David Freemantle's Documents

David Freemantle's Documents

What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage

What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage

The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service

The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service

Charlie's Apprentice

Charlie's Apprentice

Deaken's War

No Time for Heroes: A Cowley and Danilov Thriller (Book Two)

No Time for Heroes: A Cowley and Danilov Thriller (Book Two)

The Namedropper

The Namedropper

Madrigal for Charlie Muffin

Madrigal for Charlie Muffin

Here Comes Charlie M

Here Comes Charlie M

Betrayals

O'Farrell's Law

O'Farrell's Law

Ice Age

Comrade Charlie

Comrade Charlie

Betrayals

The Namedropper

The Namedropper

Charlie's Apprentice

Charlie's Apprentice

The Factory

Betrayals

See Charlie Run

See Charlie Run

Comrade Charlie

Comrade Charlie

Lost American

Bomb Grade

Madrigal for Charlie Muffin

Madrigal for Charlie Muffin

The Bearpit

Hell's Fire (HMS Bounty)

Hell's Fire (HMS Bounty)

Charlie's Apprentice

Charlie's Apprentice

Here Comes Charlie M

Here Comes Charlie M

Here Comes Charlie M (Clap Hands, Here Comes Charlie)

Here Comes Charlie M (Clap Hands, Here Comes Charlie)

Ice Age

Betrayals

Here Comes Charlie M

Here Comes Charlie M

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