDGTHCUV PWT WPVGTFGP ×DGTNCRRGPFGP4WDTKMGP œ*CPFYGTMőWPF œ$CWYKTVUEJCHVő GZRNK\KVG $GT×EMUKEJVKIWPI 'U HGJNV CP GKPGO *CPF NWPIUMQP\GRVH×TFKGPCEJJCNVKIG#TDGKVUIGUVCNVWPIKPMNGKPGP$GVTKGDU GKPJGKVGPFKGH×TFKGUG#WHICDG×DGTMGKPGRTQHGUUKQPGNNGP5V¼DGXGTH× IGP &KHHWUKQP XQP 5VCPFCTFU WPF -QP\GRVGP PCEJJCNVKIGT #TDGKVUIGU VCNVWPI KUV WPVGT FKGUGP $GFKPIWPIGP MCWO FWTEJ GKP\GNDGVTKGDNKEJG /QFGNNXQTJCDGP QFGT FWTEJ FKG &GOQPUVTCVKQP XQP œDGUV RTCEVKEGő \W GTYCTVGP FKG FCPP XQP FGP XGTCPVYQTVNKEJGP #MVGWTGP CPFGTGT 7PVGT PGJOGP CFCRVKGTV Y×TFGP 0QVYGPFKI KUV XKGNOGJT GKP ×DGTDGVTKGDNKEJ XGTCPMGTVGU CTDGKVUIGUVCNVGTKUEJGP 9KUUGPUOCPCIGOGPVU H×T -/7 FCU PKEJV PWT 7PVGTPGJOGPUNGKVWPIGP UQPFGTP CWEJ FKG $GUEJ¼HVKIVGP GT TGKEJVFKG\WPGJOGPF\W)GUVCNVGTPKJTGTGKIGPGP#TDGKV YGTFGP O×U UGP

 )NTEGRATION
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!RBEITSGESTALTUNG
+OMPETENZENTWICKLUNG UND
-OBILIT¼T

$GVTKGDNKEJG/QFGTPKUKGTWPIXGTDKPFGVUKEJCWHFGOCMVWGNNGP'PVYKEM NWPIUPKXGCW XQP 1TICPKUCVKQPGP KOOGT GPIGT OKV FGT -QORGVGP\GPV YKEMNWPI FGT $GUEJ¼HVKIVGP .GV\VGTG UVGJV CDGT KP XKGNH¼NVKIGT WPF FWTEJCWUYKFGTURT×EJNKEJGT9GKUGKP9GEJUGNYKTMWPI OKVFGT/QDKNK V¼V$GTWHNKEJG-QORGVGP\GPMÑPPGPFWTEJ/QDKNKV¼VUQYQJNGTYQTDGP CNU CWEJ GPVYGTVGV YGTFGP FKG #DUKEJV FKG 5VGNNG \W YGEJUGNP MCPP \WO -QORGVGP\GTYGTD UQYQJN OQVKXKGTGP CNU CWEJ FKG IGIGPVGKNKIG 9KTMWPI JCDGP FKG $GH×TEJVWPI #DYCPFGTWPI \W HÑTFGTP MCPP $G



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+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
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VTKGDG XQP 9GKVGTDKNFWPIUKPXGUVKVKQPGP CDUEJTGEMGP WUY 'KP 2TQ ITCOO FCU CWH PCEJJCNVKIG #TDGKVUIGUVCNVWPI WC FWTEJ 'PVYKEMNWPI DGTWHNKEJGT -QORGVGP\GP UGV\V OWUU FCJGT FKG 2GTURGMVKXG FGU GZVGT PGP #TDGKVUOCTMVGU UVGVU OKV TGHNGMVKGTGP -QORGVGP\GPVYKEMNWPI CNU (ÑTFGTWPIFGT$GUEJ¼HVKIWPIUH¼JKIMGKVOWUUKPFGT2GTURGMVKXGFGTDG TWHNKEJGP .CWHDCJP GTHQNIGP QD FKGUG PWP KPPGTJCND GKPGU $GVTKGDGU XGTN¼WHVQFGT×DGT$GVTKGDUITGP\GPJKPYGI&KGXGTUV¼TMVG*KPYGPFWPI FGU2TQITCOOU\WMNGKPGTGP$GVTKGDUGKPJGKVGPOKVKJTGTKOOGT PQEJŌ WPF YQJN CWEJ KP <WMWPHV Ō JÑJGTGP (NWMVWCVKQP FGT #TDGKVUMT¼HVG OCEJVGUGTHQTFGTNKEJ#TDGKVUIGUVCNVWPIWPF-QORGVGP\GPVYKEMNWPIKP FGT #TGPC TGIKQPCNGT $TCPEJGPCTDGKVUO¼TMVG \W MQP\KRKGTGP WPF PKEJV H×TFGPKUQNKGTVGP$GVTKGD

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UND
"EST¼NDIGKEIT



$# $WPFGUCPUVCNV H×T #TDGKV  #TDGKVUOCTMV  #OVNKEJG 0CEJTKEJVGPFGT$WPFGUCPUVCNVH×T#TDGKV5QPFGTPWOOGT $CGVJIG/$CGVJIG-KPUM[8>KORNK\KVG+PPQXCVKQPUOQ FWU <WO <WUCOOGPJCPI XQP DGVTKGDNKEJGT #TDGKVUQTICPKUCVKQP JWOCP TGUQWTEGU FGXGNQROGPV WPF +PPQXCVKQP +P .GJPGT ( $CGVJIG / -×JN , 5VKNNG ( *I $GUEJ¼HVKIWPI FWTEJ +PPQ XCVKQP5/×PEJGPWPF/GTKPI4CKPGT*CORR $GEM74KUKMQIGUGNNUEJCHVCWHFGO9GIKPGKPGTCPFGTG/Q FGTPG(TCPMHWTVC/CKP5WJTMCOR $GJTKPIGT (T  $GTWHNKEJG 3WCNKHKMCVKQPGP $GTWHUYGEJUGN WPF FKG8GTYGTVWPIXQP3WCNKHKMCVKQPGP'TYGTDUDKQITCRJKUEJG#PCN[ UGP CWH FGT )TWPFNCIG FGU 5Q\KQÑMQPQOKUEJGP 2CPGNU  5 +P $WPFGUOKPKUVGTKWO H×T $KNFWPI WPF (QTUEJWPI *I 3WCNKHKMCVK QPUUVTWMVWTDGTKEJV  MGKPG HQTVNCWHGPFG 2CIKGPKGTWPI $QPP $WPFGUOKPKUVGTKWOH×T$KNFWPIWPF(QTUEJWPI HVRYYYDODHFGSWCNKHKMCVKQPUUVTWMVWTDGTKEJVARFH $GPFGT 5V *CCU # -NQUG %  +#$ GORNQ[OGPV UWDUCORNG 1RRQTVWPKVKGUHQTCPCN[UKURTQXKFGFD[VJGCPQP[OKUGF UWDUCORNG$QPP+<#FKUEWUUKQPRCRGT $GPFGT5V*KN\GPFGIGP,4QJYGT)4WFQNRJ*&KG+#$ $GUEJ¼HVKIVGPUVKEJRTQDG  0×TPDGTI $GKVT¼IG \WT #T DGKVUOCTMVWPF$GTWHUHQTUEJWPI $GTIGOCPP#5EJPGKFGT*+UVFGTFGWVUEJG#TDGKVUOCTMVDG YGINKEJGTIGYQTFGP!'KPG#PCN[UGCPJCPFFGT7PVGTPGJOGPU\WIG JÑTKIMGKVUFCVGP KP 9GUVFGWVUEJNCPF 9KTVUEJCHV KO 9CPFGN   $GTVGNUOCPP 5VKHVWPI *CPU$ÑEMNGT5VKHVWPI *I  /KVDGUVKO OWPIWPFPGWG7PVGTPGJOGPUMWNVWTGPŌ$KNCP\ WPF2GTURGMVKXGP $GTKEJV FGT -QOOKUUKQP /KVDGUVKOOWPI )×VGTUNQJ 8GTNCI $GT VGNUOCPP5VKHVWPI



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

$KVVPGT55EJKGVKPIGT/5EJTQVJ,9GKPMQRH%%CNN%GP VGTPGWG6C[NQTKUKGTWPIQFGTKPPQXCVKXG&KGPUVNGKUVWPIUQTICPKUCVK QP! )GNUGPMKTEJGP +PUVKVWV #TDGKV WPF 6GEJPKM ,CJTDWEJ    JVVRKCVKPHQKCVIGFGCMVWGNNXGTQGHHLCJTD DKVVPGTUEJKGVKPIGTUEJTQVJRFH $QUEJ)*CVFCU0QTOCNCTDGKVUXGTJ¼NVPKUGKPG <WMWPHV!95+ /KVVGKNWPIGP $QUEJ )  0GWG .GTPMWNVWTGP WPF #TDGKVPGJOGTKPVGTGUUGP +P -QORGVGP\GPVYKEMNWPI/×PUVGTGVCN9CZOCPP $QUEJ )  -QPVWTGP GKPGU PGWGP 0QTOCNCTDGKVUXGTJ¼NVPKUUGU 95+/KVVGKNWPIGP $QUEJ ) -CNKPC 6 .GJPFQTHH 5V 9CIPGT #N 9GKPMQRH %  <WT <WMWPHV FGT 'TYGTDUCTDGKV 'KPG 2QUKVKQPUDGUVKOOWPI CWHFGT$CUKUGKPGT#PCN[UGMQPVTQXGTUGTYKUUGPUEJCHVNKEJGT&GDCV VGP&×UUGNFQTH*CPU$ÑEMNGT5VKHVWPI#TDGKVURCRKGT$F JVVRYYYDQGEMNGTFGGDKDXQNNVGZVG#TDGKVURCRKGTGRFH $QUEJ)9CIPGT#N&KGPUVNGKUVWPIUDGUEJ¼HVKIWPIKP'WTQRC 'KP .¼PFGTXGTINGKEJ +P +PUVKVWV #TDGKV WPF 6GEJPKM ,CJTDWEJ 5)GNUGPMKTEJGP+PUVKVWV#TDGKVWPF6GEJPKM $QUEJ ) 9CIPGT #N  -QPXGTIGP\ FGT #TDGKVU\GKVY×PUEJG KP 9GUVGWTQRC -QPVWTGP GKPGU PGWGP #TDGKVU\GKVUVCPFCTFU +#64G RQTV  JVVRKCVKPHQKCVIGFGKCVTGRQTVTGRQTV RFHJVVRKCVKPHQKCVIGFGKCVTGRQTVTGRQTVRFH $QUEJ)<×JNMG4QDKPGV->$CWCTDGKVUOCTMV5Q\KQNQIKG WPF©MQPQOKGGKPGT$TCPEJG(TCPMHWTV0GY;QTM%CORWU $TGGP44KUMTGEQOOQFKHKECVKQPCPFUVTCVKHKECVKQP5QEKQNQI[  $×EJVGOCPP%(GVCN$GHTKUVGVG#TDGKVUXGTVT¼IGPCEJFGO$G UEJ¼HVKIWPIUHÑTFGTWPIUIGUGV\ $GUEJ()  $QPP $WPFGUOK PKUVGTH×T#TDGKVWPF5Q\KCNQTFPWPI(QTUEJWPIUDGTKEJV $×VVPGT4-KTUEJ,$×PFPKUUGH×T#TDGKVKO$GVTKGD&×UUGN FQTHGFKVKQPFGT*CPU$ÑEMNGT5VKHVWPI

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



%QJGP &  (GJNFKCIPQUG )NQDCNKUKGTWPI &KG 0GWXGTVGKNWPI FGU 9QJNUVCPFU PCEJ FGT FTKVVGP KPFWUVTKGNNGP 4GXQNWVKQP (TCPMHWTV 0GY;QTM%CORWU %QTPGV\9 5EJ¼HGT *  *CV &GWVUEJNCPF FGP &KGPUVNGKUVWPIU T×EMUVCPFIGIGP×DGTFGP75#CWHIGJQNV!9KTVUEJCHVUFKGPUV8++  %TCOGT7  -NGKP WPF /KVVGNDGVTKGDG *QHHPWPIUVT¼IGT FGT $G UEJ¼HVKIWPIURQNKVKM! /KVVGKNWPIGP CWU FGT #TDGKVUOCTMV WPF $G TWHUHQTUEJWPI %TCOGT7>6TGPF\WMNGKPGTGP$GVTKGDGP'TIGDPKUUGGKPGT #WUYGTVWPI FGT $GUEJ¼HVKIVGPUVCVKUVKM H×T FKG $WPFGUTGRWDNKM &GWVUEJNCPF+P$GTIGT,&QOG[GT8(WPFGT/ *I-NGKP DGVTKGDG KO YKTVUEJCHVNKEJGP 9CPFGN (TCPMHWTV0GY ;QTM %CO RWU %TCOGT7-QNNGT/  )GYKPPG WPF 8GTNWUVG XQP #TDGKVURN¼V \GPKP$GVTKGDGPŌFGT ,QD6WTPQXGT#PUCV\ /KVVGKNWPIGPCWUFGT #TDGKVUOCTMVWPF$GTWHUHQTUEJWPI &CXKFQY9*/CNQPG/56JGXKTVWCNEQTRQTCVKQP5VTWE VWTKPI CPF TGXKVCNK\KPI VJG EQTRQTCVKQP HQT VJG UV EGPVWT[ 0GY ;QTM &KGVTKEJ *  'ORKTKUEJG $GHWPFG \WT 5EJGKPUGNDUV¼PFKIMGKV


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

&KPIGNFG[+4KGUVGTU7PXQNNGPFGVG&KGPGWGP4GIGNWPIGPFGT /CTM,QDU5Q\KCNG5KEJGTJGKV &KPIGNFG[++PVGTPCVKQPCNEQORCTKUQPQHVCZU[UVGOUCPF VJGKT KORCEV QP VJG YQTMHCOKN[DCNCPEKPI )GNUGPMKTEJGP /CPWUMTKRV +PUVKVWV#TDGKVWPF6GEJPKM JVVRYYYKCVKPHQKCVIGFGCMVWGNNXGTQGHHCOFKPIGNDRFH &KPIGNFG[+ *I'TYGTDUV¼VKIMGKVWPF(COKNKGKP5VGWGTWPF 5Q\KCNXGTUKEJGTWPIUU[UVGOGP $GI×PUVKIWPIGP WPF $GNCUVWPIGP XGTUEJKGFGPGTHCOKNKCNGT'TYGTDUOWUVGTKO.¼PFGTXGTINGKEJ1RNC FGP.GUMG $WFTKEJ &QDKUEJCV4*WUGOCPP4 *I$GTWHNKEJG9GKVGTDKNFWPICNU HTGKGT/CTMV!4GIWNCVKQPUCPHQTFGTWPIGPFGTDGTWHNKEJGP9GKVGTDKN FWPIKPFGT&KUMWUUKQP$GTNKPGFKVKQPUKIOC &QQICP -  +PUGEWTKV[ CPF NQPIVGTO GORNQ[OGPV 9QTM 'O RNQ[OGPV5QEKGV[ &TCIGPFQTH4*GGTKPI9$GUEJ¼HVKIWPIUFCWGT'HHK\KGP\WPF (NGZKDKNKV¼V 'KP $GKVTCI \WT ©MQPQOKG FGU $GUEJ¼HVKIWPIUXGTJ¼NV PKUUGU +P $WVVNGT (T )GTNCEJ - 5EJOKGFG 4 *I #TDGKVU OCTMV WPF $GUEJ¼HVKIWPI 5  (TCPMHWTV0GY ;QTM %CO RWU &TGZGN +  &CU -QP\GRV XQP -QORGVGP\ WPF FKG +PVGTGUUGP FGT IGUGNNUEJCHVNKEJGP #MVGWTG Ō 'THCJTWPIGP CWU FGO GWTQR¼KUEJGP #WUNCPF+P&GJPDQUVGN2GVGTGVCN *I-QORGVGP\GPVYKEMNWPI KP XGTPGV\VGP .GTPUVTWMVWTGP )GUVCNVWPIUCWHICDGP H×T DGVTKGDNKEJG WPFTGIKQPCNG5Q\KCNRCTVPGT$GTNKP &×V\9#TDGKVUTGEJV#WHN/×PEJGP%*$GEM 'TNKPIJCIGP / -PWVJ /  #WH FGT 5WEJG PCEJ FGO 6WTDQ #TDGKVUOCTMV
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



'TNKPIJCIGP/<×JNMG4QDKPGV-$TCPEJGPYGEJUGNKO$CW JCWRVIGYGTDG 'KPG #PCN[UG FGT +#$$GUEJ¼HVKIVGPUVKEJRTQDG H×T FKG ,CJTG  DKU  /KVVGKNWPIGP CWU FGT #TDGKVUOCTMV WPF $GTWHUHQTUEJWPI (CTDGT*5#TGNKHGVKOGLQDUFKUCRRGCTKPI!,QDFWTCVKQPKPVJG 7PKVGF5VCVGU%CODTKFIG/#0$'49QTMKPI2CRGT 0Q9 (NGEMGT,0QV9GPFKIMGKV!<WO<WUCOOGPJCPIXQPHNGZKDNGP 7PVGTPGJOGPUHQTOGP 3WCNKHKMUVKQPUCPHQTFGTWPIGP WPF #TDGKVU OCTMVTGIWNKGTWPI +P


-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

,CGIGT&#5VGXGPU#*+ULQDUVCDKNKV[KPVJG75HCNNKPI! 4GEQPEKNKPI VTGPFU KP VJG %WTTGPV 2QRWNCVKQP 5WTXG[ CPF 2CPGN 5VWF[ QH +PEQOG &[PCOKEU ,QWTPCN QH .CDQT 'EQPQOKEU  55 ,CPUGP 4  #TDGKVUDGFKPIWPIGP #TDGKVUDGNCUVWPIGP WPF 8GT¼P FGTWPIGP CWH DGVTKGDNKEJGT 'DGPG +P &QUVCN 9 ,CPUGP 4 2CTOGPVKGT - *I 9CPFGN FGT 'TYGTDUCTDGKV #TDGKVUUKVWCVKQP +PHQTOCVKUKGTWPIDGTWHNKEJG/QDKNKV¼VWPF9GKVGTDKNFWPI#TDGKVU UKVWCVKQP+PHQTOCVKUKGTWPIDGTWHNKEJG/QDKNKV¼VWPF9GKVGTDKNFWPI 5 5  0×TPDGTI $GKVT¼IG \WT #TDGKVUOCTMV WPF $GTWHUHQT UEJWPI0T ,GPMKPU & ,QDRQYGT $NWG CPF YJKVG EQNNCT FGOQETCE[ .QP FQP*GKPGOCPP ,WPIDCWGT)CPU/*ÑPKUEJ2&CWGTIGTKPIH×IKIGT$GUEJ¼H VKIWPIGP/KVVGKNWPIGPCWUFGT#TDGKVUOCTMVWPF$GTWHUHQTUEJWPI  -CNKPC 6 -PWVJ /  #TDGKVUNQUKIMGKV CNU ¯DGTICPI \YKUEJGP $GUEJ¼HVKIWPI WPF 4GPVG KP 9GUVFGWVUEJNCPF )GNUGPMKTEJGP +P UVKVWV#TDGKVWPF6GEJPKM)TCWG4GKJG0T JVVRKCVKPHQKCVIGFGCMVWGNNXGTQGHHCOMPWVJCFJVON -KNRGT * 4GJHGNF &  8QO -QP\GRV FGT #IINQOGTCVKQPUXQT VGKNG\WO+PFWUVTKCN&KUVTKEV¯DGTNGIWPIGP\WT$GFGWVWPIKPPGTTG IKQPCNGT8GTHNGEJVWPIGPWPF-QQRGTCVKQPUDG\KGJWPIGPH×TFKG5VC DKNKV¼VXQP4GIKQPGP)GNUGPMKTEJGP+#6FKUEWUUKQPRCRGT25 -KTUEJ , -NGKP / .GJPFQTHH 5V 8QUU&CJO &  œ&CTH U GVYCU YGPKIGT UGKP!ő #TDGKVU\GKVGP WPF $GUEJ¼HVKIWPIUDGFKPIWP IGPKO.GDGPUOKVVGNGKP\GNJCPFGN'KPGWTQR¼KUEJGT8GTINGKEJ$GT NKPGFKVKQP5KIOC -NGKPDCWO & )  5WTXKXCN CPCN[UKU # UGNHNGCTPKPI VGZV 0GY ;QTMGVCN5RTKPIGT

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



-PWVJ/8QPFGT.GDGPUUVGNNWPI\WTPCEJJCNVKIGP$GUEJ¼HVK IWPIUH¼JKIMGKV 5KPF YKT CWH FGO 9GI \WO *QEJIGUEJYKPFKI MGKVUCTDGKVUOCTMV!+P$QUEJ) *I<WMWPHVFGT'TYGTDUCTDGKVŌ 5VTCVGIKGPH×T#TDGKVWPF7OYGNV5(TCPMHWTVCO/CKP %CORWU -PWVJ/>2TGKUFGU9CPFGNU9KTVUEJCHVNKEJG7OUVTWMVWTKG TWPI#TDGKVUMT¼HVGHTGKUGV\WPIWPF#TDGKVUNQUKIMGKVKP9GUVFGWVUEJ NCPF)GNUGPMKTEJGP+PUVKVWV#TDGKVWPF6GEJPKM)TCWG 4GKJG0T JVVRKCVKPHQKCVIGFGCMVWGNNXGTQGHHCOMPWVJGRFH -PWVJ/5GPMWPIFGT#TDGKVUNQUKIMGKVFWTEJ#WUUVKGICWUFGO 8QTTWJGUVCPF)GUGNNUEJCHVNKEJG WPF DGVTKGDNKEJG +PPQXCVKQPUGTHQT FGTPKUUG KO 7OICPI OKV FGO UVTWMVWTGNNGP WPF FGOQITCRJKUEJGP 9CPFGN+P$TÑFPGT2*GNOUV¼FVGT'9KFOCKGT$ *I9KU UGPUVGKNWPI5/×PEJGPWPF/GTKPI4CKPGT*CORR -PWVJ /  &CU œ'PFG FGT 'TYGTDUCTDGKVő QFGT &KG œ5CWTGP 6TCWDGPő FGT #TDGKVUHÑTFGTGT +P 6TWDG # 9KVVKI-QRRG *

*I'HHGMVJCUEJGTGKQFGT9KGGHHGMVKXKUVFKG #TDGKVUOCTMVRQNK VKM!5/×PUVGT*CODWTI.QPFQP.KV -QJNK /  +PUVKVWVKQPCNKUKGTWPI WPF +PFKXKFWCNKUKGTWPI FGT 'T YGTDUDKQITCRJKG+P$GEM7$GEM)GTPUJGKO' *I4KUMCPVG (TGKJGKVGP5(TCPMHWTVC/CKP5WJTMCOR -QOOKUUKQP H×T <WMWPHVUHTCIGP FGT (TGKUVCCVGP $C[GTP WPF 5CEJUGP  'TYGTDUV¼VKIMGKV WPF #TDGKVUNQUKIMGKV KP &GWVUEJNCPF 'PV YKEMNWPI7TUCEJGPWPF/C²PCJOGP6GKN+'PVYKEMNWPIXQP'T YGTDUV¼VKIMGKV WPF #TDGKVUNQUKIMGKV KP &GWVUEJNCPF WPF CPFGTGP HT×JKPFWUVTKCNKUKGTVGP.¼PFGTP$QPP .CPMGPCW-$GVTKGD+P5EJ¼HGTU$ *I)TWPFDGITKHHGFGT 5Q\KQNQIKG#WHN1RNCFGP.GUMG $WFTKEJ .GHTGUPG('ORNQ[CDKNKV[CVVJGJGCTVQHVJG'WTQRGCPGORNQ[ OGPVUVTCVGI[6TCPUHGT .GKEJV45VQEMOCPP4&KG-NGKPGPICP\ITQ²!>9CPFGN FGT $GVTKGDUITѲGPUVTWMVWT KO $TCPEJGPXGTINGKEJ 5Q\KCNG 9GNV 



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

/CTZ -  &CU -CRKVCN -TKVKM FGT RQNKVKUEJGP ©MQPQOKG -CTN /CTZ(TKGFTKEJ'PIGNU9GTMG$CPF$GTNKP&KGV\ /CVJGWU5&KGPUVNGKUVWPIUCTDGKVCNU#WHHCPIPGV\!'KPG#PCN[UG FGT 'KPVTKVVG WPF 9GEJUGN KP &KGPUVNGKUVWPIUCTDGKV OKV &CVGP FGU 5Q\KQÑMQPQOKUEJGP2CPGNU$GTNKP9<$FKUEWUUKQPRCRGTPQ(5+  /CWGT#5GKHGTV*$GVTKGDNKEJG$GUEJ¼HVKIWPIUWPF9GVVDG YGTDUD×PFPKUUG Ō 5VTCVGIKG H×T -TKUGPDGVTKGDG QFGT PGWG TGIG NWPIURQNKVKUEJG0QTOCNKV¼V!/CPWUMTKRVYQJNXQTIGUGJGPH×T95+ /KVVGKNWPIGP! /WV\ )  $KQITCRJKUEJG 0QTOCNKUKGTWPI FKUMQPVKPWKGTNKEJGT 'T YGTDUXGTN¼WHG'KPGGORKTKUEJG5VWFKG\WT8GTYGPFWPICNNV¼INKEJGT WPF YKUUGPUEJCHVNKEJGT&GWVWPIGPKPRTGM¼TGP $GUEJ¼HVKIWPIUUKVW CVKQPGP/×PEJGP /×EMGPDGTIGT7&KG-TKUGFGU0QTOCNCTDGKVUXGTJ¼NVPKUUGU*CV FCU#TDGKVUTGEJVPQEJ<WMWPHV!
.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



1'%&'FWECVKQPCVCINCPEG+PFKECVQTU2CTKU1'%& 1K9;+FUQP6.(KTOUK\GCPFYCIGU+P#UJGPHGNVGT1 %CTF& GFU*CPFDQQMQH.CDQT'EQPQOKEU8QN #OUVGTFCO0QTVJ*QNNCPF 2KEQV#4GKEJYCNF49KICPF46&KGITGP\GPNQUG7PVGT PGJOWPI +PHQTOCVKQP 1TICPKUCVKQP WPF /CPCIGOGPV .GJTDWEJ \WT7PVGTPGJOGPUH×JTWPIKO+PHQTOCVKQPU\GKVCNVGT#WHN9KGU DCFGP)CDNGT 2QYGNN990GKVJGTOCTMGVPQTJKGTCTEJ[0GVYQTMHQTOUQH QTICPK\CVKQP+P5VCY$/%WOOKPIU.. GFU4GUGCTEJKP QTICPK\CVKQPCNDGJCXKQTRR)TGGPYKEJ%QPP 2[MG ( 5GPIGPDGTIGT 9 GFU  +PFWUVTKCN FKUVTKEVU CPF NQECN GEQPQOKE TGIGPGTCVKQP )GPGXC +PVGTPCVKQPCN +PUVKVWVG HQT .CDQWT 5VWFKGU 4GKEJ4$&KGPGWG9GNVYKTVUEJCHV&CU'PFGFGTPCVKQPCNGP ©MQPQOKG(TCPMHWTVCO/CKP$×EJGTIKNFG)WVGPDGTI 4QUG5V6JGFGENKPGQHGORNQ[OGPVUVCDKNKV[KPVJGU9C UJKPIVQP&%0CVKQPCN%QOOKUUKQPQP'ORNQ[OGPV2QNKE[ 4WFQNRJ *  $GHTKUVGVG $GUEJ¼HVKIWPI YGKVIGJGPF UVCDKN +#$ -WT\DGTKEJVXQP 4WFQNRJ *  )GTKPIH×IKIG $GUEJ¼HVKIWPI OKV UVGKIGPFGT 6GP FGP\ 'TJGDWPIUMQP\GRVG 'TIGDPKUUG WPF +PVGTRTGVCVKQPURTQDNGOG FGT XGTH×IDCTGP &CVGPSWGNNGP +#$9GTMUVCVVDGTKEJV 0T  XQP  4WFQNRJ *  &CU &/)GUGV\ 9CU ¼PFGTV UKEJ H×T YGP! +#$-WT\DGTKEJV0TXQP 5CPFDGTI —  8QNXQ CO 5EJGKFGYGI Ō 'HHGMVKXG WPF OGPUEJ NKEJG (CDTKMGP YGTFGP QJPG VTKHVKIG )T×PFG IGUEJNQUUGP #TDGKV 



-ATTHIAS
+NUTH
-ARCEL
%RLINGHAGEN
4HORSTEN
+ALINA
UND
'ERNOT
-ÔHGE

5CZGPKCP#.4GIKQPCNCFXCPVCIGEWNVWTGCPFEQORGVKVKQPKP 5KNKEQP8CNNG[CPF4QWVG%CODTKFIG/#*CTXCTF7PKXGTUKV[ 2TGUU 5EJGVVMCV4+PPQXCVKQPWPF#TDGKVUOCTMVF[PCOKM$GTNKP0GY ;QTM&G)TW[VGT 5EJGVVMCV45VTQOCPCN[UGFGU#TDGKVUOCTMVGU>,QDVWTPQXGT WPFFGT.CDQTVWTPQXGT#PUCV\9K5V 5EJGVVMCV4(NQYUKPNCDQTOCTMGVU%QPEGRVUCPFKPVGTPCVKQPCN EQORCTCVKXGTGUWNVU+P5EJGVVMCV4 GF6JGHNQYCPCN[UKUQHNC DQWTOCTMGVURR.QPFQPCPF0GY;QTM4QWVNGFIG 5EJO¼JN9(CEJKPIGT72TQ\G²RTQFW\KGTVG&CVGPCNU)TWPF NCIG H×T UQ\KCN WPF XGTVGKNWPIURQNKVKUEJG #PCN[UGP Ō 'THCJTWPIGP OKV &CVGP FGT 4GPVGPXGTUKEJGTWPIVT¼IGT H×T .¼PIUUEJPKVVCPCN[UGP +P *CWUGT GV CN /KMTQCPCN[VKUEJG )TWPFNCIGP FGT )GUGNNUEJCHVU RQNKVKM$GTNKP#MCFGOKG 5EJOKF )  ¯DGTI¼PIG KP FKG 8QNNDGUEJ¼HVKIWPI Ō (QTOGP WPF (KPCP\KGTWPI GKPGT \WMWPHVUIGTGEJVGP #TDGKVUOCTMVRQNKVKM $GTNKP 9<$FKUEWUUKQPRCRGTU(5+×DGTCTDGKVGVG#WHN 5EJOKFV ' /  $GVTKGDUITѲG $GUEJ¼HVKIVGPGPVYKEMNWPI WPF 'PVNQJPWPI'KPGÑMQPQOGVTKUEJG #PCN[UG H×TFKG $WPFGUTGRWDNKM &GWVUEJNCPF%CORWU 5EJPGKFGT 0 .KOOGT 4  /QDKNKV¼V GT\GWIV 5VTGUU 2GTUQPCN YKTVUEJCHV 5EJWOCPP /  (TK²V FKG 5JCTGJQNFGT8CNWG©MQPQOKG FKG OQ FGTPG #TDGKV! 8QP FGT OGPUEJGPIGTGEJVGP #TDGKVUIGUVCNVWPI \W T×EM \WO 'KPOKPWVGPVCMV CO $CPF (TCPMHWTVGT 4WPFUEJCW &Q MWOGPVCVKQP0QXGODGT 5GKHGTV / 2CYNQYUM[ 2  +PPGTDGVTKGDNKEJGU 8GTVTCWGP CNU 8GTDTGKVWPIUITGP\GCV[RKUEJGT$GUEJ¼HVKIWPIUHQTOGP/KVVGKNWPIGP CWUFGT#TDGKVUOCTMVWPF$GTWHUHQTUEJWPI

.ACHHALTIGE
!RBEITSGESTALTUNG
ZWISCHEN
0REKARIT¼T
UND
"EST¼NDIGKEIT



5GPIGPDGTIGT9.QXGOCP)92KQTG/, GFU6JGTG GOGTIGPEGQHUOCNNGPVGTRTKUGU+PFWUVTKCNTGUVTWEVWTKPIKPKPFWUVTK CNKUGFEQWPVTKGU)GPGXC+.1 5VCWFV ' -TKGIGUOCPP $  9GKVGTDKNFWPI 'KP /[VJQU \GT DTKEJV > 9KFGTURTWEJ \YKUEJGP ×DGT\QIGPGP 'TYCTVWPIGP WPF /K²GTHQNIGP FGT 9GKVGTDKNFWPI +P #URGMVG GKPGT PGWGP .GTPMWN VWT5HH/×PUVGTGVCN9CZOCPP 5YKPPGTVQP-#9KCN*+ULQDUVCDKNKV[FGENKPKPIKPVJG75 'EQPQO[!+PFWUVTKCNCPF.CDQT4GNCVKQPU4GXKGY 5[FQY,5VTCVGIKUEJG0GV\YGTMG9KGUDCFGP 8CNNGVVC4)&GENKPKPILQDUGEWTKV[,QWTPCNQH .CDQT'EQPQ OKEU55 8CPUGNQY # 5EJTÑFGT 1  )GYGTMUEJCHVNKEJG 7PVGTUV×V\WPI H×T 'NCPEGT! 'THCJTWPIGP CWU GKPGO 37#6412TQLGMV 95+ /KVVGKNWPIGP 8Q² ) ) 2QPITCV\ * ,  > #TDGKVUMTCHVWPVGTPGJOGT 'KPG PGWG)TWPFHQTOFGT9CTG#TDGKVUMTCHV!-ÑNPGT


0ETER
"RÎDNER

-ATTHIAS
+NUTH
(G .ACHHALTIGE
!RBEITSGESTALTUNG
4RENDREPORTS
ZUR %NTWICKLUNG
UND
.UTZUNG
VON
(UMANRESSOURCEN -ÔNCHEN
UND
-ERING
(AMPP




3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR
q !RBEITSORGANISATION
-ITARBEITERZUFRIEDENHEIT UND
+UNDENORIENTIERUNG  !RBEITSORGANISATION
UND
!RBEITSGESTALTUNG
q VERNACHL¼SSIGTE
'RηEN
BEI
DER
3UCHE
NACH
DER :UKUNFT
DER
!RBEIT
IM
$IENSTLEISTUNGSSEKTOR

  )M
&OKUS
-ITARBEITERORIENTIERUNG UND
!RBEITSORGANISATION

  -ETHODISCHE
(INWEISE

  6ERBREITUNG
VON
'RUPPENARBEIT

  :UR
%NTWICKLUNG
DER
!RBEITSORGANISATION

  !USWIRKUNGEN
DER
!RBEITSGESTALTUNG
AUF DIE
!RBEITZUFRIEDENHEIT

  :WISCHENRESÔMÁE

  -ITARBEITER
UND
+UNDENORIENTIERUNG
q +OMPLEMENTARIT¼T
ODER
3PANNUNGSVERH¼LTNIS $AS
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'ESUNDHEITSWIRTSCHAFT

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DER
+UNDENZUFRIEDENHEIT
q 5MFASSENDE
)NFORMATIONSLEISTUNGEN ALS
3CHLÔSSELPARAMETER

  -ITARBEITERZUFRIEDENHEIT
q
5MFELDVARIABLEN
ALS MITPR¼GENDE
%INFLUSSGRηEN

  -ITARBEITER
UND
+UNDENZUFRIEDENHEIT
IM 3PANNUNGSFELD
VON
!RBEITSORGANISATION
UND 5NTERNEHMENSSTRATEGIE





3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

 6ON
DER
,EISTUNGS
ZUR
INTEGRIERTEN .UTZENORIENTIERUNG
q
!RBEITSORGANISATION IM
5MBRUCH

  3CHLUSSFOLGERUNGEN
MIT
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AUF ZUKÔNFTIGEN
&ORSCHUNGSBEDARF

 ,ITERATUR



!RBEIT
IM
$IENSTLEISTUNGSSEKTOR





!RBEITSORGANISATION
UND
!RBEITSGESTALTUNG
q VERNACHL¼SSIGTE
'RηEN
BEI
DER
3UCHE
NACH
DER :UKUNFT
DER
!RBEIT
IM
$IENSTLEISTUNGSSEKTOR

9GPPKP&GWVUEJNCPFWPF'WTQRC×DGTFKG<WMWPHVFGT#TDGKVFGDCVVKGTV YKTFUVGJVFCDGKFKG5WEJGPCEJ'PVYKEMNWPIURGTURGMVKXGPFGU&KGPUV NGKUVWPIUUGMVQTUKO8QTFGTITWPF>)TWPF H×TFCUJQJG+PVGTGUUGCP &KGPUVNGKUVWPIGPNKGIV\WOGKPGPFCTCP FCUU FGT &KGPUVNGKUVWPIUUGMVQT KO8GTINGKEJ\WORTQFW\KGTGPFGP)GYGTDGKPFGPNGV\VGP&GMCFGPGKP DGUEJ¼HVKIWPIUO¼²KI YCEJUGPFGT $GTGKEJ IGYGUGP KUV <WO CPFGTGP \GKIGP UQYQJN KPVGTPCVKQPCNG 8GTINGKEJG CNU CWEJ VJGQTGVKUEJRTQIPQU VKUEJG¯DGTNGIWPIGPFCUUKP<WMWPHVOKVYGKVGTGO9CEJUVWODGKXKG NGP &KGPUVNGKUVWPIGP IGTGEJPGV YGTFGP MCPP XIN GVYC $CGVJIG 9KNMGPU  5VQTTKG  $G[GT WC  'KEJJQTUV WC  &GOGPVURTGEJGPFKUVGU H×TFKG9KTVUEJCHVU YKG H×T FKG #TDGKVUOCTMV WPF $GUEJ¼HVKIWPIURQNKVKM GKPG ITQ²G *GTCWUHQTFGTWPI PCEJ /KVVGNP WPF9GIGP\WUWEJGPYKGFKG+PPQXCVKQPU9CEJUVWOUWPF$GUEJ¼H VKIWPIURQVGP\KCNGKO&KGPUVNGKUVWPIUUGMVQTOÑINKEJUVUEJPGNNWPFOÑI NKEJUVPCEJJCNVKICMVKXKGTVYGTFGPMÑPPGP &KG&KUMWUUKQPWOFKG<WMWPHVFGT&KGPUVNGKUVWPIGP YKTFKP&GWVUEJ NCPF XQTYKGIGPF CWH GKPGT OCMTQÑMQPQOKUEJGP D\Y OCMTQUQ\KQNQIK UEJGP'DGPGIGH×JTV+PNGV\VGT


3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

&KGPUVNGKUVWPIUCTDGKVŌXQP#WUPCJOGPCDIGUGJGPŌ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×DGT GJGT ŐUVKGHO×VVGTNKEJ DGJCPFGNVŎ $GIT×PFGV WPF IGTGEJVHGTVKIV YWTFG FKGU FCFWTEJ FCUU DGK FGP WPVGTPGJOGPUPCJGP &KGPUVGP WPF ×DGTCNNFQTVYQ0GWG/GFKGPIGPWV\VYWTFGPFKG&[PCOKMDGUQPFGTU JQEJYCTŌWPF\YCTUQYQJNOKV$NKEMCWHFCUSWCPVKVCVKXG$GUEJ¼HVK IWPIUYCEJUVWO CNU CWEJ JKPUKEJVNKEJ FGT 8GT¼PFGTWPIGP KP FGP #T DGKVURTQ\GUUGPUGNDUV2TQDNGOCVKUEJYCTFGTUMK\\KGTVG(QMWUCWHWPVGT PGJOGPUPCJG&KGPUVGWPFCWHFKG'KPUCV\HGNFGTFGT0GWGP/GFKGPKP UQHGTPCNU×DGTUGJGPYWTFGFCUUCWEJDGKFGPUQ\KCNGP&KGPUVGPŌXC DGK )GUWPFJGKVU $KNFWPIU WPF $GTCVWPIUFKGPUVGP Ō GKP ×DGTFWTEJ UEJPKVVNKEJGU$GUEJ¼HVKIWPIUYCEJUVWO\WXGT\GKEJPGPKUV XIN#DD 'KPG FGT ITCXKGTGPFUVGP (QNIGP FKGUGU ¯DGTUGJGPU KUV GVYC FCUU UKEJ CWUIGTGEJPGV KO )GUWPFJGKVU WPF KO #NVGPRHNGIGDGTGKEJ Ō OKVJKP KP $TCPEJGP FKG KP FGP NGV\VGP ,CJTGP UGJT \GPVTCNG 6T¼IGT FGU 5VTWMVWT  YCPFGNUYCTGPWPFCWHCDUGJDCTG
0CEJ$GTGEJPWPIGPFGT 'PSWÄVG-QOOKUKQPFGU $WPFGUVCIGU \WO &GOQITCRJKUEJGP 9CPFGNKUVCNNGKPGH×TFGPUVCVKQP¼TGP5GMVQTGKP#PUVKGIFGUGTHQTFGTNKEJGP2HNGIGRGTUQ PCNUXQPFGT\GKVTF CWHMPCRRKO,CJTGD\Y2GT UQPGPKPGTHQTFGTNKEJWOFGP YCEJUGPFGP 2HNGIGDGFCTH CD\WFGEMGP XIN 0CGIGNG 

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



\WYGTVGPIKNVFGT$GTGKEJRGTUQPGPDG\QIGPGT&KGPUVGŌJ¼WHKIOKVFGO GZRNK\KVGP*KPYGKUCWHFCU'KPUCV\HGNF$GVTGWWPIŌKPFGP&KUMWUUKQPGP ×DGTGKPGPOÑINKEJGP0KGFTKINQJPUGMVQTCNUGKPDGUQPFGTUXKGNXGTURTG EJGPFGU#TDGKVUHGNF 

/KQ

/KQ

/KQ 



/KQ



/KQ



Ō/KQ



/KQ











 

&KGPUVNGKUVWPI KPUIGUCOV

UVCCVNKEJG&.

UQ\KCNG&.

MQPUWODG\QIGPG&.

RTQFWMVKQPUPCJG&.

+PFWUVTKG



FKUVTKDWVKXG&.



!BB

"ESCH¼FTIGUNGSWACHSTUM
IN
$EUTSCHLAND
7EST
VON
  UNTER
BESONDERER
"ERÔCKSICHTIGUNG
DES
$IENSTLEISTUNGSSEKTORS
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SEINER 4EILSEKTOREN
1UELLE
EIGENE
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)!4
AUF
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DER
$ATEN
ZUR SOZIALVERSICHERUNGSPFLICHTIGEN
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DER
"UNDESANSTALT
FÔR
!RBEIT ZUSAMMENGESTELLT
DURCH
!PPLICATION

3UPPORT

&KGHQNIGPFGP#WUH×JTWPIGPUGV\GPUKEJOKV(TCIGPFGT#TDGKVUQTICPK UCVKQP WPF #TDGKVU\WHTKGFGPJGKV UQYKG OKV FGO <WUCOOGPURKGN XQP /KVCTDGKVGTQTKGPVKGTWPI GKPGTUGKVU WPF -WPFGPQTKGPVKGTWPI CPFGTGTUGKVU CWUGKPCPFGT /KV $NKEM CWH FKG $GUEJTGKDWPI FGT .CIG WPF 'PVYKEM NWPIUVTGPFUKO*KPDNKEMCWHFKGCTDGKVUDG\QIGPGP(TCIGUVGNNWPIGPMCPP FCDGK GKP 'KP WPF ¯DGTDNKEM ×DGT CNNG 6GKNDGTGKEJG FGU &KGPUVNGKU VWPIUUGMVQTUIGNKGHGTVYGTFGPFCJKGTCWH&CVGPCWUFGTCTDGKVUDG\QIG PGP 5VTWMVWTDGTKEJVGTUVCVVWPI FGU +PUVKVWVU #TDGKV WPF 6GEJPKM \WT×EM IGITKHHGP YGTFGP MCPP FKG FGP &KGPUVNGKUVWPIUUGMVQT KPUIGUCOV Ō WPF



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

PKEJVPWTGKPGPUGKPGT6GKNDGTGKEJGŌCDFGEMGP+O*KPDNKEMCWHFGPCP IGURTQEJGPGP <WUCOOGPJCPI \YKUEJGP (TCIGP FGT #TDGKVUIGUVCNVWPI

/KVCTDGKVGTQTKGPVKGTWPI WPF (TCIGP FGT .GKUVWPIUH¼JKIMGKV XQP &KGPUVNGKUVWPIUWPVGTPGJOGPNKGIVGKPG XGTINGKEJDCT DTGKVG &CVGPITWPF NCIGPKEJVXQT9KTDGUEJT¼PMGPWPUFCJGTCWHFGP)GUWPFJGKVUUGMVQTŌ WPF JKGT CWH FGP $GTGKEJ -TCPMGPJ¼WUGT WPF -NKPKMGP Ō YQ OKVVNGT YGKNGGKPGDTGKVG&CVGPITWPFNCIGXGTH×IDCTKUVFKGFGVCKNNKGTVG#PCN[UGP \WT #TDGKVUIGUVCNVWPI WPF -WPFGPQTKGPVKGTWPI KP FKGUGO 5GIOGPV GT OÑINKEJGP &KGUG #PCN[UGP MÑPPGP \YCT PKEJV DGCPURTWEJGP H×T FGP IGUCOVGP &KGPUVNGKUVWPIUUGMVQT TGRT¼UGPVCVKX \W UGKP UKPF CDGT FC\W IGGKIPGV H×TGKPGPFGT ITѲVGP &KGPUVNGKUVWPIUDGTGKEJG HWPFKGTVG #PC N[UGP\WGTUVGNNGPCWUFGPGPUKEJ*[RQVJGUGP H×TCPFGTG5GMVQTGPCD NGKVGPNCUUGP



)M
&OKUS
-ITARBEITERORIENTIERUNG
UND !RBEITSORGANISATION

/KV FGT YCEJUGPFGP DGUEJ¼HVKIWPIURQNKVKUEJGP $GFGWVWPI FGT &KGPUV NGKUVWPIUDTCPEJG T×EMGP (TCIGP PCEJ FGP &GVGTOKPCPVGP FGT 9GVVDG YGTDUH¼JKIMGKVKOVGTVK¼TGP5GMVQTXGTUV¼TMVKPFKG&KUMWUUKQP5VGKIGP FG 'TYCTVWPIGP WPF JÑJGTGU 3WCNKV¼VUDGYWUUVUGKP FGT -WPFGP UVGNNGP XKGNG $GVTKGDG XQT PGWG QTICPKUCVQTKUEJG *GTCWUHQTFGTWPIGP <WINGKEJ N¼UUV UKEJ ¼JPNKEJ YKG KO KPFWUVTKGNNGP 5GMVQT GKP 6TGPF \WT 8GTM×T \WPIFGT+PPQXCVKQPU\[MNGPDGQDCEJVGP#WHITWPFYGEJUGNPFGT6TGPFU UKPF XKGNG $GVTKGDG IG\YWPIGP UKEJ CWH XGT¼PFGTVG -WPFGPY×PUEJG GKP\WUVGNNGP WPF GPVURTGEJGPF UEJPGNN WPF HNGZKDGN \W TGCIKGTGP WO KJTG2QUKVKQPCO/CTMVDGJCWRVGP\WMÑPPGP 5EJPGNNG 4GCMVKQPU\GKVGP CWH UKEJ XGT¼PFGTPFG 7OYGNVCPHQTFGTWPIGP UGV\GP FCDGK GKPG HNGZKDNG 7PVGTPGJOGPUQTICPKUCVKQP XQTCWU &KGUGU KORNK\KGTVKPGTUVGT.KPKGGKPGHNGZKDGNIGUVCNVGVG#TDGKVUQTICPKUCVKQPWO FGP XQP #W²GP CPIGVTCIGPGP -WPFGPDGFCTHGP UEJPGNN IGTGEJV YGTFGP \W MÑPPGP #TDGKVUUVTWMVWTGP OKV JQJGP 2CTVK\KRCVKQPUOÑINKEJMGKVGP WPF *CPFNWPIUURKGNT¼WOGP FGT $GUEJ¼HVKIVGP MÑPPGP GKP (NGZKDKNKV¼VU KPUVTWOGPVCTKWO DGTGKVUVGNNGP FGP UEJPGNNGTGP 4GCMVKQPU\GKVGP WPF

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



IGUVKGIGPGP'TYCTVWPIGP4GEJPWPI\WVTCIGP'KPGTUGKVUMÑPPGPUQNEJG 1TICPKUCVKQPUHQTOGP SWCNKVCVKX JQEJYGTVKIGTG &KGPUVNGKUVWPIURTQFWMVG DGTGKVUVGNNGPWPFGHHK\KGPVGTCWUIGUVCNVGPUQYKGCPFGTGTUGKVUFKG/QVKXC VKQPFGT/KVCTDGKVGTFWTEJFKG¯DGTPCJOGXQPOGJT8GTCPVYQTVWPIWPF FKG #PTGKEJGTWPI KJTGT 6¼VKIMGKV GTJÑJGP )GTCFG 2TQ\GUUQRVKOKGTWP IGP URKGNGP KP FKGUGO -QPVGZV GKPG DGFGWVGPFG 4QNNG FC GU UKEJ DGK XKGNGP &KGPUVNGKUVWPIUDTCPEJGP KO 8GTINGKEJ \WT +PFWUVTKG WO XGT INGKEJUYGKUGRGTUQPCNKPVGPUKXG6¼VKIMGKVGP JCPFGNV&KGUIKNVKPUDGUQP FGTGH×TRGTUQPGPDG\QIGPG&KGPUVNGKUVWPIGPKPFGPGPFKGOGPUEJNKEJG #TDGKVGKPGPJQJGP-QUVGPHCMVQTFCTUVGNNV &CJGTUQNNGPKPFGPP¼EJUVGP#DUEJPKVVGPHQNIGPFG(TCIGUVGNNWPIGPGO RKTKUEJDGNGWEJVGVYGTFGP

x x x x



9GNEJG (QTOGP FGT #TDGKVUQTICPKUCVKQP GZKUVKGTGP \WT
-ETHODISCHE
(INWEISE

#NU GKP RTQDCVGU +PUVTWOGPV \WT 'TJÑJWPI FGT 9GVVDGYGTDUH¼JKIMGKV XQP7PVGTPGJOGPYKTFUGKVXKGNGP,CJTGPFKGDGVTKGDNKEJG1TICPKUCVKQP FGT #TDGKV PCEJ FGO 2TKP\KR FGT )TWRRGPCTDGKV CPIGH×JTV #WUIGJGPF XQPFGT*F#&GDCVVGKPFGPUKGD\KIGT,CJTGPKPFGPGP )TWRRGPCTDGKV RTKO¼T WPVGTUQ\KCNGP)GUKEJVURWPMVGP XQP$GFGWVWPI YCT HGKGTVG FCU 6JGOC OKV 'TUEJGKPGP FGT /+65VWFKG GKPG 9KGFGTCWHGTUVGJWPI 9Q OCEM,QPGU4QQU  +O 7PVGTUEJKGF \WT *F#&GDCVVG HQMWUUKGTVG FKG#WUGKPCPFGTUGV\WPIOKVFKGUGO6JGOCCWHFKGÑMQPQOKUEJGP-QP



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

UGSWGP\GPPGWGT#TDGKVUHQTOGP&KGOKV'TUEJGKPGPFKGUGT5VWFKGCWU IGNÑUVG &KUMWUUKQP MQP\GPVTKGTVG UKEJ KP FGP PGWP\KIGT ,CJTGP RTKO¼T CWH FGP KPFWUVTKGNNGP $GTGKEJ *KGT GZKUVKGTGP \CJNTGKEJG 7PVGTUWEJWP IGPUGKGUSWCNKVCVKXGTQFGTSWCPVKVCVKXGT0CVWTFKGUKEJ OKV FGP #WU YKTMWPIGP XQP )TWRRGPCTDGKV H×T FKG DGVTKGDNKEJG 9GVVDGYGTDUH¼JKI MGKVDGUEJ¼HVKIVGP'TUVCWPNKEJGTYGKUGYWTFGFGT&KGPUVNGKUVWPIUUGMVQT VTQV\ UGKPGT FQOKPKGTGPFGP XQNMUYKTVUEJCHVNKEJGP $GFGWVWPI H×T FKG 5EJCHHWPI PGWGT #TDGKVURN¼V\G MCWO KP UQNEJG $GVTCEJVWPIGP OKVGKP DG\QIGP <WT#PCN[UGFGT#TDGKVUQTICPKUCVKQPKO&KGPUVNGKUVWPIUUGMVQTFKGPVWPU KO YGUGPVNKEJGP GKPG $GUEJ¼HVKIVGPDGHTCIWPI FKG  XQO +PUVKVWV #TDGKV WPF 6GEJPKM FWTEJIGH×JTV YWTFG 0QTFJCWUG,CP\2GMTWJN  &KGUG UQNN #WHUEJNWUU ×DGT FKG &KHHWUKQP KP FGP GKP\GNPGP &KGPUVNGKUVWPIUDTCPEJGP IGDGP <WT /GUUWPI FGT 8GT¼PFGTWPIUF[PC OKM KO &KGPUVNGKUVWPIUUGMVQT YKTF \WFGO CWH &CVGP FGT 'TUVGTJGDWPI CWUFGO ,CJTG  \WT×EMIGITKHHGP -NGKPUEJOKFV2GMTWJN  &C KPDGKFGP7PVGTUWEJWPIGPFKG(TCIGUVGNNWPIGPDG\×INKEJFGT#TDGKVUQT ICPKUCVKQP KFGPVKUEJ YCTGP NCUUGP UKG UKEJ WPOKVVGNDCT OKVGKPCPFGT XGTINGKEJGPWPF'PVYKEMNWPIUVGPFGP\GPCWH\GKIGP )TWPFNCIGFGT7PVGTUWEJWPIDKNFGVGKPGO×PFNKEJG$GHTCIWPIXQPCD J¼PIKI $GUEJ¼HVKIVGP KP FGT $WPFGUTGRWDNKM &GWVUEJNCPF OKVVGNU GKPGU UVCPFCTFKUKGTVGP (TCIGDQIGPU FKG \W FKGUGO
!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



UEJKGFNKEJG#TDGKVUV[RGP\WTGTOKVVGNP$GKFGT%NWUVGTCPCN[UGDKNFGVGP UKEJCEJVXGTUEJKGFGPG6[RGPXQP #TDGKVUVTWMVWTGPJGTCWU8KGTFKGUGT 6[RGP \GKIVGP JQJG #WURT¼IWPIGP CWH FGT &KOGPUKQP -QQRGTCVKQP Y¼JTGPFFKGTGUVNKEJGPXKGT%NWUVGTUKEJFWTEJGKPGJQJGU/C²CP'KP \GNCTDGKV EJCTCMVGTKUKGTGP NCUUGP &C PGDGP FGT -QQRGTCVKQPUKPVGPUKV¼V CWEJ FGT )TCF FGT #WVQPQOKG WPF FGT 2CTVK\KRCVKQP KP FKG 7PVGTUW EJWPIOKVGKPIGHNQUUGPKUVYWTFGPUQYQJN\YKUEJGPFGPXKGT-QQRGTC VKQPUENWUVGTP CNU CWEJ \YKUEJGP FGP XKGT 'KP\GNCTDGKVUENWUVGTP PQEJ  FGWVNKEJG7PVGTUEJKGFGGTMGPPDCT  &KGCEJV%NWUVGTNCUUGPUKEJYKGHQNIVEJCTCMVGTKUKGTGP

x x x x x x x x

\YCPIUN¼WHKIG-QQRGTCVKQP MQPVTQNNKGTVG-QQRGTCVKQP UGNDUVDGUVKOOVG-QQRGTCVKQP GKPHNWUUNQUG-QQRGTCVKQP CWVQPQORCTVK\KRCVKXG'KP\GNCTDGKV HTGOFDGUVKOOVG'KP\GNCTDGKV RCTVK\KRCVKXG'KP\GNCTDGKV XÑNNKIHTGOFDGUVKOOVG'KP\GNCTDGKV

 

\WT/GVJQFGXINCWUH×JTNKEJGT0QTFJCWUG,CP\2GMTWJN

3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT



$IMENSION

)TEM )TEM
 +OLLEGENKREIS
HAT
-ITSPRACHE
BEI
DER
%INFÔHRUNG NEUER
TECHNISCHER
!RBEITSMITTEL )TEM
 +OLLEGENKREIS
HAT
-ITSPRACHE
BEI
6ER¼NDERUNG DER
!RBEITSABL¼UFE

0ARTIZIPATION )TEM
 +OLLEGENKREIS
HAT
-ITSPRACHE
BEI
DER
6ER¼NDERUNG VON
6ERANTWORTUNGEN
UND
:UST¼NDIGKEITEN )TEM
 )M
+OLLEGENKREIS
BESTEHT
DIE
-ÎGLICHKEIT
NEUE )DEEN
ZUR
5MGESTALTUNG
DER
!RBEIT AUSZUPROBIEREN

)TEM
 "ESPRECHUNG
IM
+OLLEGENKREIS
ÔBER !RBEITSAUFGABEN )TEM
 "ESPRECHUNG
IM
+OLLEGENKREIS
ÔBER !RBEITSVERBESSERUNGEN +OOPERATION )TEM
 0ROBLEMLÎSUNG
IM
+OLLEGENKREIS )TEM
 WECHSELNDE
4¼TIGKEITSVERTEILUNG
IM
+OLLEGENKREIS JOB
ROTATION )TEM
 !NGEWIESENHEIT
AUF
ENGE
:USAMMENARBEIT MIT
+OLLEGEN

!UTONOMIE

)TEM 

!RBEITSVERTEILUNG
ERFOLGT
IM
+OLLEGENKREIS NICHT
DURCH
EINEN
6ORGESETZTEN

)TEM 

!BSTIMMUNG
ÔBER
!BFOLGE
DER
!RBEITSAUFTR¼GE ERFOLGT
IM
+OLLEGENKREIS

)TEM 

´BERPRÔFUNG
DER
!RBEIT
1UALIT¼TSKONTROLLE ERFOLGT
IM
+OLLEGENKREIS
NICHT
DURCH
EINZELNE +OLLEGEN
6ORGESETZTE
ODER
ANDERE
3TELLEN

4ABELLE

3KALEN
UND
BENUTZTE
)TEMS

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



(GTPGT KPVGTGUUKGTVG WPU KPYKGYGKV FKG 1TICPKUCVKQP FGT #TDGKV FGO 2TKP\KR FGT )TWRRGPCTDGKV GPVURTKEJV )TWPFNCIG JKGTH×T DKNFGVGP FKG XKGT -QQRGTCVKQPUENWUVGT 7O XQP )TWRRGPCTDGKV URTGEJGP \W MÑPPGP OWUUVGPCNNGTFKPIUPQEJ\YGKYGKVGTG-TKVGTKGPGTH×NNVUGKP<WOGKPGP OWUUVGFKG1TICPKUCVKQPUHQTOKO$GVTKGDQHHK\KGNNCNU)TWRRGPCTDGKVDG \GKEJPGVYGTFGP<WOCPFGTGPOWUUVGFKG$GFKPIWPIGTH×NNVUGKPFCUU PCEJ 8QTICDG FGT #TDGKVUCWHICDG FWTEJ FGP 8QTIGUGV\VGP FKG 8GT CPVYQTVNKEJMGKV\WT'TNGFKIWPIFGT#WHICDGKO-QNNGIGPMTGKUNKGIVFJ GU FCTH MGKPG CWUUEJNKG²NKEJ KPFKXKFWGNNG #WHICDGPXGTCPVYQTVWPI XQT NKGIGP+P#PCNQIKG\WFGP-QQRGTCVKQPUV[RGPMQPPVGPCPJCPFFGTXQT NKGIGPFGP&CVGPXKGT)TWRRGPCTDGKVUHQTOGPGTOKVVGNVYGTFGP

x x x x 

\YCPIUN¼WHKIG)TWRRGPCTDGKV MQPVTQNNKGTVG)TWRRGPCTDGKV UGNDUVDGUVKOOVG)TWRRGPCTDGKV GKPHNWUUNQUG)TWRRGPCTDGKV

6ERBREITUNG
VON
'RUPPENARBEIT

+PUIGUCOV CTDGKVGVGP   FGT $GUEJ¼HVKIVGP FGT )GUCOVYKTV UEJCHV KP )TWRRGPCTDGKVUOQFGNNGP (×PH ,CJTG \WXQT DGNKGH UKEJ FKGUG
 8IN $TÑFPGT.C[ KP FKGUGO $CPF &KG WPVGTUEJKGFNKEJGP $GHWPFG \W FKGUGT 7PVGTUW EJWPID\INFGT&KHHWUKQPXQP)TWRRGPCTDGKVNCUUGPUKEJKOYGUGPVNKEJGPFWTEJFGPOG VJQFKUEJGP #PUCV\ GTMN¼TGP <WO GKPGP NKGIGP WPVGTUEJKGFNKEJG &GHKPKVKQPGP XQP )TWR RGPCTDGKV \WITWPFG WPF \WO CPFGTGP YWTFGP WPVGTUEJKGFNKEJG 'TJGDWPIUGKPJGKVGP IG Y¼JNV 9¼JTGPF JKGT $GUEJ¼HVKIVG DGHTCIV YQTFGP UKPF DCUKGTV FCU &CVGPOCVGTKCN DGK $TÑFPGT.C[CWH$GVTKGDUDGHTCIWPIGP +PUDGUQPFGTG NGV\VGTGU GTMN¼TV FKGFGWVNKEJ JÑJGTG 8GTDTGKVWPIXQP)TWRRGPCTDGKVDGK$TÑFPGT.C[FCCWEJ$GVTKGDGKPFGPGPPWTGKPMNGK PGT6GKNFGT$GUEJ¼HVKIVGPKP)TWRRGPCTDGKVV¼VKIKUVFGO.CDGN )TWRRGPCTDGKV\WIGQTF PGVYQTFGPUKPF



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

RTQFW\KGTGPFGP5GMVQT WPF\WO$CWIGYGTDG DKNFGVFGT VGTVK¼TG5GMVQTFCU5EJNWUUNKEJVDGKFGT#PYGPFWPIXQP)TWRRGPCTDGKV *KPVGT FGO $GITKHH œ)TWRRGPCTDGKVUUVTWMVWTGPő XGTDGTIGP UKEJ CNNGT FKPIUWPVGTUEJKGFNKEJG#WURT¼IWPIGP0GDGPMQPVTQNNKGTVGT\YCPIUN¼W HKIGTWPFGKPHNWUUNQUGT)TWRRGPCTDGKVUVGJVJKGTXQTCNNGOFKGUGNDUVDG UVKOOVGD\YVGKNCWVQPQOG)TWRRGPCTDGKVKO8QTFGTITWPFFGU+PVGTGU UGUFCFKGUGKPFGT&KUMWUUKQPKOOGTYKGFGTCNUFKGY×PUEJGPUYGTVGUVG WPF GTHQNIXGTURTGEJGPFUVG #WURT¼IWPI FKUMWVKGTV YKTF 7PVGT VGKNCWVQ PQOGT )TWRRGPCTDGKV YKTF XGTUVCPFGP FCUU FKG $GUEJ¼HVKIVGP PGDGP GKPGTJQJGP-QQRGTCVKQPUKPVGPUKV¼VCWEJ×DGTGKP JQJGU/C²CP#WVQ PQOKGWPF2CTVK\KRCVKQPUOÑINKEJMGKVGPKPKJTGT#TDGKVXGTH×IGP&CIG IGP \GKEJPGP UKEJ FKG CPFGTGP (QTOGP FWTEJ JQJG -QQRGTCVKQPUKPVGP UKV¼V DGK PKGFTKIGT 2CTVK\KRCVKQP WPF #WVQPQOKG \YCPIUN¼WHKIG )TWR RGPCTDGKV JQJGT -QQRGTCVKQPUKPVGPUKV¼V DGK JQJGT 2CTVK\KRCVKQP WPF IGTKPIGT #WVQPQOKG MQPVTQNNKGTVG)TWRRGPCTDGKVUQYKG JQJGT -QQRG TCVKQPUKPVGPUKV¼VDGK PKGFTKIGT2CTVK\KRCVKQPWPFJQJGT #WVQPQOKG GKP HNWUUNQUG)TWRRGPCTDGKVCWU .GIVOCPFKG&GHKPKVKQPXQPUGNDUVDGUVKOOVGT)TWRRGPCTDGKV\WITWPFG UQCTDGKVGPFGT$GUEJ¼HVKIVGPKO&KGPUVNGKUVWPIUUGMVQTKPUQNEJGP 5VTWMVWTGP&CIGIGPCTDGKVGPNGFKINKEJKPFGT+PFWUVTKGWPF KO $CWIGYGTDG KP UGNDUVDGUVKOOVGT )TWRRGPCTDGKV +PPGTJCND FGT &KGPUVNGKUVWPIUDTCPEJG P NCUUGP UKEJ \YKUEJGP FGP GKP\GNPGP 6GKNUGIOGPVGPUKIPKHKMCPVG7PVGTUEJKGFGHGUVUVGNNGP&KGUIKNVGKPGTUGKVU D\IN FGT 8GTDTGKVWPI XQP )TWRRGPCTDGKV CNNIGOGKP CPFGTUGKVU NCUUGP UKEJCWEJ7PVGTUEJKGFGKPFGT8GTDTGKVWPIXQPUGNDUVDGUVKOOVGT)TWR RGPCTDGKVGTMGPPGP

 !RBEITSORGANISATION
NACH
"RANCHEN

<WT #IITGIKGTWPI FGT GKP\GNPGP &KGPUVNGKUVWPIUDTCPEJGP ITGKHGP YKT CWH GKPG 6[RQNQIKG \WT×EM FKG GKPG &KHHGTGP\KGTWPI WPVGT 0CEJHTCIG WPF #PDKGVGTCURGMVGP XQTPKOOV 4GKUUGTV WC  H 'U YKTF WPVGTUEJKGFGPYGTFKG&KGPUVNGKUVWPIGPRTKO¼TPCEJHTCIV8GTDTCWEJGT MÑPPGP\WOGKPGP2TKXCVRGTUQPGPRTKXCVG*CWUJCNVG \$(TGK\GKVCPIG DQVG \WO CPFGTGP UVCCVNKEJG 7PVGTPGJOGP \$ )×VGTDGHÑTFGTWPI

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



UGKP8QPFGT#PIGDQVUUGKVGJGTMCPPOCPFCPCEJFKHHGTGP\KGTGPQDFKG .GKUVWPIGP XQP MQOOGT\KGNNGP #PDKGVGTP QFGT UVCCVNKEJÑHHGPVNKEJGP +PUVKVWVKQPGP GTDTCEJV YGTFGP 7PVGT $GT×EMUKEJVKIWPI FGT #PDKGVGT WPF 0CEJHTCIGTUVTWMVWT N¼UUV UKEJ FKG KP 6CDGNNG  FCTIGUVGNNVG /CVTKZ DKNFGP 0CEJHTCIGFWTEJ 'KP\GNRGTUQPGP 2TKXCVG*CWUJCNVG -QPUWODG\QIGPG &KUVTKDWVKXG &KGPUVNGKUVWPIGP &KGPUVNGKUVWPIGP P P *CWUJCNVUDG\QIGPG &KGPUVNGKUVWPIGP %JGOKUEJG4GKPKIWPI (TKUGWT-ÑTRGTRHNGIGIGYGTDG 2TKXCVG*CWUJCNVG )CUVYKTVUEJCHVGP -WPUV7PVGTJCNVWPI *QVGNU /GFKGP8GTNCIG

2TKXCVG 1TICPK UCVKQPGP

#PIGDQV FWTEJ

7PVGTPGJOGP 5VCCV 2TQFWMVKQPUPCJG &KGPUVNGKUVWPIGP P

*CPFGN )TQ²JCPFGN 'KP\GNJCPFGN

9KTVUEJCHVUPCJG &KGPUVNGKUVWPIGP )GD¼WFGTGKPKIWPI 4GEJVUWPF 8GTUCPFJCWU 7PVGTPGJOGPUDGTCVWPI 8GTOÑIGPUXGTYCNVWPI *CPFGNUXGTOKVVNWPIWPF 9KTVUEJCHVUYGTDWPI 8GTOKGVWPI.GCUKPI ŌXGTVTGVWPI $GYCEJWPI #WUMWPHVU5EJTGKD 8GTMGJTWPF0CEJTKEJ 4GEJGP VGP×DGTOKVVNWPI ¯DGTUGV\WPIUD×TQU $WPFGUDCJP #TDGKVPGJOGT×DGTNCUUWPI )GOKUEJVYKTVUEJCHVNKEJG 5QPUVKIG 8GTMGJTUDGVTKGDG YKTVUEJCHVUDG\QIGPG 5EJKHHCJTV &KGPUVNGKUVWPIGP .WHVHCJTV 2GTUQPGPDGHÑTFGTWPIOKV -TGFKVWPF -H\ (KPCP\KPUVKVWVG 4GKUGD×TQU

8GTUKEJGTWPIUIGYGTDG

5RGFKVKQP )×VGTDGHÑTFGTWPIOKV -H\

#TEJKVGMVWTVGEJPKUEJG 2TQITCOOKGTD×TQU

$WPFGURQUV

#PVGKN$GUEJ¼HVKIVGTKPRTKXCVGP7PVGTPGJOGPKPFGT5VKEJRTQDG    5Q\KCNG&KGPUVNGKUVWPIGP 5VCCVNKEJG&KGPUVNGKUVWPIGP P P

©HHGPVNKEJG

1TICPK UCVKQPGP

)GUGNNUEJCHVUDG\QIGPG &KGPUVNGKUVWPIGP -KPFGT#NVGTU'TJQNWPIUJGKOG 5EJWNGP 'PVUQTIWPIJ[IKGPKUEJG 'KPTKEJVWPIGP

/×NNCDHWJT #DYCUUGTDGUGKVKIWPI HTGKG9QJNHCJTVURHNGIG 8GTGKPGH×T$KNFWPI 9KUUGPUEJCHV'T\KGJWPI +PVGTGUUGPXGTVTGVWPIGP2CTVGKGP

)GDKGVUMÑTRGTUEJCHVGP5Q\KCNXGTUKEJGTWPIGP

*QEJUEJWNGP -TCPMGPJ¼WUGT-NKPKMGP HTGKDGTWHNKEJGU )GUWPFJGKVUYGUGP

#PVGKN$GUEJ¼HVKIVGTKOÑHHGPVNKEJGP&KGPUVKPFGT5VKEJRTQDG   3

NN

4 K

 

4ABELLE

'LIEDERUNG
DES
$IENSTLEISTUNGSSEKTORS
NACH
!NGEBOTS
UND .ACHFRAGEELEMENTEN
1UELLE
2EISSERT
UA

3


3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT



#O FGWVNKEJUVGP CWUIGRT¼IV UKPF )TWRRGPCTDGKVUHQTOGP KO UQ\KCNGP &KGPUVNGKUVWPIUDGTGKEJ #DDFGTDGHTCIVGP$GUEJ¼HVKIVGPCT DGKVGPKPUQNEJGP #TDGKVUUVTWMVWTGP #O IGTKPIUVGP XGTDTGKVGVUKPFUQN EJG1TICPKUCVKQPUHQTOGPKOFKUVTKDWVKXGP5GMVQT 'KPG¼JPNKEJG 8GTVGKNWPICWHPKGFTKIGTGO0KXGCW\GKIVUKEJYGPPURG\KGNNFKGUGNDUV DGUVKOOVG 8CTKCPVG XQP )TWRRGPCTDGKV DGVTCEJVGV YKTF &QTV KUV FGT JÑEJUVG 8GTDTGKVWPIUITCF YKGFGTWO KP FGP UQ\KCNGP &KGPUVNGKUVWPIGP

\WGTMGPPGP9¼JTGPFKO$GTGKEJFGTUVCCVNKEJGP&KGPUVNGKUVWP IGPFGT#PVGKNOKVGDGPHCNNUPQEJ×DGTFWTEJUEJPKVVNKEJCWUIGRT¼IV KUVNCUUGPUKEJ\WFGPMQPUWODG\QIGPGP FGPRTQFWMVKQPUPCJGP

WPFFGPFKUVTKDWVKXGP&KGPUVGP FGWVNKEJG7PVGTUEJKGFGKP FGT&KHHWUKQPUGNDUVDGUVKOOVGT)TWRRGPCTDGKVGTMGPPGP VGKNCWVQPQOG)TWRRGPCTDGKV



UQ\KCN

 

UVCCVNKEJ

&KGPUVNGKUVWPIUDGTGKEJ

)TWRRGPCTDGKVIGUCOV

 

FKUVTKDWVKX

 

RTQFWMVKQPUPCJ

 

MQPUWODG\QIGP





&KGPUVNGKUVWPIGP KPUIGUCOV





   KP&KGPUVNGKUVWPIUDGUEJ¼HVKIVGP



)TWRRGPCTDGKVKPUIGUCOV %JKR VGKNCWVQPQOG)TWRRGPCTDGKV %JKR

!BB

'RUPPENARBEIT
IM
$IENSTLEISTUNGSSEKTOR

 

<WT#PCN[UGGKP\GNPGT&KGPUVNGKUVWPIUDTCPEJGPUKGJGCWUH×JTNKEJGT$QTP

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



'KP $NKEM CWH FKG GKP\GNPGP &KGPUVNGKUVWPIUDTCPEJGP \GKIV FCUU KPPGT JCND FGT UQ\KCNGP &KGPUVNGKUVWPIGP FCU )GUWPFJGKVUYGUGP FKG ITѲVG 8GTDTGKVWPI XQP )TWRRGPCTDGKVUUVTWMVWTGP CWH\WYGKUGP JCV #DD  > GORKTKUEJG $GHWPF FCUU FKG *QVGNNGTKG FCU JÑEJUVG #WUOC² CP )TWRRGPUVTWMVWTGP CWH\WYGKUGP JCV OWUU OKV 8QTUKEJV KPVGTRTGVKGTV YGTFGPFCFKGJKGT\WT8GTH×IWPIUVGJGPFG(CNN\CJNIGTKPIKUVWPFUQ OKV MGKPG TGRT¼UGPVCVKXGP #WUUCIGP \WN¼UUV &GWVNKEJ YKTF CNNGTFKPIU FCUU KP FGP NQIKUVKUEJ IGRT¼IVGP 9KTVUEJCHVU\YGKIGP 2QUV 5RGFKVKQP WPF KO *CPFGN FGT *CPFNWPIUURKGNTCWO WPF FKG $GVGKNKIWPIUOÑINKEJ MGKVGPFGT$GUEJ¼HVKIVGPYGKVCWUIGTKPIGTKUV *QVGNU



 

-TCPMGPJ¼WU GT-NKPKMGPHTGKDGTWHNKEJGU )GU WPFJGKVU YGU GP

 

#TEJKVGMVWTVGEJPKU EJG2 TQITCOOKGT$ ×TQU

 

IGU GNNU EJCHVU DG\QIGPG&KGPU VNGKU VWPIGP

 

)GDKGVU MÑTRGTU EJCHVGP5 Q\KCNXGTU KEJGTWPIGP

 

8GTMGJTWPF0CEJTKEJVGP×DGTOKVVNWPI

 

&KGPU VNGKU VWPIKPU IGU COV

 

JCWU JCNVU DG\QIGPG&KGPU VNGKU VWPIGP

 

4 GKU GD×TQU

 

8GTU KEJGTWPIU IGYGTDG

 

YKTVU EJCHVU PCJG&KGPU VNGKU VWPIGP

 

-TGFKVWPF( KPCP\KPU VKVWVG

 

$ WPFGU RQU V

 

*CPFGN

 

*QEJU EJWNGP



/GFKGP8GTNCIG 

5 RGFKVKQP)×VGTDGHÑTFGTWPIOKV-( <

)TWRRGPCTDGKVIGU COV

*CPFGNU XGTOKVVNWPIWPFXGTVTGVWPI

VGKNCWVQPQOG)TWRRGPCTDGKV



8GTU CPFJCWU











#PICDGPKP2TQ\GPV

!BB

'RUPPENARBEIT
IM
$IENSTLEISTUNGSSEKTOR
NACH
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VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

 !RBEITSORGANISATION
NACH
4¼TIGKEITSFELDERN

&KG WPVGTUEJKGFNKEJG +PVGPUKV¼V KPPGTDGVTKGDNKEJGT <WUCOOGPCTDGKV UQ YKG FKG WPVGTUEJKGFNKEJGP (TGKJGKVU WPF $GVGKNKIWPIUITCFG VTGVGP DGK FGT &KHHGTGP\KGTWPI PCEJ 6¼VKIMGKVUHGNFGTP PQEJ FGWVNKEJGT \WVCIG 9¼JTGPFFKGUG&KOGPUKQPGPKPRHNGIGTKUEJGPWPFIGUGNNUEJCHVUDG\QIG PGP 6¼VKIMGKVGP )GUGV\G8QTUEJTKHVGP CPYGPFGP CWUNGIGP DGWTMWP FGP GT\KGJGPNGJTGPCWUDKNFGP DGTCVGPF JGNHGP RWDNK\KGTGP WPVGTJCN VGP XQTVTCIGP UKEJGTP UQYKG KO /CPCIGOGPVDGTGKEJ FGWVNKEJ UV¼TMGT CWUIGRT¼IVUKPFYGTFGPNQIKUVKUEJG 5VGWGTPXQP(CJT\GWIGPVTCPURQT VKGTGP \WUVGNNGP RCEMGP XGTNCFGP UQTVKGTGP WPF RGTUQPGPDG\QIGPG 6¼VKIMGKVGP DGYKTVGPDGJGTDGTIGPD×IGNPTGKPKIGP#DHCNNDGUGKVKIGP GPVUQTIGP KP JQJGO /C²G CW²GPIGUVGWGTV WPF DGUKV\GP YGPKIGT -Q QRGTCVKQPUDG\×IGDGKFGT#TDGKVUXGTTKEJVWPI #DD # W VQ P Q O KG

2 C TVK\ KR C VKQ P

- Q Q R G TC VKQ P

+P U I G U C O V / C P C I G O G P VHW P M VKQ P R HNG I G TKU E J G 6 ¼ VKI M G KV

#TDGKVUUVTWMVWTV[RGP

I G U G NNU E J C HVU D G \ Q I G P G & KG P U VNG KU VW P I U V¼ VKI M G KV R G TU Q P G P D G \ Q I G P G & KG P U VNG KU VW P I U V¼ VKI M G KV 5 E J TG KD V¼ VKI M G KV M C W HO ¼ P P KU E J G 6 ¼ VKI M G KV

G P VY KE M NW P I U W P F HQ TU E J W P I U Q TK G P VKG TVG 6 ¼ VKI M G KV NQ I K U VKU E J G 6 ¼ VKI M G KV F KG P U VNG KU VG P F G 2 TQ F W M VKQ P U V¼ VK I M G KV W P O K VVG ND C TR TQ F W \ KG T G P F G 6 ¼ VK I M G KV 

           & W TE J U E J P KVVF G TO KVVNG TG P +VG O Y G TV

!BB

!UTONOMIE
0ARTIZIPATION
UND
+OOPERATION
NACH
4¼TIGKEITSFELDERN

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



&KGUG-QPUVGNNCVKQPGPURKGIGNPUKEJKPGVYCCWEJKPFGT8GTVGKNWPIFGT MQQRGTCVKXGP#TDGKVUDG\KGJWPIGPYKFGT #DD#WEJJKGTHKPFGPUKEJ FKG JÑEJUVGP 9GTVG DGK FGP IGUGNNUEJCHVUDG\QIGPGP WPF RHNGIGTKUEJGP 6¼VKIMGKVGPUQYKGDGKFGP/CPCIGOGPVHWPMVKQPGP YQDGKNGV\VGTGT$G TGKEJ UKEJGTNKEJ GKP 5RG\KHKMWO DKNFGV &C /CPCIGOGPVCWHICDGP WP OKVVGNDCT OKV FGT (×JTWPI WPF 1TICPKUCVKQP XQP 2GTUQPCN XGTDWPFGP UKPFGTMN¼TVFKGUFGPJQJGP-QQRGTCVKQPUUQYKG#WVQPQOKGCPVGKN - Q Q R G T C V KQ P

) TW R R G P C TD G KV

F C X Q P  V G KN C W V Q P Q O

W P O K V VG ND C T  R T Q F W \ K G T G P F G 6 ¼ VK I M G KV

I G U G NNU E J C H V U D G \ Q I G P G  6 ¼ VK I M G KV

R G T U Q P G P D G \ Q I G P G & KG P U VN G K U VW P I U V¼ V KI M G KV

R HN G I G T KU E J G  6 ¼ V KI M G KV

#TDGKVUUVTWMVWTV[RGP

G P VY KE M NW P I U   W   HQ T U E J W P I U Q T KG P V KG T VG 6 ¼ VK I M G KV

F KG P U V NG K U VG P F G  2 T Q F W M V KQ P U V ¼ V K I M G K V

/ C P C I G O G P V H W P M V KQ P

M C W H O ¼ P P KU E J G  6 ¼ V KI M G K V

5 E J T G K D V ¼ V KI M G K V

NQ I K U VK U E J G  6 ¼ VK I M G K V 





  KP  







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!RBEITSSTRUKTUREN
NACH
4¼TIGKEITSFELDERN

+PVGTGUUCPV KUV CP FKGUGT 5VGNNG CWEJ FGT $NKEM CWH FKG RTQFW\KGTGPFGP 6¼VKIMGKVGPKPPGTJCNDFGT&KGPUVNGKUVWPIUDTCPEJG/KVGKPGO#PVGKNXQP ×DGTGKPGO8KGTVGNKUV)TWRRGPCTDGKVJKGTCOOGKUVGPXGTDTGKVGV#NNGT FKPIUTGFW\KGTVUKEJFGT#PVGKNGTJGDNKEJYGPPPWTFKGUGNDUVDGUVKOOVG 8CTKCPVG DGVTCEJVGV YKTF  5GNDUVDGUVKOOVG )TWRRGPCTDGKVUHQTOGP UKPF FCIGIGP KP FGP IGUGNNUEJCHVUDG\QIGPGP  WPF RHNGIGTKUEJGP 6¼VKIMGKVGP  KPVGPUKXGT CWUIGRT¼IV &KG IGTKPIUVG 8GTDTGKVWPI



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VON
"ANDEMER
!NDREAS
"ORN
UND
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(ILBERT

XQP)TWRRGPCTDGKVWPFFGPJÑEJUVGP#PVGKNCP'KP\GNCTDGKVHKPFGVUKEJ KPFGP5EJTGKDWPF.QIKUVKMV¼VKIMGKVGP &CUUVTQV\FGTIGTKPIGP#WURT¼IWPIGPCWHFGP&KOGPUKQPGP-QQRGTC VKQP 2CTVK\KRCVKQP WPF #WVQPQOKG RGTUQPGPDG\QIGPG &KGPUVNGKUVWPIGP FGP FTKVVJÑEJUVGP #PVGKN CP )TWRRGPCTDGKVUUVTWMVWTGP CWH\WYGKUGP JC DGPN¼UUVUKEJFWTEJFGPJQJGP8GTCPVYQTVWPIUITCFH×TFCU#TDGKVUGT IGDPKUGTMN¼TGPDGKMPCRRFGT$GUEJ¼HVKIVGPNKGIVFKG8GTCPVYQT VWPI KO -QNNGIGPMTGKU &CIGIGP UKPF 5EJTGKD WPF .QIKUVKMV¼VKIMGKVGP UV¼TMGT FWTEJ KPFKXKFWGNNG 'KIGPXGTCPVYQTVWPI H×T FCU 'PFRTQFWMV IG RT¼IV )GOGKPUEJCHVNKEJG 2TQFWMVXGTCPVYQTVWPI GZKUVKGTV JKGT PWT DGK GKPGO&TKVVGN 5EJTGKDV¼VKIMGKVGPD\YDGKGKPGO8KGTVGN .QIKUVKMV¼VKI MGKVGPFGT$GUEJ¼HVKIVGP &KGPUVNGKUVWPIUV[R #PVGKNGKP RTQFWM FKUVTK MQPUWO UQ\KCN UVCCVNKEJ KPUIG VKQPUPCJ DWVKX DG\QIGP UCOV WPOKVVGNDCT RTQFW\KGTGPFG 6¼VKIMGKV FKGPUVNGKUVGPFG 2TQFWMVKQPUV¼VKIMGKV NQIKUVKUEJG6¼VKIMGKV GPVYKEMNWPIUWPF HQTUEJWPIUQTKGPVKGTVG 6¼VKIMGKV MCWHO¼PPKUEJG 6¼VKIMGKV 5EJTGKDV¼VKIMGKV RGTUQPGPDG\QIGPG &KGPUVNGKUVWPIU V¼VKIMGKV )GUGNNUEJCHVUDG\QIGPG &KGPUVNGKUVWPIUV¼VKIMGKV RHNGIGTKUEJG6¼VKIMGKV /CPCIGOGPVHWPMVKQP )GUCOV





























































































  

  

  

  

  

  

4ABELLE

4¼TIGKEITSTYPEN
UND
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!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



9KGFKG&KUMWUUKQPWO#TDGKVUQTICPKUCVKQPPKEJVCNNGKPPCEJ$TCPEJGP CURGMVGPGTHQNIGPMCPPMCPPWOIGMGJTVPCV×TNKEJPKEJVFKG#DJ¼PIKI MGKV FGT 6¼VKIMGKV XQP FGT URG\KHKUEJGP $TCPEJG CW²GT CEJV IGNCUUGP YGTFGP6CDGNNGXGTFGWVNKEJVFCUUKPPCJG\WCNNGPH×PH6GKNUGIOGPVGP FGU &KGPUVNGKUVWPIUUGMVQTU 6¼VKIMGKVUUEJYGTRWPMVG GTMGPPDCT YGTFGP $GK FGP FKUVTKDWVKXGP &KGPUVGP ×DGTYKGIGP OKV  MCWHO¼PPKUEJG 6¼VKIMGKVGP $GK FGP MQPUWODG\QIGPGP &KGPUVGP ×DGTYKGIGP OKV FKGRGTUQPGPDG\QIGPG&KGPUVNGKUVWPIGP Y¼JTGPFKPFGPUVCCVNK EJGP&KGPUVGPOGJTJGKVNKEJIGUGNNUEJCHVUDG\QIGPG6¼VKIMGKVGPCWUIG×DV YGTFGP&KGUGUKPFGDGPHCNNU×DGTRTQRQTVKQPCNKPFGPUQ\KCNGP&KGPUVGP XGTVTGVGP YQDGKJKGTFKGRHNGIGTKUEJGP6¼VKIMGKVGP FGP ITѲVGP #PVGKNFCTUVGNNGP.GFKINKEJ KP FGP RTQFWMVKQPUPCJGP &KGPUVGP UKPF MGKPG UQ GKPFGWVKIGP 5EJYGTRWPMVG CWU\WOCEJGP #O J¼WHKIUVGP XGTVTGVGPUKPFJKGTFKGMCWHO¼PPKUEJGP$GTWHG UQYKG 5EJTGKD V¼VKIMGKVGP  +PUIGUCOV YGKUV FKG $GVTCEJVWPI FGT #TDGKVUUVTWMVWTGP WPVGT FGO 6¼ VKIMGKVUCURGMV GKPG ITѲGTG 5VTGWWPI CNU KP FGT DTCPEJGPURG\KHKUEJGP #PCN[UGCWU&KG\6FTCOCVKUEJGP7PVGTUEJKGFGNGIGPFKG8GTOWVWPI PCJG FCUU XQP FGO MQPMTGVGP 6¼VKIMGKVUDG\WI JÑJGTG -QTTGURQPFGP \GP\WT1TICPKUCVKQPFGT#TDGKVCWUIGJGPCNUXQPFGT<WIGJÑTKIMGKV\W GKPGODGUVKOOVGP9KTVUEJCHVU\YGKI8QTGKPGOCDUEJNKG²GPFGP7TVGKN UQNN LGFQEJ \WP¼EJUV FGT XQP FGT $GVTKGDUITѲG CWUIGJGPFG 'KPHNWUU FKUMWVKGTV YGTFGP WO KP GKPGO NGV\VGP 5EJTKVV GKPG <WUCOOGPH×JTWPI FGTUVTWMVWTGNNGP'KPHNWUUHCMVQTGPCWHFKG#TDGKVUUVTWMVWTGPXQTPGJOGP \WMÑPPGP

 !RBEITSORGANISATION
NACH
"ETRIEBSGRηE

$KUNCPI WPDGT×EMUKEJVKIV DNKGD FKG $G\KGJWPI \YKUEJGP DGVTKGDNKEJGP #TDGKVUUVTWMVWTGP WPF FGT 7PVGTPGJOGPUITѲG 9GPP YKT CNUQ KO HQN IGPFGPFGT(TCIGPCEJIGJGPYQNNGPKPYKGYGKVCTDGKVUQTICPKUCVQTKUEJG )GUVCNVWPIUOGTMOCNG CWHITWPF XQP UVTWMVWTGNNGP 4CJOGPDGFKPIWPIGP DGHÑTFGTVD\YGTUEJYGTVYGTFGPIKNVGUPGDGP$TCPEJGPEJCTCMVGTKUVK

3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT



MCWPFFGOURG\KHKUEJGP6¼VKIMGKVUMQPVGZVCWEJFGPXQPFGT$GVTKGDU ITѲGCWUIGJGPFGP'KPHNWUUKPFKG&KUMWUUKQPOKVGKP\WDG\KGJGP 6CDGNNGIKDV#WHUEJNWUUFCT×DGTFCUUUQYQJNFKG-QQRGTCVKQPUKPVGP UKV¼VCNUCWEJ(QTOGPFGT)TWRRGPCTDGKVKPOKVVGNUV¼PFKUEJGP$GVTKGDGP

 /KVCTDGKVGT CO JÑEJUVGP KUV +P $GVTKGDGP OKV ×DGT  $GUEJ¼HVKIVGPHNCEJVFKG-WTXG\6GTJGDNKEJCD.GV\VGTGU'TIGDPKUKUV FCJKPIGJGPF×DGTTCUEJGPFCNUFCUUITQ²G7PVGTPGJOGPCWHITWPFKJTGT RGTUQPGNNGPWPFHKPCP\KGNNGP#WUUVCVVWPIRTKP\KRKGNNDGUUGTG8QTCWUUGV \WPIGP DKGVGP DGYWUUVG 'KPH×JTWPIURTQ\GUUG XQP )TWRRGPCTDGKV \W XQNN\KGJGP/KVGKPGO#PVGKNXQPCPUGNDUVDGUVKOOVGPœ)TWRRGP CTDGKVGTPőNKGIGPITQ²G$GVTKGDGLGFQEJPCJG\WCO'PFGFGT5MCNC "ETRIEBS GRηE 
q
 
q
 
q
 
q
 
q
  UND
MEHR )NSGESAMT

TEILAUTO KOOPERATIVE 'RUPPEN NOME !RBEITS ARBEIT 'RUPPEN STRUKTUREN ARBEIT                              

+OOPE RATION

0ARTIZI !UTO PATION NOMIE

         

         

         

 

 

 

 

 

 

 

 

 

 

 

 

4ABELLE

!RBEITSSTRUKTUREN
NACH
"ETRIEBSGRηE

9¼JTGPFKPITQ²GPDGVTKGDNKEJGP'KPJGKVGPKPUDGUQPFGTG\YCPIUN¼WHKIG -QQRGTCVKQPUOWUVGT ×DGTFWTEJUEJPKVVNKEJ CWUIGRT¼IV UKPF \GKEJPGP UKEJMNGKPG$GVTKGDG $GUEJ¼HVKIVGFWTEJGKPJQJGU/C²CPUGNDUV DGUVKOOVGT D\Y VGKNCWVQPQOGT <WUCOOGPCTDGKV CWU #NNGTFKPIU UKPF JKGTCWEJFKGJÑEJUVGP #PVGKNGCP XÑNNKI HTGOFDGUVKOOVGT'KP\GNCTDGKV

\WGTMGPPGP

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



 "RANCHE
"ETRIEBSGRηE
ODER
4¼TIGKEIT
$ETERMINANTEN
DER
!RBEITSORGANISATION

&KG &KUMWUUKQP FGT &CVGP \GKIVG FCUU UQYQJN WPVGT $TCPEJGP 6¼VKI MGKVUWPF$GVTKGDUITѲGPCURGMVGP7PVGTUEJKGFGKPFGP #TDGKVUUVTWMVW TGPUKEJVDCTYWTFGP&CDGKYWTFGDKUNCPICWHFKG8GTYGPFWPIUVCVKUVK UEJGT 6GUVXGTHCJTGP XGT\KEJVGV &KGUGU UQNN FCJGT CP FKGUGT 5VGNNG IG NGKUVGVYGTFGPWO\WMN¼TGPKPYKGYGKVFKGCWHIGHWPFGPGPWPVGTUEJKGF NKEJGP #WURT¼IWPIGP UGK GU FKG &KHHWUKQP MQQRGTCVKXGT #TDGKVU\WUCO OGPJ¼PIG WPF )TWRRGPCTDGKV QFGT FKG WPVGTUEJKGFNKEJGP )TCFG XQP -QQRGTCVKQPU #WVQPQOKG WPF 2CTVK\KRCVKQPUOÑINKEJMGKVGP VCVU¼EJ  NKEJUKIPKHKMCPVUKPFWPF'KPHNWUUCWHFKG#TDGKVUQTICPKUCVKQPPGJOGP 'KPG<WUCOOGPHCUUWPIFGT6GUVGTIGDPKUUGHKPFGVUKEJKP6CDGNNG'U YKTFFGWVNKEJFCUUFKGITѲVGP'HHGMVGCWHFKG#TDGKVUQTICPKUCVKQPXQO MQPMTGVGP #TDGKVUWOHGNF FJ XQP FGT CWU\WH×JTGPFGP 6¼VKIMGKV CWU IGJGP *KGT NCUUGP UKEJ FWTEJYGI UKIPKHKMCPVG $GHWPFG GTOKVVGNP $G UQPFGTUCWUIGRT¼IVUKPFFKG-QTTGNCVKQPGP\WFGP-QQRGTCVKQPU#WVQ PQOKGWPF2CTVK\KRCVKQPUFKOGPUKQPGPYQDGKURG\KGNNFKG$GVGKNKIWPIU EJCPEGP KP ITѲVGT #DJ¼PIKIMGKV XQO CWUIG×DVGP $GTWH UVGJGP $G VTCEJVGPYKTYGKVGTJKPNGFKINKEJFKGUGFTGK&KOGPUKQPGPUQNCUUGPUKEJ FKG IGTKPIUVGP UVTWMVWTGNNGP -QTTGURQPFGP\GP CWH FGP )TCF FGT #WVQ PQOKG \WT×EMH×JTGP 5QYQJN $TCPEJG 6¼VKIMGKVUDGTGKEJ CNU CWEJ FKG $GVTKGDUITѲGJCDGPFGPMNGKPUVGP'KPHNWUUCWHFCU#WUOC²FGTGKIGP UV¼PFKIGP2NCPWPIFGT#TDGKVUCDN¼WHG

 

 #WHITWPF FGU LGYGKNU PQOKPCNGP /GUUPKXGCWU YWTFG KO (CNNG FGT 8GTDTGKVWPI XQP -QQRGTCVKQPUUVTWMVWTGPWPF)TWRRGPCTDGKVGKP%JK6GUVFWTEJIGH×JTV#NU#UUQ\KCVKQPU OC²FKGPVGFCDGK%TCOGT8>-QGHHK\KGPVMCPP9GTVG\YKUEJGPWPFCPPGJOGP,G JÑJGTFGT-QGHHK\KGPVWOUQUV¼TMGTKUVFGT<WUCOOGPJCPI\YKUEJGPFGP8CTKCDNGP$GK FGT 5KIPKHKMCP\RT×HWPI FGT -QQRGTCVKQPU #WVQPQOKG WPF 2CTVK\KRCVKQPUITCFG YWTFG CWHITWPF FGTGP OGVTKUEJGT 5MCNKGTWPI GKP (6GUV FWTEJIGH×JTV > XGTYGPFGVG -QGHHK \KGPV'VCIKDVFKG<WUCOOGPJCPIUOC²GCPCNQI%TCOGT8YKGFGT

3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT



-QQRGTCVKQPU

)TWRRGPCTDGKV

UGNDUVDGUVKOOVG

UVTWMVWTGP )TWRRGPCTDGKV %JK %TCOGT8 R9GTV %JK %TCOGT8 R9GTV %JK %TCOGT8 R9GTV 9KTVUEJCHVU \YGKIG 6¼VKIMGKVU HGNFGT $GVTKGDU ITѲG











 















 















 





-QQRGTCVKQP #WVQPQOKG 2CTVK\KRCVKQP 'VC R9GTV (9GTV 'VC R9GTV (9GTV 'VC R9GTV(9GTV 9KTVUEJCHVU \YGKIG 6¼VKIMGKVU HGNFGT $GVTKGDU ITѲG











 















 















 





4ABELLE

+ORRELATIONEN
ZWISCHEN
3TRUKTURMERKMALEN
UND
KOOPERATIVEN !RBEITSSTRUKTUREN
SOWIE
DER
$IFFUSION
VON
'RUPPENARBEIT

&KG IGTKPIUVGP 'HHGMVG CWH FKG #TDGKVUUVTWMVWTGP IGJGP XQP FGT $G VTKGDUITѲGCWU&KG-QTTGNCVKQPGPUKPFJKGTFWTEJYGIPKGFTKIGTCWUIG RT¼IV 'XKFGPV KUV FKGU XQT CNNGO DGK FGT +ORNGOGPVCVKQP UGNDUVDG UVKOOVGTD\YVGKNCWVQPQOGT)TWRRGPCTDGKV6GKNCWVQPQOG)TWRRGPCT DGKVUEJGKPVFGOPCEJWPCDJ¼PIKIXQPFGT)TѲG'KP\WIKPFKG$GVTKGDG IGJCNVGP\WJCDGP +PUIGUCOV DNGKDV HGUV\WJCNVGP FCUU FKG OGKUVGP <WUCOOGPJ¼PIG \YK UEJGPDGVTKGDNKEJGP#TDGKVUUVTWMVWTGPWPFFGTGPJKGTWPVGTUWEJVGP4CJ OGPDGFKPIWPIGP UKIPKHKMCPV UKPF /KV $NKEM CWH FKG +PVGPUKV¼V FKGUGT <WUCOOGPJ¼PIGMCPPCNNGTFKPIUPKEJVXQPGKPGT&GVGTOKPCVKQPFGT#T DGKVUQTICPKUCVKQP CWHITWPF UVTWMVWTGNNGT 4CJOGPDGFKPIWPIGP IGURTQ EJGP YGTFGP &KG #UUQ\KCVKQPUOC²G XCTKKGTGP \YKUEJGP 9GTVGP XQP DKUFJFKG<WUCOOGPJ¼PIGUKPFGJGTUEJYCEJCWUIGRT¼IV -QQRGTCVKQPUUVTWMVWTGP )TWRRGPCTDGKV UQYKG FKG WPVGTUEJKGFNKEJGP )TCFGCP2CTVK\KRCVKQPUWPF#WVQPQOKGOÑINKEJMGKVGPUVGJGPUQOKVPWT KPNGKEJVGT-QTTGURQPFGP\\WFGPUVTWMVWTGNNGP8CTKCDNGP&KG #WUIGU VCNVWPI FGT #TDGKVUQTICPKUCVKQP XGTN¼WHV CNUQ ITѲVGPVGKNU WPCDJ¼PIKI XQPDGUVKOOVGP)TѲGP$TCPEJGPQFGT6¼VKIMGKVUOGTMOCNGP

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



+O7OMGJTUEJNWUUFGWVGVFKGUFCTCWHJKPFCUUFKG$GTGKVUEJCHV\WT+O RNGOGPVCVKQPXQP)TWRRGPCTDGKVQFGTITWRRGPCTDGKVU¼JPNKEJGT5VTWMVW TGP KP GTUVGT .KPKG XQO 4GQTICPKUCVKQPUYKNNGP FGT DGVTKGDNKEJGP 'PV UEJGKFWPIUVT¼IGTCDJ¼PIKIKUV&KGJ¼WHKIIG¼W²GTVG#PUKEJVCWEJYGK VGTJKP CWH VC[NQTKUVKUEJ QTKGPVKGTVG /QFGNNG \W UGV\GP YGKN FKG URG\KHK UEJGP6¼VKIMGKVUD\Y5GTXKEGOGTMOCNGMGKPGCPFGTGP#TDGKVUOQFGNNG GTNCWDGPMCPP\WOKPFGUVPWTH×TGKPGPMNGKPGTGP6GKNFGT$GUEJ¼HVKIVGP KO&KGPUVNGKUVWPIUDGTGKEJCWHTGEJVGTJCNVGPYGTFGP &C FKG 'KPH×JTWPI XQP DGVTKGDNKEJGT )TWRRGPCTDGKV YGPKIGT FWTEJ FKG *WOCPKUKGTWPIFGT#TDGKVCNU5GNDUV\YGEMCNUXKGNOGJTFWTEJGKPGRTQ FWMVKXGTG)GUVCNVWPIFGT#TDGKVUCDN¼WHGOQVKXKGTVKUVXGTHQNIVGFKG&CT UVGNNWPI FGT #TDGKVUUVTWMVWTGP FCU


3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

VKIMGKVUHGNFGTP WPF 7PVGTPGJOGPUITѲGP YKTF YGPP CWEJ KP WPVGT UEJKGFNKEJGT+PVGPUKV¼V)TWRRGPCTDGKVGKPIGUGV\V #NUGKPGUFGTDGOGTMGPUYGTVGUVGP$GHWPFGFGT$GUEJ¼HVKIVGPDGHTCIWPI MCPPUKEJGTNKEJFKGJQJG8GTDTGKVWPIXQP)TWRRGPCTDGKVKPÑHHGPVNKEJGP 1TICPKUCVKQPGPCPIGUGJGPYGTFGP5QYQJNKPFGTCNNIGOGKPGPCNUCWEJ KPFGTUGNDUVDGUVKOOVGP8CTKCPVGXQP)TWRRGPCTDGKVUKPFKO8GTINGKEJ \WORTKXCVGP5GMVQTOGJTCNUFQRRGNVUQXKGNG$GUEJ¼HVKIVGV¼VKI&KGUG &CVGP UQNNVGP #PNCUU UGKP FCU J¼WHKI XGTNCWVDCTVG CTDGKVUQTICPKUCVQTK UEJG+PPQXCVKQPUFGHK\KVFGTÑHHGPVNKEJGP*¼PFGPGW\WJKPVGTHTCIGP #O UV¼TMUVGP FWTEJ 'KP\GNCTDGKV IGRT¼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¼HVKIVGPRTCMVK\KGTV



:UR
%NTWICKLUNG
DER
!RBEITSORGANISATION

+O8GTINGKEJ\WFGTKO,CJTG  FWTEJIGH×JTVGP $GHTCIWPI GTJÑJVG UKEJ FGT #PVGKN FGT KP )TWRRGPCTDGKV V¼VKIGP $GUEJ¼HVKIVGP KO &KGPUV NGKUVWPIUUGMVQT XQP FCOCNU  WO MPCRR  CWH  KP  &KGU GPVURTKEJV GKPGT FWTEJUEJPKVVNKEJGP L¼JTNKEJGP <WYCEJUTCVG XQP GKPGO 2TQ\GPVRWPMV 'U KUV \W GTYCTVGP FCUU UKEJ FKGUG 'PVYKEMNWPI CWEJ \WM×PHVKI HQTVUGV\GP YKTF 5Q ICDGP  FGT $GUEJ¼HVKIVGP KO &KGPUVNGKUVWPIUUGMVQT CP FCUU UKG UGJT CWUH×JTNKEJ ×DGT )TWRRGPCTDGKV KPHQTOKGTV YQTFGP UKPF YGKN FKG )GUEJ¼HVUNGKVWPI )TWRRGPCTDGKV GKP H×JTGP YKNN &KG JÑEJUVGP <WY¼EJUG UKPF FCDGK OKV  KP FGP MQP UWODG\QIGPGP &KGPUVGP \W GTYCTVGP Y¼JTGPF FKG 'KPH×JTWPI XQP )TWRRGPCTDGKV KP FGP RTQFWMVKQPUPCJGP  WPF FKUVTKDWVKXGP &KGPUVGP  NGKEJV WPVGTFWTEJUEJPKVVNKEJ XGTNCWHGP YKTF 9GKVGTG CNNGT&KGPUVNGKUVWPIUDGUEJ¼HVKIVGPICDGPCPFCUUUKGDGTGKVU×DGT

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



)TWRRGPCTDGKVKPHQTOKGTVYQTFGPUKPFQJPGFCUULGFQEJGKPGMQPMTGVG +ORNGOGPVCVKQPIGRNCPVKUV &KGUCNNGUFGWVGVCWHGKPGP\YCTUEJYGTH¼NNKIGPLGFQEJMQPVKPWKGTNKEJGP 4GQTICPKUCVKQPURTQ\GUU KPPGTJCND FGT &KGPUVNGKUVWPIUDTCPEJG JKP 'KP 2CTCFKIOGPYGEJUGNKPFGT)GUVCNVWPI XQP #TDGKVKUVDKUNCPIWPVGTDNKG DGP WPF FKG RTQIPQUVKUEJGP 'KPUEJ¼V\WPIGP FGT $GUEJ¼HVKIVGP NCUUGP XGTOWVGPFCUUFKGUGTCWEJKPPCJGT<WMWPHVPKEJVXQNN\QIGPYKTF



!USWIRKUNGEN
DER
!RBEITSGESTALTUNG
AUF DIE
!RBEITZUFRIEDENHEIT

&KG &GDCVVG WO FKG +ORNGOGPVCVKQP XQP )TWRRGPCTDGKV YKTF DGINGKVGV FWTEJFCU5RCPPWPIUHGNFXQPKPFKXKFWGNNGT5GNDUVXGTYKTMNKEJWPIFWTEJ JÑJGTG #WVQPQOKG WPF OGJT /KVDGUVKOOWPI CO #TDGKVURNCV\ CWH FGT GKPGP 5GKVG WPF GKPGO XQP FKGUGO 1TICPKUCVKQPURTKP\KR CWUIGJGPFGP UVGKIGPFGP.GKUVWPIUFTWEM#DYGEJUNWPIUTGKEJGTG6¼VKIMGKVGPSWCNKVC VKX JÑJGTG #TDGKVUKPJCNVG UQYKG FGT #DDCW GKPUGKVKIGT $GNCUVWPIGP UVGJGPJKGTSWCUKCWHFGTœ*CDGP5GKVGő&GOUVGJGPCNNGTFKPIUCWEJFKG 4KUKMGP UVGKIGPFGT
6CDGNNG/KVCTDGKVGTXQP#TDGKVUITWRRGPFKG UKEJ FWTEJ GKPG ×DGT FWTEJUEJPKVVNKEJG -QQRGTCVKQP #WVQPQOKG WPF 2CTVK\KRCVKQPUKPVGPUK V¼V EJCTCMVGTKUKGTGP NCUUGP YCTGP OKV KJTGT #TDGKVUUKVWCVKQP FGWVNKEJ \WHTKGFGPGT 'KPG ¯DGTRT×HWPI FGU 'KPHNWUUGU XQP -QQRGTCVKQP #WVQ  

&KG#TDGKVU\WHTKGFGPJGKVYWTFGOKV*KNHGFGT5MCNC\WT/GUUWPIXQP#TDGKVU\WHTKGFGP JGKV (KUEJGT.×EMGTOKVVGNV

3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT



PQOKG WPF 2CTVK\KRCVKQP CWH FKG #TDGKVU\WHTKGFGPJGKV DGUV¼VKIV FKGUG 8GTOWVWPI/KVVGNU4GITGUUKQPUCPCN[UGYWTFGUKEJVDCTFCUUKPUDGUQP FGTG FKG 2CTVK\KRCVKQPUOÑINKEJMGKVGP RQUKVKXG #WUYKTMWPIGP CWH FKG <WHTKGFGPJGKV FGT $GUEJ¼HVKIVGP JCVVGP 2GMTWJN   &GPPQEJ UKPF FKG 'KPHN×UUG KPUIGUCOV IGUGJGP PKEJV UQ UVCTM FJ FGT )TQ²VGKN FGT #TDGKVU\WHTKGFGPJGKV YKTF PKEJV FWTEJ FKGUG FTGK &KOGPUKQPGP GT MN¼TV*KGTYGTFGPFGOPCEJCPFGTG(CMVQTGPOC²IGDNKEJH×TFKGKPFKXK FWGNNG <WHTKGFGPJGKV CO #TDGKVURNCV\ XGTCPVYQTVNKEJ UGKP 2GMTWJN MQOOVFCJGT\WFGT'TMGPPVPKUœ1HHGPUKEJVNKEJ IKDVGU YGKVGTG/GTM OCNGKO #TDGKVURTQ\GUUFKGGKPGFGWVNKEJ ITѲGTG#WUYKTMWPICWH FKG <WHTKGFGPJGKVFGT/KVCTDGKVGTJCDGPő )NDEX
!RBEITSZUFRIEDENHEIT )NSGESAMT KEINE
'RUPPENARBEIT

   

'RUPPENARBEIT
INSGESAMT TEILAUTONOME
'RUPPENARBEIT

   

%INFLUSSLOSE
'RUPPENARBEIT ZWANGSL¼UFIGE
'RUPPENARBEIT

   

KONTROLLIERTE
'RUPPENARBEIT   )NDEX
-ITTELWERTE
AUF
EINER
3KALA
VON

UNZUFRIEDEN
BIS

ZUFRIEDEN 4ABELLE

!RBEITSZUFRIEDENHEIT
UND
!RBEITSORGANISATION



:WISCHENRESÔMEE

+O *KPDNKEM CWH FKG GKPICPIU IGUVGNNVGP (TCIGP PCEJ (QTOGP FGT #T DGKVUQTICPKUCVKQPFGTGP8GTDTGKVWPIWPF5GIOGPVKGTWPIUQYKGFGT<W HTKGFGPJGKVFGT$GUEJ¼HVKIVGPNCUUGPUKEJCWH$CUKUFGTGORKTKUEJGP$G HWPFGFCJKPIGJGPFDGCPVYQTVGPFCUU (QTOGP FGT #TDGKVUQTICPKUCVKQP FGPGP DGUQPFGTG %JCPEGP JKPUKEJVNKEJ .GKUVWPIUH¼JKIMGKV WPF 9GVVDG YGTDUH¼JKIMGKV\WIGUEJTKGDGPYGTFGPKO&KGPUVNGKUVWPIUUGMVQTXQTJCP FGPUKPFWPFUKEJCWHGKPGO9CEJUVWOURHCFDGHKPFGPFCUUFKGUGCDGT MGKPGUYGIUGKPGPFQOKPCPVGP6TGPFFGT#TDGKVUQTICPKUCVKQPFCTUVGNNGP )NGKEJ\GKVKIKUVJKPUKEJVNKEJFGT#TDGKVU\WHTKGFGPJGKVHGUV\WUVGNNGPFCUU

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



FKGUG \YCT FWTEJ FKG #TDGKVUQTICPKUCVKQP DGGKPHNWUUV YKTF FCUU FKGUGT <WUCOOGPJCPILGFQEJPKEJVUQUVCTMCWUIGRT¼IVKUVUQPFGTP\WU¼V\NKEJ CPFGTG'TMN¼TWPIUHCMVQTGPH×TFKG#VVTCMVKXKV¼VFGT#TDGKVJGTCPIG\QIGP YGTFGPO×UUGP &KG FCTIGUVGNNVGP GORKTKUEJGP $GHWPFG XGTFGWVNKEJGP FCUU KP FGT DG VTKGDNKEJGP2TCZKUFKG+ORNGOGPVCVKQPRCTVK\KRCVKXGT#TDGKVUIGUVCNVWPIU KPUVTWOGPVGN¼PIUVPKEJVUQXGTDTGKVGVKUVYKGGUFWTEJFKGYKUUGPUEJCHV NKEJG&KUMWUUKQPFGP #PUEJGKPGTYGEMV&KGUFT×EMVUKEJDGUQPFGTU KP FGT6CVUCEJGCWUFCUUFKG'KPH×JTWPIPGWGT(QTOGPFGT#TDGKVUQTICPK UCVKQP Ō YKG VGKNCWVQPQOGT )TWRRGPCTDGKV Ō KP ÑHHGPVNKEJGP $GVTKGDGP

 OGJT CNU FQRRGNV UQ UVCTM CWUIGRT¼IV KUV YKG KP FGT 2TKXCVYKTV  UEJCHV   &KG &CVGP IGDGP #PNCUU \WT 8GTOWVWPI FCUU UKEJ FKG &KUMWUUKQP WO PGWG 1TICPKUCVKQPUHQTOGP DKUNCPI \W UGJT CWH GKPKIG /WUVGTWPVGTPGJOGPMQP\GPVTKGTVJCVWOFCTCWUGKPGPQTICPKUCVKQPGNNGP +PPQXCVKQPUXQTURTWPI FGU RTKXCVGP 5GMVQTU CDNGKVGP \W MÑPPGP &KG J¼WHKIKPFGT.KVGTCVWTFCTIGUVGNNVGP(CNNDGKURKGNGUQNEJGTœ8QT\GKIGWP VGTPGJOGPőUEJGKPGPCNNGTFKPIUPWTIGTKPIG5QIYKTMWPIGPCWHFKG)G UCOVJGKV FGT $TCPEJG \W JCDGP 7PVGTUV×V\WPI HKPFGV FKGUG #WUUCIG CWEJFCFWTEJFCUU&GWVUEJNCPFKOGWTQR¼KUEJGP8GTINGKEJDGKFGT&KH HWUKQP XQP )TWRRGPCTDGKV CNNGPHCNNU KO /KVVGNHGNF \W XGTQTVGP KUV XIN '21% <WHTCIGPDNGKDVXQTFKGUGO*KPVGTITWPFYGNEJGYGKVGTGP(CMVQTGPFKG #TDGKVU\WHTKGFGPJGKV DGGKPHNWUUGP WPF YGNEJG <WUCOOGPJ¼PIG FCDGK OKVFGT.GKUVWPIUH¼JKIMGKVWPF-WPFGPQTKGPVKGTWPIDGUVGJGP&KGUUGV\V GKPGTUGKVUXQTCWUFKG(TCIGPCEJFGT#TDGKVU\WHTKGFGPJGKVDTGKVGTCP\W NGIGP WPFCPFGTGTUGKVUFKGUG OKVFGT(TCIG PCEJFGT-WPFGP\WHTKGFGP JGKV CNU YGUGPVNKEJGO .GKUVWPIUKPFKMCVQT KPUDGUQPFGTG KO &KGPUVNGKU VWPIUUGMVQT\WXGTDKPFGP

 

XIN$QTP#WEJFKG'21%5VWFKGMCOOKVGKPGOWPVGTUEJKGFNKEJGP7PVGTUW EJWPIUFGUKIP \W ¼JPNKEJGP 'TIGDPKUUGP D\IN FGT 8GTVGKNWPI XQP )TWRRGPCTDGKV KP ÑH HGPVNKEJGPWPFRTKXCVGP7PVGTPGJOGP



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

7PIGMN¼TVKUVDKUNCPIFGT<WUCOOGPJCPI\YKUEJGPFGPMQPMTGVGP#WU YKTMWPIGP FGT 1TICPKUCVKQPUGPVYKEMNWPI CWH FKG VCVU¼EJNKEJG -WPFGP \WHTKGFGPJGKV


-ITARBEITER
UND
+UNDENORIENTIERUNG
q +OMPLEMENTARIT¼T
ODER
3PANNUNGSVERH¼LTNIS $AS
"EISPIEL
'ESUNDHEITSWIRTSCHAFT

&KG 'TIGDPKUUG FGT TGRT¼UGPVCVKXGP $GUEJ¼HVKIVGPDGHTCIWPI \GKIVGP FCUUFKG#TVFGT#TDGKVUIGUVCNVWPI#WUYKTMWPIGPCWHFKG<WHTKGFGPJGKV FGT$GUEJ¼HVKIVGPJCV+PUDGUQPFGTGFCU#WUOC²FGT2CTVK\KRCVKQPUOÑI NKEJMGKVGPCO #TDGKVURNCV\ YKTMV UKEJRQUKVKXCWHFKG/KVCTDGKVGT\WHTKG FGPJGKV CWU &GPPQEJ KUV FGT 'TMN¼TWPIUITCF FGT #TDGKVUQTICPKUCVKQP CWH FKG /KVCTDGKVGT\WHTKGFGPJGKV XGTINGKEJUYGKUG IGTKPI *KGT KPVGTXG PKGTGP FGOPCEJ YGKVGTG (CMVQTGP FKG PKEJV KP FGT #WUIGUVCNVWPI FGU MQPMTGVGP#TDGKVURNCV\GU\WUWEJGPUKPF 7O #WHUEJNWUU ×DGT YGKVGTG CWH FKG <WHTKGFGPJGKV FGT $GUEJ¼HVKIVGP GKPYKTMGPFG &KOGPUKQPGP \W GTJCNVGP ITGKHGP YKT KO HQNIGPFGP CWH GKPG DTGKV CPIGNGIVG 7PVGTUWEJWPI KO )GUWPFJGKVUYGUGP \WT×EM /KV FKGUGT#WUYCJNKUVGUPKEJVPWTOÑINKEJFGP'KPHNWUUPKEJVWPOKVVGNDCT V¼VKIMGKVUDG\QIGPGT8CTKCDNGPCWHFKG/KVCTDGKVGT\WHTKGFGPJGKVP¼JGT\W CPCN[UKGTGPXKGNOGJTDKGVGVUKEJCWEJFKG%JCPEGFKG9GEJUGNYKTMWP IGP\YKUEJGP/KVCTDGKVGT\WHTKGFGPJGKVCWHFGTGKPGP5GKVGWPF-WPFGP \WHTKGFGPJGKVD\YQTKGPVKGTWPICWHFGTCPFGTGP5GKVG\WDGVTCEJVGP

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



&CU$GKURKGNFGU)GUWPFJGKVUUGMVQTUOKVUGKPGTUVCTMGP0WV\GPQTKGPVKG TWPI H×T FGP -WPFGP FKG KO 4CJOGP FGU œWPQ CEVWő2TKP\KRU DGUQP FGTUITQ²G-WPFGPP¼JGWPFUGKPGTJQJGPDGUEJ¼HVKIWPIURQNKVKUEJGP4G NGXCP\ OCI KO HQNIGPFGP DGUQPFGTU IGGKIPGV GTUEJGKPGP FKGUGP <W UCOOGPJCPIP¼JGT\WDGNGWEJVGP&KG*GTCWUHQTFGTWPIFGT+PVGITCVKQP FGT.GKUVWPIGPCWHFGP0WV\GPFGT-WPFGP2CVKGPVGPJKP\GKIGPUKEJKO )GUWPFJGKVUU[UVGO CWH CNNGP 'DGPGP FGU .GKUVWPIUGTDTKPIWPIURTQ\GU UGU#WHLGFGT5VWHGFGT.GKUVWPIUGTDTKPIWPINCUUGPUKEJYGEJUGNUGKVKIG #DJ¼PIKIMGKVGP DGUEJTGKDGP FKG Ō UQ FKG *[RQVJGUG Ō GDGPHCNNU GKPG PKEJV \W XGTPCEJN¼UUKIGPFG $GFGWVWPI H×T FKG <WHTKGFGPJGKV XQP $G UEJ¼HVKIVGPWPF2CVKGPVGPDGUKV\GP &CJGT YGTFGP KO HQNIGPFGP #DUEJPKVV FKG 'TMN¼TWPIUXCTKCDNGP H×T FKG /KVCTDGKVGT\WHTKGFGPJGKV GTYGKVGTV WPF \WINGKEJ OKV FGT -WPFGP\WHTKG FGPJGKV XGTMP×RHV&GONKGIVFKG*[RQVJGUG\WITWPFG FCUU FKG /KVCT DGKVGTYKG-WPFGP\WHTKGFGPJGKVKPOQFGTPGP&KGPUVNGKUVWPIUWPVGTPGJ OGP YGUGPVNKEJ XQP FGT .GKUVWPIUH¼JKIMGKV WPF 1TICPKUCVKQP FGT IG UCOVGP9GTVUEJÑRHWPIUMGVVGDGGKPHNWUUVYGTFGP&KG-WPFGP\WHTKGFGP JGKV MCPP \YCT XQP GKPGO GKP\GNPGP 2TQFWMVKQPURTQ\GUU DGGKPHNWUUV YGTFGPJ¼PIVCDGTUKEJGTNKEJGDGPUQXQPFGT)GUCOVNGKUVWPICNUQFGT +PVGITCVKQP FGT WPVGTUEJKGFNKEJGP .GKUVWPIGP CD #WEJ FKG #TDGKVU\W HTKGFGPJGKVYKTFFGOPCEJPKEJVPWTFWTEJFKGGKIGPG .GKUVWPIFGTGKP \GNPGP$GUEJ¼HVKIVGPWPFFGTGP1TICPKUCVKQPUQPFGTPGDGPUQFWTEJFKG 5EJPKVVUVGNNGP FGT WPVGTUEJKGFNKEJGP .GKUVWPIURTQ\GUUG WPF FGTGP <W UCOOGPYKTMGP\WGTMN¼TGPUGKP +O 4CJOGP FGU $/$(2TQLGMVGU œ$GPEJOCTMKPI KP FGT )GUWPFJGKVU YKTVUEJCHVőYWTFGPKO,CJTWCKP-TCPMGPJ¼WUGTWPF4GJCDK NKVCVKQPUMNKPKMGPUQYQJNUVCPFCTFKUKGTVG/KVCTDGKVGTCNUCWEJ2CVKGPVGP DGHTCIWPIGP FWTEJIGH×JTV #WHITWPF FGT DTGKVGTGP GORKTKUEJGP $CUKU YGTFGP KO HQNIGPFGP FKG 'TIGDPKUUG FGT -TCPMGPJCWUDGHTCIWPIGP  XGTYGPFGV  #WU FGP JKGT XGTVTGVGPGP  'KPTKEJVWPIGP UVCPFGP WPU KPUIGUCOVXGTYGTVDCTG/KVCTDGKVGTHTCIGDÑIGPUQYKG2CVKGP VGPHTCIGDÑIGPH×TFKG#PCN[UG\WT8GTH×IWPI  

 #WHITWPF FGT WPVGTUEJKGFNKEJGP 4CJOGPDGFKPIWPIGP WPVGTUEJKGFGP UKEJ FKG (TCIGDÑ IGPH×T-TCPMGPJ¼WUGTWPF4GJCDKNKVCVKQPUMNKPKMGPKPDGUVKOOVGP(TCIGUVGNNWPIGP



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

$GVTCEJVGV YGTFGPUQNNGP\WP¼EJUV YKEJVKIG FKG -WPFGP D\Y 2CVKGP VGP\WHTKGFGPJGKV DGGKPHNWUUGPFG 8CTKCDNGP &CPCEJ GTHQNIV GKPG #WUGK PCPFGTUGV\WPIOKVFGP'TIGDPKUUGPFGT/KVCTDGKVGTDGHTCIWPIWODGKFG $GHTCIWPIGPKPGKPGONGV\VGP5EJTKVVOKVGKPCPFGTKP$G\KGJWPI\WUGV \GP



$ETERMINANTEN
DER
+UNDENZUFRIEDENHEIT
q 5MFASSENDE
)NFORMATIONSLEISTUNGEN
ALS 3CHLÔSSELPARAMETER

#WUIGJGPFXQPFGT$GHTCIWPIFGT2CVKGPVGPN¼UUVUKEJ\WP¼EJUVHGUVUVGN NGPFCUUFKGHCEJNKEJ OGFK\KPKUEJG WPFRHNGIGTKUEJG3WCNKV¼VFGT.GKU VWPIGP H×T FKG 2CVKGPVGP NGFKINKEJ GKPG WPVGTIGQTFPGVG 4QNNG URKGNGP &KGU JGK²V PKEJV FCUU UKG MGKPG $GFGWVWPI J¼VVGP UQPFGTP FCUU UKG GKPGTUGKVU CNU UGNDUVXGTUV¼PFNKEJG 'TYCTVWPI XQP FGP 2CVKGPVGP XQTCWU IGUGV\VYGTFGPWPFCPFGTGTUGKVUOÑINKEJGTYGKUGCWEJFCUUFKG2CVKGP VGP FKG HCEJNKEJG 3WCNKV¼V PWT DGITGP\V DGWTVGKNGP MÑPPGP &KGU DKGVGV GKPOKVCPFGTGP$TCPEJGPXGTINGKEJDCTGU$KNFYQFKGHCEJNKEJG(WPMVK QPUH¼JKIMGKVXQP2TQFWMVGPWPF&KGPUVNGKUVWPIGPXQPFGP-WPFGPXQT CWUIGUGV\VD\YPWTDGFKPIVDGWTVGKNVYGTFGPMCPP &KG'TIGDPKUUGGKPGT4GITGUUKQPUCPCN[UG\GKIGPFCUUOKVGKPGOT FKGKP#DDFCTIGUVGNNVGP8CTKCDNGPGKPGPGTJGDNKEJGP6GKNFGT2CVKGP VGP\WHTKGFGPJGKVGTMN¼TGP&CDGKH¼NNVCWHFCUUKPPGTJCNDFKGUGU/QFGNNU  FGT 'TMN¼TWPI CWH +PHQTOCVKQP DGK #WHPCJOG ¯DGTICDGP WPF JKPUKEJVNKEJ FGT $GJCPFNWPI WPF FCDGK KPUDGUQPFGTG CWH FKG 5EJPKVV UVGNNGP DGK FGT #WHPCJOG D\Y DGK ¯DGTICDGP GPVH¼NNV <¼JNV OCP FCU 'KPIGJGP CWH FKG $GF×THPKUUG FGT 2CVKGPVGP 'TTGKEJDCTMGKV FGU 2GTUQ PCNUWPF$GUEJYGTFGOCPCIGOGPVJKP\WUQGTJÑJVUKEJFGT#PVGKNFGT GTMN¼TGPFGP(CMVQTGPUQICTCWHMPCRR &COKVYGTFGPGTJGDNKEJG#PVGKNGFGT2CVKGPVGP\WHTKGFGPJGKVPKEJVFWTEJ FKG FKTGMVG .GKUVWPIUGTDTKPIWPI GTMN¼TV UQPFGTP FWTEJ 8CTKCDNGP FKG UKEJ\YCTCWHFKG.GKUVWPIUGTDTKPIWPIDG\KGJGPCDGTYKGKPUDGUQPFGTG DGKFGP+PHQTOCVKQPGPDGK#WHPCJOGWPF¯DGTICDGPCWHFKG1TICPKUC VKQP FGT 5EJPKVVUVGNNGP XGTYGKUGP $GK GKPGT YGKVGTGP &KHHGTGP\KGTWPI

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



MQPPVGP KO 4CJOGP GKPGT %NWUVGTCPCN[UG URG\KHKUEJG 2CVKGPVGPV[RQNQ IKGPIGDKNFGVYGTFGPFKG\WU¼V\NKEJG*KPYGKUGFCTCWHIGDGPYQFWTEJ UKEJFKG-WPFGP\WHTKGFGPJGKVGTMN¼TGPN¼UUV (LQIOXVVIDNWRUHQDXIGLHJHQHUHOOH.XQGHQ]XIULHGHQKHLW 'TMN¼TWPIUDGKVTCI

2CVKGPVGPKPHQTOCVKQPDGK#WHPCJOG



'TTGKEJDCTMGKVFGU2HNGIGRGTUQPCNU 2CVKGPVGP



¯DGTICDGXQP2CVKGPVGPKPHQTOCVKQPGP



+PHQTOCVKQPXQT$GJCPFNWPI



*[IKGPG



(NGZKDKNKV¼VDGKRHNGIGTKUEJGT8GTUQTIWPI



#WUUVCVVWPIFGT#WHGPVJCNVUT¼WOG



$GUEJYGTFGDGCTDGKVWPI



RTQ\GPVWCNGT'TMN¼TWPIUDGKVTCIFGU$GVC-QGHHK\KGPVGP

-WPFGP \WHTKGFGPJGKV

(UNOlUWH9DULDQ]U 

!BB

%INFLUSSFAKTOREN
AUF
DIE
GENERELLE
+UNDENZUFRIEDENHEIT 1UELLE
)!4


*KGT\W YWTFG \WP¼EJUV GKPG $×PFGNWPI FGT 8CTKCDNGP OKVVGNU XQTIG UEJCNVGVGT (CMVQTGPCPCN[UG *CWRVMQORQPGPVGPCPCN[UG OKV 8CTKOCZ TQVCVKQPXQTIGPQOOGP #WH$CUKUFGT(CMVQTGP NCUUGP UKEJ 2CVKGPVGP V[RGPDKNFGPFKGUKEJJKPUKEJVNKEJKJTGT<WHTKGFGPJGKVOKVFGP .GKUVWP IGPFGT'KPTKEJVWPIUQYKGFGP7TUCEJGPFGT<WHTKGFGPJGKV WPVGTUEJGK FGP &CDGK MTKUVCNNKUKGTGP UKEJ  6[RGP XQP 2CVKGPVGP JGTCWU FKG XQP XQNNUV¼PFKI \WHTKGFGPGP 2CVKGPVGP DKU \W FGWVNKEJ MTKVKUEJGP 2CVKGPVGP TGKEJGP #DD $GK FGT $GVTCEJVWPI FGT GKP\GNPGP %NWUVGT H¼NNV CWH FCUU UKEJ FKG XQNN \WHTKGFGPGP2CVKGPVGP 6[R#FWTEJGKPGRQUKVKXG#WURT¼IWPIKPCNNGP (CMVQTGPCWU\GKEJPGP&CXQP\WWPVGTUEJGKFGPUKPFFKG6[RGP$WPF%

3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT



FKG FWTEJ WPVGTFWTEJUEJPKVVNKEJG $GWTVGKNWPI FGT $GFCTHUGTOKVVNWPI D\Y FGT (NGZKDKNKV¼V IGMGPP\GKEJPGV UKPF YCU UKEJ CWH FKG )GUCOV\W HTKGFGPJGKVLGFQEJPWTXGTINGKEJUYGKUGIGTKPICWUYKTMV>2CVKGPVGP V[R&PKOOVKPUQHGTPGKPG5QPFGTUVGNNWPIGKPCNUGTOKVCNNGP(CMVQTGP CW²GT FGT +PHTCUVTWMVWTCWUUVCVVWPI ×DGTFWTEJUEJPKVVNKEJ \WHTKGFGP KUV YCUCNNGTFKPIUDGTGKVU\WGKPGO FGWVNKEJGP 'KPDTWEJ KP FGT )GUCOV\W HTKGFGPJGKVKO8GTINGKEJ\WFGP6[RGP#DKU%H×JTV

2CVKGPVGPV[RQNQIKG 













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6[R%

6[R&

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6[R#

6[R)

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RHNGIGTKUEJUQ\KCNG.GKUVWPIGP

+PHTCUVTWMVWT

(NGZKDKNKV¼V

$GFCTHUGTOKVVNWPI

/CJN\GKVGP

:UFRIEDENHEIT
AUF
EINER
3KALA
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TRIFFT
GAR
NICHT
ZU
BIS

TRIFFT
VOLL
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DER
0ATIENTEN
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4YPS
IN
ALLEN
+RANKENH¼USERN -AXIMUM
-AXIMALER
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DER
0ATIENTEN
DIESEN
4YPS
IN
EINEM
+RANKENHAUS -INIMUM
-INIMALER
!NTEIL
DER
0ATIENTEN
DIESEN
4YPS
IN
EINEM
+RANKENHAUS

!BB

0ATIENTENTYPEN
NACH
1UALIT¼TSMERKMALEN
UND
:UFRIEDENHEIT 1UELLE
)!4


>6[R'KUVFWTEJGKPGPFGWVNKEJGP/CPIGNCP¼T\VNKEJGT+PHQTOCVKQP IGMGPP\GKEJPGV FGUUGP )GUCOV\WHTKGFGPJGKV LGFQEJ PQEJ XGTINGKEJU YGKUG JQEJ KUV FC FKG +PHQTOCVKQPUFGHK\KVG FWTEJ RHNGIGTKUEJG <WYGP FWPI MQORGPUKGTV YGTFGP MÑPPGP &KGU UKIPCNKUKGTV CNNGTFKPIU DGTGKVU

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



FCUU DGK FKGUGP 2CVKGPVGPV[RGP FKG #TDGKVUVGKNWPI FGT $GTWHUITWRRGP DGVT¼EJVNKEJGU-QPHNKMVRQVGP\KCNDGKPJCNVGV •JPNKEJ XGTJ¼NV GU UKEJ DGK FGO2CVKGPVGPV[RWU(DGKFGOUKEJCNNGTFKPIUFCU8GTJ¼NVPKU¼T\VNKEJGT +PHQTOCVKQPXQPRHNGIGTKUEJGT<WYGPFWPIWOMGJTVWPFKP8GTDKPFWPI OKV WPVGTFWTEJUEJPKVVNKEJGP +PHTCUVTWMVWTGP 5GTXKEGNGKUVWPIGP WPF -WPFGPQTKGPVKGTWPI \W GKPGO FGWVNKEJGP 'KPDTWEJ KP FGT )GUCOV\W HTKGFGPJGKVH×JTV+PFKGUGO(CNNMCPPCWEJGKPGIWVG¼T\VNKEJG+PHQTOC VKQPFKG&GHK\KVGCWUCPFGTGP$GTGKEJGPPKEJVMQORGPUKGTGP$GK6[R) MQTTGURQPFKGTGPUEJNKG²NKEJFKG9GTVGFGT+PHQTOCVKQPWPF<WYGPFWPI CNUWPVGTFWTEJUEJPKVVNKEJG#WURT¼IWPIWPFH×JTGPKPFKGUGT8GTDKPFWPI \WFGOUEJY¼EJUVGP9GTVFGT2CVKGPVGP\WHTKGFGPJGKV+PUIGUCOV\GKIGP FKG'TIGDPKUUGFCUUFKG2CVKGPVGP\WHTKGFGPJGKVXQPGKPGT8KGN\CJN XQP 2CTCOGVGTP CDJ¼PIKI KUV WPF GTUV KP FGT -QODKPCVKQP FGT (CMVQTGP \W FGWVNKEJGTGP#DYGKEJWPIGPFGT)GUCOV\WHTKGFGPJGKVH×JTGP +PUIGUCOV \GKIGP FKG 'TIGDPKUUG FCUU FKG 2CVKGPVGP\WHTKGFGPJGKV XQP GKPGT 8KGN\CJN XQP 2CTCOGVGTP CDJ¼PIKI KUV WPF FCUU WPVGTUEJKGFNKEJG #WURT¼IWPIGPFGT#TDGKVUQTICPKUCVKQPGTUVKP-QODKPCVKQPOKVCPFGTGP (CMVQTGP \W FGWVNKEJGTGP #DYGKEJWPIGP FGT )GUCOV\WHTKGFGPJGKV H×J TGP&CDGKKUVGUVGKNYGKUG OÑINKEJ&GHK\KVGFGT#TDGKVUQTICPKUCVKQP\W MQORGPUKGTGP #NNGTFKPIU KUV FCXQP CWU\WIGJGP FCUU FGTCTVKIG -QO RGPUCVKQPUNGKUVWPIGPCWEJ\WGPVURTGEJGPFGO5VTGUUH×TFKG$GUEJ¼HVKI VGPH×JTGP



-ITARBEITERZUFRIEDENHEIT
q
5MFELDVARIABLEN
ALS MITPR¼GENDE
%INFLUSSGRηEN

> H×T FKG /KVCTDGKVGTDGHTCIWPI GKPIGUGV\VG (TCIGDQIGP DCUKGTV YKG FKG2CVKGPVGPDGHTCIWPICWHFGO3WCNKV¼VUOCPCIGOGPVOQFGNNFGT'WTQ R¼KUEJGP 5VKHVWPI H×T 3WCNKV¼VUOCPCIGOGPV '(3/ &CU /QFGNN DG UVGJV CWU PGWP WPVGTUEJKGFNKEJGP -TKVGTKGP FKG H×T FGP -TCPMGPJCWU UGMVQTQRGTCVKQPCNKUKGTVYQTFGPUKPF&KGUGPGWP-TKVGTKGPNCUUGPUKEJKP H×PHUQIGPCPPVGœ$GH¼JKIGTő-TKVGTKGP (×JTWPI2QNKVKMWPF5VTCVGIKG /KVCTDGKVGTQTKGPVKGTWPI2CTVPGTUEJCHVGPWPF4GUUQWTEGP2TQ\GUUGWPF XKGT œ'TIGDPKUő-TKVGTKGP MWPFGPDG\QIGPG 'TIGDPKUUG OKVCTDGKVGTDG \QIGPG 'TIGDPKUUG IGUGNNUEJCHVUDG\QIGPG 'TIGDPKUUG 5EJN×UUGNGTIGD

3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT



PKUUGWPVGTVGKNGP&KGœ$GH¼JKIGTő-TKVGTKGPDGWTVGKNGPFKG8QTIGJGPU YGKUGGKPGT1TICPKUCVKQP Y¼JTGPFFKG œ'TIGDPKUő-TKVGTKGPFKGGT\KGN VGP4GUWNVCVGFGT1TICPKUCVKQPDGYGTVGP2T¼OKUUGFGU/QFGNNUKUVFCUU FKG 'TIGDPKUUG GKPGU 7PVGTPGJOGPU CWH FKG #WUIGUVCNVWPI FGT $GH¼JK IGT\WT×EM\WH×JTGPUKPF '(3/ &CU 4GITGUUKQPUOQFGNN \GKIV ×DGT CNNG /KVCTDGKVGT JKPYGI FCUU FKG 'TMN¼TWPIUMTCHV N¼PIUV PKEJV FKG )×VG FGT 2CVKGPVGPDGHTCIWPI GTTGKEJV &KGH×PHœ$GH¼JKIGTő-TKVGTKGPGTMN¼TGPOKVTPWTGKPGPIGTKPIGP  6GKNFGT#TDGKVU\WHTKGFGPJGKV &KGKP#DDYKGFGTIGIGDGPGPCPVGKNU O¼²KIGP 'KPHNWUUHCMVQTGP XGTFGWVNKEJGP FCUU FCU -TKVGTKWO /KVCTDGK VGT QTKGPVKGTWPIFGPJÑEJUVGP'TMN¼TWPIUDGKVTCINGKUVGV9¼JTGPFXQP FGP-TKVGTKGP(×JTWPI2CTVPGTUEJCHVGPWPF4GUUQWTEGPUQYKG2TQ\GUUG TGNCVKX ¼JPNKEJG 'KPHN×UUG CWUIGJGP PKOOV 2QNKVKM WPF 5VTCVGIKG CNU 'KP\GNMTKVGTKWO\WP¼EJUVPWTGKPGWPVGTIGQTFPGVG4QNNGGKP (LQIOXVVIDNWRUHQGHU$UEHLWV]XIULHGHQKHLW 'TMN¼TWPIUDGKVTCI

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2QNKVKMWPF5VTCVGIKG



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&KG 1TICPKUCVKQP FGT GKPTKEJVWPIU×DGTITGKHGPFGP .GKUVWPIUGTDTKP IWPI H×JTV \W YGKVGTGP 5EJYKGTKIMGKVGP FGT #TDGKVUQTICPKUCVKQP &KGUTGKEJVXQPFGTQHVPQEJWPDGHTKGFKIGPFGP<WUCOOGPCTDGKVOKV <WNKGHGTGTPFGO'KPYGKUWPIUXGTJCNVGPPKGFGTIGNCUUGPGT•T\VGWPF 2HNGIGGKPTKEJVWPIGP DKU \WT 'PVNCUUWPI WPF 9GKVGTDGJCPFNWPI KO PCEJIGNCIGTVGP$GTGKEJ>'THQNIFGT.GKUVWPIJ¼PIVJKGTDGKGVYC CP \GKVPCJGP 2HNGIG×DGTNGKVWPIUKPHQTOCVKQP #T\VDTKGHGP WPF $G JCPFNWPIU D\Y 2HNGIGNGKVNKPKGP FKG GKPG TGKDWPIUNQUG .GKUVWPIU GTDTKPIWPIGTOÑINKEJGP&KGDGUVGJGPFGP&GHK\KVGKPFKGUGTQTICPK UCVKQPU×DGTITGKHGPFGP-QQTFKPCVKQPYKTMGPUKEJWPOKVVGNDCTCWHFKG #TDGKVUWPF-WPFGP\WHTKGFGPJGKVCWU #WHFGT'DGPGFGT5GNDUVXGTYCNVWPIUITGOKGPFKGH×TFGP)GUWPF JGKVUUGMVQT YKEJVKIG 5VGWGTWPIUNGKUVWPIGP GTDTKPIGP YGTFGP FKG



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

GKPTKEJVWPIU×DGTITGKHGPFGP -QQTFKPCVKQPUFGHK\KVG \WU¼V\NKEJ TGNG XCPVYGPPGVYCFKG<WNCUUWPIXQP'TO¼EJVKIWPIUCODWNCP\GPXQP FGP MCUUGP¼T\VNKEJGP 8GTGKPKIWPIGP XGTYGJTV YGTFGP FKG #PGT MGPPWPI FGT -QUVGP×DGTPCJOG XQP 4GJCDKNKVCVKQPUOC²PCJOGP HGJNVFKG'KPUVWHWPIKP2HNGIGUVWHGPPKEJV\GKVPCJGTOÑINKEJV YKTF QFGT WPVGTUEJKGFNKEJG 3WCNKV¼VUCPHQTFGTWPIGP IGUVGNNV YGTFGP #WEJ FKGU YKTMV UKEJ WPOKVVGNDCT CWH FKG 'KP\GNCTDGKVURN¼V\G CWU WPF DGKPJCNVGV ITQ²G -QPUGSWGP\GP H×T FGP -WPFGP2CVKGPVGP PWV\GP

x

#WH FGT 'DGPG FGU )GUWPFJGKVUU[UVGOU UEJNKG²NKEJ YKTF \YCT CP GKPJGKVNKEJGP
&KGUG FWTEJ FCU <WUCOOGPYKTMGP FGT GKP\GNPGP .GKUVWPIUUVWHGP FGT 9GTVUEJÑRHWPIUMGVVG DGUVGJGPFGP +PVGTFGRGPFGP\GP DGUKV\GP GKPGP GPQTOGP'KPHNWUUCWHFKGLGYGKNKIGCO2CVKGPVGPGTDTCEJVG.GKUVWPI5KG NCUUGPUKEJPWTUGJTDGFKPIVFWTEJFKG#TDGKVUQTICPKUCVKQPCWHFGT/KM TQGDGPG IGUVCNVGP UQPFGTP UVGNNGP XKGNOGJT JQJG #PURT×EJG CP FKG 1TICPKUCVKQPFGT9GTVUEJÑRHWPIUMGVVGP5QDCNFFKG#WUYKTMWPIGPUKEJ FGT $GGKPHNWUUWPI XQO GKP\GNPGP #TDGKVURNCV\ CWU GPV\KGJGP YKTF GKP GTJGDNKEJGT #PVGKN FGT .GKUVWPIUGTUVGNNWPI KP GPVURTGEJGPFGO /C²G HTGOFDGUVKOOV$GKGPVURTGEJGPFGT#DUVKOOWPIYKTFFKGUGJGTWPRTQ DNGOCVKUEJ \W DGWTVGKNGP UGKP &C FKGUG #DUVKOOWPI UKEJ LGFQEJ ×DGT CNNG'DGPGPJKPYGICNURTGM¼TFCTUVGNNVD\YFKG9GTVUEJÑRHWPIUMGVVGP UVCTMHTCIOGPVKGTVUKPF×DGTUVGKIGPFKG9KTMWPIGPFGTPKEJVDGGKPHNWUU

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



DCTGPGZVGTPGP$GFKPIWPIGPXKGNHCEJFKG'KPHNWUUOÑINKEJMGKVGPCOGK IGPGP#TDGKVURNCV\ &KGUG$GFKPIWPIGPUKPFKPCDIGYCPFGNVGT(QTOCWEJH×TCPFGTG9KTV UEJCHVUGMVQTGP \W XGTOWVGP &KG 'KPHNWUUHCMVQTGP TGKEJGP XQP GKPGT INQDCNKUKGTVGP9KTVUEJCHV×DGT#PHQTFGTWPIGPFGU7OYGNVUEJWV\GUFKG 5VGWGT WPF 5Q\KCNIGUGV\IGDWPI FGP UQ\KQFGOQITCRJKUEJGP 9CPFGN FGP'KPHNWUUFGT6CTKHRCTVGKGPFKG$KNFWPIWPF#WUDKNFWPIDKU\WFGP 'PVYKEMNWPIU WPF 2TQFWMVKQPUDGFKPIWPIGP FGP WPVGTPGJOGPUPCJGP &KGPUVNGKUVWPIGPWPF+PHTCUVTWMVWTGPUQYKGFGP<WNKGHGTWPF&KUVTKDW VKQPUUVTWMVWTGP&CDGKKUVGU PKEJV GKPOCN UQ UGJT FGT 9GVVDGYGTD FGT UKEJCWHFKG#TDGKVUDGFKPIWPIGPCWUYKTMVCNUXKGNOGJTFGTDGVT¼EJVNKEJG 'KPHNWUUFGT6TCPUCMVKQPUMQUVGPFKGCWUFGPCTDGKVUVGKNKIGP9GTVUEJÑR HWPIUMGVVGP HQNIGP &KGU UKPF MGKPG ITWPFNGIGPF PGWGP 2J¼PQOGPG LGFQEJIGYKPPGPUKGDGK\WPGJOGPFGT+PPQXCVKQPUIGUEJYKPFKIMGKVWPF GPVURTGEJGPF YCEJUGPFGO 9GVVDGYGTD GTJGDNKEJ CP $GFGWVWPI /KV GPVURTGEJGPF YCEJUGPFGP #PHQTFGTWPIGP CP FKG )GUEJYKPFKIMGKV FGT /CTMVGKPH×JTWPI WPF &WTEJFTKPIWPI YCEJUGP CWEJ FKG 6TCPUCMVKQPU MQUVGPWPFFGT'KPHNWUUCWHFKG#TDGKVUQTICPKUCVKQP&COKVDGUVGJVGKPG FGT \GPVTCNGP #PHQTFGTWPIGP CP FKG #TDGKVUQTICPKUCVKQP CWEJ KP FGT 5VGWGTDCTMGKVFGT9GTVUEJÑRHWPIUMGVVGPQFGT\WOKPFGUVKPFGT'TOÑI NKEJWPICWHFKGUG#PHQTFGTWPIGP\WTGCIKGTGP&KG8QTCWUUGV\WPIJKGT H×T KUV GKPG OÑINKEJUV YGKVTGKEJGPFG FKG 9GTVUEJÑRHWPIUMGVVGP ×DGT ITGKHGPFG<WUCOOGPCTDGKV



3CHLUSSFOLGERUNGEN
MIT
"LICK
AUF
ZUKÔNFTIGEN &ORSCHUNGSBEDARF

&KG ITQ²GP &GDCVVGP WO FKG 'PVYKEMNWPIURQVGP\KCNG FGU &KGPUVNGKU VWPIUUGMVQTU DGT×EMUKEJVKIGP FKG MQPMTGVGP 'PVYKEMNWPIUVTGPFU WPF )GUVCNVWPIUJGTCWUHQTFGTWPIGPFGT#TDGKVKPFGP XGTUEJKGFGPGP6GKNDG TGKEJGP FGU &KGPUVNGKUVWPIUUGMVQTU PWT WP\WTGKEJGPF (×T \WM×PHVKIG (QTUEJWPIGP×DGTFKG<WMWPHVFGT&KGPUVNGKUVWPIGPY¼TGGUXQTFKGUGO *KPVGTITWPF FTKPIGPF GTHQTFGTNKEJ FKG UVCTM OCMTQÑMQPQOKUEJ 0KGF TKINÑJPGIGRT¼IVGP$GKVT¼IGFWTEJDTCPEJGPDG\QIGPGDGVTKGDNKEJGWPF



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

CTDGKVU QTICPKUCVKQPUDG\QIGPG *CPFNWPIUOÑINKEJMGKVGP \W WPVGTUV×V \GPIIHCWEJ\WMQTTKIKGTGP +PFGP&GDCVVGPWOFKG/QFGTPKUKGTWPIFGT9KTVUEJCHVURKGNVFKG*QHH PWPI GKPG ITQ²G 4QNNG GKPG OKVCTDGKVGTQTKGPVKGTVG #TDGKVUQTICPKUCVKQP H×JTG PKEJV PWT \W JÑJGTGT /KVCTDGKVGT\WHTKGFGPJGKV UQPFGTP UVGKIGTG FCT×DGT JKPCWU CWEJ FKG -WPFGPQTKGPVKGTWPI WPF FCOKV FKG 9GVVDG YGTDUH¼JKIMGKVXQP7PVGTPGJOGP(×TFGP&KGPUVNGKUVWPIUUGMVQTIKDVGU PWTYGPKIG5VWFKGPFKGFKGUGP<WUCOOGPJCPIDGVTKGDUURG\KHKUEJPCEJ XQNN\KGJGP WPF 5VWFKGP FKG H×T FGP IGUCOVGP &KGPUVNGKUVWPIUUGMVQT QFGTH×TITQ²G6GKNDGTGKEJGTGRT¼UGPVCVKXUKPFHGJNGPI¼P\NKEJ #WH$CUKUXQP&CVGPCWU/KVCTDGKVGTWPF-WPFGPDGHTCIWPIGPKPGKPGO UGJTDTGKVCPIGNGIVGP2TQLGMV\W$GPEJOCTMKPIKO)GUWPFJGKVUYGUGPŌ IGPCWGT\W-TCPMGPJ¼WUGTPWPF-NKPKMGPŌUKPFLGFQEJITQ²G
!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



TGCWUWPVGTUEJKGFNKEJGP$GTGKEJGPWPF\6UQICTCWUWPVGTUEJKGFNKEJGP $GVTKGDGP WPF $TCPEJGP \WUCOOGPYKTMGP /KVCTDGKVGTQTKGPVKGTVG #T DGKVUQTICPKUCVKQP MQP\GPVTKGTV UKEJ JGWVG PQEJ \WOGKUV CWH FKG 'DGPG GKP\GNPGT FG\GPVTCNGT 'KPJGKVGP KPPGTJCND GKPGU $GVTKGDGU (×T FKG 5W EJG PCEJ OKVCTDGKVGTQTKGPVKGTVGP 9GIGP FGT #TDGKVUQTICPKUCVKQP FKG PKEJVPWTFKG/KVCTDGKVGTKPVGTGUUGP\WHTKGFGPUVGNNGPUQPFGTPINGKEJ\GK VKICWEJCWHFKGICP\JGKVNKEJGP$GF×THPKUUGFGT-WPFGPGKPIGJGPMÑP PGPKUVGUWPGTN¼UUNKEJ×DGTFGPœ6GNNGTTCPFőFGTFG\GPVTCNGP#TDGKVU DGTGKEJGJKPCWU\WUEJCWGP WPF FKG 0WV\GTQTKGPVKGTWPI YGTVUEJÑRHWPIU MGVVGPDG\QIGP \W FKOGPUKQPKGTGP +P GKPGT FGWVNKEJGP 8GTUV¼TMWPI FGT 9GTVUEJÑRHWPIUMGVVGPQTKGPVKGTWPI DGKO CTDGKVUQTKGPVKGTVGP &GUKIP XQP &KGPUVNGKUVWPIUU[UVGOGP NKGIV FGPP CWEJ GKP YKEJVKIGT (QTUEJWPIUDG FCTHXQPFGUUGP'KPNÑUWPIGKP$GKVTCI\WT¯DGTYKPFWPIFGUFKCIPQUVK \KGTVGP 5RCPPWPIUXGTJ¼NVPKUUGU \YKUEJGP /KVCTDGKVGT\WHTKGFGPJGKV GK PGTUGKVUWPF-WPFGP\WHTKGFGPJGKVCPFGTGTUGKVU\WGTYCTVGPKUV +P FGT 'KPNGKVWPI JCDGP YKT FCTCWH JKPIGYKGUGP FCUU GU KP FGT -TCP MGP WPF #NVGPRHNGIG YCEJUGPFG 2GTUQPCNGPIR¼UUG IKDV FKG KOOGT J¼WHKIGT OKV FGO 5EJNCIYQTV œ2HNGIGPQVUVCPFő DGUEJTKGDGP YGTFGP 7PUGTG #PCN[UGP KP -CRKVGN  NCUUGP XGTOWVGP FCUU FKGUG 2TQDNGOG CWEJFCOKV\WVWPJCDGPFCUUKPUDGUQPFGTGFCPPYGPPFKG-WPFGPQTK GPVKGTWPI DGUQPFGTU GTPUV IGPQOOGP YKTF FKG #TDGKVUDGNCUVWPI UVGKIV WPFFKG/KVCTDGKVGT\WHTKGFGPJGKVUKPMV(×TFKGUGP$GTGKEJKUVCPIGUKEJVU FGT CDUGJDCTGP OCUUKXGP #TDGKVUGPIR¼UUG GKPG WOHCUUGPFG +PKVKCVKXG œ/QFGTPG #TDGKV KP FGT 2HNGIGő UKPPXQNN 0GDGP (QTUEJWPIGP FKG FKG .CIG FGT #TDGKV KP FKGUGP $GTGKEJGP ITWPFU¼V\NKEJ P¼JGT DGNGWEJVGP IGJV GU CWEJ UEJQP MWT\HTKUVKI FCTWO PGWG #PU¼V\G GZRGTKOGPVGNN \W GPVYKEMGNPWPF\WGTRTQDGP9KEJVKIG6JGOGPJKGTH×TUKPF#TDGKVUDG FKPIWPIGP WPF 1TKGPVKGTWPI KP KPVGITKGTVGP 8GTUQTIWPIUUVTWMVWTGP #TDGKVU\GKVOQFGNNG#TDGKVUQTICPKUCVKQPUMQP\GRVGPGWG9GIGFGTVGEJ PKUEJGP 7PVGTUV×V\WPI WPF 'PVNCUVWPI FGT #TDGKV CP WPF OKV -WPFGP WPF 2CVKGPVGP 8GTDGUUGTWPIGP FGU 7OHGNFGU YKG GVYC #WUDCW XQP -KPFGTDGVTGWWPIUCPIGDQVGP \W WPIGYÑJPNKEJGP #TDGKVU\GKVGP KO 'KP \WIUDGTGKEJ XQP -TCPMGPJ¼WUGTP WPF #NVGPRHNGIGGKPTKEJVWPIGP XIN 0CGIGNG&GUYGKVGTGPUQNNVGCWEJPCEJ9GIGPIGUWEJV YGTFGP FKG-QORGVGP\GPFGTOKVVNGTGP3WCNKHKMCVKQPUGDGPGP\WUV¼TMGPWPFKJT CWEJDGUUGTG'KPMQOOGPURGTURGMVKXGP\WGTÑHHPGP'KPGWPGTN¼UUNKEJG



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

$CUKUH×TGKPGP/QFGTPKUKGTWPIUCPUCV\ KP FGT 2HNGIG KUV FCU .GKVWPIU RGTUQPCNCWHFKGCPUVGJGPFGP*GTCWUHQTFGTWPIGPXQT\WDGTGKVGP #NU4GCMVKQPCWHFCU#WUGKPCPFGTMNCHHGPXQP/KVCTDGKVGTWPF-WPFGP QTKGPVKGTWPIJCDGPYKTDKUNCPIPWTCPFKG#PRCUUWPIGPFGU.GKUVWPIU RTQHKNU WPF FGT #TDGKVUQTICPKUCVKQP IGFCEJV &GPMDCT Y¼TG CDGT CWEJ H×TFCUYCU-WPFGPGTYCTVGPMÑPPGPGKPGPMCNMWNKGTDCTGP4CJOGP\W UEJCHHGP /KVCTDGKVGTKPPGP WPF /KVCTDGKVGT Y×TFG GU YCJTUEJGKPNKEJ GPQTO GPVNCUVGP YGPP UKG WP\WHTKGFGPG -WPFGP FCTCWH XGTYGKUGP MÑPPVGPFCUUUKGUKEJOKVKJTGP.GKUVWPIGPKO4CJOGPFGUGTYCTVDCTGP DGYGIGP3WCNKV¼VUWPF)×VGUKGIGNUKPFDKUNCPIXQTCNNGOOKV$NKEMCWH /CTMVVTCPURCTGP\ WPF 8GTDTCWEJGTUEJWV\ FKUMWVKGTV WPF GPVYKEMGNV YQTFGP KP <WMWPHV UQNNVGP YKT WPU CWEJ FCOKV CWUGKPCPFGTUGV\GP QD WPFWPVGTYGNEJGP$GFKPIWPIGPXQPJKGTCWUCWEJOKVCTDGKVGTQTKGPVKG TGPFG9KTMWPIGPCWUIGJGPMÑPPGP9GKVGTH×JTGPFMÑPPVGGUFGUYGKVG TGP CWEJ UGKP 'TIGDPKUUG CWU FGO 3WCNKV¼VUOCPCIGOGPV WPF FGO $GPEJOCTMKPI CWU FKGUGT 2GTURGMVKXG PWV\DCT \W OCEJGP 9GPP $G UEJ¼HVKIVG -WPFGP FCTCWH XGTYGKUGP MÑPPGP FCUU UKG KO *KPDNKEM CWH FKG$GHTKGFKIWPI XQP -WPFGPKPVGTGUUGP KO 4CJOGP FGU &WTEJUEJPKVVU NKGIGP QFGT FKGUGP UQICT ×DGTVTGHHGP MCPP FKGU DGK -WPFGP \WT /¼²K IWPIDGKCNN\WCPURTWEJUXQNNGP'TYCTVWPIGPH×JTGP &CDGK YKTF FKG *GTCWUHQTFGTWPI FGT MWPFGPQTKGPVKGTVGP 1TICPKUCVKQP KO $GTGKEJ FGT RGTUQPGPDG\QIGPGP &KGPUVNGKUVWPIGP PKEJV CWUUEJNKG² NKEJ FWTEJ FKG KPFKXKFWGNNGP -WPFGP \W FGHKPKGTGP UGKP #WHITWPF FGT KO 8GTINGKEJ \W WPVGTPGJOGPUDG\QIGPGP &KGPUVNGKUVWPIGP UGJT FKHHG TGP\KGTVGP 0CEJHTCIGUVTWMVWT YKTF GU KO $GTGKEJ RGTUQPGPDG\QIGPGT &KGPUVNGKUVWPIGPWCFCTWOIGJGPFKG.GKUVWPIUGTDTKPIWPI\WMQQTFK PKGTGP WPF FKG WPVGTUEJKGFNKEJGP DGVGKNKIVGP 5[UVGOG MWPFGPQTKGPVKGTV CWHGKPCPFGTCD\WUVKOOGP)NGKEJGUIKNVH×TFKGKPVGTPG1TICPKUCVKQPFGT GKP\GNPGP .GKUVWPIUGTDTKPIGT FKG MWPFGPQTKGPVKGTV IGUVCNVGV YGTFGP O×UUGPWOFKG$GUEJ¼HVKIVGPDGKFGT'TH×NNWPIFGT-WPFGPDGF×THPKUUG \WWPVGTUV×V\GPCPUVGNNGUKGYKGFKGUJGWVGPQEJXKGNHCEJFGT(CNNKUVFKG 1TICPKUCVKQPU WPF 5[UVGOFGHK\KVG MQORGPUKGTGP \W NCUUGP $G\QIGP CWHFKG1TICPKUCVKQPUGPVYKEMNWPIMÑPPGPJKGT\W3WCNKV¼VUOCPCIGOGPV U[UVGOG WPF $GPEJOCTMKPIXGTHCJTGP GPVUEJGKFGPFG $GKVT¼IG NGKUVGP

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



)NGKEJ\GKVKIYGTFGP8GTHCJTGPFGT5[UVGOKPVGITCVKQPDGPÑVKIVFKGFGP QTICPKUCVKQPU×DGTITGKHGPFGP.GKUVWPIUGTUVGNNWPIURTQ\GUUMQQTFKPKGTGP

,ITERATUR $CGVJIG/3WCNKHKMCVKQPKO&KGPUVNGKUVWPIUUGMVQT+P$CGVJIG /9KNMGPU+&KGITQ²G*QHHPWPIH×TFCU,CJTJWPFGTVŌ2GT URGMVKXGP WPF 5VTCVGIKGP H×T FKG 'PVYKEMNWPI FGT &KGPUVNGKUVWPIU DGUEJ¼HVKIWPI1RNCFGP $G[GT.*KNDGTV,/KEJGGN$'KP2NC[FQ[GTH×T&KGPUVNGKU VWPIURQNKVKM#PCN[UGP5VTCVGIKGPWPF$GKURKGNGH×T$GUEJ¼HVKIWPI FWTEJ+PPQXCVKQPKO6GTVK¼TGP5GMVQT+P5Q\KCNYKUUGPUEJCHVGPWPF $GTWHURTCZKU,CJTICPI*GHV1RNCFGP $QTP #  )GOGKPUCO QFGT 'KPUCO! #TDGKVUQTICPKUCVKQP KO &KGPUVNGKUVWPIUUGMVQT +P 0QTFJCWUG,CP\ , 2GMTWJN 7 *I #TDGKVGPKPPGWGP5VTWMVWTGP!2CTVK\KRCVKQP-QQRGTCVKQP#WVQPQ OKGWPF)TWRRGPCTDGKVKP&GWVUEJNCPF/×PEJGP $QTP #  &KG 2CVKGPVGP YQNNGP KPHQTOKGTV YGTFGP 'TIGDPKUUG GKPGTTGRT¼UGPVCVKXGP2CVKGPVGPDGHTCIWPI+P HY/CK,WPK ,CJTICPI/GNUWPIGP $TWJP / 5VCWUU $ *I  &KGPUVNGKUVWPIUOCPCIGOGPV ,CJT DWEJ  -WPFGPDG\KGJWPIGP KO &KGPUVNGKUVWPIUDGTGKEJ 9KGU DCFGP $WNNKPIGT*, *I&KGPUVNGKUVWPIGPŌ+PPQXCVKQPH×T9CEJU VWO WPF $GUEJ¼HVKIWPI *GTCWUHQTFGTWPIGP FGU KPVGTPCVKQPCNGP 9GVVDGYGTDU9KGUDCFGP 'KEJJQTUV92TQHKV5V6JQFG'$GPEJOCTMKPI&GWVUEJNCPF #TDGKVUOCTMVWPF$GUEJ¼HVKIWPI$GTNKPWPF*GKFGNDGTI '21%4GUGCTEJ)TQWR0GY(QTOUQH9QTM1TICPKUCVKQP%CP 'WTQRG 4GCNKUG KVU 2QVGPVKCN! 4GUWNVU QH C 5WTXG[ QH &KTGEV 'O RNQ[GG2CTVKEKRCVKQPKP'WTQRG.WZGODQWTI



3TEPHAN
VON
"ANDEMER
!NDREAS
"ORN
UND
*OSEF
(ILBERT

'WTQRGCP(QWPFCVKQPHQT3WCNKV[/CPCIGOGPV&CU'(3//Q FGNNH×T'ZEGNNGPEG©HHGPVNKEJGT&KGPUVWPFUQ\KCNG'KPTKEJVWPIGP $T×UUGN (KUEJGT . .×EM * '  'PVYKEMNWPI GKPGT 5MCNC \WT /GUUWPI XQP #TDGKVU\WHTKGFGPJGKV 5#< +P 2U[EJQNQIKG WPF 2TCZKU $F 5VWVVICTV -NGKPUEJOKFV / 2GMTWJN 7  -QQRGTCVKXG #TDGKVUUVTWMVWTGP WPF )TWRRGPCTDGKV KP &GWVUEJNCPF 'TIGDPKUUG GKPGT TGRT¼UGPVCVK XGP$GHTCIWPI)GNUGPMKTEJGP 0CGIGNG )  2GTURGMVKXGP KP FGT UVCVKQP¼TGP #NVGPRHNGIG Ō FKG 4QNNGFGU/KVCTDGKVGTUKO*GKO8QTVTCIKO4CJOGPFGT,CJTGUVC IWPIFGT#TDGKVUIGOGKPUEJCHV MCVJQNKUEJGT*GKOGWPF'KPTKEJVWP IGPFGT#NVGPJKNHGKO$KUVWO6TKGTCOKP6TKGT 0QTFJCWUG,CP\,2GMTWJN7 *I#TDGKVGPKPPGWGP5VTWMVW TGP! 2CTVK\KRCVKQP -QQRGTCVKQP #WVQPQOKG WPF )TWRRGPCTDGKV KP &GWVUEJNCPF/×PEJGP 1DGTDGEM *  <WO 8GTJ¼NVPKU XQP &KGPUVNGKUVWPIUSWCNKV¼V WPF &KGPUVNGKUVWPIUDGUEJ¼HVKIWPI +P $CGVJIG / 9KNMGPU + &KG ITQ²G*QHHPWPIH×TFCU,CJTJWPFGTVŌ2GTURGMVKXGPWPF5VTCVG IKGP H×T FKG 'PVYKEMNWPI FGT &KGPUVNGKUVWPIUDGUEJ¼HVKIWPI 1RNC FGP 2GMTWJN 7  /CEJV )TWRRGPCTDGKV IN×EMNKEJ! #TDGKVUUVTWMVWTGP $GNCUVWPIUUKVWCVKQPWPF#TDGKVU\WHTKGFGPJGKVXQP$GUEJ¼HVKIVGP+P 0QTFJCWUG,CP\ , 2GMTWJN 7 *I #TDGKVGP KP PGWGP 5VTWMVW TGP! 2CTVK\KRCVKQP -QQRGTCVKQP #WVQPQOKG WPF )TWRRGPCTDGKV KP &GWVUEJNCPF/×PEJGP 4GKUUGTV $ 5EJOKF ) ,CJP 5  /GJT #TDGKVURN¼V\G FWTEJ &KGPUVNGKUVWPIGP!'KP8GTINGKEJFGT$GUEJ¼HVKIWPIUGPVYKEMNWPIKP FGP$CNNWPIUTGIKQPGPFGT$WPFGUTGRWDNKM&GWVUEJNCPF9<$&KU EWUUKQPRCRGTU$GTNKP

!RBEIT
IM
$IENSTLEISTUNGSSEKTOR



4×EMGTV9  2T¼XGPVKQP 4GJCDKNKVCVKQP WPF 6CIGURHNGIG UQNNVGP CWUIGDCWVYGTFGP2TQ#NVGT


0ETER
"RÎDNER

-ATTHIAS
+NUTH
(G .ACHHALTIGE
!RBEITSGESTALTUNG
4RENDREPORTS
ZUR %NTWICKLUNG
UND
.UTZUNG
VON
(UMANRESSOURCEN -ÔNCHEN
UND
-ERING
(AMPP




6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

!RBEITEN
UND
,ERNEN  %INFÔHRUNG

  $IE
!USGANGSSITUATION

  :IELSETZUNG

  6ORGEHENSWEISE

  -ETHODE

  +ONSTRUKTION
VON
4YPOLOGIEN

  "ASISTYPOLOGIE
NACH
!NFORDERUNGEN

  $IFFERENZIERTE
4YPOLOGIE
NACH !RBEITS
UND
7ISSENSANFORDERUNGEN

  !NWENDUNGSBEISPIEL

  4RENDBRUCH

  "ASISTYPOLOGIE
NACH
"EANSPRUCHUNGEN

  !RBEITSKR¼FTEEINSATZBILANZ
ALS
+OMBINATION
VON !NFORDERUNGS
UND
"EANSPRUCHUNGSTYPOLOGIE

  "ASISTYPOLOGIE
DER
!RBEITSZUFRIEDENHEIT

  !NFORDERUNGSTYPOLOGIE
NACH
!RBEITSZUFRIEDENHEIT

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6OLKHOLZ
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$GMCPPVKUVHQNIGPFG#TIWOGPVCVKQPUURKTCNG

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+P&GWVUEJNCPFYKTF3WCNKHKMCVKQPCNU\GTVKHK\KGTVG IGRT×HVG3WCNKHKMC VKQP XGTUVCPFGP WPF KP $KNFWPIUCDUEJN×UUGP D\Y FGP KJPGP \WIGQTF PGVGP5EJWNWPF#WUDKNFWPIULCJTGPIGOGUUGP&KGUGT#PUCV\DGFGWVGV WPXGTOGKFDCTFCUU

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FKG #WU$KNFWPI XQT FGT 'TYGTDUV¼VKIMGKV H×T YKEJVKIGT IGJCNVGP YKTFCNUFCU.GTPGPY¼JTGPFFGT'TYGTDUV¼VKIMGKV FKG 5VCVWUKPVGTGUUGP FGT DGTGKVU
+P FGP XGTICPIGPGP ,CJT\GJPVGP JCV KP &GWVUEJNCPF GKPG #PINGKEJWPI CP FCU CNVEJKPGUKUEJG $×TQMTCVKGOQFGNN FGTIGUVCNV UVCVVIGHWPFGP FCUU FKG *ÑJG GKPGU $KNFWPIUCDUEJNWUUGU FKG \WM×PHVKIGP 5VCVWU WPF 'KP MQOOGPUEJCPEGP TGIWNKGTV (×T FGP ÑHHGPVNKEJGP &KGPUV JCV FCU KP &GWVUEJNCPF HTGKNKEJ KOOGT UEJQP IGIQNVGP PGW CDGT KUV FKG #WUFGJ PWPI FKGUGT 4GIGNWPI CWH FKG 2TKXCVYKTVUEJCHV 0QEJ XQT  ,CJTGP JCVVGP XKGNG (×JTWPIUMT¼HVG WPF /CPCIGT GKPGP 8QNMUUEJWNCDUEJNWUU &CU KUV JGWVG PKEJV OGJT OÑINKEJ > DGTWHNKEJG #WHUVKGI KUV KOOGT UV¼TMGTCP\GTVKHK\KGTVG#DUEJN×UUGIGDWPFGP+PFGT(QNIGGTIGDGPUKEJ VGKNYGKUG ITQVGUMG 8GT\GTTWPIGP FGU 8GTJ¼NVPKUUGU XQP )GJCNV .GKU

!RBEITEN
UND
,ERNEN



VWPI $GTWHUGTHCJTWPI WPF 4KUKMQXGTCPVYQTVWPI /CP XGTINGKEJG )G JCNVWPF#WHICDGPXQP,WPICMCFGOKMGTPKO+PFWUVTKGWPVGTPGJOGPOKV FGPGPXQPNGKVGPFGP-TCPMGPUEJYGUVGTPQFGTXQP .GKVGTPGKPGT(GWGT YGJT(CMVKUEJUKPFFKG OGKUVGP$GO×JWPIGP WOFKG)NGKEJYGTVKIMGKV XQP $GTWHUGTHCJTWPI WPF \GTVKHK\KGTVGT #WU$KNFWPI PKEJV UGJT GT HQNITGKEJ IGYGUGP #WH FKGUGO *KPVGTITWPF KUV FKG $GTNKPGT 'TMN¼TWPI FGT #TDGKVUIGOGKPUEJCHV $GVTKGDNKEJG 9GKVGTDKNFWPIUHQTUEJWPI

#$9( œ+PPQXCVKQP WPF .GTPGP Ō .GTPGP OKV FGO 9CPFGNő GKP DG FGWVUCOGT (QTVUEJTKVV 9KTF FQEJ PKEJVU CPFGTGU CNU FKG 2NWTCNKV¼V XQP .GTPYGIGP FKG #WHYGTVWPI XQP VCVU¼EJNKEJGT -QORGVGP\ INGKEJ YQ WPF YKG GTYQTDGP IGIGP×DGT HQTOCN \GTVKHK\KGTVGP #DUEJN×UUGP IGHQT FGTV &C CDGT $GTWHUGTHCJTWPI PKEJV XÑNNKI KIPQTKGTDCT KUV KUV GKPG YGKVGTG #DUWTFKV¼V FGU ÑHHGPVNKEJGP &KGPUVGU J¼WHKI ×DNKEJG 4GIGN IGYQTFGP &CU<WUEJNCIUU[UVGO\WO'PVIGNVKP1TKGPVKGTWPICO#NVGTD\YCPFGT 6¼VKIMGKVUFCWGT DGKO LGYGKNKIGP #TDGKVIGDGT 'U YKTF CNUQ XQP 6¼VKI MGKVULCJTGPCWVQOCVKUEJCWHIGYCEJUGPG-QORGVGP\GPIGUEJNQUUGP +PFGPNGV\VGPDGKFGP,CJT\GJPVGPKUVKPUQHGTPGKPG/QFKHKMCVKQPGKPIG VTGVGPFCUU\YCTFGT#WHUVKGI×DGT\GTVKHK\KGTVG$KNFWPIYGKVGTIKNVFGT 5EJWV\ XQT #DUVKGI PKEJV DKNFWPIUCF¼SWCVG $GUEJ¼HVKIWPI JKPIGIGP UKEJGVYCUIGNQEMGTVJCV&KGUG.QEMGTWPIKUVPKEJVGKPGT'KPUKEJVKPFKG 0QVYGPFKIMGKV IGUEJWNFGV UQPFGTP FGT &CWGTCTDGKVUNQUKIMGKV &KG UVTWMVWTGNNG #TDGKVUNQUKIMGKV DGVTKHHV GKPKIG #TDGKVPGJOGTITWRRGP OGJT

\$•NVGTG#PWPF7PIGNGTPVGCPFGTG YGPKIGT \$L×PIGTG(CEJ MT¼HVG'UKUV\WXGTOWVGPFCUUGKP5EJWV\XQT#DUVKGIDGK'TYGTDUV¼ VKIGPITWRRGPOKVJQJGT#TDGKVUNQUKIMGKVIGNQEMGTVYKTFY¼JTGPFGTDGK 'TYGTDUV¼VKIGPITWRRGP OKV PKGFTKIGT #TDGKVUNQUGPSWQVG YGKVGTJKP CWH TGEJVGTJCNVGPYKTF

#WU$KNFWPI KP &GWVUEJNCPF DGFGWVGV CNUQ FCUU 5VCVWU WPF 'KPMQO OGPUUKEJGTWPIWPCDJ¼PIKIXQPFGTVCVU¼EJNKEJGTYQTDGPGP-QORGVGP\ UKPF)NGKEJ\GKVKIHKPFGVGKPG#DUEJQVVWPIIGIGP×DGTGKPGOINGKEJYGT VKIGP .GKUVWPIUXGTOÑIGP FCU CWH CPFGTGP 9GIGP YKG \$ .GTPGP KP FGT #TDGKV GTYQTDGP YWTFG UVCVV &KGUG +PHNGZKDKNKV¼V WPF 7PFWTEJN¼U UKIMGKV FGU KPUVKVWVKQPCNKUKGTVGP $KNFWPIUU[UVGOU MQPHNKIKGTV OKV FGP

6OLKER
6OLKHOLZ
UND
!NNEGRET
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JQEJITCFKIGP DGVTKGDNKEJGP (NGZKDKNKV¼VU WPF /QDKNKV¼VUCPHQTFGTWPIGP CP DGVTKGDNKEJG $GNGIUEJCHVGP WPF GKP\GNPG $GUEJ¼HVKIVG &CJGT UKPF XKGNG 7PVGTPGJOGP GKIGPUV¼PFKIG 9GIG IGICPIGP WO UKEJ FKG -QO RGVGP\GP\WDGUEJCHHGPFKGUKGDTCWEJGP0GDGPFGOKPUVKVWVKQPCNKUKGT VGP $KNFWPIUU[UVGO GZKUVKGTV GKP RCTCNNGNGU DGVTKGDNKEJGU $KNFWPIUU[U VGO 'KPKIG 7PVGTPGJOGP JCDGP DGTGKVU UGKV GKPKIGP ,CJTGP FCOKV DG IQPPGP×DGT$GTWHUNCWHDCJPRNCPWPIGP (×JTWPIU(CEJWPF2TQLGMV NCWHDCJPGP CWH $CUKU XQP 2GTUQPCNDGWTVGKNWPIGP WPFQFGT 2QVGP\KCN CPCN[UGP GKIGPUV¼PFKIG (QTOGP FGU .GTPGPU KO 2TQ\GUU FGT #TDGKV \W GPVYKEMGNP WPF \W XGTYKTMNKEJGP &CDGK DKNFGP \GTVKHK\KGTVG WPF PKEJV \GTVKHK\KGTVG 9GKVGTDKNFWPIGP #WHUVKGIUHQTVDKNFWPIGP WPF DGTWHUDG INGKVGPFG 5VWFKGPI¼PIG FGHKPKGTVG 'NGOGPVG KO )GUCOVU[UVGO FGT DG VTKGDUURG\KHKUEJGP $KNFWPI &C\W \¼JNGP CWEJ IGRNCPVG 9GEJUGN \YK UEJGP5VGNNGPWPF$GTGKEJGP UKGJGFC\W9KVVGMWPF-ÑEJNKPI .GTPQTV

.GTPQTV

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(QTVDKNFWPI DGVTKGDNKEJ CW²GTDGVTKGDNKEJ UGNDUVQTICPKUKGTV

MGKPG#PICDG .GTPGPKPFGT#TDGKV HTGOFQTICPKUKGTV UGNDUVQTICPKUKGTV

MGKPG#PICDG +PUIGUCOV





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6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING





:IELSETZUNG

)GUV×V\V CWH FKG (QTUEJWPIUGTIGDPKUUG FKG FGT 2TQLGMVVT¼IGT 37'/ CPIGUVQ²GP JCV HQTFGTV FKG $GTNKPGT 'TMN¼TWPI FGT œ#TDGKVUIGOGKP UEJCHVH×TDGTWHNKEJG9GKVGTDKNFWPIUHQTUEJWPIG8őGKPGGTYGKVGTVGWPF FKHHGTGP\KGTVG 8QTUVGNNWPI XQO .GTPGP CNUQ FKG 2NWTCNKV¼V XQP .GTPQT VGPRTQ\GUUGPWPFRTQFWMVGP #TDGKVUIGOGKPUEJCHV$GVTKGDNKEJG9GK VGTDKNFWPIUHQTUEJWPI G8 WPF 2TQLGMV 3WCNKHKMCVKQPU'PVYKEMNWPIU /CPCIGOGPV *TUI5 

+P FKGUGT 5VWFKG  YKTF FCTIGNGIV FCUU $GITKHHG YKG #TDGKVGP WPF .GT PGPKPUDGUQPFGTGKP-QODKPCVKQPPKEJVWPKHQTOGUQPFGTPWPVGTUEJKGF NKEJG+PVGTRTGVCVKQPUOWUVGTDKNFGP'TYGTDUYKTVUEJCHVNKEJG #TDGKV TGCNK UKGTV UKEJ KP XGTUEJKGFGPGP #TDGKVUYGNVGP UKGJG CWEJ 0QTFJCWUG,CP\ WPF2GMTWJNYQTCWUUKEJWPVGTUEJGKFDCTG CDGTCWEJWPVGTUEJGK FWPIURHNKEJVKIG 8GT\CJPWPIGP XQP #TDGKVGP WPF .GTPGP GTIGDGP 'U YKTFGKPG2NWTCNKV¼VXQP -QP\GRVGP H×T #TDGKV WPF .GTPGP Ō DCUKGTGPF CWH GKPGT TGRT¼UGPVCVKXGP CDGT VTGPPUEJCTHGP 6[RQNQIKG XQP #TDGKVUCP HQTFGTWPIGPŌGPVYKEMGNVWPFFCTIGUVGNNV 'UYKTFGKPDGUVKOOVGU8GTJ¼NVPKUXQP#TDGKVGPWPF.GTPGP\WITWPFG IGNGIV'KPGNGTPHÑTFGTNKEJGQFGTNGTPDGJKPFGTPFG5KVWCVKQPKUVFWTEJFKG #TDGKV UGNDUV IGIGDGP .GTPCPUVTGPIWPIGP XQP $GUEJ¼HVKIVGP QFGT DG VTKGDNKEJG.GTPCPIGDQVGUKPFPQVYGPFKIGCDGTMGKPGJKPTGKEJGPFGP$G FKPIWPIGP\WT$GY¼NVKIWPIFGT#TDGKVUCWHICDG'KPGRQUKVKXGQFGTPG ICVKXG$GGKPHNWUUWPICWHCTDGKVUKOOCPGPVG.GTPEJCPEGPGTHQNIVGPVYG FGTFWTEJFKG#TDGKVUCWHICDGUGNDUV \$4QWVKPGCTDGKVQFGTKPPQXCVKXG  

 'U JCPFGNV UKEJ WO GKPG IGM×T\VG WPF ×DGTCTDGKVGVG 8GTUKQP FGU (CEJCTVKMGNU XQP 8QNMJQN\WPF-ÑEJNKPIFGTKO*CPFDWEJ-QORGVGP\GPVYKEMNWPIXQP#$9(WPF 37'/XGTÑHHGPVNKEJVYWTFG 8QNMJQN\WPF-ÑEJNKPI>6TGPFTGRQTVKUV'TIGD PKUCWU\YGK$/$((QTUEJWPIUXQTJCDGPœ+FGPVKHK\KGTWPIWPF$KNCP\KGTWPIGTHQNITGKEJGT 8GT¼PFGTWPIGP KP FGT #TDGKVUIGUVCNVWPI WPF 7PVGTPGJOGPUQTICPKUCVKQP Ō )H#*6GKN RTQLGMVœ<WMWPHVFGT#TDGKV'PVYKEMNWPIUVGPFGP\GPFGT'TYGTDUV¼VKIGPWPF#PHQTFGTWP IGPCPGKPGKPPQXCVKXG#TDGKVUIGUVCNVWPIFGT<WMWPHVő (-<*8UQYKGœ/GVJQ FGP WPF +PUVTWOGPVG \WT )GUVCNVWPI 5VCDKNKUKGTWPI WPF $GYGTVWPI FCWGTJCHVGT 9CPF NWPIUH¼JKIMGKV &C9Cő (-<  22  'KPG 8QTXGTUKQP HKPFGV UKEJ KP $CPF FGT XQP6GUMGWPF9KVVGJGTCWUIGIGDGPGP2T¼0GV#PVJQNQIKG 8QNMJQN\

!RBEITEN
UND
,ERNEN



#TDGKV QFGT ×DGT FKG #TDGKVUDGFKPIWPIGP \$ *CPFNWPIUURKGNT¼WOG (×JTWPIUUVKNQFGT×DGTFCU7PVGTPGJOGPUWOHGNF \$7PVGTPGJOGPU QTICPKUCVKQP7PVGTPGJOGPUMWNVWT $CKVUEJ $CKVUEJJCVKPUGKPGT5VWFKGCWHGKPGNCPIL¼JTKIGYKUUGP UEJCHVNKEJG&KUMWUUKQP\WFKGUGP <WUCOOGPJ¼PIGP \YKUEJGP #TDGKVGP WPF .GTPGP UGKV FGP GT ,CJTGP XGTYKGUGP *GTXQT\WJGDGP UGKGP CP FKGUGT 5VGNNG KPUDGUQPFGTG FKG VJGQTGVKUEJGP #PU¼V\G XQP *CEMGT WPF 7NKEJCWHFKGJGWVGPQEJŌGZRNK\KVQFGTKORNK\KVŌXQPXKGNGP#WVQTGP KO4CJOGPFGT37'/&KUMWUUKQP\WT×EMIGITKHHGPYKTF +PFKGUGT5VWFKGKUVŌFKGUGT6TCFKVKQPHQNIGPFŌGKPG6[RQNQIKGXQP#T DGKVUCPHQTFGTWPIGP GPVYKEMGNV YQTFGP FKG PGDGP -TGCVKXKV¼VU CWEJ .GTPCPHQTFGTWPIGPWOHCUUV/KVFKGUGT#PHQTFGTWPIUV[RQNQIKGYKTFFCU IGUCOVG5RGMVTWO CP #TDGKVUCPHQTFGTWPIGP VTGPPUEJCTH CDIGDKNFGV 'U WOHCUUV MTGCVKXKV¼VUHÑTFGTNKEJG WPF NGTPHÑTFGTNKEJG #TDGKVUCPHQTFGTWP IGPGDGPUQYKG4QWVKPGCTDGKV +PFKGUGT5VWFKGDGKPJCNVGPXGTUEJKGFGPG6[RGPXQP#TDGKVUCPHQTFGTWP IGP CWEJ XGTUEJKGFGPG 6[RGP XQP 9KUUGPUCPHQTFGTWPIGP 9KUUGPUGT \GWIWPI9KUUGPUCPGKIPWPI9KUUGPUPWV\WPI,GFGO#PHQTFGTWPIUV[R YKTFGKPDGUVKOOVGT7OICPIOKV9KUUGP\WIGQTFPGV*KGTYGTFGP<W UCOOGPJ¼PIG \WT KPVGTPCVKQPCNGP &KUMWUUKQP \WT 7PVGTPGJOGPUGPVYK EMNWPIJGTIGUVGNNVFKGWPVGTCPFGTGOKPFGO-QP\GRVFGT5GNDUVDGH¼JK IWPIXQP7PVGTPGJOGP /KPV\DGTIMWOWNKGTV


6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

YKTF CNUQ GKPG #WHH¼EJGTWPI FGT #TDGKVUYGNVGP PCEJ WPVGTUEJGKFDCTGP 3WCNKV¼VGPMÑPPGPFGP9KUUGPU #WU FGT /GTVGPUEJGP &KUMWUUKQP WO 5EJN×UUGNSWCNKHKMCVKQPGP

/GTVGPU  FKG XKGNGTQTVU CWHIGITKHHGP YWTFG \$ GZVTCHWPMVKQ PCNG3WCNKHKMCVKQPGP*CPFNWPIUMQORGVGP\GPVYKEMGNVGUKEJKP8GTDKP FWPIOKVFGT$GY¼NVKIWPIOQFGTPGTDGVTKGDNKEJGT#TDGKVUWPF1TICPK UCVKQPUHQTOGP $CGVJIG WPF 5EJKGTUOCPP  GKPG 'TÑTVGTWPI ×DGT 2GTUÑPNKEJMGKVUOGTMOCNG $GKURKGNUYGKUG UGKGP 5GNDUVOCPCIGOGPV WPF UQ\KCNG-QORGVGP\PQVYGPFKIWO#TDGKVUCPHQTFGTWPIGPDGY¼NVKIGP\W MÑPPGP FKG SWCUK WPVGTPGJOGTKUEJGU *CPFGNP DGK OGJTHCEJGP œ'PV ITGP\WPIGPő XQO0QTOCNCTDGKVUCTDGKVUXGTJ¼NVPKUXQO#TDGKVUQTVXQP FGT#TDGKVU\GKVXQPFGT#TDGKVUCWHICDGWPF OGJTFGWVKIGP2TQDNGOUK VWCVKQPGP XQTCWUUGV\GP #WEJ JKGT\W JCV $CKVUEJ $CKVUEJ  FGP KPVGTPCVKQPCNGP 5VCPF FGT &KUMWUUKQP UGKV FGP GT ,CJTGP DKNCP\KGTV Ō WPVGTDGUQPFGTGT$GT×EMUKEJVKIWPIFGU5VGNNGPYGTVGUXQP#TDGKVUCPHQT FGTWPIGPKPKJTGPMQPUVKVWKGTGPFGP9KTMWPIGPCWH.GTPCPHQTFGTWPIGP &KG &KUMWUUKQP WO 5EJN×UUGNSWCNKHKMCVKQPGP WPF 2GTUÑPNKEJMGKVUOGTM OCNG MWOWNKGTVG NGV\VGPFNKEJ KO -QORGVGP\DGITKHH Ō CWEJ KP #DITGP \WPI\WO$GITKHHFGT(QTOCNSWCNKHKMCVKQP7PVGT$GT×EMUKEJVKIWPIFGT HT×JGTGP WPF CMVWGNNGP &KUMWUUKQPGP MCPP -QORGVGP\ PKEJV NQUIGNÑUV XQPKJTGTUVQHHNKEJGP8GTCPMGTWPIKP#TDGKVUCWHICDG#TDGKVUWPF$G VTKGDUQTICPKUCVKQPUQYKG7PVGTPGJOGPUMWNVWTDGVTCEJVGV YGTFGP'DGP UQ OWUU FGT -QORGVGP\DGITKHH UKEJ CWH CNNG #TDGKVUYGNVGP Ō KO 5KPPG FGT 8GTHCUUGT CWH CNNG #PHQTFGTWPIUV[RGP XQP #TDGKV Ō DG\KGJGP MÑP PGP)GIGPY¼TVKIJGTTUEJVGKP0GDGPGKPCPFGTXQPCNVGPWPFPGWGP#T DGKVUWPF$GUEJ¼HVKIWPIUHQTOGPUQYKG/KUEJHQTOGP0GDGP$GVTKGDGP OKV #TDGKVUVGKNWPI WPF *KGTCTEJKGP GZKUVKGTGP $GVTKGDG OKV OQFGTPGP 1TICPKUCVKQPUHQTOGPYKG)TWRRGP6GCOWPF2TQLGMVCTDGKV0GDGP#T DGKVUHQTOGP OKV JQJGP #PVGKNGP CP 5GNDUVQTICPKUCVKQP GZKUVKGTGP #T DGKVUHQTOGPOKVJQJGP#PVGKNGPCP4QWVKPG $GKFGT'PVYKEMNWPIXQP#TDGKVUCPHQTFGTWPIUV[RGPUVGNNVUKEJFKG(TCIG \WKJTGT$GY¼NVKIWPIHCNNU#TDGKVUCPHQTFGTWPIGPWPF(¼JKIMGKVGPCWU GKPCPFGTMNCHHGP+PFKGUGT5VWFKGYKTF×DGTGKPG$GCPURTWEJWPIUV[RQ NQIKG PCEJIGYKGUGP FCUU UGNDUV DGK JÑJGTYGTVKIGP #TDGKVUCPHQTFGTWP

!RBEITEN
UND
,ERNEN



IGP PKEJV CWVQOCVKUEJ ¯DGTGKPUVKOOWPIGP \W (¼JKIMGKVGP XQTNKGIGP 'DGPUQ YGPKI H×JTGP IGTKPIGTYGTVKIG #TDGKVUCPHQTFGTWPIGP CWVQOC VKUEJ\W 7PVGTHQTFGTWPIGP #WEJ DGK IGTKPIGTYGTVKIGP #TDGKVUCPHQTFG TWPIGPUKPF¯DGTGKPUVKOOWPIGP\W(¼JKIMGKVGPŌYGPPCWEJKPIGTKP IGTGO#WUOC²Ō\WMQPUVCVKGTGP&KG8GTJ¼NVPKUUG\YKUEJGP#TDGKVUCP HQTFGTWPIGP (¼JKIMGKVGP WPF $GCPURTWEJWPIGP UKPF CNUQ UGJT MQO RNGZ &KGUG-QORNGZKV¼VN¼UUVUKEJCPJCPFXQPCTDGKVURU[EJQNQIKUEJGP#PHQT FGTWPIU4GUUQWTEGP/QFGNNGP 7FTKUWPF(TGUGPCEJXQNN\KGJGP +PFGO(CNNGFCUU#TDGKVUCPHQTFGTWPIGPWPF(¼JKIMGKVGPPKEJV×DGTGKP UVKOOGP YKTF KOOGT XQP XKGT ITWPFNGIGPFGP /ÑINKEJMGKVGP FGT $G Y¼NVKIWPICNU1RVKQPGPCWUIGICPIGPŌD\YXQP-QODKPCVKQPGPFKGUGT /ÑINKEJMGKVGP $GNCUVWPIGPWPF$GCPURTWEJWPIGPMÑPPGPXQO7P VGTPGJOGPUGNDUVTGFW\KGTVYGTFGP\$×DGTCPIGOGUUGPG#TDGKVUWPF 1TICPKUCVKQPUIGUVCNVWPI $GNCUVWPIGPWPF$GCPURTWEJWPIGPMÑPPGP FWTEJGKPG8GT¼PFGTWPIKPFKXKFWGNNGT8GTJCNVGPUYGKUGPIGUGPMVYGTFGP \$ ×DGT 5GNDUVOCPCIGOGPV  $GNCUVWPIGP WPF $GCPURTWEJWPIGP MÑPPGP ×DGT GKPG #MVKXKGTWPI XQP DGVTKGDNKEJGP 4GUUQWTEGP \$ ×DGT GKPG#WUYGKVWPIXQP*CPFNWPIUURKGNT¼WOGPCDIGDCWVYGTFGP $G NCUVWPIGP WPF $GCPURTWEJWPIGP MÑPPGP ×DGT GKPG #MVKXKGTWPI KPFKXK FWGNNGT4GUUQWTEGP\$FWTEJ-QORGVGP\VTCKPKPIIGUGPMVYGTFGP #WU5KEJVFGT8GTHCUUGTJCV#TDGKVUIGUVCNVWPIFKG5EJN×UUGNHWPMVKQPDGK FGT ¯DGTYKPFWPI XQP PKEJV CWUDCNCPEKGTVGP #TDGKVUUKVWCVKQPGP -QP \GRVGFGT#TDGKVUIGUVCNVWPIŌDGIKPPGPFOKVFGPHT×JGTGPVJGQTGVKUEJGP #PU¼V\GP XQP *CEMGT WPF 7NKEJ Ō UKPF FCJGT HQTV\WUEJTGKDGP Ō WPVGT DGUQPFGTGT$GT×EMUKEJVKIWPI

x x x

GKPGTFKG OQFGTPG'TYGTDUCTDGKVRT¼IGPFGPITѲGTGP #WUFKHHGTGP \KGTWPIXQP#TDGKVUWPF1TICPKUCVKQPUHQTOGP #TDGKVUCPHQTFGTWP IGP XQP37'/'TMGPPVPKUUGP ×DGTPGWG HNGZKDNG (QTOGP FGT 8GT\CJ PWPI\YKUEJGP#TDGKVGPWPF.GTPGP XQP 37'/'TMGPPVPKUUGP ×DGT GKPG ITѲGTG #WUFKHHGTGP\KGTWPI DGKCNVGPWPFPGWGP.GTPHQTOGP

6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING





6ORGEHENSWEISE

&KG 'TIGDPKUUG \W FGP FGWVNKEJGP 8GTUEJKGDWPIGP DGK FGP .GTPQTVGP

 KP 4KEJVWPI œDGVTKGDNKEJGU .GTPGPő WPF œ.GTPGP KP FGT #TDGKVő ICDGP +ORWNUG \W GKPGT $GVTCEJVWPI XQP #TDGKVUYGNVGP PCEJ FGO

0KEJV8QTJCPFGPUGKPXQP-TGCVKXKV¼VUWPF.GTPCPHQTFGTWPIGP WPF FGP FCTCWU TGUWNVKGTGPFGP *CPFNWPIUURKGNT¼WOGP \WT (ÑTFGTWPI XQP -TGCVKXKV¼V WPF.GTPGP KP (QTO GKPGT $CUKUV[RQNQIKG  #WU FGP WP VGTUEJKGFNKEJGP-QODKPCVKQPGPXQP

x x x

-TGCVKXKV¼VUCPHQTFGTWPIGP .GTPCPHQTFGTWPIGP FGT*¼WHKIMGKVKJTGULGYGKNKIGP#WHVTGVGPU

YWTFGFKGGKPHCEJG$CUKUV[RQNQIKG \WGKPGTFKHHGTGP\KGTVGP6[RQNQ IKGYGKVGTGPVYKEMGNV +PGKPGOYGKVGTGP5EJTKVVYWTFGPFKG#TDGKVU UKVWCVKQPGPPCEJ$GCPURTWEJWPIGP 7PVGTWPF¯DGTHQTFGTWPIGPV[RK UKGTV &KGPGWG$CUKUV[RQNQIKGPCEJ$GCPURTWEJWPIGP YKTF OKV FGT QDKIGP FKHHGTGP\KGTVGP 6[RQNQIKG PCEJ #PHQTFGTWPIGP MQODKPKGTV 'U GPVUVGJV GKPG #TDGKVUMT¼HVGGKPUCV\DKNCP\  FKG #WUMWPHV FCT×DGT IGDGP MCPP QD #TDGKVUMTCHV UKPPXQNN GKPIGUGV\V QFGT XGTUEJYGPFGV YKTF #PJCPF WPVGTUEJKGFNKEJGT &KOGPUKQPGP FGT #TDGKVU\WHTKGFGPJGKV

YWTFGGKPG$CUKUV[RQNQIKGXQP#TDGKVU\WHTKGFGPJGKVCWUFGO$K$$ +#$&CVGPUCV\MQPUVTWKGTV WPFKPYGKVGTGP5EJTKVVGPMQODKPKGTVOKV FGT#PHQTFGTWPIUV[RQNQIKG WPFOKVFGT#TDGKVUMT¼HVGGKPUCV\DKNCP\

9KUUGPUIGDKGVGWPF(QTOGPFGT+PVGITCVKQPXQP9KUUGPUIGDKGVGP

YGTFGPMQODKPKGTVOKVFGTFKHHGTGP\KGTVGP#PHQTFGTWPIUV[RQNQIKG &CTCWU GPVUVGJGP #WUUCIGP \WO 8GTJ¼NVPKU XQP #PHQTFGTWPIUV[RWU D\Y 9KUUGPUV[RWU 9KUUGPUGT\GWIGT W¼ WPF 9KUUGPUDGJGTTUEJWPI



!RBEITEN
UND
,ERNEN



 .GTPQTVG





#PHQTFG TWPIGP

$GCPURTW EJWPIGP



#TDGKVU \WHTKGFGPJGKV



$CUKU V[RQNQIKG



$CUKU V[RQNQIKG



$CUKU V[RQNQIKG



&KHHGTGP\ 6[RQNQIKG

#TDGKVU MT¼HVG GKPUCV\DKNCP\







  9KUUGPU IGDKGVGWPF KPVGITCVKQP

!BB
 
6ORGEHENSWEISE



-ETHODE

&KG 4GCNKUKGTWPI FKGUGT
 

&KG$K$$+#$'TJGDWPIGTHQNIVOKVYGEJUGNPFGP5EJYGTRWPMVGPWPFFGO\WHQNIGCWEJ XCTKKGTGPFGP6KVGNPKOOGJTL¼JTKIGP#DUVCPF DKUJGTWPF 0GWG8GTÑHHGPVNKEJWPIGPU\$,CPUGP



6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

9CTWOFKGUG$GUEJT¼PMWPICWHPWTGKPGWPFPQEJFC\WXGTCNVGTVG&C VGPSWGNNG!<WP¼EJUVGUNKGIVOKV×DGTYKGIGPFFGPINGKEJGP(TCIGPGKPG PGWG'TJGDWPICWUFGP,CJTGPXQT&KG(TGKICDGFGU&CVGPUCV \GUH×T5GMWPFCTCPCN[UGPKUVCDGTPQEJPKEJVGTHQNIV*KGTOKVKUV#PHCPI \WTGEJPGP2TCIOCVKUEJIGUGJGPIKDVGUCNUQPQEJMGKPG#NVGTPC VKXG \W FGP CNVGP &CVGP &KGUGT 5CEJXGTJCNV JCV CDGT CWEJ GTJGDNKEJG 8QTVGKNG

x x

'KPOCN KUV FKG 4GRTQFW\KGTDCTMGKV FGT #WUYGTVWPI KP $G\WI CWH /GVJQFGPWPF'TIGDPKUUGCPJCPFGKPGTWPCDJ¼PIKIGP&CVGPSWGNNG ŌGDGPFGTGT'TJGDWPIŌOÑINKEJ 5QFCPPKUV6TCPURCTGP\KPFGO5KPPGIGIGDGPFCUUFKGJKGTXQTIG NGIVGP'TIGDPKUUGFWTEJLGFGTOCPPPCEJRT×HDCTUKPFŌFCUIKNVH×T DGKFG 'TJGDWPIGP $GKFG &CVGPU¼V\G UKPF FGOP¼EJUV HTGK \WI¼PI NKEJ

4GRTQFW\KGTDCTMGKV WPF 6TCPURCTGP\H¼JKIMGKV UKPF \YGK -GTPHQTFGTWP IGPMQTTGMVGTYKUUGPUEJCHVNKEJGT#TDGKVUYGKUG &WTEJFCUHTGWPFNKEJG'PVIGIGPMQOOGPFGU$WPFGUKPUVKVWVUH×TDGTWH NKEJG $KNFWPI $K$$ &T 4QNH ,CPUGP MCPP Ō CNU 8QTCWUUEJCW CWH M×PHVKIG #WUYGTVWPIGP FGU GT &CVGPUCV\GU Ō CWHIG\GKIV YGT FGP FCUU NGKEJVG 6TGPFXGTUEJKGDWPIGP KPPGTJCND FGT #TDGKVUCPHQTFG TWPIGP UVCVVIGHWPFGP JCDGP +P -CRKVGN  YGTFGP FKG 'PVYKEMNWPIGP FGT #PHQTFGTWPIGP KO .CPI\GKVXGTINGKEJ     FCTIGUVGNNV 'TMGPPDCT YKTF GKPG MQPVKPWKGTNKEJG 'PVYKEMNWPI XQP CWHY¼JTGPFCNUœ#WUTGK²GTőIGNVGPMCPPFC XGTOWVNKEJ DGUQPFGTG 'PVYKEMNWPIGP DGK FGP #TDGKVUCPHQTFGTWPIGP GTUVGPUKP8GTDKPFWPIOKVFGTœ9GPFGőD\YFGPXKGNGP4GQTICPKUCVKQ PGPKP0$.$GVTKGDGPWPF\YGKVGPUKP8GTDKPFWPIOKVGKPGTWOHCUUGP FGP 8GTDTGKVWPI RTQITCOOIGUVGWGTVGT #TDGKVUOKVVGN ×DGT CNNG #TDGKVU RN¼V\G $GVTKGDUITѲGP WPF $TCPEJGP UVCVVIGHWPFGP JCDGP .GV\VNKEJ O×UUVGP \W FKGUGT œ#WUTGK²GT2TQDNGOCVKMő CPJCPF GKPGU *[RQVJGUGP )GT×UVGUITWPFNGIGPFG#WUYGTVWPIGPXQTIGPQOOGPYGTFGP

!RBEITEN
UND
,ERNEN



&CFWTEJYGTFGPCDGTFKG'TIGDPKUUGMGKPGUHCNNUGPVYGTVGV&KG ITWPFNGIGPFGP7PVGTUEJKGFGKPFGP#TDGKVUCPHQTFGTWPIGPFGT'TYGTDU V¼VKIGP DNGKDGP GTJCNVGP 5KG NKGHGTP FKG $CUKU H×T #WUUCIGP ×DGT FCU 8GTJ¼NVPKU XQP #TDGKVGP WPF .GTPGP KP WPVGTUEJKGFNKEJGP #TDGKVUYGN VGP



+ONSTRUKTION
VON
4YPOLOGIEN



"ASISTYPOLOGIE
NACH
!NFORDERUNGEN

9GPPFKG$GUEJTGKDWPIGPGKPGU5VTWMVWTYCPFGNU\WT+PHQTOCVKQPUWPF

FCT×DGTJKPCWU\WT9KUUGPUIGUGNNUEJCHV\WVTGHHGPFCPPOWUUUKEJFKG UGT5VTWMVWTYCPFGN

x x x

KP#TDGKVUCPHQTFGTWPIGPPKGFGTUEJNCIGPMÑPPGP CWEJ XQP FGP 'TYGTDUV¼VKIGP UGNDUV CNU #TDGKVUCPHQTFGTWPIGP  GT MCPPV WPF HQTOWNKGTV YGTFGP MÑPPGP WPF \YCT CWU FGO GKIGPGP DGVTKGDNKEJGP'TNGDGPJGTCWU CNU 7PINGKEJIGYKEJV \YKUEJGP #TDGKVUCPHQTFGTWPIGP WPF -QO RGVGP\GPKP(QTOXQP$GCPURTWEJWPIGPFCTUVGNNGPNCUUGPWPF\YCT KPFGP7TVGKNGPFGT'TYGTDUV¼VKIGP

9GPP FKG XQTIGVTCIGPGP #TIWOGPVG IGIGP GKPG DNQ²G \GTVKHKMCVKQPUQ TKGPVKGTVG 3WCNKHKMCVKQPUDGVTCEJVWPI GKPG VCVU¼EJNKEJG RTCMVKUEJG $G FGWVWPI JCDGP FCPP KUV \W GTYCTVGP FCUU #TDGKVUCPHQTFGTWPIGP WPF \GTVKHK\KGTVG3WCNKHKMCVKQPGKPCPFGTPWTVGKNYGKUGGPVURTGEJGP 7PF UEJNKG²NKEJ YGPP FKG XQTIGVTCIGPGP #TIWOGPVG GKPG RQNKVKUEJ RTCMVKUEJG $GFGWVWPI JCDGP UQNNGP FCPP O×UUGP FKGUG 5CEJXGTJCNVG CWEJ KP WPUVTKVVKI TGRT¼UGPVCVKXGP WPF CPGTMCPPVGP SWCPVKVCVKXGP 'TJG DWPIGPCWHHKPFDCTUGKPFJXGTCNNIGOGKPGTDCTUGKP +O $K$$+#$&CVGPUCV\ œ3WCNKHKMCVKQP WPF 'TYGTDUCTDGKVő XQP   YGTFGP 'TYGTDUV¼VKIG CNU #WUMWPHVURGTUQPGP TGIGNO¼²KI WC PCEJ



6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

#TDGKVUCPHQTFGTWPIGP DGHTCIV
x x

&KGGKPG HTCIV FCPCEJ YKG J¼WHKI GU DGK FGT V¼INKEJGP #TDGKV XQT MQOOV FCUU OCP XQT PGWG #WHICDGP IGUVGNNV KUV KP FKG OCP UKEJ GTUVJKPGKPFGPMGPWPFGKPCTDGKVGPOWUU &KGCPFGTGHTCIVFCPCEJYKGJ¼WHKIGUDGKFGTV¼INKEJGP#TDGKVXQT MQOOVFCUUDKUJGTKIG8GTHCJTGP\WXGTDGUUGTPUKPFQFGTPGWG8GT HCJTGPCWU\WRTQDKGTGPKUV

+PFGT+PVGTRTGVCVKQPFGU$WPFGUKPUVKVWVUH×TDGTWHNKEJG$KNFWPI $K$$ UQNNGP OKV FGT GTUVGP (TCIG .GTPCPHQTFGTWPIGP KP FGT #TDGKV WPF OKV FGT \YGKVGP (TCIG -TGCVKXKV¼VUCPHQTFGTWPIGP GTHCUUV YGTFGP ,CPUGP  &KG #PVYQTVGP CWH DGKFG (TCIGP J¼PIGP GTYCTVWPIUIGO¼² \W UCOOGP5KGUKPFCDGTYKG\W\GKIGPUGKPYKTFPKEJVKFGPVKUEJ +P GKPGT 9GKVGTGPVYKEMNWPI FGT #PCN[UG YGTFGP JKGT FKG .GTPCPHQTFG TWPIGPCNU #PHQTFGTWPIGP\WT9KUUGPUCPGKIPWPIWPF FKG -TGCVKXKV¼VU CPHQTFGTWPIGPCNUYKUUGPUGT\GWIGPFG#PHQTFGTWPIGPKPVGTRTGVKGTV.KG IGPYGFGT.GTPCPHQTFGTWPIGP PGWG#WHICDGPPQEJ-TGCVKXKV¼VUCPHQT FGTWPIGP PGWG8GTHCJTGPXQTUQGPVUVGJVGKPFTKVVGT#PHQTFGTWPIUV[R &KGUGT PWV\V FCU XQTJCPFGPG 9KUUGP DGK XQTJCPFGPGP #WHICDGP WPF 8GTHCJTGP'UIKDVCNUQFTGKGORKTKUEJ\WGTOKVVGNPFG#PHQTFGTWPIGP

x x x

FKG -TGCVKXKV¼VUCPHQTFGTWPIGP QFGT #PHQTFGTWPIGP CP 9KUUGPUGT \GWIWPI + FKG .GTPCPHQTFGTWPIGP QFGT #PHQTFGTWPIGP CP 9KUUGPUCPGKIPWPI

++ FKG0KEJV#PHQTFGTWPIGPKPDG\WICWH.GTPGPWPF-TGCVKXKV¼VQFGT #PHQTFGTWPIGPCP9KUUGPUPWV\WPI +++

#NNG#PHQTFGTWPIGPYGTFGPCWUFGO*QTK\QPVFGT'TYGTDUV¼VKIGPDGWT VGKNVUKGJCDGPCNUQGKPGFGWVNKEJUWDLGMVKXG-QORQPGPVG&KG'TYGTDU V¼VKIGP 'ZRGTVGP KP GKIGPGT 5CEJG GPVUEJGKFGP CNUQ UGNDUV YGPP UKG GVYCUCNUPGWFGHKPKGTGPQFGTNGFKINKEJCNUGKPCTDGKVWPIUDGF×THVKI &KG

!RBEITEN
UND
,ERNEN



#TDGKVUHQTFGTWPI YKTF XQT CNNGO FWTEJ FKG *¼WHKIMGKV OKV FGT FKGUG #PHQTFGTWPIGPKO#TDGKVUCNNVCIXQTMQOOGPEJCTCMVGTKUKGTV'UKUVGKP 7PVGTUEJKGF QD GKPG #PHQTFGTWPI RTCMVKUEJ KOOGT QFGT PWT IGNGIGPV NKEJQFGTPKGCWHVTKVV -TGCVKXG#PHQTFGTWPIGP

PGKP

LC PGKP

.GTPCPHQTFG LC TWPIGP LC

+ YKUUGPUGT \GWIGPFG#P HQTFGTWPIGP

-GKPG-. #PHQTFGTWPIGP

++ YKUUGPUCP ++ YKUUGPUCP GKIPGPFG GKIPGPFG #PHQTFGTWPIGP #PHQTFGTWPIGP

++++ YKUUGPUCPGKI PGPFG#PHQTFG 'UIKNV+DGKPJCNVGV++ TWPIGP

+++ PWTYKUUGPU PWV\GPFG #PHQTFGTWPIGP

+++ +++ YKUUGPU PWV\GPFG 'UIKNV++DGKPJCNVGV+++ #PHQTFGTWPIGP

+++ +++ YKUUGPU PWV\GPFG 'UIKNV++DGKPJCNVGV+++ #PHQTFGTWPIGP

4QWVKPGCTDGKVGT

#WHICDGPHNGZKDNG

+PPQXCVGWTG

'TYGTDUV¼VKIG &GHKPKVKQPUDGUVKOOGPFH×TFKGXGTUEJKGFGPGP)TWRRGPXQP'TYGTDUV¼VKIGPUKPFPKEJV 'KIGPUEJCHVGPFKGUKGOKVCPFGTGPVGKNGPUQPFGTPFKGLGPKIGP'KIGPUEJCHVGPFKG GKPG2GTUQPGPITWRRGXQPFGPCPFGTGPWPVGTUEJGKFGV

!BB
 
$REIER 4YPOLOGIE
NACH
!RBEITSANFORDERUNGEN
UND
7ISSENS SCHICHTEN
1UELLE
'F!( 3EKUND¼RANALYSE
DES
"I"")!" $ATENSATZES b1UALIFIKATION
UND
%RWERBSARBEITn
VON

N



'U YKTF CPIGPQOOGP FCUU FKG 9KUUGPUUEJKEJV + CWEJ FKG 9KUUGPU UEJKEJVGP++WPF+++WPFFKG9KUUGPUUEJKEJV++CWEJFKG9KUUGPUUEJKEJV +++ GPVJ¼NV &KG *¼WHKIMGKV OKV FGT FKG LGYGKNKIGP #PHQTFGTWPIGP KO #TDGKVUCNNVCIRT¼UGPVUKPFGPVUEJGKFGV×DGTFKG<WQTFPWPIGKPGT2GTUQP \W GKPGT DGUVKOOVGP 2GTUQPGPITWRRG #NNG 'TYGTDUV¼VKIGP FKG RTCM VKUEJ KOOGT QFGT J¼WHKI OKV -TGCVKXKV¼VUCPHQTFGTWPIGP#PHQTFGTWPIGP \WT9KUUGPUGT\GWIWPIMQPHTQPVKGTVYGTFGPIGNVGPCNU+PPQXCVGWTG#NU

6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING



#WHICDGPHNGZKDNG IGNVGP CNNG 'TYGTDUV¼VKIGP FKG RTCMVKUEJ KOOGT QFGT J¼WHKI OKV .GTPCPHQTFGTWPIGP#PHQTFGTWPIGP \WT 9KUUGPUCPGKIPWPI MQPHTQPVKGTV YGTFGP #NNG 'TYGTDUV¼VKIGP FKG IGNGIGPVNKEJ QFGT UGNVGP QFGTPKGOKV.GTPQFGT-TGCVKXKV¼VUCPHQTFGTWPIGPMQPHTQPVKGTVYGTFGP IGNVGPCNU4QWVKPGCTDGKVGT+P#DDHKPFGVUKEJGKPG¯DGTUKEJV\W FGT QDGP UMK\\KGTVGP &TGKGT6[RQNQIKG PCEJ #TDGKVUCPHQTFGTWPIGP WPF 9KUUGPUUEJKEJVGPKP#DDKJTG7OUGV\WPIKP#TDGKVPGJOGTITWR RGP

0GWG #WH ICDGP .GTP CPHQTFG TWPIGP

0GWG8GTHCJTGP-TGCVKXKV¼VUCPHQTFGTWPIGP

RTCMV KOOGT

J¼WHKI

RTCMV KOOGT J¼WHKI

IGNG IGPVNKEJ UGNVGP

IGNG IGPVNKEJ

UGNVGP

RTCMV PKG

9KUUGPUCPGKIPWPI #WHICDGP HNGZKDNG 9KUUGPU GT\GWIWPI

+PPQ XCVGWTG



9KUUGPUPWV\WPI

 4QWVKPG CTDGKVGT 

RTCMV PKG

8GT¼PFGTGT

0KEJV8GT¼PFGTGT

!BB
 
"ASISTYPOLOGIE
MIT

(AUPTGRUPPEN
IN

1UELLE
'F!( 3E KUND¼RANALYSE
DES
"I"")!" $ATENSATZES
b1UALIFIKATION
UND
%RWERBSARBEITn VON


N



!RBEITEN
UND
,ERNEN 



$IFFERENZIERTE
4YPOLOGIE
NACH !RBEITS
UND
7ISSENSANFORDERUNGEN

#WH)TWPFNCIGFGT\WXQTIGIGDGPGP#WUH×JTWPIGP\WGKPGT&TGKGT6[ RQNQIKGN¼UUVUKEJPWPGKPGPCEJCEJV)TWRRGPFKHHGTGP\KGTVG6[RQNQIKG MQPUVTWKGTGPXIN#DD#WUICPIURWPMVKUVGKPG-TGW\VCDGNNGOKV .GTP WPF -TGCVKXKV¼VUCPHQTFGTWPIGP ,GFQEJ UKPF FKG #PHQTFGTWPIGP JKGTPCEJCNNGPH×PH*¼WHKIMGKVGPFGU#WHVTGVGPUFKHHGTGP\KGTV 9KEJVKI KUV GU HGUV\WUVGNNGP FCUU GU UKEJ WO GKPG VTGPPUEJCTHG CNUQ ×DGTUEJPGKFWPIUHTGKG6[RQNQIKGJCPFGNV&JLGFGT'TYGTDUV¼VKIGN¼UUV UKEJ PWT GKPGO 6[RWU \WQTFPGP 'U JCPFGNV UKEJ WO GKPG JGWTKUVKUEJG 6[RQNQIKG GPVUVCPFGP CWU FGT YKGFGTJQNVGP +PVGTCMVKQP \YKUEJGP 6[ RQNQIKGGPVYWTHWPF/GTMOCNGP &KG GTUVG *CWRVITWRRG FKG +PPQXCVGWTG CNUQ FKGLGPKIGP 2GTUQPGP FKG RTCMVKUEJKOOGTQFGTJ¼WHKIOKV-TGCVKXKV¼VUCPHQTFGTWPIGPMQPHTQPVKGTV UKPFOCEJGPTF2TQ\GPVCWUWPF YGTFGPKPFTGK7PVGTITWRRGP WP VGTVGKNVWPF\YCTKP

x x x

FKG6QR+PPQXCVGWTG RTCMVKUEJ KOOGT MTGCVKXG #PHQTFGTWPIGP UQ YKGRTCMVKUEJKOOGTJ¼WHKI.GTPCPHQTFGTWPIGPOKVTF2TQ\GPV FKG HNGZKDNGP +PPQXCVGWTG J¼WHKI MTGCVKXG #PHQTFGTWPIGP UQYKG RTCMVKUEJKOOGTJ¼WHKI.GTPCPHQTFGTWPIGPOKVTF2TQ\GPV FKG URG\KCNKUKGTVGP +PPQXCVGWTG RTCMVKUEJ KOOGTJ¼WHKI MTGCVKXG #PHQTFGTWPIGP UQYKG IGNGIGPVNKEJUGNVGPPKG .GTPCPHQTFGTWPIGP OKVTWPF2TQ\GPV

6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING



0GWG #WH ICDGP .GTP CPHQTFG TWPIGP RTCMV KOOGT

0GWG8GTHCJTGP-TGCVKXKV¼VUCPHQTFGTWPIGP

RTCMV KOOGT

IGNG IGPVNKEJ

J¼WHKI

HNGZKDNG+PPQ XCVGWTG 

IGNG IGPVNKEJ UGNVGP

RTCMV PKG

#WHICDGPHNGZKDNG

6QR+PPQ XCVGWTG 

J¼WHKI

UGNVGP

OKV IGNGIGPVN -TGCVKX #PHQTF

QJPG -TGCVKX #PHQTF





4QWVKPGCTDGKVGTOKVIGNGIGPVN -TGCVKXKV¼VUW.GTPCPHQTFGTWPIGP URG\KCNK UKGTVG +PPQ XCVGWTG

 4QWVKPGCTDGKVGTOKVIGNGIGPVN .GTPCPHQTFGTWPIGP 

RTCMV PKG 

4QWVKPGCTDGKVGTQJPG -TGCVKXKV¼VUWPF .GTPCPHQTFGTWPIGP

MTGCVKXKV¼VUHÑTFGTNKEJGT *CPFNWPIUURKGNTCWO

GKPIGUEJT¼PMVGT *CPFNWPIUURKGNTCWO

NGTPHÑTFGTNKEJGT *CPFNWPIUURKGNTCWO

IGTKPIGT



*CPFNWPIUURKGNTCWO

!BB
 
$IFFERENZIERTE
4YPOLOGIE
NACH
+REATIVIT¼TS
UND
,ERNANFORDE RUNGEN
IN

1UELLE
'F!( 3EKUND¼RANALYSE
DES
"I"")!" $ATENSATZES b1UALIFIKATION
UND
%RWERBSARBEITn
VON


N



(×TFKGGTUVGPDGKFGP7PVGTITWRRGPIKNVFKG)NGKEJ\GKVKIMGKVXQP .GTP WPF-TGCVKXKV¼VUCPHQTFGTWPIGPD\YXQP#PHQTFGTWPIGPCP9KUUGPUCP GKIPWPIWPFGT\GWIWPI(×TFKG)TWRRGFGTURG\KCNKUKGTVGP+PPQXCVGWTG IKNVFKGUG &QRRGNCPHQTFGTWPI PKEJV &KG -TGCVKXKV¼VUCPHQTFGTWPIGP VTG

!RBEITEN
UND
,ERNEN



VGP \YCT \WOKPFGUV J¼WHKI CWH FKG .GTPCPHQTFGTWPIGP CDGT PWT IGNG IGPVNKEJD\YUGNVGPD\YPKG &KG \YGKVG *CWRVITWRRG FKG #WHICDGPHNGZKDNGP VGKNV OKV FGP +PPQXC VGWTGP QJPG FKG URG\KCNKUKGTVGP +PPQXCVGWTG FKG #PHQTFGTWPIGP FCUU UKG\WOKPFGUVJ¼WHKINGTPGPUKEJKPPGWG#WHICDGPJKPGKP\WFGPMGPWPF GKP\WCTDGKVGP +O 7PVGTUEJKGF \W FGP +PPQXCVGWTGP IGDGP UKG CDGT CP PWTIGNGIGPVNKEJQFGTUGNVGPQFGTPKGMTGCVKXV¼VKIUGKP\W O×UUGP&KG )TWRRG FGT #WHICDGPHNGZKDNGP OCEJV TF  2TQ\GPV CWU
x x

IGNGIGPVNKEJG-TGCVKXKV¼VUCPHQTFGTWPIGPOKVTF2TQ\GPV QJPG-TGCVKXKV¼VUCPHQTFGTWPIGPOKVTF2TQ\GPV

&KG DGKFGP *CWRVITWRRGP FKG +PPQXCVGWTG OKV TF  2TQ\GPV WPF FKG #WHICDGPHNGZKDNGPOKVTF2TQ\GPVDKNFGP\WUCOOGPFKG1DGTITWR RG FGT 8GT¼PFGTGT OKV TWPF  2TQ\GPV CNNGT 'TYGTDUV¼VKIGP &KGUGT 1DGTITWRRGUVGJGPFKG0KEJV8GT¼PFGTGTQFGT4QWVKPGCTDGKVGTCNUFTKVVG *CWRVITWRRGIGIGP×DGTFKGGDGPHCNNUTF2TQ\GPVCNNGT'TYGTDUV¼VK IGPCWUOCEJGP5KGNCUUGPUKEJKPHQNIGPFG7PVGTITWRRGPCWHVGKNGP

x x x 

IGNGIGPVNKEJG #PHQTFGTWPIGPCP-TGCVKXKV¼VWPF.GTPGPOKV TF  2TQ\GPV IGNGIGPVNKEJG.GTPCPHQTFGTWPIGPOKVTF2TQ\GPV QJPG-TGCVKXKV¼VUWPF.GTPCPHQTFGTWPIGPOKVTF2TQ\GPV

!NWENDUNGSBEISPIEL

8QP$GFGWVWPIH×TFKGRTCMVKUEJG$GFGWVWPIFGT6[RQNQIKGKUVFCUUFKG DGKFGP#WUICPIUHTCIGPCWHITWPFFGTGTUKGIGDKNFGVYWTFGPUQYQJNCWH $TCPEJGP CDDKNFDCT CNU CWEJ KP LGFG DGVTKGDNKEJG /KVCTDGKVGTDGHTCIWPI KPVGITKGTDCTUKPF&KGUGU UQNNJKGTCPGKPGO$GKURKGNFGOQPUVTKGTV YGT FGP9KG#DD\GKIVKUVFKGUGUUQYQJNH×TFKG$TCPEJG'KUGPWPF 5VCJN 5RCNVGCNUCWEJ H×TFKG'-15VCJN)OD*WPF  WPF5RCNVGIGUEJGJGP&COKVMÑPPGPRQUKVKXGWPFPGICVKXG#DYGK

6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING



EJWPIGP\YKUEJGP)GUCOVYKTVUEJCHV$TCPEJGWPF7PVGTPGJOGPFCTIG UVGNNV YGTFGP $GPEJOCTMKPI 'U NCUUGP UKEJ CWEJ DGVTKGDNKEJG 'PV YKEMNWPIUVTGPFUCWH\GKIGP 8GTINGKEJWPF5RCNVG

+PPQXCVGWTG 612+PPQXCVGWTG (NGZKDNG+PPQXCVGWTG 5RG\KCNKUKGTVG +PPQXCVGWTG #WHICDGPHNGZKDNG #WHICDGPHNGZKDNGOKV IGNGIGPVN-TGCVKXKV¼VU CPHQTFGTWPIGP #WHICDGPHNGZKDNG QJPG-TGCVKXKV¼VU CPHQTFGTWPIGP 4QWVKPGCTDGKVGT 4QWVKPGCTDGKVOKV IGNGIGPVN.GTPWPF -TGCVKXKV¼VUCPHQT FGTWPIGP 4QWVKPGCTDGKVQJPG -TGCVKXKV¼VUCPHQTFG TWPIGPOKVIGNGIGPVN .GTPCPHQTFGTWPIGP #WUUEJNKG²NKEJ 4QWVKPGCTDGKV

$K$$+#$ 'KUGP &GWVUEJNCPF 5VCJN               

'-1 '-1 

'-1 

  

  




















































































'F!( 3EKUND¼RANALYSE
DER
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1UALIFIKATION
UND %RWERBSARBEIT

N


UND

N

 


-ITARBEITERBEFRAGUNGEN
BEI
DER
DIE
%+/
3TAHL
'MB(

ALS
0ILOT ERHEBUNG
NICHT
ALLE
5NTERNEHMENSBEREICHE
ERFASST
HIERDURCH
TEILWEISE DIE
!BWEICHUNGEN
ZU

BEDINGT

N



N

 !BB
 
$IFFERENZIERTE
!NFORDERUNGSTYPOLOGIE
IN
IHRER
!NWENDUNG
AUF DIE
3TAHLBRANCHE
UND
EIN
3TAHLUNTERNEHMEN
IN


!RBEITEN
UND
,ERNEN



(×TFGP8GTINGKEJ\YKUEJGP$GVTKGD '-15VCJN)OD*5VCJNDTCPEJG WPF)GUCOVYKTVUEJCHVDGFGWVGVFKGULGFQEJFCUUGT\WXGTN¼UUKIGTKUVCNU FKG WPVGTUEJKGFNKEJGP ,CJTGUCPICDGP \WP¼EJUV JCDGP XGTOWVGP NCUUGP 'U\GKIVUKEJFCUUFKG'-15VCJN)OD*

x x

FGWVNKEJYGPKIGT4QWVKPGCTDGKVGTWPF FGWVNKEJOGJT#WHICDGPHNGZKDNG

CNU 5VCJNKPFWUVTKG WPF )GUCOVYKTVUEJCHV JCV +P $G\WI CWH FKG +PPQXC VGWTGKUVFKG5KVWCVKQPGVYCUFKHHGTGP\KGTVGT+O8GTINGKEJ\WDGKFGP4G HGTGP\ITWRRGP

x x x

J¼NVFKG'-15VCJN)OD*DGKFGPURG\KCNKUKGTVGP+PPQXCVGWTGPOKV KUV FKG '-1 5VCJN )OD* DGK FGP HNGZKDNGP +PPQXCVGWTGP OKV FGT $TCPEJGKO)NGKEJUVCPFIGIGP×DGTFGT)GUCOVYKTVUEJCHVKO4×EM UVCPF DGUVGJV KP FGT '- 5VCJN )OD* DGK FGP 6QR+PPQXCVGWTGP JKPIG IGPGKP4×EMUVCPF

&KG 'TIGDPKUUG CWU FGP /KVCTDGKVGTDGHTCIWPIGP KJTG 8GTINGKEJG OKV $TCPEJGWPF)GUCOVYKTVUEJCHVUKPFDGKFGT'-15VCJN)OD*KPVGPUKX FKUMWVKGTV YQTFGP &KGUGU JCV FC\W DGKIGVTCIGP FCUU FKG $GO×JWPIGP WO FKG )GYKPPWPI WPF 'KPUVGNNWPI XQP *QEJSWCNKHK\KGTVGP CWEJ CNU (×JTWPIUMT¼HVGPCEJYWEJU GTJGDNKEJ XGTUV¼TMV YQTFGP UKPF 5EJYGT XGTFCWNKEJYCTJKPIGIGPFKG/KVVGKNWPIFCUUN¼PIUVPKEJVCNNG+PIGPKGW TGKPPQXCVKXWPFN¼PIUVPKEJVCNNG(×JTWPIUMT¼HVGMTGCVKXUKPF)G\KGNVG *KPYGKUGCWHXGTUVGEMVG6CNGPVGWPVGTFGP(CEJCTDGKVGTPJCDGPFQTVFKG $GO×JWPIGPXGTUV¼TMVGKPGTUGKVUFCU8GTDGUUGTWPIUYGUGP\WQRVKOKG TGPWPFCPFGTGTUGKVU I×PUVKIG$GFKPIWPIGPH×T DGTWHUDGINGKVGPFG #WU DKNFWPIGPH×T(CEJCTDGKVGT\WO+PIGPKGWT\WUEJCHHGP &KGUGU$GKURKGNUQNNFGP0WV\GPFGT6[RQNQIKGFGT9KUUGPUCPHQTFGTWP  IGPH×TFGPDGVTKGDURTCMVKUEJGP&KUMWTUFGOQPUVTKGTGP   

UKGJGFC\WCWEJFCU+PUVTWOGPVH×TDGVTKGDNKEJG$GTCVWPIGPœ&KG2[TCOKFGFGT8GT¼PFG TWPIUMQORGVGP\ő 8QNMJQN\WPF-KGN

6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING





4RENDBRUCH

8GTINKEJGP YGTFGP JKGT FKG 'TIGDPKUUG CWU $K$$+#$#WUYGTVWPIGP KO
x

GKPGMQPVKPWKGTNKEJG'PVYKEMNWPI\YKUEJGPWPFKP FGP DGKFGP 1DGTITWRRGP FGT 8GT¼PFGTGT WPF 0KEJVXGT¼PFGTGT OKV UGJT IGTKPIGP <WPCJOGP DGK FGP 8GT¼PFGTGTP WPF UGJT IGTKPIGP #DPCJOGPDGKFGP0KEJV8GT¼PFGTGTPWOD\Y2TQ\GPV9CJT UEJGKPNKEJ UKPF FKGUG 8GT¼PFGTWPIGP PKEJV UKIPKHKMCPV &CU Y×TFG CWH-QPVKPWKV¼VQFGT5VCIPCVKQPJKPYGKUGP 4QWVKPGCTDGKVGT 0KEJV8GT¼PFGTGT

 

8GT¼PFGTGT KPUIGUCOV







 





  

 

+PPQXCVGWTG #WHICDGPHNGZKDNG

 

 



 





 



























!BB
 
6ER¼NDERUNGEN
ZWISCHEN
DEN
(AUPT
UND
/BERGRUPPEN
IM :EITVERGLEICH
IN

1UELLE
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DER
"I"")!" $ATEN S¼TZE
b1UALIFIKATION
UND
%RWERBSARBEIT
VON

;N=
 ;N=

;N=
q

;NUR
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!RBEITEN
UND
,ERNEN

x

x





GKPGFKUMQPVKPWKGTNKEJG'PVYKEMNWPIKOœ#WUTGK²GTLCJTőŌ DGFKPIV GKPGTUGKVU FWTEJ ITCXKGTGPFG QTICPKUCVQTKUEJG 8GT¼PFGTWP IGP KP FGP KP FKG 5VKEJRTQDG PGW CWHIGPQOOGP 0$.$GVTKGDGP #PFGTGTUGKVU HCPF KP FKGUGO
"ASISTYPOLOGIE
NACH
"EANSPRUCHUNGEN

9KGDGY¼NVKIGPFKG'TYGTDUV¼VKIGPFKGWPVGTUEJKGFNKEJGP9KUUGPUCPHQT FGTWPIGP! )GUKEJGTV KUV FCUU JQJG QFGT PKGFTKIG #PHQTFGTWPIGP $G NCUVWPIGP PKEJV \YKPIGPF \W $GCPURTWEJWPIGP H×JTGP O×UUGP GPV UEJGKFGPF KUV YGNEJG $GY¼NVKIWPIUOÑINKEJMGKVGP FGO +PFKXKFWWO QHHGP UVGJGP <W FGP CPGTMCPPV YKEJVKIGP $GY¼NVKIWPIUOÑINKEJMGKVGP \¼JNGP PGDGP #TDGKVUIGUVCNVWPI CWEJ -QORGVGP\GPVYKEMNWPI WPF FCU 8GTJ¼NVPKU\W8QTIGUGV\VGPWPF-QNNGIGP 9GKVGT KUV IGUKEJGTV FCUU PKEJV PWT KP 4KEJVWPI ¯DGTDGCPURTWEJWPI CNUQ¯DGTHQTFGTWPI\WUEJCWGPKUV0KEJVYGPKIGTDGFGWVUCOMCPPFKG 7PVGTHQTFGTWPI CNUQ GKP /CPIGN CP CF¼SWCVGP #PHQTFGTWPIGP UGKP 7PF UEJNKG²NKEJ MÑPPGP 7PVGT WPF ¯DGTHQTFGTWPI CWEJ INGKEJ\GKVKI CWHVTGVGP GVYC FWTEJ GKP JQJGU #TDGKVUVGORQ DGK KPJCNVUCTOGP 6¼VKI MGKVGP $GCPURTWEJWPIGPCNU7PVGTWPF¯DGTHQTFGTWPIGPYGTFGPKP&GWVUEJ NCPF PKEJV TGIGNO¼²KI GTJQDGP /CP KUV CNUQ CWH GKPG 5COONWPI CWU XGTUEJKGFGPGP 'TJGDWPIGP \W WPVGTUEJKGFNKEJGP


6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

&GOQUMQRKG #NNGPUDCEJ XQTIGNGIV 0QGNNG0GWOCPPP WPF -ÑEJGT

*TUI   8QTVGKNJCHV KUV JKGTDGK XQT CNNGO FCUU FKG 8GTINGKEJDCTMGKVFGTGTJQDGPGP&CVGPXQO+PUVKVWVIGY¼JTNGKUVGV YKTF 5QYQJN H×T FKG 7PVGTHQTFGTWPI CNU CWEJ FKG ¯DGTHQTFGTWPI UKPF XGT UEJKGFGPG+PFKMCVQTGPCWUIGYKGUGP5KGXGTFGWVNKEJGPYKGHTCIGCDJ¼P IKI'TIGDPKUUG\WFKGUGP6JGOGPUKPF&KG$KNFWPIXQP&WTEJUEJPKVVU YGTVGPŌGKPHCEJGCTKVJOGVKUEJG/KVVGNŌGTHQNIVGFWTEJFKG8GTHCUUGT 7PVGTHQTFGTWPI +PFKMCVQTGP +EJY×TFGIGTPGOGJT8GTCPVYQT VWPI×DGTPGJOGP /CPEJOCNFGPMGKEJFCUUGKPHCEJ PKEJVIGPWIXQPOKTXGTNCPIVYKTF ŌKEJMÑPPVGXKGNOGJTNGKUVGP &KG#TDGKVFKGKEJJCDGGPVURTKEJV YGFGTOGKPGO-ÑPPGPPQEJOGK PGT#WUDKNFWPI 5WOOG &WTEJUEJPKVV

























 

 

 

¯DGTHQTFGTWPI +PFKMCVQTGP

#TDGKVKUVPGTXGPCWHTGKDGPF IGKUVKIUGJTCPUVTGPIGPFUGGNKUEJ DGNCUVGPF <WXKGN\WVWP\WXKGN)GJGV\G 7PDGSWGOGXGTMTCORHVG-ÑTRGT JCNVWPI 5WOOG &WTEJUEJPKVV

































 

 

 

 

!BB
 
5NTER
UND
´BERFORDERUNGEN
q
%NTWICKLUNG
SEIT
DEN
ER *AHREN
IN

1UELLE
!LLENSBACHER
*AHRBUCH
DER
$EMOSKOPIE
  -ÔNCHEN

3

F

!RBEITEN
UND
,ERNEN



)GNVGPFKGIGUVGNNVGP(TCIGPCNU+PFKMCVQTGPH×T¯DGTWPF7PVGTHQTFG TWPIGPUQXGTFGWVNKEJGPFKG'TIGDPKUUGHQNIGPFGU

x x x

5GKVFGPGT,CJTGPUVGKIGPUQYQJN¯DGTCNUCWEJ7PVGTHQTFGTWP IGP &KGL¼JTNKEJGP<WYCEJUTCVGPUKPF\YCTDGUEJGKFGPGTIGDGPLGFQEJ DGK YGKVGTGO (QTVDGUVCPF KP FKG <WMWPHV FGWVNKEJG #PVGKNUUVGKIG TWPIGP >XGTDN×HHGPFUVG'KP\GNDGHWPFKUVXKGNNGKEJVFGT#PUVKGIFGU+PFK MCVQTUœGUYKTFPKEJVIGPWIXQPOKTXGTNCPIVKEJMÑPPVGOGJT NGKUVGPőKPFGP,CJTGPDKU

9KG CDGT UKPF PCEJYGKUDCTG $G\KGJWPIGP \WT 9KUUGPUV[RQNQIKG JGT UVGNNDCT! #WU FGO GT $K$$+#$&CVGPUCV\ MÑPPGP FC\W \YGK (TCIGPJGTCPIG\QIGPYGTFGP

x

x

\WT3WCNKHKMCVKQP7PVGTHQTFGTWPIN¼UUVUKEJOKV*KNHGFGT(TCIGQD GKPGIGTKPIGTG3WCNKHKMCVKQPCNUXQTJCPFGP\WT#WU×DWPIFGTLGV\K IGP6¼VKIMGKVCWUTGKEJVWOUEJTGKDGP$GKœLCőDGUVGJV7PVGTHQTFG TWPI \WT)GUWPFJGKV¯DGTHQTFGTWPIJKPIGIGPN¼UUVUKEJP¼JGTWPIUYGKUG OKVFGT(TCIGPCEJFGT<WHTKGFGPJGKVOKVFGT$GNCUVWPIFWTEJ6GT OKP WPF
&KG QDLGMVKXKGTGPFG (TCIG QD GU 6GTOKP WPF
6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING



#PHQTFGTWPIGP WPF (¼JKIMGKVGP IGURTQEJGP YGTFGP (GJNDGCPURTW EJWPIGPYGKUGPFGOPCEJ2TQ\GPVFGT'TYGTDUV¼VKIGPCWHFKHHGTGP \KGTVPCEJ

x x x

WPVGTCDGTPKEJV×DGTHQTFGTVOKV2TQ\GPV 6[R ×DGTCDGTPKEJVWPVGTHQTFGTVOKV2TQ\GPV 6[R UQYQJNWPVGTCWEJ×DGTHQTFGTVCNUQFQRRGNVG (GJNDGCPURTWEJWPI OKV2TQ\GPV 6[R

PGKP

PGKP

LC





6[R 6[R 6[R 6[R LC

7PVGTHQTFGTWPI

¯DGTHQTFGTWPI





!BB
 
"EANSPRUCHUNGSTYPOLOGIE
1UELLE
'F!( 3EKUND¼RANALYSE
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b1UALIFIKATION
UND
%RWERBSARBEITn
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 N

&CU'TIGDPKUKUVDGGKPFTWEMGPFPWTIWVFKG*¼NHVGKUVOKVFGO<WUCO OGPVTGHHGP XQP #PHQTFGTWPIGP WPF (¼JKIMGKVGP \WHTKGFGP FKG CPFGTG *¼NHVGPKEJV

!RBEITEN
UND
,ERNEN 



!RBEITSKR¼FTEEINSATZBILANZ
ALS
+OMBINATION
VON !NFORDERUNGS
UND
"EANSPRUCHUNGSTYPOLOGIE

&KG'TIGDPKUUGCWUGKPGT/CVTKZXQP#PHQTFGTWPIUV[RQNQIKGWPF$GCP URTWEJWPIUV[RQNQIKG\GKIV#DDCNUGKPG$KNCP\FGU#TDGKVUMT¼HVG GKPUCV\GU "EANSPRUCHUNGEN !NFORDERUNGEN



    

WISSENSERZEUGENDE
!NFORDERUNGEN

)NNOVATEURE
6ER¼NDERER 4OP )NNOVATEURE &LEXIBLE
)NNOVATEURE 3PEZIALISIERTE
)NNOVATEURE

WISSENSANEIGNENDE
!NFORDERUNGEN

 !UFGABENFLEXIBLE
6ER¼NDERER  !UFGABENFLEXIBLE
MIT
GELEGENTL +REATIVIT¼TSANFORDERUNGEN  !UFGABENFLEXIBLE
OHNE +REATIVIT¼TSANFORDERUNGEN 

    

NA
IL ET N !

'ESAMT


NE

G IM TS NO NRU INE
VG ERD RE N OF B U N ´ M!

NE ITE KG IH ¼&
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GN UR ED RO FR ET N 5

GN UR ED RO FR EB ´

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NUR
WISSENSNUTZENDE
!NFORDERUNGEN

2OUTINEARBEITER
.ICHTVER¼NDERER 2OUTINEARBEIT
MIT
GELEGENTLICHEN +REATIVIT¼TS UND
,ERNANFORDERUNGEN 2OUTINEARBEIT
MIT
GELEGENTL ,ERNANFORDERUNGEN !USSCHLIE·LICH
2OUTINEARBEIT

NE IGT ¼T SB RE RW %













!BB
 
"ILANZ
DES
!RBEITSKR¼FTEEINSATZES
IN

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b1UALIFIKATION
UND
%RWERBSARBEITn VON

N

GN UH CU RP SN A



6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

&KG ¯DGTGKPUVKOOWPI XQP #PHQTFGTWPIGP WPF (¼JKIMGKVGP  5RCNVG KUV Ō KO 5GNDUVWTVGKN Ō DGK FGP 612+PPQXCVGWTGP OKV  2TQ\GPV CO ITѲVGPOKV2TQ\GPVDGKFGP#WHICDGPHNGZKDNGPGVYCUIGTKPIGTWPF DGK FGP CWUUEJNKG²NKEJGP 4QWVKPGCTDGKVGTP OKV  2TQ\GPV CO IGTKPI UVGP &KG7PVGTHQTFGTWPIKUVDGKFGP+PPQXCVGWTGPKPUIGUCOVOKV2TQ\GPV CO IGTKPIUVGP YQDGK FKG URG\KCNKUKGTVGP +PPQXCVGWTG OKV  2TQ\GPV GKPGP FGWVNKEJ GTJÑJVGP 9GTV CWHYGKUGP &C FKG 2TQ\GPV\CJNGP TGNCVKX MNGKP UKPF OCI KJTG 7OTGEJPWPI KP CDUQNWVGP
!RBEITEN
UND
,ERNEN



$GKFG'TUEJGKPWPIGPŌUQYQJNFKG7PVGTCNUCWEJFKG¯DGTHQTFGTWPIŌ UKPF GKPGT OQFGTPGP 9KTVUEJCHV FKG CWH 9KUUGPUGT\GWIWPI WPF PWV \WPICPIGYKGUGPKUVPKEJVCPIGOGUUGP&KG#WHICDGPUVGNNWPIGKPGT+P VGITCVKQP XQP #TDGKV WPF .GTPGP KUV IGUCOVYKTVUEJCHVNKEJ PKEJV \KGNIG PCW

x x

YGKN H×T FKG GKPG *¼NHVG FGT 'TYGTDUV¼VKIGP FKG 8GT¼PFGTGT FKGUG +PVGITCVKQPDGTGKVUIGIGDGPKUVCDGTPQEJFGWVNKEJXGTDGUUGTWPIUH¼ JKIKUV YGKN FKG CPFGTG *¼NHVG FGT 'TYGTDUV¼VKIGP FKG 4QWVKPGCTDGKVGT PKEJV WPGTJGDNKEJ FCXQP DGVTQHHGP KUV WPVGTHQTFGTV \W UGKP CNUQ OGJT\WMÑPPGPCNUXQPKJPGPCDXGTNCPIVYKTF

&COKV KUV *CPFNWPIUPQVYGPFKIMGKV IGIGDGP LGFQEJ Ō WPVGT $GT×EM UKEJVKIWPI FGU -QP\GRVU WPVGTUEJKGFNKEJGT #TDGKVUYGNVGP Ō OKV WPVGT UEJKGFNKEJGP)GUVCNVWPIUUVTCVGIKGPWPFMQP\GRVGP 'KPRTKQTKV¼TGT$GFCTHDGUVGJVCPGKPGT)GUVCNVWPIFGT#TDGKV/KVCD PGJOGPFGO)TCFCP.GTPWPF-TGCVKXKV¼VUCPHQTFGTWPIGPKPFGT#TDGKV UVGKIVFGT#PVGKNCP(GJNDGCPURTWEJWPIGP&KG7PVGTUQYKGFKG¯DGT HQTFGTWPIUGTUEJGKPWPIGPUKPFCDGTKPCNNGP)TWRRGPFGT#PHQTFGTWPIU V[RQNQIKGŌYGPPCWEJWPINGKEJXGTVGKNVŌCP\WVTGHHGP5QYQJNFCU(QT UEJWPIURTQITCOOœ+PPQXCVKXG#TDGKVUIGUVCNVWPIŌ<WMWPHVFGT#TDGKVő CNU CWEJ FCU (QTUEJWPIURTQITCOO œ.GTPMWNVWT -QORGVGP\GPVYKEM NWPIőO×UUGPUKEJFKGUGP*GTCWUHQTFGTWPIGPUVGNNGP



"ASISTYPOLOGIE
DER
!RBEITSZUFRIEDENHEIT

+PFGT$K$$+#$'TJGDWPIXQPKUVCWEJFKG#TDGKVU\WHTKGFGP JGKVGTJQDGP YQTFGPWPF\YCTKP FKHHGTGP\KGTVGT (QTO <WU¼V\NKEJ \WT )GUCOV\WHTKGFGPJGKV OKVFGT#TDGKV KUV FKG <WHTKGFGPJGKV OKV XGTUEJKG FGPGP&KOGPUKQPGPFGT#TDGKVGTHTCIVYQTFGP#WU)T×PFGPFGT¯DGT UKEJVNKEJMGKV UKPF FKG \W DGT×EMUKEJVKIGPFGP /GTMOCNG \W \YGK 1DGT ITWRRGP\WUCOOGPIGHCUUVYQTFGP

6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING



x x

FKG<WHTKGFGPJGKVOKVFGP'PVHCNVWPIUOÑINKEJMGKVGPWPF FKG<WHTKGFGPJGKVOKVFGT)TCVKHKMCVKQP

&KG<WHTKGFGPJGKVOKVFGP'PVHCNVWPIUOÑINKEJMGKVGPKUVCNU5WOOGFGT #PVYQTVGPCWUFGP6GKNFKOGPUKQPGP

x x x

<WHTKGFGPJGKVOKVFGP6¼VKIMGKVUKPJCNVGP <WHTKGFGPJGKV OKVFGP 'KPUCV\OÑINKEJMGKVGP FGT GKIGPGP (¼JKIMGK VGP <WHTKGFGPJGKVOKVFGP9GKVGTDKNFWPIUOÑINKEJMGKVGP

DGUVKOOV YQTFGP &KG <WHTKGFGPJGKV OKV FGT )TCVKHKMCVKQP KUV GPVURTG EJGPFCWUFGP6GKNFKOGPUKQPGP

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VGEJPKUEJGWPFQTICPKUCVQTKUEJGQFGT VGEJPKUEJGWPFMCWHO¼PPKUEJGQFGT MCWHO¼PPKUEJGWPFQTICPKUCVQTKUEJG

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#PHQT FGTWP IGP          

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UND
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7PVGT&KXGTUKV¼VXQP#TDGKVUYGNVGPYGTFGPJKGT\YGK5CEJXGTJCNVGXGT UVCPFGP CWU FGPGP UKEJ LGYGKNU CPFGTG #PHQTFGTWPIGP CP #TDGKVUIGU VCNVWPICDNGKVGPNCUUGP'UJCPFGNVUKEJ\WOGKPGPWOWPVGTUEJKGFNKEJG 6[RGPXQP#TDGKVUCPHQTFGTWPIGP2TQ$GVTKGDVTGVGPUKGCNUFTGK*CWRV ITWRRGPXQP6¼VKIMGKVGPCWHFKGUKEJPCEJFGP0KXGCWUKPFGP-TGCVK XKV¼VU WPF .GTPCPHQTFGTWPIGP FGHKPKGTGP NCUUGP $GVTKGDU×DGTITGKHGPF

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UND
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0CEJ FGP WPVGTUEJKGFNKEJGP 0KXGCWU KP FGP -TGCVKXKV¼VU WPF .GTPCP HQTFGTWPIGP NCUUGP UKEJ FTGK *CWRVITWRRGP XQP #TDGKVUCPHQTFGTWPIGP

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6OLKER
6OLKHOLZ
UND
!NNEGRET
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HQTFGTWPIGP WPF (¼JKIMGKVGP VTGVGP DGK FGP 6¼VKIMGKVGP CO J¼WHKIUVGP CWHFKGGKPJQJGU0KXGCWCP-TGCVKXKV¼VUWPF.GTPCPHQTFGTWPIGPCWH YGKUGPWPFCOIGTKPIUVGPDGK6¼VKIMGKVGPOKVGKPGOPKGFTKIGP0KXGCW $GK+PPQXCVGWTGPWPF#WHICDGPHNGZKDNGPVTGVGPJ¼WHKIGT¯DGTHQTFGTWP IGPDGK4QWVKPGCTDGKVGTPJ¼WHKIGT7PVGTHQTFGTWPIGPCWH+PPGTJCNDFGT FTGK*CWRVITWRRGPPGJOGPLGYGKNUFKG7PVGTHQTFGTWPIGPOKVFGO5KP MGPFGU-TGCVKXKV¼VUWPF.GTPPKXGCWU\W #TDGKVUIGUVCNVWPIKUVFCOKVMGKPUKORNGU*CPFYGTM FCU CWUUEJNKG²NKEJ CWHFCU#PYGPFGPXQP4GIGNYGTMGPUGV\VUQPFGTPGKPG-WPUVFKGFCU #WUDCNCPEKGTGP\YKUEJGPQDLGMVKXGP#TDGKVUCPHQTFGTWPIGPWPFUWDLGM VKXGP (¼JKIMGKVGP DGJGTTUEJV Ō WPVGT $GT×EMUKEJVKIWPI FGU LGYGKNKIGP #PHQTFGTWPIUV[RWU UQYKG FGT 5RG\KHKM FGT $GCPURTWEJWPIGP &COKV GPV\KGJV UKEJ #TDGKVIGUVCNVWPI GKPGT CWUUEJNKG²NKEJ CP 4GIGNYGTMGP QTKGPVKGTVGP#TDGKVUYKUUGPUEJCHVYKGGU\$KO#TDGKVUKPIGPKGWTYGUGP ×DNKEJKUV/KVCTDGKVUUQ\KQNQIKUEJGP-CVGIQTKGPGTHCUUDCTGUQ\KCNG-QP UVGNNCVKQPGPURKGNGPDGKFGT4GUUQWTEGPOQDKNKUKGTWPIGDGPUQGKPG4QNNG YKG OKV CTDGKVURU[EJQNQIKUEJGP -CVGIQTKGP DGUEJTGKDDCTG 2GTUÑPNKEJ MGKVUOGTMOCNG 'KPG (CEJFKU\KRNKP FKG FKG )TGP\GP \W CPFGTGP (CEJ FKU\KRNKPGPPKEJV×DGTUEJTGKVGVYKTFFGT)CP\JGKVNKEJMGKVFGT#TDGKVUIG UVCNVWPIPKEJVIGTGEJV+PVGTFKU\KRNKPCTKV¼VYKTFXGTNCPIVMQPHNKIKGTVCDGT UVCTM OKV FGO \
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UND
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UND
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FCUU CDGT INGKEJ\GKVKI CPIGOGUUGPG FJ WOUVTWMVWTKGTVG #TDGKVU RN¼V\GDGTGKVIGUVGNNVYGTFGP

x

DGVTKGDU×DGTITGKHGPFG-QP\GRVG\WT8GTOKVVNWPIXQP5EJN×UUGNSWC NKHKMCVKQPGPYKG\$FCU2TQLGMVœ.GDGPUNCPIGU.GTPGPőFGT$WPF .¼PFGT-QOOKUUKQP Ō $.- +O <WUCOOGPJCPI OKV FGP QDGP KP -CRKVGNUMK\\KGTVGP'TIGDPKUUGP\WO<WUCOOGPHCNNGPXQP#TDGK VGP WPF .GTPGP UQYKG XQP 9KUUGPUKPVGITCVKQP WPF -TGCVKXKV¼VU D\Y .GTPHÑTFGTNKEJMGKV KUV JKGT \W HTCIGP QD FKG CWUUEJNKG²NKEJG 8GTOKVVNWPI XQP 5EJN×UUGNSWCNKHKMCVKQPGP ×DGTJCWRV CWUTGKEJGPF KUV

&CU-QP\GRVFGUNGDGPUNCPIGP.GTPGPUDGKPJCNVGVFCT×DGTJKPCWU6GP FGP\GP\WT8GTUV¼TMWPIFGTKPFKXKFWGNNGP8GTCPVYQTVWPIH×TFKGGKIGPG 9GKVGTDKNFWPI WPF DGTWHNKEJG 'PVYKEMNWPI $GVTKGDG ×DGTDGVTKGDNKEJG +PUVKVWVKQPGP WPF FGT 5VCCV $KNFWPIURQNKVKM #TDGKVUOCTMVRQNKVKM W¼ UKPF CWHIGHQTFGTV FCH×T FKG PQVYGPFKIGP KPHTCUVTWMVWTGNNGP 8QTCWUUGV \WPIGP\WUEJCHHGP&KG(¼JKIMGKV\WO5GNDUVOCPCIGOGPVCNNGKPTGKEJV PKEJVCWU/KVGORQYGTOGPV FV$GXQNNO¼EJVKIWPIYKTFFKG(¼JKIMGKV DGUEJTKGDGP OKV FGT +PFKXKFWGP KJT 'TYGTDUNGDGP RNCPGP UQNNGP WO FCWGTJCHVDGUEJ¼HVKIVUGKP\WMÑPPGPQD\$×DGT$GTWHUYGEJUGNQFGT DGKDGJCNVWPI×DGT.GTPGPKPFGT#TDGKVQFGT(QTVDKNFWPI×DGTUGNVGPG QFGTJ¼WHKIG$GVTKGDUYGEJUGN&C\WNKGIGPPQEJMGKPGXGTCNNIGOGKPGT DCTGP'THCJTWPIGPWPF'TMGPPVPKUUGXQT&KGDGTWHNKEJG#WUDKNFWPIKUV FCDGKGKPGPQVYGPFKIGCDGTMGKPGJKPTGKEJGPFG$GFKPIWPI5KGGTNGKEJ VGTVPWTFGP5VCTVKPFCU$GTWHUNGDGP +O-QP\GRVFGT #TDGKVUH¼JKIMGKV YQTMCDKNKV[ YGTFGP IGUWPFJGKVNKEJG SWCNKHKMCVQTKUEJGWPFOQVKXCVKQPCNG.GKUVWPIUH¼JKIMGKVOKVGKPCPFGTXGT MP×RHV #TDGKVUH¼JKIMGKV KUV FKG XGTGKPHCEJVG (QTO XQP #TDGKVUDGY¼NVK IWPIUH¼JKIMGKV WPF DGUEJTGKDV FCU 2QVGP\KCN GKPGU /GPUEJGP GKPG DG UVKOOVG #WHICDG KO #TDGKVUNGDGP WPVGT IGIGDGPGP #PHQTFGTWPIGP \W DGY¼NVKIGP -TGHHV WPF -ÑEJNKPI  6GORGN WPF -ÑEJNKPI  &CU-QP\GRVGKPGUœ*CWUGUFGT#TDGKVUH¼JKIMGKVőIGJVFCXQPCWUFCUU FKG #TDGKVUH¼JKIMGKV FGU /GPUEJGP CWU WPVGTUEJKGFNKEJGP RGTUQPGPDG \QIGPGP WPF DGVTKGDNKEJGP 'KPHNWUUHCMVQTGP TGUWNVKGTV FGTGP <WUCO



6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

OGPYKTMGP GTUV \WT #TDGKVUH¼JKIMGKV H×JTV #NU FKG YGUGPVNKEJGP 'KP HNWUUHCMVQTGPIGNVGP

x x

x

FKGLGYGKNKIGMÑTRGTNKEJGWPFRU[EJKUEJGIGUWPFJGKVNKEJG-QPUVKVW VKQP FCU LGYGKNKIG .GKUVWPIUXGTOÑIGP FCU UKEJ GTIKDV CWU FGT $KNFWPI WPF FGP -QORGVGP\GP UQYKG CWU FGT #TDGKVUOQVKXCVKQP WPF FGO 5GNDUVYGTVIGH×JN FGT /GPUEJGP .GV\VGTG YGTFGP UGJT UVCTM FWTEJ FKG RQUKVKXGP QFGT PGICVKXGP 9GTVUEJ¼V\WPIGP XQP 8QTIGUGV\VGP WPF#TDGKVUMQNNGIGP (×JTWPIUUVKNUQ\KCNGU7OHGNFDGUVKOOV FKG QDLGMVKXGP #TDGKVUDGFKPIWPIGP UQYKG FKG DGVTKGDNKEJGP 4CJ OGPDGFKPIWPIGP

&KG #TDGKVUH¼JKIMGKV MCPP OCP OKV IWVGT )GPCWKIMGKV OKV *KNHG GKPGU UVCPFCTFKUKGTVGP (TCIGDQIGPU FGO #TDGKVUDGY¼NVKIWPIUKPFGZ #$+ OGUUGP > #TDGKVUDGY¼NVKIWPIUKPFGZ GTOÑINKEJV CTDGKVUOGFK\KPKUEJG 'KP\GNFKCIPQUGPWPF&KCIPQUGPXQP$GUEJ¼HVKIVGPITWRRG'TMCPP UQ YQJNRTQURGMVKXCNUCWEJTGVTQURGMVKX\WT9KTMWPIUMQPVTQNNGXQP/C² PCJOGP GKPIGUGV\V YGTFGP &KG TKEJVKIGP 2TQDNGONÑUWPIGP MÑPPGP PKEJV FKTGMV CWU FGO #$+ CDIGNGKVGV YGTFGP 5KG GPVUVGJGP KOOGT KO &KCNQIOKVFGP$GVTQHHGPGPWPFPWTKPFGTMQQRGTCVKXGP2TQDNGODGCT DGKVWPI FWTEJ GKP KPVGTFKU\KRNKP¼TGU 6GCO WPVGTUEJKGFNKEJGT DGVTKGDNK EJGT'ZRGTVGP*GWVGYGTFGPFKGWPVGTUEJKGFNKEJGP'KPHNWUUHCMVQTGPCWH FKG#TDGKVUH¼JKIMGKVFGT$GUEJ¼HVKIVGPXKGNHCEJPKEJVKPVGITKGTVDGVTCEJ VGVUQPFGTPŌYGPP×DGTJCWRVŌXQPWPVGTUEJKGFNKEJGP(WPMVKQPGPOKV GKPGOLGYGKNUGPIGPURG\KHK\KGTVGP9KUUGPUWPF*CPFNWPIUCPUCV\DGCT DGKVGV>8QTIGUGV\VGXGTUWEJVFGP/KVCTDGKVGT\WOQVKXKGTGPQFGT\W FGOQVKXKGTGP>$GVTKGDUCT\VXGTDKGVGV*GDGPWPF6TCIGP\WUEJYGTGT .CUVGP &KG 2GTUQPCNGPVYKEMNGTKP GTUEJNKG²V FGP <WICPI \W DGVTKGDNK EJGP 9GKVGTDKNFWPIUCPIGDQVGP > 'KPUCV\ FGU #TDGKVUDGY¼NVKIWPIU KPFGZDKGVGVGKPGHWPFKGTVG9KUUGPUDCUKUH×TGKPDGVTKGDNKEJGU0GV\YGTM WPVGTFGT
!RBEITEN
UND
,ERNEN



&KG DKUJGT XQTNKGIGPFGP DGVTKGDNKEJGP -QP\GRVG UKPF GPVYGFGT DKN FWPIUNCUVKI NGDGPUNCPIGU.GTPGPQFGTIGUWPFJGKVUNCUVKI YQTMCDKNKV[ $GUEJ¼HVKIWPIUH¼JKIMGKV UGNDUV KUV DKUJGT GJGT XQP $KNFWPIUGZRGTVGP WPFHQTUEJGTPXGTGKPPCJOVYQTFGPWPFMCPPFCJGTCWEJCNUDKNFWPIU NCUVKI IGNVGP #TDGKVUIGUVCNVWPI XGTHQNIV CWU 6TCFKVKQP WPF #PURTWEJ GKPG ICP\JGKVNKEJG 5KEJVYGKUG KUV CNUQ FC\W RT¼FGUVKPKGTV GKPG $T×EMG \W DKNFGP UQYQJN \YKUEJGP FGP WPVGTUEJKGFNKEJGP -QP\GRVGP FGU NG DGPUNCPIGP.GTPGPUCNUCWEJ\YKUEJGP #TDGKVUH¼JKIMGKV WPFNGDGPUNCP IGO .GTPGP KUV CNUQ QRVKOCN \WT 7OUGV\WPI DGVTKGDNKEJGT 'ORNQ[CDK NKV[-QP\GRVGIGGKIPGV&C\WYKTFGUPQVYGPFKIUGKPDGVTKGDNKEJG2TC ZKUGZRGTKOGPVGFWTEJ\WH×JTGPKPFGPGP

x x

x



UQYQJNCWH6JGQTKGWPF2TCZKUFGT#TDGKVUIGUVCNVWPICNUCWEJ XQP .GTPMWNVWT-QORGVGP\GPVYKEMNWPI 37'/\WT×EMIGITKHHGPYKTF FKG WPVGTUEJKGFNKEJGP $T×EJG \$ CNU VKOGNCI \YKUEJGP -QORG VGP\GPVYKEMNWPI WPF NGTPHÑTFGTNKEJGO #TDGKVGP IGPCWGT CPCN[UKGTV YGTFGP WO LGYGKNU OC²IGUEJPGKFGTVG 2TQDNGONÑUWPIGP GPVYK EMGNPGTRTQDGPWPFGXCNWKGTGP\WMÑPPGP FKGXGTPGV\VG-QOOWPKMCVKQPWPF-QQRGTCVKQP\YKUEJGP2GTUQPCN OCPCIGOGPVWPF(CEJCDVGKNWPIGPGKPGPGKIGPGP5EJYGTRWPMVDKN FGV

2EPR¼SENTATIVE
4YPOLOGIE

&KG'THQTUEJWPIXQP#TDGKVUYGNVGP×DGTFKG-QPUVTWMVKQPXQP6[RQNQ IKGPDCUKGTVCWHGKPGTNCPIL¼JTKIGPCTDGKVUUQ\KQNQIKUEJGP6TCFKVKQP<WT 6[RQNQIKGDKNFWPI DGFKGPVG OCP UKEJ XKGNHCEJ SWCNKVCVKXGT (CNNUVWFKGP <WT8QTIGJGPUYGKUGWPF/GVJQFKMXQPSWCNKVCVKXGP(CNNUVWFKGPWPFFGT -QPUVTWMVKQPXQP6[RQNQIKGPGZKUVKGTVKP\YKUEJGPGKPGWOHCUUGPFG.K VGTCVWT &KG SWCNKVCVKXG (QTUEJWPI KUV FCOKV KJTGO #W²GPUGKVGPFCUGKP GPVYCEJUGP#NNGTFKPIUUKPFDGK6[RQNQIKGPCNU'TIGDPKUUGSWCNKVCVKXGT 5VWFKGP YGFGT6TGPPUEJ¼THG PQEJ8QNNUV¼PFKIMGKV JGTUVGNNDCT2QNKVKUEJ WPDGSWGOG'TIGDPKUUGMÑPPGPOKVFGT$GYGTVWPIœPKEJVTGRT¼UGPVCVKXő CWHGKPHCEJG9GKUGCDIGYGJTVYGTFGP>6TCPUHGTSWCNKVCVKXGT6[RQ NQIKGPKPDGVTKGDNKEJGU*CPFGNPWPFFCOKVKPDGVTKGDNKEJG-QP\GRVGFGT

6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING



#TDGKVUIGUVCNVWPI DGTGKVGV 2TQDNGOG &WTEJ -QPHTQPVCVKQP OKV FGO GK IGPGP6[RWUWPFFWTEJ4GHNGZKQPUQNNGP$GVTKGDGUGNDUVFC\WIGDTCEJV YGTFGP GKIGPG ¯DGTNGIWPIGP ×DGT CPIGOGUUGPG .ÑUWPIUMQP\GRVG CP \WUVGNNGP'KP'TIGDPKUVTCPUHGTGTHQNIVGDKUJGT×DGTYKGIGPFCP9KUUGP UEJCHVNGT+PVGTOGFK¼TG WPF GKPKIG YGPKIG CWHIGUEJNQUUGPG )TQ²DGVTKG DG'KP&WTEJDTWEJ\WGKPGTHN¼EJGPFGEMGPFGP5GPUKDKNKUKGTWPIXQP$G VTKGDGPIGNCPIPKEJV /KVFKGUGO8GTUWEJFGT-QPUVTWMVKQPGKPGT6[RQNQIKG×DGTFKG#WUYGT VWPI TGRT¼UGPVCVKXGT OCMTQÑMQPQOKUEJGT &CVGPDGUV¼PFG KUV GU IGNWP IGP XGTUEJKGFGPG VTGPPUEJCTHG #TDGKVUYGNVGP CWH\WUR×TGP WPF XQNN UV¼PFKICD\WDKNFGP&KGUG#TDGKVUYGNVGPJCDGPGKPGVJGOCVKUEJG1TKGP VKGTWPI FKG CP CWU #TDGKVUUQ\KQNQIKG WPF RU[EJQNQIKG UVCOOGPFGP )TWPFHTCIGP\WT OGPUEJGPIGTGEJVGP #TDGKVUIGUVCNVWPI CPMP×RHV 9GN EJG9GEJUGNXGTJ¼NVPKUUGKPFGPLGYGKNKIGP#TDGKVUYGNVGPDGUVGJGP\$ \YKUEJGP QDLGMVKXGP#TDGKVUDGFKPIWPIGPCNUDGVTKGDNKEJGP4GUUQWTEGP GKPGTUGKVU #TDGKVUCPHQTFGTWPIGP CPFGTGTUGKVU UQYKG FTKVVGPU $GCPURTW EJWPIGP CNU 'TIGDPKU GTHQNITGKEJGT QFGT PKEJV GTHQNITGKEJGT UWDLGMVK XGT$GY¼NVKIWPI!9GNEJG7PVGTUEJKGFGDGUVGJGPFCDGK \$ \YKUEJGP 6QR+PPQXCVGWTGPWPFCPFGTGP6¼VKIMGKVGP!&KG7OUGV\WPICWHFKGDG VTKGDNKEJG'DGPGYKTFFCFWTEJGTNGKEJVGTVFCUUOKVJKNHGGKPGTCPCWUIG Y¼JNVGP (TCIGP FGU $K$$+#$&CVGPUCV\GU QTKGPVKGTVGP /KVCTDGKVGTDG  HTCIWPI MQPMTGVG&GHK\KVGKPFGT#TDGKVUIGUVCNVWPI\$\WQTICPKUCVQ TKUEJGP WPF \GKVNKEJGP 4GIGNWPIGP FGU CTDGKVUDGINGKVGPFGP .GTPGPU CWHIGFGEMVYGTFGPMÑPPGP &WTEJFKG /ÑINKEJMGKV FGT #DDKNFWPI FGT 'TIGDPKUUG CWH FGO *KPVGT ITWPF XQP
x

CWHFKG'PVYKEMNWPIFGT#TDGKVUYGNVGPPGJOGP\$FKG4QWVKPGCT DGKVGTQFGTPGJOGPFKG+PPQXCVGWTG\W!

 

UKGJG(0<WT#WUYGTVWPIMÑPPGPGTI¼P\GPF)TWRRGPFKUMWUUKQPGPUVCVVHKPFGP

!RBEITEN
UND
,ERNEN

x x



CWH FKG 'PVYKEMNWPI XQP $GCPURTWEJWPIGP KP YGNEJGO #WUOC² PGJOGP\$¯DGTHQTFGTWPIGP\W! CWHFKG'PVYKEMNWPIXQPUWDLGMVKXGP4GUUQWTEGPYKG\$#TDGKVU \WHTKGFGPJGKV

$GKFGT(QTOWNKGTWPIXQP(QTUEJWPIUUEJYGTRWPMVGPQFGTVJGOGPYKG \$%CNNEGPVGT '$WUKPGUU XKTVWGNNG 7PVGTPGJOGP PGWG 5GNDUVUV¼PFK IG-/7 YWTFGPDKUJGT$GTGKEJGQFGT (GNFGT CPIGURTQEJGP KP FGPGP $GUEJ¼HVKIVGOKVWPVGTUEJKGFNKEJGP-TGCVKXKV¼VUWPF.GTPCPHQTFGTWPIGP V¼VKI YCTGP (×T GKPGP +PPQXCVGWT IGNVGP CDGT CPFGTG )GUVCNVWPIUPQV YGPFKIMGKVGPCNUH×TFGP#WHICDGPHNGZKDNGPQFGTH×TFGP4QWVKPGCTDGK VGT&KG7PVGTUEJKGFG\YKUEJGPFGP#TDGKVUCPHQTFGTWPIGPYWTFGPJ¼W HKIFCFWTEJXGTYKUEJVFCUUFKG#WUYCJNFGTDGVTKGDNKEJGP2KNQVDGTGKEJG PKEJVKOOGTU[UVGOCVKUEJGP-TKVGTKGPIGP×IVG 

)NNOVATIVE
!RBEITSGESTALTUNG

&KXGTUKV¼V XQP#TDGKVUYGNVGP 6[RQNQIKGPXQP#TDGKVU CPHQTFGTWPIGPWPF $GCPURTWEJWPIGP

GORNQ[CDKNKV[ YQTMCDKNKV[ CTDGKVUKOOCPGPVGU .GTPGP

4GRT¼UGPVCVKXG6[RQNQIKG !BB
 
)NNOVATIVE
!RBEITSGESTALTUNG

+P FGP FTGK XQTJGTIGJGPFGP -CRKVGNP YWTFGP 6[RQNQIKG WPF #WUYGT VWPIUGTIGDPKUUG\WO8GTJ¼NVPKUXQP#TDGKVGPWPF.GTPGPCWU-CRKVGN XGTQTVGV\WOGKPGPKPFGT&KXGTUKV¼VU&GDCVVG -CRKVGN\WOCPFG TGPKPFGT'ORNQ[CDKNKV[&KUMWUUKQP -CRKVGN&KG0¼JG\WTKPVGT PCVKQPCNGP&KUMWUUKQPKUVDGKDGKFGP6JGOGPDGTGKEJGPIGIGDGP+P-C



6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

RKVGNYWTFGGKP8QTUEJNCIWPVGTDTGKVGVOKVJKNHGTGRT¼UGPVCVKXGT6[ RQNQIKGP(QTUEJWPIUWPF*CPFNWPIUHGNFGTU[UVGOCVKUEJ\WGTUEJNKG²GP UQYKG 'TIGDPKUUG U[UVGOCVKUEJ \W XGTCTDGKVGP WPF \W VTCPUHGTKGTGP 'U DGUVGJGP/ÑINKEJMGKVGP\WO8GTINGKEJGPXQPDGVTKGDNKEJGPOKVIGUCOV YKTVUEJCHVNKEJGPDTCPEJGPDG\QIGPGPW¼#PCN[UGP'UGTICDGPUKEJLG YGKNU#PHQTFGTWPIGPFKG$CWUVGKPG\WGKPGOUKEJGPVYKEMGNPFGP-QP \GRV GKPGT KPPQXCVKXGP #TDGKVUIGUVCNVWPI NKGHGTP MÑPPGP 7PVGT FGO 1DGTDGITKHH œ0GWG (QTOGP FGU $GUEJ¼HVKIWPIUOCPCIGOGPVUő YGTFGP PGWG$GUEJ¼HVKIWPIU#TDGKVUWPF.GTPHQTOGPKO5VTWMVWTYCPFGNOKV GKPCPFGTXGTMP×RHV

,ITERATUR #TDGKVUIGOGKPUEJCHV $GVTKGDNKEJG 9GKVGTDKNFWPIUHQTUEJWPI G8 WPF 2TQLGMV 3WCNKHKMCVKQPU'PVYKEMNWPIU/CPCIGOGPV *TUI  #TDGKVGP WPF .GTPGP .GTPMWNVWT -QORGVGP\GPVYKEMNWPI WPF +P PQXCVKXG#TDGKVUIGUVCNVWPI37'/TGRQTV*GHVŌ5EJTKHVGP\WT DGTWHNKEJGP9GKVGTDKNFWPI$GTNKP $CGVJIG/WPF5EJKGTUOCPP %J  8QP FGTDGVTKGDNKEJGP 9GK VGTDKNFWPI \WT -QORGVGP\GPVYKEMNWPI +P #TDGKVUIGOGKPUEJCHV 3WCNKHKMCVKQPU'PVYKEMNWPIU/CPCIGOGPV $GTNKP *TUI -QORG VGP\GPVYKEMNWPI B (QTUEJWPIUUVCPF WPF (QTUEJWPIURGTURGMVK XGP/×PUVGT0GY;QTM/×PEJGP$GTNKP $CKVUEJ%J.GTPGPKO2TQ\GUUFGT#TDGKVŌ<WO5VCPFFGTKP VGTPCVKQPCNGP (QTUEJWPI +P #TDGKVUIGOGKPUEJCHV 3WCNKHKMCVKQPU 'PVYKEMNWPIU/CPCIGOGPV$GTNKP *TUI-QORGVGP\GPVYKEMNWPI y (QTUEJWPIUUVCPF WPF (QTUEJWPIURGTURGMVKXGP /×PUVGT0GY ;QTM/×PEJGP$GTNKP )GPVKNG/%/CPCIGTKCN'ZEGNNGPEGVJTQWIJ&KXGTUKV[6GZV %CUGU+NNKPQKU75#

!RBEITEN
UND
,ERNEN



,CPUGP 4  #TDGKVUDGFKPIWPIGP #TDGKVUDGNCUVWPIGP WPF 8GT¼P FGTWPIGP CWH DGVTKGDNKEJGT 'DGPG +P &QUVCN 9 ,CPUGP 4 WPF 2CTOGPVKGT- *TUI9CPFGNFGT'TYGTDUCTDGKV#TDGKVUUKVWCVKQP +PHQTOCVKUKGTWPIDGTWHNKEJG/QDKNKV¼VWPF9GKVGTDKNFWPI$GKVT#$ 0×TPDGTI -CRGNNGT$WPF-ÑEJNKPI# *TUI)QQF2TCEVKEG9QTMUJQR œ#WUUVKGICWUFGO'TYGTDUNGDGPŌ9CUKUVUQ\KCNXGTVT¼INKEJ!ő&Q MWOGPVCVKQP %&4QO&QTVOWPF -ÑEJNKPI # WC (QTWO  0GWG (QTOGP FGU $GUEJ¼HVKIWPIUOCPCIG OGPVU&KXGTUKV[CPUVCVV,WIGPFYCJPŌ*GCTKPIOKV&KUMWUUKQP+P $/$( WPF 2TQLGMVVT¼IGT &.4 *TUI 'THQNITGKEJG 8GT¼PFGTWP IGPKPFGT#TDGKVUIGUVCNVWPIWPF7PVGTPGJOGPUQTICPKUCVKQPŌ5VTC VGIKGP WPF .ÑUWPIGP #DUEJNWUUVCIWPI FGT  2TQLGMVG œ$KNCP\KG TWPI#TDGKVUIGUVCNVWPIőCOWPF0QXGODGTKO5GOK PCTKU*QVGN$CF*QPPGH 6CIWPIUQTFPGT$QPP -TGHHV ' WPF -ÑEJNKPI # *TUI  )QQF2TCEVKEG9QTMUJQR œ#TDGKVUH¼JKIMGKVDKUő&QMWOGPVCVKQP %&4QO&QTVOWPF -WIC.#%QOOWPKECVKPIKPC&KXGTUGYQTMRNCEG5CP(TCP EKUEQ75# /GTVGPU &  5EJN×UUGNSWCNKHKMCVKQPGP 6JGUGP \WT 5EJWNWPI H×T GKPGOQFGTPG)GUGNNUEJCHV+P/KVV#$ /KPV\DGTI*5VTCVGI[5CHCTK'KPG4GKUGFWTEJFKG9KNFPKUFGU UVTCVGIKUEJGP/CPCIGOGPVU9KGP(TCPMHWTV 0QGNNG0GWOCPP'WPF-ÑEJGT4 *TUI#NNGPUDCEJGT,CJT DWEJ FGT &GOQUMQRKG  &GOQUMQRKUEJG 'PVFGEMWPIGP /×PEJGP#NNGPUDCEJ 0QTFJCWU,CP\ , WPF 2GMTWJN 7  /CPCIGOGPVMQP\GRVG QFGT <WMWPHVUMQP\GRVG!<WT'PVYKEMNWPIXQP#TDGKVUUVTWMVWTGPWPFXQP )TWRRGPCTDGKVKP&GWVUEJNCPF+P0QTFJCWUG,CP\,WPF2GMTWJN 7 *TUI#TDGKVGPKPPGWGP5VTWMVWTGP2CTVK\KRCVKQP-QQRGTCVK QP #WVQPQOKG WPF )TWRRGPCTDGKV KP &GWVUEJNCPF /×PEJGP /GJTKPI



6OLKER
6OLKHOLZ
UND
!NNEGRET
+ÎCHLING

5QPPGPUEJGKP 9  6JG &KXGTUKV[ 6QQNMKV *QY ;QW %CP $WKNF CP$GPGHKVHTQOC&KXGTUG9QTMHQTEG+NNKPQKU75# 6GORGN,WPF-ÑEJNKPI#(QTWO'PRNQ[CDKNKV[CPUVCVV$G TWHUWPH¼JKIMGKV+P$/$(WPF2TQLGMVVT¼IGT&.4 *TUI'THQNI TGKEJG8GT¼PFGTWPIGPKPFGT#TDGKVUIGUVCNVWPIWPF7PVGTPGJOGPU QTICPKUCVKQP Ō 5VTCVGIKGP WPF .ÑUWPIGP #DUEJNWUUVCIWPI FGT  2TQLGMVGœ$KNCP\KGTWPI#TDGKVUIGUVCNVWPIőCOWPF0QXGO DGTKO5GOKPCTKU*QVGN$CF*QPPGH 6CIWPIUQTFPGT$QPP 7FTKU , WPF (TGUG /  $GNCUVWPI 5VTGUU $GCPURTWEJWPI WPF KJTG(QNIGP+P(TG[&)TCH*Q[QU%WPF5VCJNDGTI& *TUI #PIGYCPFVG2U[EJQNQIKGŌ'KP.GJTDWEJ/×PEJGP 8QNMJQN\8.GTPHÑTFGTNKEJG WPF MTGCVKXG #TDGKVUDGFKPIWPIGP +P6GUMG7WPF9KVVG$ *TUI2T¼XGPVKQPCTDGKVUDGFKPIVGT'T MTCPMWPIGP $CPF  /GPUEJGPIGTGEJVG #TDGKVUIGUVCNVWPI Ō $G FKPIWPIGPWPF%JCPEGP*CODWTI 8QNMJQN\8WPF-KGN7&KG2[TCOKFGFGT8GT¼PFGTWPIUMQO RGVGP\ 'KP +PUVTWOGPV \WT 'TJGDWPI $GWTVGKNWPI WPF 8QTCWU UEJ¼V\WPI 2TQIPQUG FGT +PPQXCVKQPU WPF 8GT¼PFGTWPIUH¼JKIMGKV GKPGT$GNGIUEJCHV (CNVDNCVV&QTVOWPF 8QNMJQN\8WPF-ÑEJNKPI#.GTPGPWPF#TDGKVGP+P#TDGKVU IGOGKPUEJCHV $GVTKGDNKEJG 9GKVGTDKNFWPIUHQTUEJWPI G8 2TQLGMV 3WCNKHKMCVKQPU'PVYKEMNWPIU/CPCIGOGPV *TUI -QORGVGP\GPV YKEMNWPI6¼VKIUGKPŌ.GTPGPŌ+PPQXCVKQP/×PUVGT 8QNMJQN\85VTWMVWTYCPFGNKPFKG<WMWPHV'KPGNGMVTQPKUEJGU #TDGKVUDWEJ8GTUKQP&QTVOWPF

YYYUVTWMVWTYCPFGN\WMWPHVFG 9KVVGM * WPF -ÑEJNKPI # *TUI  )QQF2TCEVKEG9QTMUJQR œ#NVGTPCVKXG/QFGNNG\WT$GTWHUNCWHDCJPRNCPWPIő&QMWOGPVCVKQP

%&4QO&QTVOWPF

0ETER
"RÎDNER

-ATTHIAS
+NUTH
(G .ACHHALTIGE
!RBEITSGESTALTUNG
4RENDREPORTS
ZUR %NTWICKLUNG
UND
.UTZUNG
VON
(UMANRESSOURCEN -ÔNCHEN
UND
-ERING
(AMPP




0ETER
"RÎDNER

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND NACHHALTIGE
!RBEITSGESTALTUNG  %INFÔHRUNG

  7ANDEL
DER
!RBEIT
&LEXIBILIT¼T
UND NEUE
&ORMEN
VON
!RBEITSINTENSIT¼T

  &LEXIBILIT¼T
ALS
!NFORDERUNG
UND
&¼HIGKEIT

  .EUE
&ORMEN
VON
!RBEITSINTENSIT¼T

  2ÔCKBLENDE
%NTWICKLUNG
DER /RGANISATIONSFORMEN
VON
!RBEIT

  b7ISSENSCHAFTLICHE
"ETRIEBSFÔHRUNGn &REMDGESTEUERTE
)NTENSIT¼T

  3OZIO TECHNISCHE
3YSTEME 3ELBSTBESTIMMTER
5MGANG
MIT
)NTENSIT¼T

  .EUE
-ANAGEMENTKONZEPTE )NTENSIT¼T
DURCH
b)NTERNALISIERUNG
DES
-ARKTESn

  3ALUTOGENESE
%INE
RESSOURCENORIENTIERTE 3ICHTWEISE
MENSCHLICHER
!RBEIT

  7AS
TUN
q
.ACHHALTIGKEIT
DURCH REFLEXIVE
!RBEITSGESTALTUNG

  (ANDLUNGSNOTWENDIGKEIT
UND
(ANDLUNGSOPTIONEN

  !NS¼TZE
ZUR
2EALISIERUNG
NACHHALTIGER
!RBEITSSYSTEME

  (ANDLUNGSEMPFEHLUNGEN
UND
OFFENE
&RAGEN

 ,ITERATUR



0ETER
"RÎDNER





%INFÔHRUNG

5QCNVYKGFKG-NCIGP×DGT/×JUCNWPF$GNCUVWPIGPFGT#TDGKVUKPFFKG 8GTJGK²WPIGP FGT 4CVKQPCNKUKGTGT UKG FWTEJ 1TICPKUCVKQP WPF VGEJPK UEJGP (QTVUEJTKVV \W ×DGTYKPFGP 7PF IGYCNVKIG 2TQFWMVKXKV¼VUUVGKIG TWPIGPWOFGP(CMVQTKPFGPNGV\VGP,CJTGPUEJGKPGPKJPGPTGEJV \W IGDGP +O 8GTINGKEJ \W WPUGTGP 8QTX¼VGTP CTDGKVGP YKT PWT PQEJ JCNDVCIUDGK\GJPHCEJGO.QJPCWUINGKEJ &QEJGVYCU UEJGKPV FGP )NCP\ FKGUGU $KNFGU CWEJ \W VT×DGP 1HHGPDCT IKDV GU O¼EJVKIG *×TFGP FKG FGP /GPUEJGP FCTCP JKPFGTP XQNNGP )GDTCWEJXQP UGKPGP VGEJPKUEJGP 'TTWPIGPUEJCHVGP \WO GKIGPGP 8QT VGKN \W OCEJGP $GKURKGNUYGKUG FCWGTVG FKG ¯DGTSWGTWPI FGU #VNCPVKM H×TGKPG)GUEJ¼HVUTGKUGKPFKG75#FCOCNUFCU/GMMCWPF/GFKPCFGT +PFWUVTKCNKUKGTWPI\W $GIKPP FGU  ,CJTJWPFGTVU  6CIG 5KG DQV GKP MQOHQTVCDNGU.GDGPCW²GTJCNDFGT.GKVWPIURHNKEJVGPOKV)GNGIGPJGKVGP \W GPVURCPPGP \W NGUGP WPF \W TGHNGMVKGTGP XKGNNGKEJV CWEJ \W GKPGO (NKTV /KV FGO (NWI\GWI KUV FCU CWH  5VWPFGP IGUEJTWORHV WO FGP (CMVQT  CDGT MGKPGUYGIU \WO 8QTVGKN FGU IGJGV\VGP 4GKUGPFGP FGT MCWO PQEJ GKPG 5VWPFG H×T UKEJ UGNDUV JCV UQPFGTP UKEJ IG\YWPIGP UKGJV FKG
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



OKUEJ œ8GTVTCWGPUCTDGKVU\GKVő IGPCPPV 5VTGUU ¯DGTHQTFGTWPI WPF KJTGPPGICVKXGP(QNIGPYKGFKGHQNIGPFGMNGKPG#WUYCJN\GKIV

x x x x x x x x

œ#TDGKVGP QJPG 'PFG 8GTVTCWGPUCTDGKVU\GKV DGK +$/ő &GWVUEJGU #NNIGOGKPGU 5QPPVCIUDNCVV  XIN CWEJ )NK²OCPP  2GVGTU œ*KNHGKEJUEJCHHGOGKPGP,QDPKEJVOGJTŌ¯DGTHQTFGTWPIKO$G TWH OCEJV /GPUEJGP UGGNKUEJ WPF MÑTRGTNKEJ MTCPMő 5VGTP   œ)WV DG\CJNVGT 5VTGUUő $GTKEJV ×DGT FKG 6GNGMQODTCPEJG 0<<  œ0GY 'EQPQO[ Ō FKG PGWG &[PCOKM 'TUV 2QYGTP FCPP 2CTV[ő

>5RKGIGN œ&KG #TDGKVUYGNV XQP OQTIGP &KG .GDGPUWPVGTPGJOGTő 5RKGIGN 1PNKPG œ/CPCIGOGPV5VWFKG #PIUV MQUVGV  /TF /CTMő 5RKGIGN 1PNKPGXINCWEJFKG5VWFKGXQP2CPUG5VGIOCPP œ6ÑFNKEJGT2HWUEJ&KG
#WEJ YGPP FKGUG 5EJNCI\GKNGP PWT 5EJNCINKEJVGT YGTHGP UKG GTJGNNGP FQEJ'PVYKEMNWPIGPKPFGTOQFGTPGPMCRKVCNKUVKUEJGP#TDGKVUYGNVYKG UKG GVYC 4KEJCTF 5GPPGVV  KP .¼PIUUEJPKVVUVWFKGP CNU -GPP\GK EJGP GKPGU œ4GIKOGUő JGTCWUIGCTDGKVGV JCV FCU FGP œHNGZKDNGP /GP UEJGPőGTHQTFGTV'TOWUUUKEJUV¼PFKIPGWGP#WHICDGPUVGNNGPWPFDG TGKV UGKP #TDGKVUHQTOGP #TDGKVUVGNNG WPF 9QJPQTV \W YGEJUGNP 9KG MCPP CDGT FKGUGT œ#TDGKVUMTCHVWPVGTPGJOGTő 8Q²2QPITCV\  FGT UVCVVUGKPGT#TDGKVUMTCHVH×TDGUVKOOVG
0ETER
"RÎDNER



FGPGPUKGIGFGKJVFWTEJFKG#TVWPF9GKUGYKGGTCTDGKVGVWPVGTITCDGP YKTF! &KGUG 'TUEJGKPWPIGP JQJGT #TDGKVUDGNCUVWPIGP WPF ¯DGTHQTFGTWPIGP UVGEMGP FCU (GNF CD FCU FKGUGT 6TGPFTGRQTV P¼JGT \W GTMWPFGP UWEJV 'PVURTGEJGPFFGT)TWPFKFGGXQPFGT'DGPGFGT$GNCUVWPIURJ¼PQOGPG \WT 'DGPG FGU 8GTUVGJGPU KJTGT )GPGUG XQT\WFTKPIGP YKTF KO  #D UEJPKVV \WP¼EJUV XGTH×IDCTGU GORKTKUEJGU /CVGTKCN \WUCOOGPIGVTCIGP FCU CWH FGT 'TUEJGKPWPIUGDGPG FGP IGIGPY¼TVKIGP <WUVCPF XQP #T DGKVUKPVGPUKV¼VWPFKJTGPIGUWPFJGKVNKEJGP(QNIGPXQTFGO*KPVGTITWPF FGT9GVVDGYGTDUDGFKPIWPIGPCWHFGP9GNVO¼TMVGP\WDGUEJTGKDGPXGT OCI +P GKPGT JKUVQTKUEJGP 4×EMDNGPFG YGTFGP FCPP KO  #DUEJPKVV YGUGPVNKEJG QTICPKUCVQTKUEJVGEJPKUEJG 8GT¼PFGTWPIGP FGT 9GTVUEJÑR HWPIFCTIGUVGNNVFKGFKG9KGFGTMGJTFGTNCPIGIGDCPPV IGINCWDVGP #T DGKVUKPVGPUKV¼VWPFKJTGTIGUWPFJGKVNKEJGP4KUKMGPXGTUV¼PFNKEJOCEJGP +O#DUEJPKVV YGTFGPGKPUEJN¼IKIGVJGQTGVKUEJG/QFGNNXQTUVGNNWPIGP GPVYKEMGNV FKG JGNHGP UQNNGP FKG 9KTMWPIU\WUCOOGPJ¼PIG \YKUEJGP #PHQTFGTWPIGP $GNCUVWPIGP WPF IGUWPFJGKVNKEJGP (QNIGP IGPCWGT \W FWTEJUEJCWGP &COKV KUV FCPP FGT $QFGP DGTGKVGV WO KO  #DUEJPKVV (TCIGPPCEJ\WIGJGPYCUIGVCPYGTFGPMCPPWOKPVGPUKXGWPFIGUWPF JGKVUIGH¼JTFGPFG#TDGKVURTQ\GUUGKPUQ\KCNPCEJJCNVKIGIGUWPFJGKVUHÑT FGTPFG\WXGTYCPFGNP+O#DUEJPKVV YGTFGPFCTCWUUEJNKG²NKEJXGT UEJKGFGPG*CPFNWPIUGORHGJNWPIGPWPFCWEJQHHGPG(TCIGPCDIGNGKVGV



7ANDEL
DER
!RBEIT
&LEXIBILIT¼T
UND
NEUE &ORMEN
VON
!RBEITSINTENSIT¼T



&LEXIBILIT¼T
ALS
!NFORDERUNG
UND
&¼HIGKEIT

(NGZKDKNKV¼VKUVGKPGPWPUEJQPHCUVDKU\WO ¯DGTFTWUU XGTYGPFGVG 8Q MCDGNKO-QPVGZVOQFGTPGT7PVGTPGJOGPUUVTCVGIKGPWPF/CPCIGOGPV MQP\GRVG 7PF FQEJ N¼UUV UKEJ FKG (QTFGTWPI PCEJ (NGZKDKNKV¼V CP FKG #TDGKVUH¼JKIMGKVXQP2GTUQPGPWPFCPFKG)GUVCNVWPIXQP#TDGKVUWPF 9GTVUEJÑRHWPIURTQ\GUUGPPKEJVXQPFGT*CPFYGKUGP>0CEJFTWEM OKVFGOFKGUG(QTFGTWPIKOOGT YKGFGT IGUVGNNV YKTF KUV (QNIG VKGHIG

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



JGPFGT8GT¼PFGTWPIGPCWHFGP /¼TMVGPWPFFGT9KFGTUV¼PFKIMGKVWPF 6T¼IJGKV OKV FGPGP 2GTUQPGP WPF 1TICPKUCVKQPGP CWH 8GT¼PFGTWPIGP TGCIKGTGP &KG8GT¼PFGTWPIGPCWHFGP/¼TMVGPJ¼PIGPWPOKVVGNDCT\WUCOOGPOKV IGUGNNUEJCHVNKEJGP9CPFNWPIURTQ\GUUGPKO¯DGTICPIXQPFGT+PFWUVTKG \WT 9KUUGPUIGUGNNUEJCHV 5KG UKPF IGMGPP\GKEJPGV FWTEJ 2TQ\GUUG FGT 9KUUGPUVGKNWPI FGTGP 1TICPKUCVKQP FKG +PPQXCVKQPUH¼JKIMGKV YGKVIG JGPF DGUVKOOV WPF FKG PWP PGDGP FKG CTDGKVUVGKNKI QTICPKUKGTVG WPF FWTEJ VGEJPKUEJG 5[UVGOG WPVGTUV×V\VG 9CTGPRTQFWMVKQP VTKVV FGTGP 2TQFWMVKXKV¼VUUVGKIGTWPI FGP 9QJNUVCPF FGT +PFWUVTKGIGUGNNUEJCHV GT OÑINKEJVG&WTEJFKGUGP¯DGTICPI YGTFGPFKG 4GIGNPFGT9GTVUEJÑR HWPI PGW DGUVKOOV WPF GT FWTEJYKTMV U¼OVNKEJG $GTGKEJG FGT 9KTV UEJCHV&CDGKYGTFGP9KUUGPWPFFKG-QORGVGP\GUH×T2TQDNGONÑUWP IGP UKPPXQNN CP\WYGPFGP H×T FGP 9GVVDGYGTD KOOGT YKEJVKIGT &KG MQORNGZGP +PVGTCMVKQPURTQ\GUUG FGT 9KUUGPUVGKNWPI KP FGPGP 9KUUGP GHHGMVKX GT\GWIV QTICPKUKGTV WPF IGPWV\V YKTF WPF FGT 9KUUGPUVTCPU HQTOCVKQP KP FGPGP #URGMVG FGU -ÑPPGPU CNU 9KUUGP GZRNK\KGTV WPF PGWGU 9KUUGP CNU GTYGKVGTVGU -ÑPPGP CPIGGKIPGV YGTFGP GTJÑJGP FKG +PPQXCVKQPUH¼JKIMGKVFCOKVCDGTCWEJ7PIGYKUUJGKVWPF9CPFGN +O 'TIGDPKU YCEJUGP -QORNGZKV¼V WPF &[PCOKM FGT /¼TMVG &KGU KUV UQYQJN CWH FGT 0CEJHTCIGUGKVG DGK FGP UCEJNKEJGP WPF \GKVNKEJGP #P HQTFGTWPIGP XQP -WPFGP CP IGUWEJVG 2TQDNGONÑUWPIGP CNU CWEJ CWH FGT#PIGDQVUUGKVGDGKFGTUV¼PFKIGP'TPGWGTWPIXQP9GTVUEJÑRHWPIU RTQ\GUUGPWPFXQPMWPFGPQTKGPVKGTVGP.GKUVWPIGP\WDGQDCEJVGP&KG UG-QORNGZKV¼VWPF&[PCOKMFGTGP0CEJNCUUGPMCWO\WGTYCTVGPKUV UVGNNVJQJG#PHQTFGTWPIGPCPFKG#PRCUUWPIUH¼JKIMGKVCPUKEJ¼PFGTPFG 7OUV¼PFG 3WCPVKVCVKX UKPF FCDGK JQJG GJGT YCEJUGPFG #WHVTCIU UEJYCPMWPIGP KPFGT+PXGUVKVKQPUI×VGTKPFWUVTKGGVYCDKU\WGKPGU FWTEJUEJPKVVNKEJGP7OUCV\GU\WDGY¼NVKIGP7PFSWCNKVCVKXKUVFGT7O ICPIOKVUV¼PFKIYGEJUGNPFGP#PHQTFGTWPIGPCPFKGH×T-WPFGP\WIG PGTKGTGPFG2TQDNGONÑUWPIIGHQTFGTV 7PVGTPGJOGPTGCIKGTGPCWHFKGUG *GTCWUHQTFGTWPIGP TCUEJGT 8GT¼PFG TWPIGPWPFJQJGT7PUKEJGTJGKVCWHFGP/¼TMVGPWCOKVFG\GPVTCNKUKGT VGP1TICPKUCVKQPUHQTOGPXQP#TDGKVOKV(QTOYCPFGNXQP(×JTWPIWPF



0ETER
"RÎDNER

OKV PGWGP 3WCNKHKMCVKQPUCPHQTFGTWPIGP CP #TDGKVURGTUQPGP &KGUG H×T FGP6TGPFTGRQTVDGUQPFGTUTGNGXCPVGP 8GT¼PFGTWPIGP YGTFGP PCEJUVG JGPFPQEJGVYCUIGPCWGTIGMGPP\GKEJPGV 9WTFGPHT×JGTFKG#DN¼WHGKO2TQFWMVKQPUWPF&KGPUVNGKUVWPIUDGTGKEJ KOYGUGPVNKEJGPFWTEJTGNCVKXUVCTTGUVCPFCTFKUKGTVG#WHICDGPWPF8GT HCJTGPUXQTUEJTKHVGP IGUVCNVGV UQYKG FWTEJ JKGTCTEJKUEJG 9GKUWPI WPF -QPVTQNNGIGUVGWGTVWPFMQQTFKPKGTVUQMCPPFKGUFGP(NGZKDKNKV¼VUCPHQT FGTWPIGP GKPGT KPPQXCVKXGP UV¼TMGT CP -WPFGPY×PUEJGP QTKGPVKGTVGP .GKUVWPIUGTDTKPIWPI PKEJV OGJT IGP×IGP 'KP 'PVUEJGKFWPIURTQ\GUU ×DGT GTNCWDVG #DYGKEJWPIGP XQP 5VCPFCTFCPIGDQVGP Y¼TG KP GKPGT *KGTCTEJKGXKGN\WNCPIUCOWPFKUVPKEJVOGJTCPIGOGUUGPH×TGKPGDG VTKGDNKEJG5KVWCVKQP KP FGT FKG MWPFGPURG\KHKUEJG #PRCUUWPI FGT .GKU VWPIUGTUVGNNWPI Ō WPF FCOKV NGV\VNKEJ FKG #DYGKEJWPI Ō UQ\WUCIGP UGNDUV\WO5VCPFCTFIGYQTFGPKUV &KGUH×JTV\WXGT¼PFGTVGP1TICPKUCVKQPUHQTOGPWPF5VGWGTWPIUOWUVGTP KO7PVGTPGJOGPFKGUKEJKP\YGK2TKP\KRKGPPKGFGTUEJNCIGP&CUGTUVG KUV FCU &G\GPVTCNKUKGTWPIURTKP\KR PCEJFGO FKG 2NCPWPIU WPF 'PV UEJGKFWPIUDGHWIPKUUG KP FKG 8GTCPVYQTVWPI FGT YGTVUEJÑRHGPFGP $G TGKEJG XGTNCIGTV YGTFGP >GP #MVKXKV¼VGP MQP\GPVTKGTGP UKEJ LGYGKNU CWH GKPGP URG\KHKUEJGP CWH FGP -WPFGPPWV\GP CWUIGTKEJVGVGP )G UEJ¼HVURTQ\GUU&KGFQTV$GUEJ¼HVKIVGPMN¼TGPKO-QPVCMVOKVFGO-WP FGP WPF FGP XQT WPF PCEJIGNCIGTVGP $GTGKEJGP YGNEJG -WPFGPY×P UEJG YKG WPF \W YGNEJGO 2TGKU GTH×NNV YGTFGP MÑPPGP *¼WHKI IGJV FKGUG'PVUEJGKFWPIUFG\GPVTCNKUKGTWPIOKVFGT#WHNÑUWPIICP\GT*KGTCT EJKGGDGPGPWPF\GPVTCNGT$GTGKEJGGKPJGT&CT×DGTJKPCWUIGYKPPGPOKV YCEJUGPFGT 9KUUGPUKPVGPUKV¼V YKTVUEJCHVNKEJGT .GKUVWPIGP -QQRGTCVKQ PGP XGTUEJKGFGPGT 7PVGTPGJOGP ITѲGTG $GFGWVWPI YGKN IGHQTFGTVG MQORNGZG.GKUVWPIGPWPF2TQDNGONÑUWPIGPJ¼WHKIFKG-CRC\KV¼VGPWPF -QORGVGP\GPGKP\GNPGT1TICPKUCVKQPGP×DGTUVGKIGP &KG 5VGWGTWPI WPF -QQTFKPKGTWPI FG\GPVTCNGT 1TICPKUCVKQPGP GTHQNIV YKGFGTWO PKEJV ×DGT #PYGKUWPIGP UQPFGTP \WPGJOGPF ×DGT œKPVGI TKGTVG /CPCIGOGPVU[UVGOGő FKG FKG 'PVYKEMNWPI UVTCVGIKUEJGT
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



OKVGPIXGTMP×RHVKUVCNU\YGKVGU2TKP\KRGKP(QTOYCPFGNXQP(×JTWPI KO 7PVGTPGJOGP FKG HQTVCP CPQP[OGT CTDGKVGV > 8QTIGUGV\VG KUV PKEJVOGJTFGTCWVQTKV¼TG$GHGJNUIGDGTUQPFGTPMCPPUKEJCWHFKGUVTCVG IKUEJGP
0ETER
"RÎDNER



/KVFKGUGPPGWGP#TDGKVUHQTOGPKUVPWPITWPFU¼V\NKEJFKG)GHCJTGKPGU 7PINGKEJIGYKEJVU \YKUEJGP #PHQTFGTWPIGP WPF .GKUVWPIUXQTCWUUGV \WPIGPXGTDWPFGPFKG)GHCJTFCUU#TDGKVURGTUQPGPFWTEJ#TDGKVUCWH ICDGP WPF DGNCUVWPIGP CWH &CWGT ×DGTHQTFGTV YGTFGP &KG CWU FGT #TDGKVUCWHICDGWPFFGT$GNCUVWPIUUKVWCVKQPGTYCEJUGPFG+PVGPUKV¼VFGT #TDGKV×DGTUVGKIVFCPPFKGXGTH×IDCTGP4GUUQWTEGPWPF(¼JKIMGKVGP\W KJTGT $GY¼NVKIWPI OKV FGT (QNIG RU[EJQUQOCVKUEJGT 5EJ¼FKIWPI 5Q VTKVVOKVFGPPGWGP(QTOGPFGT#TDGKVFKG#TDGKVUKPVGPUKV¼VCNUGKPNCPIG IGD¼PFKIV IGINCWDVGU 2J¼PQOGP GTPGWV KP 'TUEJGKPWPI *¼WHKI UKPF IGTCFGLGPG#TDGKVURTQ\GUUGOKVJQJGP+PVGPUKV¼VUTKUKMGPXGTDWPFGPFKG OKV ICP\JGKVNKEJGP #WHICDGP ITQ²GO *CPFNWPIUURKGNTCWO WPF XKGNGP .GTPEJCPEGP UQ\KQVGEJPKUEJGP -TKVGTKGP OGPUEJGPIGTGEJVGT #TDGKVU IGUVCNVWPI KP DGUQPFGTGO /C²G GPVURTGEJGP 'U UEJGKPV CNU UGK +PVGP UKV¼VFGTœ2TGKUFGT#WVQPQOKGő -CFTKV\MG



.EUE
&ORMEN
VON
!RBEITSINTENSIT¼T

&KG+PVGTPCVKQPCNG #TDGKVUQTICPKUCVKQP +PVGTPCVKQPCN .CDQWT1TICPK\C VKQP +.1 XGTUVGJV KO 'KPMNCPI OKV FGT 9GNVIGUWPFJGKVUQTICPKUCVKQP

9*1 WPVGT OGPVCNGT )GUWPFJGKV FCU UWDLGMVKXG 9QJNDGHKPFGP XQP +PFKXKFWGPFKGUKEJKOUVCPFGH×JNGPKJT.GDGP\WOGKUVGTP*GTCWUHQT FGTWPIGP CP\WPGJOGP WPF 8GTCPVYQTVWPI \W ×DGTPGJOGP WPF PKEJV GVYC PWT FKG #DYGUGPJGKV XQP $GGKPVT¼EJVKIWPIGP XIN CWEJ .GXK 9KGFKGMÑTRGTNKEJGJ¼PIVCWEJFKGIGKUVKIGWPFRU[EJKUEJG)G UWPFJGKVKPUVCTMGO/C²GXQPFGPTGCNGP$GNCUVWPIGPWPFFGPFCFWTEJ CWUIGNÑUVGP$GCPURTWEJWPIGP FGT #TDGKVUUKVWCVKQP CD #NU YGUGPVNKEJG 7TUCEJGPXQP(CMVQTGPFKGFKG)GUWPFJGKVDGGKPVT¼EJVKIGPIGNVGPFGO L×PIUVGP+.1$GTKEJV\WTIGKUVKIGP)GUWPFJGKVCO#TDGKVURNCV\\WHQNIG

)CDTKGN.KKOCVCKPGP

x x

#TDGKVUDGNCUVWPI\WYGPKI2CWUGPNCPIG#TDGKVU\GKVGP5EJKEJVCT DGKVTQWVKPKUKGTVGQFGTOQPQVQPG6¼VKIMGKV7PVGTHQTFGTWPI(TGOF DGUVKOOWPI /CPCIGOGPVUVKN/CPIGNCP$GVGKNKIWPIYGPKI-QOOWPKMCVKQP

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG

x x x x



UQ\KCNG $G\KGJWPIGP UEJNGEJVGU 5Q\KCNMNKOC YGPKI 7PVGTUV×V\WPI FWTEJ-QNNGIGPWPF/GKUVGT 4QNNGPYKFGTURT×EJNKEJGQFGTWPMNCTG'TYCTVWPIGP\WXKGN8GTCPV YQTVWPI4QNNGPXKGNHCNV -CTTKGTG WPUKEJGTG $GUEJ¼HVKIWPI GKPIGUEJT¼PMVG 'PVYKEMNWPIU OÑINKEJMGKVGPWPXQTDGTGKVGVG8GT¼PFGTWPIGP 7OYGNVDGFKPIWPIGP WP\WOWVDCTG QFGT IGH¼JTNKEJG U¼EJNKEJG $G FKPIWPIGPYKG.¼TO)GHCJTUVQHHGGTIQPQOKUEJG2TQDNGOG

#NNGTFKPIUUKPFFKG<WUCOOGPJ¼PIG\YKUEJGPQDLGMVKXGP$GNCUVWPIGP UWDLGMVKXGTNGDVGP$GCPURTWEJWPIGPWPFHGUVUVGNNDCTGPIGUWPFJGKVNKEJGP $GGKPVT¼EJVKIWPIGP KO KPFKXKFWGNNGP 'KP\GNHCNN PWT UEJYKGTKI PCEJ\W YGKUGPQFGTICTXQTCWU\WUGJGPYGKNŌYKGKP#DUEJPKVVIGPCWGTCWU IGH×JTV Ō /GPUEJGP ×DGT WPVGTUEJKGFNKEJG (¼JKIMGKVGP XGTH×IGP OKV DGNCUVGPFGP 5KVWCVKQPGP CWEJ QJPG FCWGTJCHVG $GGKPVT¼EJVKIWPIGP WO \WIGJGPWPFFKGUG(¼JKIMGKVCWEJXQPFGT3WCNKV¼VUQ\KCNGT$G\KGJWP IGPKPWPFCW²GTJCNDFGT#TDGKVUVCTMDGGKPHNWUUV YKTF 5Q MÑPPGP FKG INGKEJGPDGNCUVGPFGP#TDGKVUDGFKPIWPIGPKO'KP\GNHCNNKPFKXKFWGNNICP\ XGTUEJKGFGPG 4GCMVKQPGP JGTXQTTWHGP )NGKEJYQJN MÑPPGP Ō DGK CNNGT $GITGP\VJGKVWPF.×EMGPJCHVKIMGKVFGU&CVGPOCVGTKCNUŌ×DGTFGP'KP \GNHCNN JKPCWU CWH MQNNGMVKXGT 'DGPG FGWVNKEJG UVCVKUVKUEJG <WUCOOGP J¼PIG\YKUEJGP#TDGKVUDGNCUVWPIGPWPFIGUWPFJGKVNKEJGP$GGKPVT¼EJVK IWPIGPMQPUVCVKGTVYGTFGP5QJCVGVYCFGT8GTDCPF&GWVUEJGT4GPVGP XGTUKEJGTWPIUVT¼IGT 8&4 H×T FKG ,CJTG  WPF  PCEJUVGJGPFG )T×PFG H×T XQT\GKVKIG 'TYGTDUWPH¼JKIMGKV KP FGP CNVGP $WPFGUN¼PFGTP GTOKVVGNV XIN#DD



0ETER
"RÎDNER

!BB

+RANKHEITEN
AUFGRUND
DERER
IN
DEN
ALTEN
"UNDESL¼NDERN
2ENTEN WEGEN
VERMINDERTER
%RWERBSF¼HIGKEIT
BEWILLIGT
WURDEN
1UELLE
6$2

#WHHCNNGPFKUVFCUURU[EJKUEJG-TCPMJGKVGPGPQTO\WIGPQOOGPJCDGP WPF  FKG XQT\GKVKIG 8GTTGPVWPI XQP PCJG\W LGFGO H×PHVGP /CPP WPFXQPHCUVLGFGTFTKVVGP(TCWFCTCWH\WT×EM\WH×JTGPKUV )GYÑJPNKEJUKPFGUPKEJVGKP\GNPGKUQNKGTDCTG(CMVQTGPFKGCNU5VTGUUQ TGPRJ[UKUEJGWPFRU[EJKUEJG$GCPURTWEJWPIGPJGTXQTTWHGP8KGNOGJT OWUUWOFKG<WUCOOGPJ¼PIG\YKUEJGP#TDGKVUUKVWCVKQP$GNCUVWPIGP WPF $GCPURTWEJWPIGP CPIGOGUUGP \W WPVGTUWEJGP FGT ICP\G #TDGKVU RTQ\GUUOKVCNNGPUGKPGPOCVGTKGNNGP\GKVNKEJGPWPFUQ\KCNGP$GFKPIWP IGPKPFGP$NKEMIGPQOOGPYGTFGP+PXQTDKNFNKEJGT9GKUGUKPFKPFKG UGT*KPUKEJVUEJQP/KVVGFGTCEJV\KIGT,CJTGFKGCTDGKVUDGFKPIVGP7TUC EJGPXQP*GT\-TGKUNCWH'TMTCPMWPIGPKP&GWVUEJNCPFWPVGTUWEJVYQT FGP &CDGK \GKIVG UKEJ FCUU V[RKUEJG #TDGKVUMQPUVGNNCVKQPGP OKV DG UVKOOVGP /GTMOCNUD×PFGNP CNU ICP\G \WT 7TUCEJG H×T OÑINKEJG IG UWPFJGKVNKEJG $GGKPVT¼EJVKIWPIGP YGTFGP $GKURKGNUYGKUG JCV FKG œ5CPFYKEJő-QPUVGNNCVKQP XQP /GKUVGTP \YKUEJGP /CPCIGOGPV WPF

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



#TDGKVUMT¼HVGPCWHHCNNGPFJ¼WHKI*GT\-TGKUNCWH'TMTCPMWPIGP\WT(QN IG (TKE\GYUMKGVCN5VÑUUGN &KGDGTGKVUJGTCPIG\QIGPG+.15VWFKG )CDTKGN.KKOCVCKPGPUVGNNV H×T&GWVUEJNCPFHGUVFCUUCNNGTFWTEJ#TDGKVUWPH¼JKIMGKVXGTNQTG PGP #TDGKVUVCIG CWH FCU -QPVQ RU[EJKUEJGT WPF OGPVCNGT $GNCUVWPIGP IGJGPOKVFGWVNKEJYCEJUGPFGT6GPFGP\ Y¼JTGPFCPFGTG-TCPMJGKVUWT UCEJGPGJGT\WT×EMIGJGP5QUKPFKO


0ETER
"RÎDNER

-QRHCTDGKV KP CNNGP $GTGKEJGP FGT 9KTVUEJCHV TCUEJ YCEJUGPFG $GFGW VWPIGTNCPIGPF×THVG #WH$CUKUFGT&CVGPFGUUQ\KQÑMQPQOKUEJGP2CPGNU 51'2GKPGTUGKV  L¼JTNKEJ YKGFGTJQNVGP TGRT¼UGPVCVKXGP $GHTCIWPI MCPP \WP¼EJUV HGUVIGUVGNNVYGTFGPFCUUFKG
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



8GTGKPDCTVGWPFVCVU¼EJNKEJG9QEJGPCTDGKVU\GKVGPXQP XQNN\GKVDGUEJ¼HVKIVGPCPIGUVGNNVGPOKVJQEJSWCNKHK\KGTVGT 6¼VKIMGKVWPF(×JTWPICCWHICDGPFKGXGTVTCINKEJXGTGKPDCTVG #TDGKVU\GKVGPJCDGP #PICDGPKP5VWPFGP ,CJT

8GTVTCINKEJXGTGKPDCTVG 9QEJGPCTDGKVU\GKV

6CVU¼EJNKEJG 9QEJGPCTDGKVU\GKV

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&GWUEJNCPFIGUCOV

9GUVFGWUEJNCPF

1UVFGWUEJNCPF

4ABELLE

!RBEITSZEITEN
HOCH
QUALIFIZIERTER
!NGESTELLTER 1UELLE
7AGNER

3/%0

0CEJFKGUGPINQDCNGPSWCPVKVCVKXGP(CMVGP\WT YCEJUGPFGP$GFGWVWPI RU[EJKUEJGT $GNCUVWPIGP OÑIGP GKPKIG V[RKUEJG $GKURKGNG PGWGT #T DGKVUHQTOGP FGTGP DGUQPFGTG 3WCNKV¼V DGNGWEJVGP WPF UQ FCU $KNF CD TWPFGP



0ETER
"RÎDNER

$GKURKGN  2TQLGMVCTDGKV KP -QPUVTWMVKQP WPF 'PVYKEMNWPI 'PVYKEM NWPIUCTDGKV XQP +PIGPKGWTGP YKTF KOOGT J¼WHKIGT KP )GUVCNV XQP 2TQ LGMVGP OKV OWNVKHWPMVKQPCNGP 6GCOU QTICPKUKGTV +PVGITKGTVG 2TQFWMV GPVYKEMNWPI 5QHVYCTG'PVYKEMNWPI > 5KPP FKGUGT RTQLGMVHÑTOKIGP #TDGKVUHQTO NKGIV KP FGT KPVGITKGTVGP 'PVYKEMNWPI GKPGU 2TQFWMVU /C UEJKPGQFGT5QHVYCTGWPF\WIGJÑTKIGT2TQ\GUUGWPVGT$GT×EMUKEJVKIWPI CNNGT#URGMVGUGKPGU.GDGPU\[MNWU
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



.GKUVWPIUMGPP\CJNGPIGOGUUGPYGTFGPNKGIVFCPPDGKFGT#TDGKVUITWR RG 5KPF CWUTGKEJGPFG *CPFNWPIUURKGNT¼WOG WPF *CPFNWPIUMQORGVGP\GP KPFGT#TDGKVUITWRRGXQTJCPFGPDGUVGJGP IWVG /ÑINKEJMGKVGP FKG JQ JGP #PHQTFGTWPIGP \W DGY¼NVKIGP 1D FKGU CDGT CWEJ VCVU¼EJNKEJ IG NKPIV QJPG FCUU #PHQTFGTWPIGP KP RU[EJKUEJG $GCPURTWEJWPIGP QFGT ICT IGUWPFJGKVNKEJG $GGKPVT¼EJVKIWPIGP WOUEJNCIGP J¼PIV \WU¼V\NKEJ FCXQP CD YKGYGKV )TWRRGPOKVINKGFGT CWEJ 'KPHNWUU CWH FKG \GKVNKEJGP #WHVTCIUXQTICDGP D\Y FGTGP 8GTGKPDCTWPI CWH FKG 2GTUQPCNDGOGU UWPIQFGTCWEJCWHFKG.GKUVWPIUMGPP\KHHGTPJCDGP 5Q JCDGP $GNCUVWPIUCPCN[UGP DGK MQQRGTCVKXGP #TDGKVUUVTWMVWTGP CWH $CUKU FGT œ5CNWVQIGPGVKUEJGP 5WDLGMVKXGP #TDGKVUCPCN[UG 5#.5#ő YKG KP #DUEJPKVV  GTN¼WVGTV 4KOCPP7FTKU  WC GTIGDGP FCUU $GUEJ¼HVKIVGFKGGPIG-QQRGTCVKQPOKV-QNNGIGPWPFFKG$GVGKNKIWPICP FGT 1TICPKUCVKQP KJTGT #TDGKV CNU IGUWPFJGKVUHÑTFGTPFG 4GUUQWTEGP GTNGDGP YQDGKFGT)TCFFGT#WVQPQOKGMCWOOGTMNKEJGP'KPHNWUUJCV Y¼JTGPF JQEJITCFKI HTGOFDGUVKOOVG #TDGKV OCPIGNU 'KPHNWUU CWH FKG #TDGKVUCPHQTFGTWPIGP WPF DGFKPIWPIGP WPF KPUDGUQPFGTG OCPIGNU RQUKVKXGP5Q\KCNMNKOCUCNUDGNCUVGPFGORHWPFGPYKTF 2GMTWJN $GKURKGN#TDGKVKP%CNN%GPVGTP+O <WIGUV¼TMGTGT-WPFGPQTKGPVKG TWPIWPF*KPYGPFWPI\WT 2HNGIG XQP -WPFGPDG\KGJWPIGP JCDGP %CNN %GPVGT GTJGDNKEJG $GFGWVWPI GTNCPIV &KG


0ETER
"RÎDNER

UVKOOVGPTGEJPGTWPVGTUV×V\VGP 8GTHCJTGP CPFGTGTUGKVU O×UUGP UKEJ FKG #IGPVGPUVGVUHTGWPFNKEJCWHFKGWPDGTGEJGPDCTGP'KIGPJGKVGPFGT-WP FGP GKPNCUUGP &CDGK YKTF FKG .GKUVWPI PCEJ FGT
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



2ÔCKBLENDE
%NTWICKLUNG
DER /RGANISATIONSFORMEN
VON
!RBEIT



b7ISSENSCHAFTLICHE
"ETRIEBSFÔHRUNGn &REMDGESTEUERTE
)NTENSIT¼T



+PVGPUKV¼V WPF 2TQFWMVKXKV¼V NGDGPFKIGT #TDGKV UKPF UGKV LGJGT \GPVTCNG 2WPMVG FGT #WHOGTMUCOMGKV FGU /CPCIGOGPVU IGYGUGP 5GKV $GIKPP FGT KPFWUVTKGNNGP 4GXQNWVKQP IKDV GU FGP ITWPFU¼V\NKEJGP 9KFGTURTWEJ \YKUEJGP FGPGP FKG FKG #TDGKV VWP WPF FGPGP FKG UKG IGVCP JCDGP YQNNGP 9GKN UKG ×DGT FKG /KVVGN XGTH×IGP MÑPPGP FGTGP $GUKV\GT FKG ITWPFNGIGPFGP $GFKPIWPIGP FGT #TDGKVURTQ\GUUG CPQTFPGP QDINGKEJ UKGDGKFGTGPMQPMTGVGP8QNN\WICWHFKG/KVYKTMWPI KPUDGUQPFGTG CWH FCU 9KUUGP WPF -ÑPPGP FGT #TDGKVURGTUQPGP CPIGYKGUGP UKPF &CDGK XGTNCPIGP FKG +ORGTCVKXG FGT -CRKVCNXGTYGTVWPI PCEJ KOOGT DGUUGTGP 'TVT¼IGPFGTGKPIGUGV\VGP#TDGKVUMTCHV &KGUMCPPKO2TKP\KR CWH FTGKGTNGK 9GKUG IGUEJGJGP 'TUVGPU MCPP FKG


0ETER
"RÎDNER

GPVURTGEJGPFFGPXQP#FCO5OKVJMQP\KRKGTVGPWPFUR¼VGTXQP%JCTNGU $CDDCIG IGPCWGT CWUIGH×JTVGP 2TKP\KRKGP &CPCEJ YWTFG FKG *GTUVGN NWPIXQP)×VGTPCWHIGVGKNVKPGKPG(QNIG\CJNTGKEJGTURG\KCNKUKGTVGT#T DGKVUXQTI¼PIGFGPGPLGYGKNUCWHFKGUG8GTTKEJVWPIGPDGUQPFGTUURG\KC NKUKGTVG #TDGKVUMT¼HVG \WIGYKGUGP YWTFGP &COKV CNNGKP YWTFG UEJQP GKPGGPQTOG5VGKIGTWPIFGT2TQFWMVKXKV¼VGTTGKEJVICP\CDIGUGJGPXQO GTJGDNKEJ TGFW\KGTVGP IGUGNNUEJCHVNKEJGP #WHYCPF H×T FKG #WUDKNFWPI FGT#TDGKVUMT¼HVGH×TFKGUGGKPIGUEJT¼PMVGP#WHICDGPŌGKP'HHGMVFGP #FCO5OKVJUGKPGT\GKV×DGTUGJGPJCVVGWPFFGTXQP$CDDCIGCNUFCUUQ IGPCPPVG œ$CDDCIG2TKP\KRő IGPCWGT WPVGTUWEJV WPF JGTXQTIGJQDGP YWTFG &CT×DGTJKPCWUYCTFKGJQTK\QPVCNG6GKNWPIXQP#TDGKVGKPGPQVYGPFKIG 8QTDGFKPIWPIWO×DGTFKG#TDGKVURTQ\GUUGWPFFGTGP-QPFKVKQPGPGZ RNK\KVGU 9KUUGP JGTXQT\WDTKPIGP FCU FCPP CWEJ KP )GUVCNV XQP 8QT UEJTKHVGP WPF /CUEJKPGP GZVGTPCNKUKGTV WPF XGTIGIGPUV¼PFNKEJV YGTFGP MQPPVG $CDDCIG UGNDUV VTWI KP XKGNGTNGK *KPUKEJV YGUGPVNKEJ \W FKGUGT 'ZVGTPCNKUKGTWPI WPF -QFKHK\KGTWPI XQP JCPFYGTMNKEJGO KORNK\KVGP -ÑPPGPKPGZRNK\KVGU9KUUGPDGKWPF×DGTVTWIICTFKG2TKP\KRKGPFGT#T DGKVUVGKNWPI CWH IGKUVKIG #TDGKV GVYC DGK FGT $GTGEJPWPI OCVJGOCVK UEJGT6CHGNP&CUYCTFCOCNUGKPUEJKGTWPFGPMDCTGT)GFCPMGFGTKJP UEJNKG²NKEJ\WFGTDKUJGWVGI×NVKIGPMQP\GRVKQPGNNGP)TWPFœ#TEJKVGM VWTőXQP%QORWVGTPH×JTVG/KVFKGUGP¯DGTNGIWPIGPUEJWHGTITWPFNG IGPFG +FGGP \WT 1TICPKUCVKQP XQP #TDGKV WPF \WT FCOKV XGTDWPFGPGP 'PVYKEMNWPIXQP6GEJPKMFKGNGKFGTDKUJGWVGOGKUV×DGTUGJGPYGTFGP

$CDDCIG$TÑFPGT /KV FGP œ)TWPFU¼V\GP YKUUGPUEJCHVNKEJGT $GVTKGDUH×JTWPIő UEJWHGP FCPP6C[NQTWPFUGKPG0CEJHQNIGTFKGXGTVKMCNG#TDGKVUVGKNWPI6C[NQTU ITWPFNGIGPFGT#PUCV\YCTFKG2NCPWPIXQPFGT#WUH×JTWPICTDGKVUVGK NKIGT #WHICDGP \W VTGPPGP WPF CWU QDLGMVKXKGTVGO GZRNK\KVGO 9KUUGP ×DGT 2TQFWMVKQP IGPCWG 8QTUEJTKHVGP CD\WNGKVGP YKG GVYCU \W VWP KUV WPF YKG NCPIG GU FCWGTP FCTH &KGUG 6TGPPWPI FGU &GPMGPU XQO 6WP GTOÑINKEJVG\WINGKEJPGWG(QTOGPFKTGMVGT-QPVTQNNGFWTEJFCU/CPC IGOGPVWPFUR¼VGTCWEJŌIGUV×V\VCWHFKG6GKNWPIIGKUVKIGT#TDGKVPCEJ FGP ¯DGTNGIWPIGP XQP $CDDCIG Ō FWTEJ /CUEJKPGPU[UVGOG WPF LGPG D×TQMTCVKUEJGP(QTOGPXQP-QPVTQNNGYKGYKTUKGCWU)TQ²WPVGTPGJOGP

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



FGT/CUUGPRTQFWMVKQPMGPPGP5QDGTWJVGFCU6C[NQT/QFGNN FGT 2TQ FWMVKQP CWH GKPHCEJUVGP #TDGKVUCWHICDGP OKV ¼W²GTUV IGTKPIGP 3WCNKHK MCVKQPUCPHQTFGTWPIGP FKG FWTEJ GKPG MQORNGZG 1TICPKUCVKQP \WT )G UCOVNGKUVWPIIGDTCEJVYWTFGP&CU2TQFWMVKQPUYKUUGPUQNNVGPKEJVOGJT XQO-ÑPPGPFGT#TDGKVURGTUQPGPCDJ¼PIGPUQPFGTPKPFGT1TICPKUCVK QP XGTMÑTRGTV YGTFGP KP )GUVCNV XQP #TDGKVURN¼PGP WPF XQTUEJTKHVGP FKGXQPGKPGTRTQHGUUKQPGNNGP2NCPWPIUGNKVGGTUVGNNV YWTFGP5QFKGPVGP FKGXQTIGRNCPVGPWPFXQTIGIGDGPGP8GTHCJTGPYKGFKGFCDGKGKPIGUGV\ VGP/CUEJKPGPFGTIGPCWGP-QPVTQNNGFGT#TDGKVURTQ\GUUG /KV FKGUGO -QP\GRV FGU YKUUGPUEJCHVNKEJ DGUVKOOVGP œQPG DGUV YC[ő FGT #TDGKV YWT\GNVG 6C[NQT VKGH KP FGT TCVKQPCNKUVKUEJGP 6TCFKVKQP FGU 9GUVGPU &KGUG 6TCFKVKQP IT×PFGV CWH FGT YGKVTGKEJGPFGP #PPCJOG FCUUFKGWPUWOIGDGPFG9GNVYGPKIUVGPUKO2TKP\KRWPFJKPTGKEJGPFG #PUVTGPIWPIGPXQTCWUIGUGV\VXQNNUV¼PFKIFWTEJUEJCWDCTWPFFWTEJGZ RNK\KVG #WUUCIGP DGUEJTGKDDCT FCUU HQNINKEJ OGPUEJNKEJGU 8GTJCNVGP FWTEJFKG(WPMVKQPUYGKUGXQP/CUEJKPGP\WGTMN¼TGPUGK&GOGPVURTG EJGPFYGTFGP2TQFWMVKQPURTQ\GUUGKPFKGUGT2GTURGMVKXG OKVVGNU&CVGP WPF#NIQTKVJOGPCNUXQNNUV¼PFKIDGUEJTGKDDCTWPFUVGWGTDCT/GPUEJGP NGV\VNKEJFWTEJ/CUEJKPGPGTUGV\DCTDGVTCEJVGV+PFGPCEJV\KIGT,CJTGP JCDGPYKTKO)GYCPFGFGT4GCNKUKGTWPIUXGTUWEJGYKUUGPUDCUKGTVGTWPF TGEJPGTKPVGITKGTVGT 2TQFWMVKQP %+/ FGP XQTN¼WHKIGP *ÑJGRWPMV FKGUGT'PVYKEMNWPIGTNGDV%QORWVGTU[UVGOGYWTFGPGPVYQTHGPWOKP ITQ²GO5VKNGFCU9KUUGPWPFXGTOGKPVNKEJCWEJFCU-ÑPPGPOGPUEJNK EJGT'ZRGTVGP\WGTUGV\GPŌFCU6QVGDGJGTTUEJVGFCU.GDGPFKIG &KGUGT#PUCV\YCT\YGKHGNNQUWPVGTDGUVKOOVGPJKUVQTKUEJGP$GFKPIWP IGP UGJT GTHQNITGKEJ 5QNCPIG UVCDKNG WPF FWTEJUEJCWDCTG /¼TMVG H×T /CUUGPRTQFWMVG GZKUVKGTVGP UQNCPIG 2TQFWMVG WPF 2TQ\GUUG GKPHCEJ IGUVCNVGV YCTGP WPF UKEJ MCWO ¼PFGTVGP MQPPVGP FKG FGO VC[NQTKUVK UEJGP 2TQFWMVKQPUU[UVGO KPPGYQJPGPFGP 4CVKQPCNKUGTWPIURQVGPVKCNG CWUIGUEJÑRHVYGTFGP&KG5EJYGTH¼NNKIMGKVUGKPGT1TICPKUCVKQPUUVTWMVW TGPDTCEJVGPGUCDGTUQHQTVKP5EJYKGTKIMGKVGPUQDCNF/CTMVDGFKPIWP IGP JÑJGTG (NGZKDKNKV¼VUCPHQTFGTWPIGP UVGNNVGP +P GKPGT YGPKI FWTEJ UEJCWDCTGP JQEJ F[PCOKUEJGP 7OYGNV KO 7OICPI OKV MQORNGZGP UKEJ J¼WHKI WPF XKGNH¼NVKI ¼PFGTPFGP 2TQFWMVGP WPF 2TQ\GUUGP MÑPPGP PWTNGDGPFKIGNGTPGPFG5[UVGOG×DGTNGDGP&CUGTHQTFGTVITWPFU¼V\NKEJ



0ETER
"RÎDNER

PGWG #TDGKVUHQTOGP OKV JKPTGKEJGPF MQORNGZGP #TDGKVUCWHICDGP KP GKPGTGKPHCEJGP1TICPKUCVKQPFKGXKGNH¼NVKIG6¼VKIMGKVGPUQYKG2NCPWPI WPF #WUH×JTWPI OKVGKPCPFGT XGTDKPFGP 5KG UKPF XQP OGPUEJNKEJGO -ÑPPGP'THCJTWPI WPF9KUUGP GPVUEJGKFGPF CDJ¼PIKI XQT CNNGO XQP FGT(¼JKIMGKVCWU'THCJTWPI\WNGTPGPWPFFGT-QORGVGP\WPVGT7P IGYKUUJGKV\WJCPFGNP )NGKEJYQJN DKNFGVGP HQTVCP 6C[NQTU œ)TWPFU¼V\G YKUUGPUEJCHVNKEJGT $GVTKGDUH×JTWPIő FKG KPVGNNGMVWGNNG $CUKU H×T FKG $GJGTTUEJWPI XQP #TDGKVUKPVGPUKV¼V WPF FKG 8GTJCPFNWPI VTCIDCTGT WPF \WOWVDCTGT #T DGKVUDGFKPIWPIGP &GPP 6C[NQTU *CWRVCWIGPOGTM YCT Ō YCU XQP FGP OGKUVGPUGKPGT-TKVKMGT×DGTUGJGPYKTFŌFCTCWHIGTKEJVGVIGIT×PFGVCWH UGKPGO )NCWDGP CP FKG OGPUEJNKEJG 4CVKQPCNKV¼V #TDGKVURTQ\GUUG \W CPCN[UKGTGP WPF#TDGKVUU[UVGOGUQ\W IGUVCNVGPFCUUUKGFGP #PHQTFG TWPIGP DGKFGT 5GKVGP XQP /CPCIGOGPV WPF $GUEJ¼HVKIVGP IGTGEJV Y×TFGP KPFGO UKG FKG 2TQFWMVKXMTCHV FGT NGDGPFKIGP #TDGKV UVGKIGTVGP WPF \WINGKEJ FKG #TDGKVURGTUQPGP XQT ¯DGTCTDGKVWPI WPF 8GTUEJNGK² KJTGT#TDGKVUMTCHVUEJ×V\VGP 6C[NQT9GKUDQTF +P FGT (QNIG YWTFGP CWH FKGUGT )TWPFNCIG WP\¼JNKIG #TDGKVUCPCN[UGP
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



UGNDUVXQPFGP)GYGTMUEJCHVGPRTKP\KRKGNNCPGTMCPPVVTQV\KOOGT YKG FGT CWHHNCOOGPFGT 2TQVGUVG IGIGP (TGOFDGUVKOOWPI WPF TKIKFG (QT OGPFGT-QPVTQNNG$GVTKGDUT¼VGWPF)GYGTMUEJCHVGPNGTPVGPCO'PFG FKGUG)TWPFU¼V\GWPF/GVJQFGPUQYKGFCUIGUCOOGNVG)GUVCNVWPIUYKU UGP CNU +PUVTWOGPVG \W PWV\GP OKVVGNU FGTGT UKG #TDGKVUDGFKPIWPIGP CWU\WJCPFGNPWPF\WMQPVTQNNKGTGPXGTOQEJVGP &KG ITWPFU¼V\NKEJGP 5EJY¼EJGP FGU 6C[NQT/QFGNNU \WT )GUVCNVWPI \WOWVDCTGTWPFVTCIDCTGT#TDGKV\GKIVGPUKEJKPFGUUGPCPICP\CPFGTGT 5VGNNG&KG4CFKMCNKV¼VWPF4KIKFKV¼VOKVFGPGPHTGOFDGUVKOOVGGZVTGO CTDGKVUVGKNKIG WPF GKPUGKVKIG 5VCPFCTFXQTUEJTKHVGP \WT #WUH×JTWPI FGT #TDGKV\WOKPFGUVKPFGT/CUUGPRTQFWMVKQPFWTEJIGUGV\V YWTFGPTGFW \KGTVGP FKG OGPUEJNKEJG #TDGKVUNGKUVWPI CWH FKG #WU×DWPI TGKP UGPUW OQVQTKUEJGT (WPMVKQPGP WPF GPV\QIGP FGP #TDGKVURGTUQPGP LGFYGFG 8KGNHCNVWPFIGKUVKIG6¼VKIMGKV#WHN¼PIGTG5KEJVOWUUVGPFKGUGGZVTGO GKPUGKVKIGPWPFOQPQVQPGP6¼VKIMGKVGPŌ\YCTGPVIGIGPFGPWTURT×PI NKEJGP+PVGPVKQPGPCDGTCNU(QNIGFGTTCVKQPCNKUVKUEJGP$NKPFJGKVIGIGP ×DGTICP\JGKVNKEJGPMÑTRGTNKEJIGKUVKIGP$GF×THPKUUGPFGU/GPUEJGPŌ PGICVKXG9KTMWPIGPCWH(¼JKIMGKVGPWPF2GTUÑPNKEJMGKVFGTCTDGKVGPFGP /GPUEJGP\GKVKIGPFKGFCPPCWEJJ¼WHKI\WRU[EJQUQOCVKUEJGP4GCM VKQPGP WPF UQ\KCNGP 'KPUEJT¼PMWPIGP H×JTVGP /KV KJTGT NGV\VNKEJ OC UEJKPGPJCHVGP#WHHCUUWPIXQOCTDGKVGPFGP/GPUEJGPIGTKGVFKGICP\G VC[NQTKUVKUEJG 6TCFKVKQP UQ CWEJ KP UEJCTHGP )GIGPUCV\ \W JWOCPKUVK UEJGP 8QTUVGNNWPIGP XQO /GPUEJGP WPF XQP OGPUEJNKEJGT 'PVYKEM NWPI 5Q YKTF CWEJ XGTUV¼PFNKEJ YCTWO FGT 9KFGTUVCPF IGIGP VC[NQ TKUVKUEJG #TDGKVUHQTOGP PKG CDTKUU WPF UKEJ UQ\KQVGEJPKUEJG #PU¼V\G \WT #TDGKVUIGUVCNVWPI CWH FGT )TWPFNCIG FGT JWOCPKUVKUEJGP 6TCFKVKQP GPVYKEMGNPMQPPVGP



3OZIO TECHNISCHE
3YSTEME 3ELBSTBESTIMMTER
5MGANG
MIT
)NTENSIT¼T

#PMP×RHGPF CP YKFGT 'TYCTVGP GKPIGVTGVGPG 2TQFWMVKXKV¼VUUEJY¼EJGP WPF)GUWPFJGKVURTQDNGOGKPFGT(QNIGVC[NQTKUVKUEJGT#TDGKVUIGUVCNVWPI JCDGP#PU¼V\GUQ\KQVGEJPKUEJGT5[UVGOIGUVCNVWPIFGPGJTIGK\KIGP#P URTWEJGTJQDGPFWTEJPGWG(QTOGPFGT#TDGKVUQTICPKUCVKQPYKTVUEJCHV



0ETER
"RÎDNER

NKEJGP
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



NKV¼V Ō KP 8GTDKPFWPI OKV OGPUEJGPIGTGEJVGT #TDGKV GTTGKEJV YGTFGP MÑPPGP #NNGTFKPIU MCPP FKGUG VGKNCWVQPQOG #TDGKV PWT HWPMVKQPKGTGP YGPP \WT #TDGKVUCWHICDG WPF \WO *CPFNWPIUURKGNTCWO RCUUGPF CWEJ CNNG ×DTKIGP $GFKPIWPIGP FGT #TDGKV KPUDGUQPFGTG T¼WONKEJG )GIG DGPJGKVGP ITWRRGPIGTGEJVGU 'PVIGNV GTIGDPKUQTKGPVKGTVGU %QPVTQNNKPI U[UVGOCVKUEJG 3WCNKHK\KGTWPI WPF 2GTUQPCNGPVYKEMNWPI UQYKG DGVGKNK IWPIUQTKGPVKGTVG (×JTWPI CPIGOGUUGP IGUVCNVGV YGTFGP +PUDGUQPFGTG O×UUGP FCDGK KOOGT YKGFGT #TDGKVUCPHQTFGTWPIGP WPF 4GUUQWTEGP ×DGTRT×HV WPF KP GKP CWUIGYQIGPGU 8GTJ¼NVPKU IGDTCEJV YGTFGP ¯DGT NCPIG


0ETER
"RÎDNER

PGP XIN$QTPKPFKGUGO$CPFY¼JTGPFFKG)TWRRGPCTDGKVKPFGT+P XGUVKVKQPUI×VGTKPFWUVTKG VTQV\ JQJGT DGVTKGDNKEJGT #WHOGTMUCOMGKV MCWOYGKVGT\WPCJO•JPNKEJIGTKPIG8GTDTGKVWPIUITCFGXQP)TWRRGP CTDGKV GTICDGP UKEJ CWEJ KP GKPGT  '7YGKV FWTEJIGH×JTVGP $G VTKGDUGTJGDWPIFGT\WHQNIGKP&GWVUEJNCPFFGT$GVTKGDGKPKTIGPFGK PGT (QTO )TWRRGPCTDGKV RTCMVK\KGTGP Ō KO 8GTINGKEJ GVYC \W  KP 5EJYGFGP  KP *QNNCPF  KP 5RCPKGP QFGT \WO GWTQR¼KUEJGP &WTEJUEJPKVV XQP GDGPHCNNU  0QTFJCWUG,CP\2GMTWJN  '21% 4GUGCTEJ)TQWR )T×PFGH×TFKGPWT\ÑIGTNKEJG7OUGV\WPIQDLGMVQTKGPVKGTVGT1TICPKUCVK QPUHQTOGP XQP #TDGKV NKGIGP QHHGPUKEJVNKEJ PKEJV KP OÑINKEJGP QFGT DGH×TEJVGVGP ÑMQPQOKUEJGP .GKUVWPIUUEJY¼EJGP UQPFGTP O×UUGP XQT CNNGOKPFGTCW²GTQTFGPVNKEJITQ²GPUQ\KCNGP$GJCTTWPIXQP1TICPKUC VKQPGP WPF KP /CPCIGOGPVFGHK\KVGP IGUWEJV YGTFGP 6KGH KP FGT TCVKQ PCNKUVKUEJGP 6TCFKVKQP XGTYWT\GNVG &GPMYGKUGP IWV GKPIGURKGNVG MQN NGMVKXG*CPFNWPIUOWUVGTFGT#TDGKVUVGKNWPIWPFVTCFKGTVG'KPUVGNNWPIGP WPF 9GTVG FKG \WUCOOGP FKG 9CJTPGJOWPI WPF FCU 8GTJCNVGP FGT #MVGWTG RT¼IGP UQTIGP KOOGT YKGFGT FCH×T FCUU PGWG 1TICPKUCVKQPU MQP\GRVGICTPKEJVCWHIGITKHHGPQFGTPWT JCNDJGT\KIQJPGFKGPQVYGP FKIG-QPUGSWGP\WPF#WUFCWGTDGVTKGDGPYGTFGP>4×EMHCNNKPCNVG $CJPGP KUV FCPP XQTRTQITCOOKGTV 5Q IGNKPIV GU VTQV\ IGYCNVKI CPIG UEJYQNNGPGT •PFGTWPIUTJGVQTKM PWT YGPKIGP 1TICPKUCVKQPGP VCVU¼EJ NKEJVKGHITGKHGPFG8GT¼PFGTWPIURTQ\GUUGGTHQNITGKEJ\WDGY¼NVKIGP



.EUE
-ANAGEMENTKONZEPTE )NTENSIT¼T
DURCH
b)NTERNALISIERUNG
DES
-ARKTESn

&CUNGV\VG,CJT\GJPVFGUXGTICPIGPGP,CJTJWPFGTVUKUVUGKVFGOCDTWR VGP5EJGKVGTPFGT\WXQTXQTJGTTUEJGPFGP&QMVTKPXQPFGTOGPUEJGPNGG TGPFWTEJKPVGITKGTVGWPFYKUUGPUDCUKGTVG%QORWVGTU[UVGOGIGUVGWGTVGP (CDTKMIGRT¼IVFWTEJGKPG8KGN\CJNPGWGTHTGKNKEJWPXGTDWPFGPPGDGP GKPCPFGT UVGJGPFGT /CPCIGOGPVMQP\GRVG *KPVGTITWPF FKGUGT ×DGTTC UEJGPFGP$GVTKGDUCOMGKVKO'ZRGTKOGPVKGTGPOKV4GUVTWMVWTKGTWPIUCP U¼V\GPUKPF\WP¼EJUVGJGTWPDGOGTMVGFCPPCDGTWOUQJGHVKIGTCWHIG PQOOGPG WPF KP FGT 6CV VKGHITGKHGPFG 8GT¼PFGTWPIGP CWH FGP 9GNV

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



O¼TMVGP8GTUEJ¼THVGT9GVVDGYGTDKPHQNIGXKGNH¼NVKIGT>GIWNKGTWPIGP FCU#WHVTGVGP\CJNTGKEJGTPGWGT9GVVDGYGTDGTFKGTCUCPVG'PVYKEMNWPI PGWGT )GUEJ¼HVUHGNFGT XQT CNNGO KO $GTGKEJ FGT 6GNGMQOOWPKMCVKQP WPFFGT+PHQTOCVKQPUVGEJPKMDGUVKOOGPPWPFCU$KNF&CT×DGTJKPCWU GPVHCNVGPUKEJFKG2TQ\GUUGFGT9KUUGPUVGKNWPIFKGXKGNH¼NVKIGUHTGKNKEJ KP&KU\KRNKPGP9KUUGPUDGTGKEJGWPF2TCZKUIGOGKPUEJCHVGPCWUFKHHGTGP \KGTVGUWPF\GTURNKVVGTVGU9KUUGPGPVUVGJGPNCUUGPFCUINGKEJYQJNFWTEJ <WUCOOGPH×JTWPI WPF -QQRGTCVKQP H×T FKG 'PVYKEMNWPI PGWGT 2TQ FWMVGWPF.GKUVWPIGPIGPWV\VYGTFGPMCPPWPFOWUU&CUCNNGUIKRHGNV YKGGKPICPIUGTN¼WVGTVKPFGWVNKEJGTJÑJVGT -QORNGZKV¼V WPF &[PCOKM XQP9KUUGPUGPVYKEMNWPI/¼TMVGP2TQFWMVGPWPF2TQ\GUUGPFGT9GTV UEJÑRHWPI OKV JQJGO/C²CP7PUKEJGTJGKVGPFKG XQP 1TICPKUCVKQPGP \WDGY¼NVKIGPUKPF&CDGK O×UUGP UKG \WOGKUV ICP\ YKFGTURT×EJNKEJGP #PHQTFGTWPIGPIGTGEJVYGTFGPGVYC2TQFWMVGWPF.GKUVWPIGP\WKPFK XKFWCNKUKGTGP WPF \WINGKEJ JQJG 2TQFWMVKXKV¼V \W GTTGKEJGP QFGT JQJG (WPMVKQPCNKV¼VWPF3WCNKV¼VDGKINGKEJ\GKVKIIGTKPIGP-QUVGPWPFMWT\GP &WTEJNCWH\GKVGP\WXGTYKTMNKEJGP #NU #PVYQTV CWH FKGUG #PHQTFGTWPIGP VTCV GKPG IGTCFG\W UKPVHNWVCTVKI UKEJXGTOGJTGPFG8KGNHCNVPGWGT/CPCIGOGPVMQP\GRVGKP'TUEJGKPWPI FKGUKEJCNNGUCOVCNUTCFKMCNG'TPGWGTWPICPRTGKUGPWPFFCH×TWO#WH OGTMUCOMGKVMQPMWTTKGTGP5KGTGKEJVXQPœ.GCP2TQFWEVKQPőWPFœ$W UKPGUU 2TQEGUU 4GGPIKPGGTKPIő ×DGT œ6QVCN 3WCNKV[ /CPCIGOGPVő WPF œ6KOG$CUGF /CPCIGOGPVő DKU JKP \WT œ(TCMVCNGP (CDTKMő WPF œ.GT PGPFGP1TICPKUCVKQPő KPUIGUCOVYKTF×DGTPKEJVYGPKIGTCNUFTGK&WV \GPF-QP\GRVGFKUMWVKGTV+PFKGUGO9KTTYCTTFGUœ5NQICPGGTKPIőJC DGP 7PVGTPGJOGP N¼PIUV FKG ¯DGTUKEJV XGTNQTGP *¼WHKI GPVDGJTGP FKG UQDGPCPPVGP-QP\GRVGWPF5VTCVGIKGPCWEJLGINKEJGTVJGQTGVKUEJGP$G IT×PFWPI WPF CTDGKVUYKUUGPUEJCHVNKEJGP (WPFKGTWPI QFGT IKG²GP PWT CNVGP 9GKP KP PGWG 5EJN¼WEJG \WYGKNGP H×JTGP UKG PWT VC[NQTKUVKUEJGU &GPMGP HQTV-CWOLGOCPF WPVGT\KGJV UKEJ \WFGO FGT /×JG FKG )G OGKPUCOMGKVGPWPF7PVGTUEJKGFGFGTFKXGTUGP-QP\GRVGWPF5VTCVGIKGP U[UVGOCVKUEJ\WWPVGTUWEJGPWPF\WHT×JGTGP#PU¼V\GPFGT4GQTICPKUC VKQPKPUDGUQPFGTG\WTUQ\KQVGEJPKUEJGP1TICPKUCVKQPUWPF#TDGKVUIG UVCNVWPI KP $G\KGJWPI \W UGV\GP WO CWH FKGUGO 9GIG -NCTJGKV WPF 1TKGPVKGTWPI\WIGYKPPGP



0ETER
"RÎDNER

'PVURTGEJGPFXKGNH¼NVKIIGUVCNVGPUKEJCWEJFKGKP1TICPKUCVKQPGPXQTIG HWPFGPGP#TDGKVUHQTOGP>GP#WUDTGKVWPIKUVMGKPGUYGIUGKPJGKVNKEJ GJGTYKFGTURT×EJNKEJ)GUV×V\VCWH&CVGPCWUFGT5VTWMVWTDGTKEJVGTUVCV VWPI TGRT¼UGPVCVKXG $GUEJ¼HVKIVGPDGHTCIWPI FGU +#6 KO ,CJTG  N¼UUV UKEJ MQPUVCVKGTGP FCUU KP FGP XQTCPIGICPIGPGP H×PH ,CJTGP UQ YQJNHTGOFDGUVKOOVGGJGTFGO6C[NQT/QFGNNGPVURTGEJGPFGCNUCWEJ UGNDUVDGUVKOOVGGJGTFWTEJ*CPFNWPIUURKGNT¼WOGIGMGPP\GKEJPGVG#T DGKVUHQTOGP \WINGKEJ \WIGPQOOGP JCDGP Y¼JTGPF DGVGKNKIWPIUQTKGP VKGTVG#TDGKVUHQTOGPKO4×EM\WIDGITKHHGPUKPF XIN#DD

!BB

"ESCH¼FTIGTENANTEILE
IN
VERSCHIEDENEN
!RBEITSFORMEN 1UELLE
)N
!NLEHNUNG
AN
.ORDHAUSE *ANZ0EKRUHL


6TQV\CNNGT7PVGTUEJKGFGYKGGUUKGKOGKP\GNPGPFWTEJCWUIGDGPOCI MQOOGPKPFGP PGWGP /CPCIGOGPVMQP\GRVGP WPF UVTCVGIKGP WPF FGP \WIGJÑTKIGP #TDGKVUHQTOGP WPF DGFKPIWPIGP FQEJ CWEJ YKEJVKIG IG OGKPUCOG <×IG \WO #WUFTWEM FKG CNU 4GCMVKQP CWH FKG XGT¼PFGTVGP /CTMVXGTJ¼NVPKUUG \W XGTUVGJGP UKPF &KG œ5EJNCPMJGKVUMWTGPő FGT PGWP\KIGT,CJTGJCDGPKPFGPOGKUVGP1TICPKUCVKQPGP\WDGVT¼EJVNKEJGP 'KPURCTWPIGPCP4GUUQWTEGPIGH×JTVGVYCFWTEJ#WUF×PPWPIXQP2GT UQPCN œFQYPUK\KPIő FWTEJ #WUNCIGTWPI XQP (WPMVKQPGP œQWVUQWT EKPIő FWTEJ 8GTTKPIGTWPI XQP 5RKGNT¼WOGP œTGFWEKPI UNCEMő QFGT

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



CWEJ FWTEJ 'TJÑJWPI FGU


0ETER
"RÎDNER

UKEJ KP GKPGP 6GWHGNUMTGKU HQTVIGUGV\VGT
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



YKEJVKIG /CPCIGOGPVHWPMVKQPGP CNU UGRCTCVG 6¼VKIMGKVGP +P FGT JGT MÑOONKEJGP JKGTCTEJKUEJ WPF HWPMVKQPCN IGINKGFGTVGP 1TICPKUCVKQP YKTMVGP FKGUG /CPCIGOGPVHWPMVKQPGP CNU 2WHHGT QFGT (KNVGT FGT FKG CWUH×JTGPFGP #TDGKVUGKPJGKVGP XQT FGP FKTGMVGP #PHQTFGTWPIGP FGU /CTMVGU WPF FGU 9GVVDGYGTDU CDUEJKTOVG &KGUG CDUEJKTOGPFGP WPF HKNVGTPFGP (WPMVKQPGP YGTFGP PWP \WPGJOGPF CWU FGT 1TICPKUCVKQP JGTCWUIGPQOOGPOKVFGT-QPUGSWGP\FCUUFKGUKEJYGKVIGJGPFUGNDUV UVGWGTPFGP 'KPJGKVGP PWP FKTGMV FGP #PHQTFGTWPIGP FGU /CTMVGU WPF FGU 9GVVDGYGTDU CWUIGUGV\V YGTFGP &KG KPVGTPG 2NCPYKTVUEJCHV FGU 7PVGTPGJOGPU YKTF RCTVKGNN OCTMVHÑTOKIGP $G\KGJWPIGP IGÑHHPGV &COKVXGTNCIGTVUKEJGKP6GKNFGT-QPVTQNNHWPMVKQPGPXQTCNNGOFKG×DGT


0ETER
"RÎDNER

DGKVUHQTOGP FKG KP JÑEJUVGO /C²G FGP UQ\KQVGEJPKUEJGP -TKVGTKGP ICP\JGKVNKEJGT #TDGKVUCWHICDGP YGKVTGKEJGPFGT *CPFNWPIU WPF 'PV UEJGKFWPIUURKGNT¼WOGP WPF TGKEJJCNVKIGT /ÑINKEJMGKVGP FGT -QORG VGP\GPVYKEMNWPIGPVURTGEJGPDGTIGPCWEJFKGITѲVGP)GHCJTGPFCWGT JCHVGT¯DGTHQTFGTWPI WPFFCTCWUUKEJGTIGDGPFGTIGUWPFJGKVNKEJGT $G GKPVT¼EJVKIWPIGP (TGKNKEJ KUV FKGU MGKP WPCDYGKUDCTGU 5EJKEMUCN UQP FGTP MCPP \WO )GIGPUVCPF M×PHVKIGT OGPUEJGPIGTGEJVGT WPF IGUWPF JGKVUXGTVT¼INKEJGT #TDGKVUIGUVCNVWPI IGOCEJV YGTFGP $GXQT PCEJ #P U¼V\GP JKGT\W IGUWEJV YGTFGP MCPP KUV GU \WP¼EJUV GTHQTFGTNKEJ GKP VKGHGTGU8GTUV¼PFPKUFGT<WUCOOGPJ¼PIG\YKUEJGP #TDGKVUCPHQTFGTWP IGP .GKUVWPIUXQTCWUUGV\WPIGP WPF IGUWPFJGKVNKEJGP 9KTMWPIGP \W GPVYKEMGNP&GOKUVFGTP¼EJUVG#DUEJPKVVIGYKFOGV



3ALUTOGENESE
%INE
RESSOURCENORIENTIERTE 3ICHTWEISE
MENSCHLICHER
!RBEIT

¯DGT $GNCUVWPIGP WPF $GCPURTWEJWPIGP KP FGT #TDGKV KUV UEJQP NCPIG WPF XKGN IGHQTUEJV YQTFGP &CDGK JCDGP UKEJ KO .CWHG FGT
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



IWPI FKGUGT 5VTGUUHCMVQTGP WPF KJTGP RU[EJQRJ[UKUEJGP (QNIGYKTMWP IGP YWTFGP FKGUG UKORNGP /QFGNNXQTUVGNNWPIGP UR¼VGT GTYGKVGTV WO 8QTUVGNNWPIGP UWDLGMVKXGT $GYGTVWPIU WPF $GY¼NVKIWPIURTQ\GUUG RQVGPVKGNNDGNCUVGPFG(CMVQTGPYGTFGPGTUVFCPP\WYKTMNKEJDGGKPVT¼EJ VKIGPFGP 5VTGUUQTGP YGPP UKG CNU -QPVTQNNXGTNWUV WPF +PHTCIGUVGNNWPI RGTUÑPNKEJGT
.WE\CM8QNRGTV &KGUGU )TWPFOQFGNN YWTFG YGKVIGJGPF XGTFT¼PIV FWTEJ GKPG ITWPFNG IGPFCPFGTG-QP\GRVKQPFKGCPUVGNNGRCUUKXGTNKVVGPGT$GNCUVWPIGPWPF KJTGP (QNIGYKTMWPIGP FKG CMVKXG #WUGKPCPFGTUGV\WPI FGU CTDGKVGPFGP /GPUEJGPOKVUGKPGT#TDGKVUCWHICDGWPFFGPXQTIGHWPFGPGP#TDGKVUDG FKPIWPIGP KP FGP /KVVGNRWPMV FGT $GVTCEJVWPI UVGNNV 5KG IGJV KO YG UGPVNKEJGP \WT×EM CWH FGP XQP #PVQPQXUM[   XQNN\QIGPGP 2GTURGMVKXGPYGEJUGNKPFGT)GUWPFJGKVUHQTUEJWPIFGTCPUVGNNGFGT(TC IG9CUOCEJV/GPUEJGPMTCPM!FKG(TCIG9CUGTJ¼NV/GPUEJGPVTQV\ $GNCUVWPIGPIGUWPF!KPFGP8QTFGTITWPFT×EMVG

0ETER
"RÎDNER



2U[EJKUEJG5VTGUUQTGP

2U[EJKUEJG$GNCUVWPI

2U[EJKUEJG$GCPURTWEJWPI

+PVGTXGPKGTGPFG(CMVQTGP #TDGKVUCWHICDG ŌSWCNKVCVKXGWPFSWCPVKVCVKXG #PHQTFGTWPIGP ŌRCTVKCNKUKGTVG#WHICDG Ō
2GTUÑPNKEJMGKVUOGTMOCNG

#TDGKVUQTICPKUCVKQP Ō8GTCPVYQTVWPI ŌOCPIGNJCHVG #TDGKVUOKVVGN ŌYKFGTURT×EJNKEJG #PYGKUWPIGP ŌUVTWMVWTGNNG8GT¼PFGTWPIGP

XGT¼PFGTNKEJ Ō(¼JKIMGKVGP ŌOGPVCNG/QFGNNG *CPFNWPIUOWUVGT Ō#PIUVXQT/KUUGTHQNIGP WPF5CPMVKQPGP Ō'KPUVGNNWPIGP

5Q\KCNG$G\KGJWPIGP Ō-QPMWTTGP\XGTJCNVGP Ō-QPHNKMVG ŌOCPIGNPFG#PGTMGPPWPI Ō$GVTKGDUMNKOC

FCWGTJCHV Ō2GTUÑPNKEJMGKV Ō'PVYKEMNNWPIUIGUEJKEJVG Ō)GUEJNGEJV

2QUKVKX Ō'TYGTDPGWGT(¼JKIMGKVGP Ō2GTUÑPNKEJMGKVUGPVYKEMNWPI Ō.GKUVWPIUXGTDGUUGTWPI Ō#TDGKVU\WHTKGFGPJGKV 0GICVKX MWT\HTKUVKI ŌRU[EJKUEJG'TO×FWPI Ō/QPQVQPKG Ō'KPDW²GPCP/QVKXCVKQP WPF+PKVKCVKXG N¼PIGTHTKUVKI ŌRU[EJQUQOCVKUEJG 5[ORVQOG ŌRU[EJKUEJG-TCPMJGKVGP

KPUDGU&GRTGUUKQPGP Ō'PVHTGOFWPI

/CVGTKGNNG7OIGDWPI

!BB

"ELASTUNGEN
UND
"EANSPRUCHUNGEN
IN
DER
!RBEITSWELT IN
!NLEHNUNG
AN
2ICHTER(ACKER

+IRA


+P FKGUGT XGT¼PFGTVGP VJGQTGVKUEJGP 2GTURGMVKXG GPVUVGJGP $GCPURTW EJWPIUHQNIGPKPFGTRU[EJKUEJGP4GIWNCVKQPFGT6¼VKIMGKVGPFKGFGTCT DGKVGPFG/GPUEJ\WT'TNGFKIWPIFGT#TDGKVUCWHICDGKO4CJOGPUGKPGT /ÑINKEJMGKVGPIGY¼JNVJCV5KGKUVOKVJKP'TIGDPKUGKPGTCMVKXGP\KGN IGTKEJVGVGP #WUGKPCPFGTUGV\WPI OKV FGP #PHQTFGTWPIGP FGT #WHICDG KJTGPOÑINKEJGP#WUH×JTWPIUDGFKPIWPIGPFGPXGTH×IDCTGP.GKUVWPIU XQTCWUUGV\WPIGPWPFFGPMQIPKVKXGPYKGGOQVKQPCNGP$GYGTVWPIGPFGU #TDGKVGPFGP+PFKGUGTV¼VKIGP#WUGKPCPFGTUGV\WPIXGT¼PFGTVFGTCTDGK VGPFG/GPUEJUKEJUGNDUVWPFUGKP7OHGNF(QNINKEJMÑPPGP$GCPURTW EJWPIUHQNIGPCWEJXQO#TDGKVGPFGPUGNDUVFWTEJ8CTKCVKQPFGT#TDGKVU YGKUGDGKURKGNUYGKUGFWTEJXGT¼PFGTVG4GIWNCVKQPWPF$GYGTVWPIGPKP YGKVGP)TGP\GPDGGKPHNWUUVYGTFGP>CTVKIGCMVKXG4GIWNCVKQPUXGT¼P FGTWPIGP¼W²GTPUKEJGVYCKPFGT5VGKIGTWPIFGU#WHYCPFUFGT8GT¼P

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



FGTWPI FGU #PURTWEJUPKXGCWU QFGT XGT¼PFGTVGP 6¼VKIMGKVUXGTN¼WHGP

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TGFGHKPKGTVG #WHICDG

5GNDUV $GCPURTWEJWPI

#TDGKVUYGKUG 6¼VKIMGKVU TGIWNCVKQP

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4¼TIGKEITSREGULATION
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&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
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!RBEITSGESTALTUNG



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4KOCPP7FTKU 'KPGFCT×DGTJKPCWUH×JTGPFGKPOCPEJGT*KPUKEJVLGFQEJ¼JPNKEJTGU UQWTEGPQTKGPVKGTVG2GTURGMVKXGCWHNGDGPFKIG#TDGKVYWTFGKO5($ œ#PCN[UG RU[EJKUEJGT $GNCUVWPIGP WPF KJTGT 'PVYKEMNWPIUVTGPFUő GPV YKEMGNV*KGTDKNFGVFCU-QP\GRV FGT œYKFGTURT×EJNKEJGP #TDGKVUCPHQT FGTWPIGP 9##őFCUVJGQTGVKUEJG(WPFCOGPVFGT#PCN[UG'UIT×PFGV UKEJCWH #TDGKVGPCWUFGT*CPFNWPIUTGIWNCVKQPUVJGQTKG 5GOOGT  .GKVPGT GV CN  WPF CWH JCPFNWPIUQTKGPVKGTVGP 6JGQTKGP UQ\KCNGT 5[UVGOG )KFFGPUFGTGP'KPUKEJVGP\WO8GTUV¼PFPKUFGU5RCP PWPIUXGTJ¼NVPKUUGU XQP *CPFNWPIUCPHQTFGTWPIGP WPF *CPFNWPIUOÑI NKEJMGKVGP OKVGKPCPFGT XGTDWPFGP YGTFGP WPF UQ FKG WPUGNKIG &KEJQ VQOKGXQPUWDLGMVKXGO*CPFGNPWPFQDLGMVKXGT5VTWMVWT×DGTYKPFGP &CU -QP\GRV FGT YKFGTURT×EJNKEJGP #TDGKVUCPHQTFGTWPIGP IGJV XQT CNNGOKO*KPDNKEMCWHFCU8GTUV¼PFPKUXQP4GUUQWTEGP×DGTFGPUCNWVQ IGPGVKUEJGP #PUCV\ JKPCWU 'U XGTUVGJV 4GUUQWTEGP Ō \WUCOOGP OKV FGP 4GIGNP QFGT 4GIGNO¼²KIMGKVGP KJTGU )GDTCWEJU Ō CNU 8QTCWUUGV



0ETER
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\WPI WPF'TIGDPKUFGU*CPFGNPU\WINGKEJ*CPFGNPKUV OKVJKP YGUGPV NKEJTGHNGZKX'UGT\GWIVUGNDUVFKG8QTCWUUGV\WPIGPWPF/KVVGNYGKVGTGP *CPFGNPU HTGKNKEJ KOOGT XGTDWPFGP OKV PKEJVKPVGPFKGTVGP 0GDGPHQN IGP &CJGT KUV 4GHNGZKQP IGHQTFGTV YGPP FKG 4GUWNVCVG PKEJV FGP GT YCTVGVGP 9KTMWPIGP GPVURTGEJGP &KGUGT 2GTURGMVKXG GPVURTGEJGPF MCPPGUMGKPG4GUUQWTEGPœCNUUQNEJGőIGDGP4GUUQWTEGPFGU*CPFGNPU UKPFUVGVUPWTTGNCVKQPCNKO8GTJ¼NVPKU\WFGPIGUVGNNVGP*CPFNWPIUCP HQTFGTWPIGP \W DGUVKOOGP 1D \$ GKP VGEJPKUEJGU #TVGHCMV GKPG QTICPKUCVQTKUEJG 4GIGNWPI GKPG 3WCNKHKMCVKQP QFGT DGUVGJGPFG UQ\KCNG $G\KGJWPIGP VCVU¼EJNKEJ CNU 4GUUQWTEG IGPWV\V YGTFGP MÑPPGP J¼PIV FCXQP CD YGNEJG DGUQPFGTGP *CPFNWPIUCPHQTFGTWPIGP KP FGT #TDGKV IGUVGNNV UKPF WPF KPYKGYGKV UKG CNU OÑINKEJG 4GUUQWTEGP CPIGOGUUGP CPIGGKIPGV H×T FKG $GY¼NVKIWPI FGT #WHICDG XGTH×IDCT IGOCEJV YWT FGP PWT\WJ¼WHKIUKPFUKGGUPKEJVXIN/QNFCUEJN 2U[EJKUEJG$GNCUVWPIGPTGUWNVKGTGPFKGUGO-QP\GRV\WHQNIGCWU7PXGT GKPDCTMGKVGP\YKUEJGP#PHQTFGTWPIGPXGTH×IDCTGPQFGT\WIGUVCPFGPGP 4GUUQWTEGPWPFFGP4GIGNPFCOKVWO\WIGJGP9KTFGVYCFKGYKEJVKIG 4GUUQWTEG#WVQPQOKGDGVTCEJVGVUQKUVFKGUGPKGOCNUH×TUKEJUQPFGTP KOOGTPWT\WUCOOGPOKVFGP$GFKPIWPIGP\WFGPMGPWPVGTFGPGPUKG GZKUVKGTV WPF RTCMVK\KGTV YKTF 5VGVU TGKEJV GKP *CPFNWPIUURKGNTCWO KP FGT#TDGKVPWTUQYGKVYKGFGT8GTJCPFNWPIUURKGNTCWOFGPFKG#TDGKVU RGTUQPGP KPFKXKFWGNN QFGT MQNNGMVKX ×DGT FKG -QPVGZVDGFKPIWPIGP FGT #TDGKV VCVU¼EJNKEJ DGUKV\GP OKVJKP UKPF UKG œ5WDLGMV WPF 1DLGMV FGT 4CVKQPCNKUKGTWPIő KJTGT #TDGKV \WINGKEJ +P FGP HNGZKDNGP FG\GPVTCNK UKGTVGP 1TICPKUCVKQPUHQTOGP FGT #TDGKV KUV PWP J¼WHKI \W DGQDCEJVGP FCUU *CPFNWPIUURKGNT¼WOG GTYGKVGTV YGTFGP Y¼JTGPF 8GTJCPFNWPIU URKGNT¼WOG GJGT UEJTWORHGP œ*GTTUEJCHV FWTEJ #WVQPQOKGő /QN FCUEJNXINCWEJ)NK²OCPP2GVGTU #WU FKGUGP PGWGP TGUUQWTEGPQTKGPVKGTVGP -QP\GRVGP MÑPPGP PWP XGT UEJKGFGPGH×TFGP-QPVGZVFKGUGU6TGPFTGRQTVU YKEJVKIG 5EJNWUUHQNIG TWPIGPIG\QIGPYGTFGP<WP¼EJUVGKPOCN\GKIVUKEJFCUUGU\WT4GCNK UKGTWPIIGUWPFJGKVUHÑTFGTNKEJGT#TDGKVPKEJVIGP×IVITѲGTG#WHICDGP XKGNHCNV GTYGKVGTVGP *CPFNWPIUURKGNTCWO WPF 2CTVK\KRCVKQPUOÑINKEJ MGKVGP XQT\WUGJGP UQNCPIG FKG CTDGKVGPFGP 2GTUQPGP PKEJV \WINGKEJ CWEJ JKPTGKEJGPFG RGTUQPGNNG WPF UQ\KCNG 4GUUQWTEGP GPVYKEMGNV QFGT

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



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0ETER
"RÎDNER



#WUDKNFWPI XGTVTCWGPUXQNNGT WPF MQQRGTCVKXGT UQ\KCNGT $G\KGJWPIGP GTUEJYGTGP QFGT DGJKPFGTP YGTFGP CWEJ YKEJVKIG UQ\KCNG 4GUUQWTEGP IGUEJY¼EJV &KGUGU WPCWUIGINKEJGPG /KUUXGTJ¼NVPKU XQP #PHQTFGTWP IGP WPF 4GUUQWTEGP KP FGP PGWGP #TDGKVUHQTOGP MCPP FCPP NGKEJV \W )GUWPFJGKVUWPF$GHKPFNKEJMGKVUUVÑTWPIGPH×JTGPOGJTPQEJGUH×JTV IGTCFGPYGIU KP FCU &KNGOOC FCUU FKG #PHQTFGTWPIGP GPVITGP\VGT #TDGKV FKG 8GTH×IDCTMGKV DGUQPFGTU JQEJ GPVYKEMGNVGT 4GUUQWTEGP GT JGKUEJGPFKGCWU\WDKNFGPFKGUG#TV#TDGKVKOOGTYGPKIGTKOUVCPFGKUV



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&LEXIBILIT¼T
!RBEITSBELASTUNG
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NACHHALTIGE
!RBEITSGESTALTUNG



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0ETER
"RÎDNER

TGP'KPMQOOGPU\WT(QNIG+PFGT'WTQR¼KUEJGP7PKQPUWOOKGTGPUKEJ GVYCFKG$GJCPFNWPIUMQUVGPH×TDGTWHUDGFKPIVGRU[EJKUEJG'TMTCPMWP IGPPCEJ5EJ¼V\WPIGPFGT+.1CWHDKUFGU$+2+PFGP75#YGT FGP $GJCPFNWPIUMQUVGP H×T DGTWHUDGFKPIVG 5VTGUU-TCPMJGKVGP YKG &GRTGUUKQPGP #PIUV\WUV¼PFG WPF CPFGTG RU[EJKUEJG 5VÑTWPIGP FWTEJ #TDGKVU×DGTNCUVWPI XQPFGPGPUEJQPLGFGT\GJPVG#TDGKVPGJOGTDGVTQH HGPKUVCWHDKU/TF 75& IGUEJ¼V\V )CDTKGN.KKOCVCKPGP  XINCWEJFKGXQP2CPUG5VGIOCPP CPIGUVGNNVGP-QUVGPUEJ¼V\WP IGP RU[EJKUEJGT $GNCUVWPIGP ¯DGT FKGUG FKTGMVGP OQPGV¼TGP -QPUG SWGP\GPJKPCWUKUVKPFKGUGPFWTEJ×DGT\QIGPG #TDGKVUKPVGPUKV¼V XGTWT UCEJVGP)GUWPFJGKVUWPF.GKUVWPIUGKPDW²GPIGYKUUCWEJGKP)TWPFH×T +PPQXCVKQPUUEJY¼EJGP H×T FKG PQVQTKUEJ IGTKPIG 'HHGMVKXKV¼V WPF 'HHK \KGP\DGKFGT8GTYCPFNWPIXQP9KUUGPKP9QJNUVCPF\WUGJGP +P #PDGVTCEJV FKGUGT 4KUKMGP $GGKPVT¼EJVKIWPIGP WPF -QUVGP OWUU GU CNNGU KP CNNGO CDGT IGTCFG CWEJ KP FGP GKP\GNPGP 7PVGTPGJOGP GKP IGUVGKIGTVGU+PVGTGUUGFCTCPIGDGPFKG#TDGKVUKPVGPUKV¼VFWTEJCPIGOGU UGPG #TDGKVUIGUVCNVWPI CWH GKP VTCIDCTGU FKG )GUWPFJGKV GTJCNVGPFGU /C²\WTGFW\KGTGP#WEJYGPPFKGUG<WUCOOGPJ¼PIGKPUIGUCOVPQEJ PKEJVJKPTGKEJGPFKPFCUÑHHGPVNKEJG$GYWUUVUGKPIGFTWPIGPUKPFFKGUGU +PVGTGUUG OKVJKP PQEJ PKEJV OCPKHGUV UQPFGTP GJGT RQVGPVKGNN IGIGDGP KUV NQJPV GU UKEJ XGTUEJKGFGPG *CPFNWPIUQRVKQPGP \WT 4GCNKUKGTWPI PCEJJCNVKIGT#TDGKVUU[UVGOGKPFGP$NKEM\WPGJOGP 'KPGCWHFGPGTUVGP$NKEMPCJGNKGIGPFG1RVKQPFGTPGWGTNKEJGPUVTKMVGP $GITGP\WPI XQP DGMCPPVGP $GNCUVWPIUHCMVQTGP Ō UKG NKG²G UKEJ XKGN NGKEJVICP\VTGHHGPFOKVFGO5NQICPœ\WT×EM\W6C[NQTőMGPP\GKEJPGPŌ GTYGKUV UKEJ DGK P¼JGTGO *KPUGJGP INGKEJ CWU OGJTGTGP )T×PFGP CNU KNNWUQTKUEJ <WP¼EJUV GKPOCN UKPF FKG DGQDCEJVDCTGP 6GPFGP\GP FGT 'PVITGP\WPI XQP #TDGKV PKEJV CWH YKNNM×TNKEJG /C²PCJOGP GKP\GNPGT 7PVGTPGJOGP \WT×EM\WH×JTGP FKG UKEJ GKPHCEJ \WT×EMPGJOGP NKG²GP 8KGNOGJT UKPF UKG YKG IG\GKIV YGTFGP MQPPVG (QNIG JQJGT (NGZKDKNK V¼VUCPHQTFGTWPIGPCWHFGP/¼TMVGPWPFMQORNGZGT+PVGTCMVKQPURTQ\GUUG FGT9KUUGPUVGKNWPIFKGKO¯DGTICPI\WT9KUUGPUIGUGNNUEJCHVŌUQYGKV OCPDNKEMGPMCPPŌGJGTPQEJYCEJUGPFGU)GYKEJVGTJCNVGPWPFFGPGP UKEJ 7PVGTPGJOGP PKEJV GKPHCEJ GPV\KGJGP MÑPPGP &CTCWH JCV FCU 6C[NQT/QFGNN FGT #TDGKVUIGUVCNVWPI MGKPG RCUUGPFG #PVYQTV WPF

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



KTQPKUEJGTYGKUG GTHCJTGP UVCTM CTDGKVUVGKNKI QTICPKUKGTVG WPF HTGOFDG UVKOOVG8GTTKEJVWPIGP UGNDUV GKPG IGYKUUG 'PVITGP\WPI Ō UQ GVYC FKG #TDGKVKP%CNN%GPVGTP1JPGFKGUWDLGMVKXG*CPFNWPIUMQORGVGP\UKPF FKG IGHQTFGTVGP 'KIGPUEJCHVGP XQP 9GTVUEJÑRHWPIURTQ\GUUGP QHHGPDCT PKEJVOGJT\WJCDGP <WOCPFGTGPUEJGKVGTVFKGUG1RVKQPUEJQPCPFGP8QTI¼PIGPFGT)GPG UGXQP5VTGUUWPFFGT'PVUVGJWPIPGICVKXGT(QNIGPXQP#TDGKVUKPVGPUKV¼V UGNDUV5QMÑPPGPGVYCGTYGKVGTVG*CPFNWPIUWPF'PVUEJGKFWPIUURKGN T¼WOG WPF .GTPOÑINKEJMGKVGP KP FGT #TDGKV YKEJVKIG 4GUUQWTEGP FGT $GY¼NVKIWPIXQPRQVGPVKGNNDGNCUVGPFGP#PHQTFGTWPIGPUGKPŌFCPPWPF PWT FCPP HTGKNKEJ YGPP UKG KO 'KPMNCPI OKV CPFGTGP 4GUUQWTEGP WPF FGP-QPVGZVDGFKPIWPIGPUVGJGPWPFFKG#TDGKVURGTUQPFKGUGKPUIGUCOV \WTCMVKXGP$GY¼NVKIWPIFGT#PHQTFGTWPIGP\WPWV\GPXGTOCI/KVFGT #TDGKVUUKVWCVKQP IGIGDGPG .GKUVWPIUCPHQTFGTWPIGP UKPF PWT GKPG 5GKVG XQP #TDGKVUKPVGPUKV¼V WPF 5VTGUU FKG (¼JKIMGKV 4GUUQWTEGP CNU .GKU VWPIUXQTCWUUGV\WPIGPPWV\DCT\WOCEJGPWPFUQGKPG$CNCPEG\YKUEJGP #PHQTFGTWPIGP WPF .GKUVWPIUXQTCWUUGV\WPIGP JGTDGK\WH×JTGP FGTGP CPFGTG/KV$GITGP\WPIGPFGT#PHQTFGTWPIGPCNNGKPN¼UUVUKEJFCYGPKI GTTGKEJGP #WUUKEJVUTGKEJGTG 1RVKQPGP \WT CPIGOGUUGPGP $GJGTTUEJWPI XQP #T DGKVUKPVGPUKV¼VO×UUGPFGOGPVURTGEJGPFCP\YGK5VGNNGP\WINGKEJCPUGV \GPCPFGPQDLGMVKXGP)GIGDGPJGKVGPWPFCPFGPUWDLGMVKXGP$GY¼NVK IWPIUUVTCVGIKGP &CU N¼WHV \WO GKPGP CWH GKPG 4GIWNKGTWPI XQP .GKU VWPIUXGTCWUICDWPI CWH PGWGT 'DGPG WPF \WO CPFGTGP CWH TGHNGZKXG #TDGKVUIGUVCNVWPIJKPCWU 'KPG 4GIWNKGTWPI XQP .GKUVWPIUCPHQTFGTWPIGP OWUU UKEJ M×PHVKI XQP FGT GKP\GNPGP 8GTTKEJVWPI WPF FGT GKP\GNPGP #TDGKVUCWHICDG NÑUGP &GPP UKG UKPF GU FKG UKEJ KPHQNIG FGT 'PVITGP\WPI XQP #TDGKV GKPGT 4GINGOGPVKGTWPIWPF$GITGP\WPIGPV\KGJGPYGKNUKG\WPGJOGPFFWTEJ FKG 5KVWCVKQP WPF FGP -QPVGZV OKVDGUVKOOV YGTFGP #WEJ FKG GPIG $GITGP\WPI XQP V¼INKEJGP QFGT YÑEJGPVNKEJGP #TDGKVU\GKVGP GTUEJGKPV CWUFGPUGNDGP)T×PFGPRTQDNGOCVKUEJ5VCVVFGUUGPGTUEJGKPVGUUKPPXQNN WPF OÑINKEJ KP N¼PIGTGP


0ETER
"RÎDNER

\YKUEJGP 2TQLGMVGP DGUVKOOVG /KPFGUV\GKVGP \WT 4GIGPGTCVKQP XQP 4GUUQWTEGPQFGT\WT9GKVGTDKNFWPIXQT\WUGJGP >CTVKIG4GIWNKGTWPIGPCWEJCWHGKPGTPGWGP'DGPGOCEJGPCDGTPWT FCPP5KPPYGPPKO/CPCIGOGPVCWH5GKVGPFGT+PVGTGUUGPXGTVTGVGTFGT $GNGIUEJCHVGPWPFDGKFGP#TDGKVURGTUQPGPUGNDUVFCU$GYWUUVUGKPXQP FGT $GFGWVWPI KPUDGUQPFGTG FGT RGTUQPCNGP WPF UQ\KCNGP 4GUUQWTEGP H×T FKG .GKUVWPIUH¼JKIMGKV H×T UQ\KCN PCEJJCNVKIGU #TDGKVGP WPF H×T FGTGP 8GTNGV\NKEJMGKV Y¼EJUV &KGUGU .GKVDKNF UQ\KCN PCEJJCNVKIGT #T DGKVUU[UVGOG DGTWJV CWH FGT 'KPUKEJV FCUU YGUGPVNKEJG 4GUUQWTEGP FGT NGDGPFKIGP #TDGKV FCTWPVGT FCU -ÑPPGP WPF 9KUUGP CWEJ FKG -TGCVK XKV¼V WPF 4GHNGZKQPUH¼JKIMGKV QFGT FKG 3WCNKV¼V UQ\KCNGT $G\KGJWPIGP FKG 'KIGPUEJCHV JCDGP UKEJ KP FGT #TDGKV KO 2TQ\GUU KJTGT 8GTCWUIC DWPIPKEJV\WXGTDTCWEJGPUQPFGTP\WTGIGPGTKGTGPQFGTICT\WYCEJ UGPUQNCPIGFKG #TDGKVUKPVGPUKV¼VGKPGPŌHTGKNKEJUEJYKGTKI\WDGUVKO OGPFGPŌ5EJYGNNYGTVPKEJV ×DGTUVGKIV$GK×DGTJÑJVGT #TDGKVUKPVGPUK V¼VLGPUGKVUFKGUGU5EJYGNNYGTVUYGTFGPFKGUG4GUUQWTEGPFCIGIGPXGT PWV\V &WTEJ FKGUGU -TKVGTKWO WPVGTUEJGKFGP UKEJ KPVGPUKXG XQP PCEJ JCNVKIGP#TDGKVUU[UVGOGP +P#PDGVTCEJVFGT5EJYKGTKIMGKVFKG$CNCPEG\YKUEJGP#PHQTFGTWPIGP WPFFGO'TJCNVFGT 4GUUQWTEGP CNU .GKUVWPIUXQTCWUUGV\WPIGP KO MQP MTGVGP#TDGKVURTQ\GUU\WHKPFGPKUVFCU2TKP\KRTGHNGZKXGT#TDGKVUIGUVCN VWPI IGHQTFGTV
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



WPFFGTGP(QNIGPFKGMCWOXQTJGT\WUCIGP UKPF&CJGTKUVFGT)GUVCN VWPIURTQ\GUU CNU GXQNWVKQP¼TGT WPF \[MNKUEJGT 8QTICPI CP\WNGIGP KP FGO Ō KPFKXKFWGNN WPF MQNNGMVKX Ō KOOGT YKGFGT GZRNQTCVKX CPIGNGIVG 8GT¼PFGTWPIGP XQTIGPQOOGP KP KJTGP 9KTMWPIGP DGQDCEJVGV WPF KO .KEJVG JCPFNWPIUNGKVGPFGT


!NS¼TZE
ZUR
2EALISIERUNG
NACHHALTIGER
!RBEITSSYSTEME

&C FKG XGTDTGKVGVG 9KGFGTMGJT FGT #TDGKVUKPVGPUKV¼V PWP XQTPGJONKEJ DGK JQEJ SWCNKHK\KGTVGT #TDGKV GKPG XGTINGKEJUYGKUG PGWG 'TUEJGKPWPI KUV UKPF 'THCJTWPIGP OKV WPF TGCNKUVKUEJG #PU¼V\G \WT 4GCNKUKGTWPI PCEJJCNVKIGT#TDGKVUU[UVGOGPQEJPKEJVUGJT\CJNTGKEJWPF\WXGTN¼UUKI 7PVGTPGJOGP FKG FKG \WITWPFG NKGIGPFG 2TQDNGOCVKM GTMCPPV JCDGP WPF KJT KP DGUQPFGTGO /C²G CWUIGUGV\V UKPF JCDGP CDGT DGIQPPGP XGTUEJKGFGPG#PU¼V\G\WO'TJCNVWPF\WT4GIGPGTCVKQPXQP4GUUQWTEGP FGTNGDGPFKIGP#TDGKV\WKFGPVKHK\KGTGPWPF\WGTRTQDGP+O(QNIGPFGP YGTFGPFKGYKEJVKIUVGPFKGUGTUKEJOGKUVPQEJKO'ZRGTKOGPVKGTUVCFKWO DGHKPFNKEJGP#PU¼V\GMWT\XQTIGUVGNNV 'KPGTUVGT#PUCV\MP×RHVCPFKGPWPUEJQPGVCDNKGTVG2TCZKUMQPVKPWKGTNK EJGT 8GTDGUUGTWPI CP &KGUGT NKGIV LC DGTGKVU FCU 5EJGOC TGHNGZKXGT #TDGKVUIGUVCNVWPI \WITWPFG 9GPP PWP FCU #WIGPOGTM PKEJV PWT CWH FKG QTICPKUCVQTKUEJGP WPF OCVGTKGNNGP $GFKPIWPIGP WPF #DN¼WHG FGU #TDGKVURTQ\GUUGU UQPFGTP XQT CNNGO CWEJ CWH FKG #TV WPF 9GKUG IG TKEJVGV YKTF YKG OKV FGP FCDGK GKPIGUGV\VGP RGTUQPCNGP WPF UQ\KCNGP 4GUUQWTEGPFGTNGDGPFKIGP#TDGKVWOIGICPIGPYKTFFCPPMÑPPGPCWU FKGUGT #TV 4GHNGZKQP UGJT MQPMTGVG 5EJTKVVG \WO #DDCW XQP +PVGPUKV¼V WPF \WT DGUUGTGP $GY¼NVKIWPI XQP #PHQTFGTWPIGP IGYQPPGP YGTFGP 8QTCWUUGV\WPIKUVHTGKNKEJFCUUFCH×TIGP×IGPF


0ETER
"RÎDNER

QPURTQ\GUUGPKPUDGUQPFGTGFKGUQ\KCNGP$G\KGJWPIGPWPFFKGQTICPKUC VKQPCNGP$GFKPIWPIGPCNUGTYGKVGTVG4GUUQWTEGPRQUKVKXGPVYKEMGNP 'KP \YGKVGT #PUCV\ UKGJV FKG OGJT QFGT YGPKIGT TGIGNO¼²KIG )GY¼J TWPI XQP N¼PIGTGP CTDGKVUHTGKGP
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



UVCNVWPI PCEJJCNVKIGT #TDGKVUU[UVGOG &CTCWH YGKUV CWEJ CWUFT×EMNKEJ FGT +.14GRQTV ×DGT OGPVCNG )GUWPFJGKV KP FGT #TDGKV JKP )CDTKGN .KKOCVCKPGP 'KP H×PHVGT #PUCV\ VTCEJVGV FWTEJ IG\KGNVGU %QCEJKPI XQP JQEJ DGCP URTWEJVGP .GKUVWPIUVT¼IGTP FGTGP 4GHNGZKQPUH¼JKIMGKV WPF RGTUÑPNKEJG $GY¼NVKIWPIUUVTCVGIKGPRQUKVKX\WDGGKPHNWUUGP 'UXGTUVGJVUKEJFCUUFKGUG #PU¼V\G QDINGKEJ UGJT WPVGTUEJKGFNKEJ CP IGNGIV LGYGKNU H×T UKEJ IGPQOOGP FQEJ PWT UGJT DGITGP\VG 2GTURGMVK XGP CWHYGKUGP +PHQNIGFGUUGP MÑPPGP UKG KO *KPDNKEM CWH FKG DTGKVG 4GCNKUKGTWPI UQ\KCN PCEJJCNVKIGT #TDGKVUU[UVGOG LGYGKNU CWEJ PWT DG ITGP\VG9KTMWPIGPGPVHCNVGP)NGKEJYQJNKUVGUDGCEJVNKEJHGUV\WUVGNNGP FCUU UKG ×DGTYKGIGPF PKEJV PWT CWH FKG 'PVYKEMNWPI KPFKXKFWGNNGT $G Y¼NVKIWPIUUVTCVGIKGP JQJGT .GKUVWPIUCPHQTFGTWPIGP CPIGNGIV UKPF UQPFGTPCWHFGT$CUKUMQNNGMVKXGT4GHNGZKQPCWEJFKG'PVYKEMNWPIXGT VTCWGPUXQNNGTWPVGTUV×V\GPFGTWPFMQQRGTCVKXGTUQ\KCNGT$G\KGJWPIGPCNU 4GUUQWTEG KO #WIG JCDGP 0QVYGPFKI DNGKDV CDGT KP FGP LGYGKNKIGP 1TICPKUCVKQPGPGKPGH×TFKGTGUUQWTEGPQTKGPVKGTVG2GTURGMVKXGCWH#TDGKV CWHIGUEJNQUUGPG WPF DGI×PUVKIGPFG -WNVWT \W GPVYKEMGNP WPF KP FGT )GUGNNUEJCHV KPUIGUCOV WPVGTUV×V\GPFG 4CJOGPDGFKPIWPIGP \W UEJCH HGP



(ANDLUNGSEMPFEHLUNGEN
UND
OFFENE
&RAGEN

+PFKGUGOCDUEJNKG²GPFGP-CRKVGNFGU6TGPFTGRQTVUYGTFGP*CPFNWPIU GORHGJNWPIGP \WUCOOGPIGUVGNNV WPF QHHGPG (TCIGP CWHIGYQTHGP FKG UKEJ CWU FGP XQTCPIGJGPF CWUIGDTGKVGVGP /CVGTKCNKGP MQP\GRVKQPGNNGP ¯DGTNGIWPIGP WPF #PU¼V\GP \WT )GUVCNVWPI PCEJJCNVKIGT #TDGKVUU[UVG OGGTIGDGP  <WP¼EJUVGKPOCNDNGKDVHGUV\WJCNVGPFCUU×DGTFKGIGPCWG#TDGKVU UKVWCVKQPXKGNGTJQEJDGNCUVGVGTWPFJQEJSWCNKHK\KGTVGT#PIGUVGNNVGT WPF ×DGT CPFGTG $GTGKEJG GPVITGP\VGT #TDGKV PWT YGPKI GORKTKUEJ XGTN¼UUNKEJGU/CVGTKCNXGTH×IDCTKUV+PFGT8GTICPIGPJGKVUKPFXQT



0ETER
"RÎDNER

CNNGO #TDGKVURTQ\GUUG OKV CTDGKVUVGKNKI RTQFW\KGTGPFGP 6¼VKIMGKVGP WPF GJGT TQWVKPKUKGTVG 5VCPFCTFD×TQV¼VKIMGKVGP WPVGTUWEJV YQTFGP &KGUGGPVURTCEJGPLCCWEJFGTITQ²GP/GJT\CJNV[RKUEJGT #TDGKVU UKVWCVKQPGP /KV FGT TCUEJ YCEJUGPFGP
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



KJTGT $GY¼NVKIWPI \W GZRGTKOGPVKGTGP $GKURKGNG FCH×T UKPF GVYC FKG8GTITѲGTWPIFGUQTICPKUCVKQPCNGPœ5NCEMUő WPFFGT2GTUQPCN DGOGUUWPIFKGFKG)GY¼JTWPIXQP5CDDCVKECNUQFGTGKPGœ$G\CJ NWPI FWTEJ


0ETER
"RÎDNER

FGTP CWEJ UKEJGTIGUVGNNV YGTFGP FCUU CWHITWPF YKGFGTMGJTGPFGT IGOGKPUCOGT 4GHNGZKQP WPF $GYGTVWPI PGWG #TDGKVUYGKUGP MQN NGMVKXIGNGTPVWPFWPDGCDUKEJVKIVG0GDGPHQNIGPMQPVTQNNKGTVYGTFGP MÑPPGP 5Q NKG²G UKEJ KO 'KP\GNPGP GZRNQTKGTGP YKG CWEJ WPVGT 9GVVDGYGTDUDGFKPIWPIGP JKPTGKEJGPFG 4GUUQWTEGP GPVYKEMGNV YGTFGPMÑPPGPWOJQJG#TDGKVUCPHQTFGTWPIGPQJPGIGUWPFJGKVNK EJG5EJ¼FGP\WDGY¼NVKIGP  &KG )TWPFU¼V\G TGHNGZKXGT #TDGKVUIGUVCNVWPI OCEJGP GU FCT×DGT JKPCWUGTHQTFGTNKEJFCUTGUUQWTEGPQTKGPVKGTVG)TWPFXGTUV¼PFPKUFGT <WUCOOGPJ¼PIG XQP *CPFNWPIUCPHQTFGTWPIGP WPF *CPFNWPIU OÑINKEJMGKVGP KP FGT #TDGKV UGNDUV YKGFGTJQNV GKPGT MTKVKUEJGP ¯ DGTRT×HWPI\WWPVGT\KGJGP#WEJYGPPGUFGT\GKVFKGXQTJGTTUEJGP FGP /QFGNNXQTUVGNNWPIGP \WT 'TMN¼TWPI IGUWPFJGKVNKEJGT 9KTMWP IGP XQP #TDGKVUCPHQTFGTWPIGP WPF DGNCUVWPIGP NKGHGTV Ō WPF UKEJ FCTKPHT×JGTGP#PU¼V\GPFGWVNKEJ×DGTNGIGPGTYGKUVŌFCTHGUPKEJV CNUœGYKIG9CJTJGKVőIGPQOOGPYGTFGP+O<WIGFGTXQTIGUEJNC IGPGP KPVGPUKXKGTVGP 7PVGTUWEJWPIGP \WT +PVGPUKV¼V WPF 0CEJJCN VKIMGKVXQP#TDGKVURTQ\GUUGPMCPPUKEJFWTEJCWU\GKIGPFCUU#WU UCIGP FKGUGU PGWGP )TWPFOQFGNNU TGXKFKGTV QFGT GTI¼P\V YGTFGP O×UUGP  &KG 6CTKHRCTVGKGP UKPF IGHQTFGTV IGUV×V\V CWH FGTCTV XGTVKGHVG 'T MGPPVPKUUG×DGTPGICVKXGIGUWPFJGKVNKEJG(QNIGPJQJGTRU[EJKUEJGT $GNCUVWPIGPWPFKJTGT-QUVGPPCEJPGWGP4GIWNKGTWPIUHQTOGPH×T FKG $GITGP\WPI XQP DGNCUVGPFGP #TDGKVUCPHQTFGTWPIGP \W UWEJGP &KGU DGVTKHHV KP GTUVGT .KPKG CDGT PKEJV PWT HNGZKDNG #TDGKVU\GKVTG IGNWPIGP5KGO×UUGPFGP1TICPKUCVKQPGPIGP×IGPF5RKGNT¼WOGFGT #TDGKVUIGUVCNVWPINCUUGP WPF \WINGKEJ FKG 4GIGPGTCVKQP RGTUQPCNGT WPFUQ\KCNGT4GUUQWTEGPKPCWUTGKEJGPFGO7OHCPIGTOÑINKEJGP  /KVRQUKVKXGP$GKURKGNGPGTHQNITGKEJGT)GUVCNVWPI PCEJJCNVKIGT #T DGKVUU[UVGOG O×UUGPFKG#WHOGTMUCOMGKV CWH 2TQDNGOG KPVGPUKXGT #TDGKVURTQ\GUUGIGUVGKIGTVWPFFCU$GYWUUVUGKPH×TFKG/ÑINKEJMGK VGPFGT'PVYKEMNWPIXQP4GUUQWTEGP WPF PCEJJCNVKIGT #TDGKVUIGU VCNVWPIGTJÑJVYGTFGP&KGUDGVTKHHVKPGTUVGT.KPKG XGTCPVYQTVNKEJG #MVGWTGKP1TICPKUCVKQPGPCDGTCWEJRQVGPVKGNNIGH¼JTFGVG#TDGKVU

&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



RGTUQPGPUGNDUV'UIKNVFCH×TGKP-NKOCMTKVKUEJGTÑHHGPVNKEJGT#WH OGTMUCOMGKV\WGPVYKEMGNP

,ITERATUR #PVQPQXUM[ #  *GCNVJ 2TQOQVKPI (CEVQTU CV 9QTM 6JG 5GPUG QH %QJGTGPEG +P -CNKOQ 4 'N$CVCXK / # %QQRGT % .

'FU2U[EJQUQEKCN(CEVQTUCV9QTMCPFVJGKT4GNCVKQPVQ*GCNVJ )GPGXC9QTNF*GCNVJ1TICPKUCVKQP #PVQPQXUM[ #  *GCNVJ 5VTGUU CPF %QRKPI 0GY 2GTURGEVKXGU QP/GPVCNCPF2J[UKECN9GNN$GKPI5CP(TCPEKUEQ,QUUG[$CUU $CDDCIG%&KG©MQPQOKGFGT/CUEJKPG0CEJFTWEMFGT1TKIK PCN×DGTUGV\WPIXQPœ1PVJG'EQPQO[QH/CEJKPGT[CPF/CPWHCE VWTGUőXQP$GTNKP-WNVWTXGTNCI-CFOQU $KVVPGT55EJKGVKPIGT/5EJTQVJ,9GKPMQRH%%CNN%GP VGTŌ0GWG6C[NQTKUKGTWPIQFGTKPPQXCVKXG&KGPUVNGKUVWPIUQTICPKUC VKQP+#6,CJTDWEJ)GNUGPMKTEJGP+#6 $TÑFPGT 2  (CDTKM  #NVGTPCVKXG 'PVYKEMNWPIURHCFG KP FKG <WMWPHVFGT(CDTKM$GTNKPGFKVKQPUKIOC $TÑFPGT2(QTUNKP,1VGORQTCQOQTGUŌ9J[9QTM+PVGP UKV[CICKPKUCP+UUWG+P&QEJGTV[2(QTUNKP,5JCPK# 'FU %TGCVKPI 5WUVCKPCDNG 9QTM 5[UVGOU 'OGTIKPI 2GTURGEVKXGU CPF 2TCEVKEG HQTVJEQOKPI $TÑFPGT2-ÑVVGT9 *I(TKUEJGT9KPFKPFGT(CDTKM5RKGN TGIGNP WPF .GKVDKNFGT XQP 8GT¼PFGTWPIURTQ\GUUGP $GTNKP *GKFGN DGTI5RTKPIGT $TÑFPGT2)CTKDCNFQ(1GJNMG22GMTWJN79QTM1TIC PKUCVKQP CPF 'ORNQ[OGPV 6JG %TWEKCN 4QNG QH +PPQXCVKQP 5VTCVG IKGU)GNUGPMKTEJGP+#6



0ETER
"RÎDNER

'21%4GUGCTEJ)TQWR0GY(QTOUQH9QTM1TICPKUCVKQP%CP 'WTQRG TGCNKUG KUV RQVGPVKCN! &WDNKP 'WTQRGCP (QWPFCVKQP HQT VJG +ORTQXGOGPVQH.KXKPICPF9QTMKPI%QPFKVKQPU (TKE\GYUMK ( /CUEJGYUM[ 9 0CUEJQNF ( 9QVUEJCEM 2 9QVUEJCEM9#TDGKVUDGFKPIWPIGPWPF*GT\-TGKUNCWH'T MTCPMWPIGP(QTUEJWPIUDGTKEJV$GTNKP9KUUGPUEJCHVU\GPVTWO )CDTKGN 2 .KKOCVCKPGP /4 'F  /GPVCN *GCNVJ KP VJG 9QTMRNCEG)GPGXC+PVGTPCVKQPCN.CDQWT1TICPK\CVKQP )KFFGPU #  &KG -QPUVKVWVKQP FGT )GUGNNUEJCHV (TCPMHWTV/ %CORWU )NK²OCPP 9  5KPP CNU /KVVGN KPFKTGMVGT 5VGWGTWPI 2TCMVKUEJG 'THCJTWPIGPDGKFGT+$/+P/GKPG
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



-CTCUGM 4 6JGQTGNN 6  *GCNVJ[ 9QTM 5VTGUU 2TQFWEVKXKV[ CPFVJG4GEQPUVTWEVKQPQH9QTMKPI.KHG0GY;QTM$CUKE$QQMU -KTC/(TQO+PVGPUKXG9QTM5[UVGOUVQ5WUVCKPCDNGŌ#.KVG TCVWTG4GXKGY4GRQTV&RVQH+PFWUVTKCN'EQPQOKEUCPF/CPCIG OGPV5VQEMJQNO4Q[CN+PUVKVWVGQH6GEJPQNQI[ .GKVPGT - .×FGTU ' )TGKPGT $ &WEMK # 0KGFGTOGKGT 4 8QNRGTV 9  #PCN[UG RU[EJKUEJGT #PHQTFGTWPIGP WPF $G NCUVWPIGPKPFGT$×TQCTDGKV)ÑVVKPIGP*QITGHG .GXK .  &GHKPKVKQPU CPF VJG %QPEGRVWCN #URGEVU QH *GCNVJ KP 4CNCVKQP VQ 9QTM +P -CNKOQ 4 'N$CVCYK /# %QQRGT %.

'FU 2U[EJQUQEKCN (CEVQTU CV 9QTM CPF VJGKT 4GCNCVKQPU VQ *GCNVJ)GPGXC9QTNF*GCNVJ1TICPK\CVKQP .WE\CM * 8QNRGTV 9 *I  *CPFDWEJ #TDGKVUYKUUGPUEJCHV 5VWVVICTV5EJ¼HHGT2QGUEJGN .WE\CM * 8QNRGTV 9 4CGKVJGN # 5EJYKGT9  #TDGKVUYKU UGPUEJCHV-GTPFGHKPKVKQP )GIGPUVCPFUMCVCNQI (QTUEJWPIUIGDKGVG 'UEJDQTP4-9 /QNFCUEJN/*GTTUEJCHVFWTEJ#WVQPQOKGŌ&G\GPVTCNKUKGTWPI WPF YKFGTURT×EJNKEJG #TDGKVUCPHQTFGTWPIGP +P .WV\ $ *I 'PVYKEMNWPIURGTURGMVKXGP XQP #TDGKV $GTNKP #MCFGOKG 8GTNCI  /QNFCUEJN /  +PVGTPCNKUKGTWPI FGU /CTMVGU 0GWG 7PVGTPGJ OGPUUVTCVGIKGP WPF SWCNKHK\KGTVG #PIGUVGNNVG KP +H5 +0+('5 +5( 51(+ *I ,CJTDWEJ 5Q\KCNYKUUGPUEJCHVNKEJG 6GEJPKMDGTKEJVGT UVCVVWPI 5EJYGTRWPMV /QFGTPG &KGPUVNGKUVWPIUYGNVGP $GT NKPGFKVKQPUKIOC /QNFCUEJN/$TÑFPGT2#4GHNGZKXG/GVJQFQNQI[QH +PVGT XGPVKQP +P &QEJGTV[ 2 (QTUNKP , 5JCPK # 'FU %TGCVKPI 5WUVCKPCDNG 9QTM 5[UVGOU 'OGTIKPI 2GTURGEVKXGU CPF 2TCEVKEG

HQTVJEQOKPI



0ETER
"RÎDNER

/QNFCUEJN / 5CWGT &  +PVGTPCNKUKGTWPI FGU /CTMVGU Ō <WT PGWGP &KCNGMVKM XQP -QQRGTCVKQP WPF *GTTUEJCHV +P /KPUUGP *

*I $GITGP\VG 'PVITGP\WPIGP 9CPFNWPIGP XQP 1TICPKUCVKQP WPF#TDGKV$GTNKPGFKVKQPUKIOC 0QTFJCWUG,CP\ , 2GMTWJN 7  /CPCIGOGPVOQFGP QFGT <W MWPHVUMQP\GRVG!<WT'PVYKEMNWPIXQP#TDGKVUUVTWMVWTGPWPF)TWR RGPCTDGKV KP &GWVUEJNCPF +P FKGUGNDGP *I #TDGKVGP KP PGWGP 5VTWMVWTGP! 2CTVK\KRCVKQP -QQRGTCVKQP #WVQPQOKG WPF )TWRRGP CTDGKVKP&GWVUEJNCPF/×PEJGP*CORR 2CPUG95VGIOCPP9-QUVGPHCMVQT#PIUV.CPFUDGTI.GEJ XGTNCIOQFGTPGKPFWUVTKG 2GMTWJN 7  /CEJV )TWRRGPCTDGKV IN×EMNKEJ! #TDGKVUUVTWMVWTGP $GNCUVWPIUUKVWCVKQPWPF#TDGKVU\WHTKGFGPJGKVXQP$GUEJ¼HVKIVGP+P 0QTFJCWUG,CP\ , 2GMTWJN 7 *I #TDGKVGP KP PGWGP 5VTWMVW TGP! 2CTVK\KRCVKQP -QQRGTCVKQP #WVQPQOKG WPF )TWRRGPCTDGKV KP &GWVUEJNCPF/×PEJGP*CORR 2GVGTU-9QJGTYGK²KEJ YCUKEJUGNDGT YKNN!+P/GKPG
&LEXIBILIT¼T
!RBEITSBELASTUNG
UND
NACHHALTIGE
!RBEITSGESTALTUNG



6TCWVYGKP-CNOU)'KP-QNNGMVKXXQP+PFKXKFWCNKUVGP!+PVGTGU UGPXGTVTGVWPIPGWGT$GUEJ¼HVKIVGPITWRRGP$GTNKPGFKVKQPUKIOC 7NKEJ '  #TDGKVURU[EJQNQIKG  #WHN 5VWVVICTV 2QGUEJGN WPF <×TKEJXFH 8Q² ) ) 2QPITCV\ * ,  > #TDGKVUMTCHVWPVGTPGJOGT 'KPG PGWG)TWPFHQTOFGT9CTG#TDGKVUMTCHV!-ÑNPGT


0ETER
"RÎDNER

-ATTHIAS
+NUTH
(G .ACHHALTIGE
!RBEITSGESTALTUNG
4RENDREPORTS
ZUR %NTWICKLUNG
UND
.UTZUNG
VON
(UMANRESSOURCEN -ÔNCHEN
UND
-ERING
(AMPP




0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

3CHLUSSFOLGERUNGEN
UND
!USBLICK &ORSCHUNGS
UND
(ANDLUNGSBEDARFE ZUR
NACHHALTIGEN
!RBEITSGESTALTUNG  &RAGEN
ZUR
%VOLUTION
DER
%RWERBSARBEIT

  %NTWICKLUNG
UND
6ERBREITUNG
VON (ANDLUNGSMODELLEN

  !NFORDERUNGEN
AN
0ROGRAMMSTRUKTUREN
UND &ÎRDERUNGSSTRATEGIE

  %MPFEHLUNGEN
FÔR
DIE
"ERUFSBILDUNGSPOLITIK







0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

&RAGEN
ZUR
%VOLUTION
DER
%RWERBSARBEIT

5GKVFGP#PH¼PIGPXQP$WPFGURTQITCOOGP\WT#TDGKVUIGUVCNVWPI/KVVG FGTUKGD\KIGT,CJTGFGUXGTICPIGPGP,CJTJWPFGTVUJCDGPUKEJFKGQTIC PKUCVQTKUEJGP$GFKPIWPIGPGDGPUQYKGFKGUGMVQTCNGPWPFSWCNKHKMCVQTK UEJGP 5VTWMVWTGP FGT #TDGKV ITWPFNGIGPF IGYCPFGNV #TDGKV JCV KP FGT YKUUGPUDCUKGTVGP&KGPUVNGKUVWPIUIGUGNNUEJCHVGKPCPFGTGU)GUKEJVCNUKO CWUIGJGPFGP+PFWUVTKG\GKVCNVGTWPFKPUDGUQPFGTGFCUYCUCPKJTRTQD NGOCVKUEJ UGKP MCPP WPF FCJGT FGT DGYWUUVGP )GUVCNVWPI DGFCTH KUV KOOGT YKGFGT XQP 0GWGO \W DGUVKOOGP &CDGK KUV GU FWTEJCWU OÑI NKEJ FCUU œCNVGő CWH GKPGT HT×JGTGP 'PVYKEMNWPIUUVWHG XQP #TDGKV H×T RTKP\KRKGNN IGNÑUV IGJCNVGPG 2TQDNGOG KP PGWGO )GYCPFG WPF WPVGT PGWGP $GFKPIWPIUMQPUVGNNCVKQPGP YKGFGTMGJTGP WPF LGV\V XQTTCPIKI CPFGTG)TWRRGPXQP$GUEJ¼HVKIVGPDGVTGHHGPCNUKPGKPGTHT×JGTGP2JCUG 9¼JTGPF MÑTRGTNKEJG $GNCUVWPIGP WPF RJ[UKUEJGT )GUWPFJGKVUXGT UEJNGK²OKVFGO¯DGTICPIXQPFGT+PFWUVTKG\WT&KGPUVNGKUVWPIUIGUGNN UEJCHV CNU GKP VGPFGP\KGNN NÑUDCTGU 2TQDNGO GTUEJKGPGP UVGJV WPVGT $G FKPIWPIGPFGT(NGZKDKNKUKGTWPIFGT6GTVKCTKUKGTWPIWPF-WPFGPQTKGPVKG TWPI UQYKG FGT OÑINKEJGTYGKUG XKTVWGNNGP -QQRGTCVKQP KP 7PVGTPGJ OGPUPGV\YGTMGPFKG&WTEJJCNVDCTMGKVXQP#TDGKV×DGTFKG&CWGTGKPGU 'TYGTDUNGDGPU GTPGWV KP (TCIG 9¼JTGPF MÑTRGTNKEJG $GNCUVWPIGP FGT 2TQFWMVKQPUCTDGKV PQEJ CNU GKPG WTURT×PINKEJG FWTEJ FGP 9KFGTUVCPF FGT \W VTCPUHQTOKGTGPFGP /CVGTKG SWCUK PCVWTIGIGDGPG $GFKPIWPI GT UEJKGPGPFKGFWTEJFGP'KPUCV\VGEJPKUEJGT*KNHUWPF5EJWV\OKVVGNWPF FKG )GUVCNVWPI FGT #TDGKVUQTICPKUCVKQP CNNO¼JNKEJ GTVT¼INKEJ IGOCEJV YWTFG YGTFGP FKG PGWGP $GNCUVWPIGP KP XKGN QHHGPUKEJVNKEJGTGT 9GKUG IGTCFG FWTEJ QTICPKUCVQTKUEJG 'PVUEJGKFWPIGP WPF FGP 7OICPI OKV OGPUEJNKEJGT#TDGKVUMTCHVIGUEJCHHGP5KGUKPFCNUQWP\YGKHGNJCHVOGP UEJGPIGOCEJV WPF XQP /GPUEJGP \W XGTCPVYQTVGP FKG KJTGTUGKVU KP KJTGP 'PVUEJGKFWPIGP INQDCNGP YKTVUEJCHVNKEJGP
3CHLUSSFOLGERUNGEN
UND
!USBLICK



5KEJGTWPIUU[UVGOG ×DGT FKG 5VÑTWPI FGT RJ[UKUEJGP WPF MWNVWTGNNGP 4GRTQFWMVKQPFGT)GUGNNUEJCHVWPF×DGTFGPFCTCWUTGUWNVKGTGPFGP/CP IGNCPH×TFCU2TQFWMVKQPUU[UVGOCF¼SWCVSWCNKHK\KGTVGP(CEJMT¼HVGPKP GKPGT 9GKUG CWH FKG )GUGNNUEJCHV KPUIGUCOV \WT×EMUEJNCIGP FKG FGTGP <WMWPHVUH¼JKIMGKVKP(TCIGUVGNNV +PFGPXQTUVGJGPFGP6TGPFTGRQTVUUKPFPGWG$GNCUVWPIUMQPUVGNNCVKQPGP KJTG$GFKPIWPIGPWPFKJTKPPGTGT <WUCOOGPJCPICPUCV\YGKUGGTMGPP DCT IGYQTFGP GKP GORKTKUEJ IGUKEJGTVGU )GUCOVDKNF GZKUVKGTV LGFQEJ PKEJV)GTCFGKPFGT#TDGKVURQNKVKMDGUVGJVKOOGTFKG )GHCJT FCUU CWH PWT GZGORNCTKUEJGT 'XKFGP\ DGTWJGPFG GKPRT¼IUCOG -QP\GRVWCNKUKG TWPIGP QFGT 6TGPFU CWU 5VWFKGP FKG PWT H×T GKP\GNPG $TCPEJGP QFGT $GVTKGDUITѲGP TGRT¼UGPVCVKX UKPF \WT )TWPFNCIG WP\WVTGHHGPFGT 8GT CNNIGOGKPGTWPIGP IGPQOOGP YGTFGP &GUJCND KUV GU PQVYGPFKI CNNGU YCUFKGUG6TGPFTGRQTVUXGTOKVVGNVJCDGPPWPCO'PFGINGKEJYKGFGTKP (TCIG\WUVGNNGPŌPKEJVKO5KPPGFGT4GNCVKXKGTWPIWPF0GWVTCNKUKGTWPI KJTGT 4GUWNVCVG UQPFGTP KO 5KPPG FGT 'PVYKEMNWPI XQP HQTUEJWPIUNGK VGPFGP(TCIGPFGTGP$GCPVYQTVWPIWPUOGJT-NCTJGKV×DGTFKG4GCNKV¼V FGT#TDGKVKP&GWVUEJNCPFDTKPIGPUQNN  &KG+PVGITCVKQPXQP2TQFWMVKQPUWPF&KGPUVNGKUVWPIUV¼VKIMGKVPKEJV PWTKPFGOUGNDGP$GVTKGDUQPFGTPKO #TDGKVUCNNVCIFGTUGNDGP2GT UQP YWTFG GKPFTWEMUXQNN CWH )TWPFNCIG XQP TGRT¼UGPVCVKXGP 7O HTCIGPKPFGT+PXGUVKVKQPUI×VGTKPFWUVTKGUQYKGXQP(CNNUVWFKGPKPGK PGO DTGKVGTGP /KZ XQP +PFWUVTKGDTCPEJGP CWHIG\GKIV +P WOIG MGJTVGT2GTURGMVKXGN¼UUVUKEJFKGUG+PVGITCVKQPCWEJKO&KGPUVNGKU VWPIUDGTGKEJ DGQDCEJVGP YGPP GVYC 'PFUVWHGP FGT 2TQFWMVKQP JKPVGTFGT.CFGPVJGMGUVCVVHKPFGP'UHGJNVLGFQEJCPGKPGTHN¼EJGP FGEMGPFGP WPF TGRT¼UGPVCVKXGP $GUVCPFUCWHPCJOG XQP 6¼VKIMGKVU KPJCNVGPWPFKJTGP (WPMVKQPGPKPUIGUCOV WPVGTFGO)GUKEJVURWPMV FGT +PVGITCVKQP XQP RTQFW\KGTGPFGP WPF FKGPUVNGKUVGPFGP 6¼VKIMGK VGP0QVYGPFKIKUVCW²GTFGOGKPG#PCN[UGFGTURG\KHKUEJGP$GNCU VWPIGPFKGCWUFGOWPOKVVGNDCTGP<WUCOOGPVTGHHGPXQP5CEJNQIKM FGT2TQFWMVKQPWPF$G\KGJWPIUNQIKMFGT-QOOWPKMCVKQP OKVFGO -WPFGPGPVUVGJGP



0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

 $GK FGT #TDGKVUIGUVCNVWPI KP FGT +PFWUVTKG WPF 2TQFWMVKQPUIGUGNN UEJCHVIKPIOCPXQPGKPGT5[PGTIKG\YKUEJGPJQJGT#TDGKVU\WHTKG FGPJGKVFGT$GUEJ¼HVKIVGPJQJGT'HHK\KGP\FGU2TQ\GUUGUWPFJQJGT 3WCNKV¼V FGU 2TQFWMVGU CWU /CI FCTKP CWEJ KOOGT GKP 5V×EM JCT OQPKUKGTGPFGU 9WPUEJFGPMGP GPVJCNVGP IGYGUGP UGKP UQ KUV FQEJ QHHGPUKEJVNKEJFCUUFKG'TDTKPIWPIGKPGT.GKUVWPIKOWPOKVVGNDCTGP -QPVCMVWPF<WUCOOGPYKTMGPOKV-WPFGPGKPGITWPFNGIGPFCPFG TG -QPUVGNNCVKQP FCTUVGNNV $GK &KGPUVNGKUVWPIUCTDGKV IGJV GU PKEJV PWTFCTWOCWUFGOMQORGVGPVGPWPFGTHQNITGKEJGP#TDGKVUXQNN\WI GKPG$GHTKGFKIWPI\W\KGJGPFKGJÑJGTDGYGTVGVYKTFCNUFKGFWTEJ GJGT PCEJN¼UUKIGP #TDGKVUXQNN\WI GTTGKEJDCTG $GNCUVWPIUOKPFG TWPI5QPFGTPGUIGJVCWEJWOFKG)GUVCNVWPIGKPGTRGTUQPCNGP$G \KGJWPI\YKUEJGPFKGPUVNGKUVGPFGO$GUEJ¼HVKIVGPWPF-WPFGPFG TGP DGKFGTUGKVU DGHTKGFKIGPFG 'PVYKEMNWPI PWT \WO 6GKN XQP FGT 5CEJNQIKMFGU MQORGVGPVGP #TDGKVUXQNN\WIUCDJ¼PIV \WO CPFGTGP 6GKNCDGT XQP GKPGT XÑNNKI GKIGPUV¼PFKIGP CWU FGT 2GTURGMVKXG FGU .GKUVWPIUXQNN\WIU œKTTCVKQPCNGPő \YKUEJGPOGPUEJNKEJGP $G\KG JWPIUNQIKM9¼JTGPF\WFGOKPFGT2TQFWMVKQPQDLGMVKXFGHKPKGTDCT KUV YCU GKP GHHK\KGPVGT 2TQ\GUU WPF GKPG IWVG 2TQFWMVSWCNKV¼V KUV YGTFGPKP&KGPUVNGKUVWPIURTQ\GUUGP#TVWPF7OHCPIFGT\WGTDTKP IGPFGP .GKUVWPI DKU \WO IGYKUUGP )TCFG )GIGPUVCPF GZRNK\KVGT QFGT KORNK\KVGT 8GTJCPFNWPIGP \YKUEJGP &KGPUVNGKUVWPIUDGUEJ¼H VKIVGPWPF-WPFGP&KG <WHTKGFGPJGKVFGU-WPFGP J¼PIV PKEJVPWT XQPQDLGMVKXKGTDCTGP'TIGDPKUMTKVGTKGPCDUQPFGTPCWEJFCXQPQD GTFKG+PVGTCMVKQPCNUCPIGPGJOGTNGDV9CUCDGTFGTGKPGCNUCPIG PGJO GORHKPFGV MCPP H×T FGP +PVGTCMVKQPURCTVPGT CNNGU CPFGTG CNU CPIGPGJO UGKP &COKV YGTFGP DGK &KGPUVNGKUVWPIUCTDGKV FKG KO -WPFGPMQPVCMV \W GTDTKPIGP KUV 2GTUÑPNKEJMGKV #PURT×EJG WPF 8GTJCNVGPUYGKUGP FGU -WPFGP \W GKPGO YGUGPVNKEJGP (CMVQT FGT #TDGKVUDGNCUVWPI FGT UKEJ KPVGPVKQPCNGT )GUVCNVWPI FWTEJ FCU 7P VGTPGJOGP XÑNNKI GPV\KGJV #TDGKVUIGUVCNVWPI DGUVGJV FCPP FCTKP FWTEJ FKG #W²GPFCTUVGNNWPI FGU 7PVGTPGJOGPU FWTEJ T¼WONKEJG WPFQTICPKUCVQTKUEJG#TTCPIGOGPVUUQYKGFWTEJ4GIGNYGTMGUKVWC VKXG$GFKPIWPIGP\WUEJCHHGPKPFGPGPWPGTY×PUEJVGUWPFH×TFKG $GUEJ¼HVKIVGPWP\WVT¼INKEJGU8GTJCNVGPXQP-WPFGPWPYCJTUEJGKP NKEJGT YKTF QFGT FWTEJ FKG DGUVKOOVG -WPFGP YGPKIGT CPIG\QIGP YGTFGP&KGUG&KOGPUKQPFGT#TDGKVUDGFKPIWPIGPKPFGT&KGPUVNGK

3CHLUSSFOLGERUNGEN
UND
!USBLICK



UVWPIUIGUGNNUEJCHVWPFFGT/ÑINKEJMGKVGPKJTGT)GUVCNVWPIKUVPQEJ YGKVIGJGPFWPGTHQTUEJV  &KG -QQRGTCVKQP \YKUEJGP 7PVGTPGJOGP FKG $KNFWPI XQP 0GV\ YGTMGPDKUJKP\WT8KUKQPXQOœXKTVWGNNGP7PVGTPGJOGPőURKGNGPKP FGTCMVWGNNGP&GDCVVG×DGTFKG 4GUVTWMVWTKGTWPI XQP 7PVGTPGJOGP GKPGJGTCWUTCIGPFG4QNNGCDGTGUJGTTUEJVGKPGORHKPFNKEJGT/CP IGN CP TGRT¼UGPVCVKXGP GORKTKUEJ DGNCUVDCTGP WPF FKHHGTGP\KGTVGP &CVGP 0GJOGP


0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

UEJ¼HVKIVGPCWUIGINKEJGPYGTFGP9GPPUQ'THQTFGTPKUUGFGT(NGZK DKNKV¼V FGT -WPFGPQTKGPVKGTWPI WPF FGT -QQRGTCVKQP OKV CPFGTGP 7PVGTPGJOGP FWTEJ MQPVKPWKGTNKEJG 'PVUEJGKFWPIGP KO #TDGKVU XQNN\WIGTH×NNVYGTFGPO×UUGPMQOOVGU\WGKPGT&KUMTGRCP\XQP #PHQTFGTWPIGPWPF4GUUQWTEGP&KGUGUVGNNVGKPGPUEJYGTYKGIGP FGP $GNCUVWPIUHCMVQT FCT 7O FKG ×DGTIGQTFPGVGP 7PVGTPGJOGPU \KGNG\WGTH×NNGPO×UUGPFKG$GUEJ¼HVKIVGP'PVUEJGKFWPIGPVTGHHGP FKG UKG GKIGPVNKEJ PKEJV VTGHHGP F×THGP WPF UKG O×UUGP J¼WHKI FKG (QNIGP FKGUGT 'PVUEJGKFWPIGP OCPIGNU \WU¼V\NKEJGT 4GUUQWTEGP FWTEJ GKIGPG /GJTCTDGKV CWUDCFGP )GUWEJV WPF GTRTQDV YGTFGP O×UUGP FCJGT GZGORNCTKUEJG /QFGNNNÑUWPIGP H×T PCEJJCNVKI IGU VCNVGVG #TDGKVURTQ\GUUG WPF TGHNGZKXG 8QTIGJGPUYGKUGP KJTGT )GU VCNVWPIFKGFKGUG&KUMTGRCP\GP×DGTYKPFGP  5GKVXKGNGP,CJTGPYKTFGKPGDTGKVG&GDCVVG×DGTFKG(NGZKDKNKUKGTWPI FGT#TDGKVIGH×JTVFKG UKEJ XQT CNNGO CWH FKG (NGZKDKNKUKGTWPI XQP $GUEJ¼HVKIWPIUXGTJ¼NVPKUUGP WPF FKG 'TYGKVGTWPI RGTUQPCNRQNKVK UEJGT &KURQUKVKQPUURKGNT¼WOG FGT 7PVGTPGJOGP MQP\GPVTKGTV +O -QPVTCUV \W FKGUGT &GDCVVG GPVJCNVGP FKG 6TGPFTGRQTVU \CJNTGKEJG *KPYGKUGFCTCWHFCUUFKG\WPGJOGPFGP(NGZKDKNKV¼VUCPHQTFGTWPIGP XQP FGP 7PVGTPGJOGP GJGT KPVGTPCNKUKGTV CNU GZVGTPCNKUKGTV YGTFGP WPF FCUU FKGUG 5VTCVGIKG PKEJV PWT FWTEJ FKG 4GIWNKGTWPI FGU #T DGKVUOCTMVGU CWHIG\YWPIGP KUV UQPFGTP CWEJ FWTEJ FKG #TV FKGUGT (NGZKDKNKV¼VUCPHQTFGTWPIGP PCJG IGNGIV YKTF &KG $GXQT\WIWPI KP VGTPGT IGIGP×DGT GZVGTPGT (NGZKDKNKV¼V DKGVGV FGP $GUEJ¼HVKIVGP JÑ JGTG $GUEJ¼HVKIWPIUUKEJGTJGKV JCV CDGT FWTEJCWU KJTGP 2TGKU JKP UKEJVNKEJFGT#TDGKVUDGNCUVWPIGP9GNEJGURG\KHKUEJGP$GNCUVWPIGP CWU FGT \WPGJOGPFGP -QORNGZKV¼V XQP #TDGKVUCPHQTFGTWPIGP CWU FGT)NGKEJ\GKVKIMGKVXGTUEJKGFGPGT#TDGKVURTQ\GUUGWPFFGT<WPCJ OGXQP7PVGTDTGEJWPIGPGKP\GNPGT #TDGKVUXQNN\×IG TGUWNVKGTGP KUV DKUJGT YGPKI GTHQTUEJV GDGPUQ YGPKI YKG IGTCFG CNVGTPFG $GNGI UEJCHVGPOKVFKGUGP$GFKPIWPIGPWOIGJGPMÑPPGP  9CTGP KP FGP KPFWUVTKGIGUGNNUEJCHVNKEJGP #PH¼PIGP FGT #TDGKVUIG UVCNVWPI /QPQVQPKG 4GRGVKVKXKV¼V IGTKPIG 3WCNKHKMCVKQPUCPHQTFG TWPIGPWPF+PVGTCMVKQPUCTOWVFKG5EJN×UUGNDGITKHHGFGU2TQDNGOKP XGPVCTUUQUEJGKPGPFKGPGWGP$GNCUVWPIGPKPFGTYKUUGPUDCUKGTVGP

3CHLUSSFOLGERUNGEN
UND
!USBLICK



&KGPUVNGKUVWPIUIGUGNNUEJCHV CWU FGO GPVIGIGPIGUGV\VGP 'ZVTGO \W TGUWNVKGTGPCDPGJOGPFG/ÑINKEJMGKVGPFGT4QWVKPKUKGTWPIFGT#T DGKVUXQNN\×IG UVCVV FGUUGP 'PVITGP\WPI WPF 'PVUVTWMVWTKGTWPI FGT #TDGKV \WPGJOGPFG -QORNGZKV¼V WPF GKP ¯DGTOC² \YKUEJGP OGPUEJNKEJGT+PVGTCMVKQPGPUKPF-GPP\GKEJGPFGT#TDGKVUDGFKPIWP IGP GJGT XQP JÑJGT DKU JQEJ 3WCNKHK\KGTVGP >GP $GNCUVWPIGP FWTEJ FKG UMK\\KGTVGP #TDGKVUDGFKPIWPIGP FKG IGUWPFJGKVNKEJGP (QNIGPFKGUGT$GNCUVWPIGPFKG-QPUGSWGP\GPXQPPKEJVPCEJJCNVK IGP#TDGKVUDGFKPIWPIGPH×TFKGKPFKXKFWGNNG-TGCVKXKV¼VWPFFKG+P PQXCVKQPUH¼JKIMGKV XQP 7PVGTPGJOGP UKPF DKUJGT PQEJ WP\WTGK EJGPF WPVGTUWEJV 'TUV TGEJV UKPF FKG .ÑUWPIUT¼WOG PQEJ YGKVIG JGPFWPMNCT-NCUUKUEJG5VTCVGIKGPFKGFGT.QIKMXQP$GNCUVWPIU ITGP\YGTVGPQFGT5VCPFCTFKUKGTWPIXQP#TDGKVU\GKVWPFOGPIGHQN IGPF×THVGPYGKVIGJGPFKPU.GGTGNCWHGP>JQJG)TCFXQP#WVQ PQOKGFKGUGT$GUEJ¼HVKIVGP NGIV GJGT 5VTCVGIKGP FGT TGHNGZKXGP #T DGKVUIGUVCNVWPI PCJG DGK FGPGP FKG $GVTQHHGPGP FCTKP WPVGTUV×V\V YGTFGP UGNDUV $GY¼NVKIWPIUUVTCVGIKGP \W GPVYKEMGNP &CDGK UVGNNV UKEJFKG(TCIGKPYGNEJGP*CPFNWPIUCTGPGPŌ\$KPPGWUKEJMQP UVKVWKGTGPFGP $TCPEJGP QFGT KP DGTWHUHCEJNKEJGP +PVGTGUUGPXGTVTG VWPIUUVTWMVWTGPŌUKEJTGHNGZKXG#TDGKVUIGUVCNVWPIGPVHCNVGPMCPP  +P FGT YKUUGPUDCUKGTVGP &KGPUVNGKUVWPIUIGUGNNUEJCHV DGMQOOV FKG \YKUEJGPDGVTKGDNKEJG /QDKNKV¼V FGT #TDGKVUMT¼HVG GKPG &KOGPUKQP FKGUKGKPFGT<WPHVIGUGNNUEJCHVUEJQPGKPOCNJCVVGFKGCDGTKOKP FWUVTKGNNGP2TQFWMVKQPUOQFGNNGJGTWPVGTFT×EMVYWTFGP¼ONKEJCNU /GFKWO FGU KPFKXKFWGNNGP -QORGVGP\GTYGTDU FGU \YKUEJGPDG VTKGDNKEJGP 9KUUGPUVTCPUHGTU CNU -CVCN[UCVQT FGT DGVTKGDNKEJGP +P PQXCVKQP WPF CNU -P×RHOCUEJKPG H×T -QQRGTCVKQPUPGV\G &KGUG 6JGOCVKMDGMQOOVDGUQPFGTG4GNGXCP\XQTFGO*KPVGTITWPFFCUU FKG \YKUEJGPDGVTKGDNKEJG /QDKNKV¼V GPVIGIGP GKPGT XGTDTGKVGVGP 5GNDUVV¼WUEJWPI FGT )GUGNNUEJCHV GDGP PKEJV \WPKOOV UQPFGTP Ō DGFKPIV FWTEJ FGOQITCRJKUEJGP 9CPFGN *ÑJGTSWCNKHK\KGTWPI WPF WPXQNNUV¼PFKIG 6TCPUHQTOCVKQP FGU #NNGKPGTP¼JTGT/QFGNNU KP &GWVUEJNCPFŌVGPFGP\KGNNGJGTCDPKOOV&CFWTEJMQOOVFKG(TCIG CWHFKG6CIGUQTFPWPI YKGXKGN GZVGTPGT 2GTUQPCNCWUVCWUEJ H×T FKG GTHQNITGKEJG 'PVYKEMNWPI XQP 7PVGTPGJOGP PQVYGPFKI KUV WPF



0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

FWTEJYGNEJG4CJOGPDGFKPIWPIGPFKG/QDKNKV¼VIGHÑTFGTV YGTFGP MCPP



%NTWICKLUNG
UND
6ERBREITUNG
VON (ANDLUNGSMODELLEN

&KG XQTUVGJGPFGP (TCIGP PCEJJCNVKIGT #TDGKVUIGUVCNVWPI YKG YKT UKG CWUFGP6TGPFTGRQTVUCNUXQTFTKPINKEJJGTCWUNGUGPH×JTGP\WGKPGT4GK JGPQVYGPFKIGT*CPFNWPIUOQFGNNGFKGYKTYKGHQNIVUMK\\KGTGP  'KP YGUGPVNKEJGT $GNCUVWPIUHCMVQT œPGWGT #TDGKVő KUV FKG &KUMTG RCP\XQPPGWGP#PHQTFGTWPIGPWPFGZRNK\KVGP.GKVDKNFGTPFGT-WP FGP WPF -QQRGTCVKQPUQTKGPVKGTWPI PCEJ CW²GP WPF FGO <WT×EM DNGKDGP FGT 7PVGTPGJOGPUMWNVWT IGIGP×DGT FKGUGP #PHQTFGTWPIGP PCEJKPPGP>9CPFGNFGT7PVGTPGJOGPUMWNVWTKPUDGUQPFGTGXQP 2TQFWMVKQPUWPVGTPGJOGP KO *KPDNKEM CWH FKG 'THQTFGTPKUUG FGT YKUUGPUDCUKGTVGP&KGPUVNGKUVWPIUIGUGNNUEJCHVUQNNVGFWTEJ8GTDWPF RTQLGMVG XQP -/7 WPVGTUV×V\V YGTFGP *KGTDGK UKPF FKG 6CTKHRCTV PGTWPFDGVTKGDNKEJGP+PVGTGUUGPXGTVTGVWPIGPKPRTQOKPGPVGT9GKUG GKP\WDG\KGJGP  'KPG ITWPFNGIGPFG 5VTCVGIKG \WT $GY¼NVKIWPI XQP #TDGKVUCPHQTFG TWPIGP KP FGT YKUUGPUDCUKGTVGP &KGPUVNGKUVWPIUIGUGNNUEJCHV KUV FCU œNGDGPUNCPIG.GTPGPő9GKVFCXQPGPVHGTPVDGTGKVU4GCNKV¼V\WUGKP YKTF FCU NGDGPUNCPIG .GTPGP FWTEJ FKG $GFKPIWPIGP FGT œPGWGP #TDGKVő \YCT ITWPFNGIGPF GTHQTFGTV CDGT MGKPGUYGIU FWTEJI¼PIKI IGHÑTFGTV UQPFGTP \WINGKEJ CWEJ DGJKPFGTV 9¼JTGPF FCU .GTPGP KO#TDGKVUXQNN\WI\WPKOOVHGJNVGUCP
3CHLUSSFOLGERUNGEN
UND
!USBLICK



TWPIGPUVGNNGP 8GTOGKFWPIXQP7PVGTHQTFGTWPIUQPFGTPCWEJKP FGO 5KPPGFCUUFKG\GKVNKEJGPWPFDGNCUVWPIUO¼²KIGP5RKGNT¼WOG H×T.GTPRTQ\GUUGIGUKEJGTVUKPF 8GTOGKFWPIXQP¯DGTHQTFGTWPI  7PVGT FGO &TWEM YCEJUGPFGT (NGZKDKNKV¼VUCPHQTFGTWPIGP JCDGP 5[UVGOG FGT (×JTWPI FWTEJ


0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

WPVGT 'KPDG\KGJWPI FGT 6CTKHRCTVPGT WPF DGVTKGDNKEJGP +PVGTGUUGP XGTVTGVWPIGPCPIGTCVGP  0CEJJCNVKIG )GUVCNVWPI PGWGT #TDGKV MCPP UKEJ PWT \WO MNGKPGTGP 6GKNCWHFKG4GIWNKGTWPIQDLGMVKXKGTDCTGT4CJOGPDGFKPIWPIGPXGT NCUUGP\WOITѲGTGP6GKNIGJVGUWOFKGCMVKXG$GY¼NVKIWPIMQO RNGZGT WPF MQPVKPIGPVGT #TDGKVUCPHQTFGTWPIGP &CU DKUJGT PWT KP )TWPF\×IG UMK\\KGTVG -QP\GRV FGT TGHNGZKXGP CP FGT 2GTURGMVKXG FGT 5CNWVQIGPGUG UVCVV FGT 2CVJQIGPGUG CWUIGTKEJVGVGP #TDGKVUIGU VCNVWPIUQNNVGKPDGVTKGDNKEJGP/QFGNNXQTJCDGPGTRTQDVWPFKP×DGT VTCIDCTG/GVJQFGPWPF8QTIGJGPUYGKUGP×DGTUGV\VYGTFGP



!NFORDERUNGEN
AN
0ROGRAMMSTRUKTUREN
UND &ÎRDERUNGSSTRATEGIE

¯DGTFKG'PVYKEMNWPI'TRTQDWPIWPF8GTYGTVWPIPQVYGPFKIGT*CPF NWPIUOQFGNNG JKPCWU GTUEJGKPGP CWEJ #PRCUUWPIGP FGT 2TQITCOO UVTWMVWTGP WPF (ÑTFGTWPIUUVTCVGIKG GTHQTFGTNKEJ WO PCEJJCNVKIG #T DGKVUIGUVCNVWPIYKTMUCOWO\WUGV\GP  &KG6TGPPWPIFGT2TQITCOODGTGKEJGKP #TDGKVUIGUVCNVWPIKO2TQ FWMVKQPU WPF KO &KGPUVNGKUVWPIUDGTGKEJ JCVVG KJTG $GTGEJVKIWPI UQNCPIG GU FCTWO IKPI &KGPUVNGKUVWPIGP DGUQPFGTU \W CM\GPVWKG TGP WO FGP 9CPFGN XQP FGT +PFWUVTKG \WT &KGPUVNGKUVWPIUIGUGNN UEJCHV KP FGP 2TQITCOOUVTWMVWTGP PCEJ\WXQNN\KGJGP #PIGUKEJVU FGT \WPGJOGPFGP +PVGITCVKQP XQP 2TQFWMVKQPU WPF &KGPUVNGKU VWPIUCTDGKV GTUEJGKPV FKGUG 6TGPPWPI LGFQEJ JGWVG PKEJV OGJT CP IGOGUUGP8KGNOGJTNKGIGPIGTCFGKPFGT8GTDKPFWPIXQP2TQFWM VKQPWPF&KGPUVNGKUVWPI\WMWPHVUYGKUGPFG/ÑINKEJMGKVGPFGT9GTV UEJÑRHWPI  -NGKPGTG $GVTKGDUGKPJGKVGP IGYKPPGP CNU $GUEJ¼HVKIWPIUVT¼IGT \W PGJOGPFG $GFGWVWPI 'KPG (ÑTFGTWPIUUVTCVGIKG PCEJJCNVKIGT #T DGKVUIGUVCNVWPI FKG UKEJ CP RTQHGUUKQPGNNG (CEJCDVGKNWPIGP XQP )TQ²WPVGTPGJOGP YGPFGV Y×TFG CP FGT 4GCNKV¼V FGT œPGWGP #T

3CHLUSSFOLGERUNGEN
UND
!USBLICK



DGKVő\WPGJOGPFXQTDGKIGJGP\WOCNCWEJ)TQ²WPVGTPGJOGPKJTG 5VCDUCDVGKNWPIGP XGTUEJNCPMGP WPF (WPMVKQPGP CWUINKGFGTP QFGT UQICT CWH UKG XGT\KEJVGP 0CEJJCNVKIG #TDGKVUIGUVCNVWPI DGFCTH FC JGT \WPGJOGPF GKPGT ×DGTDGVTKGDNKEJGP RTQHGUUKQPGNNGP +PHTCUVTWM VWT &KGUGU KORNK\KGTV GKPG ITWPFNGIGPF CPFGTG WPF HKPCP\KGNN YKG RGTUQPGNN CWHY¼PFKIGTG 7OUGV\WPIUUVTCVGIKG FKG CNNGKP OKV FGT 2WDNKMCVKQP PCEJCJOGPUYGTVGT $GKURKGNG PKEJV CWUMQOOV 8KGN OGJT O×UUGP FKG #MVGWTG KP -/7 FWTEJ FKTGMVG #PURTCEJG WPF $GTCVWPI \WT #FCRVCVKQP UQNEJGT $GKURKGNG ×DGTJCWRV GTUV DGH¼JKIV YGTFGP  &KG +PVGITCVKQP FGT 2TQITCOO\KGNG KPPQXCVKQPUQTKGPVKGTVGT (QT UEJWPIUHÑTFGTWPI KUV FGT\GKV WP\WTGKEJGPF .ÑUWPIGP KP FGT GKPGP &KOGPUKQP Ō \$ FGT (NGZKDKNKUKGTWPI XQP (GTVKIWPIUCDN¼WHGP Ō UEJCHHGPW7PGWG2TQDNGOGKPGKPGTCPFGTGP&KOGPUKQP\$FGT 0CEJJCNVKIMGKV XQP #TDGKV &GUJCND YKTF GORHQJNGP +PPQXCVKQPU WPF8GTDWPFRTQLGMVGM×PHVKIFWTEJGKPGCTDGKVUQTKGPVKGTVG#DUEJ¼V \WPIXQP6GEJPKMWPF1TICPKUCVKQPUHQNIGPDGINGKVGPWPFGXCNWKG TGP\WNCUUGPWOFGTCTVKIG




0ETER
"RÎDNER
UND
-ATTHIAS
+NUTH

%MPFEHLUNGEN
FÔR
DIE
"ERUFSBILDUNGSPOLITIK

&KG6TGPFTGRQTVUGPVJCNVGPGKPG(×NNGXQP'ORHGJNWPIGPH×T2QNKVKMDG TGKEJG CW²GTJCND FGT GKIGPVNKEJGP #TDGKVUIGUVCNVWPI UQ YGKV FKGUG FKG <WUV¼PFKIMGKVFGU$/$(DGVTGHHGP\KGNGPUKG U¼OVNKEJCWHFKGDGTWHNK EJG#WUWPF9GKVGTDKNFWPI  &KG#PHQTFGTWPIGPœPGWGT#TDGKVőŌ&KGPUVNGKUVWPIUWPF-WPFGP QTKGPVKGTWPI-QQRGTCVKQP×DGT7PVGTPGJOGPUITGP\GPJKPYGI$G T×EMUKEJVKIWPI MTGKUNCWHYKTVUEJCHVNKEJGT 'THQTFGTPKUUG KO #TDGKVU JCPFGNP Ō O×UUGP KP FGP $GTWHUDKNFGTP WPF 9GKVGTDKNFWPIUCPIG DQVGPUV¼TMGTDGT×EMUKEJVKIYGTFGPWPF\YCTPKEJVPWTDGKFGPGK IGPVNKEJGP &KGPUVNGKUVWPIUDGTWHGP UQPFGTP CPIGUKEJVU FGT \WPGJ OGPFGP +PVGITCVKQP XQP 2TQFWMVKQPU WPF &KGPUVNGKUVWPIUCTDGKV CWEJDGKFGT(GTVKIWPIUDGTWHGP  &KG 8GTU¼WNWPI XQP -QORGVGP\DGTGKEJGP Ō FKG YGKVIGJGPFG #D UEJQVVWPI XQP VGEJPKUEJVGEJPQNQIKUEJGP RTQ\GUUWCNQTICPKUCVQTK UEJGP HKPCP\KGNNMCWHO¼PPKUEJGP WPF UQ\KCNMQOOWPKMCVKXGP -QORGVGP\GPŌOWUU\W)WPUVGPGKPGTUV¼TMGTGP+PVGITCVKQP×DGT YWPFGPYGTFGPWOFKG8QTCWUUGV\WPIGPH×TQRGTCVKXG&G\GPVTCNK UKGTWPIWPFGKPDTGKVCPIGNGIVGU'ORQYGTOGPVFGT$GUEJ¼HVKIVGP\W UEJCHHGP <WINGKEJ YKTF FCOKV XGTOKGFGP FCUU YGPKIG 5EJN×UUGN MT¼HVG OKV *[DTKFSWCNKHKMCVKQPGP \W ×DGTNCUVGVGP 'PIRCUUUVGNNGP YGTFGP  &CU FGWVUEJG $GTWHUDKNFWPIUU[UVGO WPVGTUV×V\V FKG \YKUEJGPDG VTKGDNKEJG/QDKNKV¼VKPFGOGUGKPCNNIGOGKPCPGTMCPPVGU4GHGTGP\ U[UVGODGTWHNKEJGT3WCNKHKMCVKQPGPDGTGKVUVGNNVUQYGKVFKGUGKP HQT OGNNGP #WUDKNFWPIURTQ\GUUGP GTYQTDGP YWTFGP &KGUG RTKP\KRKGNN OQDKNKV¼VUHÑTFGTNKEJG(WPMVKQPKUVKOOGTKP)GHCJTKPKJT)GIGPVGKN WO\WUEJNCIGP YGPP FKG 8KGNHCNV FGT $GTWHG WP×DGTUKEJVNKEJ YKTF FKG DGTWHNKEJGP 5RG\KCNKUKGTWPIGP \WT 5GIOGPVKGTWPI H×JTGP WPF YGPPKO'TYGTDUXGTNCWHFWTEJHQTOGNNG9GKVGTDKNFWPIWPF.GTPGP KP FGT #TDGKV GTYQTDGPG -QORGVGP\GP FKUMTKOKPKGTV YGTFGP &GU JCND KUV GU PQVYGPFKI IGIGPN¼WHKI \WT 5EJCHHWPI PGWGT $GTWHUDKN

3CHLUSSFOLGERUNGEN
UND
!USBLICK



FGT CWEJ $GTWHG \WUCOOGP\WNGIGP WPF FKG 'KPUCV\DTGKVG XQP $G TWHUDKNFGTP\WUVGKIGTP'KPFTKPIGPF\WNÑUGPFGU2TQDNGOKUVFCDGK FKG5EJCHHWPIGKPGU¼JPNKEJWPKXGTUGNNGP5[UVGOU\WT