T. Scott Gross's Documents

T. Scott Gross's Documents

When Customers Talk... Turn What They Tell You into Sales

When Customers Talk... Turn What They Tell You into Sales
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
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Why Service Stinks...and Exactly What to Do About It!

Why Service Stinks...and Exactly What to Do About It!
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What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
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Outrageous!: Unforgettable Service...Guilt-Free Selling

Outrageous!: Unforgettable Service...Guilt-Free Selling
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Two Dimensional Quantum Gravity and Random Surfaces

Two Dimensional Quantum Gravity and Random Surfaces
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The Melitian Schism: Coptic Christianity and the Egyptian Church

The Melitian Schism: Coptic Christianity and the Egyptian Church
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Biomedical Image Analysis: Tracking (Synthesis Lectures on Image, Video, & Multimedia Processing)

Biomedical Image Analysis: Tracking (Synthesis Lectures on Image, Video, & Multimedia Processing)
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The American Mathematical Monthly, Volume 119, No. 2, February 2012

The American Mathematical Monthly, Volume 119, No. 2, February 2012
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Purposive Diversification and Economic Performance

Purposive Diversification and Economic Performance
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Proceedings on a Workshop on Statistics on Networks

Proceedings on a Workshop on Statistics on Networks
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Arithmetical Properties of Commutative Rings and Monoids

Arithmetical Properties of Commutative Rings and Monoids
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Purposive Diversification and Economic Performance

Purposive Diversification and Economic Performance
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The American Mathematical Monthly, Volume 119, No. 1, January 2012

The American Mathematical Monthly, Volume 119, No. 1, January 2012
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The geysers of Yellowstone

The geysers of Yellowstone
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Food flavours: biology and chemistry

Food flavours: biology and chemistry
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Open Source for Windows Administrators (Administrator's Advantage Series)

Open Source for Windows Administrators (Administrator's Advantage Series)
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Pure Eyes: A Man's Guide to Sexual Integrity (XXXchurch.com Resource)

Pure Eyes: A Man's Guide to Sexual Integrity (XXXchurch.com Resource)
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Basic Truths: Six fundamental doctrines every Christian should know

Basic Truths: Six fundamental doctrines every Christian should know
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Lord of Stormweather

Lord of Stormweather
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Lord of Stormweather

Lord of Stormweather
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Beginning VB 2008 From Novice to Professional

Beginning VB 2008 From Novice to Professional
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Black Wolf

Black Wolf
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Die runenmeisterin

Die runenmeisterin
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Peak Learning

Peak Learning
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Die runenmeisterin

Die runenmeisterin
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The New Oxford Book of Literary Anecdotes (Oxford Books of Prose & Verse)

The New Oxford Book of Literary Anecdotes (Oxford Books of Prose & Verse)
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The Blue Zone

The Blue Zone
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The dark tide

The dark tide
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Beginning C# 2008: From Novice to Professional

Beginning C# 2008: From Novice to Professional
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