Methodenhandbuch für Softwareschulungen (Xpert.press)

Xpert. press 3 %HUOLQ +HLGHOEHUJ 1HZ...

Author: Stefanie Gerlach | Inga Squarr

24 downloads 402 Views 4MB Size Report

This content was uploaded by our users and we assume good faith they have the permission to share this book. If you own the copyright to this book and it is wrongfully on our website, we offer a simple DMCA procedure to remove your content from our site. Start by pressing the button below!

Report copyright / DMCA form

DOWNLOAD PDF

Xpert. press

3

%HUOLQ +HLGHOEHUJ 1HZ

'LH5HLKHXpert.pressGHV6SULQJHU9HUODJV YHUPLWWHOW3URIHVVLRQDOVLP3URMHNWPDQDJHPHQW VRZLHLQGHQ%HUHLFKHQ%HWULHEVXQG,QIRUPD WLRQVV\VWHPH6RIWZDUH(QJLQHHULQJXQG3UR JUDPPLHUVSUDFKHQDNWXHOOXQGNRPSHWHQWUHOHYDQ WHV)DFKZLVVHQÖEHU0HWKRGHQ7HFKQRORJLHQXQG 3URGXNWH]XU(QWZLFNOXQJXQG$QZHQGXQJPR GHUQHU,QIRUPDWLRQVWHFKQRORJLHQ

6WHIDQLH*HUODFK,QJD6TXDUU

Methodenhandbuch für Softwareschulungen

123

'U6WHIDQLH*HUODFK )UDQ]0DUF6WUD¹H+HLGHOEHUJ 6WHIDQLH*HUODFK#JP[GH

'USKLO6WHIDQLH*HUODFKJHERUHQLVW%HUDWHULQEHLGHU63( 8QWHUQHKPHQVEHUDWXQJ*PE+XQG/HKUEHDXIWUDJWHIÖU0HGLHQS¾GD JRJLNXQG0HGLHQSV\FKRORJLHDQGHU)DFKKRFKVFKXOH+HLGHOEHUJ ,QJD6TXDUU 6XQGJDXDOOHH)UHLEXUJ ,QJDB6TXDUU#\DKRRGH

,QJD6TXDUUJHERUHQLVW%HUDWHULQEHLGHU63(8QWHUQHKPHQV EHUDWXQJ*PE+XQG7UDLQHULQIÖU0HGLHQS¾GDJRJLNXQGGLJLWDOH 0HGLHQ

,661 ,6%1;6SULQJHU9HUODJ%HUOLQ+HLGHOEHUJ1HZ

'LHVHV:HUNLVWXUKHEHUUHFKWOLFKJHVFKÖW]W'LHGDGXUFKEHJUÖQGHWHQ5HFKWHLQVEHVRQ GHUHGLHGHU¶EHUVHW]XQJGHV1DFKGUXFNVGHV9RUWUDJVGHU(QWQDKPHYRQ$EELOGXQ JHQXQG7DEHOOHQGHU)XQNVHQGXQJGHU0LNURYHUILOPXQJRGHUGHU9HUYLHOI¾OWLJXQJDXI DQGHUHQ :HJHQ XQG GHU 6SHLFKHUXQJ LQ 'DWHQYHUDUEHLWXQJVDQODJHQ EOHLEHQ DXFK EHL QXUDXV]XJVZHLVHU9HUZHUWXQJYRUEHKDOWHQ(LQH9HUYLHOI¾OWLJXQJGLHVHV:HUNHVRGHU YRQ 7HLOHQ GLHVHV :HUNHV LVW DXFK LP (LQ]HOIDOO QXU LQ GHQ *UHQ]HQ GHU JHVHW]OLFKHQ %HVWLPPXQJHQ GHV 8UKHEHUUHFKWVJHVHW]HV GHU %XQGHVUHSXEOLN 'HXWVFKODQG YRP 6HSWHPEHU LQ GHU MHZHLOV JHOWHQGHQ )DVVXQJ ]XO¾VVLJ 6LH LVW JUXQGV¾W]OLFK YHU JÖWXQJVSIOLFKWLJ=XZLGHUKDQGOXQJHQXQWHUOLHJHQGHQ6WUDIEHVWLPPXQJHQGHV8UKHEHU UHFKWVJHVHW]HV

6SULQJHU9HUODJLVWHLQ8QWHUQHKPHQYRQ6SULQJHU6FLHQFH%XVLQHVV0HGLD VSULQJHUGH

6SULQJHU9HUODJ%HUOLQ+HLGHOEHUJ 3ULQWHGLQ*HUPDQ\

'LH :LHGHUJDEH YRQ *HEUDXFKVQDPHQ +DQGHOVQDPHQ :DUHQEH]HLFKQXQJHQ XVZ LQ GLHVHP :HUN EHUHFKWLJW DXFK RKQH EHVRQGHUH .HQQ]HLFKQXQJ QLFKW ]X GHU $QQDKPH GDVV VROFKH 1DPHQ LP 6LQQH GHU :DUHQ]HLFKHQ XQG 0DUNHQVFKXW]*HVHW]JHEXQJ DOV IUHL]XEHWUDFKWHQZ¾UHQXQGGDKHUYRQMHGHUPDQQEHQXW]WZHUGHQGÖUIWHQ

8PVFKODJJHVWDOWXQJ.ÖQNHO/RSND+HLGHOEHUJ 'DWHQDXIEHUHLWXQJSHUIRUPHOHFWURQLFSXEOLVKLQJ*PE++HLGHOEHUJ *HGUXFNWDXIV¾XUHIUHLHP3DSLHU *)

*HOHLWZRUW9

Geleitwort

,P =HLFKHQ GHU LPPHU NÖU]HUHQ ,QQRYDWLRQV]\NOHQ YRQ 6RIWZDUHSURGXNWHQ UÖFNW GHU OHUQHQGH 0LWDUEHLWHU ]XQHKPHQG LQ GHQ 0LWWHOSXQNW HUIROJUHLFKHU 6RIWZDUH HLQIÖKUXQJHQ 'LH $ENHKU YRP WD\ORULVWLVFKHQ $QVDW] KLQ ]X HLQHU NXQGHQRULHQWLHUWHQ *H VDPWEHDUEHLWXQJ GXUFK GHQ 0LWDUEHLWHU YHUVW¾UNW GLH $QIRUGHUXQJHQ KLQVLFKWOLFK GHV 9HUVW¾QGQLVVHV YRQ IXQNWLRQDOHQ =XVDPPHQK¾QJHQ =XGHP VLQG XPIDQJUHL FKH HKHU KDQGZHUNOLFKH )HUWLJNHLWHQ GHU HIIL]LHQWHQ %HGLHQXQJ GHU 2EHUIO¾FKHQ YRQ 6RIWZDUHV\VWHPHQ JHIRUGHUW 'LHVH 2EHUIO¾FKHQ ELHWHQ HLQH KRKH %HGLH QXQJVYDULDQ] PLW HLQHU 9LHO]DKO YRQ $OWHUQDWLYHQ XQG 0ÐJOLFKNHLWHQ ]XU =LHOHU UHLFKXQJXQGÖEHUIRUGHUQGHQ$QZHQGHUK¾XILJ +HUNÐPPOLFKH DXI UHLQHU :LVVHQVYHUPLWWOXQJ EDVLHUHQGH /HKU XQG /HUQPH WKRGHQ PLW HLQHP YHUVFKXOWHQ $QVDW] NÐQQHQ KLHU OHLFKW YHUVDJHQ (V JLOW YLHO PHKU GHP 0LWDUEHLWHU HLQ 5ÖVW]HXJ DXV IXQNWLRQDOHQ =XVDPPHQK¾QJHQ XQG KDQGZHUNOLFKHQ)HUWLJNHLWHQ]XYHUPLWWHOQXQGLKQGDPLWLQGLH/DJH]XYHUVHW]HQ VLFK,QKDOWHXQG)HUWLJNHLWHQVHOEVW]XHUDUEHLWHQ,QGHUSUDNWLVFKHQ6FKXOXQJVDU EHLW UÖFNW GDEHL GHU 5HIHUHQW VFKHLQEDU LQ GHQ +LQWHUJUXQG XQG YHUVFKDIIW GHP 7HLOQHKPHU LP 6HPLQDU GXUFK VHOEVW HUDUEHLWHWH /ÐVXQJHQ HLQHQ XQPLWWHOEDUHQ /HUQHUIROJ 'LHVHU/HLWJHGDQNHOLHJWGHPYRUOLHJHQGHQ%XFK]XJUXQGH'D]XOLHIHUWHVDXI %DVLVGHUOHUQWKHRUHWLVFKHQ*UXQGODJHQHLQH)ÖOOHYRQ0HWKRGHQXQGSUDNWLVFKHV 5ÖVW]HXJIÖUGHQ5HIHUHQWHQ 'LH EHLGHQ $XWRULQQHQ VHLW PHKUHUHQ -DKUHQ EHL GHU 63( 8QWHUQHKPHQVEHUD WXQJ*PE+:DOOGRUIDQJHVWHOOWZDUHQIÖUGLH.RQ]HSWLRQXQG'XUFKIÖKUXQJYRQ PHKUHUHQ 3URMHNWWHDP XQG JUR¹HQ $QZHQGHUVFKXOXQJHQ PLW MHZHLOV PHKUHUHQ KXQGHUW7HLOQHKPHUQYHUDQWZRUWOLFK+LHUNRQQWHQGLHLP%XFKYRUJHVWHOOWHQ$Q V¾W]HXQG0HWKRGHQLKUH3UD[LVWDXJOLFKNHLWXQWHU%HZHLVVWHOOHQXQGHLQHQKRKHQ /HUQHUIROJQDFKZHLVHQ %HZXQGHUQVZHUWHPSIDQG LFK GDEHL PLW ZHOFKHP0XWXQGZHOFKHU¶EHU]HX JXQJVNUDIWGLHEHLGHQ$XWRULQQHQrDXFKJHJHQ:LGHUVW¾QGHEHL)ÖKUXQJVNU¾IWHQ XQG7HLOQHKPHUQrQHXH/HUQPHWKRGHQLQGLHVH6FKXOXQJHQHLQEUDFKWHQ ,FK ZÖQVFKH GHQ EHLGHQ $XWRULQQHQ DXFK ZHLWHUKLQ GLHVH %HKDUUOLFKNHLW XQG GLHQRWZHQGLJH)UHXGHEHLLKUHU$UEHLW 9RONHU(QGHUV *HVFK¾IWVIÖKUHQGHU*HVHOOVFKDIWHUGHU 63(8QWHUQHKPHQVEHUDWXQJ*PE+

9RUZRUW9,,

Vorwort

&RPSXWHUrMHGHUKDWVLHMHGHUEUDXFKWVLHDEHUNHLQHUOLHEWVLH 9RUEHLVLQGGLH=HLWHQLQGHQHQXQVQRFKMHPDQGHUNO¾UHQNRQQWHGDVV&RP SXWHU QXU GXPPH 5HFKHQPDVFKLQHQ VLQG GLH QXU 1XOOHQ XQG (LQVHQ DGGLHUHQ +HXW]XWDJHZHL¹PDQGDVV&RPSXWHUHLQ(LJHQOHEHQHQWZLFNHOQ'DWHLHQYHUVWH FNHQ XQG JHPHLQHUZHLVH LPPHU JHUDGH LQ GHP $XJHQEOLFN DEVWÖU]HQ EHYRU GLH ZLFKWLJHQ 'DWHQ JHVLFKHUW VLQG XQG PDQ VHOEHU KDW QDWÖUOLFK dYRUKHU QLFKWV JH PDFKWo XQG YLHOOHLFKW QXU GHQ HLQHQ RGHU DQGHUHQ %HIHKO DXVIÖKUHQ ZROOHQ ,P 3ULYDWOHEHQVLQGGLHVH(UIDKUXQJHQVFKRQ¾UJHUOLFKJHQXJ,P%HUXIVOHEHQEHGHX WHQ VROFKH )HKOHU MHGH 0HQJH UJHU IÖU $UEHLWJHEHU XQG $UEHLWQHKPHUXQG ]XP 7HLODXFKKRKHILQDQ]LHOOH$XVI¾OOH $XV GHQ DQIDQJV HLQIDFKHQ 5HFKHQPDVFKLQHQ VLQG KHXWH NRPSOH[H 6\VWHPH PLW YLHOI¾OWLJHQ )XQNWLRQHQ XQG $QZHQGXQJVPÐJOLFKNHLWHQ JHZRUGHQ 'LHV EH ZLUNWHHLQHJUR¹H3URJUDPPYLHOIDOWGLHVLFKVW¾QGLJYHU¾QGHUW'LH+DOEZHUW]HLW YRQ3URJUDPPHQZLUGLPPHUNÖU]HUGDVQHXH5HOHDVHLVWVFKRQDXIGHP0DUNW ZHQQPDQGDVDOWHJHUDGHJHOHUQWKDW'DPLWVLQGGLH$QIRUGHUXQJHQDQGLH$Q ZHQGHU JHZDFKVHQ VLH PÖVVHQ VLFK VW¾QGLJ LQ QHXH 3URJUDPPH XQG 9HUVLRQHQ HLQDUEHLWHQ 'XUFK GLHVH (QWZLFNOXQJ LVW DXFK GHU %HGDUI DQ JXWHQ ,77UDLQLQJV JHVWLHJHQ'RFKLQGHQ6FKXOXQJHQZROOHQGLH7HLOQHKPHUQLFKWPHKUHLQIDFKQXU 'DWHQ HLQJHEHQ RGHU 3UR]HVVH QDFKNOLFNHQ 9RQ GHQ ,77UDLQHUQ ZLUG HLQ DE ZHFKVOXQJVUHLFKHV XQG YLHOI¾OWLJHV 7UDLQLQJVNRQ]HSW JHIRUGHUW GDV GLH XQWHU VFKLHGOLFKHQ/HUQQLYHDXVXQG/HUQW\SHQEHUÖFNVLFKWLJW 'DV YRUOLHJHQGH %XFK EDVLHUW DXI HLQHU 0HWKRGHQVDPPOXQJ GLH LQ GHU 6FKX OXQJVDEWHLOXQJ GHU 63( 8QWHUQHKPHQVEHUDWXQJ *PE+ DXIJHEDXW XQG LQ ]DKOUHL FKHQ7UDLQLQJVLQGHU3UD[LVHUSUREWZXUGH 0LW GHQ XQWHUVFKLHGOLFKHQ 0HWKRGHQ NRQQWHQ ZLU LQ GHQ 7UDLQLQJV GLH $XI PHUNVDPNHLW XQG GLH 0RWLYDWLRQ GHU 7HLOQHKPHU VWHLJHUQ XQG VLH IÖU GLH RIW WUR FNHQHQXQGVFKZLHULJHQ6RIWZDUHSURJUDPPHJHZLQQHQ6SD¹JHPDFKWKDWHVDX ¹HUGHP :LU PÐFKWHQ PLW GHP %XFK GD]X EHLWUDJHQ GLH 9HUPLWWOXQJ YRQ ,7:LVVHQ YLHOI¾OWLJXQGNUHDWLY]XJHVWDOWHQ,PHUVWHQ7HLOGHV%XFKHVJHKWHVXPGLH%H VRQGHUKHLWHQ YRQ ,77UDLQLQJV XQG GLH S¾GDJRJLVFKHQ *UXQGODJHQ 'HU ]ZHLWH 7HLOVWHOOWSUD[LVHUSUREWH0HWKRGHQXQG¶EXQJHQYRU

,QGLHVHP%XFKZLUGGDVJHQHULVFKH0DVNXOLQXPYHUZHQGHW,PPHUGDQQZHQQHVVLFK

XP0¾QQHUXQG)UDXHQKDQGHOWZLUGGLHP¾QQOLFKH)RUPYHUZHQGHWGLHVGLHQWGHUEHV VHUHQ/HVEDUNHLWGHV7H[WHVHVVLQGDEHULPPHU7UDLQHULQQHQXQG7UDLQHURGHU7HLOQHK PHULQQHQXQG7HLOQHKPHUJHPHLQW

9,,,9RUZRUW

:LU PÐFKWHQ XQV EHL 6DELQH :HQFODZLDN $QQHPDULH %HFNHU %DUEDUD9RLJW PDQQXQG0DUFXV%HUJVWU¾¹HUIÖUGLH(QWZLFNOXQJXQG$XVJHVWDOWXQJYRQ¶EXQ JHQXQG0HWKRGHQEHGDQNHQ9LHOHQ'DQNDQ-ÐUJ.DLVHUGHU.RUUHNWXUJHOHVHQ KDW,QD*¾GHOLHIHUWHGLH)RWRVXQG:LVVHQVZHUWHV]XP7KHPD/RWXV1RWHV'DQN 0DUFHO3HULRZLVVHQZLUGDVVGHU,68*QRPH[LVWLHUW9LHOHQ'DQNDQ'U3LQ JHODOLDV-RFKHQ+HQVHOIÖUGLHd.RPSXWHU.XQGHoXQGVHLQHQ6DFKYHUVWDQG :LU EHGDQNHQ XQV EHL XQVHUHQ .ROOHJLQQHQ XQG .ROOHJHQ GLH GLH EHVFKULHEH QHQ0HWKRGHQLQYLHOHQ6FKXOXQJHQDXVSURELHUWXQGZHLWHUHQWZLFNHOWKDEHQ%H GDQNHQ PÐFKWHQ ZLU XQV DXFK EHL XQVHUHP &KHI 9RONHU (QGHUV IÖU VHLQH 8QWHU VWÖW]XQJ (LQEHVRQGHUHU'DQNJLOW'U7LOPDQQ5RJJHXQG+HOPXW5DWKGLHXQVEHLGHU +HUVWHOOXQJXQG8PVHW]XQJGLHVHV%XFKSURMHNWHVLPPHUXQWHUVWÖW]WKDEHQ :LUZÖQVFKHQ,KQHQYLHO6SD¹XQGYLHO(UIROJPLWGHQ0HWKRGHQ Heidelberg, im Juli 2003

Dr. phil. Stefanie Gerlach und Inga Squarr

,QKDOWVYHU]HLFKQLV,;

Inhaltsverzeichnis

Teil 1: Theoretische Grundlagen Besonderheiten des IT-Trainings 'HU/HUQLQKDOW 'LH/HUQVLWXDWLRQ 'LH(UZDUWXQJHQGHU7HLOQHKPHU Lerntheorie und Lernprozesse *HG¾FKWQLVPRGHOO 'HU/HUQYRUJDQJ /HUQVWLOHXQG/HUQW\SHQ .RQVHTXHQ]HQIÖU,76FKXOXQJHQ Seminarphasen /HUQSKDVHQ ,QIRUPDWLRQVSKDVH (UDUEHLWXQJVSKDVH $XVZHUWXQJVSKDVH 3DXVHQ :LHGHUKROXQJHQ 5HLKHQIROJHGHU/HUQSKDVHQ Anfangssituation 'XUFKIÖKUXQJGHU$QIDQJVSKDVH &KHFNOLVWH]XUSHUVÐQOLFKHQ9RUEHUHLWXQJ &KHFNOLVWH$QIDQJVVLWXDWLRQ Schlusssituation d-HW]WLVWDEHU6FKOXVVor'XUFKIÖKUXQJGHU6FKOXVVVLWXDWLRQ $XVZHUWXQJVEÐJHQ &KHFNOLVWH6FKOXVVVLWXDWLRQ Trainingsplanung $OOJHPHLQH=HLWSODQXQJ 3ODQXQJGHU¶EXQJV]HLWHQ %HLVSLHO7UDLQLQJVSO¾QH

;,QKDOWVYHU]HLFKQLV

Gruppendynamik *UXSSHQG\QDPLVFKH3UR]HVVHEHL,QKRXVHVFKXOXQJHQ *UXSSHQG\QDPLVFKH3UR]HVVHEHLRIIHQHQ7UDLQLQJV 3URXQG&RQWUD*UXSSHQDUEHLW 7LSSV]XU.RQIOLNWOÐVXQJ 7\SLVFKH7HLOQHKPHU Rolle der Trainer 7UDLQHUUROOHQ )DFKOLFKHXQGPHWKRGLVFKH5ROOHQ 6R]LDOH5ROOHQ .ÐUSHUVSUDFKHXQG6SUDFKJHEUDXFK 7UDLQHUW\SHQ Teamteaching 'DV7HDP 0RGHUDWLRQVZHFKVHO .RQIOLNWEHZ¾OWLJXQJLP7HDP Grundsätzliches zu Methoden $QIRUGHUXQJHQDQ0HWKRGHQ *UHQ]HQGHU0HWKRGHQ ¶EHUEOLFNÖEHUGLHYHUVFKLHGHQHQ0HWKRGHQ &KHFNOLVWHIÖUGLH0HWKRGHQDXVZDKO Organisation von IT-Trainings *UR¹H$QZHQGHUVFKXOXQJHQ Auswahlkriterien für das richtige IT-Training 9RUHQWVFKHLGXQJHQ $XVZDKOYHUIDKUHQ E-Learning $XVZDKOYRQ(/HDUQLQJ3URJUDPPHQ (QWZLFNOXQJYRQ(/HDUQLQJ3URJUDPPHQ .RQ]HSWHXQG)RUPHQGHV(/HDUQLQJV /HUQDQV¾W]HEHLP(/HDUQLQJ 3ODQXQJYRQ(/HDUQLQJ Teil 2: Methoden Anfangssituation (LQIÖKUXQJ 3HUVÐQOLFKNHLWVSODNDW $VVR]LDWLRQHQ

,QKDOWVYHU]HLFKQLV;,

&RPELQDWLRQH .UHX]ZRUWU¾WVHO1DPHQ *HEUDXFKVDQOHLWXQJ 'LH/ÖJHQJHVFKLFKWH 9HUDQVWDOWXQJVDQNÖQGLJXQJ .HQQHQOHUQHQÖEHU9LHU(FNHQ 7H[WVDODW *HUHL]W 3URJUDPPQDPH :DVLVW:DV" $PSHOÖEXQJ Feedback (LQIÖKUXQJ 'XUFKIÖKUXQJHLQHV)HHGEDFNV 7UDLQHUJHEHQHLQ)HHGEDFN )UDJHZDQG %OLW]OLFKW %DOOIHHGEDFN 0HWDSODQIHHGEDFN 3XQNWHIHHGEDFN $PSHOIHHGEDFN 1DFKULFKWHQWLFNHU :HWWHUEHULFKW +HL¹HU6WXKO 3KDQWDVLHUHLVH 6NXOSWXUHQELOGHQ $VVR]LDWLRQHQPLWHLQHP)RWRRGHUHLQHP%LOG Anmoderation von Warm-ups und Events 7LSSVIÖUGLH$QPRGHUDWLRQ $QIDQJXQG(QGH Warm-ups (LQIÖKUXQJ :DUPXSVPLW%HZHJXQJ $OOWDJLP8QWHUQHKPHQ 6WURP +¾QGHNORSIHQ %DOORQJHIHFKW %OHLVWLIWVWDIHWWH 6FKODQJHQE¾QGLJHU 0LOOH3LHGH'HU7DXVHQGIÖ¹OHU 6WHLQFKHQ6WHLQFKHQGXPXVVWZDQGHUQ .RRUGLQDWLRQVÖEXQJ

;,,,QKDOWVYHU]HLFKQLV

'HQNVSRUW:DUPXSV %LV]HKQ]¾KOHQ %RR]r3HQJ /ÐIIHOOHVHQ 'HU6SLRQ 5LWWHURGHU6FKXUNH" $QGHU:HJNUHX]XQJ 'DV%RQERQU¾WVHO $XIGHU)OXFKWYRUGHQ9HORFLUDSWRUHQ (LQVWHLQV5¾WVHO 6SUDFKOLFKH:DUPXSV :RUWVWDIHWWH 'DV:RUWVXFKTXDGUDW 'LH'RQDXGDPSIVFKLIIIDKUWVJHVHOOVFKDIW 6WDGW/DQG)OXVV Events (LQIÖKUXQJ 7LSSV]XU'XUFKIÖKUXQJYRQ(YHQWV 'HU*UR¹H3UHLV 'XUFKIÖKUXQJ 5HJHOQ (QGHXQG0DVWHUIUDJH .RQ]HSWLRQXQG(UVWHOOXQJGHV*UR¹HQ3UHLVHV -HRSDUG\ 'XUFKIÖKUXQJ 5HJHOQ (YHQWHQGHXQG0DVWHUIUDJH .RQ]HSWLRQXQG(QWZLFNOXQJYRQ-HRSDUG\ :HUZLUG0LOOLRQ¾U" 'XUFKIÖKUXQJ (YHQWHQGH .RQ]HSWLRQXQG(UVWHOOXQJYRQd:HUZLUG0LOOLRQ¾U"o 7HLOQHKPHUTXL] 9RUEHUHLWXQJ 'XUFKIÖKUXQJ 7DEX (LQIÖKUXQJLQGLH0HWKRGH 'XUFKIÖKUXQJ .RQ]HSWLRQXQG(UVWHOOXQJ 7LF7DF7RH 'XUFKIÖKUXQJ 9DULDQWH 9DULDQWH

,QKDOWVYHU]HLFKQLV;,,,

9LHUJHZLQQW 'XUFKIÖKUXQJ 9DULDQWH 9DULDQWH Lernzirkel (LQIÖKUXQJ .RQ]HSWLRQXQG(UVWHOOXQJHLQHV/HUQ]LUNHOV :LHZLUGHLQ/HUQ]LUNHODXIJHEDXW" $XVZHOFKHQ$XIJDEHQW\SHQEHVWHKWGHU/HUQ]LUNHO" :LHYLHOHYHUVFKLHGHQH6WDWLRQHQJLEWHVLQVJHVDPW" :LHZHUGHQGLHHLQ]HOQHQ¶EXQJHQIRUPXOLHUW" :LHZLUGHLQ/HUQ]LUNHOGXUFKJHIÖKUW" :LHGXUFKODXIHQGLH7HLOQHKPHUGHQ/HUQ]LUNHO" :HOFKH5ROOHÖEHUQHKPHQGLH7UDLQHU" :LHZLUGHLQ/HUQ]LUNHODXIJHOÐVW" %HLVSLHO/HUQ]LUNHOIÖU06:RUG Modellübungen 'XUFKIÖKUXQJ $XIOÐVXQJ Wiederholungsübungen (LQIÖKUXQJ :DKURGHUIDOVFK .RQ]HSWLRQYRQd:DKURGHUIDOVFKo %HLVSLHODXIJDEHDXVGHP%HUHLFK,QWHUQHW /ÖFNHQWH[W .RQ]HSWLRQYRQ/ÖFNHQWH[WHQ %HLVSLHOWH[WDXVHLQHP,QWHUQHWVHPLQDU =XRUGQXQJVÖEXQJ %HLVSLHO6$35,68&&6 %HLVSLHO:RUGIRU:LQGRZV;3 6RUWLHUÖEXQJ %HLVSLHO/RWXV1RWHV %HLVSLHO6$3,68&&6 *OÖFNVZÖUIHO 'XUFKIÖKUXQJ 9DULDQWH+DQGEXFK 9DULDQWH)UDJHQ]XP6HPLQDUWKHPD =DXEHUZÖUIHO (LQIÖKUXQJLQGLH0HWKRGH 'XUFKIÖKUXQJ 9DULDQWH,FRQV 9DULDQWH0HQÖSIDGH

;,9,QKDOWVYHU]HLFKQLV

.UHX]ZRUWU¾WVHO %LQJR Seminargespräch 7UDLQHUYRUEHUHLWXQJ 3URXQG&RQWUD6HPLQDUJHVSU¾FK Systemvorführung 3URXQG&RQWUD6\VWHPYRUIÖKUXQJ Impulsreferat 9RUEHUHLWXQJHLQHV,PSXOVUHIHUDWHV $XIEDXHLQHV,PSXOVUHIHUDWHV 7LSSVIÖU,PSXOVUHIHUDWH 1DFKEHUHLWXQJHLQHV,PSXOVUHIHUDWHV 3URXQG&RQWUD,PSXOVUHIHUDW &KHFNOLVWH]XU9RUEHUHLWXQJ Moderation und Visualisierung 0RGHUDWLRQ 0HWDSODQWHFKQLN 9LVXDOLVLHUXQJ 7LSSVIÖUGLH9LVXDOLVLHUXQJ 9LVXDOLVLHUXQJYRQ7H[WHQ Lernfeature (UVWHOOXQJHLQHV/HUQIHDWXUHV Theaterszenen 9RUEHUHLWXQJ 'XUFKIÖKUXQJ %HLVSLHO(LQÖEHQEHVWLPPWHU9HUKDOWHQVZHLVHQ %HLVSLHO'DUVWHOOXQJDEVWUDNWHU,QKDOWH %HLVSLHO&KDQJHPDQDJHPHQW Literaturverzeichnis Sachverzeichnis Register Lernkategorien

7HLO7KHRUHWLVFKH*UXQGODJHQ

Teil 1: Theoretische Grundlagen

'LHVHV%XFKLVWIÖU7UDLQHU$XVELOGHUXQG:LVVHQVYHUPLWWOHUJHVFKULHEHQGLHVLFK EHUXIOLFKRGHUSULYDWPLWGHU9HUPLWWOXQJYRQ6RIWZDUHSURJUDPPHQXQG&RPSX WHUWKHPHQEHVFK¾IWLJHQ'DV%XFKEHVWHKWDXV]ZHL7HLOHQLPHUVWHQ7HLOJHKWHV XPGLHS¾GDJRJLVFKHQ*UXQGODJHQYRQ,77UDLQLQJVXQGLP]ZHLWHQ7HLOZHUGHQ YHUVFKLHGHQH0HWKRGHQDXVIÖKUOLFKEHVFKULHEHQ'DV%XFKJLEW$QUHJXQJHQXQG +LOIHVWHOOXQJHQIÖUGLH6HPLQDUSUD[LV$OOH.DSLWHONÐQQHQDXFKXQDEK¾QJLJYRQ HLQDQGHUJHOHVHQZHUGHQ 'HU *UXQGODJHQWHLO EHVFK¾IWLJW VLFK PLW GHQ S¾GDJRJLVFKHQ 7KHPHQ DXI GLH ZLULQXQVHUHQ6FKXOXQJHQK¾XILJJHVWR¹HQVLQG(VJHKWXPGLH%HVRQGHUKHLWHQ YRQ,77UDLQLQJVOHUQWKHRUHWLVFKH*UXQGODJHQGLHYHUVFKLHGHQHQ6HPLQDUSKDVHQ JUXSSHQG\QDPLVFKH 3UR]HVVH XQG 7UDLQHUUROOHQ W\SLVFKH 6FKXOXQJVVLWXDWLRQHQ GLH3ODQXQJXQG.RQ]HSWLRQYRQ6FKXOXQJHQVRZLH.ULWHULHQIÖUGLH$XVZDKOYRQ 6FKXOXQJVDQELHWHUQ 'HU]ZHLWH7HLOHQWK¾OWGLH0HWKRGHQ$P$QIDQJGHU%OÐFNHJLEWHVHLQH(LQ IÖKUXQJLQGLH0HWKRGH'DULQJHKWHVXPGLH/HUQ]LHOHGLH9RUXQG1DFKWHLOH GHU 0HWKRGH RGHU XP 7LSSV IÖU GLH $QPRGHUDWLRQ %HL GHQ XPIDQJUHLFKHQ XQG YRUEHUHLWXQJVLQWHQVLYHQ 0HWKRGHQ JLEW HV +LQZHLVH ]XU +HUVWHOOXQJ .RQ]HSWLRQ XQG(QWZLFNOXQJ$OOH¶EXQJHQZHUGHQDXVIÖKUOLFKHUNO¾UW$OV2ULHQWLHUXQJVKLO IHJLEWHV]XV¾W]OLFKHLQHVROFKH.XU]EHVFKUHLEXQJ

Ziel:

/HUQ]LHOGDVGXUFKGLH0HWKRGHXQWHUVWÖW]WZLUG

Art:

$UWGHU¶EXQJ]XP%HLVSLHO%HZHJXQJVÖEXQJ :LHGHUKROXQJVÖEXQJ:HWWEHZHUE

Form:

6R]LDOIRUP(LQ]HORGHU*UXSSHQDUEHLW

Dauer:

=HLWGDXHUGHU¶EXQJ

Material:

0DWHULDOGDVIÖUGLH¶EXQJEHQÐWLJWZLUG

=XU(UOHLFKWHUXQJEHLGHU6XFKHJLEWHVHLQ6WLFKZRUWYHU]HLFKQLVXQGHLQ5HJLV WHULP$QKDQJ

7HLO7KHRUHWLVFKH*UXQGODJHQ

+LHUQRFKHLQLJH7LSSVIÖUGHQ(LQVDW]GHU0HWKRGHQ • $XVZ¾KOHQXQGDQSDVVHQ 1LFKW MHGH 0HWKRGH IXQNWLRQLHUW EHL MHGHU 6HPLQDUOHLWXQJ RGHU EHL MHGHU 7UDL QLQJVJUXSSHJOHLFK • 9HUVFKLHGHQH=XJDQJVPÐJOLFKNHLWHQ (LQLJH 0HWKRGHQ NÐQQHQ PLW HLQHU DQGHUHQ $QPRGHUDWLRQ OHLFKWHU 9HU¾QGH UXQJRGHUGXUFKHLQHQDQGHUHQ/HUQLQKDOWIÖUXQWHUVFKLHGOLFKH/HUQ]LHOHHLQJH VHW]WZHUGHQ • 6HOEVWDXVSURELHUHQXQGHUOHEHQ %HYRU6LHGLH0HWKRGHHLQVHW]HQVROOWHQ6LHGLHVHVHOEHUDOV7HLOQHKPHUDXV SURELHUWKDEHQ • 3UD[LVWHVWGHU0HWKRGHQ 2EHLQH0HWKRGHIXQNWLRQLHUW]HLJWVLFKLPPHUHUVWLQGHU3UD[LV :LU ZÖQVFKHQ ,KQHQ EHL GHU 8PVHW]XQJ XQG $QZHQGXQJ GHU 0HWKRGHQ YLHO )UHXGH

Teil 1: Theoretische Grundlagen

'HU/HUQLQKDOW

Besonderheiten des IT-Trainings

d%LOGXQJNRPPWYRQ%LOGVFKLUP XQGQLFKWYRQ%XFKVRQVWKLH¹HHVMD%XFKXQJo Dieter Hildebrand

Der Lerninhalt 'DV+DXSWSUREOHPLQ6RIWZDUHXQG&RPSXWHUVFKXOXQJHQVLQGGHU&RPSXWHUXQG GLH6RIWZDUH'LHVH9HUPXWXQJOHJHQ]XPLQGHVWW\SLVFKH7HLOQHKPHU¾X¹HUXQJHQ VHKU QDKH d'LHVHV 0LVWSURJUDPP PDFKW ZRKO QXU GDV ZDV HV ZLOOo d:DUXP PDFKWGHU7URWWHOGHQQMHW]WGDV",FKKDEHGRFKHWZDVJDQ]DQGHUHVHLQJHJHEHQo &RPSXWHUWLFNHQVFKHLQEDUDQGHUVDOV0HQVFKHQ3LFDVVRKDWGLHVHV3K¾QRPHQPLW GHP 6DW] EHVFKULHEHQ d&RPSXWHU VLQG GXPP VLH NÐQQHQ QXU DQWZRUWHQo 'DV 'XPPHDQ&RPSXWHUQXQG6RIWZDUHSURJUDPPHQLVWJHUDGHGDVVGLHVHVRORJLVFK DXIJHEDXW VLQG (V JLEW HLQGHXWLJH $EK¾QJLJNHLWHQ XQG )XQNWLRQVDEO¾XIH 3UR JUDPPDEO¾XIHVLQGDXVEHVWLPPWHQ(LQ]HOVFKULWWHQDXIJHEDXW'LHVH5HLKHQIROJH NDQQQLFKWEHOLHELJYHU¾QGHUWZHUGHQ6ROOGLH6RIWZDUHDOVRGDVWXQZDVGHU$Q ZHQGHUPÐFKWHPXVVGHU$QZHQGHUWXQZDVGHU&RPSXWHUZLOOGKVLFKGHQYRQ GHU6RIWZDUHYRUJHJHEHQHQ$EO¾XIHQDQSDVVHQ'LHVHdVWDUUHoRGHUQDFK3LFDVVR dGXPPHo 6WUXNWXU O¾VVW QXU ZHQLJH +DQGOXQJVPÐJOLFKNHLWHQ ]X XQG GLHV ZLUG K¾XILJDOVEHVRQGHUVVFKZLHULJHPSIXQGHQ 8P 6RIWZDUHSURJUDPPH ULFKWLJ ]X EHKHUUVFKHQ PÖVVHQ GLH 7HLOQHKPHU GLH /RJLNGHU3URJUDPPHYHUVWHKHQQXUGDQQNÐQQHQVLHVRUHDJLHUHQZLHHVYRQGHU 6RIWZDUHHUZDUWHWZLUG'HU8QWHUVFKLHG]ZLVFKHQGHUHLJHQHQ/RJLNXQGGHU/R JLNGHU6RIWZDUHLVWGHQPHLVWHQ7HLOQHKPHUDEHUQLFKWEHZXVVW:DVIÖUGLH7HLO QHKPHUORJLVFKXQGIROJHULFKWLJLVWPXVVQRFKODQJHNHLQHVLQQYROOH(LQJDEHLP 6LQQHGHU6RIWZDUHVHLQ :ROIJDQJ )OHLVFKHU KDW GLHVHV 3UREOHP DOV d:LUNOLFKNHLWVHEHQHQ GHU 6RIW ZDUHoEHVFKULHEHQ(VNÐQQHQGUHL(EHQHQXQWHUVFKLHGHQZHUGHQ

9JO )OHLVFKHU :ROIJDQJ ('9'LGDNWLN :LH PDQ ('9:LVVHQ ULFKWLJ HUNO¾UW YHUPLWWHOWDXIEHUHLWHWXQGGRNXPHQWLHUWGDV+DQGEXFKIÖU$XVELOGHU3¾GDJRJHQ6HPL QDUYHUDQVWDOWHUXQG('9$XWRUHQ0ÖQFKHQ6I

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

%HVRQGHUKHLWHQGHV,77UDLQLQJV

'LH¾X¹HUH:LUNOLFKNHLWGKGDV8QWHUQHKPHQE]ZGLHELVKHULJHQ%HWULHEVDE O¾XIHE]ZGHUELVKHULJH$UEHLWVDOOWDJ 'LHLQIRUPDWLYH:LUNOLFKNHLWGKGLH$EELOGXQJGHU%HWULHEVRGHU$UEHLWVDE O¾XIHLQGHU6RIWZDUH 'LH9RUVWHOOXQJHQGLHVLFKGLH7HLOQHKPHUYRQGHU$UEHLWVXQG)XQNWLRQVZHL VHGHU6RIWZDUHPDFKHQ ,QQHUKDOEGHV/HUQSUR]HVVHVZHUGHQGLHVH(EHQHQOHLFKWPLWHLQDQGHUYHUZHFK VHOWGHQQGLH7HLOQHKPHUJHKHQRIWGDYRQDXVGDVVLKUHW¾JOLFKHQ$UEHLWVDEO¾XIH LQGHU6RIWZDUHDEJHELOGHWZÖUGHQ6REDOGVLFKGLH6RIWZDUHDQGHUVDOVHUZDU WHWYHUK¾OWHQWVWHKHQ$QJVW)UXVWUDWLRQXQG%ORFNDGHQ (LQ %HLVSLHO DXV GHP %HUHLFK :RUG IRU :LQGRZV 9HUVWHKHQ GLH 7HLOQHKPHU GDV3URJUDPP:RUGDOVHLQH$UW6FKUHLEPDVFKLQHVLQGVLHLUULWLHUWZHQQVLHEH VWLPPWH:ÐUWHUQLFKWVRHLQJHEHQNÐQQHQZLHVLHHVJHZRKQWVLQG,VWEHLVSLHOV ZHLVHGLH)XQNWLRQd$XWRNRUUHNWXUoDNWLYLHUWNDQQd86WoIÖU8PVDW]VWHXHUQLFKW HLQJHJHEHQZHUGHQ'HQQLQ:RUGZHUGHQ]ZHL*UR¹EXFKVWDEHQDP$QIDQJDX WRPDWLVFKNRUULJLHUWDXId8VWo'LHVH6LWXDWLRQNÐQQHQGLH7HLOQHKPHUQXUOÐVHQ ZHQQ VLH GLH )XQNWLRQVZHLVH GHU $XWRNRUUHNWXU XQG GDV GDKLQWHU VWHKHQGH 3UR JUDPP YHUVWDQGHQ KDEHQ (LQ %HLVSLHO DXVGHP %HUHLFK6$3]HLJWGLHVDXFK,Q GHP $EUHFKQXQJVSURJUDPP GHU 9HUVRUJXQJVLQGXVWULH ,68&&6 ZHUGHQ GLH %DQNGDWHQGHU.XQGHQQLFKWLQHLQHPVRQGHUQLQYHUVFKLHGHQHQ6WDPPGDWHQRE MHNWHQJHVSHLFKHUW,PVRJHQDQQWHQd9HUWUDJVNRQWRoZHUGHQGLH=DKOXQG0DKQ GDWHQHLQHV.XQGHQJHVSHLFKHUWDOVREHLVSLHOVZHLVHREGLHVHUSHU6FKHFNRGHUSHU %DQNHLQ]XJ ]DKOW RE HU QDFK YLHU]HKQ 7DJHQ RGHU QDFK GUHL :RFKHQ JHPDKQW ZLUG'LHVHV.RQWRHQWVSULFKWDEHUQLFKWGHPUHDOHQ.RQWRGHV.XQGHQVRQGHUQ H[LVWLHUW QXU LP 6\VWHP 6R VWHKW GLH %DQNYHUELQGXQJ QLFKW LP 9HUWUDJVNRQWR VRQGHUQLQHLQHPDQGHUHQ6WDPPGDWHQREMHNWGHPVRJHQDQQWHQ*HVFK¾IWVSDUWQHU

'HU/HUQLQKDOW

%LWWHW GHU .XQGH EHLVSLHOVZHLVH GDUXP VHLQH %DQNYHUELQGXQJ ]X ¾QGHUQ PXVV GHU 6DFKEHDUEHLWHU VLFK GDUÖEHU NODU VHLQ GDVV GLHVH QLFKW LP 9HUWUDJVNRQWR ]X ILQGHQLVWREZRKOGHU1DPHd.RQWRoGDUDXIVFKOLH¹HQOLH¹H'HU/HUQSUR]HVVEH VWHKWGDULQGLH,QIRUPDWLRQHQDXVGHUUHDOHQ:HOWLQGLH6RIWZDUH]XÖEHUVHW]HQ 'LHVHU/HUQSUR]HVVLVWEHLGHU(LQIÖKUXQJHLQHUQHXHQ%HWULHEVVRIWZDUHEHVRQGHUV VFKZLHULJGHQQKLHUZHUGHQQLFKWQXUHLQ]HOQH$UEHLWVVFKULWWHVRQGHUQJUR¹H7HL OH GHV $UEHLWVDOOWDJV GHU dIRUPDOORJLVFKHQ 6WUXNWXUoGHU6RIWZDUHDQJHSDVVW 'LH 0LWDUEHLWHUPÖVVHQLKUHELVKHULJH$UEHLWVZHLVHWHLOZHLVHNRPSOHWWXPVWHOOHQXQG YHUVWHKHQGDVVLKUHW¾JOLFKHQ$UEHLWVDEO¾XIHLQGHU6RIWZDUHDQGHUVIXQNWLRQLHUHQ DOVLQGHU5HDOLW¾W 9LHOH6FKXOXQJVWHLOQHKPHUEHVFKUHLEHQVROFKH6LWXDWLRQHQGDPLWGDVVVLHVLFK GHP&RPSXWHUDXVJHOLHIHUWIÖKOHQE]ZLP6\VWHPJHIDQJHQVHLHQ'LHVH)UXVWUD WLRQHQWVWHKWDXFKGXUFKGLHEHVRQGHUH%H]LHKXQJ]ZLVFKHQ0HQVFKXQG0DVFKL QH 9LHOH QHKPHQ GLH )HKOHUPHOGXQJHQ GHV &RPSXWHUV VHKU SHUVÐQOLFK d'HU PDFKWGRFKQLHZDVLFKZLOOod,FKEULQJGDV'LQJQRFKPDOXPo9LHOH7HLOQHK PHU EHWUDFKWHQ GLH d)HKOHUPHOGXQJo QLFKW UDWLRQDO VRQGHUQ HPRWLRQDO XQG VLQG GDKHUIUXVWULHUWZHQQVLFKGDV3URJUDPPDQGHUVDOVHUZDUWHWYHUK¾OW$XIGHUDQ GHUHQ6HLWHVLQGGLH7HLOQHKPHUHUIUHXWXQG]XIULHGHQZHQQVLFKGLH6RIWZDUHVR YHUK¾OWZLHVLHHVVLFKYRUVWHOOHQ,QGHQ6FKXOXQJHQVROOWHGHVKDOEQLFKWQXUGDV d:LHoVRQGHUQDXFKGDV d:DUXPoJHVFKXOW ZHUGHQ:HQQNODULVWZLHXQGYRU DOOHP ZDUXP HLQ 3UR]HVV LQ HLQHU EHVWLPPWHQ $UW XQG :HLVH DEO¾XIW ZLUG HLQH IDOVFKH(UZDUWXQJVKDOWXQJJDUQLFKWPHKUDXIJHEDXW 8PQRFKHLQPDODXI3LFDVVR]XUÖFN]XNRPPHQHUKDWEHKDXSWHWGDVV&RPSX WHU ZHQLJVWHQV DQWZRUWHQ NÐQQWHQ 'RFK GLH $QWZRUW LVW QLFKW LPPHU EHVRQGHUV YHUVW¾QGOLFK 9LHOHQ 7HLOQHKPHUQ I¾OOW HV DP $QIDQJ VHKU VFKZHU DE]XVFK¾W]HQ ZLH ZHLW VLH EHL GHU 'XUFKIÖKUXQJ HLQHV EHVWLPPWHQ 3UR]HVVHV JHNRPPHQ VLQG RGHU ZR VLH VLFK LP 6\VWHP EHILQGHQ d+DEH LFK HUIROJUHLFK JHVSHLFKHUW"o d,Q ZHOFKHP 0RGXV EHILQGH LFK PLFK"o %HL YLHOHQ 3URJUDPPHQ NDQQ GHU DNWXHOOH %HDUEHLWXQJVVWDWXVQXUVFKZHURGHUJDUQLFKWDEJHIUDJWZHUGHQRGHULVWLUJHQGZR DXI GHU %LOGVFKLUPREHUIO¾FKH YHUVWHFNW 'LHVH 8QJHZLVVKHLW YHUXQVLFKHUW YLHOH 7HLOQHKPHU 'DV)DFKFKLQHVLVFKLVWHLQHZHLWHUH+ÖUGH0LWGHUQHXHQ6RIWZDUHPXVVPHLV WHQV DXFK QRFK HLQH QHXH 6SUDFKH JHOHUQW ZHUGHQ d5DKPHQo KHL¹HQ dIUDPHVo 7H[WEDXVWHLQH ZHUGHQ QLFKW JHOÐVFKW VRQGHUQ dGHOHWHWo HLQ 6\VWHP ZLUG QLFKW HLQJHVWHOOWVRQGHUQdJHFXVWRPL]HGo'XUFKGDV)DFKFKLQHVLVFKZHUGHQGLHPHLV WHQ 7HLOQHKPHU DEJHVFKUHFNW LQVEHVRQGHUH ZHQQ GLHVH )DFKEHJULIIH GXUFK GLH 7UDLQHUQXUHLQHLQ]LJHV0DOHUNO¾UWXQGGDQDFKZLHVHOEVWYHUVW¾QGOLFKYHUZHQGHW ZHUGHQ

9JO)OHLVFKHU:ROIJDQJ6 9JO)OHLVFKHU:ROIJDQJ6

%HVRQGHUKHLWHQGHV,77UDLQLQJV

Die Lernsituation d0HQVFKHQOHUQHQQXU2FKVHQEÖIIHOQo Erich Kästner

7URW]GHV6FKODJZRUWHVYRPdOHEHQVODQJHQ/HUQHQoLVWIÖUGLHPHLVWHQ(UZDFKVH QHQGDV/HUQHQHLQHXQJHZRKQWH6LWXDWLRQ'LHHLJHQH6FKXO]HLWRGHUGLH$XVELO GXQJOLHJHQPHLVWHQVVFKRQO¾QJHU]XUÖFNXQGZHUGHQPDQFKPDOPLWXQDQJHQHK PHQ(ULQQHUXQJHQDQVWXQGHQODQJHV%ÖIIHOQYHUEXQGHQ 'LH/HUQVLWXDWLRQZLUGGXUFKIROJHQGH)DNWRUHQEHHLQIOXVVW

• QJVWH9LHOH7HLOQHKPHUKDEHQ$QJVWLQGHU6FKXOXQJQLFKWPLW]XNRPPHQ • =HLWGUXFN .RPSOH[H ,QKDOWH PÖVVHQ LQ NXU]HU =HLW HUOHUQW ZHUGHQ 2IW PXVV QHEHQRGHUQDFKGHUHLJHQWOLFKHQ$UEHLWJHOHUQWZHUGHQ • d=ZDQJo 'LH 7HLOQHKPHU OHUQHQ GLH QHXH 6RIWZDUH QLFKW IUHLZLOOLJ VRQGHUQ ZHLOGLHVYRP$UEHLWJHEHUJHIRUGHUWZLUG • 1HXH/HUQEHGLQJXQJHQ:LVVHQYHUDOWHWVFKQHOOHUHVPXVVVW¾QGLJQHXJHOHUQW ZHUGHQ • *HQHUDWLRQVXQWHUVFKLHGH OWHUH 0HQVFKHQ OHUQHQ DQGHUV DOV MÖQJHUH 0HQ VFKHQ (WZDV ÖEHUVSLW]W DXVJHGUÖFNW NÐQQHQ LQ 6RIWZDUHVFKXOXQJHQ GLH ]ZHL IROJHQ GHQ /HUQYHUKDOWHQVZHLVHQ EHREDFKWHW ZHUGHQ 'LH HLQHQ NOLFNHQ VLFK IXUFKWORV GXUFK GDV 6\VWHP QDFK GHP 0RWWR d0DO VFKDXHQ ZDV SDVVLHUW ZHQQ LFK KLHU GUÖFNHo'LHDQGHUHQVLQGHKHUYRUVLFKWLJEHZHJHQGLH0DXVODQJVDPXQGVRUJ I¾OWLJXQGVFKHLQHQGLHJDQ]H=HLW]XGHQNHQd-HW]WEOR¹NHLQHQ)HKOHUPDFKHQo 6LHÖEHUWUDJHQGLHHLJHQHQ/HUQHUIDKUXQJHQDXIGLH6RIWZDUHVFKXOXQJHQ :HP GDV /HUQHQ QRFK QLH EHVRQGHUV YLHO 6SD¹ JHPDFKW KDW JHKW GDYRQ DXV GDVVGLH6FKXOXQJdEHVWLPPWDXFKWRWDOODQJZHLOLJVHLQZLUGo:HULQGHU6FKXOH LPPHU GDV *HIÖKO KDWWH QLFKW PLW]XNRPPHQ ZLUG GLHVH $QJVW DXFK DP $QIDQJ GHU6RIWZDUHVFKXOXQJ KDEHQ$XFK wieGLH7HLOQHKPHULQGHU6FKXOHJHOHUQWKD EHQ LVW LQ GHQ 6FKXOXQJHQ GHXWOLFK ]X HUNHQQHQ 9LHOH 0HQVFKHQ KDEHQ LQ GHU 6FKXOHQRFKQDFKHLQHPdUHSURGXNWLRQVRULHQWLHUWHQ/HUQVWLOoJHOHUQWGKGLHQHX HQ,QIRUPDWLRQHQZHUGHQOLQHDUYHUDUEHLWHWDOVRZÐUWOLFKZLHGHUKROW%HLGLHVHP 9HUIDKUHQZHUGHQGLH/HUQLQKDOWHVHKUREHUIO¾FKOLFKJHOHUQWGDVLHNDXPPLWGHP EHUHLWV YRUKDQGHQHQ :LVVHQ YHUNQÖSIW ZHUGHQ (LQLJHKDEHQLQGHU6FKXOHXQWHU 'UXFN XQG RKQH 6SD¹ JHOHUQW 'LHVH /HUQ XQG /HKUHUZDUWXQJHQ ZHUGHQ DXI GLH 6RIWZDUHVFKXOXQJHQÖEHUWUDJHQ9LHOH(UZDFKVHQHPÖVVHQ/HUQHQLP6LQQHHLQHV VHOEVWVW¾QGLJHQ(UDUEHLWHQVXQGPLW6SD¹YHUEXQGHQHQ/HUQHQVHUVWZLHGHUOHUQHQ 2IWZLUGDXFKGLHHLJHQH/HUQNRPSHWHQ]XQG/HUQI¾KLJNHLWDOVVFKOHFKWHLQJH VFK¾W]W 'LH $XVVLFKW VLFK LQ NXU]HU =HLW QHXH )¾KLJNHLWHQ DQHLJQHQ ]X PÖVVHQ HU]HXJW $QJVW 'LHVH QJVWH ZHUGHQ LQ X¹HUXQJHQ ZLH d,FK ELQ ]X DOWo d'DV VFKDIIHLFKVRZLHVRQLFKWoRGHUd,FKZDULQGHU6FKXOHDXFKVFKRQQLFKWJXWoGHXW OLFK'LH7HLOQHKPHUPÖVVHQHUVW9HUWUDXHQLQGLHHLJHQH/HUQNRPSHWHQ]EHNRP PHQ 7HLOZHLVH PÖVVHQ YRU GHQ ,QKDOWHQ HUVW HLQPDO GLH /HUQVWUDWHJLHQ JHOHUQW ZHUGHQ

'LH/HUQVLWXDWLRQ

/HUQIRUWVFKULWWH VLQG GXUFK GLH IRUPDOORJLVFKH 6WUXNWXU GHU 6RIWZDUH OHLFKW ]X ÖEHUSUÖIHQGHQQGLH3UR]HVVHODXIHQRGHUVLHODXIHQHEHQQLFKW'LHVLVWHLQHUVHLWV SRVLWLY GD GHU /HUQIRUWVFKULWW XQPLWWHOEDU ÖEHUSUÖIW ZHUGHQ NDQQ DQGHUHUVHLWV NDQQGLHVHGLUHNWH/HUQNRQWUROOHEHLGHQ7HLOQHKPHUQDXFK'UXFNXQG$QJVWHU ]HXJHQXQGGDPLWGLH/HUQEHUHLWVFKDIWKHPPHQ ,P EHUXIOLFKHQ 8PIHOG KDEHQ VLFK LQ GHQ OHW]WHQ -DKUHQ GLH /HUQEHGLQJXQJHQ VWDUN YHU¾QGHUW 1HXH ,QKDOWH ZHUGHQ LQ LPPHU NÖU]HUHQ =HLWHQ JHOHUQW ,Q GHQ VLHE]LJHU -DKUHQ KDWWHQ GLH 0LWDUEHLWHU IHVW GHILQLHUWH $UEHLWVSO¾W]H PLW UHODWLY NRQVWDQWHQ $UEHLWVXPJHEXQJHQ ,P 8QWHUVFKLHG GD]X NRPPW HV KHXWH ]X HLQHU LPPHU UDVFKHUHQ (QWZHUWXQJ GHU IXQNWLRQDOHQ 4XDOLILNDWLRQHQ XQG GHV )DFKZLV VHQV6RNRQQWH:LVVHQIUÖKHUUHODWLYODQJVDPXQGNRQWLQXLHUOLFKDXIJHEDXWZHU GHQ 'DJHJHQ YHU¾QGHUQ VLFK KHXWH LQ HLQLJHQ %HUHLFKHQ GHU :LVVHQVVWDQG XQG GDPLWGLH/HUQLQKDOWHLQQHUKDOEZHQLJHU-DKUH%HNDQQWHVRGHU*HOHUQWHVÖEHUKROW VLFKLPPHUVFKQHOOHUXQGPXVVYHUZRUIHQZHUGHQ+¾XILJHQWVWHKW$QJVWZHLOGLH 6LFKHUKHLW VLFK LQ HLQHP 7KHPD DXV]XNHQQHQ QXU QRFK YRQ NXU]HU 'DXHU LVW 'DQHEHQ ZHUGHQ DQ GLH /HUQHQGHQ KRKH $QIRUGHUXQJHQJHVWHOOWGHQQGLHQHXHQ ,QKDOWHZHUGHQLQGHU5HJHOSDUDOOHO]XP7DJHVJHVFK¾IWRGHUQDFK)HLHUDEHQGJH OHUQW %HLVSLHOVZHLVHEHLRIIHQHQ6HPLQDUHQLP2IILFHEHUHLFKVWHKHQGLH7HLOQHKPHU XQWHU=HLWXQG(UIROJVGUXFN9LHOHQHKPHQDQ6RIWZDUHVFKXOXQJHQWHLOXPVLFK EHUXIOLFKZHLWHU]XTXDOLIL]LHUHQ2IWEHVXFKHQVLHGLH.XUVHQDFK)HLHUDEHQG %HL GHU (LQIÖKUXQJ HLQHU %HWULHEVVRIWZDUH VLQG GLH /HUQXPVW¾QGH EHVRQGHUV VFKZLHULJ 'HU $UEHLWVDOOWDJ GHU 0LWDUEHLWHU ZLUG GXUFK GLH QHXHQ 6\VWHPH VHKU VWDUN YHU¾QGHUW 7HLOZHLVH ZHUGHQ ELVKHU HLQIDFKH $UEHLWVYRUJ¾QJH GXUFK GLH ,Q WHJUDWLRQ LQ GDV *HVDPWV\VWHP VFKZLHULJHU 'LHVH JUR¹HQ 9HU¾QGHUXQJHQ OÐVHQ EHL GHQ %HWURIIHQHQ HKHU $QJVW DOV %HJHLVWHUXQJ DXV 0HLVWHQV ZLUG GLH QHXH 6RIWZDUH DXFK XQWHU KRKHP =HLWGUXFN HLQJHIÖKUW 9RU GHU (LQIÖKUXQJ GHV QHXHQ 3URJUDPPVPÖVVHQGLH0LWDUEHLWHUV¾PWOLFKH5ÖFNVW¾QGHDXIDUEHLWHQ3DUDOOHOGD ]XPÖVVHQVLHGDV7DJHVJHVFK¾IWYROOVW¾QGLJDEZLFNHOQGDNHLQHQHXHQ5ÖFNVW¾Q GHHQWVWHKHQGÖUIHQ'LH6FKXOXQJHQILQGHQHEHQIDOOVHUVWNXU]YRUGHU3URGXNWLY VWHOOXQJVWDWWDOVRLQHLQHU6LWXDWLRQLQGHUHLJHQWOLFKQLHPDQG=HLWXQGNHLQHUGHQ .RSIIUHLKDWHQWVSDQQWOHUQHQ]XNÐQQHQ=HLWXQG(UIROJVGUXFNHU]HXJW$QJVW 'LH 0LWDUEHLWHU EHIÖUFKWHQ GDVV YRQ LKQHQ HUZDUWHW ZLUG GDV 7DJHVJHVFK¾IWPLW GHUQHXHQ6RIWZDUHRKQH 8PVWHOOXQJVSUREOHPH]XEHZ¾OWLJHQ9LHOH7HLOQHKPHU NÐQQHQ LKUHQ $UEHLWVDOOWDJ RKQH GLH QHXH 6RIWZDUH QLFKW PHKU EHZ¾OWLJHQ (V GURKW GHU 9HUOXVW GHV $UEHLWVSODW]HV RGHU GLH $XIVWLHJVFKDQFHQ YHUULQJHUQ VLFK 'LHVH6LWXDWLRQHU]HXJWHLQHQKRKHQ'UXFNEHLGHPQLHPDQGJXWOHUQHQNDQQ %HVRQGHUV GHXWOLFK ZLUG GLHVHU 'UXFN ZHQQ DQ GHQ 6FKXOXQJHQ DXFK 9RUJH VHW]WHWHLOQHKPHQ8PHLQHQJXWHQ(LQGUXFN]XPDFKHQWUDXHQVLFKYLHOH0LWDU EHLWHU QLFKW )UDJHQ ]X VWHOOHQ 'RFK JHUDGH GDGXUFK YHUPLQGHUW VLFK DXFK GLH &KDQFHGHQ/HUQVWRIIZLUNOLFK]XEHJUHLIHQ:LVVHQVOÖFNHQVLQGGLH)ROJH 'LH QJVWH NÐQQHQ DXFK VR]LDOH *UÖQGH KDEHQ (LQLJH 0LWDUEHLWHU KDEHQ $QJVWGXUFKGLH(LQIÖKUXQJHLQHUQHXHQ6RIWZDUHLKUHQ6WDWXV]XYHUOLHUHQ'LHVH

+HLGDFN& /HUQVLWXDWLRQHQ,Q0HU]( /HUQHQrGDVJHJHQZ¾UWLJH(U HLJQLVIÖUGLH=XNXQIW%HUOLQ6 9JO6WHLQHU*HUKDUG /HUQYHUKDOWHQ/HUQOHLVWXQJXQG,QVWUXNWLRQVPHWKRGHQ,Q )UDQ](:HLQHUW+UVJ 3V\FKRORJLHGHU/HUQHQVXQGGHU,QVWUXNWLRQ*ÐWWLQJHQ6

%HVRQGHUKHLWHQGHV,77UDLQLQJV

QJVWH HQWVWHKHQ K¾XILJ ZHQQ GLH 0LWDUEHLWHU ELVKHU GLH d([SHUWHQo IÖU GLH $U EHLWVDEO¾XIH RGHU GLH DOWH 6RIWZDUH ZDUHQ 6LH EHIÖUFKWHQ GDVV LKU :LVVHQ XQG GDPLWLKU6WDWXVGXUFKGLH(LQIÖKUXQJHLQHUQHXHQ6RIWZDUHKLQI¾OOLJZLUG'LHVHV 3UREOHP ZLUG PDQFKPDO DXFK GXUFK GHQ *HQHUDWLRQVXQWHUVFKLHG YHUVFK¾UIW )ÖU ¾OWHUH0HQVFKHQLVWGHU8PJDQJPLWQHXHQ0HGLHQQLFKWVRVHOEVWYHUVW¾QGOLFKZLH IÖULKUHMÖQJHUHQ.ROOHJHQGLHPLWGHP&RPSXWHUDXIJHZDFKVHQVLQG'LHVHILQ GHQVLFKZHVHQWOLFKVFKQHOOHUDXI%LOGVFKLUPREHUIO¾FKHQXQG0DVNHQ]XUHFKWXQG KDEHQZHQLJHU%HUÖKUXQJV¾QJVWHJHJHQÖEHUGHP&RPSXWHUOWHUH0HQVFKHQOHL GHQÐIWHUXQWHUGHU$QJVWHWZDV]X]HUVWÐUHQDOVLKUHMÖQJHUHQ.ROOHJHQ6LHJHUD WHQ XQWHU 'UXFN ZHQQ GLH -ÖQJHUHQ OHLFKWHU XQG VFKQHOOHU GHQ 8PJDQJ PLW GHU QHXHQ6RIWZDUHOHUQHQOWHUH7HLOQHKPHUYHUKDOWHQVLFKLQ6FKXOXQJHQDQGHUVDOV LKUHMÖQJHUHQ.ROOHJHQ • 6LHOHUQHQODQJVDPHUDEHUVRUJI¾OWLJHU • 6LHKDEHQJUÐ¹HUH$QJVW)HKOHU]XPDFKHQXQGEHWHLOLJHQVLFKGHVKDOEZHQLJHU • 6LHOHUQHQHKHUUH]HSWLYGKVLHYHUVXFKHQGLH(UNO¾UXQJHQXQGGDV7UDLQLQJV NRQ]HSW QDFK]XYROO]LHKHQ 1XU VHOWHQ YHUVXFKHQ VLH GLH 6FKXOXQJHQ PLW]XJH VWDOWHQ • 6LHKDEHQPHKU+HPPXQJHQLKUH*HIÖKOHXQG3UREOHPH]X¾X¹HUQ (LQ QHJDWLYHV 7UDLQLQJVNOLPD GDV YRQ /HLVWXQJV XQG .RQNXUUHQ]GUXFN JH SU¾JWLVWZLUNWVLFKLQGHU5HJHODXFKQHJDWLYDXIGLH/HUQOHLVWXQJDXV:HU$QJVW KDW XQG JHVWUHVVW LVW NDQQ QLFKW PHKU JXW OHUQHQ 'LH VR]LDOHQ QJVWH NÐQQHQ GXUFK 6FKXOXQJVPHWKRGHQ QXU EHGLQJW DEJHEDXW ZHUGHQ GD LKUH 8UVDFKHQ ZHLW ÖEHUGHQ/HUQVWRIIKLQDXVJHKHQ

Die Erwartungen der Teilnehmer 9LHOH 7HLOQHKPHU HUZDUWHQ LQQHUKDOE YRQ IÖQI 7DJHQ GLH QHXH 6RIWZDUH HEHQVR JXW ]X EHKHUUVFKHQ ZLH LKU ELVKHULJHV 7DJHVJHVFK¾IW 6LH PHVVHQ LKUHQ /HUQIRUW VFKULWWDQLKUHPELVKHULJHQ$UEHLWVDOOWDJXQGYHUJHVVHQGDEHLK¾XILJGDVVVLH-DK UHJHEUDXFKWKDEHQXPVLFKGLHVH)¾KLJNHLWHQDQ]XHLJQHQ'D]XNRPPWGHUKRKH 'UXFNGHPYLHOH7HLOQHKPHUDXVJHVHW]WVLQGE]ZVLFKVHOEHUDXVVHW]HQ'DGXUFK HQWVWHKWHLQH(UZDUWXQJVKDOWXQJGLHLQNDXPHLQHU6FKXOXQJHUIÖOOWZHUGHQNDQQ 'HQQ GLH 6FKXOXQJV]HLW LVW ]X NXU] XP HLQ 3URJUDPP SHUIHNW ]X EHKHUUVFKHQ $X¹HUGHP OHUQW QLHPDQG dYRQ KHXWH DXI PRUJHQo GD ]XP /HUQHQ =HLW EHQÐWLJW ZLUG,QGHU5HJHOZHUGHQQHXH/HUQLQKDOWHHUVWEHLGHUYLHUWHQRGHUIÖQIWHQ:LH GHUKROXQJEHKDOWHQ:LUNOLFKJHVLFKHUWZHUGHQGLH6FKXOXQJVLQKDOWHGDPLWHUVWLQ GHU%HUXIVSUD[LVGHU7HLOQHKPHU,QGHQ6FKXOXQJHQNDQQQXUHLQHUVWHU/HUQDQ VWR¹JHJHEHQZHUGHQGHUGDQQLQGHU3UD[LVYHUWLHIWZHUGHQPXVV8PNHLQHIDO VFKHQ(UZDUWXQJVKDOWXQJHQ]XZHFNHQXQGNHLQH)UXVWUDWLRQHQ]XHU]HXJHQZHQQ

9JO 6LHEHUW +RUVW /HUQHQ LQ GHU (UZDFKVHQHQELOGXQJ )HUQXQLYHUVLW¾W *HVDPW KRFKVFKXOH+DJHQ6r 9JO.DSLWHO/HUQWKHRULHXQG/HUQSUR]HVVH

'LH(UZDUWXQJHQGHU7HLOQHKPHU

GLHVHGDQQQLFKWHUIÖOOWZHUGHQNÐQQHQVROOWHQGLH7HLOQHKPHUHUZDUWXQJHQXQEH GLQJW]X$QIDQJGHU6FKXOXQJWKHPDWLVLHUWZHUGHQ )DOVFKH (UZDUWXQJHQ HQWVWHKHQ PDQFKPDO DXFK GXUFK GLH %HGLQJXQJHQ XQWHU GHQHQGLHQHXH6RIWZDUHHLQJHIÖKUWZLUG0HLVWHQVZLUGQ¾POLFKPLWGHU(LQIÖK UXQJGHUQHXHQ6RIWZDUHDXFKGDV8QWHUQHKPHQXPVWUXNWXULHUW'LHVLVWGHQ0LW DUEHLWHUQQLFKWLPPHUEHNDQQW 'LH/HUQLQKDOWHEH]LHKHQVLFKDEHUVFKRQDXIGLH QHXHQ)XQNWLRQHQ,QGHQ6FKXOXQJHQIÖKUWGLHVGD]XGDVVGLH7HLOQHKPHUIUXVW ULHUWVLQGGHQQGLH¶EXQJHQVFKHLQHQQLFKWVPLWLKUHP7DJHVJHVFK¾IWJHPHLQVDP ]XWXQ]XKDEHQ„Wieso soll ich denn diese Übung machen, das ist doch gar nicht meine Aufgabe?“'LHVH*HKHLPQLVNU¾PHUHLEULQJWGLH7UDLQHULQHLQHVFKZLHULJH 6LWXDWLRQ'LH3UREOHPDWLNVROOWHGHVKDOEXQEHGLQJWLP9RUIHOGPLWGHU3URMHNWOHL WXQJDEJHNO¾UWZHUGHQ

/HUQWKHRULHXQG/HUQSUR]HVVH

Lerntheorie und Lernprozesse

d-HPHKUZLUOHUQHQGHVWRPHKUZLVVHQZLU -HPHKUZLUZLVVHQGHVWRPHKUYHUJHVVHQZLU -HPHKUZLUYHUJHVVHQGHVWRZHQLJHUZLVVHQZLU -HZHQLJHUZLUZLVVHQGHVWRPHKUZLVVHQZLU :R]XOHUQHQZLUÖEHUKDXSW"o Unbekannt

/HUQHQLVWPHKUDOVQXU)DNWHQZLVVHQDQK¾XIHQ*HOHUQWZLUGYLHOPHKUGDQQZHQQ QHXH,QIRUPDWLRQHQPLWDOWHQ,QIRUPDWLRQHQYHUNQÖSIWZHUGHQ(VHQWVWHKHQQHXH =XVDPPHQK¾QJHGLHLKUHUVHLWVGDVEHVWHKHQGH:LVVHQYHU¾QGHUQ:LH0HQVFKHQ OHUQHQZLUGLP)ROJHQGHQYRUJHVWHOOW

Gedächtnismodell (LQHV 7DJHV EDW MHPDQG $OEHUW (LQVWHLQ XP VHLQH 7HOHIRQQXPPHU 'LHVHU JULII ]XP7HOHIRQEXFKXPGLH1XPPHUKHUDXV]XVXFKHQ$XIGLHHUVWDXQWH)UDJHREHU GHQQWDWV¾FKOLFKQDFKVHLQHU7HOHIRQQXPPHUVXFKHDQWZRUWHWH(LQVWHLQ„Ich belaste mein Gedächtnis nicht mit Dingen, die ich irgendwo nachschlagen kann!“ 'LH *HVFKLFKWH YRQ $OEHUW (LQVWHLQV 7HOHIRQQXPPHU EHVFKUHLEW GHQ 3UR]HVV GHV/HUQHQVVHKUJHQDX(LQJUR¹HU7HLOGHV/HUQHQVEHVWHKWGDULQ]XYHUJHVVHQ 'LH 8QWHUVFKHLGXQJ ]ZLVFKHQ ZLFKWLJHQ XQG XQZLFKWLJHQ ,QIRUPDWLRQHQ PDFKW /HUQHQ HUVW PÐJOLFK 3UR 6HNXQGH VWUÐPHQ DXI GDV *HKLUQ PHKU ,QIRUPDWLRQHQ HLQDOVHVYHUDUEHLWHQNDQQ'LH$XIPHUNVDPNHLWGHV*HKLUQVLVWEHVFKU¾QNW$XV GHQYLHOHQ(LQGUÖFNHQZHUGHQQXUGLHZLFKWLJVWHQKHUDXVJHILOWHUW:DVZLFKWLJLVW EHVWLPPHQGDVEHUHLWVEHVWHKHQGH:LVVHQXQGGLHELVKHULJHQ(UIDKUXQJHQ5HOH YDQWHUVFKHLQWLPPHUGDV ZDVPLWGHQ HLJHQHQ(UIDKUXQJHQXQG /HUQLQKDOWHQ LQ 9HUELQGXQJ JHEUDFKW ZHUGHQ NDQQ 'LH HUVWH 6HOHNWLRQVHEHQH LVW GDV 8OWUDNXU] ]HLWJHG¾FKWQLV 9RUDXVVHW]XQJ IÖU GLH $XIQDKPH LQV 8OWUDNXU]]HLWJHG¾FKWQLV LVW GLH $XIPHUNVDPNHLW $XIPHUNVDP ZHUGHQ ZLU DXI GDV ZDV ZLU PLW EHUHLWV YRU KDQGHQHQ (UIDKUXQJHQ LQ 9HUELQGXQJ EULQJHQ NÐQQHQ $OOH DQGHUHQ 6LQQHVHLQ GUÖFNH EOHLEHQ XQEHDFKWHW. 'LHV ]HLJW GDV IROJHQGH %HLVSLHO (LQ 0DQQ JHKW GXUFK HLQH )X¹J¾QJHU]RQH 3OÐW]OLFK KÐUW HU HLQ /LHG GDV HU NHQQW (U ZLUG DXI PHUNVDP :DV HU ]X GLHVHP =HLWSXQNW QLFKW ZDKUQLPPW LVW XQWHU DQGHUHP GDV

9JO9HVWHU)UHGHULF 'HQNHQ/HUQHQXQG9HUJHVVHQ:DVJHKWLQXQVHUHP.RSI YRUZLHOHUQWGDV*HKLUQXQGZDQQO¾VVWHVXQVLP6WLFK"0ÖQFKHQ6

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

*HG¾FKWQLVPRGHOO

*HU¾XVFK VHLQHU 6FKULWWH GLH GUHL 0HQVFKHQ GLH OLQNV DQ LKP YRUEHLJHKHQ XQG GHQ%XVGHULP+LQWHUJUXQGI¾KUW'LHEHYRU]XJWHQ=XJDQJVNDQ¾OHIÖU6LQQHVHLQ GUÖFNHVLQGYRQ0HQVFK]X0HQVFKXQWHUVFKLHGOLFK:¾KUHQGGHUHLQH,QIRUPDWL RQHQ DP OLHEVWHQ KÐUW QLPPW GHU DQGHUH 6LQQHVHLQGUÖFNH DP EHVWHQ GXUFK GLH $XJHQZDKU

*UDILN QDFK 2SSSRO]HU 8UVXOD 6XSHU /HUQHQ 7LSSV XQG 7ULFNV YRQ $r= 0ÖQ FKHQ6

,QQHUKDOEGHV8OWUDNXU]]HLWJHG¾FKWQLVVHVZHUGHQGLH,QIRUPDWLRQHQIÖUFLUFD 6HNXQGHQ JHVSHLFKHUW 'LHVH ,QIRUPDWLRQHQ YHUEODVVHQ ZLHGHU ZHQQ VLH QLFKW PLWEHUHLWVEHNDQQWHQ'LQJHQYHUEXQGHQZHUGHQ6LQQHVHLQGUÖFNHGLH$VVR]LDWL RQHQDXVOÐVHQZDQGHUQLQV.XU]]HLWJHG¾FKWQLV+LHUZHUGHQGLH,QIRUPDWLRQHQ 0LQXWHQ JHVSHLFKHUW XQG GDEHL VW¾QGLJ ZLHGHUKROW 8QWHUVFKLHGHQ ZHUGHQ ]ZHL $UWHQ YRQ :LHGHUKROXQJHQ GDV dDXIUHFKWHUKDOWHQGH 5HKHDUVDOo XQG GDV dHODER ULHUHQGH 5HKHDUVDOo ,P HUVWHQ )DOO ZHUGHQ GLH ,QIRUPDWLRQHQ GXUFK VW¾QGLJHV :LHGHUKROHQYRUGHP9HUJHVVHQEHZDKUW,P]ZHLWHQ)DOOZHUGHQGLH,QIRUPDWLR QHQVHPDQWLVFKHUZHLWHUWGDVKHL¹WVLHZHUGHQPLWEHUHLWVEHVWHKHQGHQ:LVVHQV LQKDOWHQ YHUNQÖSIW 'LH :LHGHUKROXQJHQ VLQG ]XJOHLFK HLQH ZHLWHUH 6HOHNWLRQV HEHQHGHQQ,QIRUPDWLRQHQGLHQLFKWZLHGHUKROWZHUGHQZHUGHQYHUJHVVHQ9RP .XU]]HLWJHG¾FKWQLV JHODQJHQ GLH ,QIRUPDWLRQHQ LQV /DQJ]HLWJHG¾FKWQLV ,QIRUPD WLRQHQZHUGHQKLHUGDXHUKDIWJHVSHLFKHUW'RFKQLFKWDXIDOOHGLHVH,QIRUPDWLRQHQ NDQQJOHLFKJXW]XJHJULIIHQZHUGHQX¹HUXQJHQZLHd(VOLHJWPLUDXIGHU=XQJHo YHUDQVFKDXOLFKHQGLHVHV3K¾QRPHQ'LH,QIRUPDWLRQLVW]ZDUYRUKDQGHQNDQQD EHU PRPHQWDQ QLFKW DEJHUXIHQ ZHUGHQ )ROJHQGHV 0RGHOO YHUDQVFKDXOLFKW GLH .RPSOH[LW¾W XQVHUHV *HKLUQV 'DV *HKLUQ KDW PDO VR YLHOH =HOOHQ ZLH GLH 6WDGW +DPEXUJ =LPPHU KDW (V JLEW DOOHUGLQJV ]XU 2ULHQWLHUXQJ ZHGHU 6WUD¹HQ RGHU)DPLOLHQQDPHQQRFK+DXVQXPPHUQRGHUHLQHQ6WDGWSODQ'LH6FKZLHULJ

9JO9HVWHU)UHGHULF6

9JO9HVWHU)UHGHULF6

9JO2SSRO]HU8UVXOD6

/HUQWKHRULHXQG/HUQSUR]HVVH

NHLWEHVWHKWDOVRGDULQHLQPDOJHOHUQWH'LQJHZLHGHU]XILQGHQ'HU=XJULIIDXI*H OHUQWHVLVWXPVROHLFKWHUMHEHVVHUGLHVH,QIRUPDWLRQHQLP/DQJ]HLWJHG¾FKWQLVPLW EHNDQQWHQ (UIDKUXQJHQ *HIÖKOHQ RGHU DQGHUHQ :LVVHQVEDXVWHLQHQ YHUNQÖSIW VLQG,QGLHVHP)DOOJLEWHVQLFKWQXUHLQH=XJULIIVPÐJOLFKNHLWVRQGHUQPHKUHUH 1HXH =XJULIIVPÐJOLFKNHLWHQ HQWVWHKHQ LPPHU ZHQQ JHOHUQWHV :LVVHQ DEJHUXIHQ ZLUG ,Q HLQHP EHVWLPPWHQ .RQWH[W EHLVSLHOVZHLVH LP *HVSU¾FK PLW .XQGHQ ZLUGGDV:LVVHQLQHLQHUEHVWLPPWHQ)RUP]XP%HLVSLHOGHP.XQGHQHWZDVHU NO¾UWZLUGDEJHUXIHQ'HU.RQWH[WXQGGLH,QIRUPDWLRQVHOEHUVFKDIIHQQHXH$Q NQÖSIXQJVPÐJOLFKNHLWHQ'XUFKGLHQHXHQ$VVR]LDWLRQHQZLUGdGHUQ¾FKVWH$EUXI HUOHLFKWHUWo(QWVFKHLGHQGLVWDOVRGLH9HUDUEHLWXQJVWLHIHGHU,QIRUPDWLRQHQ $XFKGLH/HUQXPJHEXQJXQGGLH/HUQVLWXDWLRQKDEHQHLQHQKRKHQ(LQIOXVVDXI GHQ/HUQHUIROJ,PPHUGDQQZHQQ/HUQHQ$QJVWPDFKWHQWVWHKHQ6WUHVVKRUPRQH 'LHVHEHKLQGHUQGLH:HLWHUJDEHGHU,QIRUPDWLRQHQLQV/DQJ]HLWJHG¾FKWQLV „Es kann nicht deutlich genug betont werden (...) dass eine Information, wenn sie mit Freude, Erfolgserlebnis, erotischer Anregung, mit Neugier, Spaß oder Spiel verbunden ist, weit besser verankert wird. (...) Die Ausschüttung von Stresshormonen (...) wird verringert, und nur so können die vorhandenen Assoziationsmöglichkeiten für das Denken und Lernen genutzt werden.“14 'LHDQJHQHKPH/HUQVLWXDWLRQHUOHLFKWHUWGDVVS¾WHUH$EUXIHQGHV*HOHUQWHQ:HQQ GHU6WRIIPLWXQDQJHQHKPHQ(ULQQHUXQJHQYHUEXQGHQLVWNDQQHV]X/HUQEORFND GHQNRPPHQ

Der Lernvorgang %HLP/HUQHQZHUGHQGLH,QIRUPDWLRQHQYRP*HKLUQYHUDUEHLWHW¶EHUGLHVH9HU DUEHLWXQJVEH]LHKXQJVZHLVH/HUQSUR]HVVHJLEWHVYLHOH7KHRULHQ*HPHLQVDPLVW DOOHQPRGHUQHQ7KHRULHQGDVVGDV*HOHUQWHLPPHUZLHGHUDQKDQGGHUGDPLWJH PDFKWHQ(UIDKUXQJHQÖEHUSUÖIWXQGYHU¾QGHUWZLUG/HUQHQLVWHLQDNWLYHU3UR]HVV :LHGHUKROXQJHQVLQGHLQZLFKWLJHU%HVWDQGWHLOYRQ/HUQSUR]HVVHQ(LQHGHU7KHR ULHQLVWGHU/HUQ]\NOXVYRQ'DYLG$.ROE

6WHLQHU*HUKDUG /HUQYHUKDOWHQ/HUQOHLVWXQJXQG,QVWUXNWLRQVPHWKRGHQ

,Q :HLQHUW )UDQ] ( +UVJ 3V\FKRORJLH GHV /HUQHQV XQG GHU ,QVWUXNWLRQ *ÐWWLQJHQ 6r 9HVWHU)UHGHULF6 .ROE')U\5 7RZDUGDQDSSOLHGWKHRU\RIH[SHULHQWLDOOHDUQLQJ ,Q&RSSHU&(G 7KHRULHVRI*URXS3URFHVV/RQGRQ

/HUQVWLOHXQG/HUQW\SHQ

/HUQHQLVWIÖU.ROEHLQ]\NOLVFKHU3UR]HVV-HGHU=\NOXVHU]HXJWHLQHQQHXHQ=\N OXV'LH(UJHEQLVVHGHVHUVWHQ=\NOXVHU]HXJHQDXWRPDWLVFK'DWHQIÖUGHQ]ZHLWHQ =\NOXV(LQH,QIRUPDWLRQPXVVDOVRPHKUIDFKXQGDXIXQWHUVFKLHGOLFKH:HLVHYHU DUEHLWHWZHUGHQEHYRUVLHJHOHUQWLVW.ROEJHKWGDYRQDXVGDVV0HQVFKHQLQGLH VHQ /HUQ]\NOXV DQ XQWHUVFKLHGOLFKHQ 6WHOOHQ HLQVWHLJHQ NÐQQHQ XQG YHUVFKLHGHQH (LQVWLHJHEHYRU]XJHQ

Lernstile und Lerntypen 2EZRKOGLHSK\VLRORJLVFKHQ/HUQYRUDXVVHW]XQJHQEHLDOOHQ0HQVFKHQJOHLFKVLQG OHUQWMHGHU0HQVFKDQGHUV0HQVFKHQVFKHLQHQXQWHUVFKLHGOLFKH6LQQHVNDQ¾OHIÖU GLH$XIQDKPHYRQ,QIRUPDWLRQHQ]XEHYRU]XJHQ'LHHLQHQLPPWQHXH,QIRUPDWL RQHQDPEHVWHQYLVXHOOZDKUGHUDQGHUHEHYRU]XJWDNXVWLVFKH6LJQDOH1HEHQGLH VHQEHYRU]XJWHQ6LQQHVNDQ¾OHQJLEWHVDXFKXQWHUVFKLHGOLFKH/HUQVWLOH0LW/HUQ VWLOHQ ZHUGHQ GLH 3U¾IHUHQ]HQ GHU HLQ]HOQHQ /HUQHU IÖU GLH YHUVFKLHGHQHQ /HUQ XQG/HKUDUWHQEHVFKULHEHQ,Q8QWHUVXFKXQJHQZXUGHKHUDXVJHIXQGHQ„dass es in einer Vorlesung mit hundert Studenten oder einer Klasse mit dreißig Schülern (...) beinahe ebenso viele Lerntypen gibt.“'LH/HUQW\SHQJHEHQHLQHQ+LQZHLVGDU DXI ZLH GHU (LQ]HOQH OHUQW XQG ZLH HU OHKUW ,Q GHU 5HJHO JUHLIHQ 0HQVFKHQ DXI 9HUIDKUHQ ]XUÖFN GLH VLFK EHUHLWV EHZ¾KUW KDEHQ :HU PLW HLQHU EHVWLPPWHQ /HUQPHWKRGH HUIROJUHLFK ZDU ZLUG GLHVH JHUQH DXFK ZLHGHU DQZHQGHQ $XFK LQ ,77UDLQLQJV VLW]HQ GLH YHUVFKLHGHQVWHQ /HUQW\SHQ 'XUFK HLQH JHVFKLFNWHQ 0H WKRGHQYLHOIDOW NÐQQHQ IÖU DOOH /HUQW\SHQ JXWH /HUQYRUDXVVHW]XQJHQ JHVFKDIIHQ ZHUGHQ (LQH EHUÖKPWH 7\SRORJLH VLQG GLH /HUQW\SHQ YRQ .ROE (U KDW DXV GHQ XQWHU VFKLHGOLFKHQ /HUQW\SHQ YLHU ,GHDOW\SHQ JHELOGHW $XFK ZHQQ GLH :LUNOLFKNHLW NRPSOH[HU LVW ZLUG DQKDQG VHLQHU 7KHRULH GHXWOLFK ZLH XQWHUVFKLHGOLFKH 0HQ VFKHQOHUQHQ

9HVWHU)UHGHULF6

/HUQWKHRULHXQG/HUQSUR]HVVH

.ROEJHKWYRQYLHU/HUQVWLOHQDXV$XVGHU.RPELQDWLRQGLHVHU/HUQVWLOHHUJLEW VLFK GHU MHZHLOLJH /HUQW\S 'LH XQWHUVFKLHGOLFKHQ /HUQW\SHQ RUGQHW HU LQ HLQHP $FKVHQNUHX]DQ

$XIGHUVHQNUHFKWHQ$FKVHZLUGEHVFKULHEHQZLHGHU/HUQVWRIIDPEHVWHQYHU VWDQGHQZLUG=ZLVFKHQGHQ3ROHQNRQNUHWH(UIDKUXQJXQGDEVWUDNWH.RQ]HSWXDOL VLHUXQJ YHUO¾XIW GLH \$FKVH 'LH HLQHQ OHUQHQ QHXH /HUQLQKDOWH DP HLQIDFKVWHQ DQKDQGYRQNRQNUHWHQ%HLVSLHOHQ'HPRQVWUDWLRQHQRGHU9HUVXFKHQ'LHDQGHUHQ NÐQQHQ VLFK QHXH 6DFKYHUKDOWH DP OHLFKWHVWHQ PLW +LOIH DEVWUDNWHU 0RGHOOH 6FKDXELOGHUQ RGHU 7KHRULHQ NODU PDFKHQ :HQQ EHLVSLHOVZHLVH HUNO¾UW ZHUGHQ VROOZLHYHUVFKLHGHQH([FHOWDEHOOHQPLWHLQDQGHUYHUNQÖSIWZHUGHQNDQQGLHVDQ KDQG HLQHU 6\VWHPYRUIÖKUXQJ RGHU GXUFK HLQH WKHRUHWLVFKH (UNO¾UXQJ PLW HLQHP 6FKDXELOGDQHLQHP)OLS&KDUWHUNO¾UWZHUGHQ 'LH ZDDJHUHFKWH $FKVH EHVFKUHLEW ZLH GLHVHU/HUQVWRIIDPEHVWHQYHUDUEHLWHW ZLUG =ZLVFKHQ GHQ 3ROHQ dDNWLYHV ([SHULPHQWLHUHQo XQG dUHIOHNWLYH %HREDFK WXQJoEHZHJWVLFKGLH[$FKVH'LHHLQHQYHUDUEHLWHQGHQ/HUQVWRIIDPEHVWHQLQ GHPVLHGLH/HUQLQKDOWHJOHLFKLQGLH3UD[LVXPVHW]HQ6LHNÐQQHQGLHQHXHQ,QKDO WHJXWYHUDUEHLWHQZHQQVLH3UR]HVVHEHREDFKWHQXQGGDUDXVLKUH6FKOÖVVH]LHKHQ NÐQQHQ )ÖU ,76FKXOXQJHQ KHL¹W GLHV 'LH HLQHQ ZROOHQ VRIRUW ORVOHJHQ XQG GDV QHXH :LVVHQ SUDNWLVFK DP 6\VWHP DXVSURELHUHQ Z¾KUHQG GLH DQGHUHQ OLHEHU VR ODQJHHLQH6\VWHPYRUIÖKUXQJEHREDFKWHQELVVLHVLFKHUVLQGDXFKDOOHVYHUVWDQGHQ ]XKDEHQ'LHIROJHQGHQYLHUYHUVFKLHGHQHQ/HUQW\SHQYHUDQVFKDXOLFKHQZLHXQ WHUVFKLHGOLFK0HQVFKHQOHUQHQ

/HUQVWLOHXQG/HUQW\SHQ

Der Converger 'LHVH 0HQVFKHQ OHUQHQ DP EHVWHQ ZHQQ VLH HLQLJH WKHRUHWLVFKH *UXQGSULQ]LSLHQ DXISUDNWLVFKH%HLVSLHOHÖEHUWUDJHQNÐQQHQ6LHYHUVWHKHQGHQ/HUQVWRIIEHVRQGHUV JXWZHQQGLHVHUPLW+LOIHDEVWUDNWHU0RGHOOHHUNO¾UWZLUG'LHVH7KHRULHQZHUGHQ DXIHLQLJH*UXQGDQQDKPHQ]XVDPPHQJH]RJHQ&RQYHUJHUNRPPWYRQdFRQYHUJHo GDVKHL¹W]XVDPPHQ]LHKHQ 9HUDUEHLWHWZLUGGHU/HUQLQKDOWGXUFKDNWLYHV([SHUL PHQWLHUHQGDVKHL¹WLQGHPGLHVH*UXQGDQQDKPHQDXISUDNWLVFKH)¾OOHÖEHUWUDJHQ ZHUGHQ (LQH 7UDLQLQJVVHTXHQ] IÖU GHQ &RQYHUJHU NÐQQWH DXV HLQHP .XU]UHIHUDW XQG HLQHU SUDNWLVFKHQ $XIJDEH EHVWHKHQ ,P .XU]UHIHUDW ZHUGHQ JUXQGV¾W]OLFKH 6\V WHP]XVDPPHQK¾QJHHUO¾XWHUW$QVFKOLH¹HQGEHNRPPHQGLH7HLOQHKPHUHLQ3URE OHP YRUJHOHJW GDV VLH PLW +LOIH GHV WKHRUHWLVFKHQ ,QSXWV VHOEVWVW¾QGLJ OÐVHQ VRO OHQ,P$QVFKOXVVZHUGHQGLHHLQ]HOQHQ/ÐVXQJVZHJHDXVJHZHUWHW Der Diverger 'LHVH0HQVFKHQOHUQHQGXUFK%HREDFKWXQJYRQNRQNUHWHQ)DOOEHLVSLHOHQ(VJHKW QLFKWGDUXP,QIRUPDWLRQHQ]XNRPSULPLHUHQVRQGHUQGDUXPPÐJOLFKVWYLHOH'H WDLOV ]X VDPPHOQ 8QWHUVFKLHGH dGLYHUJHo HQJO WUHQQHQ XQG *HPHLQVDPNHLWHQ GLHVHU)DOOEHLVSLHOHZHUGHQDQDO\VLHUW (LQH/HUQHLQKHLWNÐQQWHDXVHLQHU6\VWHPYRUIÖKUXQJXQGHLQHP8QWHUULFKWVJH VSU¾FKEHVWHKHQ'LH7UDLQHUIÖKUHQDP6\VWHPHLQHQEHVWLPPWHQ3UR]HVVYRU,P DQVFKOLH¹HQGHQ 8QWHUULFKWVJHVSU¾FK ZHUGHQ GLH %HREDFKWXQJHQ GHU 7HLOQHKPHU GLVNXWLHUW$XVGLHVHQ%HREDFKWXQJHQNDQQGDQQHLQDEVWUDNWHV0RGHOOHQWZLFNHOW ZHUGHQ GDV DQVFKOLH¹HQG YRQ GHQ 7HLOQHKPHUQ PLW +LOIH YRQ ¶EXQJVDXIJDEHQ QDFKYROO]RJHQZLUG Der Assimilator 'LH$VVLPLODWRUHQEHYRU]XJHQDEVWUDNWH.RQ]HSWH'LHVH0RGHOOHZHUGHQYRQXQ WHUVFKLHGOLFKHQ6HLWHQDXVEHREDFKWHW XQGLQEHVWHKHQGH0RGHOOHHLQJHEDXWdDV VLPLODWHo HQJO DXIQHKPHQ LQWHJULHUHQ 3UDNWLVFKH $XIJDEHQ ZHUGHQ YRQ GHQ $VVLPLODWRUHQ LPPHU HUVW GDQQ DQJHJDQJHQ ZHQQ HLQ WKHRUHWLVFKHV 0RGHOO YRQ LKQHQ HUDUEHLWHW ZXUGH RGHU GHU $XIJDEH EHUHLWV HLQV ]XJUXQGH OLHJW 9RUDXVVHW ]XQJIÖUHLQHUIROJUHLFKHV/HUQHQLVWGDVVGLHYHUZHQGHWH7KHRULHLQVLFKORJLVFK LVWXQGGLH)DNWHQGHU7KHRULHHQWVSUHFKHQ )ÖUGLH$VVLPLODWRUHQZÖUGHHLQH/HUQHLQKHLWHLQHV,77UDLQLQJVIROJHQGHUPD ¹HQDXVVHKHQ$QKDQGHLQHU.XU]SU¾VHQWDWLRQZHUGHQGLHWKHRUHWLVFKHQ*UXQGOD JHQYHUPLWWHOW$QVFKOLH¹HQGZLUGHLQHQWVSUHFKHQGHV)DOOEHLVSLHODP6\VWHPYRU JHIÖKUW$P(QGHGHU/HUQHLQKHLWZHUGHQGLHWKHRUHWLVFKHQ(UNHQQWQLVVHLQHLQHU SUDNWLVFKHQ¶EXQJXPJHVHW]W Der Accomodator 'HU$FFRPRGDWRUOHUQWDPOHLFKWHVWHQGXUFKHLJHQHV([SHULPHQWLHUHQXQGDQKDQG YRQ)DOOEHLVSLHOHQd7ULDODQGHUURUoLVWGLHEHYRU]XJWH/HUQVWUDWHJLHGHU$FFRPR GDWRUHQ%LVKHULJH(UIDKUXQJHQZHUGHQLQQHXHQ6LWXDWLRQHQDQJHSDVVWXQGYHU¾Q GHUW 'LH XUVSUÖQJOLFKH 6WUDWHJLH ZLUG YHUZRUIHQ ZHQQ VLH QLFKW HUIROJUHLFK LVW dDFFRPRGDWHo HQJO DQSDVVHQ 'LH $FFRPRGDWRUHQ HUDUEHLWHQ VLFK LKUHQ /HUQ VWRIIVHOEVWVW¾QGLJ'LHVXQWHUVFKHLGHWVLHYRQGHQDQGHUHQ/HUQW\SHQ

/HUQWKHRULHXQG/HUQSUR]HVVH

(LQH JHHLJQHWH /HUQVHTXHQ] EHVWHKW DXV HLQHP 3UREOHP GDV GLH 7HLOQHKPHU VHOEVWVW¾QGLJOÐVHQVROOHQ'D]XJLEWHVYHUVFKLHGHQH+LOIVPLWWHO+DQGEÖFKHUXQG ¶EXQJVXQWHUODJHQ 'LH 8QWHUODJHQ EHVWHKHQ DXV NRQNUHWHQ )DOOEHVFKUHLEXQJHQ XQGZHQLJHUDXVWKHRUHWLVFKHQ(UÐUWHUXQJHQ'LH/ÐVXQJHQZHUGHQDQVFKOLH¹HQG LP3OHQXPYRUJHVWHOOWXQGJHPHLQVDPEHVSURFKHQ'LH]XJUXQGHOLHJHQGH7KHRULH ZLUGGDEHLJHPHLQVDPHUDUEHLWHW 'DYLG.ROEJHKWGDYRQDXVGDVVGLHYHUVFKLHGHQHQ/HUQW\SHQDQXQWHUVFKLHGOL FKHQ 6WDWLRQHQ GHV /HUQ]\NOXV PLW GHP /HUQHQ EHJLQQHQ 'LH $FFRPRGDWRUHQ YHUVXFKHQ GDV *HOHUQWH VRIRUW LQ GLH 3UD[LV XP]XVHW]HQ 6LH WHVWHQ VHKU VFKQHOO GHQ6WRIILQQHXHQ6LWXDWLRQHQ=XUÖFNKDOWHQGHUVLQGGLH'LYHUJHUGLH]XHUVWEH REDFKWHQ XQG UHIOHNWLHUHQ EHYRU VLH GDV *HOHUQWH DQZHQGHQ 9RQ HLQHU WKHRUHWL VFKHQ (EHQH DXVJHKHQG ZHQGHQ GLH &RQYHUJHU GLH DEVWUDNWHQ 0RGHOOH UHODWLY VFKQHOO DXI NRQNUHWH %HLVSLHOH DQ (EHQIDOOV YRQ HLQHU DEVWUDNWHQ XQG WKHRUHWL VFKHQ'HQNZHLVHZHQGHQGLH$VVLPLODWRUHQGDV*HOHUQWHDQQDFKGHPVLHGLHVHV DXVYHUVFKLHGHQHQ%OLFNZLQNHOQEHREDFKWHWXQGUHIOHNWLHUWKDEHQ

Konsequenzen für IT-Schulungen 'LHYHUVFKLHGHQHQ/HUQW\SHQZHUGHQGXUFKXQWHUVFKLHGOLFKDXIJHEDXWH/HUQVH TXHQ]HQDQJHVSURFKHQ 0HQVFKHQOHUQHQÖEHUYHUVFKLHGHQH6LQQHVNDQ¾OH'LH/HUQLQKDOWHZHUGHQDXI YHUVFKLHGHQHQ6LQQHVNDQ¾OHQSU¾VHQWLHUW(LQ9RUWUDJZLUG]XP%HLVSLHOGXUFK %LOGHUHUJ¾Q]W 'HU¶EXQJVDQWHLOVROOWHEHL3UR]HQWOLHJHQ6LQGGLH7HLOQHKPHUVHOEHUDNWLY XQGKÐUHQQLFKWQXU]XKDEHQVLHPHKU$QNQÖSIXQJVSXQNWHIÖUGLHQHXHQ,Q IRUPDWLRQHQ 'LH/HUQLQKDOWHVWDPPHQDXVGHP7DJHVJHVFK¾IWRGHUGHP$OOWDJGHU7HLOQHK PHU'LHVHLQWHUHVVLHUHQVLFKQXUIÖUGHQ /HUQVWRIIGHUIÖUVLHUHOHYDQWLVWGDV KHL¹WGHQVLHPLWLKUHP9RUZLVVHQXQGLKUHQ%HGÖUIQLVVHQYHUELQGHQNÐQQHQ 1HXHVDOWYHUSDFNHQ8QEHNDQQWHU/HUQVWRIIOÐVWLQGHU5HJHO6WUHVVDXV6WUHVV IÖKUW OHLFKW ]X /HUQEORFNDGHQ 'DV 7UDLQLQJ ZLUG VWUHVVIUHLHU ZHQQ GHU /HUQ VWRIIDQEHNDQQWHV:LVVHQDQNQÖSIW :LHGHUKROXQJHQ VLQG 7HLO GHV /HUQSUR]HVVHV 'XUFK XQWHUVFKLHGOLFKH :LHGHU KROXQJVÖEXQJHQZHUGHQGLH,QIRUPDWLRQHQQHXYHUQHW]WXQGEHVVHUEHKDOWHQ (VJHKWQLFKWXP)DNWHQVRQGHUQXP=XVDPPHQK¾QJH(LQ]HOQH,QIRUPDWLRQV EURFNHQ ZHUGHQ VFKZHUHU EHKDOWHQ DOV /HUQLQKDOWH GLH LQ EHVWLPPWH =XVDP PHQK¾QJHHLQJHRUGQHWZHUGHQ'DV9HUVWHKHQYRQ*UXQGSULQ]LSLHQXQG6\V WHP]XVDPPHQK¾QJHQGHU6RIWZDUHLVWZLFKWLJHUDOVGDV9HUVWHKHQYRQ'HWDLOV /HUQHQVROO6SD¹PDFKHQ0LW6SD¹DP/HUQHQVWHLJWGLH/HLVWXQJVEHUHLWVFKDIW /HUQHQ ILQGHW GDQQ VWDWW ZHQQ GLH 6HPLQDUOHLWXQJ XQG GLH /HUQJUXSSH GLH /HUQDQVWUHQJXQJHQHQWVSUHFKHQGZÖUGLJW

9JO9HVWHU)UHGHULF6r 9JO *HUELJ &KULVWRSK *HUELJ&DOFDJQL ,UHQH 0RGHUQH 'LGDNWLN LQ ('9 6FKXOXQJHQ:HLQKHLP6

.RQVHTXHQ]HQIÖU,76FKXOXQJHQ

/HUQHQPLW(UIROJ'DV/HUQWHPSRXQGGDV/HUQQLYHDXZHUGHQDQGLH*UXSSH DQJHSDVVWVHLQ'HQQZHUVW¾QGLJÖEHUIRUGHUWZLUGKDWGHQ(LQGUXFNQLFKWVOHU QHQ ]X NÐQQHQ XQG ZHU VW¾QGLJ XQWHUIRUGHUW ZLUG LVW VFKQHOO JHODQJZHLOW XQG VFKDOWHWDE /HUQHUIROJHHUPÐJOLFKHQLQ,77UDLQLQJV)ROJHQGHV • 7HLOQHKPHUVWUHQJHQVLFKLQGHQ7UDLQLQJVDQZHQQVLHGLH6RIWZDUHLQWHUHV VLHUWXQGGDV7UDLQLQJIÖUVLH(UIROJYHUVSUHFKHQGXQGQXW]EULQJHQGHUVFKHLQW • 'DVVHOEVWVW¾QGLJH(UDUEHLWHQXQG/ÐVHQYRQ$XIJDEHQVWHLJHUWGLH0RWLYDWLRQ VLFKPLWGHU6RIWZDUHZHLWHUDXVHLQDQGHU]XVHW]HQ • 0LW6SD¹DP/HUQHQVWHLJWGLH/HLVWXQJVEHUHLWVFKDIW/HUQHQILQGHWGDQQVWDWW ZHQQGLH6HPLQDUOHLWXQJXQGGLH/HUQJUXSSHGLH/HUQDQVWUHQJXQJHQHQWVSUH FKHQGZÖUGLJHQ

6HPLQDUSKDVHQ

Seminarphasen

(LQH/HUQHLQKHLWEHVWHKWDXVXQWHUVFKLHGOLFKHQ3KDVHQ-HGHGLHVHU3KDVHQKDWHLQH EHVWLPPWH )XQNWLRQ LP /HUQSUR]HVV 'LH HLQ]HOQHQ3KDVHQZHUGHQLQGHU$EELO GXQJ GXUFK GLH YHUVFKLHGHQHQ 6FKLFKWHQ GHV 6DQGZLFKV V\PEROLVLHUW 'LH YHU VFKLHGHQ6FKLFKWHQEDXHQDXIHLQDQGHUDXI'HUIROJHQGH9HUJOHLFK]HLJWGLH)XQN WLRQ GHU HLQ]HOQHQ 6FKLFKWHQ 'LH $QIDQJVVLWXDWLRQ XQG GLH 6FKOXVVVLWXDWLRQ ZHUGHQLQHLQHPHLJHQHQ.DSLWHOHUNO¾UW

Anfangssituation Unterbrechungspause Informationsphase Pause Erarbeitungsphase Pause Auswertungsphase Pause Wiederholungsübung Pause Erarbeitungsphase Minipause Auswertungsphase

Schlusssituation

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

/HUQSKDVHQ

Lernphasen

Informationsphase 'HU/HUQSUR]HVVLVWZLHGLH(UNXQGXQJHLQHUIUHPGHQ6WDGWSie kommen in einer unbekannten Stadt an. Ihre Aufgabe ist es, die Kirche Peter und Paul zu finden. Sie wissen allerdings weder wo Sie sich in dieser Stadt befinden, noch in welcher Richtung diese Kirche liegt. Damit Sie sich in dieser Stadt nicht verlaufen, brauchen Sie Orientierungshilfen wie zum Beispiel einen Stadtplan oder Wegweiser. Mit deren Hilfe können Sie sich eine erste Vorstellung vom Aufbau der Stadt machen. ,QIRUPDWLRQVSKDVHQ VLQG VROFKH 2ULHQWLHUXQJVKLOIHQ 6LH JHEHQ GHQ 7HLO QHKPHUQHLQHHUVWH2ULHQWLHUXQJLQGHPGHU/HUQVWRIILQHLQJUREHV5DVWHUHLQJH WHLOWZHUGHQNDQQ$OVHUVWHU(LQVWLHJLQHLQHQHXH6RIWZDUHNÐQQHQEHLVSLHOVZHLVH GLH)DFKEHJULIIHGHU6RIWZDUHHUNO¾UWZHUGHQ:LFKWLJLVWGDVVGLH5DVWHUDQGDV 9RUZLVVHQ GHU 7HLOQHKPHU DQNQÖSIHQ (LQ %HLVSLHO DXV GHP %HUHLFK :RUG 'DV ,NRQ d1HXHV OHHUHV 'RNXPHQWo VROO HUNO¾UW ZHUGHQ :HQQ GLH (UNO¾UXQJ ODXWHW „Indem Sie dieses Ikon anklicken, erstellen Sie ein neues Dokument“:RUG+LO IH ZLUGGLHVH(UNO¾UXQJQXUYHUVWDQGHQZHQQGLH$QZHQGHUZLVVHQZDVGLHVLP =XVDPPHQKDQJPLWGHP7H[WYHUDUEHLWXQJVSURJUDPPEHGHXWHW/DXWHWGLH(UNO¾ UXQJGDJHJHQ„Mit diesem Button, der aussieht wie ein leeres Blatt, erstellen Sie ein neues Dokument. Das ist so, als wenn Sie an Ihrem Schreibtisch ein neues weißes Blatt bereitlegen würden.“'LH(UO¾XWHUXQJNQÖSIWDQGHQ$UEHLWVDOOWDJGHU $QZHQGHUDQ ,QGHU,QIRUPDWLRQVSKDVHZHUGHQGLH3UR]HVVHQLFKWGHWDLOOLHUWYRUJHIÖKUW$XI JDEH GHU 7UDLQHU LVW YLHOPHKU GHQ 7HLOQHKPHUQ EHL GHU 6WUXNWXULHUXQJ GHV /HUQ VWRIIHV ]X KHOIHQ =XYLHO ,QIRUPDWLRQ LVW VFK¾GOLFK )ÖU GLH 7HLOQHKPHU VLQG GLH PHLVWHQ ,QIRUPDWLRQHQ QHX GDV KHL¹W HV I¾OOW LKQHQ VFKZHU GLHVH LQ dZLFKWLJHo XQGdXQZLFKWLJHo,QIRUPDWLRQHQ]XWUHQQHQ'LHVVROODP%HLVSLHOGHU6WDGWHUNXQ GXQJYHUDQVFKDXOLFKWZHUGHQSie fragen jemandem nach dem Weg zur Kirche Peter und Paul. Der Angesprochene gibt auch gerne Auskunft: „Also, das ist eigentlich ganz einfach. Sie gehen erst mal die Straße runter, erst kommt ein Schuhgeschäft, wenn Sie da links abbiegen, kommen Sie zum Rathaus. Sie wollen ja zur Kirche, also gehen Sie weiter geradeaus. An der nächsten Ampel ist das Heinemuseum. Gegenüber ist der Marktplatz. In der dritten Straße links kommen sie an einem großen Haus vorbei. In dem wohnt übrigens meine Tante Erna. Und am Ende der Straße ist die Kirche Peter und Paul.“:LFKWLJIÖUGHQ:HJVLQGKLHU QXUGLH,QIRUPDWLRQHQJHKHQ6LHJHUDGHDXVXQGGDQQGLHGULWWH6WUD¹HOLQNV'LHVH VLQGDEHUQXUVFKZHUDXVGHQDQGHUHQ,QIRUPDWLRQHQKHUDXV]XILOWHUQ 9HUPLWWHOWZLUGLQGHU,QIRUPDWLRQVSKDVHQXUHLQJUREHV5DVWHU$OOHZHLWHUHQ 'HWDLOVZHUGHQLP/DXIHGHU/HUQHLQKHLWHUDUEHLWHW 1LHPDQG NDQQ O¾QJHU DOV 0LQXWHQ DNWLY ]XKÐUHQ 'DQDFK EHKDOWHQ GLH 7HLOQHKPHUGHXWOLFKZHQLJHU$OV)DXVWUHJHOIÖU,QIRUPDWLRQVSKDVHQJLOWDOVR=X VDPPHQK¾QJHYHUPLWWHOQXQG'HWDLOVZHJODVVHQ

6HPLQDUSKDVHQ

Erarbeitungsphase Mit Hilfe des Stadtplans versuchen Sie nun die Kirche zu finden. 'LH(UDUEHLWXQJV SKDVHQVLQG¾KQOLFKVWUXNWXULHUWZLHGLH6XFKHQDFKGHPULFKWLJHQ:HJ,QGHU(U DUEHLWXQJVSKDVHVLQGGLH7HLOQHKPHUDNWLYW¾WLJGDVKHL¹WVLHEHNRPPHQ¶EXQJV DXIJDEHQ JHVWHOOW )ÖU GLHVH 3KDVH VROOWH YLHO =HLW HLQJHSODQW ZHUGHQ )HKOHU VLQG /HUQFKDQFHQ$XFKGLHVNDQQGLH6WDGWHUNXQGXQJYHUGHXWOLFKHQAuf dem Weg stellen Sie plötzlich fest, dass Sie sich verlaufen haben. Sie gehen den Weg ein Stück zurück und stellen fest, dass Sie an der letzten Kreuzung falsch abgebogen sind. $XIJUXQGGHV)HKOHUVZLUGGHUELVKHULJH/ÐVXQJVZHJQRFKHLQPDODQDO\VLHUW(U IROJUHLFKH/ÐVXQJVZHJHGDVKHL¹WGDVULFKWLJH7HLOVWÖFNZHUGHQEHLEHKDOWHQ(U IROJORVH/ÐVXQJVZHJHZLHGLHIDOVFKH$EELHJXQJZHUGHQYHUZRUIHQ'XUFK)HK OHUHQWVWHKHQRIWDXFKQHXH=XVDPPHQK¾QJH,P6WDGWEHLVSLHOVWHOOHQ6LHIHVWdass es an der Straße, an der Sie falsch abgebogen sind, ein nettes Café gibt.'DGXUFK HQWVWHKWHLQHQHXH9HUNQÖSIXQJDP&DIÃDXISDVVHQXQGQLFKWOLQNVVRQGHUQUHFKWV DEELHJHQ 'LH$XIJDEHQGHU(UDUEHLWXQJVSKDVHVROOWHQdOÐVXQJVRULHQWLHUWoVHLQ'LH$XI JDEHQ VROOHQ PLW GHP :LVVHQ GHU ,QIRUPDWLRQVSKDVH JHOÐVW ZHUGHQ :HUGHQ QXU GLH 6\VWHPYRUIÖKUXQJHQ GHU 7UDLQHU QDFKJHDKPW LVW GHU /HUQHIIHNW JHULQJ 'LHV LVWVR¾KQOLFKZLHEHLHLQHU6WDGWIÖKUXQJ:HQPDQEHLHLQHU)ÖKUXQJGHP6WDGW IÖKUHUKLQWHUKHUJHODXIHQLVWILQGHWPDQLQGHU5HJHOVFKOHFKWHU]XGHU.LUFKH[\ ]XUÖFNDOVZHQQPDQVLFKGHQ:HJVHOEHUJHVXFKWK¾WWH'XUFKGDVVHOEVWVW¾QGLJH (UDUEHLWHQ YRQ $XIJDEHQ NÐQQHQ QHXH 9HUNQÖSIXQJ ]ZLVFKHQ EHUHLWV YRUKDQGH QHP :LVVHQ XQG QHXHP :LVVHQ HQWVWHKHQ 'DGXUFK ZLUG GHU /HUQVWRII OHLFKWHU XQGEHVVHUEHKDOWHQ Auswertungsphase Schließlich kommen Sie bei der Kirche Peter und Paul an. Vor der Kirche treffen Sie noch andere Leute, die ebenfalls fremd in der Stadt sind. Sie kommen ins Gespräch und tauschen sich über ihre unterschiedlichen Wege aus. Wahrscheinlich haben die anderen nicht genau denselben Weg gewählt. ,QGHU$XVZHUWXQJVSKDVHZHUGHQGLHYHUVFKLHGHQHQ/ÐVXQJVZHJHEHVSURFKHQ 'LH (UJHEQLVVH GHU HLQ]HOQHQ 7HLOQHKPHU ZHUGHQ LP 3OHQXP YRUJHVWHOOW 'LH *UXSSHRGHUGLH6HPLQDUOHLWXQJJLEWHLQ)HHGEDFN]XGHQHLQ]HOQHQ¶EXQJHQ'LH $XVZHUWXQJVSKDVH NDQQ XQWHUVFKLHGOLFK ODQJ VHLQ MH QDFKGHP ZLH YLHO (UNO¾ UXQJVEHGDUILP6HPLQDUEHVWHKW6REDOGDOOHQNODULVWZHOFKH/ÐVXQJULFKWLJXQG ZHOFKH /ÐVXQJ IDOVFK LVW EHJLQQW GLH $XVZHUWXQJVSKDVH VSDQQHQG ]X ZHUGHQ 'HQQHQWVFKHLGHQGLVWQLFKWREHLQH/ÐVXQJULFKWLJRGHUIDOVFKLVWVRQGHUQZDUXP HLQEHVWLPPWHU/ÐVXQJVZHJJHQRPPHQZXUGH$XFKEHLGHU$XVZHUWXQJVLQGGLH )HKOHU/HUQFKDQFHQ'LH$QDO\VHGHV/ÐVXQJVZHJHVLVWEHLGHU$XVZHUWXQJHQW VFKHLGHQG 'XUFK GLHVHV 9HUIDKUHQ NÐQQHQ GLH 7UDLQHU ]XJOHLFK IHVWVWHOOHQ EHL ZHOFKHQ/HUQLQKDOWHQHVQRFK:LHGHUKROXQJVEHGDUIJLEW 'LH*UXSSHZLUGLQGLHVHU3KDVHIÖUZHLWHUH¶EXQJHQPRWLYLHUW

/HUQSKDVHQ

Pausen Nachdem Sie die Kirche besichtigt haben, wollen Sie die nächste Aufgabe in Angriff nehmen. Allerdings sind Sie von dem bisherigen Weg ziemlich geschafft. Nachdem Sie den Stadtplan verkehrt herum gehalten haben, beschließen sie, erst einmal Pause zu machen und einen Sprudel zu trinken. *HQDX ZLH 6W¾GWHWRXULVWHQ GLH YRU (UVFKÐSIXQJ GHQ 6WDGWSODQ IDOVFK KDOWHQ EUDXFKWDXFKGDV*HKLUQDEXQG]XPDOHLQH3DXVH'DV*HKLUQEHQÐWLJW=HLWIÖU GLH 9HUDUEHLWXQJ XQG (LQRUGQXQJ GHU QHXHQ /HUQLQKDOWH 3DXVHQ VLQG DOVR NHLQH YHUVFKHQNWH =HLW 3DXVHQ VLQG QRWZHQGLJ GDPLW GLH 7HLOQHKPHU =HLW KDEHQ XP GHQ /HUQVWRII ]X YHUDUEHLWHQ =X ZHQLJH 3DXVHQ YHUULQJHUQ GHQ /HUQHUIROJ 'HU 3DXVHQEHGDUINDQQEHLHLQ]HOQHQ/HUQJUXSSHQXQWHUVFKLHGOLFKVHLQ$OV)DXVWUHJHO IÖUHLQ3DXVHQVFKHPDJLOW /HUQ]HLW0LQXWHQ0LQXWHQ3DXVH/HUQ]HLW0LQXWHQ0LQXWHQ3DX VH/HUQ]HLW0LQXWHQ0LQXWHQ3DXVHrGHU/HUQ]HLWVROOWHQ3DX VHQ VHLQ 3DXVHQ VROOWHQ JHPDFKW ZHUGHQ VRODQJH GLH *UXSSH QRFK OHUQI¾KLJ LVW XQGQLFKWHUVWZHQQGLHVHWRWDOHUVFKÐSIWLVW(LQHEHVRQGHUH5ROOHVSLHOWGLH3DX VHQJHVWDOWXQJ'LH7HLOQHKPHUVROOHQZ¾KUHQGGHU3DXVHDXINHLQHQ)DOOYRUGHP &RPSXWHU VLW]HQ EOHLEHQ VRQGHUQ VLFK EHZHJHQ 6DXHUVWRII WDQNHQ RGHU LQ )RUP HLQHV d:DUPXSVo DQ HWZDV YÐOOLJ DQGHUHV GHQNHQ *XW VLQG DXFK NXU]H 8P VFKDOWSDXVHQ(LQ]ZHL0LQXWHQ Z¾KUHQGGHV6HPLQDUV'LHVHNÐQQHQOHLFKWHLQ JHEDXW ZHUGHQ LQGHP EHLVSLHOVZHLVH QLFKW DOOH ¶EXQJVDXIJDEHQ DXI HLQPDO YHU WHLOW ZHUGHQ VRQGHUQ VLFK GLH 7HLOQHKPHU GLH QHXHQ $XIJDEHQ EHL GHP 7UDLQHU DEKROHQ'XUFKGDV$XIVWHKHQYRP3ODW]KDWGDV*HKLUQJHQXJ=HLWVLFKDXIGLH QHXH¶EXQJHLQ]XVWHOOHQ'XUFKNXU]H8QWHUEUHFKXQJHQ0LQLSDXVHQXQG3DXVHQ LP9HUODXIHLQHV6HPLQDUVHUKÐKHQVLFKGLH0RWLYDWLRQXQGGLH/HLVWXQJGHU/HUQ JUXSSH Wiederholungen So, die Pause ist vorbei, Sie haben die nächste Aufgabe erfolgreich gelöst und wollen zum Abschluss noch einmal an der Kirche vorbeigehen. Sie schlagen also den Weg zur Kirche ein, kommen an eine Kreuzung und fragen sich, ob der Weg jetzt links oder rechts herging.*HQDXVRZLHQXUZHQLJH0HQVFKHQHLQHQ:HJDXI $QKLHE EHKDOWHQ PÖVVHQ DXFK /HUQLQKDOWH ZLHGHUKROW ZHUGHQ 1XU GXUFK UHJHO P¾¹LJH:LHGHUKROXQJHQNÐQQHQGLH/HUQLQKDOWHLP/DQJ]HLWJHG¾FKWQLVYHUDQNHUW ZHUGHQ :LHGHUKROXQJVÖEXQJHQ VROOWHQ QLFKW HLQIDFK HLQH .RSLH GHU XUVSUÖQJOL FKHQ¶EXQJHQVHLQVRQGHUQGLH/HUQLQKDOWHLQDQGHUHQ=XVDPPHQK¾QJHQDEIUD JHQ8PEHLP6WDGWEHLVSLHO]XEOHLEHQHLQHQDQGHUHQ:HJZ¾KOHQ'XUFKGLHVH XQWHUVFKLHGOLFKHQ:HJHZHUGHQGLH/HUQLQKDOWHEHVVHUYHUQHW]W2KQHGLHVH9HU QHW]XQJ NDQQ DXI GLH /HUQLQKDOWH VS¾WHU VFKOHFKWHU ]XJHJULIIHQ ZHUGHQ GD GLHVH LPPHUQXULQHLQHPEHVWLPPWHQ=XVDPPHQKDQJDEJHUXIHQZHUGHQNÐQQHQ'LH VHV 3K¾QRPHQ WULWW DXFK LQ 6RIWZDUHVFKXOXQJHQ DXI %HL HLQHU :LHGHUKROXQJV ÖEXQJZHUGHQ)DFKEHJULIIH]XU6RIWZDUHDEJHIUDJW(LQLJHQ7HLOQHKPHUQOLHJWGLH ULFKWLJH'HILQLWLRQDXIGHU=XQJH6LHI¾OOWLKQHQDEHUHUVWLQGHP0RPHQWZLHGHU

2SSRO]HU8UVXOD6

6HPLQDUSKDVHQ

HLQLQGHPVLHDXIGHP3ODW]VLW]HQDQGHPVLHGLH'HILQLWLRQ]XPHUVWHQ0DOJH KÐUWKDEHQ )ÖUGLH7UDLQHUZLUGLQGHQ:LHGHUKROXQJVSKDVHQGHXWOLFKZHOFKH,QKDOWHQRFK QLFKWULFKWLJVLW]HQXQGZHOFKHYRQGHQ7HLOQHKPHUQQRFKYHUVW¾UNWJHÖEWZHUGHQ PÖVVHQ

Reihenfolge der Lernphasen 'LH 5HLKHQIROJH GHU HLQ]HOQHQ 3KDVHQ LVW YDULDEHO (LQH ,QIRUPDWLRQVSKDVH NDQQ VLFK DXFK DQ HLQH %HDUEHLWXQJV XQG $XVZHUWXQJVSKDVH DQVFKOLH¹HQ ,Q GLHVHP )DOO KDEHQ GLH 7HLOQHKPHU ]XYRU HLQH $XIJDEH DP 6\VWHP PLW +LOIH GHU 7UDL QLQJVXQWHUODJHQ JHOÐVW ,Q GHU DQVFKOLH¹HQGHQ ,QIRUPDWLRQVSKDVH ZHUGHQ GLH (U IDKUXQJHQGHU7HLOQHKPHUGXUFKGLH6HPLQDUOHLWXQJV\VWHPDWLVLHUWXQGLQGHQ*H VDPW]XVDPPHQKDQJGHU6RIWZDUHHLQJHRUGQHW 'LH YHUVFKLHGHQHQ /HUQW\SHQ EHYRU]XJHQ XQWHUVFKLHGOLFKH .XUVDUFKLWHNWXUHQ 'LHHUVWH9DULDQWHHLJQHWVLFKEHVRQGHUVIÖUGLH/HUQW\SHQ'LYHUJHU$VVLPLODWR UHQXQG&RQYHUJHUZ¾KUHQGGLH]ZHLWH9DULDQWHVLFKHKHUIÖUGLH$FFRPRGDWRUHQ HLJQHW'LHVHOHUQHQDPEHVWHQZHQQVLHVLFKGHQ/HUQVWRIIVHOEVWVW¾QGLJHUDUEHL WHQ 8P DOOH /HUQW\SHQ ]X HUUHLFKHQ VROOWHQ QLFKW DOOH /HUQHLQKHLWHQ QDFK GHP JOHLFKHQ6FKHPDDXIJHEDXWVHLQ-HQDFK/HUQHLQKHLWXQG/HUQIRUWVFKULWWNDQQGHU 6HPLQDUDXIEDXXQWHUVFKLHGOLFKVHLQ

5HLKHQIROJHGHU/HUQSKDVHQ

=X %HJLQQ HLQHV ,77UDLQLQJV ZHQQ GLH 7HLOQHKPHU QRFK XQVLFKHU VLQG XQG QRFKZHQLJ(UIDKUXQJPLWGHUQHXHQ6RIWZDUHEHVLW]HQLVWHVVLQQYROOGLH/HUQ HLQKHLWHQVW¾UNHU]XVWUXNWXULHUHQ-HZHLWHUGDV6HPLQDUIRUWJHVFKULWWHQLVWXQGMH PHKU9RUNHQQWQLVVHGHU.XUVEHVLW]WGHVWRO¾QJHUNÐQQHQGLH(UDUEHLWXQJVSKDVHQ JHSODQWZHUGHQ,QGLHVHU3KDVHNÐQQHQVLFKGLH7HLOQHKPHUPLWGHQYHUVFKLHGH QHQ+LOIHV\VWHPHQGHU6RIWZDUHXQGGHQ6FKXOXQJVXQWHUODJHQYHUWUDXWPDFKHQ $P KÐFKVWHQ LVW GLH $XIPHUNVDPNHLW ]X %HJLQQ HLQHV /HUQYRUJDQJHV 'DQQ ZLUG DP VFKQHOOVWHQ JHOHUQW -H O¾QJHU GLH /HUQSKDVH DQGDXHUW XQG MH Q¾KHU GDV /HUQ]LHO LVW GHVWR JHULQJHU LVW GLH $XIQDKPHI¾KLJNHLW 'HU /HUQVWRII VROOWH DOVR QLFKW DXI HLQPDO ]XP %HLVSLHO LQ HLQHP )ROLHQYRUWUDJ SU¾VHQWLHUW ZHUGHQ VRQ GHUQLQPHKUHUHQNOHLQHQ3RUWLRQHQGLHZLHGHUKROWJHOHUQWZHUGHQ

$QIDQJVVLWXDWLRQ

Anfangssituation

d'HU$QIDQJLVWGLH+¾OIWHGHV*DQ]HQo Aristoteles 6FKRQ$ULVWRWHOHVZXVVWHZLHHQWVFKHLGHQGXQGZLFKWLJGHU%HJLQQXQGGLH$Q IDQJVVLWXDWLRQLQHLQHP6HPLQDUVLQG*HOLQJWGHU$QIDQJVRZLUGDXFKGDVZHLWH UH6HPLQDUJXWYHUODXIHQ0LVVJOÖFNWGHU$QIDQJLVWHVVFKZLHULJHUGDV6HPLQDU HUIROJUHLFKIRUW]XVHW]HQ'HU(LQVWLHJKDW]ZHL6FKZHUSXQNWH'DV6RIWZDUHWKHPD XQGGLH6HPLQDUWHLOQHKPHU $P$QIDQJHLQHV7UDLQLQJVJHKWHVQLFKWXPGLH,QKDOWH'LH$QIDQJVSKDVHLVW YRUDOOHPHLQH2ULHQWLHUXQJVSKDVHLQGHU7HLOQHKPHUXQG7UDLQHUHUVWHLQPDOIRO JHQGHVZLVVHQZROOHQ • 0LW ZHP EHILQGH LFK PLFK LP 6HPLQDU" 'LH 7HLOQHKPHU XQG 7UDLQHU ZROOHQ VLFKJHJHQVHLWLJNHQQHQOHUQHQ • :DVNRPPWDXIPLFK]X"'LH7HLOQHKPHUZROOHQGHQ7DJHVDEODXIXQGGLH6H PLQDULQKDOWHNHQQHQOHUQHQ'LH7UDLQHUZROOHQGLH(UZDUWXQJHQXQG:ÖQVFKH GHU7HLOQHKPHUDEIUDJHQ • :LH NDQQPXVV LFK PLFK YHUKDOWHQ" 'LH 7HLOQHKPHU ZROOHQ ZLVVHQ RE GLH 6WLPPXQJLP.XUVORFNHURGHUIRUPHOOLVWZLHYLHOH)UDJHQVLHVWHOOHQGÖUIHQ REVLH6FKZ¾FKHQXQG)HKOHU]XJHEHQNÐQQHQRGHUDXVJHODFKWZHUGHQ 'LHHUVWH7UDLQLQJVSKDVHEHVWLPPWGDV/HUQNOLPDHLQHV.XUVHV,QGLHVHU6LWXD WLRQLVWHVYRUDOOHPZLFKWLJQJVWHXQG9HUXQVLFKHUXQJHQDE]XEDXHQ)ÖUYLHOH 7HLOQHKPHULVWGLH/HUQVLWXDWLRQXQJHZRKQWGDGLH6FKXO]HLWK¾XILJVFKRQODQJH KHULVW9LHOHIUDJHQVLFKREVLHPLWGHP/HUQWHPSRPLWKDOWHQNÐQQHQ:LHZHU GHQGLH7UDLQHURGHUGLHDQGHUHQ7HLOQHKPHUDXI)HKOHUUHDJLHUHQ"=XGHPVLQGGLH *UXSSHQVWUXNWXUXQGGLH5ROOHQGHU(LQ]HOQHQQRFKQLFKWJHNO¾UW'HQQHQWZHGHU NHQQHQVLFKGLH7HLOQHKPHUQLFKWRGHUVLHWUHIIHQLQHLQHUXQJHZRKQWHQ6LWXDWLRQ DXI EHNDQQWH .ROOHJHQ 'LH HLQ]LJH 5ROOH GLH NODU GHILQLHUW LVW LVW GLH 5ROOH GHU 7UDLQHU 'HVKDOE HUZDUWHQ GLH 7HLOQHKPHU YRQ LKQHQ GDVV VLH HLQH DQJHQHKPH 6HPLQDUDWPRVSK¾UHVFKDIIHQXQGGHQ7UDLQLQJVEHJLQQVWUXNWXULHUHQ 'RFKDXFKGLH7UDLQHUVLQG]X%HJLQQK¾XILJQHUYÐVXQGDQJHVSDQQW6LHZLV VHQQLFKWZLHGLH7HLOQHKPHUDXILKUH3HUVRQXQGDXIGDV7UDLQLQJVNRQ]HSWUHD JLHUHQZHUGHQ (LQ VDQIWHU (LQVWLHJ GHU QLFKW JOHLFK PLW GHP 7UDLQLQJVWKHPD LQV +DXV I¾OOW HQWVSDQQW GLH $WPRVSK¾UH IÖU EHLGH 6HLWHQ %HJLQQW GDJHJHQ GDV 6HPLQDU JOHLFK PLW GHQ ZLFKWLJVWHQ /HUQLQKDOWHQ ZHUGHQ GLHVH YRP .XUV VFKZHUHU DXIJHQRP PHQGDLQGHU5HJHODOOHQRFKGDPLWEHVFK¾IWLJWVLQGVLFKLQGHUQHXHQ6LWXDWLRQ ]XRULHQWLHUHQ S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

'XUFKIÖKUXQJGHU$QIDQJVSKDVH

'LH0HWKRGHQGLHDP$QIDQJHLQHV6HPLQDUVHLQJHVHW]WZHUGHQKDEHQPHKUH UH$XIJDEHQ • • • • •

6LHPDFKHQGLH7HLOQHKPHUXQGGDV7UDLQHUWHDPPLWHLQDQGHUEHNDQQW 6LHNO¾UHQDEZDVEHLGH6HLWHQYRQGHP7UDLQLQJHUZDUWHQ 6LHPDFKHQQHXJLHULJDXIGDV7UDLQLQJ 6LHVFKDIIHQHLQHORFNHUHXQGHQWVSDQQWH/HUQDWPRVSK¾UH 6LHEDXHQQJVWHGXUFKHLQHQVDQIWHQ(LQVWLHJLQGDV,77KHPDDE 'LH$QIDQJVSKDVHGDXHUWHWZDHLQH6WXQGH

Durchführung der Anfangsphase ,QGHU$QIDQJVSKDVHGHV6HPLQDUVVROOWH)ROJHQGHVEHDFKWHQZHUGHQ'DEHLNDQQ GLH5HLKHQIROJHYDULLHUHQ • • • • • • • • •

%HJUÖ¹XQJGHU7HLOQHKPHU 9RUVWHOOXQJGHU7HLOQHKPHU 9RUVWHOOXQJGHV7UDLQHUWHDPV 9RUVWHOOXQJGHU7UDLQLQJVLQKDOWHXQG7UDLQLQJV]LHOH 9RUVWHOOXQJ GHV 7DJHVDEODXIV $P EHVWHQ LP 5DXP YLVXDOLVLHUHQ XQG DXI GLH 3DXVHQKLQZHLVHQ (UZDUWXQJVKDOWXQJYRQGHQ7HLOQHKPHUQXQGGHQ7UDLQHUQDENO¾UHQ *HPHLQVDPH.RPPXQLNDWLRQVUHJHOQYHUHLQEDUHQ 2UJDQLVDWRULVFKHVEHVSUHFKHQ (LQVWLHJLQV6HPLQDUWKHPD

'LHVH$QIRUGHUXQJHQNÐQQHQPHLVWHQVQLFKWPLWHLQHUHLQ]LJHQ0HWKRGHDEJH GHFNWZHUGHQ(VVROOWHGHVKDOEJHNO¾UWZHUGHQIÖUZHOFKHQ=ZHFNGLHMHZHLOLJHQ 0HWKRGHQ HLQJHVHW]W ZHUGHQ %HLVSLHOVZHLVH VROOHQ VLFK GLH 6HPLQDUWHLOQHKPHU NHQQHQOHUQHQRGHUVROOLQGDV6HPLQDUWKHPDHLQJHVWLHJHQZHUGHQ" Hinweis: $FKWHQ6LHLQGHU(LQVWLHJVSKDVHDXI,KUH:RUWZDKOZHQQ6LHGLH0H WKRGHQDQPRGHULHUHQ6RNDQQHWZDGHU%HJULIId6SLHOoQHJDWLYDXIJHIDVVWZHUGHQ (LQLJH 7HLOQHKPHU PÐFKWHQ dQLFKW VSLHOHQo 9HUZHQGHQ 6LH GDKHU ]XU EHVVHUHQ $N]HSWDQ]%HJULIIHZLHd*HG¾FKWQLVWUDLQLQJo¶EXQJ0HWKRGHNXU]H$NWLRQRGHU 7UDLQLQJVHLQKHLW

$QIDQJVVLWXDWLRQ

Checkliste zur persönlichen Vorbereitung %HLGHU3ODQXQJHLQHU$QIDQJVVLWXDWLRQZHUGHQXQWHUVFKLHGOLFKH)DNWRUHQEHDFK WHW 'LH IROJHQGH &KHFNOLVWH ]XU SHUVÐQOLFKHQ 9RUEHUHLWXQJ KLOIW ,KQHQ EHL GHU 9RUEHUHLWXQJ Faktor: Ich • 0HLQ6HOEVWYHUVW¾QGQLVDOV7UDLQHU" • 0HLQH5ROOHQLP6HPLQDU" • 0HLQH6WLPPXQJYRUGHP6HPLQDU" • :DVPÐFKWHLFKLQGHP6HPLQDUHUUHLFKHQ" • :DVPÐFKWHLFK1HXHVLP6HPLQDUDXVSURELHUHQ" Hinweis: 'DPLW 6LH DOV 7UDLQHU DXIJUXQG ,KUHU JUR¹HQ (UIDKUXQJ XQG YLHOOHLFKW DXFK VFKRQ HLQJHVWHOOWHQ 5RXWLQH QLFKW GHP d%XUQRXW6\QGURPo HUOLHJHQ HPS ILHKOWHVVLFKGDVV6LHLPPHUPDOZLHGHUHWZDV1HXHVLP6HPLQDUDXVSURELHUHQ (LQDQGHUHU(LQVWLHJRGHUHLQQHXHV:DUPXSQDFKGHU3DXVH6RODQJH6LHVHOEVW JHVSDQQWVLQGZLHHLQH*UXSSHDXI,KUHQHXH0HWKRGHUHDJLHUWEOHLEWGDV¶EHUUD VFKXQJVPRPHQWHUKDOWHQ)DOOVGDV1HXHJXWDQNRPPWJLEWGDV,KQHQDXFKQRFK HLQHQ ZHLWHUHQ 0RWLYDWLRQVVFKXE LP 6HPLQDU 'LHV KLOIW JHJHQ 0RQRWRQLH XQG 'HPRWLYDWLRQXQGHUK¾OWGLH6SDQQXQJ Faktor: Teilnehmergruppe • • • • •

)UHLZLOOLJNHLW" $OWHUGHUHLQ]HOQHQ7HLOQHKPHU" $XVZHOFKHQ$EWHLOXQJHQRGHUZHOFKHQ8QWHUQHKPHQNRPPHQGLH7HLOQHKPHU" =LHOH" 3RVLWLRQGHV(LQ]HOQHQ" Faktor: Beziehungen • • • • • •

1¾KHr'LVWDQ]XQWHUHLQDQGHU 9HUWUDXHQ]XHLQDQGHU" .RQNXUUHQ]" .RQIOLNWH" $XWRULW¾W" %H]LHKXQJ]XP7UDLQLQJVWHDP" Faktor: Methoden • • • • •

=XVDPPHQVHW]XQJ"(LQ]HODUEHLW*UXSSHQDUEHLW3OHQXPVDUEHLW" /HUQPHWKRGH":LHVROOHQGLH7HLOQHKPHUGHQ6WRIIHUOHUQHQ" $EODXI"K¾XILJHURGHUVHOWHQHU0HWKRGHQZHFKVHO" 0HGLHQ" 0DWHULDOLHQ8QWHUODJHQ"

&KHFNOLVWH]XUSHUVÐQOLFKHQ9RUEHUHLWXQJ

Faktor: Inhalte • • • • •

,QIRUPDWLRQHQ" 3UREOHPOÐVXQJVVWUDWHJLHQ" )DOOEHLVSLHOH" ¶EXQJHQ" =LHOH" Faktor: System und Umfeld • • • •

6WDWXVGHV.XUVHV")ÖKUXQJVNU¾IWHRGHU6DFKEHDUEHLWHU" 2UJDQLVDWLRQ"5¾XPH=HLWHQ9HUSIOHJXQJ" $EOHQNXQJHQYRQDX¹HQ"+LW]H/¾UPRGHUHQJH5¾XPH" (UZDUWXQJHQGHV$XIWUDJJHEHUV"

Checkliste zur persönlichen Vorbereitung

$QIDQJVVLWXDWLRQ

Checkliste Anfangssituation Technik )XQNWLRQLHUHQDOOH&RPSXWHU" +DEHQDOOH7HLOQHKPHU=XJDQJ]XP7UDLQLQJVV\VWHP" 6LQGDOOH3URJUDPPHVWDQGDUGP¾¹LJNRQILJXULHUW" 6LQGGLH¶EXQJVGDWHLHQLQVWDOOLHUW" )XQNWLRQLHUWGHU%HDPHU" Material 0RGHUDWLRQVNRIIHU 3LQQZDQG3LQQZ¾QGH )OLS&KDUW 2YHUKHDGSURMHNWRU &'6SLHOHU.DVVHWWHQUHFRUGHU 0DWHULDOIÖU¶EXQJHQ %DOO=DXEHUZÖUIHO6SLHOPDWUL[ 1DPHQVVFKLOGHU Seminareinstieg 9RUVWHOOXQJGHU7UDLQHU :HUGHJDQJ3HUVRQHWF 9RUVWHOOXQJVUXQGH7HLOQHKPHU :HOFKHV9RUVWHOOXQJVVSLHO" 7HLOQHKPHUHUZDUWXQJHQDEIUDJHQ 9RUNHQQWQLVVHGHU7HLOQHKPHUDEIUDJHQ 6HPLQDUSURJUDPPYRUVWHOOHQ /HUQ]LHOHGLGDNWLVFKH*UXQGODJHQ 7DJHVDEODXI =HLWSODQXQJPLW3DXVHQ/HUQLQKDOWH 2UJDQLVDWRULVFKH+LQZHLVH .XUV]HLWHQ9HUSIOHJXQJ7RLOHWWHQ )HVWOHJXQJGHUd.XUVUHJHOQo :LHXQGZDQQNÐQQHQ)UDJHQJHVWHOOWZHUGHQ" :HUVWHOOWGLH7HLOQDKPHEHVFKHLQLJXQJHQDXV"

erledigt

d-HW]WLVWDEHU6FKOXVVor'XUFKIÖKUXQJGHU6FKOXVVVLWXDWLRQ

Schlusssituation

)ÖUHLQHQJHOXQJHQHQ$EVFKOXVVHLQHV,77UDLQLQJVLVWHLQHJUÖQGOLFKH9RUEHUHL WXQJ JHQDXVR ZLFKWLJ ZLH HLQH JHQDXH 3ODQXQJ GHV .XUVEHJLQQV =X %HJLQQ GHV .XUVHVJLQJHVGDUXPVLFKJHJHQVHLWLJNHQQHQ]XOHUQHQXQGHLQHHQWVSDQQWHXQG ORFNHUH $WPRVSK¾UH KHU]XVWHOOHQ 'DJHJHQ LVW GDV =LHO GHU 6FKOXVVVLWXDWLRQ VLFK ]XYHUDEVFKLHGHQXQGHLQ(QGHGHV.XUVHV]XVHW]HQ 'LH6FKOXVVSKDVHKDW]ZHL6HLWHQ$XIGHUHLQHQ6HLWHJHKWHVXPGHQLQKDOWOL FKHQ7UDQVIHUGDVKHL¹WZLHZHUGHQGLH7UDLQLQJVLQKDOWHLP$UEHLWVDOOWDJXPJH VHW]WXQGYHUWLHIW$XIGHUDQGHUHQ6HLWHJHKWHVXPGHQ$EVFKLHGYRQGHU/HUQ JUXSSH0LWGHP(QGHGHV.XUVHVOÐVWVLFKGLH/HUQJUXSSHDXI%HL,77UDLQLQJV VLQGGLHVR]LDOHQ,QWHUDNWLRQHQQLFKWJDQ]VRLQWHQVLYZLH]XP%HLVSLHOEHL.RP PXQLNDWLRQVVHPLQDUHQGDGLH7HLOQHKPHUYLHO=HLWPLWGHP3&YHUEULQJHQ'HQ QRFK HQWVWHKW GXUFK GLH JHPHLQVDPH $UEHLW LP 6HPLQDU HLQ *UXSSHQJHIÖKO 'HU 7UDLQHU VROOWH GDKHU GLH HQWVSUHFKHQGH =HLW IÖU GLH 6FKOXVVVLWXDWLRQ HLQUHFKQHQ 'LH6FKOXVVSKDVHGDXHUW]ZLVFKHQXQG0LQXWHQ

„Jetzt ist aber Schluss!“ – Durchführung der Schlusssituation $P(QGHGHV,77UDLQLQJVPDFKWVLFKLQGHU5HJHOHLQHJHZLVVH8QUXKHEUHLW(L QLJH SDFNHQ EHUHLWV GLH 7UDLQLQJVXQWHUODJHQ ]XVDPPHQ GD VLH GHQ Q¾FKVWHQ =XJ EHNRPPHQ PÐFKWHQ DQGHUH ZROOHQ QRFK VFKQHOO HLQH OHW]WH )UDJH ORVZHUGHQ 'DPLWGHU.XUVQLFKWDXVHLQDQGHUO¾XIWVROOWHGLH6FKOXVVSKDVHDQJHNÖQGLJWZHU GHQ„Bevor ich sie jetzt in den wohlverdienten Feierabend entlasse, wollen wir in der letzten halben Stunde den Kurs noch einmal Revue passieren lassen.“ )ÖU GLH 'XUFKIÖKUXQJ GHU 6FKOXVVVLWXDWLRQ GHV 6HPLQDUV VROOWHQ 6LH IROJHQGH 3XQNWHEHDFKWHQ'LHDXIJHIÖKUWHQ3XQNWHGLHQHQ]XU$QUHJXQJGLH5HLKHQIROJH NDQQYHU¾QGHUWZHUGHQ • • • • • • • •

2IIHQH)UDJHQ =XVDPPHQIDVVXQJGHU/HUQLQKDOWHXQG/HUQ]LHOHGHV.XUVHV (UJHEQLVGHV.XUVHV 7UDQVIHU:DVNRPPWQDFKGHP.XUV" )HHGEDFNGHU7HLOQHKPHU )HHGEDFNDQGHQ.XUVXQG9HUDEVFKLHGXQJGXUFKGLH7UDLQHU 3ÖQNWOLFKGDV7UDLQLQJEHHQGHQ $XIU¾XPHQGHV6HPLQDUUDXPHV

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

6FKOXVVVLWXDWLRQ

$P(QGHHLQHV6HPLQDUVEOHLEHQPHLVWHQVQRFKHLQLJH)UDJHQRIIHQ'LHVHVROO WHQYRUGHUHLJHQWOLFKHQ6FKOXVVSKDVHJHNO¾UWZHUGHQ*HKHQHLQ]HOQH)UDJHQVHKU LQV'HWDLORGHUVSUHQJHQVLHGHQ=HLWUDKPHQNÐQQHQGLHVHDXFKPLWGHQHLQ]HOQHQ 7HLOQHKPHUQQDFKGHP7UDLQLQJJHNO¾UWZHUGHQ%OHLEHQ)UDJHQRIIHQZHLOVLHYRQ GHQ7UDLQHUQQLFKWEHDQWZRUWHWZHUGHQNÐQQHQRGHUGHQ=HLWUDKPHQVSUHQJHQVROO WHQ GLH $QWZRUWHQ QDFKJHOLHIHUW ZHUGHQ (QWZHGHU DXI ZHLWHUIÖKUHQGH 7UDLQLQJV DQJHERWHKLQZHLVHQRGHUGLH$QWZRUWZLUGQDFKGHP.XUVDQDOOH7HLOQHKPHUYHU VFKLFNW :LFKWLJH /HUQLQKDOWH VROOWHQ DXI NHLQHQ )DOO QRFK VFKQHOO LQ GHU OHW]WHQ KDOEHQ6WXQGHDQJHVSURFKHQZHUGHQdGDPLWGLH7HLOQHKPHUVLHZHQLJVWHQVJHKÐUW KDEHQo'LHVH,QKDOWHZHUGHQVRZLHVRQLFKWEHKDOWHQ$X¹HUGHPHQWVWHKWGHU(LQ GUXFNGDVVGDVZLFKWLJVWHLP.XUVJDUQLFKW]XU6SUDFKHJHNRPPHQLVW'LH7HLO QHKPHUZHUGHQGHQ.XUVXQWHUGLHVHP(LQGUXFNHKHUIUXVWULHUWYHUODVVHQ ,Q GHU 6FKOXVVSKDVH ZLUG GDV 6HPLQDU QRFK HLQPDO ]XVDPPHQJHIDVVW 'LH .XUV]LHOH XQG GDV .XUVHUJHEQLV NÐQQHQ GXUFK GLH 7UDLQHU RGHU GXUFK GLH 7HLO QHKPHUZLHGHUKROWZHUGHQ:HQQQLFKWDOOHJHSODQWHQ6HPLQDU]LHOHHUUHLFKWZXU GHQVROOWHGLHVDXINHLQHQ)DOOYHUVFKZLHJHQRGHUYHUWXVFKWZHUGHQ0HLVWHQVKD EHQGDVGLH7HLOQHKPHUVFKRQVHOEVWJHPHUNW6LQQYROOHULVWHVGLH*UÖQGH]XP %HLVSLHO ]X YLHO 6WRII RGHU ]X JUR¹H /HUQXQWHUVFKLHGH LP *UXSSHQJHVSU¾FK ]X WKHPDWLVLHUHQ9LHOH7HLOQHKPHUZROOHQZLVVHQZLHHVQDFKGHP.XUVZHLWHUJHKW )LQGHQGLH7UDLQLQJVEHLHLQHP.XQGHQVWDWWVROOWHDXIGLHZHLWHUHQ.XUVH)$4 'DWHQEDQNHQ¶EXQJVPÐJOLFKNHLWHQ$QVSUHFKSDUWQHURGHUGLH+RWOLQHKLQJHZLH VHQZHUGHQ%HLRIIHQHQ7UDLQLQJVZHUGHQGLH7UDLQLQJVDQJHERWHYRUJHVWHOOWGLH VLFKDOV)RUWVHW]XQJGHV.XUVHVHLJQHQ $P (QGH GHV 6HPLQDUV JLEW HV HLQH )HHGEDFNUXQGH 7UDLQHU XQG *UXSSH WDX VFKHQ GLH JHPDFKWHQ (UIDKUXQJHQ DXV 'LH $XVZHUWXQJ NDQQ PÖQGOLFK ]XP %HL VSLHOHLQd%OLW]OLFKWoVHLQRGHUVFKULIWOLFKPLWHLQHP%HZHUWXQJVEH]LHKXQJVZHLVH (YDOXLHUXQJVERJHQHUIROJHQ+¾XILJZLUGHLQ7UDLQLQJGXUFKGHQ3URJUDPPSXQNW d6HPLQDUNULWLNoDEJHDUEHLWHW'LHVH$QNÖQGLJXQJZLUGYRQGHQ7HLOQHKPHUQPHLV WHQV DOV 5ÖFNPHOGXQJ DQ GLH 7UDLQHU YHUVWDQGHQ ZLH LKQHQ GDV 7UDLQLQJ JHIDOOHQ KDW ,Q GLHVHP )DOO QHKPHQ VLH GLH 7UDLQHU DOV $XWRULW¾WHQ ZDKU XQG EHQRWHQ VLH 0HLVWHQVZLUGKLHUEHLGHU6FKZHUSXQNWDXIGLH$UEHLWGHV7UDLQHUWHDPVJHOHJWXQG GLH DQGHUHQ $VSHNWH ZLH *UXSSHQDWPRVSK¾UH RGHU /HUQVSD¹ EOHLEHQ XQEHUÖFN VLFKWLJW8PGLHVH3XQNWHPLWHLQ]XEH]LHKHQNÐQQHQEHVWLPPWH)HHGEDFNDVSHNWH YRUJHVFKODJHQZHUGHQd$QGHU*UXSSHIDQGLFKVFKÐQoRGHUd9RQGHU*UXSSHK¾W WH LFK PLU JHZÖQVFKWo 'LH 7UDLQHU VROOWHQ VLFK LPPHU DQ GHQ )HHGEDFNUXQGHQ EHWHLOLJHQ'LHVH5XQGHQKDEHQDXFKHLQH9HQWLOIXQNWLRQ'LH7HLOQHKPHUXQGGLH 7UDLQHUNÐQQHQVLFK/XIWPDFKHQXQGVDJHQZDVLKQHQJXWXQGZDVLKQHQQLFKWVR JXWJHIDOOHQ KDW'LH)HHGEDFNUXQGHQ VLQG DXFKIÖU]XNÖQIWLJH6HPLQDUHZLFKWLJ :DVVROOWHDQGHUVJHPDFKWZHUGHQ":DVVROOWHDXIMHGHQ)DOOEHLEHKDOWHQZHUGHQ" =XP 6FKOXVV YHUDEVFKLHGHW GLH 6HPLQDUOHLWXQJ GLH *UXSSH XQG HQWO¾VVW VLH 'DV 7UDLQLQJVROOWHSÖQNWOLFKHQGHQGDYLHOH7HLOQHKPHUVLFKDXIGLHRIIL]LHOOH$QNÖQ GLJXQJ YHUODVVHQ XQG HYHQWXHOO QRFK ZHLWHUH 9HUSIOLFKWXQJHQ KDEHQ 'DKHU LVW HV ZLFKWLJ GDVV GLH .XUV]HLWHQ QLFKW ÖEHUVFKULWWHQ ZHUGHQ ,VW GHU .XUV VHKU VFKQHOO XQGVRPLWIUÖKHUDOVJHSODQW]X(QGHNDQQVLFKGHU7UDLQHUELV]XPDQJHNÖQGLJWHQ (QGHIÖU)UDJHQ]XU9HUIÖJXQJVWHOOHQRGHUGHQ7HLOQHKPHUQGLH0ÐJOLFKNHLW]XP VHOEVWVW¾QGLJHQ¶EHQJHEHQ

6LHKH.DSLWHO/HUQWKHRULHXQG/HUQSUR]HVVH

$XVZHUWXQJVEÐJHQ

1DFKGHPGLH*UXSSHHQWODVVHQLVW]LHKWGHU7UDLQHUHLQSHUVÐQOLFKHV5HVÖPHH +LOIUHLFKLVWHLQVFKULIWOLFKHV5HVÖPHH'D]XNÐQQHQIROJHQGH)UDJHQEHDQWZRUWHW ZHUGHQ • :DU EHL GHP 7UDLQLQJ GHU 7UDQVIHU YRQ GHQ ¶EXQJHQ ]XP 7DJHVJHVFK¾IW GHU 7HLOQHKPHUJHZ¾KUOHLVWHW" • +DW GLH 7UDLQLQJVNRQ]HSWLRQ ]X GHQ (UZDUWXQJHQ XQG %HGÖUIQLVVHQ GHU 7HLO QHKPHUJHSDVVW" • :HOFKH$QUHJXQJHQKDEHLFKIÖU]XNÖQIWLJH7UDLQLQJVHUKDOWHQ" • 0ÐFKWHLFKHWZDVDP7UDLQLQJVYHUODXIDQGHQ7UDLQLQJVLQKDOWHQXQG7UDLQLQJV ]LHOHQRGHUDQGHQ0HWKRGHQYHU¾QGHUQ" • $QZHQXQGZLHNDQQLFKPHLQH(UIDKUXQJHQGHV,77UDLQLQJVZHLWHUJHEHQ" $EVFKOLH¹HQGU¾XPWGLH6HPLQDUOHLWXQJGHQ7UDLQLQJVUDXPDXI'DEHLNO¾UWVLH IROJHQGH3XQNWH • )XQNWLRQLHUHQDOOHWHFKQLVFKHQ*HU¾WHQRFK" • 6LQGJHQÖJHQG7UDLQLQJVXQWHUODJHQIÖUGHQQ¾FKVWHQ.XUVYRUKDQGHQ+DQGEÖ FKHU¶EXQJVEO¾WWHU " • 6LQGGLH¶EXQJVNRQVWUXNWHDXIGHQ3&V]XUÖFNJHVHW]W" • ,VWJHQÖJHQG3DSLHUIÖUGHQ'UXFNHUGLH)OLS&KDUWVXQG3LQQZ¾QGHYRUKDQGHQ" • 6LQG IÖU GDV Q¾FKVWH 7UDLQLQJ JHQÖJHQG IXQNWLRQLHUHQGH 6WLIWH )ROLHQ 0HWD SODQNDUWHQYRUKDQGHQ" • 6LQGGLH7DIHOQXQG:KLWHERDUGVJHSXW]W" • 6LQGDOOH6FKDXELOGHUXQG3RVWHUDEJHK¾QJW" • 6LQGGLH¶EXQJVSO¾W]HDXIJHU¾XPW" • 6LQGDOOH3&VDXVJHVFKDOWHW"

Auswertungsbögen ,QYLHOHQ6HPLQDUHQZHUGHQGLH7HLOQHKPHUXPHLQHVFKULIWOLFKH$XVZHUWXQJJH EHWHQ0LWGHP%RJHQHUK¾OWGLH6HPLQDUOHLWXQJ]XV¾W]OLFKH,QIRUPDWLRQHQ]XHLQ ]HOQHQ 0HWKRGHQ RGHU .RPPHQWDUH GLH PÖQGOLFK QLFKW JH¾X¹HUW ZXUGHQ 'LH VFKULIWOLFKH$XVZHUWXQJVROOQLFKWQXU]HLJHQREHLQH6FKXOXQJJXWRGHUVFKOHFKW EHXUWHLOWZLUGVRQGHUQDXFKGD]XGLHQHQKHUDXV]XILQGHQZDUXPGDVGHU)DOOLVW =LHOGHV%HLVSLHOERJHQVLVWHV]XEHXUWHLOHQZLHGLHGLGDNWLVFKH.RQ]HSWLRQGHV 7UDLQLQJVEHLGHQ7HLOQHKPHUQDQJHNRPPHQLVW 'HU%HLVSLHOERJHQEHVWHKWDXVIROJHQGHQ%OÐFNHQ • (LQOHLWXQJ(UNO¾UXQJGHV%RJHQV'DWHQ1DPHGHV.XUVHVSHUVÐQOLFKH$QJD EHQGHU7HLOQHKPHUIUHLZLOOLJ • 9RUNHQQWQLVVH • *HVDPWEHXUWHLOXQJ • 5DKPHQEHGLQJXQJHQ$WPRVSK¾UH*UXSSHQJUÐ¹H

6FKOXVVVLWXDWLRQ

• 'LGDNWLVFKH.RQ]HSWLRQGHU6FKXOXQJ0HWKRGHQ6FKXOXQJVXQWHUODJHQ7HDP DUEHLW • 7UDLQHU • /HUQHUIROJ/HUQWHPSR/HUQHUIROJ8PVHW]EDUNHLWGHU6FKXOXQJVLQKDOWHLQGLH 3UD[LV • 'LGDNWLVFKH.RQ]HSWLRQ$QWHLOGHUHLQ]HOQHQ0HWKRGHQ6WRIIPHQJH Beispiel für einen Auswertungsbogen Sehr geehrte Trainingsteilnehmerin, sehr geehrter Trainingsteilnehmer, ZLUELWWHQ6LHXQVGLHVH)UDJHQ]XEHDQWZRUWHQ,KUHSHUVÐQOLFKH0HLQXQJLVWXQV VHKU ZLFKWLJ GHQQ VLH KLOIW XQV GDV 7UDLQLQJ DQ ,KUHQ 9RUVWHOOXQJHQ XQG :ÖQ VFKHQDXV]XULFKWHQXQGJHJHEHQHQIDOOV]XYHUEHVVHUQ 9LHOHQ'DQNIÖU,KUH8QWHUVWÖW]XQJ ,KU7UDLQLQJVWHDP 6FKXOXQJVNXUV 'DWXPGHV.XUVHVYRQrELV 1DPHGHU7UDLQHU Freiwillig:1DPHGHV7HLOQHKPHUV Freiwillig:$EWHLOXQJ Freiwillig:7HOHIRQQXPPHU Bitte YHUVXFKHQ 6LH GLH )UDJHQ ]X EHDQWZRUWHQ LQGHP 6LH GLH HQWVSUHFKHQGHQ )HOGHUDQNUHX]HQX.

$XVZHUWXQJVEÐJHQ

Wie schätzen Sie Ihre Vorkenntnisse ein?

sehr gut

schlecht

6$35

5,9$

,68&&6

schlecht

Wie beurteilen Sie das Training insgesamt?

sehr gut

Wie empfanden Sie die Atmosphäre?

Wie beurteilen Sie die Gruppengröße?

Wie beurteilen Sie die Methoden?

sehr gut

schlecht

sehr gut

schlecht

sehr gut

schlecht

6\VWHPYRUIÖKUXQJHQ

¶EXQJHQPLWVHOEVWVW¾QGLJHU(UDUEHLWXQJ GHV/HUQVWRIIHV

:LHGHUKROXQJVÖEXQJHQ/ÖFNHQWH[W0HWDSODQ

9RUWU¾JH

/HUQ]LUNHO

(YHQWV4XL]

:DUPXSV

6FKOXVVVLWXDWLRQ

Wie beurteilen Sie die Trainingsunterlagen?

sehr gut

schlecht

7UDLQLQJVXQWHUODJHQ

¶EXQJVEO¾WWHU

Wie beurteilen Sie die Teamarbeit?

sehr gut

schlecht

Wie beurteilen Sie die Trainer?

sehr gut

schlecht

)DFKNRPSHWHQ]

9HUVW¾QGOLFKNHLWGHU(UNO¾UXQJHQ

0HWKRGLVFKH.RPSHWHQ]

+LOIHVWHOOXQJ

Wie beurteilen Sie das Lerntempo?

sehr gut

schlecht

Wie beurteilen Sie Ihren Lernerfolg?

sehr gut

schlecht

Wie gut können Sie die gelernten Prozesse in ihre Projektarbeit umsetzen?

sehr gut

schlecht

$XVZHUWXQJVEÐJHQ

Wie beurteilen Sie die Mischung der Methoden?

zu viel

genau richtig

zu wenig

$QWHLOGHU¶EXQJHQDP6\VWHP

$QWHLOGHU¶EXQJHQRKQH6\VWHP

$QWHLOGHU9RUWU¾JHGXUFKGLH7UDLQHU

$QWHLOGHU6\VWHPYRUIÖKUXQJHQ

$QWHLOGHU(YHQWV

$QWHLOGHU:DUPXSV

zu viel

Wie beurteilen Sie die Stoffmenge?

Was hat Ihnen an diesem Training besonders gefallen?

genau richtig

zu wenig

Was würden Sie an diesem Training verbessern?

Auswertungsbögen

6FKOXVVVLWXDWLRQ

Checkliste Schlusssituation Technik 6LQGDOOH¶EXQJVGDWHLHQJHOÐVFKWXQGGLH&RPSXWHUEHUHLW IÖUHLQQHXHV7UDLQLQJ" +DEHQVLFKDOOHYRP7UDLQLQJVV\VWHPDEJHPHOGHW" 6LQGDOOH&RPSXWHUKHUXQWHUJHIDKUHQ" ,VWGHU%HDPHUDXV" Material ,VWGHU0RGHUDWLRQVNRIIHUQRFKYROOVW¾QGLJ" ,VWGLH3LQQZDQGZLHGHUKHUJHVWHOOWIÖUHLQQHXHV7UDLQLQJ" 6LQGQRFKJHQÖJHQGOHHUH%O¾WWHUDXIGHU)OLS&KDUW" ,VWGHU5DXPDXIJHU¾XPW" 6LQGNHLQH&'VXQG.DVVHWWHQPHKULQGHQ*HU¾WHQ" 6LQGGLH*HU¾WHDXVJHVFKDOWHW" ,VWGDV0DWHULDOIÖU¶EXQJHQZLHGHUDQVHLQHP3ODW]" %DOO=DXEHUZÖUIHO6SLHOPDWUL[ 6LQGGLH1DPHQVVFKLOGHUEHUHLWIÖUHLQZHLWHUHV7UDLQLQJ" ,VWGHU2YHUKHDGSURMHNWRUDXV" Seminarabschluss =XVDPPHQIDVVXQJGHV7UDLQLQJVWDJHVGHV7UDLQLQJV 6LQGDOOHRIIHQHQ)UDJHQJHNO¾UWEH]LHKXQJVZHLVHDXIJHQRPPHQ RGHUDXIHLQHQDQGHUHQ7HUPLQYHUWDJW" )HHGEDFNYRQGHQ7HLOQHKPHUQ )HHGEDFNDQGLH7HLOQHKPHU $XVEOLFNDXIGHQQ¾FKVWHQ7DJJHEHQ $XVEOLFNJHEHQZLHNÐQQWHHVQDFK%HHQGLJXQJGHV7UDLQLQJV ZHLWHUJHKHQ" 6FKOXVVZRUWHXQG9HUDEVFKLHGXQJGHU7HLOQHKPHU

erledigt

$OOJHPHLQH=HLWSODQXQJ

Trainingsplanung

'LH ]HLWOLFKH 3ODQXQJ OHJW GHQ 5DKPHQ GHV 7UDLQLQJV IHVW 3ODQHQ 6LH ]XHUVW GLH 3DXVHQGDPLW6LHZLVVHQZLHYLHO=HLW,KQHQIÖUGLH/HUQHLQKHLWHQ]XU9HUIÖJXQJ VWHKW,QVJHVDPWVROOWHQHWZDGHU7UDLQLQJV]HLWDOV/HUQ]HLW]XU9HUIÖJXQJVWH KHQ ZLUG IÖU 3DXVHQ XQG :DUPXSV GHQ (LQVWLHJ XQG $EVFKOXVV GHV 7UDL QLQJVEHQÐWLJW'LHVH=HLWLVWZLFKWLJIÖUHLQJXWHV/HUQNOLPD

Allgemeine Zeitplanung 'DXHUGHV7UDLQLQJV(LQ7UDLQLQJVROOWHPD[LPDO6WXQGHQSUR7DJGDXHUQ GHQQGLH7HLOQHKPHUVLQGQDFK6WXQGHQQLFKWPHKUVHKUDXIQDKPHI¾KLJXQG EHKDOWHQGHXWOLFKZHQLJHU $QIDQJVSKDVHQ$PHUVWHQ7UDLQLQJVWDJGDXHUWHVFLUFDELV0LQXWHQELV HLQH JXWH $WPRVSK¾UH HQWVWDQGHQ LVW XQG GLH 7HLOQHKPHU LP 7UDLQLQJ DQJH NRPPHQVLQG'LH7HLOQHKPHUZROOHQGLH7UDLQHUXQGGLHDQGHUHQ7HLOQHKPHU NHQQHQOHUQHQXQGZLVVHQZDVLQGLHVHP6HPLQDUDXIVLH]XNRPPHQZLUG$Q GHQQDFKIROJHQGHQ7UDLQLQJVWDJHQNDQQGLH(LQVWLHJVSKDVHDXIFLUFDELV 0LQXWHQ YHUNÖU]W ZHUGHQ (V LVW MHGRFK ZLFKWLJ DQ MHGHP 7UDLQLQJVWDJ GLH 7HLOQHKPHU]X%HJLQQZLHGHULQGLH7KHPDWLNHLQ]XIÖKUHQ 6FKOXVVSKDVH 'LHVH LVW HEHQVR ZLFKWLJ ZLH GLH $QIDQJVSKDVH 6LH GDXHUW DP OHW]WHQ6FKXOXQJVWDJFLUFD0LQXWHQ XPGDVJHVDPWH7UDLQLQJQRFKHLQPDO 5HYXHSDVVLHUHQ]XODVVHQRIIHQH)UDJHQ]XNO¾UHQXQGGLHZLFKWLJVWHQ/HUQ ]LHOH]XVDPPHQ]XIDVVHQ7UDLQHUXQG7HLOQHKPHUJHEHQVLFKJHJHQVHLWLJ)HHG EDFN$QGHQGDYRUOLHJHQGHQ7UDLQLQJVWDJHQGDXHUWGLH6FKOXVVSKDVHFLUFD 0LQXWHQ GHQQ GDV =ZLVFKHQIHHGEDFN LVW QLFKW VR DXVIÖKUOLFK ZLH DP OHW]WHQ 7DJ 3DXVHQSODQXQJ)ÖUGLH0LWWDJVSDXVH0LQXWHQGHQQGLH7HLOQHKPHUVROOHQ DXVUHLFKHQG=HLW]XU9HUIÖJXQJKDEHQXPHWZDV]XHVVHQXQGVLFK]XHUKROHQ 'DV JOHLFKH JLOW DXFK IÖU GLH 6HPLQDUOHLWXQJ GLH LQ GLHVHU =HLW QRFK HWZDV QDFKRGHUYRUEHUHLWHQNDQQ $OOJHPHLQHV 3DXVHQVFKHPD /HUQHLQKHLW 0LQXWHQ 0LQXWHQ 3DXVH /HUQ ]HLW0LQXWHQ0LQXWHQ3DXVH/HUQHLQKHLW0LQXWHQ0LQXWHQ3DXVH $QODXI]HLWQDFKGHU0LWWDJVSDXVH0LQXWHQ'LH7HLOQHKPHUEHQÐWLJHQQDFK GHU0LWWDJVSDXVHHWZDV=HLWXPZLHGHULQ6FKZXQJ]XNRPPHQXQGVLFKDXI GLH7UDLQLQJVVLWXDWLRQHLQ]XVWHOOHQ(VLVWGDKHUEHVVHUQLFKWJOHLFKLQV7KHPD HLQ]XVWHLJHQVRQGHUQPLWHLQHP:DUPXSYRQFLUFD0LQXWHQ]XEHJLQQHQ

S. Gerlach, Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

7UDLQLQJVSODQXQJ

Planung der Übungszeiten 0RGHUDWLRQV]HLWHQ3ODQHQVLHDXVUHLFKHQG=HLWHLQXPGLHMHZHLOLJHQ¶EXQJHQ ]XHUNO¾UHQPLQGHVWHQV0LQXWHQSUR¶EXQJ%HLNRPSOH[HUHQ¶EXQJHQHQW VSUHFKHQGPHKU=HLW )ÖUGDV/HUQHQYRQ3UR]HVVHQXQG3URJUDPPDEO¾XIHQ$QI¾QJHUEUDXFKHQHW ZD IÖQI 0DO VR ODQJH ZLH 3URJUDPPSURILV XP GLHVHOEHQ 3UR]HVVH XQG 3UR JUDPPDEO¾XIHGXUFK]XIÖKUHQ1HKPHQ6LHGLH=HLWGLH6LHIÖUGHQ3UR]HVVEH QÐWLJHQPDOIÖQI ¶EXQJVDXIOÐVXQJ 3ODQHQ 6LH IÖU GLH $XIOÐVXQJ QRFK HLQPDO GLH +¾OIWH GHU ¶EXQJV]HLWHLQ'DPLWKDEHQ6LHDOV7UDLQHUDXVUHLFKHQG=HLW)UDJHQ]XEHDQW ZRUWHQXQGEHVWLPPWH9RUJ¾QJHQRFKHLQPDO]XHUNO¾UHQ :LHGHUKROXQJHQ=XU)HVWLJXQJGHU/HUQLQKDOWHLVWHVVLQQYROOGLH/HUQLQKDOWH PHKUIDFK ]X ZLHGHUKROHQ 3ODQHQ 6LH GDKHU GLH HQWVSUHFKHQGHQ :LHGHUKR OXQJV]HLWHQHLQ

Beispiel Trainingspläne 7UDLQLQJVSO¾QHKHOIHQEHLGHU7UDLQLQJVSODQXQJXQGGXUFKIÖKUXQJ6LHHQWKDOWHQ DOOHZHVHQWOLFKHQ,QIRUPDWLRQHQ]XU6FKXOXQJ Zeit

Lernziel

Lerninhalt

r

$QPHOGHQ • $XIUXIHQGHV LQ6$35 6$3/RJRQV • $XVZDKOGHV 0DQGDQWHQ • 8VHUQDPH • 3DVVZRUW

Methode

Trainingsmaterial

• 6HOEVWVW¾QGLJHV • +DQGEÖFKHU (UDUEHLWHQ7HLO • $XIOÐVXQJPLW QHKPHUPHOGHQ 6\VWHPYRUIÖK VLFKPLW+LOIHGHV UXQJ +DQGEXFKHVDQ • $XIOÐVXQJ7UDL QHUPLW6\VWHP YRUIÖKUXQJ

Lernziel (LQ /HUQ]LHO LVW GDV EHREDFKWEDUH 9HUKDOWHQ RGHU :LVVHQ ZLH EHLVSLHOVZHLVH 6RIWZDUHSUR]HVVH $EO¾XIH RGHU $QPHOGHQ LP 3URJUDPP GDV GLH 7HLOQHKPHU QDFK$EVFKOXVVHLQHU/HUQHLQKHLWEHKHUUVFKHQVROOHQ Lerninhalt 'HU/HUQLQKDOWEHVFKUHLEWGLH7UDLQLQJVLQKDOWHGLHQRWZHQGLJVLQGXPGDV/HUQ ]LHO]XHUUHLFKHQ =XP%HLVSLHO8PVLFKLP6$353URJUDPPDQ]XPHOGHQUXIHQGLH7HLOQHKPHU GDV 6$3/RJRQ YRP 'HVNWRS DXV DXI $QVFKOLH¹HQG Z¾KOHQ VLH GHQ ULFKWLJHQ 0DQGDQWHQ LP 6\VWHP DXV ,Q GHU $QPHOGHPDVNH JHEHQ VLH GHQ ULFKWLJHQ 8VHU QDPHQXQGGDV3DVVZRUWHLQ

,QIRUPDWLRQVHOHPHQWGXUFKGLH7UDLQHU

=HQWUDOH%HJULIIH • 0DQGDQW YRQ6$35XQG • %XFKXQJVNUHLV ,68&&6 • 6SDUWH

r

r ,FRQVLQ6$35 %HGHXWXQJGHU'UXFNWDV XQG,68 WHQV\PEROH,FRQV

• %HJUÖ¹XQJ • 9RUVWHOOXQJVUXQGH • 3URJUDPPYRUVWHOOXQJ • $QZHVHQKHLWVOLVWH

6HPLQDUHLQVWLHJ

r

Lerninhalt

Lernziel

Zeit

1. Tag: Basiswissen SAP-R/3 und IS-U/CCS

¶EXQJGHU7HLOQHKPHU

Trainingsplan Basiswissen SAP-R/3 und IS-U/CCS

$QZHVHQKHLWVOLVWH

Trainingsmaterial

:DVLVWZDV7HLOQHKPHU %HJULIIHDXI.DUWHQ EHNRPPHQ%HJULIIHDXI0HWD SODQNDUWHQ6WHOOHQYRUZDVVLH VLFKXQWHUGHQ%HJULIIHQYRU VWHOOHQ %HJULIIHXQG'HILQLWLR .XU]UHIHUDW7UDLQHUVWHO OHQGLHULFKWLJHQ'HILQLWLRQHQ QHQDXI0HWDSODQNDUWHQ YRU %LOGNDUWHQPLW'UXFN 'HILQLWLRQVÖEXQJ ,FRQVZHUGHQJUR¹IRUPDWLJDE WDVWHQV\PEROHQ,FRQV JHELOGHW7HLOQHKPHUHUDUEHL 6REDOGGLHVHJHNO¾UWVLQG ZHUGHQVLHJXWVLFKWEDU WHQLP3OHQXPVJHVSU¾FKGLH LP5DXPDXIJHK¾QJW )XQNWLRQGHU,FRQV

(LQVWLHJVÖEXQJ $VVR]LDWLRQHQ

Methode

%HLVSLHO7UDLQLQJVSO¾QH

$XV]XJDXVGHP6FKXOXQJVSODQIÖU$QZHQGHUVFKXOXQJHQIÖU6$3%HUHLFK ,68&&6

+DQGEXFK%DVLVZLVVHQ 6$35XQG,68&&6

,PSXOVUHIHUDW +DQGEXFKHUNO¾UHQ $XIUXIHQYRQ6$35YRP 'HVNWRSDXV 'LH7HLOQHKPHUPHOGHQVLFK (LQVWLHJVELOGVFKLUPXQG RKQH(UNO¾UXQJPLW+LOIHGHV $QPHOGHYHUIDKUHQ +DQGEXFKHVDQ 'LH7HLOQHKPHUPHOGHQVLFK RKQH(UNO¾UXQJPLW+LOIHGHV +DQGEXFKHVDE

$XIEDXGHV +DQGEXFKHV $QXQG$EPHO GHQEHL6$35

'DWHQPRGHOO,68 • 'HILQLWLRQ GHU6WDPPGDWHQ • %H]LHKXQJ]ZLVFKHQGHQ 6WDPPGDWHQ

r

r

0RGHOOÖEXQJ,68+DXV

.DUWHQDXIGHQHQGLH1D PHQGHU/HLVWHQVWHKHQ ZHUGHQSDUDOOHO]XU 6\VWHPYRUIÖKUXQJ DXIJHK¾QJW

)XQNWLRQVZHLVHGHU%LOG 6\VWHPYRUIÖKUXQJXQG0HWD VFKLUPOHLVWHQXQG,FRQVYRQ SODQVFKDXELOG 6$35 7LWHOOHLVWH 6\PEROOHLVWH 'UXFNWDVWHQOHLVWH 6WDWXVOHLVWH

1DYLJLHUHQDXI GHU%LOGVFKLUP REHUIO¾FKHYRQ 6$35

,68+¾XVHUNOHLQ ,68+DXV',1$ )ROLHQVWLIWH7HVDNUHSS

r

3DXVH

Trainingsmaterial

r

Methode

Lerninhalt

Lernziel

Zeit

7UDLQLQJVSODQXQJ

*UXSSHQG\QDPLN

Gruppendynamik

0LW GHP %HJULII *UXSSHQG\QDPLN ZHUGHQ GLH YHUVFKLHGHQHQ $NWLRQHQ EH]HLFK QHW GLH VLFK ]ZLVFKHQ GHQ HLQ]HOQHQ 0HQVFKHQ LQ GHU *UXSSH DEVSLHOHQ 'LH *UXSSHQG\QDPLN NDQQ GLH $UEHLWVDWPRVSK¾UH SRVLWLY RGHU QHJDWLY EHHLQIOXVVHQ (UVWZHQQVLFKHLQHVWDELOH*UXSSHJHELOGHWKDWHQWVWHKWHLQHJXWH/HUQDWPRVSK¾ UH(QWVFKHLGHQGLVWQLFKWGLH6DFKHEHQHDOVRGDV6HPLQDUWKHPDVRQGHUQGLHSV\ FKRVR]LDOH (EHQH GDV KHL¹W GLH %H]LHKXQJHQ LQQHUKDOE GHU *UXSSH XQG GLH (U ZDUWXQJHQGHU7HLOQHKPHU

0HLVWHQVEOHLEHQGLH(UZDUWXQJHQXQG:ÖQVFKHGHUSV\FKRVR]LDOHQ(EHQHXQ DXVJHVSURFKHQXQGEHHLQIOXVVHQGHQQRFKGHQ9HUODXIHLQHU6FKXOXQJ'LHLP)RO JHQGHQEHVFKULHEHQHQ7HLOQHKPHUUHDJLHUHQVHKUXQWHUVFKLHGOLFKDXIGLH¶EXQJHQ Herr Busemann muss sich weiterqualifizieren, um mit den neuen Kollegen mithal

9JO/DQJPDDFN%%UDXQH.ULFNDX0 :LHGLH*UXSSHODXIHQOHUQW:HLQKHLP 6

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

Grup endy amik

*UXSSHQG\QDPLN

ten zu können. Er steht unter Druck und will so viele Themen wie möglich kennen lernen. Gruppenarbeit, Vorstellungsrunden und Wiederholungsübungen hält er für Zeitverschwendung. Frau Schlosser nimmt privat an der Schulung teil. Sie hat schon immer gerne etwas Neues gelernt und freut sich auf das Seminar. Sie ist allen Methoden gegenüber sehr offen, arbeitet gerne in der Gruppe und ist gespannt auf neue Bekanntschaften.,P/DXIHGHV6HPLQDUVZHUGHQGLHEHLGHQVHKUXQWHU VFKLHGOLFK DXI GLH YHUVFKLHGHQHQ ¶EXQJHQ UHDJLHUHQ =XVWLPPXQJ RGHU $EOHK QXQJ ZHUGHQ DEHU PHLVWHQV dVDFKOLFKo EHJUÖQGHW 'LH HLJHQWOLFKHQ 8UVDFKHQ DXI GHUSV\FKRVR]LDOHQ(EHQHEOHLEHQXQJHQDQQW+HUU%XVHPDQQZLUGEHLVSLHOVZHLVH HLQHVSLHOHULVFKH:LHGHUKROXQJVÖEXQJPLWGHU%HPHUNXQJDEOHKQHQ„Das können wir doch schon und überhaupt, was sollen diese Kinderspielchen?“)UDX6FKORVVHU ZLUGGDJHJHQHLQZHQGHQGDVV„Wiederholungen keinem schaden“XQGVLH„sowieso gerne spielt“,QGLHVHU6LWXDWLRQZHUGHQDXFKGLHDQGHUHQ7HLOQHKPHUUHDJLHUHQ 6FKOLH¹HQ VLH VLFK )UDX 6FKORVVHU DQ ZLUG GHU .XUV VLFKHU EHVVHU YHUODXIHQ DOV ZHQQ GLH 7HLOQHKPHU +HUUQ %XVHPDQQ ]XVWLPPHQ XQG EHVWLPPWH ¶EXQJVIRUPHQ DEOHKQHQ :HU VLFK GXUFKVHW]W K¾QJW RIW PLW GHU 5ROOHQYHUWHLOXQJ LQ HLQHU *UXSSH ]X VDPPHQ:HUZHOFKH5ROOHVSLHOW]HLJWVLFKPHLVWHQVGDUDQZHVVHQ9RUVFKO¾JH YRQGHU*UXSSHÖEHUQRPPHQZHUGHQZHUDOVHUVWHUUHGHWRGHUZHUGLH$UEHLWVHU JHEQLVVHGHU*UXSSHQDUEHLWLP3OHQXPYRUVWHOOW ,QQHUKDOE GHU *UXSSH ELOGHW VLFK RIW HLQH 5DQJRUGQXQJ KHUDXV 'LHVH VLHKW LQ HWZDVRDXV Alpha: 'HURGHUGLH$OSKDKDWGLH5ROOHGLH*UXSSH]XIÖKUHQ]XHUKDOWHQXQGDXI]XEDX HQ$OSKDLVWGHU6SUHFKHUGHU*UXSSHIRUPXOLHUWGHUHQ:ÖQVFKHXQG%HGÖUIQLVVH XQGYHUVXFKWGLHXQWHUVFKLHGOLFKHQ,QWHUHVVHQDXV]XJOHLFKHQ Beta: 'LHV LVW GLH 5ROOH GHV )DFKPDQQVGHU )DFKIUDX +¾XILJ LVW GLHVH 3HUVRQ IÖU GLH ,GHHQILQGXQJXQGGLH*HVWDOWXQJGHV'HQNSUR]HVVHVLQQHUKDOEHLQHU*UXSSH]X VW¾QGLJ Gamma: 6LHQHKPHQDQGHQ*UXSSHQSUR]HVVHQWHLORUJDQLVLHUHQGLHVHDEHUQLFKW,KU9HU KDOWHQLVWDEHUHQWVFKHLGHQGGDIÖUREGHU/HUQSUR]HVVJHOLQJWGHQQVLHHQWVFKHL GHQGDUÖEHUREGLH9RUVFKO¾JHGHU$OSKDVXQG%HWDVÖEHUKDXSWUHDOLVLHUWZHUGHQ NÐQQHQ Omega: ,Q PDQFKHQ *UXSSHQ JLEW HV DXFK HLQHQ $X¹HQVHLWHU RGHU 6ÖQGHQERFN 'LHVHU GLHQWGHU*UXSSHRIWDOV*HJHQELOG]XGHQHLJHQHQ9RUVWHOOXQJHQXQG,GHHQ

9JO*XJHO*ÖQWKHU 3UD[LVSROLWLVFKHU%LOGXQJVDUEHLW0HWKRGHQXQG$UEHLWVKLO

IHQ7ÖELQJHQ6

9JO*XJHO*ÖQWKHU6

*UXSSHQG\QDPLVFKH3UR]HVVHEHL,QKRXVHVFKXOXQJHQ

,P9HUODXIYRQPHKUW¾JLJHQ7UDLQLQJVELOGHQVLFK1RUPHQGLHIÖUGLH(LQ]HO QHQELQGHQGVLQG'DPLWUHJHOWGLH*UXSSHGDV9HUKDOWHQXQWHUHLQDQGHUVRZLHGLH 9RUJHKHQVZHLVHLP6HPLQDU1RWRULVFKH6WÐUHUXQG%HVVHUZLVVHUZHUGHQWHQGHQ ]LHOOYRQGHU*UXSSHLVROLHUW%HL*UXSSHQGLHVHLWO¾QJHUHU=HLWEHVWHKHQZHUGHQ GLHOHLVWXQJVVFKZ¾FKHUHQ0LWJOLHGHUDXIGDV'XUFKVFKQLWWVQLYHDXGHU*UXSSHJH KREHQXQGGLH%HVVHUHQLQLKUHU/HLVWXQJJHEUHPVW'LH*UXSSHYHUKLQGHUWGDPLW ]X JUR¹H 8QWHUVFKLHGH 'LHV LVW IÖU VFKQHOOH /HUQHU SUREOHPDWLVFK 'DPLW GLHVH QLFKWYRQGHU*UXSSHJHEUHPVWZHUGHQVROOWHHVHLQXQWHUVFKLHGOLFKHV/HUQDQJH ERW IÖU VFKQHOOHUH XQG ODQJVDPH /HUQHU JHEHQ ]XP %HLVSLHO HLQHQ /HUQ]LUNHO $XIJUXQG GLHVHU %LQQHQGLIIHUHQ]LHUXQJ ZHUGHQ GLH 8QWHUVFKLHGH IÖU GLH *UXSSH OHLFKWHUDN]HSWLHUEDU 'LHLGHDOH*UXSSHQJUÐ¹HOLHJWEHLFLUFDQHXQ7HLOQHKPHUQ3UREOHPDWLVFKVLQG *UXSSHQGLHPHKUDOV]ZÐOI0LWJOLHGHUKDEHQRGHU]XNOHLQH*UXSSHQ6FKZLHULJ VLQGDXFKXQNODUH%HGLQJXQJHQZLHK¾XILJHU7UDLQHUZHFKVHORGHUHLQHVLFKVW¾Q GLJ¾QGHUQGH*UXSSHQ]XVDPPHQVHW]XQJ,QGLHVHQ)¾OOHQELOGHWVLFKNHLQHVWDELOH *UXSSHQVWUXNWXU(UVWZHQQVLFKHLQHVWDELOH*UXSSHQVWUXNWXUKHUDXVJHELOGHWKDW LQGHUGLH%H]LHKXQJHQ]XHLQDQGHUJHNO¾UWVLQGXQGHVHLQHNODUH$XIJDEHQYHUWHL OXQJJLEWLVWHLQHJXWH$UEHLWVDWPRVSK¾UHPÐJOLFK=X%HJLQQHLQHV6HPLQDUVEH VWHKWPHLVWHQVQRFKNHLQHNODUH*UXSSHQVWUXNWXUXQGGLH=XVDPPHQDUEHLWIXQNWL RQLHUW QRFK QLFKW SUREOHPORV ,GHDOW\SLVFK GXUFKO¾XIW HLQH *UXSSH YLHU 3KDVHQ :LH GLHVH 3KDVHQ DEODXIHQ ZLUG DXFK YRQ GHQ 8PVW¾QGHQ XQWHU GHQHQ HLQ ,7 7UDLQLQJ VWDWWILQGHW EHHLQIOXVVW %HVRQGHUV GHXWOLFK VLQG GLH 8QWHUVFKLHGH ]ZL VFKHQ ,QKRXVHVFKXOXQJHQ GDV KHL¹W 6FKXOXQJHQ EHL GHQHQ VLFK GLH HLQ]HOQHQ 7HLOQHKPHU NHQQHQ XQG RIIHQHQ 7UDLQLQJV EHL GHQHQ VLFK GLH 7HLOQHKPHU QRFK QLFKWNHQQHQ

Gruppendynamische Prozesse bei Inhouseschulungen %HL,QKRXVHVFKXOXQJHQNHQQHQVLFKGLH0LWDUEHLWHU)ÖUGHQ$UEHLWVDOOWDJKDEHQ VLFKVFKRQJUXSSHQG\QDPLVFKH5HJHOQKHUDXVJHELOGHW(LQ%HLVSLHOIÖUVROFKH5H JHOQVLQG+LHUDUFKLHQ(LQLJH+LHUDUFKLHQVLQGIRUPHOOEHLVSLHOVZHLVHZHQQ9RU JHVHW]WH XQG 8QWHUJHEHQH GLHVHOEH 6FKXOXQJ EHVXFKHQ $QGHUH +LHUDUFKLHQ VLQG LQIRUPHOO,QIRUPHOOH+LHUDUFKLHQZHUGHQGXUFKGHQ6WDWXVGHUHLQ]HOQHQ3HUVRQHQ JHELOGHW (LQ KRKHU 6WDWXV HQWVWHKW ]XP %HLVSLHO DXV GHU =XJHKÐULJNHLW ]XP 8Q WHUQHKPHQGHU1HXOLQJLQHLQHU$EWHLOXQJKDWLQGHU5HJHODPZHQLJVWHQ]XVD JHQ 'HU 6WDWXV NDQQ DEHU DXFK DXI EHVRQGHUHQ )¾KLJNHLWHQ EHUXKHQ ZHQQ HLQ 7HLOQHKPHU GHU ([SHUWH GHU $EWHLOXQJ LVW 'LHVH YHUVFKLHGHQHQ LQIRUPHOOHQ +LH UDUFKLHQZHUGHQRIWDQX¹HUXQJHQZLHGLHVHQGHXWOLFK„Herr Schmitt, was meinen Sie als unser Senior denn dazu?“, „Frau Meier ist unsere Frau für komplizierte Fragen“ RGHU „Herr Körber lässt es halt gerne ruhiger angehen“ 1HEHQ GHQ +LHUDUFKLHQ KDEHQ DXFK GLH 5ROOHQ GLH GHQ HLQ]HOQHQ 0LWDUEHLWHUQ ]XJH

9JO%ÐQLQJ8ZH2HIQHU3\6WHIDQ 0RGHULHUHQPLW6\VWHP%HVSUHFKXQJHQHI IL]LHQWVWHXHUQ:LHVEDGHQ6 ,QKRXVHVFKXOXQJHQ VLQG 6FKXOXQJHQ GLH YRQ HLQHP 7UDLQLQJVDQELHWHU LQ HLQHP 8QWHU QHKPHQYRU2UWGXUFKJHIÖKUWZHUGHQ

*UXSSHQG\QDPLN

VFKULHEHQZHUGHQHLQHZLFKWLJH)XQNWLRQ„Herr Paulsen ist unser Clown“RGHU „Frau Meier ist das fleißige Lieschen“ (LQH 5ROOHQYHUWHLOXQJ JLEW HV DEHU QLFKW QXU]ZLVFKHQ.ROOHJHQVRQGHUQDXFK]ZLVFKHQXQWHUVFKLHGOLFKHQ$EWHLOXQJHQ6R JHOWHQ GLH 0LWDUEHLWHU GHU $EWHLOXQJ ;< DOV „ganz harte Jungs“ Z¾KUHQG GLH .ROOHJHQ DXV GHU $EWHLOXQJ $% „ab drei Uhr sowieso schon alle auf dem Weg nach Hause sind“. 'LH JUXSSHQG\QDPLVFKHQ 3KDVHQ EHL ,QKRXVHVFKXOXQJHQ ODX IHQLGHDOW\SLVFKVRDE 1. Formierungsphase ,Q GLHVHU 3KDVH ILQGHQ VLFK GLH HLQ]HOQHQ 7HLOQHKPHU ]X HLQHU 6FKXOXQJVJUXSSH ]XVDPPHQ-HQDFK=XVDPPHQVHW]XQJNDQQGLHVH3KDVHGHU7UDLQLQJVJUXSSHXQ WHUVFKLHGOLFKYHUODXIHQ.RPPHQDOOH7HLOQHKPHUDXVGHUVHOEHQ$EWHLOXQJJHOWHQ ]X$QIDQJGHV6HPLQDUVGLHÖEOLFKHQ+LHUDUFKLHQXQG5ROOHQ'HQ)ÖKUXQJVNU¾I WHQZLUGYRQGHU*UXSSHDXWRPDWLVFKGLH$OSKDUROOH]XJHZLHVHQ$XFKGLHÖEUL JHQ5ROOHQHQWVSUHFKHQGHQ5ROOHQLP$UEHLWVDOOWDJ'LHVZLUGVFKRQDQGHU6LW] RUGQXQJGHXWOLFKGLH0LWDUEHLWHUGLHDOVd*UXSSHQFORZQoJHOWHQYHU]LHKHQVLFK PHLVWHQVLQGLHOHW]WH5HLKH'LH)ÖKUXQJVSHUVRQHQVLW]HQLQGHUHUVWHQRGHULQGHU OHW]HQ 5HLKH $OOH ZHUGHQ LQWHQVLY EHREDFKWHW GLH 6FKXOXQJVVLWXDWLRQ HQWVSULFKW HEHQQLFKWGHP$UEHLWVDOOWDJ*HOWHQGLHEHNDQQWHQ+LHUDUFKLHQRGHUZHUGHQVLFK QHXHELOGHQ"'LH7HLOQHKPHUHUZDUWHQYRQGHQ7UDLQHUQ2ULHQWLHUXQJVKLOIH(LQL JHZROOHQGXUFKGLH6HPLQDUOHLWXQJDEJHVLFKHUWZHUGHQXPVLFKQLFKWYRU9RUJH VHW]WHQ XQG .ROOHJHQ ]X EODPLHUHQ 0DQFKPDO ULFKWHW VLFK GLH *UXSSH DXFK DP 9HUKDOWHQGHU9RUJHVHW]HQXQG.ROOHJHQPLWKRKHP6WDWXVDXV-HQDFKGHPZLH GLHVH DXI GHQ 7UDLQHU XQG GLH (LQIÖKUXQJVSKDVH UHDJLHUHQ YHUK¾OW VLFK DXFK GLH *UXSSH $XFKZHQQGLH7HLOQHKPHUDXVXQWHUVFKLHGOLFKHQ$EWHLOXQJHQNRPPHQJHOWHQ ]XQ¾FKVWHEHQIDOOVGLHÖEOLFKHQ(UZDUWXQJHQ'LH0LWDUEHLWHUGHUHLQ]HOQHQ$EWHL OXQJHQ VLW]HQ LQ GHU 5HJHO ]XVDPPHQ .RPPW GLH 0HKUKHLW GHU 7HLOQHKPHU DXV HLQHU $EWHLOXQJ IÖKOHQ VLFK GLH ÖEULJHQ 7HLOQHKPHU OHLFKW LVROLHUW 'LH 7UDLQHU PÖVVHQGLHVH7HLOQHKPHUDEVLFKHUQ.RPPHQJOHLFKYLHOH0LWDUEHLWHUDXVXQWHU VFKLHGOLFKHQ$EWHLOXQJHQNRPPWHVOHLFKW]XHLQHU3RODULVLHUXQJdZLUoXQGdGLH DQGHUHQo 'LH )RUPLHUXQJVSKDVH I¾OOW K¾XILJ PLW GHU $QIDQJVVLWXDWLRQ ]XVDPPHQ )RO JHQGH'LQJHVROOWHQYRQGHQ7UDLQHUQJHNO¾UWZHUGHQ,QKDOWXQG=LHOHGHV6HPL QDUV0HWKRGHQXQG6HPLQDUDEODXI.RPPXQLNDWLRQVUHJHOQ 2. Konfliktphase ,Q GHU .RQIOLNWSKDVH ZHUGHQ GLH EHVWHKHQGHQ +LHUDUFKLHQ XQG 5ROOHQ QHX GHIL QLHUW'LHVR]LDOH2UJDQLVDWLRQLQQHUKDOEGHU*UXSSHIRUPLHUWVLFK'DEHLNÐQQHQ .RQIOLNWH VRZRKO DXI GHU 6DFK DOV DXFK DXI GHU %H]LHKXQJVHEHQH HQWVWHKHQ ,Q IRUPHOOH+LHUDUFKLHQNÐQQHQLQ)UDJHJHVWHOOWZHUGHQ7HLOQHKPHUGLHGHQQHXHQ 6WRIILQGHU6FKXOXQJJXWEHZ¾OWLJHQNÐQQHQLKUHQ6WDWXVLQGHU5HJHOYHUEHVVHUQ 'LHVNDQQ]X.RQIOLNWHQIÖKUHQ]XP%HLVSLHOZHQQGLH0LWDUEHLWHUGLHELVKHUDXI *UXQGLKUHU%HUXIVHUIDKUXQJRGHU8QWHUQHKPHQV]XJHKÐULJNHLWHLQHQKRKHQ6WDWXV KDWWHQ PLW GHP /HUQVWRII VFKOHFKWHU ]XUHFKWNRPPHQ DOV LKUH .ROOHJHQ 1HKPHQ 9RUJHVHW]WHDQGHU6FKXOXQJWHLONÐQQHQ.RQIOLNWHHQWVWHKHQ1LHPDQGZLOOVLFK YRU VHLQHP &KHI EODPLHUHQ 'LH 5HDNWLRQHQ LQ VROFKHQ )¾OOHQ VLQG VHKU XQWHU

*UXSSHQG\QDPLVFKH3UR]HVVHEHLRIIHQHQ7UDLQLQJV

VFKLHGOLFK(LQLJHdYHUVWHFNHQVLFKKLQWHULKUHQ&RPSXWHUQoXQGVWHOOHQJDUNHLQH )UDJHQDQGHUHZHUGHQHKHUDJJUHVVLYXQGZROOHQVLFKVRZRKOYRUGHU6HPLQDUOHL WXQJDOVDXFKJHJHQÖEHUGHQ.ROOHJHQSURILOLHUHQ)ÖKUXQJVNU¾IWHYHUVXFKHQK¾X ILJ]X]HLJHQGDVVdVLHDOOHVLP*ULIIKDEHQoXQGJHEHQ6FKZLHULJNHLWHQQLFKW]X ,Q *UXSSHQ PLW 7HLOQHKPHUQ DXV YHUVFKLHGHQHQ $EWHLOXQJHQ NDQQ HV ]X HLQHU YHUVW¾UNWHQ 3RODULVLHUXQJ NRPPHQ 'LH *UXSSH ]HUI¾OOW LQ .OHLQJUXSSHQ 'LH HL JHQH.OHLQJUXSSHXQGGLHDQGHUHQd:LUXQGGLH7\SHQYRQGHU$EWHLOXQJ;
Gruppendynamische Prozesse bei offenen Trainings %HL RIIHQHQ 6HPLQDUHQ KDEHQ GLH 7HLOQHKPHU NHLQH JHPHLQVDPH 9RUJHVFKLFKWH 5ROOHQXQG*UXSSHQG\QDPLNHQWZLFNHOQVLFKHUVW 1. Formierungsphase %HLRIIHQHQ7UDLQLQJVNHQQHQVLFKGLH7HLOQHKPHUQLFKW,QGHU)RUPLHUXQJVSKDVH EHREDFKWHQ XQG WHVWHQ VLH GHVKDOE GDV JHJHQVHLWLJH 9HUKDOWHQ:HOFKH 5ROOHQGLH HLQ]HOQHQ 7HLOQHKPHU KDEHQ RGHU ZHOFKH LKQHQ ]XJHVFKULHEHQ ZHUGHQ ZLUG RIW VFKRQLQGHU9RUVWHOOXQJVUXQGHGHXWOLFK'LH$OSKDDQZ¾UWHUVLW]HQPHLVWHQVLQGHU HUVWHQRGHUOHW]WHQ5HLKH$OSKDVUHGHQEHLVSLHOVZHLVHK¾XILJLQGHU:LU)RUP„Ich erwarte, dass wir in diesem Seminar einen Einstieg in die Textverarbeitung bekommen. Ich denke, dass es für die meisten wichtig ist, am Ende des Seminars Serienbriefe schreiben zu können.“7HLOZHLVHZHUGHQGHQ(LQ]HOQHQDXFKEHVWLPPWH

*UXSSHQG\QDPLN

5ROOHQGXUFKGLH*UXSSH]XJHVFKULHEHQ7HLOQHKPHUPLW%HUXIHQGLHJHVHOOVFKDIW OLFKKRFKDQJHVHKHQVLQGRGHUVROFKHGLHEHLEHNDQQWHQ)LUPHQDUEHLWHQEHNRP PHQYRQGHQDQGHUHQ7HLOQHKPHUQK¾XILJHLQHQKÐKHUHQ6WDWXV]XJHZLHVHQ 'DHVDEHUQRFKNHLQH5ROOHQNO¾UXQJRGHU6HPLQDUUHJHOQJLEWGLHDOV2ULHQWLH UXQJVKLOIHGLHQHQZHUGHQDQGLH6HPLQDUOHLWXQJKRKH(UZDUWXQJHQJHVWHOOWGHQQ VLHVROOGLHJUXQGOHJHQGHQ6HPLQDUUHJHOQIHVWOHJHQ'LH(LQ]HOQHQZROOHQYRQGHU *UXSSHDQJHQRPPHQZHUGHQ 2. Konfliktphase 1DFKGHP VLFK GLH *UXSSH EHREDFKWHW KDW ELOGHQ VLFK .OHLQJUXSSHQ 'LH VR]LDOH 2UJDQLVDWLRQLQQHUKDOEGHU*UXSSHIRUPLHUWVLFK'LH5ROOHQGHUHLQ]HOQHQ*UXS SHQPLWJOLHGHU VLQG ZHQLJHU VWDUN YRUEHOHJW DOV EHL ,QKRXVHVFKXOXQJHQ ,Q GLHVHU 3KDVHNDQQHV]X3RVLWLRQVN¾PSIHQXPGLH5ROOHQLQGHU*UXSSHNRPPHQ'DEHL NÐQQHQ.RQIOLNWHVRZRKODXIGHU6DFKDOVDXFKDXIGHU%H]LHKXQJVHEHQHHQWVWH KHQ'LHVH.RQIOLNWHNÐQQHQ]ZLVFKHQHLQ]HOQHQ7HLOQHKPHUQHLQHP7HLOQHKPHU XQG HLQHU .OHLQJUXSSH RGHU ]ZLVFKHQ ]ZHL .OHLQJUXSSHQ DXIEUHFKHQ (V NÐQQHQ DXFK 3RODULVLHUXQJHQ VWDWWILQGHQ $XFK GLH 3RVLWLRQ GHU 7UDLQHU NDQQ LQ GLHVHU 3KDVHYHUVW¾UNWNULWLVFKHQ)UDJHQXQWHU]RJHQZHUGHQ'HU7UDLQHUKDWKLHUYRUDO OHP HLQH 0RGHUDWRUHQUROOH 'LH $XIJDEH GHV 0RGHUDWRUV LVW HV GLH .RQIOLNWH ]X HQWVFK¾UIHQ XQG JHPHLQVDPH .RPPXQLNDWLRQVUHJHOQ PLW GHU *UXSSH ]X HUDUEHL WHQ ,P 9HUODXI GHV 6HPLQDUV LVW HV GLH $XIJDEH GHV 7UDLQHUV GDUDXI ]X DFKWHQ GDVVGLHVH5HJHOQDXFKHLQJHKDOWHQZHUGHQ 3. Normierungsphase 9HUO¾XIWZLHEHL,QKRXVHVFKXOXQJHQ 4. Arbeitsphase 9HUO¾XIWZLHEHL,QKRXVHVFKXOXQJHQ

Pro und Contra Gruppenarbeit 'DV/HUQHQLQGHU*UXSSHELHWHWIROJHQGH9RUWHLOH • (VHUKÐKWGLH.UHDWLYLW¾WXQG9LHOIDOWGHU,GHHQXQG,QIRUPDWLRQHQ'LH*UXS SHQPLWJOLHGHUKDEHQXQWHUVFKLHGOLFKH3UREOHPOÐVXQJVDQV¾W]H • (VVWHLJHUWGLH0RWLYDWLRQGXUFKGDV=XVDPPHQWUDJHQXQWHUVFKLHGOLFKHU,GHHQ • 'LH*UXSSHVW¾UNWGHQ(LQ]HOQHQGHQQQLFKWGLH(LQ]HOQHQEHJHKHQHLQHQ)HK OHURGHUILQGHQHLQH/ÐVXQJVRQGHUQGLH*UXSSH6REDOGHLQH/ÐVXQJJHIXQGHQ ZXUGHSDUWL]LSLHUHQDOOHDQGHP(UIROJ • 'HU :HWWEHZHUE ]ZLVFKHQ GHQ *UXSSHQ HLQH /ÐVXQJ ]X ILQGHQ IÐUGHUW GLH 0RWLYDWLRQ • 6REDOG EHL HLQHU /HUQJUXSSH HLQ VWDUNHV d:LUo*HIÖKO HQWVWDQGHQ LVW NÐQQHQ 0HLQXQJVXQWHUVFKLHGHXQG.RQIOLNWHLQQHUKDOEGHU*UXSSHOHLFKWHUJHOÐVWZHU GHQ

7LSSV]XU.RQIOLNWOÐVXQJ

9RQ GHU 6HPLQDUOHLWXQJ NDQQ GLHV XQWHUVWÖW]W ZHUGHQ LQGHP VLH /HUQJUXSSHQ ELOGHWGLHPÐJOLFKVWNOHLQVLQGDPEHVWHQ]ZHLELVGUHL7HLOQHKPHU 'DPLWDXFK DOOH *UXSSHQ PRWLYLHUW VLQG LKUH $XIJDEHQ ]X OÐVHQ ILQGHW HLQH 5ÖFNNRSSHOXQJ GHU $UEHLWVHUJHEQLVVH LP 3OHQXP VWDWW 6RZRKO Z¾KUHQG GHU $UEHLWVSKDVHQ DOV DXFKLP3OHQXPHUKDOWHQGLHHLQ]HOQHQ.OHLQJUXSSHQYRQGHU6HPLQDUOHLWXQJ$Q HUNHQQXQJ XQG DXVUHLFKHQG +LOIHVWHOOXQJ 'LH $XIJDEHQ VROOWHQ VR JHVWHOOW VHLQ GDVV DOOH *UXSSHQ (UIROJVHUOHEQLVVH KDEHQ XQG GHQ 6SD¹ DQ GHU QHXHQ 6RIWZDUH QLFKWYHUOLHUHQ'DPLWGLH*HVDPWJUXSSHQLFKWLQ.OHLQJUXSSHQ]HUI¾OOWVROOWHQGLH *UXSSHQZ¾KUHQGGHV6HPLQDUVLPPHUZLHGHUQHXJHPLVFKWZHUGHQ 'LH*UXSSHQDUEHLWKDWDXFKHLQLJH1DFKWHLOH • 'LH (LQ]HOQHQ NÐQQHQ QLFKW XQHLQJHVFKU¾QNW GHP HLJHQHQ /HUQWHPSR IROJHQ VRQGHUQPÖVVHQVLFKDXIGLH*UXSSHHLQVWHOOHQ • (V JLEW HLQHQ HUKÐKWHQ .RRUGLQDWLRQVEHGDUI GD QLFKW QXU GDV HLJHQH /HUQHQ VRQGHUQDXFKGDV/HUQHQGHU*UXSSHRUJDQLVLHUWXQGNRRUGLQLHUWZHUGHQPXVV :LHZROOHQZLUYRUJHKHQ":HUPDFKWHLJHQWOLFKZDV" ,QJHVDPWÖEHUZLHJHQGLH9RUWHLOHGHU*UXSSHQDUEHLW

Tipps zur Konfliktlösung ,Q HLQHP 6HPLQDU NDQQ DXFK HLQH QHJDWLYH *UXSSHQG\QDPLN HQWVWHKHQ 8UVDFKH GDIÖUNÐQQHQHLQ]HOQH7HLOQHKPHUVHLQGLHDXIJUXQGLKUHV&KDUDNWHUVLKUHU*UXS SHQUROOH RGHU LKUHU 3HUVÐQOLFKNHLW HLQH EHVRQGHUH 5ROOH HLQQHKPHQ $XI GLHVH 9HUKDOWHQVZHLVHQ NDQQ GHU 7UDLQHU UHDJLHUHQ +¾XILJ HUZDUWHW DXFK GLH *UXSSH YRQ GHU 6HPLQDUOHLWXQJ HLQH DQJHPHVVHQH 5HDNWLRQ %HVRQGHUV ZLFKWLJ LVW GDEHL GHU=HLWSXQNW=X%HJLQQHLQHV6HPLQDUVZHQQVLFKGLH*UXSSHQRFKQLFKWNHQQW JLEWHVQRFKNHLQH0HFKDQLVPHQRGHU5HJHOQGHU*UXSSHIÖU.RQIOLNWH,QGLHVHU 3KDVH GHV 6HPLQDUV LVW YRU DOOHP GLH .RQIOLNWI¾KLJNHLW GHV 7UDLQHUV JHIRUGHUW .ÐQQHQ GLH 3UREOHPH JHOÐVW ZHUGHQ VR VWHLJW GLH $XWRULW¾W GHU 6HPLQDUOHLWXQJ 5HDJLHUWGLH6HPLQDUOHLWXQJQLFKWDQJHPHVVHQVLQNWGHUHQ$QHUNHQQXQJ

*UXSSHQG\QDPLN

Typische Teilnehmer Typ

Merkmal

Erklärung

Verhalten der Trainer

Quasselstrippe

− VXFKW$QHUNHQ − NRPPWYRP QXQJ +XQGHUWVWHQLQV 7DXVHQGVWH − I¾QJWHUVWEHLP 5HGHQDQ]XGHQ − UHGHWRKQH3XQNW NHQ XQG.RPPD − PÐFKWHVHLQ:LV − LVWNDXP]XXQ VHQNXQGWXQ WHUEUHFKHQ − PHOGHWVLFKVW¾Q GLJ

Aggressiver

− UHDJLHUWdXQVDFK OLFKo − JUHLIWVFKQHOO 3HUVRQHQSHUVÐQ OLFKDQ − HPRWLRQDOKHIWLJ − LURQLVFK − VDUNDVWLVFK − OHLFKWUHL]EDU

− LVWVWDUNDQJH VSDQQW − PÐFKWHJHKÐUW ZHUGHQ − ZLOODQHUNDQQW ZHUGHQ − IÖKOWVLFKXQYHU VWDQGHQ − LVWGXUFKEHVWLPP WH3HUVRQHQYHUXQ VLFKHUW

− JHODVVHQXQGUXKLJEOHLEHQ − $QOLHJHQXQG)RUGHUXQ JHQVDFKOLFKDXIJUHLIHQ XQGGLH*UXSSHGD]XPLW HLQELQGHQ − VLQQYROOH$XIJDEHQXQG $QHUNHQQXQJJHEHQ − 9RUJHKHQPLWGHP7HLO QHKPHULQGHU3DXVHEH VSUHFKHQ

Nörgler

− ¾X¹HUWVLFK]X DOOHPQHJDWLY − YHUEUHLWHWHLQH VFKOHFKWH$WPR VSK¾UH − GLVWDQ]LHUWVLFK − ZHUWHWYLHOHVDE

− LVWIUXVWULHUWYRQ GHU*UXSSH − LVWYHU¾UJHUWÖEHU GDV6HPLQDU − LVWSHVVLPLVWLVFK − VXFKW%HDFKWXQJ

− .ULWLNDQGLH*UXSSHZHL WHUJHEHQ„Was meinen Sie zu dieser Anmerkung?“ − VHLQH$XVVDJHQLQV3RVLWL YHZHQGHQ − (QJDJHPHQWOREHQRKQH ,URQLH − NULWLVFKH6LFKWZHLVHXQG .RPPHQWDUHOREHQDOV %HUHLFKHUXQJ − QRWIDOOVLQGHU3DXVHQDFK +LQWHUJUÖQGHQIÖUGDV 9HUKDOWHQIUDJHQXQG 6SLHOUHJHOQYHUHLQEDUHQ − *UXQGODJHQXQG8UVDFKHQ GHU.ULWLNKHUDXVILQGHQ

− $QHUNHQQXQJJHEHQ − *UXSSH]XU3HUVRQ6WHO OXQJEH]LHKHQODVVHQ − DXI.RPPXQLNDWLRQV UHJHOQKLQZHLVHQ − GDUDXIYHUZHLVHQGDVV DQGHUH7HLOQHKPHUVLFK DXFKPHOGHQ − QRWIDOOVUÖJHQ − ZHQQGHU7HLOQHKPHU WURW]GHPZHLWHUTXDVVHOW LQGHU3DXVHHLQ(LQ]HOJH VSU¾FKIÖKUHQ

7LSSV]XU.RQIOLNWOÐVXQJ

Rechthaber

− ¾X¹HUWVW¾QGLJ VHLQH0HLQXQJ ]XDOOHQ$VSHN WHQGHV.XUVHV − ¾X¹HUWVHLQHQ 6WDQGSXQNWODXW VWDUNXQGRKQH .RPSURPLVVH − PLVVELOOLJWXQG PLVVDFKWHWDQGH UH7HLOQHKPHU VRZLHGHUHQ 6WDQGSXQNWH − ]ZHLIHOW([SHU WHQDQ − IÖKUWJHUQH 6WUHLWJHVSU¾FKH

− JHKHQ6LHDXIEHUHFKWLJWH − EHVLW]WZLUNOLFK .ULWLNHLQ VHKUJXWH)DFK NHQQWQLVVH − NHLQ6WUHLWJHVSU¾FKIÖK UHQVRQGHUQGLH*UXSSHLQ − PÐFKWHVLFKSURIL GDV*HVSU¾FKPLWHLQEH OLHUHQ ]LHKHQ − PÐFKWHVLFKDEUHD − GLHXQWHUVFKLHGOLFKHQ JLHUHQ 6WDQGSXQNWHDXI]HLJHQ − PÐFKWHVLFKYRQ XQGYLVXDOLVLHUHQ)DOOV GHQDQGHUHQDE VLFKGHU5HFKWKDEHUQLFKW JUHQ]HQ DXIGHQ6HPLQDULQKDOWEH − LVWZHJHQLUJHQG ]LHKWYRUKHUHLQHQEH HWZDVYHUVWLPPW ZXVVWHQ6FKQLWWPDFKHQ − LVWDXIMHPDQGHQ XQGDXIGLH0HWDGLVNXVVL VDXHU RQKLQZHLVHQ − DNWLY]XKÐUHQ − LQ3DXVHQEHL7HLOQHKPHUQ VRZLHGHPd5HFKWKDEHUo QDFK8UVDFKHQIUDJHQ

Pseudochef

− K¾OWVLFKQLFKWDQ GLHYHUHLQEDUWHQ 5HJHOQ − EHWHLOLJWVLFK QLFKWDQGHQ *UXSSHQDXIJD EHQ − O¾VVWDQGHUHDU EHLWHQ − NRPPHQWLHUWIDVW DOOH:RUWEHLWU¾ JH − XQWHUEULFKWDQGH UH7HLOQHKPHU − JLEWGHQ7RQIÖU GLH*UXSSHDQ

− LVWGHU5DQJ KÐFKVWHGRPLQLHUW XQGHQWVFKHLGHW − KDWHLQÖEHUP¾¹L JHV'RPLQDQ] EHGÖUIQLV − PÐFKWHYRQGHU *UXSSHDOV&KHI DQHUNDQQWZHUGHQ − NDQQPLW*UXSSHQ DUEHLWQLFKWVHKU YLHODQIDQJHQ

− ]X%HJLQQGHV6HPLQDUV 6SLHOUHJHOQYHUHLQEDUHQ − YHUZHLVHQDXIGLHIHVWJH OHJWHQ*UXSSHQUHJHOQ − PÐJOLFKVWYLHOLQ.OHLQ JUXSSHQDUEHLWHQ − LQGHU3DXVHGDV9HUKDOWHQ PLWGHU3HUVRQNO¾UHQ

Zurückhaltender

− ¾X¹HUWVLFKQLFKW LP3OHQXP − VSULFKWQXUEHL GLUHNWHU$QVSUD FKH − .ÐUSHUVSUDFKH ]HLJW8QVLFKHU KHLW]XP%HL VSLHO(UUÐWHQ − %HWHLOLJWVLFKQXU LQ.OHLQJUXSSHQ

− ZHQLJ6HOEVWEH ZXVVWVHLQ − VSULFKWQLFKWJHUQH YRUHLQHU*UXSSH − IÖKOWVLFKIDFKOLFK LQNRPSHWHQW − LVWLQWURYHUWLHUW

− DXIPXQWHUQPLWIUHXQGOL FKHQ:RUWHQ − SRVLWLYEHVW¾WLJHQ − QLFKW]XX¹HUXQJHQLP 3OHQXP]ZLQJHQ − LQGLH.OHLQJUXSSHQDUEHLW HLQELQGHQ − HYHQWXHOOLQGHU3DXVHGLH *UÖQGHVHLQHU=XUÖFNKDO WXQJNO¾UHQ

*UXSSHQG\QDPLN

Distanzierter

− XQEHWHLOLJWHU*H VLFKWVDXVGUXFN − EHL*UXSSHQ DNWLYLW¾WHQHKHU XQEHWHLOLJW − ¾X¹HUWVLFKLQ =ZLVFKHQEHPHU NXQJHQNULWLVFK − VFKO¾JWK¾XILJ 3DXVHQYRU

− )ÖKOWVLFKXQWHU EH]LHKXQJVZHLVH ÖEHUIRUGHUW − )ÖKOWVLFKXQZRKO − ,VWÖEHULUJHQG HWZDVYHU¾UJHUW XQG¾X¹HUWGLHV QLFKWLP3OHQXP − 9HUIROJWVHLQHHL JHQHQ,QWHUHVVHQ

− UHJHOP¾¹LJPLWHLQEH]LH KHQ − GLUHNWVDFKEH]RJHQDQ VSUHFKHQ − QLFKWYRUGHU*UXSSH EOR¹VWHOOHQRGHUDQJUHLIHQ

Tuschler

− VSULFKWK¾XILJ PLWVHLQHQ 1DFKEDUQ − EHWHLOLJWVLFK ZHQLJDQGHU *UXSSHQDUEHLW − EHVSULFKW(LQ ]HOKHLWHQOHLVHLQ 6HLWHQ JHVSU¾FKHQ

− − − − −

XQLQWHUHVVLHUW VFKÖFKWHUQ ]XUÖFNKDOWHQG ODQJZHLOWVLFK VXFKWQDFKHLQHU 1HEHQEHVFK¾IWL JXQJ

− LQGLH*UXSSHQDUEHLWHLQ EH]LHKHQ − HLQH6SUHFKSDXVHHLQOH JHQELVDOOHZLHGHU]XKÐ UHQ − LQGLH1¾KHGHV7XVFKOHUV VHW]HQRGHUVWHOOHQ − GLUHNWDQVSUHFKHQXQG QDFKGHUHLJHQHQ0HLQXQJ IUDJHQ

Clown

− PDFKW:LW]HXQG − LVWJXWJHODXQW ODFKWVHOEVWPLW − PÐFKWH$QHUNHQ QXQJ − NRPPHQWLHUWDQ GHUH3HUVRQHQ − VXFKW.RQWDNW XQGGHQ$EODXI − EHZLUNWHLQHKHL WHUHELVDXVJHODV VHQH6WLPPXQJ

− DN]HSWLHUHQGDHVGLH 6WLPPXQJIÐUGHUWLQVEH VRQGHUHIÖUVFKZLHULJH 7KHPHQ − EHL¶EHUGRVLHUXQJDQVSUH FKHQ − QRWIDOOVYHUHLQEDUHQ6LHLQ HLQHP3DXVHQJHVSU¾FK 6SLHOUHJHOQ

5ROOHGHU7UDLQHU

Rolle der Trainer

'HULGHDOH7UDLQHU LVWHLQ&RPSXWHUJHQLHGDVDOOJHPHLQYHUVW¾QGOLFKHUNO¾UHQNDQQ NDQQVHOEVWDXVGHQWURFNHQVWHQ7KHPHQHLQHQ+ROO\ZRRGNODVVLNHUPDFKHQ IÐUGHUWGLH6WDUNHQNÖPPHUWVLFKXPGLH6FKZDFKHQ LVWZLW]LJXQWHUKDOWVDPXQGQDWÖUOLFKVHULÐV DOV.XPSHOKDWHUGHQ.XUVDXFKLQVFKZLHULJHQ6LWXDWLRQHQLP*ULII PLWVWRLVFKHU*HODVVHQKHLWDXFKEHLGHU1DFKIUDJHYRQ+HUUQ0HLHUHUNO¾UW HUVWUDKOHQGGDVVHVVLFKEHLGHU0DXVQLFKWXPHLQ1DJHWLHUKDQGHOW +RFKVLQGGLH(UZDUWXQJHQDQGLH,77UDLQHU'HUHLQH7HLOQHKPHUPÐFKWHJHIÐU GHUWGHUDQGHUHZLOOJHIRUGHUWZHUGHQ'LH7UDLQHUVROOHQGDV:LVVHQOHLFKWXQGOR FNHUYHUPLWWHOQXQGGHQQRFKGDUDXIDFKWHQGDVVDOOHPLWNRPPHQ6LHVROOHQIÖUJX WH6WLPPXQJVRUJHQRKQHVLFKDQ]XELHGHUQ+LQWHUGLHVHQ%HVFKUHLEXQJHQVWHFNHQ YHUVFKLHGHQH5ROOHQGLHYRQGHQ7UDLQHUQHUZDUWHWZHUGHQ6LHVROOHQd([SHUWHQo IÖU GDV 6HPLQDUWKHPD d0RGHUDWRUHQo d%OLW]DEOHLWHUo RGHU d/HUQSDUWQHUo VHLQ :HOFKH 5ROOH JHIUDJW LVW K¾QJW YRQ GHU 6HPLQDUNRQ]HSWLRQ XQG GHU MHZHLOLJHQ /HUQVLWXDWLRQDE:HQQVLFKGLH7HLOQHKPHUGHQ/HUQVWRIIVHOEVWVW¾QGLJHUDUEHLWHQ VLQG GLH 7UDLQHU DOV /HUQSDUWQHU JHIRUGHUW GLH +LOIHVWHOOXQJ EHLP /HUQHQ JHEHQ 'LH7UDLQHUUROOHd([SHUWHoDOVRGHUMHQLJHGHUHLQEHVWLPPWHV)DFKZLVVHQKDWXQG GLHVHVDQGLH*UXSSHZHLWHUJLEWLVWKLHUQLFKWJHIUDJW,QGHU5HJHOEOHLEHQGLH5RO OHQHUZDUWXQJHQGHU7HLOQHKPHUXQDXVJHVSURFKHQ'LHVNDQQ]X.RQIOLNWHQIÖKUHQ ]XP%HLVSLHOGDQQZHQQGLH7HLOQHKPHUYRP7UDLQHUHWZDVHUNO¾UWKDEHQPÐFK WHQ LKQ DOVR DOV ([SHUWHQ DQVSUHFKHQ GHU 7UDLQHU DEHU VHLQHUVHLWV GHQNW HU VROOH QXU HLQH *UXSSHQGLVNXVVLRQ PRGHULHUHQ 8P GLHVH 0LVVYHUVW¾QGQLVVH ]X YHUPHL GHQ VROOWHQ GLH 7UDLQHU GLH 5ROOHQ GLH VLH JHUDGH HLQQHKPHQ GHXWOLFK PDFKHQ „Ich erkläre Ihnen jetzt, was ein Prozessor macht“5ROOH([SHUWH RGHU„Ich würde gerne wissen, was Sie sich unter dem Begriff Prozessor vorstellen“ 5ROOH0R GHUDWRU

Rolle d

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

5ROOHGHU7UDLQHU

Trainerrollen

Fachliche und methodische Rollen Der Experte ,QGLHVHU5ROOHLVWGDV)DFKZLVVHQGHU7UDLQHUJHIUDJW6LHVLQG([SHUWHIÖUHLQEH VWLPPWHV7KHPDXQGJHEHQLKU:LVVHQDQGLH7HLOQHKPHUZHLWHU'LHVH5ROOHZLUG ]XP%HLVSLHOEHLP,PSXOVUHIHUDWHLQJHQRPPHQ Der Lernpartner ,Q GLHVHU 5ROOH VWHKW GDV PHWKRGLVFKH :LVVHQ GHU 7UDLQHU LP 0LWWHOSXQNW 'LHVH 5ROOHLVWNODVVLVFKIÖUGLH¶EXQJVEHWUHXXQJ:¾KUHQGGHU7UDLQHUDOV([SHUWHGLH ULFKWLJH/ÐVXQJYHUU¾WKLOIWHUDOV/HUQSDUWQHUGHQ7HLOQHKPHUQGDEHLGLHULFKWLJH /ÐVXQJVHOEVW]XILQGHQ Der Moderator 'LH 0RGHUDWRUHQUROOH NDQQ VLFK DXI GDV 6HPLQDUWKHPD RGHU GLH VR]LDOH *UXSSH EH]LHKHQ ,P HUVWHQ )DOO LQWHUHVVLHUW VLFK GHU 0RGHUDWRU IÖU GDV :LVVHQ GHU 7HLOQHKPHU (U Z¾KOW GLH 0HWKRGH DXV PLW GHU GDV :LVVHQ GHU *UXSSH ]XVDPPHQJHWUDJHQ ZLUG]XP%HLVSLHOHLQ%OLW]OLFKW,QGLHVHU5ROOHLVWGDV:LVVHQLQGHU*UXSSHXQG QLFKWEHLP7UDLQHUGLHX¹HUXQJHQZHUGHQGHVKDOEDXFKQLFKWYRQLKPEHZHUWHW RGHUNRPPHQWLHUW ,P]ZHLWHQ)DOOZLUGGHU7UDLQHUDOV0RGHUDWRUDQJHVSURFKHQZHQQHVGDUXP JHKW.RQIOLNWHLQQHUKDOEGHU*UXSSH]XOÐVHQ (LQH6RQGHUUROOHKDWGHU0RGHUDWRUEHL0HWKRGHQZLH(YHQWVXQG:DUPXSV +LHUOHJWHUGLH6SLHOUHJHOQIHVWXQGLVWGDIÖUYHUDQWZRUWOLFKGDVVGLHVHDXFKHLQ JHKDOWHQZHUGHQ Soziale Rollen Rettungsring 'LH 7HLOQHKPHU EUDXFKHQ GDV *HIÖKO GDVV VLH LQ LKUHU 6FKXOXQJ JXW DXIJHKREHQ VLQG6LHZROOHQVLFKHUVHLQGDVVLKUH/HUQEHGÖUIQLVVHXQG$QIRUGHUXQJHQEHUÖFN VLFKWLJW ZHUGHQ (U]HXJW ZHUGHQ PXVV GLHVH 6LFKHUKHLW YRQ GHQ 7UDLQHUQ (LQH *UXQGYRUDXVVHW]XQJGDIÖULVWHLQHNODUH6HPLQDUJHVWDOWXQJPLWHLQHPNODUHQ=HLW UDKPHQXQGNODUHQ/HUQ]LHOHQ'LHVHQ5DKPHQNDQQGLH6HPLQDUOHLWXQJYRUJHEHQ RGHU ]XVDPPHQ PLW GHQ 7HLOQHKPHUQ HUDUEHLWHQ ,Q GLHVH 5ROOH VFKOÖSIHQ GLH 7UDLQHUDP$QIDQJXQG(QGHGHV6HPLQDUWDJHVZHQQVLH]XP%HLVSLHOGDV3UR JUDPPYRUVWHOOHQ

.ÐUSHUVSUDFKHXQG6SUDFKJHEUDXFK

Stimmungsbarometer 'LH6WLPPXQJGHU6HPLQDUOHLWXQJEHHLQIOXVVWGLH6WLPPXQJLQGHU6FKXOXQJ,VWGHU 7UDLQHUJXWJHODXQWXQGKDW6SD¹DQGHU6FKXOXQJÖEHUWU¾JWVLFKGLHVHSRVLWLYH(LQ VWHOOXQJDXFKDXIGLH*UXSSH.RPPWGHU7UDLQHUGDJHJHQVFKRQOXVWORVGXUFKGLH 7ÖUZLUGVLFKLQGHU*UXSSHDXFKVFKQHOOHLQHd1XOO%RFN6WLPPXQJoDXVEUHLWHQ Stellvertreter %HL 6RIWZDUHHLQIÖKUXQJHQ LQ 8QWHUQHKPHQ QHKPHQ GLH 7UDLQHU HLQH EHVRQGHUH 5ROOH HLQ 6LH VROOHQ PLW GHQ 6FKXOXQJHQ GD]X EHLWUDJHQ GDVV GDV QHXH 6\VWHP YRQDOOHQ0LWDUEHLWHUQDN]HSWLHUWZLUG'LH(LQIÖKUXQJHLQHUQHXHQ6RIWZDUHZLUG LQGHU5HJHOLQHLQHPNOHLQHQ3URMHNWWHDPYRUEHUHLWHWXQGGXUFKJHIÖKUW%HLGHQ 6FKXOXQJHQVHKHQGLHVS¾WHUHQ$QZHQGHUGDVQHXH6\VWHP]XPHUVWHQ0DO'XUFK GLH (LQIÖKUXQJ HLQHU QHXHQ 6RIWZDUH YHU¾QGHUW VLFK GHU $UEHLWVDOOWDJ HLQ]HOQHU 0LWDUEHLWHUVHKU'LH0LWDUEHLWHUZROOHQZLVVHQZLHGLHVH9HU¾QGHUXQJHQDXVVH KHQZHUGHQXQGZDUXPEHVWLPPWH6\VWHPHLQVWHOOXQJHQYRUJHQRPPHQZXUGHQ,Q GLHVHU 6LWXDWLRQ KDEHQ GLH 7UDLQHU HLQH ZLFKWLJH 9HUPLWWOHUUROOH ]ZLVFKHQ GHP 3URMHNWWHDP XQG GHQ $QZHQGHUQ -H EHVVHU GLH 7UDLQHU GLH ,QWHQWLRQHQ GHV 3UR MHNWWHDPVEHLGHU6RIWZDUHHLQIÖKUXQJYHUPLWWHOQNÐQQHQGHVWREHVVHUZHUGHQGLH 0LWDUEHLWHUGDVQHXH6\VWHPDN]HSWLHUHQ

Körpersprache und Sprachgebrauch .ÐUSHUVSUDFKH XQG 6SUDFKJHEUDXFK EHHLQIOXVVHQ GDV 9HUK¾OWQLV ]ZLVFKHQ 7UDL QHUQXQG7HLOQHKPHUQ'XUFKLKU9HUKDOWHQVLJQDOLVLHUHQGLH7UDLQHUREVLHDQGHQ 7HLOQHKPHUQ LQWHUHVVLHUW VLQG RGHU QLFKW 9LHOH 7HLOQHKPHUHPSILQGHQ HVDOVVWÐ UHQGZHQQGLH7UDLQHU • • • • • • • • • • •

VW¾QGLJDXIGLH8KUVFKDXHQ VLHGXUFKGHQ6WRIIKHW]HQ DXVZHLFKHQGDXI)UDJHQGHU7HLOQHKPHUDQWZRUWHQ XQZLOOLJDXI)UDJHQUHDJLHUHQ]XP%HLVSLHOGLH$XJHQYHUGUHKHQ MHGH)UDJHJOHLFKVHOEVWEHDQWZRUWHQ )UDJHQNRPPHQWLHUHQd+DEHLFKGDVQLFKWHEHQVFKRQHUNO¾UW"o X¹HUXQJHQGHU7HLOQHKPHUDEZHUWHQGNRPPHQWLHUHQ VHOEHUDPPHLVWHQUHGHQ VLFKKLQWHUGHP&RPSXWHUYHUVFKDQ]HQ NHLQHQ%OLFNNRQWDNWKHUVWHOOHQ HLQH DEOHKQHQGH .ÐUSHUKDOWXQJ HLQQHKPHQ ]XP %HLVSLHO GLH $UPH YRU GHP .ÐUSHUYHUVFKU¾QNHQ

.LOOHUSKUDVHQVLQG6¾W]HGHV7UDLQHUVGLHGLH7HLOQHKPHUHLQVFKÖFKWHUQ]XP%HL VSLHO • 'DIÖULVWGLH=HLW]XNQDSS • 'DVNDQQLFK,KQHQMHW]WQLFKWHUNO¾UHQ • 'LHVH0HWKRGHKDWLQYRUKHULJHQ7UDLQLQJVLPPHUJXWIXQNWLRQLHUW

5ROOHGHU7UDLQHU

• • • • •

:DVVROOGHQQGDUDQVFKZLHULJVHLQ" 'DVLVWMHW]WQLFKWXQVHU7KHPD 'DVKDEHLFKGRFKYRUKLQVFKRQHUNO¾UW ,FKPXVV6LHGDOHLGHUNRUULJLHUHQ 'DVNÐQQHQ6LHMHW]WQRFKQLFKWYHUVWHKHQ

Trainertypen 'LH IROJHQGHQ 7UDLQHUW\SHQ VLQG VFKHPDWLVFK 'LH &KDUDNWHULVLHUXQJ GLHQW GD]X GDV HLJHQH 7UDLQHUYHUKDOWHQ ]X DQDO\VLHUHQ XP QLFKW DOV 7UDLQHU LQ HLQHV GLHVHU 9HUKDOWHQVPXVWHUKLQHLQ]XUXWVFKHQ Typ

Merkmal

Erklärung

Reaktion der Teilnehmer

Oberlehrer

− VWHOOWGHQ:LVVHQV − JHKWGDYRQDXVGDVV XQWHUVFKLHG]ZL GHUd([SHUWHoGLH VFKHQVLFKXQGGHQ HLQ]LJH5ROOHGHV 7HLOQHKPHUQGHXW 7UDLQHUVLVW OLFKKHUDXV − YHUVXFKW8QVLFKHU − IDOVFKH$QWZRUWHQ KHLWHQ]XYHUEHUJHQ VLQGVFKOHFKWH$QW ZRUWHQ − REHUOHKUHUKDIWH3KUD VH„Ich muss Sie leider korrigieren“, „Damit auch Sie das verstehen, machen wir folgende Übung“

Aggressiver

− ]LHKWVHLQ.RQ]HSW RKQH5ÖFNVLFKWDXI GLH7HLOQHKPHU GXUFK − UHDJLHUWdXQVDFKOLFKo − JUHLIWVFKQHOOSHUVÐQ OLFKDQ − HPRWLRQDO − LURQLVFK − VDUNDVWLVFK − OHLFKWUHL]EDU

− LVWVWDUNDQJHVSDQQW − ZLOODQHUNDQQWZHU GHQ − IÖKOWVLFKXQYHUVWDQ GHQ − LVWGXUFKEHVWLPPWH 3HUVRQHQYHUXQVL FKHUW

Kleiner König

− YHUI¾KUWQDFKGHP 0RWWRd'DV6HPL QDUELQLFKo$QUH JXQJHQDXVGHP .XUVZHUGHQQLFKW PLWDXIJHQRPPHQ

− ÖEWJHUQH0DFKWDXV − − HVLVWVHLQH6FKXOXQJ − XQGQLFKWGLH6FKX OXQJGHU7HLOQHKPHU

− ZHUGHQYHUXQVLFKHUW − YHUOLHUHQGDV9HU WUDXHQLQGLHHLJHQH /HUQNRPSHWHQ] − ZHUGHQGHPRWLYLHUW − EHWHLOLJHQVLFKDXV $QJVWYRUIDOVFKHQ $QWZRUWHQQLFKW PHKUDP6HPLQDU

− ZHUGHQHEHQIDOOV DJJUHVVLYRGHU]LH KHQVLFK]XUÖFNXQG VWHOOHQNHLQH)UDJHQ PHKU

]LHKHQVLFK]XUÖFN ODVVHQGDV6HPLQDU ÖEHUVLFKHUJHKHQ XQGEHWHLOLJHQVLFK QLFKWPHKU

7UDLQHUW\SHQ

Kumpel

− PDFKWNHLQHQ8QWHU − ZLOOGDVVGLH7HLO QHKPHULKQPÐJHQ VFKLHG]ZLVFKHQVLFK XQGGHQ7HLOQHK − KDW$QJVWYRU.RQ PHUQ IOLNWHQ − JHKW.RQIOLNWHQDXV GHP:HJ − HU]¾KOWYLHO3ULYDWHV d$OVRPHLQH)UDX VDJWLPPHUo

− GLH7HLOQHKPHUUHD JLHUHQHQWVSDQQWDXI GHQORFNHUHQ8P JDQJVWRQ − GLH7HLOQHKPHUZHU GHQGXUFKGLHXQNOD UH7UDLQHUUROOHYHU XQVLFKHUW − EHL.RQIOLNWHQLP 6HPLQDURGHU]ZL VFKHQGHQ7HLOQHK PHUQZLUGGHU7UDL QHUQLFKWPHKUDOV 6FKLHGVULFKWHUDN ]HSWLHUW

− QHKPHQGLHd6FKX Showmaster − VLHKWGDV6HPLQDUDOV − ZLOO$XIPHUNVDP NHLW OXQJVVKRZoQLFKW HLQH%ÖKQH PHKUHUQVW)DQJHQ − ZLOOJHPRFKWZHUGHQ − JXWH6WLPPXQJLVW DQKHUXP]XDOEHUQ GDV:LFKWLJVWH.RQ − IÖKOHQVLFKLQLKUHQ IOLNWHXQG3UREOHPH /HUQEHGÖUIQLVVHQ ZHUGHQQLFKWWKHPD ÖEHUJDQJHQ WLVLHUWRGHUYRP 7LVFKJHZLVFKWd'DV LVWGRFKDOOHVNHLQ 3UREOHPo − NRPPHQWLHUWGLH 7HLOQHKPHUXQGGHQ $EODXI − ZHUGHQYRP)DFK − LVWXQVLFKHU FKLQHVLVFKHLQJH − LVWIDFKOLFKQLFKWVDW VFKÖFKWHUWXQG]LH WHOIHVW KHQVLFK]XUÖFN − UHDJLHUHQDJJUHVVLY XQGYHUVXFKHQGHQ 7UDLQHUDOV%OHQGHU ]XHQWODUYHQ

Blender

− YHUZHQGHWPLW9RU OLHEH)DFKMDUJRQ − JLEWYRUDOOHV]X ZLVVHQ − HU]¾KOWLPPHUDOOHV ZDVHU]XHLQHP 7KHPD]XVDJHQKDW

Distanzierter

− IÖKOWVLFKXQZRKO − XQEHWHLOLJWHU*H VLFKWVDXVGUXFN − ZLOOGXUFKGLH'LV WDQ]HLQHQd6LFKHU − K¾OWVLFKDP7KHPD KHLWVDEVWDQGoDXI IHVWNHLQHUOHLSHU EDXHQ VÐQOLFKH.RPPHQ WLHUXQJHWF − YHUPHLGHW%OLFNNRQ WDNW − EOHLEWLQGHQ3DXVHQ LP6HPLQDUUDXPXQG XQWHUK¾OWVLFKQLFKW PLWGHQ7HLOQHKPHUQ

− ZHUGHQHEHQIDOOV GLVWDQ]LHUW − ZHUGHQGXUFKGLH NÖKOH$WPRVSK¾UH YHUXQVLFKHUW

7HDPWHDFKLQJ

Teamteaching

d:HQQ]ZHLGDVVHOEHWXQLVWHVQRFKODQJHQLFKWGDVVHOEHo Adelphi ,PPHUÐIWHUJLEWHVLQGHQ0HGLHQ'RSSHO0RGHUDWLRQHQ%HLP)UÖKVWÖFNVIHUQVH KHQ RGHU EHL YHUVFKLHGHQHQ 5DGLRVHQGXQJHQ (LQH ¾KQOLFKH (QWZLFNOXQJ ]XP 7HDPWHDFKLQJJLEWHVDXFKLP6HPLQDUEHUHLFK 7HDPWHDFKLQJEHGHXWHWGDVV]ZHL7UDLQHUGHQ.XUV]XVDPPHQOHLWHQ 'LHVH)RUPGHV7HDPWHDFKLQJVKDWYLHOH9RUWHLOH • 'LH 7UDLQHU NÐQQHQ LQ HLQHU /HUQVHTXHQ] XQWHUVFKLHGOLFKH 5ROOHQ HLQQHKPHQ =XP%HLVSLHO([SHUWHXQG0RGHUDWRU • 'DV6HPLQDUZLUGOHEHQGLJHUXQGEXQWHU • 'LH7HLOQHKPHUNÐQQHQEHVVHUXQGLQGLYLGXHOOEHWUHXWZHUGHQ • %LQQHQGLIIHUHQ]LHUXQJ ZLUG HLQIDFKHU GLH 6FKZ¾FKHUHQ NÐQQHQ JHIÐUGHUW GLH 6W¾UNHUHQJHIRUGHUWZHUGHQ • /ÖFNHQGHU7HLOQHKPHUZHUGHQOHLFKWHUIHVWJHVWHOOW • 'LH7UDLQHUZHUGHQHQWODVWHWXQGYRU0RQRORJHQEHZDKUW %HLGHQ¶EXQJVSKDVHQVLQGGLH9RUWHLOHGHV7HDPWHDFKLQJVEHVRQGHUVGHXWOLFK 6RVWHKWGHQ*UXSSHQQLFKWQXUHLQ$QVSUHFKSDUWQHUVRQGHUQ]ZHL]XU9HUIÖJXQJ 'LHVLVWEHVRQGHUVZLFKWLJEHLHLQHU%LQQHQGLIIHUHQ]LHUXQJGDVKHL¹WZHQQHVXQ WHUVFKLHGOLFKH ¶EXQJHQ IÖU VFKQHOOH XQG ODQJVDPH /HUQHU JLEW %HL *UXSSHQ PLW PHKU DOV DFKW 7HLOQHKPHUQ HUPÐJOLFKW GHU ]ZHLWH 7UDLQHU HLQH RSWLPDOH %HWUHX XQJ=XGHPNÐQQHQVLFKEHLP7HDPWHDFKLQJGLH7UDLQHUEHVVHUXPGLH(LQ]HOQHQ LQGHU*UXSSHNÖPPHUQXQGXQWHUVFKLHGOLFKH/HUQW\SHQXQG/HUQVWLOHDQVSUHFKHQ 'DPLW GLHVH 9RUWHLOH DXFK JHQXW]W ZHUGHQ NÐQQHQ PÖVVHQ GLH $XIJDEHQ XQG 5ROOHQ IÖU GLH HLQ]HOQHQ /HUQVHTXHQ]HQ NODU YHUWHLOW VHLQ ,VW GLHV QLFKW GHU )DOO NDQQGDV7HDPWHDFKLQJDXFKVFKLHIJHKHQ 'LH5LVLNHQGHV7HDPWHDFKLQJV • 'DV7HDPWULWWFKDRWLVFKDXI • 7UDLQHUNRQNXUULHUHQPLWHLQDQGHU • 'DV7HDPNDSVHOWVLFKJHJHQÖEHUGHP6HPLQDUDE

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

0RGHUDWLRQVZHFKVHO

Das Team 7UDLQHUWHDPVNÐQQHQXQWHUVFKLHGOLFKDXIJHEDXWVHLQ 1. Hierarchisches Team %HL HLQHP KLHUDUFKLVFKHQ 7HDP JLEW HV HLQHQ +DXSW XQG HLQHQ 1HEHQUHIHUHQWHQ 'HU1HEHQUHIHUHQWXQWHUVWÖW]WGHQ+DXSWUHIHUHQWHQXQGKLOIWEHLGHU¶EXQJVEHWUHX XQJ 'XUFKJHIÖKUW ZLUG GDV 6HPLQDU GXUFK GHQ +DXSWUHIHUHQWHQ 'HU 9RUWHLO GHV KLHUDUFKLVFKHQ7HDPVLVWGLHNODUH$XIJDEHQWUHQQXQJ'HU1DFKWHLOLVWGDVVGHU1H EHQUHIHUHQWDXFKYRQGHU*UXSSHNODUDOVd+LZLoHUNDQQWZLUG$XVGLHVHU3RVLWLRQ KHUDXVNDQQGHU1HEHQUHIHUHQWQXUVFKZHU$XIJDEHQGHV+DXSWUHIHUHQWHQÖEHUQHK PHQ (U NDQQ EHL 3UREOHPHQ ]ZLVFKHQ GHU *UXSSH XQG GHP +DXSWUHIHUHQWHQ QXU VHKUVFKOHFKWDOV9HUPLWWOHUHLQJUHLIHQ)¾OOWGHU+DXSWWUDLQHUSOÐW]OLFKDXVNDQQGHU 1HEHQWUDLQHU QXU VFKZHU HLQVSULQJHQ GHQQ GLH *UXSSH EHZHUWHW VHLQH IDFKOLFKH .RPSHWHQ]JHULQJHUXQGZLUGLKQQXUVFKZHUDN]HSWLHUHQ (LQKLHUDUFKLVFKHV7HDPIXQNWLRQLHUWQXUZHQQEHLGHPLWGHU5ROOHQYHUWHLOXQJ]X IULHGHQ VLQG :XUGH GHU 1HEHQUHIHUHQW LQ GLHVH 5ROOH JHGU¾QJW ZLUG HU QLFKW EH VRQGHUVPRWLYLHUWVHLQ 2. Koordiniertes Team ,P8QWHUVFKLHG]XGHPKLHUDUFKLVFKHQ7HDPLVWGDVNRRUGLQLHUWH7HDPHLQJOHLFK EHUHFKWLJWHV7HDPGDVVLFKYRU%HJLQQGHV6HPLQDUVJHQDXDEJHVSURFKHQKDW(V ZLUGIHVWJHOHJWZHU]XZHOFKHP=HLWSXQNWZHOFKH$XIJDEHÖEHUQLPPW'LH7UDL QHUNÐQQHQZ¾KUHQGGHU/HUQHLQKHLWHQXQWHUVFKLHGOLFKH5ROOHQZLH]XP%HLVSLHO d([SHUWHoXQGd/HUQSDUWQHUoHLQQHKPHQ'HUd([SHUWHoZÖUGHGDQQGLH,QIRUPD WLRQVWHLOH ÖEHUQHKPHQ Z¾KUHQG GHU d/HUQSDUWQHUo GLH ¶EXQJVWHLOH ÖEHUQLPPW 'LH5ROOHQPÖVVHQQLFKWZ¾KUHQGGHVJHVDPWHQ6HPLQDUVJOHLFKEOHLEHQVRQGHUQ NÐQQHQEHLGHQHLQ]HOQHQ/HUQHLQKHLWHQXQWHUVFKLHGOLFKVHLQ 3. Spontanes Team 'DVVSRQWDQH7HDPLVWHEHQIDOOVHLQJOHLFKEHUHFKWLJWHV7HDP'LHYHUVFKLHGHQHQ $XIJDEHQ ZHUGHQ VSRQWDQ LP 6HPLQDU YHUWHLOW XQG QLFKW LP 9RUIHOG IHVWJHOHJW 'DPLW GDV DXFK IXQNWLRQLHUW VROOWHQ ¶EHUJDEHVLJQDOH DXVJHPDFKW ZHUGHQ 'LHVH 7HDPV ZLUNHQ VHKU OHEHQGLJ %HL QRFK XQHUIDKUHQHQ RGHU QLFKW KDUPRQLVFKHQ 7HDPVNDQQGLHVMHGRFKDXFK]XHLQHUFKDRWLVFKHQ6HPLQDUJHVWDOWXQJIÖKUHQGLH ]X9HUZLUUXQJXQG8QPXWEHLGHQ7HLOQHKPHUQIÖKUW

Moderationswechsel 'HU 0RGHUDWLRQVZHFKVHO NDQQ IUHLZLOOLJ RGHU XQIUHLZLOOLJ VHLQ )UHLZLOOLJ LVW HU ]XP %HLVSLHO DP (QGH HLQHU /HUQHLQKHLW ZHQQ GHU 0LWWUDLQHU ZLH DEJHVSURFKHQ PLWGHPQ¾FKVWHQ6HPLQDUWHLOEHJLQQW%HLHLQHPXQIUHLZLOOLJHQ:HFKVHOPXVVHL QHU GHU 7UDLQHU DX¹HUKDOE GHU YRUJHVHKHQHQ 5HLKHQIROJH ÖEHUQHKPHQ %HLVSLHOV ZHLVHZHQQGHU0LWWUDLQHUGHQ)DGHQYHUORUHQKDWRGHUHVHLQHQ.RQIOLNW]ZLVFKHQ GHP7UDLQHUXQGHLQHPGHU7HLOQHKPHUJLEW

7HDPWHDFKLQJ

(VJLEWYHUVFKLHGHQH0ÐJOLFKNHLWHQGHQ:HFKVHOGXUFK]XIÖKUHQ Freiwillige Übergabe • d:LUNRPPHQ]XUQ¾FKVWHQ¶EXQJXQGGDPLW]XPHLQHP.ROOHJHQ;<PHLQHU .ROOHJLQ;<o • d:HLWHUJHKWHVMHW]WPLWPHLQHP.ROOHJHQ;<PHLQHU.ROOHJLQ;<o 'LH¶EHUJDEHNDQQDXFKQRQYHUEDOVWDWWILQGHQ'HU7UDLQHUJHKW]XU6HLWHGHU 0LWWUDLQHUQLPPWGHQ5HIHUHQWHQSODW]HLQXQGEHJLQQWPLWVHLQHP¶EXQJVWHLO Unfreiwillige Übergabe :HQQHLQHUGHU7UDLQHUGHQ)DGHQYHUORUHQKDWNDQQGLHVHUGLH0RGHUDWLRQXQDXI I¾OOLJDQGHQ.ROOHJHQÖEHUJHEHQ • d0ÐFKWHVW'XGLHVHQ3XQNWQRFKHUJ¾Q]HQ"o • 1RQYHUEDOH d+LOIH]HLFKHQo IÖU GHQ 1RWIDOO YHUHLQEDUHQ ]XP %HLVSLHO +DQG DXIGDV=LIIHUEODWWGHU$UPEDQGXKUOHJHQ 6REDOGGHU0LWWUDLQHUGDV=HLFKHQ VLHKWÖEHUQLPPWHUGLH0RGHUDWLRQ Übernahme 1HEHQGHU¶EHUJDEHJLEWHVDXFKGLH¶EHUQDKPHGXUFKGHQ7UDLQHUGHUHLJHQWOLFK QLFKWDQGHU5HLKHZDU'LHVNDQQ]XP%HLVSLHOGDQQQÐWLJVHLQZHQQGHU0LWWUDL QHU'LQJHHUJ¾Q]WRGHUULFKWLJVWHOOHQPÐFKWH(LQHVROFKH¶EHUQDKPHLVWUHODWLY ULVNDQWGDVLH]X.RQIOLNWHQ]ZLVFKHQGHQ7UDLQHUQIÖKUHQNDQQRGHUGHU0LWWUDL QHUYRUGHU*UXSSHGLVNUHGLWLHUWZLUG 'HVKDOEJLOW1XULPDEVROXWHQ1RWIDOOHLQJUHLIHQXQGVLFKDQVRQVWHQQLFKWHLQ PLVFKHQ'LHPHLVWHQIDFKOLFKHQ)HKOHULP6HPLQDUNÐQQHQRKQH3UREOHPH]XHL QHP DQGHUHQ =HLWSXQNW ULFKWLJ JHVWHOOW ZHUGHQ (VLVWJÖQVWLJHUZHQQGLH)HKOHU DXFKGXUFKGHQMHQLJHQ7UDLQHUULFKWLJJHVWHOOWZHUGHQGHUVLHEHJDQJHQKDW:HQQ GLH¶EHUQDKPHDEHUGRFKQRWZHQLJLVWVROOWHGLHVPÐJOLFKVWGLVNUHWJHVFKHKHQ • 6WLFKZRUWHHLQZHUIHQGLHDXIGHQ)HKOHUKLQZHLVHQ'HU7UDLQHUGHUGDV5HGH UHFKWKDWZLUGGDGXUFKDXIVHLQHQ)HKOHUDXIPHUNVDPXQGNDQQVLFKNRUULJLH UHQ • d,FKZÖUGHKLHUJHUQHQRFKHWZDVHUJ¾Q]HQo)HKOHUNÐQQHQQDFKGLHVHU(LQOHL WXQJNRUULJLHUWZHUGHQLQGHPGLH$XVVDJHGHV0LWWUDLQHUVZLHGHUKROWXQGGD EHLNRUULJLHUWZLUG • d,FKZÖUGHJHUQHGHQ3XQNW;
.RQIOLNWEHZ¾OWLJXQJLP7HDP

Konfliktbewältigung im Team ,QQHUKDOEHLQHV7HDPVNÐQQHQ6SDQQXQJHQXQG.RQIOLNWHDXIWUHWHQ'LHZLFKWLJV WHQ.RQIOLNWDQ]HLFKHQXQG8UVDFKHQZHUGHQLP)ROJHQGHQ]XVDPPHQJHVWHOOW Ein Trainer nörgelt ständig 0ÐJOLFKH8UVDFKHQ • (VJLEW%H]LHKXQJVSUREOHPH]ZLVFKHQGHQ7UDLQHUQ • (LQ7HDPSDUWQHUQLPPWQLFKWIUHLZLOOLJDP7UDLQLQJWHLO • 'LH EHLGHQ 7UDLQHU VLQG ]X XQWHUVFKLHGOLFK XQG NÐQQHQ VLFK QLFKW JHJHQVHLWLJ HUJ¾Q]HQ Ein Trainer fällt dem anderen ständig ins Wort 0ÐJOLFKH8UVDFKHQ • (V JLEW ZLGHUVSUÖFKOLFKH ,QWHUHVVHQ XQG $XIIDVVXQJHQ LP 7HDP %HLGH VLQG VLFK QLFKW HLQLJ ZLH GDV 6HPLQDU DXIJHEDXW ZHUGHQ VROO RGHU ZHOFKH LQKDOWOL FKHQ6FKZHUSXQNWHJHVHW]WZHUGHQVROOHQ • (VJLEWSHUVÐQOLFKH3UREOHPH]ZLVFKHQGHQ7UDLQHUQ]XP%HLVSLHO.RQNXUUHQ] • 'LH0RGHUDWLRQVÖEHUJDEHZXUGHLP9RUIHOGQLFKWDEJHVSURFKHQ • 'LH7UDLQHU]ZHLIHOQLKUH)DFKNRPSHWHQ]JHJHQVHLWLJDQ Einer der Trainer wirkt antriebsarm und demotiviert 0ÐJOLFKH8UVDFKHQ • 'LH5ROOHQYHUWHLOXQJ]ZLVFKHQGHQ7UDLQHUQZXUGHQLFKWJHNO¾UW • 'DVOHW]WH6HPLQDUOLHIVHKUVFKOHFKW • (LQHUGHU7UDLQHUIÖKOWVLFKLQGLHd+LZLo5ROOHJHGU¾QJW Einer der Trainer zeigt geringe und zögernde Beteiligung 0ÐJOLFKH8UVDFKHQ • (VJLEWZLGHUVSUÖFKOLFKH,QWHUHVVHQGHUEHLGHQ7UDLQHU • 'LH YRUKHU IHVWJHOHJWHQ $EVSUDFKHQ ZHUGHQ YRQ HLQHP GHU EHLGHQ QLFKW HLQ JHKDOWHQ • (VJLEWSHUVÐQOLFKH3UREOHPHLQQHUKDOEGHV7DQGHPV • (LQHUGHU7UDLQHUKDWVHLQHQ7HLOQLFKWIUHLZLOOLJÖEHUQRPPHQ Alles bleibt in der Luft hängen, nichts wird wirklich geklärt 0ÐJOLFKH8UVDFKHQ • 'DV 7HDP KDW XQWHUVFKLHGOLFKH $XIIDVVXQJHQ ]XP 6HPLQDUDEODXI %HLGH NÐQ QHQVLFKQLFKWÖEHUGLH0HWKRGHQXQGGLH/HUQ]LHOHHLQLJHQ • (VJLEWSHUVÐQOLFKH.RQIOLNWHLQQHUKDOEGHV7DQGHPV • (LQHUGHU7UDLQHUKDWQXUVFKOHFKWH)DFKNHQQWQLVVH

7HDPWHDFKLQJ

Einer der Trainer verhält sich aggressiv gegenüber dem Co-Trainer und den Teilnehmern 0ÐJOLFKH8UVDFKHQ • • • •

'HU7UDLQHULVWIDFKOLFKXQGPHWKRGLVFKQLFKWVLFKHU (VJLEWSHUVÐQOLFKH.RQIOLNWHLQQHUKDOEGHV7HDPV (VJLEW0HLQXQJVYHUVFKLHGHQKHLWHQÖEHU0HWKRGHQ$EODXIRGHU/HUQ]LHOH 'HU7UDLQHULVWPLWGHU*UXSSHÖEHUIRUGHUW Einer der Trainer ist unpünktlich und entfernt sich häufig vom Seminar 0ÐJOLFKH8UVDFKHQ • (LQHUIÖKOWVLFKYRPDQGHUHQ7UDLQHUGRPLQLHUW • (LQHUGHU7UDLQHULVWÖEHUIRUGHUW • (LQHUGHU7UDLQHUKDWIDFKOLFKH6FKZ¾FKHQGLHEHUHLWVGHU*UXSSHDXIJHIDOOHQ VLQG • (VJLEWJUR¹H0HLQXQJVYHUVFKLHGHQKHLWHQLQQHUKDOEGHV7HDPV • (VJLEWSHUVÐQOLFKH.RQIOLNWH]ZLVFKHQGHQ7UDLQHUQ Der Co-Trainer wird als Handlanger behandelt 0ÐJOLFKH8UVDFKHQ • 'LHIDFKOLFKHQ.HQQWQLVVHVLQGQLFKWDXVUHLFKHQG6WDUNHLQKDOWOLFKH6DFKNRQ IOLNWH • (LQHUGHU7UDLQHUZLOOVHLQH6W¾UNHYRUGHU*UXSSHEHZHLVHQ • (VJLEWSHUVÐQOLFKH.RQIOLNWH]ZLVFKHQGHQ7UDLQHUQ Einer der Trainer weiß alles besser und kommentiert den anderen ständig 0ÐJOLFKH8UVDFKHQ • (LQHUGHU7UDLQHUZLOOVLFKYRUGHU*UXSSHVHOEVWLQV]HQLHUHQ • 'HU0LWWUDLQHUZLUGIÖUIDFKOLFKQLFKWNRPSHWHQWJHKDOWHQ • (VJLEWSHUVÐQOLFKH.RQIOLNWHLP7HDP 'LHVH.RQIOLNWHHQWVWHKHQK¾XILJGXUFKHLQHPDQJHOQGH9RUEHUHLWXQJ.RQIOLN WHVROOWHDPEHVWHQLQHLQHP*HVSU¾FKXQWHUYLHU$XJHQJHNO¾UWZHUGHQ,QGLHVHP *HVSU¾FK NÐQQHQ EHLGH LKUH (LQGUÖFNH XQG 3UREOHPH VFKLOGHUQ XQG JHPHLQVDP YHUVXFKHQGDV3UREOHPVRVFKQHOOZLHPÐJOLFK]XOÐVHQ$XFKZHQQHVNHLQHDN WXHOOHQ .RQIOLNWH JLEW VROOWHQ UHJHOP¾¹LJ 7HDPEHVSUHFKXQJHQ VWDWWILQGHQ 6R NÐQQHQ.RQIOLNWHVFKRQLP9RUIHOGDEJHIDQJHQZHUGHQ ,P 9HUODXI HLQHV 6HPLQDUV JLEW HV YLHOH XQWHUVFKLHGOLFKH ,QWHUHVVHQ GLH DOV 7HDP EHUÖFNVLFKWLJW ZHUGHQ ]XP %HLVSLHO 6DFK 3UHVWLJH 6HOEVWZHUWEHVW¾WL JXQJVRGHU6HOEVWVWHXHUXQJVLQWHUHVVHQ $XFKGDV$XIWUHWHQHLQHV7UDLQHUVNDQQ]X3UREOHPHQIÖKUHQ • 7ULWWHLQHUGHU7UDLQHU]XÖEHUP¾FKWLJDXIHQWVWHKHQ0LVVWUDXHQXQG.RQIOLNWH .HLQHPJHI¾OOWHVZHQQHUYRQVHLQHP7HDPSDUWQHUYRUGHU*UXSSHDOV+DQG

.RQIOLNWEHZ¾OWLJXQJLP7HDP

ODQJHU EHKDQGHOW RGHU DOV GXPP GDUJHVWHOOW ZLUG 6LQQYROO LVW HV GDVV GLHVHV 9HUKDOWHQ LQ HLQHP )HHGEDFNJHVSU¾FK DQJHVSURFKHQ ZLUG XQG GHU %HWURIIHQH YHUVXFKW VLFK LP 6HPLQDU VW¾UNHU ]XUÖFN]XQHKPHQ XQG GHQ DQGHUHQ 7UDLQHU PLW VHLQHP 9HUKDOWHQ ]X XQWHUVWÖW]HQ XQG QLFKW]XHUGUÖFNHQ,P7HDPVROOWH GDUDXIJHDFKWHWZHUGHQGDVVNHLQ5LYDOLW¾WVNOLPDKHUUVFKW • 9HUK¾OWVLFKHLQ7UDLQHUVHKU]XUÖFNKDOWHQGXQGXQVLFKHUZLUGVLFKGHUDQGHUH 7UDLQHU YHUSIOLFKWHW IÖKOHQ $XIJDEHQ GHV DQGHUHQ ]X ÖEHUQHKPHQ 'LHV IÖKUW ]XHLQHP8QJOHLFKJHZLFKWLP7HDPVRGDVVVLFKGHUHLQHÖEHUJDQJHQIÖKOWXQG GHU DQGHUH ÖEHUODVWHW 8P GLHVHV 3UREOHP ]X OÐVHQ VROOWH LQ HLQHU 3DXVH GDV ZHLWHUH9RUJHKHQLP6HPLQDUDEJHVSURFKHQXQGHLQHJHQDXH$XIJDEHQYHUWHL OXQJYRUJHQRPPHQZHUGHQ • %HL HLQHP VLFK VW¾QGLJ VHOEVW ZLGHUVSUHFKHQGHQ XQG VFKZDQNHQGHQ 9HUKDOWHQ HLQHV7UDLQHUVVROOWHGLHVHUGXUFKGHQDQGHUHQ7UDLQHU6LFKHUKHLWHUKDOWHQ3UR ELHUWZHUGHQNDQQGLHVLQGHPGLH3HUVRQ]X%HJLQQGHV6HPLQDUVDQIDQJVNOHL QH$XIJDEHQXQGPLW]XQHKPHQGHU6LFKHUKHLWZHLWHUH$XIJDEHQÖEHUQLPPW 7HDPWHDFKLQJ YHUODQJW ]ZDUHLQH JHZLVVH ¶EXQJYRQEHLGHQ3DUWQHUQMHGRFK VLQG GLH PHLVWHQ 7HDPV EHUHLWV QDFK NXU]HU =HLW VHKU HUIROJUHLFK 9LHOH 7UDLQHU ]LHKHQGDV7HDPWHDFKLQJGHP(LQ]HOWUDLQLQJYRUGDGLH7UDLQLQJVDEZHFKVOXQJV UHLFKHUXQGTXDOLWDWLYKRFKZHUWLJHUVLQG

*UXQGV¾W]OLFKHV]X0HWKRGHQ

Grundsätzliches zu Methoden

7UDLQLQJVPHWKRGHQ VLQG +LOIVPLWWHO 6LH YHUPLWWHOQ HLQHQ EHVWLPPWHQ /HUQLQKDOW XQGVLQGDXIGLH=LHOJUXSSH]XJHVFKQLWWHQ0LWJXWHQ0HWKRGHQPDFKWGDV/HUQHQ 6SD¹)ÖUGLH0HWKRGHQYLHOIDOWVSUHFKHQDEHUQRFKDQGHUH*UÖQGH • 1LFKWDOOH 0HQVFKHQ OHUQHQ JOHLFK 'XUFK YHUVFKLHGHQH0HWKRGHQZHUGHQGLH XQWHUVFKLHGOLFKHQ/HUQW\SHQXQG/HUQNDQ¾OHDQJHVSURFKHQ • 8QWHUVFKLHGOLFKH0HWKRGHQPDFKHQGDV7UDLQLQJDEZHFKVOXQJVUHLFK'LH7HLO QHKPHUEOHLEHQQHXJLHULJXQGPRWLYLHUW • /HUQHQJHOLQJWYRUDOOHPGDQQZHQQ.RQ]HQWUDWLRQVXQG(QWVSDQQXQJVSKDVHQ VLFKDEZHFKVHOQ • 'XUFKGLH0HWKRGHQNÐQQHQGLH7HLOQHKPHUDNWLYLQGDV6HPLQDUPLWHLQEH]R JHQZHUGHQ • 'HU0HWKRGHQZHFKVHOHQWODVWHWGHQ7UDLQHUXQGEHZDKUWLKQYRU0RQRORJHQ

Anforderungen an Methoden 0HWKRGHQ NÐQQHQ QDFK IDFKOLFKHQ S¾GDJRJLVFKHQ XQG PHWKRGLVFKHQ .ULWHULHQ DXVJHZ¾KOWXQGDQJHZHQGHWZHUGHQ Fachliche Kriterien )DFKOLFKH .ULWHULHQ VLQG GLH /HUQ]LHOH XQG GHU /HUQLQKDOW VRZLH GLH %HGÖUIQLVVH GHU/HUQJUXSSH.DXPHLQH0HWKRGHLVWIÖUDOOH,QKDOWHJOHLFKJXWJHHLJQHW3UDN WLVFKH$QZHQGXQJHQNÐQQHQQXUVFKOHFKWGXUFKHLQHQUHLQHQ9RUWUDJJHOHUQWZHU GHQ.DXPMHPDQGZLUGVHLQHQ6HULHQEULHIQXUDXIJUXQGHLQHV9RUWUDJHVHUVWHOOHQ NÐQQHQ8PLQGDV7KHPDHLQ]XIÖKUHQXQG]XHUNO¾UHQXPZDVHVEHLGHU(UVWHO OXQJHLQHV6HULHQEULHIHVJUXQGV¾W]OLFKJHKWNDQQHLQ,PSXOVUHIHUDWKLOIUHLFKVHLQ 'LH0HWKRGHQVROOWHQGHQ/HUQEHGÖUIQLVVHQGHU*UXSSHHQWVSUHFKHQ'DKHULVW]X EHDFKWHQ • 3DVVWGLH0HWKRGH]XPHLQHP/HUQLQKDOW" • (QWVSUHFKHQGLH,QKDOWHGHP/HUQQLYHDXXQG/HUQWHPSRGHU*UXSSH" • :LHYLHO/HUQVWRIINDQQDQHLQHP7DJYHUPLWWHOWZHUGHQ"

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

$QIRUGHUXQJHQDQ0HWKRGHQ

Pädagogische Kriterien 0HWKRGHQKHOIHQEHLP/HUQHQ'DEHLLVWDXI)ROJHQGHV]XDFKWHQ • .QÖSIHQ GLH ,QKDOWH XQG 0HWKRGHQ DQ 9RUZLVVHQ (LQVWHOOXQJHQ XQG 9HUKDO WHQVHUZDUWXQJHQGHU7HLOQHKPHUDQ" • .DQQDXIGLHVSH]LILVFKHQ$QIRUGHUXQJHQXQGGLH=XVDPPHQVHW]XQJGHU*UXS SHPLW+LOIHGHU0HWKRGHQHLQJHJDQJHQZHUGHQ" • 7UDJHQ GLH 0HWKRGHQ GD]X EHL GLH /HUQEHUHLWVFKDIW XQG GLH 0RWLYDWLRQ GHU (LQ]HOQHQ]XIÐUGHUQ" • )ÐUGHUQ GLH 0HWKRGHQ GDV HLJHQVW¾QGLJH /HUQHQ XQG GLH %HUHLWVFKDIW IÖU GHQ QHXHQ/HUQLQKDOW" • %HUÖFNVLFKWLJHQ GLH 0HWKRGHQ GLH YHUVFKLHGHQHQ /HUQNDQ¾OH XQG /HUQWHPSL GHUHLQ]HOQHQ7HLOQHKPHU" • (UPÐJOLFKHQ GLH 0HWKRGHQ GHQ 6SD¹ DP /HUQHQ XQG (UIROJVHUOHEQLVVH EHLP /HUQHQ" Methodische Kriterien 0HWKRGHQVWHOOHQGHQ/HUQLQKDOWDXIHLQHEHVWLPPWH$UWXQG:HLVHGDU'DGXUFK ZHUGHQ XQWHUVFKLHGOLFKH $VVR]LDWLRQV XQG $QNQÖSIXQJVPÐJOLFKNHLWHQ JHVFKDI IHQ :HQQ YHUVFKLHGHQH 0HWKRGHQ GDV KHL¹W YHUVFKLHGHQH 6LFKWZHLVHQ NRPEL QLHUWZHUGHQVWHLJWGLH/HUQTXRWH 0HWKRGLVFKH3HUVSHNWLYHQVLQG • 5HGX]LHUXQJ GHU .RPSOH[LW¾W .RPSOH[H =XVDPPHQK¾QJH ZHUGHQ DXI LKUH *UXQGHOHPHQWH UHGX]LHUW 'HWDLOV ZHUGHQ VS¾WHU PLW GLHVHP *UXQGJHUÖVW YHU NQÖSIW • .RQWUDVWLHUXQJEH]LHKXQJVZHLVH3RLQWLHUXQJ'XUFK¶EHUEHWRQHQRGHU+HUYRU KHEHQ NÐQQHQ 0HWKRGHQ GLH $XIPHUNVDPNHLW GHU 7HLOQHKPHU DXI EHVWLPPWH $VSHNWHOHQNHQ • 'LH0ÐJOLFKNHLWGHU9HUIUHPGXQJ*HZRKQWHRGHUEHNDQQWH6LFKWZHLVHQZHU GHQ GXUFK HLQH XQJHZRKQWH +HUDQJHKHQVZHLVH RGHU %HWUDFKWXQJVZHLVH DXI JHEURFKHQ • 3ULQ]LSGHU9HUWUDXWKHLW,QKDOWH6DFKYHUKDOWHRGHU3UR]HVVHZHUGHQGXUFK9L VXDOLVLHUXQJXQG%HLVSLHOHDXVDEVWUDNWHQ=XVDPPHQK¾QJHQJHOÐVWXQGXQPLW WHOEDU DXI EHNDQQWH 6LFKWZHLVHQ EH]LHKXQJVZHLVH *HVFK¾IWVYRUJ¾QJH XQG GHQ VFKRQYRUKDQGHQHQ(UIDKUXQJVKLQWHUJUXQGEH]RJHQ • 3ULQ]LS,QKDOWHVHOEVWVW¾QGLJ]XHUDUEHLWHQ • %LQQHQGLIIHUHQ]LHUXQJ8QWHUVFKLHGH]ZLVFKHQVWDUNHQXQGVFKZDFKHQ/HUQHUQ XQG XQWHUVFKLHGOLFKHQ /HUQW\SHQ NÐQQHQ PLW EHVWLPPWHQ 0HWKRGHQ DXVJHJOL FKHQZHUGHQ

*UXQGV¾W]OLFKHV]X0HWKRGHQ

Grenzen der Methoden Methoden können fehlende Inhalte nicht ersetzen ,Q MHGHP 7UDLQLQJ VWHKHQ QDWÖUOLFK QLFKW GLH 0HWKRGHQ VRQGHUQ GLH ,QKDOWH LP 9RUGHUJUXQG0HWKRGHQKDEHQHLQHdGLHQHQGHo)XQNWLRQ'LH$QZHQGXQJYLHOI¾O WLJHUXQGDEZHFKVOXQJVUHLFKHU0HWKRGHQGDUIQLFKWYRP7KHPDDEOHQNHQ Methoden können bestehende Konflikte nicht überspielen .RQIOLNWH ]ZLVFKHQ GHU 6HPLQDUOHLWXQJ RGHU ]ZLVFKHQ 6HPLQDUOHLWXQJ XQG GHQ 7HLOQHKPHUQ WDXFKHQ LPPHU ZLHGHU DXI 'LH $QZHQGXQJ DUEHLWVLQWHQVLYHU RGHU VSLHOHULVFKHU0HWKRGHQGDUIQLFKW]XHLQHU$EOHQNXQJRGHU¶EHUVSLHOXQJVROFKHU .RQIOLNWHIÖKUHQ9LHOPHKUPÖVVHQLQHLQHUVROFKHQ6LWXDWLRQ0HWKRGHQGD]XGLH QHQGLH.RQIOLNWSXQNWHGHXWOLFK]XPDFKHQXQG/ÐVXQJHQ]XILQGHQ Methoden können mangelnde Kompetenz nicht ausgleichen 'HU=XJULIIDXIYLHOI¾OWLJH0HWKRGHQXQGGHUHQ(LQVDW]LP7UDLQLQJVEHUHLFKNDQQ QLFKWÖEHUPDQJHOQGHLQKDOWOLFKHXQGPHWKRGLVFKH.RPSHWHQ]KLQZHJW¾XVFKHQ

¶EHUEOLFNÖEHUGLHYHUVFKLHGHQHQ0HWKRGHQ

Überblick über die verschiedenen Methoden 9LHOH 0HWKRGHQ NÐQQHQ HLQ]HOQ LP 7DQGHP RGHU LQ GHU *UXSSH GXUFKJHIÖKUW ZHUGHQ

*UXQGV¾W]OLFKHV]X0HWKRGHQ

Checkliste für die Methodenauswahl Einschätzung der Gruppe • • • •

:LHJUR¹LVWGLH*UXSSH" :LHDOWVLQGGLH7HLOQHKPHU" :LHJUR¹VLQGGLH$OWHUVXQWHUVFKLHGH" :LHVHW]WVLFKGLH*UXSSH]XVDPPHQ1XU)UDXHQQXU0¾QQHURGHU*HVFKOHFK WHUJHPLVFKW " • :HOFKH&RPSXWHUYRUNHQQWQLVVHEULQJHQGLH(LQ]HOQHQPLW" • $XVZHOFKHQ8QWHUQHKPHQVWDPPHQGLH7HLOQHKPHU" • :HOFKH3RVLWLRQHQKDEHQ7HLOQHKPHU6DFKEHDUEHLWXQJ/HLWXQJVIXQNWLRQ " Analyse des Umfeldes • :LHYLHO=HLWVWHKW]XU9HUIÖJXQJ" • :LHVLQGGLH5¾XPOLFKNHLWHQ" • :LHLVWGLHWHFKQLVFKH$XVVWDWWXQJ" • .ÐQQHQ*HWU¾QNH]XU9HUIÖJXQJJHVWHOOWZHUGHQ" Auswahl der Methode und des Inhalts • :HOFKH/HUQ]LHOHZHUGHQYHUPLWWHOW" • :HOFKH/HUQLQKDOWHVROOHQYHUPLWWHOWZHUGHQ" • :HOFKH$VSHNWHGHV,QKDOWVZHUGHQGXUFKGLHJHSODQWH0HWKRGHEHVRQGHUVJH ÖEW" • :HOFKH/HUQOHLVWXQJHQZHUGHQYRQGHQ7HLOQHKPHUQHUZDUWHW" • =XZHOFKHP=HLWSXQNWGHV6HPLQDUVVROOGLH0HWKRGHHLQJHVHW]WZHUGHQ" • :HOFKH(UIDKUXQJHQEHVWHKHQPLWGHU'XUFKIÖKUXQJGHU0HWKRGH" • :HOFKHQ=ZHFNVROOGLH0HWKRGHHUIÖOOHQ" • 6ROOVLHGHQ/HUQVWRIIDXIORFNHUQ" • 6ROOVLHGHQ/HUQVWRIIYHUWLHIHQ" • 6ROOVLHGLH(LQ]HO*UXSSHQRGHU3OHQXPVDUEHLWXQWHUVWÖW]HQXQGIÐUGHUQ" • 6ROOVLHPRWLYLHUHQ" • 6ROOVLHZLHGHUKROHQ" Welche Lernleistungen soll sie unterstützen? • • • • • • •

)DFKZLVVHQYHUPLWWHOQ" /HUQWHFKQLNKHOIHQ]XYHUPLWWHOQ" +HOIHQ+DQGOXQJVNULWHULHQ]XHQWZLFNHOQ" =XVDPPHQK¾QJHNHQQHQOHUQHQ" $XVVDJHQEHZHUWHQXQGLQGLH6SUDFKHGHV&RPSXWHUVÖEHUVHW]HQ" (LJHQHV:LVVHQIHVWLJHQXQGHUZHLWHUQ" 6HOEVWVW¾QGLJHV/HUQHQXQG/ÐVHQYRQ3UREOHPHQIÐUGHUQ"

&KHFNOLVWHIÖUGLH0HWKRGHQDXVZDKO

Hinweis: 1LFKWMHGH0HWKRGHOLHJWHLQHP7UDLQHU=HLWZHLVHIHKOHQGLHSHUVÐQOL FKHQXQGIDFKOLFKHQ9RUDXVVHW]XQJHQKLHU]X'DKHULPPHUGLH0HWKRGHQDQZHQ GHQGLH]XPHLJHQHQ$UEHLWVVWLODPEHVWHQSDVVHQ

2UJDQLVDWLRQYRQ,77UDLQLQJV

Organisation von IT-Trainings

Große Anwenderschulungen 1DFK GHU (LQIÖKUXQJ HLQHU QHXHQ %HWULHEVVRIWZDUH LQ HLQHP 8QWHUQHKPHQ ZLH EHLVSLHOVZHLVH YRQ 6$3 PÖVVHQ YLHOH 0LWDUEHLWHU JHVFKXOW ZHUGHQ GHQQ GXUFK GLHQHXH6RIWZDUH¾QGHUQVLFKYLHOH$UEHLWVDEO¾XIHJUXQGOHJHQG8PGLH2UJDQL VDWLRQXQG'XUFKIÖKUXQJGLHVHU7UDLQLQJVJHKWHVLPIROJHQGHQ.DSLWHO 7UDLQLQJV VLQG WHXHU 1LFKW ]X VFKXOHQ LVW LQ GHU 5HJHO QRFK WHXUHU &LUFD GHU(LQIÖKUXQJVNRVWHQHLQHUQHXHQ6RIWZDUHHQWIDOOHQDXIGLH7UDLQLQJVGHU0LWDU EHLWHU ,Q=HLWHQNQDSSHU.DVVHQYHUVXFKHQ8QWHUQHKPHQGLH7UDLQLQJVNRVWHQ]XGUÖ FNHQ:LHYLHOHLQ7UDLQLQJNRVWHWLVWHLQIDFK]XHUUHFKQHQ9LHOVFKZLHULJHULVWHV GDJHJHQ ]X HUUHFKQHQ ZHOFKH .RVWHQ DXI GDV 8QWHUQHKPHQ ]XNRPPHQ ZHQQ VFKOHFKWRGHUÖEHUKDXSWQLFKWJHVFKXOWZLUG'LHVVLQG)ROJHNRVWHQGLHQDFKGHU (LQIÖKUXQJGHUQHXHQ6RIWZDUHHQWVWHKHQZHQQGLH0LWDUEHLWHUQXUXQ]XUHLFKHQG DXIGLHQHXH6RIWZDUHYRUEHUHLWHWZXUGHQ9HUXUVDFKWZHUGHQGLHVH.RVWHQGXUFK • eine hohe Fehlerquote 'LHVIÖKUWPHLVWHQV]XHLQHPKÐKHUHQ%HUDWXQJVDXIZDQGGHU8QWHUQHKPHQVEHUD WXQJ GLH GLH QHXH 6RIWZDUH LP 8QWHUQHKPHQ HLQIÖKUW 'DV KHL¹W GDV 8QWHUQHK PHQEHVFK¾IWLJWGLH8QWHUQHKPHQVEHUDWXQJO¾QJHUDOVYRUJHVHKHQ=XGHPHQWVWH KHQ ]XV¾W]OLFKH .RVWHQ IÖU GDV 8QWHUQHKPHQ DXIJUXQG YRQ $QZHQGXQJVIHKOHUQ GHU0LWDUEHLWHUGLHPLWGHUQHXHQ6RIWZDUHÖEHUIRUGHUWVLQG • eine schlechte Akzeptanz der neuen Software im Unternehmen 2KQHHLQ7UDLQLQJIÖKOHQVLFKGLH0LWDUEHLWHUVFKQHOOGHUQHXHQ6RIWZDUHdDXVJH OLHIHUWoVLQNHQGH0RWLYDWLRQXQGVFKOHFKWHUH/HLVWXQJHQVLQGK¾XILJGLH)ROJH Vorbereitung auf Führungsebene 9RUDXVVHW]XQJ IÖU HLQH HUIROJUHLFKH 'XUFKIÖKUXQJ YRQ 6FKXOXQJHQ LVW GDVV GLH )ÖKUXQJVHEHQHGHV8QWHUQHKPHQVGLHVHXQWHUVWÖW]W'HQQZHQQGLH)ÖKUXQJVHEH QH YRP 6LQQ XQG =ZHFN GHU 0D¹QDKPH ÖEHU]HXJW LVW ZLUG GLH 7UDLQLQJVPD¹ QDKPHDXFKYRQGHQ0LWDUEHLWHUQDQJHQRPPHQ 'LH3ODQXQJYRQ7UDLQLQJVPLWKDQGOXQJVRULHQWLHUWHQ0HWKRGHQXQGHLQHPKR KHQ¶EXQJVDQWHLOYHUODQJWVHKUYLHO9RUEHUHLWXQJ'LHVORKQWVLFKGDGHU¶EXQJV

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

*UR¹H$QZHQGHUVFKXOXQJHQ

DQWHLO XQG /HUQHUIROJ LQ GHQ 6FKXOXQJHQ ZHVHQWOLFK KÐKHU LVW DOV EHLVSLHOVZHLVH EHLdWUDLQHU]HQWULHUWHQ7UDLQLQJVo :LUKDEHQGLH(UIDKUXQJJHPDFKWGDVV)ÖKUXQJVNU¾IWHJHJHQÖEHUHLQHPKDQG OXQJVRULHQWLHUWHQXQGPHWKRGLVFKHQ7UDLQLQJVNRQ]HSWVHKUDXIJHVFKORVVHQZDUHQ ZHQQGLHVHVLP9RUIHOGDXVIÖKUOLFKYRUJHVWHOOWZXUGH =XVDPPHQ PLW GHU )ÖKUXQJVHEHQH ZHUGHQ LQ HLQHU HUVWHQ 3KDVH GLH 5DKPHQ EHGLQJXQJHQGHU7UDLQLQJVIHVWJHOHJW 5DKPHQEHGLQJXQJHQIÖUHLQ7UDLQLQJVLQG 1. Trainingskonzept und Methoden: • :HOFKH0HWKRGHQZHUGHQHLQJHVHW]W" • ,VW GDV 7UDLQLQJ HLQ 3U¾VHQ]WUDLQLQJ RGHU ZHUGHQ (/HDUQLQJ(OHPHQWH HLQJH EDXW" 2. Teilnehmer: • :HOFKH0LWDUEHLWHUZHUGHQWUDLQLHUW" • 1HKPHQ)ÖKUXQJVNU¾IWHDP7UDLQLQJWHLO" $XIJHSDVVW 1HKPHQ 9RUJHVHW]WH DP 7UDLQLQJ WHLO ZHUGHQ GDPLW DXFK EH VWLPPWH0DFKWYHUK¾OWQLVVHLQV6HPLQDUJHWUDJHQ 3. Trainer: • *LEW HV QXU H[WHUQH 7UDLQHU RGHU ZHUGHQ 0LWDUEHLWHU GHV .XQGHQ ]X 7UDLQHUQ DXVJHELOGHW" 4. Vorbereitung der Trainingsmaßnahme: • :HUGHQ GLH 7UDLQLQJV DXVVFKOLH¹OLFK GXUFK ([WHUQH ZLH EHLVSLHOVZHLVH 8QWHU QHKPHQVEHUDWHUYRUEHUHLWHW" • :HOFKH $XIJDEHQ ZHUGHQ YRQ GHQ 0LWDUEHLWHUQ GHV 8QWHUQHKPHQV ÖEHUQRP PHQ" Tipp:'LHVH0LWDUEHLWHUVROOWHQIÖUGLH9RUEHUHLWXQJXQG'XUFKIÖKUXQJGHU7UDL QLQJVYRQLKUHP7DJHVJHVFK¾IWIUHLJHVWHOOWZHUGHQ 5. Welches Budget steht zur Verfügung? 6. Über welchen Zeitraum wird trainiert? 'LHVLVWDEK¾QJLJYRQIROJHQGHQ3XQNWHQ • GHU/¾QJHGHUHLQ]HOQHQ.XUVPRGXOH • GHU7HLOQHKPHU]DKO • GHU$Q]DKOGHU5¾XPH 1LFKW DOOH GLHVH 3XQNWH VLQG ]X %HJLQQ GHU 7UDLQLQJVYRUEHUHLWXQJ VFKRQ JH NO¾UWGHQQRFKVROOWHGHUDOOJHPHLQH=HLWUDKPHQYHUHLQEDUWZHUGHQ

2UJDQLVDWLRQYRQ,77UDLQLQJV

7. Technik: • 6LQGDXVUHLFKHQG7UDLQLQJVU¾XPHYRUKDQGHQRGHUPÖVVHQGLHVHHUVWHLQJHULFK WHWEH]LHKXQJVZHLVHDQJHPLHWHWZHUGHQ" • :LHZLUGGDV7UDLQLQJVV\VWHPGHU]XYHUPLWWHOQGHQ6RIWZDUHDXVVHKHQ" Tipp:%HLJUR¹HQ7UDLQLQJVPD¹QDKPHQPXVVYRQGHU)LUPDK¾XILJQRFKGLHHQW VSUHFKHQGH+DUGZDUHIÖUGLH¶EXQJVV\VWHPHGHU6RIWZDUHDQJHVFKDIIWZHUGHQ 8. Gibt es eine Anwesenheitsliste und eine Teilnahmebestätigung? 9. Nachbereitung der Trainings: • :HOFKH¶EXQJVPÐJOLFKNHLWHQVWHKHQGHQ0LWDUEHLWHUQLP$QVFKOXVVDQGDV7UDL QLQJ]XU9HUIÖJXQJ¶EXQJVU¾XPH¶EXQJVV\VWHPRGHU)$4'DWHQEDQNHQ " • :HUGHQ0LWDUEHLWHUDOVd6RIWZDUHH[SHUWHQoIÖUGLH¶EXQJVEHWUHXXQJDXVJHELO GHW",QGLHVHP)DOOLVW]XNO¾UHQZHULP8QWHUQHKPHQGLHHQWVSUHFKHQGHQ0LW DUEHLWHUDXVZ¾KOW 10.Wer ist der zuständige Verantwortliche im Unternehmen? 11. Werden die Trainings evaluiert? • (YDOXLHUXQJHQ VLQG LQ 8QWHUQHKPHQ VHKU EHOLHEW GD PLW =DKOHQ GRNXPHQWLHUW ZLUGREVLFKGLHVH0D¹QDKPHXQGGLHGDPLWYHUEXQGHQHQ.RVWHQJHORKQWKD EHQ)ÖUGDV7UDLQLQJVWHDPKDWHVGHQ9RUWHLOGDVVHVVHKUVFKQHOOHLQDXVIÖKU OLFKHV )HHGEDFN HUK¾OW (YDOXLHUXQJVPD¹QDKPHQ PÖVVHQ DXFK PLW GHP %H WULHEVUDWDEJHVWLPPWZHUGHQ Inhaltliche Konzeption und Vorbereitung der Trainings ,QGLHVHU3KDVHZHUGHQ • GLHJHQDXHQ/HUQ]LHOHIHVWJHOHJW • GLH¶EXQJHQHQWZLFNHOW • GLH¶EXQJVXQWHUODJHQJHVFKULHEHQ Festlegung der Lernziele 8PGLH7UDLQLQJV]LHOH]XEHVWLPPHQZHUGHQGLHZLFKWLJVWHQ3UR]HVVHXQG$EO¾X IH GHV 7DJHVJHVFK¾IWHV JHVDPPHOW XQG ]XVDPPHQJHVWHOOW $XV GLHVHQ *HVFK¾IWV SUR]HVVHQXQGDEO¾XIHQZHUGHQGLHYHUVFKLHGHQHQ7UDLQLQJVPRGXOHHQWZLFNHOW ,P,GHDOIDOOVLQGGLH7UDLQLQJVPRGXOHDXIGLH%HGÖUIQLVVHGHV(LQ]HOQHQEH]LH KXQJVZHLVHHLQHU$EWHLOXQJ]XJHVFKQLWWHQ,QGHU3UD[LVVFKHLWHUWGLHVHU$QVSUXFK LQYLHOHQ)¾OOHQDQGHQRUJDQLVDWRULVFKHQ5DKPHQEHGLQJXQJHQ(LQH8UVDFKHGD IÖULVW]XP%HLVSLHOGDVVQLFKWDOOH0LWDUEHLWHUHLQHU$EWHLOXQJ]XUVHOEHQ=HLWDP 7UDLQLQJ WHLOQHKPHQ NÐQQHQ 'DV 7DJHVJHVFK¾IW O¾XIW JOHLFK]HLWLJ LP 8QWHUQHK PHQZHLWHU

*UR¹H$QZHQGHUVFKXOXQJHQ

'DPLW GLH 7UDLQLQJV QLFKW ]X WHXHU IÖU GDV 8QWHUQHKPHQ ZHUGHQ PÖVVHQ GLH 7UDLQLQJVU¾XPH GXUFKJHKHQG DXVJHODVWHW VHLQ =XGHP VLQG ]X NOHLQH 7UDLQLQJV JUXSSHQDXFKS¾GDJRJLVFKQLFKWVLQQYROO =XU(QWZLFNOXQJGHUHLQ]HOQHQ6FKXOXQJVPRGXOHNDQQ]XP%HLVSLHOHLQHVRO FKH0DWUL[YHUZHQGHWZHUGHQ Beispiel aus dem Bereich SAP IS-U/CCS ,QGXVWULDO 6ROXWLRQ 8WLOLW\ &XVWRPHU &DUH 6HUYLFH LVW HLQH $EUHFKQXQJVVRIWZDUH IÖU(QHUJLHYHUVRUJXQJVXQWHUQHKPHQ 71 7HLOQHKPHU Lerninhalt/Arbeitsprozess $

1DYLJLHUHQLQ6$35 'DWHQPRGHOO,68&&6 &XVWRPHU,QWHUDFWLRQ &HQWHU .XQGHQLGHQWLILNDWLRQ .XQGHQDXVNÖQIWH (LQ]XJ $XV]XJ 8P]XJ $EUHFKQXQJ 7DULIHLQVWHOOXQJHQ

Abteilung $ $

Kurs $ %DVLV

71

71

71

71

; ;

; ;

; ;

; ;

;

;

;

; ;

; ;

; ;

.XQGHQ ]HQWUXP

; ; ;

; ; ;

%DFN2IILFH

; ;

$EUHFKQXQJ

,QGHU7DEHOOHZXUGHQDXVGHQ/HUQLQKDOWHQYLHUXQWHUVFKLHGOLFKH.XUVHJHELOGHW • • • •

%DVLV .XQGHQ]HQWUXP %DFN2IILFH $EUHFKQXQJ

'LH 0LWDUEHLWHU GHU $EWHLOXQJ $ EHVXFKHQ DOOH .XUVH GLH $EWHLOXQJ $ GXUFKO¾XIWQXUGHQ%DVLVNXUV$OVLGHDOH.XUVJUÐ¹HZHUGHQr7HLOQHKPHUDQ JHQRPPHQ'HPHQWVSUHFKHQGJLEWHV • • • •

YLHU%DVLVNXUVH7HLOQHKPHUPLW3O¾W]HQ GUHL.XQGHQ]HQWUXP.XUVH7HLOQHKPHUPLW3O¾W]HQ GUHL%DFN2IILFH.XUVH7HLOQHKPHUPLW3O¾W]HQ XQG HLQHQ$EUHFKQXQJVNXUV7HLOQHKPHUPLW3O¾W]HQ

2UJDQLVDWLRQYRQ,77UDLQLQJV

$OV 6FKXOXQJVLQKDOWH ZHUGHQ DXVVFKOLH¹OLFK 6WDQGDUGI¾OOH DXV GHP 7DJHVJH VFK¾IW JHQRPPHQ (LQ 6RQGHUIDOO GHU QXU ]ZHLPDO LP -DKU IÖU HLQHQ $QZHQGHU DXIWULWWZLUGQLFKWWUDLQLHUWGHQQELVHLQ%HQXW]HUQDFKGHP7UDLQLQJDXIVROFKHL QHQVHOWHQHQ)DOOVWÐ¹WKDWHULKQO¾QJVWYHUJHVVHQ ,QYLHOHQ8QWHUQHKPHQILQGHQLP$QVFKOXVVDQGLH(LQIÖKUXQJGHUQHXHQ6RIW ZDUH JUÐ¹HUH 8PVWUXNWXULHUXQJVPD¹QDKPHQ VWDWW 'DKHU LVW HV ZLFKWLJ EHL GHU 9RUEHUHLWXQJ GHU 7UDLQLQJVPD¹QDKPH ]X HUPLWWHOQ ZLH GDV 7DJHVJHVFK¾IW GHU 0LWDUEHLWHUYRUXQGDXFK QDFKGHU(LQIÖKUXQJGHU6RIWZDUHYHUO¾XIW'LHHLQ]HO QHQ)DFKDEWHLOXQJHQVROOWHQGHVKDOELQGLH6FKXOXQJVYRUEHUHLWXQJPLWHLQEH]RJHQ ZHUGHQ 0LW+LOIHGHUJHPHOGHWHQ/HUQ]LHOHDXVGHQ)DFKDEWHLOXQJHQNDQQEHLGHU9RU EHUHLWXQJ DEJHVFK¾W]W ZHUGHQ ZLH ODQJH HLQ 7UDLQLQJVNXUV LQ HWZD GDXHUQ ZLUG 8PVS¾WHUHQUJHU]XYHUPHLGHQLVWHVVLQQYROOHLQSDDU6WXQGHQO¾QJHUSUR7UDL QLQJHLQ]XSODQHQ(VLVWHLQIDFKHUGLH7HLOQHKPHUHLQH6WXQGHIUÖKHUQDFK+DXVH ]XVFKLFNHQDOVHLQ7UDLQLQJ]ZHL6WXQGHQO¾QJHUDE]XKDOWHQDOVDQJHNÖQGLJWZDU -H QDFK =XVDPPHQVHW]XQJ GHU 7UDLQLQJVJUXSSH NDQQ GHUVHOEH .XUV XQWHUVFKLHG OLFKODQJHGDXHUQ Entwicklung und Erstellung der Übungsunterlagen $EHLQHU$XIODJHYRQ6WÖFNLVWHVJÖQVWLJHUGLH6FKXOXQJVXQWHUODJHQ]XGUX FNHQDQVWDWWVLH]XNRSLHUHQ,QHLQLJHQ8QWHUQHKPHQJLEWHVHLQHHLJHQH'UXFNH UHL1HEHQGHQ.RVWHQVSLHOWDXFKGLH'UXFNTXDOLW¾WHLQHZLFKWLJH5ROOH(VORKQW VLFKQLFKWHLQHJÖQVWLJH.RSLHRGHUHLQHQJÖQVWLJHQ'UXFN]XZ¾KOHQZHQQGLH 6RIWZDUHDEELOGXQJHQ LQ GHU 'UXFNYHUVLRQ QLFKW ULFKWLJ OHVEDU VLQG 'DKHU VROOWH XQEHGLQJWHLQ3UREHGUXFNDQJHIRUGHUWZHUGHQ)ÖUJUR¹H'UXFNDXIWU¾JHZLUGHLQH HQWVSUHFKHQGH9RUODXI]HLWYRU%HJLQQGHU7UDLQLQJVPD¹QDKPHEHQÐWLJW Organisation der Trainings Festlegung der Trainingstermine (LQH JHQDXH )HVWOHJXQJ GHU 7UDLQLQJVWHUPLQH LVW DEK¾QJLJ YRQ GHU $Q]DKO GHU 5¾XPHXQGGHU'DXHUGHUHLQ]HOQHQ.XUVH0LWGHU7HUPLQSODQXQJVROOWHGHVKDOE FLUFDGUHLELVYLHU0RQDWHYRU%HJLQQGHU7UDLQLQJVPD¹QDKPHEHJRQQHQZHUGHQ Verteilung der Teilnehmer auf die einzelnen Kurse (LQH9HUWHLOXQJGHU7HLOQHKPHUDXIGLHHLQ]HOQHQ.XUVHNDQQIÖUGLH2UJDQLVDWR UHQ VHKU DXIZHQGLJ VHLQ 'LH 8UODXEVSODQXQJ 7HLO]HLWNU¾IWH XQG 9HUWUHWXQJVUH JHOQPÖVVHQEHUÖFNVLFKWLJWZHUGHQ'LH$EWHLOXQJHQVROOWHQLKUH0LWDUEHLWHUGHV KDOE LQ GLH .XUVH HLQWHLOHQ 'D]X ZLUG MHGHU $EWHLOXQJ HLQH EHVWLPPWH $Q]DKO 3O¾W]HSUR6FKXOXQJ]XJHZLHVHQ'LH$EWHLOXQJHQQHQQHQGDQQGLH1DPHQ

*UR¹H$QZHQGHUVFKXOXQJHQ

+LOIUHLFKIÖUGLH3ODQXQJLVWGLHIROJHQGH7DEHOOH Plätze pro Abteilung Kurs Termin Summe $ $ $ %DVLV r %DVLV r %DVLV r Summe 8P HLQ VW¾QGLJHV 8PPHOGHQ GHU 7HLOQHKPHU ]X YHUPHLGHQ NÐQQHQ IROJHQGH 5HJHOQDXIJHVWHOOWZHUGHQ • 'LH7HLOQHKPHUNÐQQHQVLFKQXUXPPHOGHQZHQQVLHVHOEHUHLQHQ7DXVFKSDUW QHUILQGHQ • $QPHOGXQJXQG8PPHOGXQJNÐQQHQDXVVFKOLH¹OLFKYRQGHQ9RUJHVHW]HQYRU JHQRPPHQZHUGHQ Ausstattung der Trainingsräume • Tischordnung in U-Form 'LH 7LVFKH VROOWHQ LQ 8)RUP DXIJHVWHOOW ZHUGHQ 'HQQ EHL ,77UDLQLQJV YHU VFKZLQGHQGLH7HLOQHKPHUXQG7UDLQHUOHLFKWKLQWHUGHP&RPSXWHU:HUGHQGLH 7LVFKHLQ8)RUPDXIJHVWHOOWNÐQQHQVLFKDOOHEHVVHUVHKHQ • Pro Teilnehmer ein PC • Genügend Trainingsuser pro Trainingsraum 0LW GHQ 7UDLQLQJVXVHUQ NÐQQHQ VLFK GLH 7HLOQHKPHU LP 7UDLQLQJVV\VWHP DQ PHOGHQ=XU6LFKHUKHLWVROOWHQ]ZHL7UDLQLQJVXVHU]XU5HVHUYHYRUKDQGHQVHLQ 'LH 7UDLQLQJVXVHU VROOWHQ NHLQHQ =XJDQJ ]XP ,QWHUQHW RGHU GHP 0DLOV\VWHP KDEHQ'DPLWZLUGYHUPLHGHQGDVVGLH7HLOQHKPHUZ¾KUHQGGHV7UDLQLQJVDE JHOHQNWZHUGHQ • Beamer mit Leinwand • Master-Slave-Schaltung 'LHVH6FKDOWXQJEHZLUNWGDVVGHU5HIHUHQWVLFKDXIGHQ%LOGVFKLUPGHU7HLOQHK PHUVFKDOWHQNDQQ=XGHPNÐQQHQGLH7HLOQHKPHUGLH9RUIÖKUXQJHQGHU7UDLQHU DXILKUHPHLJHQHQ%LOGVFKLUPYHUIROJHQ2KQHHLQH0DVWHU6ODYH6FKDOWXQJNÐQ QHQGLH¶EXQJHQYRQGHQ7HLOQHKPHUQDXVVFKOLH¹OLFKÖEHUGDV%HDPHUELOGYHU IROJW ZHUGHQ 0HLVWHQV VLQG GLH HLQ]HOQHQ )HOGHU XQG 0DVNHQ GHU 6RIWZDUH VR NOHLQGDVVVLHDXVGHUGULWWHQ5HLKHQLFKWPHKUJXW]XHUNHQQHQVLQG • Pro Trainingsraum ein Drucker mit ausreichend Papier • Overheadprojektor • Flip-Chart • Zwei Metaplanwände • Moderationskoffer • Notfalltelefonliste

2UJDQLVDWLRQYRQ,77UDLQLQJV

'LHVHHQWK¾OWGLH$QVSUHFKSDUWQHUIÖU • • • • • •

WHFKQLVFKH3UREOHPH $XVVWDWWXQJGHU6FKXOXQJVU¾XPH 9HUSIOHJXQJ LQKDOWOLFKH)UDJHQ PHWKRGLVFKH)UDJHQ +DXVPHLVWHU

+¾XILJVLQGGLH7UDLQLQJVU¾XPHLQGHQ8QWHUQHKPHQVHKUXQWHUVFKLHGOLFKDXV JHVWDWWHW 'LH 5¾XPH VROOWHQ GHVKDOE PHKUHUH :RFKHQ YRU %HJLQQ GHU 6FKXOXQJ EHVLFKWLJWZHUGHQXPIHKOHQGH7HFKQLNRGHU0DWHULDOLHQ]XHUJ¾Q]HQ Verpflegung während des Trainings 7UDLQHU XQG 7HLOQHKPHU VROOWHQ Z¾KUHQG GHV 7UDLQLQJV DXVUHLFKHQG WULQNHQ 'LH YLHOHQ&RPSXWHUWURFNQHQGLH/XIWLP5DXPVHKUVFKQHOODXV:LFKWLJVLQGYRUDO OHP.DOWJHWU¾QNHGD.DIIHHXQG7HHGHP.ÐUSHUZLHGHU:DVVHUHQW]LHKHQ'XUFK HLQHJXWH9HUSIOHJXQJVWHLJHQ:RKOEHILQGHQXQG.RQ]HQWUDWLRQVI¾KLJNHLW Einrichtung des Trainingssystems 'LH6FKXOXQJVROOWHXQEHGLQJWDXIHLQHPHLJHQHQ7UDLQLQJVV\VWHPVWDWWILQGHQ=XU 'XUFKIÖKUXQJ HLQHV JUÐ¹HUHQ $QZHQGHUWUDLQLQJV ELHWHW HV VLFK DQ GDV 6RIWZDUH V\VWHPDXIGHPWUDLQLHUWZLUGPHKUPDOVDXIGHP&RPSXWHUQHW]GHV8QWHUQHKPHQV ]XNRSLHUHQ'DGXUFKNÐQQHQGLHHLQJHULFKWHWHQ7UDLQLQJVNRQVWUXNWHLPPHUZLHGHU LP 7UDLQLQJ YHUZHQGHW ZHUGHQ XQG GLH ¶EXQJHQ PÖVVHQ QLFKW YRQ GHQ 7UDLQHUQ PDQXHOO]XUÖFNJHVHW]WZHUGHQ=XGHPLVWGLHVVHKU]HLWDXIZHQGLJXQGWHXHU 8P)HKOHULQGHQ¶EXQJHQ]XYHUPHLGHQZHUGHQGLH¶EXQJHQDXIHLQHP2UL JLQDOV\VWHPHLQJHULFKWHW'LHVHV6\VWHPZLUGDQVFKOLH¹HQGNRSLHUW'LH6FKXOXQ JHQ ODXIHQ DXI GHU 6\VWHPNRSLH 1DFKGHP HLQ .XUV EHHQGHW LVW ZLUG GDQQ HLQH QHXH.RSLHGHV2ULJLQDOV\VWHPVHUVWHOOW %HL$QZHQGHUWUDLQLQJVLVW]HLWZHLVHGLH'DWHQPHQJHVRJUR¹GDVVGDV.RSLH UHQO¾QJHUDOVHLQH1DFKWGDXHUW,QGLHVHP)DOOZLUGPLW]ZHL.RSLHQJHDUEHLWHW (VJLEWGDV2ULJLQDOVRIWZDUHV\VWHP$ XQGGLH.RSLHQ% XQG& ,QGHUHUVWHQ 7UDLQLQJVZRFKHZLUGDXIGHU.RSLH% WUDLQLHUW,QGHUGDUDXIIROJHQGHQ:RFKH ZLUG GLH ]ZHLWH .RSLH & EHQXW]W *OHLFK]HLWLJ GD]X ZLUG LQ GLHVHU :RFKH GDV 2ULJLQDOV\VWHP$ HUQHXWNRSLHUW% %HL GLHVHU 9RUJHKHQVZHLVH LVW ]X EHGHQNHQ GDVV GLH .RSLHQ VHKU YLHO 6SHL FKHUSODW]EHQÐWLJHQ Durchführung der Trainings Feedbackrunden $PVFKZLHULJVWHQVLQGEHLJUÐ¹HUHQ7UDLQLQJVPD¹QDKPHQGLHHUVWHQEHLGHQ:R FKHQ (V GDXHUW ELV VLFK GDV 7UDLQLQJVWHDP DQ GHQ $EODXI GLH 5¾XPOLFKNHLWHQ XQG GDV 7UDLQLQJVV\VWHP JHZÐKQW KDW 'LH PHLVWHQ WHFKQLVFKHQ )HKOHU WUHWHQ LQ GHQHUVWHQEHLGHQ:RFKHQDXI)HHGEDFNUXQGHQPLWGHP7UDLQLQJVWHDPVLQGGHV KDOEZLFKWLJ+LHUNÐQQHQGLH7UDLQHU(UIDKUXQJHQDXVWDXVFKHQ

*UR¹H$QZHQGHUVFKXOXQJHQ

)UDJHVWHOOXQJHQ IÖU GLHVH )HHGEDFNUXQGHQ VLQG EHLVSLHOVZHLVH :LH IXQNWLR QLHUWGDV7UDLQLQJVNRQ]HSW"/DXIHQGLH¶EXQJHQIHKOHUIUHL":DVNDQQPLWVFKZLH ULJHQ 7HLOQHKPHUQ XQWHUQRPPHQ ZHUGHQ" :HOFKH ¶EXQJHQ VROOWHQ QRFK ZHLWHU HQWZLFNHOWZHUGHQ" Werbung für die Schulungen 'LH 6FKXOXQJHQ ZHUGHQ EHVVHU DN]HSWLHUW ZHQQ LQ GHQ )LUPHQ]HLWVFKULIWHQ RGHU LP,QWUDQHWUHJHOP¾¹LJÖEHUVLHEHULFKWHWZLUG$X¹HUGHPNÐQQHQVRGLH7HLOQDK PHXQGGLH%HPÖKXQJHQGHU0LWDUEHLWHUJHZÖUGLJWZHUGHQ Auswertung der Trainings $QKDQG YRQ (YDOXLHUXQJVEÐJHQ ZHUGHQ GLH 7UDLQLQJV UHJHOP¾¹LJ DXVJHZHUWHW $QVFKOLH¹HQGZHUGHQGLH(UJHEQLVVHLQ)HHGEDFNUXQGHQGHV7UDLQLQJVWHDPVGLV NXWLHUW=XGHPNÐQQHQGLH(UJHEQLVVH YRQ GHU3URMHNWOHLWXQJYHUZHQGHWZHUGHQ XPGLH7UDLQLQJVPD¹QDKPHQLQQHUKDOEGHV8QWHUQHKPHQV]XUHFKWIHUWLJHQXQG]X QXW]HQ 'LH 6FKXOXQJHQ VROOWHQ YRQ XQDEK¾QJLJHQ 3HUVRQHQ XQG QLFKW YRQ GHQ 7UDLQHUQVHOEVWDXVJHZHUWHWZHUGHQ Einrichtung von Übungsmöglichkeiten für die Mitarbeiter nach dem Training %HL JUR¹HQ 7UDLQLQJVPD¹QDKPHQ NÐQQHQ IÖU HLQLJH 7HLOQHKPHU ]ZLVFKHQ GHU 6FKXOXQJXQGGHU(LQIÖKUXQJGHU6RIWZDUHHLQLJH:RFKHQOLHJHQ'DPLWGDV:LV VHQ DXV GHQ 6FKXOXQJHQ QLFKW YHUORUHQ JHKW PÖVVHQ GLHVH LP $QVFKOXVV DQ GLH 6FKXOXQJHQÖEHQ6ROFKHLQH¶EXQJVSKDVHIXQNWLRQLHUWQXUZHQQGLH0LWDUEHLWHU DXVUHLFKHQG ¶EXQJV]HLW EHNRPPHQ -HGHU 0LWDUEHLWHU VROOWH GDKHU HLQ ELV ]ZHL 6WXQGHQ SUR :RFKH ÖEHQ NÐQQHQ ,Q $EWHLOXQJHQ GLH YLHO .RQWDNW PLW .XQGHQ KDEHQLVWHLQVSH]LHOOHU¶EXQJVUDXPVLQQYROOGDPLWGLH0LWDUEHLWHUNRQ]HQWULHUW ÖEHQ NÐQQHQ XQG QLFKW GXUFK 7HOHIRQDWH RGHU $QIUDJHQ DEJHOHQNW VLQG )ÖU GLH ¶EXQJHQEULQJHQGLH0LWDUEHLWHU)¾OOHXQG$XIJDEHQDXVLKUHP7DJHVJHVFK¾IWPLW XQGYHUVXFKHQGLHVHPLWGHUQHXHQ6RIWZDUH]XOÐVHQ ,Q GHU 5HJHO WUHWHQ EHL GHQ ¶EXQJHQ YLHOH )UDJHQ DXI 'DPLW GLH 0LWDUEHLWHU QLFKW PLW GHQ 3UREOHPHQ DOOHLQH VLQG LVW HV VLQQYROO GLHVH ¶EXQJHQ YRQ HLQHP 7UDLQHUEHWUHXHQ]XODVVHQ=XGHPNDQQHLQH)UHTXHQWO\$VNHG4XHVWLRQ)$4 r 'DWHQEDQNHLQJHULFKWHWZHUGHQ'LHVHHQWK¾OWGLHDPK¾XILJVWHQJHVWHOOWHQ)UDJHQ YRQ$QZHQGHUQ]XU6RIWZDUH'DUÖEHUKLQDXVNÐQQHQIÖUGLH¶EXQJVSKDVHDXFK (/HDUQLQJ3URJUDPPHYHUZHQGHWZHUGHQ Ausbildung und Begleitung des Trainerteams ,QHLQLJHQ8QWHUQHKPHQZHUGHQGLH7UDLQLQJVYRQ0LWDUEHLWHUQGHV8QWHUQHKPHQV YRUEHUHLWHWXQGGXUFKJHIÖKUW 'LHVHV9RUJHKHQKDWIROJHQGH9RUWHLOH • 'LH dLQWHUQHQ ([SHUWHQo HLQHV 8QWHUQHKPHQV NHQQHQ GDV ELVKHULJH 7DJHVJH VFK¾IWEHVVHUDOVH[WHUQH%HUDWHU

2UJDQLVDWLRQYRQ,77UDLQLQJV

• 'DVPHWKRGLVFKHXQGIDFKOLFKH:LVVHQGHUdLQWHUQHQ([SHUWHQoEOHLEWLP8Q WHUQHKPHQ 'HU1DFKWHLOYRQdLQWHUQHQ([SHUWHQoLVWGDVVGLHVH0LWDUEHLWHUIUHLJHVWHOOWXQG DXVJHELOGHWZHUGHQPÖVVHQ0HLVWHQVKDEHQVLHNHLQHS¾GDJRJLVFKHQ(UIDKUXQJHQ XQGNHQQHQGLHQHXH6RIWZDUHQLFKW'LHdLQWHUQHQ([SHUWHQoEHNRPPHQ]XU9RU EHUHLWXQJDXIGLH3ODQXQJXQG'XUFKIÖKUXQJYHUVFKLHGHQH:RUNVKRSV (LQIDFKOLFKHV7UDLQLQJ Tipp:,QGHU5HJHOUHLFKWHLQ7UDLQLQJYRQPHKUHUHQ7DJHQQLFKWDXVXPGLH QHXH6RIWZDUH]XEHKHUUVFKHQ'LH7UDLQHUPÖVVHQHLQLJH0RQDWHPLWGHU6RIW ZDUHDUEHLWHQXPVLFKPLWGHU6RIWZDUHDXV]XNHQQHQ *UXQGODJHQGHU3¾GDJRJLN 0HWKRGHQ]XU(QWZLFNOXQJXQG(UVWHOOXQJYRQ7UDLQLQJVPDWHULDO]XP%HLVSLHO /HUQ]LUNHO0RGHOOÖEXQJHQ$QOHJHQYRQ¶EXQJVNRQVWUXNWHQ (LQIÖKUXQJLQ(/HDUQLQJ3URJUDPPH

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Auswahlkriterien für das richtige IT-Training

'DVIROJHQGH.DSLWHOHQWK¾OW.ULWHULHQIÖUGLH$XVZDKOYRQ7UDLQLQJVDQELHWHUQ=LHO LVWHVGDVHLJHQH7UDLQLQJVEHGÖUIQLV]XHUPLWWHOQXPDXIGLHVHU*UXQGODJHGHQSDV VHQGHQ$QELHWHU]XILQGHQ*UXQGV¾W]OLFKJLOWMHLQGLYLGXHOOHUGLH7UDLQLQJVDXIGDV HLJHQH8QWHUQHKPHQ]XVFKQLWWHQZHUGHQNÐQQHQGHVWREHVVHUVLQGGLH/HUQHUIROJH 'LHVH7UDLQLQJVVLQGDEHUDXFKWHXHUHUDOV7UDLQLQJVYRQGHU6WDQJH Vorentscheidungen =XU(QWVFKHLGXQJVILQGXQJJHKÐUHQYLHOHYHUVFKLHGHQH3XQNWH'DKHULVWGLH)HVW OHJXQJ GHU =LHOULFKWXQJ GHV 7UDLQLQJV VHKU ZLFKWLJ 'D]X VLQG IROJHQGH 9RUHQW VFKHLGXQJHQ]XWUHIIHQ 1. In welcher Form wird trainiert? (/HDUQLQJ6HOEVWVWXGLXP3U¾VHQ]VHPLQDURGHULQHLQHU.RPELQDWLRQ" 2. Wo wird trainiert? ,PHLJHQHQ+DXVHRGHULQGHQ5¾XPHQGHU6FKXOXQJVDQELHWHU" 3. Für welche Zielgruppe ist das IT-Training? $XV]XELOGHQGH 6WXGLHUHQGH )ÖKUXQJVNU¾IWH 6DFKEHDUEHLWHU +RWOLQH0LWDUEHLWHU RGHU%DFN2IILFH" 4. Welcher Lernansatz wird bevorzugt? 'DV DQJHOHLWHWH /HUQHQ LQ GHP GLH /HUQLQKDOWH XQG /HUQ]LHOH YRQ GHQ 7UDLQHUQ YRUJHJHEHQXQGGXUFKGLH7HLOQHKPHUDEJHDUEHLWHWZHUGHQRGHUHLQ$QVDW]GHV VHQ,QKDOWHXQG=LHOHVLFKQDFKGHQ:ÖQVFKHQXQG%HGÖUIQLVVHQGHU7HLOQHKPHU ULFKWHQ" Auswahlverfahren 'LH$XVZDKOGHU7UDLQLQJVDQELHWHUHUIROJWLQ]ZHL6FKULWWHQ,QGHUHUVWHQ7DEHOOH VLQG.ULWHULHQIÖUGLH$XVZDKOYRQ7UDLQLQJVDQELHWHUQDXIJHOLVWHW0LW+LOIHGLHVHU 7DEHOOHNÐQQHQYHUVFKLHGHQH$XVZDKONULWHULHQJHZLFKWHWZHUGHQ6RNULVWDOOLVLH UHQVLFKGLH.ULWHULHQKHUDXVGLHIÖUGDVMHZHLOLJH8QWHUQHKPHQEHLGHU$XVZDKO

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

YRQ 7UDLQLQJVDQELHWHUQ HQWVFKHLGHQG VLQG ,Q HLQHU ]ZHLWHQ 7DEHOOH ZHUGHQ GLH 6FKXOXQJVDQELHWHUDQKDQGGHUHUVWHQ7DEHOOHEHZHUWHW Schritt 1: Festlegung der Auswahlkriterien 'LHIROJHQGHQ.ULWHULHQZHUGHQIROJHQGHUPD¹HQEHZHUWHW * ++ + --

¾X¹HUVWZLFKWLJ VHKUZLFKWLJ ZLFKWLJ ZHQLJHUZLFKWLJ XQZLFKWLJ

'DQDFKNDQQGLH7DEHOOHDXIGLH.ULWHULHQYHUNÖU]WZHUGHQGLHDOVZLFKWLJVHKU ZLFKWLJRGHU¾X¹HUVWZLFKWLJHLQJHVWXIWZHUGHQ Kriterien Didaktik 5ROOHQEDVLHUWHV.RQ]HSW 3UD[LVEH]XJGHU/HUQLQKDOWH /HUQHQGXUFKHLJHQVW¾QGLJHV(UDUEHLWHQGHV/HUQVWRIIV /HUQHQGXUFK0HPRULHUHQXQG5HSURGX]LHUHQ GHU7UDLQHUYRUIÖKUXQJHQ9RUWU¾JH $QVSUHFKHQYHUVFKLHGHQHU(LQJDQJVNDQ¾OH $QVSUHFKHQYHUVFKLHGHQHU/HUQW\SHQ 'LIIHUHQ]LHUHQYRQXQWHUVFKLHGOLFKHQ/HUQQLYHDXV /HUQVSD¹ $WPRVSK¾UHLP7UDLQLQJ )HHGEDFN]XP/HUQIRUWVFKULWW +RKHU¶EXQJVDQWHLOZ¾KUHQGGHV7UDLQLQJV ÖEHU3UR]HQW ¶EXQJVPÐJOLFKNHLWHQQDFKGHP7UDLQLQJ Methodik 0HWKRGHQYLHOIDOW 6\VWHPYRUIÖKUXQJHQ ,PSXOVUHIHUDW

Gewichtung

*

++

+

-

-

9JO.DSLWHO%HVRQGHUKHLWHQGHV,77UDLQLQJVXQG/HUQWKHRULHXQG/HUQSUR]HVVH

5ROOHQEDVLHUWLVWHLQ6FKXOXQJVNRQ]HSWGDVDXIGLHVSH]LHOOHQ$QIRUGHUXQJHQGHUHLQ]HO QHQ$EWHLOXQJHQHLQHV8QWHUQHKPHQV]XJHVFKQLWWHQLVW

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien /HUQ]LUNHO ¶EXQJHQPLW3UD[LVEH]XJ ¶EXQJHQPLWVHOEVWVW¾QGLJHU(UDUEHLWXQJ GHV/HUQVWRIIV :LHGHUKROXQJVÖEXQJHQ 0RGHOOÖEXQJ 8QWHUULFKWVJHVSU¾FK (YHQWV :DUP8SV *UXSSHQDUEHLW 7HDPDUEHLW (LQ]HODUEHLW )ÐUGHUXQJGHU/HUQNRPSHWHQ] %LQQHQGLIIHUHQ]LHUXQJ Inhalte 3UR]HVVKDQGOLQJGHU6RIWZDUH 6\VWHP]XVDPPHQK¾QJHXQG)XQNWLRQVSULQ]LSLHQ GHU6RIWZDUH Trainingsunterlagen 9LVXHOOH*HVWDOWXQJXQG$XIEHUHLWXQJGHV/HUQVWRIIV 9HUZHQGXQJYRQ6FUHHQVKRWV ¶EXQJVEO¾WWHU 7UDLQHUKLQZHLVH]XGHQ¶EXQJVEO¾WWHUQ Trainer (LQ]HOQ(LJHQH7UDLQHU (LQ]HOQ7UDLQHUGHV6FKXOXQJVDQELHWHUV 7DQGHP(LJHQH7UDLQHU 7DQGHP(LJHQH7UDLQHU6FKXOXQJVDQELHWHU 7DQGHP6FKXOXQJVDQELHWHU 'LGDNWLVFKH.RPSHWHQ]GHU7UDLQHU 0HWKRGLVFKH.RPSHWHQ]GHU7UDLQHU )DFKNRPSHWHQ]GHU7UDLQHU +LOIHVWHOOXQJ

Gewichtung

*

++ +

-

-

'HU6FKZHUSXQNWOLHJWDXIGHUUHLQHQ'XUFKIÖKUXQJHLQ]HOQHU3UR]HVVHXQG7UDQVDNWLRQHQ

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien Evaluierung 5HJHOP¾¹LJH(YDOXLHUXQJZ¾KUHQGGHU6FKXOXQJHQ *HVDPWHYDOXLHUXQJ]XP6FKOXVVGHU6FKXOXQJHQ Technik29 $QSDVVEDUNHLWGHU6RIWZDUHDQYRUKDQGHQH7HFKQLN (UZHLWHUEDUNHLW 6XSSRUW 'RNXPHQWDWLRQ )$4'DWHQEDQN 6FKXOXQJVPDQGDQW $XVVWDWWXQJGHV7UDLQLQJVUDXPV =XP%HLVSLHO0DVWHU6ODYH6FKDOWXQJ Umsetzung durch den Trainingsanbieter30 .RQ]HSWLRQGHU7UDLQLQJV (UVWHOOXQJGHU¶EXQJVNRQVWUXNWH (UVWHOOXQJGHU7UDLQLQJVXQWHUODJHQ $XVELOGXQJGHVHLJHQHQ7UDLQLQJVWHDPV .ODUH *OLHGHUXQJ XQG 6WUXNWXULHUXQJ GHU 6FKXOXQJHQ XQGGHV0DWHULDOV Organisation der Trainings (UVWHOOXQJGHV7UDLQLQJSODQV ZDQQILQGHWZHOFKHV7UDLQLQJVWDWW $QPHOGXQJXQG9HUZDOWXQJGHU7HLOQHKPHU (LQIDFKH8PVHW]XQJGHV7UDLQLQJVNRQ]HSWHV (YDOXDWLRQGHU7UDLQLQJV *UXSSHQJUÐ¹H Kosten 3UHLV

Gewichtung

*

++

+

-

-

'LHVHU3XQNW7HFKQLNEH]LHKWVLFKLP:HVHQWOLFKHQDXI7UDLQLQJVDQELHWHUGLHLQLKUHPHL JHQHQ7UDLQLQJV]HQWUXPVFKXOHQ ,QGLHVHP)DOOZHUGHQGLH7UDLQLQJVLP+DXVGHV$XIWUDJJHEHUVYRUEHUHLWHWXQGGXUFKJH IÖKUW

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Bewertung der Angebote ¶EHUWUDJHQ6LHGLH*HZLFKWXQJHQDXVGHPHUVWHQ$QDO\VHVFKULWWLQGLHVH7DEHOOH Kriterien

Gewichtung

Didaktik 5ROOHQEDVLHUWHV.RQ]HSW 3UD[LVEH]XJGHU/HUQLQ KDOWH /HUQHQGXUFKHLJHQVW¾QGL JHV(UDUEHLWHQGHV/HUQ VWRIIV /HUQHQGXUFK0HPRULHUHQ XQG5HSURGX]LHUHQGHU 7UDLQHUYRUIÖKUXQJHQ 9RUWU¾JH $QVSUHFKHQYHUVFKLHGHQHU (LQJDQJVNDQ¾OH $QVSUHFKHQYHUVFKLHGHQHU /HUQW\SHQ 'LIIHUHQ]LHUHQYRQXQWHU VFKLHGOLFKHQ/HUQQLYHDXV /HUQVSD¹ $WPRVSK¾UHLP7UDLQLQJ )HHGEDFN]XP/HUQIRUW VFKULWW +RKHU¶EXQJVDQWHLOZ¾K UHQGGHV7UDLQLQJVÖEHU 3UR]HQW ¶EXQJVPÐJOLFKNHLWHQ QDFKGHP7UDLQLQJ Zwischensumme $Q]DKO*HZLFKWXQJHQ

Anbieter C

(Platz 1-X)

+ +

* ++ + - -- *

Zwischenwertung

Anbieter A

Anbieter A

Anbieter B

+ +

+ - -- *

Anbieter B

+

Anbieter C

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien

Gewichtung

Anbieter A

Anbieter B

Anbieter C

Methodik 0HWKRGHQYLHOIDOW 6\VWHPYRUIÖKUXQJHQ ,PSXOVUHIHUDW /HUQ]LUNHO ¶EXQJHQPLW3UD[LVEH]XJ ¶EXQJHQPLWVHOEVWVW¾QGL JHU(UDUEHLWXQJGHV/HUQ VWRIIV :LHGHUKROXQJVÖEXQJHQ 0RGHOOÖEXQJ 8QWHUULFKWVJHVSU¾FK (YHQWV :DUPXSV *UXSSHQDUEHLW 7HDPDUEHLW (LQ]HODUEHLW )ÐUGHUXQJGHU/HUQ NRPSHWHQ] %LQQHQGLIIHUHQ]LHUXQJ Zwischensumme * ++ + - -- * ++ + - -- * ++ + $Q]DKO*HZLFKWXQJHQ Zwischenwertung

(Platz 1-X)

Anbieter A

Anbieter B

Anbieter C

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien

Gewichtung

Inhalte 3UR]HVVKDQGOLQJGHU6RIW ZDUH 6\VWHP]XVDPPHQK¾QJH XQG)XQNWLRQVSULQ]LSLHQ GHU6RIWZDUH

Anbieter C

Zwischensumme $Q]DKO*HZLFKWXQJHQ

Anbieter A

Anbieter B

* ++ + - -- * ++ + - -- * ++ +

Zwischenwertung

Anbieter A

Anbieter B

Anbieter C

(Platz 1-X) Kriterien Trainingsunterlagen 9LVXHOOH*HVWDOWXQJXQG $XIEHUHLWXQJGHV/HUQ VWRIIV9HUZHQGXQJYRQ 6FUHHQVKRWV ¶EXQJVEO¾WWHU 7UDLQHUKLQZHLVH ]XGHQ¶EXQJVEO¾WWHUQ Zwischensumme $Q]DKO*HZLFKWXQJHQ

Gewichtung

(Platz 1-X)

Anbieter B

Anbieter C

* ++ + - -- * ++ + - -- * ++ +

Zwischenwertung

Anbieter A

Anbieter A

Anbieter B

Anbieter C

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien

Gewichtung

Trainer (LQ]HOQ(LJHQH7UDLQHU (LQ]HOQ7UDLQHUGHV6FKX OXQJVDQELHWHUV 7DQGHP(LJHQH7UDLQHU 7DQGHP(LJHQH7UDLQHU 6FKXOXQJVDQELHWHU 7DQGHP6FKXOXQJVDQELH WHU 'LGDNWLVFKH.RPSHWHQ] GHU7UDLQHU 0HWKRGLVFKH.RPSHWHQ] GHU7UDLQHU )DFKNRPSHWHQ] GHU7UDLQHU +LOIHVWHOOXQJ Zwischensumme $Q]DKO*HZLFKWXQJHQ

Anbieter C

Anbieter B

* ++ + - -- * ++ + - -- * ++ +

Zwischenwertung

Anbieter A

Anbieter A

Anbieter B

Anbieter C

(Platz 1-X) Kriterien

Gewichtung

Anbieter A

Evaluierung 5HJHOP¾¹LJH(YDOXLHUXQJ Z¾KUHQGGHU6FKXOXQJHQ *HVDPWHYDOXLHUXQJ]XP 6FKOXVVGHU6FKXOXQJHQ Zwischensumme + + * + - -- * + $Q]DKO*HZLFKWXQJHQ + + Zwischenwertung

(Platz 1-X)

Anbieter A

Anbieter B

Anbieter C

+ +

- -- *

Anbieter B

+

Anbieter C

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien

Gewichtung

Technik $QSDVVEDUNHLWGHU6RIW ZDUHDQYRUKDQGHQH7HFK QLN (UZHLWHUEDUNHLW 6XSSRUW 'RNXPHQWDWLRQ )$4'DWHQEDQN 6FKXOXQJVPDQGDQW $XVVWDWWXQJGHV7UDLQLQJV UDXPV0DVWHU6ODYH 6FKDOWXQJ Zwischensumme $Q]DKO*HZLFKWXQJHQ

(Platz 1-X)

Anbieter B

Anbieter C

* ++ + - -- * ++ + - -- * ++ +

Zwischenwertung

Anbieter A

Anbieter A

Anbieter B

Anbieter C

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien

Gewichtung

Anbieter A

Anbieter B

Anbieter C

Umsetzung durch den Trainingsanbieter .RQ]HSWLRQGHU7UDLQLQJV (UVWHOOXQJGHU¶EXQJV NRQVWUXNWH (UVWHOOXQJGHU7UDLQLQJV XQWHUODJHQ $XVELOGXQJGHVHLJHQHQ 7UDLQLQJVWHDPV .ODUH*OLHGHUXQJXQG 6WUXNWXULHUXQJGHU6FKX OXQJHQXQGGHV0DWHULDOV Zwischensumme * ++ + - -- * ++ + - -- * ++ + $Q]DKO*HZLFKWXQJHQ Zwischenwertung

(Platz 1-X)

Anbieter A

Anbieter B

Anbieter C

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Kriterien

Gewichtung

Anbieter A

Anbieter B

Anbieter C

Organisation der Trainings (UVWHOOXQJGHV7UDLQLQJV SODQVZDQQILQGHWZHOFKHV 7UDLQLQJVWDWW $QPHOGXQJXQG9HUZDO WXQJGHU7HLOQHKPHU (LQIDFKH8PVHW]XQJGHV 7UDLQLQJVNRQ]HSWHV (YDOXDWLRQGHU7UDLQLQJV *UXSSHQJUÐ¹H Zwischensumme * ++ + - -- * ++ + - -- * ++ + $Q]DKO*HZLFKWXQJHQ Zwischenwertung

Anbieter A

Anbieter B

Anbieter C

(Platz 1-X) Kriterien

Gewichtung

Kosten 3UHLV

Anbieter A

Anbieter B

Anbieter C

Zwischensumme $Q]DKO*HZLFKWXQJHQ

* ++ + - -- * ++ + - -- * ++ + - -

Zwischenwertung

(Platz 1-X)

Anbieter A

Anbieter B

Anbieter C

$XVZDKONULWHULHQIÖUGDVULFKWLJH,77UDLQLQJ

Gesamtauswertung ¶EHUWUDJHQ6LHGLH=ZLVFKHQZHUWXQJHQXQGGLH3O¾W]HLQGLH*HVDPWDXVZHUWXQJ Kriterien 'LGDNWLN 0HWKRGLN ,QKDOWH 7UDLQLQJV XQWHUODJHQ 7UDLQHU (YDOXLHUXQJ 8PVHW]XQJGXUFK GHQ6FKXOXQJVDQ ELHWHU .RVWHQ Gesamt

Anbieter A *HZLFK 3ODW] WXQJ

Anbieter B *HZLFK 3ODW] WXQJ

Anbieter C *HZLFK 3ODW] WXQJ

(/HDUQLQJ

E-Learning

(/HDUQLQJZLUGDOV2EHUEHJULIIIÖU7HOH/HDUQLQJ9LUWXDO&ODVVURRPRGHU/HDU QLQJRQ'HPDQGYHUZHQGHW(/HDUQLQJVWHKWIÖUGLH,QWHJUDWLRQQHXHU7HFKQROR JLHQLP$XVELOGXQJVXQG%LOGXQJVEHUHLFK ,P-DKUZDUd0XOWLPHGLDoGDV:RUWGHV-DKUHVVHLWGHPJLEWHV]DKOUHLFKH 0ÐJOLFKNHLWHQ XP +DUG XQG 6RIWZDUH PLWHLQDQGHU ]X NRPELQLHUHQ XQG GDPLW DXFKLQWHUDNWLYH$QZHQGXQJHQXQG/HUQSURJUDPPH]XHQWZLFNHOQ =XP7KHPD(/HDUQLQJJLEWHVYLHOH6FKODJZRUWHGLHZLFKWLJVWHQZHUGHQLP )ROJHQGHQ HUNO¾UW /HUQSURJUDPPH ZHUGHQ DOV &%7 &RPSXWHU%DVHG7UDLQLQJ RGHUDOV:%7:HE%DVHG7UDLQLQJ EH]HLFKQHW&%7VLQG/HUQSURJUDPPHGLH PLW+LOIHGHV&RPSXWHUV]XP6HOEVWVWXGLXPXQG6HOEVWOHUQHQHLQJHVHW]WZHUGHQ ,P8QWHUVFKLHGGD]XODXIHQ:%7VLP,QWHURGHU,QWUDQHW:%7VDUEHLWHQPLWXP IDQJUHLFKHQ'DWHQEDQNHQXQG,QIRUPDWLRQVV\VWHPHQ+¾XILJWDXFKWDXFKGHU%HJULII (/HDUQLQJ3ODWWIRUPRGHU/HDUQLQJ0DQDJHPHQW6\VWHPDXI%HLHLQHU(/HDUQLQJ 3ODWWIRUP ZLUG LQ HLQHP 8QWHUQHKPHQ HLQ YLUWXHOOHU %LOGXQJVEHUHLFK HLQJHULFKWHW ¶EHUGLHVH3ODWWIRUPZHUGHQGLHXQWHUVFKLHGOLFKHQ(/HDUQLQJ3URJUDPPHDQJHER WHQ,QYLHOHQ3ODWWIRUPHQZLUGHLQH6HPLQDUYHUZDOWXQJLQWHJULHUWÖEHUGLHVLFKGLH 7HLOQHKPHU DQPHOGHQ NÐQQHQ $X¹HUGHP JLEW HV YLUWXHOOH .RPPXQLNDWLRQVPÐJ OLFKNHLWHQ'DUÖEHUKLQDXVNÐQQHQ/HUQSODWWIRUPHQDXFK'DWHQÖEHUGLH$QZHQGHU HQWKDOWHQ 'HU 1XW]HQ YRQ (/HDUQLQJ ZLUG NRQWURYHUV GLVNXWLHUW 9RQ YLHOHQ 7UDLQHUQ ZLUG(/HDUQLQJDOVdDOWHU:HLQLQQHXHQ6FKO¾XFKHQoEHWUDFKWHW6LHNULWLVLHUHQ GDVV YLHOH (/HDUQLQJ3URJUDPPH QXU DEJHILOPWH 3U¾VHQ]VHPLQDUH VLQG XQG GLH 0ÐJOLFKNHLWHQ GHU YLUWXHOOHQ /HUQXPJHEXQJHQ QLFKW JHQXW]W ZÖUGHQ )ROJHQGH $UJXPHQWHWDXFKHQLQGHU'LVNXVVLRQDXI Vorteile von E-Learning sind: • -HGHU%HQXW]HUNDQQVLFKHLQLQGLYLGXHOOHV/HUQSURJUDPP]XVDPPHQVWHOOHQ • 'DV/HUQHQLVWQLFKWRUWVXQG]HLWJHEXQGHQ • 'LH .RVWHQ GLH EHL 3U¾VHQ]VHPLQDUHQ HQWVWHKHQ 5HLVHNRVWHQ $UEHLWVNRVWHQ 7UDLQHUNRVWHQ IDOOHQZHLWJHKHQGZHJ • 'LH/HUQHLQKHLWNDQQEHOLHELJRIWZLHGHUKROWZHUGHQ

9JO5LHWVFK3HWUD (UIROJVIDNWRU0XOWLPHGLD'LGDNWLNr'UHL%HLVSLHOHLQ'LWW OHU 8OULFK +UVJ (/HDUQLQJ (UIROJVIDNWRUHQ XQG (LQVDW]NRQ]HSWH PLW LQWHUDNWLYHQ 0HGLHQ0ÖQFKHQ:LHQ6r6

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

(/HDUQLQJ

Schwächen von E-Learning sind: • (/HDUQLQJ3URJUDPPHVHW]HQHLQHQDXWRQRPHQ/HUQHUYRUDXV • %HLYLHOHQ3URJUDPPHQZLUG:LVVHQLQGLHNOHLQVWPÐJOLFKHQ/HUQHLQKHLWHQXQ WHUWHLOW'XUFKGLHPRGXODUH6WUXNWXUJHKWGHU*HVDPW]XVDPPHQKDQJYHUORUHQ • 3URJUDPPHGLHPHKUEHLQKDOWHQDOVUHLQH'ULOOÖEXQJHQVLQGVHKUWHXHU • %HL3URJUDPPHQRKQH(7XWRUHQKDEHQGLH/HUQHUNHLQH$QVSUHFKSDUWQHUXQG NHLQH +LOIHVWHOOXQJ 0HLVWHQV IÖKUW GLHV EHL GHQ $QZHQGHUQ ]X 'HPRWLYDWLRQ XQG/HLVWXQJVYHUZHLJHUXQJ • )HKOW GHQ 3URJUDPPHQ HLQH NODUH 6WUXNWXU NDQQ HLQ VRJHQDQQWHU d6FKPHWWHU OLQJVHIIHNWoDXIWUHWHQGKGLH/HUQHQGHQVSULQJHQ]XVFKQHOOYRQHLQHU$XIJD EH ]XU Q¾FKVWHQ RKQH GLHVH YROOVW¾QGLJ ]X OÐVHQ XQG ]X YHUVWHKHQ 6LH KDEHQ ]ZDUGDV(/HDUQLQJ3URJUDPPDEVROYLHUWRKQHDEHUHLQHQ/HUQHUIROJPLW]X QHKPHQ 'LHPHLVWHQ(/HDUQLQJ3URJUDPPHVWHOOHQKRKH$QIRUGHUXQJHQDQGLH%HQXW ]HU6LHVHW]WHQDXWRQRPH/HUQHUYRUDXV,P*HJHQVDW]]XHLQHU3U¾VHQ]YHUDQVWDO WXQJ NÐQQHQ GLH 7HLOQHKPHU QLHPDQGHQ IUDJHQ ZHQQ VLH 3UREOHPH KDEHQ 'LH $QZHQGHUPÖVVHQVLFKGLHYHUVFKLHGHQHQ/HUQHLQKHLWHQZHLWJHKHQGVHOEVWVW¾QGLJ HUDUEHLWHQNÐQQHQ

$XVZDKOYRQ(/HDUQLQJ3URJUDPPHQ

Auswahl von E-Learning-Programmen %HL GHU $XVZDKO GHU DXI GHP 0DUNW HUK¾OWOLFKHQ (/HDUQLQJ3URJUDPPH JLEW HV HLQLJHV]XEHDFKWHQ(LQ(/HDUQLQJ3URJUDPPLVWHLQYRUDXVJHSODQWHV/HUQNRQ ]HSW$QGHUVDOVLQHLQHU3U¾VHQ]VFKXOXQJNDQQGDV3URJUDPPQLFKWZ¾KUHQGGHU /HUQHLQKHLW PRGLIL]LHUW ZHUGHQ 'HU HUIROJUHLFKH (LQVDW] YRQ (/HDUQLQJ K¾QJW YRQ GHU GLGDNWLVFKHQ XQG PHWKRGLVFKHQ $XIEHUHLWXQJ GHU /HUQLQKDOWH XQG GHUHQ 3UD[LVEH]XJDE'DPLW(/HDUQLQJHUIROJUHLFKLVWPXVVLP9RUIHOGJHQDXÖEHUOHJW ZHUGHQLQZHOFKHP5DKPHQXQG]XZHOFKHP=ZHFN(/HDUQLQJRGHU(/HDUQLQJ (OHPHQWHHLQJHVHW]WZHUGHQ /HLWIUDJHQIÖUGLH$XVZDKOHLQHVJHHLJQHWHQ(/HDUQLQJ3URJUDPPVVLQG Welches Lernziel soll erreicht werden? (LQIDFKH3UR]HVVHEHLGHQHQHVQXUHLQHQ/ÐVXQJVZHJJLEWVLQGHLQIDFK]XYHU PLWWHOQ %HL NRPSOH[HQ $XIJDEHQ EHL GHQHQ HV ]XP %HLVSLHO XP 6\VWHP]XVDP PHQK¾QJH JHKW KDEHQ GLH $QZHQGHU JUR¹H (QWVFKHLGXQJVIUHLKHLWHQ ,Q GLHVHQ )¾OOHQ JHKW HV QLFKW PHKU QXU GDUXP RE VRQGHUQ YRU DOOHP ZDUXP HLQH /ÐVXQJ ULFKWLJLVW .RPPXQLNDWLRQXQG,QWHUDNWLRQVLQGHQWVFKHLGHQGH%HVWDQGWHLOHGHV/HUQSUR]HV VHV'LHVNDQQDEHUQXUPLW(7XWRUHQHLQHPYLUWXHOOHQ.ODVVHQ]LPPHURGHUHLQHU .RPELQDWLRQYRQ3U¾VHQ]VHPLQDUHQXQG(/HDUQLQJHUUHLFKWZHUGHQ Wie sieht das Trainingskonzept aus? %HL HLQHU %OHQGHG/ÐVXQJ ZHUGHQ (/HDUQLQJ XQG 3U¾VHQ]WUDLQLQJ NRPELQLHUW 'DV (/HDUQLQJ ZLUG RIW ]XU 9RU XQG 1DFKEHUHLWXQJ GHU 3U¾VHQ]VHPLQDUH JH QXW]W,QGHQUHDOHQ6HPLQDUHQVWHKHQDXVUHLFKHQG.RPPXQLNDWLRQVPÐJOLFKNHLWHQ XQG$QVSUHFKSDUWQHU]XU9HUIÖJXQJ'DV(/HDUQLQJ3URJUDPPHQWK¾OWDOVRQLFKW XQEHGLQJW.RPPXQLNDWLRQVPÐJOLFKNHLWHQ Wie ist das E-Learning-Programm methodisch aufgebaut? :HUGHQ XQWHUVFKLHGOLFKH 0HWKRGHQ HLQJHVHW]W" :LH KRFK LVW GHU ¶EXQJVDQWHLO" :LH VLQG GLH ,QIRUPDWLRQVHOHPHQWH DXIJHEDXW" :LUG PLW XQWHUVFKLHGOLFKHQ 0H WKRGHQJHDUEHLWHW" Wie benutzerspezifisch ist das Programm? 'LH $QZHQGHU VLQG GDQQ PRWLYLHUW ZHQQ GLH =LHOH XQG ,QKDOWH GHV (/HDUQLQJV PLWGHU3UD[LVXQGGHP7DJHVJHVFK¾IWÖEHUHLQVWLPPHQ Welche Lernwege gibt es? (LQLJH3URJUDPPHELHWHQQXUHLQHQHLQ]LJHQ/HUQZHJDQGKGDV3URJUDPPZLUG LQHLQHUYRUJHVFKULHEHQHQ5HLKHQIROJHGXUFKODXIHQ,QDQGHUHQ3URJUDPPHQNÐQ QHQGLH/HUQHQGHQHLQHQLQGLYLGXHOOHQ/HUQZHJZ¾KOHQVRNÐQQHQVLH]XP%HL VSLHO HQWVFKHLGHQ PLW ZHOFKHP /HUQLQKDOW VLH EHJLQQHQ PÐFKWHQ ZDQQ VLH HLQH /HUQNRQWUROOHPDFKHQPÐFKWHQZHOFKH/HUQHLQKHLWHQVLHZLHGHUKROHQRGHUÖEHU VSULQJHQZROOHQ

(/HDUQLQJ

Wie nutzt das Programm die multimedialen Möglichkeiten? :HUGHQGLH,QIRUPDWLRQHQXQWHUVFKLHGOLFKSU¾VHQWLHUW7H[WH%LOGHU)LOPH RGHU NÐQQHQGLH/HUQHQGHQVRJDULKUHEHYRU]XJWH3U¾VHQWDWLRQVIRUPDXVZ¾KOHQ" Sind individuelle Lernkontrollen möglich? +LOIW GDV 3URJUDPP GHQ HLJHQHQ /HUQSUR]HVV GXUFK 7HVW XQG ¶EXQJHQ ]X ÖEHU SUÖIHQ" .ÐQQHQ GLHVH (UJHEQLVVH JHVSHLFKHUW XQG VS¾WHU ZLHGHU DEJHUXIHQ ZHU GHQVRGDVVHVNHLQHXQQÐWLJHQ:LHGHUKROXQJVVFKOHLIHQJLEW" Welche Interaktionsmöglichkeiten lässt das Programm zu? 0ÐJOLFKVW YLHOH ,QWHUDNWLRQVPÐJOLFKNHLWHQ ]ZLVFKHQ $QZHQGHUQ XQG 3URJUDPP VLQG ZÖQVFKHQVZHUW ]XP %HLVSLHO +LQZHLVH XQG )HKOHUDQDO\VHQ 'LH ,QWHUDNWLR QHQVROOWHQGHQ/HUQYRUJDQJXQWHUVWÖW]HQXQGQLFKWGLH7HLOQHKPHUYHUZLUUHQRGHU DEOHQNHQ Gibt es zusätzliche Motivationselemente? .DULNDWXUHQ%LOGHUJHVSURFKHQH$XIJDEHQPRWLYLHUHQGLH/HUQHU'DGXUFKEOHLEW LKUH$XIPHUNVDPNHLWODQJHHUKDOWHQ Hat das Programm eine einleuchtende Navigation? (LQ 3URJUDPP LVW GDQQ EHQXW]HUIUHXQGOLFK ZHQQ GLH 7HLOQHKPHU VFKQHOO VHOEVW VW¾QGLJLP3URJUDPPQDYLJLHUHQNÐQQHQ-HNODUHUXQGDXVVDJHNU¾IWLJHUGLH1DYL JDWLRQLVWXPVROHLFKWHULVWHVIÖUGLH$QZHQGHUGLHVHULFKWLJ]XQXW]HQ0LWHLQHU VDFKJHUHFKWHQ 6WUXNWXU GHV 3URJUDPPV VROOWH HLQ SUREOHPORVHV 1DYLJLHUHQ GXUFK GLHDQJHERWHQHQ,QKDOWHPÐJOLFKVHLQ Gibt es technische Probleme mit dem Programm? 'DV3URJUDPPVROOWHHLQIDFKDXIGHP3&LQVWDOOLHUWXQGGHLQVWDOOLHUWZHUGHQNÐQ QHQ =XVDPPHQJHIDVVW LVW HLQ (/HDUQLQJ3URJUDPP DXV 6LFKW GHU $QZHQGHU GDQQ JXWZHQQLKQHQHLQGXUFKGDFKWHVPHWKRGLVFKGLGDNWLVFKHV.RQ]HSW]X*UXQGHOLHJW GDVIÖUGLH8VHUOHLFKWYHUVW¾QGOLFKLVW(/HDUQLQJLVWIÖUGLH$QZHQGHUHLQHQHXH XQGQRFKXQJHZRKQWH/HUQIRUP9RUDXVVHW]XQJHQIÖUHLQHUIROJUHLFKHV(/HDUQLQJ VLQG 0HWKRGLVFKXQGGLGDNWLVFKJXWDXIJHEDXWH.RQ]HSWH .ODUH/HUQ]LHOHXQGHLQGHXWLJH=LHOJUXSSHQ $QJHERWYHUVFKLHGHQHU/HUQQLYHDXVXQG/HUQWHPSL 6HOEVWWHVWV XQG =ZLVFKHQWHVWV PLW GHQHQ GHU /HUQHQGH VHLQH ZHLWHUHQ /HUQ VFKULWWHSODQHQNDQQ %HQXW]HUVSH]LILVFKH 3URJUDPPH GLH DQ GLH %HUXIVSUD[LV GHU $QZHQGHU DQ NQÖSIHQ

9JO'LFKDQ]+RUVW(UQVW$QQHWWH (/HDUQLQJrEHJULIIOLFKHSV\FKRORJLVFKHXQG

GLGDNWLVFKH ¶EHUOHJXQJHQ ,Q 6FKHIIHU 8WH +HVVH )ULHGULFK : +UVJ (/HDUQLQJ 'LH5HYROXWLRQGHV/HUQHQVJHZLQQEULQJHQGHLQVHW]HQ6WXWWJDUW6r6

(QWZLFNOXQJYRQ(/HDUQLQJ3URJUDPPHQ

(YHQWXHOO HLQHQ (7XWRU GHU LQ GLH 7HFKQLN XQG GDV 3URJUDPP HLQIÖKUW XQG DXFKEHL3UREOHPHQXQG)UDJHQDQJHVSURFKHQZHUGHQNDQQ'LHVLVWLP:H VHQWOLFKHQHUIRUGHUOLFKZHQQGLH]XOHUQHQGH6RIWZDUHNRPSOH[LVW%HLHLQID FKHUHQ6RIWZDUHSURJUDPPHQNDQQDXIHLQHQ(7XWRUYHU]LFKWHWZHUGHQ

Entwicklung von E-Learning-Programmen (LQ(/HDUQLQJ3URJUDPPLVWQLFKWJOHLFK(/HDUQLQJ3URJUDPP'DVS¾GDJRJL VFKH .RQ]HSW XQG GLH )RUP GHU 3URJUDPPH NÐQQHQ VHKU XQWHUVFKLHGOLFK VHLQ :HOFKH.RQ]HSWHVLQQYROOVLQGLVWDEK¾QJLJYRP/HUQLQKDOWXQGGHU=LHOJUXSSH (LQLJH)RUPHQXQGS¾GDJRJLVFKH$QV¾W]HZHUGHQLP)ROJHQGHQYRUJHVWHOOW Konzepte und Formen des E-Learnings 5HLQHV (/HDUQLQJ 'LH /HUQLQKDOWH ZHUGHQ DXVVFKOLH¹OLFK GXUFK (/HDUQLQJ 3URJUDPPHYHUPLWWHOW'LHVH)RUPHLJQHWVLFKIÖUHLQIDFKH,QKDOWH %OHQGHG/HDUQLQJ+LHUZLUGHLQ(/HDUQLQJ3URJUDPPPLWHLQHP3U¾VHQ]WUDL QLQJ NRPELQLHUW 'DV (/HDUQLQJ ZLUG ]XU 9RU XQG 1DFKEHUHLWXQJ VRZLH ]XU 9HUWLHIXQJGHV3U¾VHQ]WUDLQLQJVJHQXW]W (/HDUQLQJ3URJUDPPNRPELQLHUWPLWHLQHP(7XWRU'HU(7XWRUÖEHUQLPPW GLH )XQNWLRQHQ GLH 7UDLQHU LQ 3U¾VHQ]VHPLQDUHQ KDEHQ HU JLEW +LOIHVWHOOXQJ RGHUEHDQWZRUWHW)UDJHQ'LH.RPPXQLNDWLRQPLWGHP(7XWRUNDQQV\QFKURQ ]XP%HLVSLHOLQHLQHPYLUWXHOOHQ.ODVVHQ]LPPHURGHUDV\QFKURQSHU&KDWRGHU (0DLOVHLQ (/HDUQLQJ3URJUDPP LQ 9HUELQGXQJ PLW HLQHP (7XWRU XQG 3U¾VHQ]WUDLQLQJ +¾XILJ ZLUG GLHVH .RPELQDWLRQ DQJHZHQGHW XP NRPSOH[H XQG VFKZLHULJH /HUQLQKDOWH]XYHUPLWWHOQ

9JO6WUDXE'DQLHOD d7UDLQWKH(7UDLQHUo(/HDUQLQJDXVGHU6LFKWHLQHU8QWHU

QHKPHQVEHUDWXQJ,Q6FKHIIHU8WH+HVVH)ULHGULFK:+UVJ (/HDUQLQJ'LH5HYR OXWLRQGHV/HUQHQVJHZLQQEULQJHQGHLQVHW]HQ6WXWWJDUW6r6II

(/HDUQLQJ

Lernansätze beim E-Learning ,QVJHVDPWOLHJHQGHP(/HDUQLQJGUHLWKHRUHWLVFKH$QV¾W]H]X*UXQGH GHUEHKDYLRULVWLVFKH GHUNRQVWUXNWLYLVWLVFK GHUNRJQLWLYLVWLVFKH 'HUEHKDYLRULVWLVFKH$QVDW]JHKWYRQGHU$QQDKPHDXVGDVVGLH/HUQSUR]HVVH QDFK =ZHFN0LWWHO3UR]HVVHQ JHVWDOWHW ZHUGHQ NÐQQHQ )ÖU GLH (QWZLFNOHU GHV (/HDUQLQJVVWHKWYRQ$QIDQJDQIHVWZDVGLH7HLOQHKPHUOHUQHQZHUGHQ9RUDOOHP ZHUGHQ GLH ULFKWLJHQ 9RUJHKHQVZHLVHQ XQG ULFKWLJHQ /ÐVXQJHQ JHOREW ZHQQ ]XP %HLVSLHOHLQH¶EXQJJHOÐVWZLUGRGHUHLQ3X]]OHULFKWLJ]XVDPPHQJHVHW]WZLUG ,P8QWHUVFKLHGGD]XEH]LHKWVLFKGDVNRJQLWLYLVWLVFKH0RGHOOPHKUDXIGLHVR JHQDQQWHQLQQHUHQ/HUQSUR]HVVHGDVKHL¹WGHU6FKZHUSXQNWGHV/HUQHQVZLUGDXI GLH3UREOHPOÐVXQJVVWUDWHJLHXQGGLH+HUDQJHKHQVZHLVHYRQ3UREOHPHQJHOHJWXP EHLVSLHOVZHLVHHLJHQVW¾QGLJHLQ6RIWZDUHSUREOHP]XOÐVHQ'LH$QZHQGHUOHUQHQ 0HWKRGHQXQG9HUIDKUHQ]XU3UREOHPOÐVXQJXQGHUVWGLH$QZHQGXQJIÖKUW]XGHU HLQHQRGHU]XPHKUHUHQULFKWLJHQ$QWZRUWHQ:LFKWLJLVWGDEHLGDVVGLH$QZHQ GHUHLQHHLJHQH6XFKVWUDWHJLHXQG+HUDQJHKHQVZHLVHDQ6RIWZDUHSUREOHPHHQWZL FNHOQXPVHOEVWVW¾QGLJ,QIRUPDWLRQHQ]XILQGHQ 9JO0RVHU+HLQ] $EHQWHXHU,QWHUQHW/HUQHQPLW:HE4XHVWV=ÖULFK6I

(QWZLFNOXQJYRQ(/HDUQLQJ3URJUDPPHQ

'HUNRQVWUXNWLYLVWLVFKH$QVDW]JHKWGDYRQDXVGDVVHLQHdREMHNWLYHo%HVFKUHL EXQJGHU5HDOLW¾WQLFKWPÐJOLFKLVW'HU0HQVFKNRQVWUXLHUWVLFKVHOEVWVHLQH:LV VHQVZHOW GLH DOOH QRWZHQGLJHQ )UDJHQ EHDQWZRUWHW (V VWHKW GDV +LQWHUIUDJHQ ¶EHUSUÖIHQ )RUWHQWZLFNHOQ XQG %HVW¾WLJHQ GHU HLJHQHQ .RQVWUXNWLRQ YRQ :LUN OLFKNHLWLP0LWWHOSXQNWXQGQLFKWGLH3UREOHPOÐVXQJZLHEHLGHPNRJQLYLWLVFKHQ $QVDW] 'LHVHU $QVDW] YHUIROJW GDV =LHO GHV DXWRQRPHQ XQG VHOEVW JHVWHXHUWHQ /HUQHQVLQGHPGHUHLJHQH8PJDQJPLW3UREOHPHQLP9RUGHUJUXQGVWHKW Praxisbeispiele der Lernmodelle

Informationen abru- Informationen fen / ordnen anwenden / vertiefen

Behavioristisch (VZLUGLPPHUQXU HLQ/ÐVXQJVZHJYRU JHJHEHQ'LH$Q ZHQGHUPÖVVHQGLH VHQ/ÐVXQJVZHJ QDFKYROO]LHKHQ

Erarbeiten / entwickeln

)¾OOWZHJ 'LH$QZHQGHU ÖEHQ9DULDQWHQ HLQHV3UR]HVVHV $XFKKLHUJLEWHV QXUHLQHQ/Ð VXQJVZHJ

Kognitivistisch

'LH$QZHQGHUPÖV VHQGHQ/ÐVXQJVZHJ VHOEVWVW¾QGLJKHUDXV ILQGHQLQGHPVLHEHL VSLHOVZHLVHHLQHQ 3UR]HVVEHREDFKWHQ XQGGLHGDKLQWHUVWH KHQGHQ5HJHOQDQDO\ VLHUHQ=XP%HLVSLHO d,PPHUHUVWGDV*H VFK¾IWVNRQWRGHV .XQGHQDXVJOHLFKHQ eo

'LH$QZHQGHU PÖVVHQHLQXQEH NDQQWHV3UREOHP VHOEVWVW¾QGLJOÐ VHQXQGGD]XGLH EHUHLWVHUDUEHLWH WHQ/ÐVXQJVVWUD WHJLHQDQZHQGHQ

'XUFK$XVSURELH UHQYRQYHUVFKLH GHQHQ:HJHQVX FKHQGLH 7HLOQHKPHUGHQ VFKQHOOVWHQ/Ð VXQJVZHJKHUDXV

Konstruktivistisch

'LH$QZHQGHUVX FKHQVLFKGLH,QIRU PDWLRQHQKHUDXVGLH IÖUVLHVHOEHUDP ZLFKWLJVWHQVLQG =XP%HLVSLHOGLH 7HLOQHKPHUVXFKHQLQ GHU2QOLQH+LOIHQDFK EHVWLPPWHQ%HJULI IHQ

'LH$QZHQGHU YHUJOHLFKHQLQHL QHP&KDWLKUHXQ WHUVFKLHGOLFKHQ 9RUVWHOOXQJHQ YRQGHU6RIWZDUH

'LH7HLOQHKPHU HUDUEHLWHQYHU VFKLHGHQH/Ð VXQJVZHJH

(/HDUQLQJ

Planung von E-Learning )ÖU GLH 3ODQXQJ HLJHQHU (/HDUQLQJ3URJUDPPH LVW HV VLQQYROO VFKULWWZHLVH YRU ]XJHKHQ )HVWOHJXQJGHU/HUQ]LHOHGHU/HUQLQKDOWHXQGGHU=LHOJUXSSH $XVZDKOGHU)RUPXQGGHVS¾GDJRJLVFKHQ.RQ]HSWHVUHLQHV(/HDUQLQJRGHU %OHQGHG/HDUQLQJ (UVWHOOXQJHLQHV'UHKEXFKHV 8PVHW]XQJLQGDV(/HDUQLQJ3URJUDPP $XVZHUWXQJ 1. Festlegung der Lernziele, der Lerninhalte und der Zielgruppe ,QGLHVHU3KDVHZHUGHQGLHJHQDXHQ/HUQ]LHOH/HUQLQKDOWHXQG=LHOJUXSSHQIHVW JHOHJW$XIGLHVHU%DVLVZHUGHQGLH)RUPXQGGDVS¾GDJRJLVFKH.RQ]HSWHUVWHOOW 2. Auswahl der Form und des pädagogischen Konzeptes -HHLQIDFKHUGLH/HUQLQKDOWHVLQGGHVWRHLQIDFKHUNDQQGDV(/HDUQLQJ3URJUDPP VHLQ-HNRPSOH[HUGLH,QKDOWHVLQGGHVWRDXIZHQGLJHUZLUGGDV3URJUDPPZHUGHQ 0ÖVVHQGLH7HLOQHKPHUQXUZHQLJH7UDQVDNWLRQHQRGHU3UR]HVVHEHKHUUVFKHQ]XP %HLVSLHO $GUHVVGDWHQ HUIDVVHQ UHLFKW HLQ UHLQHV EHKDYLRULVWLVFKHV (/HDUQLQJ 3URJUDPP,QGLHVHP)DOOJHKWHVQXUGDUXPGDVVGLH$QZHQGHUHLQHQEHVWLPPWHQ 3UR]HVV ULFKWLJ GXUFKIÖKUHQ 6ROOHQ GLH $QZHQGHU GDJHJHQ NRPSOH[HUH /HUQ]LHOH YHUVWHKHQ]XP%HLVSLHOJUXQGOHJHQGH6\VWHP]XVDPPHQK¾QJHVLQGUHLQH'ULOOSUR JUDPPHÖEHUIRUGHUW'HQQVLHODVVHQNHLQH5HIOH[LRQÖEHUXQWHUVFKLHGOLFKH+DQG OXQJVDOWHUQDWLYHQ ]X +LHU ELHWHQ VLFK HKHU 3URJUDPPH PLW .RPPXQLNDWLRQVPÐJ OLFKNHLWHQZLH%OHQGHG/HDUQLQJ.RQ]HSWHRGHUHLQ(7XWRUDQ 3. Erstellung eines Drehbuches 'DV 'UHKEXFK HQWK¾OW GLH /HUQZHJH GLH HLQ]HOQHQ /HUQHLQKHLWHQ XQG GLH YHU VFKLHGHQHQ¶EXQJHQ(VOHJWIHVWZHOFKH/HUQHLQKHLWHQQDFKHLQDQGHUGXUFKODXIHQ ZHUGHQ PÖVVHQ EH]LHKXQJVZHLVH ZLH VLFK GLH $QZHQGHU LKUHQ /HUQZHJ VHOEVW VW¾QGLJ ]XVDPPHQVWHOOHQ NÐQQHQ 7HVWV XQG :LHGHUKROXQJVÖEXQJHQ ZHUGHQ KLHU HEHQIDOOVIHVWJHOHJW'LH¶EXQJHQXQG$XIJDEHQIÖUGLH7HLOQHKPHUGÖUIHQQLFKW ]XVFKZLHULJRGHU]XRIIHQVHLQGDPLWGLH$QZHQGHUQLFKWÖEHUIRUGHUWXQGGHPR WLYLHUWZHUGHQ $P $QIDQJ HLQHV (/HDUQLQJ3URJUDPPV VROOWH HLQH (LQIÖKUXQJVVHTXHQ] VWH KHQ'LHVHHQWVSULFKWGHU$QIDQJVSKDVHLQHLQHP3U¾VHQ]VHPLQDUVLHPRWLYLHUWGLH $QZHQGHU IÖU GDV (/HDUQLQJ3URJUDPP XQG GDV QHXH 7KHPD 'LH +LQIÖKUXQJ LQV 7KHPD NDQQ LQWHUDNWLY VHLQ %HLVSLHOZHLVH GXUFK HLQH )LJXU GLH GXUFK GDV 3URJUDPPIÖKUW:LFKWLJLVWGDVVHLQ3UD[LVEH]XJ]XP$UEHLWVDOOWDJGHU$QZHQ GHUKHUJHVWHOOWZLUGGDPLWGLHVHQHXJLHULJXQGPRWLYLHUWZHUGHQ 'XUFKXQWHUVFKLHGOLFKH$XIJDEHQQLYHDXVZHUGHQGLH$QZHQGHUQLFKWÖEHUEH ]LHKXQJVZHLVHXQWHUIRUGHUW$QZHQGHUPLW9RUNHQQWQLVVHQEHNRPPHQNRPSOH[H UH¶EXQJHQZ¾KUHQGDQGHUHHLQIDFKHUH$XIJDEHQOÐVHQ'LH7UDLQLQJVPDWHULDOLHQ IÖUGLHXQWHUVFKLHGOLFKHQ$XIJDEHQZHUGHQHEHQIDOOVLP'UHKEXFKIHVWJHOHJWGDV NÐQQHQ2QOLQHKLOIHQ*UDILNHQ6FKDXELOGHURGHU$XGLRHOHPHQWHVHLQ

(QWZLFNOXQJYRQ(/HDUQLQJ3URJUDPPHQ

4. Umsetzung in das E-Learning-Programm ,QGLHVHU3KDVHZHUGHQGLHHLQ]HOQHQ¶EXQJVHOHPHQWHXQGGDV3URJUDPPSURGX ]LHUW%HLGHU$XVZDKOGHU$XWRUHQV\VWHPHLVWGDUDXI]XDFKWHQREVLFKPLWGLH VHP3URJUDPPDOOH$QIRUGHUXQJHQUHDOLVLHUHQODVVHQ'LH$XWRUHQV\VWHPHXQWHU VWÖW]HQQLFKWLPPHUDOOH¶EXQJVIRUPHQRGHU/HUQZHJH6RNÐQQHQ]XP%HLVSLHO QLFKWLQDOOHQ$XWRUHQV\VWHPHQGLH/HUQZHJHIUHLJHZ¾KOWZHUGHQDQGHUHELHWHQ QXUJDQ]EHVWLPPWH:LHGHUKROXQJVÖEXQJHQDQ 5. Auswertung 1DFK GHU (UVWHOOXQJ HLQHV (/HDUQLQJ3URJUDPPV NDQQ GHQ %HQXW]HUQ PLW HLQHU $XVZHUWXQJJH]HLJWZHUGHQREGLH/HUQLQKDOWHPLWGHP3URJUDPPJXWYHUPLWWHOW ZXUGHQ'LH$XVZHUWXQJNDQQDXFKLQ)RUPHLQHU6HOEVWDXVZHUWXQJGHU$QZHQ GHUGXUFKJHIÖKUWZHUGHQ$QKDQGHLQHUVROFKHQ6HOEVWHYDOXDWLRQNÐQQHQGLH$Q ZHQGHULKUHHLJHQHQ6W¾UNHQXQG6FKZ¾FKHQNHQQHQOHUQHQGLHHLJHQH+HUDQJH KHQVZHLVH DQ GLH $XIJDEHQ XQG ¶EXQJHQ EHXUWHLOHQ VRZLH GDV HLJHQH /HUQYHUKDOWHQUHIOHNWLHUHQ 'LH$XVDUEHLWXQJXQG+HUVWHOOXQJYRQJXWHQ(/HDUQLQJ3URJUDPPHQLVWNRVW VSLHOLJ]HLWDXIZHQGLJXQGDQVSUXFKVYROO *DQ]QDFKGHP0RWWRYRQ$QGUÃ.RVWRODQ\d('96\VWHPHYHUDUEHLWHQZR PLWVLHJHIÖWWHUWZHUGHQ.RPPW0LVWUHLQNRPPW0LVWUDXVo1DWÖUOLFKJLOWGLH VHU6DW]DXFKXPJHGUHKW

7HLO0HWKRGHQ

Teil 2: Methoden

Leben im IS-U? +DOOR ,FKELQHLQ,68*QRP

0HLQH)UHXQGHXQGLFKOHEHQLQ6$33URJUDPPHQDPOLHEVWHQLQ,68 :LUVLQGJDQ]YLHOHXQGMHGHU,68*QRPKDWHLQHQHLJHQHQ$QZHQGHU :LUYHUPDVVHOQ'LUGHQ7DJ Denn wir haben Freude daran, wenn Du als Anwender aggressiv wirst und vor Wut platzt, hasserfüllt das Gesicht verzerrst oder gar aus dem Fenster springen möchtest. :LHVFKDIIHQZLUGDV" *DQ]HLQIDFKZHQQ'XHWZDVHLQJLEVWXQGGDVLVWIDOVFK GDQQIUHXHLFKPLFKXQGODVVH,68HLQH)HKOHUPHOGXQJDXVJHEHQ 2EGLH0HOGXQJ]XP)HKOHUSDVVWRGHUQLFKWHQWVFKHLGHLFKDEHUQLFKWDOOHLQH GHQQGD]XEHIUDJHLFKGDV,68LQWHUQH 6$3,682UDNHO0RGXO

7HLO0HWKRGHQ

d/LHEHV2UDNHOJHEHQZLUHLQHVLQQYROOH0HOGXQJDXV"o 0HLVWHQVVDJWGDV2UDNHOGDQQd1(,1o 'DQQJHEHLFKKDOWHLQHPÐJOLFKVWG¾POLFKH0HOGXQJDXV 'DVLVWQLFKWVFKZHUIÖUPLFK 'DQQ¾UJHUVW'X'LFK)(,1 :HQQ'XHWZDV5LFKWLJHVHLQJLEVWHUZDUWHVW'XHLQHULFKWLJH6\VWHPUHDNWLRQ 'RFKDXFKGDQQEHIUDJHLFKGDV,682UDNHO d/LHEHV2UDNHOPDFKHQZLUGDVZDVGHU$QZHQGHUHUZDUWHW"o 'DV2UDNHOÖEHUOHJW d0DOVFKDXHQ¾¾KKKK1(,1o XQGGDQQSDVVLHUWHWZDVGDV'XEHVWLPPWQLFKWZLOOVWGDVVHVSDVVLHUW =XPHLQHU)UHXGH¾UJHUVW'X'LFKGDQQQRFKYLHOPHKU ZHLO'XHLJHQWOLFKDOOHVULFKWLJJHPDFKWKDVW 'DV%HVWHGDUDQLVWGDVVLFK'LUIÖUJOHLFKH(LQJDEHQJDQ]XQWHUVFKLHGOLFKH$QW ZRUWHQDQELHWH 1DWÖUOLFKYHUZLUUW'LFKGDVYÐOOLJ (LQHJDQ]EHVRQGHUH)UHXGHLVWHVZHQQLFK'LFKYRQPHLQHP3ODW]KLQWHUGHU %LOGVFKLUPVFKHLEHEHREDFKWHXQGLQ'HLQ*HVLFKWVHKH 'HLQ7URVWLVWGDVV'XQXQZHL¹WZDUXPGDVDOOHVSDVVLHUW 8QGZHQQ'XNHLQHPGDYRQHU]¾KOVW KDVWDXFK'X)UHXGHGLH.ROOHJHQ]XEHWUDFKWHQZHQQVLHÖEHU6$3IOXFKHQ YLHO6SD¹ 'HLQJDQ]SHUVÐQOLFKHU,68*120 0DUFHO3HULR

(LQIÖKUXQJ

Anfangssituation

d$XFKGLHO¾QJVWH5HLVHEHJLQQWPLWGHPHUVWHQ6FKULWWo Chinesische Weisheit

Einführung (QWVFKHLGHQGLVWGLH$QIDQJVVLWXDWLRQIÖUGLH$WPRVSK¾UHXQG6WLPPXQJLQHL QHP7UDLQLQJ'DKHUVWHKWGHU(LQVWLHJLQHLQ7UDLQLQJLPPHULQ=XVDPPHQKDQJ PLWGHP,77KHPDXQGGHQ%HWHLOLJWHQ(LQHZHLWHUHZLFKWLJH$XIJDEHGHU6HPL QDUOHLWXQJLVWHV,QWHUHVVHIÖUGLHQHXH/HUQVLWXDWLRQ]XZHFNHQXQG*HPHLQVDP NHLWHQ]ZLVFKHQGHQHLQ]HOQHQ7HLOQHKPHUQKHU]XVWHOOHQ ,QGHU$QIDQJVVLWXDWLRQJHKWHVLP:HVHQWOLFKHQXPGUHL3XQNWH .HQQHQOHUQHQ'LH7HLOQHKPHUXQGGHU7UDLQHUZROOHQVLFKJHJHQVHLWLJNHQQHQ OHUQHQ ,QKDOWH 'LH 7HLOQHKPHU ZROOHQ GHQ 7DJHVDEODXI XQG GLH 6HPLQDULQKDOWH NHQ QHQOHUQHQ (UZDUWXQJHQ 'LH 7UDLQHU ZROOHQ GLH (UZDUWXQJHQ XQG :ÖQVFKH GHU 7HLOQHK PHUDEIUDJHQ 'LH0HWKRGHQXQWHUVWÖW]HQGLHREHQJHQDQQWHQ3XQNWHXQWHUVFKLHGOLFKJXW(V VROOWH GHVKDOE ÖEHUOHJW ZHUGHQ ]X ZHOFKHP =ZHFN VLH HLQJHVHW]W ZHUGHQ VROOHQ 'LH¶EXQJHQNÐQQHQDXFKPLWHLQDQGHUNRPELQLHUWZHUGHQ

$XVIÖKUOLFKH+LQZHLVH]XU$QIDQJVVLWXDWLRQILQGHQVLFKLP.DSLWHO6HPLQDUSKDVHQ

S. Gerlach, Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

$QIDQJVVLWXDWLRQ

Persönlichkeitsplakat =LHO

'LH7HLOQHKPHUOHUQHQVLFKNHQQHQ

$UW

$QNRPPÖEXQJYRU6HPLQDUEHJLQQ

)RUP

(LQ]HOÖEXQJ

'DXHU

r0LQXWHQSUR7HLOQHKPHU

0DWHULDO

0HWDSODQPLW)UDJHQ

Durchführung %HLYLHOHQ6FKXOXQJHQNRPPHQGLH7HLOQHKPHUQDFKXQGQDFKDQ,QGLHVHU3KDVH HQWVWHKWGDV3HUVÐQOLFKNHLWVSODNDW$QGHU0HWDSODQZDQGK¾QJWHLQ3ODNDWPLWYHU VFKLHGHQHQ )UDJHQ GLHV NÐQQHQ )UDJHQ ]XP 6HPLQDU ]X GHQ 7HLOQHKPHUQ RGHU ]XP7KHPDVHLQ$OOHHLQWUHIIHQGHQ7HLOQHKPHUZHUGHQJHEHWHQGLHVH)UDJHQ]X EHDQWZRUWHQXQGLKUH$QWZRUWHQDXIGDV3ODNDW]XVFKUHLEHQ'DV3ODNDWZLUGLQ GHU5HJHOQLFKWNRPPHQWLHUW,QGHQ3DXVHQKDEHQDOOHGLH*HOHJHQKHLWVLFKÖEHU GLHDQGHUHQ7HLOQHKPHU]XLQIRUPLHUHQ Beispiele Ich heiße…

SAP ist für mich…

0DULD0OOHU

1HXODQG

Von der Schulung erwarte ich…

.ODXV.RSLW]NH

,P6\VWHPQDYLJLHUHQ]XN|QQHQ KDOEYHUWUDXWHV*HELHW $UEHLWVDEOlXIH]XEHKHUUVFKHQ

Ich heiße…

Ich komme aus…

5RVD6FKZDU] +DPEXUJ &KULVWRSK7UDQN 2OGHQEXUJ

Ich mache gerne… 5HLVHQXQG6HJHOQ /HVHQ6TXDVKXQG*DUWHQDUEHLW

$VVR]LDWLRQHQ

Assoziationen =LHO

'LH7HLOQHKPHUOHUQHQVLFKNHQQHQ

$UW

(LQVWLHJVÖEXQJXQG'HQNVSRUWÖEXQJ

)RUP

*UXSSHQÖEXQJ

'DXHU

r0LQXWHQMHQDFK*UXSSHQJUÐ¹H

0DWHULDO

NHLQV

Durchführung 'LH7HLOQHKPHUVWHOOHQVLFKGHU5HLKHQDFKYRU6LHQHQQHQLKUHQ1DPHQXQGHLQH $VVR]LDWLRQGLHVLHPLWGHU6FKXOXQJRGHULKUHP8QWHUQHKPHQYHUELQGHQ'LHVHU %HJULII EHJLQQW PLW GHP JOHLFKHQ %XFKVWDEHQ ZLH GHU 1DPH GHV 7HLOQHKPHUV =XP%HLVSLHO: d,FKKHL¹H)UDQN0ÖOOHUXQGYHUELQGHWPLWGHP7KHPD,77UDLQLQJ 0ÖOOHU ZLH 0LFURVRIW 2IILFHSURJUDPPHo $QVFKOLH¹HQG VWHOOW VLFK GHU Q¾FKVWH 7HLOQHKPHUYRUXQGZLHGHUKROWLP$QVFKOXVVGHQ1DPHQXQGGLH$VVR]LDWLRQGHU 7HLOQHKPHU GLH YRU LKP DQ GHU 5HLKH ZDUHQ %HLVSLHOVZHLVH d0HLQ 1DPH LVW +DQQDK)ULVFK0ÖOOHUZLH0LFURVRIW2IILFHSURJUDPPHXQG)ULVFKZLH)RUPDW YRUODJHo'HUOHW]WH7HLOQHKPHUKDWGLHVFKZLHULJVWH$XIJDEHHUPXVVDOOH1DPHQ XQG $VVR]LDWLRQHQ ZLHGHUKROHQ 'DPLW GLH 6HPLQDUOHLWXQJ QLFKW GLH OHLFKWHVWH $XIJDEHKDWNDQQGLHVHVRZRKOEHJLQQHQDOVDXFKDP(QGHDXFKQRFKHLQPDODOOH 1DPHQXQG$VVR]LDWLRQHQDXI]¾KOHQ Variante 6FKZLHULJHUZLUGGLH¶EXQJZHQQQDFKGHU+¾OIWHGLH5HLKHQIROJHJH¾QGHUWZLUG %HLGHU:LHGHUKROXQJGHU1DPHQXQG$VVR]LDWLRQHQZLUGQLFKWPHKUPLWGHPHUV WHQ 7HLOQHKPHU VRQGHUQ PLW GHP OHW]WHQ EHJRQQHQ )ÖU JDQ] 3ILIILJH NDQQ GLH OHW]WH 3HUVRQ DXFK YHUVXFKHQ GLH 1DPHQ XQG $VVR]LDWLRQHQ PLW JHVFKORVVHQHQ $XJHQ]XQHQQHQ

$QIDQJVVLWXDWLRQ

Combinatione =LHO

.HQQHQOHUQHQGHU7HLOQHKPHU

$UW

(LQVWLHJVÖEXQJ

)RUP

(LQ]HOÖEXQJ

'DXHU

3UR7HLOQHKPHUFDr0LQXWHQ

0DWHULDO

6WLIWH.OHEHEDQG

Durchführung ,QHLQHP6WXKONUHLVVLW]HQGLH7HLOQHKPHU$OOHEHNRPPHQHLQ6WÖFN.OHEHEDQG $XI GLHVHV .OHEHEDQG VFKUHLEW MHGH 3HUVRQ GHQ HUVWHQ %XFKVWDEHQ LKUHV 1DPHQV XQGHLQH=DKOGLHIÖUVLHHLQH%HGHXWXQJKDWRGHUPDOZLFKWLJZDU%HLVSLHOVZHL VH55VWHKWIÖU5RVLXQGGD5RVLLQ0RQDWHQLQ5HQWHJHKW %HLGHP1DPHQVROOWHVLFK]X%HJLQQGHU¶EXQJGDUDXIYHUVW¾QGLJWZHUGHQRE GHU%XFKVWDEHGHV9RURGHUGHV1DFKQDPHQVDXIJHVFKULHEHQZLUG%HLGHU=DKO NDQQHVGDV*HEXUWVGDWXPVHLQGLH*OÖFNV]DKORGHUGLH$Q]DKOGHU7DJHELV]XP 8UODXE $QVFKOLH¹HQGEHJLQQWHLQH3HUVRQLKUHQUHFKWHQ1DFKEDUQQDFKGHQ%HGHXWXQ JHQGHV%XFKVWDEHQVXQGGHU=DKO]XEHIUDJHQ'HU%HIUDJWHGDUIQXUPLW-DXQG 1HLQDQWZRUWHQ1DFK1HLQVZLUGGDV5¾WVHODXIJHOÐVWXQGGLHQ¾FKVWH3HUVRQ LVWDQGHU5HLKH ,VW HV HLQH VHKU JUR¹H *UXSSH VR NDQQ GLHVH DXFK LQ ]ZHL *UXSSHQ DXIJHWHLOW ZHUGHQ

.UHX]ZRUWU¾WVHO1DPHQ

Kreuzworträtsel Namen =LHO

*HJHQVHLWLJHV.HQQHQOHUQHQ

$UW

(LQVWLHJVÖEXQJ

)RUP

*UXSSHQÖEXQJ

'DXHU

r0LQXWHQ

0DWHULDO

3DSLHU6WLIWH

Durchführung $OOH7HLOQHKPHUEHNRPPHQHLQ%ODWW3DSLHUXQGHLQHQ6WLIW,QGLH0LWWHGHV%ODW WHV VFKUHLEHQ VLH LQ JUR¹HQ %ORFNEXFKVWDEHQ LKUHQ 9RUQDPHQ RGHU 1DFKQDPHQ 'DQDFKPÖVVHQVLHYHUVXFKHQGDV.UHX]ZRUWU¾WVHO]XIÖOOHQ'D]XJHKHQVLHLP 5DXP XPKHU XQG YHUVXFKHQ DQGHUH 7HLOQHKPHU ]X ILQGHQ GHUHQ 1DPHQ LQ GDV .UHX]ZRUWU¾WVHOSDVVHQ=LHOGLHVHU¶EXQJLVWHVGDEHLPLWPÐJOLFKVWYLHOHQDQGH UHQ7HLOQHKPHUQLQV*HVSU¾FK]XNRPPHQ Tipp:%HLVHKUJUR¹HQ*UXSSHQYRQPHKUDOV3HUVRQHQNÐQQHQDXFK9RUJDEHQ JHPDFKW ZHUGHQ ]XP %HLVSLHO ZLH YLHOH 1DPHQ GDV .UHX]ZRUWU¾WVHO HQWKDOWHQ PXVV]XP%HLVSLHOr Beispiel:

S

T A S S O

O

A

R

P A U L E

H

I

T

A

N

A

A

$QIDQJVVLWXDWLRQ

Gebrauchsanleitung =LHO

7HLOQHKPHUOHUQHQVLFKNHQQHQ

$UW

(LQVWLHJVÖEXQJ

)RUP

(LQ]HOÖEXQJ

'DXHU

%HLDFKW7HLOQHKPHUQFDr0LQXWHQ

0DWHULDO

*HEUDXFKVDQOHLWXQJVIUDJHQ3DSLHU6WLIWH

Durchführung 0LW GLHVHU ¶EXQJ VWHOOHQ VLFK GLH 7HLOQHKPHU DQKDQG HLQHU *HEUDXFKVDQOHLWXQJ ]XUHLJHQHQ3HUVRQYRU'LH7KHPHQGHU*HEUDXFKVDQOHLWXQJNÐQQHQDOV$UEHLWV SDSLHUH DXVJHWHLOW ZHUGHQ RGHU VLH VWHKHQ IÖU DOOH VLFKWEDU DXI GHU )OLS&KDUW -H QDFK=XVDPPHQVHW]XQJXQG*UÐ¹HGHU*UXSSHNÐQQHQDXFKHLQ]HOQH7KHPHQGHU $QOHLWXQJKLQ]XJHIÖJWRGHUZHJJHODVVHQZHUGHQ0ÐJOLFKH7KHPHQVLQG • • • • • • • • • • • •

/LHIHUEHGLQJXQJHQ *UXQGOHJHQGH0HUNPDOH $NWXHOOHV(LQVDW]JHELHW :HLWHUH9HUZHQGXQJVPÐJOLFKNHLWHQ 6HLWZDQQDXIGHP0DUNWHUK¾OWOLFK 3URJUDPPKLQZHLVXQG:DUQKLQZHLV :DUWXQJXQG3IOHJH 3UREOHPHXQG1HEHQZLUNXQJHQ 6LFKHUKHLWV&RGH 7HVWEHULFKWH .XQGHQ]XIULHGHQKHLW :HUEHVORJDQ

)ÖUGLH9RUEHUHLWXQJEHNRPPHQDOOH0LQXWHQ=HLW'DQDFKVWHOOWMHGHUVHLQH *HEUDXFKVDQOHLWXQJ LP 3OHQXP YRU =XP %HLVSLHO „Ich bin das Produkt Pfeifer 23/45, meine Wartung und Pflege sind sehr einfach, ich laufe mit Kaffee und Schokolade“. 'LH 7UDLQHU NÐQQHQ EHL GLHVHU 9RUVWHOOXQJVUXQGH DXFK SDVVHQ XQG VLH QXU DQPRGHULHUHQ %HLVSLHOVZHLVH „Sie haben sich entschieden. Herzlichen Glückwunsch! Damit Sie mit Ihrem Modell 2002 an den beiden Ausstattungsvarianten und lange Zeit viel Freude haben, sollten Sie die folgenden Gebrauchsanleitungen und Bedienungshinweise aufmerksam verfolgen.“ 1DFKGHU9RUVWHOOXQJVUXQGHNÐQQHQGLH$QOHLWXQJHQLP7UDLQLQJVUDXPDXIJH K¾QJWZHUGHQ :HQQ GLH *UXSSH VHKU JUR¹ PHKU DOV 7HLOQHKPHU LVW NÐQQHQ GLH *H EUDXFKVDQOHLWXQJHQDXFKLQPHKUHUHQ.OHLQJUXSSHQDXVJHWDXVFKWZHUGHQ

*HEUDXFKVDQOHLWXQJ

Variante 1 'LH*HEUDXFKVDQOHLWXQJNDQQDXFKLQ)RUPHLQHV3DUWQHULQWHUYLHZVGXUFKJHIÖKUW ZHUGHQ Variante 2 :HQQ VLFK GLH 7UDLQLQJVPLWJOLHGHU XQWHUHLQDQGHU NHQQHQ VR NÐQQHQ GLH *H EUDXFKVDQZHLVXQJHQJHJHQVHLWLJYHUIDVVWZHUGHQ Variante 3 'LHVH¶EXQJNDQQDXFKDP(QGHHLQHV7UDLQLQJVDOV)HHGEDFNGXUFKJHIÖKUWZHU GHQ

$QIDQJVVLWXDWLRQ

Die Lügengeschichte =LHO

'LH7HLOQHKPHUOHUQHQVLFKNHQQHQ

$UW

(LQVWLHJVÖEXQJ

)RUP

,Q=ZHLHUWHDPVXQGLP3OHQXP

'DXHU

r0LQXWHQSUR3DDUFD0LQXWHQ

0DWHULDO

NHLQV

Durchführung 1. Runde 'LH7HLOQHKPHUWHLOHQVLFKLQ7DQGHPVDXI%HLXQJHUDGHU$Q]DKOZLUGHLQH'UHL HUJUXSSH JHELOGHW $XFK GLH 6HPLQDUOHLWXQJ VROOWH PLWPDFKHQ %HLGH 3DUWQHU KD EHQQXQGLH$XIJDEHGUHLYHUVFKLHGHQH*HVFKLFKWHQÖEHUVLFKVHOEVW]XHU]¾KOHQ =XP%HLVSLHOHLQHDXVGHU.LQGKHLWHLQHDXVGHU-XJHQGXQGHLQHDXVGHP%HUXIV OHEHQ (LQH GLHVHU GUHL *HVFKLFKWHQ LVW JHORJHQ $QVFKOLH¹HQG LVW GHU 3DUWQHU DQ GHU5HLKHXQGHU]¾KOWHEHQIDOOVGUHL*HVFKLFKWHQÖEHUVLFKYRQGHQHQ]ZHLZDKU VLQGXQGHLQHJHORJHQLVW 2. Runde 'LH .OHLQJUXSSHQ NRPPHQ LP 3OHQXP ]XVDPPHQ -HGHV 7DQGHP VWHOOW VLFK JH JHQVHLWLJYRULQGHPMHGHUGLH*HVFKLFKWHQVHLQHV3DUWQHUVEH]LHKXQJVZHLVHVHLQHU 3DUWQHULQ HU]¾KOW 1DFKGHP DOOH GUHL *HVFKLFKWHQ HU]¾KOW VLQG PXVV GLH *UXSSH UDWHQZHOFKHGHU*HVFKLFKWHJHORJHQLVW'D]XIUDJWGLH6HPLQDUOHLWXQJGLHHLQ]HO QHQ*HVFKLFKWHQDEdWer glaubt, dass die erste Geschichte gelogen ist?“'XUFK +DQG]HLFKHQJHEHQGLH7HLOQHKPHULKU9RWXPDE-HGH3HUVRQGDUIVLFKQXUHLQ PDO PHOGHQ 'LH 3HUVRQHQ GLH ULFKWLJ JHUDWHQ KDEHQ HUKDOWHQ HLQHQ 3XQNW *H ZRQQHQ KDW GLH 3HUVRQ GLH QDFKGHP DOOH *HVFKLFKWHQ HU]¾KOW VLQG DP PHLVWHQ 3XQNWHHUKDOWHQKDW 'LH¶EXQJZLUGNÖU]HUZHQQQXU]ZHL*HVFKLFKWHQHU]¾KOWZHUGHQ

9HUDQVWDOWXQJVDQNÖQGLJXQJ

Veranstaltungsankündigung =LHO

.HQQHQOHUQHQ

$UW

$EIUDJHGHU6HPLQDUHUZDUWXQJ

)RUP

(LQ]HODUEHLWXQG3OHQXP

'DXHU

%HLDFKW7HLOQHKPHUQFDr0LQXWHQ

0DWHULDO

3DSLHU6WLIWH

Durchführung %HLGLHVHU¶EXQJYHUIDVVHQGLH7HLOQHKPHUHLQH9HUDQVWDOWXQJVDQNÖQGLJXQJ]XP 6HPLQDU'DV0RWWRODXWHW„Heute erwartet Sie bei uns ...“ )ÖUGLH9RUEHUHLWXQJ EHNRPPHQDOOH0LQXWHQ=HLW'DQDFKVWHOOWMHGHUVHLQH$QNÖQGLJXQJLP3OH QXPYRU

$QIDQJVVLWXDWLRQ

Kennenlernen über Vier-Ecken =LHO

7HLOQHKPHUPDFKHQVLFKPLWHLQDQGHUEHNDQQW

$UW

.HQQHQOHUQÖEXQJRGHU(LQVWLHJLQV7KHPD9DULDQWH

)RUP

.OHLQJUXSSHQJHVSU¾FKH

'DXHU

r0LQXWHQ

0DWHULDO

)UDJHQ.DVVHWWHQUHNRUGHURGHU&'3OD\HU

Durchführung %HLGLHVHU¶EXQJNRPPHQGLH7HLOQHKPHUPLWHLQDQGHULQV*HVSU¾FK'LH¶EXQJ EHVWHKWDXVVLHEHQELV]HKQ5XQGHQ=X%HJLQQMHGHU5XQGHOLHVWGLH6HPLQDUOHL WXQJHLQH)UDJHPLW$QWZRUWPÐJOLFKNHLWHQYRU-HGHU$QWZRUWZLUGYRUKHUHLQH (FNHLP5DXP]XJHWHLOWEHLVSLHOVZHLVH$QWZRUWOLQNHYRUGHUH(FNH$QWZRUW UHFKWH YRUGHUH (FNH HWF 1DFKGHP GLH )UDJH YHUOHVHQ ZXUGH EHJHEHQ VLFK GLH 7HLOQHKPHU LQ GLH (FNH GLH ]X LKUHU $QWZRUW DXI GLH )UDJH JHKÐUW ,Q GHU (FNH NÐQQHQVLFKGLH*UXSSHQVRODQJHXQWHUKDOWHQZLHGLH0XVLNO¾XIWFLUFDr0L QXWHQ 'DQDFK ZLUG GLH Q¾FKVWH )UDJH JHVWHOOW XQG GLH 7HLOQHKPHU VHW]HQ VLFK ZLHGHULQ%HZHJXQJ'LH)UDJHQNÐQQHQVLFKDXIGDV6HPLQDUWKHPDGLH*UXSSH GLH(UZDUWXQJHQEH]LHKHQRGHUDOOJHPHLQJHVWHOOWVHLQ Variante 1 1DFKMHGHU5XQGHNÐQQHQVLFKGLH7HLOQHKPHULQHLQHUEHVWLPPWHQYRUJHJHEHQHQ =HLWLQGHQMHZHLOLJHQ(FNHQGXUFKHLQNXU]HV*HVSU¾FK]XGHPMHZHLOLJHQ7KHPD DXVWDXVFKHQ (LQH 5XQGH GDXHUW VRODQJH ZLH GLH 0XVLN O¾XIW 'DQDFK ZLUG GLH Q¾FKVWH)UDJHJHVWHOOWXQGGLH*UXSSHQVHW]HQVLFKQHX]XVDPPHQ Variante 2 1HEHQGHQYLHU(FNHQNDQQDXFKLQGHU0LWWHGLH0ÐJOLFKNHLWJHJHEHQZHUGHQIÖU d,FK ZHL¹ QLFKWo 'LHV LVW MHGRFK HLQH 0ÐJOLFKNHLW GLH YRQ YLHOHQ 7HLOQHKPHUQ JHQXW]WZLUGXPVLFKQLFKW]XHQWVFKHLGHQ $XFKNÐQQHQQRFK]XV¾W]OLFKH$QWZRUWPÐJOLFKNHLWHQQHEHQGHQYLHU(FNHQDQJH ERWHQZHUGHQ,QVJHVDPWVROOWHHVQLFKWPHKUDOVVHFKV$QWZRUWHQJHEHQGDVLFK GLH7HLOQHKPHUGLHYLHOHQ$OWHUQDWLYHQQXUVFKZHUPHUNHQNÐQQHQ

.HQQHQOHUQHQÖEHU9LHU(FNHQ

Beispielfragen 1. Fragen zum Thema

&RPSXWHUVLQGIÖUPLFK HLQH3ODJH HLQ6HJHQ HLQ$EHQWHXHU ÖEHUIOÖVVLJ 9RQGHU6RIWZDUH(LQIÖKUXQJ;
$QIDQJVVLWXDWLRQ

Textsalat =LHO

,QKDOWOLFKHU(LQVWLHJLQV7KHPD

$UW

(LQVWLHJVÖEXQJ

)RUP

(LQ]HODUEHLWXQG*UXSSHQDUEHLW

'DXHU

0LQXWHQELV6WXQGHMHQDFK7H[WO¾QJH

0DWHULDO

3X]]OH

Durchführung 'LH *UXSSH ZLUG LQ 'UHLHU XQG 9LHUHUJUXSSHQ DXIJHWHLOW -HGH *UXSSH VLW]W XP HLQHQ7LVFKKHUXP-HGHV*UXSSHQPLWJOLHGEHNRPPWHLQHQRGHUPHKUHUH7H[WEDX VWHLQH$XVGHQ(LQ]HOWHLOHQVROOGLH*UXSSHHLQYROOVW¾QGLJHV=LWDW]XVDPPHQVHW ]HQ'DDOOHQXUHLQLJH7H[WEDXVWHLQHKDEHQNDQQGLH*UXSSHGDV5¾WVHOQXU]X VDPPHQOÐVHQ )ROJHQGH5HJHOQJHOWHQZ¾KUHQGGHV=XVDPPHQVHW]HQV • • • •

(VGDUIQLFKWJHVSURFKHQZHUGHQ $OOH]HLJHQLKU3X]]OHVWÖFNXQGOHJHQHVYRUVLFKDXIGHQ7LVFK -HGH3HUVRQGDUIQXULKUHLJHQHVEH]LHKXQJVZHLVHLKUHHLJHQHQ3X]]OHWHLOHOHJHQ 6REDOGGDV=LWDW]XVDPPHQJHVHW]WLVWGDUIZLHGHUJHVSURFKHQXQGGDV=LWDWGLV NXWLHUWXQGLQWHUSUHWLHUWZHUGHQ • 3XQNWHXQG.RPPDVVLQGQLFKWYRUJHJHEHQ'DV=LWDWEHVWHKWDXV]ZHL6¾W]HQ

7H[WVDODW

Beispielaufgabe

die Fragen zu

kurzem

Antworten Gott

dank

auf

uns

mit

keine

einmal

vor

wurde

gab

eingedeckt

gepeinigt

wir

nicht

des Computers

Antworten jetzt haben

weilt

gestellt

klarer

der Mensch immer

wird

mehr

Fragen die es

werden

denen

unter nicht

es

bis

von

dass

wir

Sir Peter

Ustinov

Lösung d(VZLUGLPPHUNODUHUGDVV*RWWQLFKWPHKUXQWHUXQVZHLOW%LVYRUNXU]HPZXU GH GHU 0HQVFK YRQ )UDJHQ JHSHLQLJW DXI GLH HV NHLQH $QWZRUWHQ JDE GDQN GHV &RPSXWHUVZHUGHQZLUMHW]WPLW$QWZRUWHQHLQJHGHFNW]XGHQHQZLUQLFKWHLQPDO GLH)UDJHQJHVWHOOWKDEHQo Sir Peter Ustinov (QJOLVFKHU6FKDXVSLHOHU5HJLVVHXUXQG$XWRU 'LH ¶EXQJ NDQQ DXFK DOV (LQ]HO RGHU 7DQGHPDUEHLW GXUFKJHIÖKUW ZHUGHQ %HL 7DQGHPJUXSSHQHUK¾OWMHGHU3DUWQHUGLH+¾OIWHGHU3X]]OH7HLOHXQGEHLGHHUDUEHL WHQJHPHLQVDPGLH/ÐVXQJ Variante 1 'LHYHUVFKLHGHQHQ.OHLQJUXSSHQWUHWHQLP:HWWEHZHUEJHJHQHLQDQGHUDQ(VJH ZLQQWGLH*UXSSHGLHDOVHUVWHGDV=LWDWULFKWLJ]XVDPPHQJHVHW]WKDW Variante 2 1DFKGHP GDV =LWDW ]XVDPPHQJHVHW]W LVW VXFKW VLFK MHGH 3HUVRQ HLQ :RUW RGHU PHKUHUH:ÐUWHUKHUDXVXQGHU]¾KOWDQKDQGGLHVHU:ÐUWHUHWZDVÖEHUVLFKRGHUVHL QH$UEHLWRGHUVHLQH(UZDUWXQJHQ

$QIDQJVVLWXDWLRQ

Gereizt =LHO

7KHPDWLVFKHU(LQVWLHJ

$UW

(LQVWLHJVÖEXQJ

)RUP

*UXSSHQÖEXQJ

'DXHU

r0LQXWHQ

0DWHULDO

3ODNDW6WLIWH

Durchführung 'LH7HLOQHKPHUVLW]HQMHZHLOV]XGULWWRGHUYLHUWXPHLQHQ7LVFK,QGHU0LWWHMHGHU .OHLQJUXSSHOLHJWHLQJUR¹HV3ODNDWXQG6WLIWH$OOHVLW]HQVRGDVVVLHOHLFKWHWZDV DXIGDV3ODNDWVFKUHLEHQNÐQQHQ ,Q GHU 0LWWH GHV JUR¹HQ %ODWWHV VWHKW LQ 'UXFNEXFKVWDEHQ HLQ 5HL]ZRUW 'LH *UXSSHQ VFKUHLEHQ QXQ DOOH 6WLFKZRUWH ,GHHQ XQG $VVR]LDWLRQHQ GLH LKQHQ ]X GLHVHP:RUWHLQIDOOHQDXIGDV3ODNDW6LHNÐQQHQDXFKPDOHQ:¾KUHQGGDV3OD NDWJHVWDOWHWZLUGGDUILQGHQ*UXSSHQQLFKWJHVSURFKHQZHUGHQ,P+LQWHUJUXQG NDQQHLQHUXKLJH0XVLNODXIHQ $QVFKOLH¹HQG ZHUGHQ GLH 3ODNDWH YRQ GHQ *UXSSHQ YRUJHVWHOOW XQG LP 5DXP DXIJHK¾QJW

IT-Training

Datenverlust

3URJUDPPQDPH

Programmname =LHO

.HQQHQOHUQÖEXQJXQGWKHPDWLVFKHU(LQVWLHJ

$UW

(LQVWLHJVÖEXQJ

)RUP

(LQ]HODUEHLW

'DXHU

FD0LQXWHQSUR3HUVRQ0LQXWHQ

0DWHULDO

6WLIWH%O¾WWHU3ODNDWHXQG(GGLQJV

Durchführung $OOHEHNRPPHQHLQ%ODWWXQGHLQHQ6WLIW'LH7HLOQHKPHUVFKUHLEHQLKUHQHLJHQHQ 1DPHQ LQ %ORFNEXFKVWDEHQ VHQNUHFKW DXI GDV 3ODNDW -HW]W PÖVVHQ VLH ]X MHGHP %XFKVWDEHQHLQH$VVR]LDWLRQILQGHQGLHPLWGHP7UDLQLQJ6HPLQDUWKHPDRGHULK UHQ(UZDUWXQJHQ]XWXQKDW'LHVH%HJULIIHZHUGHQZDDJUHFKW]XGHQMHZHLOLJHQ %XFKVWDEHQDXIJHVFKULHEHQ)ÖUGLHVH$XIJDEHKDEHQGLH7HLOQHKPHUr0LQX WHQ=HLW 1DFK$EODXIGHU=HLWVWHOOWVLFKMHGH3HUVRQDQKDQGGHU%XFKVWDEHQXQG:ÐUWHU YRU 'HU 1DPH XQG GLH %HJULIIH ZHUGHQ DXI HLQ 3ODNDW GDV IÖU DOOH VLFKWEDU LP 7UDLQLQJVUDXPK¾QJWJHVFKULHEHQ'DV3ODNDWIÖOOWVLFKODQJVDPPLWDOOHQ1DPHQ XQG$VVR]LDWLRQHQGHU7HLOQHKPHU

„IT-Training“ Training Angst zu versagen Nicht finden Java programmieren Anfängerin

Programmieren Eingabe Teamarbeit Elektronische Daten Reibungsloser Ablauf

$QIDQJVVLWXDWLRQ

Was ist Was? =LHO

7KHPDWLVFKHU(LQVWLHJ

$UW

.HQQHQOHUQHQYRQ)DFKEHJULIIHQ

)RUP

*HVDPWÖEXQJ

'DXHU

r0LQXWHQMHQDFK$Q]DKOGHU%HJULIIH

0DWHULDO

%HJULIIHXQG(UNO¾UXQJHQLQ',1$

Durchführung 0LWGHU6RIWZDUHPÖVVHQDXFKMHGH0HQJHQHXH)DFKEHJULIIHJHOHUQWZHUGHQ'LH VH VLQG 7KHPD GHV 6HPLQDUHLQVWLHJV -HGHU GHU 7HLOQHKPHU EHNRPPW HLQHQ RGHU PHKUHUH %HJULIIH DXVJHWHLOW GLH PLW GHP 6HPLQDUWKHPD HWZDV ]X WXQ KDEHQ 'D QDFKNÐQQHQDOOH0LQXWHQPLWLKUHQMHZHLOLJHQ1DFKEDUQEHUDWHQZDVVLFKKLQ WHUGLHVHP%HJULIIYHUEHUJHQNÐQQWH'DQDFKVWHOOWMHGHUVHLQHQ%HJULIILP3OHQXP YRU'LH7UDLQHUOÐVHQGLHXQJHNO¾UWHQ%HJULIIHHQWZHGHUVRIRUWRGHUDP(QGHGHU ¶EXQJ DXI =XU 9HUGHXWOLFKXQJ ZHUGHQ GLH MHZHLOLJHQ %HJULIIH XQG LKUH %HGHX WXQJHQDQHLQHU3LQQZDQGDXIJHK¾QJW'LHVKDWGHQ9RUWHLOGDVVDXIGLHVH)DFK DXVGUÖFNH Z¾KUHQG GHV 7UDLQLQJV LPPHU ZLHGHU %H]XJ JHQRPPHQ ZHUGHQ NDQQ XQGGLH7HLOQHKPHUVLFKGLH%HJULIIHOHLFKWHUHLQSU¾JHQ %HLGLHVHU¶EXQJJHKWHVYRUDOOHPGDUXPKHUDXV]XILQGHQPLWZHOFKHQ,GHHQ XQG9RUVWHOOXQJHQGLH7HLOQHKPHULQV6HPLQDUNRPPHQ2EGLH$QWZRUWdULFKWLJo RGHU dIDOVFKo LVW LVW QLFKW VR ZLFKWLJ 'DPLW VLFK GLH *UXSSH QLFKW YRUJHIÖKUW IÖKOW VROOWHQ 6LQQ XQG =ZHFN GHU ¶EXQJ LQ GHU $QPRGHUDWLRQ GHXWOLFKJHPDFKW ZHUGHQ =XP %HLVSLHO LQGHP YRU %HJLQQ GHU ¶EXQJ GDUDXI KLQJHZLHVHQ ZLUG GDVVHVQLFKWVFKOLPPVHLZHQQGLH7HLOQHKPHUGHQ%HJULIIQLFKWHUNO¾UHQNÐQQHQ 'HQQGLHVH%HJULIIHVROOHQHUVWQDFKGHP7UDLQLQJEHKHUUVFKWZHUGHQ 'LH6HPLQDUOHLWXQJNDQQQDFKGHU¶EXQJGHQ:LVVHQVVWDQGGHU*UXSSHUHODWLYJXW HLQVFK¾W]HQ

$PSHOÖEXQJ

Ampelübung =LHO

,QKDOWOLFKHU(LQVWLHJLQV7KHPD :LVVHQVVWDQGGHU7HLOQHKPHUDEIUDJHQ

$UW

(LQVWLHJVÖEXQJ

)RUP

*UXSSHQDUEHLW

'DXHU

r0LQXWHQMHQDFK*UXSSHQJUÐ¹H

0DWHULDO

$XVVDJHQ0HWDSODQNDUWHQLQJUÖQJHOEXQGURW

Durchführung 'LH7UDLQHUOHVHQ$XVVDJHQYRU$OOH7HLOQHKPHUEHNRPPHQHLQHJUÖQHHLQHJHO EHXQGHLQHURWH.DUWH0LWGLHVHQ.DUWHQNRPPHQWLHUHQVLHGLHHLQ]HOQHQ$XVVD JHQ • Grün: ,FKVWLPPHGHU$XVVDJH]X • Rot: ,FKVWLPPHGHU$XVVDJHQLFKW]X • Gelb: ,FKELQXQHQWVFKORVVHQ 'LH7KHVHQNÐQQHQVLFKDXIGDV6HPLQDUWKHPDRGHUGLH(UZDUWXQJHQEH]LHKHQ Beispiel: Wissensabfrage zum Thema Lotus Notes 6HPLQDU ]XU $XVZHUWXQJ GHUILUPHQLQWHUQHQ/RWXV1RWHV'DWHQEDQN 'LH'DWHQEDQNd)LUPD,QWHUQoZLUGDPK¾XILJVWHQJHQXW]W 8PHLQEHVWLPPWHV'RNXPHQWLQ/RWXV1RWHV]XILQGHQEHQÐWLJHLFKQXUZH QLJH6HNXQGHQ $OOHZLFKWLJHQ1HXLJNHLWHQ]XXQVHUHQ3URGXNWHQILQGHLFKLQ/RWXV1RWHV 0LWGHU$XIWHLOXQJGHUYHUVFKLHGHQHQ'DWHQEDQNHQNRPPHLFKQLFKW]XUHFKW %HVRQGHUVXQÖEHUVLFKWOLFKILQGHLFKGLH'DWHQEDQN;< Beispiel: Erwatungsabfrage zum Schulungskonzept ,FKPÐFKWHPLUPÐJOLFKVWYLHOH/HUQLQKDOWHVHOEVWVW¾QGLJHUDUEHLWHQ ,FKPÐFKWHPLWHLQHPNXU]HQ9RUWUDJLQGDV7KHPDHLQJHIÖKUWZHUGHQ ,FKPÐFKWHGLH¶EXQJHQJH]HLJWEHNRPPHQEHYRULFKVLHDOOHLQGXUFKIÖKUH ,FKDUEHLWHJHUQHLP7HDP ,FKOHUQHDPEHVWHQDQKDQGYRQ6FKDXELOGHUQ

)HHGEDFN

Feedback

Einführung ,P )HHGEDFN ZLUG GDV 7UDLQLQJ RGHU GHU ELVKHULJH 6FKXOXQJVYHUODXI EHWUDFKWHW XQGDXVJHZHUWHW(VZHUGHQGDPLW3UR]HVVH$EO¾XIHXQG0HWKRGHQGHV7UDLQLQJV GXUFK HLQ]HOQH 3HUVRQHQ GLH 6HPLQDUOHLWXQJ RGHU GXUFK HLQH *UXSSHQGLVNXVVLRQ YHUGHXWOLFKWXQGEHOHXFKWHW)HHGEDFNPHWKRGHQVLQGGLH6WLPPXQJVEDURPHWHUHL QHV.XUVHVVLHYHUGHXWOLFKHQREXQGZDUXPMHPDQG]XIULHGHQRGHUXQ]XIULHGHQ LVW 'LH PHLVWHQ 7UDLQHU KDEHQ dVR HLQ *HIÖKOo ZLH GDV 7UDLQLQJ JHODXIHQ LVW dHeute war irgendwie der Wurm drin“, „Heute haben alle zufrieden ausgesehen“, „Die Übung ist glatt durchgelaufen“, „Irgendwie ist die letzte Reihe nicht mehr mitgekommen.“ KQOLFK¾X¹HUQVLFKGLH7HLOQHKPHU]XHLQHP7UDLQLQJVWDJ„Heute war es irgendwie durcheinander“, „Irgendwie bin ich heute unzufrieden“, „Heute war es richtig gut“. 'LHVH6WLPPXQJHQEHHLQIOXVVHQGHQZHLWHUHQ7UDLQLQJVYHUODXISRVLWLYRGHUQH JDWLY )ÖU GLH ODXIHQGH 6FKXOXQJ RGHU ]XNÖQIWLJH 9HUDQVWDOWXQJHQ LVW HV GHVKDOE ZLFKWLJKHUDXV]XILQGHQZDUXPHLQ7UDLQLQJJXWEH]LHKXQJVZHLVHVFKOHFKWYHUODX IHQLVW%OHLEHQGLHVH'LQJHXQDXVJHVSURFKHQNLSSWGLH6WLPPXQJVFKQHOO'LH 7HLOQHKPHUKDEHQNHLQH/XVWPHKUGLH7UDLQHUZHUGHQYRQGHUVFKOHFKWHQ6WLP PXQJ DQJHVWHFNW XQG ZROOHQ GDV 6HPLQDU QXU QRFK dGXUFK]LHKHQo 0LW GHU VLQ NHQGHQ0RWLYDWLRQVLQNWDXFKGHU/HUQHUIROJ )HHGEDFNVNÐQQHQXQWHUVFKLHGOLFKH)XQNWLRQKDEHQ =ZLVFKHQIHHGEDFN $XVZHUWXQJ 8PVHW]XQJXQG7UDQVIHU %HLHLQHP=ZLVFKHQIHHGEDFNJHKWHVLP:HVHQWOLFKHQXPGLH2SWLPLHUXQJGHV ZHLWHUHQ 7UDLQLQJVYHUODXIV %HL HLQHU $XVZHUWXQJ ZLUG %LODQ] ÖEHU GDV JHVDPWH 7UDLQLQJJH]RJHQ%HL8PVHW]XQJXQG7UDQVIHUZLUGÖEHUOHJWZLHGLH(UNHQQWQLV VH GLH LQ GHU 6FKXOXQJ JHZRQQHQ ZXUGHQ LP 8QWHUQHKPHQ XPJHVHW]W EH]LH KXQJVZHLVHÖEHUWUDJHQZHUGHQ

:HLWHUH+LQZHLVH]XP)HHGEDFNVWHKHQDXFKLP.DSLWHO6FKOXVVVLWXDWLRQ

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

'XUFKIÖKUXQJHLQHV)HHGEDFNV

'LH (UJHEQLVVH GHU )HHGEDFNUXQGHQ KHOIHQ GHQ 7UDLQHUQ EHL GHU 3ODQXQJ XQG 'XUFKIÖKUXQJGHUQ¾FKVWHQ6FKXOXQJHQ )ÖUGLH7UDLQHUVLQGGLH)HHGEDFNVHLQHJXWH*UXQGODJHXQG(QWVFKHLGXQJVKLO IHXPGLHQ¾FKVWHQ7UDLQLQJV]XSODQHQXQGGXUFK]XIÖKUHQ9LHOHGHU0HWKRGHQ HLJQHQVLFKQLFKWQXUIÖUGDV(QGHHLQHU6FKXOXQJVRQGHUQDXFKIÖUGHQ$QIDQJ XPGLH(UZDUWXQJHQGHU7HLOQHKPHUDE]XIUDJHQ

Durchführung eines Feedbacks d=ZDUKÐUHQZLUJHUQZDVXQVUH0HLQXQJEHVW¾WLJW DEHUGDV+ÐUHQEHVWLPPWGLH0HLQXQJo Johann Wolfgang von Goethe -HGHU6DW]MHGHX¹HUXQJKDWPHKUHUH)XQNWLRQHQ'LHVYHUGHXWOLFKWGDVQDFKIRO JHQGH0RGHOO

(LQ )HHGEDFN NDQQ VHKU XQWHUVFKLHGOLFK YHUODXIHQ $XFK ZHQQ DOOH GHQVHOEHQ 6DW] KÐUHQ NÐQQHQ VLH GLHVHQ JDQ] XQWHUVFKLHGOLFK YHUVWHKHQ +ÐUW GHU 7UDLQHU EHLVSLHOVZHLVHDXVVFKOLH¹OLFKGHQ$SSHOOGHV$QZHQGHUVd:HQQHVPRUJHQQLFKW DQGHUVZLUGZHUGHLFKPLFKEHVFKZHUHQoVRZLUGGHU7UDLQHUZDKUVFKHLQOLFKDQ GHUVUHDJLHUHQDOVZHQQHUDXIGHU6DFKHEHQHGHQ6DW]LQWHUSUHWLHUWd'LH$Q]DKO GHU:LHGHUKROXQJVÖEXQJHQZDU]XJUR¹o

9JO2UJDQRQ0RGHOOYRQ.DUO%ÖKOHU,Q%ÖKOHU.DUO 6SUDFKWKHRULH)UDQNIXUW DP0DLQ

)HHGEDFN

'DUÖEHU KLQDXV NDQQ HV QDWÖUOLFK DXFK VHLQ GDVV GHU 7HLOQHKPHU HWZDV JDQ] DQGHUHV VDJHQ ZROOWH DOV GHU7UDLQHUJHKÐUW KDW:HQQGLHYHUVFKLHGHQHQ:DKU QHKPXQJVHEHQHQQLFKWDXVHLQDQGHUJHKDOWHQZHUGHQNRPPWHVOHLFKW]X0LVVYHU VW¾QGQLVVHQ 9LHOOHLFKW ZROOWH +HUU 0HLHU PLW GHP 6DW] d0LU ZDUHQ HV KHXWH ]X YLHOH :LHGHUKROXQJVÖEXQJHQo DXVGUÖFNHQ GDVV HU XQWHUIRUGHUW ZDU XQG PRUJHQ JHUQH ZHQLJHU :LHGHUKROXQJVÖEXQJHQ LP 7UDLQLQJ K¾WWH 6WDWWGHVVHQ KÐUW GHU 7UDLQHUGDVVGHU7HLOQHKPHUWRWDOJHQHUYWLVWXQGVLFKEHVFKZHUHQZLUGZHQQHV PRUJHQ QLFKW ZHQLJHU ¶EXQJHQ JLEW ,QWHUSUHWLHUW GHU 7UDLQHU GLH X¹HUXQJ YRQ +HUUQ0HLHUDOVHLQVWDUNHV6WÖFNXQGUHDJLHUWHQWVSUHFKHQGJHQHUYWVRZLUGGLHV YRUDXVVLFKWOLFK +HUUQ 0HLHU LUULWLHUHQ GD HU QLFKW GLH 6HPLQDUOHLWXQJ YHU¾UJHUQ ZROOWHVRQGHUQJHUQHGHQ/HUQVWRIIHWZDVVFKQHOOHUYHUPLWWHOWEHNRPPHQK¾WWH 'DPLWHLQ)HHGEDFNNRQVWUXNWLYXQGDXFKKLOIUHLFKIÖU7HLOQHKPHUXQG7UDLQHU LVWVLQGIROJHQGH.RPPXQLNDWLRQVUHJHOQ]XEHDFKWHQ • -HGHU JLEW VHLQ SHUVÐQOLFKHV )HHGEDFN GK DOOH VSUHFKHQ LQ GHU ,FK)RUP r QLFKWLQGHU:LU)RUP • 'LH .RPPXQLNDWLRQVHEHQHQ GÖUIHQ QLFKW YHUPLVFKW ZHUGHQ %HREDFKWXQJHQ VROOWHQDOV%HREDFKWXQJHQ*HIÖKOHDOV*HIÖKOHPLWJHWHLOWZHUGHQ • 6R NRQNUHW ZLH PÐJOLFK r QLFKW SDXVFKDOLHUHQG RGHU YHUDOOJHPHLQHUQG 'DV )HHGEDFNDPEHVWHQDXINRQNUHWH%HLVSLHOHEH]LHKHQ • (LQ)HHGEDFNNDQQLPPHUSRVLWLYHXQGQHJDWLYH(LQGUÖFNHVFKLOGHUQ • (LQ)HHGEDFNZLUGXQPLWWHOEDUJHJHEHQrQLFKWYHUVS¾WHW • (LQ)HHGEDFNZLUGIUHLZLOOLJJHJHEHQrQLFKWHU]ZXQJHQ (LQ)HHGEDFNVROOWHLPPHUIUHLZLOOLJVHLQ'HQQZHQQVLFKHLQH3HUVRQLP9HU ODXI HLQHV 7UDLQLQJV EHL NHLQHP =ZLVFKHQIHHGEDFN RGHU LQ GHU $EVFKOXVVUXQGH ¾X¹HUWLVWGLHVYLHOOHLFKWHLQ,QGL]GDIÖUGDVVGHU7HLOQHKPHUVHKUXQ]XIULHGHQLVW RGHUQLFKWJHUQHLQJUR¹HU5XQGHVSULFKW,QGLHVHP)DOOVROOWHGHU7UDLQHUYHUVX FKHQLQHLQHP9LHU$XJHQ*HVSU¾FKGHU8UVDFKHDXIGHQ*UXQG]XJHKHQ

Trainer geben ein Feedback (LQ )HHGEDFN YRQ 6HLWHQ GHV 7UDLQHUV ZLUG YRQ GHQ 7HLOQHKPHUQ VHKU HUQVW JH QRPPHQ'DKHUVROOWHGLH6HPLQDUOHLWXQJGDUDXIDFKWHQGDVVHVQLFKWYHUOHW]HQG RGHUSHUVÐQOLFKZLUGVRQGHUQNRQVWUXNWLYXQGKLOIUHLFKIÖUGLH7HLOQHKPHULVW -HNRQNUHWHUGLH6HPLQDUOHLWXQJGDV)HHGEDFNIRUPXOLHUWXQGVLFKEHLVSLHOVZHL VHDXIEHVWLPPWH¶EXQJHQEH]LHKWXPVREHVVHUNÐQQHQHVGLH7HLOQHKPHUQDFK YROO]LHKHQ 'DPLW GLH 7HLOQHKPHU HLQ )HHGEDFN DQQHKPHQ NÐQQHQ VROOWH GLH 6HPLQDUOHL WXQJLPPHUYRQLKUHQHLJHQHQ(LQGUÖFNHQXQG%HREDFKWXQJHQVSUHFKHQ6LHIRU PXOLHUW GDV )HHGEDFN LQ GHU ,FK)RUP XQG VSULFKW QLFKW IÖU GLH 7UDLQLQJVJUXSSH RGHUIÖUDQGHUH3HUVRQHQ$XFKQLFKWIÖUDQGHUH7UDLQHU

7UDLQHUJHEHQHLQ)HHGEDFN

Annehmen von Feedback 'DV$QQHKPHQYRQ)HHGEDFNI¾OOWYLHOHQ7UDLQHUQQLFKWOHLFKWGDHVQHEHQSRVLWL YHQ 5ÖFNPHOGXQJHQ DXFK QHJDWLYH %HXUWHLOXQJHQ JLEW $XIJUXQG YRQ QHJDWLYHQ 5ÖFNPHOGXQJHQ NDQQ GHU 7UDLQHU YLHO OHUQHQ XQG HUK¾OW YLHOOHLFKW +LQZHLVH XP GDV7UDLQLQJ]XNÖQIWLJEHVVHU]XNRQ]LSLHUHQXQG]XJHVWDOWHQ'DKHULVWGDV$N ]HSWLHUHQXQG$QQHKPHQYRQ)HHGEDFNVVHKUZLFKWLJ %HLP$QQHKPHQYRQ)HHGEDFNLVW)ROJHQGHV]XEHDFKWHQ • $OOH %HWHLOLJWHQ QHKPHQ VLFK =HLW ]XP =XKÐUHQ XQG ODVVHQ VLFK JHJHQVHLWLJ DXVUHGHQ • )HHGEDFNVZHUGHQQLFKWNRPPHQWLHUW • 'LH 6HPLQDUOHLWXQJ YHUWHLGLJW VLFK QLFKW XQG VWHOOW DXFK QLFKWV NODU VRQGHUQ O¾VVW GDV )HHGEDFN VWHKHQ -HGRFK NDQQ GLH 6HPLQDUOHLWXQJ 9HUVW¾QGQLVIUDJHQ VWHOOHQXPHLQHX¹HUXQJEHVVHUQDFK]XYROO]LHKHQ • 'LH 6HPLQDUOHLWXQJ EHGDQNW VLFK IÖU GLH 5ÖFNPHOGXQJ GHU 7HLOQHKPHU $XFK GDQQZHQQGDV)HHGEDFNQHJDWLYZDUGHQQDXFKHLQQHJDWLYHV)HHGEDFNKLOIW GHP7UDLQHU]XNÖQIWLJH6FKXOXQJHQ]XYHUEHVVHUQ$X¹HUGHPZLUGVRGLH(U ZDUWXQJVKDOWXQJGHU7HLOQHKPHUGHXWOLFK

)HHGEDFN

Fragewand =LHO

)HHGEDFN]XP/HUQIRUWVFKULWW

$UW

6DPPOXQJRIIHQHU)UDJHQ

)RUP

(LQ]HODUEHLW

'DXHU

-HQDFK$UWGHU)UDJHQ3UR)UDJHFD0LQXWHQ

0DWHULDO

0HWDSODQZDQG0HWDSODQNDUWHQ6WLIWH

Durchführung *XW VLFKWEDU ZLUG GLH )UDJHZDQG LP 5DXP DXIJHVWHOOW $OOH 7HLOQHKPHU KDEHQ Z¾KUHQG GHV 7UDLQLQJV GLH 0ÐJOLFKNHLW RIIHQH )UDJHQ DXI 0HWDSODQNDUWHQ ]X VFKUHLEHQXQGDQGLH0HWDSODQZDQG]XK¾QJHQ'LH)UDJHQZHUGHQLP9HUODXIGHU 6FKXOXQJRGHUDP(QGHHLQHV7UDLQLQJVWDJHVEHDQWZRUWHW )DOOVGLHJHVWHOOWHQ)UDJHQVHKUVWDUNYRQGHU7UDLQLQJVWKHPDWLNDEZHLFKHQRGHU VHKUVSH]LHOOVLQGNÐQQHQGLHVH)UDJHQDXFKQXUHLQ]HOQHQ3HUVRQHQLQGHU3DXVH RGHUQDFKGHP7UDLQLQJHUNO¾UWZHUGHQ

%OLW]OLFKW

Blitzlicht =LHO

=ZLVFKHQIHHGEDFNXQG)HHGEDFN

$UW

$EVFKOXVVÖEXQJ

)RUP

*UXSSHQÖEXQJ

'DXHU

FD0LQXWHSUR7HLOQHKPHU

0DWHULDO

NHLQV

0LWGHP%OLW]OLFKWNÐQQHQVLFKGLH7UDLQHUVFKQHOOHLQ%LOGYRQGHU6WLPPXQJGHU *UXSSHPDFKHQ Durchführung $OOHVLW]HQLQHLQHP.UHLV'LH6HPLQDUOHLWXQJELWWHW XPHLQHNXU]H$XVZHUWXQJ GHV7UDLQLQJVWDJHVRGHUGHVJHVDPWHQ7UDLQLQJV'DUDXIDQWZRUWHQGLH7HLOQHKPHU NXU]PLWKÐFKVWHQV]ZHLELVGUHL6¾W]HQ5HLKXPNRPPWMHGH3HUVRQDQGLH5HLKH :HU VLFK QLFKW ¾X¹HUQ PÐFKWH VDJW HLQIDFK dZHLWHUo 'LH X¹HUXQJHQ ZHUGHQ Z¾KUHQGGHV%OLW]OLFKWHVQLFKWNRPPHQWLHUWXQGDXFKQLFKWGLVNXWLHUW Variante 1 'DV%OLW]OLFKWZLUGLQ]ZHL5XQGHQGXUFKJHIÖKUW,QGHUHUVWHQ5XQGHZHUGHQDOOH SRVLWLYHQ(LQGUÖFNHJHVFKLOGHUWXQGLQGHU]ZHLWHQ5XQGHJHKWHVXPGLHQHJDWL YHQ (LQGUÖFNH XQG NRQVWUXNWLYH .ULWLN 9RQ GHQ 7UDLQHUQ ZLUG GDV 7KHPD GHU 5XQGHQDQJHNÖQGLJW Variante 2 %HLGLHVHU9DULDQWHJLEWHVHLQ)HHGEDFN]XHLQHPEHVWLPPWHQ7KHPD(LQHUGHU 7UDLQHURGHU7HLOQHKPHUVWHOOW]X%HJLQQMHGHU5XQGHHLQH)UDJHEHLVSLHOVZHLVH „Wie gefielen Ihnen die Methoden?“, „Wie empfanden Sie die Gruppenarbeit?“, „Waren die Übungen auf Ihr Tagesgeschäft abgestimmt?“ 'LH(LQ]HOQHQQHKPHQ ]XGHQYHUVFKLHGHQHQ)UDJHQ6WHOOXQJ Hinweis: (LQ%OLW]OLFKWNDQQDOV$EVFKOXVVÖEXQJGXUFKJHIÖKUWZHUGHQRGHUDXFK DOV %HVWDQGVDXIQDKPH ]X HLQHP EHVWLPPWHQ 7KHPD RGHU 7UDLQLQJVDEVFKQLWW (V EOHLEWHQWZHGHUVRVWHKHQRGHUHVZLUGDOV*UXQGODJHIÖUGDVZHLWHUH9RUJHKHQLP 7UDLQLQJJHQRPPHQ:HQQHVDOV*UXQGODJHIÖUGLHZHLWHUH9RUJHKHQVZHLVHYHU ZHQGHWZLUGVRVROOWHLQGHU*UXSSHRGHULP7UDLQLQJVWHDPÖEHUGLHJH¾X¹HUWHQ $VSHNWHXQG0HLQXQJHQGHV%OLW]HVGLVNXWLHUWZHUGHQ

)HHGEDFN

Ballfeedback =LHO

=ZLVFKHQIHHGEDFNRGHU)HHGEDFN]XP/HUQIRUWVFKULWW

$UW

$EVFKOXVVÖEXQJRGHU:LVVHQVDEIUDJH

)RUP

*UXSSHQDUEHLW

'DXHU

0LQXWHSUR3HUVRQ

0DWHULDO

%DOO

Durchführung 8PGLH)HHGEDFNUXQGH]XHUÐIIQHQZLUIWGHU7UDLQHUMHPDQGHPGHQ%DOO]X'LH VH3HUVRQJLEWHLQNXU]HV6WDWHPHQW]XP.XUVDE:LFKWLJLVWGDEHLGDVVGLH$XV VDJHQ ZHGHU YRQ GHU 6HPLQDUOHLWXQJ QRFK YRQ GHQ 7HLOQHKPHUQ NRPPHQWLHUW ZHUGHQ$QVFKOLH¹HQGZLUIWVLHGHQ%DOOZHLWHUXQGGLHQ¾FKVWH3HUVRQEHJLQQWPLW LKUHP)HHGEDFN(UK¾OWHLQH3HUVRQDXV9HUVHKHQGHQ%DOOPHKUPDOVVRZLUIWVLH LKQ HLQIDFK ZHLWHU :HU NHLQH %HZHUWXQJ DEJHEHQ PÐFKWH VDJW GLHV NXU] XQG ZLUIWGHQ%DOOZHLWHU Variante 1: Positiv- und Negativrunde ,Q GHU HUVWHQ 5XQGH EHULFKWHQ GLH 7HLOQHKPHU ZDV LKQHQ JHIDOOHQ KDW ,Q HLQHU ]ZHLWHQ 5XQGH ¾X¹HUQ VLH ZDV LKQHQ QLFKW JHIDOOHQ KDW XQG ZDV VLH YHUEHVVHUQ ZÖUGHQ'LHMHZHLOLJHQ5XQGHQZHUGHQMHZHLOVYRQGHU6HPLQDUOHLWXQJDQJHNÖQ GLJW Variante 2: Wissensabfrage %HLGHU:LVVHQVDEIUDJHEHULFKWHQGLH(LQ]HOQHQZDVVLHDXVGHP6HPLQDUJHOHUQW KDEHQ'LH:LVVHQVDEIUDJHNDQQLQPHKUHUHQ5XQGHQGXUFKJHIÖKUWZHUGHQ,QGHU HUVWHQ5XQGHEHULFKWHQ7HLOQHKPHUZDVVLHJHOHUQWKDEHQ,QGHU]ZHLWHQ5XQGH VWHOOHQ VLH QRFK RIIHQ JHEOLHEHQH )UDJHQ 'LH 6HPLQDUOHLWXQJ EHDQWZRUWHW GLHVH )UDJHQ HQWZHGHU GLUHNW LP $QVFKOXVV DQ GDV =ZLVFKHQIHHGEDFN RGHU DP IROJHQ GHQ7UDLQLQJVWDJ

0HWDSODQIHHGEDFN

Metaplanfeedback =LHO

8PVHW]XQJXQG7UDQVIHU

$UW

%HZHUWXQJGHV/HUQIRUWVFKULWWV

)RUP

6WLOOXQG*UXSSHQDUEHLW

'DXHU

r0LQXWHQ

0DWHULDO

0HWDSODQZDQG0HWDSODQNDUWHQ6WLIWH

Durchführung %HLGLHVHU0HWKRGHZLUGYRQGHQ7HLOQHKPHUQHLQDQRQ\PHV)HHGEDFN]XP7UDL QLQJRGHUGHP/HUQIRUWVFKULWWDEJHJHEHQ Runde 1 'LH6HPLQDUOHLWXQJK¾QJWDQHLQH0HWDSODQZDQG)UDJHQ]XU6FKXOXQJRGHU]XEH VWLPPWHQ 7UDLQLQJVWKHPHQ DXI -HGHU 7HLOQHKPHU EHNRPPW DXVUHLFKHQG 0HWD SODQNDUWHQ $QVFKOLH¹HQG VFKUHLEHQ GLH 7HLOQHKPHU LKUH $QWZRUWHQ DXI GLH .DU WHQ'LH.DUWHQZHUGHQHLQJHVDPPHOWJHPLVFKWXQGDQGLH7DIHOJHK¾QJW Runde 2 ,QHLQHU]ZHLWHQ5XQGHZHUGHQGLH$QPHUNXQJHQLP3OHQXPPLWGHU6HPLQDUOHL WXQJVRUWLHUWEHDQWZRUWHWRGHULQGHU*UXSSHGLVNXWLHUW

)HHGEDFN

Punktefeedback =LHO

=ZLVFKHQIHHGEDFNRGHU)HHGEDFN

$UW

6WLPPXQJGHU*UXSSHHUIDVVHQ

)RUP

*UXSSHQGLVNXVVLRQ

'DXHU

r0LQXWHQ

0DWHULDO

0HWDSODQZDQG0HWDSODQNDUWHQ.OHEHSXQNWH

Durchführung %HLHLQHP3XQNWHIHHGEDFNEHNRPPHQGLH7HLOQHKPHU)UDJHQPLWPHKUHUHQ$QW ZRUWDOWHUQDWLYHQJHVWHOOW'LH)UDJHQXQGGLH$QWZRUWDOWHUQDWLYHQZHUGHQIÖUDOOH VLFKWEDUDXIHLQH0HWDSODQZDQGJHVFKULHEHQ$OOH7HLOQHKPHUEHNRPPHQHLQHEH VWLPPWH $Q]DKO YRQ .OHEHSXQNWHQ 0LW GHQ 3XQNWHQ ZHUGHQ GLH $QWZRUWHQ EH ZHUWHW 'DPLWGLH7HLOQHKPHUVLFKJHJHQVHLWLJLQLKUHU0HLQXQJQLFKWEHHLQIOXVVHQLVW HVVLQQYROOGDVVDOOHPÐJOLFKVWJOHLFK]HLWLJLKUH3XQNWHDQGLH3LQQZDQGNOHEHQ )XQNWLRQLHUW GLHVH 9RUJHKHQVZHLVH ZHJHQ EHVWLPPWHQ .RQVWHOODWLRQHQ QLFKW EHLVSLHOVZHLVHZHLOVHKUYLHOH9RUJHVHW]WHDQZHVHQGVLQGXQGGDGXUFKHLQHIUHLH 0HLQXQJV¾X¹HUXQJLQJHZLVVHU:HLVHEORFNLHUWLVWVRZHUGHQGLH)UDJHQDXI%O¾W WHUQ DQ DOOH DXVJHWHLOW $OOH 7HLOQHKPHU EHDQWZRUWHQ GLH )UDJHQ DQ LKUHP 3ODW] $QVFKOLH¹HQG VDPPHOW GLH 6HPLQDUOHLWXQJ GLH %ÐJHQ HLQ XQG NOHEW GLH HQWVSUH FKHQGHQ3XQNWHIÖUDOOHVLFKWEDUDQGLH3LQQZDQG 9RQ GHU 6HPLQDUOHLWXQJ ZLUG GDV (UJHEQLV NRPPHQWLHUW 6LH IUDJW DXFK QDFK ZDUXP HLQ]HOQH 3XQNWH GD XQG QLFKW GRUWDQJHNOHEWZRUGHQ VLQG%HLVSLHOVZHLVH GXUFK)UDJHQZLHd:HOFKH¶EXQJPHLQHQ6LH"oRGHUd:DUXPK¾QJWGHU3XQNW VRZHLWDEVHLWV"o$EVFKOLH¹HQGNDQQGDV(UJHEQLVLP3OHQXPVJHVSU¾FKGLVNXWLHUW ZHUGHQ

3XQNWHIHHGEDFN

Gestufte Skala 'LH 7HLOQHKPHU JHEHQ HLQH %HXUWHLOXQJ ]XP 7UDLQLQJ DE ,Q GHQ EHLGHQ XQWHUHQ .¾VWHQNÐQQHQVLHGLHVHNRPPHQWLHUHQXQGNRQNUHWLVLHUHQ Einschätzung Bitte Punkte verteilen Erläuterung ++ WULIIWYROOVW¾QGLJ]X + WULIIW]XP7HLO]X ZHGHUQRFK - WULIIWQLFKW]X -- VHKUVFKOHFKW Training

++

+

0

-

--

Wie war die Atmosphäre?

Wie war der Trainer fachlich?

… methodisch?

… didaktisch?

Wie beurteilen Sie die Trainingsunterlagen?

Haben Sie die Methoden angesprochen?

Was hat Ihnen besonders gefallen? Was würden Sie verändern?

)HHGEDFN

Varianten 6WDWW$QWZRUWDOWHUQDWLYHQNÐQQHQGLH7HLOQHKPHULKU)HHGEDFNDXFKDXIHLQHU6ND ODDQJHEHQ Wie haben Ihnen die Methoden im Training gefallen?

100

%

75

50

25

0

(LQHZHLWHUH0ÐJOLFKNHLWHQYRQ(LQ3XQNW)UDJHQLVWEHLVSLHOVZHLVH'DV*HJHQ VDW]SDDU 'DEHL VHW]WHQ GLH 7HLOQHKPHU 3XQNWH DXI HLQHU KRUL]RQWDOHQ /LQLH XQG ]HLJHQLKUH7HQGHQ]DQ D ie Softw are zu erlernen ist…

leicht

schw er

'DUÖEHUKLQDXVJLEWHVQRFK]DKOUHLFKHZHLWHUH9DULDQWHQGHV3XQNWHIHHGEDFNV6R NDQQHVDXFK]XU5HIOH[LRQHLQJHVHW]WZHUGHQDOVGUHLGLPHQVLRQDOH$EIUDJHRGHU DOV0HKU3XQNW)UDJHJHVWDOWHWZHUGHQ

1HXODQG0LFKÂOH 1HXODQG0RGHUDWLRQ.ÖQ]HOO6II

$PSHOIHHGEDFN

Ampelfeedback =LHO

$XVZHUWXQJ

$UW

6WLPPXQJGHU*UXSSHHUIDVVHQ=ZLVFKHQIHHGEDFN

)RUP

*UXSSHQÖEXQJ

'DXHU

FD0LQXWHQ

0DWHULDO

)UDJHQXQGURWHJHOEHXQGJUÖQH.DUWHQ

Durchführung $OOH 7HLOQHKPHU EHNRPPHQ HLQ URWHV HLQ JHOEHV XQG HLQ JUÖQHV .¾UWFKHQ 'LH 7UDLQHUPDFKHQ$XVVDJHQ]XP6HPLQDU]XP%HLVSLHO„Die Stoffmenge des Seminars war angemessen“ RGHU „Die Übungen und Aufgabenstellungen sind leicht verständlich“. 1DFK MHGHU $XVVDJH VWLPPW GLH *UXSSH PLW GHQ .DUWHQ ÖEHU GLH $XVVDJHDE 'LH.DUWHQKDEHQIROJHQGH%HGHXWXQJ Grün: d,FKVWLPPHGHU$XVVDJH]Xo Rot: d,FKVWLPPHGHU$XVVDJHQLFKW]Xo Gelb: d,FKKDEHGD]XNHLQH0HLQXQJo 'LH7HLOQHKPHUNÐQQHQPÖVVHQGLH$EVWLPPXQJVHUJHEQLVVHDEHUQLFKWNRPPHQ WLHUHQ2ENRPPHQWLHUWZLUGRGHUQLFKWVROOWHLP9RUIHOGIHVWJHOHJWZHUGHQ$XI NHLQHQ)DOOGÖUIHQQXUGLH7UDLQHUNRPPHQWLHUHQGDGLH*UXSSHVRQVWGDV*HIÖKO KDWLKUH0HLQXQJHQZÖUGHQEHZHUWHW(QWVFKHLGHQGLVWGDVVNHLQHO¾QJHUHQ'LV NXVVLRQHQ ÖEHU HLQ]HOQH (QWVFKHLGXQJHQ XQG $XVVDJHQ JHIÖKUW ZHUGHQ )DOOV HV ]XHLQ]HOQHQ3XQNWHQHLQHQJUÐ¹HUHQ*HVSU¾FKVEHGDUIJLEWVRNDQQGLHVVS¾WHULP 7UDLQLQJPLWHLQHUJHVSU¾FKVRULHQWLHUWHQ0HWKRGHDXIJHJULIIHQZHUGHQ Hinweis: 'LH .DUWHQ VROOWHQ PÐJOLFKVW JOHLFK]HLWLJ QDFK REHQ JHKDOWHQ ZHUGHQ GDPLWVLFKGLH7HLOQHKPHUQLFKWJHJHQVHLWLJEHHLQIOXVVHQ'LH7UDLQHUNÐQQHQ]XP %HLVSLHOELV]¾KOHQEHLGUHLKHEHQDOOHGLH.DUWHKRFK

)HHGEDFN

Nachrichtenticker =LHO

=ZLVFKHQIHHGEDFNXQG)HHGEDFN

$UW

$EVFKOXVVÖEXQJ

)RUP

*UXSSHQÖEXQJ

'DXHU

0LQXWHQ

0DWHULDO

NHLQV

Durchführung $OOH7HLOQHKPHUIDVVHQLKUH6HPLQDUHLQGUÖFNHLQHLQHU.XU]QDFKULFKW]XVDPPHQ 'D]XEHNRPPHQVLH0LQXWHQ=HLW'DQDFKZHUGHQGLH0HOGXQJHQHLQJHVDP PHOWXQGQHXYHUWHLOW $QVFKOLH¹HQG EHJLQQHQ GLH d6HPLQDUQDFKULFKWHQo 'LHVH ZHUGHQ GHU 5HLKH QDFKYRUJHOHVHQ Beispiel für eine Kurznachricht aus einem „Internet für Einsteiger“ Seminar )UDXHQDXVGHQ7LHIHQGHV:::JHUHWWHW %RQQ'LH)UDXHQGLHDXVJH]RJHQZDUHQGLH7LHIHQGHV:RUOG:LGH:HEV]X HUNXQGHQNRQQWHQLQOHW]WHU0LQXWHJHUHWWHWZHUGHQ=XYRUKDWWHQVLFKGLH)UDXHQ EHLP6XUIHQKRIIXQJVORVLP:::YHUORUHQ'RFKPLW+LOIHGHU6XFKPDVFKLQHQ NRQQWHQVLHZLHGHUDXIVLFKHUH,QWHUQHWSIDGH]XUÖFNILQGHQ

:HWWHUEHULFKW

Wetterbericht =LHO

$XVZHUWXQJ

$UW

6WLPPXQJGHU*UXSSHHUIDVVHQ=ZLVFKHQIHHGEDFN

)RUP

*UXSSHQÖEXQJ

'DXHU

FD0LQXWHQ

0DWHULDO

NHLQV

Durchführung 'LHVHV)HHGEDFNZLUGDP(QGHGHV7UDLQLQJVRGHUHLQHV7UDLQLQJVWDJHVYRQGHQ 7HLOQHKPHUQLQ)RUPHLQHV:HWWHUEHULFKWVJHJHEHQ Beispiel: „Am Anfang des Tages war ich noch sehr unsicher, welches Wetter es heute geben würde, da ich mir unter den einzelnen Punkten noch nichts vorstellen konnte. Im Verlaufe des Seminars klarte es deutlich auf und bei den Übungen schien in der Regel die Sonne. Für morgen erwarte ich einige Tiefausläufer beim Thema XY.“ 'HU 9RUWHLO GLHVHU 0HWKRGH LVW GDVV GLH HLQ]HOQHQ 0HLQXQJHQ JXW YHUSDFNW ZHUGHQNÐQQHQ

)HHGEDFN

Heißer Stuhl =LHO

=ZLVFKHQIHHGEDFNXQG)HHGEDFN

$UW

$EEDXYRQ$JJUHVVLRQHQ

)RUP

*UXSSHQÖEXQJ

'DXHU

FD0LQXWHQ

0DWHULDO

NHLQV

Durchführung 0LWGLHVHU0HWKRGHNÐQQHQ)UXVWUDWLRQHQXQG$JJUHVVLRQHQLQNRQWUROOLHUWHU)RUP JH¾X¹HUW XQG DEJHEDXW ZHUGHQ $OOH VLW]HQ LQ HLQHP +DOENUHLV (LQ 6WXKO VWHKW YRUQH(ULVWU¾XPOLFKHWZDVHQWIHUQWYRQGHQDQGHUHQ6WÖKOHQ$XIGLHVHP+HL¹HQ 6WXKOQLPPWHLQ7HLOQHKPHURGHUDXFKGLH6HPLQDUOHLWXQJVHOEVW3ODW]'LHDQGH UHQ VLW]HQ DXI GHQ 6WÖKOHQ LP +DOENUHLV 'HU +HL¹H 6WXKO XQG GLH 3HUVRQ VWHKHQ V\QRQ\PIÖUGLHQHXH6RIWZDUHGLH8PVWUXNWXULHUXQJRGHUGLHHQWVWDQGHQHQ3URE OHPH)ÖUZDVJHQDXEHVWLPPWHQWZHGHUGLH6HPLQDUOHLWXQJRGHUGLH*UXSSH $QVFKOLH¹HQGZLUGHLQH=HLWYHUHLQEDUWEHLVSLHOVZHLVHIÖQI0LQXWHQ,QGLHVHU =HLWGÖUIHQDOOH7HLOQHKPHUGHU3HUVRQDXIGHP+HL¹HQ6WXKOLKUH0HLQXQJ]XP 7KHPDDQGHQ.RSIZHUIHQ=XP%HLVSLHOZRUÖEHUVLFKMHPDQGJH¾UJHUWKDWZDV QLFKW IXQNWLRQLHUW KDW $XI GLH X¹HUXQJHQ UHDJLHUW GLH 3HUVRQ DXI GHP +HL¹HQ 6WXKOQLFKW$XFKGHU7UDLQHUNRPPHQWLHUWQLFKWXQGEHWHLOLJWVLFKDXFKQLFKWDQ GHQ %HVFKLPSIXQJHQ VRQGHUQ HU QLPPW HLQH QHXWUDOH XQG GLVWDQ]LHUWH 3RVLWLRQ HLQ 6REDOGGLHYHUHLQEDUWH=HLWDEJHODXIHQLVWEHHQGHWGLH6HPLQDUOHLWXQJGHQ+HL ¹HQ6WXKO$EVFKOLH¹HQGZLUGGLH3HUVRQYRP+HL¹HQ6WXKOZLHGHULQGLH*UXSSH DXIJHQRPPHQLQGHPVLHVLFKLQGHQ.UHLV]XUÖFNVHW]WRGHUGXUFK8PDUPXQJYRQ GHQ7HLOQHKPHUQZLHGHUDXIJHQRPPHQZLUG 'HU+HL¹H6WXKONDQQ]XYHUVFKLHGHQHQ7KHPHQDXFKPHKUPDOVKLQWHUHLQDQGHU PLWYHUVFKLHGHQHQ3HUVRQHQGXUFKJHIÖKUWZHUGHQ

+HL¹HU6WXKO

$QVFKOLH¹HQG NÐQQHQ GLH X¹HUXQJHQ ]XVDPPHQ PLW GHP 7UDLQHU DQDO\VLHUW XQGGLVNXWLHUWZHUGHQ%HLVSLHOVZHLVHXPEHVWHKHQGHQJVWHJHJHQÖEHUGHUQHXHQ 6RIWZDUH DE]XEDXHQ RGHU GLH DQVWHKHQGHQ 8PVWUXNWXULHUXQJHQ LP 8QWHUQHKPHQ EHVVHU]XYHUDUEHLWHQ

)HHGEDFN

Phantasiereise =LHO

8PVHW]XQJXQG7UDQVIHU

$UW

(QWVSDQQXQJRGHU$EEDXYRQQJVWHQ

)RUP

*UXSSHQÖEXQJ

'DXHU

r0LQXWHQ

0DWHULDO

HYHQWXHOO0HGLWDWLRQVPXVLN&'3OD\HURGHU.DVVHWWHQ UHFRUGHU

Erläuterung 'LH 3KDQWDVLHUHLVH ZLUG HLQJHVHW]W XP ]X HQWVSDQQHQ RGHU XP EHVWLPPWH =X NXQIWVYRUVWHOOXQJHQKHUDXV]XDUEHLWHQ'DPLWNÐQQHQDXFKQJVWHYRUGHP1HXHQ XQG8QJHZLVVHQDEJHEDXWZHUGHQ 0LW HLQHU 3KDQWDVLHUHLVH ZHUGHQ HLJHQH %LOGHU DXI DQJHERWHQH 9RUVWHOOXQJHQ SURML]LHUW%HHLQIOXVVWZHUGHQGLHVH%LOGHUXQG9RUVWHOOXQJHQYRQGHUHLJHQHQ/H EHQVVLWXDWLRQ GHQ (UIDKUXQJHQ XQG GHP HLJHQHQ :RKOEHILQGHQ %HLVSLHOVZHLVH :LHJHKWHVHLQHU3HUVRQ]XU]HLW":HOFKHQJVWHKDWVLH"$QJHUHJWZLUGGLH3KDQ WDVLHUHLVHGXUFK$QOHLWXQJXQGGDVHLJHQH9RUVWHOOXQJVYHUPÐJHQ 9RQ GHU 6HPLQDUOHLWXQJ ZHUGHQ LP 9HUODXI HLQHU 3KDQWDVLHUHLVH ,PSXOVH XQG $QUHJXQJHQ JHJHEHQ GLH YRQ GHQ 7HLOQHKPHUQ LQ LKUHU 3KDQWDVLHUHLVH DXIJH QRPPHQXQGZHLWHUHQWZLFNHOWZHUGHQRGHUDXFKQLFKW6RZHUGHQGLHHQWVWHKHQ GHQ%LOGHUXQG$VVR]LDWLRQHQEHLHLQHU3KDQWDVLHUHLVHGHQ7HLOQHKPHUQQLFKWYRP 7UDLQHU DXIRNWUR\LHUW 9LHOPHKU VLQG GLH 7HLOQHKPHU IUHL LQ LKUHU (QWVFKHLGXQJ LQZLHZHLW VLH GLH %LOGHU XQG ,PSXOVH GHU 6HPLQDUOHLWXQJ LQ LKUH 9RUVWHOOXQJHQ HLQEDXHQ 'LH 7KHPHQVFKZHUSXQNWH HLQHU 3KDQWDVLHUHLVH NÐQQHQ VHKU XQWHUVFKLHGOLFK VHLQ • :LHZLUGGLH=XNXQIWLP8QWHUQHKPHQPLWGHUQHXHQ6RIWZDUHVHLQ"6HKHQGLH 7HLOQHKPHUGLHVRSWLPLVWLVFKRGHUSHVVLPLVWLVFK" • ,QZLHZHLW YHU¾QGHUQ VLFK GLH WHFKQLVFKHQ XQG RUJDQLVDWRULVFKHQ $EO¾XIH" %H VWHKW GDYRU $QJVW RGHU JLEW HV EHL GHQ 0LWDUEHLWHULQQHQ XQG 0LWDUEHLWHUQ =X YHUVLFKW" • :HOFKH9LVLRQYRQ]XNÖQIWLJHQ6RIWZDUHWUDLQLQJVLVWYRUKDQGHQ" Tipp: %HYRUHLQ7UDLQHUGLH0HWKRGH3KDQWDVLHUHLVHLQHLQHP7UDLQLQJHLQVHW]WLVW HVVLQQYROOGDVVHUVHOEVWHLQHDQJHOHLWHWH3KDQWDVLHUHLVHHUOHEWKDW

3KDQWDVLHUHLVH

Durchführung =X%HJLQQELWWHWGHU7UDLQHUGDVVDOOHHLQHLKQHQDQJHQHKPHXQGEHTXHPH+DOWXQJ HLQQHKPHQ$PEHVWHQLVWHVZHQQVLFKGLH7HLOQHKPHUKLQOHJHQNÐQQHQ-HGRFKLVW GLHV K¾XILJ DXV 3ODW]JUÖQGHQ QLFKW PÐJOLFK 'DQQ VHW]HQ VLFK GLH 7HLOQHKPHU EH TXHPDXIHLQHQ6WXKOXQGOHJHQLKUHQ.RSIYRUVLFKLQGLHYHUVFKU¾QNWHQ$UPHDXI GHP7LVFK,P+LQWHUJUXQGNDQQHLQHPHGLWDWLYH0XVLNODXIHQ ,QGHU$QIDQJVSKDVHHLQHU3KDQWDVLHUHLVHZHQQGLH 0HWKRGHQRFKVHKUXQEH NDQQWLVWLVWHVK¾XILJQRFKVHKUXQUXKLJXQGHVZLUGJHODFKW'HU7UDLQHUZDUWHW GLHVDEELV6WLOOHHLQJHNHKUWLVW'LH7HLOQHKPHUEUDXFKHQXQWHUVFKLHGOLFKODQJH ELVVLHHQWVSDQQWXQGEHUHLWIÖUHLQH3KDQWDVLHUHLVHVLQG $QVFKOLH¹HQGEHJLQQWGLH3KDQWDVLHUHLVHLQGHPGHU7UDLQHUGHQ7H[WODQJVDP XQGGHXWOLFKPLWK¾XILJHQ3DXVHQVSULFKW :HQQGHU7H[W]X(QGHLVWOHJWGHU7UDLQHUHLQHNXU]H3DXVHHLQXQGIÖKUWGLH *UXSSHLQGLH5HDOLW¾WGHV5DXPHV]XUÖFN 'LHVJHVFKLHKWEHLVSLHOVZHLVHGXUFKIROJHQGH$XIIRUGHUXQJHQGHV7UDLQHUV 'LH3KDQWDVLHUHLVHLVWEHHQGHW %HZHJHQ6LHODQJVDPLKUH+¾QGHXQG)Ö¹H °IIQHQ6LHGLH$XJHQ 6WUHFNHQ XQG UHNHOQ 6LH VLFK XQG NRPPHQ 6LH ZLHGHU LQ XQVHUHP 7UDLQLQJV UDXPDQ Beispieltext d1HKPHQ6LHHLQHEHTXHPHXQGDQJHQHKPH+DOWXQJHLQ 6FKOLH¹HQ6LHGLH$XJHQ.RUULJLHUHQ6LHIDOOVQRWZHQGLJQRFKPDOV,KUH+DO WXQJ$WPHQ6LHODQJVDPGXUFKGLH1DVHHLQXQGUXKLJGXUFKGHQ0XQGDXV ,Q,KUHU3KDQWDVLHVLQG6LHLQHLQHUVFKÐQHQ6WDGW'LHVH6WDGWVFKDXHQ6LHVLFK DQ6LHEXPPHOQGXUFKGLH6WUD¹HQÖEHUGLH3O¾W]HXQGGLH&DIÃV,PPHUZHLWHU ODVVHQ 6LH VLFK GXUFK GLH 6WDGW WUHLEHQ 3OÐW]OLFK VHKHQ6LHLQGHU)HUQHHLQ7RU 6LHJHKHQDQGLHVHV7RUKHUDQ3DXVH 1DFKHLQLJHU=HLWVWHKHQ6LHYRUGHP7RU:DVLVWGDVIÖUHLQ7RU":LHLVWHV EHVFKDIIHQ"$XVZHOFKHP0DWHULDOEHVWHKWHV":LHZLUNWHVDXI6LH".ÐQQHQ6LH HVÐIIQHQ"3DXVH 6LH ÐIIQHQ GDV 7RU ODQJVDP XQG JHODQJHQ LQ HLQH QHXH :HOW KLQWHU GHP 7RU 3DXVH ,QGLHVHUQHXHQ8PJHEXQJJHKHQ6LHDXI(QWGHFNXQJVUHLVH9LHOOHLFKWVLQG6LH LQHLQHP%HWULHERGHULQHLQHP:DOGDXIGHP/DQGRGHULQHLQHUDQGHUHQ6WDGW 9LHOOHLFKW VLQG GRUW 0HQVFKHQ RGHU )DKU]HXJH 0DVFKLQHQ RGHU DXFK QLFKW 6LH NÐQQHQHWZDVKÐUHQXQGULHFKHQ3DXVHXQG6WLOOHFD0LQXWHQ /DQJVDP ZROOHQ ZLU ZLHGHU ]XUÖFN 'DKHU JHKHQ ZLU JHPÖWOLFK ]XP 7RU ]X UÖFNXQGVFKDXHQXQVQRFKHLQPDOGLHQHXH8PJHEXQJDQ'LH(LQGUÖFNHGLHVHU QHXHQ:HOWYHUVXFKHQZLUXQV]XPHUNHQ3DXVH 6FKOLH¹OLFK VFKUHLWHQ 6LH GXUFK GDV 7RU XQG YHUVFKOLH¹HQ HV IHVW KLQWHU VLFK :HQQGLHQHXHQWGHFNWH:HOWVFKÐQZDUNÐQQHQ6LHGDV7RUMHGHU]HLWZLHGHUÐII QHQ:DUGLHVH:HOWIÖU6LHXQDQJHQHKPVREOHLEWGDV7RUYHUVFKORVVHQ3DXVH

)HHGEDFN

:LHGHULQGHUVFKÐQHQ6WDGWJHKHQ6LHGHQJOHLFKHQ:HJ]XUÖFNGHQ6LHJH NRPPHQVLQG6FKOLH¹OLFKVLQG6LHZLHGHUDQLKUHP$XVJDQJVSXQNWDQJHNRPPHQ 'LH5HLVHLVW]X(QGH3DXVH %HZHJHQ 6LH ODQJVDP LKUH +¾QGH XQG )Ö¹H °IIQHQ 6LH GLH $XJHQ 6WUHFNHQ 6LHVLFKXQGUHNHOQ6LHVLFKXQGNHKUHQ6LHODQJVDPZLHGHULQGLH5HDOLW¾W]XUÖFN LQXQVHUHQ7UDLQLQJVUDXPo Variante 'LUHNWLP$QVFKOXVVDQHLQH3KDQWDVLHUHLVHNÐQQHQGLH7HLOQHKPHULKUHSHUVÐQOL FKHQ(LQGUÖFNHDXIHLQHQ=HWWHOVFKUHLEHQRGHUHLQ%LOGPDOHQ'LHVH(UOHEQLVVH NÐQQHQGDQQLP3OHQXPHU]¾KOWXQGEHVSURFKHQZHUGHQ9RQGHP7UDLQHUNÐQQHQ GLHYLHOOHLFKWYRUKDQGHQHQQJVWHXQG%HIÖUFKWXQJHQDXIJHJULIIHQXQGKHUDXVJH DUEHLWHWZHUGHQ

6NXOSWXUHQELOGHQ

Skulpturen bilden =LHO

$XVZHUWXQJ

$UW

6WLPPXQJGHU*UXSSHHUIDVVHQ

)RUP

*UXSSHQDUEHLW

'DXHU

FDr0LQXWHQ

0DWHULDO

HYWHLQ%HREDFKWXQJVERJHQ

$XVGHQ(LQGUÖFNHQGLHGLH7HLOQHKPHULQ/DXIHGHU6FKXOXQJJHVDPPHOWKDEHQ ZLUGHLQH6NXOSWXUDXVOHEHQGHQ3HUVRQHQJHELOGHW Durchführung =XU'XUFKIÖKUXQJZLUG3ODW]EHQÐWLJW'LH$XIJDEHGHU7HLOQHKPHUEHVWHKWGDULQ GXUFKGLH6NXOSWXUHQEH]LHKXQJVZHLVHPLWGHP6WDQGELOGGDV7UDLQLQJ]XYLVXDOL VLHUHQ:HOFKH*HVDPWVNXOSWXUGDUJHVWHOOWZLUGEOHLEWGHU*UXSSHÖEHUODVVHQ'LH *UXSSHEHVWLPPWHLQHQ5HJLVVHXU 'LH6NXOSWXUZLUG6FKULWWIÖU6FKULWWDXIJHEDXW%LVDXIGHQ5HJLVVHXUVLQGDOOH SDVVLY'HU5HJLVVHXUEHVWLPPWGLH.ÐUSHUKDOWXQJHQ*HVLFKWVDXVGUÖFNHRGHUGHQ 6WDQGRUWGHUHLQ]HOQHQ3HUVRQHQ ,P9HUODXIGHV$XIEDXVZLUGQLFKWJHVSURFKHQ6REDOGGLH.RPSRVLWLRQIHUWLJ LVWHUVWDUUHQDOOHIÖUFD6HNXQGHQ $QVFKOLH¹HQG HUNO¾UW GHU 5HJLVVHXU VHLQH (LQGUÖFNH XQG VHLQ $UUDQJHPHQW 'DQDFKEHULFKWHQGLH7HLOQHKPHUYRQLKUHQ(UIDKUXQJHQXQGGLH%HREDFKWHUEH VFKUHLEHQZDVVLHJHVHKHQZDVLKQHQDXIJHIDOOHQLVW Variante 1 6WDWW HLQHV 5HJLVVHXUV EHVWLPPHQ GLH 7HLOQHKPHU ZHOFKH 3RVLWLRQ XQG ZHOFKHQ *HVLFKWVDXVGUXFNVLHLQQHUKDOEGHU6NXOSWXURGHUGHV%LOGHVHLQQHKPHQPÐFKWHQ Variante 2 (VNÐQQHQYHUVFKLHGHQH6NXOSWXUHQRGHUDXFKHLQH%LOGIROJHYRQGHU*UXSSHGDU JHVWHOOWZHUGHQ)DOOVGLHVPLW+LOIHHLQHV5HJLVVHXUVGXUFKJHIÖKUWZLUGNDQQEHL MHGHUQHXHQ.RPSRVLWLRQHLQQHXHU%DXPHLVWHUEHVWLPPWZHUGHQ

)HHGEDFN

Assoziationen mit einem Foto oder einem Bild =LHO

$XVZHUWXQJ

$UW

6WLPPXQJGHU*UXSSHHUIDVVHQ

)RUP

*UXSSHQDUEHLW

'DXHU

FD0LQXWHQRGHUSUR3HUVRQFDr0LQXWHQ

0DWHULDO

)RWRVRGHU%LOGHU

Durchführung %HLGLHVHU0HWKRGHZHUGHQGLH6HPLQDUHLQGUÖFNHDQKDQGYRQ)RWRVXQG%LOGHUQ WKHPDWLVLHUW 'LH )RWRV GUÖFNHQ XQWHUVFKLHGOLFKH *HIÖKOH XQG 6WLPPXQJHQ DXV 'LH7HLOQHKPHUXQGGLH7UDLQHUVXFKHQVLFKHLQ0RWLYKHUDXVGDVDPHKHVWHQGLH HLJHQHQ(LQGUÖFNHGHV7UDLQLQJVZLHGHUJLEW$QVFKOLH¹HQGHUO¾XWHUQDOOHZDUXP VLHVLFKIÖUGLHVHV0RWLYHQWVFKLHGHQKDEHQZHOFKH(LQGUÖFNHVLHPLWGHP7UDL QLQJ XQG GHU 'DUVWHOOXQJ YHUELQGHQ (V NÐQQHQ VLFK DXFK PHKUHUH *UXSSHQPLW JOLHGHUIÖUHLQ%LOGRGHU)RWRHQWVFKHLGHQ Hinweis: 9LHOHQ7HLOQHKPHUQI¾OOWHVOHLFKWHUPLW+LOIHYRQ%LOGHUQLKUH(LQGUÖ FNH XQG $VSHNWH ZLHGHU]XJHEHQ DOV PLW DXVVFKOLH¹OLFK VSUDFKOLFKHQ $XVZHU WXQJVPHWKRGHQ Variante 1 'LH *UXSSH ELOGHW HLQHQ 6WXKONUHLV XQG LQ GLH 0LWWH OHJW GHU 7UDLQHU HLQ JUR¹HV %LOGRGHU)RWR(VLVWHLQH'DUVWHOOXQJGLHDOV0HWDSKHUIÖUGDV7UDLQLQJVWHKWXQG HKHUXQJHZÐKQOLFKXQGXQHUZDUWHWIÖUGLH7HLOQHKPHULVW$QGLH*UXSSHZHUGHQ %O¾WWHUXQG6WLIWHDXVJHWHLOW-HGHU7HLOQHKPHUVFKUHLEWVHLQH,GHHQ$VVR]LDWLRQHQ ]X GHP %LOG DXI $QVFKOLH¹HQG ZLUG LP 3OHQXP ÖEHU GLH $VVR]LDWLRQHQ JHVSUR FKHQ Variante 2 %HL GLHVHU 9DULDQWH VDPPHOW GLH 6HPLQDUOHLWXQJ GLH %O¾WWHU HLQ XQG K¾QJW VLH DQ HLQH 3LQQZDQG $QVFKOLH¹HQG GLVNXWLHUW GLH *UXSSH LQ )RUP HLQHV 6HPLQDUJH VSU¾FKVGLHJHVDPPHOWHQ$XVVDJHQ

$QPRGHUDWLRQYRQ:DUPXSVXQG(YHQWV

Anmoderation von Warm-ups und Events

6SLHOH VLQG NHLQH 8QWHUEUHFKXQJ VRQGHUQ HLQ ZLFKWLJHU 7HLO GHV /HUQSUR]HVVHV 'LH PHLVWHQ (UZDFKVHQHQ KDEHQ YHUJHVVHQ ZLH VLH VSLHOHQG OHUQHQ NÐQQHQ XQG VWHKHQ (YHQWV RGHU :DUPXSV LP 6HPLQDU ]X $QIDQJ HKHU VNHSWLVFK JHJHQÖEHU 0LWGHP%HJULIId6SLHOoYHUELQGHQYLHOH0HQVFKHQHLQHQDQJHQHKPHQ=HLWYHUWUHLE QDFK)HLHUDEHQG6SLHOHQLVWTXDVLGDV*HJHQWHLOYRQ$UEHLWd(UVWGLH$UEHLWGDQQ GDV 9HUJQÖJHQo ,Q HLQHU HUQVW ]X QHKPHQGHQ ,76FKXOXQJ JLEW HV NHLQH 6SLHOH .ÖQGLJHQ6LHHLQ/HUQVSLHODQXQG6LHULVNLHUHQGDVVGLH¶EXQJYRQGHQ7HLOQHK PHUQDOV.LQGHUNUDPDEJHWDQXQGEORFNLHUWZLUG0HLVWHQVEHWHLOLJHQVLFKDOOHHLI ULJ ZHQQ PDQ DQJHIDQJHQ KDW ]X VSLHOHQ %HL GHU $QPRGHUDWLRQ YRQ (YHQWV XQG :DUPXSVVROOWH)ROJHQGHVEHDFKWHWZHUGHQ Einen inhaltlichen Zusammenhang herstellen 'LH7HLOQHKPHUVLQGOHLFKWHU]XPRWLYLHUHQZHQQVLHHLQHQ=XVDPPHQKDQJ]ZL VFKHQGHP(YHQWRGHU:DUPXSXQGGHPHLJHQHQ/HUQHUIROJVHKHQ'DKHULVWGLH $QPRGHUDWLRQVHKUZLFKWLJ %HLVSLHOVZHLVH„Genauso wie wir uns vor dem Sport aufwärmen, braucht auch unser Gehirn eine gewisse Vorlaufzeit, deshalb machen wir jetzt ein Warm-up.“ „Wir kommen nun zum großen Finale und werden mit dem „Großen Preis“ die wichtigsten Lerninhalte wiederholen.“ Nicht fragen, sondern anfangen %HJLQQHQ 6LH GLHVH ¶EXQJVWHLOH JHQDXVR VHOEVWYHUVW¾QGOLFK ZLH DOOH DQGHUHQ6LH ZHUGHQGLH7HLOQHKPHULQGHU5HJHOPLW]LHKHQ 1DWÖUOLFKLVWHVLPPHUZLFKWLJGLH*UXSSHLQGLH*HVWDOWXQJGHV6HPLQDUVPLW HLQ]XEH]LHKHQ :HQQ 6LH DOOHUGLQJV HLQH ÖEXQJVXQJHZRKQWH *UXSSH IUDJHQ RE 6LH/XVWDXIHLQ:DUPXSRGHUHLQHQ(YHQWK¾WWHQULVNLHUHQ6LHLQGHU5HJHOHLQ d1HLQo 7URW]GHP KDEHQ GLH PHLVWHQ *UXSSHQ VHKU YLHO 6SD¹ DQ GHQ :DUPXSV XQG(YHQWVZHQQ6LHHLQPDOGDPLWEHJRQQHQKDEHQ $XIGLH9HUSDFNXQJNRPPWHVHEHQIDOOVDQ1HQQHQ6LHGLH6SLHOHQLFKW6SLHOH VRQGHUQOLHEHU¶EXQJHQRGHU0HWKRGHQVRHUVSDUHQ6LHVLFKXQQÐWLJH'LVNXVVLR QHQ Trainer machen mit 1HKPHQ 6LH VHOEHU DQ GHP :DUPXS RGHU (YHQW WHLO .HLQH *UXSSH ÖEW JHUQH ZHQQ GHU 7UDLQHU ]XVFKDXW :HQQ LQ HLQHP 7UDLQHUWDQGHP JHDUEHLWHW ZLUG NDQQ

9JO)XQFNH$PHOLH5DFKRZ$[HO 5H]HSWEXFKIÖUOHEHQGLJHV7UDLQLQJ%RQQ

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

A n u E

$QPRGHUDWLRQYRQ:DUPXSVXQG(YHQWV

VLFKGDV7HDPDXFKDXIWHLOHQ(LQHULVWGHU0RGHUDWRUXQG/HLWHUGHV:DUPXSV GHUDQGHUHLVWHLQ*UXSSHQPLWJOLHG%HLHLQHP(YHQWNDQQGLH]ZHLWH3HUVRQDXFK GLH )XQNWLRQ HLQHV 6FKLHGVULFKWHUV RGHU 3XQNWHVWDQGVYHUZDOWHUV HLQQHKPHQ 'LH +DOWXQJ XQG (LQVWHOOXQJ GHV 7UDLQHUV ÖEHUWU¾JW VLFK DXI GLH *UXSSH :HQQ 6LH 6SD¹DP6SLHOHQKDEHQÖEHUWU¾JWVLFKGLH6SLHOIUHXGHDXFKDXIGLH*UXSSH6LQG 6LHDOV7UDLQHUGDJHJHQXQVLFKHUZLUGDXFKGLH*UXSSHXQVLFKHUZHUGHQXQGQXU ]ÐJHUQGRGHUJDUQLFKWPLWPDFKHQ

Tipps für die Anmoderation • • • • • •

.ÖQGLJHQ6LHGLH:DUPXSVEH]LHKXQJVZHLVHHLQ(YHQWQLHPDOVDOVd6SLHOoDQ 6LQQXQG=ZHFNGHV6SLHOVHUNO¾UHQ ¶EXQJV]LHO$NWLRQVDQIDQJXQGHQGHNODUEHQHQQHQ .ODUH6SLHOUHJHOQIHVWOHJHQ (LQIDFKHXQGNXU]H6¾W]HELOGHQ 9HUJHZLVVHUQ6LHVLFKREDOOHGDV6SLHOYHUVWDQGHQKDEHQ)ÖKUHQ6LHHYHQWXHOO HLQH3UREHUXQGHGXUFK

Stolperfallen bei der Moderation von Warm-ups und Events )ROJHQGHd0RGHUDWLRQVXQDUWHQoVROOWHQYHUPLHGHQZHUGHQ • 'DV(YHQWRGHU:DUPXSO¾XIWJHQDXVRDEZLHHVVLFKGHU7UDLQHUYRUKHUÖEHU OHJWKDW • $OOH$QUHJXQJHQGHU7HLOQHKPHUZHUGHQDEJHEORFNW'DEHLEHVWHKWGLH*HIDKU GDVVQLFKWPHKUGDV:DUPXSRGHUGDV(YHQWLP0LWWHOSXQNWVWHKWVRQGHUQGLH $XVHLQDQGHUVHW]XQJREGHU7UDLQHURGHUGLH7HLOQHKPHUVLFKGXUFKVHW]HQ • 6SLHOHQRKQH5ÖFNVLFKWDXI9HUOXVWH %HLHLQHUVROFKHQ0RGHUDWLRQYHUOLHUHQGLH7HLOQHKPHUGLH/XVWXQGPDFKHQQLFKW PHKUPLW

$QIDQJXQG(QGH

Anfang und Ende 9LHOH:DUPXSVXQG(YHQWVKDEHQHLQHIHVWJHVHW]WH¶EXQJV]HLWXQGHQGHQZHQQ GLHVHDEJHODXIHQLVW$QGHUH:DUPXSVXQG(YHQWVVLQG]X(QGHZHQQHLQHEH VWLPPWH$XIJDEHHUIÖOOWLVW(LQLJH¶EXQJHQKDEHQGDJHJHQNHLQHQYRUDEIHVWJH OHJWHQ 6FKOXVVSXQNW 'LHVH :DUPXSV EH]LHKXQJVZHLVH (YHQWV PÖVVHQ H[SOL]LW GXUFKGLH6HPLQDUOHLWXQJEHHQGHWZHUGHQ]XP%HLVSLHOZHQQDOOHPLW6SD¹DNWLY DQ GHU ¶EXQJ WHLOQHKPHQ XQG VR GLH $XIQDKPHEHUHLWVFKDIW IÖU QHXHQ /HUQVWRII ZLHGHUKHUJHVWHOOWLVW'DV(QGHGHU¶EXQJLVWLQGLHVHP)DOOHHLQH6DFKHGHV*H IÖKOVGHU6HPLQDUOHLWXQJ*UXQGV¾W]OLFKJLOWDEHU1LFKW]XODQJHHLQ:DUPXSEH ]LHKXQJVZHLVH(YHQWGXUFKIÖKUHQVRQGHUQDXIKÐUHQZHQQHVDPVFKÐQVWHQLVW

:DUPXSV

Warm-ups

Einführung (LQHW\SLVFKH7UDLQLQJVVLWXDWLRQQDFKGHU0LWWDJVSDXVHVLHKWIROJHQGHUPD¹HQDXV 'LH 7UDLQHU NRPPHQ DEJHKHW]W LQ GHQ 5DXP QDFKGHP VLH DXI GHP *DQJ QRFK WHFKQLVFKH)UDJHQJHNO¾UWKDEHQ'LH7HLOQHKPHUWUXGHOQQDFKXQGQDFKHLQ)UDX %RPPHULVWQRFKQLFKWGDXQGZLUGZRKOZLHLPPHU]XVS¾WNRPPHQ7URW]GHP IDQJHQ GLH 7UDLQHU PLW GHP 1DFKPLWWDJVSURJUDPP DQ +HUU %DXPDQQ KDW GDV ]ZDU EHPHUNW KROW VLFK DEHU WURW]GHP QRFK VFKQHOO GLH 0LOFK YRP .DIIHHWLVFK 'LH OHW]WH 5HLKH G¾PPHUW QDFK GHP (VVHQ QRFK YRUVLFK KLQ XQGKDW QRFK QLFKW PLWEHNRPPHQGDVVGDV7UDLQLQJEHUHLWVZLHGHUDQJHIDQJHQKDW 1DFKGHU0LWWDJVSDXVHRGHUODQJHQ/HUQSKDVHQEHILQGHQVLFK7HLOQHKPHUXQG 7UDLQHULQHLQHP.RQ]HQWUDWLRQVXQG0RWLYDWLRQVWLHI'LH$XIQDKPHEHUHLWVFKDIW XQG GLH /HUQI¾KLJNHLW PÖVVHQ HUVW ZLHGHU KHUJHVWHOOW ZHUGHQ 'D]X HLJQHQ VLFK VRJHQDQQWH:DUPXSVrNOHLQH$XIZ¾UPÖEXQJHQ :DUPXSV VLQG %HZHJXQJVÖEXQJHQ RGHU 'HQNÖEXQJHQ 7KHPDWLVFK KDW GDV :DUPXSLQGHQPHLVWHQ)¾OOHQQLFKWVPLWGHP7UDLQLQJVLQKDOW]XWXQ0LW+LOIH GHV:DUPXSVNDQQGLH*UXSSHLQKDOWOLFKNXU]DEVFKDOWHQ'XUFKGLHVHNXU]H$E OHQNXQJ ZLUG GLH *UXSSH DNWLYLHUW XQG IÖU GHQ QHXHQ /HUQLQKDOW PRWLYLHUW 'LH (LQVWLHJVSKDVHLQGHUGLH*UXSSHPHLVWHQVQRFKXQNRQ]HQWULHUWLVWNDQQVRSRVL WLYJHQXW]WZHUGHQ$XFKQDFKODQJHQ/HUQHLQKHLWHQNÐQQHQ:DUPXSVHLQJHVHW]W ZHUGHQ%OHLEHQGLH7HLOQHKPHUQDFKHLQHU/HUQSKDVHLQGHU3DXVHSDVVLYVLQNHQ VLHK¾XILJLQVLFK]XVDPPHQXQGVWHOOHQIHVWZLHPÖGHVLHEHUHLWVVLQG%HLHLQHP :DUPXSNRPPWGLH*UXSSHZLHGHULQ6FKZXQJ 1LFKW MHGHV :DUPXS SDVVW ]X MHGHU *UXSSH (LQLJH *UXSSHQ EHYRU]XJHQ GLH HKHU DNWLRQVUHLFKHQ :DUPXSVDQGHUH *UXSSHQ PÐJHQ OLHEHU GLH HWZDV dUXKLJH UHQo:DUPXSVZLHEHLVSLHOVZHLVHGLH'HQNVSRUWÖEXQJHQ %HLP(LQVDW]HLQHV:DUPXSVLVW]XÖEHUOHJHQREHVVLFKIÖUGHQHUVWHQ6HPL QDUWDJHLJQHWRGHUHUVWDP]ZHLWHQRGHUGULWWHQ7UDLQLQJVWDJHLQJHVHW]WZLUGZHQQ VLFKGLH*UXSSHVFKRQQ¾KHUNHQQW:DUPXSVEHLGHQHQVLFKGLHHLQ]HOQHQ7HLO QHKPHUGLH+DQGJHEHQRGHUVLFKJHJHQVHLWLJEHUÖKUHQVROOWHQHUVWVS¾WHUHLQJH VHW]WZHUGHQ'LH0HWKRGHNDQQPHKUPDOVDQHLQHP7UDLQLQJVWDJHLQJHVHW]WZHU GHQ:DUPXSVORFNHUQXQGHQWVSDQQHQGLH$WPRVSK¾UHLP7UDLQLQJ

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

:DUPXSVPLW%HZHJXQJ

Warm-ups mit Bewegung

Alltag im Unternehmen =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

%HZHJXQJVÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

0LQXWHQ

0DWHULDO

YHUVFKLHGHQH%¾OOH)ODVFKH

Durchführung 'LH7HLOQHKPHUVWHOOHQVLFKLP.UHLVDXI 1. Runde ,QGHUHUVWHQ5XQGHZLUGGHU%DOOYRQHLQHP7HLOQHKPHU]XPQ¾FKVWHQZHLWHUJH ZRUIHQ'LHVHU%DOOVWHOOWGHQ$OOWDJGHV8QWHUQHKPHQVGDU$OOHPHUNHQVLFKYRQ ZHPVLHGHQ%DOOEHNRPPHQXQGDQZHQVLHGHQ%DOOZHLWHUJHZRUIHQKDEHQ:HU EHUHLWVDQGHU5HLKHZDUYHUVFKU¾QNWGLH$UPHVRGDVVHUQLFKWHLQ]ZHLWHV0DO GHQ%DOOHUK¾OW6REDOGDOOH7HLOQHKPHUGHQ%DOOHLQPDOJHIDQJHQKDEHQZLUIWGHU OHW]WHGHQ%DOODQGHQ7UDLQHU]XUÖFN 2. Runde 'LH 7HLOQHKPHU ZHUIHQ VLFK GHQ %DOO ]X XQG EHKDOWHQ GDEHL GLH 5HLKHQIROJH GHU HUVWHQ 5XQGH EHL 'HU %DOO VWHOOW GHQ $OOWDJ GHV 8QWHUQHKPHQV PLW GHP LPPHU JOHLFKHQ 7URWW GDU 1DFK HLQLJHQ 5XQGHQ NRPPW GHU 'LHQVWZHJ KLQ]X 'HU 'LHQVWZHJLVWHLQH)ODVFKHGLHLP.UHLVOLQNVKHUXPZHLWHUJHUHLFKWZLUG:LHLP /HEHQ EHZHJW VLFK HLQ )DOO DXI GHP 'LHQVWZHJ PÖKVDPYRQHLQHP=XVW¾QGLJHQ ]XPQ¾FKVWHQ*OHLFK]HLWLJO¾XIWGHU$OOWDJGHV8QWHUQHKPHQVZHLWHU1DFKHLQL JHQ 5XQGHQ ZHUGHQ DOOVHLWV EHOLHEWH 6RQGHUDXIJDEHQ YHUJHEHQ 'D]X ZLUG HLQ ZHLWHUHUJUÐ¹HUHU%DOOHLQJHIÖKUW6RQGHUDXIJDEHQNÐQQHQHLQHQ]XMHGHU=HLWWUHI IHQXQGZHUGHQQLFKWLQHLQHUIHVWJHOHJWHQ5HLKHQIROJHJHZRUIHQ'LHVHU%DOOZLUG LQ EHOLHELJHU 5HLKHQIROJH YRQ HLQHP 7HLOQHKPHU ]XP DQGHUHQ ZHLWHU JHZRUIHQ 1DFKHLQSDDUZHLWHUHQ5XQGHQLVWGDV:DUPXS]X(QGH'HU7UDLQHUQLPPWGD]X GLH*HJHQVW¾QGHGLHEHLLKPDQNRPPHQDXVGHP:DUPXS

:DUPXSV

Erweiterung $OV(UZHLWHUXQJNDQQGLH$EWHLOXQJVXPVWUXNWXULHUXQJHLQJHIÖKUWZHUGHQ%HLHLQHU 8PVWUXNWXULHUXQJ PÖVVHQGLH 7HLOQHKPHUGLH3O¾W]HZHFKVHOQ'LH8PVWUXNWXULH UXQJNDQQYRQDOOHQDQJHRUGQHWZHUGHQ:HQQHLQHUGHU7HLOQHKPHUHLQPDOLQGLH +¾QGH NODWVFKW ZLUG GLH $EWHLOXQJ XPVWUXNWXULHUW $OOH %UDXQKDDULJHQ RGHU DOOH %ULOOHQWU¾JHU0¾QQHU ZHFKVHOQGLH3O¾W]H 'LH6FKZLHULJNHLWEHVWHKWGDULQGLH:XUIUHLKHQIROJHGHV$OOWDJHVEHL]XEHKDO WHQ.ODWVFKWHLQHUGHU7HLOQHKPHU]ZHLPDOLQGLH+¾QGHZHFKVHOQDOOHGLHNHLQH EUDXQHQ+DDUHKDEHQRGHUDOOH)UDXHQ GLH3O¾W]H

:DUPXSVPLW%HZHJXQJ

Strom =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

%HZHJXQJVÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

0LQXWHQ

0DWHULDO

NHLQV

Durchführung 'LH 7HLOQHKPHU VWHKH LP .UHLV XQG JHEHQ VLFK GHQ d6WURPo JHJHQVHLWLJ ZHLWHU 'D]XNODWVFKHQVLHLQGLH+¾QGHXQGJHEHQVRGHQ6WURPYRQHLQHP]XPDQGHUHQ ZHLWHU.ODWVFKWHLQH3HUVRQPDOLQGLH+¾QGH¾QGHUWGHU6WURPGLH5LFKWXQJ GDV KHL¹W ZHQQ GHU 6WURP YRUKHU OLQNVKHUXP ZHLWHUJHJHEHQ ZXUGH O¾XIW HU QXQ UHFKWVKHUXP 0LW ÖEHUNUHX]WHQ $UPHQ NDQQ GHU 6WURP DEJHEORFNW ZHUGHQ 'LH 3HUVRQGLHGHQ6WURPZHLWHUJHEHQZROOWHPXVVLKQ]XUÖFNQHKPHQXQGLKQLQHLQH DQGHUH5LFKWXQJZHLWHUJHEHQ'XUFK:HUIHQNDQQGHU6WURPDXFKDQHLQHQEHOLH ELJHQ7HLOQHKPHUZHLWHUJHJHEHQZHUGHQ 1DFKHLQHU3UREHUXQGHVFKHLGHWGHUMHQLJHDXVGHUHLQHQ)HKOHUPDFKW.

:DUPXSV

Hände klopfen =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

%HZHJXQJVÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

0LQXWHQ

0DWHULDO

7LVFKXQG6WÖKOH

Durchführung 'LH7HLOQHKPHUVLW]HQDQHLQHP7LVFK=XHUVWZHUGHQGLH+¾QGHVRDXIGHQ7LVFK JHOHJW GDVV DOOH GLH +¾QGH PLW LKUHP OLQNHQ EH]LHKXQJVZHLVH UHFKWHQ 1DFKEDUQ NUHX]HQVRGDVV]ZLVFKHQLKUHQHLJHQHQ+¾QGHQMHZHLOVHLQH+DQGGHV1DFKEDUQ OLHJW(LQH3HUVRQEHJLQQWPLWHLQHU+DQGDXIGHQ7LVFK]XNORSIHQ$OVQ¾FKVWHV LVW GLH 3HUVRQ DQ GHU 5HLKH GHUHQ +DQG GDQHEHQ DXI GHP 7LVFK OLHJW $QVFKOLH ¹HQG NORSIW GLH Q¾FKVWH +DQG XVZ (LQH QGHUXQJ GHU 5LFKWXQJ HUIROJW GXUFK ]ZHLPDOLJHV.ORSIHQ 1DFKHLQHU3UREHUXQGHEHJLQQWGDV:DUPXS6REDOGMHPDQGIDOVFKNORSIWRGHU YHUJLVVW]XNORSIHQVFKHLGHWGLHHQWVSUHFKHQGH+DQGDXV 'LH 3HUVRQ GLH DP (QGH QRFK HLQH RGHU ]ZHL +¾QGH DXI GHP 7LVFK KDW JH ZLQQW

:DUPXSVPLW%HZHJXQJ

Ballongefecht =LHO

0RWLYDWLRQQDFK3DXVHQ

$UW

%HZHJXQJVÖEXQJ

)RUP

*HVDPWJUXSSHPLQGHVWHQV7HLOQHKPHU

'DXHU

0LQXWHQ

0DWHULDO

/XIWEDOORQV

Durchführung =ZHL7HLOQHKPHUELOGHQ HLQ7HDP-HGHU7HLOQHKPHUEHNRPPWHLQHQ/XIWEDOORQ 'LH7HDPVKDNHQVLFKXQWHU'DQDFKWUHWHQGLH7HDPVJHJHQHLQDQGHUDQ=LHOGHU 7HDPVLVWHVPÐJOLFKVWYLHOH/XIWEDOORQVGHU*HJQHU]XP3ODW]HQ]XEULQJHQ'D EHLGDUIVLFKGDV7HDPQLFKWWUHQQHQ:HLWHUH+LOIVJHJHQVW¾QGHGÖUIHQQLFKWYHU ZHQGHWZHUGHQXQGGLH7HDPVGÖUIHQVLFKQLFKWZHLWHUDOVHLQHQ0HWHUYRQHLQDQ GHUHQWIHUQHQ Variante -HZHLOV ]ZHL 7HDPV WUHWHQ JHJHQHLQDQGHU DQ (V ZLUG VR ODQJH JHVSLHOW ELV QXU QRFKHLQ7HDPDOV6LHJHUÖEULJLVW

:DUPXSV

Bleistiftstafette =LHO

$XIZ¾UPHQQDFK3DXVHQ7HDPELOGXQJ

$UW

%HZHJXQJVÖEXQJ

)RUP

*HVDPWJUXSSHPLQGHVWHQV7HLOQHKPHU

'DXHU

0LQXWHQ

0DWHULDO

'UHLJOHLFKODQJH%OHLVWLIWH

Durchführung $P$QIDQJVWHOOHQVLFKGLH7HLOQHKPHULP.UHLVDXI(LQH3HUVRQK¾OWMHZHLOVHL QHQ %OHLVWLIW LQ MHGHU +DQG ¶EHU GLHVH EHLGHQ 6WLIWH ZLUG GHU GULWWH 6WLIW JHOHJW 'LH%OHLVWLIWHPÖVVHQQXQYRQHLQHP]XDQGHUHQZHLWHUJHJHEHQZHUGHQRKQHGDVV VLH]X%RGHQIDOOHQ :HUHLQHQ6WLIWIDOOHQO¾VVWVFKHLGHWDXV*HZRQQHQKDWGLH3HUVRQGLHDP(Q GHÖEULJEOHLEW Variante =ZHL7HDPVWUHWHQJHJHQHLQDQGHUDQ)ÖUEHLGH7HDPVZLUGHLQH6WDUWXQG=LHOOL QLH PDUNLHUW *HZRQQHQ KDW GDV 7HDP GDV VHLQH %OHLVWLIWH DOV HUVWHV ÖEHU GLHVH 'LVWDQ]WUDQVSRUWLHUWKDW$XIGHU6WUHFNHPÖVVHQDOOH7HDPPLWJOLHGHUGLH%OHLVWLI WHLQGHU+DQGJHKDEWKDEHQ)¾OOWGHU%OHLVWLIWPXVVGDV7HDPZLHGHUDP$XV JDQJVSXQNWDQIDQJHQ

:DUPXSVPLW%HZHJXQJ

Schlangenbändiger =LHO

$NWLYLHUXQJQDFKGHU3DXVH

$UW

%HZHJXQJVÖEXQJ.RQ]HQWUDWLRQVÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

0LQXWH

0DWHULDO

HLQH6WRSSXKUSUR7HLOQHKPHUHLQH3DSLHUVHUYLHWWH RGHUHLQ',1$%ODWW

Durchführung 'LH7HLOQHKPHUVWHOOHQVLFKLP.UHLVDXI$OOHEHNRPPHQHLQH3DSLHUVHUYLHWWHRGHU HLQ',1$%ODWW-HGHUKDWHLQH0LQXWH=HLWGDUDXVHLQHPÐJOLFKVWODQJH6FKODQ JH]XUHL¹HQ:HUGLHO¾QJVWH6FKODQJHUHL¹WKDWJHZRQQHQ

:DUPXSV

Mille Piede (Der Tausendfüßler) =LHO

7HDPELOGXQJ$XIORFNHUXQJGHV7UDLQLQJV

$UW

%HZHJXQJVÖEXQJ

)RUP

*HVDPWJUXSSHPLQGHVWHQV7HLOQHKPHU

'DXHU

0LQXWHQ

0DWHULDO

NHLQHV

Durchführung 'LH 7HLOQHKPHU VWHOOHQ VLFK ZLH EHL HLQHU 3RORQ¾VH LP .UHLV DXI XQG OHJHQ GLH +¾QGHDXIGLH6FKXOWHUQLKUHV9RUGHUPDQQHV'DPLWGLH¶EXQJJHOLQJWPXVVGHU .UHLVPÐJOLFKVWHQJVHLQDOOHPÖVVHQJDQ]GLFKWDQLKUHPYRUGHUHQXQGKLQWHUHQ 3DUWQHUVWHKHQ$XIHLQ.RPPDQGRVHW]HQVLFKDOOHJOHLFK]HLWLJDXIGLH.QLHGHV KLQWHUHQ 3DUWQHUV 6LW]HQ DOOH LP .UHLV VR KHEHQ VLH DXI HLQ .RPPDQGR HUVW GDV UHFKWHXQGGDQQGDVOLQNH%HLQXVZd'HU7DXVHQGIÖ¹OHUoVHW]WVLFKLQ%HZHJXQJ )DOOVGHU*UXSSHGLHVHV([SHULPHQWQLFKWJOHLFKEHLPHUVWHQ0DOJHOLQJWNDQQGLH ¶EXQJQRFKEHOLHELJRIWZLHGHUKROWZHUGHQ ,QGHU5HJHOIDOOHQGLHPHLVWHQ7DXVHQGIÖ¹OHUEHUHLWVEHLGHP.RPPDQGRVLFK DXIGLH.QLHGHVKLQWHUHQ3DUWQHUV]XVHW]HQXP 'LHVHV :DUPXS VROOWH HUVW HLQJHVHW]W ZHUGHQ ZHQQ VLFK GLH *UXSSH VFKRQ NHQQWXQGGLH$WPRVSK¾UHLP7UDLQLQJHQWVSDQQWLVW

:DUPXSVPLW%HZHJXQJ

Steinchen, Steinchen du musst wandern =LHO

$XIORFNHUXQJ

$UW

%HZHJXQJVÖEXQJ.RQ]HQWUDWLRQVÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

0LQXWHQ

0DWHULDO

HLQ6WHLQFKHQ

Durchführung 'LH7HLOQHKPHUVWHKHQLQHLQHP.UHLV]ZLVFKHQLKQHQEOHLEWHLQH$UPO¾QJH$E VWDQG$OOHKDOWHQGLH+¾QGHKLQWHUGHQ5ÖFNHQ,QGHU0LWWHGHV.UHLVHVVWHKWHLQH ZHLWHUH3HUVRQ'LH*UXSSHPXVVQXQYHUVXFKHQHLQHQ6WHLQZHLWHU]XJHEHQRKQH GDVV GLH 3HUVRQ LQ GHU 0LWWH PHUNW EHL ZHP VLFK GHU 6WHLQ JHUDGH EHILQGHW +DW GLHVH HLQHQ 9HUGDFKW ZHU GHQ 6WHLQ KDEHQ NÐQQWH GDUI VLH GLHVH 3HUVRQ DXIIRU GHUQ GLH +¾QGH YRU]X]HLJHQ +DW GLHVH 3HUVRQ WDWV¾FKOLFK GHQ 6WHLQ PXVV VLH LQ GLH0LWWH Variante (LQIDFKHU LVW HV ZHQQ HLQ ZHLWHUHU 6WHLQ LQ 8PODXI JHEUDFKW ZLUG (V NDQQ YHU HLQEDUWZHUGHQGDVVQDFKGUHL)HKOYHUVXFKHQGLH3HUVRQDOVQ¾FKVWHVLQGLH0LWWH JHKWGLHGHQ6WHLQ]XGLHVHP=HLWSXQNWWDWV¾FKOLFKKDW

:DUPXSV

Koordinationsübung =LHO

$XIORFNHUXQJ*HKLUQWUDLQLQJ

$UW

%HZHJXQJVÖEXQJ.RQ]HQWUDWLRQVÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

r0LQXWHQ

0DWHULDO

%XFKVWDEHQNDUWHQLQ',1$)RUPDW

Durchführung (V ZHUGHQ =ZHLHUWHDPV JHELOGHW $OOH 3DDUH VWHKHQ VLFK JHJHQÖEHU (LQHU GHU 3DUWQHUEHNRPPWGLH%XFKVWDEHQWDIHOXQGPXVVVLHVRKDOWHQGDVVGHUDQGHUHVLH JXW OHVHQ NDQQ 'LH .DUWH EHVWHKW DXV ]ZHL 5HLKHQ 'LH REHUH %XFKVWDEHQUHLKH PXVVODXWYRUJHOHVHQZHUGHQ,QGHUXQWHUHQ5HLKHVWHKHQGLH%XFKVWDEHQVWHKHQ MHZHLOVIÖUHLQHEHVWLPPWH%HZHJXQJ'HUHLQH3DUWQHUPXVVQXQGHQ%XFKVWDEHQ LQGHUREHUHQ5HLKHYRUOHVHQXQGGD]XJOHLFK]HLWLJGLH%HZHJXQJPDFKHQGLHGHU %XFKVWDEH GHU XQWHUHQ 5HLKH YRUJLEW :HQQ HLQHU GHU EHLGHQ 3DUWQHU IHUWLJ LVW ZLUGJHZHFKVHOW

:DUPXSVPLW%HZHJXQJ

'LH%HGHXWXQJGHU%XFKVWDEHQLQGHUXQWHUHQ5HLKH • / OLQNHQ$UPKHEHQ • 5 UHFKWHQ$UPKHEHQ • % EHLGH$UPHKHEHQ

:DUPXSV

Denksport-Warm-ups

Bis zehn zählen =LHO

0RWLYDWLRQQDFKGHP(VVHQ

$UW

.RQ]HQWUDWLRQVÖEXQJ%HZHJXQJVÖEXQJ

)RUP

*HVDPWJUXSSHPLQGHVWHQV7HLOQHKPHU

'DXHU

0LQXWHQ

0DWHULDO

NHLQHV

Durchführung $OOH7HLOQHKPHUVWHOOHQVLFKLP.UHLVDXI$XIJDEHGHU*UXSSHLVWHVQDFKHLQDQ GHUYRQr]X]¾KOHQ(VJHOWHQIROJHQGH5HJHOQ (VGDUILPPHUQXUHLQH3HUVRQUHGHQ6REDOG]ZHLRGHUPHKU3HUVRQHQJOHLFK ]HLWLJVSUHFKHQLVWGHU9HUVXFKXQJÖOWLJXQGHVPXVVZLHGHUYRQYRUQHEHJRQ QHQZHUGHQ (VGDUINHLQIHVWHV0XVWHUEHLP6SUHFKHQJHEHQ]XP%HLVSLHOGHU5HLKHQDFK 3. 'LH7HLOQHKPHUGÖUIHQVLFKQLFKWDEVSUHFKHQZHGHUYHUEDOQRFKQRQYHUEDO (LQLJH*UXSSHQVFKDIIHQGLH¶EXQJLQQHUKDOEVHKUNXU]HU=HLWDQGHUHEHQÐWL JHQELV]XIÖQI$QO¾XIHELVHVIXQNWLRQLHUW Variante 'LH*UXSSHEXFKVWDELHUWEHVWLPPWH:ÐUWHU

'HQNVSRUW:DUPXSV

Booz – Peng =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

0LQXWHQ

0DWHULDO

NHLQV

Durchführung $OOHVWHKHQLP.UHLVXQGHLQHUQDFKGHPDQGHUHQ]¾KOWODXWHLQV]ZHLGUHLXVZ %HVRQGHUH5HJHOQJHOWHQIÖUGLH=DKOHQXQGVRZLHGHUHQ0XOWLSOLNDWRUHQ$OOH =DKOHQ LQ GHQHQ GLH =DKO HQWKDOWHQ LVW RGHU GLH GXUFK WHLOEDU VLQG ZHUGHQ QLFKW JHQDQQW VRQGHUQ GXUFK d%RR]o HUVHW]W =XP %HLVSLHO d%RR]o XVZ'DV*OHLFKHJLOWIÖUDOOH=DKOHQLQGHQHQGLHHQWKDOWHQLVWRGHUGLHGXUFK WHLOEDUVLQG'LHVHZHUGHQGXUFKd3HQJoHUVHW]W=XP%HLVSLHOd%RR]o d3HQJod%RR]oHWF (QWKDOWHQ=DKOHQVRZRKOGLH=DKODOVDXFKGLH=DKOEH]LHKXQJVZHLVHVLQG GXUFK EHLGH =DKOHQ WHLOEDU ZHUGHQ GLHVH GXUFK d%RR]3HQJo HUVHW]W %HLVSLHOV ZHLVH%RR]3HQJXVZ 1DFK HLQHU 3UREHUXQGH EHJLQQW GLH ¶EXQJ 6REDOG HLQH 3HUVRQ HLQHQ )HKOHU PDFKWVFKHLGHWVLHDXV *HZRQQHQ KDEHQ GLH EHLGHQ 3HUVRQHQ RGHU GLH 3HUVRQ GLH DP (QGH ÖEULJ EOHLEW Variante $QVWDWWLPPHUZHLWHU]X]¾KOHQNDQQDXFKQDFKHLQHP)HKOHUZLHGHUYRQYRUQH JH]¾KOWXQGPLWEHJRQQHQZHUGHQ

:DUPXSV

Löffel lesen =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

*HVDPWJUXSSH

'DXHU

0LQXWHQ

0DWHULDO

/ÐIIHO

Durchführung (LQH3HUVRQRGHUHLQ7UDLQHUOHJWYHUVFKLHGHQH/ÐIIHODXIGHQ7LVFKXQGEHKDXSWHW GHQ 1DPHQ HLQHV 7HLOQHKPHUV VFKUHLEHQ ]X NÐQQHQ 'LH *UXSSH PXVV HUUDWHQ ZHVVHQ1DPHJHVFKULHEHQZXUGHEH]LHKXQJVZHLVHZLHGDV/ÐIIHOVFKUHLEHQIXQN WLRQLHUW Lösung 'HU1DPHNDQQQLFKWDQGHU$QRUGQXQJGHU/ÐIIHODEJHOHVHQZHUGHQGLH/ÐIIHO ZHUGHQYÐOOLJZLOONÖUOLFKDXIGHP7LVFKYHUWHLOW9LHOPHKUOLHJWGLH/ÐVXQJLQGHU .ÐUSHUKDOWXQJGHV7HLOQHKPHUVEH]LHKXQJVZHLVHGHV7UDLQHUV'LHVHULPLWLHUWGLH *HVWLN EH]LHKXQJVZHLVH +DOWXQJ GHU 3HUVRQ GHUHQ 1DPH JHVFKULHEHQ ZLUG +DW GLHVH 3HUVRQ GLH $UPH YHUVFKU¾QNW YHUVFKU¾QNW GHU /ÐIIHOVFKUHLEHU VHLQH $UPH HEHQIDOOV$QKDQGGLHVHU*HVWLNO¾VVWVLFKGHU1DPHHUNHQQHQ Variante 'HU/ÐIIHOVFKUHLEHUZHLKWHLQH3HUVRQHLQ'LHVHNDQQGHQDQGHUHQ7LSSVJHEHQ /HLFKWHU HUNDQQW ZLUG GDV 6\VWHP ZHQQ GLH 1DPHQ K¾XILJ JHZHFKVHOW ZHUGHQ -HGRFKZHUGHQGLHMHZHLOLJHQQHXHQ6FKUHLEYHUVXFKHYRUKHUDQJHNÖQGLJW

'HQNVSRUW:DUPXSV

Der Spion =LHO

1HXH0RWLYDWLRQLP7UDLQLQJ

$UW

.RQ]HQWUDWLRQVÖEXQJ

)RUP

'LH7HLOQHKPHUDUEHLWHQDOOHLQHRGHUDOV7DQGHP

'DXHU

r0LQXWHQ

0DWHULDO

$XIJDEHQEODWW

Durchführung 'DVIROJHQGH5¾WVHOZLUGHQWZHGHUODXWYRUJHOHVHQRGHUDXIHLQHP%ODWWDXVJHWHLOW $OOHLQHRGHULQGHU*UXSSHYHUVXFKHQGLH7HLOQHKPHUGDV5¾WVHO]XOÐVHQ(VZLUG HLQHEHVWLPPWH=HLW]XU/ÐVXQJYHUHLQEDUW:HQQGLH=HLWXPLVWZLUGGLH/ÐVXQJ LP3OHQXPYRUJHVWHOOW Das Rätsel (LQ6SLRQZLOOVLFKLQGLH6WDGWHLQVFKPXJJHOQPXVVGD]XDEHUHUVWDQGHQ:¾FK WHUQDP6WDGWWRUYRUEHL'RFKQLHPDQGNRPPWRKQHGDVULFKWLJH/RVXQJVZRUWLQ GLH6WDGW8PDQGDV/RVXQJVZRUW]XNRPPHQYHUVWHFNWVLFKGHU6SLRQKLQWHUHL QHU8OPHXQGEHREDFKWHWGDV7UHLEHQYRUGHP7RU$OVHUVWHVNRPPWHLQGLFNHU 0ÐQFK (LQHU GHU :¾FKWHU VDJW ZRUDXI GHU 0ÐQFK VFKOLFKW HUZLGHUW 'DQQ NRPPW HLQ %DXHU (LQ :¾FKWHU VDJW XQG GHU %DXHU DQWZRUWHW $OVHLQ+¾QGOHUNRPPWLVWGLH)UDJHXQGEHNRPPWDOV$QWZRUW$OOHGÖU IHQ SDVVLHUHQ $FK VR LVW GDV DOVR GHQNW GHU 6SLRQ XQG DQWZRUWHW DXI GHV 7RU Z¾FKWHUV)UDJHO¾VVLJXQGZLUGXPJHKHQGYHUKDIWHWXQGHLQJHNHUNHUW :DVK¾WWHHUVDJHQPÖVVHQ" Lösung (UK¾WWHVDJHQPÖVVHQ'LH$Q]DKOGHU%XFKVWDEHQELOGHWGDV/RVXQJVZRUW 'LH DXVJHVFKULHEHQH =DKO d6HFK]HKQo EHVWHKW DXV %XFKVWDEHQ 0ÐQFK GLH d$FKWXQG]ZDQ]LJo DXV %XFKVWDEHQ %DXHU GLH d$FKWo DXV %XFKVWDEHQ +¾QGOHU XQGGLHd=ZHLXQG]ZDQ]LJoDXV6SLRQ

:DUPXSV

Ritter oder Schurke? =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

.OHLQJUXSSHQRGHU(LQ]HOÖEXQJ

'DXHU

r0LQXWHQ

0DWHULDO

HYW)OLSFKDUW

Durchführung 'DVIROJHQGH5¾WVHOZLUGODXWYRUJHOHVHQ'LH7HLOQHKPHUYHUVXFKHQDOOHLQHRGHU LQ*UXSSHQGDV5¾WVHO]XOÐVHQ:HQQGLH=HLWXPLVWZLUGGLH/ÐVXQJLP3OHQXP YRUJHVWHOOW Das Rätsel :¾KUHQG HLQHU *HVFK¾IWVUHLVH NRPPHQ 6LH DXI HLQH HLQVDPH ,QVHO 'LHVH ,QVHO ZLUGYRQ5LWWHUQXQG6FKXUNHQEHZRKQW'LH(LJHQVFKDIWGHU5LWWHULVWHVLPPHU GLH:DKUKHLW]XVDJHQZ¾KUHQGGLH6FKXUNHQLPPHUOÖJHQ$XIGHU,QVHOEHJHJ QHQ 6LH GUHL 3HUVRQHQ 6LH IUDJHQ GLH HUVWH 3HUVRQ d:DV ELVW GX 5LWWHU RGHU 6FKXUNH"o/HLGHUJHKWHLQVWDUNHU:LQGVRGDVV6LHGLH$QWZRUWGHUHUVWHQ3HUVRQ QLFKWYHUVWHKHQNÐQQHQ6LHZHQGHQVLFKDQGHQ]ZHLWHQd:DVKDWGHUHEHQJH VDJW"o'LH]ZHLWH3HUVRQDQWZRUWHWd(UKDWJHVDJWHUVHLHLQ6FKXUNHo'DUDXIKLQ PLVFKWVLFKGLHGULWWH3HUVRQPLWGHU%HPHUNXQJHLQd*ODXELKPQLFKWHUOÖJWo ,KUH$XIJDEHLVWHVKHUDXV]XILQGHQREHVVLFKEHLGHUGULWWHQXQGGHU]ZHLWHQ3HU VRQXPHLQHQ5LWWHURGHUXPHLQHQ6FKXUNHQKDQGHOW Lösung %HLGHUGULWWHQ3HUVRQKDQGHOWHVVLFKXPHLQHQ5LWWHUEHLGHU]ZHLWHQXPHLQHQ 6FKXUNHQ'LHVH/ÐVXQJHUJLEWVLFKDXVGHU$QWZRUWGHUHUVWHQ3HUVRQGLHQLFKW JHQDX]XYHUVWHKHQZDU+DQGHOWHVVLFKEHLGLHVHU3HUVRQXPHLQHQ5LWWHUEHDQW ZRUWHWVLHGLHHUVWH)UDJHd%LVW'X5LWWHURGHU6FKXUNHoZDKUKHLWVJHP¾¹PLWd,FK ELQHLQ5LWWHUo,VWGLHHUVWH3HUVRQHLQ6FKXUNHZLUGVLHEHLGHU$QWZRUWDXIGLH HUVWH )UDJH OÖJHQ XQG GDPLW HEHQIDOOV DQWZRUWHQ d,FK ELQ HLQ 5LWWHUo 'LH HUVWH $QWZRUWLVWDOVRLQEHLGHQ)¾OOHd5LWWHUoGDUDXVNDQQPDQGDV:HVHQGHUEHLGHQ ÖEULJHQ3HUVRQHQDEOHLWHQ'LH]ZHLWH3HUVRQKDWLQLKUHU$QWZRUWJHORJHQXQGLVW IROJOLFKHLQ6FKXUNHZ¾KUHQGGLHGULWWH3HUVRQGLH:DKUKHLWVDJWHXQGGDPLWHLQ 5LWWHULVW

'HQNVSRUW:DUPXSV

An der Wegkreuzung =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

.OHLQJUXSSHQRGHU(LQ]HOÖEXQJ

'DXHU

0LQXWHQ

0DWHULDO

NHLQV

Durchführung 'DVIROJHQGH5¾WVHOZLUGODXWYRUJHOHVHQ'LH7HLOQHKPHUYHUVXFKHQDOOHLQHRGHU LQ*UXSSHQGDV5¾WVHO]XOÐVHQ:HQQGLH=HLWXPLVWZLUGGLH/ÐVXQJLP3OHQXP YRUJHVWHOOW Das Rätsel 6LHVLQGPLWGHP)DKUUDGXQWHUZHJVXPVLFKXP8KUPLW,KUHUQHXHVWHQ(UREH UXQJLP$XVIOXJVORNDOd=XU/DXEHo]XWUHIIHQ(VLVWVFKRQ8KUXQGSOÐW] OLFKVWR¹HQ6LHDXIHLQH:HJJDEHOXQJ:HOFKHU:HJLVWGHUULFKWLJH"$QGHU*D EHOXQJVWHKHQ]ZHL3HUVRQHQ'LHHLQH3HUVRQOÖJWLPPHUGLHDQGHUH3HUVRQVDJW LPPHUGLH:DKUKHLW6LHGÖUIHQQXUHLQHHLQ]LJH)UDJHDQHLQHGHUEHLGHQ3HUVR QHQVWHOOHQXPGHQULFKWLJHQ:HJKHUDXV]XILQGHQ:LHODXWHWGLH)UDJH" Lösung 'LH)UDJHODXWHWd:HOFKHQ:HJZÖUGHGHUDQGHUHPLUQLFKWHPSIHKOHQ"o8PGLH /ÐVXQJ]XHUO¾XWHUQQHKPHQ6LHDQGDVVGHUOLQNH:HJGHUULFKWLJHVHL,QGLHVHP )DOOHODXWHWGLH$QWZRUWGHV/ÖJQHUVDXIGLH)UDJHd:HOFKHQ:HJZÖUGHGHUDQ GHUH PLU QLFKW HPSIHKOHQ"o dOLQNVo 'HU /ÖJQHU PDFKW HLQH $XVVDJH ÖEHU GLH $QWZRUWGHVMHQLJHQGHUGLH:DKUKHLWVDJW'HUMHQLJHGHUGLH:DKUKHLWVDJWZÖU GHGHQUHFKWHQ:HJQLFKWHPSIHKOHQGDGLHVHULQGLH,UUHIÖKUW'DDEHUGHU/ÖJ QHUGLH$XVVDJHGHV:DKUVDJHQGHQQLFKWULFKWLJZLHGHUJHEHQNDQQVRQGHUQOÖJHQ PXVVDQWZRUWHWHUPLWGHP*HJHQWHLOXQGVDJWDOVROLQNV $XFKGHU:DKUVDJHQGHDQWZRUWHWPLWdOLQNVo(UPDFKWHLQH$XVVDJHÖEHUGLH $QWZRUWGHV/ÖJQHUV'HU/ÖJQHUZÖUGHQLFKWGHQULFKWLJHQ:HJHPSIHKOHQDOVR QLFKWOLQNVVDJHQ'HU:DKUVDJHQGHPDFKWHLQHULFKWLJH$XVVDJHÖEHUGLH$QWZRUW GHV /ÖJQHUV VDJW DOVR HEHQIDOOV dOLQNVo /ÖJQHU XQG :DKUVDJHU JHEHQ DXI GLH )UDJHd:HOFKHQ:HJZÖUGHGHUDQGHUHPLUQLFKWHPSIHKOHQ"oGLHVHOEH$QWZRUW

:DUPXSV

Das Bonbonrätsel =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

.RQ]HQWUDWLRQVÖEXQJ

)RUP

'LH7HLOQHKPHUDUEHLWHQDOOHLQHRGHUDOV7DQGHP DQLKUHP3ODW]

'DXHU

r0LQXWHQ

0DWHULDO

$XIJDEHQEODWW

Durchführung 'DVIROJHQGH5¾WVHOZLUGODXWYRUJHOHVHQ,Q*UXSSHQRGHUDOOHLQHYHUVXFKHQGLH 7HLOQHKPHUGDV5¾WVHO]XOÐVHQ:HQQGLH=HLWXPLVWZLUGGLH/ÐVXQJLP3OHQXP YRUJHVWHOOW Das Rätsel 'UHLURWHXQGGUHLJUÖQH%RQERQVVLQGDXIGUHL6FKDFKWHOQYHUWHLOW-HGH6FKDFKWHO HQWK¾OW]ZHL%RQERQV 'LH 6FKDFKWHOQ VLQG PLW GHU $XIVFKULIW ** *UÖQ *UÖQ *5 *UÖQ 5RW XQG555RW5RW JHNHQQ]HLFKQHW'LH$XIVFKULIWVWLPPWMHGRFKLQNHLQHP)DOO PLWGHP,QKDOWGHU6FKDFKWHOÖEHUHLQGDVKHL¹WLQHLQHU6FKDFKWHOLVWQLHPDOVGDV GULQZDVGUDXIVWHKW 6LHGÖUIHQHLQH6FKDFKWHODXVZ¾KOHQ0LWYHUEXQGHQHQ$XJHQGÖUIHQ6LHGLHVHU 6FKDFKWHO HLQ %RQERQ HQWQHKPHQ 1DFK GHP 6FKOLH¹HQ GHU 6FKDFKWHO GÖUIHQ VLH GLH $XJHQELQGH DEQHKPHQ $XV ZHOFKHU 6FKDFKWHO PÖVVHQ VLH HLQ %RQERQ HQW QHKPHQXPGDQDFKGHQ,QKDOWDOOHU6FKDFKWHOQDQJHEHQ]XNÐQQHQ"

'HQNVSRUW:DUPXSV

Lösung 'LH6FKDFKWHOQNÐQQHQGLHIROJHQGHQ.RPELQDWLRQHQHQWKDOWHQ Aufschrift

Inhalt Möglichkeit 1

Inhalt Möglichkeit 2

GG

RR

RG

GR

GG

RR

RR

RG

GG

6LHZ¾KOHQGLH6FKDFKWHO*5DXV,QGLHVHU6FKDFKWHOVLQGHQWZHGHU]ZHLJUÖQH RGHUQXUURWH%RQERQV6LFKHUNÐQQHQ6LHDOVRDXVGHUHUVWHQ6FKDFKWHOHLQ%RQ ERQQHKPHQXQGDXFKGDV]ZHLWHXQGGDPLWDXIGLHZHLWHUHQ6FKDFKWHOQVFKOLH¹HQ 1. Möglichkeit 6LH ]LHKHQ DXV GHU 6FKDFKWHO HLQ JUÖQHV %RQERQ 'D HV LQVJHVDPW QXU JUÖQH %RQERQVJLEWPÖVVHQLQGHU6FKDFKWHOGLHPLW55EHVFKULIWHWLVWHLQURWHVXQGHLQ JUÖQHV %RQERQ VHLQ )ÖU GLH OHW]WH 6FKDFKWHO ** EOHLEHQ GDPLW QXU QRFK ]ZHL URWH/HFNHUHLHQÖEULJ 2. Möglichkeit :HQQVLHDXVGLHVHU6FKDFKWHOHLQURWHV%RQERQ]LHKHQLVWHLQZHLWHUHVURWHVGULQ 'DVHVLQVJHVDPWQXUURWH%RQERQV JLEWPÖVVHQLQGHU6FKDFKWHOGLHPLW** EHVFKULIWHWLVWHLQURWHVXQGHLQJUÖQHV%RQERQVHLQ)ÖUGLHOHW]WH'RVH55 EOHL EHQGDQQQXUQRFKJUÖQH%RQERQVÖEULJ

:DUPXSV

Auf der Flucht vor den Velociraptoren =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

.OHLQJUXSSHQRGHU(LQ]HOÖEXQJ

'DXHU

0LQXWHQ

0DWHULDO

$XIJDEHQEODWW

Durchführung 'DVIROJHQGH5¾WVHOZLUGHQWZHGHUODXWYRUJHOHVHQRGHUDXIHLQHP%ODWWDXVJHWHLOW 'LH 7HLOQHKPHU YHUVXFKHQ DOOHLQH RGHU LQ *UXSSHQ GDV 5¾WVHO ]X OÐVHQ (V ZLUG HLQHEHVWLPPWH=HLW]XU/ÐVXQJYHUHLQEDUW:HQQGLH=HLWXPLVWZLUGGLH/ÐVXQJ LP3OHQXPYRUJHVWHOOW Das Rätsel =X GHQ ZLOGHVWHQ 5¾XEHUQ GHU VS¾WHQ .UHLGH]HLW YRU 0LOOLRQHQ -DKUHQ JH KÐUWHGHU9HORFLUDSWRU9HORFLUDSWRUPRQJROLHQVLV 6HLQGHXWVFKHU1DPHLVWdGHU VFKQHOOH 3OÖQGHUHUo (U LVWXQJHI¾KU ]ZHL0HWHU ODQJ XQG HLQHQ0HWHUKRFK %H VRQGHUVJHI¾KUOLFKLVWHUGXUFKVHLQHEHLGHQFPODQJHQ.UDOOHQDQGHQ+LQWHU O¾XIHQ PLW GHQHQ HU DXFK ZHVHQWOLFK JUÐ¹HUH 6DXULHU LP 5XGHO HUOHJHQ NRQQWH 'XUFKVHLQHODQJHQ+LQWHUO¾XIHXQGVHLQJHULQJHV*HZLFKWYRQXQJHI¾KUNJLVW HUHLQHUGHUVFKQHOOVWHQ'LQRVDXULHU6LHKWPDQVHLQ*HZLFKWLP9HUK¾OWQLV]XVHL QHP *HKLUQXPIDQJ VR LVW GHU 9HORFLUDSWRU GHU LQWHOOLJHQWHVWH 'LQRVDXULHU ÖEHU KDXSW $XIGHU)OXFKWYRUHLQHP5XGHO9HORFLUDSWRUHQPXVVHLQH)DPLOLHHLQH%UÖFNH ÖEHUTXHUHQXPLQ6LFKHUKHLW]XJHODQJHQ'DV3UREOHPEHVWHKWGDULQGDVVHVGXQ NHOLVWPDQQXUHLQH7DVFKHQODPSHKDWXQGGLH9HORFLUDSWRUHQLQ0LQXWHQGDV 8IHUHUUHLFKHQZHUGHQ$X¹HUGHPNÐQQHQLPPHUQXU]ZHL3HUVRQHQJOHLFK]HLWLJ GLH%UÖFNHÖEHUTXHUHQ:LHJHODQJHQDOOH)DPLOLHQPLWJOLHGHUDXIGLHDQGHUH%UÖ FNHQVHLWHXQGVLQGVRPLWLQ6LFKHUKHLWZHQQGLH0XWWHU0LQXWHQGHU9DWHU 0LQXWHQGLH7RFKWHU0LQXWHQXQGGHU6RKQ0LQXWHQÖEHUGLH%UÖFNHEUDX FKHQ" 'HQNHQ 6LH GDUDQ 'LH 7DVFKHQODPSH PXVV ]XUÖFNJHEUDFKW ZHUGHQ ZDV =HLW NRVWHW 0DQNDQQGLH9HORFLUDSWRUHQVFKRQKÐUHQ$OVRORV

'HQNVSRUW:DUPXSV

Lösung 'HU6RKQÖEHUTXHUWPLWGHU7RFKWHUGLH%UÖFNH0LQXWHQ 'HU6RKQJHKW]XUÖFN0LQXWHQ 'DQQÖEHUTXHUHQGLH(OWHUQGLH%UÖFNH0LQXWHQ 'LH(OWHUQVFKLFNHQGLH7RFKWHU]XUÖFN0LQXWHQ 'LH7RFKWHUÖEHUTXHUWPLWLKUHP%UXGHUGLH%UÖFNH0LQXWHQ 'LH9HORFLUDSWRUHQNRPPHQ]XVS¾WXQGPÖVVHQZRDQGHUVHVVHQJHKHQ

:DUPXSV

Einsteins Rätsel d=ZHL'LQJHVLQGXQHQGOLFK 'DV8QLYHUVXPXQGGLHPHQVFKOLFKH 'XPPKHLW$EHUEHLPHUVWHQELQLFKPLU QRFKQLFKWJDQ]VLFKHUo 'DV=LWDWZLUGAlbert Einstein]XJHVFKULHEHQ

=LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

(LQ]HODUEHLWRGHULQ.OHLQJUXSSHQ

'DXHU

r0LQXWHQ

0DWHULDO

$XIJDEH

Durchführung 'DVIROJHQGH5¾WVHOZLUGHQWZHGHUODXWYRUJHOHVHQRGHUDXIHLQHP%ODWWDXVJHWHLOW *HOÐVWZLUGGDV5¾WVHODOOHLQHRGHULQ*UXSSHQ(VZLUGHLQHEHVWLPPWH=HLW]XU /ÐVXQJYHUHLQEDUW:HQQGLH=HLWXPLVWZLUGGLH/ÐVXQJLP3OHQXPYRUJHVWHOOW Das Rätsel (LQVWHLQYHUIDVVWHGLHVHV5¾WVHOYRUYLHOHQ-DKUHQ0LWGLHVHP5¾WVHONÐQQHQ6LH IHVWVWHOOHQRE6LH]XGHQGHULQWHOOLJHQWHVWHQ3HUVRQHQDXIGHU:HOWJHKÐUHQ" (UEHKDXSWHWHGHU:HOWEHYÐONHUXQJVHLHQQLFKWLQGHU/DJHHV]XOÐVHQ%HL GHU/ÐVXQJGHV5¾WVHOVJLEWHVNHLQHQ7ULFNHVLVWDXFKNHLQH6FKHU]DXIJDEHVRQ GHUQSXUH/RJLN%HDFKWHQ6LHELWWH DXFKGLHDQJHJHEHQHQ +LQZHLVHEHLGHU/Ð VXQJGHV5¾WVHOV Die Aufgabe (VJLEWIÖQI+¾XVHUPLWMHHLQHU)DUEH ,QMHGHP+DXVZRKQWHLQH3HUVRQHLQHUDQGHUHQ1DWLRQDOLW¾W -HGHU+DXVEHZRKQHUEHYRU]XJWHLQEHVWLPPWHV*HWU¾QNUDXFKWHLQHEHVWLPPWH =LJDUHWWHQPDUNHXQGK¾OWHLQEHVWLPPWHV+DXVWLHU .(,1(GHU3HUVRQHQWULQNWGDVJOHLFKH*HWU¾QNUDXFKWGLHJOHLFKHQ=LJDUHW WHQRGHUK¾OWGDVJOHLFKH7LHUZLHHLQHUVHLQHU1DFKEDUQ )UDJH:HPJHKÐUWGHU)LVFK"

'HQNVSRUW:DUPXSV

Die Hinweise 1. 'HU%ULWHOHEWLPURWHQ+DXV 2. 'HU6FKZHGHK¾OWHLQHQ+XQG 3. 'HU'¾QHWULQNWJHUQH7HH 4. 'DVJUÖQH+DXVVWHKWGLUHNWOLQNVYRPZHL¹HQ+DXV 5. 'HU%HVLW]HUGHVJUÖQHQ+DXVHVWULQNWJHUQH.DIIHH 6. 'LH3HUVRQGLH3DOO0DOOUDXFKWK¾OWHLQHQ9RJHO 7. 'HU0DQQGHULPPLWWOHUHQ+DXVZRKQWWULQNWJHUQH0LOFK 8. 'HU%HVLW]HUGHVJHOEHQ+DXVHVUDXFKW'XQKLOO 9. 'HU1RUZHJHUZRKQWLPHUVWHQ+DXV 10. 'HU0DUOERUR5DXFKHUZRKQWQHEHQGHPGHUHLQH.DW]HK¾OW 11. 'HU0DQQGHUHLQ3IHUGK¾OWZRKQWQHEHQGHPGHU'XQKLOOUDXFKW 12. 'HU:LQILHOG5DXFKHUWULQNWJHUQH%LHU 13. 1HEHQGHPEODXHQ+DXVZRKQWGHU1RUZHJHU 14. 'HU'HXWVFKHUDXFKW5RWKPDQQV 15. 'HUMHQLJHGHU0DUOERURUDXFKWKDWHLQHQ1DFKEDUQGHU:DVVHUWULQNW Lösung 'HP'HXWVFKHQJHKÐUWGHU)LVFK Nr.

Hausfarbe *HOE

Nationalität 1RUZHJHU

Haustier .DW]H

Getränk :DVVHU

Zigarettenmarke 'XQKLOO

%ODX

'¾QH

3IHUG

7HH

0DUOERUR

5RW

%ULWH

9RJHO

0LOFK

3DOO0DOO

*UÖQ

'HXWVFKHU

)LVFK

.DIIHH

5RWKPDQQV

:HL¹

6FKZHGH

+XQGH

%LHU

:LQILHOG

:DUPXSV

Sprachliche Warm-ups

Wortstafette =LHO

1HXH0RWLYDWLRQLP7UDLQLQJ

$UW

.RQ]HQWUDWLRQVÖEXQJ

)RUP

*UXSSH

'DXHU

0LQXWHQ

0DWHULDO

%DOO

Durchführung 'LH*UXSSHVWHOOWVLFKLP.UHLVDXI'HUMHQLJHGHUGHQ%DOOKDWEHJLQQWLQGHPHU GDVHUVWH:RUWHLQHV6DW]HVQHQQW]XP%HLVSLHO„Als“RGHU„Dieo'DQDFKZLUIW HU GHQ %DOO ZHLWHU 'HU Q¾FKVWH PXVV GHQ 6DW] ZHLWHU YHUYROOVW¾QGLJHQ DOVR GDV ]ZHLWH :RUW VDJHQ XQG GDEHL GHQ ELVKHU JHELOGHWHQ 6DW] ZLHGHUKROHQ ]XP %HL VSLHO„Als wir“RGHU„Die Computer“. 9DULLHUW ZHUGHQ NÐQQHQ GLH 5HJHOQ IÖU GDV :DUPXS(QGH $P (QGH GHV :DUPXSVPXVVGHU/HW]WHHLQHQNRPSOHWWHQ6DW]YHUYROOVW¾QGLJHQ 'DV:DUPXSLVW]X(QGHZHQQ • DOOHHLQPDOGUDQZDUHQ • GHU6DW]PHKUDOV[\:ÐUWHUKDW 5HODWLYVFKZLHULJLVWGLH]ZHLWH9DULDQWHGDGHU6DW]PLWHLQHUEHVWLPPWHQ:RUW ]DKOYROOVW¾QGLJVHLQPXVV

6SUDFKOLFKH:DUPXSV

Das Wortsuchquadrat =LHO

'LH.RQ]HQWUDWLRQDXIHLQHDQGHUH6DFKHOHQNHQ

$UW

.RQ]HQWUDWLRQVÖEXQJ

)RUP

'LH7HLOQHKPHUDUEHLWHQDOOHLQHRGHUDOV7DQGHP

'DXHU

r0LQXWHQ

0DWHULDO

$XIJDEHQEODWW

Durchführung %HL GLHVHU .RQ]HQWUDWLRQVÖEXQJ ELWWHQ ZLU 6LH IROJHQGH :ÐUWHU VR VFKQHOO ZLH PÐJOLFK]XILQGHQ75$809,6,21=,(/(5)2/*9(575$8(1 Die Regeln • -HGHV:RUWNRPPWQXUHLQPDOYRU • 'LH%XFKVWDEHQGHVMHZHLOLJHQ:RUWHVNÐQQHQKRUL]RQWDOYHUWLNDORGHUGLDJR QDODQJHRUGQHWVHLQ • (VVLQGLPPHUEHLGH5LFKWXQJHQPÐJOLFK%HLVSLHO75$80XQG08$57 'LH=HLWO¾XIW

:DUPXSV

Das Wortsuchquadrat V

N

B

F

I

F

E

V

U

F

N

I

N

G

N

O

I

S

I

V

V

N

F

L

P

E

N

E

E

Q

V

G

L

U

U

E

Z

R

L

F

Z

V

R

E

V

E

T

F

O

B

B

F

A

T

I

R

E

O

F

A

V

V

B

Z

A

Z

G

L

R

I

N

F

M

U

A

R

T

G

E

E

V

V

E

M

V

I

G

I

T

R

B

N

F

U

B

E

F

E

E

F

6SUDFKOLFKH:DUPXSV

Lösung zum Wortsuchquadrat 'LH/ÐVXQJVZÐUWHUVLQGLQGHU7DEHOOHPDUNLHUW TRAUM, VISION, ZIEL, ERFOLG, VERTRAUEN V

N

B

F

I

F

E

V

U

F

N

I

N

G

N

O

I

S

I

V

V

N

F

L

P

E

N

E

E

Q

V

G

L

U

U

E

Z

R

L

F

Z

V

R

E

V

E

T

F

O

B

B

F

A

T

I

R

E

O

F

A

V

V

B

Z

A

Z

G

L

R

I

N

F

M

U

A

R

T

G

E

E

V

V

E

M

V

I

G

I

T

R

B

N

F

U

B

E

F

E

E

F

:DUPXSV

Die Donaudampfschifffahrtsgesellschaft =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

(LQ]HOÖEXQJRGHU=ZHLHUWHDPV

'DXHU

0LQXWHQ

0DWHULDO

NHLQV

Durchführung $Q GLH )OLSFKDUW ZLUG '21$8'$03)6&+,)))$+576*(6(//6&+$)7 JH VFKULHEHQ-HGHV7HDPPXVVLQ]ZHL0LQXWHQDXVGLHVHP:RUWVRYLHOHQHXH:ÐU WHUZLHPÐJOLFKELOGHQ%HLVSLHOVZHLVHd7DVFKHo7UDXPo (V GÖUIHQ QXU GLH %XFKVWDEHQ YHUZHQGHW ZHUGHQ GLH LQ GHP $XVJDQJVZRUW YRUKDQGHQVLQG7HLOHGHV$XVJDQJVZRUWHVJHOWHQQLFKWZLH]XP%HLVSLHOd*HVHOO VFKDIWo d6FKLIIo=XO¾VVLJVLQG QXU :ÐUWHU PLW PLQGHVWHQVYLHU%XFKVWDEHQ *H ZRQQHQKDWGDV7HDPZHOFKHVQDFK$EODXIGHU=HLWGLHPHLVWHQ:ÐUWHUJHIXQGHQ KDW Variante 'DV$XVJDQJVZRUWEH]LHKWVLFKDXIGDV6HPLQDUWKHPDEHLVSLHOVZHLVH6RIWZDUH SURGXNWH

6SUDFKOLFKH:DUPXSV

Stadt, Land, Fluss =LHO

$XIZ¾UPHQQDFK3DXVHQ

$UW

'HQNVSRUWÖEXQJ

)RUP

(LQ]HOÖEXQJ

'DXHU

0LQXWHQ

0DWHULDO

$XIJDEHQEODWW

Durchführung -HGHU EHNRPPW HLQHQ ¶EXQJV]HWWHO DXI GHP YHUVFKLHGHQH 5XEULNHQ VWHKHQ )ÖU MHGH5XEULNPXVVHLQ:RUWJHIXQGHQZHUGHQ$OOH:ÐUWHUPÖVVHQPLWGHPVHOEHQ $QIDQJVEXFKVWDEHQEHJLQQHQ :HOFKHU %XFKVWDEH GDV LVW ZLUG VR HUPLWWHOW HLQHU DXV GHU *UXSSH VDJW LP .RSI GDV $OSKDEHW DXI (LQH ZHLWHUH 3HUVRQ DXV GHU *UXSSH UXIW LUJHQGZDQQ d6WRSSo(VZLUGPLWGHP%XFKVWDEHQEHJRQQHQEHLGHPGLHHUVWH3HUVRQJHUDGH DQJHNRPPHQLVW)DOOVQÐWLJVDJWGLH3HUVRQGDV$OSKDEHWDXFKPHKUPDOVKLQWHU HLQDQGHU DXI $OOH YHUVXFKHQ VR VFKQHOO ZLH PÐJOLFK GLH 5XEULNHQ PLW GHQ SDV VHQGHQ%HJULIIHQ]XIÖOOHQ:HUDOVHUVWHUIHUWLJLVWUXIWd6WRSSo$OOH7HLOQHKPHU KÐUHQVRIRUWDXI]XVFKUHLEHQ )ÖUMHGHQJHIXQGHQHQXQGDXIJHVFKULHEHQHQ%HJULIIJLEWHV3XQNWH 3XQNWH 3XQNWH 3XQNWH

:HQQPHKUHUHGHQVHOEHQ%HJULIIDXIJHVFKULHEHQKDEHQ :HQQDOOHXQWHUVFKLHGOLFKH%HJULIIHLQGHU5XEULNJHIXQGHQKD EHQ :HQQ MHPDQG DOV HLQ]LJHU HLQHQ %HJULII IÖU HLQH 5XEULN DXIJH VFKULHEHQKDW

'DV:DUPXSLVW]X(QGHZHQQ

• MHPDQGHLQHEHVWLPPWH3XQNW]DKOHUUHLFKWKDW • HLQHEHVWLPPWH$Q]DKOYRQ5XQGHQGXUFKJHIÖKUWZRUGHQLVW

:DUPXSV

)ÖUGLH%HQHQQXQJGHU5XEULNHQJLEWHVDXFKYHUVFKLHGHQH0ÐJOLFKNHLWHQ Variante 1 klassisch Stadt Land 5HJHQVEXUJ 5XP¾QLHQ Variante 2 thematisch Computer Word )HVWSODWWH

Fluss 5KHLQ

Excel

Name 5ÖGLJHU

Tier 5DWWH

Punkte

PowerPoint

Acrobat Punkte Reader )RUPDWYRUODJH )XQNWLRQ )ROLHQOD\RXW )RUWODXIHQG

Variante 3 allgemein Berühmte Personen %DFK

Filme

Musik

%DPEL

%HHWKRYHQV %DGPLQWRQ 6LQIRQLH

Sportart

Speisen

Punkte

%UDWKHULQJ

(LQIÖKUXQJ

Events

Einführung d'DV6SLHOLVWGDVHLQ]LJHZDV0HQVFKHQZLUNOLFKHUQVWQHKPHQ GHVKDOEVLQG6SLHOUHJHOQ¾OWHUDOVDOOH*HVHW]Ho 1DFKEdmund Burke

0HQVFKHQ OHUQHQ VSLHOHQG 'DV LVW EHL .LQGHUQ XQG (UZDFKVHQHQ VR (YHQWV VLQG :LHGHUKROXQJVÖEXQJHQ%HNDQQWH/HUQLQKDOWHZHUGHQGXUFKZHWWEHZHUEVRULHQWLHU WHV /HUQHQ DEJHIUDJW %HNDQQWH )HUQVHKVKRZV ZLH d'HU JUR¹H 3UHLVo RGHU d:HU ZLUG 0LOOLRQ¾U"o VLQG GDV 9RUELOG GHU (YHQWV 9LHOH 7HLOQHKPHU NHQQHQ GLH 6HQ GXQJHQXQGVLQGGDGXUFKEHVRQGHUVPRWLYLHUW(LQZHLWHUHU$QUHL]VLQGGLH3UHLVH GLHGHU6LHJHUJUXSSHZLQNHQZLH]XP%HLVSLHO7DVVHQRGHU0RXVHSDGV 'DV/HUQHQPLW(YHQWVKDWIROJHQGH9RUWHLOH (VZLUGDNWLYJHOHUQW ¶EXQJVHUIROJHVLQG/HUQHUIROJHXQGZHUGHQDOVVROFKHXQPLWWHOEDUVLFKWEDU 'XUFKGLH:HWWEHZHUEVVLWXDWLRQZLUGGLH/HUQJUXSSHDNWLYLHUWXQGPRWLYLHUW 'HU/HUQVWRIIZLUGGXUFKGLH:LHGHUKROXQJJHVLFKHUWXQGJHIHVWLJW d7URFNHQHo,7,QKDOWHZHUGHQORFNHUYHUSDFNW 'XUFKGLH)HUQVHKYRUELOGHUKDEHQVLHHLQHQKRKHQ:LHGHUHUNHQQXQJVZHUW %HL(YHQWVZLUGVR]XVDJHQdGXUFKGLH+LQWHUWÖUJHOHUQWo'LH*UXSSHGLHPLW HLQHUULFKWLJHQ$QWZRUWLQ)ÖKUXQJJHKWZLUGGDPLWHLQSRVLWLYHV(UOHEQLVYHUELQ GHQ XQG VLFK GLH $QWZRUW HQWVSUHFKHQG JXW PHUNHQ NÐQQHQ 'DV *OHLFKH JLOW LP XPJHNHKUWHQ )DOO 7UHWHQ GLH *UXSSHQ LQ )RUP HLQHV :HWWEHZHUEV DQ PRWLYLHUW GLHV]XV¾W]OLFKXQGG\QDPLVLHUWGLH/HUQVLWXDWLRQ'XUFKGLH(YHQWVHQWVWHKWHLQH JXWH*UXSSHQG\QDPLNGHQQHVJHZLQQWRGHUYHUOLHUWLPPHUGLHJDQ]H*UXSSHXQG QLFKWHLQHHLQ]HOQH3HUVRQ6FKZ¾FKHUH/HUQHUZHUGHQGDGXUFKQLFKWEOR¹JHVWHOOW XQGVFKQHOOHUH/HUQHUZHUGHQYRQGHU*UXSSHQLFKWDOV6WUHEHUVRQGHUQDOV0ÐJ OLFK0DFKHUEHWUDFKWHW (LQ ZLFKWLJHU 8QWHUVFKLHG ]X GHQ )HUQVHKYRUELOGHUQ EHVWHKW GDULQ GDVV GLH /HUQHYHQWV QLFKW GHQ 6FKZHUSXQNW DXI HLQ]HOQH )DNWHQ OHJHQ VRQGHUQ YRU DOOHP DXI =XVDPPHQK¾QJH GHU 6RIWZDUH 1HEHQ :LHGHUKROXQJVIUDJHQ NÐQQHQ DXFK 7UDQVIHUIUDJHQ HLQJHEDXW ZHUGHQ EHL GHQHQ EHUHLWV *HOHUQWHV DXI QHXH =XVDP PHQK¾QJHÖEHUWUDJHQZLUG

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

(YHQWV

(YHQWVHLJQHQVLFKEHVRQGHUVJXWIÖUGHQ6HPLQDUDEVFKOXVVXPUHOHYDQWH/HUQ LQKDOWHQRFKHLQPDO]XZLHGHUKROHQ Tipps zur Durchführung von Events40 'LH(YHQWVZHUGHQYRQGHQ7HLOQHKPHUQVHKUHUQVWJHQRPPHQ+¾XILJNRPPWHV Z¾KUHQG GHU 'XUFKIÖKUXQJ ]X QLFKW JDQ] NODUHQ 6LWXDWLRQHQ LQ GHQHQ GLH 6HPL QDUOHLWXQJHQWVFKHLGHQPXVV • REGLH$QWZRUWULFKWLJRGHUIDOVFKLVW • REVLH+LOIHVWHOOXQJHQJLEWRGHUQLFKW 8PGLHVH3UREOHPH]XPHLVWHUQLVWHLQH5HJHOEHVRQGHUVZLFKWLJGLHYRU%H JLQQGHV(YHQWVDXIJHVWHOOWZLUG Die Seminarleitung hat immer Recht! 0LW GLHVHU 5HJHO NÐQQHQ 6LH LP 9HUODXI GHV (YHQWV DOOH .RQIOLNWH XQG 8QUHJHO P¾¹LJNHLWHQOÐVHQ'LH(UIDKUXQJKDWDXFKJH]HLJWGDVVGLH7HLOQHKPHUGLHVH5H JHO DN]HSWLHUHQ ZHQQ VLH YRU %HJLQQ YRQ GHU 6HPLQDUOHLWXQJ DXIJHVWHOOW ZXUGH 'DPLWHVQLFKW]X'LVNXVVLRQHQÖEHUGLH5HJHOQNRPPWPÖVVHQGLHVHYRU%HJLQQ DXVIÖKUOLFKHUNO¾UWZHUGHQ'LH6SLHOOHLWXQJZDFKWÖEHUGLH(LQKDOWXQJGHU5HJHOQ XQGVRUJWGDIÖUGDVVQLHPDQGEODPLHUWRGHUEOR¹JHVWHOOWZLUG

9JO.DSLWHO$QIDQJVVLWXDWLRQHQ

'HU*UR¹H3UHLV

Der Große Preis =LHO

6LFKHUXQJGHU/HUQ]LHOH

$UW

(YHQW$EVFKOXVVTXL]EHLGHPYHUVFKLHGHQH7UDLQLQJVLQKDOWH ZLHGHUKROWZHUGHQ

)RUP

4XL]EHLGHPYHUVFKLHGHQH*UXSSHQJHJHQHLQDQGHUDQWUHWHQ

'DXHU

3UR6SLHOVSDOWHFLUFDr0LQXWHQ

0DWHULDO

4XL]ZDQGPLW5XEULNHQ)UDJHXQG$QWZRUWNDUWHQ3UHLVH

Durchführung %HLP*UR¹HQ3UHLVWUHWHQ]ZHLELVYLHU7HDPVJHJHQHLQDQGHUDQ$OOH7HDPVEH DQWZRUWHQ)UDJHQGLHYRQGHU6HPLQDUOHLWXQJJHVWHOOWZHUGHQ*HZRQQHQKDWGDV 7HDPGDVDP(QGHGHV:HWWEHZHUEVGLHPHLVWHQ3XQNWHKDW *UXQGODJH LVW HLQH 4XL]ZDQG PLW PHKUHUHQ 5XEULNHQ ,QQHUKDOE GHU 5XEULNHQ JLEWHVMHIÖQI)UDJHQ GHUHQ6FKZLHULJNHLWVJUDGPLWGHU+Ð KH GHU 3XQNWH DQVWHLJW $OOH )UDJHQ EH]LHKHQ VLFK DXI GHQ LP .XUV EHKDQGHOWHQ 6WRII=XV¾W]OLFKNDQQHVDXFKHLQHVRJHQDQQWH$=6SDOWHJHEHQGLHNHLQH,7 ,QKDOWHHQWK¾OWVRQGHUQ$OOJHPHLQHV6FKHU]IUDJHQRGHUVSH]LHOOH)UDJHQ]XP8Q WHUQHKPHQ

(YHQWV

Quizwand %HLVSLHODXVGHP%HUHLFK:RUGIRU:LQGRZV;3 Formatierung

Serienbrief

Index und Verzeichnisse

Makros

AutoKorrektur

20

20

20

20

20

40

40

40

40

40

60

60

60

60

60

80

80

80

80

80

100

100

100

100

100

'HU*UR¹H3UHLVPLWIÖQI6SDOWHQ5XEULNHQ GDXHUWLQVJHVDPWFLUFDr0LQX WHQ'LH4XL]ZDQGPLWIÖQIPDOIÖQI)UDJHXQG$QWZRUWIHOGHUQNDQQEHOLHELJXP ZHLWHUH 5XEULNHQ XQG )UDJHQ HUJ¾Q]W RGHU DXFK JHNÖU]W ZHUGHQ $OV )DXVWUHJHO JLOWGDVVGLH6SLHO]HLWSUR6SDOWHUXQGELV0LQXWHQEHWU¾JW 9RU GHP %HJLQQ GHV *UR¹HQ 3UHLVHV ZHUGHQ PHKUHUH 7HDPV JHELOGHW -HGHV 7HDP EHVWHKW DXV r 0LWJOLHGHUQ 'LH 7HDPV JHEHQ VLFK HLQHQ *UXSSHQQDPHQ ]XP %HLVSLHO d'LH &KDPSLJQRQVo d'LH YLHU +HOGHQo d'U 3LQJHOV 6HOEVWHUIDK UXQJVJUXSSHo ,P 9HUODXI GHV (YHQWV ZHUGHQ GLH *UXSSHQ PLW LKUHQ MHZHLOLJHQ 1DPHQDQJHVSURFKHQ'LH1DPHQGHU*UXSSHQZHUGHQIÖUDOOHVLFKWEDUQHEHQGDV 4XL]UDVWHU JHVFKULHEHQ XQG MHGH *UXSSH EHNRPPW YRUDE 3XQNWH DXI LKUHP 6WDUWNRQWRJXWJHVFKULHEHQ Die Champignons

Die vier Helden

Dr. Pingels Selbsterfahrungsgruppe

Paris

500 Punkte

500 Punkte

500 Punkte

500 Punkte

Gesamtpunkte

Gesamtpunkte

Gesamtpunkte

Gesamtpunkte

'HU*UR¹H3UHLV

Regeln 'LH*UXSSHGLHEHJLQQWZLUGSHU/RVEHVWLPPW6LHZ¾KOWHLQEHOLHELJHV)HOGDXV GHU4XL]ZDQGDXV]XP%HLVSLHOd)RUPDWLHUXQJo$QVFKOLH¹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¾FKVWH *UXSSH ÖEHUOHJHQ RE VLH GLHVH )UDJH DQQHKPHQ PÐFKWH 6REDOG GLH *UXSSH GLH)UDJHDQQLPPW JHOWHQ GLHJOHLFKHQ 5HJHOQ6LHNDQQGLH3XQNWHPLW HLQHU ULFKWLJHQ $QWZRUW JHZLQQHQ XQG EHL HLQHU IDOVFKHQ $QWZRUW YHUOLHUHQ 'LH *UXSSH LVW QLFKW YHUSIOLFKWHW GLH )UDJH DQ]XQHKPHQ /HKQW GLH *UXSSH DE ZLUG GLH QDFKIROJHQGH *UXSSH JHIUDJW RE VLH GLH )UDJH EHDQWZRUWHQ PÐFKWH XQG VR ZHLWHU (LQH )UDJH ZLUG DXFK GDQQ ZHLWHUJHJHEHQ ZHQQ GLH ]ZHLWH *UXSSH GLH )UDJH IDOVFK EHDQWZRUWHW KDW :LUG GLH )UDJH YRQ DOOHQ *UXSSHQ GLH VLH DQJH QRPPHQKDEHQIDOVFKEHDQWZRUWHWVREHNRPPHQDOOH7HDPVGLH3XQNWHDEJH]R JHQXQGGHU7UDLQHUOÐVWGLH)UDJHDXI1LPPWNHLQH*UXSSHGLH)UDJHDQVRYHU IDOOHQ GLH 3XQNWH XQG GDV (YHQW ZLUG PLW GHUMHQLJHQ *UXSSH IRUWJHVHW]W GLH XUVSUÖQJOLFKDQGHU5HLKHZDU=XP%HLVSLHO'LH)UDJHZLUG]XHUVWDQ*UXSSH JHVWHOOW 'LHVH EHDQWZRUWHW GLH )UDJH IDOVFK 'DQDFK ZLUG *UXSSH JHIUDJW VLH OHKQWGLH)UDJHDE*UXSSHQLPPWGLH)UDJHDQXQGEHDQWZRUWHWVLHULFKWLJ6LH EHNRPPWGLH3XQNWHJXWJHVFKULHEHQ$OVQ¾FKVWHVLVWGLH*UXSSHDQGHU5HLKHGLH HQWVSUHFKHQG GHU $XVJDQJVUHLKHQIROJH GUDQ JHZHVHQ Z¾UH ,Q XQVHUHP %HLVSLHO IDOOLVWGLHVGLH*UXSSH'XUFKGLH¶EHUQDKPHYRQIDOVFKEHDQWZRUWHWHQ)UDJHQ NDQQHLQH*UXSSHK¾XILJHU]XP=XJHNRPPHQDOVDQGHUH*UXSSHQ6LHKDWMHGRFK HLQKÐKHUHV5LVLNR3XQNWH]XYHUOLHUHQ ,P8QWHUVFKLHG]XU)HUQVHKVKRZNRPPWQDFKMHGHUULFKWLJEHDQWZRUWHWHQ)UDJH GLHQ¾FKVWH*UXSSHDQGLH5HLKH'LHVLVWQRWZHQGLJGDPLWDOOH7HDPVPÐJOLFKVW RIWDQGLH5HLKHNRPPHQ $OOH)HOGHUNÐQQHQQXUHLQPDODXVJHZ¾KOWZHUGHQGLHEHUHLWVJHZ¾KOWHQ)HOGHU ZHUGHQYRQGHU6HPLQDUOHLWXQJDXIGHU4XL]ZDQGGXUFKJHVWULFKHQ 1HEHQ GHQ QRUPDOHQ )UDJHQ JLEW HVDXFK 6RQGHUIHOGHUIÖUGLHEHVRQGHUH%H GLQJXQJHQJHOWHQ:HOFKHVGHU)HOGHUHLQ6RQGHUIHOGLVWZHL¹DEHUQXUGLH6HPL QDUOHLWXQJGLH*UXSSHQNÐQQHQGLHVH6RQGHUIHOGHUDXIGHU4XL]ZDQGQLFKWHUNHQ QHQ

(YHQWV

Sonderfelder Joker (-), Glücksfrage (5) und Risiko (0) 'LH6RQGHUIHOGHUKHEHQGLHXUVSUÖQJOLFKH3XQNW]DKOGHU)HOGHUDXI Joker (-): %HL HLQHP -RNHU EHNRPPW GLH *UXSSH 3XQNWH RKQH GDIÖU HLQH )UDJH EHDQWZRUWHQ ]X PÖVVHQ :¾KOW GLH *UXSSH ]XP %HLVSLHO GDV )HOG Makros 40KLQWHUGHPVLFKHLQ-RNHUYHUELUJWJHZLQQWVLH3XQNWHREZRKOHVHLQr 3XQNWH)HOGLVW Wichtig:-RNHUNÐQQHQQLFKWZHLWHUJHJHEHQZHUGHQ Glücksfrage (5):%HLHLQHU*OÖFNVIUDJHNDQQGLH*UXSSHNHLQH3XQNWHYHUOLHUHQ DXFK QLFKW ZHQQ VLH GLH )UDJH IDOVFK EHDQWZRUWHW (LQH IDOVFK EHDQWZRUWHWH *OÖFNIUDJHNDQQDQGLHQDFKIROJHQGHQ*UXSSHQZHLWHUJHJHEHQZHUGHQ$XFKGLH *UXSSH ZHOFKH GLH )UDJH ÖEHUQLPPW YHUOLHUW NHLQH 3XQNWH ZHQQ VLH GLH )UDJH IDOVFKEHDQWZRUWHW Risiko (0): %HL5LVLNRHQWVFKHLGHWGLH*UXSSHZLHYLHOH3XQNWHVLHEHLGHU)UDJH VHW]HQPÐFKWH'LHVH(QWVFKHLGXQJI¾OOWGDV7HDPEHYRUHVGLH)UDJHJHKÐUWKDW 'DEHLGDUIVLHKÐFKVWHQVVRYLHOH3XQNWHVHW]HQZLHVLHDXILKUHP.RQWRKDW6ROO WHHLQH*UXSSH3XQNWHDXILKUHP.RQWRKDEHQNDQQLKUHLQ%HWUDJYRQ3XQN WHQJHZ¾KUWZHUGHQ2EGLHVH5HJHODQJHZHQGHWZLUGRGHUQLFKWPXVVDOOHUGLQJV GLH6HPLQDUOHLWXQJYRU%HJLQQIHVWJHOHJHQ 5LVLNRIUDJHQVLQGVFKZHUHUDOVQRU PDOH)UDJHQXQGEHVWHKHQDXV]ZHL7HLOIUDJHQ=XU:HUWXQJPÖVVHQEHLGH)UDJHQ ULFKWLJEHDQWZRUWHWZHUGHQ6RQVWLVWGHUJHVHW]WH%HWUDJYHUORUHQ Wichtig:5LVLNRIUDJHQNÐQQHQQLFKWZHLWHUJHJHEHQZHUGHQ 'DPLW GHU 7UDLQHU ZHL¹ KLQWHU ZHOFKHP )HOG VLFK GLH 6RQGHUIUDJHQ YHUVWHFNHQ JLEWHVHLQHEHVRQGHUH0DWUL[ Formatierung

Serienbrief

20

20

Risiko

Makros

AutoKorrektur

Risiko

20

20

40

40

Joker

40

60

60

60

60

Risiko

80

80

80

80

Glücksfrage

Risiko

Risiko

100

100

100

40

80

100

100

Risiko

Risiko

Index und Verzeichnisse

20

40

60

'HU*UR¹H3UHLV

Ende und Masterfrage 'DV(YHQWHQGHNDQQXQWHUVFKLHGOLFKGHILQLHUWZHUGHQ • :HQQDOOH)UDJHQEHDQWZRUWHWVLQG • ZHQQHLQHEHVWLPPWH$Q]DKOYRQ)HOGHUQDXIJHUXIHQVLQG -HGH 5XQGH ZLUG ]X (QGH JHVSLHOW :HQQ GLHHUVWHQGUHL*UXSSHQEHUHLWVGUHL 0DODQGHU5HLKHZDUHQGDQQEHNRPPWDXFKGLHYLHUWH*UXSSHQRFKHLQH&KDQFH HLQH )UDJH ULFKWLJ ]X EHDQWZRUWHQ *HKW GDV (YHQW QLFKW DXI GDV KHL¹W HV JLEW QLFKW JOHLFK YLHOH )UDJHIHOGHU IÖU DOOH 7HDPV HQGHW GDV (YHQW QDFK GHU OHW]WHQ 5XQGHGLHYROOVW¾QGLJJHVSLHOWZHUGHQNDQQ'DEHLNÐQQHQDXFKHLQELV]ZHL)HO GHUGHU4XL]ZDQGDXV*OHLFKKHLWVJUÖQGHQRIIHQEOHLEHQ 'LHOHW]WH)UDJHLVWGLH0DVWHUIUDJH$OOHQ7HDPVZLUGGLH0DVWHUIUDJHJHVWHOOW %HYRU GLH )UDJH ODXW YRUJHOHVHQ ZLUG PÖVVHQ DOOH *UXSSHQ DXI HLQHQ =HWWHO VFKUHLEHQZLHYLHOH3XQNWHVLHEHLGLHVHU)UDJHVHW]HQ-HGH*UXSSHNDQQPD[L PDO GLH +ÐKH LKUHV HLJHQHQ 3XQNWHVWDQGV VHW]HQ $OOH *UXSSHQ VHW]HQ YHUGHFNW GDVKHL¹WVLHVFKUHLEHQLKUHQ*UXSSHQQDPHQXQGGLH3XQNWHDXIHLQHQ=HWWHOXQG JHEHQ GLHVHQ EHL GHU 4XL]OHLWXQJ DE 'DQDFK ZLUG GLH 0DVWHUIUDJH JHVWHOOW 'LH *UXSSHQ EHUDWHQ VLFK XQG VFKUHLEHQ LKUH $QWZRUW DXI HLQHQ ZHLWHUHQ =HWWHO GLH =HWWHO ZHUGHQ YRQ GHU 4XL]OHLWXQJ HLQJHVDPPHOW :HOFKHV 7HDP DOV HUVWHV RGHU OHW]WHV DEJHJHEHQ KDW LVW XQZLFKWLJ :LH YLHO MHGH *UXSSH VHW]W EOHLEW JHKHLP 'DPLWGDV(YHQWELV]XP6FKOXVVVSDQQHQGEOHLEWNDQQIROJHQGH6RQGHUUHJHOYHU HLQEDUWZHUGHQ'LHEHLGHQVFKOHFKWHVWHQ*UXSSHQGÖUIHQGLH'LIIHUHQ]]ZLVFKHQ LKUHP 3XQNWHVWDQG XQG GHP DNWXHOOHQ 3XQNWHVWDQG GHU EHVWHQ *UXSSH VHW]HQ %HLPGLHVHP3XQNWHVWDQGGÖUIHQd'LHYLHU+HOGHQo3XQNWHXQGd'U3LQJHOV 6HOEVWHUIDKUXQJVJUXSSHo3XQNWHVHW]HQ Die Champignons

500 540 480 580 600

Punkte Punkte Punkte Punkte Punkte

Gesamtpunkte

Die vier Helden

500 480 420 460 300

Punkte Punkte Punkte Punkte Punkte

Gesamtpunkte

Dr. Pingels Selbsterfahrungsgruppe 500 300 380 460 360

Punkte Punkte Punkte Punkte Punkte

Gesamtpunkte

Paris

500 600 680 720 800

Punkte Punkte Punkte Punkte Punkte

Gesamtpunkte

6REDOGDOOH*UXSSHQLKUH$QWZRUWHQHLQJHUHLFKWKDEHQJLEWGHU4XL]PDVWHUGLH /ÐVXQJEHNDQQW$OOH*UXSSHQHUKDOWHQGLHJHVHW]WHQ3XQNWHDXILKU.RQWRZHQQ VLHGLH0DVWHUIUDJHULFKWLJEHDQWZRUWHWKDEHQ,VWGLH)UDJHIDOVFKEHDQWZRUWHWVR ZHUGHQGLH3XQNWHDEJH]RJHQ*HZRQQHQKDWGLH*UXSSHPLWGHQPHLVWHQ3XQN WHQ-HW]WLVWHV=HLWIÖUGLH6LHJHUHKUXQJ

(YHQWV

Konzeption und Erstellung des Großen Preises $XVGHP7KHPHQEHUHLFKGHV7UDLQLQJVZHUGHQIÖQI5XEULNHQGHILQLHUW$QVFKOLH ¹HQG ZHUGHQ DXI GLH %HUHLFKH GLH YHUVFKLHGHQHQ 6RQGHUIHOGHU YHUWHLOW 8QJHI¾KU 3UR]HQWGHU)HOGHUNÐQQHQ6RQGHUIHOGHUVHLQ 'DVHUJLEWEHLHLQHU0DWUL[YRQ[)HOGHUQ • =ZHL-RNHU • =ZHL*OÖFNVIUDJHQ • 6HFKV5LVLNR ,Q GLH 4XL]ZDQG ZHUGHQ GLH 7KHPHQ GHU HLQ]HOQHQ 5XEULNHQ HLQJHWUDJHQ =X GHQHLQ]HOQHQ5XEULNHQZHUGHQMHZHLOVIÖQI)UDJHQPLWGHQGD]XJHKÐULJHQ$QW ZRUWHQIRUPXOLHUW'LHHU)UDJHQVLQGHLQIDFKH)UDJHQ-HKÐKHUGLH)HOGZHUWH GHVWR VFKZHUHU ZHUGHQ GLH )UDJHQ ,QKDOWOLFK ZHUGHQ VRZRKO :LHGHUKROXQJVIUD JHQ]XPEHKDQGHOWHQ6WRIIDOVDXFK7UDQVIHUIUDJHQJHVWHOOW Beispiel für einen Großen Preis Formatierung

Serienbrief

20

20

40

40

Risiko

60 80

60 80 Glücksfrage

100

100

Risiko

Risiko

Index und Verzeichnisse

20 Risiko

40 60 Glücksfrage

80 100

Makros

AutoKorrektur

20

20

40

40

Joker

60

60 Joker

80

80

Risiko

Risiko

100

100

'HU*UR¹H3UHLV

Fragen für die Rubrik 1 Formatierung Rubrik 1 Formatierung 20 )UDJH (UO¾XWHUQ 6LH GLH QRWZHQGLJHQ 6FKULWWH XP HLQH 6FKULIWDUW LQ :RUG ]X ¾QGHUQ $QWZRUW 7H[W PDUNLHUHQ GHU JH¾QGHUW ZHUGHQ VROO ,Q GHU 6\PEROOHLVWH GDV 0HQÖ)RUPDWDQNOLFNHQ,P)HOG6FKULIWDUWGLHJHZÖQVFKWH6FKULIWDUWDXVZ¾K OHQ Rubrik 1 Formatierung 40 )UDJH %HVFKUHLEHQ 6LH ZLH LP 3URJUDPP GLH 7H[WIDUEH YHU¾QGHUW ZHUGHQ NDQQ $QWZRUW 0DUNLHUHQ GHV ]X ¾QGHUQGHQ 7H[WHV $QVFKOLH¹HQGDXI GHQ 3IHLO QH EHQGHU6FKDOWIO¾FKH6FKULIWIDUEHNOLFNHQXQGGLHJHZÖQVFKWH)DUEHDXVVXFKHQ Rubrik 1 Formatierung 60 Risiko 0 )UDJH 1HQQHQ 6LH GHQ 8QWHUVFKLHG ]ZLVFKHQ W\SRJUDSKLVFKHQ XQG JHUDGHQ $QIÖKUXQJV]HLFKHQ )UDJH :LH NÐQQHQ W\SRJUDSKLVFKH $QIÖKUXQJV]HLFKHQ LQ HLQHP :RUG 'RNXPHQWGXUFKJHUDGH$QIÖKUXQJV]HLFKHQHUVHW]WZHUGHQ" $QWZRUW 'DV /D\RXW 7\SRJUDSKLVFKH $QIÖKUXQJV]HLFKHQ VLQG OHLFKW JHER JHQQDFKUHFKWVRGHUOLQNV,P8QWHUVFKLHGGD]X]HLJHQJHUDGH$QIÖKUXQJV]HL FKHQVHQNUHFKWQDFKXQWHQ $QWZRUW'D]XZLUGLP0HQÖ([WUDVGDV8QWHUPHQÖ$XWR.RUUHNWXUDQNOLFNW $QVFKOLH¹HQG ZLUG GLH 5HJLVWHUNDUWH $XWR)RUPDW Z¾KUHQG GHU (LQJDEH DQJH Z¾KOW XQG GDV .RQWUROON¾VWFKHQ d7\SRJUDSKLVFKH $QIÖKUXQJV]HLFKHQo GXUFK d*HUDGH$QIÖKUXQJV]HLFKHQoHUVHW]W

(YHQWV

Rubrik1 Formatierung 80 )UDJH%HVFKUHLEHQ6LHZLHHLQHDQGHUHIROJHQGH$EVDW]IRUPDWYRUODJHIHVWJH OHJWZHUGHQNDQQ $QWZRUW$QNOLFNHQGHV0HQÖV)RUPDWXQGGRUWGDV8QWHUPHQÖ)RUPDWYRUODJH DXVVXFKHQ'RUWZ¾KOHQVLHGLH$EVDW])RUPDWYRUODJHIÖUGLHHLQHQDFKIROJHQ GH )RUPDWYRUODJH IHVWJHOHJW ZLUG $QVFKOLH¹HQG Z¾KOHQ 6LH %HDUEHLWHQ XQG NOLFNHQLP)HOG)RUPDWYRUODJHIÖUQ¾FKVWHQ$EVDW]DXIGLH)RUPDWYRUODJHGLH GHPQDFKIROJHQGHQ$EVDW]]XJHZLHVHQZHUGHQVROO Rubrik 1 Formatierung 100 Risiko 0 )UDJH(UNO¾UHQ6LHGHQ%HJULII=LHKSXQNW )UDJH (UO¾XWHUQ 6LH GLH HLQ]HOQHQ 6FKULWWH XP HLQH 7H[WIHOGYHUNQÖSIXQJ DXI]XKHEHQ $QWZRUW(LQ=LHKSXQNWLVWHLQTXDGUDWLVFKHU3XQNWPLWGHPGLH*UÐ¹HHLQHV PDUNLHUWHQ 2EMHNWHV YHU¾QGHUW ZHUGHQ NDQQ 'LHVHU 3XQNW ZLUG PLW GHU 0DXV DQJHNOLFNW XQG VR ODQJH JH]RJHQ ELV GLH JHZÖQVFKWH *UÐ¹H DXI GHP %LOG VFKLUPDQJH]HLJWZLUG $QWZRUW 8P HLQH 7H[WIHOGYHUNQÖSIXQJ DXI]XKHEHQ LVW HV QRWZHQGLJ LQ GLH 6HLWHQOD\RXWDQVLFKW ]X ZHFKVHOQ $QVFKOLH¹HQG ZLUG GDV 7H[WIHOG PDUNLHUW LQ GHPGHU7H[WQLFKWIRUWJHIÖKUWZLUG'D]XZLUGGLH0DXVÖEHUGHP5DKPHQVR EHZHJWELVGHU%LOGVFKLUPHLQHQ9LHUIDFKSIHLO]HLJW'DUDXIKLQZLUGGHU5DK PHQGHV7H[WIHOGHVDQJHNOLFNW$QVFKOLH¹HQGZLUGLQGHU6\PEROOHLVWHDXIGDV 0HQÖ%HDUEHLWHQXQGGRUWDXIGDV8QWHUPHQÖ9HUNQÖSIXQJHQJHNOLFNW,P8Q WHUPHQÖZLUGGDV)HOG7H[WIHOGYHUNQÖSIXQJDXIKHEHQDXVJHZ¾KOW

'HU*UR¹H3UHLV

Fragen für die Rubrik 5 AutoKorrektur Rubrik 5 AutoKorrektur 20 )UDJH1HQQHQ6LHGLHHUIRUGHUOLFKHQ6FKULWWHLQ:RUGXPHLQHQ$XWRUNRUUHN WXU(LQWUDJ]XP.RUULJLHUHQHLQHV5HFKWVFKUHLEIHKOHUVKLQ]X]XIÖJHQ $QWZRUW'D]XJHKHQ6LHDXIGDV0HQÖ([WUDVXQGLQGDV8QWHUPHQÖ$XWRNRU UHNWXU$QVFKOLH¹HQGZLUGLP)HOG(UVHW]HQGDVIDOVFKJHVFKULHEHQH:RUWHLQ JHJHEHQXQGLQGHP)HOG'XUFKZLUGPLWGHUULFKWLJHQ6FKUHLEZHLVHGDV:RUW HLQJHJHEHQ$EVFKOLH¹HQGZLUGGDV)HOG+LQ]XIÖJHQDQJHVWHXHUW

Rubrik 5 AutoKorrektur 40 )UDJH %HVFKUHLEHQ 6LH GLH 0ÐJOLFKNHLW LQ :RUG HLQHQ $XWRNRUUHNWXUHLQWUDJ XP]XEHQHQQHQ $QWZRUW$XIUXIHQGHV0HQÖV([WUDVXQGGHV8QWHUPHQÖV$XWRNRUUHNWXU'D QDFKNOLFNHQ6LHLQGLH/LVWHXQWHUGHP)HOG(UVHW]HQDXIGHQ(LQWUDJXQGUXIHQ GDV)HOG/ÐVFKHQDXI=XGHPJHEHQ6LHLP)HOG(UVHW]HQHLQHQQHXHQ1DPHQ HLQXQGZ¾KOHQ+LQ]XIÖJHQ Rubrik 5 AutoKorrektur 60 Joker )UDJH.HLQH $QWZRUW'LH*UXSSHHUK¾OW3XQNWH

(YHQWV

Rubrik 5 AutoKorrektur 80 Risiko 0 )UDJH 1HQQHQ 6LH HLQH 0ÐJOLFKNHLW ZLH $XWRNRUUHNWXU$XVQDKPHQ LQ GDV 3URJUDPPDXWRPDWLVFKKLQ]XJHIÖJWZHUGHQNÐQQHQ )UDJH(UO¾XWHUQ6LHLQ:RUGZLHGLH$XWR.RUUHNWXUGDUDQJHKLQGHUWZHUGHQ NDQQ EHVWLPPWH .RUUHNWXUHQ DQ GHU *UR¹VFKUHLEXQJ IÖU $ENÖU]XQJHQ YRU]X QHKPHQ $QWZRUW'XUFK$NWLYLHUHQGHV.RQWUROON¾VWFKHQVLP'LDORJIHOG$XWRNRUUHN WXU$XVQDKPHQNÐQQHQ:ÐUWHUDXWRPDWLVFKKLQ]XJHIÖJWZHUGHQ $QWZRUW:¾KOHQ6LHLP0HQÖ([WUDVGDV8QWHUPHQÖ$XWRNRUUHNWXU*HKHQ 6LHDXIGDV)HOG$XVQDKPHQ.OLFNHQ6LHDXIGLH5HJLVWHUNDUWH(UVWHU%XFKVWD EH XQG JHEHQ 6LH GLH JHZÖQVFKWH $ENÖU]XQJ PLW 3XQNW LQ GDV )HOG 1LFKW JUR¹VFKUHLEHQHLQ$QVFKOLH¹HQGZ¾KOHQ6LHGDV)HOG+LQ]XIÖJHQXQGGDQDFK GDV)HOG6FKOLH¹HQ Rubrik 5 AutoKorrektur 100 )UDJH (UNO¾UHQ 6LH ZLH HLQ LQWHJULHUWHV $XWRUNRUUHNWXU6\PERO LQ GLH $XWR .RUUHNWXU(LQWU¾JHJHVSHLFKHUWZHUGHQNDQQ $QWZRUW .OLFNHQ 6LH LP 0HQÖ (LQIÖJHQ DXI 6\PERO XQG GDQDFK DXI GDV JH ZÖQVFKWH6RQGHU]HLFKHQ*HKHQ6LHDXI$XWR.RUUHNWXUXQGVSHLFKHUQ6LHGLH VHQ(LQWUDJ

-HRSDUG\

Jeopardy =LHO

6LFKHUXQJGHU/HUQ]LHOH

$UW

(YHQW$EVFKOXVVTXL]EHLGHPYHUVFKLHGHQH7UDLQLQJV LQKDOWHZLHGHUKROWZHUGHQ

)RUP

4XL]EHLGHPGUHLELVYLHU*UXSSHQJHJHQHLQDQGHUDQWUHWHQ

'DXHU

0LQXWHQFLUFDr0LQXWHQSUR6SDOWH

0DWHULDO

4XL]ZDQG)UDJHXQG$QWZRUWNDUWHQ3UHLVH

Durchführung -HRSDUG\LVWHLQ4XL]EHLGHPNHLQH)UDJHQEHDQWZRUWHWZHUGHQVRQGHUQGLHSDV VHQGH )UDJH ]X HLQHU YRUJHJHEHQHQ $QWZRUW JHVXFKW ZHUGHQ PXVV (LQ %HLVSLHO DXVGHP%HUHLFK,QWHUQHW'LH$QWZRUWGHV4XL]PDVWHUVODXWHW„Das sind Briefe, die elektronisch verschickt werden.“ 'LHULFKWLJH)UDJHGD]XLVW„Was ist eine EMail?“ 'LH)UDJHPXVVYROOVW¾QGLJXQGULFKWLJIRUPXOLHUWZHUGHQ8Q]XUHLFKHQG XQGGDPLWIDOVFKZ¾UHEHLVSLHOVZHLVHGLH]XNXU]H$QWZRUW„E-Mail.“ 'LH4XL]ZDQGEHVWHKWDXVPHKUHUHQ5XEULNHQ,QQHUKDOEGHU5XEULNHQJLEWHV $QWZRUWHQ PLW XQWHUVFKLHGOLFKHQ 1XPPHUQ 6RUWLHUW VLQG GLH 5XEULNHQ QDFK 6FKZLHULJNHLWVJUDGHQ HU$QWZRUWHQ VLQG OHLFKWHU DOV GLH HU$QWZRUWHQ =XU $XIORFNHUXQJ NDQQ HLQH 6FKHU]UXEULN HLQJHEDXW ZHUGHQ%HLGLHVHQ$QWZRUWHQJHKWHVQLFKWXPGLH6FKXOXQJVLQKDOWHVRQGHUQXP DQGHUH7KHPHQ Quizwand %HLVSLHODXVGHP%HUHLFK,QWHUQHW Hardware WWW Suchmaschinen

Newsgroups

E-Mail

(YHQWV

Regeln =X%HJLQQGHV(YHQWVZHUGHQGUHLELVIÖQI*UXSSHQJHELOGHWGLHVLFKMHZHLOVHL QHQ1DPHQJHEHQ]XP%HLVSLHOd)UDQNIXUWHUoRGHUd6\VWHPHo'LH*UXSSHQZHU GHQLPPHUPLWLKUHQMHZHLOLJHQ1DPHQDQJHVSURFKHQ )ÖU DOOH VLFKWEDU ZHUGHQ GLH 1DPHQ GHU *UXSSHQ QHEHQ GDV 4XL]UDVWHU JH VFKULHEHQ-HGH*UXSSHEHNRPPW3XQNWHDXILKU6WDUWNRQWRGDPLWGLH*UXS SHQQLFKWJOHLFKEHLGHUHUVWHQIDOVFKHQ)UDJHDXI3XQNWHVLQNHQNÐQQHQ Mannschaft A Frankfurter

Mannschaft B Systeme

Mannschaft C Gute Daten

Mannschaft D Netzwerk o3

5000 Punkte

5000 Punkte

5000 Punkte

5000 Punkte

Gesamtpunkte

Gesamtpunkte

Gesamtpunkte

Gesamtpunkte

'LH *UXSSH GLH DQI¾QJW ZLUG DXVJHORVW 'LH *UXSSH GDUI VLFK HLQ EHOLHELJHV )HOGDXIGHU4XL]ZDQGDXVVXFKHQ]XP%HLVSLHOd1HZVJURXSVo'HU4XL] PDVWHUOLHVWGLHHQWVSUHFKHQGH$QWZRUWYRU$OOH*UXSSHQGÖUIHQDQWZRUWHQ :HOFKH*UXSSHGLHULFKWLJH)UDJHZHL¹PHOGHWVLFKPLWGHP$XVUXId-HRSDU G\o ]X :RUW ,VW GLH )UDJH ULFKWLJ JHVWHOOW HUK¾OW GLH *UXSSH GLH HQWVSUHFKHQGHQ 3XQNWH)RUPXOLHUWGLH*UXSSHHLQHIDOVFKH)UDJHZHUGHQGHU*UXSSHGLH3XQNWH YRQLKUHP3XQNWHNRQWRDEJH]RJHQXQGGLHDQGHUHQ7HDPVKDEHQHUQHXWGLH&KDQ FHVLFK]X:RUW]XPHOGHQ 1DFKHLQHUULFKWLJJHVWHOOWHQ)UDJHZLUGGDVEHWUHIIHQGH)HOGYRQGHU6HPLQDU OHLWXQJGXUFKJHVWULFKHQ'DV7HDPGDVULFKWLJJHDQWZRUWHWKDWVXFKWGDVQ¾FKVWH )HOGDXV Tipp:,QMHGHU*UXSSHVROOWHHLQ7HLOQHKPHU]XP6SUHFKHUEHVWLPPWZHUGHQrGDV VWHLJHUWGLH¶EHUVLFKWOLFKNHLWXQGGDV*UXSSHQJHIÖKO6RQVWLVWK¾XILJQLFKWPHKU IHVWVWHOOEDUZHOFKH*UXSSHVLFK]XHUVWJHPHOGHWKDW Solofelder 9HUVWHFNWVLFKKLQWHUHLQHP)HOGHLQd6RORoGDUIQXUGLH*UXSSHGLH)UDJHIRUPX OLHUHQGLHGDV)HOGJHZ¾KOWKDW%HLGHQ6RORIHOGHUQZLUGQLFKWXPGHQ%HWUDJGHU )HOGDQ]DKOJHVSLHOWVRQGHUQXPHLQHQEHOLHELJHQ%HWUDJ'LHVHU%HWUDJZLUGYRQ GHU*UXSSHJHVHW]WXQG]ZDUEHYRUVLHGLH$QWZRUWYRUJHOHVHQEHNRPPW'HUELV GDKLQ HUUHLFKWH .RQWRVWDQG GHU *UXSSH LVW GHU PD[LPDOH %HWUDJ GHU YRQ LKU JH VHW]WZHUGHQNDQQ6RORVNÐQQHQEHLHLQHUIDOVFKHQ$QWZRUWQLFKWDQGLHDQGHUHQ *UXSSHQZHLWHUJHJHEHQZHUGHQ

-HRSDUG\

Eventende und Masterfrage 6LQGDOOH)HOGHUGXUFKJHVWULFKHQRGHULVWGLH=HLWDEJHODXIHQNDQQHLQHd0DVWHU DQWZRUWoJHVWHOOWZHUGHQ%HYRUGLH0DVWHUDQWZRUWJHVWHOOWZLUGVHW]WMHGHV7HDP 3XQNWH 'HU (LQVDW] GHU*UXSSHQ LVW JHKHLP -HGH *UXSSH VFKUHLEWLKUHQ(LQVDW] DXI HLQHQ =HWWHO XQG JLEW GLHVHQ EHLP 4XL]PDVWHU DE (V GÖUIHQ VR YLHOH 3XQNWH JHVHW]W ZHUGHQ ZLH GDV 7HDP 3XQNWH DXI VHLQHP .RQWR KDW 'LH JHVHW]WH =DKO PXVVGXUFKWHLOEDUVHLQ $QVFKOLH¹HQG OLHVW GHU 4XL]PDVWHU GLH d0DVWHUDQWZRUWo YRU 'LH *UXSSHQ QR WLHUHQLKUH)UDJHXQGLKUH*UXSSHQEH]HLFKQXQJDXIHLQHPZHLWHUHQ=HWWHOGHQVLH HEHQIDOOV EHLP 4XL]PDVWHU DEJHEHQ 6REDOG DOOH *UXSSHQ LKUH $QWZRUWHQ HLQJH UHLFKWKDEHQJLEWGHU4XL]PDVWHUGLHULFKWLJH)UDJHEHNDQQW-HQDFKGHPREGLH d0DVWHUIUDJHo ULFKWLJ JHVWHOOW ZXUGH RGHU QLFKW ZLUG GHQ *UXSSHQ GLH JHVHW]WH 6XPPHKLQ]XJHUHFKQHWRGHUDEJH]RJHQ*HZRQQHQKDWDP(QGHGLH0DQQVFKDIW GLHDPPHLVWHQ3XQNWHDXILKUHP.RQWRKDW =XU6LHJHUHKUXQJZHUGHQ3UHLVHDQGLH0DQQVFKDIWHQYHUWHLOW Konzeption und Entwicklung von Jeopardy -HRSDUG\ZLUG¾KQOLFKNRQ]LSLHUWZLHd'HU*UR¹H3UHLVo=XHUVWZHUGHQYHUVFKLH GHQH%HUHLFKHDXVGHP7UDLQLQJDOV5XEULNHQGHILQLHUWXQGLQGDV4XL]UDVWHUHLQ JHWUDJHQ'DQDFKZHUGHQDXIGHU4XL]ZDQGGLH6RORIHOGHUYHUWHLOW%HLIÖQI5XE ULNHQHWZDVHFKV6RORIHOGHU 'LH$Q]DKOGHU6RORIHOGHUNDQQYDULLHUHQ$OV5HJHOJLOWGDVVMHGHVGULWWHELV YLHUWH)HOGDXIGHU4XL]ZDQGHLQ6RORIHOGVHLQVROOWH6REOHLEWGDV(YHQWIÖUDOOH 0DQQVFKDIWHQVSDQQHQGXQGMHGH0DQQVFKDIWZ¾KOWZDKUVFKHLQOLFKDXFKPDOHLQ 6RORIHOG

(YHQWV

Quizwand Thema einfügen

Thema einfügen

Thema einfügen

Thema einfügen

Thema einfügen

200

200

200 Solo

200

200 Solo

400 Solo

400

400

400

400

600

600 Solo

600

600

600

800

800 Solo

800

800 Solo

800

1000

1000

1000 Solo

1000

1000

,QGDV4XL]UDVWHUZHUGHQGLH7KHPHQGHUHLQ]HOQHQ5XEULNHQDXVGHP7UDLQLQJ HLQJHWUDJHQ=XMHGHU5XEULNZHUGHQIÖQI$QWZRUWHQIRUPXOLHUW'LHVH$QWZRUWHQ VROOWHQVRSU¾]LVHZLHPÐJOLFKVHLQVRGDVVYRQGHQ*UXSSHQQLFKWPHKUHUHPÐJ OLFKHULFKWLJH)UDJHQJHJHEHQZHUGHQNÐQQHQ 0LW GHU $Q]DKO GHU 3XQNWH HUKÐKW VLFK GHU 6FKZLHULJNHLWVJUDG GHU JHVXFKWHQ )UDJH GLH SUR )HOG JHZRQQHQ ZHUGHQ NÐQQHQ %HL GHQ JHVXFKWHQ )UDJHQ NDQQ VLFK GHU /HUQVWRII DXI EHUHLWV LP 7UDLQLQJ EHKDQGHOWH /HUQLQKDOWH RGHU DXI GDV 7UDQVIHUZLVVHQ GHU 7HLOQHKPHU EH]LHKHQ %HL 6RORIHOGHUQ VROOWH GLH ULFKWLJH )UD JHVWHOOXQJQLFKW]XHLQIDFKVHLQGDPLWGLH*UXSSHGLHDOOHLQHDQWZRUWHQGDUINHL QHQ9RUWHLOKDW'LH0DVWHUDQWZRUWVROOWHUHODWLYVFKZLHULJVHLQ

:HUZLUG0LOOLRQ¾U"

Wer wird Millionär? =LHO

6LFKHUXQJGHU/HUQ]LHOH

$UW

(YHQW$EVFKOXVVTXL]EHLGHPYHUVFKLHGHQH 7UDLQLQJVLQKDOWHZLHGHUKROWZHUGHQ

)RUP

4XL]EHLGHPYHUVFKLHGHQH*UXSSHQJHJHQHLQDQGHUDQWUHWHQ

'DXHU

3UR*UXSSHXQG)UDJHFLUFD0LQXWHQ

0DWHULDO

4XL]ZDQG2YHUKHDGXQG)ROLHQRGHU%HDPHU$QWZRUW NDUWHQ3UHLVH

Durchführung 'LH7HLOQHKPHUZHUGHQLQJOHLFKJUR¹H7HDPVHLQJHWHLOW$OOH*UXSSHQJHEHQVLFK HLQHQ*UXSSHQQDPHQGHUIÖUDOOHVLFKWEDUQHEHQGLH4XL]ZDQGJHVFKULHEHQZLUG ,P9HUODXIGHV(YHQWVZHUGHQGLH7HDPVPLWGLHVHQ1DPHQDQJHVSURFKHQ Quizwand Runde

Schlaumeier

Sparer

Die User

100 500 1000 4000 16.000 32.000 125.000 500.000 1.000.000 Joker 50:50 Telefon/60 Sek. Publikum 1DFKHLQDQGHU EHNRPPHQ GLH *UXSSHQ )UDJHQ ]X GHQ 7UDLQLQJVLQKDOWHQ JHVWHOOW =XMHGHU)UDJHJLEWHVYLHU$QWZRUWPÐJOLFKNHLWHQ9RQGLHVHQ$QWZRUWHQLVWQXU HLQHULFKWLJ'LH)UDJHXQGGLHPÐJOLFKHQ$QWZRUWHQZHUGHQPLWGHP2YHUKHDG SURMHNWRU RGHU SHU %HDPHU HLQJHEOHQGHW 0LW VWHLJHQGHU 3XQNW]DKO ZHUGHQ GLH

(YHQWV

)UDJHQ VFKZLHULJHU 'XUFKJHIÖKUW ZHUGHQ GLH )UDJHQ LQ 5XQGHQ XQG SUR 5XQGH EHNRPPWMHGHV7HDPHLQHHLJHQH)UDJHJHVWHOOW %HL GHP (YHQW GÖUIHQ QLFKW ZLH EHL DQGHUHQ (YHQWV GLH )UDJHQ GHU DQGHUHQ *UXSSHQEHDQWZRUWHWZHUGHQ Quizfolie %HLVSLHODXVGHP%HUHLFK6$35,68&&6$EUHFKQXQJVVRIWZDUHIÖU(QHUJLH YHUVRUJXQJVXQWHUQHKPHQ W elche Beziehung besteht zwischen dem Geschäftspartner und dem V ertragskonto?

1.

1:1

2.

1:2

3.

1:n

4.

keine

Frage

Richtige A ntwort

500

Gewinnstufe, in der 500 Punkte erreicht werden können.

'LH *HZLQQVWXIHQ OLHJHQ IÖU DOOH *UXSSHQ EHL XQG 3XQNWHQ 6R EDOGHLQH*UXSSHHLQH*HZLQQVWXIHHUUHLFKWXQGGLH)UDJHULFKWLJEHDQWZRUWHWKDW VLQGLKUGLHVH3XQNWHVLFKHU%HDQWZRUWHWVLHLPZHLWHUHQ9HUODXIGHV(YHQWVHLQH )UDJHIDOVFKI¾OOWVLHDXIGLHVH*HZLQQVWXIH]XUÖFNXQGVFKHLGHWDXV%HDQWZRUWHW EHLVSLHOVZHLVH HLQ 7HDP GLH 3XQNWH)UDJH IDOVFK GDQQ I¾OOW HV DXI 3XQNWH]XUÖFNXQG GDUINHLQHZHLWHUHQ)UDJHQEHDQWZRUWHQ'DV *OHLFKHJLOWIÖU GLH]ZHLWH*HZLQQVWXIHPLW3XQNWHQ%HDQWZRUWHWHLQH*UXSSHGLHVH)UDJH ULFKWLJNDQQVLHLQGHQQ¾FKVWHQ5XQGHQDXFKZHQQVLHHLQH)UDJHIDOVFKEHDQW ZRUWHWQLFKWPHKUXQWHU3XQNWHIDOOHQ :HQQHLQH*UXSSHDQGHU5HLKHLVWXQGGLH)UDJHJHKÐUWKDWPXVVVLHVLFKHQW VFKHLGHQREVLHGLH)UDJHDQQHKPHQRGHUDEOHKQHQPÐFKWH1LPPWVLHGLH)UDJH DQ KDW GLH *UXSSH HLQH 0LQXWH =HLW GLH )UDJH ]X EHDQWZRUWHQ ,VW GLH $QWZRUW ULFKWLJEHNRPPWVLHGLH3XQNWHJXWJHVFKULHEHQXQGLVWHLQH5XQGHZHLWHU%HDQW ZRUWHWGLH*UXSSHGLH)UDJHIDOVFKVFKHLGHWVLHDXVXQGYHUOLHUWDOOH3XQNWHEH]LH KXQJVZHLVHI¾OOWDXIHLQHWLHIHUH*HZLQQVWXIH]XUÖFN1LPPWGDV7HDPGLH)UDJH QLFKWDQVFKHLGHWGLH*UXSSHDXV6LHI¾OOWDEHUQLFKWDXIHLQH*HZLQQVWXIH]XUÖFN VRQGHUQEHK¾OWLKUH3XQNWH $OOH*UXSSHQEHJLQQHQPLWHLQHU3XQNWH)UDJH

:HUZLUG0LOOLRQ¾U"

Joker -HGHU*UXSSHVWHKHQLQVJHVDPWGUHL-RNHU]XU9HUIÖJXQJ'LHVH-RNHUNÐQQHQ]X MHGHU=HLWXQGDXFKKLQWHUHLQDQGHUHLQJHVHW]WZHUGHQ$XFKGDQQZHQQGLH-RNHU EHUHLWVHLQJHVHW]WZXUGHQLVWGLH*UXSSHQLFKWJH]ZXQJHQGLH)UDJH]XEHDQWZRU WHQ Es gibt folgende Joker: =ZHLIDOVFKH$QWZRUWHQZHUGHQHQWIHUQW 50:50 Joker Telefonjoker

'LH*UXSSHNDQQGHQ-RNHUDQUXIHQGLHVHUKDWGDQQ0L QXWH=HLWGLH)UDJHGHU*UXSSH]XEHDQWZRUWHQ'HU7HOH IRQMRNHU NDQQ HLQ DQGHUHU 7UDLQHU RGHU HLQ .ROOHJH GHU 7HLOQHKPHU VHLQ GHU EHUHLWV WUDLQLHUW ZXUGH 'LHVHU -RNHU NDQQDOWHUQDWLY]XP+DQGEXFKMRNHUHLQJHVHW]WZHUGHQ

60 Sekunden Handbuch Joker

'LH *UXSSH EHNRPPW 0LQXWH =HLW GLH ULFKWLJH $QWZRUW DXV GHQ 6FKXOXQJVXQWHUODJHQ KHUDXV]XVXFKHQ 'LHVHU -R NHUNDQQDOWHUQDWLY]XP7HOHIRQMRNHUHLQJHVHW]WZHUGHQ

Publikumsjoker

'LH *UXSSH NDQQ GDV 3XEOLNXP EHIUDJHQ 'DV 3XEOLNXP ZLUGGXUFKGLH*UXSSHQJHELOGHWGLHDXVJHVFKLHGHQVLQG

Eventende *HZRQQHQKDWGLH*UXSSHGLHDP(QGHGLHPHLVWHQ3XQNWHKDW'LHVLVWDXFKGHU )DOO ZHQQ NHLQH GHU *UXSSHQ HLQH 0LOOLRQHQ 3XQNWH HUUHLFKW KDW $QVFKOLH¹HQG NDQQHLQH6LHJHUHKUXQJPLW3UHLVHQVWDWWILQGHQ Konzeption und Erstellung von „Wer wird Millionär?“ $XVGHP/HUQVWRIIZHUGHQ)UDJHQJHVDPPHOW=XMHGHU)UDJHZHUGHQGLHULFKWLJH $QWZRUW XQG GUHL IDOVFKH $QWZRUWHQ ]XVDPPHQJHVWHOOW 'LH )UDJHQ ZHUGHQ QDFK 6FKZLHULJNHLWVJUDGHQVRUWLHUWLQGHPXQWHQUHFKWVDXIGHU.DUWHGHU]XHUUHLFKHQGH 3XQNWHVWDQGGHUMHZHLOLJHQ5XQGHDXIJHIÖKUWZLUG (LQIDFKH)UDJHQVLQGIÖUGLHHUVWHQ5XQGHQXQGNQLIIOLJHUH)UDJHQIÖUGLHVS¾ WHUHQ(YHQWUXQGHQ(LQH)UDJHPLWHLQHUZDKUVFKHLQOLFKHQXQGGUHLVHKUXQZDKU VFKHLQOLFKHQ $QWZRUWPÐJOLFKNHLWHQ LVW UHODWLY HLQIDFK ]X OÐVHQ GD GLH IDOVFKHQ $QWZRUWHQOHLFKWDXVJHVFKORVVHQZHUGHQNÐQQHQ6FKZLHULJHUZLUGHVZHQQGLH VHOEH )UDJH PLW YLHU ¾KQOLFKHQ $QWZRUWPÐJOLFKNHLWHQ JHVWHOOW ZLUG :LFKWLJ LVW GDVVGLH)UDJHQLQGHQMHZHLOLJHQ5XQGHQXQJHI¾KUJOHLFKVFKZHUVLQGGDPLWVLFK NHLQH 0DQQVFKDIW EHQDFKWHLOLJW IÖKOW 1HEHQ :LHGHUKROXQJVIUDJHQ ]XP 7UDLQLQJ NÐQQHQ LQ GHQ VS¾WHUHQ 5XQGHQ DE 3XQNWHQ PHKU 7UDQVIHUIUDJHQ JHVWHOOW ZHUGHQ6FKOLH¹OLFKVROOHQVLFKGLH*UXSSHQGLH3XQNWHYHUGLHQHQ

(YHQWV

%HLQHXQ5XQGHQXQGGUHL0DQQVFKDIWHQZHUGHQSUR5XQGHGUHL)UDJHQEHQÐ WLJW,QVJHVDPWDOVR)UDJHQ=XU6LFKHUKHLWVROOWHSUR5XQGHPLQGHVWHVQRFKHL QH (UVDW]IUDJH NRQ]LSLHUW ZHUGHQ 'DV KHL¹W HV PÖVVHQ PLQGHVWHQV )UDJHQ HQWZLFNHOW ZHUGHQ 'HU 7UDLQHU NDQQ GDGXUFK GLH )UDJHQ DXVZ¾KOHQ XQG DXI GLH MHZHLOLJH*UXSSHDEVWLPPHQ'LH$QWZRUWHQZHUGHQDXI)ROLHRGHU3RZHU3RLQW ÖEHUWUDJHQGDPLWGLH*UXSSHQDXFKGLHYLHU$QWZRUWPÐJOLFKNHLWHQOHVHQNÐQQHQ Tipp: %HL GHU 9HUWHLOXQJ GHU ULFKWLJHQ $QWZRUWHQ VROOWH GLH HUVWH $QWZRUW QLFKW LPPHUGLHULFKWLJH$QWZRUWVHLQ)ÖUGLH7UDLQHUNÐQQHQDXFK$QWZRUWNDUWHQDQ JHIHUWLJWZHUGHQ6RNDQQVLFKGLH6HPLQDUOHLWXQJLP9HUODXIGHV(YHQWVYROODXI GLH *UXSSHQ NRQ]HQWULHUHQ 'D]X ZHUGHQ GLH )UDJHQ XQG $QWZRUWHQ HLQIDFK NR SLHUWXQGGLHULFKWLJH/ÐVXQJXPUDQGHW%HL)ROLHQNDQQGLH$QWZRUWNDUWHIÖUGLH 6HPLQDUOHLWXQJHLQIDFKKLQWHUGLH.DUWHGHU7HLOQHKPHUJHVWHFNWZHUGHQ Beispiel für eine Antwortkarte W elche Beziehung besteht zwischen dem Geschäftspartner und dem V ertragskonto?

1.

1:1

2.

1:2

3.

1:n

4.

keine

Richtige A ntwort

500

Frage

Gewinnstufe, in der 500 Punkte erreicht werden können.

7HLOQHKPHUTXL]

Teilnehmerquiz =LHO

6LFKHUXQJGHU/HUQ]LHOH

$UW

(YHQW$EVFKOXVVTXL]EHLGHPYHUVFKLHGHQH 7UDLQLQJVLQKDOWHZLHGHUKROWZHUGHQ

)RUP

4XL]EHLGHPYHUVFKLHGHQH*UXSSHQJHJHQHLQDQGHUDQWUHWHQ

'DXHU

FLUFDr0LQXWHQ

0DWHULDO

)UDJHXQG$QWZRUWNDUWHQ3UHLVH

Vorbereitung %HLP 7HLOQHKPHUTXL] ZHUGHQ GLH )UDJHQ QLFKW YRQ GHU 4XL]OHLWXQJ YRUJHJHEHQ VRQGHUQNRPPHQDXVGHU*UXSSH$OVHUVWHVZHUGHQ7HDPVPLWr3HUVRQHQJH ELOGHW -HGH *UXSSH JLEW VLFK HLQHQ 1DPHQ GHU DQ GHU 7DIHO IHVWJHKDOWHQ ZLUG $Q VFKOLH¹HQGKDEHQGLH7HDPV0LQXWHQ=HLWVLFK)UDJHQ]XP7KHPDGHV6H PLQDUVDXV]XGHQNHQ6RZRKOGLH)UDJHDOVDXFKGLHULFKWLJH$QWZRUWZHUGHQJXW OHVEDUDXI0HWDSODQNDUWHQJHVFKULHEHQ'DQDFKZHUGHQGLH)UDJHQYRQGHU6HPL QDUOHLWXQJHLQJHVDPPHOWXQGGRSSHOWH)UDJHQDXVVRUWLHUW'LHYHUVFKLHGHQHQ.DU WHQZHUGHQGXUFKQXPPHULHUWXQGDQHLQH3LQQZDQGJHK¾QJW 0LW GLHVHU 0HWKRGH ZLHGHUKROHQ GLH *UXSSHQ GHQ /HUQVWRII ]ZHLPDO HLQPDO EHLP .RQ]LSLHUHQ GHU )UDJHQ XQG HLQPDO EHLP 4XL] VHOEHU 'LH 7UDLQHU EHNRP PHQ VR HLQHQ JXWHQ (LQEOLFN LQ GHQ /HUQIRUWVFKULWW :HQQ ]X HLQHP EHVWLPPWHQ 7KHPDNHLQHHLQ]LJH)UDJHYRQGHQ7HDPVJHVWHOOWZLUGLVWGDV7KHPDYRQGHQ 7HLOQHKPHUQQRFKQLFKWDXVUHLFKHQGYHUVWDQGHQZRUGHQ Durchführung -HGHV 7HDP EHNRPPW 3XQNWH DXI VHLQ 3XQNWHNRQWR 3HU/RV ZLUG GDV 7HDP EHVWLPPWGDVDQI¾QJW'DV7HDPEHVWLPPWXPZLHYLHOH3XQNWHHVVSLHOHQPÐFK WH'DQDFKZ¾KOWHVHLQH.DUWHDXV]XP%HLVSLHOd1XPPHUo.DQQGLH*UXSSH GLH)UDJHULFKWLJEHDQWZRUWHQEHNRPPWVLHGLH3XQNWHJXWJHVFKULHEHQDQVRQVWHQ ZHUGHQGLHVHDEJH]RJHQ *HZRQQHQKDWGDV7HDPPLWGHQPHLVWHQ3XQNWHQ$OOH7HDPVEHDQWZRUWHQJOHLFK YLHOH)UDJHQ

(YHQWV

Tabu =LHO

:LFKWLJH%HJULIIHYHUVWHKHQXQGHUNO¾UHQ

$UW

(YHQW:LHGHUKROXQJVÖEXQJ

)RUP

*UXSSHQWUHWHQJHJHQHLQDQGHUDQ

'DXHU

r0LQXWHQ3UR%HJULIIr6HNXQGHQ

0DWHULDO

7DEXNDUWHQ6DQGXKU+XSH3UHLVH

Einführung in die Methode 'LH (LQIÖKUXQJ HLQHU QHXHQ 6RIWZDUH LVW PLW GHP (UOHUQHQ HLQHU QHXHQ 6SUDFKH YHUEXQGHQ %HL 7DEX ZHUGHQ )DFKEHJULIIH ZLHGHUKROW XQG JHIHVWLJW +¾XILJ EH KHUUVFKHQGLH7HLOQHKPHU6RIWZDUHEHJULIIHLQ)RUPHLQHVEHVWLPPWHQ.RQWH[WHV ]XP%HLVSLHOLQGHPVLHHLQH'HILQLWLRQZLHGHUJHEHQ$X¹HUKDOEGLHVHV.RQWH[WHV I¾OOWLKQHQ]XGLHVHP%HJULIIQLFKWVHLQ'LHVLVWHLQ,QGL]GDIÖUGDVVGLH%HJULIIH QLFKWZLUNOLFKYHUVWDQGHQZRUGHQVLQG %HL 7DEX ZLUG GDV (UNO¾UHQ YRQ %HJULIIHQ PLWHLJHQHQ:RUWHQ JHIÐUGHUW'LH *UXSSHNDQQHLQHQ%HJULIIQXUHUUDWHQRGHUHUNO¾UHQZHQQVLHGLHJHQDXH%HGHX WXQJGHV%HJULIIVNHQQWZHQQMHPDQGHLQHQ%HJULIIEHL7DEXHUNO¾UHQNDQQKDWHU LKQDXFKYHUVWDQGHQ$X¹HUGHPZHUGHQGLH%HJULIIHQRFKHLQPDOLQHLQHPQHXHQ .RQWH[WZLHGHUKROWXQGVREHVVHUYRQGHQ7HLOQHKPHUQEHKDOWHQ )ÖUGLH7UDLQHUZLUGEHLGLHVHU¶EXQJGHXWOLFKZHOFKH%HJULIIHHYHQWXHOOQRFK HLQPDOLP7UDLQLQJEHKDQGHOWZHUGHQPÖVVHQ Durchführung (UNO¾UW ZHUGHQ EHL 7DEX %HJULIIH 'LH 6FKZLHULJNHLW EHVWHKW GDULQ GDVV IÖU GLH (UNO¾UXQJEHVWLPPWH%HJULIIHWDEXVLQGXQGQLFKWYHUZHQGHWZHUGHQGÖUIHQ=XP %HLVSLHO'HU%HJULIId%XFKXQJVNUHLVoPXVVHUNO¾UWZHUGHQ7DEXVLQGGLH%HJULI IHdELODQ]LHUHQod(LQKHLWod5HFKQXQJVZHVHQoXQGd6SDUWHo

7DEX

Beispielkarte (SAP)

Dieser Begriff wird erklärt

Buchungskreis bilanzieren Einheit

Diese Begriffe sind tabu

Rechnungswesen Sparte

8Q]XO¾VVLJ VLQG EHL GHU (UNO¾UXQJ 7HLOH $ENÖU]XQJHQ XQG $EOHLWXQJHQ GHV :RUWHVGDVHUUDWHQZHUGHQVROO]XP%HLVSLHOd.UHLVod%.odEXFKHQo¶EHUVHW ]XQJHQDXVHLQHUDQGHUHQ6SUDFKHVLQGHEHQIDOOVYHUERWHQ =X %HJLQQ ZLUG GLH /HUQJUXSSH LQ 7HDPV DXIJHWHLOW -HGHV 7HDP VROOWH QLFKW JUÐ¹HU DOV 3HUVRQHQ VHLQ -HGHV 7HDP JLEW VLFK HLQHQ 1DPHQ ,Q MHGHU 5XQGH NRPPHQ]ZHL3HUVRQHQQDFKYRUQH'LHVH3HUVRQHQVWDPPHQQLFKWDXVGHUJOHL FKHQ*UXSSH(LQH3HUVRQEHNRPPWGLH7DEXNDUWHQ,KUH$XIJDEHLVWHVGHUHLJH QHQ*UXSSHLQQHUKDOEHLQHU0LQXWHVRYLHOH:ÐUWHUZLHPÐJOLFK]XHUNO¾UHQ%HL PHKUHUHQ*UXSSHQGÖUIHQDOOH*UXSSHQPLWUDWHQELVDXIGLH*UXSSHGLHGHQ.RQ WUROOHXUVWHOOW 'LH ]ZHLWH 3HUVRQ GHU .RQWUROOHXU SDVVW DXI GDVV NHLQH :ÐUWHU YHUZHQGHW ZHUGHQGLHWDEXVLQG6REDOGHLQ7DEXZRUWYHUZHQGHWZLUGSIHLIWRGHUTXLHWVFKW GHU.RQWUROOHXU,QGLHVHP)DOOEHNRPPWGLH.RQWUROOJUXSSHHLQHQ3XQNW(UODXEW LVWDOOHVZDVQLFKWGXUFKGHQ.RQWUROOHXUDXVJHKXSWRGHUDEJHSILIIHQZLUG.DQQ GHUMHQLJHGHUHUNO¾UWPLWHLQHP%HJULIIJDUQLFKWVDQIDQJHQGDUIHUGLHVHQÖEHU JHKHQ'DIÖUEHNRPPHQDEHUDOOHJHJQHULVFKHQ0DQQVFKDIWHQHLQHQ3XQNW Punkteverteilung 3XQNWIÖUGLHHUNO¾UHQGH0DQQVFKDIW 3URHUUDWHQHQ%HJULII 1LFKWHUNO¾UWHU%HJULII 3XQNWIÖUGLHJHJQHULVFKHQ0DQQVFKDIWHQ $EJHSILIIHQHU%HJULII 3XQNWIÖUGLHJHJQHULVFKHQ0DQQVFKDIWHQ 'LH 5XQGH ZLUG QDFK GHP (UUDWHQ HLQHV 7DEXZRUWHV QLFKW XQWHUEURFKHQ VRQ GHUQVRODQJHIRUWJHVHW]WELVGLH5DWH]HLWXPLVW,VWGLH6DQGXKUYRQHLQHU0LQXWH DEJHODXIHQ ZLUG YRQ GHP .RQWUROOHXU DEJHSILIIHQ XQG GLH EHLGHQ 3HUVRQHQ WDX VFKHQ LKUH 5ROOHQ -HW]W NRQWUROOLHUW GHU GHU YRUKHU HUNO¾UW KDW XQG XPJHNHKUW 'DQDFKNRPPHQGLHQ¾FKVWHQEHLGHQ3HUVRQHQDQGLH5HLKH 7DEXLVW]X(QGHZHQQDOOH*UXSSHQHLQPDODQGHU5HLKHZDUHQRGHUZHQQDOOH %HJULIIHHUNO¾UWZXUGHQ*HZRQQHQKDWGLH*UXSSHGLHGLHPHLVWHQ3XQNWHKDW

(YHQWV

Konzeption und Erstellung $XV GHP 7KHPHQEHUHLFK GHV 7UDLQLQJV ZHUGHQ ZLFKWLJH 6FKOÖVVHOZÐUWHU XQG %HJULIIH JHVDPPHOW $QVFKOLH¹HQG ZHUGHQ ]X MHGHP :RUW GUHL ELV YLHU ZHLWHUH 7DEXZÐUWHU JHVXFKW GLH EHL HLQHU (UNO¾UXQJ GHV JHVXFKWHQ :RUWHV KLOIUHLFK Z¾ UHQ'DVJHVXFKWH:RUWLVW]XP%HLVSLHOdIRUPDWLHUHQo)ROJHQGH:ÐUWHUVLQGWD EX6\PEROOHLVWH7H[W¾QGHUQ)XQNWLRQ -HDEVWUDNWHUHLQ:RUWLVWXPVRVFKZLHULJHULVWHV]XHUNO¾UHQ'LH%HJULIIHXQG 7DEXZÐUWHUZHUGHQDXIHLQH',1$.DUWHJHVFKULHEHQ Tipp:/DPLQLHUWH.DUWHQVLQGVWDELOHUXQGNÐQQHQPHKUIDFKYHUZHQGHWZHUGHQ

7LF7DF7RH

Tic-Tac-Toe =LHO

6LFKHUXQJGHU/HUQ]LHOH:LVVHQVVWDQGGHU*UXSSHHUPLWWHOQ

$UW

(YHQW4XL]EHLGHPYHUVFKLHGHQH7UDLQLQJVLQKDOWHZLHGHU KROWRGHU9RUNHQQWQLVVHDEJHIUDJWZHUGHQ

)RUP

4XL]EHLGHP]ZHL*UXSSHQJHJHQHLQDQGHUDQWUHWHQ

'DXHU

r0LQXWHQ

0DWHULDO

0DWUL[)UDJHXQG$QWZRUWNDUWHQ6WLIWH3UHLVH

Durchführung 'LH*UXSSHZLUGLQ]ZHLJOHLFKJUR¹H7HDPVDXIJHWHLOW-HGH*UXSSHJLEWVLFKHL QHQ 1DPHQ XQG EHNRPPW HLQ 6\PERO ]XP %HLVSLHO .UHX] XQG .UHLV 'DV /RV EHVWLPPWGLH*UXSSHGLHDQI¾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

(YHQWV

Matrix Tic-Tac-Toe

Variante 1 $OOH )UDJHQ NÐQQHQ YRUKHU YRQ GHQ 7HLOQHKPHUQ IÖU GLH MHZHLOV DQGHUH *UXSSH YRUEHUHLWHW ZHUGHQ 'HU 7UDLQHU VDPPHOW GLHVH GDQDFK HLQ VRUWLHUW VLH XQG VWHOOW VLHMHZHLOVGHUJHJQHULVFKHQ0DQQVFKDIW Variante 2 0LWd7LF7DF7RHoNÐQQHQDXFKGLH9RUNHQQWQLVVH]XHLQHPQHXHQ7KHPDDEJH IUDJW ZHUGHQ $QKDQG GHU $QWZRUWHQ NDQQ GLH 6HPLQDUOHLWXQJ GHQ :LVVHQVVWDQG GHU*UXSSHVHKUJXWHLQVFK¾W]HQ %HLGLHVHU9RUJHKHQVZHLVHLVWHVZLFKWLJGDVVGLH6HPLQDUOHLWXQJYRU%HJLQQ GHU 0HWKRGH GDUDXI KLQZHLVW GDVV IDOVFKH $QWZRUWHQ HLQHU 0DQQVFKDIW QLFKW VFKOLPPVLQG

9LHUJHZLQQW

Vier gewinnt =LHO

6LFKHUXQJGHU/HUQ]LHOH:LVVHQVVWDQGGHU*UXSSHHUPLWWHOQ

$UW

(YHQW4XL]EHLGHPYHUVFKLHGHQH7UDLQLQJVLQKDOWHZLHGHU KROWRGHU9RUNHQQWQLVVHDEJHIUDJWZHUGHQ

)RUP

4XL]EHLGHP]ZHL*UXSSHQJHJHQHLQDQGHUDQWUHWHQ

'DXHU

r0LQXWHQ

0DWHULDO

0DWUL[)UDJHXQG$QWZRUWNDUWHQ6WLIWH3UHLVH

Durchführung 'LH*UXSSHZLUGLQ]ZHL7HDPVDXIJHWHLOW%HLGH7HDPVJHEHQVLFKHLQHQ1DPHQ XQG EHNRPPHQ HLQ 6\PERO ]XP %HLVSLHO HLQ .UHX] RGHU HLQHQ .UHLV 3HU /RV ZLUGEHVWLPPWZHOFKH*UXSSHEHJLQQW'LHVH*UXSSHEHNRPPWYRQGHU6HPLQDU OHLWXQJ HLQH )UDJH JHVWHOOW %HDQWZRUWHW GLH *UXSSH GLH )UDJH ULFKWLJ VR GDUI VLH LUJHQGZRLQGHU9LHUJHZLQQW0DWUL[HLQ.UHX]FKHQEH]LHKXQJVZHLVHHLQHQ.UHLV ]HLFKQHQ %HDQWZRUWHW VLH GLH )UDJH IDOVFK VR GDUI VLH QLFKWV ]HLFKQHQ XQG GLH ]ZHLWH*UXSSHLVWDQGHU5HLKHGLH)UDJH]XEHDQWZRUWHQ 'LH6\PEROHGÖUIHQDEHUQLFKWÖEHUDOODXIGHU0DWUL[JH]HLFKQHWZHUGHQVRQ GHUQHVZLUGLQGHUXQWHUHQ5HLKHEHJRQQHQ(UVWZHQQHLQ6\PEROLQGHUXQWHUV WHQ5HLKHOLHJWNDQQHLQZHLWHUHV6\PERODXIJHVDWWHOWZHUGHQ *HZRQQHQ KDW GLH *UXSSH GLH DOV HUVWHV YLHU 6\PEROH LQ HLQHU 5HLKH DXI GHU 0DWUL[JH]HLFKQHWKDW'LHVH5HLKHNDQQHQWZHGHUZDDJUHFKWVHQNUHFKWRGHUGLD JRQDOVHLQ Matrix für Vier gewinnt

X

X

X

X

O

X

O

O

O

X

O

X

O

X

O

O

O

X

(YHQWV

Variante 1 $OOH )UDJHQ NÐQQHQ YRU GHP (YHQW YRQ GHQ 7HLOQHKPHUQ IÖU GLH MHZHLOV DQGHUH *UXSSH YRUEHUHLWHW ZHUGHQ 'HU 7UDLQHU VDPPHOW GLHVH DQVFKOLH¹HQG HLQ VRUWLHUW VLHXQGVWHOOWVLHMHZHLOVGHUJHJQHULVFKHQ0DQQVFKDIW Variante 2 0LWd9LHUJHZLQQWoNÐQQHQDXFKGLH9RUNHQQWQLVVH]XHLQHPQHXHQ7KHPDDEJH IUDJW ZHUGHQ $QKDQG GHU $QWZRUWHQ NDQQ GLH 6HPLQDUOHLWXQJ GHQ :LVVHQVVWDQG GHU*UXSSHVHKUJXWHLQVFK¾W]HQ $P$QIDQJVROOWHHUNO¾UWZHUGHQGDVVHVQLFKWVFKOLPPLVWZHQQHLQH0DQQ VFKDIWHLQHIDOVFKH$QWZRUWJLEW

(LQIÖKUXQJ

Lernzirkel

Einführung ,P/HUQ]LUNHOGXUFKODXIHQGLH7HLOQHKPHULQ7DQGHPVRGHU.OHLQJUXSSHQPHKUHUH ¶EXQJVVWDWLRQHQ$QGHQ6WDWLRQHQHUDUEHLWHQVLHVLFKGHQ/HUQVWRIIVHOEVWVW¾QGLJ PLW+LOIHGHU6FKXOXQJVXQWHUODJHQXQGGHU7UDLQHU 'LH6WDWLRQHQKDEHQ¶EXQJHQPLWXQWHUVFKLHGOLFKHQ6FKZLHULJNHLWVJUDGHQGD GXUFK NÐQQHQ GLH XQWHUVFKLHGOLFKHQ /HUQWHPSL XQG /HUQQLYHDXV EHUÖFNVLFKWLJW ZHUGHQ 'LH %HUÖFNVLFKWLJXQJ GHU XQWHUVFKLHGOLFKHQ /HUQQLYHDXV LP /HUQ]LUNHO KDW HLQH5HLKHYRQ9RUWHLOHQ • 'LH XQWHUVFKLHGOLFKH $UEHLWVJHVFKZLQGLJNHLW GHU 7HLOQHKPHU NDQQ DXVJHJOL FKHQ ZHUGHQ /DQJVDPH /HUQHU NÐQQHQ HLQ RGHU ]ZHL $XIJDEHQ EHDUEHLWHQ VFKQHOOH/HUQHUNÐQQHQYLHUELVIÖQI$XIJDEHQGXUFKDUEHLWHQ • 'XUFKGLHXQWHUVFKLHGOLFKHQ6FKZLHULJNHLWVJUDGHGHU$XIJDEHQSURILWLHUHQDOOH YRQGHU6FKXOXQJ • 'DVEHUHLWVYRUKDQGHQHXQGHUOHUQWH:LVVHQNDQQLQ)RUPYRQ7UDQVIHUDXIJD EHQDQJHZHQGHWZHUGHQ • 'DVDNWLYH/HUQHQZLUGJHIÐUGHUW $XV YHUVFKLHGHQHQ 6WDWLRQHQ EHVWHKW GHU /HUQ]LUNHO EHVWHKW $Q MHGHU 6WDWLRQ JLEWHV3IOLFKWXQG.ÖUDXIJDEHQ'LH3IOLFKWDXIJDEHQZHUGHQYRQDOOHQ*UXSSHQ JHOÐVW*UXSSHQGLHQDFKGHQ3IOLFKWDXIJDEHQQRFK=HLWKDEHQNÐQQHQGLH.ÖU DXIJDEHQ OÐVHQ :HQQ HLQH *UXSSH DOOH 3IOLFKWDXIJDEHQ HLQHU 6WDWLRQ JHOÐVW KDW ZHFKVHOWVLH]XUQ¾FKVWHQ6WDWLRQ'LH/ÐVXQJGLHVHU$XIJDEHQHUDUEHLWHWVLFKGLH *UXSSH HLJHQVW¾QGLJ PLW +LOIH YRQ %HQXW]HUKDQGEÖFKHUQ EH]LHKXQJVZHLVH GHQ 7UDLQLQJVXQWHUODJHQ%HNRPPHQHLQLJH*UXSSHQGLH/ÐVXQJQLFKWKHUDXVVRKDW GHU7UDLQHUDXVUHLFKHQG=HLWVLFKLQWHQVLYXPGLHVH*UXSSHQ]XNÖPPHUQ 1DFKGHPGLH3IOLFKWVWDWLRQHQYRQDOOHQ*UXSSHQGXUFKODXIHQZXUGHQZLUGGHU /HUQ]LUNHO DXIJHOÐVW $XIJHOÐVW ZHUGHQ DOOH 6WDWLRQHQ GLH GLH 7HLOQHKPHU QRFK HLQPDOVHKHQPÐFKWHQ

9JO *HUELJ &KULVWRSK *HUELJ&DOFDJQL ,UHQH 0RGHUQH 'LGDNWLN IÖU ('9 6FKXOXQJHQ:HLQKHLP%DVHO6

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

/HUQ]LUNHO

(QWVFKHLGHQGIÖUGLH/ÐVXQJLVWQLFKWVRVHKUREGLHVHULFKWLJRGHUIDOVFKZDU VRQGHUQZLHGHU/ÐVXQJVZHJDXVJHVHKHQKDWXQGZDUXPGLH*UXSSHQGLHVHQ:HJ JHZ¾KOWKDEHQ

Konzeption und Erstellung eines Lernzirkels Wie wird ein Lernzirkel aufgebaut? • 'HU/HUQ]LUNHOEHVWHKWDXVHLQHUEHVWLPPWHQ$Q]DKOYRQ6WDWLRQHQGLHYRQDO OHQ7HLOQHKPHUQEHDUEHLWHWZHUGHQ(LQH6WDWLRQZLHGHUXPEHVWHKWDXVPHKUH UHQ ¶EXQJHQ PLW XQWHUVFKLHGOLFKHQ 6FKZLHULJNHLWVJUDGHQ 'LH 6WDWLRQHQ ZHU GHQLQ3IOLFKWXQG.ÖUÖEXQJHQXQWHUWHLOW$OWHUQDWLYNDQQHVDXFK3IOLFKWXQG .ÖUVWDWLRQHQJHEHQ3IOLFKWVWDWLRQHQRGHU3IOLFKWÖEXQJHQYHUPLWWHOQGLH*UXQG ODJHQ XQG GDV %DVLVZLVVHQ 6LH ZHUGHQ YRQ DOOHQ *UXSSHQ EHDUEHLWHW 'LHVHV :LVVHQVROODP(QGHGHV7UDLQLQJVYRQDOOHQ7HLOQHKPHUQEHKHUUVFKWZHUGHQ ,P8QWHUVFKLHGGD]XZHUGHQGLH.ÖUVWDWLRQHQYRQGHQVFKQHOOHUHQ*UXSSHQ]X V¾W]OLFK ]X GHQ 3IOLFKWVWDWLRQHQ JHOÐVW 'DEHL JHKHQ GLH $XIJDEHQ ÖEHU GLH *UXQGODJHQ KLQDXV GHU ELVKHU JHOHUQWH 6WRII PXVV DXI QHXH =XVDPPHQK¾QJH ÖEHUWUDJHQZHUGHQ'XUFKGLH.ÖUVWDWLRQHQZHUGHQDXFKGLH%HVVHUHQLP7UDL QLQJJHIRUGHUW • %HLGHU.RQ]HSWLRQHLQHV/HUQ]LUNHOVLVWGDUDXI]XDFKWHQGDVVGLH7HLOQHKPHU GLH /XVW DP VHOEVWVW¾QGLJHQ (UDUEHLWHQ QLFKW YHUOLHUHQ 'HVKDOE VROOWHQ VLH UH JHOP¾¹LJ (UIROJVHUOHEQLVVH KDEHQ -HGH GULWWH ELV YLHUWH 6WDWLRQ VROOWH GHVKDOE UHODWLYHLQIDFKVHLQ,QQHUKDOEGHU6WDWLRQHQVROOWHGLHHUVWH$XIJDEHLPPHUGLH OHLFKWHVWHVHLQ • =XÖEHUOHJHQLVWEHLP$XIEDXHLQHV/HUQ]LUNHOVREGLH6WDWLRQHQYRQGHQ7HLO QHKPHUQ LQ HLQHU EHVWLPPWHQ 5HLKHQIROJH EHDUEHLWHW ZHUGHQ VROOHQ 'LH 5HL KHQIROJH NDQQ ÖEHU HLQHQ /DXI]HWWHO JHVWHXHUW ZHUGHQ $XI GLHVHP /DXI]HWWHO ZLUGEHLVSLHOVZHLVHYHUPHUNWGDVVGLH6WDWLRQVLHEHQHUVWJHOÐVWZHUGHQNDQQ ZHQQYRQGHU*UXSSHGLH6WDWLRQYLHUEHDUEHLWHWZXUGH,QVJHVDPWNDQQGLHJH QDXH 5HLKHQIROJH GHU %HDUEHLWXQJ GHU HLQ]HOQHQ 6WDWLRQHQ IHVW YRUJHJHEHQ ZHUGHQ -HGRFK LVW HV VRZRKO IÖU GLH 7HLOQHKPHU DOV DXFK IÖU GLH 6HPLQDUOHL WXQJHLQIDFKHUZHQQGLH6WDWLRQHQIUHLJHZ¾KOWZHUGHQNÐQQHQXQGQLFKWWKH PDWLVFKDXIHLQDQGHUDXIEDXHQ Aus welchen Aufgabentypen besteht der Lernzirkel? 8P HLQHQ /HUQ]LUNHO PÐJOLFKVW DEZHFKVOXQJVUHLFK ]X JHVWDOWHQ NÐQQHQ LP ,7 %HUHLFKIROJHQGH$XIJDEHQW\SHQJHVWHOOWZHUGHQ • $QZHQGXQJV EH]LHKXQJVZHLVH SUR]HVVRULHQWLHUWH $XIJDEHQ %HL GLHVHQ $XI JDEHQHUDUEHLWHQVLFKGLH7HLOQHKPHUEHVWLPPWH3UR]HVVHDP6\VWHP • 7UDQVIHUDXIJDEHQ'LHVVLQG$XIJDEHQEHLGHQHQEHUHLWVEHNDQQWHV:LVVHQDXI QHXH6DFKYHUKDOWHÖEHUWUDJHQZLUG

.RQ]HSWLRQXQG(UVWHOOXQJHLQHV/HUQ]LUNHOV

• :LHGHUKROXQJVDXIJDEHQ 'LHVH $XIJDEHQ ZLHGHUKROHQ EHNDQQWHV :LVVHQ XQG GHQEHUHLWVEHKDQGHOWHQ6WRIIDXIXQWHUVFKLHGOLFKH$UWXQG:HLVH • 6RUWLHU =XRUGQXQJV XQG +LHUDUFKLVLHUXQJVDXIJDEHQ %HL GLHVHQ 7URFNHQDXI JDEHQ PÖVVHQ =XVDPPHQK¾QJH ]ZLVFKHQ EHVWLPPWHQ %HJULIIHQ KHUJHVWHOOW ZHUGHQ • 6WUXNWXUDXIJDEHQ'DEHLZLUGGHUJHQDXH$XIEDXXQGGLH6WUXNWXUGHU6RIWZDUH DEJHIUDJWXPGLH=XVDPPHQK¾QJHLP6\VWHP]XYHUGHXWOLFKHQ Wie viele verschiedene Stationen gibt es insgesamt? • (LQ/HUQ]LUNHOVROOWHDXVYLHUELVVHFKV6WDWLRQHQPLWPHKUHUHQ¶EXQJHQEHVWH KHQ'DQDFKVROOWHQGLHEHDUEHLWHWHQ6WDWLRQHQDXIJHOÐVWZHUGHQGHQQHLQHJXWH $XVZHUWXQJ LVW QLFKW PHKU PÐJOLFK ZHQQ GLH *UXSSHQ ]X YLHOH 6WDWLRQHQ GXUFKODXIHQKDEHQ'LHPHLVWHQ7HLOQHKPHUNÐQQHQVLFKGDQQQLFKWPHKUJHQDX GDUDQHULQQHUQDQZHOFKHQ6WDWLRQHQVLH3UREOHPHKDWWHQ • 3UR7UDLQLQJVWDJNÐQQHQFDDFKWELV]HKQ6WDWLRQHQYRQGHQ7HLOQHKPHUQEH DUEHLWHWZHUGHQ%HLPHKUDOVVHFKV6WDWLRQHQVROOWHGHU/HUQ]LUNHOLQ]ZHL7HLOH DXIJHWHLOWZHUGHQ • (LQ/HUQ]LUNHOKDWLPPHUPHKU6WDWLRQHQDOV/HUQJUXSSHQ$OV)DXVWUHJHOJLOW (LQ/HUQ]LUNHOKDWPHKU6WDWLRQHQDOV*UXSSHQ • *LEWHV]XZHQLJ6WRIIIÖUGLH6WDWLRQHQNÐQQHQHLQ]HOQH6WDWLRQHQJHGRSSHOW ZHUGHQ-HGH*UXSSHGXUFKO¾XIWGLHVH6WDWLRQQDWÖUOLFKQXUHLQPDO'XUFKGLH VHV9HUIDKUHQJLEWHVNHLQHd6WDXVoDQHLQ]HOQHQ6WDWLRQHQGHQQHLQ]HOQH6WD WLRQHQ NÐQQHQ GHXWOLFK O¾QJHU GDXHUQ DOV DQGHUH *LEW HV GLH 6WDWLRQHQ PHKU IDFKJHU¾WNHLQH*UXSSHXQWHU=HLWGUXFN Wie werden die einzelnen Übungen formuliert? • 'LH /HUQ]LUNHODXIJDEHQ EHVWHKHQ DXV PÐJOLFKVW YLHOHQ 3UD[LVI¾OOHQ EH]LH KXQJVZHLVH3UR]HVVHQDXVGHP7DJHVJHVFK¾IWVRGDVVGLH7HLOQHKPHUGHQ6LQQ GHU¶EXQJHQHUNHQQHQ • 'LH$XIJDEHQZHUGHQYRQ*UXSSHQVHOEVWVW¾QGLJPLW+LOIHGHU7UDLQLQJVXQWHU ODJHQ JHOÐVW $FKWXQJ GLHV IXQNWLRQLHUW QXU ZHQQ GLH ¶EXQJVXQWHUODJHQ HQW VSUHFKHQGDXVIÖKUOLFKVLQG • )ÖUMHGH¶EXQJJLEWHVPHKU7HVWI¾OOHDOV*UXSSHQ'LHVH0HKUDUEHLWORKQWVLFK IÖU GLH 6HPLQDUOHLWXQJ XP DXI XQYRUKHUVHKEDUH 6FKZLHULJNHLWHQ UHDJLHUHQ ]X NÐQQHQ %HLVSLHOVZHLVH ZHQQ HLQH *UXSSH DXV 9HUVHKHQ ]ZHL 7HVWI¾OOH EHDU EHLWHWKDW(LQ7HVWIDOOZLUGLPPHUIÖUGLH$XIOÐVXQJJHEUDXFKW • %HL GHU $XIJDEHQVWHOOXQJ VROOWH DXI )DFKDXVGUÖFNH XQG VRIWZDUHVSH]LILVFKH $UEHLWVDQZHLVXQJHQYHU]LFKWHWZHUGHQ'LH7HLOQHKPHUPÖVVHQ$XIJDEHQDXV GHP7DJHVJHVFK¾IWLQGLH6SUDFKHGHU6RIWZDUHÖEHUWUDJHQNÐQQHQ(LQH$XI JDEHDXVGHP%HUHLFK6$3NÐQQWHODXWHQEin Kunde ruft an und möchte wis

9JO.DSLWHO:LHGHUKROXQJVÖEXQJHQ

/HUQ]LUNHO

sen, welches der günstigste Stromtarif für ihn ist, wenn er ein drittes Kind bekommt.'LH*UXSSHQPÖVVHQVLFKÖEHUOHJHQZLHGLHVH,QIRUPDWLRQHQLP6\V WHP DEJHELOGHW ZHUGHQ :R VWHKHQ GLH 7DULIH XQG ZLH NÐQQHQ GLHVH JH¾QGHUW ZHUGHQ"'HU/HUQHIIHNWEHLVROFKHQ$XIJDEHQLVWKÐKHUDOVEHL$XIJDEHQEHL GHQHQPDQGLH/ÐVXQJVFKRQDXVGHU)UDJHVWHOOXQJHQWQHKPHQNDQQ*HKHQ6LH LQGDV0HQÖ[\XQG¾QGHUQ6LHGHQ7DULI Wie wird ein Lernzirkel durchgeführt? • 'LH6HPLQDUOHLWXQJVWHOOWGLH0HWKRGHYRU=LHOH¶EXQJVIRUPHQ=HLWUDKPHQ 0DWHULDOLHQXQG/DXI]HWWHO XQGHUO¾XWHUWGLH6WDWLRQHQXQG$XIJDEHQ • $XIGHQ7LVFKHQOLHJHQGLHHLQ]HOQHQ6WDWLRQHQXQGGLH3&VVLQGGHXWOLFKPLW HLQHU6WDWLRQVQXPPHUJHNHQQ]HLFKQHW'LH¶EXQJVEO¾WWHUOLHJHQDQGHQ6WDWLR QHQDXV)DOOVGLH¶EXQJVEO¾WWHUQRFKIÖUDQGHUH7UDLQLQJVYHUZHQGHWZHUGHQ VROOHQVRNÐQQHQVLHGXUFK)ROLHQJHVFKÖW]WZHUGHQ • (LQHDQGHUH9DULDQWHLVWGDVVGLH*UXSSHQDQLKUHQ3O¾W]HQEOHLEHQ6REDOGVLH HLQH6WDWLRQJHOÐVWKDEHQHUKDOWHQVLHYRQGHU6HPLQDUOHLWXQJHLQHQHXH6WDWL RQ • =XU 'XUFKIÖKUXQJ GHV /HUQ]LUNHOV ZHUGHQ /HUQJUXSSHQ PLW r 3HUVRQHQ JH ELOGHW • -HGH/HUQJUXSSHHUK¾OWHLQHQ/DXI]HWWHOXQGEHNRPPWHLQH6WDWLRQ]XJHZLHVHQ PLWGHUVLHGHQ/HUQ]LUNHOEHJLQQW6REHJLQQWGLHHLQH*UXSSHDQGHU6WDWLRQ ]ZHLGLHQ¾FKVWH*UXSSHDQGHU6WDWLRQYLHUHWF$XIGHQ/DXI]HWWHOQNDQQGLH *UXSSHGLHEHDUEHLWHWHQ6WDWLRQHQDEKDNHQXQGVLFK1RWL]HQPDFKHQ • %HYRUHVORVJHKWPÖVVHQGLH¶EXQJVNRQVWUXNWH DXIGLH*UXSSHQYHUWHLOWZHU GHQ-HGH*UXSSHEHNRPPWHLQH1XPPHU'LH¶EXQJVNRQVWUXNWHDXIGHP$U EHLWVEODWWVLQGHEHQIDOOVGXUFKQXPPHULHUW'LH*UXSSHEHDUEHLWHWGDQQDQDO OHQ6WDWLRQHQGLH¶EXQJHQPLWGHU=LIIHU'LHJHQDXH$XIWHLOXQJLVWZLFKWLJ GDPLW VLFK GLH *UXSSHQ QLFKW JHJHQVHLWLJ EORFNLHUHQ RGHU VLFK GLH 7HVWI¾OOH ZHJQHKPHQ Auszug aus einem Datenblatt: Gruppe

Geschäftspartnerin

Neue Rechnungsadresse

$OPD0RQWDJ6HGDQVWU :XSSHUWDO

%URPEHUJHU6WU:XSSHUWDO

$OPD(GHU6HGDQVWU :XSSHUWDO

%URPEHUJHU6WU:XSSHUWDO

$OPD)DXVW6HGDQVWU :XSSHUWDO

%URPEHUJHU6WU:XSSHUWDO

.RQ]HSWLRQXQG(UVWHOOXQJHLQHV/HUQ]LUNHOV

• 6FKOLH¹OLFK JLEW GLH 6HPLQDUOHLWXQJ HLQH EHVWLPPWH =HLW YRU XQG NÖQGLJW DQ GDVVQDFKGLHVHU=HLWGLHYHUVFKLHGHQHQ*UXSSHQLKUH/ÐVXQJVZHJHLP3OHQXP YRUVWHOOHQZHUGHQ'DPLWHLQHJXWH$XVZHUWXQJPÐJOLFKLVWVROOWHQDFKHLQHLQ KDOEELVVS¾WHVWHQV]ZHL6WXQGHQHLQH$XVZHUWXQJVUXQGHVWDWWILQGHQ Wie durchlaufen die Teilnehmer den Lernzirkel? • ,P,GHDOIDOOHQWVFKHLGHQGLH/HUQHQGHQVHOEVWREVLHGLH6WDWLRQHQGHV/HUQ]LU NHOV]XGULWWLP7DQGHPRGHUDOOHLQEHDUEHLWHQ(UIDKUXQJVJHP¾¹LVWGDV$UEHL WHQLQ=ZHLHUXQG'UHLHUJUXSSHQDPLQWHQVLYVWHQXQGJHZLQQEULQJHQGVWHQIÖU GLH7HLOQHKPHU'HQQVLHNÐQQHQVLFKLQGLHVHU=XVDPPHQVHW]XQJUHFKWJXWEH UDWHQXQGDXFKJHJHQVHLWLJKHOIHQ)HVW]XVWHOOHQLVWZHQQVLFKGLH/HUQJUXSSHQ VHOEVW ILQGHQ GDVV VLFK VHKU VFKQHOO GLH d6FKZDFKHQo XQG GLH d6WDUNHQo ]X *UXSSHQ]XVDPPHQILQGHQ • 8P DXI GLH =XVDPPHQVHW]XQJ GHU *UXSSHQ HLQHQ JUÐ¹HUHQ (LQIOXVV ]X QHK PHQNDQQDXFKGLH6HPLQDUOHLWXQJHLQH(LQWHLOXQJIHVWOHJHQ Welche Rolle übernehmen die Trainer? • 'LH 7UDLQHU XQWHUVWÖW]HQ XQG KHOIHQ GHQ 7HLOQHKPHUQ EHL GHU HLJHQVW¾QGLJHQ (UDUEHLWXQJGHV/HUQVWRIIHV • ,Q ,77UDLQLQJV NÐQQHQ YRQ HLQHU HLQ]HOQHQ 3HUVRQ FD IÖQI ELV VLHEHQ 7HLO QHKPHU RSWLPDO EHWUHXW ZHUGHQ 6REDOG HLQH 7UDLQLQJVJUXSSH DFKW ELV ]ZÐOI /HXWH XPIDVVW LVW IÖU HLQH JXWH %HWUHXXQJ GHU ¶EXQJVDXIJDEHQ HLQ ]ZHLWHU 7UDLQHUHUIRUGHUOLFK Wie wird ein Lernzirkel aufgelöst? • 1DFKGHP DOOH *UXSSHQ GLH 3IOLFKWÖEXQJHQ EHDUEHLWHW KDEHQ LVW GLH (UDUEHL WXQJVSKDVH]X(QGH • ,QGHU$XIOÐVXQJVSKDVHHQWVFKHLGHQGLH*UXSSHQZHOFKH$XIJDEHQQRFKHLQ PDOLP3OHQXPEHVSURFKHQZHUGHQ+DEHQDOOH*UXSSHQ]XP%HLVSLHO6WDWLRQ HUIROJUHLFK JHOÐVW PXVV GLHVH QLFKW QRFK HLQPDO LP 3OHQXP EHVSURFKHQ ZHU GHQ 'XUFK GLHVHV9HUIDKUHQ EOHLEW PHKU =HLWIÖUGLH%HVSUHFKXQJ GHU 6WDWLR QHQEHLGHQHQHV3UREOHPHJDE • 'LH 7UDLQHU NÐQQHQ DXFK 6WDWLRQHQ YRUVFKODJHQ ZHQQ VLH EHL GHU *UXSSHQ EHWUHXXQJJHVHKHQKDEHQGDVVHVEHLHLQLJHQ6WDWLRQHQYLHOH)UDJHQJDE • ,Q GHU $XVZHUWXQJVSKDVH ZHUGHQ GLH /ÐVXQJHQ LP *UXSSHQJHVSU¾FK ]XVDP PHQJHWUDJHQ%HLGHU$XIOÐVXQJJHKWHVQLFKWQXUXPGLHULFKWLJH/ÐVXQJVRQ GHUQXPGHQ/ÐVXQJVZHJEH]LHKXQJVZHLVHGLHDXIJHWUHWHQHQ3UREOHPH • 'LH$XIOÐVXQJGDXHUWFLUFDQRFKHLQPDOKDOEVRODQJZLHGLH¶EXQJV]HLW • $OV )DXVWUHJHO JLOW HLQ /HUQ]LUNHO VROOWH QDFK VS¾WHVWHQV VHFKV 6WDWLRQHQ PLW ]ZHLELVYLHU¶EXQJHQDXVJHZHUWHWZHUGHQ

/HUQ]LUNHO

Beispiel: Lernzirkel für MS-Word

Laufzettel Lernzirkel Art

Stationen

Anmer- Bearbeikungen tet ¥

3IOLFKW 6SHLFKHUQHLQHV'RNXPHQWHV

3IOLFKW 6SHLFKHUQHLQHU'DWHLDOVFRGLHUWHU7H[W

Station 1: Speichern

.ÖU

'HDNWLYLHUXQJGHU6FKQHOOVSHLFKHUXQJ

Pflicht

Station 2: Benutzerwörterbuch

3IOLFKW (UVWHOOHQHLQHVQHXHQ %HQXW]HUZÐUWHUEXFKHV

3IOLFKW $NWLYLHUHQXQG9HUZHQGHQ HLQHV%HQXW]HUZÐUWHUEXFKHV

3IOLFKW (UVWHOOHQHLQHUQHXHQ)RUPDWYRUODJH

3IOLFKW $QZHQGHQHLQHUDQGHUHQ)RUPDWYRUODJH

3IOLFKW (QWIHUQHQHLQHU)RUPDWYRUODJH

QGHUQGHU)RUPDWYRUODJH+\SHUOLQNV LQ:RUG'RNXPHQWHQ

Station 4: Tabellen

3IOLFKW (UVWHOOHQHLQHU7DEHOOH

3IOLFKW $QZHQGHQHLQHUDQGHUHQ 7DEHOOHQIRUPDWYRUODJH

Station 3: Formatvorlagen

.ÖU

.ÖU

$UEHLWHQPLWODQJHQ7DEHOOHQ

.ÖU

'DWHQDXVHLQHU'DWHQTXHOOHDOV7DEHOOH HLQIÖJHQ

Kür

Station 5: Seriendruck

.ÖU

9HUZHQGHQGHU6HULHQGUXFNIXQNWLRQ]XP (UVWHOOHQYRQ6HULHQEULHIHQ

.ÖU

'UXFNHQYRQ6HULHQGUXFNGRNXPHQWHQ

.ÖU

$XVZ¾KOHQHLQHUDQGHUHQ'DWHQTXHOOHDOV +DXSWGRNXPHQW

.RQ]HSWLRQXQG(UVWHOOXQJHLQHV/HUQ]LUNHOV

3IOLFKW QGHUXQJGHU*UÐ¹HHLQHU6\PEROOHLVWH

Kür

Station 7: Makros

.ÖU

(UVWHOOHQHLQHV0DNURV

.ÖU

$XVIÖKUHQHLQHV0DNURV

.ÖU

9HUZHQGHQYRQ0DNURV]XP$XWRPDWLVLHUHQ YRQ$XIJDEHQ

Pflicht

Station 8: Grafiken

3IOLFKW (LQIÖJHQHLQHU*UDILN

3IOLFKW 1DFKEHDUEHLWHQYRQ*UDILNHQ

3IOLFKW (LQIÖJHQHLQHV$XWR7H[W(LQWUDJHV

6SHLFKHUQXQG(LQIÖJHQYRQK¾XILJ YHUZHQGHWHP7H[W

Station 10: Inhaltsverzeichnis

3IOLFKW (UVWHOOHQHLQHV,QKDOWVYHU]HLFKQLVVHV

3IOLFKW /ÐVFKHQHLQHV,QKDOWVYHU]HLFKQLVVHV

Pflicht

Station 6: Symbolleisten

Station 9: Autotext .ÖU

.ÖU

(UVWHOOHQHLQHV,QKDOWVYHU]HLFKQLVVHV LQHLQHPELOGODXII¾KLJHQ)UDPH

Beispiel: Station 1 Speichern (LQHU,KUHU.XQGHQUXIWDQXQGPÐFKWHHLQH$XIWUDJVEHVW¾WLJXQJKDEHQ 'HU.XQGHZRKQW$P,QGXVWULHKRID')UDQNIXUW%RFNHQKHLP 3IOLFKW 6FKUHLEHQ6LHHLQHNXU]H$XIWUDJVEHVW¾WLJXQJXQGVSHLFKHUQGLHVH DE 3IOLFKW ,KU9RUJHVHW]WHUKÐUWYRQGHU$XIWUDJVEHVW¾WLJXQJXQGPÐFKWH GDVV6LHGLHVHFRGLHUHQ .ÖU 6W¾QGLJVSHLFKHUW,KU&RPSXWHUGLHVH6FKQHOOVSHLFKHUXQJPÐFKWHQ 6LHDEVWHOOHQ

/HUQ]LUNHO

Beispiel: Station 2 Benutzerwörterbuch (QGOLFK LVW GDV $QJHERW IÖU HLQHQ ,KUHU .XQGHQ HUVWHOOW 8P VLFKHU]XJHKHQ GDVV6LHNHLQHQ)HKOHULQ,KUHP$QJHERWKDEHQPÐFKWHQ6LHGLHVHVPLW+LOIH GHV:ÐUWHUEXFKHVÖEHUSUÖIHQ 3IOLFKW (UVWHOOHQ6LHHLQ%HQXW]HUZÐUWHUEXFK 3IOLFKW ¶EHUSUÖIHQ6LHPLWGHP%HQXW]HUZÐUWHUEXFK,KU$QJHERW

Beispiel: Station 3 Formatvorlagen )ÖU,KUH$EWHLOXQJKDEHQ6LHHLQ.RQ]HSW]XU(LQDUEHLWXQJYRQ$]XELVHU VWHOOW,QKDOWOLFKVLQG6LHPLWGHP3DSLHU]XIULHGHQMHGRFKPÐFKWHQ6LHGDV /D\RXWYHU¾QGHUQ 3IOLFKW 9HU¾QGHUQ6LHGLH)RUPDWHIÖU$EV¾W]HXQGGLH=HLFKHQIRUPDWH 3IOLFKW 9RQ,KUHU.ROOHJLQHUIDKUHQ6LHGDVVLQ,KUHP8QWHUQHKPHQ)RU PDWYRUODJHQIÖULQWHUQH3DSLHUHYHUZHQGHWZHUGHQVROOHQ 3IOLFKW %HLP$XIUXIHQGHUYHUVFKLHGHQHQ)RUPDWYRUODJHQVHKHQ6LH GDVV6LHHLQHQHXH)RUPDWYRUODJHHUVWHOOWKDEHQGLH6LHZLHGHUOÐVFKHQPÐFK WHQ .ÖU =XU%HVWHOOXQJYRQQHXHQ:DUHQUXIHQ6LHGLH/LVWHDXI,QGHU/LVWH VLQGDXFKYHUVFKLHGHQH/LQNVDQJHJHEHQ'DEHLVWHOOHQ6LHIHVWGDVVHLQLJH /LQNVLQGHU%HVWHOOOLVWHQLFKWPHKUVWLPPHQQGHUQ6LHGLHVHHQWVSUHFKHQG DE

0RGHOOÖEXQJHQ

Modellübungen

Kommunikationsstörungen :HQQPDQLKQHQHWZDVHUNO¾UW YHUVWHKWHUQLFKWV VDJWDEHUGDXHUQG LVGRFKORJLVFK ZHQQPDQGDQQIUDJW ZLHVRORJLVFK"DQWZRUWHWHU MDZLHVR ZHL¹LFKDXFKQLFK ZHQQPDQGDQQVDJW ZDUXPVDJVWGXGHQQGDXHUQG LVGRFKORJLVFK VDJWHU PDQZLUGGRFKPDOZDVLQ)UDJHVWHOOHQGÖUIHQ Hans Dieter Hüsch

'LHYRQ+DQV'LHWHU+ÖVFKEHVFKULHEHQHQ0LVVYHUVW¾QGQLVVHJLEWHVDXFKLQ,7 7UDLQLQJV%HVRQGHUVDQI¾OOLJGDIÖUVLQG/HUQHLQKHLWHQLQGHQHQHVXPDEVWUDNWH 0RGHOOHGHU6RIWZDUHJHKW 'LHVH 0RGHOOH ZHUGHQ EHQXW]W XP GLH *UXQGODJHQ XQG )XQNWLRQVSULQ]LSLHQ GHU 6RIWZDUH NODU ]X PDFKHQ ,Q GHU 5HJHO ZHUGHQ GLHVH 0RGHOOH GXUFK HLQ ,P SXOVUHIHUDW PLW )ROLHQ RGHU 6FKDXELOGHUQ HUNO¾UW 0HLVWHQV LVW GLH (UNO¾UXQJ GHU 7UDLQHU HLQOHXFKWHQG XQG GLH 7HLOQHKPHU VFKHLQHQ DOOHV YHUVWDQGHQ ]X KDEHQ $XFK LKQHQ VHOEVW HUVFKHLQW DOOHV ORJLVFK ,P 9HUODXIH GHV 6HPLQDUV VWHOOW VLFK GDQQDEHURIWKHUDXVGDVVGLH7HLOQHKPHUVLFKGDV0RGHOOGRFKJDQ]DQGHUVYRU VWHOOHQDOVGLH7UDLQHU -H DEVWUDNWHU GDV 0RGHOO MH XQEHNDQQWHU GLH )DFKEHJULIIH VLQG GHVWR PHKU 0LVVYHUVW¾QGQLVVH JLEW HV 'LHVH 0LVVYHUVW¾QGQLVVH HQWVWHKHQ GDGXUFK GDVV %H JULIIHXQG6\PEROHLKUH%HGHXWXQJHUVWLQHLQHPEHVWLPPWHQ.RQWH[WEHNRPPHQ 'DVEHNDQQWH6SLHOd7HHNHVVHOFKHQoIXQNWLRQLHUWJHQDXVR%HLGLHVHU¶EXQJZLUG HLQ%HJULIIEHVFKULHEHQGHUPHKUHUH%HGHXWXQJHQKDEHQNDQQ:DVNRPPW,KQHQ DOV HUVWHV LQ GHQ 6LQQ ZHQQ 6LH GDV :RUW d%DQNo KÐUHQ"'LH %DQN DXI GHU 6LH VLW]HQNÐQQHQRGHUGLH%DQNEHLGHU6LH*HOGHLQ]DKOHQ":DVPLWHLQHP%HJULII JHPHLQWLVWHUJLEWVLFKLPPHUHUVWDXVGHP.RQWH[W(U]¾KOWMHPDQGJHUDGHGDYRQ GDVV HU YRU GHP (LQNDXIHQ QRFK VFKQHOO ]XU %DQN PXVV ZLUG NDXP MHPDQG DQ QHKPHQGDVVHUGLHQ¾FKVWH3DUNEDQNDQVWHXHUQZROOH

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

0RGHOOÖEXQJHQ

,Q GHQ 7UDLQLQJV IHKOW GHQ 7HLOQHKPHUQ K¾XILJ GHU HQWVSUHFKHQGH .RQWH[W :HQQGLH7UDLQHUHLQ0RGHOOHUNO¾UHQYHUVXFKHQGLH7HLOQHKPHUGLH%HJULIIHLQ HLQHQEHNDQQWHQ.RQWH[WHLQ]XRUGQHQ%H]LHKHQVLFK7UDLQHUXQG7HLOQHKPHUDXI XQWHUVFKLHGOLFKH .RQWH[WHUHGHQ VLH ]ZDQJVO¾XILJDQHLQDQGHUYRUEHL,P *HJHQ VDW] ]X GHQ 7UDLQHUQ KDEHQ VLFK YLHOH 7HLOQHKPHU QRFK QLH PLW VRIWZDUHWHFKQL VFKHQ=XVDPPHQK¾QJHQEHVFK¾IWLJW 'LH PHLVWHQ DEVWUDNWHQ 0RGHOOH VLQG VFKZHU ]XJ¾QJOLFK GD VLH LQ GHU 5HJHO NDXPHWZDVPLWGHP$UEHLWVDOOWDJGHU7HLOQHKPHUJHPHLQVDPKDEHQ'DVd)DFK FKLQHVLVFKo HUVFKZHUW GLH 9HUVW¾QGLJXQJ ]XV¾W]OLFK 'HU .RQWH[W LQ GHQ VLH GLH (UNO¾UXQJHQGHU5HIHUHQWHQHLQRUGQHQLVWHLQYÐOOLJDQGHUHUDOVGHU.RQWH[WYRQ GHPGLH6HPLQDUOHLWXQJDXVJHKW0LVVYHUVW¾QGQLVVHVLQGGDPLWYRUSURJUDPPLHUW %HLGHQ0RGHOOÖEXQJHQJHKWHVGDUXPGHQ.RQWH[W]XNO¾UHQ,P0LWWHOSXQNW VWHKHQ GLH 9RUVWHOOXQJHQ XQG %HJULIIVGHILQLWLRQHQ GHU 7HLOQHKPHU 8QNODUH %H JULIIHRGHUIDOVFKH=XVDPPHQK¾QJHZHUGHQEHLGHU0RGHOOÖEXQJVRIRUWGHXWOLFK XQGNÐQQHQJHNO¾UWZHUGHQ %HL GHQ 0RGHOOÖEXQJHQ EHNRPPHQ GLH 7HLOQHKPHU QLFKW GDV IHUWLJH 0RGHOO VRQGHUQ GHVVHQ (LQ]HOWHLOH $XV GLHVHQ (LQ]HOWHLOHQ PÖVVHQ VLH GDQQ GDV 0RGHOO UHNRQVWUXLHUHQ'DV0RGHOOZXUGHLP9RUIHOGQLFKWYRUJHVWHOOW8PGLHVH$XIJDEH ]XOÐVHQPÖVVHQVLHVLFKGLHIROJHQGHQ)UDJHQVWHOOHQ • :DVEHGHXWHQGLHHLQ]HOQHQ%HJULIIH" • :HOFKH)XQNWLRQKDEHQGLHHLQ]HOQHQ0RGHOOWHLOH" • :LHK¾QJHQGLHHLQ]HOQHQ0RGHOOWHLOH]XVDPPHQ" 'XUFK GLHVHV 9HUIDKUHQ ZHUGHQ GLH HQWVFKHLGHQGHQ %HJULIIH EHUHLWV LQ GHQ *UXSSHQXQGEHLGHU$XIOÐVXQJLP3OHQXPGLVNXWLHUWd'HU%HJULII;
'XUFKIÖKUXQJ

Durchführung =X%HJLQQGHU¶EXQJZHUGHQ.OHLQJUXSSHQYRQ]ZHLELVGUHL3HUVRQHQJHELOGHW -HGH*UXSSHEHNRPPWGLHHLQ]HOQHQ%HVWDQGWHLOHGHVMHZHLOLJHQ0RGHOOV $QVFKOLH¹HQG HUKDOWHQ GLH *UXSSHQ GHQ $XIWUDJ DXV GHQ (LQ]HOWHLOHQ HLQ ]X VDPPHQK¾QJHQGHV XQG LQ VLFK ORJLVFKHV 0RGHOO GHU 6RIWZDUH ]X UHNRQVWUXLHUHQ 'LH7HLOQHKPHUVROOHQVLFKLQGLH6RIWZDUHKLQHLQGHQNHQ Beispiel aus dem Bereich SAP (Modul IS-U/CCS): 0LWGHP0RGXO,68&&6UHFKQHQ(QHUJLHYHUVRUJXQJVXQWHUQHKPHQDE'LH 7HLOQHKPHUEHNRPPHQGDVOHHUH+DXVXQGGLH(LQ]HOWHLOHDXVJHWHLOW Das leere IS-U-Haus:

IS-U-Haus

Flur

Keller Hausanschluss Strom

Versorgungsnetz

Hausanschluss Gas

Hausanschluss Wasser

0RGHOOÖEXQJHQ

Die Einzelteile, um das IS-U-Haus zu füllen:

Anschlussobjekt Verbrauchsstelle Vertrag Strom

Anlage Strom

Vertrag Gas

Anlage Gas

Vertrag Wasser

Anlage Wasser

Gerät

Vertrag Abwasser

Anlage Abwasser

Gerät

GeschäftsPartner Vertragskonto

Gerät Geräteplatz

Geräteplatz

Auflösung 1DFKGHPDOOH*UXSSHQHLQH/ÐVXQJHQWZLFNHOWKDEHQVWHOOWMHGH*UXSSHLKUH/Ð VXQJ LP 3OHQXP YRU =XU 'HPRQVWUDWLRQ GHU /ÐVXQJ ]HLJW GLH *UXSSH LKUHQ /Ð VXQJVZHJDQHLQHPJUR¹HQ',1$3ODNDWPLWHQWVSUHFKHQGJUR¹HQ3X]]OHWHLOHQ $OWHUQDWLYGD]XNÐQQHQVLFKDXFKGLHDQGHUHQ*UXSSHQXPGHQ7LVFKGHUYRUVWHO OHQGHQ*UXSSHDXIVWHOOHQVRGDVVDOOH7HLOQHKPHUGLH$QRUGQXQJGHU(LQ]HOWHLOH XQG9HUELQGXQJHQGHU(LQ]HOWHLOHVHKHQNÐQQHQ 'LH YRUVWHOOHQGH *UXSSH HUNO¾UW ZLH GLH 6RIWZDUH LKUHU 0HLQXQJ QDFK IXQNWLR QLHUW'D]XGHILQLHUWVLHGLHHLQ]HOQHQ%HJULIIHGLHDXIGHQ3X]]OHWHLOHQVWHKHQXQG HUNO¾UW ZHOFKH $XIJDEH GLHVH LQQHUKDOE GHV 0RGHOOV KDEHQ =XP %HLVSLHO ZHOFKH 'DWHQ ZR HLQJHWUDJHQ ZHUGHQ d,P 2EMHNW *HVFK¾IWVSDUWQHU VWHKHQ GHU 1DPH XQG GLH $GUHVVH GHV .XQGHQo $X¹HUGHP HUNO¾UHQ VLH ZLH GLH HLQ]HOQHQ 7HLOH ]XVDP PHQK¾QJHQ=XP%HLVSLHOd)ÖUGLH5HFKQXQJ]LHKWVLFKGDV6\VWHPGHQ1DPHQDXV GHP*HVFK¾IWVSDUWQHU:LHYLHO6WURPGHU.XQGHYHUEUDXFKWKDWVWHKWLP*HU¾Wo :¾KUHQG GHU 9RUVWHOOXQJ GÖUIHQ GLH 7HLOQHKPHU GHU DQGHUHQ *UXSSHQ 9HU VW¾QGQLVIUDJHQVWHOOHQ:HQQGLH7HLOQHKPHUNHLQHZHLWHUHQ)UDJHQDQGLHYRUVWHO OHQGH*UXSSHKDEHQEHJLQQWGHU7UDLQHUGLH*UXSSH]XEHIUDJHQ'XUFKGLH1DFK IUDJHQYHUVXFKWGLH 6HPLQDUOHLWXQJLQ GHQ.RSIGHU7HLOQHKPHU]XVFKDXHQGK %HJULIIH QRFK SU¾]LVHU ]X GHILQLHUHQ RGHU :LGHUVSUÖFKH DXI]XGHFNHQ XQG d.QDFNSXQNWHoGHV/ÐVXQJVYRUVFKODJV]XYHUGHXWOLFKHQ]XP%HLVSLHOd6LHZRO OHQ DOVR GHQ 1DPHQ GHV .XQGHQ LQ GLH 'DWHQREMHNWH d*HVFK¾IWVSDUWQHUo XQG d9HUWUDJVNRQWRoHLQWUDJHQ,VWGDVQLFKWGRSSHOWH$UEHLW"o

$XIOÐVXQJ

%HL GHU $XIOÐVXQJ QHKPHQ GLH 7UDLQHU GLH 5ROOH GHV dGXPPHQ $XJXVWo HLQ 'LHVHUVWHOOWVFKHLQEDUQDLYHRGHUDXFKSURYR]LHUHQGH)UDJHQXPGLHHQWZLFNHOWH /ÐVXQJGHU7HLOQHKPHU]XKLQWHUIUDJHQ 'DPLWVLFKGLH7HLOQHKPHUGXUFKGLHVH)UDJHQQLFKWSHUVÐQOLFKDQJHJULIIHQIÖK OHQ LVW HV ZLFKWLJ GDVV ]X %HJLQQ GHU ¶EXQJ GLH XQWHUVFKLHGOLFKHQ 5ROOHQ GHU 6HPLQDUOHLWXQJYRUJHVWHOOWXQGJHNO¾UWZHUGHQ =XP %HLVSLHO VR d:HQQ GLH *UXSSHQ LKUH 0RGHOOH YRUJHVWHOOW KDEHQ ZHUGH LFKHLQSDDUQDLYHRGHUSURYRNDWLYH)UDJHQVWHOOHQ1DWÖUOLFKQLFKWXP6LH]X¾U JHUQVRQGHUQXPKHUDXV]XILQGHQZLHGDV0RGHOOGDV6LHJHEDXWKDEHQIXQNWLR QLHUW 'XUFK GLHVH )UDJHQ VROOHQ DXFK GLH 6FKZLHULJNHLWHQ XQG 3UREOHPH GHU MH ZHLOLJHQ0RGHOOHGHXWOLFKZHUGHQo %HLGHU%HIUDJXQJZLUGLPPHUGLHJHVDPWH¶EXQJVJUXSSHDQJHVSURFKHQGDPLW VLFKGLH(LQ]HOQHQQLFKWEOR¹JHVWHOOWIÖKOHQ 6LHEHJLQQWLQGHU5HJHOPLWHLQHURIIHQHQ)UDJHGKHLQHU)UDJHGLHNHLQHEH VWLPPWH $QWZRUW LQWHQGLHUW =XP %HLVSLHO „Wie funktioniert die Software Ihrer Meinung nach?“, „Was hat sich wohl der Entwickler bei der Konstruktion der Software gedacht?“ ,Q HLQHP ]ZHLWHQ 6FKULWW JHKW HV GDUXP GLH EHVRQGHUHQ (LQ]HOKHLWHQ GHU YHU VFKLHGHQHQ/ÐVXQJVYRUVFKO¾JHKHUDXV]XDUEHLWHQ 0HLVWHQVZHUGHQLQGLHVHU3KDVHHKHUJHVFKORVVHQH)UDJHQJHVWHOOW • W-Fragen: Wer? Was? Womit? Warum? Wieso? 'LHVHGLHQHQLQGHU5HJHOGHU3U¾]LVLHUXQJRGHU9HUWLHIXQJHLQ]HOQHU$VSHNWH GHV7HLOQHKPHUYRUWUDJV=XP%HLVSLHOWelche Daten werden in diesen Dateien gespeichert? Welches Puzzleteil dient ausschließlich der Abrechnung des Programms? Warum wollen Sie die Adresse des Geschäftspartners zweimal einpflegen? • Entweder-oder-Fragen =LHO GLHVHU )UDJHQ LVW HV GLH HLQ]HOQHQ =XVDPPHQK¾QJH GHU 6RIWZDUH ]X YHU GHXWOLFKHQLQGHPGLH*HJHQV¾W]HE]Z:LGHUVSUÖFKHGHVHQWZRUIHQHQ0RGHOOV DXIJH]HLJWZHUGHQ=XP%HLVSLHOSind Dateien und Programme dasselbe oder sind es unterschiedliche Dinge? • Provokative Fragen 'XUFKGLHVH)UDJHQZHUGHQ(UO¾XWHUXQJHQGHU7HLOQHKPHUDXIJHJULIIHQXQGVR IRUWLQ)UDJHJHVWHOOW'DPLWZHUGHQGHU*UXSSHGLHNULWLVFKHQ3XQNWHLKUHU/Ð VXQJQRFKHLQPDOYRU$XJHQJHIÖKUW=XP%HLVSLHOWenn Sie die Adresse Ihres Kunden in den Geschäftspartner einpflegen, warum wollen Sie diese dann noch einmal im Kundenkonto eintragen? Ist das nicht doppelt gemoppelt? $QKDQGGHU%HJUÖQGXQJHQXQG(UNO¾UXQJHQGHU7HLOQHKPHUHUNHQQWGLH6HPL QDUOHLWXQJZHOFKHV%LOGVLFKGLH7HLOQHKPHUYRQGHU6RIWZDUHJHPDFKWKDEHQXQG ZHOFKH6\VWHP]XVDPPHQK¾QJHGHU6RIWZDUHQRFKXQNODUVLQG$XIGLHVH8QNODU KHLWHQNDQQGHU7UDLQHULP9HUODXIGHV7UDLQLQJVYHUVW¾UNWHLQJHKHQ 1DFKGHP HLQH *UXSSH LKUHQ /ÐVXQJVZHJ YRUJHVWHOOW KDW IDVVW GHU 7UDLQHU GLH ZLFKWLJVWHQ (UJHEQLVVH QRFK HLQPDO ]XVDPPHQ =XP %HLVSLHO „Die Kundendaten stehen also nach Meinung dieser Gruppe im Geschäftspartner“ oder „Unklar ist der Unterschied zwischen „tif“-Dateien und „gif“-Dateien?“ „Die zentrale Schnittstel-

0RGHOOÖEXQJHQ

le zwischen kaufmännischen und technischen Stammdaten ist nach Meinung dieser Gruppe die Anlage.“ 'DQDFKLVWGLHQ¾FKVWH*UXSSHGUDQ(VLVWZLFKWLJGDVVDOOH*UXSSHQLKUH/Ð VXQJHQYRUVWHOOHQGDPLWVLFKNHLQHGHU*UXSSHQÖEHUJDQJHQIÖKOW 'LH 6FKOXVVSKDVH EHJLQQW ZHQQ DOOH *UXSSHQ LKUH /ÐVXQJ LP 3OHQXP GDUJH VWHOOWKDEHQ=X%HJLQQZÖUGLJWGLH6HPLQDUOHLWXQJGLH9RUVFKO¾JHGHUHLQ]HOQHQ *UXSSHQ %HL HLQHU 0RGHOOÖEXQJ JLEW HV HLJHQWOLFK NHLQH dULFKWLJHQo XQG dIDO VFKHQo /ÐVXQJHQ (UUHLFKW LVW GDV ¶EXQJV]LHO ZHQQGDV 0RGHOOLQGHQ*UXSSHQ XQG LP 3OHQXP GLVNXWLHUW ZXUGH 'XUFK GLHVH 'LVNXVVLRQ HQWVWHKW HLQ JHPHLQVD PHU .RQWH[W (V NÐQQHQ NHLQH 0LVVYHUVW¾QGQLVVH PHKU HQWVWHKHQ GD GLH $XIOÐ VXQJGHU7UDLQHUDXFKLQGLHVHQJHPHLQVDPHQ.RQWH[WHLQJHRUGQHWZLUG'LHHLQ ]HOQHQ /ÐVXQJVYRUVFKO¾JH ZHUGHQ GHVKDOE DXI NHLQHQ )DOO DEJHZHUWHW RGHU LQV /¾FKHUOLFKH JH]RJHQ d:LU NRPPHQ MHW]W ]XU $XIOÐVXQJ GHU 0RGHOOÖEXQJ GLH ZLFKWLJVWHQ3XQNWHGHU0RGHOOHKDEHQ6LHDOOHVFKRQJHQDQQWo %HL GHU $XIOÐVXQJ ZHFKVHOW DXFK GLH 7UDLQHUUROOH YRP dGXPPHQ $XJXVWo ]XP ([SHUWHQGHUGDV0RGHOOHUNO¾UW Beispiel IS-U-Haus: 5LFKWLJH $QRUGQXQJ GHU 6RIWZDUHEHVWDQGWHLOH XQG LKUHU 6\VWHP]XVDPPHQK¾QJH GHU$EUHFKQXQJVVRIWZDUHIÖU(QHUJLHYHUVRUJXQJVXQWHUQHKPHQ,68&&6 Das zusammengesetzte IS-U-Haus:

IS-U-Haus Anschlussobjekt

Flur Geschäftspartner

Vertragskonto

Verbrauchsstelle Vertrag Strom

Anlage Strom

Vertrag Gas

Anlage Gas

Vertrag Wasser

Anlage Wasser

Vertrag Abwasser

Anlage Abwasser

Keller

Gerät Gerät Geräteplatz Hausanschluss Strom

Versorgungsnetz

Gerät Geräteplatz

Hausanschluss Gas

Hausanschluss Wasser

$XIOÐVXQJ

,Q GLHVHU 3KDVH LVW GLH $XIPHUNVDPNHLW GHU 7HLOQHKPHU VHKUKRFKGDDOOH JH VSDQQW VLQG ZLH GLH 6RIWZDUH IXQNWLRQLHUW 9RQ GHP 7UDLQHU ZHUGHQ LQ GLHVHU 6FKOXVVSKDVH DOOH ZLFKWLJHQ %HJULIIH GHILQLHUW GLH )XQNWLRQHQ XQG 6\VWHP]X VDPPHQK¾QJHGHU6RIWZDUHHUNO¾UW Es NDQQYHUGHXWOLFKWZHUGHQZHOFKH$EWHLOXQJLP8QWHUQHKPHQLP:HVHQWOL FKHQ PLW ZHOFKHQ %HVWDQGWHLOHQ GHU 6RIWZDUH DUEHLWHW $XIJUXQG GHU $XVZHU WXQJVSKDVHZLVVHQGLH7UDLQHUJHQDXPLWZHOFKHQ%HJULIIHQRGHU=XVDPPHQK¾Q JHQ GLH HLQ]HOQHQ *UXSSHQ 3UREOHPH KDWWHQ $XI GLHVH NDQQ YHUVW¾UNW %H]XJ JHQRPPHQZHUGHQ 'LHULFKWLJH/ÐVXQJGHU¶EXQJNDQQIÖUGHQ9HUODXIGHVZHLWHUHQ7UDLQLQJVLQ *UR¹IRUPDWLP5DXPDXIJHK¾QJWZHUGHQ6RNDQQZ¾KUHQGGHU¶EXQJHQLPPHU ZLHGHUDXIGDV0RGHOO%H]XJJHQRPPHQZHUGHQ

:LHGHUKROXQJVÖEXQJHQ

Wiederholungsübungen

Einführung 0LWGHQ:LHGHUKROXQJVÖEXQJHQZLUGGHUEHUHLWVYHUPLWWHOWH/HUQVWRIIYHUDUEHLWHW XQGYHUWLHIW'LHVKDWIROJHQGHQ+LQWHUJUXQGEHLP/HUQHQZHUGHQGLH/HUQLQKDOWH PLWEHUHLWVEHNDQQWHP:LVVHQYHUNQÖSIW -HEHVVHUGLH,QKDOWHPLWHLQDQGHUYHUQHW]WVLQGGHVWROHLFKWHUNÐQQHQVLHDEJH UXIHQ ZHUGHQ 'LH 9HUNQÖSIXQJHQ HQWVWHKHQ ZHQQ GLH /HUQLQKDOWH K¾XILJ XQG YLHOI¾OWLJZLHGHUKROWZHUGHQ(LQIDFKHV:LHGHUKROHQGHV/HUQVWRIIVEHLGHPGLH XUVSUÖQJOLFKH¶EXQJNRSLHUWZLUGKDWHLQHQ JHULQJHUHQ/HUQHUIROJGDNHLQH]X V¾W]OLFKHQ$QNQÖSIXQJVSXQNWHLP*HG¾FKWQLVHQWVWHKHQ 'LH 7HLOQHKPHU NÐQQHQ PLW GHQ ¶EXQJHQ LKUHQ /HUQHUIROJ VHOEHU ÖEHUSUÖIHQ 0LW+LOIHGHU¶EXQJHQVHKHQGLH7UDLQHUZHOFKH,QKDOWH JXW YHUVWDQGHQZRUGHQ VLQGXQGZHOFKH,QKDOWHYHUVW¾UNWJHÖEWZHUGHQVROOWHQ )HKOHUEHLGHQ¶EXQJHQVLQG/HUQFKDQFHQGHQQHVLVWZHQLJHUZLFKWLJREHLQH /ÐVXQJULFKWLJRGHUIDOVFKLVWVRQGHUQZLHXQGZDUXPGLH7HLOQHKPHUDXIGHQ/Ð VXQJVZHJJHNRPPHQVLQG 'LHIROJHQGHQ¶EXQJHQVLQGd7URFNHQÖEXQJHQoGLH/HUQLQKDOWHZHUGHQQLFKW DQGHQ3&VZLHGHUKROW6RZHUGHQ]XV¾W]OLFKH9HUDQNHUXQJHQLP*HG¾FKWQLVGHU 7HLOQHKPHUJHVFKDIIHQGHQQ • GLH/HUQLQKDOWHZHUGHQLQHLQHPDQGHUHQ/HUQNRQWH[WGDUJHVWHOOW • GLH/HUQLQKDOWHZHUGHQÖEHUDQGHUH6LQQHVNDQ¾OHDXIJHQRPPHQ • GLH/HUQLQKDOWHZHUGHQLQDQGHUHU)RUP]XP%HLVSLHOÖEHU:HWWEHZHUEHRGHU ¶EXQJHQZLHGHUKROW 0LW GHQ ¶EXQJHQ NÐQQHQ VRZRKO %HJULIIH 'HILQLWLRQHQ XQG HLQ]HOQH )DNWHQ DOVDXFKJUÐ¹HUH=XVDPPHQK¾QJHZLH]XP%HLVSLHO'DWHQPRGHOOHRGHU3UR]HVV DEO¾XIHZLHGHUKROWZHUGHQ8PHLQHQPÐJOLFKVWJXWHQ/HUQHUIROJ]XHU]LHOHQLVW HVVLQQYROOGHQ/HUQVWRIIIUÖKHVWHQVQDFKr6WXQGHQ]XZLHGHUKROHQ %HLHLQHU]XVFKQHOOHQ:LHGHUKROXQJGHV/HUQVWRIIVVLQGGLH/HUQLQKDOWHQRFK LP .XU]]HLWJHG¾FKWQLVGHU 7HLOQHKPHUJHVSHLFKHUW'LHVPLQGHUWGHQ/HUQHUIROJ 'LH:LHGHUKROXQJVÖEXQJHQVLQGDXFKHLQJXWHU(LQVWLHJLQGHQ]ZHLWHQRGHUGULW WHQ7UDLQLQJVWDJ 'XUFKGLH¶EXQJHQVROOHQGLH7HLOQHKPHUPRWLYLHUWZHUGHQ'HVKDOEVROOWHEHL HLQHU:LHGHUKROXQJVÖEXQJGLH +¾OIWHGHU$XIJDEHQYRQDOOHQ7HLOQHKPHUQRKQH

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

(LQIÖKUXQJ

3UREOHPH JHOÐVWH ZHUGHQ NÐQQHQ .OHLQH 3UHLVH ZLH ]XP %HLVSLHO 6Ö¹LJNHLWHQ PRWLYLHUHQ]XV¾W]OLFKXQGVRUJHQIÖUHLQHJXWH6WLPPXQJ %HDUEHLWHWZHUGHQNÐQQHQGLH¶EXQJHQDOOHLQHRGHULP7HDP'LH7HDPDUEHLW KDWGHQ9RUWHLOGDVVVLFKQLHPDQGEOR¹JHVWHOOWIÖKOWGDQLFKWGHU(LQ]HOQHVRQ GHUQLPPHUGLH*UXSSHGHQ)HKOHUJHPDFKWKDW Anmoderation von Wiederholungsübungen %HLP$QPRGHULHUHQLVW)ROJHQGHV]XEHDFKWHQ =XVDPPHQKDQJ PLW GHP7KHPD KHUVWHOOHQ ]XP%HLVSLHO „Heute Nachmittag werden wir das Thema XY, das wir heute Morgen angefangen haben, weiter vertiefen. Zuvor gibt es aber noch mal eine Wiederholungsübung zu den wichtigsten Fachbegriffen.“ :LHGHUKROXQJVÖEXQJHQVLQGNHLQH3UÖIXQJHQVRQGHUQ/HUQFKDQFHQGHQQHUVW GXUFK)HKOHUZHUGHQGLH/HUQLQKDOWHGHXWOLFKGLHQRFKJHÖEWZHUGHQPÖVVHQ 'LHVH ,QWHQWLRQ VROOWH DP $QIDQJ GHU ¶EXQJ GHXWOLFK ZHUGHQ ]XP %HLVSLHO „Mit der folgenden Übung kann die Gruppe überprüfen, ob es noch offene Fragen gibt.“RGHU„Anhand der nächsten Übung haben Sie die Gelegenheit zu überprüfen, ob alle offenen Fragen geklärt sind, oder an welchen Punkten ich noch einmal etwas erläutern oder vertiefen soll.“ 'LHVLVWZLFKWLJGHQQZHQQ GLH*UXSSHGDV*HIÖKOKDWLKU/HUQIRUWVFKULWWZLUGNRQWUROOLHUWXQGDEJHSUÖIW EORFNLHUWVLHXQGYHUZHLJHUWGLH¶EXQJ ¶EXQJVDXIJDEHQXQG¶EXQJVLQKDOWHJHQDXHUNO¾UHQ(YHQWXHOOHLQH3UREHUXQGH GXUFKIÖKUHQ =HLWUDKPHQ]XU%HDUEHLWXQJGHU¶EXQJHQJHQDXIHVWOHJHQ Tipps zur Auflösung der Übung %HL GHU $XIOÐVXQJ GHU :LHGHUKROXQJVÖEXQJ LVW HV ZLFKWLJ GDVV GDEHL NHLQ 7HLOQHKPHUEOR¹JHVWHOOWZLUG %HLGHU$XIOÐVXQJJHKWHVLP:HVHQWOLFKHQGDUXPGLH*HGDQNHQJ¾QJHXQGGLH /ÐVXQJVVWUDWHJLHQQDFK]XYROO]LHKHQ'LH%HJUÖQGXQJGHU/ÐVXQJLVWHQWVFKHL GHQG XQG QLFKW GLH /ÐVXQJ VHOEVW ,Q GHU ¶EXQJVEHVSUHFKXQJ ZLUG QLFKW QXU QDFK GHU $QWZRUW VRQGHUQ YRU DOOHP QDFK GHU %HJUÖQGXQJ JHIUDJW „Warum sind Sie der Meinung, dass hier der Befehl XY verwendet werden sollte?“, „Wie sind Sie auf diese Idee gekommen?“. %HLdIDOVFKHQo/ÐVXQJVYRUVFKO¾JHQKHEWGHU7UDLQHULPPHUGHQSRVLWLYHQ$V SHNWKHUDXV„Der Grundgedanke ist richtig, in diesem Falle kommt aber hinzu, dass ...“. 'LH*UXSSHZLUGPRWLYLHUWZHQQGHU7UDLQHUGLH*UXSSHOREWXQGLKUDXFKHLQ )HHGEDFNÖEHULKUHQ/HUQIRUWVFKULWWJLEW =XU $XIORFNHUXQJ XQG DXFK ]XU /HUQPRWLYDWLRQ NÐQQHQ NOHLQH 3UHLVH YRP 7UDLQHUYHUJHEHQZHUGHQ8PQLFKWHLQ]HOQH7HLOQHKPHU]XEUÖVNLHUHQVROOWHQ GLH3UHLVJUHQ]HQPÐJOLFKVWSRVLWLYIRUPXOLHUWZHUGHQ%HLVSLHOVZHLVH„Wer hat mehr als 10 Fragen richtig?“ oder „Wer hat weniger als 2 Fehler?“

:LHGHUKROXQJVÖEXQJHQ

Wahr oder falsch =LHO

6LFKHUXQJGHVJHOHUQWHQ/HUQVWRIIV

$UW

:LHGHUKROXQJVÖEXQJ

)RUP

=ZHLHUJUXSSHQRGHU(LQ]HODUEHLW

'DXHU

FDr0LQXWHQ

0DWHULDO

%O¾WWHUPLW:DKURGHUIDOVFK$XVVDJHQ/ÐVXQJVEO¾WWHU 3UHLVH

Durchführung =LHOGLHVHU¶EXQJLVWHV%HJULIIH=XVDPPHQK¾QJHRGHU3UR]HVVH]XZLHGHUKROHQ 'D]X EHNRPPW MHGHU HLQ $XIJDEHQEODWW PLW 7KHVHQ ]XP 6HPLQDUVWRII 'LH 7HLO QHKPHUVWHOOHQIHVWREGLH$XVVDJHQdZDKUoRGHUdIDOVFKoVLQG 6REDOG DOOH GLH %ÐJHQ DXVJHIÖOOW KDEHQ ZLUG GLH ¶EXQJ DXIJHOÐVW 'LH 3HUVRQ RGHUGLH=ZHLHUJUXSSHPLWGHQPHLVWHQULFKWLJHQ$QWZRUWHQHUK¾OWHLQHQ3UHLV %HL GLHVHU ¶EXQJ NRPPW HV PDQFKPDO ]X 'LVNXVVLRQHQ ÖEHU GLH JHQDXH %H GHXWXQJ HLQHU $XVVDJH ZHQQ GLH 7HLOQHKPHU GHQ 6DW] DQGHUV YHUVWDQGHQ KDEHQ DOVGLH7UDLQHU,QGLHVHP)DOONDQQGLH/ÐVXQJDXVGHU*UXSSHDOVULFKWLJJHZHU WHWZHUGHQZHQQGLHVHLKUDEZHLFKHQGHV6DW]YHUVW¾QGQLVXQGLKUH/ÐVXQJHUO¾X WHUW Konzeption von „Wahr oder falsch“ • 'LH$XVVDJHQVROOWHQVLFKQLFKWQXUDXI%HJULIIHVRQGHUQDXFKDXI=XVDPPHQ K¾QJHEH]LHKHQ • 'LH$XVVDJHQZHUGHQVFKZHUHUZHQQQXUHLQ7HLOGHU$XVVDJHULFKWLJLVW(LQ %HLVSLHO DXV GHP %HUHLFK $XWRIDKUHQ dIm Stadtgebiet gilt eine Geschwindigkeitsbegrenzung von 50 Kmh, da sonst die Hunde gefährdet werden.“ 'LHVH $XVVDJH LVW IDOVFK GD GLH *HI¾KUGXQJ GHU +XQGH QLFKW GLH %HJUÖQGXQJ GDIÖU LVWZDUXPGLH*HVFKZLQGLJNHLWEHJUHQ]WZXUGH

:DKURGHUIDOVFK

Beispielaufgabe aus dem Bereich Internet Kreuzen Sie an, ob die Aussage wahr oder falsch ist.

Begriff

Definition

Wahr

Falsch

:::

,VWHLQH$ENÖU]XQJXQGVWHKWIÖU:RUOG :LOG:HE

5RXWHU

/HLWHWDOOH(0DLOVDQHLQHQEHVWLPP WHQ8VHUZHLWHU

&KDW

%H]HLFKQHWHLQ*HVSU¾FKLP1HW]

%URZVHU

6RIWZDUHGLHGDV6XUIHQLP,QWHUQHW HUPÐJOLFKW

5DWLQJ

*HVFKÖW]WH6HLWHQLP,QWHUQHW

,&$11

6WHOOH]XU6HOEVWNRQWUROOHYRQ:HUEH ILUPHQLP,QWHUQHW

+\SHUOLQN

0DUNLHUXQJLP,QWHUQHWGLH]XDQGHUHQ 7H[WVWHOOHQRGHU,QWHUQHWVHLWHQLP :::YHUNQÖSIW

,6'1

$ENÖU]XQJIÖUd,QWHUQDWLRQDO6HUYLFHV 'LJLWDO1HWZRUNo

=LS'DWHL

'DWHL]XP9HUVFKLFNHQYRQ%LOGHUQ

)$4

/LVWHYRQK¾XILJEHJDQJHQHQ)HKOHUQ LP1HW]

&\EHUVSDFH

9LUWXHOOHU5DXPGHU&RPSXWHUQHW]H

'RZQORDG

%H]HLFKQXQJIÖUGDV+HUXQWHUODGHQYRQ 'DWHQDXVGHP:::DXIGHQHLJHQHQ &RPSXWHU

:LHGHUKROXQJVÖEXQJHQ

Lösung Begriff

Definition

Wahr

Falsch

:::

,VWHLQH$ENÖU]XQJXQGVWHKWIÖU:RUOG :LOG:HE

;

5RXWHU

/HLWHWDOOH(0DLOVDQHLQHQEHVWLPP WHQ8VHUZHLWHU

;

&KDW

%H]HLFKQHWHLQ*HVSU¾FKLP1HW]

;

%URZVHU

6RIWZDUHGLHGDV6XUIHQLP,QWHUQHW HUPÐJOLFKW

;

5DWLQJ

*HVFKÖW]WH6HLWHQLP,QWHUQHW

;

,&$11

6WHOOH]XU6HOEVWNRQWUROOHYRQ:HUEH ILUPHQLP,QWHUQHW

;

+\SHUOLQN

0DUNLHUXQJLP,QWHUQHWGLH]XDQGHUHQ 7H[WVWHOOHQRGHU,QWHUQHWVHLWHQLP :::YHUNQÖSIW

;

,6'1

$ENÖU]XQJIÖUd,QWHUQDWLRQDO6HUYLFHV 'LJLWDO1HWZRUNo

;

=LS'DWHL

'DWHL]XP9HUVFKLFNHQYRQ%LOGHUQ

;

)$4

/LVWHYRQK¾XILJEHJDQJHQHQ)HKOHUQ LP1HW]

;

&\EHUVSDFH

9LUWXHOOHU5DXPGHU&RPSXWHUQHW]H

;

'RZQORDG

%H]HLFKQXQJIÖUGDV+HUXQWHUODGHQYRQ 'DWHQDXVGHP:::DXIGHQHLJHQHQ &RPSXWHU

;

/ÖFNHQWH[W

Lückentext =LHO

6LFKHUXQJGHVJHOHUQWHQ/HUQVWRIIV

$UW

:LHGHUKROXQJVÖEXQJ

)RUP

=ZHLHUJUXSSHRGHU(LQ]HODUEHLW

'DXHU

r0LQXWHQ

0DWHULDO

/ÖFNHQWH[W/ÐVXQJVEO¾WWHU3UHLVH

Durchführung 0LWGHP/ÖFNHQWH[WNÐQQHQ6\VWHP]XVDPPHQK¾QJH%HJULIIHRGHU3URJUDPPDE O¾XIHZLHGHUKROWZHUGHQ'LH7HLOQHKPHUPÖVVHQGLHXQWHUGHP7H[WDXIJHIÖKUWHQ :ÐUWHULQGLH/ÖFNHQHLQVHW]HQ %HL GHU $XIOÐVXQJ OHVHQ GLH 7HLOQHKPHU QDFKHLQDQGHU MH HLQHQ 6DW] YRU $P (QGHJLEWHVNOHLQH3UHLVHIÖUGLH7DQGHPVPLWGHQZHQLJVWHQ)HKOHUQ Konzeption von Lückentexten =XEHDFKWHQLVWEHLGHU.RQ]HSWLRQYRQ/ÖFNHQWH[WHQ)ROJHQGHV • 'LH /ÖFNHQ GÖUIHQ JUDPPDWLNDOLVFK QLFKW HLQGHXWLJ VHLQ LQGHP HV ]XP %HL VSLHOQXUHLQHLQ]LJHV/ÐVXQJVZRUWLP3OXUDOJLEW • 'LH /ÖFNHQ PÖVVHQ LQKDOWOLFK HLQGHXWLJ VHLQ (V GÖUIHQ QLFKW PHKUHUH /Ð VXQJVZÐUWHUSDVVHQ • 'HU 6DW] PXVV YHUVW¾QGOLFK EOHLEHQ XQG GDUI QLFKW ]X YLHOH /ÖFNHQ HQWKDOWHQ (LQ6DW]ZLHdDas ist__________ der in__________ ist.“ PDFKWNHLQHQ6LQQ • 'LH/ÖFNHQPÖVVHQDXVGHP=XVDPPHQKDQJHUVFKORVVHQZHUGHQNÐQQHQGK GHU.RQWH[WPXVV+LQZHLVHDXIGDV/ÐVXQJVZRUWHUKDOWHQ)ROJHQGHU6DW]NDQQ RKQH=XVDW]LQIRUPDWLRQHQQLFKWJHIÖOOWZHUGHQ„Das ist ein __________“. • 'LH/ÖFNHQVROOWHQDOOHJOHLFKJUR¹VHLQ

:LHGHUKROXQJVÖEXQJHQ

Beispieltext aus einem Internetseminar Bitte setzen Sie die unter dem Text stehenden Wörter richtig in die Lücken ein. 1HZVJURXSVIXQNWLRQLHUHQ¾KQOLFKZLHHLQBBBBBBBBBBBBBBBBBBBBDOOHUGLQJV LPYLUWXHOOHQ5DXP%HLGHQBBBBBBBBBBBBBBBBBBBBLVWGLH$Q]DKOXQGGHU.UHLV GHU 7HLOQHKPHU QLFKW EHVFKU¾QNW XQG GLH %HLWU¾JH ZHUGHQ QLFKW DQ HLQ]HOQH BBBBBBBBBBBBBBBBBBBB$GUHVVHQ YHUVFKLFNW VRQGHUQ ZHUGHQ YRP BBBBBBBBBBBBBBBBBBBB DEJHUXIHQ -HGH 1HZVJURXS KDW LKUHQ 1DPHQ DQKDQG GHVVHQ GLH BBBBBBBBBBBBBBBBBBBB VFKQHOO KHUDXVILQGHQ XP ZHOFKHV 7KHPD HV LQGHP)RUXPJHKW $OV VRJHQDQQWH BBBBBBBBBBBBBBBBBBBB GHV ,QWHUQHWV ZHUGHQ 0DLOLQJOLVWHQ EH]HLFKQHW -HGH /LVWH EHVFK¾IWLJW VLFK PLW HLQHP EHVWLPPWHQ BBBBBBBBBBBBBBBBBBBB XQG GLH 8VHU EHWHLOLJHQ VLFKGDUDQLQGHP VLH'LVNXVVL RQVEHLWU¾JHVFKUHLEHQRGHUDXIGLHVHDQWZRUWHQ-HGH3HUVRQGLHVLFKLQVROFKHLQH 0DLOLQJOLVWH DXIQHKPHQ O¾VVW HUK¾OW UHJHOP¾¹LJ GLH BBBBBBBBBBBBBBBBBBBB SHU 0DLO0LW+LOIHYRQBBBBBBBBBBBBBBBBBBBBZHUGHQ(0DLOVDQHLQHQEHVWLPP WHQ(PSI¾QJHUNUHLVYHUVFKLFNW Wörter zum Einsetzen in den Lückentext 7KHPD r 1HZVJURXSV r (0DLO r 'LVNXVVLRQVEHLWU¾JH r 8VHU r 5XQGEULHIH r 6FKZDU]HV%UHWWr6HUYHUr0DLOLQJOLVWHQ Lösung 1HZVJURXSVIXQNWLRQLHUHQ¾KQOLFKZLHHLQ Schwarzes Brett, DOOHUGLQJVLPYLUWXHO OHQ5DXP%HLGHQNewsgroups LVWGLH$Q]DKOXQGGHU.UHLVGHU7HLOQHKPHUQLFKW EHVFKU¾QNW XQG GLH %HLWU¾JH ZHUGHQ QLFKW DQ HLQ]HOQH E-Mail-$GUHVVHQ YHU VFKLFNWVRQGHUQZHUGHQYRP 6HUYHUDEJHUXIHQ-HGH1HZVJURXSKDWLKUHQ1DPHQ DQKDQGGHVVHQGLHUser VFKQHOOKHUDXVILQGHQXPZHOFKHV7KHPDHVLQGHP)R UXPJHKW $OVVRJHQDQQWHRundbriefe GHV,QWHUQHWVZHUGHQ0DLOLQJOLVWHQEH]HLFKQHW-H GH /LVWH EHVFK¾IWLJW VLFK PLW HLQHP EHVWLPPWHQ Thema XQG GLH 8VHU EHWHLOLJHQ VLFKGDUDQLQGHPVLH'LVNXVVLRQVEHLWU¾JHVFKUHLEHQRGHUDXIGLHVHDQWZRUWHQ-H GH3HUVRQGLHVLFKLQVROFKHLQH0DLOLQJOLVWHDXIQHKPHQO¾VVWHUK¾OWUHJHOP¾¹LJ GLH Diskussionsbeiträge SHU 0DLO 0LW +LOIH YRQ Mailinglisten ZHUGHQ (0DLOV DQHLQHQEHVWLPPWHQ(PSI¾QJHUNUHLVYHUVFKLFNW

=XRUGQXQJVÖEXQJ

Zuordnungsübung =LHO

6LFKHUXQJGHVJHOHUQWHQ/HUQVWRIIV

$UW

:LHGHUKROXQJVÖEXQJ

)RUP

=ZHLHUJUXSSHQRGHU(LQ]HODUEHLW

'DXHU

FDr0LQXWHQ

0DWHULDO

¶EXQJVEO¾WWHU/ÐVXQJVEO¾WWHU3UHLVH

Durchführung %HL GLHVHU =XRUGQXQJVÖEXQJ ZLHGHUKROHQ GLH 7HLOQHKPHU GLH %HJULIIH XQG =X VDPPHQK¾QJHGHU6RIWZDUH'LH7HLOQHKPHUKDEHQGLH$XIJDEHEHVWLPPWH'DWHQ RGHU%HJULIIHDQGHUHQ%HJULIIHQRGHU'DWHQ]X]XRUGQHQ'LHVH¶EXQJHLJQHWVLFK EHVRQGHUVZHQQHVGDUXPJHKWdZRZHOFKH'DWHQVWHKHQo 1DFKGHPGLH¶EXQJVEO¾WWHUDXVJHWHLOWZXUGHQEHNRPPHQGLH7HDPV0LQX WHQ=HLW$QVFKOLH¹HQGZLUGGLH¶EXQJDXIJHOÐVW

:LHGHUKROXQJVÖEXQJHQ

Beispiel SAP R/3 IS-U/CCS $XIJDEH%LWWHRUGQHQ6LHGLH'DWHQ$3 GHQULFKWLJHQ'DWHQREMHNWHQ ]X =XHLQHP'DWHQREMHNWNÐQQHQHLQRGHUPHKUHUH%HJULIIHJHKÐUHQ:HOFKH'DWHQ ZHUGHQZRLP,68&&6HLQJHWUDJHQ" $QVFKOXVVREMHNW $$GUHVVH %6SDUWH 9HUEUDXFKVVWHOOH

&/DJHLP$QVFKOXVVREMHNW '=¾KOHUVWDQG

$QODJH

(/DJHLP$QVFKOXVVREMHNW )=DKOXQJVYHUIDKUHQ

*HU¾WHSODW]

*$GUHVVH +%DQNYHUELQGXQJ

*HU¾W

,7DULIOLFKH'DWHQ -$EOHVHHLQKHLW

*HVFK¾IWVSDUWQHU

.*HU¾WHGDWHQ /0DKQGDWHQ

9HUWUDJVNRQWR

0$EVFKODJVYHUIDKUHQ 15HFKQXQJVIRUPXODU

9HUWUDJ

2*HPHLQVDPHRGHU JHWUHQQWH)DNWXUD 37DULIOLFKH'DWHQ

=XRUGQXQJVÖEXQJ

Lösung SAP R/3 IS-U/CCS $QVFKOXVVREMHNW

$

$$GUHVVH %6SDUWH

9HUEUDXFKVVWHOOH

&

&/DJHLP$QVFKOXVVREMHNW '=¾KOHUVWDQG

$QODJH

%,-

(/DJHLP$QVFKOXVVREMHNW )=DKOXQJVYHUIDKUHQ

*HU¾WHSODW]

(

*$GUHVVH +%DQNYHUELQGXQJ

*HU¾W

'.

,7DULIOLFKH'DWHQ -$EOHVHHLQKHLW

*HVFK¾IWVSDUWQHU

*+

.*HU¾WHGDWHQ /0DKQGDWHQ

9HUWUDJVNRQWR

)/01

0$EVFKODJVYHUIDKUHQ 15HFKQXQJVIRUPXODU

9HUWUDJ

2

2*HPHLQVDPHRGHU JHWUHQQWH)DNWXUD 37DULIOLFKH'DWHQ

Beispiel Word for Windows XP $XIJDEH 2UGQHQ 6LH GHQ HLQ]HOQHQ 0HQÖSXQNWHQ YRQ :RUG IRU :LQGRZV GLH YHUVFKLHGHQHQ%HIHKOH]X 'DWHL $:HEOD\RXW %+\SHUOLQN &°IIQHQ ':ÐUWHU]¾KOHQ ($OOHDQRUGQHQ

:LHGHUKROXQJVÖEXQJHQ

%HDUEHLWHQ

)'UXFNHQ **HKH]X +$XVVFKQHLGHQ ,=HLFKHQ -0DNUR

$QVLFKW

.6XFKHQ /.RPPHQWDU 0(LJHQVFKDIWHQ 1*UDILN

(LQIÖJHQ

2.RSIXQG)X¹QRWHQ 36HLWHQ]DKOHQ 4$XWR7H[W 55ÖFNJ¾QJLJ(LQJDEH 6)X¹QRWH

)RUPDW

76\PEROOHLVWHQ 81HXH:RUNV9RUODJH 9.RSLHUHQ :1XPPHULHUXQJXQG$XI]¾K OXQJV]HLFKHQ

([WUDV

;6SHLFKHUQ <)UDPHV =5HFKWVFKUHLEXQJ XQG*UDPPDWLN DD5DKPHQXQG6FKDWWLHUXQJ EE=HLOHQHLQIÖJHQ

7DEHOOH

FF7HLOHQ GG$QSDVVHQ HH$XWR.RUUHNWXU II6RUWLHUHQ

)HQVWHU

JJ6HULHQGUXFN

=XRUGQXQJVÖEXQJ

Lösung Word for Windows 'DWHL

&)08;

$:HEOD\RXW %+\SHUOLQN &°IIQHQ ':ÐUWHU]¾KOHQ ($OOHDQRUGQHQ

%HDUEHLWHQ

*+.59

)'UXFNHQ **HKH]X +$XVVFKQHLGHQ ,=HLFKHQ -0DNUR

$QVLFKW

$27

.6XFKHQ /.RPPHQWDU 0(LJHQVFKDIWHQ 1*UDILN

(LQIÖJHQ

%/1346

2.RSIXQG)X¹QRWHQ 36HLWHQ]DKOHQ 4$XWR7H[W 55ÖFNJ¾QJLJ(LQJDEH 6)X¹QRWH

)RUPDW

,:<DD

76\PEROOHLVWHQ 81HXH:RUNV9RUODJH 9.RSLHUHQ :1XPPHULHUXQJXQG$XI]¾K OXQJV]HLFKHQ

([WUDV

'-=GGHHJJ ;6SHLFKHUQ <)UDPHV =5HFKWVFKUHLEXQJXQG*UDP PDWLN DD5DKPHQXQG6FKDWWLHUXQJ EE=HLOHQHLQIÖJHQ

:LHGHUKROXQJVÖEXQJHQ

7DEHOOH

EEII

FF7HLOHQ GG$QSDVVHQ HH$XWR.RUUHNWXU II6RUWLHUHQ

)HQVWHU

(FF

JJ6HULHQGUXFN

6RUWLHUÖEXQJ

Sortierübung =LHO

6LFKHUXQJGHV/HUQVWRIIVLQORFNHUHU)RUP

$UW

:LHGHUKROXQJVÖEXQJ

)RUP

=ZHLHUJUXSSHQRGHU(LQ]HODUEHLW

'DXHU

FDr0LQXWHQ

0DWHULDO

¶EXQJVEO¾WWHU/ÐVXQJVEO¾WWHU3UHLVH

Durchführung %HL GLHVHU ¶EXQJ ZHUGHQ 'HILQLWLRQHQ RGHU =XVDPPHQK¾QJH ZLHGHUKROW 'LH $XIJDEHGHU7HLOQHKPHUEHVWHKWGDULQDXVGHQDQJHERWHQHQ$OWHUQDWLYHQGLHULFK WLJHQ $QWZRUWHQ 3IDGH %HJULIIH RGHU =XVDPPHQK¾QJH KHUDXV]XILQGHQ =X %H JLQQYHUWHLOWGLH6HPLQDUOHLWXQJGLH¶EXQJVEO¾WWHU(VNDQQDOOHLQHRGHULP7HDP JHDUEHLWHWZHUGHQ:HQQDOOH*UXSSHQIHUWLJVLQGZLUGGLH¶EXQJLQHLQHP6HPL QDUJHVSU¾FK DXIJHOÐVW 'LH *UXSSH RGHU GLH 3HUVRQ PLW GHQ PHLVWHQ ULFKWLJHQ $QWZRUWHQEHNRPPWHLQHQ3UHLV

:LHGHUKROXQJVÖEXQJHQ

Beispiel Lotus Notes Aufgabe:6WUHLFKHQ6LHGLH%HJULIIHGLHQLFKWLQGLH%HJULIIVUHLKHSDVVHQ 'DVSHUVÐQOLFKH.HQQZRUWNDQQJH¾QGHUWZHUGHQLP0HQÖXQWHU %($5%(,7(1r'$7(,r(;75$6r%(187=(5,' 8P1RWHV]XVWDUWHQZHUGHQIROJHQGH0HQÖSXQNWHDQJHNOLFNW 6WDUW0(1¶ °))1(1 r (;3/25(5 r 352*5$00( r 352*5$00 0$1$*(5r/2786$1:(1'81*(1r/2786127(6 'LH $Q]DKO DNWXHOO XQJHOHVHQHU 'RNXPHQWH NDQQ LQ /RWXV 1RWHV LQ HLQHU 'D WHQEDQNDQJH]HLJWZHUGHQ'D]XZHUGHQIROJHQGH0HQÖSXQNWHDQJHZ¾KOW $16,&+7 r '$7(, r $1=(,*(1 r $1=$+/ '(5 81*(/(6(1(1 $.78$/,6,(5(1 ,P3URJUDPPNÐQQHQQHXH'RNXPHQWHHUVWHOOWZHUGHQ)ROJHQGH0HQÖSXQNWH ZHUGHQGD]XDNWLYLHUW 'DWHQEDQNÐIIQHQr0DVNHLP0HQÖ(567(//(1DNWLYLHUHQr'2.80(17 %($5%(,7(1DQNOLFNHQr0DVNHQIHOGHUDXVIÖOOHQr63(,&+(51r(6&DQ NOLFNHQ 8PHLQHORNDOH'DWHQEDQN]XYHUVFKOÖVVHOQZHUGHQIROJHQGH3XQNWHDNWLYLHUW 'DWHQEDQN LP $UEHLWVEHUHLFK PDUNLHUHQ r '$7(, r (,*(16&+$)7(1 '$7(1%$1. r %($5%(,7(1 r 5HJLVWHU $//*(0(,1 r 6FKDOWIO¾FKH 9(56&+/¶66(/81* (LQ$GUHVVEXFKNDQQJHZHFKVHOWZHUGHQLQGHPIROJHQGHU0HQÖSIDGDXIJHUX IHQZLUG '$7(, r 925*$%(1 r (567(//(1 r %(187=(5925*$%(1 r $1=(,*(1 5HJLVWHU XQG 1HZV r /2.$/( $'5(66%¶&+(5 r GXUFKVX FKHQ Lösung Lotus Notes 'LHXPUDQGHWHQ:ÐUWHUJHKÐUHQQLFKWLQGLH0HQÖUHLKH 'DVSHUVÐQOLFKH.HQQZRUWNDQQJH¾QGHUWZHUGHQLP0HQÖXQWHU %($5%(,7(1r'$7(,r(;75$6r%(187=(5,' 8P1RWHV]XVWDUWHQZHUGHQIROJHQGH0HQÖSXQNWHDQJHNOLFNW 6WDUW0(1¶ °))1(1 r (;3/25(5 r 352*5$00( r 352*5$00 0$1$*(5r/2786$1:(1'81*(1r/2786127(6 'LH $Q]DKO DNWXHOO XQJHOHVHQHU 'RNXPHQWH NDQQ LQ /RWXV 1RWHV LQ HLQHU 'D WHQEDQNDQJH]HLJWZHUGHQ'D]XZHUGHQIROJHQGH0HQÖSXQNWHDQJHZ¾KOW $16,&+7 r '$7(, r $1=(,*(1 r $1=$+/ '(5 81*(/(6(1(1 $.78$/,6,(5(1 ,P3URJUDPPNÐQQHQQHXH'RNXPHQWHHUVWHOOWZHUGHQ)ROJHQGH0HQÖSXQNWH ZHUGHQGD]XDNWLYLHUW 'DWHQEDQNÐIIQHQr0DVNHLP0HQÖ(567(//(1DNWLYLHUHQr'2.80(17 %($5%(,7(1DQNOLFNHQr0DVNHQIHOGHUDXVIÖOOHQr63(,&+(51r(6&DQ NOLFNHQ

6RUWLHUÖEXQJ

8PHLQHORNDOH'DWHQEDQN]XYHUVFKOÖVVHOQZHUGHQIROJHQGH3XQNWHDNWLYLHUW 'DWHQEDQN LP $UEHLWVEHUHLFK PDUNLHUHQ r '$7(, r (,*(16&+$)7(1 '$7(1%$1. r %($5%(,7(1 r 5HJLVWHU $//*(0(,1 r 6FKDOWIO¾FKH 9(56&+/¶66(/81* (LQ$GUHVVEXFKNDQQJHZHFKVHOWZHUGHQLQGHPIROJHQGHU0HQÖSIDGDXIJHUX IHQZLUG'$7(,r925*$%(1r(567(//(1%(187=(5925*$%(1 $1=(,*(15HJLVWHUXQG1HZVr/2.$/($'5(66%¶&+(5GXUFKVX FKHQ Beispiel SAP IS-U/CCS Aufgabe:.UHX]HQ6LHGLHULFKWLJHQ$QWZRUWHQDQ$FKWXQJHVNÐQQHQHLQHRGHU DXFKPHKUHUH$QWZRUWHQULFKWLJVHLQ 'LH%H]LHKXQJ]ZLVFKHQ9HUWUDJXQG$QODJHLVW Q Q 'LH%H]LHKXQJ]ZLVFKHQ9HUWUDJXQG9HUWUDJVNRQWRLVW Q Q 'LH%H]LHKXQJ]ZLVFKHQ$QVFKOXVVREMHNWXQG9HUEUDXFKVVWHOOHLVW Q Q ,P*HU¾WZHUGHQIROJHQGH'DWHQKLQWHUOHJW *HU¾WHGDWHQ 9HUEUDXFKVVWHOOH 7DULIOLFKH'DWHQ =¾KOHUVWDQG $EOHVHHLQKHLW ,QGHU$QODJHZHUGHQGLHIROJHQGHQ'DWHQKLQWHUOHJW $EOHVHHLQKHLW *HU¾WHQXPPHU 6SDUWH *HPHLQVDPHRGHUJHWUHQQWH)DNWXUD 7DULIOLFKH'DWHQ 3HULRGHQYHUEUDXFK 5HFKQXQJVIRUPXODU

:LHGHUKROXQJVÖEXQJHQ

,P9HUWUDJVNRQWRZHUGHQGLHIROJHQGHQ'DWHQKLQWHUOHJW =DKOGDWHQ 0DKQGDWHQ %DQNOHLW]DKO .RQWRQXPPHU 5HFKQXQJVIRUPXODU %DQNHLQ]XJ $EZHLFKHQGHU5HFKQXQJVHPSI¾QJHU 5HFKQXQJVDGUHVVH ,P*HVFK¾IWVSDUWQHUZHUGHQGLHIROJHQGHQ'DWHQKLQWHUOHJW =DKOGDWHQ 0DKQGDWHQ %DQNOHLW]DKO .RQWRQXPPHU 5HFKQXQJVIRUPXODU %DQNHLQ]XJ $EZHLFKHQGHU5HFKQXQJVHPSI¾QJHU 5HFKQXQJVDGUHVVH Lösung SAP R/3 IS-U/CCS 'LH%H]LHKXQJ]ZLVFKHQ9HUWUDJXQG$QODJHLVW [ Q Q 'LH%H]LHKXQJ]ZLVFKHQ9HUWUDJXQG9HUWUDJVNRQWRLVW Q [ Q 'LH%H]LHKXQJ]ZLVFKHQ$QVFKOXVVREMHNWXQG9HUEUDXFKVVWHOOHLVW [ Q Q ,P*HU¾WZHUGHQIROJHQGH'DWHQKLQWHUOHJW [ *HU¾WHGDWHQ 9HUEUDXFKVVWHOOH [ 7DULIOLFKH'DWHQ [ =¾KOHUVWDQG $EOHVHHLQKHLW

Sortierübung

6RUWLHUÖEXQJ

,QGHU$QODJHZHUGHQGLHIROJHQGHQ'DWHQKLQWHUOHJW [ $EOHVHHLQKHLW [ *HU¾WHQXPPHU [ 6SDUWH *HPHLQVDPHRGHUJHWUHQQWH)DNWXUD [ 7DULIOLFKH'DWHQ [ 3HULRGHQYHUEUDXFK 5HFKQXQJVIRUPXODU ,P9HUWUDJVNRQWRZHUGHQGLHIROJHQGHQ'DWHQKLQWHUOHJW [ =DKOGDWHQ [ 0DKQGDWHQ %DQNOHLW]DKO .RQWRQXPPHU [ 5HFKQXQJVIRUPXODU [ %DQNHLQ]XJ [ $EZHLFKHQGHU5HFKQXQJVHPSI¾QJHU 5HFKQXQJVDGUHVVH ,P*HVFK¾IWVSDUWQHUZHUGHQGLHIROJHQGHQ'DWHQKLQWHUOHJW =DKOGDWHQ 0DKQGDWHQ [ %DQNOHLW]DKO [ .RQWRQXPPHU 5HFKQXQJVIRUPXODU %DQNHLQ]XJ $EZHLFKHQGHU5HFKQXQJVHPSI¾QJHU [ 5HFKQXQJVDGUHVVH

:LHGHUKROXQJVÖEXQJHQ

Glückswürfel =LHO

6LFKHUXQJGHVJHOHUQWHQ/HUQVWRIIHV

$UW

:LHGHUKROXQJVÖEXQJ:HWWEHZHUE

)RUP

.OHLQJUXSSHQ

'DXHU

r0LQXWHQ

0DWHULDO

=DXEHUZÖUIHOPLW=DKOHQDPEHVWHQHLQJUR¹HU6FKDXP VWRIIZÖUIHO )UDJHQ*ORFNH3UHLVH

Durchführung 'LH*UXSSH ZLUGLQ]ZHLELVGUHL.OHLQJUXSSHQDXIJHWHLOWGLHVLFKMHZHLOVHLQHQ 1DPHQ JHEHQ 'LH 1DPHQ GHU YHUVFKLHGHQHQ .OHLQJUXSSHQ ZHUGHQ WDEHOODULVFK DXIHLQHP)OLS&KDUWRGHUDQGHU7DIHOIHVWJHKDOWHQ-HGH*UXSSHZ¾KOW]XQ¾FKVW HLQHQ*UXSSHQVSUHFKHU 'XUFKJHIÖKUWZLUGGLH¶EXQJRKQH3&VGDGXUFKZLHGHUKROHQGLH7HLOQHKPHU $EO¾XIH%HJULIIH/ÐVXQJVZHJHRGHU,FRQVLQHLQHPQHXHQ=XVDPPHQKDQJ'LH ¶EXQJ]HLJWGHQ7UDLQHUQZLHZHLWGHU/HUQVWRIIYHUVWDQGHQZRUGHQLVW)ÖUMHGH ULFKWLJEHDQWZRUWHWH)UDJHJLEWHV3XQNWH :LH YLHOH 3XQNWH HV JLEW HQWVFKHLGHW GHU *OÖFNVZÖUIHO %HL HLQHU ULFKWLJHQ $QWZRUWGDUIGLH*UXSSHZÖUIHOQ:ÖUIHOWGLH*UXSSHHLQHEHNRPPWVLHDXILKU .RQWR3XQNWH%HLGHU=DKOHUK¾OWGLH*UXSSH3XQNWHXQGVRIRUW (V JLEW MHGRFK HLQH ZLFKWLJH $XVQDKPH %HL GHU =DKO HUK¾OW GLH *UXSSH 3XQNWH)LQGHWHLQH*UXSSHGLHIDOVFKH$QWZRUWVRVXFKHQDOOH*UXSSHQZHLWHU QDFKGHUULFKWLJHQ$QWZRUWXQGGDV:HWWUHQQHQLVWZLHGHUHUÐIIQHW$XFKGLH*UXS SH GLH HLQH IDOVFKH $QWZRUW JHJHEHQ KDW GDUI ZHLWHUUDWHQ ,VW GLH )UDJH JHOÐVW ZLUGGLHQ¾FKVWH)UDJHJHVWHOOW *HZRQQHQKDWGLH*UXSSHPLWGHQPHLVWHQ3XQNWHQ Variante 1: Handbuch %HL GLHVHU 9DULDQWH EHNRPPHQ DOOH 7HLOQHKPHU HLQ EHVWLPPWHV .DSLWHO DXV GHP +DQGEXFK YHUGHFNW DXVJHWHLOW 6LH GÖUIHQ GHQ 7H[W HUVW DXI GDV .RPPDQGR GHU 6HPLQDUOHLWXQJKLQXPGUHKHQXQGOHVHQ'D]XKDEHQ6LHFLUFDr0LQXWHQ=HLW 'LH=HLWUHLFKWQLFKWXPGHQ7H[WYROOVW¾QGLJGXUFK]XOHVHQGLH*UXSSHPXVVVLFK GHQ7H[WDXIWHLOHQ(VEHJLQQWGLH¶EXQJZHQQGLH=HLWDEJHODXIHQLVW =XP7H[WVWHOOHQGLH7UDLQHU,P7H[WPÖVVHQGLH*UXSSHQGLHJHQDXH$QWZRUW ILQGHQ *ODXEW HLQH *UXSSH GLH ULFKWLJH $QWZRUW JHIXQGHQ ]X KDEHQ KXSW GHU *UXSSHQVSUHFKHU 'LH *UXSSH OLHVW LKUH $QWZRUW YRU ,VW GLH $QWZRUW ULFKWLJ VR GDUIGLH*UXSSHGHQ*OÖFNVZÖUIHOZHUIHQ

6RUWLHUÖEXQJ

Variante 2: Fragen zum Seminarthema %HL GLHVHU 9DULDQWH VWHOOW GHU7UDLQHU)UDJHQ ]XP/HUQVWRII'LH *UXSSHGLHGLH )UDJHDOVHUVWHULFKWLJEHDQWZRUWHWGDUIZÖUIHOQ

:LHGHUKROXQJVÖEXQJHQ

Zauberwürfel =LHO

:LHGHUKROHQYRQ%HJULIIHQXQG*UXQGVWUXNWXUHQ GHU6RIWZDUH

$UW

:LHGHUKROXQJVÖEXQJ(LQVWLHJ

)RUP

.OHLQJUXSSHQ(LQ]HOÖEXQJ

'DXHU

r0LQXWHQ0LQXWHQSUR%HJULIIRGHU,FRQ

0DWHULDO

=DXEHUZÖUIHO(LQVWHFNNDUWHQPLW%HJULIIHQ

Einführung in die Methode 0LWGHU6RIWZDUHPÖVVHQGLH7HLOQHKPHUPHLVWHQVDXFKHLQHQHXH6SUDFKHOHUQHQ (UVW ZHQQ VLH GLH %HJULIIOLFKNHLWHQ GHU 6RIWZDUH NHQQHQ ZHUGHQ VLH GLHVH DXFK ZLUNOLFK EHKHUUVFKHQ :LHGHUKROW XQG JHIHVWLJW ZHUGHQ GLHVH %HJULIIH PLW GHP =DXEHUZÖUIHO +¾XILJ NÐQQHQ GLH 7HLOQHKPHU GLH %HJULIIH QXU LQQHUKDOE HLQHV EHVWLPPWHQ .RQWH[WHVZLH]XP%HLVSLHOHLQHU'HILQLWLRQZLHGHUJHEHQ$X¹HUKDOEGLHVHV.RQ WH[WHV I¾OOW LKQHQ ]X GLHVHP %HJULII QLFKWV HLQ 'LHV LVW HLQ ,QGL] GDIÖU GDVV GLH %HJULIIH QLFKW ZLUNOLFK YHUVWDQGHQ ZRUGHQ VLQG %HLP =DXEHUZÖUIHO PÖVVHQ VLH GLH%HJULIIHPLWHLJHQHQ:RUWHQHUNO¾UHQ'LH*UXSSHPXVVVLFKQRFKHLQPDONODU PDFKHQZDVGLH%HJULIIHIÖUVLHEHGHXWHQ :HQQGLH7HLOQHKPHUGHQ%HJULIIHUNO¾UHQNÐQQHQKDEHQVLHLKQDXFKYHUVWDQ GHQ$X¹HUGHPZHUGHQGLH%HJULIIHQRFKHLQPDOLQHLQHPQHXHQ.RQWH[WZLHGHU KROW XQG VR EHVVHU EHKDOWHQ )ÖU GLH 7UDLQHU ]HLJW VLFK EHL GLHVHU¶EXQJ ZHOFKH %HJULIIHHYHQWXHOOQRFKHLQPDOEHKDQGHOWZHUGHQPÖVVHQ

0DQGDQW

=DXEHUZÖUIHO

Durchführung (LQ=DXEHUZÖUIHOLVWHLQJUR¹HU:ÖUIHO(LQH6HLWHLVWFP[FPJUR¹XQGMH GH6HLWHKDWHLQHGXUFKVLFKWLJH)ROLHLQGLH',1$%O¾WWHURGHU.DUWHQKLQHLQJH VWHFNW ZHUGHQ NÐQQHQ $XI .DUWHQ ZHUGHQ GLH %HJULIIH JHVFKULHEHQ XQG LQ GHQ =DXEHUZÖUIHOJHVWHFNW 'HU :ÖUIHO ZLUG HLQHU 3HUVRQ ]XJHZRUIHQ 'LH 3HUVRQ GLH GHQ :ÖUIHO I¾QJW HUNO¾UWGHQ%HJULIIGHUDXIGHU:ÖUIHOYRUGHUVHLWHVWHKW=XP%HLVSLHOd)RUPDWYRU ODJHod%URZVHUod0DQGDQWo ,VW GHU %HJULII ULFKWLJ HUNO¾UW ZLUG GHU :ÖUIHO ZHLWHUJHZRUIHQ 'HU HUNO¾UWH %HJULIIZLUGHQWIHUQW,VWNHLQZHLWHUHU%HJULIIPHKULQGHU:ÖUIHOWDVFKHZLUGGLH VH:ÖUIHOVHLWH]XP-RNHU:HUHLQHQ-RNHUI¾QJWGDUIVLFKHLQH:ÖUIHOVHLWHDXV VXFKHQXQGGHQHQWVSUHFKHQGHQ%HJULIIHUNO¾UHQ:HUVHLQHQ%HJULIIQLFKWHUNO¾ UHQ NDQQ JLEW GHQ :ÖUIHO DQ HLQHQ )UHLZLOOLJHQ ZHLWHU =X (QGH LVW GLH ¶EXQJ ZHQQDOOH%HJULIIHHUNO¾UWVLQG

Variante 1: Icons ,Q HLQLJHQ 6HPLQDUHQ PÖVVHQ VLFK GLH 7HLOQHKPHU PLW GHU 2EHUIO¾FKH GHU 6RIW ZDUH]XP%HLVSLHOYRQ:LQGRZVRGHU6$3YHUWUDXWPDFKHQ'LHVH,FRQVNÐQQHQ PLWGHP=DXEHUZÖUIHOHEHQIDOOVZLHGHUKROWZHUGHQ6WDWWGHU%HJULIIHZHUGHQ ,FRQVLQGHQ:ÖUIHOJHVWHFNW Beispiele:

:LHGHUKROXQJVÖEXQJHQ

Variante 2: Menüpfade 0DQFKH 3URJUDPPH DUEHLWHQ PLW HLQHU NRPSOH[HQ %DXPVWUXNWXU 8P VLFK LP 3URJUDPP]XUHFKW]XILQGHQPÖVVHQGLH7HLOQHKPHUGLHULFKWLJHQ0HQÖSIDGHNHQ QHQ$XFKGLHVHNÐQQHQPLWGHP=DXEHUZÖUIHOZLHGHUKROWZHUGHQ'D]XZLUGGDV (QGH HLQHV 0HQÖSIDGHV LQ GHQ =DXEHUZÖUIHO JHVWHFNW 'LH 7HLOQHKPHU PÖVVHQ QXQGHQ3IDGQHQQHQGHU]XGHUHQWVSUHFKHQGHQ7UDQVDNWLRQIÖKUW Beispiel SAP R/3 IS-U/CCS: 'LH7HLOQHKPHUHUNO¾UHQGHQ3IDGIÖUd9HUEUDXFKVVWHOOHDQOHJHQo

Hinweis: 'LH YHUVFKLHGHQHQ 9DULDQWHQ NÐQQHQ DXFK PLWHLQDQGHU NRPELQLHUW ZHU GHQEHLVSLHOVZHLVHLQGHPGLH7HLOQHKPHUEHLP(LQVDW]GHV=DXEHUZÖUIHOVGLH,FRQV XQG0HQÖSIDGHHUO¾XWHUQ

.UHX]ZRUWU¾WVHO

Kreuzworträtsel =LHO

6LFKHUQGHUJHOHUQWHQ%HJULIIHXQG6\VWHP]XVDPPHQK¾QJH

$UW

:LHGHUKROXQJVÖEXQJ

)RUP

.OHLQJUXSSHQXQG(LQ]HODUEHLW

'DXHU

r0LQXWHQMHQDFK$Q]DKOGHU:ÐUWHU

0DWHULDO

.UHX]ZRUWU¾WVHO/ÐVXQJHQ6WLIWH

Durchführung $XVJHWHLOWZHUGHQGLH¶EXQJVEO¾WWHUXQG6WLIWH-HQDFK:XQVFKNDQQGDV5¾WVHO DQHLQ]HOQH7HLOQHKPHURGHUDQ7DQGHPVYHUWHLOWZHUGHQ'LH7HLOQHKPHUPÖVVHQ GDV5¾WVHOOÐVHQXQGGDV/ÐVXQJVZRUWILQGHQ *HZRQQHQKDWGDV7HDPRGHUGLH3HUVRQGLHDOVHUVWHGDV/ÐVXQJVZRUWKHUDXV JHIXQGHQ KDW ,P $QVFKOXVV DQ GLH $XIOÐVXQJ NÐQQHQ GLH YHUVFKLHGHQHQ )UDJHQ XQG/ÐVXQJVZÐUWHUQRFKHLQPDOPLWGHU7UDLQLQJVJUXSSHEHVSURFKHQZHUGHQ Beispiel: Rätsel aus dem Bereich SAP für das Modul IS-U/CCS Vertragskontokorrent Waagrecht: ¶EHUZHOFKH(LQVWHOOXQJZLUGIHVWJHOHJWZHOFKH3RVWHQVHOHNWLHUWZHUGHQVRO OHQ" :LHZLUGGDV5HJLVWHUJHQDQQWÖEHUGDVLP&,&GDV'HELWRUHQNRQWRDXIJHUX IHQZLUG" :LH QHQQW VLFK GDV 5HJLVWHU LQ GHU .RQWHQVWDQGVDQ]HLJH XQWHU GHP GLH $E VFKODJV]DKOXQJHQDQJH]HLJWZHUGHQ" :RNDQQHLQH=DKOVSHUUHJHVHW]WZHUGHQ" :HOFKH$UWGHU6SHUUHQILQGHQ6LHLQGHU6SDOWH6LQGHU=HLOHQDXIEDXYDULDQWH 35" :RILQGHQ6LHGLH'DWHQÖEHUGLH+HUNXQIWHLQHV%HOHJHV" :LHQHQQWPDQ$%&3535" :DVNÐQQHQ6LHVLFKLP$OOJHPHLQHQXQWHU8PIHOG !.RQWRDQ]HLJHQODVVHQ" Senkrecht: $:RZHUGHQ)DNWXUDVSHUUHQJHVHW]W" %:LH KHL¹W GDV )HOG LQ GHP 6LH ]ZLVFKHQ GHQ HLQ]HOQHQ 9HUWUDJVNRQWHQ HLQHV *HVFK¾IWVSDUWQHUVVSULQJHQNÐQQHQ" &:LHQHQQWVLFKGLH9HUWUDJVNRQWRVLFKWGHU.RQWHQVWDQGVDQ]HLJH" ',QZHOFKHP5HLWHUZHUGHQGLH(LQXQG$XVJDQJV]DKOXQJHQDQJH]HLJW"

:LHGHUKROXQJVÖEXQJHQ

(:DVZLUG,KQHQDQJH]HLJWZHQQ6LH8PIHOG !%HOHJ !0DKQKLVWRULHDQNOL FNHQ" ):HOFKHQ /LVWW\S PÖVVHQ 6LH LP %LOG d.RQWHQVWDQG (LQVWLHJo DXVZ¾KOHQ XP GDV)HOG1DYLJDWLRQLQGHU.RQWHQVWDQGVDQ]HLJH]XVHKHQ" *:LHQHQQWVLFKGHU5HLWHUGHU.RQWHQVWDQGVDQ]HLJHGHUGLHJHVDPWHQ9RUJ¾QJH GHV.XQGHQDQ]HLJW" Bitte füllen Sie die Felder aus A

1

F D

C

B

2 3

G E

7

5 4

8

6

Umlaute werden in folgender Form dargestellt: Ä = A E

Lösungswort:

.UHX]ZRUWU¾WVHO

Lösung Rätsel A

1L I

V E R S T T Y P

F D

R A

S T

C B Z 2Z A H L U N G E N A A B S 3A N Z A H L U N G E N C

E

K O N T

T M I A O 5Z A H L S P E R R E N N V O R S C 8H I S T O R I E N L A G S L A 6B E L E G K O P F U F E

Lösungswort:

O

V I G A

L U N G

D A R D

S 7Z E I L I S T 4B E L E G

D E B i

G

L E N A U F B A U V A R I I O S R T D T E Y R P U N G E N

A N T E

Umlaute werden in folgender Form dargestellt: Ä = A E

T O R E N K O N T O

:LHGHUKROXQJVÖEXQJHQ

Bingo =LHO

6LFKHUXQJGHUJHOHUQWHQ%HJULIIHXQG=XVDPPHQK¾QJH GHU6RIWZDUHLQDXIJHORFNHUWHU)RUP

$UW

:LHGHUKROXQJVÖEXQJ(YDOXDWLRQ

)RUP

.OHLQJUXSSHQRGHU(LQ]HOÖEXQJPLQGHVWHQV7HLOQHKPHU XQGQLFKWPHKUDOV7HLOQHKPHU

'DXHU

r0LQXWHQ

0DWHULDO

¶EXQJVSO¾QHPLWMH)HOGHUQXQG$QWZRUWHQ RGHU%HJULIIHQ6WLIWH

Durchführung $OOH7HLOQHKPHUHUKDOWHQHLQHQ%LQJRSODQ$XIGHP3ODQVWHKHQ$QWZRUWHQRGHU %HJULIIH$QVFKOLH¹HQGVWHOOWGLH6HPLQDUOHLWXQJ)UDJHQGLHYRQGHQ7HLOQHKPHUQ PLW+LOIHGHU%LQJRNDUWHQEHDQWZRUWHWZHUGHQ:HQQHLQ7HLOQHKPHUGLHULFKWLJH $QWZRUWRGHUGHQULFKWLJHQ%HJULIIDXIVHLQHU.DUWHJHIXQGHQKDWVWUHLFKWHUGLH VHV)HOGGXUFK *HZRQQHQ KDW GHU 7HLOQHKPHU GHU DOV HUVWHV IÖQI )HOGHU GXUFKJHVWULFKHQ KDW GLH VLFK LQ HLQHU 5HLKH DXI VHLQHU %LQJRNDUWH EHILQGHQ (LQH 5HLKH NDQQ ZDDJ UHFKWVHQNUHFKWRGHUGLDJRQDOYHUODXIHQ6REDOGGDVIÖQIWH)HOGPDUNLHUWLVWUXIW GLH3HUVRQo%LQJRo 'DQDFK ÖEHUSUÖIW GLH 6HPLQDUOHLWXQJ GLH %LQJRNDUWH DXI GLH 5LFKWLJNHLW GHU PDUNLHUWHQ$QWZRUWHQ =XU 9HUWLHIXQJ XQG )HVWLJXQJ GHV /HUQVWRIIV NÐQQHQ QDFK %HHQGLJXQJ GHU ¶EXQJGLHYHUVFKLHGHQHQ)UDJHQXQG$QWZRUWHQ]XVDPPHQPLWGHU/HUQJUXSSH EHVSURFKHQZHUGHQ Tipp:'DPLWGLH%LQJRNDUWHQLQPHKUHUHQ7UDLQLQJVHLQJHVHW]WZHUGHQNÐQQHQLVW HV VLQQYROO GLH .DUWHQ ]X ODPLQLHUHQ =XU 0DUNLHUXQJ GHU )HOGHU YHUZHQGHQ GLH 7HLOQHKPHUZDVVHUOÐVOLFKH6WLIWH

%LQJR

%HLVSLHO]XP7KHPD/RWXV1RWHV Beispielfragen Bingo :DVSDVVLHUWEHLIROJHQGHU(LQJDEH"0LWGHUUHFKWHQ0DXVWDVWHLQGLH$UEHLWV EHUHLFKVVHLWHNOLFNHQ.RQWH[WPHQÖSXQNWEigenschaften: Arbeitsbereich. :RIÖUVWHKWGLHVHV6\PEROLP/RWXV1RWHV" :DVSDVVLHUWEHLHLQHP'RSSHONOLFNDXIGDV'DWHQEDQNV\PERO" :DVSDVVLHUWQDFKGHP%HW¾WLJHQGHV%XWWRQVAktionen – Senden" Bingokarte 0DLO 1RWHVEHHQGHQ 0HQÖOHLVWH 'DWHQEDQN /DEHOV EHDQWZRUWHQ V\PEROH EHVFKULIWHQ

'DWHQEDQN ÐIIQHQ

/LVWHQ +LOIHDXIUXIHQ (UZHLWHUQXQG :HFKVHOQ .RPSULPLHUHQ ]ZLVFKHQGHQ HU]HXJHQ GHU$QVLFKWHQ JHÐIIQHWHQ 1RWHV)HQVWHUQ

,QKDOWHDXV GHU=ZL VFKHQDEODJH HLQIÖJHQ

'RNXPHQWH OÐVFKHQ

(LQH$QVLFKW GUXFNHQ

1DFKULFKWDQ %OLQGNRSLH HLQH%HQXW]HU YHUVFKLFNHQ JUXSSH VFKLFNHQ

(LQHXQJHOH VHQH0DLO VXFKHQ

0DLOV YHUVFKOÖVVHOQ

6HUYHU

/HVH]HLFKHQ VHW]HQ

$EZHVHQ KHLWVSURILO HUVWHOOHQ

%HWULHEV V\VWHPH

1RWHV&OLHQWV

5HSOL]LHUSODQ

81,;

6PDUW,FRQ

6HPLQDUJHVSU¾FK

Seminargespräch

(LQ6HPLQDUJHVSU¾FKNDQQXQWHUVFKLHGOLFKH)XQNWLRQHQKDEHQ • (LQ/HUQLQKDOWZLUGLP'LDORJPLWGHQ7HLOQHKPHUQHUDUEHLWHW • =XHLQHPEHVWLPPWHQ7KHPDZLUGGHU:LVVHQVVWDQGGHU*UXSSH]XVDPPHQJH WUDJHQ 'DV=LHOLVWDEHULQDOOHQ)¾OOHQGDVVHOEH0ÐJOLFKVWYLHOH7HLOQHKPHUEHWHLOLJHQ VLFK DP 6HPLQDUJHVSU¾FK XQG ¾X¹HUQ VLFK ]XP 7KHPD ,Q 7UDLQLQJV YHUODXIHQ 6HPLQDUJHVSU¾FKHDEHUPHLVWHQVDQGHUV (LQH )UDJH VWHOOW GHU 7UDLQHU +HUU 6FKZDU] DQWZRUWHW GHU 7UDLQHU VWHOOW GLH Q¾FKVWH )UDJH XQG ZLHGHU DQWZRUWHW +HUU 6FKZDU] 'DV ZDV HLJHQWOLFK HLQ *H VSU¾FKPLWDOOHQZHUGHQVROOWHLVW]XHLQHP'LDORJ]ZLVFKHQGHP7UDLQHUXQGHL QHP RGHU ZHQLJHQ 7HLOQHKPHUQ JHZRUGHQ +¾XILJ VFKDOWHW GDQQ GHU 5HVW GHU *UXSSHDE 'LHDQGHUH9DULDQWHLVWGDVVGLH*UXSSHYRP7KHPDDEVFKZHLIWXQGLQVd/D EHUQoNRPPW'DPLWGDVQLFKWSDVVLHUWPÖVVHQ6HPLQDUJHVSU¾FKHVRUJI¾OWLJYRU EHUHLWHWZHUGHQ 6HPLQDUJHVSU¾FKHKDEHQLPPHUIROJHQGH6WUXNWXU Ziel, Funktion und Thema des Gespräches nennen 'LH*UXSSHEHWHLOLJWVLFKOHLFKWHUDP*HVSU¾FKZHQQVLHGHVVHQ6LQQXQG=ZHFN NHQQW(LQ6HPLQDUJHVSU¾FKNDQQEHLVSLHOVZHLVHVRDQPRGHULHUWZHUGHQ „Als nächstes geht es um das Problem XY. Wir wollen dieses Problem in Form eines Seminargespräches erarbeiten“ oder „Zum Einstieg in das Thema wollen wir zunächst einmal das Wissen zusammentragen, dass Sie bereits dazu haben. Dazu machen wir jetzt ein Seminargespräch“. Vorbereitungsphase (1–2 Minuten) 'LH 7HLOQHKPHU EHNRPPHQ HLQ ELV ]ZHL 0LQXWHQ XP VLFK YRU]XEHUHLWHQ 'LHV NDQQ DOOHLQH RGHU LQ =ZHLHUWHDPV VHLQ 2KQH 9RUEHUHLWXQJ ZLUG GDV *HVSU¾FK OHLFKWGXUFKGLHVFKQHOOHUHQ7HLOQHKPHUGRPLQLHUW:¾KUHQGGLHVHU3KDVHNÐQQHQ DXFKGLHODQJVDPHUHQLKUH*HVSU¾FKVEHLWU¾JHLQ5XKHYRUEHUHLWHQ Das Gespräch 'LH5ROOHGHU7UDLQHULVWMHQDFK)XQNWLRQGHV*HVSU¾FKHVXQWHUVFKLHGOLFK:HQQ HVGDUXPJHKWJHPHLQVDPPLWGHU*UXSSHHLQH/ÐVXQJ]XILQGHQVLQGGLH7UDLQHU /HUQSDUWQHU6LHKHOIHQGHU*UXSSHGLH/ÐVXQJ]XILQGHQXQGNÐQQHQGHU*UXSSH S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

7UDLQHUYRUEHUHLWXQJ

+LQZHLVHJHEHQ:LFKWLJLVWDEHUGDVVGLH/ÐVXQJDXVGHU*UXSSHXQGQLFKWYRQ GHQ7UDLQHUQNRPPW:HQQGLH)UDJHGHU7UDLQHUEHUHLWVGLH$QWZRUWHQWK¾OW]XP %HLVSLHO„Meinen Sie nicht, dass Sie die Schriftgröße mit dem Menüpunkt Format ändern sollten?“ NRPPW GHU 'HQNSUR]HVV EHL GHQ 7HLOQHKPHUQ JDU QLFKW HUVW LQ *DQJ*HQDXVRZHQLJGÖUIHQGLH7UDLQHU]XUdOHW]WHQ,QVWDQ]oZHUGHQGLHGLHHLQ ]HOQHQ *HVSU¾FKVEHLWU¾JH EHXUWHLOW 'LH *UXSSH PXVV HLQHQ /ÐVXQJVDQVDW] DQ QHKPHQRGHUYHUZHUIHQ 'LHQWHLQGDV6HPLQDUJHVSU¾FKGD]XGDV:LVVHQGHU*UXSSH]XVDPPHQ]XWUD JHQ VLQG GLH 7UDLQHU LQ GLHVHU 3KDVH QXU 0RGHUDWRUHQ'HU 7UDLQHUNRPPHQWLHUW GLH X¹HUXQJHQ QLFKW VWHOOW NHLQH 1DFKIUDJHQ XQG ZLHGHUKROW GLH X¹HUXQJHQ DXFKQLFKW Das Resümee 1RFK HLQPDO ]XVDPPHQJHIDVVW ZHUGHQ YRQ GHU 6HPLQDUOHLWXQJ GLH ZLFKWLJVWHQ $VSHNWH GHV *HVSU¾FKHV 'LH =XVDPPHQIDVVXQJ HQWK¾OW NHLQH :HUWXQJ (V JHKW QLFKWXPGLHULFKWLJHRGHUGLHIDOVFKH/ÐVXQJVRQGHUQXPGHQ'HQNSUR]HVVGDU XPZDVVLFKGLH*UXSSHGDEHLJHGDFKWKDW Klärungsbedarf feststellen $QGLHVHU6WHOOHZHUGHQGLHRIIHQHQ3XQNWHQRFKHLQPDOGHXWOLFKJHPDFKW:HO FKH%HJULIIHRGHU$EO¾XIHVLQGXQNODUEHLZHOFKHQ=XVDPPHQK¾QJHQJLEWHVQRFK ,QIRUPDWLRQVEHGDUI" $QGLHVHU6WHOOHLVWGDV6HPLQDUJHVSU¾FK]X(QGH-HQDFKGHPNÐQQHQMHW]WGLH RIIHQHQ)UDJHQLQHLQHU,QIRUPDWLRQVHLQKHLWRGHU¶EXQJJHNO¾UWZHUGHQ

Trainervorbereitung =XU9RUEHUHLWXQJJHKÐUHQIROJHQGH)UDJHQ • ,VW HLQ 6HPLQDUJHVSU¾FK DQ GLHVHU 6WHOOH VLQQYROO GDV KHL¹W ZLUG GXUFK GHQ $XVWDXVFKLQGHU*UXSSHHLQ/HUQIRUWVFKULWWHUUHLFKW" • +DQGHOW HV VLFK XP HLQ *HVSU¾FK RGHU XP HLQ ,QIRUPDWLRQVHOHPHQW GXUFK GLH 7UDLQHU" %HL PDQFKHQ 7KHPHQ NÐQQHQ GLH 7HLOQHKPHU RKQH 9RUZLVVHQ JDU QLFKWDXIGLH/ÐVXQJNRPPHQ(LQVROFKHV7KHPDNDQQQLFKWLQHLQHP6HPL QDUJHVSU¾FKHUDUEHLWHWZHUGHQZHLOGLHHQWVFKHLGHQGHQ/ÐVXQJVDQV¾W]HVRZLH VRGXUFKGLH7UDLQHUJHOLHIHUWZHUGHQPÖVVHQ • :HOFKH)XQNWLRQKDWGDV*HVSU¾FK:LVVHQVVWDQGHUPLWWHOQRGHU/ÐVXQJVDQV¾W ]HHQWZLFNHOQ" • 6LQGGLH7UDLQHU0RGHUDWRUHQRGHU/HUQSDUWQHU" • :LHZLUGGDV7KHPDIRUPXOLHUW" • :LH PÖVVHQ GLH )UDJHQ JHVWHOOW VHLQ" 'LH )UDJHQ PÖVVHQ RIIHQ JHVWHOOW VHLQ ]XP %HLVSLHO „Was wissen Sie über XY?“, „Was möchten Sie über XY wissen?“ 9RUVLFKW EHL )UDJHQ GLH VFKRQ HLQH EHVWLPPWH $QWZRUW RGHU 5HDNWLRQ HQWKDOWHQ6RLPSOL]LHUWEHLVSLHOVZHLVHGLH)UDJH„Was fällt Ihnen dabei auf?“ HLJHQWOLFKGLH)UDJHd:DVJODXEHQ6LHZDV,KQHQDXIIDOOHQVROO"o

6HPLQDUJHVSU¾FK

'LHHLJHQH9RUEHUHLWXQJNDQQPLWGHUIROJHQGHQ)UDJHÖEHUSUÖIWZHUGHQ„Was könnte ich selbst zu diesem Thema sagen?“

Pro und Contra Seminargespräch Vorteile des Seminargespräches • 'LH *UXSSH ZLUG DNWLY PLW HLQEH]RJHQ 'DGXUFK NDQQ GDV /HUQWHPSR GHU *UXSSHEHUÖFNVLFKWLJWZHUGHQ • 'LH7UDLQHUNÐQQHQQDFKGHP6HPLQDUJHVSU¾FKGHQ:LVVHQVVWDQGGHU*UXSSH HLQVFK¾W]HQ • 3UREOHPHNÐQQHQRIIHQGLVNXWLHUWZHUGHQ Nachteile des Seminargespräches • (LQ]HOQH7HLOQHKPHUYHUVWHFNHQVLFKLQGHU*UXSSHXQGEOHLEHQSDVVLY • *HVSU¾FKNDQQGXUFKZHQLJH7HLOQHKPHUGRPLQLHUWZHUGHQ • 8QWHUVFKLHGOLFKH (UIDKUXQJV XQG /HLVWXQJVQLYHDXV NÐQQHQ LP *UXSSHQJH VSU¾FKQXUVFKZHUDXVJHJOLFKHQZHUGHQ

6\VWHPYRUIÖKUXQJ

Systemvorführung

'XUFKJHIÖKUWZHUGHQEHL GHU6\VWHPYRUIÖKUXQJHLQ]HOQH3UR]HVVHYRQGHQ7UDL QHUQ'LH0HWKRGHNDQQ]XXQWHUVFKLHGOLFKHQ=ZHFNHQHLQJHVHW]WZHUGHQ • • • •

=XU9HUPLWWOXQJQHXHU/HUQLQKDOWH =XU$XIOÐVXQJXQG(UNO¾UXQJYRQ¶EXQJHQ =XU:LHGHUKROXQJYRQEHVWLPPWHQ$EO¾XIHQXQG3UR]HVVHQ 8P]XVDPPHQPLWGHQ7HLOQHKPHUQQHXHQ/HUQVWRIIGHU6RIWZDUH]XHUDUEHLWHQ

'LH 7HLOQHKPHU VLQG EHL GHQ 6\VWHPYRUIÖKUXQJHQ HQWZHGHU SDVVLYH =XKÐUHU RGHUDNWLYH7HLOQHKPHU Variante 1: Vorführen einzelner Prozesse %HL GLHVHU 9DULDQWH IÖKUW GHU 7UDLQHU GLH 3UR]HVVH DP 3& YRU 'LH 7HLOQHKPHU VFKDXHQ]XHQWZHGHUÖEHU%HDPHURGHUÖEHU0DVWHU6ODYH6FKDOWXQJ1HEHQGHU UHLQHQ 9RUIÖKUXQJ HUNO¾UW GHU 7UDLQHU GLH HLQ]HOQHQ 6FKULWWH 'DEHL NÐQQHQ GLH 7HLOQHKPHU9HUVW¾QGQLVIUDJHQVWHOOHQ$QVRQVWHQQHKPHQVLHHLQH=XVFKDXHURGHU %HREDFKWHUUROOHHLQ$QVFKOLH¹HQGVLQGGLH7HLOQHKPHUDQGHU5HLKHGLHJH]HLJWHQ )XQNWLRQHQRGHU3UR]HVVHGHU6RIWZDUHDQLKUHQ3&VQDFK]XYROO]LHKHQ 'HU9RUWHLOGLHVHU9DULDQWHLVWGDVVGLH3UR]HVVHGHWDLOOLHUWEHVSURFKHQZHUGHQ NÐQQHQ'LHVLVWDEHU]XJOHLFKDXFKLKU1DFKWHLO,QGHU5HJHOZHUGHQGLHHLQ]HO QHQ'HWDLOVVRZLHVRQLFKWEHKDOWHQ'LH7HLOQHKPHUVLQGPHLVWHQVGDPLWEHVFK¾I WLJWVLFKDXIGHQQHXHQ0DVNHQ]XRULHQWLHUHQ'DVLHEHLGHU¶EXQJSDVVLYEOHL EHQZHUGHQK¾XILJQXU%UXFKVWÖFNHGHU6\VWHPYRUIÖKUXQJEHKDOWHQ 'HV ZHLWHUHQ NÐQQHQ GLH 7UDLQHU QXU VHKU VFKZHU NRQWUROOLHUHQ RE DOOH PLW NRPPHQGDGLH*UXSSHZHLWJHKHQGSDVVLYEOHLEW (LQH 6\VWHPYRUIÖKUXQJ VROOWH QLH O¾QJHU DOV 0LQXWHQ GDXHUQ GDQDFK O¾VVW GLH$XIPHUNVDPNHLWUDSLGHQDFK Variante 2: Wiederholung und Auflösung ¶EXQJHQ NÐQQHQ PLW +LOIH GHU 6\VWHPYRUIÖKUXQJ DXIJHOÐVW ZHUGHQ 'DPLW GLH 7HLOQHKPHUGLH$XIOÐVXQJQLFKWSDVVLYÖEHUVLFKHUJHKHQODVVHQVROOWHQVLHDNWLY PLWHLQEH]RJHQZHUGHQ(LQH0ÐJOLFKNHLWLVWGDVVVLFKGLH7UDLQHUYRQGHU*UXS SHGXUFKGLH¶EXQJIÖKUHQODVVHQ 'LH6HPLQDUOHLWXQJQLPPWGLH5ROOHHLQHVd'XPPHQ$XJXVWoHLQ6LHPÐFKWH YRQ GHQ 7HLOQHKPHUQ 6FKULWW IÖU 6FKULWW GXUFK GLH 0DVNHQ XQG 3UR]HVVH JHIÖKUW ZHUGHQ 'LH 7HLOQHKPHU NRPPHQ GHU 5HLKH QDFK GUDQ XQG IÖKUHQ GLH 7UDLQHU GXUFKGHQ3UR]HVV„Als erstes müssen Sie das Fenster in der Menuleiste öffnen“. :HL¹ GHUMHQLJH GHU DQ GHU 5HLKH LVW QLFKW ZHLWHU NDQQ GLH *UXSSH KHOIHQ (UVW S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

6\VWHPYRUIÖKUXQJ

ZHQQHVÖEHUKDXSWNHLQHQ$XVZHJPHKUJLEWXQGQLHPDQGDXVGHU*UXSSHZHLWHU ZHL¹JLEWGHU7UDLQHU+LOIHVWHOOXQJHQ6REDOGGHUJHZÖQVFKWH3UR]HVVHUIROJUHLFK DEJHVFKORVVHQ LVW YHUO¾VVW GLH 6HPLQDUOHLWXQJ GLH 5ROOH GHU d8QZLVVHQGHQo XQG ÖEHUQLPPWZLHGHUGLH5ROOHGHV7UDLQHUV 'LH$XIPHUNVDPNHLWLQGHU*UXSSHLVWEHLGHU¶EXQJVHKUKRFKGDDOOHDQGLH 5HLKHNRPPHQ )DOOVVLFKYLHOH7HLOQHKPHUGXUFKGLHIHVWJHOHJWH9RUJHKHQVZHLVHXQG5HLKHQ IROJHXQZRKOIÖKOHQXQG$QJVWKDEHQVLFK]XEODPLHUHQNÐQQHQGLH$QZHLVXQJHQ DQGLHdXQZLVVHQGHo6HPLQDUOHLWXQJDXFKGXUFKIUHLZLOOLJH=XUXIHDXVGHU*UXSSH JHVFKHKHQ 'DEHL ZLUG NHLQH EHVWLPPWH 5HLKHQIROJH HLQJHKDOWHQ 1DFKWHLO GDEHL LVWGDVVQLFKWPHKUDOOH7HLOQHKPHUDNWLYDP/HUQSUR]HVVEHWHLOLJWVLQG 'LH 7UDLQHU VWHOOHQ EHL GLHVHU 9DULDQWH VFKQHOO IHVW ZHOFKH 6FKULWWH QLFKW YHU VWDQGHQZXUGHQXQGLP9HUODXIGHV7UDLQLQJVQRFKYHUVW¾UNWJHÖEWZHUGHQPÖV VHQ Variante 3: Gemeinsames Erarbeiten eines Prozesses ,QGLHVHP)DOOZLUGHLQQHXHU3UR]HVV]XVDPPHQPLWGHU*UXSSHHUDUEHLWHW'DEHL LVWGLH9RUJHKHQVZHLVH¾KQOLFKZLHEHL9DULDQWH'LH5ROOHGHV7UDLQHUVLVWDEHU KLHUGLHGHV/HUQSDUWQHUVGHU+LOIHVWHOOXQJHQJLEWXQGHLQ]HOQH)HOGHUHUNO¾UW'LH 6\VWHPYRUIÖKUXQJZLUGPLWHLQHP*HVSU¾FKNRPELQLHUW

Pro und Contra Systemvorführung Vorteile der Systemvorführung • %HL GHQ 9DULDQWHQ PLW DNWLYHU %HWHLOLJXQJ VLQG GLH 7HLOQHKPHU VHKU DXIPHUN VDP • (LQH6\VWHPYRUIÖKUXQJJLEWGHQ7HLOQHKPHUQ6LFKHUKHLWEHLP8PJDQJPLWGHU 6RIWZDUH • %HUHLWV*HOHUQWHVZLUGJHUQHDXIGLHVH:HLVHYRQGHQ7HLOQHKPHUQZLHGHUKROW • (LQ]HOQH3UR]HVVHNÐQQHQUHODWLYVFKQHOOYHUPLWWHOWZHUGHQ Nachteile der Systemvorführung • :HQQ GLH 7HLOQHKPHU GLH 6\VWHPYRUIÖKUXQJ SDVVLY YHUIROJHQ XQG GDQQ GLH 3UR]HVVH QXU QDFKYROO]LHKHQ PÖVVHQ LVW GHU /HUQHIIHNW JHULQJ 'LH PHLVWHQ 7HLOQHKPHU KDEHQ GHQ 3UR]HVVDEODXI LP .XU]]HLWJHG¾FKWQLV JHVSHLFKHUW XQG NÐQQHQGLHVHQQDFKYROO]LHKHQ9LHOHYHUVWHKHQDEHUQLFKWZDUXPGLHHLQ]HOQHQ 6FKULWWHGXUFKJHIÖKUWZHUGHQ • 'DVLQGLYLGXHOOH/HUQWHPSRZLUGQLFKWEHUÖFNVLFKWLJW 9LHOH3UR]HVVHVLQG]XNRPSOH[DOVGDVVVLHGXUFKHLQH6\VWHPYRUIÖKUXQJJH OHUQWZHUGHQNÐQQWHQ

3URXQG&RQWUD6\VWHPYRUIÖKUXQJ

,PSXOVUHIHUDW

Impulsreferat

d9RUWU¾JHZDUHQIUÖKHUQÖW]OLFKDEHUMHW]WZRMHGHUPDQQOHVHQNDQQXQG %ÖFKHUVR]DKOUHLFKYRUKDQGHQVLQGVLQG9RUWU¾JHÖEHUIOÖVVLJ:HQQGLH$XI PHUNVDPNHLWQDFKO¾VVWXQGPDQHLQHQ7HLOGHV9RUWUDJHVYHUSDVVWLVWHUYHUORUHQ PDQNDQQQLFKWZLHEHLHLQHP%XFKQRFKHLQPDO]XUÖFNVFKODJHQo James Boswell]LWLHUWHVRGHQHQJOLVFKHQ/LWHUDWHQSamuel Johnson (LQ,PSXOVUHIHUDWLVWHLQ.XU]YRUWUDJGXUFKGLH7UDLQHU'LH7HLOQHKPHUKÐUHQ]X 'D GLH $XIPHUNVDPNHLW EHLP =XKÐUHQ VHKU EHJUHQ]W LVW VROOWH HLQ ,PSXOVUHIHUDW QLFKW O¾QJHU DOV 0LQXWHQ GDXHUQ 6FKOHFKW LVW GLH %HKDOWHQVTXRWH EHLP UHLQHQ =XKÐUHQ ,QKDOWH GLH QLFKW QXU YRUJHWUDJHQ VRQGHUQ DXFK YLVXDOLVLHUW ZHUGHQ ZHUGHQOHLFKWHUEHKDOWHQ 'DV,PSXOVUHIHUDWNDQQLP7UDLQLQJHLQJHVHW]WZHUGHQXP • • • •

HLQ]HOQH/HUQLQKDOWHXQG,QIRUPDWLRQHQVFKQHOOXQGHLQIDFK]XYHUPLWWHOQ NRPSOH[H6DFKYHUKDOWH]XYHUGHXWOLFKHQ ,QWHUHVVHIÖUHLQQHXHV7KHPD]XZHFNHQ 2ULHQWLHUXQJVKLOIHIÖU¶EXQJVDXIJDEHQ]XJHEHQ

Vorbereitung eines Impulsreferates =XU9RUEHUHLWXQJHLQHV,PSXOVUHIHUDWHVVROOHQIROJHQGH)UDJHQJHNO¾UWZHUGHQ Welches Lernziel soll erreicht werden? 'DV/HUQ]LHOEH]HLFKQHWGDVZDVPLWGHP,PSXOVUHIHUDWHUUHLFKWZHUGHQVROO'LH 7HLOQHKPHUVROOHQ]XP%HLVSLHOGLH%HGHXWXQJEHVWLPPWHU%HJULIIHNHQQHQOHUQHQ RGHUGDV9RUZLVVHQIÖUGLHQDFKIROJHQGH¶EXQJEHNRPPHQ (LQ%HLVSLHODXVGHP%HUHLFK:RUGIRU:LQGRZV'LH7HLOQHKPHUVROOHQHLQH VSDOWLJH 7DEHOOH LQQHUKDOE HLQHV :RUGGRNXPHQWHV DQOHJHQ NÐQQHQ -H NODUHU GDV /HUQ]LHOIRUPXOLHUWLVWXPVRHLQIDFKHULVWHVGLHGD]XQRWZHQGLJHQ/HUQLQKDOWH]X HQWZLFNHOQ

9JO*DJH1DWKDQLHO%HUOLQHU'DYLG& 3¾GDJRJLVFKH3V\FKRORJLH:HLQKHLP

6I

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

$XIEDXHLQHV,PSXOVUHIHUDWHV

Welche Lerninhalte sind dazu notwendig? $OV/HUQLQKDOWZHUGHQDOOH,QIRUPDWLRQHQXQG)¾KLJNHLWHQ EH]HLFKQHW GLHJHOHUQW ZHUGHQPÖVVHQXPGDV/HUQ]LHO]XHUUHLFKHQ8PGDV/HUQ]LHOHUUHLFKHQ]XNÐQ QHQPÖVVHQGLH7HLOQHKPHUÖEHUGLH0HQÖOHLVWHHLQH7DEHOOHDQOHJHQNÐQQHQRGHU GLH%HGHXWXQJGHU%HJULIIHd=HLOHoE]Z6SDOWHoNHQQHQ Welche Funktion hat das Impulsreferat innerhalb der Lerneinheit? 6ROOGDV5HIHUDWHLQ(LQVWLHJLQV7KHPDVHLQ" 'LHQWGDV5HIHUDWGHU¶EXQJVYRUEHUHLWXQJ" 'LHQWGDV5HIHUDWGHP$EVFKOXVVHLQHU¶EXQJ" Wie sieht die Zielgruppe aus? :HOFKH9RUNHQQWQLVVHKDEHQGLH7HLOQHKPHU":LHLVWGLH*UXSSHVWUXNWXULHUW" Welche Elemente werden visualisiert?

Aufbau eines Impulsreferates 'DV ,PSXOVUHIHUDW EHVWHKW DXV HLQHU (LQOHLWXQJ HLQHP +DXSWWHLO XQG HLQHP 6FKOXVVWHLO Einleitung 'LH (LQOHLWXQJ VROO ,QWHUHVVH ZHFNHQ XQG GLH 7HLOQHKPHU PRWLYLHUHQ $X¹HUGHP JLEWVLHHLQH2ULHQWLHUXQJGDUÖEHUZDVLQGHUQ¾FKVWHQ9LHUWHOVWXQGHDOOHVSDVVLH UHQ ZLUG 7KHPD XQG /HUQ]LHO ZHUGHQ JHQDQQW 'DQDFK ZLUG GLH *OLHGHUXQJ PLW GHP]HLWOLFKHQ$EODXIYRUJHVWHOOW :LFKWLJLVWGDVVGDEHLHLQ%H]XJ]XGHQ7HLOQHKPHUQKHUJHVWHOOWZLUG=XP%HL VSLHO„Ab dem nächsten Jahr wird in Ihrem Unternehmen die neue Software eingeführt. Dazu stelle ich Ihnen die wichtigsten Veränderungen in Ihrem Bereich vor.“ Hauptteil ,P+DXSWWHLOZLUGGDV7KHPDV\VWHPDWLVFKDQKDQGYRQ*OLHGHUXQJVSXQNWHQYRU JHVWHOOW8PGLH$XIPHUNVDPNHLWGHU7HLOQHKPHULP9HUODXIGHV,PSXOVUHIHUDWHV ]XHUKDOWHQNÐQQHQIROJHQGH0LWWHOHLQJHVHW]WZHUGHQ • 9HUVFKLHGHQH0HGLHQEHQXW]HQ • 2SWLVFKXQGJUDSKLVFKJXWDXIEHUHLWHWH9LVXDOLVLHUXQJ'LHVHNDQQDXFKPDOHL QH.DULNDWXU]XU$XIPXQWHUXQJHQWKDOWHQ Schlussteil $P(QGHZHUGHQGLHZLFKWLJVWHQ3XQNWH]XVDPPHQJHIDVVW

,PSXOVUHIHUDW

1. Lernstoff sammeln und auswählen

2. Lernstoff reduzieren und strukturieren

3. Lernstoff visualisieren und darstellen

Tipps für Impulsreferate • 9RUDEWHVWHQXQGDXVSURELHUHQ%HLGHU=HLWSODQXQJYHUVFK¾W]WPDQVLFKOHLFKW DXVGHQJHSODQWHQ0LQXWHQZHUGHQGDQQHKHU0LQXWHQ • (LQOHLWXQJVZRUWHDXVZHQGLJOHUQHQ • 6SUHFKHQ6LHODXWXQGGHXWOLFKXQGPÐJOLFKVWIUHL=XU8QWHUVWÖW]XQJKDEHQ6LH GHQ6SLFN]HWWHO • d6SLFN]HWWHOoHUVWHOOHQDXIGHPGLHZLFKWLJVWHQ3XQNWHXQG$XVVDJHQGHV,P SXOVUHIHUDWHVVWHKHQGDPLW6LHZ¾KUHQGGHV,PSXOVUHIHUDWHVQLFKWGHQURWHQ)D GHQYHUOLHUHQ • %LOGHQ6LHNXU]HXQGYHUVW¾QGOLFKH6¾W]H • 9HUZHQGHQ6LHEHNDQQWH:ÐUWHUXQGHUNO¾UHQ6LH)DFKDXVGUÖFNH • 1HKPHQ6LH%OLFNNRQWDNWPLWDOOHQ7HLOQHKPHUQDXIXQGKDOWHQ6LHLP9HUODXI GHV,PSXOVUHIHUDWHVGLHVHQ%OLFNNRQWDNW)DOOV6LHXQVLFKHUVLQGVRVXFKHQ6LH VLFK MHPDQGHQ DXV GHU *UXSSH GHU 6LH EHVW¾UNW XQG QHKPHQ 6LH GDQQ GHQ %OLFNNRQWDNWQDFKHLQDQGHU]XUJDQ]HQ*UXSSHDXI • 9DULLHUHQ6LHGLH6WLPPHGXUFK/DXWVW¾UNH6SUHFKWHPSRXQG6WLPPODJH • %HKDOWHQ6LHNHLQH)LO]VWLIWHRGHUKQOLFKHVLQGHU+DQGGD6LHGDPLWVSLHOHQ ZHUGHQXQGVLFKYHUVFKPLHUHQZHUGHQ%HQXW]HQ6LHGLHVHDXVVFKOLH¹OLFK]XP $UEHLWHQXQGOHJHQ6LHVLHGDQQZLHGHUZHJ

3URXQG&RQWUD,PSXOVUHIHUDW

• :HQQ6LHEHVWLPPWH3XQNWHDXIHLQHU)ROLH]HLJHQPÐFKWHQVRYHUZHQGHQ6LH HLQHQ6WLIWRGHUHLQHQ=HLJHVWDEGDGHU)LQJHUPHLVWHQVGHQ%OLFNYHUVSHUUW • 6SUHFKHQ6LHEHL9LVXDOLVLHUXQJHQQLFKW]XU:DQGVRQGHUQLPPHU]XP3XEOL NXP

Nachbereitung eines Impulsreferates $OV 1DFKEHUHLWXQJ JHKHQ 6LH LP *HLVW GDV ,PSXOVUHIHUDW QRFK HLQPDO GXUFK XQG KDOWHQ 6LH IHVW ZHOFKH 7HLOH ,KQHQ JXW JHOXQJHQ VLQG ZHOFKH 3KDVHQ YHUEHVVHUW ZHUGHQNÐQQHQXQGZDV6LHEHLPQ¾FKVWHQ0DODQGHUVDXIEHUHLWHQZÖUGHQ $QKDQG GHU IROJHQGHQ )UDJHQ NDQQ HLQH LQWHQVLYH 1DFKEHUHLWXQJ GXUFKJHIÖKUW ZHUGHQLQGHPGLHVH)UDJHQNXU]EHDQWZRUWHQZHUGHQ • 6LQG 7KHPD XQG =LHOVHW]XQJ GHV ,PSXOVUHIHUDWHV YHUVWDQGHQ ZRUGHQ" :HQQ QLFKWZDVZDUHQGLH8UVDFKHQGDIÖU" • .RQQWH PLW GHU (LQOHLWXQJ GDV ,QWHUHVVH GHU 7HLOQHKPHU JHZHFNW ZHUGHQ" :HQQQHLQZDVPÖVVWHJH¾QGHUWZHUGHQXPGLHV]XHUUHLFKHQ" • (QWVSUDFKGDV,PSXOVUHIHUDWGHQ9RUNHQQWQLVVHQGHU7HLOQHKPHU":HQQQLFKW ZLHVROOWHGLH$XIEHUHLWXQJLQ=XNXQIWDXVVHKHQ" • +DEHQVLFK*OLHGHUXQJXQG5HLKHQIROJHEHZ¾KUW":HQQQLFKWZHOFKH3XQNWH PÖVVHQYHU¾QGHUWZHUGHQ" • :LH ZXUGH GHU +DXSWWHLO DXIJHQRPPHQ" *DE HV VFKZLHULJH 3DVVDJHQ" :HQQ MDZLHNÐQQWHQGLHVHYHUEHVVHUWZHUGHQ" • ,VWGHU6FKOXVVWHLOJHOXQJHQ":HQQQHLQZDVNÐQQWHYHUEHVVHUWZHUGHQ" • :LHZDUGLH$WPRVSK¾UHXQGGHU.RQWDNW]XGHQ7HLOQHKPHUQ" • :LHKDEHLFKPLFKVHOEVWEHLP,PSXOVUHIHUDWJHIÖKOW"0ÐFKWHLFKEHLPQ¾FKV WHQ0DOHWZDV¾QGHUQ" • +DEHQGLH5DKPHQEHGLQJXQJHQJHVWLPPW":HQQQHLQZLHNÐQQWHQGLHVHYHU EHVVHUWZHUGHQ" • +DW GLH 7HFKQLN IXQNWLRQLHUW" :HQQ QHLQ ZLH NÐQQWHQ GLHVH 3DQQHQ EHLP Q¾FKVWHQ,PSXOVUHIHUDWYHUPLHGHQZHUGHQ" 'DUÖEHUKLQDXVNÐQQHQ6LHVLFKDXFKHLQ)HHGEDFNYRQHLQ]HOQHQ7HLOQHKPHUQ HLQKROHQ

Pro und Contra Impulsreferat Vorteile des Impulsreferates • 0LWGHP,PSXOVUHIHUDWNDQQVFKQHOOLQHLQQHXHV7KHPDHLQJHIÖKUWZHUGHQ • 'LH7HLOQHKPHUNÐQQHQYRUGHQ¶EXQJHQLQGLH7KHPDWLNHLQJHIÖKUWZHUGHQ

9JOGD]X.DSLWHO)HHGEDFN

,PSXOVUHIHUDW

• 'LH YRUWUDJHQGH 3HUVRQ NDQQ LP 8QWHUVFKLHG ]X %ÖFKHUQ HLQ]HOQH *HGDQNHQ ZLHGHUKROHQQHXH(UNHQQWQLVVHOLHIHUQXQG)UDJHQEHDQWZRUWHQ • 0LWHLQHP,PSXOVUHIHUDWNDQQRKQHJUR¹HQ$XIZDQGDXIHLQHEHVWLPPWH=LHO JUXSSHHLQHQEHVWLPPWHQ/HUQVWRIIXQGDXIGLHYRUKDQGHQH7HFKQLNHLQJHJDQ JHQZHUGHQ • (LQ ,PSXOVUHIHUDW NDQQ VHKU YDULDEHO LQ GDV 7UDLQLQJ HLQJHEDXW ZHUGHQ Z¾K UHQGDQGHUH0HWKRGHQPHKU7UDLQLQJVPDWHULDO¶EXQJHQRGHUGHQ(LQVDW]YRQ &RPSXWHUQHUIRUGHUQ Nachteile des Impulsreferates • 'LH =XKÐUHU EOHLEHQ SDVVLY GDKHU ZLUG GHU YHUPLWWHOWH /HUQVWRII QLFKW EHVRQ GHUVJXWEHKDOWHQ • 'DV JHVSURFKHQH :RUW LVW IOÖFKWLJ ZHQQ HLQ 7HLOQHKPHU GHQ )DGHQ YHUORUHQ KDWNDQQHUGLHVHQ7HLOQLFKWHLQIDFKZLHGHUKROHQ • .RPSOH[H XQG DEVWUDNWH /HUQLQKDOWH PLW YLHOHQ 'HWDLOV NÐQQHQ LQ HLQHP ,P SXOVUHIHUDW QLFKW YHUPLWWHOW ZHUGHQ GD UHLQHV =XKÐUHQ RIW QLFKW DXVUHLFKW XP GDV7KHPDZLUNOLFK]XYHUVWHKHQ

Checkliste zur Vorbereitung Checkliste zur Vorbereitung eines Impulsreferates

erledigt

:DVVLQG7KHPDXQG=LHOVHW]XQJ" :LHLVWGHU/HUQVWRIIJHJOLHGHUWXQGDXIJHEDXW" :HOFKH8QWHUODJHQRGHU0DWHULDOLHQJLEWHVIÖUGLH7HLOQHKPHU" :HOFKH,QIRUPDWLRQHQZHUGHQYLVXDOLVLHUW" 'ÖUIHQZ¾KUHQGGHP,PSXOVUHIHUDW)UDJHQJHVWHOOWZHUGHQ RGHUVROOHQVLHHUVWDP(QGHJHVWHOOWZHUGHQ" 0LWZHOFKHQ:RUWHQZLUGEHJRQQHQ"

:LHZLUGLQGDV7KHPDHLQJHIÖKUW"

0LWZHOFKHQ3XQNWHQZLUGDP(QGHGDV,PSXOVUHIHUDW]XVDPPHQJH IDVVW" :LHZLUGDP(QGHGHU%H]XJ]XP7KHPDXQG]XU=LHOVHW]XQJ KHUJHVWHOOW"

0LWZHOFKHQ:RUWHQZLUGGDV,PSXOVUHIHUDWDEJHVFKORVVHQ"

0RGHUDWLRQ

Moderation und Visualisierung

Moderation 0LW0RGHUDWLRQVPHWKRGHQZLUGGDV:LVVHQLQQHUKDOEGHU/HUQJUXSSH]XVDPPHQ JHWUDJHQ'DEHLVWHKWQLFKWGDV)DFKZLVVHQGHU7UDLQHULP9RUGHUJUXQGVRQGHUQ GDV:LVVHQGHU$QZHQGHU 'LH 6HPLQDUOHLWXQJ PRGHULHUW GHQ 3UR]HVV XQG VWHOOW GLH SDVVHQGHQ 0HWKRGHQ ]XU 9HUIÖJXQJ PLW GHQHQ VLFK GLH *UXSSH GDV 7KHPD VHOEVWVW¾QGLJ HUDUEHLWHW 0RGHUDWLRQVPHWKRGHQNÐQQHQDQXQWHUVFKLHGOLFKHQ6WHOOHQLP7UDLQLQJHLQJHVHW]W ZHUGHQ • $OV(LQVWLHJLQHLQQHXHV7KHPDLQGHPGHU:LVVHQVVWDQGGHU/HUQJUXSSH]X VDPPHQJHWUDJHQZLUG • =XU /ÐVXQJ HLQHV ¶EXQJVSUREOHPV ZHUGHQ GLH YHUVFKLHGHQHQ /ÐVXQJVZHJH GLVNXWLHUW • =XU6WLPPXQJVXQG(UZDUWXQJVDEIUDJHGHU7HLOQHKPHU 1DFKIROJHQGZLUGGLH0HWDSODQWHFKQLNDOVHLQ%HLVSLHOIÖU0RGHUDWLRQVPHWKR GHQYRUJHVWHOOW Metaplantechnik :LHGHU1DPHVFKRQVDJWZLUGKLHUPLW0HWDSODQNDUWHQXQGHLQHU3LQQZDQGJH DUEHLWHW 'LH 0HWKRGH EHVWHKW DXV GUHL 3KDVHQ ,Q GHU HUVWHQ 3KDVH DUEHLWHW MHGHU IÖUVLFKLQGHU]ZHLWHQ3KDVHZHUGHQGLH(LQ]HOHUJHEQLVVHLP3OHQXP]XVDPPHQ JHWUDJHQ XQG GLVNXWLHUW ,Q GHU GULWWHQ 3KDVH ZLUG GDV ZHLWHUH 9RUJHKHQ EHVSUR FKHQ

9JO DXVIÖKUOLFKHQ ¶EHUEOLFN ]X GHQ YHUVFKLHGHQHQ 0RGHUDWLRQVPHWKRGHQ ZLH )UDJH WHFKQLNHQ3XQNWDEIUDJHHWFLQ1HXODQG0LFKÂOH 1HXODQG0RGHUDWLRQ.ÖQ]HOO 6II=XGHP6HLIHUW-RVHI: 9LVXDOLVLHUHQr3U¾VHQWLHUHQr0RGHULHUHQ2I IHQEDFK6II

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

0RGHUDWLRQXQG9LVXDOLVLHUXQJ

1. Phase )ÖU GLH HUVWH 3KDVH ZLUG HLQH (LQJDQJVIUDJH IRUPXOLHUW ]XP %HLVSLHO dWelche Funktionen von Excel kennen Sie?“ RGHU „Sie möchten eine Datenbank aufbauen, wie würden Sie vorgehen?o RGHU „Wie fanden Sie den heutigen Trainingstag?“ 'LH(LQVWLHJVIUDJHZLUGDXIGLH3LQQZDQGJHVFKULHEHQ$OOHEHNRPPHQr0L QXWHQ=HLWXPGLHVH)UDJHIÖUVLFK]XEHDQWZRUWHQ *HVFKULHEHQZHUGHQGLH$QWZRUWHQXQG,GHHQDXI0HWDSODQNDUWHQGLHGLH7HLO QHKPHU]X%HJLQQHUKDOWHQKDEHQ'LH.DUWHQNÐQQHQDXFKDQ7DQGHPVDXVJHWHLOW ZHUGHQ,QVJHVDPWVROOWHQLQGHU*UXSSHQLFKWPHKUDOV.DUWHQDXVJHWHLOWZHUGHQ Dabei gilt: • (LQH$QWZRUWSUR.DUWH • $XFK VROOWHQ GLH 6WLFKZRUWH DXI HLQHU .DUWH QLFKW PHKU DOV GUHL 5HLKHQ 7H[W XPIDVVHQ,VWGHU7H[WO¾QJHUNÐQQHQDXFK]ZHL.DUWHQYHUZHQGHWZHUGHQ 2. Phase ,Q GLHVHU 3KDVH ZHUGHQ GLH YHUVFKLHGHQHQ (UJHEQLVVH ]XVDPPHQJHWUDJHQ 'D]X VWHOOHQ DOOH LKUH $QWZRUWHQ LP 3OHQXP YRU $OWHUQDWLY NÐQQHQ GLH .DUWHQ DXFK GXUFKGHQ7UDLQHUHLQJHVDPPHOWXQGODXWYRUJHOHVHQZHUGHQ 'LH$QWZRUWHQZHUGHQDQGLH3LQQZDQGJHK¾QJW'LH.DUWHQZHUGHQDEHUQLFKW ZLOONÖUOLFKDXIJHK¾QJWVRQGHUQQDFKEHVWLPPWHQ$VSHNWHQVRUWLHUW:HOFKH.DU WHQ]XVDPPHQJHKÐUHQHQWVFKHLGHWGLH*UXSSH )ÖUGDV$XIK¾QJHQGHU.DUWHQDQHLQHU3LQQZDQGLVW)ROJHQGHV]XEHDFKWHQ • $OOH0HWDSODQNDUWHQZHUGHQODXWYRUJHOHVHQXQGDQJHSLQQW • $OOH JHVFKULHEHQHQ 0HWDSODQNDUWHQ ZHUGHQ DXIJHK¾QJW 'LHV JLOW DXFK IÖU d:LW]NDUWHQoRGHUd.DUWHQPLW¾KQOLFKHQRGHUJOHLFKHQ$XVVDJHQo • 'LH*UXSSHHQWVFKHLGHW]XZHOFKHP7KHPHQEHUHLFKHLQH.DUWHJHK¾QJWZLUG *LEWHVGDUÖEHUNHLQH(LQLJNHLWVRHQWVFKHLGHWGHU$XWRUGHU.DUWH • 3DVVW HLQH .DUWH ]X PHKUHUHQ 7KHPHQ NDQQ GLHVH QRFK HLQPDO JHVFKULHEHQ ZHUGHQ'LH.DUWHQZHUGHQLQEHLGHQ5XEULNHQDXIJHK¾QJW • ,Q MHGHP 7KHPHQEHUHLFK VROOWHQ PD[LPDO ]HKQ.DUWHQK¾QJHQGDHV VRQVW]X XQÖEHUVLFKWOLFKZLUG • ,Q GHP %HUHLFK d2IIHQH )UDJHQ3XQNWHo K¾QJHQ.DUWHQ GLH QLFKW]X]XRUGQHQ VLQG • :HUGHQ$VSHNWHPHKUIDFKJHQDQQWNÐQQHQGLH.DUWHQQHEHQHLQDQGHUJHK¾QJW ZHUGHQ6RZLUGGHXWOLFKZHOFKH$QWZRUWHQRGHU,GHHQEHVRQGHUVK¾XILJVLQG • 'LH7HLOQHKPHUNÐQQHQLKUHHLJHQHQ.DUWHQ]XMHGHP=HLWSXQNW]XUÖFN]LHKHQ :HQQ DOOH 0HWDSODQNDUWHQ DQ GHU 3LQQZDQG VRUWLHUW K¾QJHQ ZLUG IÖU GLH HLQ ]HOQHQ%HUHLFKHQDFKHLQHU¶EHUVFKULIWJHVXFKW

0RGHUDWLRQ

3. Phase ,QGLHVHU3KDVHZLUGÖEHUOHJWZHOFKH.RQVHTXHQ]HQDXVGHQ(UJHEQLVVHQJH]RJHQ ZHUGHQ ]XP %HLVSLHO HV ZHUGHQ GLH ,GHHQ DP 6\VWHP ÖEHUSUÖIW RGHU GHU 7UDL QLQJVSODQIÖUGHQQ¾FKVWHQ7DJZLUGXPGHQ3XQNW;

0RGHUDWLRQXQG9LVXDOLVLHUXQJ

Visualisierung d(LQ%LOGVDJWPHKUDOVWDXVHQG:RUWHo Chinesisches Sprichwort

%LOGHUXQG*UDILNHQXQG7H[WHIDVVHQGDV:HVHQWOLFKHHLQHV/HUQLQKDOWVRGHUHL QHV9RUWUDJHV]XVDPPHQ'DVJHVSURFKHQH:RUWLVWIOÖFKWLJGXUFKGLH9LVXDOLVLH UXQJZHUGHQPHKU$VVR]LDWLRQHQXQG$QNQÖSIXQJVSXQNWHJHERWHQ ,Q )RUP YRQ %LOGHUQ NDQQ VHKU VFKQHOO XQG JXW GDV :LFKWLJVWH ]XVDPPHQJH IDVVW ZHUGHQ 6LH KDEHQ HLQH EHVVHUH :LUNXQJ DOV GDV JHVFKULHEHQH :RUW GHQQ %LOGHUZHUGHQVFKQHOOHUHUIDVVWXQGEHVVHUEHKDOWHQDOV7H[WH Visualisierung wird eingesetzt und hilft, • • • • • • • •

9RUWU¾JHRSWLVFK]XXQWHUVWÖW]HQ GHQ5HGHDXIZDQG]XYHUNÖU]HQ GLH$XIPHUNVDPNHLWGHU(PSI¾QJHU]XJHZLQQHQ GHQ=XKÐUHUQ2ULHQWLHUXQJVKLOIHQ]XJHEHQ ,QIRUPDWLRQHQIHVW]XKDOWHQXQGVLHYHUVW¾QGOLFK]XJHVWDOWHQ ZLFKWLJH$XVVDJHQ]XYHUGHXWOLFKHQXQG]XYHUDQVFKDXOLFKHQ GLH(ULQQHUXQJVXQG%HKDOWHQVTXRWHEHLGHQ7HLOQHKPHUQ]XIÐUGHUQ GLH(UJHEQLVVHHLQHU/HUQHLQKHLW]XVLFKHUQ

8PGLH)XQNWLRQGHU9LVXDOLVLHUXQJ]XEHVWLPPHQVROOWHQLP9RUIHOGGLHIRO JHQGHQ)UDJHQJHVWHOOWZHUGHQ • :R]XGLHQWGLH9LVXDOLVLHUXQJ")HVWOHJXQJGHV=LHOV • :DVVROOGDUJHVWHOOWZHUGHQ"%HVWLPPXQJGHV,QKDOWV • :HUZLUGLQIRUPLHUW"$QDO\VHGHU=LHOJUXSSH Tipps für die Visualisierung (LQ3ODNDWOHEWYRP3ODW]XQGGHU¶EHUVLFKWOLFKNHLW 'HVKDOE • +ÐFKVWHQVGUHLYHUVFKLHGHQH)DUEHQSUR3ODNDWYHUZHQGHQ • )DUEHQHLQKHLWOLFKHLQVHW]HQ]XP%HLVSLHOVFKZDU]IÖUQRUPDOHQ7H[WJUÖQIÖU GLH¶EHUVFKULIWHQURWIÖU:LFKWLJHV • .RQWUDVWH YHUZHQGHQ 6WDUNH .RQWUDVWH ]XP %HLVSLHO ZHL¹ DXI VFKZDU] VLQG EHVVHU]XHUNHQQHQDOV3DVWHOOWÐQHDXIZHL¹HP3DSLHU • 6LQQHVHLQKHLWHQXQG=XVDPPHQK¾QJHLQ%OÐFNHQGDUVWHOOHQ • )ÖU GLH JOHLFKHQ =XVDPPHQK¾QJH XQG 6DFKYHUKDOWH LPPHU GLH JOHLFKH )DUEH XQG)RUPYHUZHQGHQ • :LFKWLJH ,QIRUPDWLRQHQ XQG $XVVDJHQ GXUFK GLH )DUEH 5RW RGHU GXUFK 8P UDKPXQJ8QWHUVWUHLFKXQJRGHUHLQHDQGHUH)RUPKHUYRUKHEHQ • .ÖU]HOXQG$ENÖU]XQJHQLPPHUDXVVFKUHLEHQ

9LVXDOLVLHUXQJ

• 6HOEVWJHPDOWH6\PEROHXQG%LOGHUZLUNHQLPPHU • 'LH:LUNXQJHLQHV%LOGHVRGHU3ODNDWHVPLW+LOIHYRQ)UHXQGHQRGHU.ROOHJHQ YRUDEWHVWHQ Formen und Symbole 'LH6\PEROHHUVHW]HQGHQ7H[W'LH.DIIHHWDVVHZLUGVFKQHOOHUHUIDVVWDOVGDVJH VFKULHEHQH:RUW3DXVH Symbol

Bedeutung

0

6SHLFKHUQ 0HQÖSIDG $FKWXQJ$XISDVVHQ 7LSS7ULFN 2IIHQH)UDJHQRIIHQH'LVNXVVLRQVSXQNWH

3DXVH

8QWHUVFKLHGOLFKH%HGHXWXQJNÐQQHQGLHYHUVFKLHGHQHQ)RUPHQKDEHQ¶EHUVFKULI WHQZHUGHQ]XP%HLVSLHOLPPHUDXI.DUWHQLQ:RONHQIRUPJHVFKULHEHQ(VVROOWHQ QLFKW]XYLHOH)RUPHQYHUZHQGHWZHUGHQGDPLWGDV3ODNDWQLFKWÖEHUODGHQZLUG 2YDOH .DUWHQ KDEHQ PLW LKUHU DEJHUXQGHWHQ )RUP HLQH ZHQLJHU VWUHQJH )RUP DOVEHLVSLHOVZHLVH5HFKWHFNH'DKHUHLJHQHQVLHVLFKJXWIÖULQ6WLFKZRUWHJHIDVVWH ,GHHQ 0LW.UHLVNDUWHQNÐQQHQ¶EHUVFKULIWHQJHVHW]WZHUGHQ$XFKHLJQHQVLFK.UHLV NDUWHQVHKUJXWXP1HW]ZHUNHYLVXHOOGD]XVWHOOHQ'LHUHFKWHFNLJHQ.DUWHQNÐQ QHQHEHQIDOOVIÖU¶EHUVFKULIWHQRGHUIÖUJDQ]H6¾W]HHLQJHVHW]WZHUGHQ

0RGHUDWLRQXQG9LVXDOLVLHUXQJ

Wolken

Pfeile

Kreise

Linien Graphikelemente

Ovale

Rechtecke

Muster

Unterstreichen Umrahmung

Streifen Das folgende Beispiel zeigt einen Tagesablauf:

9LVXDOLVLHUXQJ

Aufbau eines Plakates 3ODNDWH NÐQQHQ XQWHUVFKLHGOLFK DXIJHEDXW VHLQ 'LH ,QIRUPDWLRQHQ NÐQQHQ JDQ] XQWHUVFKLHGOLFKDQJHRUGQHWZHUGHQ (VJLEWIROJHQGH*UXQGPXVWHU Reihung (LQH 5HLKXQJ LVW HLQH $QRUGQXQJ YRQ JOHLFKHQ (OHPHQWHQ LQ JOHLFKHP $EVWDQG 'DPLW NDQQ HWZDV DXIJH]¾KOW RGHU DXFK GLH *OHLFKZHUWLJNHLW DOOHU ,QIRUPDWLRQHQ GHXWOLFKJHPDFKWZHUGHQ .XQGHQ Kunden- DQIUDJHQ anfragen

Auswirkungen $XVZLUNXQJHQ GHU6RIWZDUHDXI ('9 EDV $EWHLOXQJ

Preise Preise

(%XVLQHVV E-

+RWOLQH Hotline

Verträge

Call&DOO center FHQWHU

(%XVLQHVV ERechnung

.XQGHQ Kunden

:HLWHU Weiter- ELOGXQJ

)RUPXODUH

$Q]HLJHPÐJOLFKNHLWHQ Anzeigemöglichkeiten LQGHU6RIWZDUHIÖU3UHLVH :HJD Weg a

:HJE Weg b

:HJF Weg c

:HJG Weg d

0RGHUDWLRQXQG9LVXDOLVLHUXQJ

(LQH5HLKHNDQQdUK\WKPLVLHUWoVHLQGDVKHL¹WVLHZLUGGXUFKXQWHUVFKLHGOLFKH )DUEHQXQG)RUPHQXQWHUEURFKHQ'DPLWNÐQQHQ+LHUDUFKLHQGDUJHVWHOOWZHUGHQ =XP%HLVSLHO

/RWXV1RWHV 'DWHQEDQNHQ 'RNXPHQWH HUVWHOOHQ 0DLOV 7HUPLQ SODQXQJ 6XFK IXQNWLRQHQ

(LQH 6\PPHWULH ZLUG GDUJHVWHOOW GXUFK HLQH 6SLHJHOXQJ HLQHV %LOGHV RGHU HLQHU *UDSKLN DQ HLQHU 6SLHJHODFKVH 'LH 6SLHJHOXQJ NDQQ DQ GHU ZDDJUHFKWHQ XQG DQ GHU VHQNUHFKWHQ $FKVH YHUODXIHQ 0LW HLQHU V\PPHWULVFKHQ $QRUGQXQJ NÐQQHQ JOHLFKIÐUPLJYHUODXIHQGH(QWZLFNOXQJVVWU¾QJHGDUJHVWHOOWZHUGHQ=XP%HLVSLHO

8PVWUXNWXULHUXQJ GHU6RIWZDUHDEO¾XIH LP8QWHUQHKPHQ im Unternehmen

&DOO Call- FHQWHU center

6HUYLFH Service- FHQWHU center

%DFN Back 2IILFH Office

%DFN Back 2IILFH Office

.DXI .DXI Kauf7HFKQLVFK Technisch P¾QQLVFK 7HFKQLVFK Technisch P¾QQLVFK

9LVXDOLVLHUXQJ

(QWZLFNOXQJHQZHUGHQPLWG\QDPLVFKDXIJHEDXWHQ3ODNDWHQGDUJHVWHOOW$XIJUXQG HLQHUG\QDPLVFKHQ.RPSRVLWLRQNDQQHLQ%LOGRGHUHLQH*UDSKLNEHOLHELJ]XVDP PHQJHVHW]WZHUGHQ'LHG\QDPLVFKH.RPSRVLWLRQVWHOOWHLQHQVLFKHQWZLFNHOQGHQ 3UR]HVVGDU'DPLWNÐQQHQDXFK8UVDFKHQXQG$XVZLUNXQJHQDXIJH]HLJWZHUGHQ

3URMHNWDUEHLW (LQIÖKUXQJQHXHU6RIWZDUH

3URMHNWWHDP

%HJLQQ

(QWVFKHLGXQJHQ 3URMHNWDXVVFKXVV

6RIWZDUH (LQIÖKUXQJ $QIRUGH UXQJHQ

0HLOHQ VWHLQ

0HLOHQ VWHLQ -

$QSDVVXQJ Visualisierung von Texten 7H[WHNRPPHQLQ6RIWZDUHWUDLQLQJVDQYLHOHQ6WHOOHQYRU • EHLGHU9RUVWHOOXQJGHV7DJHVDEODXIHV • EHLGHU(UNO¾UXQJYRQ)DFKEHJULIIHQ • EHLGHU9RUVWHOOXQJHLQHV¶EXQJVDEODXIHV ,QGHQPHLVWHQ)¾OOHQZHUGHQGLH7H[WHPLWGHU+DQGDXIGLH)OLS&KDUWRGHU GLH3LQQZDQGJHVFKULHEHQ +LHUEHLJLEWHVHLQLJHV]XEHDFKWHQ • Lesbarkeit *UR¹VFKUHLEHQGDPLWDXFKGLH7HLOQHKPHULQGHUOHW]WHQ5HLKHGHQ7H[WOHVHQ NÐQQHQ:LUGGHU7H[WLP9RUIHOGDXVJHGUXFNWLPPHUHLQHHLQIDFKH6FKULIWW\ SHYHUZHQGHQEHLVSLHOVZHLVH+HOYHWLFD'LH6FKULIWJUÐ¹HVROOWHPLQGHVWHQV 3XQNWEHWUDJHQ • Lesegewohnheiten ,PPHU YRQ OLQNV QDFK UHFKWV VFKUHLEHQ $XFK EHL 9LVXDOLVLHUXQJHQ OLQNVREHQ DXIGHU)O¾FKHEHJLQQHQ*UR¹XQG.OHLQVFKUHLEXQJEHQXW]HQ

0RGHUDWLRQXQG9LVXDOLVLHUXQJ

• Strukturierung und Übersichtlichkeit 7H[WH RSWLVFK JOLHGHUQ 'LHV JHKW PLW +LOIH YRQ ¶EHUVFKULIWHQ =ZLVFKHQÖEHU VFKULIWHQ RGHU YHUVFKLHGHQHQ )DUEHQ $OV )DXVWUHJHO JLOW QLFKW PHKU DOV GUHL *OLHGHUXQJVHEHQHQSUR3ODNDWYHUZHQGHQ • Einfache Aussagen und Sätze %HNDQQWHXQGJHEU¾XFKOLFKH:ÐUWHUYHUZHQGHQ0ÐJOLFKVWNXU]H6¾W]HELOGHQ • Zusätzliche Elemente $OV %OLFNIDQJ XQG ]XU ¶EHUVLFKWOLFKNHLW NÐQQHQ )DUEHQ *UDSKLNHQ XQG 6NL] ]HQHLQJHVHW]WZHUGHQ Beispiel: Definitionsplakat 'DV HUVWH %HLVSLHO LVW XQÖEHUVLFKWOLFK GD GLH HLQ]HOQHQ +HUYRUKHEXQJHQ LQ .RQ NXUUHQ]]XHLQDQGHUVWHKHQ(VZLUGQLFKWGHXWOLFKZDVGLH+DXSWDXVVDJHGHV3OD NDWHVLVW$XFKVLQGGLHHLQ]HOQHQ$VSHNWHGHU'HILQLWLRQQLFKWNODUHUNHQQEDUGD GHU7H[WLQ)RUPHLQHV)OLH¹WH[WHVGDUJHVWHOOWLVW Makros Durch Makros können Aufgaben automatisiert werden. In einem Makro werden mehrere Befehle kombiniert. Sie werden mit dem Visual-Basic-Editor erstellt.

Makros Automatisieren Aufgaben Kombinieren Befehle Erstellung: VisualBasic-Editor

,P 8QWHUVFKLHG GD]X VLQG LP ]ZHLWHQ %HLVSLHO ZHQLJHU 9LVXDOLVLHUXQJVHOHPHQWH HLQJHVHW]W'LHHLQ]HOQHQ7H[WEOÐFNHXQGGDPLWGLHXQWHUVFKLHGOLFKHQ$VSHNWHGHU 'HILQLWLRQVLQGNODU]XHUNHQQHQ 'HXWOLFK VLFKWEDU XQG KHUYRUJHKREHQ LVW GLH ZLFKWLJVWH $XVVDJH 1¾POLFK ZR GLH0DNURVLP3URJUDPPHUVWHOOWZHUGHQ

/HUQIHDWXUH

Lernfeature

$QGDV5DGLRXQG)HUQVHKIHDWXUHOHKQWVLFKGDV/HUQIHDWXUHDQ%HLP/HUQIHDWXUH ZHUGHQ XQWHUVFKLHGOLFKH 0HWKRGHQ XQG 0HGLHQ NRPELQLHUW 'DGXUFK ZHUGHQ PÐJOLFKVW YLHOH 6LQQHVNDQ¾OH XQG /HUQW\SHQ JOHLFK]HLWLJ DQJHVSURFKHQ 'HQQ QLFKWDOOH0HQVFKHQOHUQHQJOHLFK$QGHUVDOVEHLGHQ0HGLHQYRUELOGHUQNRQVX PLHUHQGLH7HLOQHKPHUGLH/HUQLQKDOWHQLFKWSDVVLYVRQGHUQZHUGHQDNWLYPLWHLQ JHEXQGHQ7H[WH%LOGHUXQG7ÐQHZHUGHQPLW$NWLYHOHPHQWHQNRPELQLHUW 'LH/HUQLQKDOWHYRQ6RIWZDUHVFKXOXQJHQVLQGDXIGHQHUVWHQ%OLFNDEVWUDNW(L QLJH 7HLOQHKPHU IUHXHQ VLFK DXI GLH QHXH 6RIWZDUH $QGHUH ZROOHQ DP OLHEVWHQ QLFKWVGDYRQZLVVHQrGLHZHQLJVWHQVWHKHQGHP6HPLQDUWKHPDQHXWUDOJHJHQÖEHU 8QDXVJHVSURFKHQ EOHLEHQ DEHU PHLVWHQV GLH *HIÖKOH 6LH dZDEHUQo LP +LQWHU JUXQG PLW XQG EHHLQIOXVVHQ GDV /HUQNOLPD XQG GHQ /HUQHUIROJ :HU $QJVW KDW OHUQW VFKOHFKWHU :HQQ QLHPDQG YRQ GHU QHXHQ 6RIWZDUH EHJHLVWHUW LVW ZLUG GLH 6WLPPXQJLQGHU6FKXOXQJHQWVSUHFKHQGVFKOHFKWVHLQ'DV/HUQIHDWXUHJUHLIWGLH VH*HIÖKOHDXI 'DV)HDWXUHVSULFKWGUHLXQWHUVFKLHGOLFKH$VSHNWHGHV/HUQHQVDQ /HUQHQÖEHUXQWHUVFKLHGOLFKH/HUQNDQ¾OHXQGPLWYHUVFKLHGHQHQ0HWKRGHQ $NWLYHV/HUQHQ (PRWLRQDOHV/HUQHQ

L e

:HKQHU0LFKDHO +LVWRULVFKSROLWLVFKH%LOGXQJ]ZLVFKHQ,QIRUPDWLRQXQG8QWHU KDOWXQJ $QV¾W]H XQG PHWKRGLVFKH )RUPHQ IÖU HLQH PRGHUQH /HUQNXOWXU )UDQNIXUW DP 0DLQ 9JO.DSLWHO/HUQWKHRULHXQG/HUQSUR]HVVH S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

/HUQIHDWXUH

Zusammensetzung eines Features

1. Das aktive Element (LQ ZLFKWLJHU %DXVWHLQ GHV )HDWXUHV LVW GDV $NWLYHOHPHQW 'XUFK GLH ¶EXQJHQ ZHUGHQ GLH 7HLOQHKPHU DNWLY PLW HLQEH]RJHQ GHQQ /HUQLQKDOWH ZHUGHQ GHXWOLFK EHVVHUEHKDOWHQZHQQVLHQLFKWQXUSDVVLYNRQVXPLHUWZHUGHQ0LQGHVWHQVGHV )HDWXUHVVROOWHDXVDNWLYHQ(OHPHQWHQEHVWHKHQ 2. Das haptische Element 'XUFK %HUÖKUHQ XQG $QIDVVHQ OHUQHQ GLH 7HLOQHKPHU $QZHQGHUQ I¾OOW HV RIW VFKZHUGLHGUHLGLPHQVLRQDOHQ6WUXNWXUHQGHU6RIWZDUHPLWGHU=ZHLGLPHQVLRQDOL W¾WGHV%LOGVFKLUPVLQ9HUELQGXQJ]XEULQJHQ0LWGHPKDSWLVFKHQ(OHPHQWZHU GHQ'DWHQPRGHOOHRGHU%DXPVWUXNWXUHQDXVGHU=ZHLGLPHQVLRQDOLW¾WWUDQVSRUWLHUW 'LHGUHLGLPHQVLRQDOHQ0RGHOOHNÐQQHQDQJHIDVVWXQGXPJHEDXWZHUGHQ$UEHLWHQ GLH 7HLOQHKPHU GDQDFK ZLHGHU DP 6\VWHP HUNHQQHQ VLH GLHVH 6WUXNWXUHQ LQ GHU ]ZHLGLPHQVLRQDOHQ%LOGVFKLUPDEELOGXQJOHLFKWHUZLHGHU 3. Das akustische Element 0XVLN6SUDFKHRGHU*HU¾XVFKHZHFNHQEHVWLPPWH(PRWLRQHQXQG$VVR]LDWLRQHQ 'LHVHZHUGHQPLWGHP/HUQLQKDOWYHUNQÖSIWXQGVREHVVHUEHKDOWHQ 4. Das visuelle Element (LQZLFKWLJHU6LQQHVNDQDOLVWGDV$XJH'DKHULVWEHLGHU)HDWXUHPHWKRGHGLH*H VWDOWXQJXQG$XIEHUHLWXQJYRQ)ROLHQ*UDILNHQ%LOGHUQXQG7H[WHQHLQHQWVFKHL GHQGHU 3XQNW 0LW GHP YLVXHOOHQ (OHPHQW ZLH EHLVSLHOVZHLVH HLQHU .DULNDWXU ZHUGHQ 6FKZHUSXQNWH JHVHW]W XQG $VVR]LDWLRQHQ ]XP OHLFKWHUHQ 9HUVW¾QGQLV JH VFKDIIHQ

(UVWHOOXQJHLQHV/HUQIHDWXUHV

5.Das kombinierte Element 0LW GLHVHP (OHPHQW ZHUGHQ PHKUHUH 6LQQHVNDQ¾OH JOHLFK]HLWLJ DQJHVSURFKHQ ]XP%HLVSLHOLQGHPHLQ7H[WHLQ%LOGPLW0XVLNRGHUHLQHP*HU¾XVFKXQWHUOHJW ZLUG8QWHUVXFKXQJHQKDEHQJH]HLJWGDVV,QIRUPDWLRQHQEHVVHUEHKDOWHQZHUGHQ ZHQQ VLH PHKUIDFK DEHU DXI XQWHUVFKLHGOLFKHQ 6LQQHVNDQ¾OHQ EH]LHKXQJVZHLVH GXUFKXQWHUVFKLHGOLFKH0HGLHQSU¾VHQWLHUWZHUGHQ/HUQHUVLQGGHXWOLFKDXIPHUN VDPHUZHQQVLHHLQ%LOGPLWHLQHPJHVSURFKHQHQ7H[WYHUELQGHQNÐQQHQ 'LH $XIPHUNVDPNHLW VLQNW DEHU ZLHGHU ZHQQ GLH YHUEDOH ,QIRUPDWLRQ QXU DOV UHLQHU7H[WEORFNÖEHUGHP%LOGJH]HLJWZLUG8UVDFKHGDIÖULVWGDVVJHVSURFKH QH 6SUDFKH LQ GHU 5HJHO HLQSU¾JVDPHU LVW VLH ZHFNW EHL GHQ =XKÐUHUQ JUÐ¹HUH $XIPHUNVDPNHLW =XGHP ODVVHQ SDUDYHUEDOH 6LJQDOH ZLH 0LPLN XQG *HVWLN GLH JHVSURFKHQH6SUDFKHSHUVÐQOLFKHUZLUNHQZRGXUFKGLH0RWLYDWLRQVWHLJW

Erstellung eines Lernfeatures 'DV/HUQIHDWXUHHLJQHWVLFKJXWIÖUGHQ(LQVWLHJLQGDV6HPLQDURGHULQHLQQHXHV 7KHPD%HLGHU(QWZLFNOXQJXQG'XUFKIÖKUXQJHLQHV/HUQIHDWXUHVLVW)ROJHQGHV ]XEHDFKWHQ ,QVJHVDPWVROOWHHLQ)HDWXUHQLFKWO¾QJHUDOV]ZHL6WXQGHQGDXHUQ 0ÐJOLFKVWYLHOH6LQQHVNDQ¾OHDQVSUHFKHQLQGHPXQWHUVFKLHGOLFKH'DUVWHOOXQJV IRUPHQ)HDWXUHHOHPHQWHXQG0HGLHQHLQJHVHW]WZHUGHQ 8QWHUVFKLHGOLFKH ¶EXQJVIRUPHQ YHUZHQGHQ ZLH EHLVSLHOVZHLVH HLQH 0RGHOO ÖEXQJKDSWLVFKHV(OHPHQW RGHUHLQH*UDILNPLW7H[WXQG0XVLNNRPELQLHUWHV (OHPHQW 'LH *UXSSH DNWLY DQ GHU 0HWKRGH WHLOQHKPHQ ODVVHQ $OV 5HJHO JLOW IÖU GLH .RQ]HSWLRQGDVVHLQ'ULWWHOGHV)HDWXUHVDXV¶EXQJHQIÖUGLH7HLOQHKPHUEH VWHKWZLH]XP%HLVSLHOd:DKURGHUIDOVFKod/HUQ]LUNHOo 0RGHULHUWZLUGGHU:HFKVHO]ZLVFKHQDNWLYHQXQGSDVVLYHQ3KDVHQYRP7UDL QHU:¾KUHQGHLQHU)HDWXUHSKDVHEHJOHLWHWHUGLH*UXSSHXQGJLEW+LOIHVWHOOXQ JHQ Regieanweisungen für die Trainer 9RUGHP(LQVDW]HLQHV)HDWXUHVVWHOOWGHU7UDLQHUGLH0HWKRGHNXU]YRUXQGIÖKUW LQGLHHUVWH3KDVHHLQ8PGHQ¶EHUUDVFKXQJVHIIHNWGHUMHZHLOLJHQ3KDVHQ]XHU KDOWHQZLUGGHQ7HLOQHKPHUQHUVWNXU]YRUGHP%HJLQQGHUQ¾FKVWHQ)HDWXUHSKDVH HUO¾XWHUWZDVIÖUHLQHQ/HUQLQKDOWXQG/HUQ]LHOGLHVH3KDVHKDW

9JO:HLGHQPDQQ%HUQG 0XOWLFRGLHUXQJXQG0XOLPRGDOLW¾WLP/HUQSUR]HVV,Q

,VVLQJ /XGZLJ - .OLPVD 3DXO ,QIRUPDWLRQ XQG /HUQHQ PLW 0XOWLPHGLD :HLQ KHLP6r

1. Phase 0LQ

$QPRGHUDWLRQGHV )HDWXUHVXQGGHU 3KDVH 3U¾VHQWDWLRQGHU )ROLHQPLW0XVLN

)d+HU]OLFK:LOONRPPHQ]XU 6$36FKXOXQJo )d6$3rGDVKHL¹W6RIWZDUH $QZHQGXQJHQ3URJUDPPHo )dLQGHU)DFKZHOWDXFKEH NDQQWXQWHU6DQGXKU DQ]HLJHQSURJUDPPo )d6RIWZDUH$QZHQGXQJHQ 3UREOHPHo )d6W¾QGLJDQGHUVSURELHUHQo )dVXEPLWDQGSD\odXQWHU ZHUIH'LFKXQG]DKOHo )dZLH6LHVHKHQEHVWHKW NHLQ$QODVV]XU3DQLNo

(LQVWLHJ 9RUXUWHLOHXQG QJVWHJHJHQÖEHU 6$3

Trainer Aufgabe

Inhalt

Lernziel

7H[W]LWDWHXQG 0XVLN

Methode

3RZHU3RLQW 3U¾VHQWDWLRQ 0XVLN(\HRI WKH7LJHU

Material

/HJHQGH ) 3RZHU3RLQW)ROLH

Phasen/Zeit

'DV)HDWXUHNRPPWGLUHNWQDFKGHU(LQVWLHJVSKDVH(LQH(UZDUWXQJVDEIUDJHLVWLQGDV)HDWXUHLQWHJULHUW

Beispiel aus dem Bereich SAP

/HUQIHDWXUH

50DQGDQW%XFKXQJVNUHLV $QPRGHUDWLRQGHU 6SDUWH 3KDVH(UO¾XWHUXQJ GHU¶EXQJ9HUWHLOHQ XQG%HVSUHFKHQGHU ¶EXQJVEO¾WWHU $XVWHLOHQGHU/ÐVXQJV EO¾WWHU

(YDOXDWLRQ

*UXQGEHJULIIH 6$3

)HHGEDFN XQG$EVFKOXVV

3. Phase 0LQ

4. Phase 0LQ

Methode

%OLW]OLFKW $QPRGHUDWLRQGHU 3KDVH$VVR]LDWLRQHQ .DULNDWXU ]XU.DULNDWXUXQG)HHG EDFN]XP6HPLQDU DEIUDJHQ$EVFKOXVV ZRUWH]XP7UDLQLQJ

:DVLVWZDV"

$QPRGHUDWLRQGHU 0HWDSODQ 3KDVHXQG(UNO¾UHQ DEIUDJH GHU7HLOQHKPHUDNWLYLW¾W 9HUWHLOHQXQGZLHGHU (LQVDPPHOQGHU0HWD SODQNDUWHQ$XIK¾QJHQ XQG&OXVWHUQGHU(UZDU WXQJHQGHU7HLOQHKPHU

d:DVHUZDUWHQ6LHYRQ GLHVHP6HPLQDU"o

(UZDUWXQJHQGHU 7HLOQHKPHU DEIUDJHQ

2. Phase 0LQ

Trainer Aufgabe

Inhalt

Lernziel

Phasen/Zeit

.DULNDWXUDXI 3RZHU3RLQW )ROLH

',1$%O¾WWHU PLW%HJULIIHQ /ÐVXQJVEO¾WWHU

0HWDSODQ NDUWHQ

Material

(UVWHOOXQJHLQHV/HUQIHDWXUHV

7KHDWHUV]HQHQ

Theaterszenen

0LW7KHDWHUV]HQHQZHUGHQ/HUQLQKDOWHV]HQLVFKGDUJHVWHOOWXQGHUNO¾UW6LHNÐQQHQ DXFKEHVWLPPWH9HUKDOWHQVZHLVHQRGHU6WHUHRW\SHQDXIGHFNHQ (LQJHVHW]WZHUGHQNDQQGLH0HWKRGHEHL6RIWZDUHVFKXOXQJHQ • XPQHXH$UEHLWVDEO¾XIH]XÖEHQZHQQEHLVSLHOVZHLVHGDV7DJHVJHVFK¾IWGXUFK GLH(LQIÖKUXQJHLQHUQHXHQ%HWULHEVVRIWZDUHVWDUNYHU¾QGHUWZXUGH • XPPÐJOLFKH3UREOHPHVRZLH9HU¾QGHUXQJHQLQGHU2UJDQLVDWLRQVVWUXNWXUDXI ]X]HLJHQXQGDQVFKOLH¹HQG]XDQDO\VLHUHQ • XPEHVWLPPWH=XVDPPHQK¾QJHXQG)XQNWLRQVSULQ]LSLHQGHU6RIWZDUH]XYHU GHXWOLFKHQ • XP GLH %HREDFKWXQJVI¾KLJNHLW XQG GLH VR]LDOHQ :DKUQHKPXQJVI¾KLJNHLWHQ ]X VFK¾UIHQ %HLGHU(LQIÖKUXQJHLQHUEHWULHEOLFKHQ6RIWZDUHO¾XIWDP$QIDQJGDV7DJHVJH VFK¾IWPLWGHUQHXHQ6RIWZDUHQLFKWVRUHLEXQJVORVZLHPLWGHUDOWHQXQGYHUWUDX WHQ6RIWZDUH'DGXUFKHQWVWHKHQ]XV¾W]OLFKH:DUWH]HLWHQXQGHLQLJH.XQGHQVLQG XQJHKDOWHQZDVGHQ6WUHVVEHLGHQ0LWDUEHLWHUQHUKÐKW'DVULFKWLJH9HUKDOWHQLQ VROFKHQ6LWXDWLRQHQNDQQLQGHQ7KHDWHUV]HQHQWUDLQLHUWZHUGHQ 0LW 8QWHUVWÖW]XQJ YRQ 7KHDWHUV]HQHQ NÐQQHQ QHXH 2UJDQLVDWLRQVDEO¾XIH GLH GXUFK GLH QHXH 6RIWZDUH HQWVWDQGHQ VLQG RGHU GLH GDPLW YHUEXQGHQHQ 3UREOHPH DXIJHJULIIHQXQGYHUGHXWOLFKWZHUGHQ%HLVSLHOVZHLVHZHQQGXUFKGLH(LQIÖKUXQJ GHUQHXHQ6RIWZDUHSOÐW]OLFKPHKUHUH$EWHLOXQJHQDQHLQHP3UR]HVVEHWHLOLJWVLQG $XFK NÐQQHQ PLW GHU 0HWKRGH DEVWUDNWH =XVDPPHQK¾QJH GXUFK V]HQLVFKH 'DU VWHOOXQJHQYHUGHXWOLFKWZHUGHQ'LH(LQIÖKUXQJHLQHUQHXHQ6RIWZDUHOÐVWEHLYLH OHQ0LWDUEHLWHUQQJVWHRGHUVRJDU$EOHKQXQJDXV'LHVH*HIÖKOHXQG(LQVWHOOXQ JHQ EOHLEHQ RIW XQDXVJHVSURFKHQ EHHLQIOXVVHQ DEHU GDV /HUQYHUKDOWHQ LP 7UDLQLQJ'XUFKGLH0HWKRGH7KHDWHUV]HQHQNÐQQHQVLHDQJHVSURFKHQXQGGLVNX WLHUWZHUGHQ ,P 9RUGHUJUXQG GHU 0HWKRGH 7KHDWHUV]HQHQ VWHKW GDV =LHO GHV VR]LDOHQ /HU QHQV GK GDPLW NÐQQHQ ELVKHULJH 9HUKDOWHQVZHLVHQ XQG (LQVWHOOXQJHQ JH¾QGHUW XQGQHXHHLQJHÖEWZHUGHQ 9RUWHLOGLHVHU0HWKRGHLVWGDVVUHDOH$EO¾XIHLP8QWHUQHKPHQVLPXOLHUWZHU GHQHVDEHUNHLQH.RQVHTXHQ]HQLQGHU5HDOLW¾WKDW9HUVFKLHGHQH/ÐVXQJVDQV¾W ]HXQG6WUDWHJLHQNÐQQHQdJHIDKUORVoDXVSURELHUWZHUGHQ$QVFKOLH¹HQGNDQQMHGH 3HUVRQVLFKÖEHUOHJHQZHOFKHQ/ÐVXQJVZHJVLHLQGLH5HDOLW¾WXPVHW]HQPÐFKWH

S. Gerlach et al., Methodenhandbuch für Softwareschulungen © Springer-Verlag Berlin Heidelberg 2004

9RUEHUHLWXQJ

Vorbereitung =X%HJLQQGHU6]HQHEHNRPPHQDOOH7HLOQHKPHUHLQH5ROOHQNDUWH'DUDXIVWHKHQ JUXQGOHJHQGH,QIRUPDWLRQHQ]XGHP&KDUDNWHUGHUGDUJHVWHOOWZHUGHQVROO'LHVH 5ROOHQNDUWHQNÐQQHQGXUFKGLH7UDLQHUYRUJHJHEHQZHUGHQ'LH7HLOQHKPHUNÐQ QHQ DXFK HLJHQH 5ROOHQ HUILQGHQ 'LHVH ZHUGHQ GDQQ DXI %ODQNRNDUWHQ HLQJHWUD JHQ $XI GHQ 5ROOHQNDUWHQ EH]LHKXQJVZHLVH GHQ )XQNWLRQVNDUWHQ NÐQQHQ XQWHU VFKLHGOLFKH,QIRUPDWLRQHQVWHKHQ • )XQNWLRQ]XP%HLVSLHO.XQGH6HUYLFHPLWDUEHLWHU&KHI • 9HUKDOWHQVZHLVHQ]XP%HLVSLHOXQJHGXOGLJKHUULVFKRGHUDQGDXHUQGUHGHQG • $EVLFKWHQ ]XP %HLVSLHO GLH .ROOHJHQ YRQ HLQHU EHVWLPPWHQ $UEHLWVZHLVH ]X ÖEHU]HXJHQMHPDQGHQYRQGHP*HVSU¾FKDXVVFKOLH¹HQZROOHQHLQHQEHVWLPP WHQ/ÐVXQJVZHJGXUFK]XVHW]HQ • $NWLRQHQ]XP%HLVSLHOQHUYHQGVW¾QGLJDEJHOHQNWGDXHUUHGHQG • ,QIRUPDWLRQHQ]XP.RQWH[WGHU5ROOH]XP%HLVSLHOKDW$QJVWXPVHLQHQ-RE ZLOODXIVWHLJHQ • d7HFKQLVFKH5ROOHQo]XP%HLVSLHO%URZVHURGHU%HWULHEVV\VWHP ,Q GHU 6LPXODWLRQ WUHIIHQ GLHVH XQWHUVFKLHGOLFKHQ 5ROOHQ DXIHLQDQGHU (V ZLUG ]XP%HLVSLHOHLQH$EWHLOXQJVEHVSUHFKXQJGDUJHVWHOOWEHLGHUÖEHUGLHQHXH$XI JDEHQYHUWHLOXQJQDFK(LQIÖKUXQJGHU6RIWZDUHHQWVFKLHGHQZLUG 'LH 7HLOQHKPHU YHUNÐUSHUQ GLH $EWHLOXQJVPLWDUEHLWHU PLW LKUHQ XQWHUVFKLHGOL FKHQ,QWHUHVVHQXQG:ÖQVFKHQ$QVFKOLH¹HQGZHUGHQGHU6]HQHQYHUODXIXQGGLH XQWHUVFKLHGOLFKHQ 6WUDWHJLHQ DQDO\VLHUW 1LFKW ]X VWDUU VROOWHQ GLH 5ROOHQ XQG +DQGOXQJHQ YRUJHJHEHQ VHLQ GD VRQVW NHLQH G\QDPLVFKH 6]HQH HQWVWHKW $X¹HU GHPVROOWHGLH6HPLQDUOHLWXQJVRZHQLJZLHPÐJOLFKLQGLH6]HQHQHLQJUHLIHQXQG GLH 7HLOQHKPHU PÐJOLFKVW YLHO VHOEVW JHVWDOWHQ ODVVHQ 8P PLW GHU *UXSSH QLFKW XQWHU=HLWGUXFN]XJHUDWHQVROOWHDXVUHLFKHQG=HLW]XU9HUIÖJXQJVWHKHQ

Durchführung ,P9HUODXIGHU8PVHW]XQJJLEWHVIÖQI3KDVHQ 1. Einstiegsphase ,QGHUHUVWHQ3KDVHZHFNWGLH6HPLQDUOHLWXQJGLH1HXJLHUDXIGLH0HWKRGHXQGGLH YHUVFKLHGHQHQ,QKDOWHGHU6]HQHQ6LHQHQQW=LHOXQG=ZHFNGHU0HWKRGHXQGHU NO¾UWGLH5HJHOQ=XGHPHUNO¾UWVLHZHOFKHPÐJOLFKHQ3UREOHPHLQGHU6]HQH]XU 6SUDFKHNRPPHQVROOHQ%HLVSLHOVZHLVHEHVWLPPWH6FKZLHULJNHLWHQPLWGHU6RIW ZDUHRGHU3UREOHPHGLHVLFKLP7DJHVJHVFK¾IWHUJHEHQNÐQQWHQ

Vorbereitung

7KHDWHUV]HQHQ

2. Aufwärmphase $QVFKOLH¹HQG ZHUGHQ GLH 5ROOHQ YHUWHLOW 'DUVWHOOHU %HREDFKWHU RGHU 3XEOLNXP XQGGLH7KHDWHUV]HQHZLUGEHVFKULHEHQ'XUFK/RFNHUXQJVÖEXQJHQIÖUGLH6WLP PHXQG%HZHJXQJVÖEXQJHQIÖUGHQ.ÐUSHUZHUGHQGLH7HLOQHKPHUDXIGLHQDFK IROJHQGHQ$XIJDEHQYRUEHUHLWHW(VNÐQQHQLQGLHVHU3KDVHDXFKEHVWLPPWH5RO OHQPHUNPDOHZLHEHLVSLHOVZHLVH*HVWLN0LPLNXQG6SUDFKHHLQJHÖEWZHUGHQ 3. Theaterstück 'LH6]HQHZLUGYRUJHIÖKUW,QGLHVHU6]HQHUHDJLHUHQGLH'DUVWHOOHUHQWVSUHFKHQG LKUHU5ROOHDXIGLHX¹HUXQJHQXQG+DQGOXQJHQGHU0LWVSLHOHU 4. Reflexionsphase (VIROJWGLH5HIOH[LRQ'LH6]HQHZLUGEHVSURFKHQ:DVLVWSDVVLHUW":HUKDWZLH UHDJLHUW":HQQHV%HREDFKWHUJLEWEHULFKWHQGLHVHÖEHU(LQGUÖFNH'LH'DUVWHOOHU HU]¾KOHQ YRQ LKUHQ (UIDKUXQJHQ PLW GHQ YHUVFKLHGHQHQ 5ROOHQ $XFK GDV 3XEOL NXPNDQQQDFKVHLQHU0HLQXQJJHIUDJWZHUGHQ ,P $QVFKOXVV DQ GLHVH 5HIOH[LRQVSKDVH NDQQ GDV 7KHDWHUVWÖFN HQWVSUHFKHQG GHV5HJLHNDWDORJVYHU¾QGHUWEH]LHKXQJVZHLVHLQDQGHUHU)RUPZLHGHUKROWZHUGHQ XP ZHLWHUH /ÐVXQJVZHJH XQG +HUDQJHKHQVZHLVHQ DXV]XSURELHUHQ XQG ]X GLVNX WLHUHQ 5. Auswertungsphase $P(QGHZLUGGLH6]HQHDXVJHZHUWHWLQGHPGLHJHWURIIHQHQ(QWVFKHLGXQJHQXQG 9RUJHKHQVZHLVHQ DQDO\VLHUW ZHUGHQ :HOFKH 6WUDWHJLHQ ZDUHQ HUIROJUHLFK" :HO FKHVROOWHQLQGLH2UJDQLVDWLRQVVWUXNWXUÖEHUWUDJHQZHUGHQ" Anmoderation der Methode 'LH 0HWKRGH d7KHDWHUV]HQHQo LVW NHLQH 7UDLQLQJVPHWKRGH GLH QRUPDOHUZHLVH LQ HLQHU6RIWZDUHVFKXOXQJ HLQJHVHW]W ZLUG 'DPLW GLH7HLOQHKPHUPLWPDFKHQPXVV LQGHU$QPRGHUDWLRQHLQNODUHU%H]XJ]ZLVFKHQGHU0HWKRGHXQGGHP/HUQLQKDOW KHUJHVWHOOWZHUGHQ ,QGHU(LQIÖKUXQJGHU0HWKRGHJHKWGLH6HPLQDUOHLWXQJDXIGLHEHYRUVWHKHQGHQ 9HU¾QGHUXQJHQ HLQ GLH GXUFK GLH (LQIÖKUXQJ GHU 6RIWZDUH LP %HUHLFK GHU $U EHLWVRUJDQLVDWLRQXQGLP$EODXIYRQ3UR]HVVHQXQG9RUJ¾QJHQLP8QWHUQHKPHQ DXIWUHWHQ ZHUGHQ 'LH 7HLOQHKPHU VLQG PRWLYLHUW ZHQQ GLH 6]HQHQ DQ LKUH $U EHLWVHUIDKUXQJHQ XQG LKU 7DJHVJHVFK¾IW RGHU GLH 6RIWZDUH VHOEVW DQNQÖSIHQ 2IW KDEHQGLH0LWDUEHLWHU$QJVWVLFKYRUGHQ.ROOHJHQ]XEODPLHUHQGLH6]HQHXQG GLH 5ROOHQ VROOWHQ GHVKDOE NODU GHILQLHUW ZHUGHQ 'DPLW ZLVVHQ GLH 7HLOQHKPHU ZDVDXIVLH]XNRPPWXQGZDVYRQLKQHQHUZDUWHWZLUG

%HLVSLHO(LQÖEHQEHVWLPPWHU9HUKDOWHQVZHLVHQ

Regiemöglichkeiten 8PGLH7HLOQHKPHU ULFKWLJLQ6]HQH]XVHW]HQJLEWHVYHUVFKLHGHQH 0ÐJOLFKNHL WHQ 'LH%OLFNULFKWXQJRGHU3RVLWLRQHLQ]HOQHU'DUVWHOOHUYHU¾QGHUQ 'LH+DOWXQJ+ÐKH7LHIH GHU'DUVWHOOHUYHU¾QGHUQ 'HQ$EVWDQG]ZLVFKHQGHQ'DUVWHOOHUQYDULLHUHQ $QGHUH5HTXLVLWHQYHUZHQGHQ (LQSU¾JVDPH 6¾W]H HQWZLFNHOQ RGHU YRUJHEHQ GLH YRQ EHVWLPPWHQ 3HUVRQHQ ZLHGHUKROWRGHUUK\WKPLVLHUWZHUGHQ 6. 'DUVWHOOHUYHUGRSSHOQXQGHLQHZHLWHUH(EHQHRGHUHLQHQZHLWHUHQ%HUHLFKGHU 6RIWZDUHDXI]HLJHQ 7. 6\PEROHYHUZHQGHQ 8. 5ROOHQZHUGHQJHWDXVFKW 9. 9HU¾QGHUQGHV7KHDWHUVWLOV'UDPD3DQWRPLPHRGHU0¾UFKHQ 10. ¶EHUVSULQJHQHLQHV3UREOHPVXQGLQV]HQLHUHQGHUQDFKIROJHQGHQ6]HQH%HL VSLHOVZHLVHd$QJHQRPPHQZLUK¾WWHQGLHVHV3UREOHPJHOÐVWZDVPÖVVWHDQ VFKOLH¹HQGYRP%DFN2IILFHJHPDFKWZHUGHQ"o 11. (QGH GHU 6]HQH ZLUG YRUJHJHEHQ :LH HV ]X GLHVHU /ÐVXQJ JHNRPPHQ LVW ZLUGGDUJHVWHOOW

1. 2. 3. 4. 5.

Beispiel 1: Einüben bestimmter Verhaltensweisen Kundenkontakt im Callcenter ,KUH5ROOH 6LHKHL¹HQ.HUVWLQ+HLVHU 6LHDUEHLWHQLP&DOOFHQWHU GHV(QHUJLHYHUVRUJHUV d%LOOLJ*DVo

,KUH5ROOH 6LHKHL¹HQ0DUWLQ1DJHO 6LHVLQG0LWDUEHLWHULP 6R]LDODPW 'DV6R]LDODPW]DKOWDE Q¾FKVWHQ0RQDWGLH5HFK QXQJHQYRQ)UDX(UQD 7HYHV 6LHVLQGLP6WUHVVGDVLHLQ 0LQXWHQLQHLQH6LW]XQJ PÖVVHQ

7KHDWHUV]HQHQ

Das Theaterszenario: +HUU1DJHOUXIWLP&DOOFHQWHUDQXQGZLUG]X)UDX7HYHVGXUFKJHVWHOOW'HU9RU JDQJZLUGLQGLHVHU6]HQHDP¶EXQJVV\VWHPGXUFKJHIÖKUW 0LW +LOIH GLHVHU 6]HQH ZHUGHQ GLH 3UR]HVVH DP 6\VWHP ZLHGHUKROW XQG GHU 8PJDQJ PLW VFKZLHULJHQ .XQGHQ JHÖEW 'LH &DOOFHQWHU0LWDUEHLWHULQ PXVV GLH 6SUDFKHGHU6RIWZDUHIÖUGHQ.XQGHQÖEHUVHW]HQVRGDVVGHU.XQGHVLHDXFKYHU VWHKW *OHLFK]HLWLJ ZLHGHUKROW VLH PLW GLHVHU ¶EXQJ DP &RPSXWHU GLH HLQ]HOQHQ $UEHLWVVFKULWWH PLW GHQHQ EHLVSLHOVZHLVH HLQ dDEZHLFKHQGHU =DKOHUo LP 6\VWHP HLQJHVWHOOW ZLUG =XGHP OHUQW VLH PLW GHU 0HWKRGH 6WUDWHJLHQ ]X HQWZLFNHOQ XP PLWXQJHGXOGLJHQ.XQGHQIUHXQGOLFKDEHUEHVWLPPWXP]XJHKHQ 'XUFKGLHEHLGHQ5ROOHQZHUGHQVRZRKOGLH$QOLHJHQGHV.XQGHQDOVDXFKGLH $XIJDEHGHU&DOOFHQWHU0LWDUEHLWHULQGHXWOLFK

Beispiel 2: Darstellung abstrakter Inhalte Das Theaterszenario: Wie funktioniert das Internet? ,QGHU6]HQHZLUGHLQHLQWHUQDWLRQDOH.RQIHUHQ]GDUJHVWHOOW=LHOGHU.RQIHUHQ]LVW HV HLQ HOHNWURQLVFKHV ,QIRUPDWLRQVV\VWHP ]X HQWZLFNHOQ GDV ZHOWZHLW IXQNWLR QLHUW'LHHLQ]HOQHQ5ROOHQKDEHQMHGRFKJDQ]XQWHUVFKLHGOLFKH$QVLFKWHQZLHGDV HOHNWURQLVFKH 1HW] DXVVHKHQ VROO 'LH 9RU XQG 1DFKWHLOH GHU XQWHUVFKLHGOLFKHQ 6\VWHPHZHUGHQNODULQGHPGLHXQWHUVFKLHGOLFKHQ$QVLFKWHQGLVNXWLHUWZHUGHQ,Q GHU 6]HQH NÐQQHQ GLH WDWV¾FKOLFKHQ )XQNWLRQVSULQ]LSLHQ GHV ,QWHUQHWV HQWZLFNHOW ZHUGHQHVNDQQDEHUDXFKHLQHDQGHUH/ÐVXQJKHUDXVNRPPHQ ,KUH5ROOH

6LHKHL¹HQ7LP/XGZLJ 6LHDUEHLWHQIÖUHLQHHXUR S¾LVFKH0HQVFKHQUHFKWV RUJDQLVDWLRQ 6LHZROOHQHLQHQXQ]HQ VLHUWHQ=XJDQJ]XGHQ ,QIRUPDWLRQHQ

,KUH5ROOH 6LHKHL¹HQ5REHUW)HQQHN 6LHDUEHLWHQIÖUHLQHQ*H KHLPGLHQVW 6LHZROOHQGDV1HW]HLQ IDFKXQGVFKQHOOÖEHUZD FKHQNÐQQHQ

,KUH5ROOH 6LHKHL¹HQ-DPHV6WU\NHU 6LHDUEHLWHQIÖUHLQHDPH ULNDQLVFKH)LUPD 6LHZROOHQHLQ6\VWHPGDV VRVWDELOLVWGDVVHVDXFK EHLHLQHP.ULHJIXQNWLR QLHUHQZÖUGH

%HLVSLHO&KDQJHPDQDJHPHQW

Beispiel 3: Changemanagement Beispiel mit Idealtypen (LQH$OWHUQDWLYH]XNRQNUHWHQ5ROOHQVLQG,GHDOW\SHQ6LHFKDUDNWHULVLHUHQGLHYHU VFKLHGHQHQ5ROOHQW\SHQGLHHVLQMHGHP8QWHUQHKPHQJLEW'LHVHKDEHQEHVWLPP WH (LJHQVFKDIWHQ XQG YHUKDOWHQ VLFK HQWVSUHFKHQG 0LW +LOIH GLHVHU ,GHDOW\SHQ NÐQQHQ EHVWLPPWH $EO¾XIH /ÐVXQJVZHJH XQG 3UREOHPH GHU QHXHQ 6RIWZDUH QDFKJHVSLHOWXQGYHUGHXWOLFKWZHUGHQ )ROJHQGHV 6]HQDULR ZLUG GDUJHVWHOOW ,Q ,KUHP 8QWHUQHKPHQ ZLUG GLH 6RIWZDUH YRQ6$3HLQJHIÖKUW%HLGHU%HVSUHFKXQJGHU$EWHLOXQJ;
Schwäche

Verhaltensweise

Fähigkeiten

Großmaul

KRFKPÖWLJ

9RQVLFKVHOEVWVHKUÖEHU ]HXJWKÐUWVLFKJHUQHUHGHQ PÐFKWH]XDOOHPJHIUDJWZHU GHQXQGNRPPHQWLHUWDOOHV

)ÖKUXQJVEHUHLWVFKDIW 2SWLPLVW9HUDQWZRU WXQJVEHUHLWVFKDIWJXWHV 6HOEVWEHZXVVWVHLQ

Hektiker

M¾K]RUQLJ

6W¾QGLJLP6WUHVVKHNWLVFK 6HKUIOH[LEHOXQGOH PDFKWLPPHUPHKUHUH6DFKHQ EHQGLJVFKQHOOKHUYRU JOHLFK]HLWLJVHKUXQJHGXOGLJ UDJHQGH0DFKHUTXDOLW¾ WHQ

Tranfunzel

WU¾JH

)ÖKOWVLFKVW¾QGLJÖEHUODVWHW 1LPPW6WLPPXQJHQ XQGÖEHUIRUGHUWMDPPHUW JXWZDKUNDQQJXW]X OHLFKWVFKZHUI¾OOLJHUVFKHLQW KÐUHQXQGDEZDUWHQ LPPHUPÖGH

Lästerzunge

EHJLHULJ

,VWLPPHUVHKUJXWLQIRUPLHUW ÖEHU*HVFKLFKWHQ*HUÖFKWH XQG1HXLJNHLWHQKDWHLQJUR ¹HV1HW]DQ,QIRUPDQWHQVHKU ]XUÖFNKDOWHQGLQRIIL]LHOOHQ *HVSU¾FKHQIHLJHUHGHW JHUQHLQ$EZHVHQKHLWYRQ 3HUVRQHQÖEHUGLHVH

Neidhammel

QHLGLVFK

6FKOHFKWHV6HOEVWEHZXVVWVHLQ .DQQVHKUJXW]XKÐUHQ VHKUJHULQJHV6HOEVWZHUWJH LVWEHVFKHLGHQ IÖKOEHZXQGHUWXQGEHQHLGHW DQGHUHZLUNWGHSUHVVLY

Egoist

HLJHQQÖW]LJ

,VWVW¾QGLJDXIGHQHLJHQHQ 9RUWHLOEHGDFKW]XUÖFNKDO WHQGYHUK¾OWVLFKWDNWLVFK EHUHFKQHWEHLHLQHP(LQVDW] .RVWHQXQG1XW]HQYHUDFKWHW DQGHUHGLHQLFKWDEZ¾JHQ RGHU)HKOHUEHJHKHQ

.RQWDNWIUHXGLJVHKU JXWHV*HVSÖUIÖU6WLP PXQJHQXQG6LWXDWLR QHQ

*XWHVVWUDWHJLVFKHV 9HUKDOWHQLPPHUDQ HLQHP$XVJOHLFKIÖU *HEHQXQG1HKPHQ LQWHUHVVLHUW

7KHDWHUV]HQHQ

Variante 1 %HLGLHVHU9DULDQWHGHV7KHDWHUV]HQDULRVVLQGDOOH7HLOQHKPHUDOV'DUVWHOOHUEHWHL OLJW (LQ 3XEOLNXP RGHU %HREDFKWHU JLEW HV QLFKW +DXSWPHUNPDO GLHVHU 9DULDQWH LVW GDVV GLH 7UDLQHU RKQH JUR¹H (LQOHLWXQJ XQG (UNO¾UXQJ PLW GHP 6]HQDULR EH JLQQHQ 'LH 5DKPHQKDQGOXQJ ZLUG YRQ GHU 6HPLQDUOHLWXQJ NDXP YRUJHJHEHQ HV JLEW NHLQHYRUJHJHEHQHQ5ROOHQ-HGHU7HLOQHKPHUHUILQGHWVHLQH5ROOHVHOEVW)DOOVHL QH3HUVRQ6FKZLHULJNHLWHQKDWVLFKHLQH5ROOHDXV]XGHQNHQNDQQDXFKGLH6HPL QDUOHLWXQJHLQ]HOQHQ3HUVRQHQHLQHEHVWLPPWH5ROOH]XZHLVHQ Variante 2 %HL GLHVHU 9DULDQWH JLEW HV GUHL *UXSSHQ XQG GLH 5ROOHQ ZHUGHQ QDFK MHGHP 'XUFKJDQJ JHZHFKVHOW -HGH .OHLQJUXSSH HUK¾OW GUHL =HWWHO PLW HLQHU XQG GDUDXI'LHVH1XPPHUJLEWDQZHOFKH5ROOHGLH3HUVRQLQGHUHUVWHQ5XQGHÖEHU QLPPW*OHLFK]HLWLJGD]XZLUGGLHIROJHQGH0DWUL[DQGLH7DIHOJHVFKULHEHQRGHU PLWGHP%HDPHUDQGLH:DQGSURML]LHUW Runde

Kunde

Hotline

Beobachter

1.

3HUVRQ)U0DL

3HUVRQ+U%HFNHU

3HUVRQ)U*UDOO

2.

3HUVRQ+U%HFNHU

3HUVRQ)U*UDOO

3HUVRQ)U0DL

3.

3HUVRQ)U*UDOO

3HUVRQ)U0DL

3HUVRQ+U%HFNHU

0LW GHQ 7KHDWHUV]HQHQ NÐQQHQ YHUVFKLHGHQH 3UREOHPH XQG .RQIOLNWH GLH GXUFK HLQHQHXH6RIWZDUHHQWVWHKHQDXIJHJULIIHQZHUGHQ 9HUVFKLHGHQH/ÐVXQJVZHJHNÐQQHQLQDOOHU5XKHDXVSURELHUWZHUGHQ

%HLVSLHO&KDQJHPDQDJHPHQW

Literaturverzeichnis

$QWRQV .ODXV 3UD[LV GHU *UXSSHQG\QDPLN ¶EXQJHQ XQG 7HFKQLNHQ *ÐWWLQJHQ %HUQ7RURQWR6HDWWOH %H\ZO:ROIJDQJ6FKREHUW%HUWKROG (YDOXDWLRQr&RQWUROOLQJr4XDOLW¾WVPDQDJH PHQWLQGHUEHWULHEOLFKHQ:HLWHUELOGXQJ%LHOHIHOG %ÐQLQJ8ZH2HIQHU3\6WHIDQ 0RGHULHUHQPLW6\VWHP%HVSUHFKXQJHQHIIL]LHQW VWHXHUQ:LHVEDGHQ 'LFKDQ]+RUVW(UQVW$QQHWWH (/HDUQLQJrEHJULIIOLFKHSV\FKRORJLVFKHXQGGLGDN WLVFKH¶EHUOHJXQJHQ,Q6FKHIIHU8WH+HVVH)ULHGULFK:+UVJ (/HDUQLQJ'LH5H YROXWLRQGHV/HUQHQVJHZLQQEULQJHQGHLQVHW]HQ6WXWWJDUW 'RHONHU&KULVWLDQ%D\HULVFKHV6WDDWVPLQLVWHULXPIÖU8QWHUULFKWXQG.XOWXV+UVJ %LOGHUOHVHQ%LOGS¾GDJRJLNXQG0XOWLPHGLD'RQDXZÐUWK 'ÐULQJ1LFROD /HUQHQXQG/HKUHQLP,QWHUQHW,Q%DWLQLF %+UVJ ,QWHUQHWIÖU 3V\FKRORJHQ*ÐWWLQJHQ )OHLVFKHU :ROIJDQJ ('9'LGDNWLN :LH PDQ ('9:LVVHQ ULFKWLJ HUNO¾UW YHUPLW WHOWDXIEHUHLWHWXQGGRNXPHQWLHUWGDV+DQGEXFKIÖU$XVELOGHU3¾GDJRJHQ6HPLQDUYHU DQVWDOWHUXQG('9$XWRUHQ0ÖQFKHQ )XQFNH$PHOLH5DFKRZ$[HO 5H]HSWEXFKIÖUOHEHQGLJHV7UDLQLQJ%RQQ *DJH1DWKDQLHO/%HUOLQHU'DYLG& 3¾GDJRJLVFKH3V\FKRORJLH:HLQKHLP *HL¹OHU.DUOKHLQ]$ 6FKOXVVVLWXDWLRQHQ'LH6XFKHQDFKGHPJXWHQ(QGH:HLQ KHLP%DVHO *HL¹OHU .DUOKHLQ] $ $QIDQJVVLWXDWLRQHQ :DV PDQ WXQ XQG EHVVHU ODVVHQ VROOWH :HLQKHLP%DVHO *HUELJ &KULVWRSK *HUELJ&DOFDJQL ,UHQH 0RGHUQH 'LGDNWLN LQ ('96FKXOXQJHQ :HLQKHLP *LHWKYDQGHU+DQV-ÖUJHQ /HUQ]LUNHO'LHQHXH)RUPGHV8QWHUULFKWV.HPSHQ *UXQH&KULVWLDQ /HUQHQLQ&RPSXWHUQHW]HQ$QDO\VHGLGDNWLVFKHU.RQ]HSWHIÖUYHU QHW]WH/HUQXPJHEXQJHQ0ÖQFKHQ *XJHO *ÖQWKHU 9HUHLQ IÖU )ULHGHQVS¾GDJRJLN 3UD[LV SROLWLVFKHU %LOGXQJVDUEHLW 0HWKRGHQXQG$UEHLWVKLOIHQ7ÖELQJHQ +HLGDFN& /HUQVLWXDWLRQHQ,Q0HU]( /HUQHQrGDVJHJHQZ¾UWLJH(UHLJ QLVIÖUGLH=XNXQIW%HUOLQDWXUYHU]HLFKQLV +RKHQVWHLQ $QGUHDV 7HQEXVFK %XUNKDUG (/HDUQLQJ6WUDWHJLH HQWZLFNHOQ ,Q 'HXWVFKHU:LUWVFKDIWVGLHQVW+UVJ +DQGEXFK(/HDUQLQJ.ÐOQ .DPPHUO5XGROI &RPSXWHUXQWHUVWÖW]WHV/HUQHQ0ÖQFKHQ .ROE')U\5 7RZDUGDQDSSOLHGWKHRU\RIH[SHULHQWLDOOHDUQLQJ,Q&RRSHU& (G 7KHRULHVRI*URXS3URFHVV/RQGRQ /DQGHVLQVWLWXWIÖU(U]LHKXQJXQG8QWHUULFKW+UVJ 8QWHUULFKWHQPLWPXOWLPHGLDOHU /HUQVRIWZDUH6WXWWJDUW /DQJPDDFN%%UDXQH.ULFNDX0 :LHGLH*UXSSHODXIHQOHUQW:HLQKHLP 0DQGO+HLQ]+UVJ /HUQXQG'HQNVWUDWHJLHQ$QDO\VHXQG,QWHUYHQWLRQ*ÐWWLQ JHQ

/LWHUDWXUYHU]HLFKQLV 0DQGO+HLQ]+UVJ :LVVHQVLFKWEDUPDFKHQ:LVVHQVPDQDJHPHQWPLW0DSSLQJ 7HFKQLNHQ*ÐWWLQJHQ%HUQ 0RVHU+HLQ] $EHQWHXHU,QWHUQHW/HUQHQPLW:HE4XHVWV=ÖULFK 1HXODQG0LFKÂOH 1HXODQG0RGHUDWLRQ.ÖQ]HOO 2SSSRO]HU8UVXOD 6XSHU/HUQHQ7LSSVXQG7ULFNVYRQ$=0ÖQFKHQ 4XLW]VFK6LHJEHUW3UHW](UZLQ0LQLVWHULXPIÖU.XOWXV-XJHQGXQG6SRUW%DGHQ:ÖUWWHP EHUJ %LOGHUVSUDFKHXQG:HUEHGHVLJQ'RQDXZÐUWK/HLS]LJ'RUWPXQG 5DFKRZ$[HO+UVJ 6SLHOEDU7UDLQHUSU¾VHQWLHUHQ7RS6SLHOHDXVLKUHU6H PLQDUSUD[LV%RQQ 5DFKRZ$[HO+UVJ 6SLHOEDU,,7UDLQHUSU¾VHQWLHUHQQHXH7RS6SLHOHDXVLK UHU6HPLQDUSUD[LV%RQQ 5HLQPDQQ5RWKPHLHU*DEL0DQGO+HLQ] ,QGLYLGXHOOHV:LVVHQVPDQDJHPHQW6WUD WHJLHQIÖUGHQSHUVÐQOLFKHQ8PJDQJPLW,QIRUPDWLRQXQG:LVVHQDP$UEHLWVSODW]%HUQ 5LHWVFK3HWUD (UIROJVIDNWRU0XOWLPHGLD'LGDNWLNr'UHL%HLVSLHOH,Q'LWWOHU8OULFK +UVJ (/HDUQLQJ(UIROJVIDNWRUHQXQG(LQVDW]NRQ]HSWHPLWLQWHUDNWLYHQ0HGLHQ0ÖQ FKHQ:LHQ 5LQNH0LFKDHO 'HU,77UDLQHU7UDLQLQJVKDQGEXFKIÖU(LQVWHLJHUXQG3URILV0ÖQ FKHQ 6FKQHOOH&ÐOOQ6FKQHOOH(EHUKDUG 9LVXDOLVLHUHQLQGHU0RGHUDWLRQ(LQHSUDNWLVFKH $QOHLWXQJIÖU*UXSSHQDUEHLWXQG3U¾VHQWDWLRQ0RGHUDWLRQLQGHU3UD[LV%G+DPEXUJ 6FKZHLJHU*ÖQWHU6FKUDWWHQHFNHU*HUWUDXG :HUEXQJ(LQH(LQIÖKUXQJ6WXWWJDUW -HQD1HZ
6DFKYHU]HLFKQLV

Sachverzeichnis

DNWLYHV/HUQHQ $UEHLWVSKDVH DV\QFKURQ $XGLRHOHPHQWH DXWRQRPH/HUQHU $XWRUHQV\VWHP %HKDOWHQVTXRWH EHKDYLRULVWLVFK %HWULHEVVRIWZDUH %LQQHQGLIIHUHQ]LHUXQJ %OHQGHG/HDUQLQJ %OHQGHG/ÐVXQJ &DOOFHQWHU &KDQJHPDQDJHPHQW &KDW &RPSXWHU%DVHG7UDLQLQJ &\EHUVSDFH 'DWHQREMHNW 'RZQORDG (/HDUQLQJ (/HDUQLQJ3ODWWIRUP HPRWLRQDOHV/HUQHQ (7XWRU (YDOXLHUXQJ (YDOXLHUXQJVEÐJHQ )HHGEDFN =ZLVFKHQIHHGEDFN )RUPDWYRUODJH )RUPLHUXQJVSKDVH )UHTXHQWO\$VN4XHVWLRQ )$4'DWHQEDQN *UXSSHQUROOHQ $OSKD %HWD

*DPPD 2PHJD KDSWLVFK KLHUDUFKLVFKHV7HDP ,FRQ ,GHDOW\SHQ ,QKRXVHVFKXOXQJHQ LQWHUQH([SHUWHQ ,QWHUQHW %URZVHU ,&$11 ,6'1 0DLOLQJOLVWH 1HZVJURXS 5DWLQJ 5RXWHU 6XFKPDVFKLQH ,68&&6 $QODJH $QVFKOXVVREMHNW &XVWRPHU,QWHUDFWLRQ&HQWHU 'HELWRUHQNRQWR )DNWXUD *HU¾WHSODW] *HVFK¾IWVSDUWQHU 3HULRGHQYHUEUDXFK 9HUEUDXFKVVWHOOH 9HUWUDJVNRQWR 9HUWUDJVNRQWRNRUUHQW .LOOHUSKUDVHQ NRJQLWLYLVWLVFK .ROE .RQIOLNWSKDVH NRQVWUXNWLYLVWLVFK NRRUGLQLHUWHV7HDP .XU]]HLWJHG¾FKWQLV

6DFKYHU]HLFKQLV /DQJ]HLWJHG¾FKWQLV /HDUQLQJ0DQDJHPHQW6\VWHP /HDUQLQJRQ'HPDQG /HUQDQV¾W]H EHKDYLRULVWLVFK NRJQLWLYLVWLVFK NRQVWUXNWLYLVWLVFK /HUQHQ VR]LDO /HUQI¾KLJNHLW /HUQNDQ¾OH /HUQSURJUDPP /HUQVWLOH /HUQW\SHQ $FFRPRGDWRU $VVLPLODWRU &RQYHUJHU 'LYHUJHU /HUQ]\NOXV /RWXV1RWHV %HQXW]HU,' 0DQGDQW 0DVWHU6ODYH6FKDOWXQJ 0HQÖSIDG 0XOWLPHGLD 1RUPLHUXQJVSKDVH 2QOLQHKLOIH 2ULJLQDOVRIWZDUHV\VWHP 3URMHNWWHDP SV\FKRVR]LDOH(EHQH 5HKHDUVDO DXIUHFKWHUKDOWHQGH HODERULHUHQGH UH]HSWLY 6$3/RJRQ 6FKPHWWHUOLQJVHIIHNW 6FKXOXQJVPDQGDQW 6FUHHQVKRW 6HOEVWDXVZHUWXQJ 6HOEVWHYDOXDWLRQ 6HOHNWLRQVHEHQH

6HUYHU 6LQQHVHLQGUÖFNH 6LQQHVNDQ¾OH 6PDUW,FRQ 6RIWZDUHPRGHOO VSRQWDQHV7HDP 6WLPPXQJVEDURPHWHU 6XSSRUW V\QFKURQ 6\VWHPNRSLH 7HDPWHDFKLQJ 7UDLQHUWDQGHP 7HOH/HDUQLQJ 7UDLQLQJVV\VWHP 7UDLQLQJVXVHU 7UDQVDNWLRQ 8OWUDNXU]]HLWJHG¾FKWQLV 8QL[ 9LUWXDO&ODVVURRP YLUWXHOOHV.ODVVHQ]LPPHU YLUWXHOO 9LVXDOLVLHUXQJ G\QDPLVFK 5HLKXQJ UK\WKPLVLHUW 6\PPHWULH :HE%DVHG7UDLQLQJ :LUNOLFKNHLWVHEHQHQ 6RIWZDUH :RUGIRU:LQGRZV;3 $XWR.RUUHNWXU $XWR7H[W )RUPDWLHUXQJ )UDPHV ,QGH[XQG9HU]HLFKQLVVH 0DNUR 6HULHQEULHI :RUNV9RUODJH ::: +\SHUOLQN :HEOD\RXW =LS'DWHL

5HJLVWHU/HUQNDWHJRULHQ

Register Lernkategorien

Informationen vermitteln ,PSXOVUHIHUDW /HUQ]LUNHO 6HPLQDUJHVSU¾FK 6\VWHPYRUIÖKUXQJ :DVLVWZDV" Aussagen prüfen $PSHOÖEXQJ %LQJR /ÖFNHQWH[W 6RUWLHUÖEXQJ :DKURGHUIDOVFK" :HUZLUG0LOOLRQ¾U" =DXEHUZÖUIHO =XRUGQXQJVÖEXQJ Lernfortschritt prüfen %LQJR 'HU*UR¹H3UHLV )UDJHZDQG *OÖFNVZÖUIHO -HRSDUG\ .UHX]ZRUWU¾WVHO /HUQ]LUNHO /ÖFNHQWH[W 0HWDSODQIHHGEDFN 0RGHOOÖEXQJ 6HPLQDUJHVSU¾FK 6RUWLHUÖEXQJ 6\VWHPYRUIÖKUXQJ 7DEX 7LF7DF7RH 7HLOQHKPHUTXL] 9LHUJHZLQQW :DKURGHUIDOVFK"

5HJLVWHU/HUQNDWHJRULHQ

Eigener Standpunkt $PSHOIHHGEDFN $PSHOÖEXQJ $VVR]LDWLRQHQPLWHLQHP)RWRRGHU%LOG %DOOIHHGEDFN %OLW]OLFKW 3URJUDPPQDPH *HEUDXFKVDQOHLWXQJ *HUHL]W +HL¹HU6WXKO .HQQHQOHUQHQÖEHUYLHU(FNHQ /HUQIHDWXUH /ÖJHQJHVFKLFKWH 0HWDSODQIHHGEDFN 0RGHOOÖEXQJ 1DFKULFKWHQWLFNHU 3HUVÐQOLFKNHLWVSODNDW 3KDQWDVLHUHLVH 3XQNWHIHHGEDFN 6NXOSWXUHQELOGHQ :HWWHUEHULFKW Erwartungen abfragen $PSHOÖEXQJ *HUHL]W .HQQHQOHUQHQÖEHUYLHU(FNHQ 3URJUDPPQDPH 9HUDQVWDOWXQJVDQNÖQGLJXQJ Handlungsstrategien entwickeln /HUQIHDWXUH /HUQ]LUNHO 7KHDWHUV]HQHQ Lösungsstrategien entwickeln $QGHU:HJNUHX]XQJ $XIGHU)OXFKWYRUGHQ9HORFLSDWRUHQ 'DV%RQERQU¾WVHO 'HU6SLRQ (LQVWHLQV5¾WVHO /HUQIHDWXUH /HUQ]LUNHO 5LWWHURGHU6FKXUNH

5HJLVWHU/HUQNDWHJRULHQ

Motivieren und aktivieren $OOWDJGHV8QWHUQHKPHQV $VVR]LDWLRQVÖEXQJ %DOORQJHIHFKW %LV]HKQ]¾KOHQ %OHLVWLIWVWDIHWWH %RR]3HQJ 'HU*UR¹H3UHLV 'LH'RQDXGDPSIVFKLIIIDKUWJHVHOOVFKDIW 6WURP *HEUDXFKVDQOHLWXQJ +¾QGHNORSIHQ -HRSDUG\ &RPELQDWLRQH .RRUGLQDWLRQVÖEXQJ /ÐIIHOOHVHQ 0LOOH3LHGH 6FKODQJHQE¾QGLJHU 6NXOSWXUHQELOGHQ 6WDGW/DQG)OXVV 6WHLQFKHQ6WHLQFKHQGXPXVVWZDQGHUQ 7DEX 7HLOQHKPHUTXL] 7KHDWHUV]HQHQ 7LF7DF7RH 9LHUJHZLQQW :HUZLUG0LOOLRQ¾U" Prozessabläufe trainieren /HUQ]LUNHO 6RUWLHUÖEXQJ 6\VWHPYRUIÖKUXQJ =DXEHUZÖUIHO Selbstständiges Erarbeiten des Lernziels 0RGHOOÖEXQJ /HUQ]LUNHO 7KHDWHUV]HQHQ Übungsbeispiele für ,QWHUQHW /RWXV1RWHV 6$3,68&&6 :RUGIRU:LQGRZV;3

Iec 60034-19-Rotating Electrical Machines-Specific Test Methods For Dc Machines On Conventional And Rectifier-Fed Supplies- - -En-Fr

Fodor's Puerto Rico, 1st Edition: Where to Stay, Eat, and Explore On and Off the Beaten Path, Smart Travel Tips fr om A to Z (Fodor's Gold Guides)

History Of The Language Sciences: An International Handbook On Evolution Of The Study Of Language From The Beginnings To The Present Vol 03-03 Handbuecher Zur Sprach- Und Kommunikationswissenschaft Hand) ger, en, fr

Methodenhandbuch für Softwareschulungen (Xpert.press)

Fr Paul Hall

FR-1 Firebal

Eine Falle fr die Medon

Шляпочные грибы СССР. Род Cortiniarius Fr

Grossissements de filtrations, exemples et applications(fr

Род Pluteus Fr. в Самарской области

Die Pimernells auf fr hlicher Seefahrt

Ryan FR-1 Fireball And XF2R-1 Darkshark

Cisco - Deploying Voice over ATM or FR Networks 403

Soziale Konstellation Und Historische Perspektive: Festschrift Fr M. Rainer Lepsius

[ebook FR]Lynch, Peter, Et si vous en saviez assez pour gagner en bourse

Pauly, August Fr.; Wissowa, Georg, Supplemente XVI: Register zu den Supplementbänden

Consecration To St. Joseph The Wonders Of Our Spiritual Father by Fr Donald Calloway

Non-Equilibrium Phase Transitions Volume 2: Ageing and Dynamical Scaling Far fr

Etat de l'économie des bois d'oeuvre tropicaux 2000 (bilingue fr.-angl.)

Iec 60034-19-Rotating Electrical Machines-Specific Test Methods For Dc Machines On Conventional And Rectifier-Fed Supplies- - -En-Fr

Fodor's Puerto Rico, 1st Edition: Where to Stay, Eat, and Explore On and Off the Beaten Path, Smart Travel Tips fr om A to Z (Fodor's Gold Guides)

History Of The Language Sciences: An International Handbook On Evolution Of The Study Of Language From The Beginnings To The Present Vol 03-03 Handbuecher Zur Sprach- Und Kommunikationswissenschaft Hand) ger, en, fr

Methodenhandbuch für Softwareschulungen (Xpert.press)

Fr Paul Hall

FR-1 Firebal

Eine Falle fr die Medon

Шляпочные грибы СССР. Род Cortiniarius Fr

Grossissements de filtrations, exemples et applications(fr

Род Pluteus Fr. в Самарской области

Die Pimernells auf fr hlicher Seefahrt

Ryan FR-1 Fireball And XF2R-1 Darkshark

Cisco - Deploying Voice over ATM or FR Networks 403

Soziale Konstellation Und Historische Perspektive: Festschrift Fr M. Rainer Lepsius

[ebook FR]Lynch, Peter, Et si vous en saviez assez pour gagner en bourse

Pauly, August Fr.; Wissowa, Georg, Supplemente XVI: Register zu den Supplementbänden

Consecration To St. Joseph The Wonders Of Our Spiritual Father by Fr Donald Calloway

Non-Equilibrium Phase Transitions Volume 2: Ageing and Dynamical Scaling Far fr

Etat de l'économie des bois d'oeuvre tropicaux 2000 (bilingue fr.-angl.)

Iec 60034-19-Rotating Electrical Machines-Specific Test Methods For Dc Machines On Conventional And Rectifier-Fed Supplies- - -En-Fr

Fodor's Puerto Rico, 1st Edition: Where to Stay, Eat, and Explore On and Off the Beaten Path, Smart Travel Tips fr om A to Z (Fodor's Gold Guides)

History Of The Language Sciences: An International Handbook On Evolution Of The Study Of Language From The Beginnings To The Present Vol 03-03 Handbuecher Zur Sprach- Und Kommunikationswissenschaft Hand) ger, en, fr

Recommend Documents