Expert Resumes for Health Care Careers (Expert Resumes)

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$16.95 (Higher in Canada)

CAREERS/RESUMES

This Book Is for You If… ■

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You're ready to move up the ladder to a higher-paying and more responsible health care position. You're graduating from college or graduate school and are ready to launch or advance your health care career. You’re pursuing opportunities in a new industry where the prospects for growth and stability are stronger. You’ve been laid off, downsized, or otherwise left your position.

To get the top jobs, you must develop a powerful, performance-based resume that communicates your qualifications in a strong and effective written presentation. This book shows you how! Resume Writing Secrets from the Pros

The BEST Sample Resumes from the VERY BEST Professional Resume Writers!

For most people, the hardest part of writing a resume is getting started. In this book, professional resume writers and career counselors Wendy Enelow and Louise Kursmark give you the help you need to start—and pull together a stunning resume with ease!

Hundreds of the best professional resume writers submitted resumes for this collection, and only the very best were chosen. The resumes represent a wide diversity of style, design, and technique. This collection of resumes is the best ever assembled for health care professionals.

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The top nine resume strategies for getting noticed and getting interviews; plus format and presentation standards

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Step-by-step writing instructions, with examples every step of the way

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Techniques for choosing the best resume type for your situation

Sample Resumes and Strategies for Health Care Professionals at All Levels

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Tips to use technology effectively in your job search, including scannable and electronic resumes

Excellent resume-writing advice plus a carefully chosen collection of sample

An extensive directory of job search resources on the Web

Dental Assistants, and Dental Technicians

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resumes, including resumes for Physicians and Surgeons Health Practitioners

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Nurses

Allied Health Technicians and Technologists •

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Allied

Dentists,

Pharmacists and Pharmacy

Technicians • Clinical Research Professionals • Administrators and Managers • Support Staff

8902 Otis Avenue Indianapolis, IN 46216-1033 1-800-648-JIST Fax 1-800-JIST-FAX www.jist.com

I SBN 1- 59357- 005- 8

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Consultants

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Health Care Educators, and more!

ABOUT THE AUTHORS Wendy S. Enelow is the founder and president of the Career Masters Institute, a prestigious training and development organization of career professionals worldwide. Previously, as President of The Advantage, Inc., she built a successful executive resume writing firm. Wendy is a Credentialed Career Master, Certified Professional Resume Writer, and Certified Job and Career Transition Coach. She is the author of 12 career books. Louise M. Kursmark is the founder and president of Best Impression Career Services, Inc., a Certified Professional Resume Writer, Certified Job and Career Transition Coach, and Credentialed Career Master. She is a founding member of the Career Masters Institute. Louise is the author of Sales and Marketing Resumes for $100,000 Careers and Best Resumes for College Students and New Grads, and co-author of Cover Letter Magic and four other books in JIST’s Expert Resumes series.

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EXPERT RESUMES

for

Health Care Careers

Wendy S. Enelow and Louise M. Kursmark

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Expert Resumes for Health Care Careers © 2004 by Wendy S. Enelow and Louise M. Kursmark Published by JIST Works, an imprint of JIST Publishing, Inc. 8902 Otis Avenue Indianapolis, IN 46216-1033 Phone: 1-800-648-JIST Fax: 1-800-JIST-FAX E-mail: [email protected]

Visit our Web site at www.jist.com for information on JIST, free job search tips, book chapters, and how to order our many products! Quantity discounts are available for JIST books. Please call our Sales Department at 1-800-648-5478 for a free catalog and more information.

Acquisitions and Development Editor: Lori Cates Hand Copy Editor: Stephanie Koutek Cover Designer: Katy Bodenmiller Interior Designer and Page Layout: Trudy Coler Proofreaders: Jeanne Clark, David Faust Indexer: Kelly Henthorne Printed in the United States of America 07 06 05 04 03 9 8 7 6 5 4 3 2 1 Library of Congress Cataloging-in-Publication data is on file with the Library of Congress All rights reserved. No part of this book may be reproduced in any form or by any means, or stored in a database or retrieval system, without prior written permission of the publisher except in the case of brief quotations embodied in articles or reviews. Making copies of any part of this book for any purpose other than your own personal use is a violation of United States copyright laws. We have been careful to provide accurate information in this book, but it is possible that errors and omissions have been introduced. Please consider this in making any career plans or other important decisions. Trust your own judgment above all else and in all things. Trademarks: All brand names and product names used in this book are trade names, service marks, trademarks, or registered trademarks of their respective owners. ISBN 1-59357-000-7

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C ONTENTS AT G LANCE

A

ABOUT THIS BOOK ........................................................................ix PART I: Resume Writing, Strategy, and Formats ......................................1

CHAPTER 1: Resume-Writing Strategies for Health Care Careers ...........................................................................................3 The top nine resume strategies for getting noticed and getting interviews, plus format and presentation standards.

CHAPTER 2: Writing Your Resume ..............................................21 Write your resume following the steps in this chapter.

CHAPTER 3: Printed, Scannable, Electronic, and Web Resumes ................................................................................49 Learn the techniques for using technology effectively in your job search. Choose the best resume type for your situation.

PART II: Sample Resumes for Health Care Careers .................................59

CHAPTER 4: Resumes for Physicians and Surgeons .......................61 Ob/Gyn Residents, Osteopaths, Hospital Staff Physicians, Dermatologists, Family Practice Physicians, Internists/Gastroenterologists, Surgeons in Private Practice, Plastic and Reconstructive Surgeons, Medical Directors, Attending Surgeons/Chiefs of Surgery, Physicians/Workplace Health Consultants.

CHAPTER 5: Resumes for Nursing Careers ..................................85 Licensed Practical Nurses (LPNs), Registered Nurses (RNs), Charge Nurses, Cardio-Thoracic Surgical Nurses, Flight Nurses, Nurse-Midwives, Nurse Anesthetists, Licensed Massage Therapists/RNs, Nurse Managers/Case Managers, Directors of Nursing, Nurse Practitioners, Legal Nurse Consultants.

CHAPTER 6: Resumes for Allied Health Practitioners ...............111 Emergency Medical Technicians, Paramedics, Chiropractic Assistants, Physical Therapist Assistants, Licensed Acupuncturists and Chinese Herbalists, Physician’s Assistants, Registered Medical Assistants, Registered Dietitians, Respiratory Therapists, Physical Therapists, Speech-Language Pathologists, Occupational Therapists, Vocational Rehabilitation Counselors, Clinical Dependency Counselors, Licensed Professional Counselors, Psychiatric Clinicians, Forensic Pathologists.

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Expert Resumes for Health Care Careers

CHAPTER 7: Resumes for Allied Health Technicians and Technologists ................................................................................139 Laboratory Technologists, Molecular Laboratory Technicians, Biochemical Clinical Technologists, Ophthalmology Technicians, Ultrasound Technologists, Radiologic/Mammographic Technologists, Phlebotomy Technicians, Certified Surgical Technologists, Hearing Instrument Specialists, Biomedical Instrument Technicians, Diagnostic Services Supervisors.

CHAPTER 8: Resumes for Dental Careers ..................................155 Dental Assistants, Dental Lab Technicians, Advanced Qualified Persons (AQPs), Dental Prosthetics Specialists, Dentists.

CHAPTER 9: Resumes for Pharmacists and Pharmacy Technicians .................................................................................165 Pharmacy Technicians, Registered Pharmacists, Retail Pharmacists, Clinical Pharmacists, Directors of Pharmacy Services.

CHAPTER 10: Resumes for Clinical Research Professionals.........179 Clinical Researchers, Biotechnology Researchers, Clinical Research Coordinators, Public Health Researchers, Physician Researchers, Medical Directors.

CHAPTER 11: Resumes for Health Care Administrators, Managers, Administrative Support Staff, and Consultants ......195 Medical Transcriptionists, Medical Translators, Medical Records Managers, Medical Auditors/Case Managers, Health Information Managers, Volunteer Services Coordinators, Practice Administrators, Directors of Practice Management, Hospital Chaplains, Health and Science Media Consultants, Health Care Management Consultants, Health Policy Executives, Home-Care Executives, Directors of Emergency Services, Directors of Food and Nutritional Services, Hospital Services Administrators, Veterinary Hospital Managers, Health Care Management Executives.

CHAPTER 12: Resumes for Health Care Educators ....................237 Diabetic Instructors/Educators, Neonatal Nurse Educators, Instrument Educators/Consultants, ATOD Educators/Counselors, Health Trainers/ Success Coaches.

APPENDIX: Internet Career Resources .......................................247 Where to go on the Web for help with your job search: general job search advice, career information, resume keywords, company information, interviewing tips, and salary information.

INDEX

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CONTRIBUTORS ..........................................................255

INDEX .........................................................................................265 iv

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TABLE OF C ONTENTS

ABOUT THIS BOOK .........................................................................ix INTRODUCTION ...........................................................................xi PART I: Resume Writing, Strategy, and Formats .......................................1

CHAPTER 1: Resume-Writing Strategies for Health Care Careers ...........................................................................................3 Resume Strategies ...............................................................................4 Resume Strategy #1: Who Are You and How Do You Want to Be Perceived? .......................................................................4 Resume Strategy #2: Sell It to Me…Don’t Tell It to Me ..............5 Resume Strategy #3: Use Keywords .............................................6 Resume Strategy #4: Use the “Big” and Save the “Little” ............8 Resume Strategy #5: Make Your Resume “Interviewable” ............9 Resume Strategy #6: Eliminate Confusion with Structure and Context ..................................................................................10 Resume Strategy #7: Use Function to Demonstrate Achievement ..........................................................................10 Resume Strategy #8: Remain in the Realm of Reality ................... 10 Resume Strategy #9: Be Confident ..............................................11 There Are No Resume-Writing Rules ...............................................11 Content Standards ......................................................................11 Presentation Standards ...............................................................16 Accuracy and Perfection ..............................................................20

CHAPTER 2: Writing Your Resume...............................................21 Making the Right Choice: Resume or Curriculum Vitae (CV) ........................................................................................22

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Expert Resumes for Health Care Careers Step-by-Step: Writing the Perfect Resume and CV .............................25 Contact Information ..................................................................25 Career Summary ........................................................................26 Professional Experience ...............................................................28 Education, Credentials, and Certifications .................................35 The “Extras” ...............................................................................38 Writing Tips, Techniques, and Important Lessons ...............................43 Get It Down—Then Polish and Perfect It ................................43 Write Your Resume from the Bottom Up .....................................43 Include Notable or Prominent “Extra” Stuff in Your Career Summary ......................................................................44 Use Resume Samples to Get Ideas for Content, Format, and Organization ....................................................................44 Should You Include Dates? ..........................................................45 Always Send a Cover Letter When You Forward Your Resume ............................................................. 46 Never Include Salary History or Salary Requirements on Your Resume ..................................................................... 47 Always Remember That You Are Selling ......................................47

CHAPTER 3: Printed, Scannable, Electronic, and Web Resumes ................................................................................ 49 The Four Types of Resumes ................................................................49 The Printed Resume ....................................................................49 The Scannable Resume ............................................................... 50 The Electronic Resume ..............................................................50 The Web Resume ....................................................................... 52 The Four Resume Types Compared ..................................................56 Are You Ready to Write Your Resume? ................................................58

PART II: Sample Resumes for Health Care Careers ..................................59

CHAPTER 4: Resumes for Physicians and Surgeons ..........................61 CHAPTER 5: Resumes for Nursing Careers ......................................85 CHAPTER 6: Resumes for Allied Health Practitioners ..................111 vi

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Table of Contents

CHAPTER 7: Resumes for Allied Health Technicians and Technologists ..............................................................................139 CHAPTER 8: Resumes for Dental Careers ......................................155 CHAPTER 9: Resumes for Pharmacists and Pharmacy Technicians .....................................................................165 CHAPTER 10: Resumes for Clinical Research Professionals .....................................................................................179 CHAPTER 11: Resumes for Health Care Administrators, Managers, Administrative Support Staff, and Consultants .......................................................................................195 CHAPTER 12: Resumes for Health Care Educators ....................237 Appendix: Internet Career Resources .............................................247 Job Search Sites ...............................................................................247 Health Care/Medical/Pharmaceutical Careers ...............................247 General Sites for All Careers ...........................................................249 Entry-Level Careers ........................................................................250 Government and Military Careers ...................................................250 Company Information ....................................................................251 Dictionaries and Glossaries ..............................................................251 Interviewing Tips and Techniques ...................................................253 Salary and Compensation Information ............................................253

Index of Contributors .......................................................................255 Index ..................................................................................................265

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A BOUT T HIS B OOK

If you’re already employed in the health care industry or considering a career in health care, you’ve made a wise decision! Health care is one of the largest industries in the U.S., employing over 11 million people in 2000 (according to the U.S. Department of Labor’s Bureau of Labor Statistics). Health care is one of the fastest-growing sectors of the U.S. economy, projected to increase at a rate of 25 percent through 2010. According to the Bureau of Labor Statistics, 9 out of the 20 occupations projected to grow the fastest between 2000 and 2010 are concentrated in health services, ranging from highly trained medical personnel and registered nurses to aides, orderlies, and attendants. What this means to you is that health care is one of the few industries in today’s economy that is virtually “recession-proof.” Unlike many of the other major industries that have been hard hit by the downward economic spiral, health care remains a stable industry offering tremendous employment opportunities. If you’re currently employed in health care, you probably already know this. Nursing, for example, is always a “hot” profession; in fact, many hospitals and health care facilities offer nurses sign-on bonuses, three- or four-day work weeks, and numerous other incentives to attract high-quality care providers. Virtually every position in home health care is growing at a phenomenal rate, as are positions in allied health care, biomedical technology, specialty care, and health care management/administration. To take advantage of all of these opportunities, you must develop a powerful, performance-based resume. To be a savvy and successful job seeker, you must know how to communicate your qualifications in a strong and effective written presentation. Sure, it’s important to let employers know essential details, but a resume is more than just your job history and academic credentials. A winning resume is a concise yet comprehensive document that gives you a competitive edge in the job market. Creating such a powerful document is what this book is all about. We’ll begin with a thorough discussion of the top nine strategies for getting your resume noticed and getting an interview. Then, we’ll follow with a thorough discussion of each of the key components of a winning resume. Next, we’ll explore the changes in resume presentation that have arisen over the past decade and the similarities and differences between print, e-mail, scannable, and Web-based resumes. Finally, you can review more than 100 outstanding resume samples contributed by some of the best resume writers in the world. Then, use the samples and our tips to create your own winning resume.

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I NTRODUCTION

According to the U.S. Department of Labor’s Bureau of Labor Statistics, the U.S. should expect to see a 25 percent increase in the number of health care positions between 2000 and 2010 (compared to only 16 percent for all other industries). What does that mean to you? What it means is that, by 2010, there will be approximately 14 million health care positions in the U.S. And all you want is one! Those of you in the health care field already know that you’re in one of the few industries that is considered recession-proof. Of course, there may be downsizings, mergers, acquisitions, changes in ownership, and other reorganizations, but largely, health care is “safe” from the dramatic and pervasive layoffs that have crippled other professions and industries. If, on the other hand, you’re considering entering the health care field for the first time, you can be certain that you have made an excellent decision. Health care can and will provide you with years and years of outstanding employment opportunities. Consider these other statistics from the U.S. Department of Labor: • Approximately 13 percent of all new jobs created between 2000 and 2010 will be in the health care industry. This translates to 2.8 million new health care positions. • The single largest segment of growth in the industry is in home health care. Employment is projected to increase more than 60 percent by 2010, largely as a result of the increasing longevity of the U.S. population. • Other health care occupations projected to grow by 30 percent or more include medical assistants, physical therapists, medical and health services managers, medical records and health information technicians, and dental assistants. • The mean (similar to an average) annual income for an individual employed in health care is $49,930. For those paid on an hourly wage or salary basis, mean hourly earnings range from $8 to $27 an hour, depending on the position, amount of training required, and level of responsibility. • Hospitals employ more workers than any other sector within the health care industry (approximately 40 percent). • The largest percentage of jobs in health care require less than a four-year college education.

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Considering Entering the Health Care Field? If you’re currently evaluating a variety of job and career opportunities, health care might be just the right choice for you. Consider just a sampling of the positions that are available in health care: Cardiovascular Technologists and Technicians Chiropractors Clinical Laboratory Technologists and Technicians Dental Assistants Dental Hygienists Dental Laboratory Technicians Dentists Diagnostic Medical Sonographers Dietitians and Nutritionists Emergency Medical Technicians and Paramedics Licensed Practical and Licensed Vocational Nurses Medical and Health Services Managers Medical Assistants Medical Records and Health Information Technicians Medical Secretaries Medical Transcriptionists Nuclear Medicine Technologists Nursing, Psychiatric, and Home Health Aides Occupational Therapist Assistants and Aides Occupational Therapists

Ophthalmic Laboratory Technicians Opticians Optometrists Personal and Home Care Aides Pharmacists Pharmacy Aides Pharmacy Technicians Physical Therapist Assistants and Aides Physical Therapists Physician Assistants Physicians and Surgeons Podiatrists Psychologists Radiologic Technologists and Technicians Receptionists and Information Clerks Recreational Therapists Registered Nurses Respiratory Therapists Social and Human Service Assistants Social Workers Speech-Language Pathologists and Audiologists Surgical Technologists Veterinarians

EDUCATIONAL CONSIDERATIONS After you’ve decided that health care is your preferred career choice, you’ll need to evaluate the various levels of education required for each position; a vast array of programs provide specialized training. Some, such as certificate and associatedegree programs, require only one or two years of training. Others, such as baccalaureate, professional, or graduate degrees, require four or more years of specialized training and education.

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Introduction The health-services industry also provides many job opportunities for people without specialized training. In fact, 56 percent of the workers in nursing and personal-care facilities have a high school diploma or less, as do 25 percent of the workers in hospitals. Some health-services establishments provide on-the-job or classroom training as well as continuing education. For example, in all certified nursing facilities, nursing aides must complete a state-approved training and competency evaluation program and participate in at least 12 hours of in-service education annually. Hospitals, more so than any other segment within health care, have the resources and incentive to provide training programs and advancement opportunities to their employees. In other segments, staffing patterns tend to be more fixed and the variety of positions and advancement opportunities more limited. Larger establishments usually offer a broader range of opportunities. Some hospitals provide training or tuition assistance in return for a promise to work for a particular length of time in the hospital after graduation. Many nursing facilities have similar programs. Some hospitals have cross-training programs that train their workers—through formal college programs, continuing education, or in-house training—to perform functions outside their specialties.

EDUCATIONAL RESOURCES We recommend the following additional resources related to employment within the health care industry and particular employment opportunities. For detailed information on specific careers in health care, job requirements, training requirements, working conditions, salaries, and more, refer to Occupational Outlook Handbook at www.bls.gov/oco, or purchase a copy of the book from JIST Publishing at www.jist.com. For referrals to hospital human resources departments about local opportunities in health care facilities, contact American Hospital Association/American Society for Hospital Human Resources Administrators, One North Franklin, Chicago, IL 60606. For additional information on specific health-related occupations, contact American Medical Association/Health Professions Career and Education Directory, 515 N. State St., Chicago, IL 60610; or visit its Web site at www.ama-assn.org/ama/pub/category/2322.html. For information on health care scholarship opportunities, contact U.S. Department of Health and Human Services at (301) 443-4776. Be sure to ask about both the National Health Services Corps and the Undergraduate Education of Professional Nurses Grant Program. There is also a wealth of information on health care careers and job opportunities available through the Internet, schools, colleges and universities, libraries, professional associations, medical associations, and employers. And be sure to closely review the appendix in the back of this book for a detailed listing of job-related Web sites.

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If You’re Already in Health Care, Where Are the Jobs? In 2000, there were more than 469,000 health care establishments in the U.S., varying greatly in size, staffing patterns, and organizational structure. Of those 469,000 establishments, more than 65 percent were privately owned offices of physicians, dentists, and other health care practitioners. The remaining establishments included medical and dental laboratories, nursing and personal care facilities, home health care services, and hospitals. Interestingly, although hospitals constitute only 2 percent of all health care establishments, they ranked #1 as the largest employer in the industry, with over 40 percent of all health care workers.

OCCUPATIONS WITHIN THE HEALTH CARE INDUSTRY Here is how the U.S. Department of Labor breaks down the various occupations within the health care industry:

Professional Occupations Sample Positions: Physicians and Surgeons, Dentists, Registered Nurses, Social Workers, Physical Therapists Educational Requirements: Usually require at least a bachelor’s degree in a specialized field or higher education in a specific health field (although registered nurses also enter through associate-degree or diploma programs).

Allied Health Care Professionals and Technicians Sample Positions: Radiology Technicians, Medical Records Technicians, Dental Hygienists, Health Information Technicians, Emergency Medical Technicians Educational Requirements: Usually a one- or two-year training or certificate program.

Service Occupations Sample Positions: Nursing Aides, Home Health Aides, Dental Assistants, Medical Assistants, Laboratory Technologists Educational Requirements: Usually little or no specialized education; training is provided on-the-job.

Administrative and Management Occupations Sample Positions: Health Care Administrators, Hospital Administrators, Medical Service Managers, Billing Clerks, Medical Transcriptionists, Food Services Directors Educational Requirements: Vary based on level of position, from no formal training or education to four-year degrees and higher.

WHERE HEALTH CARE WORKERS ARE EMPLOYED Now that you know how health care positions are classified, let’s explore the eight different segments of the health care industry to understand which type of

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Introduction establishments employ which type of health care workers. This information is critical to understand so that you know where the best employment opportunities are for you.

Hospitals Hospitals employ workers with all levels of education and training to provide a wider variety of services than any other segment within the health-services industry. About one in four hospital workers is a registered nurse. Hospitals employ many physicians and surgeons, therapists, and social workers. Hospitals also employ large numbers of office and administrative personnel.

Nursing and Personal Care Facilities More than 60 percent of all nursing-facility jobs are in service occupations, primarily nursing, psychiatric, and home health. Professional and administrative support occupations make up a much smaller percentage of employment in these facilities than in other parts of the health-services industry.

Physicians’ Offices and Clinics Many of the jobs in private physician offices are in professional and related occupations, primarily physicians, surgeons, and registered nurses. A large number of positions, however, are in the office and administrative-support occupations, such as receptionists, billing clerks, and office managers, which comprise more than 30 percent of all workers in physicians’ offices.

Home Health Care Services More than 50 percent of the jobs in home health care are in service occupations, mostly home health aides and personal care aides. Nursing and therapist jobs also account for substantial shares of employment in this segment.

Dentists’ Offices and Clinics More than 33 percent of the jobs in this segment are in service occupations, mostly dental assistants. The typical staffing pattern in dentists’ offices consists of one professional with a support staff of dental hygienists and dental assistants. Larger practices are more likely to employ office managers and administrative personnel, as well as dental laboratory technicians.

Offices and Clinics of Other Health Care Practitioners Professional and related occupations account for about two out of five jobs in this segment, including physical therapists, occupational therapists, dispensing opticians, and chiropractors. Office and administrative-support occupations also accounted for a significant portion of all jobs (almost one-third).

Medical and Dental Laboratories Professional and related workers accounted for more than one-third of all jobs in this segment, primarily clinical laboratory and radiologic technologists and technicians. Unlike the other health care segments, many jobs are also in production occupations, most notably dental laboratory technicians.

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Health and Allied Services (not Elsewhere Classified) This segment of the health-services industry employs the highest percentages of professional and related workers including counselors, social workers, and registered nurses. You should now have a good sense of “where the jobs are” in the health care industry. More importantly, you can use this information to determine where the best opportunities are for the type of position that you are seeking. Remember, “smart and savvy” health care professionals control their own careers, charting a strong and steady course to reach their ultimate career goals.

A Step-by-Step Action Plan for Finding Your Next Great Job An action plan will keep you moving steadily toward your goal of finding a new position. We’ve outlined the major steps in the job-finding process in the following sections. Use these steps to create—and follow—your own detailed action plan.

STEP 1: WRITE A POWERFUL RESUME All job seekers in the 21st century have a unique challenge. As the workforce has grown and employers have undergone massive changes, job search has become increasingly competitive, even in an industry like health care where opportunities abound. In turn, job seekers must know how to position themselves above the crowd of other candidates applying for similar opportunities. And the best way to achieve that is with a powerful resume that clearly communicates your accomplishments and the value you bring to a prospective employer. That is what this book will teach you. You must always remember… Your resume is a marketing tool written to sell YOU! If you’re a nurse manager, sell the fact that you’ve improved quality of care and reduced length of stay while curtailing excessive payroll costs. If you’re a social worker, highlight your success in developing new programs, facilitating community-outreach projects, and enhancing coordination between various care-delivery organizations. If you’re a hospital purchasing manager, market your successes in cost reduction, inventory control, and loss prevention. If you’re a laboratory technician, prominently display your achievements in the design, development, and delivery of innovative new laboratory procedures. When writing your resume, your challenge is to create a picture of knowledge, action, and results. In essence, you’re stating “This is who I am, this is what I know, this is how I’ve used it, and this is how well I’ve performed.” Success sells, so be sure to highlight yours. If you don’t, no one else will.

STEP 2: BECOME A SAVVY JOB SEEKER Just as important, you must be an educated job seeker. This means you must know what you want in your career, where the hiring action is, what qualifications

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Introduction and credentials you will need to attain your desired career goals, and how best to market your qualifications. It is no longer enough to be a competent radiologic technician, dental assistant, licensed practical nurse, or surgical assistant. Now, you must be a strategic marketer, able to package and promote your experience to take advantage of this wave of employment opportunity. There’s no doubt that the employment market has changed dramatically from only a few years ago. According to the U.S. Department of Labor (2000), you should expect to hold between 10 and 20 different jobs during your career. No longer is stability the status quo. Today, the norm is movement, onward and upward, in a fast-paced and intense employment market. And to stay on top of all the changes and opportunities, you must proactively control and manage your career.

STEP 3: LAUNCH A SUCCESSFUL SEARCH CAMPAIGN The single most important thing to remember is that job search is marketing! You have a product to sell—yourself—and the best way to sell it is to use all appropriate marketing channels just as you would for any other product. Suppose you wanted to sell televisions. What would you do? You’d market your products using newspaper, magazine, and radio advertisements. You might develop a company Web site to build your e-business, and perhaps you’d hire a field sales representative to market to major retail chains. Each of these is a different marketing channel through which you’re attempting to reach your audience. The same is true for job search. You must use every marketing channel that’s right for you. Unfortunately, there is no single formula. What’s right for you depends on your specific career objectives—position, preference for type of health care practice or institution, geographic restrictions, compensation, and more. Following is a recommended Job Search Marketing Plan for health care professionals. These items are rank ordered, from most effective to least effective, and should serve as the foundation on which you build your own search campaign. 1. Referrals. There is nothing better than a personal referral to a hospital, health care practice, or other type of health care institution, either in general or for a specific position. Referrals can open doors that, in most instances, would never be accessible any other way. If you know anyone who could possibly refer you to a specific organization, contact that person immediately and ask for their assistance. 2. Networking. Networking is the backbone of every successful job search. Although you might consider it an arduous task, it is essential that you network effectively with your professional colleagues and associates, past employers, past co-workers, suppliers, neighbors, friends, and others who might know of opportunities that are right for you. Another good strategy is to attend meetings of professional associations (for example, medical, nursing, health care administration, technical) in your area to make new contacts and expand your network. And particularly in today’s nomadic job market—where you’re likely to change jobs every few years—the best strategy is to keep your network “alive” even when you’re not searching for a new position.

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Expert Resumes for Health Care Careers 3. Responses to newspaper, magazine, and periodical advertisements (in print). So much of job search has transitioned to the Internet and e-mail, as you’ll read later, that people now often overlook a great hiring resource—the help-wanted ads. Do not forget about this “tried and true” marketing strategy. If they’ve got the job and you have the qualifications, it’s a perfect fit. We’ve seen it work hundreds of times. 4. Responses to online job postings. One of the greatest advantages of the technology revolution is an employer’s ability to post job announcements and a job seeker’s ability to respond immediately via e-mail. It’s a wonder! In most (but not all) instances, these are bona fide opportunities, and it’s well worth your while to spend time searching for and responding to appropriate postings. However, don’t make the mistake of devoting too much time to searching the Internet. It can consume a huge amount of your time that you should spend on other job search efforts that will yield even better results. Generally speaking, the higher the level of position you are seeking, the less value the Internet and electronic job search will be to you. Most very seniorlevel medical, health care, management, and executive positions are filled through networking, referrals, and other person-to-person contact. Refer to the appendix for a listing of the largest and most widely used online job posting sites for health care professionals. In addition, you’ll find Web sites with information on interviewing and salary negotiation, along with some of our favorite sites for researching information on companies (a must-do before any interview!). 5. Targeted e-mail campaigns (resumes and cover letters) to recruiters. Recruiters have jobs, and you want one. It’s pretty straightforward. The only catch is to find the “right” recruiters who have the “right” jobs. Therefore, you must devote the time and effort to preparing the “right” list of recruiters. There are many resources on the Internet where you can access information about recruiters (for a fee) and sort that information by industry and position specialization. This allows you to identify just the “right” recruiters who would be interested in a health care candidate with your qualifications. What’s more, because these campaigns are transmitted electronically, they are easy and inexpensive to produce. When working with recruiters, it’s important to realize that they do not work for you! Their clients are the hospitals and health care institutions that pay their fees. They are not in business to “find a job” for you, but rather to fill a specific position with a qualified candidate, either you or someone else. To maximize your chances of finding a position through a recruiter or agency, don’t rely on just one or two, but distribute your resume to many that meet your specific criteria. 6. Targeted e-mail and print campaigns to employers. Just as with campaigns to recruiters (see item 5), you must be extremely careful to select just the right employers that would be interested in a health care candidate with your qualifications. The closer you stick to “where you belong” in relation to your specific experience, the better your response rate will be. We believe that print campaigns (paper and envelopes mailed the old-fashioned way) are the most

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Introduction appropriate and effective presentation for health care professionals when they are contacting employers directly. 7. In-person “cold calls” to employers and recruiters. We consider this the least effective and most time-consuming marketing strategy for health care positions. It is extremely difficult to just walk in the door and get in front of the right person, or any person who can take hiring action. You’ll be much better off focusing your time and energy on other, more productive channels (for example, networking, referrals, and advertisements). 8. Online resume postings. The ’Net is swarming with reasonably priced (if not free) Web sites where you can post your resume. It’s quick, easy, and the only passive thing you can do in your search. All of the other marketing channels require action on your part. With online resume postings, once you’ve posted, you’re done. You then just wait (and hope!) for some response.

Conclusion Health care is one of the most stable industries in today’s global economy, currently employing more than 11 million and projected to employ almost 14 million by 2010. Whether you’re looking for a clinical nursing position in a hospital, a technology position with a biomedical engineering laboratory, an administrative assignment with a home health care provider organization, or a position as Chief of Medicine with a leading teaching hospital, opportunities abound. Your challenge is to write a top-flight resume, identify the most appropriate job search channels for the type of position you are seeking, and mount a welltargeted and professionally managed job search campaign. With such great employment statistics in your favor, you can’t help but be successful in your job search and find the position of your dreams!

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PART I

Resume Writing, Strategy, and Formats CHAPTER 1: Resume Writing Strategies for Health Care Careers CHAPTER 2: Writing Your Resume CHAPTER 3: Scannable, Electronic, and Web Resumes

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C HAPTER 1

Resume-Writing Strategies for Health Care Careers If you’re reading this book, chances are you’ve decided to make a career move. It might be because • You’re ready to leave your current position and move up the ladder to a higher-paying and more responsible management or executive-level position. • You’ve decided to pursue new occupational opportunities within your industry (health care). • You’re unhappy with your current employer or senior management team and have decided to pursue opportunities elsewhere. • You’ve completed a contract assignment and are looking for a new “free agent” job or perhaps a permanent position. • You’ve decided to resign your current position to pursue an entrepreneurial opportunity. • You’re relocating to a new area and need to find a new position. • You’re returning to the workforce after several years of unemployment or retirement. • You’ve just completed additional education (for example, training, certification, an undergraduate degree, or an advanced degree) and are ready to make a step upward in your career. • You’ve been laid off, downsized, or otherwise left your position and you must find a new one. • You’re simply ready for a change. There might even be other reasons for your job search besides these. However, regardless of the reason, a powerful resume is an essential component of your search campaign. In fact, it is virtually impossible to conduct a search without a resume. It is your calling card that briefly, yet powerfully, communicates the skills, qualifications, experience, and value you bring to a prospective employer. It is the document that will open doors and generate interviews. It is

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Part I: Resume Writing, Strategy, and Formats the first thing people will learn about you when you forward it in response to an advertisement, and it is the last thing they’ll remember when they’re reviewing your qualifications after an interview. Your resume is a sales document, and you are the product! You must identify the features (what you know and what you can do) and benefits (how you can help an employer) of that product and then communicate them in a concise and hardhitting written presentation. Remind yourself over and over, as you work your way through the resume process, that you are writing marketing literature designed to sell a new product—YOU—for a new position. Your resume can have tremendous power and a phenomenal impact on your job search. So don’t take it lightly. Rather, devote the time, energy, and resources that are essential to developing a resume that is well-written, visually attractive, and effective in communicating who you are and how you want to be perceived.

Resume Strategies The following sections outline the nine core strategies for writing effective and successful resumes.

RESUME STRATEGY #1: WHO ARE YOU AND HOW DO YOU WANT TO BE PERCEIVED? Now that you’ve decided to look for a new position, the very first step is to identify your current career interests, goals, and objectives. This task is critical because it is the underlying foundation for what you include in your resume, how you include it, and where you include it. You cannot write an effective resume without knowing, at least to some degree, what type or types of positions you will be seeking. This requires more than the simple response of “I’m looking for a new position within the health care industry.” You must be more specific in terms of your objectives in order to create a document that powerfully positions you for such opportunities. There are two concepts to consider here: • Who you are: This relates to what you have done professionally and academically. Are you a physician, surgeon, nurse, occupational therapist, phlebotomy technician, lab manager, or board-certified hearing instrument specialist? Are you a clinical nutritionist, medical assistant, health records administrator, or licensed acupuncturist? Are you a nurse educator responsible for designing and delivering training programs, or a cardiac surgeon with a world-renowned reputation? Perhaps you’re a hospice counselor, CT scan technologist, or ER orderly. Have you just graduated with your BSN degree or chemistry lab certificate? Who are you? • How you want to be perceived: This relates to your current career objectives. If you’re a physician looking for your first departmental management position, don’t focus solely on your medical skills. Put an equal emphasis on

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Chapter 1: Resume-Writing Strategies for Health Care Careers your success in training other physicians and medical personnel, managing budgets and resources, coordinating emergency response, designing and administering new health care programs, and the like. If you’re a lab technician seeking a promotion to the next level of responsibility, highlight your accomplishments in developing new lab procedures, streamlining existing procedures, purchasing new equipment, training staff, managing record keeping, and other administrative and management-type responsibilities. The strategy, then, is to connect these two concepts by using the Who You Are information that ties directly to the How You Want to Be Perceived message to determine what information to include in your resume. By following this strategy, you’re painting a picture that allows a prospective employer to see you as you want to be seen—as an individual with the qualifications for the type of position you are pursuing.

WARNING: If you prepare a resume without first clearly identifying what your objectives are and how you want to be perceived, your resume will have no focus and no direction. Without the underlying knowledge of “This is what I want to be,” you do not know what to highlight in your resume. In turn, the document becomes a historical overview of your career and not the sales document it should be.

RESUME STRATEGY #2: SELL IT TO ME…DON’T TELL IT TO ME We’ve already established the fact that resume writing is sales. You are the product, and you must create a document that powerfully communicates the value of that product. One particularly effective strategy for accomplishing this is the “Sell It to Me…Don’t Tell It to Me” strategy that impacts virtually every word you write on your resume. If you “tell it,” you are simply stating facts. If you “sell it,” you promote it, advertise it, and draw attention to it. Look at the difference in impact between these examples: Tell It Strategy: Supervised staffing and scheduling for all nursing aides and assistants in the hospital. Sell It Strategy: Full responsibility for managing a 245-person staff of nursing aides and assistants at a 650-bed acute-care hospital. Coordinated new-staff orientation, staff scheduling, an ongoing training and development program, and the annual recertification process. Maintained staffing levels at near 100%, with less than 5% turnover.

Tell It Strategy: Managed a large-scale reorganization of the entire medical records department.

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Part I: Resume Writing, Strategy, and Formats Sell It Strategy: Spearheaded hospital-wide reorganization and full computerization of all medical records. Project impacted more than 100 employees at the hospital, adjacent nursing home, ambulatory care facility, and off-premise laboratory. Following year-long implementation, reduced staffing and payroll by 21%, virtually eliminated errors, and introduced virtual reporting and analytical capabilities.

Tell It Strategy: Supervised development of next-generation prosthetic devices at The Johns Hopkins Hospital Biomedical Lab. Sell It Strategy: Led 4-person project team in the design, prototyping, testing, and introduction of next-generation prosthetic device technology. Earned worldwide recognition for project success, honored with several industry awards, and selected as keynote presenter for the 2003 Annual Conference of the American Prosthetics Association. Long-term revenue projections for new products forecasted at better than $500 million within 2 years. What’s the difference between “telling it” and “selling it”? In a nutshell… Telling It

Selling It

Describes features.

Describes benefits.

Tells what and how.

Sells why the “what” and “how” are important.

Details activities.

Includes results.

Focuses on what you did.

Details how what you did benefited your employer, department, team members, patients/clients, the body of medical knowledge, and so on.

RESUME STRATEGY #3: USE KEYWORDS No matter what you read or who you talk to about job search, the concept of keywords is sure to come up. Keywords (or, as they were previously known, buzz words) are words and phrases that are specific to a particular industry or profession. For example, keywords for health care occupations can include case management, acute care, chronic care, patient scheduling, billing, reimbursement, community outreach, P&L management, efficiency improvement, quality assurance, length of stay, resource management, patient/physician relations, peer review, occupational health, holistic care, rehabilitation, medical instrumentation, lab analysis, and hundreds more. When you use these words and phrases—in your resume, in your cover letter, or during an interview—you are communicating a very specific message. For

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Chapter 1: Resume-Writing Strategies for Health Care Careers example, when you include the words primary care in your resume, your reader will most likely assume that you have experience in direct patient care, assessment and diagnosis, patient teaching/education, medication administration, emergency response, crisis intervention, third-party referrals, and more. As you can see, people will make inferences about your skills based on the use of just one or two individual words. Here are a few other examples: • When you use the words lab management, people will assume you have experience with staffing, budgeting, resource management, equipment management, purchasing, instrumentation calibration, and more. • By referencing managed care in your resume, you convey that you most likely have experience in coordinating patient care through a network of providers, administering all required documentation and reporting, coordinating thirdparty reimbursement, facilitating provider referrals, and other actions specific to the managed-care arena. • When you mention health care education, readers and listeners will infer that you have experience in curriculum planning and development, instructional materials design, technology-based learning, teacher selection and training, continuing professional education, and more. • When you include regulatory affairs as one of your areas of expertise, most people will assume you are experienced in regulatory compliance and reporting, regulatory agency affairs, JCAHO standards, and more. Keywords are also an integral component of the resume scanning process, whereby employers and recruiters electronically search resumes for specific terms to find candidates with the skills, qualifications, and credentials for their particular hiring needs. In organizations where it has been implemented, electronic scanning has replaced the more traditional method of an actual person reading your resume (at least initially). Therefore, to some degree, the only thing that matters in this instance is that you have included the “right” keywords to match the organization’s or recruiter’s needs. Without them, you will most certainly be passed over. Although keyword scanning is not as prevalent throughout the health care industry (particularly in private offices) as in other industries, it is increasing in popularity because of its ease and efficiency. What’s more, for those of you in technology-related industries, resume scanning and other electronic hiring systems are often the preferred method of application. Just like any other job seekers, health care professionals must stay on top of the latest trends in technology-based hiring and employment as these trends relate directly to them. Of course, in virtually every instance your resume will be read at some point by human eyes, so it’s not enough just to throw together a list of keywords and leave it at that. In fact, it’s not even necessary to include a separate “keyword summary” on your resume. A better strategy is to incorporate keywords naturally into the text within the appropriate sections of your resume.

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Part I: Resume Writing, Strategy, and Formats Keep in mind, too, that keywords are arbitrary; there is no defined set of keywords for a nurse, lab technician, surgeon, cardiologist, or health care program administrator. Employers searching to fill these positions develop a list of terms that reflect the specifics they desire in a qualified candidate. These might be a combination of professional qualifications, skills, education, length of experience, and other easily defined criteria along with “soft skills,” such as leadership, problem-solving, and communication.

NOTE: Because of the complex and arbitrary nature of keyword selection, we cannot overemphasize how vital it is to include in your resume all of the keywords that represent your experience and knowledge!

How can you be sure that you are including all the keywords—and the right keywords? Just by describing your work experience, achievements, educational credentials, technical qualifications, and the like, you will naturally include most of the terms that are important in your field. To cross-check what you’ve written, review online or print job postings for positions that are of interest to you. Look at the precise terms used in the ads and be sure you have included them in your resume (if they are an accurate reflection of your skills and qualifications). Another great benefit of today’s technology revolution is our ability to find instant information, even information as specific as keywords for the health care industry. Refer to the appendix for a listing of Web sites that list keywords, complete with descriptions. These are outstanding resources.

RESUME STRATEGY #4: USE THE “BIG” AND SAVE THE “LITTLE” When deciding what you want to include in your resume, try to focus on the “big” things—new health care programs, innovative public health training and outreach programs, revenue and profit growth, new ventures, special projects, cost savings, improvements in quality of care, improvements in diagnostic capabilities, technology implementations, and more. Here’s an example: CEO/Administrator of a 28-bed long-term acute-care hospital and a 79-bed skilled nursing facility accredited by JCAHO. Lead a medical staff of 70 physicians, 140 nurses, and 25 support staff. Services include intensive case management, social service programs, medical nursing care, rehabilitation, and respiratory therapy.

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Increased operating profits 100% in one year by developing new revenue channels and implementing effective cost controls.

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Met/exceeded all regulatory requirements.

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Reorganized hospital and skilled nursing management structure to capitalize on the changing health care marketplace, and launched a number of innovative marketing programs.

•

Spearheaded effort to introduce onsite patient-care training programs for non-skilled nursing staff.

•

Authored 250-page policies and procedures manual to ensure consistency between the different facilities, eliminate redundancy, and improve reporting capabilities.

Then, save the “little” stuff—the details—for the interview. With this strategy, you will accomplish two things: You’ll keep your resume readable and of a reasonable length (while still selling your achievements), and you’ll have new and interesting information to share during the interview, rather than merely repeating what is already on your resume. Using the preceding example, when discussing this experience during an interview, you could elaborate on your specific achievements; namely, how you increased revenues and profits so dramatically, what unique marketing programs you created and their results, the specific training programs you launched, regulatory obstacles you overcame, procedures you streamlined, and more.

RESUME STRATEGY #5: MAKE YOUR RESUME “INTERVIEWABLE” One of your greatest challenges is to make your resume a useful interview tool. After the employer determines that you meet the primary qualifications for a position (you’ve passed the keyword scanning test or initial review) and you are contacted for a telephone or in-person interview, your resume becomes all-important in leading and prompting your interviewer during your conversation. Your job, then, is to make sure the resume leads the reader where you want to go and presents just the right organization, content, and appearance to stimulate a productive discussion. To improve the “interviewability” of your resume, consider these tactics: • Make good use of Resume Strategy #4 (Use the “Big” and Save the “Little”) to invite further discussion about your experiences. • Be sure your greatest “selling points” are featured prominently rather than buried within the resume. • Conversely, don’t devote lots of space and attention to areas of your background that are irrelevant or about which you feel less than positive; you’ll only invite questions about things you really don’t want to discuss. • Make sure your resume is highly readable—this means plenty of white space, an adequate font size, and a logical flow from start to finish.

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RESUME STRATEGY #6: ELIMINATE CONFUSION WITH STRUCTURE AND CONTEXT Keep in mind that your resume will be read very quickly by hiring authorities! You might agonize over every word and spend hours working on content and design, but the average reader will skim quickly through your masterpiece and expect to pick up important facts in just a few seconds. Try to make it as easy as possible for readers to grasp the essential facts: • Be consistent: for example, put job titles, company names, and dates in the same place and format them the same for each position. • Make information easy to find by clearly defining different sections of your resume with large, highly visible headings. • Define the context in which you worked (for example, the organization, your department, and the specific challenges you faced) before you start describing your activities and accomplishments.

RESUME STRATEGY #7: USE FUNCTION TO DEMONSTRATE ACHIEVEMENT When you write a resume that focuses only on your job functions, it can be dry and uninteresting and will say very little about your unique activities and contributions. Consider the following example: Responsible for managing a turnaround of the behavioral health division of Pima Healthcare.

Now, consider using that same function to demonstrate achievement and see what happens to the tone and energy of the sentence. It becomes alive and clearly communicates that you deliver results. Recruited to plan and orchestrate a profitable turnaround of the behavioral health division of Pima Healthcare, a full-service, 400-bed community hospital. Delivered total cost savings of more than $25 million annually by reducing FTEs 50%, salaries and wages 48%, physician fees 30%, and total expenses 50%. Concurrently, renegotiated managed-care contracts with 12% weighted average increase, resolved longstanding Medicare compliance issues, and achieved a personal performance rating of 95%.

Try to translate your functions into achievements and you’ll create a more powerful resume presentation.

RESUME STRATEGY #8: REMAIN IN THE REALM OF REALITY We’ve already established that resume writing is sales. And, as any good salesperson does, one feels somewhat inclined to stretch the truth, just a bit. However, be forewarned that you must stay within the realm of reality. Do not push your skills and qualifications outside the bounds of what is truthful. You never want to be in

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Chapter 1: Resume-Writing Strategies for Health Care Careers a position where you have to defend something that you’ve written on your resume. If that’s the case, you’ll lose the opportunity before you ever get started.

RESUME STRATEGY #9: BE CONFIDENT You are unique. There is only one individual with the specific combination of employment experience, qualifications, achievements, education, and technical qualifications that you have. In turn, this positions you as a unique commodity within the competitive job search market. To succeed, you must prepare a resume that is written to sell you, one that highlights your qualifications and your success. If you can accomplish this, you will have won the job search game by generating interest, interviews, and offers.

There Are No Resume-Writing Rules One of the greatest challenges in resume writing is that there are no rules to the game. There are certain expectations about information that you will include: principally, your employment history and your educational qualifications. Beyond that, what you include is entirely up to you and what you have done in your career. What’s more, you have tremendous flexibility in determining how to include the information you have selected. In chapter 2, you’ll find a complete listing of each possible category you might include in your resume, the type of information that you should include in each, preferred formats for presentation, and sample text you can edit and use. Although there are no rules, there are a few standards to live by as you write your resume. The following sections discuss these standards in detail.

CONTENT STANDARDS Content is, of course, the text that goes into your resume. Content standards cover the writing style you should use, the items you should be sure to include, items you should avoid including, and the order and format in which you should list your qualifications.

Writing Style Always write in the first person, dropping the word “I” from the front of each sentence. This style gives your resume a more aggressive and more professional tone than the passive third-person voice. Here are some examples:

First Person: Manage 12-person team responsible for the global market launch of new OTC pharmaceuticals for Bayer’s Consumer Division.

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Third Person: Mr. Glenwood manages a 12-person team responsible for the global market launch of new OTC pharmaceuticals for Bayer’s Consumer Division.

By using the first-person voice, you are assuming “ownership” of that statement. You did such-and-such. When you use the third-person, “someone else” did it. Can you see the difference?

Phrases to Stay Away From Try not to use phrases such as “responsible for” or “duties included.” These words create a passive tone and style. Instead, use active verbs to describe what you did. Compare these two ways of conveying the same information: Duties included scheduling, job assignment, and management of over 200 health care workers, nurses, and medical assistants for a 152-bed chronic care and rehabilitation facility.

OR Revitalized and strengthened the entire human resource management function for a 152-bed chronic care and rehabilitation facility. Restructured staffing patterns and assignments impacting over 200 health care workers, nurses, and medical assistants. Facilitated a double-digit increase in productivity and performance.

Resume Style The traditional chronological resume lists work experience in reversechronological order (starting with your current or most recent position). The functional style de-emphasizes the “where” and “when” of your career and instead groups similar experience, talents, and qualifications regardless of when they occurred. Today, however, most resumes follow neither a strictly chronological nor strictly functional format; rather, they are an effective mixture of the two styles that is usually known as a “combination” or “hybrid” format. Like the chronological format, the hybrid format includes specifics about where you worked, when you worked there, and what your job titles were. Like a functional resume, a hybrid emphasizes your most relevant qualifications—perhaps within chronological job descriptions, in an expanded summary section, in several “career highlights” bullet points at the top of your resume, or in achievement summaries. Most of the examples in this book are hybrids and show a wide diversity of organizational formats that you can use as inspiration for designing your own resume.

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Resume Formats Resumes, principally career summaries and job descriptions, are most often written in a paragraph format, a bulleted format, or a combination of both. Following are three job descriptions that are very similar in content yet presented in each of the three different writing formats. We also address the advantages and disadvantages of each format.

Paragraph Format Physical Therapist 1996 to 2003 Albany Veterans Hospital, Albany, New York Albany Memorial Hospital, Albany, New York Crescent County Nursing Facility, Rochester, New York Promoted through a series of increasingly responsible positions providing physical therapy to children, adults, and seniors. Advanced based on excellence in therapeutic diagnosis and intervention, case management, and patient relations. To date, managed and/or participated in the successful rehabilitation of more than 360 patients. Highly effective in diagnosing and preparing treatment plans for patients living with neurological, degenerative, and geriatric orthopedic conditions, resulting in increased independence. Heavily involved with designing discharge plans and follow-up instructions. Performed prosthetic training with amputee patients. Knowledge in E-STEM for wound healing and pain management, and with knee and hip replacement. Experience with technologies and techniques required for effective treatment of cardiac rehabilitation, sports injuries, and cervical and pelvic traction. Used ultrasound, gait belt training equipment, therabands, swimming pools, stretching exercises, and hot and cold packs. Trained PTAs, CNAs, and family members in infection control, injury prevention, and proper rehabilitative care, including wheelchair positioning, proper use of exercise equipment, and methods to assist patients without affecting independence or self-confidence. Trained/precepted newly hired physical therapists and therapy aides. Designed and led in-house training programs for the entire PT staff on new diagnostic and therapeutic procedures.

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Advantages Requires the least amount of space on the page. Brief, succinct, and to-the-point.

Disadvantages Achievements get lost in the text of the multiple paragraphs. They are not visually distinctive, nor do they stand alone to draw attention to them.

Bulleted Format Physical Therapist 1996 to 2003 Albany Veterans Hospital, Albany, New York Albany Memorial Hospital, Albany, New York Crescent County Nursing Facility, Rochester, New York

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Promoted through a series of increasingly responsible positions providing physical therapy to children, adults, and seniors. Advanced based on excellence in therapeutic diagnosis and intervention, case management, and patient relations. To date, managed and/or participated in the successful rehabilitation of more than 360 patients.

•

Highly effective in diagnosing and preparing treatment plans for patients living with neurological, degenerative, and geriatric orthopedic conditions, resulting in increased independence. Heavily involved with designing discharge plans and follow-up instructions.

•

Performed prosthetic training with amputee patients. Knowledge in E-STEM for wound healing and pain management, and with knee and hip replacement. Experience with technologies and techniques required for effective treatment of cardiac rehabilitation, sports injuries, and cervical and pelvic traction. Used ultrasound, gait belt training equipment, therabands, swimming pools, stretching exercises, and hot and cold packs.

•

Trained PTAs, CNAs, and family members in infection control, injury prevention, and proper rehabilitative care, including wheelchair positioning, proper use of exercise equipment, and methods to assist patients without affecting independence or self-confidence.

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Trained/precepted newly hired physical therapists and therapy aides. Designed and led in-house training programs for the entire PT staff on new diagnostic and therapeutic procedures.

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Advantages Quick and easy to peruse.

Disadvantages Responsibilities and achievements are lumped together with everything of equal value. In turn, the achievements get lost further down the list and are not immediately recognizable.

Combination Format Physical Therapist 1996 to 2003 Albany Veterans Hospital, Albany, New York Albany Memorial Hospital, Albany, New York Crescent County Nursing Facility, Rochester, New York Promoted through a series of increasingly responsible positions providing physical therapy to children, adults, and seniors. Advanced based on excellence in therapeutic diagnosis and intervention, case management, and patient relations. To date, managed and/or participated in the successful rehabilitation of more than 360 patients. •

Highly effective in diagnosing and preparing treatment plans for patients living with neurological, degenerative, and geriatric orthopedic conditions, resulting in increased independence. Heavily involved with designing discharge plans and follow-up instructions.

•

Performed prosthetic training with amputee patients. Knowledge in E-STEM for wound healing and pain management, and with knee and hip replacement. Experience with technologies and techniques required for effective treatment of cardiac rehabilitation, sports injuries, and cervical and pelvic traction. Used ultrasound, gait belt training equipment, therabands, swimming pools, stretching exercises, and hot and cold packs.

•

Trained PTAs, CNAs, and family members in infection control, injury prevention, and proper rehabilitative care, including wheelchair positioning, proper use of exercise equipment, and methods to assist patients without affecting independence or self-confidence.

•

Trained/precepted newly hired physical therapists and therapy aides. Designed and led in-house training programs for the entire PT staff on new diagnostic and therapeutic procedures.

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Advantages Our recommended format. Clearly presents overall responsibilities in the introductory paragraph and then accentuates each achievement as a separate bullet.

Disadvantages If you don’t have clearly identifiable accomplishments, this format is not effective. It also might shine a glaring light on the positions in which your accomplishments were less notable.

E-Mail Address and URL Be sure to include your e-mail address prominently at the top of your resume. As we all know, e-mail has become one of the most preferred methods of communication in job search. We advise against using your e-mail address at your place of business on your resume. Not only does this present a negative impression to future employers, it will become useless after you make your next career move. And because your resume might exist in cyberspace long after you’ve completed your current job search, you don’t want to direct interested parties to an obsolete e-mail address. Instead, obtain a private e-mail address that will be yours permanently. A free e-mail address from a provider such as Yahoo!, Hotmail, or NetZero is perfectly acceptable to use on your resume. In addition to your e-mail address, if you have a URL (Web site) where you have posted your Web resume, be sure to also display that prominently at the top of your resume. For more information on Web resumes, refer to chapter 3.

PRESENTATION STANDARDS Presentation regards the way your resume looks. It has to do with the fonts you use, the paper you print it on, any graphics you might include, and how many pages your resume should be.

Typestyle Use a typestyle (font) that is clean, conservative, and easy to read. Stay away from anything that is too fancy, glitzy, curly, and the like. Here are a few recommended typestyles:

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Although it is extremely popular, Times New Roman is our least preferred typestyle simply because it is overused. More than 90 percent of the resumes we see are typed in Times New Roman. Your goal is to create a competitive-distinctive document; to achieve that, we recommend an alternative typestyle. Your choice of typestyle should be dictated by the content, format, and length of your resume. Some fonts look better than others at smaller or larger sizes; some have “bolder” boldface type; some require more white space to make them readable. After you’ve written your resume, experiment with a few different typestyles to see which one best enhances your document.

Type Size Readability is everything! If the type size is too small, your resume will be difficult to read and difficult to skim for essential information. Interestingly, a too-large type size, particularly for senior-level professionals, can also give a negative impression by conveying a juvenile or unprofessional image. As a general rule, select type from 10 to 12 points in size. However, there’s no hard-and-fast rule, and a lot depends on the typestyle you choose. Take a look at the following examples:

Very readable in 9-point Verdana :RQWKH³(PSOR\HHRIWKH
Difficult to read in too-small 9-point Gill Sans :RQWKH´(PSOR\HHRIWKH


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Concise and readable in 12-point Times New Roman 6HQLRU7UDLQLQJ 'HYHORSPHQW0DQDJHUVSHFLDOL]LQJLQWKHGHVLJQGHYHORSPHQWDQG SUHVHQWDWLRQRIWUDLQLQJDQGRULHQWDWLRQSURJUDPVIRUKHDOWKFDUHZRUNHUV

A bit overwhelming in too-large 12-point Bookman Old Style 6HQLRU7UDLQLQJ 'HYHORSPHQW0DQDJHUVSHFLDOL]LQJLQWKHGHVLJQ GHYHORSPHQWDQGSUHVHQWDWLRQRIWUDLQLQJDQGRULHQWDWLRQSURJUDPVIRU KHDOWKFDUHZRUNHUV

Type Enhancements Bold, italics, underlining, and CAPITALIZATION are ideal to highlight certain words, phrases, achievements, projects, numbers, and other information to which you want to draw special attention. However, do not overuse these enhancements. If your resume becomes too cluttered, nothing stands out. NOTE: Resumes intended for electronic transmission and computer scanning have specific restrictions on typestyle, type size, and type enhancements. We discuss these details in chapter 3.

Page Length Our recommendation to the “average” job seeker is to keep his or her resume to one or two pages. The same is true for many professionals in the health care industry. Keep it short and succinct, giving just enough to catch your readers’ interest. However, for others, particularly senior executives, doctors, surgeons, and other highly skilled medical practitioners, it can be difficult to include all the relevant information in just two pages. In situations like this, your health care career might simply warrant a longer resume, and that’s okay! In countless situations, we’ve prepared health care resumes that were multiple pages in length, anywhere from three to four to more than 15 pages (a longer resume is more commonly referred to as a curriculum vitae, hereinafter referred to as a CV ). Let the amount of quality information you have to share be the determining factor in the length of your resume. Do not feel as though it must remain on two pages. All it really must do is attract prospective employers. Here are some specific situations in which a resume might be longer than two pages: • You are a physician, surgeon, or other highly degreed medical professional who is expected to submit a CV that includes all of your medical experience (professional positions, professional and hospital appointments, board appointments, internships, residencies, research, publications, presentations, grants, and so on), all of your educational credentials, your medical licenses, public-speaking engagements, honors and awards, scholarships and grants,

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Chapter 1: Resume-Writing Strategies for Health Care Careers professional affiliations, and more. A CV is really an entirely different type of document than a resume. You’ll read much more about this in chapter 2. • You have an extensive list of technical qualifications that are relevant to the position for which you are applying. (You can include these either on your resume or on a separate page as an addendum.) • You have extensive educational training and numerous credentials/certifications, all of which are important to include. (You can include these either on your resume or on a separate page as an addendum.) • You have an extensive list of special projects, task forces, and committees to include that are important to your current career objectives. (You can include these either on your resume or on a separate page as an addendum.) • You have an extensive list of professional honors, awards, and commendations. This list is tremendously valuable in validating your credibility and distinguishing you from the competition. • You have an extensive list of publications. Again, this list is extremely valuable in validating your credibility and distinguishing you from the competition. You must include it. If you create a resume that’s longer than two pages, make it more reader-friendly by carefully segmenting the information into separate sections. For instance, begin with your career summary and your work experience. This will most likely take one or two pages. Then follow with education, any professional or industry credentials, honors and awards, technology and equipment skills, publications, publicspeaking engagements, professional memberships, civic memberships, technology skills, volunteer experience, multiple language skills, and other relevant information you want to include. Put each into a separate category so that your resume is easy to peruse and your reader can quickly see the highlights. You’ll read more about each of these sections in chapter 2.

Paper Color Be conservative. White, ivory, light blue, or light gray are ideal. Other “flashier” colors are inappropriate for individuals in the health care industry.

Graphics For entry-level or mid-level health care positions, an attractive, relevant graphic can enhance your resume. When you look through the sample resumes in chapters 4 through 12, you’ll see some excellent examples of the effective use of graphics to enhance your resume’s visual presentation. Just be sure not to get carried away; be tasteful and relatively conservative. For those of you at the senior management or executive level, we do not recommend graphics on your resume. Clean, crisp, and conservative is our motto for resumes at this level.

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White Space We’ll say it again: Readability is everything! If people have to struggle to read your resume, they simply won’t make the effort. Therefore, be sure to leave plenty of white space. It really does make a difference.

ACCURACY AND PERFECTION The very final step, and one of the most critical in resume writing, is the proofreading stage. It is essential that your resume be well written, visually pleasing, and free of any errors, typographical mistakes, misspellings, and the like. We recommend that you carefully proofread your resume a minimum of three times, and then have two or three other people also proofread it. Consider your resume an example of the quality of work you will produce on a company’s behalf. Is your work product going to have errors and inconsistencies? If your resume does, it communicates to a prospective employer that you are careless, and this is the “kiss of death” in job search. Take the time to make sure that your resume is perfect in all the little details that do, in fact, make a big difference to those who read it.

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C HAPTER 2

Writing Your Resume For many health care professionals, resume writing is not at the top of the list of fun and exciting activities! How can it compare to saving a person’s life, discovering a cure for a disease that has plagued the human race, or improving the quality of care delivered to thousands of patients each year? It can’t! However, resume writing can be an enjoyable and rewarding task. When your resume is complete, you can look at it proudly, reminding yourself of all that you have achieved. It is a snapshot of your career and your success. When it’s complete, we guarantee you’ll look back with tremendous self-satisfaction as you launch and successfully manage your job search. The very first step in finding a new position or advancing your career, resume writing can be the most daunting of all tasks in your job search. If writing is not one of your primary job functions, it might have been years since you’ve actually sat down and written anything other than notes to yourself. Even for those of you who write on a regular basis, resume writing is unique. It has its own style and a number of peculiarities, as with any specialty document. Therefore, to make the writing process easier, more finite, and more efficient, we’ve consolidated it into four discrete sections: • Career Summary. Think of your Career Summary as the “head” of your resume. It is the accumulation of everything that you know and everything that you are. • Professional Experience. Professional Experience is the “backbone” of your resume. It is all the finite pieces that, when “stacked” together, create the whole of who you are. • Education, Licenses, and Certifications. Think of this section as the “bones,” giving your resume structure and integrity. These third-party validations attest to the quality of your qualifications, knowledge, and expertise.

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Part I: Resume Writing, Strategy, and Formats • The “Extras.” These extra sections can include Hospital Affiliations, Board Affiliations, Professional Appointments, Publications, Public Speaking, Honors and Awards, Technology Qualifications, Training and Public Speaking, Professional Affiliations, Civic Affiliations, Research Projects, Foreign Languages, Personal Information, and so on. You can think of these as facial features that give each resume its distinctive flair. These items further validate your experience and help you stand out from the crowd of other applicants.

Making the Right Choice: Resume or Curriculum Vitae (CV) Before you start writing your resume, you have to determine whether a resume or a CV is the right document for you. As discussed in chapter 1, certain health care professionals—such as physicians, surgeons, dentists, and other highly degreed medical professionals—are expected to submit a CV in certain circumstances (generally for hospital, university, and other “institutional” positions). A CV is a much longer document than a resume. It includes a comprehensive listing of the following: • Medical experience (professional positions, internships, residences, and more) • Professional appointments (generally, hospital or academic) • Professional, board, and hospital affiliations (including leadership positions) • Medical degrees, licenses, and other educational credentials • Publications (books, papers, abstracts, conference proceedings, and more) • Professional presentations (keynotes, lectures, seminars, and more) • Research projects • Honors and awards (professional, medical, academic, and others) • Scholarships and grants A good rule of thumb to determine whether you should prepare a resume or CV is the following: • Prepare a CV if your best “marketing tool” is a conservative document that lists all of your medical experience and credentials. • Prepare a resume if your best “marketing tool” is a document that sells the highlights of your career in a more succinct presentation than a CV.

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Chapter 2: Writing Your Resume A CV is most often the right tool in circumstances such as these: • You’re applying for a position on the teaching faculty at a prominent university. • You’re applying for a position as a Chief of Medicine at a large city hospital. • You’re pursuing a medical research position. • You’re a nurse seeking a role with a clinical study. On the other hand, you will most likely use a resume if • You are applying for a medical position in a private health care practice. • Your professional focus has shifted from direct health care to business performance—for instance, if you are a surgeon seeking a position as CEO of a hospital. • You are an allied health technologist or technician, pharmacist, or health care administrator or manager. If you’re a recent medical graduate, base your decision on the type of position you are seeking and the type of medical environment in which you work. Use the following chart as your guide to determine which document is right for you. (Chart reprinted with the permission of Hal Flantzer, Career Planning Resources, Kew Gardens, NY.) And keep in mind, as the distinction between resume and CV continues to blur, the best solution might be a “hybrid”—a CV that is enhanced by a few resume elements. You can see examples of hybrids on pages 72–73 and 77–78.

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Part I: Resume Writing, Strategy, and Formats Topic/Area

Resumes

CVs

Accomplishments?

State accomplishments and transferable skills that pertain to your job target.

Avoid stating accomplishments— use credentials and selectively use headings that will showcase the attractive features of your work. CVs are based more on credentials than performance.

Education?

Usually used as an adjunct to a work history and, except for recent graduates, is placed at the end. Dates of degrees might or might not be stated.

An essential feature of the CV: Degrees and credentials must be described in detail, and dates of degrees should always be stated.

Chronology?

Important! Experience should always be in reversechronological order with all time covered. One chronology per resume is almost always the rule.

Experience should be in reversechronological order, but there might be chronologies for various headings; therefore, time coverage is not quite as important as on a resume.

Appearance and Length?

Important! The first page must grab the reader’s attention, and the most important information should be found and read in ten seconds flat! Hardly ever longer than two pages.

Important! The first page must grab the reader’s attention, but it should also entice him/ her to spend time reading it through. Depending on experience, it can be much longer than two pages.

How Useful for Career Changers?

Quite useful: A resume allows for the flexibility to adapt your skills to new career tracks using a functional or a reverse-chronological format.

Not very useful: Although headings can be arranged to somewhat direct the information to a different career track, a CV is predicated upon formal education that is applicable to your job target.

Summary Statement (“Job Objective”)?

A summary statement is often used, informing the employer of what your target is and what you have to offer in terms of skills that are attractive to the employer, as well as accomplishments.

A summary statement is never used. Education is always listed just below the name and address. Occasionally, a job objective is used, but only if the goal is different than an employer would expect.

Headings?

A more or less standard set of ordered headings, with several optional headings available.

A standard set of headings, with some variance in the order, and with more optional ones available to allow for a more individualized and tailored document.

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Chapter 2: Writing Your Resume

Step-by-Step: Writing the Perfect Resume and CV In the preceding section, we outlined the four core resume sections. Now, we’ll detail the particulars of each section—what to include, where to include it, and how to include it.

CONTACT INFORMATION Before we start, let’s briefly address the very top section of your resume: your name and contact information.

Name You’d think writing your name would be the easiest part of writing your resume! But there are several factors you might want to consider: • Although most people choose to use their full, formal name at the top of a resume, it has become increasingly more acceptable to use the name by which you prefer to be called. • Bear in mind that it’s to your advantage to have readers feel comfortable calling you for an interview. Their comfort level might decrease if your name is gender-neutral, difficult to pronounce, or very unusual; they don’t know who they’re calling (a man or a woman) or how to ask for you. Here are a few ways you can make it easier for them: Lynn T. Cowles (Mr.) (Ms.) Michael Murray Tzirina (Irene) Kahn Ndege “Nick” Vernon

Address You should always include your home address on your resume. If you use a post office box for mail, include both your mailing address and your physical residence address.

Telephone Number(s) You should include your home telephone number. If you’re at work during the day, when you can expect to receive most calls, consider including a work phone number (if it’s a direct line and you can receive calls discreetly). Or, you can include a mobile phone number (refer to it as “mobile” rather than “cellular”) or a pager number (however, this is less desirable because you must call back to speak to the person who called you). You can include a private home fax number (if it can be accessed automatically), but do not include your work fax number. Never include your employer’s toll-free number. This communicates the message that you are using your employer’s resources and budget to support your own personal job search campaign. Not a wise idea!

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E-mail Address Without question, if you have a private e-mail address, include it on your resume. E-mail is now often the preferred method of communication in job search, particularly in the early stages of each contact. Do not use your employer’s e-mail address, even if you access e-mail through your work computer. Instead, obtain a free, accessible-anywhere address from a provider such as Yahoo!, Hotmail, or NetZero. As you look through the samples in this book, you’ll see how resume writers have arranged the many bits of contact information at the top of each resume. You can use these as models for presenting your own information. The point is to make it as easy as possible for employers to contact you! Now, let’s get to the nitty-gritty of the four core content sections of your resume.

CAREER SUMMARY The Career Summary is the section at the top of your resume that summarizes and highlights your knowledge and expertise. You might be thinking, “But shouldn’t my resume start with an Objective?” Although many job seekers still use Objective statements, we believe that a Career Summary is a much more powerful introduction. The problem with Objectives is that they are either too specific (limiting you to a “pediatric nursing position”) or too vague (doesn’t everyone want “a challenging opportunity with a progressive organization offering the opportunity for growth and advancement”?). In addition, Objective statements can be read as self-serving because they describe what you want instead of suggesting what you have to offer an employer. In contrast, an effective Career Summary allows you to position yourself as you want to be perceived and immediately “paint a picture” of yourself as it relates to your career goals. It is critical that this section focus on the specific skills, qualifications, and achievements of your career that are related to your current objectives. Your summary is not a historical overview of your career. Rather, it is a concise, well-written, and sharp presentation of information designed to sell you into your next position. This section can have various titles, such as the following: Career Summary Career Achievements Career Highlights Career Synopsis Executive Profile Expertise Highlights of Experience

26

Management Profile Professional Qualifications Professional Summary Profile Summary Summary of Achievements Summary of Qualifications

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Chapter 2: Writing Your Resume Or, as you will see in the first example format that follows (Headline Format), your summary does not have to have any title at all. Here are five sample Career Summaries. Consider using one of these as the template for developing your Career Summary, or use them as the foundation to create your own presentation. You will also find some type of Career Summary in just about every resume included in this book.

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PROFESSIONAL EXPERIENCE Your Professional Experience section is the meat of your resume—the “backbone,” as we discussed before. It’s what gives your resume substance, meaning, and depth. It is also the section that will take you the longest to write. If you’ve had the same position for 10 years, how can you consolidate all that you have done into one short section? If, on the opposite end of the spectrum, you have had your current position for only 11 months, how can you make it seem substantial and noteworthy? And, if your experience is somewhere in between, what do you include, how, where, and why?

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Chapter 2: Writing Your Resume These are not easy questions to answer. In fact, the most truthful response to each question is, “it depends.” It depends on you, your experience, your achievements and successes, and your current career objectives. Here are seven samples of Professional Experience sections. Review how each individual’s unique background is organized and emphasized, and consider your own background when using one of these as the template or foundation for developing your Professional Experience section.

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Functional Format Emphasizes the functional areas of responsibility within the job and associated achievements. EXPERIENCE AND ACHIEVEMENTS

LOURDES HOSPITAL, Framingham, Massachusetts „ Director of Nursing—Women & Family Services

1999 to Present

Provide vision, strategic direction, and leadership for 5 nursing departments, 120 staff members in Labor and Delivery, Mother-Baby, Neonatal ICU, Pediatrics, and Perinatal Education. Manage $16M annual operating budget and $1M capital budget. Exceeded all financial, service delivery, and quality goals for 5 consecutive years. ƒ New Hospital Design/Development—Key member of 5-person project team leading the design and development of a new hospital. Responsible for vision and long-range planning including budgeting, financial and staffing projections, occupancy projections, physical design and space layout, and introduction of innovative care protocols. Incorporated Disney Onstage model to create a family-centered and developmentally supportive environment. ƒ Healthcare Innovation—First in the country to design and construct neonatal suites to accommodate critically ill infants and parents. Unit allows individualized infant care, developmentally supportive care, and consideration for family needs and circumstances in the NICU. ƒ New Nursing Management Model—Blended 5 separate departments into one and crosstrained 120 nursing staff to care for different types of patients. Ranked above the 85th percentile on the Jackson Patient Satisfaction Survey for 18 consecutive quarters. ƒ International Nursing Training—Traveled worldwide to teach leading-edge nursing management systems in impoverished nations. Coordinated development of Neonatal Resuscitation Program in Tajikistan, primary nursing care programs in Kiev and Armenia, a fetal monitoring curriculum in Mexico, and an HIV prevention program in the Ukraine.

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Career-Track Format Emphasizes fast-track promotion, overall scope of responsibility, and notable achievements. CAREER HISTORY CHARLOTTE EMERGENCY MEDICAL SERVICES, Dayton, OH

1989 to Present

EMT Paramedic/Operations Supervisor (1998 to Present) Paramedic Crew Chief/Relief Supervisor (1996 to 1998) Crew Chief (1992 to 1996) Paramedic (1989 to 1992) Promoted through a series of increasingly responsible assignments to current position directing field operations and coordinating emergency personnel and resources in a 542-square-mile region with 650,000 residents. Manage interagency disaster control involving multiple-casualty incidents, entrapment, rescue, and triage. Scope of responsibility is diverse and includes all staffing functions (60 employees), employee services (benefits and compensation), budgeting, media affairs, and fleet repair and maintenance (36 vehicles). ` Directed staff and resources that responded to more than 2000 emergency calls in 2002, 1850 in 2001, and 2200+ in 2000. Maintained a better-than-90% survival rate in situations where the injured were still alive when emergency crews arrived on the scene. ` Developed system for monitoring daily attendance and reduced absenteeism by 20%. ` Chaired 3-person management team that established guidelines for newly created Charlotte-Dade Advanced Local Emergency Response Team (ALERT), the nation’s first unit providing emergency service response to a terrorist incident involving a weapon of mass destruction. ` Co-chaired Benefits and Compensation Committee that consolidated benefits providers for 200+ employees from 8 to 3 vendors while improving services. Helped design 401(k) plan. ` Awarded Certificate of Recognition from the International Association of Bomb Technicians and Investigators for sharing expertise and providing contributions to the program. ` Received the American Ambulance Association (AAA) “Star of Life” award in 1999 for leadership in developing EMT-D training program.

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Project Highlights Format Places emphasis on specific projects, their scope of responsibility, and their associated achievements. 1856(5(9,(:(5 0DUFKWR3UHVHQW 

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Skills-Based Format Puts initial focus on specific skills rather than where and when they were used. Helpful in bringing less-current skill sets to the forefront and avoiding emphasis on employment gaps. &OLQLFDO/DERUDWRU\6FLHQWLVW 0DUTXHWWH*HQHUDO+HDOWK6\VWHP0DUTXHWWH0,

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Experience Format Briefly emphasizes specific highlights of each position. This format is best used in conjunction with a detailed Career Summary.



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EDUCATION, CREDENTIALS, AND CERTIFICATIONS Your Education section should include college, certifications, credentials, licenses, registrations, and continuing education. If you’re preparing a CV, you’ll want to be sure to include all of this information. If you’re preparing a resume, you might include it all, or you might just summarize certain items if your list is particularly long. The following sample formats demonstrate how you can do this. If any of your educational credentials are particularly notable, be sure to highlight them prominently in your Education section or bring them to the top of the resume in your Career Summary (as demonstrated by the Headline format in the preceding section).

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Part I: Resume Writing, Strategy, and Formats Here are six sample Education sections that illustrate a variety of ways to organize and format this information.

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UNIVERSITY OF CALIFORNIA AT LOS ANGELES

Master of Business Administration (MBA) Degree UNIVERSITY OF CALIFORNIA AT LOS ANGELES Bachelor of Science Degree

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Academic Credentials Format (GXFDWLRQ  %610DQDJHPHQW6FLHQFH6RXWKHUQ,OOLQRLV8QLYHUVLW\ /318QLYHUVLW\RI,OOLQRLV $&/6 %&/6&HUWLILHGWR3UHVHQW  5HFHQW&R &RQWLQXLQJ3URIHVVLRQDO(GXFDWLRQ x ,PSURYLQJ4XDOLW\RI&DUH,OOLQRLV1XUVLQJ$VVRFLDWLRQ x /HDGLQJ(GJH&DVH0DQDJHPHQW0HWKRGRORJLHVIRU6HQLRU1XUVLQJ6WDII3XUGXH 8QLYHUVLW\ x 4XDOLW\&RQWUROLQWKH2SHUDWLQJ5RRP251XUVHV$VVRFLDWLRQ²,OOLQRLV6WDWH&KDSWHU  x $GYDQFHVLQ2QFRORJLFDO&DUH$PHULFDQ1XUVHV$VVRFLDWLRQ

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Part I: Resume Writing, Strategy, and Formats

THE “EXTRAS” The primary focus of your resume is on information (most likely, your professional experience and academic credentials) that is directly related to your career goals. However, you also should include things that will distinguish you from other candidates and clearly demonstrate your value to a prospective employer. And, not too surprisingly, it is often the “extras” that get the interviews. Following is a list of the other categories you might or might not include in your resume depending on your particular experience and your current career objectives. Review the information. If it’s pertinent to you, use the samples for formatting your own data. Remember, however, that if something is truly impressive, you might want to include it in your Career Summary at the beginning of your resume in order to draw even more attention to it. If you do this, it’s not necessary to repeat the information at the end of your resume.

Honors and Awards If you have won honors and awards, you can either include them in a separate section on your resume or integrate them into the Education or Professional Experience section, whichever is most appropriate. If you choose to include them in a separate section, consider this format: f1XUVH0DQDJHURIWKH
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Public Speaking Experts are the ones who are invited to give public presentations at conferences, seminars, workshops, training programs, symposia, and other events. So if you have public speaking experience, others must consider you an expert. Be sure to include this very complimentary information in your resume. Here’s one way to present it: ¾ .H\QRWH6SHDNHU³+DQG$UP6\QGURPH´8WDK6HOI,QVXUHU¶V$VVRFLDWLRQ0D\  ¾ .H\QRWH6SHDNHU³7KH7KHUDSLVW¶V5ROHLQ'LVDELOLW\5HVROXWLRQ´0HFNOHQEXUJ5HKDE 6\VWHPV-DQXDU\  ¾ 3DQHO3UHVHQWHU³+HDOWK 6DIHW\(IIHFWVIRU6KLIW:RUNHUV´'HUPDUN6DIHW\/HDGHUVKLS &RPPLWWHH)HEUXDU\  ¾ .H\QRWH6SHDNHU³*XLGHWR'LVDELOLW\5HVROXWLRQ´.QR[3RZHU:&&ODLPV5HVHUYH &RQIHUHQFH-XQH  ¾ 6SHDNHU³+RZWR2YHUFRPH&KURQLF3DLQ6\QGURPH´(QJOHZRRG0HGLFDO$VVRFLDWLRQ $QQXDO&RQIHUHQFH0D\ 

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Research and Publications Research and publications, particularly in the medical field, are almost essential. When you review the qualifications of most top-level medical researchers, professors, and practitioners, almost all are published and have significant research projects to their names. As such, this is an essential component for any resume or CV in the health care industry. If you’re a medical practitioner, it might be that your articles have been published in scholarly annals or that you’ve authored abstracts or conference proceedings. If you’re a health care administrator, perhaps you’ve authored health care policy training manuals or articles for the American Management Association. If you’re a nurse, maybe you’ve written journal articles or nursing procedures. Regardless of the specific type of project or document, research and publications further validate your knowledge, qualifications, and credibility. Here’s an example: ȱ ȯ ŸŠ›’Š—ȱŠ—ŒŽ›ȱ ’‘ȱ’—’–Š•ȱŽœ’žŠ•ȱ’œŽŠœŽȱŠȱœœŽœœ–Ž—ȱŠ™Š›˜˜–’Žœȱ›ŽŠŽȱ ’‘ȱ —›Š™Ž›’˜—ŽŠ•ȱ‘Ž›Š™’Žœȱ’—ȱ˜ž‘ Žœȱ—Œ˜•˜¢ȱ ›˜ž™ȱž¢ȱŞřŝŘǯȱ ˜‘—œ˜—ǰȱǯǰȱŽœŽ›ǰȱ ǯǰȱ˜Žǰȱǯǰȱ˜‹Ž›œ˜—ǰȱǯȱ˜ž‘ Žœȱ—Œ˜•˜¢ȱ ›˜ž™ǰȱŘŖŖŘǯȱ ȯ Žœž•œȱ›˜–ȱŠȱŠ—˜–’£Žȱ‘ŠœŽȱȱž¢ȱ˜–™Š›’—ȱ˜–‹’—Žȱ›ŽŠ–Ž—ȱ ’‘ȱ

’œŠ–’—Žȱ’‘¢›˜Œ‘•˜›’Žȱ•žœȱ—Ž›•Žž”’—ȬŘȱŽ›œžœȱ—Ž›•Žž”’—ȬŘȱ•˜—Žȱ’—ȱŠ’Ž—œȱ ’‘ȱ ŽŠœ’ŒȱŽ•Š—˜–Šǯȱ›—˜•ǰȱǯǰȱ–’‘ǰȱǯǰȱ–’‘ǰȱǯǰȱŒ˜¢ǰȱǯǰȱŠ•–’—ǰȱǯȱ ˜ž›—Š•ȱ˜ȱ •’—’ŒŠ•ȱ—Œ˜•˜¢ǰȱŘŖǻŜǼDZȱŗŚřŗȬŗŚśŜǰȱŠ›Œ‘ȱŘŖŖŘǯȱ ȯ ’™˜œ˜–ŽȬ—ŒŠ™œž•ŠŽȱ˜¡˜›ž‹’Œ’—ȱ˜–™Š›Žȱ ’‘ȱ˜—ŸŽ—’˜—Š•ȱ˜¡˜›ž‹’Œ’—ȱ’—ȱŠȱ Š—˜–’£Žȱž•’ŒŽ—Ž›ȱ›’Š•ȱœȱ’›œȬ’—Žȱ‘Ž›Š™¢ȱ˜ȱŽŠœ’Œȱ›ŽŠœȱŠ›Œ’—˜–Šǯȱ Š››’œǰȱ ǯǰȱ’Œ‘Ž••ǰȱǯǰȱ˜Š—ǰȱǯǰȱŽ¢Ž›œ˜—ǰȱǯȱŠ—ŒŽ›ǰȱşŚǻŗǼǰȱŘśȮřŜǰȱ ž•¢ȱŘŖŖŗǯȱ

 ȱ ȱ ȯ ›’—Œ’™Š•ȱ—ŸŽœ’Š˜›ǰȱȃȱŠ—˜–’£Žǰȱ˜ž‹•ŽȬ•’—ǰȱ•ŠŒŽ‹˜Ȭ˜—›˜••ŽǰȱŠ›Š••Ž•Ȭ ›˜ž™ǰȱ ˜œŽȬ’—’—ȱž¢ǰȱ˜—žŒŽȱ—Ž›ȱ—Ȭ ˜žœŽȱ•’—’—ȱ˜—’’˜—œȱ˜ȱ¡Š–’—Žȱ‘Žȱ ŠŽ¢ǰȱ˜•Ž›Š‹’•’¢ǰȱŠ—ȱ’ŒŠŒ¢ȱ˜ȱ ȬŖŞŜşŖȱ˜›ȱ‘Žȱ›ŽŸŽ—’˜—ȱ˜ȱŒžŽȱŠ—ȱŽ•Š¢Žȱ ‘Ž–˜‘Ž›Š™¢Ȭ—žŒŽȱ–Žœ’œȱœœ˜Œ’ŠŽȱ ’‘ȱ ’‘Ȭ˜œŽȱ’œ™•Š’—ǯȄȱ›˜˜Œ˜•ȱ˜ǯȱŖŚŖȬ ŖŖǯȱŽ›Œ”ȱǭȱ˜ǯǰȱ—Œǯȱȱ ȯ ›’—Œ’™Š•ȱ—ŸŽœ’Š˜›ǰȱȃ‘ŠœŽȱȱŠ—˜–’£Žȱž¢ȱ˜ȱȱŘŖŖŖȱǻşȬ’›˜ȬŠ–˜‘ŽŒ’—ǰȱ şȬǼȱŽ›œžœȱ Ž–Œ’Š‹’—Žȱ ȱ’—ȱ‘Ž–˜—Š’ŸŽȱŠ—Œ›ŽŠ’ŒȱŠ—ŒŽ›ȱ’—ȱŠ’Ž—œǯȄȱ›˜˜Œ˜•ȱ ˜ǯȱȱŘŖŖŖȬŖŘǯȱž™Ž› Ž—ǰȱ—Œǯȱȱ ȯ ŽœŽŠ›Œ‘ȱž¢ȱŽŠ–ȱŽ–‹Ž›ǰȱȃȱ˜ž‹•ŽȬ•’—ȱ—ŸŽœ’Š’˜—ȱ˜ȱ‘Žȱ‘¢œ’˜•˜’ŒŠ•ȱŠ—ȱ œ¢Œ‘˜•˜’ŒŠ•ȱ–™ŠŒȱ˜ȱ˜ž‹•ŽȬ˜œŽȱ‘˜›Š£’—Žȱ–’—’œ›Š’˜—ȱ’—ȱžŠ••¢ȱ’Š—˜œŽȱ Œ‘’£˜™‘›Ž—’ŒœǯȄȱ›˜˜Œ˜•ȱ˜ǯȱŞşȬřşŘǯȱž™Ž› Ž—ǰȱ—Œǯȱ

Technology Equipment and Instrumentation If you are an administrator of a health care facility, a nurse, a medical assistant, or have held other types of hands-on care provider positions, chances are likely that you’ll just include a brief statement in your Career Summary that communicates that you are PC proficient. For example:

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Part I: Resume Writing, Strategy, and Formats PC proficient with Microsoft Word, Access, Excel, and PowerPoint.

If you’re employed in a technology-related position in the health care field, however, you’ll want to include a separate section with this information (if it’s relevant to your current career objectives). You’ll also have to consider placement of this section in your resume. If the positions for which you are applying require strong technical skills, we recommend that you insert this section immediately after your Career Summary (or as a part of it). If, on the other hand, your technical skills are more of a plus than a specific requirement, the preferred placement is after your Education section. Here’s an example of one way to format your technology qualifications: 3URILFLHQWLQWKHXVHRI    

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Teaching and Training Experience Many health care professionals also teach or train at colleges, universities, medical schools, and other organizations and institutions, in addition to training that they might offer “on the job.” If this is applicable to you, you will want to include that experience on your resume. Here’s a format you might use to present the information: Teaching & Training Experience f Professor, Medical School, Morgan State University, 1998 to Present. Teach Advanced Biology, Cell Biology, and Genetics to first- and second-year medical students. f Adjunct Professor, Medical School, Clark State University, 1994 to 1999. Taught Advanced Diagnostic Procedures to third-year medical students. f Medical Trainer, Clarkson Community Hospital, 2002 to Present. Teach Patient and Management Strategies to medical students from five area medical colleges rotating through the hospital. f Guest Lecturer, Health Administration Department, Duke University, 1999 to 2001. Provided semi-annual, day-long lecture series on the integration of patient-centric procedures into a large city medical center. f Part-Time Lecturer, Maryland State University, 1997 to 1999. Taught “Principles of Healthcare Administration” to second-year college students.

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Committees and Task Forces Many health care professionals serve on committees, task forces, and other special project teams either as part of, or in addition to, their full-time responsibilities. Again, this type of information further strengthens your credibility, qualifications, and perceived value to a prospective employer. To present this information, consider a format such as the following:

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Professional Affiliations If you are a member of any medical, educational, professional, or leadership associations, be sure to include that information on your resume. It communicates a message of professionalism, a desire to stay current with the industry, and a strong professional network. If you have held leadership positions within these organizations, that’s even more impressive. Here’s an example:

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Civic Affiliations Civic affiliations are fine to include if they • are with a notable organization, • demonstrate leadership experience, or • might be of interest to a prospective employer. However, things such as treasurer of your local condo association and singer with your church choir are not generally of value in marketing your qualifications. Here’s an example of what to include: 99ROXQWHHU&KDLUSHUVRQ8QLWHG:D\RI$PHULFD³'HWURLW&KDSWHUWR3UHVHQW 93UHVLGHQW/DPEHUW9DOOH\&RQVHUYDWLRQ'LVWULFWWR3UHVHQW 97UHDVXUHU+DELWDWIRU+XPDQLW\³'HWURLW&KDSWHUWR

Personal Information We do not recommend that you include such personal information as birth date, marital status, number of children, and related data. However, in some instances, personal information is appropriate. If this information will give you a competitive advantage or answer unspoken questions about your background, by all means include it. Here’s an example: ² %RUQLQ$UJHQWLQD863HUPDQHQW5HVLGHQF\6WDWXVVLQFH ² )OXHQWLQ(QJOLVK6SDQLVKDQG3RUWXJXHVH ² &RPSHWLWLYH7ULDWKOHWH7RSILQLVK0LGZHVW7ULDWKORQDQG'HV0RLQHV7ULDWKORQ

Note in this example that the job seeker is multilingual. This is a particularly critical selling point. Although it’s listed under Personal Information in this example, we recommend that you more appropriately highlight it in your Career Summary.

Consolidating the Extras Sometimes you have so many extra categories at the end of your resume, each with only a handful of lines, that spacing becomes a problem. You certainly don’t want to have to make your resume a page longer to accommodate five lines, nor do you want the “extras” to overwhelm the primary sections of your resume. Yet you believe the information is important and should be included. Or perhaps you have a few small bits of information that you think are important but don’t merit an entire section. In these situations, consider consolidating the information using one of the following formats. You’ll save space, avoid over-emphasizing individual items, and present a professional, distinguished appearance.

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Chapter 2: Writing Your Resume 352)(66,21$/352),/( &(57,),&$7,216

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Writing Tips, Techniques, and Important Lessons At this point, you’ve done a lot of reading, probably taken some notes, highlighted samples that appeal to you, and are ready to plunge into writing your resume. To make this task as easy as possible, we’ve compiled some “insider” techniques that we’ve used in our professional resume-writing practices. We learned these techniques the hard way through years of experience! We know they work; and they will make the writing process easier, faster, and more enjoyable for you.

GET IT DOWN—THEN POLISH AND PERFECT IT Don’t be too concerned with making your resume “perfect” the first time around. It’s far better to move fairly swiftly through the process, getting the basic information organized and on paper (or on screen), instead of agonizing about the perfect phrase or ideal formatting. After you complete a draft, we think you’ll be surprised at how close to “final” it is, and you’ll be able to edit, tighten, and improve formatting fairly quickly.

WRITE YOUR RESUME FROM THE BOTTOM UP Here’s the system: • Start with the easy things—Education, Affiliations, Honors and Awards, Public Speaking, Publications, Research Projects, and any other extras you want to include. These items require little thought—they’re generally just a listing—and can be completed in just a few minutes. • Write short job descriptions for your older positions, the ones you held years ago. Be very brief and focus on highlights such as rapid promotion, achievements, innovations, professional honors, or employment with wellrespected, well-known health care institutions or practices.

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Part I: Resume Writing, Strategy, and Formats After you complete this, look at how much you’ve written in a short period of time! Then you can move on to the next step: • Write the job descriptions for your most recent positions. This will take a bit longer than the other sections you have written. Remember to focus on the overall scope of your responsibility, major projects and initiatives, and significant achievements. Tell your reader what you did and how well you did it. You can use any of the formats recommended earlier in this chapter, or you can create something that is unique to you and your career. Now, see how far along you are? Your resume is 90 percent complete, with only one small section left to do. • Write your career summary. Before you start writing, remember your objective for this section. The summary should not simply rehash your previous experience. Rather, it is designed to highlight the skills and qualifications you have that are most closely related to your current career objective(s). The summary is intended to capture the reader’s attention and “sell” your expertise. That’s it. You’re done. We guarantee that the process of writing your resume will be much, much easier if you follow the “bottom-up” strategy. Now, on to the next tip.

INCLUDE NOTABLE OR PROMINENT “EXTRA” STUFF IN YOUR CAREER SUMMARY Remember the “extra-credit sections” that are normally at the bottom of your resume? If this information is particularly significant or prominent—you increased quality of care rankings, developed a new medical procedure, resolved longstanding regulatory issues, pioneered a new biomedical technology, or reduced hospital operating costs—you might want to include it at the top of the resume in your Career Summary. Remember, the summary section is written to distinguish you from the crowd of other qualified candidates. As such, if you’ve accomplished anything that clearly demonstrates your knowledge, expertise, and credibility, consider moving it to your Career Summary for added attention. Refer to the sample career summaries earlier in the chapter for examples.

USE RESUME SAMPLES TO GET IDEAS FOR CONTENT, FORMAT, AND ORGANIZATION This book is just one of many resources where you can review the resumes of other health care professionals to help you in defining your resume strategy, writing the text, and selecting the “right” resume format to showcase your talents. What’s more, these books are published precisely for that reason. You don’t have to struggle alone. Rather, use all the available resources at your disposal. Be forewarned, however, that it’s unlikely you will find a resume that fits your life and career to a “t.” It’s more likely that you will use “some of this sample” and “some of that sample” to create a resume that is uniquely “you.”

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SHOULD YOU INCLUDE DATES? Unless you are over age 50, we recommend that you date your work experience and your education. Without dates, your resume becomes vague and difficult for the typical hiring manager or recruiter to interpret. What’s more, it often communicates the message that you are trying to hide something. Maybe you haven’t worked in two years, maybe you were fired from each of your last three positions, or maybe you never graduated from college. Being vague and creating a resume that is difficult to read will, inevitably, lead to uncertainty and a quick toss into the “not-interested” pile of candidates. By including the dates of your education and your experience, you create a clean and concise picture that the reader can easily follow to track your career progression.

An Individual Decision If you are over age 50, dating your early positions must be an individual decision. On one hand, you do not want to “date” yourself out of consideration by including dates from the 1960s and early 1970s. On the other hand, it might be that those positions are worth including for any one of a number of reasons. Further, if you omit those early dates, you might feel as though you are misrepresenting yourself (or lying) to a prospective employer.

NOTE: If you are preparing a CV, be sure to include all of your employment experience. This section, which details how to shorten and summarize your older work experience, does not apply to you. CVs are comprehensive and must include all of your experience.

Here is a strategy to overcome those concerns while still including your early experience: Create a separate category titled “Previous Professional Experience” in which you summarize your earliest employment. You can tailor this statement to emphasize just what is most important about that experience. If you want to focus on the reputation of your past employers, include a statement such as this: •

Previous experience includes nursing positions with Sloan Kettering, The Johns Hopkins Hospital, and the New York University School of Medicine Hospital.

If you want to focus on the rapid progression of your career, consider this example: •

Promoted rapidly through a series of increasingly responsible radiology and radiology lab management positions with HealthTrend, Inc.

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Part I: Resume Writing, Strategy, and Formats If you want to focus on your early career achievements, include a statement such as this: •

Earned six promotions in three years with Memorial Community Hospital based on outstanding performance in health care administration, new program development, project management, staff training, and physician relations.

By including any one of the above paragraphs under the heading “Previous Professional Experience,” you are clearly communicating to your reader that your employment history dates further back than the dates you have indicated on your resume. In turn, you are being 100 percent above-board and not misrepresenting yourself or your career. What’s more, you’re focusing on the success, achievement, and prominence of your earliest assignments.

Should You Include Dates in the Education Section? If you are preparing a resume and are over age 50, we generally do not recommend that you date your education or college degrees. Simply include the degree and the university with no date. Why exclude yourself from consideration by immediately presenting the fact that you earned your college degree in 1958, 1962, or 1966—about the time the hiring manager was probably born? Remember, the goal of your resume is to share the highlights of your career and open doors for interviews. It is not to give your entire life story. As such, it is not mandatory to date your college degree. However, if you use this strategy, be aware that the reader is likely to assume that there is some gap between when your education ended and your work experience started. Therefore, if you choose to begin your chronological work history with your first job out of college, omitting your graduation date could actually backfire, because the reader will likely assume that you have experience that predates your first job. In this case, it’s best either to include your graduation date or omit dates of earliest experience, using the summary strategy discussed previously.

NOTE: Again, as in the preceding section, if you are writing a CV, this does not apply to you! It is essential to compile a complete list of education, experience, and dates on your CV.

ALWAYS SEND A COVER LETTER WHEN YOU FORWARD YOUR RESUME Sending a cover letter every time you send a resume is expected and is appropriate job search etiquette. When you prepare a resume, you are writing a document that you can use for every position you apply for, assuming that the requirements for all of those positions will be similar. The cover letter, then, is the tool that allows you to customize your presentation to each hospital, health care practice, company, or recruiter, addressing their specific hiring requirements. It is also the appropriate place to include any specific information that has been requested such as salary history or salary requirements (see the following section for more on this).

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NEVER INCLUDE SALARY HISTORY OR SALARY REQUIREMENTS ON YOUR RESUME Your resume is not the correct forum for a salary discussion. First of all, you should never provide salary information unless a company has requested that information, and then only if you choose to comply. Studies show that if employers are interested in you, they will look at your application with or without salary information. Therefore, you might choose not to respond to this request, thereby avoiding pricing yourself out of the job or locking yourself into a lower salary than the job is worth. When contacting recruiters, however, we recommend that you do provide salary information, but again, only in your cover letter. With recruiters you want to “put all of your cards on the table” and help them make an appropriate placement by providing information about your current salary and salary objectives. For example, you might say Be advised that my current compensation is $65,000 annually and that I am interested in a nursing management position starting at a minimum of $80,000 per year.

Or, if you would prefer to be a little less specific, you might write My annual compensation over the past three years has averaged $50,000+.

ALWAYS REMEMBER THAT YOU ARE SELLING As we have discussed over and over throughout this book, resume writing is sales. Understand and appreciate the value you bring to a prospective employer, and then communicate that value by focusing on your achievements. Companies don’t want to hire just anyone; they want to hire “the” someone who will make a difference. Show them that you are that candidate.

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C HAPTER 3

Printed, Scannable, Electronic, and Web Resumes After you’ve worked so tirelessly to write a winning resume, your next challenge is the resume’s design, layout, and presentation. It’s not enough for it to read well; your resume must also have just the right look for the right audience. And, just as with everything else in a job search, no specific answers exist. You must make a few decisions about what your final resume presentation will look like.

The Four Types of Resumes In today’s employment market, job seekers use four types of resume presentations: • Printed • Scannable • Electronic (e-mail attachments and ASCII text files) • Web The following sections give details on when you would need each type, as well as how to prepare these types of resumes.

THE PRINTED RESUME We know the printed resume as the “traditional resume,” the one that you mail to a recruiter, take to an interview, and forward by mail or fax in response to an advertisement. When preparing a printed resume, you want to create a sharp, professional, and visually attractive presentation. Remember, that piece of paper conveys the very first impression of you to a potential employer, and that first impression goes a long, long way. Never be fooled into thinking that just because you have the best qualifications in your industry, the visual presentation of your resume does not matter. It does, a great deal.

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THE SCANNABLE RESUME The scannable resume can be referred to as the “plain-Jane” or “plain-vanilla” resume. All of the things that you would normally do to make your printed resume look attractive—bold print, italics, multiple columns, sharp-looking typestyle, and more—are stripped away in a scannable resume. You want to present a document that can be easily read and interpreted by scanning technology. Although the technology continues to improve, and many scanning systems in fact can read a wide variety of type enhancements, it’s sensible to appeal to the “lowest common denominator” when creating your scannable resume. Follow these formatting guidelines: • Choose a commonly used, easily read font such as Arial or Times New Roman. • Don’t use bold, italic, or underlined type. • Use a minimum of 11-point type size. • Position your name, and nothing else, on the top line of the resume. • Keep text left-justified, with a “ragged” right margin. • It’s okay to use common abbreviations (for instance, scanning software will recognize “B.S.” as a Bachelor of Science degree). But, when in doubt, spell it out. • Eliminate graphics, borders, and horizontal lines. • Use plain, round bullets or asterisks. • Avoid columns and tables, although a simple two-column listing can be read without difficulty. • Spell out symbols such as % and &. • If you divide words with slashes, add a space before and after the slash to be certain the scanner doesn’t misread the letters. • Print using a laser printer on smooth white paper. • If your resume is longer than one page, be sure to print on only one side of the paper; put your name, telephone number, and e-mail address on the top of page 2; and don’t staple the pages together. • For best possible results, mail your resume (don’t fax it), and send it flat in a 9 × 12 envelope so that you won’t have to fold it. Of course, you can avoid scannability issues completely by sending your resume electronically, so that it will not have to pass through a scanner to enter the company’s databank. Read the next section for electronic resume guidelines.

THE ELECTRONIC RESUME Your electronic resume can take two forms: e-mail attachments and ASCII text files.

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Chapter 3: Printed, Scannable, Electronic, and Web Resumes

E-mail Attachments When including your resume with an e-mail, simply attach the word-processing file of your printed resume. Because a vast majority of businesses use Microsoft Word, it is the most acceptable format and will present the fewest difficulties when attached. However, given the tremendous variety in versions of software and operating systems, not to mention printer drivers, it’s quite possible that your beautifully formatted resume will look quite different when viewed and printed at the other end. To minimize these glitches, use generous margins (at least 0.75 inch all around). Don’t use unusual typefaces, and minimize fancy formatting effects. Test your resume by e-mailing it to several friends or colleagues, and then having them view and print it on their systems. If you use WordPerfect, Microsoft Works, or another word-processing program, consider saving your resume in a more universally accepted format such as RTF or PDF. Again, try it out on friends before sending it to a potential employer.

ASCII Text Files You’ll find many uses for an ASCII text version of your resume: • To avoid formatting problems, you can paste the text into the body of an e-mail message rather than send an attachment. Many employers actually prefer this method. Pasting text into an e-mail message lets you send your resume without the possibility of also transmitting a computer virus. • You can readily copy and paste the text version into online job application and resume blank forms, with no worries that formatting glitches will cause confusion. • Although it’s unattractive, the text version is 100 percent scannable. To create a text version of your resume, follow these simple steps: 1. Create a new version of your resume using the Save As feature of your wordprocessing program. Select “text only” or “ASCII” in the Save As option box. 2. Close the new file. 3. Reopen the file, and you’ll find that your word processor has automatically reformatted your resume into Courier font, removed all formatting, and leftjustified the text. 4. To promote maximum readability when sending your resume electronically, reset the margins to 2 inches left and right, so that you have a narrow column of text rather than a full-page width. (This margin setting will not be retained when you close the file, but in the meantime you can adjust the text formatting for best screen appearance. For instance, if you choose to include a horizontal line [perhaps something like this: +++++++++++++++++++++++++] to separate sections of the resume, by working with the narrow margins you won’t make the mistake of creating a line that extends past the normal screen width. Plus, you won’t add hard line breaks that create odd-length lines when seen at normal screen width.)

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Part I: Resume Writing, Strategy, and Formats 5. Review the resume and fix any “glitches” such as odd characters that may have been inserted to take the place of “curly” quotes, dashes, accents, or other nonstandard symbols. 6. If necessary, add extra blank lines to improve readability. 7. Consider adding horizontal dividers to break the resume into sections for improved skimmability. You can use any standard typewriter symbols such as *, -, (, ), =, +, ^, or #. To illustrate what you can expect when creating these versions of your resume, on the following pages are some examples of the same resume in traditional printed format, scannable version, and electronic (text) format.

THE WEB RESUME This newest evolution in resumes combines the visually pleasing quality of the printed resume with the technological ease of the electronic resume. You host your Web resume on your own Web site (with your own URL), to which you refer prospective employers and recruiters. Now, instead of seeing just a “plainJane” version of your e-mailed resume, with just one click a viewer can access, download, and print your Web resume—an attractive, nicely formatted presentation of your qualifications. What’s more, because the Web resume is such an efficient and easy-to-manage tool, you can choose to include more information than you would in a printed, scannable, or electronic resume. Consider separate pages for achievements, technology qualifications, equipment skills, honors and awards, management skills, and more, if you believe they would improve your market position. Remember, you’re working to sell yourself into your next job! Web resumes are an outstanding tool for people who are in technologically or visually related health care professions. You can create a virtual multimedia presentation that not only tells someone how talented you are, but also visually and technologically demonstrates it. A simplified version of the Web resume is an online version of your Microsoft Word resume. Instead of attaching a file to an e-mail to an employer, you can include a link to the online version. This format is not as graphically dynamic as a full-fledged Web resume, but it can be a very useful tool for your job search. For instance, you can offer the simplicity of text in your e-mail, plus the instant availability of a printable, formatted word-processing document for the interested recruiter or hiring manager. For a demonstration of this format, go to www.e-resume-central.com and click on “SEE A SAMPLE.”

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Chapter 3: Printed, Scannable, Electronic, and Web Resumes

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The scannable version of the resume.

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The electronic/text version of the resume.

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Part I: Resume Writing, Strategy, and Formats

The Four Resume Types Compared This chart quickly compares the similarities and differences between the four types of resumes we’ve discussed in this chapter.

PRINTED RESUMES

SCANNABLE RESUMES

TYPESTYLE/ FONT

Sharp, conservative, and distinctive (see our recommendations in chapter 1).

Clean, concise, and machine-readable: Times New Roman, Arial, Helvetica.

TYPESTYLE ENHANCEMENTS

Bold, italics, and underlining for emphasis.

CAPITALIZATION is the only type enhancement you can be certain will transmit.

TYPE SIZE

10-, 11-, or 12-point preferred…larger type sizes (14, 18, 20, 22, and even larger, depending on typestyle) will effectively enhance your name and section headers.

11, 12-point, or larger.

TEXT FORMAT

Use centering and indentations to optimize the visual presentation.

Type all information flush left.

PREFERRED LENGTH

1 to 2 pages; 3 if essential.

1 to 2 pages preferred, although length is not as much of a concern as with printed resumes.

PREFERRED PAPER COLOR

White, ivory, light gray, light blue, or other conservative background.

White or very light with no prints, flecks, or other shading that might affect scannability.

WHITE SPACE

Use appropriately for best readability.

Use generously to maximize scannability.

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Chapter 3: Printed, Scannable, Electronic, and Web Resumes

ELECTRONIC RESUMES

WEB RESUMES

Courier.

Sharp, conservative, and distinctive…attractive onscreen and when printed from an online document.

CAPITALIZATION is the only enhancement available to you.

Bold, italics, and underlining, and color for emphasis.

12-point.

10-, 11-, or 12-point preferred…larger type sizes (14, 18, 20, 22, even larger, depending on typestyle) will effectively enhance your name and section headers.

Type all information flush left.

Use centering and indentations to optimize the visual presentation.

Length is immaterial; almost definitely, converting your resume to text will make it longer.

Length is immaterial; just be sure your site is well organized so viewers can quickly find the material of greatest interest to them.

N/A.

Paper is not used, but do select your background carefully to maximize readability.

Use white space to break up dense text sections.

Use appropriately for best readability both onscreen and when printed.

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Part I: Resume Writing, Strategy, and Formats

Are You Ready to Write Your Resume? To be sure that you’re ready to write your resume, go through the following checklist. Each item is a critical step that you must take in the process of writing and designing your own winning resume.


Clearly define “who you are” and how you want to be perceived.
Document your key skills, qualifications, and knowledge.
Document your notable career achievements and successes.
Identify one or more specific job targets or positions.
Identify specific sub-industries or environments that you are targeting within the health care industry.


Research and compile keywords for your profession, industry, and specific job targets.


Determine which resume format suits you and your career best.
Select an attractive font.
Determine whether you need a print resume, a scannable resume, an electronic resume, a Web resume, or all four.


Secure a private e-mail address.
Review resume samples for up-to-date ideas on resume styles, formats, organization, and language.

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PART II

Sample Resumes for Health Care Careers CHAPTER 4: Resumes for Physicians and Surgeons CHAPTER 5: Resumes for Nursing Careers CHAPTER 6: Resumes for Allied Health Practitioners CHAPTER 7: Resumes for Allied Health Technicians and Technologists CHAPTER 8: Resumes for Dental Careers CHAPTER 9: Resumes for Pharmacists and Pharmacy Technicians CHAPTER 10: Resumes for Clinical Research Professionals CHAPTER 11: Resumes for Health Care Administrators, Managers, Administrative Support Staff, and Consultants CHAPTER 12: Resumes for Health Care Educators

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C HAPTER 4

Resumes for Physicians and Surgeons • Ob/Gyn Resident • Osteopath • Hospital Staff Physician • Dermatologist • Family Practice Physician • Internist/Gastroenterologist • Surgeon in Private Practice • Plastic and Reconstructive Surgeon • Medical Director • Attending Surgeon/Chief of Surgery • Physician/Workplace Health Consultant

Increasingly, even physicians and surgeons are using resumes rather than traditional CVs because the resume format allows the inclusion of more descriptive and persuasive information. In some cases, a hybrid resume/CV is an effective compromise.

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Part II: Sample Resumes for Health Care Careers

RESUME 1: MARK BERKOWITZ, MS, NCC, NCCC, CPRW, IJCTC, CEIP; YORKTOWN HEIGHTS, NY

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Strategy: Physicians trained outside the U.S. face a tough re-credentialing process when they immigrate. This resume highlights overseas training and experience as added value for a physician seeking a residency.

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Chapter 4: Resumes for Physicians and Surgeons

RESUME 1, CONTINUED

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Part II: Sample Resumes for Health Care Careers

RESUME 2: JENNIFER AYRES; CLARKSTON, MI

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Strategy: A clean, straightforward CV format works to present the somewhat complicated professional background of this immigrant who had pursued pharmacist credentials before attending a college of osteopathic medicine.

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Chapter 4: Resumes for Physicians and Surgeons

RESUME 2, CONTINUED

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Part II: Sample Resumes for Health Care Careers

RESUME 3: JENNIFER RUSHTON, CRW; NORTH RICHMOND, NSW, AUSTRALIA

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Strategy: Applying for a position as leading physician in a women’s medical practice, Dr. Jones wanted to show leadership as well as medical strengths. An accomplishment-oriented resume format worked well for her.

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RESUME 3, CONTINUED

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Part II: Sample Resumes for Health Care Careers

RESUME 4: WILLIAM G. MURDOCK; DALLAS, TX

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Strategy: Seeking to transition from emergency medicine to dermatology, this physician emphasizes relevant training and his own recent private practice on page 1. Page 2 groups additional medical experience under subheadings for quick review.

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RESUME 4, CONTINUED

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RESUME 5: ARNOLD BOLDT, CPRW, JCTC; ROCHESTER, NY

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Strategy: A resume format (rather than CV) allowed this doctor to highlight her interest in working with geriatric and disadvantaged patients and her diverse education as both a dietitian and a physician.

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RESUME 5, CONTINUED

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Strategy: After retirement, this specialist in Internal Medicine and Gastroenterology wanted to go back to work for an HMO. His resume focused on recent coursework and current volunteer experience to show that he had lost neither his knowledge base nor his dedication to the profession.

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Chapter 4: Resumes for Physicians and Surgeons

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Part II: Sample Resumes for Health Care Careers

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Strategy: For a physician seeking opportunities in practice management, this resume format was highly effective. Both business and medical expertise are highlighted.

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Chapter 4: Resumes for Physicians and Surgeons

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Part II: Sample Resumes for Health Care Careers

RESUME 8: AMY WHITMER, CPRW; LOUISVILLE, KY

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Strategy: This plastic surgeon who had immigrated to the U.S. was in the process of obtaining her credentials in this country. She was looking for a medical office management position in the interim.

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Chapter 4: Resumes for Physicians and Surgeons

RESUME 9: KIRSTEN DIXSON, JCTC, CPRW, CEIP; EXETER, NH

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Strategy: This resume combines the best elements of a CV and a resume to create a powerful document for this physician/business manager.

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Part II: Sample Resumes for Health Care Careers

RESUME 9, CONTINUED

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Chapter 4: Resumes for Physicians and Surgeons

RESUME 10: NINA EBERT, CPRW; NEW EGYPT, NJ

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Strategy: This resume highlights surgical expertise with the medical-management qualifications of this experienced surgeon. It positions him for either a surgical or an administrative role.

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Part II: Sample Resumes for Health Care Careers

RESUME 10, CONTINUED

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Chapter 4: Resumes for Physicians and Surgeons

RESUME 11: JENNIFER RUSHTON, CRW; NORTH RICHMOND, NSW, AUSTRALIA

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Part II: Sample Resumes for Health Care Careers

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C HAPTER 5

Resumes for Nursing Careers • Licensed Practical Nurse (LPN) • Registered Nurse (RN) • Charge Nurse • Cardio-Thoracic Surgical Nurse • Flight Nurse • Nurse-Midwife • Nurse Anesthetist • Licensed Massage Therapist/RN • Nurse Manager/Case Manager • Director of Nursing • Nurse Practitioner • Legal Nurse Consultant

The term “nursing” covers a wide variety of careers. Most involve direct patient care, which can range from hands-on nursing-home care to high-tech surgical procedures. This chapter also includes resumes for nurse managers, those who manage nursing staff and nursing departments.

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Part II: Sample Resumes for Health Care Careers

RESUME 12: NORINE T. DAGLIANO, CPRW; HAGERSTOWN, MD

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Chapter 5: Resumes for Nursing Careers

RESUME 12, CONTINUED

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Part II: Sample Resumes for Health Care Careers

RESUME 13: FREDDIE CHEEK, M.S.ED., CPRW, CWDP, CCM, CRW; AMHERST, NY 0,&+(//(5%52:1/31





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Strategy: An extensive professional profile leads off this resume for an experienced LPN who is seeking a supervisory position. She recently went back to school and earned a nursing degree.

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RESUME 13, CONTINUED

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RESUME 14: ANNE-MARIE DITTA, CEIP, CPRW, CCMC; TUCKAHOE VILLAGE, NY &$7+(5,1(3277(551

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Strategy: This cleverly designed resume resembles a hospital form and concisely portrays the extensive training, credentials, and experience of this new-graduate RPN with several years of LPN experience.

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RESUME 15: PETER S. MARX, JCTC; TAMPA, FL

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Strategy: Highlighting extensive experience gained from her military career, this resume helped a nurse transition to civilian employment.

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RESUME 16: JACQUI BARRETT, CPRW, CEIP; OVERLAND PARK, KS

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Strategy: In addition to documenting professional experience and credentials, page 1 of this nurse’s resume includes a Notable Accomplishments section that will help her stand out from the crowd.

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RESUME 16, CONTINUED

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Part II: Sample Resumes for Health Care Careers

RESUME 17: ANN BAEHR, CPRW; BRENTWOOD, NY



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Strategy: A chronological format was used to show career progression for this acute-care nurse who was seeking employment at a larger hospital.

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RESUME 18: JANICE SHEPHERD, CPRW, JCTC, CEIP; BELLINGHAM, WA

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Strategy: A highlight of this resume for a flight nurse is the right column of testimonials.

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Part II: Sample Resumes for Health Care Careers

RESUME 19: JEANNE KNIGHT, JCTC; MELROSE, MA 3$0(/$0853+<



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Strategy: An extensive background in Ob/Gyn nursing strengthens the qualifications for this nursing professional who had only two years of experience in her target role of midwife.

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Part II: Sample Resumes for Health Care Careers

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Strategy: In this resume, special emphasis is placed on the nurse’s multiple certifications. A chronological format showcases her career progression.

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Chapter 5: Resumes for Nursing Careers

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Part II: Sample Resumes for Health Care Careers

RESUME 21: KATHRYN BOURNE, IJCTC; TUCSON, AZ

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Strategy: This nurse/massage therapist wanted to use both of her skill sets in her next position. Therefore, both are equally emphasized in her resume.

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Chapter 5: Resumes for Nursing Careers

RESUME 21, CONTINUED



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Part II: Sample Resumes for Health Care Careers

RESUME 22: PETER HILL, CPRW; HONOLULU, HI

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Strategy: Seeking to move from Hawaii to the U.S. mainland, this nurse manager needed a resume that clearly identified his expertise and achievements. The first paragraph under each position describes facility size and arena of care.

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RESUME 23: ROBERTA F. GAMZA, JCTC, CEIP, CJST; LOUISVILLE, CO

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Strategy: This combination CV/resume highlights responsibilities, accomplishments, and unique qualifications in a concise format.

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RESUME 24: JENNIFER RYDELL, CPRW, NCRW, CCM; PORTLAND, OR

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Strategy: This resume presents impressive accomplishments front and center, followed by education and certification. Work history is detailed on page 2.

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RESUME 24, CONTINUED

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RESUME 25: GINA TAYLOR, CPRW; KANSAS CITY, MO

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C HAPTER 6

Resumes for Allied Health Practitioners • Emergency Medical Technician • Paramedic • Chiropractic Assistant • Physical Therapist Assistant • Licensed Acupuncturist and Chinese Herbalist • Physician’s Assistant • Registered Medical Assistant • Registered Dietitian • Respiratory Therapist • Physical Therapist • Speech-Language Pathologist • Occupational Therapist • Vocational Rehabilitation Counselor • Clinical Dependency Counselor • Licensed Professional Counselor • Psychiatric Clinician • Forensic Pathologist

Clinical expertise is the focal point of these resumes, which represent a diverse array of health care professions. Whenever possible, quantifiable achievements are included as well.

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RESUME 26: LORIE LEBERT, CPRW, IJCTC, CCMC; NOVI, MI

Clark A. Vincent 9909 LaBrett Blvd. • Salt Lake City, UT 84117 801.555.0169 • [email protected]

SUMMARY Well-rounded and enthusiastic student with a diverse background in medical training and emergency preparation. Adventurous spirit with practical training and experience; focused on a career in medicine. EDUCATION / TRAINING / CERTIFICATION UNIVERSITY OF UTAH Prerequisite courses toward PreMed curriculum, 1998–1999; 2000–current TAHOE COMMUNITY COLLEGE; Lake Tahoe, Nevada Certified EMT (licensed in state of Nevada), 1999–2000 FEDERAL FIRE ACADEMY Certified Firefighter / Certified in Hazardous Materials Awareness, 1999–2000 Licensed Category III (Expert) Mountain Bike Rider Certified Diver ALS Certified; IV Certified EXPERIENCE / EMPLOYMENT RAYTHEON ARCTIC SERVICES; Antarctica Firefighter, 2000–2001 Responsible for all firefighting operations including truck and equipment operation and maintenance. Assisted search-and-rescue team with flagged routes and aircraft-rescue fire fighting. ƒ Trained and taught emergency medical procedures to personnel. ƒ Tended lines during diving sessions for scientists. AMERICAN MEDICAL RESPONSE; Salt Lake City, Utah Emergency Medical Technician (EMT), 2000–current Respond to emergency calls and 911 ambulance runs. Trained in IV, advanced pharmacology, EKGs, defibrillation, and emergency driving. AMERICAN MEDICAL CENTER; Vellore, India Volunteer, Summer 2001 Trained national team on spinal precautions. FLIGHT FOR LIFE; Salt Lake City, Utah EMT, 2000 Selected as member of emergency flight/helicopter team. MOUNTAIN RESEARCH STATION Laboratory Technician/Assistant, 1999 Assisted in numerous activities for the national center for environmental research projects. VOLUNTEER ASSOCIATIONS & OTHER INFORMATION Rocky Mountain Rescue Team; Boulder County Red Cross Volunteer

Strategy: This young man was a world traveler who found volunteer opportunities in far-flung areas of the world. His adventures add spice to his resume, which is also rich with relevant credentials.

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RESUME 27: IGOR SHPUDEJKO, CPRW, JCTC, MBA; MAWAH, NJ





 
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Strategy: Strong education and training credentials are emphasized in this resume for a paramedic seeking a hospital-based position.

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Part II: Sample Resumes for Health Care Careers

RESUME 28: NICOLE MILLER, CCM, CRW, CECC, IJCTC; ORLEANS, ONTARIO, CANADA


 



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Strategy: This resume uses a functional style to group and highlight important professional skills. The employment history—with several similar jobs—can then be listed without repetitive listing of job duties.

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Chapter 6: Resumes for Allied Health Practitioners

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Part II: Sample Resumes for Health Care Careers

RESUME 29: BILL KINSER, CPRW, JCTC, CEIP, CCM; FAIRFAX, VA

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Strategy: In a concise one-page format, this resume showcases a wide range of professional abilities for a Physical Therapist Assistant who is also a Certified Fitness Instructor.

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Chapter 6: Resumes for Allied Health Practitioners

RESUME 30: DOUG MORRISON, CPRW; CHARLOTTE, NC



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Strategy: To highlight strong credentials while downplaying limited formal work experience, this resume showcases publications, internships, and lecturing experience in a combination resume/CV format.

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RESUME 30, CONTINUED

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RESUME 31: ARNOLD BOLDT, CPRW, JCTC; ROCHESTER, NY

Lawrence A. Timmons 585-334-7305 SUMMARY:

24 Leonardo Drive, Rochester, New York 14624

[email protected]

Physician’s Assistant and Licensed Paramedic. Extensive training and field experience in Advanced Life Support and critical care. Twenty years’ experience in active duty and management roles with suburban ambulance service.

EDUCATION: May 2002

Bachelor of Science, Physician’s Assistant University of Rochester; Rochester, New York GPA: 3.6 / Dean’s List – Critical Care Medicine – Orthopaedics – Internal Medicine

May 1998

Clinical Rotations: – Emergency Medicine – General Surgery – Family Medicine

– OB/Gyn – Cardiology

– Psychiatry – Pediatrics

Associate of Applied Science, Liberal Arts, Monroe Community College; Rochester, New York

CERTIFICATIONS: Licensed Physician’s Assistant (NYS)—1 yr. Pediatric Advanced Life Support—7 yrs. Advanced Trauma Life Support—3 yrs.

Licensed Paramedic (NYS)—7 yrs. Advanced Cardiac Life Support—7 yrs.

RELEVANT EXPERIENCE: 2002–Present

Park Ridge Hospital Emergency Department; Rochester, New York Physician’s Assistant Treat acute and non-acute patients in emergency department setting. K
Examine and evaluate incoming patients; diagnose and assess treatment options. K
Provide treatment and prescribe medications as necessary and appropriate. K
Admit patients to the hospital for further care as required. K
Suture lacerations and treat orthopedic injuries. K
Address needs of patients ranging from pediatric to geriatric.

1985–2001

Mendon Volunteer Ambulance Corps; Rochester, New York Vice President / General Manager (2000–2001) Directed day-to-day operations for suburban ambulance service responding to more than 4,500 calls per year. Responsibility for 130 paid and volunteer active-duty members. K
Appointed department heads responsible for Basic Life Support, Advanced Life Support, Logistics, Training, and Safety. K
Managed $450,000 operations budget. EMT / Paramedic (1985–2001) K
Personally logged more than 5,000 hours of active duty time over 16 years. K
Served as Monroe/Livingston County Paramedic Preceptor for five years.

1994–2000

Flight Paramedic, Mercy Flight; Canandaigua, New York Administered critical care to patients for air medical service covering 11-county region and responding to 500 calls per year. K
Responded to accident scenes in remote locations. K
Provided Advanced Life Support to patients as only care-giver aboard flight.

1993–Present

Trainer / Guest Lecturer University of Buffalo and Monroe Community College Paramedic Training Programs.

Strategy: This resume leverages prior experience as an EMT to support the current career target of a physician’s assistant role in the emergency department.

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Part II: Sample Resumes for Health Care Careers

RESUME 32: MARK BERKOWITZ, MS, NCC, NCCC, CPRW, IJCTC, CEIP; YORKTOWN HEIGHTS, NY

103 Mark Road, Garrison, NY 10524

[email protected]

(914) 262-0903

PHYSICIAN ASSISTANT

Specializing in Emergency Medicine / Internal Medicine A high-energy, peak-performing Physician Assistant with ten years of success in the Emergency Medical Field. Manage a full caseload, providing high-quality professional care. Recognized for excellent teaching abilities. Achieved reputation for rapidly and accurately treating patients with severe conditions under stressful situations. Noted for strong rapport-building skills. Areas of expertise include ; ; ; ; ;

Emergency Medicine Initial Evaluations I & D of Cutaneous Abcesses Teaching and Training Suturing

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Pre/Post Operative Management First Assistant E.R. Calls Radiological Film Reading Wound Care

SIGNIFICANT ACHIEVEMENTS

Recipient: Medal of Excellence — For Excellent Work Skills Recipient: Prehospital Resuscitation Award Commendation: Excellence in Teaching Paramedic Students

LICENSES and CERTIFICATIONS

Connecticut: Physician Assistant and Controlled Substance Certificates Advanced Trauma Life Support U.S. D.E.A. License National Commission on Certification of Physician Assistants New York State: Physician Assistant Advanced Cardiac Life Support Instructor Pediatric Advanced Life Support Instructor

EDUCATION

TOURO COLLEGE, PHYSICAN ASSISTANT PROGRAM, Dix Hills, NY Bachelor of Science: Physician Assistant Studies August 1997 MERCY COLLEGE, Dobbs Ferry, NY Undergraduate Studies NORTHEASTERN UNIVERSITY, Boston, MA Paramedic Certificate

1996 1996 and 1997 1996 May 2001 October 1998 March 1999 November 1997 August 1997 July 1992 July 1992

September 1992–June 1995 August 1992

PROFESSIONAL EXPERIENCE October 1997– May 2001

GOOD SAMARITAN HOSPITAL, Suffern, NY Physician Assistant: Emergency Department — Level II Trauma Center ; Full-time position treating the full range of illness/injuries exhibited by emergency-room patients. ; Provide instruction to both Physicians and Nurses in Advanced Cardiac Life Support and Pediatric Advanced Life Support. ; Serve as Preceptor for Physician Assistant students.

January 1999– October 2000

ROCKLAND PLASTIC SURGICAL ASSOCIATES, New York, NY Physician Assistant ; Part-time position. Assessed and diagnosed post-operative care of facial and hand wounds. Performed post-operative care of cosmetic surgical patients. Received extensive training in wound-care management.

Strategy: Professional expertise is clearly conveyed via a complete listing of all clinical rotations as well as formal experience. A graphic lends interest to the resume.

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Chapter 6: Resumes for Allied Health Practitioners

RESUME 32, CONTINUED




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Part II: Sample Resumes for Health Care Careers

RESUME 33: LAURA DECARLO, CCM, CERW, JCTC, CCMC, CECC; MELBOURNE, FL

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Strategy: The chronological-functional format avoids repetition of job duties and allows emphasis on relevant yet diverse areas of training and experience—laboratory procedures, medical assisting, patient relations, and administration.

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RESUME 34: ROLANDE LAPOINTE, CPC, CIPC, CPRW, IJCTC, CCM, CSS, CRW; LEWISTON, ME

Paulette A. Turcotte, R.D. 357 Clearview Drive, #200 Bangor, Maine 04401

(207) 942-5555 (Home) [email protected]

(207) 942-4444 (Work)

Career Profile Registered Dietitian with many years of combined experience in food service management and supervision (including clinical and community dietetics). Documented record of success having earned recognition as a results-oriented manager. Highest satisfaction derived from solving dietetic management problems. Skilled in evaluating food service activities, counseling, and professional presentations.

Education B.S. Foods & Nutrition Dietetic Internship — Earned Registered Dietitian Status

University of New Hampshire (Durham, NH) University of Minnesota Hospital (Minneapolis, MN)

Experience Highlights Dietetic Food Service Management & Supervision Direct activities of a 600-bed medical center staffed by four subordinate registered dietitians, two registered dietetic technicians, and 65 food-service employees. Responsibilities and skills: x
Administer all areas of personnel management, including interviewing, hiring, scheduling, evaluating, and monitoring. x
Conceptualize and administer all in-service orientation training for staff and employees. x
Develop and implement policies and procedures. x
Provide administrative direction to nutritional care for patients. x
Administer the A.A. and M.S. degree affiliation programs for dietetic students. x
Oversee all food service, purchasing, and sanitation functions. x
Administer related performance assessments/improvement programs and safety practices. x
Coordinate inter-departmental professional activities. x
Serve as a consultant to medical staff on dietetic matters. x
Attend and participate in hospital staff meetings. x
Write/endorse evaluation reports, letters, memos, statistical dietetic reports, and medical records. x
Conduct facility inspections; plan, evaluate, and implement departmental renovations. x
Oversee dining room, dish room, storeroom, kitchen, and office facilities and equipment. x
Plan, organize, and direct special meals for holidays and special functions. x
Consistently earn satisfactory reports from visiting inspectors.

Clinical Dietetics Plan, develop, and implement nutritional programs for patients and their families as follows: x
x
x
x
x


Programs: Nutrition Principles, Dietary Plans, Food Selection, and Preparation. Develop and write regular and modified diets; conduct ward rounds. Recommend nutritional products and subsistence items. Advise/assist personnel in public dining facilities and food service systems. Plan, organize, and implement National Nutrition Month activities.

Community Dietetics Work with community groups concerning nutritional needs, including (but not limited to) the following: x
Write nutrition articles for local newspapers and for local and state dietetic bulletins. x
Inspect community nursing homes, personal-care homes, and residential-care homes.

Strategy: Functional headings on page 1 describe extensive experience in the field of dietetics. Page 2 uses a CV format to list details of employment and affiliations.

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RESUME 34, CONTINUED

Employment Bangor VA Medical Center (Bangor, ME) 1990–Present Assistant Chief, Dietetic Service (1990–1996) Clinical Nutrition Manager (April 1996–Present) Due to Department Restructuring x
Serve on the VA Homeless Working Group Committee x
Member, Bangor Medical Center Fitness Committee, 1996 x
President, Bangor Employee Association, 1996 x
Member, Patient Education Committee, 1996 x
Member, Station Safety Committee, 1996 x
Member, Common Data Base Committee, 1996 — Assist in Clinical Pathways & Interdisciplinary Computerized Assessment Processing VA Medical Centers Hampton VA Medical Center (Hampton, VA) Chief, Clinical Section, Dietetic Service (1985–1990) Chief, Administrative Section, Dietetic Service (1984–1985)

1979–1990 1984–1990

Des Moines VA Medical Center (Des Moines, IA) Section Chief, Clinical Section, Dietetic Service

1980–1984

Kansas City VA Medical Center (Kansas City, MO) Clinical Dietitian, Dietetic Service

1979–1980

U.S. Air Force Ehrling Bergquist USAF Regional Hospital (Offutt AFB, NE) Administrator, Food Service Management (Captain USAF)

1970–1979 1976–1979

Homestead USAF Regional Hospital (Homestead AFB, FL) Administrator, Food Service Management

1972–1976

Sheppard USAF Regional Hospital (Sheppard AFB, TX) Clinical Dietitian

1970–1972

Professional Affiliations American Cancer Society Board Member 1995–Present American Heart Association Board Member 1995–Present President, Tidewater Dietetic Association 1989 Executive Board, Virginia Dietetic Association 1988–1990 Chairman, Federal Women’s Program, Des Moines VAMC (Des Moines, IA) 1981 Equal Employment Opportunity, Co-Chairman, Des Moines VAMC (Des Moines, IA) 1980

Volunteer Work Board Member—United Valley Chapter of the American Red Cross Augusta Symphony Chorus Board Member—Habitat for Humanity (1989), Club Member (1991) Friendship Force, Treasurer (1988), News Editor (1987) (Organization that promotes world peace)

1990–1995 1990–1991 1989–1991 1987–1988

Personal Data Available for work-related travel; willing to relocate. Traveled extensively utilizing effective communication skills with people of varied cultures. Served for 9 years as Captain in the USAF; Honorably Discharged. Separate listing of personal and professional references is available upon request.

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Chapter 6: Resumes for Allied Health Practitioners

RESUME 35: JANET L. BECKSTROM, CPRW; FLINT, MI

ANGELA P. CARDOVA, CRT 1834 Highlands Dr. Novi, MI 48375

248-555-3729 [email protected] PROFILE

9 Over 8 years as Respiratory Therapist. 9 Adult and pediatric care provider at emergency, critical, and subacute levels. Strong patient-assessment skills. 9 Additional experience in home-care settings. HIGHLIGHTS OF CLINICAL SKILLS

9 Basic respiratory therapy 9 Ventilator set-up and management (including highfrequency oscillator ventilators) 9 Nasal CPAP therapy 9 Arterial blood gas sampling and analysis

9 9 9 9 9

Oxygen therapy Pulmonary function testing Extubation Weaning Protocol-driven therapy

CERTIFICATIONS

9 Certified Respiratory Therapist/Registry-eligible (NBRC)

9 BCLS (American Heart Assoc.)

EMPLOYMENT HISTORY

Respiratory Therapist: MERCY HOSPITAL • Livonia, Michigan 2002–Present • Set up respiratory and related equipment in homes of recently discharged patients. Equipment includes: 9 Oxygen concentrator 9 Nebulizer compressor 9 Air compressor 9 Liquid oxygen 9 Apnea monitor 9 Suction machine 9 Oxygen conserving device 9 Ultrasonic nebulizer 9 CPAP fitting and set-up • Perform respiratory assessments. • Verify health benefits; maintain familiarity with Medicare guidelines. Polysomnography Technician: OAKDALE HEALTH SYSTEM • Ypsilanti, Michigan 2001–2002 • Prepared for and monitored patients during sleep studies for evaluation of obstructive sleep apnea and other sleeping disorders. Respiratory Therapist HALMARK HOME HEALTH CARE CENTERS • Centerline, Michigan ST. JOSEPH MERCY HOSPITAL • Ann Arbor, Michigan

1998–1999 1995–1998

EDUCATION

AAS in Respiratory Care: GRAND VALLEY STATE UNIVERSITY • Grand Rapids, Michigan Certified Medical Assistant Program: CLEARY COLLEGE • Ypsilanti, Michigan

1995 1990

ACCOMPLISHMENTS

9 Collaborated with other students to reactivate Zeta Phi Beta Sorority chapter at Grand Valley State University. Served as Chapter President for one year. References available on request.

Strategy: The list of keyword competences at the top provides a sharp focus for this respiratory therapist resume.

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Part II: Sample Resumes for Health Care Careers

RESUME 36: ANDREA HOWARD, MS ED.; ALBANY, NY


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Chapter 6: Resumes for Allied Health Practitioners

RESUME 37: RICH PORTER; PORTAGE, MI

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Part II: Sample Resumes for Health Care Careers

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Chapter 6: Resumes for Allied Health Practitioners

RESUME 38: SHARON PIERCE-WILLIAMS, M.ED., CPRW; FINDLAY, OH

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Strategy: Even a new graduate can emphasize value to an organization, as shown in this resume.

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Part II: Sample Resumes for Health Care Careers

RESUME 39: ELLEN MULQUEEN, MA, CRW; HARTFORD, CT

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Strategy: The Challenge-Action-Result format makes a strong impact and clearly communicates unique career achievements.

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Chapter 6: Resumes for Allied Health Practitioners

RESUME 40: BILLIE RUTH SUCHER, MS, CTMS, CTSB; URBANDALE, IA

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131

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Part II: Sample Resumes for Health Care Careers

RESUME 41: LYNN HUGHES, MA, CPRW, CEIP; LUBBOCK, TX

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Chapter 6: Resumes for Allied Health Practitioners

RESUME 41, CONTINUED

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Page 134

Part II: Sample Resumes for Health Care Careers

RESUME 42: JAN MELINK, CPRW, CCM, MRW; DURHAM, CT

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Chapter 6: Resumes for Allied Health Practitioners

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Page 136

Part II: Sample Resumes for Health Care Careers

RESUME 43: JOHN M. O’CONNOR, MFA, CRW, CPRW, CECC, CCM; RALEIGH, NC

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Chapter 6: Resumes for Allied Health Practitioners

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07 Expert Res Health CH07

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C HAPTER 7

Resumes for Allied Health Technicians and Technologists • Laboratory Technologist • Molecular Laboratory Technician • Biochemical Clinical Technologist • Ophthalmology Technician • Ultrasound Technologist • Radiologic/Mammography Technologist • Phlebotomy Technician • Certified Surgical Technologist • Hearing Instrument Specialist • Biomedical Instrument Technician • Diagnostic Services Supervisor

Specialized knowledge is a key factor for employment as a technician or technologist. Many of the following resumes contain sections that detail specific training, instrumentation, clinical skills, and other competencies to demonstrate mastery of a field of knowledge.

07 Expert Res Health CH07

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Part II: Sample Resumes for Health Care Careers

RESUME 44: MARCY JOHNSON, CPRW, CEIP, NCRW; STORY CITY, IA























































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Chapter 7: Resumes for Allied Health Technicians and Technologists

RESUME 45: LAURA DECARLO, CCM, CERW, JCTC, CCMC, CECC; MELBOURNE, FL 9,&72530$621 









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Strategy: Lists of tests and equipment are shown in a concise format, with leader dots helping to separate the items. Impressive educational credentials take center stage.

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Part II: Sample Resumes for Health Care Careers

RESUME 46: NICK MARINO, USN-RET., CPRW, CFRWC, CRW, CEIP, CFCM; BISHOP, TX

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Chapter 7: Resumes for Allied Health Technicians and Technologists

RESUME 47: AMY WHITMER, CPRW; LOUISVILLE, KY

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Part II: Sample Resumes for Health Care Careers

RESUME 48: NITA BUSBY, CPRW, CAC, JCTC; ORANGE, CA





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RESUME 49: ARNOLD BOLDT, CPRW, JCTC; ROCHESTER, NY /,6$$0,//6570/57 

 

  

 




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Chapter 7: Resumes for Allied Health Technicians and Technologists

RESUME 50: MICHELE HAFFNER, CPRW, JCTC; GLENDALE, WI

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Strategy: This resume captures extensive civilian and military health care experience. Note the subheading that indicates a part-time position is being sought.

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RESUME 50, CONTINUED

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Chapter 7: Resumes for Allied Health Technicians and Technologists

RESUME 51: DAYNA FEIST, CPRW, JCTC, CEIP; ASHEVILLE, NC

DENNIS RYDER, CST 265 Charlotte Street • Asheville, NC 28801 (828) 255-5555 • [email protected]

Certified Surgical Technologist Open Heart / Vascular Surgery RESULTS-DRIVEN medical professional with 15 years’ experience in pursuit of higher standard of patient care and outcome. Aggressive in skill development, resulting in expanded leadership, educational, administrative, and fiscal roles. Demonstrated expertise in theory and application of sterile and aseptic techniques, knowledge of human anatomy, surgical procedures, and implementation of tools/technologies.

Recognized Peak Performer: Š Participant in 17 endovascular technology procedures, Phase 3 trials, under Michael Norman, M.D., and Richard Brook, M.D. Š Surgeon-requested assignments include Randall Jones, M.D. (Mitral Homograft); Ronson Doster, M.D. (Stentless Aortic Valve Replacement); Don Viros, M.D. (Ross Pulmonary Transposition); Miles Griff, M.D. (Heart Port minimally invasive surgery); and Marlene Trump, M.D. (Stentless Aortic Valve Replacement, Mitral Homograft).

Proactive Problem Solver: Š Worked with physicians, surgical directors, and nursing staff to initiate aseptic technique issues that raised standards of optimal patient care. Example result: Decreased patient infection rates through changes in sterile techniques. Š Initiated research into ergonomic aspects of OR furniture to prevent neck and back injuries to surgical personnel. Š Initiated review of decontamination/cleaning equipment used in OR and substerile areas, resulting in cleaner environment.

Captured cost reductions while raising patient care standards: Š Pioneered implementation of Cardiovascular First Assistant Certification Program at St. Francis Hospital System, ensuring competent surgical assistants without direct cost to hospital, while providing revenue for hospital system. Š Worked one-on-one with medical-equipment vendors to consolidate surgical supplies, eliminating time and effort concerns. Š Initiated research and provided product information on room stereo sound systems that allowed St. Francis Hospital to optimally use purchasing resources for best quality.

Multi-tasking and calm under pressure . . . Alert, active listener; attentive to detail . . . Outstanding manual dexterity, with quick response . . . Interact well with patients and medical staff . . . Conscientious, orderly; aware of consequence of error . . . Durable CLINICAL AND PROFESSIONAL TRAINING Aggressive in pursuit of lifelong, ongoing skills training. Completed more than 250 hours in clinical training and seminars in all applicable fields (including plastic surgery); the more relevant within the last 5 years are listed below:

Hands-on Training: • • • • •

EVT Ancure System Ross Pulmonary Transposition Heart Port Mitral Valve Homograft Surgery Stentless Aortic Valve Procedure

• • • •

Mid CAB Op CAB Bi-ventricular Assist Device Endovascular Vein Harvesting

Strategy: Highlights of experience and achievements are captured on page 1, along with training credentials. The experience history on page 2 is brief, to avoid repetition.RE

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RESUME 51, CONTINUED

DENNIS RYDER, CST • Page 2 CLINICAL AND PROFESSIONAL TRAINING, continued

Seminars: • Technology Trends in Cardiovascular Surgery • Allograft / Homograft Heart Valves • Cardiac Surgery Updates • Cardiac Anesthesia: Techniques & Agents • Microvascular Surgery Reconstruction • Mitral Heart Valves • New Research on CNS Control of Autonomic Nervous System in the Surgical Patient

• Women & Heart Disease • Management of Pediatric Cardiac Anomalies • Continuous Warm Blood Cardioplegia • Cardiopulmonary Resuscitation • Electrocardiogram Interpretation • Blood Component Therapy in the Operating Room • Update on New Drugs Currently in Use in the OR • Preventive Innovations in Cardiovascular Perfusion

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE St. Francis Health Care System, Asheville, NC Certified Surgical Technologist / Cardiovascular Services Baptist Hospital of Miami, Miami, FL Surgical Technologist / Cardiovascular Services & Ortho/Neuro Service

1995–Present

1994–1995

Member of team performing difficult virgin and re-do total joint reconstructions in shoulder, knee, and hip. Recruited by staff to work on Cardiovascular Service. United States Air Force, Homestead Air Force Base, FL, and Ellsworth AFB, SD 1989–1994 Surgical Technologist / Assistant In Charge of Surgical Services (General, OB-GYN, Orthopedics) Given unusual responsibilities for rank. Orchestrated daily responsibilities of surgical staff, assigning personnel to surgical procedures and other related areas (e.g., recovery room, central sterile supply, pre-op nursing area), as well as ensuring readiness of surgical equipment / supplies. Monitored continuing education of employees. Š Used outstanding organizational abilities to expedite surgical instrumentation during procedures (e.g., implemented nondisposable surgical kits for air transport hospital), reducing financial and environmental costs. Š Awarded Good Conduct Medal and Achievement Medal for Meritorious Service. Promoted to rank of Sergeant. Graduate, Surgical Services Specialist, 1989 School of Health Care Sciences, USAF, Sheppard Air Force Base, TX A.A. equivalent (320 hours) Member, Association of Surgical Technologists Certified PADI Diver

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RESUME 52: CHANDRA C. LAWSON (MAY), CPRW; CHILLICOTHE, OH

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RESUME 53: GAYLE HOWARD, CPRW, CRW, CCM; MELBOURNE, AUSTRALIA

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Strategy: Written for a career goal of Biomedical Instrument Technician, this resume also includes leadership skills demonstrated in all prior positions.

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Chapter 7: Resumes for Allied Health Technicians and Technologists

RESUME 53, CONTINUED



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Part II: Sample Resumes for Health Care Careers

RESUME 54: MARCY JOHNSON, CPRW, CEIP, NCRW; STORY CITY, IA

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Strategy: After being named to an interim position, Lisa Marie prepared her resume in hopes of earning the position permanently. Technical strengths were highlighted extensively to draw attention from her minimal supervisory experience.

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C HAPTER 8

Resumes for Dental Careers • Dental Assistant • Dental Lab Technician • Advanced Qualified Person (AQP) • Dental Prosthetics Specialist • Dentist

As with other specialized areas of health care, dentistry-related resumes focus on specific professional skills and may also include accomplishments in areas such as business operations, patient care, efficiency, and productivity.

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Part II: Sample Resumes for Health Care Careers

RESUME 55: CAROLYN BRADEN, CPRW; HENDERSONVILLE, TN

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Strategy: Qualifications, training, and work experience are equally emphasized in this resume for a technician seeking a similar position after relocation.

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Chapter 8: Resumes for Dental Careers

RESUME 56: ART FRANK, MBA; OLDSMAR, FL

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Strategy: This resume clearly shows how a dental technician made a smooth and successful transition from state-sponsored health care in Brazil to a for-profit operation in the U.S. She is working as a dental technician while pursuing U.S. certification as a dentist.

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Part II: Sample Resumes for Health Care Careers

RESUME 57: ELLEN MULQUEEN, MA, CRW; HARTFORD, CT

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Strategy: A powerful testimonial from his supervisor is a highlight of this resume for a dental lab technician. Education in top training programs worldwide is also spotlighted.R

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Chapter 8: Resumes for Dental Careers

RESUME 58: SUE MONTGOMERY, CPRW, IJCTC; DAYTON, OH

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Strategy: Because her experience was somewhat limited, emphasis was placed on this individual’s strong educational qualifications.

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Part II: Sample Resumes for Health Care Careers

RESUME 59: RHODA KOPY, CPRW, JCTC, CEIP; TOMS RIVER, NJ *86$.(175,7$6&'7

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Strategy: A functional format was used to showcase many skills and avoid redundancy in detailing his extensive background in dental prosthetics.

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Chapter 8: Resumes for Dental Careers

RESUME 60: LORETTA HECK; PROSPECT HEIGHTS, IL

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Strategy: This dentist used this straightforward resume to seek a supplemental part-time position while she builds her practice.

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Part II: Sample Resumes for Health Care Careers

RESUME 61: LOUISE GARVER, MA, JCTC, CMP, CPRW, MCDP, CEIP; ENFIELD, CT

   

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Strategy: Because he was seeking to transition to a consulting role with a dental-products company, this experienced dentist highlighted both dental expertise and business achievements in his resume.

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Chapter 8: Resumes for Dental Careers

RESUME 61, CONTINUED

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C HAPTER 9

Resumes for Pharmacists and Pharmacy Technicians • Pharmacy Technician • Registered Pharmacist • Retail Pharmacist • Clinical Pharmacist • Director of Pharmacy Services

New pharmacy graduates often use a CV format, as is shown in the first resume of this chapter, whereas experienced pharmacists more often find that the resume style is more effective in conveying business achievements and depth of expertise.

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Part II: Sample Resumes for Health Care Careers

RESUME 62: MICHELE HAFFNER, CPRW, JCTC; GLENDALE, WI

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Strategy: The resume for a soon-to-graduate pharmacist follows the traditional CV format recommended by the American Pharmaceutical Association.

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Chapter 9: Resumes for Pharmacists and Pharmacy Technicians

RESUME 62, CONTINUED

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Part II: Sample Resumes for Health Care Careers

RESUME 63: JANICE SHEPHERD, CPRW, JCTC, CEIP; BELLINGHAM, WA

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Strategy: To cover a lot of ground for an experienced pharmacy technician who is considering other medical-related career options, this resume includes both pharmacy and business-management experience and achievements.

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RESUME 64: WANDA MCLAUGHLIN, CPRW, CEIP; CHANDLER, AZ

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Strategy: Not all resumes are used for a job search. This individual was being considered for a position on the Board of Directors of the Arizona Pharmacy Association.

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RESUME 64, CONTINUED

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Chapter 9: Resumes for Pharmacists and Pharmacy Technicians

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RESUME 65: JENNIFER RUSHTON, CRW; NORTH RICHMOND, NSW, AUSTRALIA

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Strategy: This resume was designed for a transition back from managed care to practicing pharmacy. Note how the most relevant experience is positioned up front (on page 1) without dates, preceded by a career chronology that clearly spells out details of employment.

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Chapter 9: Resumes for Pharmacists and Pharmacy Technicians

RESUME 65, CONTINUED

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RESUME 66: JANET BECKSTROM, CPRW; FLINT, MI

8709 Highland Drive Midland, Michigan 48640

*HRUJH73ROODUG

989-555-7666 [email protected]

352),/( f Accomplished leader with solid track record of retail management and attention to the bottom line. f Complete understanding of retail pharmacy based on 25+ years of industry experience. f An experienced supervisor, trainer, team builder, and motivator. f Earned rapid promotions into positions of increasing scope and responsibility. f Computer literate.

+,*+/,*+762)$&&203/,6+0(176 f Successfully turned around poorly performing stores by reducing inventory, increasing gross margins, and building customer base. f Facilitated opening of two additional units: Designed and developed pharmacy floor plans and traffic flow; ordered initial inventory; hired and trained professional and support staff. f One of 100 pharmacists from across the state selected to participate on Michigan Pharmacists Association Advisory Board for policy development. f Developed training guidelines and procedures where none existed. f Office holder and active member of state-wide professional organization.

6800$5<2)(;3(5,(1&( f Recruited by Pharmacy Department Director to provide operational management of 9-unit retail chain. Maintained responsibility for facilitating and/or monitoring y Policy development y Gross margins y Recruiting and hiring y P&L y Scheduling and payroll administration y Inventory control y Budget development y Third-party audits y Purchasing, pricing, and ROI y Goal setting f Planned and implemented corporate participation in community events such as health fairs and informational presentations. Solicited involvement of appropriate agencies and vendors. f Recruited and trained staff on computer system, procedures, and policy issues. f Managed 100+ R.Ph.s and their technicians in 30+ stores located across wide geographic area. f Contributed to developing incentive program for pharmacists based on sales, inventory levels, payroll guidelines, and other relevant variables. f Recruited pharmacists from 8 states; developed recruiting materials and attended career fairs. f Identified methods for increasing and maintaining profit margins; monitored buying patterns. f Managed all aspects of retail stores, including pharmacies.

Strategy: This resume was written for a pharmacist who was seeking career advancement in administrative management for a major pharmaceutical chain. The Highlights and Summary sections on page 1 draw attention to relevant qualifications while avoiding repetitive listings of job duties.

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RESUME 66, CONTINUED

*HRUJH73ROODUG

989-555-7666

(03/2<0(17+,6725< IGA PHARMACY [acquired by Costco in 2000] y Midland, Michigan Pharmacy Administrator [9 stores] Pharmacy Manager Pharmacist

1997–Present

SNYDER DRUG [acquired by Walgreen Pharmacy in 1996] y Mt. Pleasant, Michigan Pharmacist Recruiter Store Manager Pharmacy Supervisor [30+ stores/200+ staff] Pharmacy Manager Super Store Manager [15,000–18,000 sq. ft.] Pharmacist

1982–1997

FAMILY PHARMACY y Auburn, Michigan Co-Owner/Manager Pharmacy Manager Pharmacist

1972–1982

$&$'(0,&%$&.*5281' /,&(1685( EASTERN MICHIGAN UNIVERSITY y Ypsilanti, Michigan Bachelor of Science — Pharmacy (1972)

STATE OF MICHIGAN Registered Pharmacist

$)),/,$7,216 f Michigan Pharmacists Association Lansing, Michigan x Executive Board Member (1980–1987) x Membership Committee Member x Policy Development Member

f Midland County Pharmacists Association Midland, Michigan x President

Excellent professional references available on request

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Part II: Sample Resumes for Health Care Careers

RESUME 67: LOUISE GARVER, MA, JCTC, CMP, CPRW, MCDP, CEIP; ENFIELD, CT

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Strategy: A chronological format works well for this individual seeking career advancement in pharmacy management. Through formatting enhancements, achievements are clearly distinguished from job activities.

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Chapter 9: Resumes for Pharmacists and Pharmacy Technicians

RESUME 67, CONTINUED

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C HAPTER 10

Resumes for Clinical Research Professionals • Clinical Researcher • Biotechnology Researcher • Clinical Research Coordinator • Public Health Researcher • Physician Researcher • Medical Director

Both CV and resume formats are used to present the often complex skills and knowledge of clinical research professionals. In some cases, business results are emphasized; in others, it is the clinical work itself that is the focus.

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Part II: Sample Resumes for Health Care Careers

RESUME 68: ROBERT DAGNALL; SAN DIEGO, CA 6LPRQ&DUH\ ȱ

ŘŘŖŖȱǯȱ Š’—ȱ›ŽŽȱ žŒœ˜—ǰȱȱŞśŝŗŜȱ ǻśŘŖǼȱśśśȮŗŘŗŘȱ œ’–˜—ŒŠ›Ž¢ȓ“ž—˜ǯŒ˜–ȱ

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Ȋȱ ›˜—ȱŠ—Š•¢œ’œǰȱ›ŽœŽŠ›Œ‘ǰȱŠ—ȱ˜Œž–Ž—Š’˜—ȱœ”’••œǯȱ¡™Ž›’Ž—ŒŽȱ’—ȱ•Š‹˜›Š˜›¢ǰȱ‘˜œ™’Š•ǰȱŠ—ȱŒ•’—’ŒŠ•ȱ œŽ’—œȱ›Š—Žœȱ›˜–ȱ•Š‹˜›Š˜›¢ȱŽŸŽ•˜™–Ž—ȱŠ—ȱ–Ž’ŒŠ•ȱ›ŽœŽŠ›Œ‘ȱ‘›˜ž‘ȱŠœœ’œ’—ȱ ’‘ȱœž›’ŒŠ•ȱ ™›˜ŒŽž›Žœǯȱȱ ȱ

Ȋȱ ŒŠŽ–’Œȱœž’Žœȱ’—Œ•žŽȱ‹’˜Œ‘Ž–’œ›¢ȱŠ—ȱ–Ž’Œ’—Žȱ˜ȱŠ—Œ’Ž—ȱŒž•ž›ŽœDZȱœž›’ŒŠ•ȱŽŒ‘—’šžŽœǰȱ‘Ž›‹Š•’œ–ǰȱ ’—˜›Š—’Œȱ™‘Š›–ŠŒŽž’ŒŠ•œǰȱŠ—ȱ‘Ž›Š™Žž’Œœǯȱȱ ȱ

Ȋȱ ˜––’Žȱ˜ȱ˜—˜’—ȱ™›˜Žœœ’˜—Š•ȱŽŸŽ•˜™–Ž—ǯȱ ’‘•¢ȱ–˜’ŸŠŽǰȱŽ’ŒŠŽǰȱŠ—ȱ‘Š› ˜›”’—ǯȱž’Œ”ȱ ˜ȱ•ŽŠ›—ȱ—Ž ȱœ”’••œȱŠ—ȱ—Ž ȱ™›˜ŒŽž›Žœǯȱȱ ȱ

Ȋȱ ’Ž•¢ȱ›ŠŸŽ•ŽDzȱŠŒŒžœ˜–Žȱ˜ȱ ˜›”’—ȱ ’‘ȱ›ŽœŽŠ›Œ‘Ž›œǰȱ–Ž’ŒŠ•ȱ™›˜Žœœ’˜—Š•œǰȱŠ—ȱ™Š’Ž—œȱ›˜–ȱ–Š—¢ȱ ’Ž›Ž—ȱŒž•ž›ŽœȱŠ—ȱ‹ŠŒ”›˜ž—œǯȱŠ–’•’Š›ȱ ’‘ȱ™Š—’œ‘ǰȱ Ž›–Š—ǰȱŠ—ȱ›Ž—Œ‘ǯȱȱ ȱ (GXFDWLRQ ȱ

˜œ›ŠžŠŽȱ ˜—˜ž›œȱ’™•˜–ŠȱǻŽšž’ŸŠ•Ž—ȱ˜ȱŠœŽ›ȂœȱŽ›ŽŽǼȱ ’˜Œ‘Ž–’œ›¢ȱŠ—ȱ—Œ’Ž—ȱŽ’Œ’—Žȱ Š—œ’Ž•ȱ˜••ŽŽǰȱ¡˜›ȱ—’ŸŽ›œ’¢ǰȱ¡˜›ǰȱ—•Š—ȱǻŗşşŞǼȱ Ȋȱ ž’Žœȱ’—Œ•žŽȱ’˜Œ‘Ž–’œ›¢ǰȱ ’œ˜›¢ȱ˜ȱŽ’Œ’—Žǰȱ’Œ‘Œ›ŠȱŠ—ȱ˜Œ’Ž¢ȱ’—ȱž›˜™ŽȱŗŚśŖȮŗŝŖŖǰȱŠ—ȱ Œ’Ž—ŒŽȱŠ—ȱ‘’•˜œ˜™‘¢ȱ’—ȱ ›ŽŽ”ȱŠ—ȱ Ž••Ž—’œ’Œȱ˜Œ’Ž¢ǯȱȱ Ȋȱ ˜—žŒŽȱ˜›’’—Š•ȱ›ŽœŽŠ›Œ‘ȱŠ—ȱ ›˜Žȱ‘Žœ’œȱ˜—ȱȱ’—Ž›ŒŠ•Š˜›œȯ–˜’’ŒŠ’˜—ȱ˜ȱŽ—Ž’Œȱ–ŠŽ›’Š•ȱ‹¢ȱ ŒŠ›Œ’—˜Ž—œǯȱ Ȋȱ —Ž—œ’ŸŽȱœž¢ȱ˜ȱ–ŠŽ›’Š•œȱŠȱ¡˜›Ȃœȱ˜•Ž’Š—ȱ’‹›Š›¢ǯȱȱ Ȋȱ Œ’ŸŽȱ’—ȱ¡˜›ȱ—’˜—ȱŽ‹Š’—ȱ˜Œ’Ž¢ǯȱȱ ȱ ŠŒ‘Ž•˜›ȱ˜ȱ›œȱ ’‘ȱ ˜—˜›œȱ’—ȱ‘Ž–’œ›¢ȱ ž”Žȱ—’ŸŽ›œ’¢ǰȱž›‘Š–ǰȱȱǻŗşşŖǼȱ Ȋȱ —žŒŽȱ’—˜ȱ‘’ȱŠ–‹Šȱ™œ’•˜—ȱ ˜—˜›Š›¢ȱ‘Ž–’ŒŠ•ȱ˜Œ’Ž¢ȱŠ—ȱ‘’ȱŠȱ’–Šȱ ˜—˜ž›ȱ˜Œ’Ž¢ǯȱȱ Ȋȱ ˜—ȱ˜œȱŠ•žŠ‹•ŽȱžŽ—ȱ Š›ȱ›˜–ȱ•”œȱŠ’˜—Š•ȱ˜ž—Š’˜—ǯȱ Ȋȱ ˜—ȱŒ˜–™Ž’’˜—ȱ˜›ȱ–Ž›’ŒŠ—ȱ ŽŠ›ȱœœ˜Œ’Š’˜—ȱ›ŽœŽŠ›Œ‘ȱœ’™Ž—ǯȱȱ ȱ ¡˜›Ȧž”Žȱž––Ž›ȱ›˜›Š––Žȱ Ž ȱ˜••ŽŽǰȱ¡˜›ȱ—’ŸŽ›œ’¢ǰȱ¡˜›ǰȱ—•Š—ȱǻŗşşřǼȱ Ȋȱ ž’Žȱ ’œ˜›¢ȱ˜ȱŽ’Œ’—Žǰȱ˜Œžœ’—ȱ˜—ȱ•ŠŽȱŗş‘ȦŽŠ›•¢ȱŘŖ‘ȱŽ—ž›¢ȱ—•’œ‘ȱ–Ž’Œ’—Žǯȱȱ ȱ Š•žŠ˜›’Š—ȱȱ ™ŽŒ’Š•ȱ›˜“ŽŒœȱ ’‘ȱŒ‘˜˜•ȱ˜›ȱ‘Žȱ ’ŽȱŠ—ȱŠ•Ž—ŽǰȱžŒœ˜—ǰȱȱǻŗşŞŜǼȱ ȱ 3URIHVVLRQDO$VVRFLDWLRQV ȱ

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Strategy: The simple yet effective CV format presents a unique clinical, academic, and international background for this individual who is seeking work in the U.S. after several years of work and study abroad.

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Chapter 10: Resumes for Clinical Research Professionals

RESUME 68, CONTINUED 6LPRQ&DUH\ ȱ

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Part II: Sample Resumes for Health Care Careers

RESUME 69: CAROL NASON, MA, CPRW; GROTON, MA

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Chapter 10: Resumes for Clinical Research Professionals

RESUME 69, CONTINUED

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Part II: Sample Resumes for Health Care Careers

RESUME 70: MARK BERKOWITZ, MS, NCC, NCCC, CPRW, IJCTC, CEIP; YORKTOWN HEIGHTS, NY

225 Long Point Drive Hartsdale, NY 10530

(914) 428-1995 [email protected]

CLINICAL RESEARCH COORDINATOR Attaining Optimal Accuracy, Efficiency, and Productivity HIGHLY SKILLED HEALTH-CARE PROFESSIONAL with more than 6 years of clinical research experience building productive teams that have set new standards. More than 20 years’ practical experience in pioneering health-care programs, services, and technologies. Combined expertise in leading-edge technologies, strategic planning, recruitment, and patient-care management. Combine strong planning, leadership, and consensus-building qualifications with effective writing and presentation skills. Highly articulate, with exceptional communication skills; effective presenter. Consistent contributions in increasing patient census, reducing operating costs, and increasing net revenues in competitive health-care markets. Possess strong clinical and diagnostic expertise. Expert qualifications in identifying and capturing opportunities to accelerate program expansion, slash costs, increase revenues, and improve profit contributions. Excellent team-building, team-leadership, and interpersonalrelations skills. Additional expertise includes ƒ Strategic planning ƒ Staffing development & training ƒ Quality & productivity improvement

PROFESSIONAL PROFILE

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Plasmaheresis Hemodialysis Venipuncture

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Marketing Subject recruitment Subject compliance & retention

Organized, enthusiastic health-care professional; willing to learn new ideas and go the extra mile to provide quality medical care. Consistent success in surpassing productivity and performance objectives. Demonstrated capability to resolve problems swiftly and independently. Possess strong interpersonal skills; able to work effectively with individuals on all levels; effective motivator of self and others. Highly effective in the collection, retention, analysis, reporting, and presentation of data for different aspects of the studies. Demonstrated ability to develop and maintain appropriate therapeutic relationships. Strong problem-resolution skills; able to efficiently and effectively prioritize a broad range of responsibilities to consistently meet deadlines. “… displays sound judgment in these clinical evaluations.” … “picked up important findings concerning the patient’s health and assured timely medical attention.” Achieved reputation as a resource person, problem solver, troubleshooter, and creative turnaround manager. Innovated setup of blood bank as a clinic stop, thereby enabling revenue to be generated for each patient visit. “… initiated patient visits to the blood bank as documented outpatient clinic activity; responsible for substantial fiscal benefit.” Recognized for “… surpassing the threshold of enrollment anticipated. On her own initiative, Ms. Marlin has attended weekend health fairs in an attempt to broaden the patient base from which to access candidates.” Commended for “… recognizing opportunities as they occur and taking swift action”… “one of the highest compliance rates among the participating centers.” Recognized for ingenious approaches to patient service and problem resolution. “Consistently exceeds expectations to an exceptional degree.”

Strategy: An executive CV format was used to project managerial capacity while not overlooking strong clinical qualifications. This job seeker needed to convey her ability to get the job done because she is often competing against individuals with advanced academic degrees.

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Chapter 10: Resumes for Clinical Research Professionals

RESUME 70, CONTINUED Laura R. Marlin, R.N.

AREAS OF EXPERTISE

page 2 of 3

RESEARCH AND PUBLICATIONS ƒ Extensive participation in cutting-edge research. ƒ Co-authored three articles for publications that included Federal Proceedings and The Journal of Infectious Diseases. ƒ Presented at the American Society of Hematology. QUALITY IMPROVEMENT ƒ Set up indicators; monitor all aspects of component therapy. ƒ Continuously monitor for appropriate blood and component utilization by medical and surgical services. MEDIA AND REPORTS ƒ Conceived and developed revolutionary transfusion tag and form to comply with JCAHO, CAP, FDA, and AABB; adopted by other medical facilities. ƒ Produced highly acclaimed component-therapy slide presentation. ƒ Designed apheresis worksheet, including standing orders and progress notes. ƒ Wrote nursing transfusion policy, procedure, and mandatory review. ƒ Rewrote donor room manual. ƒ Produce quarterly reports on – Appropriateness of Transfusion Therapy (for Transfusion Committee) – Monitoring Transfusion Therapy Practices and Procedures (for Transfusion Committee) – Monitoring Specific Transfusion Indicators (for Quality Improvement Committee) – Nursing-Related Transfusion Issues and Accomplishments (for Nursing Department) TEACHING / TRAINING / INSERVICE ƒ Recognized for top-quality presentations “… contribution to the last Critical Care Nursing Course … required a lot of preparation as evident in the audiovisuals, handouts, and demonstration models.” ƒ Presented well-received inservice courses on all aspects of Component therapy. PRECEPTORIAL RESPONSIBILITIES ƒ Serve as preceptor to Mt. Sinai pathology residents and Lehman nursing students. BLOOD BANK ƒ Established donor room as a clinic site, enabling monetary reimbursement for all procedures performed in the donor room. ƒ Was instrumental in setting up out-patient transfusion program. ƒ Requested and was granted additional clinical privileges in the areas of – phlebotomy—homologous, autologous, and directed donors – transfusion therapy – therapeutic and donor apheresis BLOOD DRIVES ƒ Perform as medical representative on all blood drives with as many as 15 chairs and processing 200 or more donors within 4 hours. DIALYSIS ƒ Organized and implemented care plans and machine maintenance regarding all procedures necessary for dialysis. Supervised a 15-bed unit. ƒ Revamped Peritoneal Dialysis program. ƒ Wrote the Shiley catheter care procedure for hemodialysis. ƒ Developed presentations and taught critical-care classes in peritoneal dialysis, care of the patient with renal failure, and AV fistula and AV shunt care.

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RESUME 70, CONTINUED

Laura R. Marlin, R.N.

page 3 of 3

VASCULAR AND GENERAL SURGERY ƒ Directed and coordinated three offices. ƒ Assisted in research surgery with primates. ƒ Oversaw follow-up and assessment of in-hospital patients. ƒ Administered patient teaching and discharge planning. ƒ Performed library research. COMMITTEES AND CONSULTANCY ƒ Member of Quality Improvement Committee, 1992–Present ƒ Member of Transfusion Committee, 1981–Present ƒ Consultant for Nursing and Medicine ƒ Liaison between Nursing, Medicine, and Blood Bank PROFESSIONAL EXPERIENCE Jun 1994–Present

RESEARCH NURSE, Veterans Affairs Medical Center, Bronx, NY

Jun 1993–Jun 1994

DIALYSIS NURSE, Veterans Affairs Medical Center, Bronx, NY

Oct 1988–Jun 1993

TRANSFUSION CLINICIAN, Veterans Affairs Medical Center, Bronx, NY

Aug 1984–Apr 1988

STAFF & CHARGE NURSE, Baumritter Kidney Center, Bronx, NY

Oct 1981–Jul 1984

TEAM LEADER, Bronx Hemodialysis Unit, Bronx, NY

Jan 1979–Oct 1981

STAFF AND CHARGE NURSE, M.S.I.C.U., Montifiore Hospital, Bronx, NY

AWARDS

Blood Bank Performance Award 1987 Nursing Performance Award 1987 Special Achievement Awards 1985–1986

RESEARCH & PUBLICATIONS

Jacobson, J.M., Coleman, N., Marlin, L., et al., “HIV Passive Immunotherapy,” Journal of Infectious Disease, August 1993. Coleman, N., Marlin, L., et al., “Pharmacokinetics of Serum B12 after Absorption from Nasal Cynanocobalamin Gel in Patients with Gastrointestinal B12 Malabsorption,” Federal Proceedings, March 1987. Coleman, N., DeMartino, L., McCleer, E., et al., “Nasal Administration of Cyanocobalamin Gel for Treatment of B12 Deficiency,” Blood, November 1986. Presented at the American Society for Hematology, December 1986.

186

EDUCATION

MERCY COLLEGE, Dobbs Ferry, NY BS Behavioral Sciences, 1985 ST. PETERSBURG JUNIOR COLLEGE, St. Petersburg, FL AA Nursing, 1979

CONTINUING EDUCATION

Fundamentals of Clinical Research Trials, Association of Clinical Research Professionals—12 CEUs; Nov 1999

AFFILIATION

Member: Association of Clinical Research Professionals

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Chapter 10: Resumes for Clinical Research Professionals

RESUME 71: NORINE DAGLIANO, BA, CPRW; HAGERSTOWN, MD

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Strategy: This individual attained a medical degree in India but transitioned to medical research upon immigrating to the U.S. His research project has ended and he’s pursuing further work in the publichealth arena.

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Chapter 10: Resumes for Clinical Research Professionals

RESUME 72: NICK MARINO, USN-RET., CPRW, CFRWC, CRW, CEIP, CFCM; BISHOP, TX

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Part II: Sample Resumes for Health Care Careers

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Chapter 10: Resumes for Clinical Research Professionals

RESUME 73: CINDY KRAFT, CCMC, CCM, CPRW, JCTC; VALRICO, FL



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Strategy: This resume was intended to help this very accomplished foreign doctor get her foot in the door with an American company with a future goal of moving into R&D. The traditional CV format is preceded by a striking introduction.

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RESUME 73, CONTINUED

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Chapter 10: Resumes for Clinical Research Professionals

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11 Expert Res Health CH11

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C HAPTER 11

Resumes for Health Care Administrators, Managers, Administrative Support Staff, and Consultants • Medical Transcriptionist • Medical Translator • Medical Records Manager • Medical Auditor/Case Manager • Health Information Manager • Volunteer Services Coordinator • Practice Administrator • Director of Practice Management • Hospital Chaplain • Health and Science Media Consultant • Health Care Management Consultant • Health Policy Executive • Home-Care Executive • Director of Emergency Services • Director of Food and Nutritional Services • Hospital Services Administrator • Veterinary Hospital Manager • Health Care Management Executive Because the focus of these professionals is the business side of health care, a business-oriented, accomplishment-rich resume is the best choice.

11 Expert Res Health CH11

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Part II: Sample Resumes for Health Care Careers

RESUME 74: VIVIAN VAN LIER, CPRW, JCTC, CCMC; VALLEY GLEN, CA

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Chapter 11: Resumes for Administrators, Managers, Administrative Support Staff, and Consultants

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Strategy: This resume clearly shows both tangible and intangible qualifications for the desired role as a hospice volunteer coordinator. In the Professional Experience section, subheadings call attention to key skills and experience.

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RESUME 80: ANN BAEHR, CPRW; BRENTWOOD, NY

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Part II: Sample Resumes for Health Care Careers

RESUME 81: DON ORLANDO, MBA, CPRW, JCTC, CCM, CCMC; MONTGOMERY, AL

   






 







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Part II: Sample Resumes for Health Care Careers

RESUME 82: ROBERT DAGNALL; SAN DIEGO, CA Rev. Benjamin Dupree 5402 Kings Highway Jackson, MS 39213 (601) 555–1212

SUMMARY Hospital Chaplain with extensive professional experience, training, and community involvement.

•

Highly trained in clinical pastoral education and counseling; experienced at helping people in crisis situations. Offer pastoral care to patients who are expiring and assist family members throughout the bereavement process.

•

Maintain sound judgment and presence of mind in highly stressful, often traumatic conditions. Perceptive and insightful; an attentive listener.

•

Experience facilitating workshops and discussions concerning grief, near-death experience, spirituality, and other issues.

Ready to apply acquired ministry skills as a chaplain in a multi-service healthcare system.

CLINICAL TRAINING Clinical Member • Association for Clinical Pastoral Education (2000 to Present) Clinical Pastoral Education • University Medical Center, Jackson, MS (2000 to 2001, 4 units) •

Trained in Emergency Department of Level One trauma center.

•

Specialty area: Pediatrics and General Surgery.

•

Advanced Status training includes Ministry Formation, Crisis Management, Crisis Counseling/Intervention, and Pastoral Care in a Hospital Setting.

Clinical Pastoral Education • Baptist Medical Center, New Orleans, LA •

Advanced Unit (Summer 1995) and 2 Basic Units (1999 and Spring 2000).

•

Pastoral Care unit assignments included Adult Intensive Care, Oncology, Surgery, Pediatrics, Pediatric Intensive Care, Neonatal Intensive Care, Coronary Care, Emergency Room, Restorative Care, and Orthopedic Surgery.

•

Advanced Specialty Area: HIV ministry. Counseled and visited HIV patients. Participated in a weekly HIV support group. Attended rounds and conferred with healthcare team.

EDUCATION Master of Divinity, Biblical Studies • New Orleans Baptist Theological Seminary, LA (1988) Bachelor of Arts, Biblical Studies • Copiah College, Clinton, MS (1985) Associate of Science • Lincoln Community College, Clinton, MS (1984) Licensed and Ordained • First Baptist Church, Copiah, MS (1983)

CLINICAL EXPERIENCE Chaplain Resident • University Medical Center, Jackson, MS (2000 to Present) Provide on-call, hospital-wide coverage. Serve as pastor for patients, their families, and staff. Consult with doctors, nurses, and other medical professionals as part of the healthcare team. Compile verbatim records of counseling sessions; meet with other chaplain residents and supervisor to evaluate and share insights. Coordinate ministry needs with other chaplains, social workers, and ministers in the community.

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RESUME 82, CONTINUED

Rev. Benjamin Dupree

Page 2

Family Counselor-in-Training • Baptist Chemical Dependency Center, Jackson, MS (1998 to 1999) Provided support to chemically dependent patients and their families. Conducted intake interviews and psychosocial assessments of patients. Co-facilitated support groups for family members of patients.

ADDITIONAL PASTORAL EXPERIENCE Interim Pastor • Third Baptist Church, Jackson, MS (1999 to 2000) Preached and led worship services for the congregation. Provided pastoral leadership and guidance in administration of the church. Made pastoral visits to sick and inactive members.

•

Initiated Sunday night worship service/Bible study and Wednesday night prayer meeting services. Increased congregational attendance and awareness of ministry needs in the community.

Teacher • Forrester Christian School, Jackson, MS (1992 to 1993; 1997 to 1999) Taught courses in the Life of Christ and Physical Science. Created an interactive, participatory atmosphere in classes. Organized and conducted chapel services and other school functions. Assistant Coach of football team.

•

Arranged and facilitated an international dialogue focused on religion in Great Britain between students from England and Forrester Christian School.

Program Director • Boys & Girls Clubs, Flagstaff, AZ (1996 to 1998) Directed week-long camp programs for 90 children, ages 6 to 12. Led morning devotionals for entire camp. Recruited and trained 20 college students to serve as Camp Counselors, emphasizing children’s safety. Planned a wide range of activities, including riflery, swimming, canoeing, crafts, and other sports. Promoted Boys & Girls Clubs at United Way functions. Member, Arizona Camping Association.

•

Successfully organized programs for 900 children during the summer.

Interim Pastor • Pine Baptist Church, Jackson, MS (1993) Interim Pastor • Morton Baptist Church, Jackson, MS (1991 to 1992) Preached in Sunday services. Made pastoral visits. Employed by the Mississippi Baptist Convention and led summer youth workshops on drug-abuse prevention and church-music study for groups of 100 children at Baptist Assembly, Jackson, MS. Group Director • Camp Black Rock, Old Mountain, NC (Summer 1991) Implemented camp programs for 90 children, ages 6 to 8. Directed staff of 8 college-age counselors. Led interdenominational ministry services. Pastor • Second Baptist Church, Jackson, MS (1989 to 1990) Pastor • First Baptist Church, Jackson, MS (1979 to 1982) Preached and led Sunday services. Provided pastoral care to members of the community. Developed active youth ministry and achieved 30% growth in Sunday-school attendance. Associate Pastor/Youth • First Baptist Church, Tallahassee, FL (1978 to 1979) Directed college and career ministry. Organized and directed youth ministry. Co-directed Vacation Bible School. Recruited and trained 30 youth workers. Preached in youth-led worship services monthly.

•

Served as summer Camp Director for 100 young people. Grew youth ministry from 2 departments to 4. Increased Sunday school attendance by 50%.

REFERENCES AVAILABLE

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Part II: Sample Resumes for Health Care Careers

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RESUME 88: DONNA FARRISE; HAUPPAUGE, NY

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RESUME 88, CONTINUED

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Chapter 11: Resumes for Administrators, Managers, Administrative Support Staff, and Consultants

RESUME 89: DEBBIE ELLIS, MRW, CPRW



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Part II: Sample Resumes for Health Care Careers

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11 Expert Res Health CH11

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Chapter 11: Resumes for Administrators, Managers, Administrative Support Staff, and Consultants

RESUME 90: WENDY GELBERG, M. ED., CPRW, IJCTC; NEEDHAM, MA

Daniel Harrington

45 Hancock Street x Needham, MA 02494 x (781) 555-4321 x [email protected]

Veterinary Hospital Management SUMMARY Five years’ experience in veterinary medicine and veterinary hospital management, including both start-up and long-term operating facilities. Proven ability to meet financial objectives and to establish procedures that ensure smooth operations. Background includes veterinary technician studies, animal research, and animal management in zoo and research facilities. Key accomplishments include x Increased business through targeted and creative marketing programs. x Developed inventory-control system that tracked and maintained required levels of supplies. x Established and implemented quality assurance procedures. x Managed and trained professional and support staff to meet top standards of care.

RELATED EXPERIENCE PETCARE CORPORATION, Allston, MA 2001–2003 Manager x Key member of acquisitions team that introduced PetCare policies and procedures to 4 acquired hospitals and one start-up facility, achieving cooperation and compliance with new corporate concept. x Managed day-to-day financial operations—including accounts receivable, approval of invoices and bills, and inventory control—for facilities that averaged up to $600,000 annual income. x Ensured that expenditures and costs met predetermined financial guidelines. x Managed 1–2 doctors and 10–12 support staff per facility, including hiring and firing responsibility, scheduling, and training all levels of staff in new management and operating systems. x Oversaw construction of new facility, monitoring multiple contractors and coordinating activities toward scheduled start date. x Assisted in developing corporate policies and procedures. x Created marketing program that increased business 15%. WELLESLEY ANIMAL HOSPITAL, Wellesley, MA 1997–2001 Manager/Senior Veterinary Technician x Oversaw $60,000 in inventory; developed inventory-control system that ensured adequate levels of supplies. x Scheduled and trained new staff. x Developed procedures for emergency, after-hours staff to ensure accurate transmission of information concerning ongoing cases and smooth transition of care. x Introduced a referral-reward program that generated a 7% increase in new business. x Administered medications and X rays; assisted during surgical procedures; monitored ICU patients; set up daily schedule; maintained all equipment and utilities; performed dentistry. x Performed veterinary nursing duties; greeted patients and set them up in examination rooms; assisted doctors in examinations and treatment rooms.

Strategy: A chronological format emphasizes managerial experience related to career target, while earlier direct-care experience appears on page 2.

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RESUME 90, CONTINUED

Daniel Harrington – (781) 555-4321

Page 2

TUFTS UNIVERSITY MEDICAL CENTER, LABORATORY ANIMAL SCIENCE CENTER, Medfield, MA 1995–1997 Lab Animal Technician x Performed general husbandry duties of primate colony, including feeding and cleaning and maintaining cages and equipment. x Conducted field research in Thailand, studying population densities and behavior patterns of tiger populations. x Developed and implemented enrichment activities. MIDDLESEX COUNTY ANIMAL HOSPITAL, Newton, MA Veterinary Technician x Assisted doctors with examinations and medical treatments and procedures.

1993–1995

STONE ZOO, Stoneham, MA 1990–2000 Educator–Animal Keeper (volunteer staff) x Provided a variety of animal care services, including husbandry and medical care, behavioral modification, and static colony and breeding colony management with special emphasis on non-human primates. x Instructed zoo visitors and patrons on a variety of zoo topics, such as animal histories, research activities, and breeding practices. BENSON’S WILD ANIMAL FARM, Hudson, NH Animal Keeper (volunteer staff)

1982–1985

EDUCATION Certification: Veterinary Technician I, Animal Behavioral Science, Middlesex Community College, Bedford, MA Other Certifications: Animal CPR, Dentistry, Anesthesia Ongoing continuing-education seminars on veterinary technician topics AFFILIATIONS Member: American Association of Zoo Keepers, Stone Zoo Task Force, Franklin Park Zoo Advisory Committee MILITARY E5 — U.S. Marine Corps

228

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Chapter 11: Resumes for Administrators, Managers, Administrative Support Staff, and Consultants

RESUME 91: RIC LANHAM, MDIV, MA, CCM, CECC, CCRP; INDIANAPOLIS, IN

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Part II: Sample Resumes for Health Care Careers

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Chapter 11: Resumes for Administrators, Managers, Administrative Support Staff, and Consultants

RESUME 92: CHRISTINE ROBINSON; LIMA, NY

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RESUME 93, CONTINUED

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C HAPTER 12

Resumes for Health Care Educators • Diabetic Instructor/Educator • Neonatal Nurse Educator • Instrument Educator/Consultant • ATOD Educator/Counselor • Health Trainer/Success Coach

Although they do not provide direct care, health care educators use their expertise to broaden the knowledge of other health care professionals and the general public. Subject-matter expertise and communication and presentation skills are always important to highlight in these resumes.

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RESUME 95: NICOLE MILLER, CCM, CRW, CECC, IJCTC; ORLEANS, ON, CANADA

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Strategy: This resume portrays nearly ten years of experience as a diabetic instructor. Note that the achievement statements focus on results.

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Chapter 12: Resumes for Health Care Educators

RESUME 95, CONTINUED

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Part II: Sample Resumes for Health Care Careers

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Strategy: Seeking a transition from nurse to nurse educator, this job seeker highlighted her extensive expertise in neonatal nursing. Her teaching experience is a plus that gets prominent placement.

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Chapter 12: Resumes for Health Care Educators

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Part II: Sample Resumes for Health Care Careers

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Strategy: Because credentials are important in the field of substance-abuse treatment, this resume emphasizes certifications, education, and direct experience with special populations up front.

243

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Part II: Sample Resumes for Health Care Careers

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Chapter 12: Resumes for Health Care Educators

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Part II: Sample Resumes for Health Care Careers

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A PPENDIX

Internet Career Resources With the emergence of the Internet has come a huge collection of job search resources. Here are some of our favorites.

Job Search Sites You’ll find thousands and thousands of current professional employment opportunities on these sites.

HEALTH CARE/MEDICAL/PHARMACEUTICAL CAREERS For additional information on specific-health related occupations, contact American Medical Association Health Professions Career and Education Directory 515 N. State St., Chicago, IL 60610 www.ama-assn.org/ama/pub/category/2322.html For information on health care scholarship opportunities, contact the U.S. Department of Health and Human Services at (301) 4434776. Be sure to ask about both the National Health Services Corps and the Undergraduate Education of Professional Nurses Grant Program. Absolutely Health Care

www.healthjobsUSA.com

Academic Physician & Scientist

www.acphysci.com

All Nurses

www.allnurses.com

American Medical

www.ama-assn.org/ cgi-bin/webad

Association (JAMA) Aureus Medical

www.aureusmed.com

CareerBuilder Health Jobs

www.healthopps.com

CompHealth

www.comphealth.com

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Expert Resumes for Health Care Careers Cross Country TravCorps

www.crosscountrytravcorps.com

Employ MED

www.employmed.com

GreatNurse

www.greatnurse.com

Great Valley Publishing

www.gvpub.com

Healthcare Consultants (pharmacy staffing)

www.pharmacy-staffing.com

HealthCare Hub

www.healthcarehub.com

Health Care Job Store

www.healthcarejobstore.com

Health Care Jobs Online

www.hcjobsonline.com

Health Care Recruitment Online

www.healthcareers-online.com

HealthECareers

www.healthecareers.com

HealthJobSite.com

www.healthjobsite.com

Health Leaders

www.HealthLeaders.com

Health Network USA

www.hnusa.com

HireHealth

www.hirehealth.com

Hospital Jobs OnLine

www.hospitaljobsonline.com/jobsearch.aspx

HospitalLink

www.hospitallink.com

Hot Nurse Jobs

www.hotnursejobs.com

J. Allen & Associates (physician jobs)

www.NHRphysician.com

Legal Nurse.com (National Certification for Legal Nurse Consultants)

www.legalnurse.com

LocumTenens.com (physician jobs)

www.locumtenens.com

MedCAREERS

www.medcareers.com

MedHunters.com

www.medhunters.com

Medical-AdMart

www.medical-admart.com

MedicalJobSpot

www.medicaljobspot.com

MedJump

www.medjump.com

Medzilla

www.medzilla.com

Monster Health Care

www.monsterhealthcare.com

NP Jobs (jobs for Nurse Practitioners)

www.npjobs.com

Nurse Recruiter.com

www.nurse-recruiter.com

248

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Appendix NurseVillage.com

www.nursevillage.com

Nursing Spectrum

www.nursingspectrum.com

PeerCentral

www.peercentral.com

Pharmaceutical Company Database

www.coreynahman.com/ pharmaceutical_company_database.html

Physicians Employment

www.physemp.com

PhysicianWork

www.physicianwork.com

PracticeChoice

www.practicechoice.com

RehabJobsOnline

www.rehabjobs.com

rnjobs.com

www.rnjobs.com

RTjobs.com

www.rtjobs.com

Rx Career Center

www.rxcareercenter.com

GENERAL SITES FOR ALL CAREERS 6FigureJobs

www.6figurejobs.com

All Star Jobs

www.allstarjobs.com

America’s CareerInfoNet

www.acinet.org/acinet

America’s Job Bank

www.ajb.dni.us

BestJobsUSA

www.bestjobsusa.com/index-jsk-ns.asp

BlackWorld Careers

www.blackworld.com/careers.htm

Canada WorkInfo Net

www.workinfonet.ca

CareerBuilder

www.careerbuilder.com

Career.com

www.career.com

CareerExchange.com

www.careerexchange.com

Career Exposure

www.careerexposure.com

Careermag.com

www.careermag.com

CareerShop

www.careershop.com

CareerSite.com

www.careersite.com

Contract Employment Weekly

www.ceweekly.com

Digital City (jobs by location)

home.digitalcity.com

EmploymentGuide.com

www.employmentguide.com

Excite

http://careers.excite.com

FlipDog

www.flipdog.com

Futurestep

www.futurestep.com

249

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Expert Resumes for Health Care Careers GETAJOB!

www.getajob.com

Help Wanted

www.helpwanted.com

HotJobs.com

www.hotjobs.com

It’s Your Job Now

www.ItsYourJobNow.com

JobBankUSA

www.jobbankusa.com

JobHuntersBible.com

www.jobhuntersbible.com

Job-Hunt.org

www.job-hunt.org

JOBNET.com

www.jobnet.com/philly

JobWeb

www.jobweb.com

Kiwi Careers (New Zealand)

www.careers.co.nz

LatPro

www.latpro.com

Monster.com

www.monster.com

NationJob Network

www.nationjob.com

NCOA MaturityWorks

www.maturityworks.org

Net Temps

www.net-temps.com

Online-Jobs.Com

www.online-jobs.com

The Riley Guide

www.rileyguide.com

Saludos Hispanos

www.saludos.com

SIRC Internet Resume Center

www.inpursuit.com/sirc

TrueCareers

www.truecareers.com

Wages.com

www.wages.com.au

WorkTree

www.worktree.com

ENTRY-LEVEL CAREERS CampusCareerCenter.com

www.campuscareercenter.com

College Grad Job Hunter

www.collegegrad.com

College Job Board

www.collegejobboard.com

MonsterTRAK

www.jobtrak.com

GOVERNMENT AND MILITARY CAREERS Federal Jobs Net

www.federaljobs.net

FedWorld

www.fedworld.gov

FRS Federal Jobs Central

www.fedjobs.com

GetaGovJob.com

www.getagovjob.com

GovExec.com

www.govexec.com

250

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Appendix HRS Federal Job Search

www.hrsjobs.com

Military Career Guide Online

www.militarycareers.com

PLANETGOV

www.planetgov.com

USAJOBS (United States Office of Personnel Management)

www.usajobs.opm.gov

Company Information Outstanding resources for researching specific companies. 555-1212.com

www.555-1212.com

Brint.com

www.brint.com

EDGAR Online

www.edgar-online.com

Experience

www.experiencenetwork.com

Fortune Magazine

www.fortune.com

Hoover’s Business Profiles

www.hoovers.com

infoUSA (small business information)

www.infousa.com

Intellifact.com

www.igiweb.com/intellifact/

OneSource CorpTech

www.corptech.com

SuperPages.com

www.bigbook.com

U.S. Chamber of Commerce

www.uschamber.com/

Vault Company Research

www.vault.com/companies/ searchcompanies.jsp

Wetfeet.com Company Research

www.wetfeet.com/asp/ companyresource_home.asp

Dictionaries and Glossaries Outstanding information on key words and acronyms. Acronym Finder

www.acronymfinder.com

AltaVista’s Babelfish Foreign-Language Translation Service

http://babelfish.altavista.com/

CIGNA Glossary of Health Terms

www.cigna.com/consumer/ education/glossary/

ComputerUser High-Tech Dictionary

www.computeruser.com/resources/ dictionary/dictionary.html

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Expert Resumes for Health Care Careers Dave’s Truly Canadian Dictionary of Canadian Spelling

www.luther.ca/~dave7cnv/cdnspelling/ cdnspelling.html

Department of Defense Glossary of Healthcare Terminology

www.tricare.osd.mil/imtr/gloss3.html

Dictionary of Investment Terms

www.county.com.au/web/webdict.nsf/ pages/index?open

Duhaime’s Legal Dictionary

www.duhaime.org

eHealthCoach Glossary

www.ehealthcoach.com/Glossary_ healthcare.asp

High-Tech Dictionary Chat Symbols

www.computeruser.com/resources/ dictionary/chat.html

InvestorWords.com

www.investorwords.com

Law.com Legal Industry Glossary

www.law.com

Legal Dictionary

www.nolo.com/lawcenter/ dictionary/wordindex.cfm

Medical Lexicon

www.pharma-lexicon.com/

Merriam-Webster Collegiate Dictionary & Thesaurus

www.m-w.com/home.htm

Refdesk

www.refdesk.com

Technology Terms Dictionary

www.computeruser.com/

TechWeb TechEncyclopedia

www.techweb.com/encyclopedia/

Verizon Glossary of Telecom Terms

www22.verizon.com/wholesale/glossary/ 0,2624,0_9,00.html

The Virtual Reference Desk-Dictionaries

http://thorplus.lib.purdue.edu/ rguides/guides.html

Washington Post Business Glossary

www.washingtonpost.com/ wp-srv/business/longterm/ glossary/index.htm

Webopedia: Online Dictionary for Computer and Internet Terms

www.webopedia.com

Whatis?com Technology Terms whatis.techtarget.com Wordsmyth: The Educational Dictionary/Thesaurus

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www.wordsmyth.net

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Appendix

Interviewing Tips and Techniques Expert guidance to sharpen and strengthen your interviewing skills. About.com Interviewing

www.jobsearch.about.com/business/ jobsearch/msubinterv.htm

Bradley CVs Introduction to Job Interviews

www.bradleycvs.demon.co.uk/ interview/index.htm

Dress for Success

www.dressforsuccess.org

Job-Interview.net

www.job-interview.net

Northeastern University Career Services

www.dac.neu.edu/coop.careerservices/ interview.html

Salary and Compensation Information Learn from the experts to strengthen your negotiating skills and increase your salary. Abbott, Langer & Associates

www.abbott-langer.com

America’s Career InfoNet

www.acinet.org/acinet/select_occupation. asp?stfips=&next=occ_rep

Bureau of Labor Statistics

www.bls.gov/bls/wages.htm

Clayton Wallis Co.

www.claytonwallis.com

Consultant Salaries

www.cob.ohio-state.edu/~fin/jobs/ mco/salary.htm

Economic Research Institute

www.erieri.com

Health Care Salary Surveys

www.pohly.com/salary.shtml

Janco Associates MIS Salary Survey

www.psrinc.com/salary.htm

JobStar

www.jobstar.org/tools/salary/index.htm

Monster.com Salary Info

salary.monster.com/

Salary and Crime Calculator

www.homefair.com/homefair/ cmr/salcalc.html

Wageweb

www.wageweb.com

WorldatWork (The Professional Association for Compensation, Benefits, and Total Rewards)

www.worldatwork.org

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I NDEX

OF C ONTRIBUTORS

The sample resumes in chapters 4 through 12 were written by professional resume and cover letter writers. If you need help with your resume and job search correspondence, you can use the following list to locate a career professional. Many, if not all, of these resume professionals work with clients long-distance as well as in their local areas. A note about credentials: Nearly all of the contributing writers have earned one or more professional credentials. These credentials are highly regarded in the careers and employment industry and are indicative of the writer’s expertise and commitment to professional development. Here is an explication of each of these credentials: Credential

Awarded by

CAC: Certified Accredited Consultant

California Staffing Professionals

CBC: Certified Behavioral Consultant

The Institute for Motivational Living and Target Training International

CCM: Credentialed Career Master

Career Masters Institute

Recognizes Certification to work as a recruiter in California

Specific professional expertise, knowledge of current career trends, commitment to continuing education, and dedication through pro bono work

CCMC: Certified Career Career Coach University Management Coach

Training and expertise in career coaching

CCRP: Certified Career Research Professional

Expertise in helping job seekers develop and execute a career research plan

Professional Resume Writing and Research Association

(continues)

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Expert Resumes for Health Care Careers Credential

Awarded by

Recognizes

CECC: Certified Electronic Career Coach

Professional Resume Writing and Research Association

Expertise in job-search-related Internet technology and electronic communications

CEIP: Certified Employment Interview Professional

Professional Association of Resume Writers and Career Coaches

Expertise in interview preparation strategy

CERW: Certified Expert Resume Writer

Professional Resume Writing & Research Association

Advanced expertise in resume writing

CFCM: Certified Federal National Contract Contracts Manager Management Association

Knowledge in all facets of federal contracts

CFRWC: Certified Federal Resume Writer and Coach

The Resume Place

Expertise in the intricacies of federal government resume writing

CIPC: Certified International Personnel Consultant

National Association of Personnel Services

Expertise in staffing and placement

CJST: Certified Job Search Trainer

Career Masters Institute

CMP: Certified Career International Association Management Practitioner of Career Management Professionals

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CPC: Certified Personnel National Association Consultant of Personnel Services

Expertise in staffing and placement

CPRW: Certified Professional Resume Writer

Professional Association of Resume Writers and Career Coaches

Knowledge of resume strategy development and writing

CPS: Certified Professional Secretary

Professional Secretaries International

Expertise in business communications

CRW: Certified Resume Writer

Professional Resume Writing and Research Association

Successful passage of all requirements of the Certified Resume Writer examination

CSS: Certified Search Specialist

Search Research Institute

Advanced knowledge of personnel law, recruitment, and placement

CTMS: Certified Transition Management Seminars

William Bridges and Associates

Comprehensive training program on transitions

CTSB: Certified Targeted Small Business

Individual states

Qualifying small business

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Index of Contributors Credential

Awarded by

CWDP: Certified Workforce Development Professional

National Association of Workforce Development Professionals

Ed.S.: Educational Specialist in Counseling

Accredited university

Recognizes

Graduate-level education

FJST: Federal Job Search Maryland Institute for Trainer Employment and Training Professionals

Expertise in the nuances of federal job search

GCDF: Global Career Development Facilitator

Center for Credentialing and Education, Inc.

Advanced certification for career development professionals

JCTC: Job and Career Transition Coach

Career Planning and Adult Development Network

Training and expertise in job and career coaching strategies

IJCTC: International Job Career Planning and Adult and Career Transition Development Network Coach

Training and expertise in job and career coaching strategies

LPC: Licensed Professional Counselor

Individual states

Master’s in counseling plus three years of supervised counseling experience

MA: Master of Arts degree

Accredited university

Graduate-level education

MAT: Master of Arts in Teaching

Accredited university

Graduate-level education

MBA: Master of Business Accredited university Administration degree

Graduate-level education

MBTI: Myers-Briggs Type Indicator

Qualification to interpret the MBTI assessment

Various training organizations

MCDP: Master Career National Career Development Post-master’s-level certification Development Professional Association in career counseling M.Ed.: Master of Education degree

Accredited university

Graduate-level education

MFA: Master of Fine Arts degree

Accredited university

Graduate-level education

MRW: Master Resume Writer

Career Masters Institute

Advanced expertise in resume strategy, writing, and design

MS: Master of Science degree

Accredited university

Graduate-level education

M.S.Ed.: Master of Science in Education

Accredited university

Graduate-level education

(continues)

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Expert Resumes for Health Care Careers Credential NCC: National Certified Counselor

Awarded by

Recognizes

National Board for Certified Qualification to provide Counselors (affiliated with career counseling the American Counseling Association and the American Psychological Association)

NCCC: National Certified Career Counselor NCRW: Nationally Certified Resume Writer

National Resume Writers’ Association

Knowledge of resume strategy development and writing

Ph.D.: Doctor of Philosophy degree

Accredited university

Post-graduate education

Jennifer N. Ayres President, Nell Personal Advancement Resources P.O. Box 2 Clarkston, MI 48347 Phone: (248) 969-9933 Fax: (248) 969-9935 E-mail: [email protected] URL: www.nellresources.com Ann Baehr, CPRW President, Best Resumes 122 Sheridan St. Brentwood, NY 11717 Phone: (631) 435-1879 Fax: (631) 435-3655 E-mail: [email protected] Jacqui D. Barrett, CPRW, CEIP President, Career Trend 11613 W. 113th St. Overland Park, KS 66210 Phone: (913) 451-1313 Fax: (801) 382-5842 E-mail: [email protected] URL: www.careertrend.net Janet L. Beckstrom, CPRW Owner, Word Crafter 1717 Montclair Ave. Flint, MI 48503 Phone: (810) 232-9257 Toll-free: (800) 351-9818 Fax: (810) 232-9257 E-mail: [email protected]

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Mark Berkowitz, MS, NCC, NCCC, CPRW, IJCTC, CEIP Executive Master Team—Career Masters Institute™ President, Career Development Resources 1312 Walter Rd. Yorktown Heights, NY 10598 Phone: (914) 962-1548 Fax: (914) 962-0325 E-mail: [email protected] URL: www.careerdevresources.com Debi Bogard, CCMC Principal, Career Formulas 11835 Carmel Mtn. Rd., Ste. 1304-175 San Diego, CA 92128-4609 Phone: (858) 592-9406 Toll-free: (877) 460-7271 Fax: (858) 592-7271 E-mail: [email protected] URL: www.careerformulas.com Rima Bogardus, CPRW, CEIP President, Career Support Services P.O. Box 2026 Garner, NC 27529 Phone: (919) 779-9772 Toll-free: (877) 939-1099 E-mail: [email protected] URL: www.careersupportservices.com Arnold G. Boldt, CPRW, JCTC Arnold-Smith Associates 625 Panorama Trail, Bldg. 1, Ste. 120C Rochester, NY 14625 Phone: (585) 383-0350 Fax: (585) 387-0516 E-mail: [email protected] URL: www.ResumeSOS.com

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Index of Contributors Kathryn Bourne, CPRW, JCTC President, CareerConnections 5210 E. Pima St., Ste. 130 Tucson, AZ 85712 Phone: (520) 323-2964 Fax: (520) 795-3575 E-mail: [email protected] URL: www.BestFitResumes.com Carolyn Braden, CPRW President, Braden Resume Solutions 108 La Plaza Dr. Hendersonville, TN 37075 Phone: (615) 822-3317 Fax: (615) 826-9611 E-mail: [email protected] Nita Busby, CPRW, CAC, JCTC Owner/General Manager, Resumes, Etc. 438 E. Katella, Ste. G Orange, CA 92867 Phone: (714) 633-2783 Fax: (714) 633-2745 E-mail: [email protected] URL: www.resumesetc.net Freddie Cheek, M.S.Ed., CPRW, CWDP, CCM, CRW Cheek & Cristantello Career Connections 4511 Harlem Rd., Ste. 3 Amherst, NY 14226 Phone: (716) 839-3635 Fax: (716) 831-9320 E-mail: [email protected] URL: www.CheekandCristantello.com Jean Cummings, MAT, CPRW, CEIP President, A RESUME FOR TODAY 123 Minot Rd. Concord, MA 01742 Phone: (978) 371-9266 Fax: (978) 964-0529 E-mail: [email protected] URL: www.AResumeForToday.com Norine T. Dagliano, BA, CPRW Principal, ekm Inspirations 616 Highland Way Hagerstown, MD 21740 Phone: (301) 766-2032 Fax: (301) 745-5700 E-mail: [email protected] URL: www.ekminspirations.com Robert A. Dagnall President, ResumeGuru.com 1010 University Ave. #674 San Diego, CA 92103 Phone: (619) 297-0950 Fax: (619) 297-7409 E-mail: [email protected] URL: www.resumeguru.com

Laura A. DeCarlo, CCM, CERW, JCTC, CCMC, CECC President, A Competitive Edge Career Service, LLC 1665 Clover Circle Melbourne, FL 32935 Toll-free: (800) 715-3442 Fax: (321) 752-7513 E-mail: [email protected] URL: www.acompetitiveedge.com Anne-Marie Ditta, CEIP, CPRW, CCMC Owner, First Impression Career Service, LLC 58 Lincoln Ave. Tuckahoe, NY 10707 Phone: (914) 961-0579 Toll-free: 877-HIRED-11 Fax: (360) 287-3434 E-mail: [email protected] URL: www.firstimpressioncareerservices.com Kirsten Dixson, JCTC, CPRW, CEIP President, New Leaf Career Solutions P.O. Box 963 Exeter, NH 03833 Phone: (866) 639-5323 Toll-free Fax: (888) 887-7166 E-mail: [email protected] URL: www.newleafcareer.com Nina Ebert, CPRW President, A Word’s Worth Plumsted/Jackson Townships NJ 08533/08527 Phone: (609) 758-7799 or (732) 349-2225 Fax: (609) 758-7799 E-mail: [email protected] URL: www.keytosuccessresumes.com Cory Edwards, CRW, CECC, CCMC, MBTI Principal, Partnering For Success P.O. Box 650042 Sterling, VA 20165 Phone: (703) 444-7835 Fax: (703) 444-2005 E-mail: [email protected] URL: www.resumes4results.com Debbie Ellis, MRW, CPRW President, Phoenix Career Group Toll-free: (800) 876-5506 International: (859) 236-4001 E-mail: [email protected] URL: www.PhoenixCareerGroup.com

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Expert Resumes for Health Care Careers Donna Farrise President, Dynamic Resumes of Long Island, Inc. 300 Motor Pkwy., Ste. 200 Hauppauge, NY 11788 Phone: (631) 951-4120 Toll-free: (800) 528-6796 or (800) 951-5191 Fax: (631) 952-1817 E-mail: [email protected] URL: www.dynamicresumes.com Dayna Feist, CPRW, JCTC, CEIP President, Gatehouse Business Services 265 Charlotte St. Asheville, NC 28801 Phone: (828) 254-7893 Fax: (828) 254-7894 E-mail: [email protected] URL: www.bestjobever.com Debra Feldman President, JobWhiz 21 Linwood Ave. Riverside, CT 06878-1929 Phone: (203) 637-3500 Fax: (203) 637-3500 E-mail: [email protected] Art Frank, MBA President, Resumes “R” Us 1991 Diamond Ct. Oldsmar, FL 34677 Phone: (727) 787-6885 Fax: (727) 786-9228 E-mail: [email protected] URL: www.powerresumesandcoaching.com Roberta F. Gamza, JCTC, CEIP, CJST President, Career Ink Louisville, CO 80027 Phone: (303) 955-3065 Fax: (303) 955-3065 E-mail: [email protected] URL: www.careerink.com Louise Garver, MA, JCTC, CMP, CPRW, MCDP, CEIP President, Career Directions, LLC 115 Elm St., Ste. 203 Enfield, CT 06082 Phone: (860) 623-9476 Fax: (860) 623-9473 E-mail: [email protected] URL: www.resumeimpact.com Wendy Gelberg, M. Ed., CPRW, IJCTC President, Advantage Resumes 21 Hawthorn Ave. Needham, MA 02492 Phone: (781) 444-0778 Fax: (781) 444-2778 E-mail: [email protected]

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Susan Guarneri, MS, CCM, NCC, NCCC, LPC, CPRW, CEIP, IJCTC, MCC President, Guarneri Associates/Resumagic 1905 Fern Lane Wausau, WI 54401 Phone: (866) 881-4055 Fax: (715) 355-1935 E-mail: [email protected] URL: www.resume-magic.com Michele Haffner, CPRW, JCTC Advanced Resume Services 1314 W. Paradise Ct. Glendale, WI 53209 Phone: (414) 247-1677 Fax: (414) 247-1808 E-mail: [email protected] URL: www.resumeservices.com Loretta Heck President, All Word Services 924 E. Old Willow Rd. #102 Prospect Heights, IL 60070 Phone: (847) 215-7517 Fax: (847) 215-7520 E-mail: [email protected] Peter Hill, CPRW President, Distinctive Resumes 1226 Alexander St. #1205 Honolulu, HI 96826 Phone: (808) 306-3920 E-mail: [email protected] URL: www.peterhill.biz Andrea J. Howard, M.S.Ed. Employment Counselor, NYS Department of Labor—Division of Employment Services 175 Central Ave. Albany, NY 12054 Phone: (518) 462-7600, ext. 124 E-mail: [email protected] URL: www.labor.state.ny.us Gayle Howard, CPRW, CRW, CCM Founder/Owner, Top Margin Resumes Online P.O. Box 74 Chirnside Park, Melbourne, Australia 3116 Phone: +61 397266894 Fax: +61 397265316 E-mail: [email protected] URL: www.topmargin.com Lynn Hughes, MA, CPRW, CEIP A Resume and Career Service, Inc. P.O. Box 6911 Lubbock, TX 79493 Phone: (806) 785-9800 Fax: (806) 785-9800 E-mail: [email protected] URL: www.aresumeservice.com

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Index of Contributors Deborah S. James, CPRW, CCMC President, Leading Edge Resume & Career Services 1010 Schreier Rd. Toledo, OH 43460 Phone: (419) 666-4518 Toll-free: (800) 815-8780 Fax: (419) 791-3567 E-mail: [email protected] URL: www.leadingedgeresumes.com Marcy Johnson, CPRW, CEIP, NCRW President, First Impression Resume & Job Readiness 11805 U.S. Hwy. 69 Story City, IA 50248 Phone: (515) 733-4998 Fax: (515) 733-9296 E-mail: [email protected] URL: www.resume-job-readiness.com Bill Kinser, CPRW, JCTC, CEIP, CCM President, To The Point Resumes 4117 Kentmere Square Fairfax, VA 22030-6062 Phone: (703) 352-8969 Fax: (703) 352-8969 E-mail: [email protected] URL: www.tothepointresumes.com Jeanne Knight, JCTC Career and Job Search Coach P.O. Box 828 Melrose, MA 02176 Phone: (617) 968-7747 E-mail: [email protected] URL: www.careerdesigns.biz Myriam-Rose Kohn, CPRW, IJCTC, CCM, CEIP, CCMC President, JEDA Enterprises 27201 Tourney Rd., Ste. 201 Valencia, CA 91355-1857 Phone: (661) 253-0801 Fax: (661) 253-0744 E-mail: [email protected] URL: www.jedaenterprises.com Rhoda Kopy, BS, CPRW, JCTC, CEIP President, A HIRE IMAGE® 26 Main St., Ste. E Toms River, NJ 08753 Phone: (732) 505-9515 Fax: (732) 505-3125 E-mail: [email protected] URL: www.jobwinningresumes.com

Cindy Kraft, CCMC, CCM, CPRW, JCTC President, Executive Essentials P.O. Box 336 Valrico, FL 33595 Phone: (813) 655-0658 Fax: (813) 653-4513 E-mail: [email protected] URL: www.exec-essentials.com Bonnie Kurka, MS, CPRW, JCTC, FJST President, Resume Suite 5171 Waterway Dr. #139 Montclair, VA 22026 Phone: (703) 730-3649 Toll-free fax/voice: (877) 570-2573 E-mail: [email protected] URL: www.resumesuite.com Richard Lanham, MDiv, MA, CCM, CECC, CCRP Regional Manager, R.L. Stevens & Associates, Inc. 8888 Keystone Crossing #950 Indianapolis, IN 46240 Toll-free: (888) 806-7313 Fax: (317) 846-8949 E-mail: [email protected] URL: www.myexecutiveweb.com/rlanham Rolande L. LaPointe, CPC, CIPC, CPRW, IJCTC, CCM, CSS, CRW President, RO-LAN Associates, Inc. 725 Sabattus St. Lewiston, ME 04240 Phone: (207) 784-1010 Fax: (207) 782-3446 E-mail: [email protected] Chandra C. Lawson (May), CPRW President, A Standard of Excellence 193 E. Main St., PMB 205 Chillicothe, OH 45601-2507 Toll-free: (877) 772-6240 Fax: (740) 634-3004 E-mail: [email protected] URL: www.astandardofexcellence.com Lorie Lebert, CPRW, IJCTC, CCMC President, The Loriel Group—Coaching ROI/Resume ROI P.O. Box 267 Novi, MI 48376 Phone: (248) 380-6101 Fax: (248) 380-0169 E-mail: [email protected] URL: www.DoMyResume.com

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Expert Resumes for Health Care Careers Nick Marino, USN-Ret., MA, CPRW, CRW, CFRWC, CEIP, CFCM Principal, Outcome Resume Career Service 710 Aurora Dr. Bishop, TX 78343 Toll-free: (866) 899-6509 Fax: (707) 248-1578 E-mail: [email protected] URL: www.outcomeresumes.com Peter S. Marx, JCTC 3208 Wallace Ave. Tampa, FL 33611 Phone: (813) 832-5133 E-mail: [email protected] Wanda McLaughlin, CPRW, CEIP President, Execuwrite 314 N. Los Feliz Dr. Chandler, AZ 85226 Phone: (480) 732-7966 Fax: (480) 855-5129 E-mail: [email protected] URL: www.execuwrite.com Jan Melnik, CPRW, CCM, MRW President, Absolute Advantage P.O. Box 718 Durham, CT 06422 Phone: (860) 349-0256 Fax: (860) 349-1343 E-mail: [email protected] URL: www.janmelnik.com Nicole Miller, CCM, CRW, CECC, IJCTC Mil-Roy Consultants 1729 Hunter’s Run Dr. Orleans, Ontario, Canada K1C 6W2 Phone: (613) 834-4031 E-mail: [email protected] Sue Montgomery, CPRW, IJCTC President, Resume Plus 4130 Linden Ave., Ste. 135 Dayton, OH 45432 E-mail: [email protected] URL: www.resumeplus.com Doug Morrison, CPRW President, Career Power 2915 Providence Rd. #250-B Charlotte, NC 28211 Phone: (704) 365-0773 Fax: (704) 365-3411 E-mail: [email protected] URL: www.careerpowerresume.com

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William G. Murdock President, The Employment Coach 7770 Meadow Rd., Ste. 109 Dallas, TX 75230 Phone: (214) 750-4781 Fax: (817) 267-2115 E-mail: [email protected] Ellen Mulqueen, MA, CRW Vocational Counselor, The Institute of Living 200 Retreat Ave. Hartford, CT 06106 Phone: (860) 545-7202 Fax: (860) 545-7140 E-mail: [email protected] URL: www.instituteofliving.org/Programs/rehab.htm Carol Nason, MA, CPRW Career Advantage 95 Flavell Rd. Groton, MA 01450-1536 Phone: (978) 448-3319 Fax: (978) 448-8948 E-mail: [email protected] John M. O’Connor, MFA, CRW, CPRW, CCM, CECC President, CareerPro Resumes & Career Management 3301 Woman’s Club Dr., Ste. 125 Raleigh, NC 27612-4812 Phone: (919) 787-2400 Fax: (919) 787-2411 E-mail: [email protected] URL: www.careerproinc.com Helen Oliff, CPRW, Certified Executive Coach TURNING POINT 2307 Freetown Ct. #12C Reston, VA 20191 Phone: (703) 716-0077 Fax: (703) 995-0706 E-mail: [email protected] URL: www.turningpointnow.com Don Orlando, MBA, CPRW, JCTC, CCM, CCMC Executive Master Team—Career Masters Institute™ President, The McLean Group 640 S. McDonough St. Montgomery, AL 36104 Phone: (334) 264-2020 Fax: (334) 264-9227 E-mail: [email protected]

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Index of Contributors Teresa L. Pearson, CPRW, JCTC, FJST, Master in Human Relations President, Pearson’s Resume Output Meriden, KS Fax: (503) 905-1495 E-mail: [email protected] Sharon Pierce-Williams, M.Ed., CPRW President, The Resume.Doc 609 Lincolnshire Ln. Findlay, OH 45840 Phone: (419) 422-0228 Fax: (419) 425-1185 E-mail: [email protected] Rich Porter CareerWise Communications, LLC 332 Magellan Ct. Portage, MI 49002-7000 Phone: (269) 321-0183 Fax: (269) 321-0191 E-mail: [email protected] Christine Robinson P.O. Box 422 Lima, NY 14485 Phone: (585) 624-4232 Fax: (208) 979-3621 E-mail: [email protected] Jane Roqueplot, Certified Behavioral Consultant, CECC President/Owner, JaneCo’s Sensible Solutions 194 N. Oakland Ave. Sharon, PA 16146 Phone: (724) 342-0100 Toll-free: (888) 526-3267 Fax: (724) 346-5263 E-mail: [email protected] URL: www.janecos.com Teena Rose, CPRW, CEIP, CCM Resume to Referral 7211 Taylorsville Rd., Office 208 Huber Heights, OH 45424 Phone: (937) 236-1360 Fax: (937) 236-1351 E-mail: [email protected] URL: www.resumebycprw.com Jennifer Rushton, CRW Keraijen 20 Enfield Ave. N. Richmond NSW, Australia 2754 Phone: 612 4511 1123 Fax: 612 4571 1971 E-mail: [email protected] URL: www.keraijen.com.au

Jennifer Rydell, CPRW, NCRW, CCM Principal, Simplify Your Life Career Services 6327-C SW Capitol Hwy., PMB 243 Portland, OR 97239-1937 Phone: (503) 977-1955 Fax: (503) 245-4212 E-mail: [email protected] URL: www.simplifyyourliferesumes.com Janice Shepherd, CPRW, JCTC, CEIP President, Write On Career Keys 2628 E. Crestline Dr. Bellingham, WA 98226-4260 Phone: (360) 738-7958 Fax: (360) 738-1189 E-mail: [email protected] URL: www.writeoncareerkeys.com Igor Shpudejko, CPRW, JCTC, MBA President, Career Focus 23 Parsons Ct. Mahwah, NJ 07430 Phone: (201) 825-2865 Fax: (201) 825-7711 E-mail: [email protected] URL: www.CareerInFocus.com Makini Siwatu, CPRW, IJCTC, CEIP, CJST Executive Director Career Success Partners 1426 Harvard Ave., Ste. 419 Seattle, WA 98122 Phone: (206) 760-9334 Fax: (206) 760-9077 E-mail: [email protected] Billie Ruth Sucher, MS, CTMS, CTSB President, Billie Ruth Sucher & Associates 7177 Hickman Rd., Ste. 10 Urbandale, IA 50322 Phone: (515) 276-0061 Fax: (515) 334-8076 E-mail: [email protected] Gina Taylor, CPRW President, A-1 Advantage Career Services 1111 W. 77th Terrace Kansas City, MO 64114 Phone: (816) 523-9100 Fax: (816) 523-6566 E-mail: [email protected] URL: www.GinaTaylor.com Sharla Taylor Principal, At Home With Words P.O. Box 1513 Collierville, TN 38027-1513 Phone: (901) 853-6007 Fax: (901) 853-2071 E-mail: [email protected] URL: www.athomewithwords.com

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Expert Resumes for Health Care Careers Vivian Van Lier, CPRW, JCTC, CCMC President, Advantage Resume & Career Services 6701 Murietta Ave. Valley Glen, CA 91405 Phone: (818) 994-6655 Fax: (818) 994-6620 E-mail: [email protected] Pearl White, CEIP Principal, A 1st Impression Resume Service 41 Tangerine Irvine, CA 92618 Phone: (949) 651-1068 Fax: (949) 651-9415 E-mail: [email protected] URL: www.a1stimpression.com

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Amy C. Whitmer, CPRW President, Envision Resume Services P.O. Box 7523 Louisville, KY 40257 Phone: (877) 879-6638 Fax: (877) 879-6638 E-mail: [email protected] URL: www.theresumestore.com Janice Worthington, MA, CPRW, JCTC, CEIP President, Worthington Career Services 6636 Belleshire St. Columbus, OH 43229 Phone: (614) 890-1645 Toll-free: (877) 973-7863 Fax: (614) 523-3400 E-mail: [email protected] URL: www.worthingtonresumes.com

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I NDEX chiropractic assistant resumes, 114–115

A–B abilities, promoting, 4–5 accuracy, 20

chronological resumes, 12 civic affiliations, 42

achievements, 10

clinical dependency counselor resumes, 131

addresses, 25

clinical pharmacist resumes, 172–173

Advanced Qualified Person (AQP) resumes, 159

clinical research coordinator resumes, 184–186

affiliations, 41–42

clinical researcher resumes, 180–181

American Medical Association (AMA), 247

combination resumes, 12

ASCII text files, 51–52

committees, 41

ATOD educator/counselor resumes, 243–244

company research Web sites, 251

attending surgeon/chief of surgery resumes, 79–80

confidence, 11

compensation Web sites, 253 contact information, 25–26

biochemical clinical technologist resumes, 142

address, 25

biomedical instrument technician resumes, 152–153

name, 25

biotechnology researcher resumes, 182–183

e-mail address, 26 telephone number, 25 cover letters, 46 curriculum vitae (CV), 18–19, 22–24 as marketing tool, 22

C

versus resumes, 24

cardio-thoracic surgical nurse resumes, 94

when to use, 22–23

career Web sites entry-level, 250

D

general, 249–250

dates, including on resume, 45–46

career summaries, 21, 26–27, 44

dental assistant resumes, 156–157

bullet list format, 28

dental lab technician resumes, 158

category format, 28

dental prosthetics specialist resumes, 160

core competencies summary format, 27

dentist resumes, 161–163

headline format, 27 paragraph format, 27 certified surgical technologist resumes, 149–150 charge nurse resumes, 92–93

dermatologist resumes, 68–69 diabetic instructor/educator resumes, 238–239 diagnostic services supervisor resumes, 154 dictionary Web sites, 251–252

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Expert Resumes for Health Care Careers director of emergency services resumes, 221–222

H

director of food and nutritional services resumes, 223–224

health and science media consultant resumes, 212–213

director of nursing resumes, 104–105

health care career Web sites, 247–249

director of pharmacy services resumes, 174–177

health care management consultant resumes, 214–215

director of practice management resumes, 208–209

health care management executive resumes, 229–236

E e-mail addresses, 16, 26 e-mail attachments, 51

health information manager resumes, 203–204 health policy executive resumes, 216–218 health trainer/success coach resumes, 245–246

education, 21, 35–37 academic credentials format, 37 dates, 46 executive education format, 36 medical education format, 36 no-college format, 37 non-degree format, 37

hearing instrument specialist resumes, 151

electronic resumes, 50–52, 55 ASCII text files, 51–52 e-mail attachments, 51

hospital staff physician resumes, 66–67

emergency medical technician resumes, 112 entry-level career Web sites, 250 extra qualifications, 38–43 civic affiliations, 42 committees and task forces, 41 consolidating, 42 honors and awards, 38 personal information, 42 professional affiliations, 41 public speaking, 38 research and publications, 39 teaching and training experience, 40 technology equipment and instrumentation, 39–40

F–G family practice physician resumes, 70–71 flight nurse resumes, 95 forensic pathologist resumes, 136–137 functional resumes, 12 glossary Web sites, 251–252 government and military career Web sites, 250–251 graphics, 19

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home-care executive resumes, 219–220 honesty, 10–11 honors and awards, 38 hospital chaplain resumes, 210–211 hospital services administrator resumes, 225–226

I–J instrumental educator/consultant resumes, 241–242 instrumentation, 39–40 Internet resources, 247–253 health care careers, 247–249 job search sites, 247 internist/gastroenterologist resumes, 72–73 interview tools, 9 interviewing tips Web sites, 253

K–L keywords, 6–8 laboratory technologist resumes, 140 legal nurse consultant resumes, 108–109 licensed acupuncturist and Chinese herbalist resumes, 117–118 licensed massage therapist/RN resumes, 100–101 licensed practical nurse (LPN) resumes, 86–89 licensed professional counselor resumes, 132–133

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Index

name, on resume, 25

presentation of resumes, 49–58 electronic, 50–52, 55 graphics, 19 page length, 18 paper color, 19 printed, 49, 53 scannable, 50, 54 standards, 16–20 type enhancements, 18 type size, 17 types, 49, 56–57 typestyle, 16 Web, 52 white space, 20

National Health Services Corps, 247

printed resumes, 49, 53

neonatal nurse educator resumes, 240

professional affiliations, 41

nurse anesthetist resumes, 98–99

occupational therapist resumes, 129

professional experience, 21, 28–35 achievement format, 29 career-track format, 32 challenge, action, and results (CAR) format, 30 experience format, 35 functional format, 31 project highlights format, 33 skills-based format, 34

ophthalmology technician resumes, 143

promoting abilities, 4–5

osteopath resumes, 64–65

psychiatric clinician resumes, 134–135

M medical auditor/case manager resumes, 201–202 medical career Web sites, 247–249 medical director resumes, 77–78, 191–193 medical records manager resumes, 199–200 medical transcriptionist resumes, 196 medical translator resumes, 197–198 military and government Web sites, 250–251 molecular laboratory technician resumes, 141

N–O

nurse manager/case manager resumes, 102–103 nurse practitioner resumes, 106–107 nurse-midwife resumes, 96–97 Ob/Gyn resident resumes, 62–63 objectives, identifying, 4–5

public health researcher resumes, 187–188

P page length, 18 paper color, 19 paramedic resumes, 113 personal information, 42 pharmaceutical career Web sites, 247–249 pharmacy technician resumes, 166–167 phlebotomy technician resumes, 147–148 phrases to avoid, 12 physical therapist assistant resumes, 116 physical therapist resumes, 126 physician researcher resumes, 189–190 physician/workplace health consultant resumes, 81–83 physician’s assistant resumes, 119–121 plastic and reconstructive surgeon resumes, 76 practice administrator resumes, 207

public speaking, 38 publications, 39

Q–R qualifications, extra, 22, 38–44 civic affiliations, 42 committees and task forces, 41 consolidating, 42 honors and awards, 38 personal information, 42 professional affiliations, 41 public speaking, 38 research and publications, 39 teaching and training experience, 40 technology equipment and instrumentation, 39–40 radiologic/mammography technologist resumes, 145–146

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registered medical assistant resumes, 122

Undergraduate Education of Professional Nurses Grant Program, 247

registered nurse (RN) resumes, 90–91

URLs, 16

registered dietitian resumes, 123–124

registered pharmacist resumes, 168 research, 39 respiratory therapist resumes, 125 retail pharmacist resumes, 169–171 rules, resume-writing, 11–20

S

veterinary hospital manager resumes, 227–228 vocational rehabilitation counselor resumes, 130 volunteer services coordinator resumes, 205–206

salary histories, 47

W–Z

salary Web sites, 253

Web resumes, 52

scannable resumes, 50, 54

Web sites

speech-language pathologist resumes, 127–128 strategies for resume writing, 3–4 confidence, 11 demonstrating achievements, 10 formats, 10 honesty, 10–11 identifying objectives, 4–5 interview tools, 9 keywords, using, 6–8 prioritizing experience, 8–9 promoting abilities, 5–6 structure, 10 styles of writing, 11–12 surgeon in private practice resumes, 74–75

T

career, general, 249–250 company research, 251 dictionary and glossaries, 251–252 entry-level career, 250 government and military, 250–251 health care career, 247–249 interviewing tips, 253 medical career, 247–249 pharmaceutical career, 247–249 salary and compensation, 253 white space, 20 writing style, 11 writing, 3–47 accuracy, 20 career summaries, 21, 26–27, 44 contact information, 25–26

task forces, 41

education, credentials, and certifications, 21, 35–37

teaching, 40

extra qualifications, 22

technology equipment, 39–40

professional experience, 21, 28–29

telephone number, 25

rules, 11–20

training experience, 40

strategies, 3–4

type enhancements, 18

confidence, 11

type size, 17

demonstrating achievements, 10

types of presentation, 49, 56–57

honesty, 10–11

types of resumes, 12

identifying objectives, 4–5

typestyle, 16

interviewing tools, 9 keywords, using, 6–8

U–V

prioritizing experience, 8–9

U.S. Department of Health and Human Services, 247

promoting abilities, 5–6

ultrasound technologist resumes, 144

structure and content, 10 styles, 11–12 tips, 43–47

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