How to Write Better Business Letters

conform-遵照,遵 守;適應 dock -扣去(薪水 ,津貼等) shame - 羞恥(心 ),羞愧(感 courtesy - 禮貌;殷勤 ,好意 tact - 老練;機智;得體 ;圓滑 oriented - 以...為方向 的,...
Author:  Earle A. Buckley
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