Cisco - OSS Addressing OSS Issues for IP Netwk Mgmnt

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© 1999, Cisco Systems, Inc.

Operations Support Systems Session #1207 Issues for IP Network Management Mark J. Effinger Executive Director and Chief OSS Architect Operations Support Systems Telcordia Technologies, Inc. +1 (732) 699-3490 Effinger@telcordia .com

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© 1999, Cisco Systems, Inc.

Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management

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Telcordia Operations Support Systems • We develop and deploy applications for world-wide telecommunications market TMN & Standards based, Mission-Critical, Quality, Scalability, Reliability, Availability, Off-the-Shelf

• 80% of the USA telecommunications network depends on software invented, developed, implemented, and/or maintained by Telcordia 1207 1129_06F9_c2x

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© 1999, Cisco Systems, Inc.

Telcordia OSS Approach to IP Network Management • “Dual-Mode OSS” • Single set of systems that simultaneously supports both: Current Circuit-Switched networks and New World / IP / Packet-Switched networks 1207 1129_06F9_c2x

© 1999, Cisco Systems, Inc.

Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management

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Telcordia OSS Vision and Strategy

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© 1999, Cisco Systems, Inc.

OSS Vision for Next Generation Networks Dual-Mode for Old and New Adjunct

Adjunct

CIRCUIT SWITCH

Adjunct

Adjunct

Open Open Service Service Application Application Layer Layer

Open Open Call Call Control Control Layer Layer

Standards-Based Standards-Based Service Service Elements Elements and and Platform Platform Layers Layers

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Key Drivers to NGN OSS Evolution Customer Demands • Offer rapid, new competitive services • Lower anticipated operations costs • Upgrade network without impacting service delivery to customers • Eliminate gaps in mission-critical systems • Provide overall Next Generation Network management solution 1207 1129_06F9_c2x

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© 1999, Cisco Systems, Inc.

NGN Network Layering “The Bell Heads Meet the Net Heads” 10MegEthernet

Data/IP FR512

FDDI FR128

ATM VPs/VCs

Legend ADMs/SONET X-connects ATM switches/VP x-connects

STS3

STS

STS1 STS3

STS12

Routers/servers

STS192

OC3Ring

SONET/SDH Oc22Ring

Oc292Link

Fiber/DWDM/RF 1207 1129_06F9_c2x

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Telcordia OSS Approach to Networks Cross Domain Management DATA, VOICE, VIDEO,...

ATM SONET FIBER

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xDSL

SATELLITE & WIRELESS

IP

IP

CONTROL CONTROL & MANAGEMENT MANAGEMENT &

APPLICATIONS

• • • • • • • • • •

DWDM SONET and SDH Transport ATM - SONET/SDH FR - SONET/SDH IP - FR - SONET/SDH FR - ATM - SONET/SDH Voice - IP - SONET/SDH Voice - ATM - SONET/SDH Voice - IP - ATM - SONET/SDH xDSL - ATM - SONET/SDH (DSLAM model) • xDSL - ATM - SONET/SDH (Integrated Line Card model) • Wireless local access • Broadband (HFC) local access

© 1999, Cisco Systems, Inc.

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Operations Impacts of NGN Myth: Operations Processes are So Much Simpler • Our Studies Show: Customers will expect service levels and performance to be “Carrier-Class” Operations Standards of today’s PSTN Voice Networks will be applied to VoP OSSs for VoP need to perform many of the same functions needed in PSTN 1207 1129_06F9_c2x

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Operations Impacts of NGN Assignment/Activation

Activation/Provisioning support for IP routers, ATM switches, and servers. PVC/SVC configuration management. End-toend cross-domain solutions. Customer network management

Fault/Performance Mgmt.

End-to-end management of multi-layer, heterogeneous network (event correlation), IP/ATM traffic monitoring, surveillance on new NEs (e.g., routers and ATM switches), QoS monitoring, customer network monitoring.

Testing Customer Num./Address Mgmt.

Testing of new network elements, testing of virtual connections/services, interfaces to new Element Management systems, new network management protocols (SNMP) IP and ATM (E.164, ICD and DCC) address management, IP address/TN relationships, network access locations (POP)

Work Flow Mgmt.

New flows to support new services, networks and devices, client programmability

Network/Equipment Inv.

New network elements. Planning based on new service and traffic considerations.

Customer Care/Billing

Interactive ordering from the internet, packet billing and separations, single bill for all services

Trouble Ticket Mgmt.

Manage customer troubles in the new network, packet telephony ( QoS), ensure rapid repair/restoral

Wholesale/Retail Gateway

Provide secure access, competitive parity

Work Force Mgmt.

Manage multi-disciplinary mobile work force, Optimize job loading

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© 1999, Cisco Systems, Inc.

Operations Costs and NGN In volume, operations costs could erase profits Access line operations costs have declined dramatically from 1970 to 1995 Network Creation Service Activation

Service Negotiation and CC Service Assurance

$800 $700 $600 $500 $400 $300 $200 $100 $0 1970 - $728

1996 - $208

2000 - $?

operations cost per access line 1207 1129_06F9_c2x

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Telcordia’s OSS Architecture Principles SML

Access

Common Data & Processes

Services NML

Network EML

Network Element Hardware

Next Generation OSS Characteristics Multi-Vendor (Network Suppliers) support by Network Management Layer Flexible NML/EML interfaces supported – CORBA, CMIP, TL1, etc. Total flow-through operations supported Inter-Domain Management integrate multiple technology domains Network as the database Dynamic path selection Flexible service requests de-coupled from billing Break down stove pipes – access, connection, transport Real-time service negotiation access to network data 1207 1129_06F9_c2x

Distributed computing 13

© 1999, Cisco Systems, Inc.

OSS Generic Functional Architecture Customer Service Rep

TMN TMN Layers Layers SML

User User Access Access

NML

Industry Interconnection Services

Service Mgmt.

Performance Analysis

Circuit Switch FCAPS

NEL

Customer Netwk Mgmt

EML

Network Creation

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Customer Care & Billing

Activation/ Assurance Controller & Exception Mgmt Transport & Access Inv. & Assignment

Transport FCAPS

Access FCAPS

Local Digital Transport / Switches Access / xDSL

Signaling Network

Corporate Corporate Data Data & & Common Common Functions Functions

Interconnection

Fault & Performance

Testing Controller

Capacity Planning

Address & Number Management

Work Force Management

Physical Traffic Net. Inventory

Data Collection

Physical Network Inventory Signaling FCAPS

IP Router FCAPS

IP Gateways & Servers Routers

© 1999, Cisco Systems, Inc.

Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management

Frame & ATM FCAPS

Wireless Frame Relay Local & ATM Loop Switches

Spare Inventory Management

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Telcordia’s OSS Solution Offering Dual-Mode OSS for Existing Networks and New World Networks 1207 1129_06F9_c2x

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© 1999, Cisco Systems, Inc.

Telcordia’s OSS Product Line Customer Service Rep

NML

Industry Interconnection Services

Exchange Link

Service Management

SOA SMS

Activation Controller & Exception Mgmnt

Performance Point™

Delivery & PAWS

Network Engineer

EML 1207 1129_06F9_c2x

Customer Billing Care

Network Creation

NEL

Customer Netwk Mgmnt

Customer Care & Billing

Performance Analysis

Work Centers

FLEXCOM™

Corporate Corporate Data Data & & Common Common Functions Functions

TMN TMN Layers Layers SML

User User Access Access

LDS Config. Net Memory™

Interconnection

Trouble Ticket Mgr

Fault & Performance

NMA NetManager

ServiceGate™

PWB Traffic Star™

Testing Controller

Traffic Data Collection

Network Configuration

OcuSpan™

DCOS2000™

Access EMS

Transport EMS

HFC-EM

NetPilot™

IGCS MA

Local Digital Transport / Signaling Switches Access / xDSL Network

IP Gateways & Servers

xDSL Elmnt Mgmnt

Router Elmnt Mgmnt

Frame & ATM EML

xDSL EML

Router EML

Frame & ATM

Frame Relay & Routers ATM Switches Satellite

© 1999, Cisco Systems, Inc.

Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management

ALOC & CNUM

Capacity Planning

Transport & Access Inventory & Asgnmt

Transport Signaling IP Tel. Config. Config. Support

Address & Number Mgmt

Work Force Management

Force

Physical Net. Inventory

Network Data

Spare Inv. Management

SIMM

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The Telcordia 3 S Strategy for OSS Infrastructure Change SURROUND

SUPPLEMENT

SUPPLANT

SURROUND Modernize User Interfaces to Existing Production Systems SUPPLEMENT Add new systems as Adjunct Processors to Legacy Architecture to manage new business and operations challenges SUPPLANT Where Legacy is out of “Stretch”, replace old with new 1207 1129_06F9_c2x

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© 1999, Cisco Systems, Inc.

Telcordia OSS Solutions for NGN Supporting NGN Services & Networks • ATM, Frame Relay, and IP Solutions: VToP (Voice Trunking over Packet) — Tandem Replacement PLoP (Private Line over Packet) Integrated Access for Small, Medium, and Large Business Customers (e.g. xDSL) Frame Relay Services Integrated Access to Large Carriers, IXCs Local Circuit Switch (Class 5) Replacement IP Services (e.g. VPN, DEN Services) RAS (Remote Access Server) and VoIP Gateway 1207 1129_06F9_c2x

© 1999, Cisco Systems, Inc.

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Functional Components of IP VPNs for OSS • Service Provider’s Core

VPN Customer’s Routing Network

ATM/SONET (WDM) Network • VPN Customer’s Access Network

IP - VPN Security Management QoS

Tunneling

Policy Routing Policy Server

Encryption Authentication & Authorization

LDAP Directory

User Application Digital Profile Profile Certificates

Policy Server

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Directory Enabled Networks (DEN)

LDAP Directory

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© 1999, Cisco Systems, Inc.

IP VPN Services & Networks from an OSS Perspective IP-VPN Carrier Network

Service Provider NOC + Configuration Management + Fault Management + Service Assurance Management + Performance Management + Capacity Management

+ Service Provider’s share network

Enterprise Customer + IP-VPN Customer Access (Pays bills) Network + IP-VPN Routing Network

IP-VPN Enterprise Network

User (Employee of Enterprise) 1207 1129_06F9_c2x

Enterprise Customer or Service Provider Enterprise Network Management NOC + LAN Network Management + User Profiles + Services - Authentication - Class of Service - Authorization - Policy Routing - Encryption + Application - Public Keys Profiles - Access Privileges

© 1999, Cisco Systems, Inc.

Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management

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Telcordia OSS Differentiators The Power of Telcordia plus Cisco

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© 1999, Cisco Systems, Inc.

Telcordia OSS Certified Quality Faults Per Thousand Function Points

Cumulative Fault Density 50

QMO Compliance ISO 9001 Certification (Phase I)

40

ISO 9001 Certification (All Business Units)

30 20

Best In C lass

CMM Level 3

CMM Level 5

10 0 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q

1994

1995

1996

1997

1998

1999

Source: Software Productivity Research

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Telcordia results are 10 times better than Industry Average © 1999, Cisco Systems, Inc.

Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management

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Telcordia OSS On-Time Delivery 98% On-Time

180 160 140

166

Releases Shipped

162

98% On-Time

145

Releases Shipped On-Time

142

120 100

100% On-Time 91% On-Time

80

67

77

77

61

60 40 20 0 1995 1207 1129_06F9_c2x

1996

1997

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© 1999, Cisco Systems, Inc.

Why Telcordia plus Cisco? Telcordia is the leader in software, engineering, and professional services for telecommunications

Cisco Systems is the leader in networking for the Internet

Unique and Complementary Talent Pools

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© 1999, Cisco Systems, Inc.

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Telcordia’s Local Switch (Class 5) Replacement JAVA

Service Definition

GUI

Applic.

SCP Call Agent Customer Care & Billing

TC AP /SS 7 Telcordia AMA Records

Accounting Gateway

CP

CP

Announcement Server

Interconnection

VoP

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Public Signaling Network

TCAP/SS7 ISUP/SS7

MG

G

MGCP

M

Telcordia OSS

LNP 800

Res/SOHO Gateway

Voice Over Packet

VoP

PSTN Trunking Gateway

Backbone Network

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© 1999, Cisco Systems, Inc.

Differentiation

Customer Care & Billing (Customer Intimacy)

Operations Support Systems (Operational Excellence)

Network Technologies (Technical Excellence)

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© 1999, Cisco Systems, Inc.

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“Best of Suite ” Approach to OSS Integration

“Growing complexity is forcing carriers to look for turnkey software solutions. The software marketplace is switching from best-of-breed to best-of-suite. Chandan Sarkar, SoundView Financial Group 1207 1129_06F9_c2x

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© 1999, Cisco Systems, Inc.

Conclusion Value Today — Flexibility for Tomorrow COST

OSSs must provide industrial strength solutions

GROWTH

OSSs must solve complex problems

QUALITY

Your OSS provider must be experienced

NETWORK UTILIZATION

Your OSS provider must be vendor neutral

INTEGRATION

Your OSS provider must have experience in resilient systems

ENABLE ‘GREENFIELD’ START Your OSS provider must have scaleable products 1207 1129_06F9_c2x

© 1999, Cisco Systems, Inc.

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Copyright © 1999 Telcordia Technologies All Rights Reserved

An SAIC Company

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© 1999, Cisco Systems, Inc.

Please Complete Your Evaluation Form Session 1207

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© 1999, Cisco Systems, Inc.

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© 1999, Cisco Systems, Inc.

Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management

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