Practical Service Level Management: Delivering High-Quality Web-Based Services

...
Author:  John McConnell |  Eric Siegel
27 downloads 660 Views 1MB Size Report

This content was uploaded by our users and we assume good faith they have the permission to share this book. If you own the copyright to this book and it is wrongfully on our website, we offer a simple DMCA procedure to remove your content from our site. Start by pressing the button below!

Report copyright / DMCA form

DOWNLOAD CHM

Recommend Documents

SERVICE LEVEI MANAGEMEN I Service level management can be the key to custom i i provider, including ASPs, ISPs, Telcos, ...
TE AM FL Y Integrating Service Level Agreements Optimizing Your OSS for SLA Delivery John J. Lee Ron Ben-Natan Wiley...
Performance Research Associates Delivering Knock Your Socks Off Service Fourth Edition American Management Associatio...
Performance Research Associates' Delivering Knock Your Socks Off Service Third Edition Revisions by Ron Zemke Americ...
)%44%,%#/--5.)#!4)/.33%2)%3 3ERIES%DITORS0ROFESSOR#*(UGHES 0ROFESSOR*/l2EILLY 0ROFESSOR'7HITE 4ELECOMMUNICATION...
The Service Level Agreement SLA Guide: SLA Book Templates for Service Level Management and Service Level Agreement Form...