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© 1999, Cisco Systems, Inc.
Cisco Service Management Session 1204
1204 0924_04F9_c4
© 1999, Cis...
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1204 0924_04F9_c4
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© 1999, Cisco Systems, Inc.
Cisco Service Management Session 1204
1204 0924_04F9_c4
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
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Agenda
• Organization, Opportunities and Partnerships • Network and Service Management Strategy • CSM Product Overview 1204 0924_04F9_c4
© 1999, Cisco Systems, Inc.
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Network and Service Management Focus and Strategy • Singular organization focused on the service provider marketplace • Building modular applications for new world operations • Integrated products within a carrier-class, scalable solution • Leadership in L2/L3 internetworking • Partnerships (development, integration, deployment) • Customer sponsored development (“configure to fit”) 1204 0924_04F9_c4
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
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New World Requirements • Rapid invention of new services and technology • Intelligent apps and services cross traditional layers • Convergence of services and customer interfaces to services • De-monopolization (shorter system lifecycles, increased heterogeneity, more cross provider efforts) 1204 0924_04F9_c4
Content Hosting
Net Commerce
Training
Firewall
Applications Central /HQ
Services
DNS/DHCP
Regional Sites Voice Branches SoHo
Other IP Networks
Internet
Network
5
© 1999, Cisco Systems, Inc.
New World Operations Mgmt. Cisco Service Mgmt Strategy New Applications
Business Management
• Cisco and partners form new world OSS • Flow-through interfaces, open API’s, TMN compliant • Integrated solutions built with best-ofbreed applications
Service Management Network Management Element Management Network Elements New Network Services
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© 1999, Cisco Systems, Inc.
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Standard Application Programming Interfaces • Open API’s at each layer of the OSS framework
Business Management Service Management
• API’s: CORBA, C++, LDAPv3
Network Management
• API’s: SNMP COPS Cisco IOS® LDAPv3
Element Management Network Elements 1204 0924_04F9_c4
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© 1999, Cisco Systems, Inc.
Cisco Service Management System Planning and Admin •HP •Wandl
Provisioning •Syndesis
V P N
Billing •Portal •Belle Systems •Solect •XaCCT •HP SIU
Dial 1204 0924_04F9_c4
DSL
Cable
A C C E S S
Ops and Assurance V O I C E
•Concord •Micromuse •HPOV •ObjectStream
SONET
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
FR/ATM
Wireless 8
4
Cisco Service Management System A C C E S S
Integration Partners
V P N
V O I C E
Dial 1204 0924_04F9_c4
DSL
Cable
SONET
FR/ATM
© 1999, Cisco Systems, Inc.
Wireless 9
New World Ecosystem of Partnerships
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CSM Integrated Solution Cisco Partners at Each Layer SML/ BML
Customer Care
Billing
Trouble Ticketing
Workflow
NML
Planning Netsys
Provisioning CPC/CSRC
Monitoring Info Center
Billing Billing Center
Sub-Network Provisioning, Fault and Performance (Voice, Video, Data)
EML
EMF Cisco IOS
Sig. Unit Manager
EMF Access
EMF Voice
EMF WAN
V V Transpath Switch Controller
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7XXX/4XXX 12xxx/38XX Shipping from Cisco
uBR/ ITCM
3600/ 3810
5300/ 5800
Future Delivery
V BPX/IGX/MGX
3rd Party Software 11
© 1999, Cisco Systems, Inc.
CSM Solution Planning
Provisioning
Monitoring
Billing
• Cisco Netsys
• CSRC • CPC
• Cisco Info Center
• Cisco Billing Center
Virtual Private Network (VPN) Solution Center
Service Management Layer COMMON FOUNDATION CNS/AD, Security, Topology, Objective Model, GUI, Eventing, Repository, IP Management Network Management Layer • VPN MPLS Solution
Element Management Framework
Element Management Layer • • • •
WAN Manager CAM 3.1 IP Manager EMF
Element Layer
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Value of Directory Enabled Networking to CSM Users
Devices
Network Devices
User Profile
Performance and Planning
Network Services
Managed Entities
Service Definition and User Subscription
Desktop, Net and Server
Network Configuration
Provisioning
Configure Segments of the Network
LDAP—Event-Based
Manage Segments of the Network
Accounting Billing Usage-Based
Net Mgmt Apps 1204 0924_04F9_c4
Authentication, Credentials
Fault Management
Information Model
Integrated User User and Network Security Security
Network
User/Network Service Association
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© 1999, Cisco Systems, Inc.
Directory Schema and Information Model Provides the Relationship Framework Top
Alias, DSA
X.500
CIM ManagedSystemElement
Configuration
Application
Person Group
Software, System
Location Product, FRU,…
Check, Action
Organization
X.500 CIM
Protocol Profile Service
“Network Device” NetworkMedia
NetworkProtocol
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NetworkElement
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Policy
DEN LinkedContainer
DEN 14
7
/ S
CSM Solutions Architecture Implementation Example Order Entry System
Web Order
Customer Care
N
Self-Provisioning CNM Services
User Provisioning
CNS/AD Event Services Adapter Bus Customer
Billing (Portal, Belle Systems)
EMS (CAM)
Fault (Cisco Info Center)
EMS (CWM)
Service
Performance (Concord)
EMS (HP)
Cisco IP Manager
Network
Billing Mediation (HP SIU)
Directory Enabled Services (CNS/AD)
C
Network Provisioning (CPC)
Product
DNS/ ATU-R
UBR AS5800 DSLAM MGX8800
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Broadband Access
Cache DHCP
AAA
Netflow Internet Collector
BPX
ATM/FR/IP Core
IP Services 15
© 1999, Cisco Systems, Inc.
Service Mgmt. Layer Network Mgmt. Layer
Provisioning User Control Subscriber Registration
Provisioning Center
Operations
•User Subscription •User Profiling •Service Provisioning üUser üNetwork •Device Provisioning
Element Mgmt. Layer
1204 0924_04F9_c4
Billing
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Common Foundation
Planning
Topology, Object Model, GUI, Data Store, Directory
Provisioning
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Cisco Subscriber Registration Center User Registrar—Web-Based Self Provisioning Network Registrar—DHCP and DNS Modem Registrar—Dynamic DOCSIS Config. Server Access Registrar—Telco Return, Roaming Subscribers Automated Subscriber Provisioning
Business Systems
Customer Care Work Flow Billing
User Registrar
CPE and Network Provisioning
Telco Return Roaming Access Provisioning
Network Registrar Modem Registrar
Access Registrar
• End-to-End • Directory Enabled
Directory Service/DataBases 1204 0924_04F9_c4
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© 1999, Cisco Systems, Inc.
User Control Point User Profile and Service Control • Personalized Internet services • Binds users to services and policies
Service Infrastructure
Dial DSL
Identifies users Controls access, address, and naming Provisions service profile by user
• Location independence • Dial, DSL access technologies
Bob The Road Warrior
Bob Bob Headquarters Branch
Bob Home
… User-Based Service Profile and Policy Control 1204 0924_04F9_c4
© 1999, Cisco Systems, Inc.
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Cisco Provisioning Center Service Order System
Gold VPN, SiteA, SiteB, CIR=1.544Mb
Service Definition Language Decompose to Service Primitives Primitives to Network Topology
A
PVC Site A to Gateway A
Validation of Service
B
CBR Gateway B to Site B
C
CBR Gateway A to Gateway B
Layer 2 I/F
Other I/F
D
TAG, WFQ, WRED, CAR
WAN Mgr
Other EMS
Allocation of Technology Elements Service Activation Transaction Technology Scheduler Access I/F
Layer 3 I/F
Access Mgr.
IP Mgr
Cisco Provisioning Center (CPC)
Directory
IP Services D 1204 0924_04F9_c4
Core ATM
FR
Site A
A
Gateway A
C
ATM Gateway B
Site B
D
B
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© 1999, Cisco Systems, Inc.
Service Mgmt. Layer Network Mgmt. Layer
Provisioning
Operations
•SLA Management •Fault •Performance Info Center
Element Mgmt. Layer
1204 0924_04F9_c4
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Billing
Network Health
Common Foundation
Planning
Topology, Object Model, GUI, Data Store, Directory
Operations
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Info Center; Integrated Fault Mgmt. • Alarm consolidation • L2/L3 filtering and correlation • Scalable and robust architecture Distributed Events and Alarms • SLA monitoring . . . Info Server Info Server • VPN and Info Center Fault Mgr. CNM views
Access
Cisco IOS
3810
L3 Probes
Other Vendor
LS 1010
Stratacom
L2 Probes
Netview
Sun Ent.
HP OV
•Remedy •RDBMS •SNMP •ASCII
Info Mediator
Other Mediators
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Other Gateways
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© 1999, Cisco Systems, Inc.
Concord’s Network Health Service Level Reports Health Reports
Trend Reports
Report for Thu 1/15/98
Auto Range: Custom From: 09/04/1998 12:00 AM
01/15/1998 09/13/1 997
09/13/1 997
New Router and LAN Stats.
WAN Stats.
New
Access Stats.
Element and L2/L3/Access Stats. 1204 0924_04F9_c4
NetFlow Collector
New RMON Probes
Traffic Flow Stats.
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Exceptions Reports
RTR Agent
Ping MIB
Response Time/ Availability Stats. 22
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Planning
Service Mgmt. Layer
Netsys
Provisioning
Operations
Billing
•Modelling •“What if?”
Common Foundation
Network Mgmt. Layer Element Mgmt. Layer
1204 0924_04F9_c4
Topology, Object Model, GUI, Data Store, Directory
Planning
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© 1999, Cisco Systems, Inc.
Cisco Netsys ; Planning, Modeling, and Troubleshooting • Capacity planning Topology Views • Modeling and design Integrity Checks and Other Reports • Physical and logical views • “What if” analysis Network • Policy checking Guided Repair Model • Security “audits” • Failure analysis • Performance Periodic Upload of Modified/Repaired Configuration Files Configuration Files modeling and Statistics Model-Based Reasoning Engine
Path/ Security Analysis
N
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Performance Analysis
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Provisioning
Operations
Billing
Service Mgmt. Layer Network Mgmt. Layer Element Mgmt. Layer
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EMF Gateways/Common APIs
Cisco WAN Manager
Cisco IP Cisco Cisco Element Manager Access Management Framework Manager
• WAN Multiservice Switches
• Configure • Dial Other Cisco IOS Devices Dial DSL GSR Cable Dia EMs Devices
Common Foundation
Planning
Topology, Object Model, GUI, Data Store, Directory
Cisco Element Management
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© 1999, Cisco Systems, Inc.
Provisioning
Operations
Service Mgmt. Layer Network Mgmt. Layer Element Mgmt. Layer
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Cisco WAN Manager • WAN Multiservice Switches
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Billing
Common Foundation
Planning
Topology, Object Model, GUI, Data Store, Directory
Cisco WAN Manager
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Cisco WAN Manager Scalable, Real-Time, Flow-through Operations Management WAN L2 management ATM, Frame Relay, voice, and legacy data services
•
Service Management Layer Info Center
Highly scalable Reduced management costs of network expansion and service deployment
•
Flow-through automation Reduced operations costs through automation Rapid, error-free service deployment
•
OSS
NMT
Standards-based APIs Facilitates OSS integration Reduced systems integration costs
•
WSA
Network Management Layer
Robust, reliable architecture
Cisco WAN WAN Manager Manager Cisco
•
Netsys Open, Standard APIs
Service Agent
Topology
Connection
Fault Management
Perf. Mgt. And Reporting
Data, network, and service integrity Fault-tolerant, mission-critical ready
•
Element Management Layer CiscoView for WAN Network Elements
Multiplatform support Flexible deployment options
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© 1999, Cisco Systems, Inc.
Cisco’s Carrier-Class Element Management Framework TMN M.3010-Based System
C++-Based API Common EMS Facilities
Config ElementSpecific Mediation
CORBA-Based API
Classes and Containment Inventory Topology Subscribers Events Trees
6200(E)
DSLAM
GSR12xxx
MSR8540
IP CORE
6400
ATM CORE
VSC/ VoIP
Access Path
GENERIC Cisco IOS
•••
DIAL/ POP
ELEMENTS
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Provisioning
Operations
Billing
Service Mgmt. Layer Network Mgmt. Layer
Cisco IP Manager
Element Mgmt. Layer
1204 0924_04F9_c4
• Configure Cisco IOS Devices
Cisco Access Manager • Dial Devices
Common Foundation
Planning
Topology, Object Model, GUI, Data Store, Directory
Cisco IP Manager
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© 1999, Cisco Systems, Inc.
IP Manager in the Network
Directory
Customer Data
Network Inventory
Provider Edge
+ Templates
Core
Config
P OK Address Database
Check
Validation
Customer Edge
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Cisco Access Manager (CAM) NAS Configuration • Device provisioning Configuration Stack, shelf creation Template management
• Dial pool operation Performance, status, alarm monitoring Utilization reporting
• Scalable, modular architecture 50,000 ports/CAM server
• Web-based user interface • Platforms—3600/5200/ 5300/5800 1204 0924_04F9_c4
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© 1999, Cisco Systems, Inc.
Service Mgmt. Layer
Provisioning
Operations
• Billing • Mediation
Billing
Accounting Center
Network Mgmt. Layer Element Mgmt. Layer
1204 0924_04F9_c4
•Netflow Collection
© 1999, Cisco Systems, Inc.
Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Common Foundation
Planning
Topology, Object Model, GUI, Data Store, Directory
CSM Billing and Mediation
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Cisco Billing Architecture Collection Protocols:
Services: Layer 3 Routers (Connectionless)
NetFlow-UDP
3rd Party Mediators: XaCCT HP SUI
LS 1010 SVC BPX SVC CWM File
Layer 2 Switches (Connection Oriented
DNS/ DHCP CNS/AD
SNMP RADIUS TFTP
Dial Access and VoX (Session Oriented)
CiscoSecure Extended VoIP Radius
Usage Data Generation
Mediation
Tier 1
Tier 2
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Open Interfaces •Internet Data Record •AMATPS Billing System API’s
NetFlow Collector
(Correlation and Aggregation)
3rd Party Customer Care and Billing Solutions:
Portal, Belle, Solect Amdocs, CableData, Saville
CustomerSpecific Billing Systems CC&B
Tier 3
© 1999, Cisco Systems, Inc.
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IP VPN Solution Center • Core functionality bundled into “solution” • Extend features through CSM and partner products • Integrate into operation support systems • Focus on service provisioning, SLA monitoring, and usage collection • Targets: EFT March ’99 FCS August ’99 1204 0924_04F9_c4
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VPN Solutions: MPLS Service Manager Administration GUI Data Editor
Provisioning Wizards
Scheduler
Netsys Application Launch Pad
Operational Reporting
Object Modeling
APIs
Analysis Auditing
e nt
In
Correlation • Service to Net • Usage Data • Network Model
Multi-Layered Object Model
Configure
gr
at
ed Provisioning Center
Info Center te
gr
at
e
3rd Party Apps
Legacy OSS
Collect
Access
Access Config 1204 0924_04F9_c4
i
Accounting Center
RTR Netflow Agents Collectors
SNMP MIBs 35
© 1999, Cisco Systems, Inc.
CSM Solution Planning
Provisioning
Monitoring
Billing
• Cisco Netsys
• CSRC • CPC
• Cisco Info Center
• Cisco Billing Center
Virtual Private Network (VPN) Solution Center
Service Management Layer COMMON FOUNDATION CNS/AD, Security, Topology, Objective Model, GUI, Eventing, Repository, IP Management Network Management Layer • VPN MPLS Solution
Element Management Framework
Element Management Layer • • • •
WAN Manager CAM 3.1 IP Manager EMF
Element Layer
1204 0924_04F9_c4
© 1999, Cisco Systems, Inc.
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Summary • CSM provides A scalable, reliable framework with Open API’s A directory-enabled foundation Many of the provisioning and management applications
• CSM enables Best-of-breed application partners to easily “plug-in” to form complete new world OSS/BSS solutions Service Providers and integration partners to quickly implement advanced service offerings Multiservice, multivendor support across broadest range of networking technologies (integrated L2/L3)
• CSM delivers A diverse set of customer administered services to maximize the profits of your network 1204 0924_04F9_c4
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© 1999, Cisco Systems, Inc.
Please Complete Your Evaluation Form Session 1204
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1204 0924_04F9_c4
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