2004 Cruise Line Employment Manual, 6th edition

Cruise the world… and get paid for it!

2004 CRUISE LINE EMPLOYMENT MANUAL

Learn how to land a job at sea! Contains complete information including job descriptions, cruise line addresses, contacts, employment agencies with addresses, telephone numbers and much more

by Jim Ross Experienced Cruise Line Authority

CRUISE ROSS, LLC “2004 CRUISE LINE EMPLOYMENT MANUAL” ©

DISCLAIMER In no way does Cruise Ross, LLC represent any Cruise Line, Concessionaire or Recruiting Agency listed in this manual. Cruise Ross, LLC does not guarantee employment and not responsible for source changes, including addresses, phone numbers, fax numbers, etc., after publication and printing of this manual. Every effort has been made to ensure that information in this manual was accurate at the time of printing.

2004 CRUISE LINE EMPLOYMENT MANUAL © GUIDE TO OBTAINING CRUISE LINE ONBOARD EMPLOYMENT

BY

JIM ROSS

EDITOR: CHERYL KERR

PUBLISHER: CRUISE ROSS, LLC 4869 ORCHARD AVENUE SAN DIEGO, CA 92107 WWW.CRUISEROSS.COM

COPYRIGHT © 1999 - 2004 BY CRUISE ROSS, LLC ALL RIGHTS RESERVED THIS BOOK IS PROTECTED BY COPYRIGHT NO PART OF IT MAY BE REPRODUCED IN ANY MANNER OR BY ANY MEANS WITHOUT PERMISSION IN WRITING FROM CRUISE ROSS, LLC

TABLE OF CONTENTS SECTION ONE INTRODUCTION..............................................................................................................2 MAJOR PORTS OF CALL..............................................................................................4 CRUISE LINE COMPANY CORPORATE INFORMATION ....................................5 NEW SHIPS .......................................................................................................................6 VESSEL CLASSIFICATION...........................................................................................7 APPLICABLE INFORMATION .....................................................................................8 GLOSSARY OF NAUTICAL TERMS .........................................................................11

SECTION TWO HOW TO WRITE A COVER LETTER .......................................................................14 RESUME GUIDELINES ................................................................................................15 RESUME WORKSHEET EXAMPLE ..........................................................................16 STEP-BY-STEP PROCEDURAL GUIDELINES & FOLLOW-UP ..........................17 INTERVIEW GUIDELINES & TIPS ...........................................................................18 ADVICE: HOW TO KEEP YOUR JOB .......................................................................19 RULES & REGULATIONS ...........................................................................................20

SECTION THREE CRUISE LINE ORGANIZATIONAL CHART ...........................................................22 ONBOARD PERSONNEL..............................................................................................23

SECTION FOUR CRUISE LINE PROFILES.............................................................................................53 ADDITIONAL CRUISE LINES WORLDWIDE.........................................................78

SECTION FIVE CRUISE LINE WEB SITES ...........................................................................................83 UNITED STATES CONCESSIONAIRES ....................................................................84 INTERNATIONAL CONCESSIONAIRES..................................................................88 CRUISE LINE CONTACT REGISTER WORKSHEET ...........................................92

™ INTRODUCTION- Welcome Aboard by Jim Ross ™ MAJOR PORTS OF CALL ™ CRUISE LINE COMPANY CORORATE INFORMATION ™ NEW SHIPS – Future Employment ™ VESSEL CLASSIFICATION ™ APPLICABLE INFORMATION ™ GLOSSARY OF NAUTICAL TERMS

1

INTRODUCTION

W

elcome aboard to new opportunities and your first step towards a new and exciting career. If you want to follow your dreams, travel to exciting places, meet new friends and interesting people, and then you have the needed material in front of you. The information provided within this manual will guide you in the right direction. The 2004 Cruise Line Employment Manual is my 6th Edition and by popular demand, I have expanded the International Section. The Cruise Line Industry and Concessionaires are constantly changing and the 6th Edition has been thoroughly updated to these changes. The Cruise Line Industry has entered the New Millennium as being the fastest growing mode of tourism in the world. As we speak, there are over fifty cruise ships under construction or on order. It is estimated that over 8 million guests book a cruise annually and by 2004, the projection is 10 million guests. The ratio between crew and guests is about 1 to 2, which means that a cruise ship with occupancy of 2000 guests requires approximately a crew/staff of 950 employees. With the growth in the cruise line industry, the chance of employment is excellent, if you know the correct procedure in obtaining employment. The purpose of this manual, is to “help you get the job you want, and travel the world and get paid for it!” The vessels can vary from Floating Luxury Resorts, Expedition Cruises, River Cruises, Sailing Ships and Private Yachts. The ocean liners are often called “floating hotels” and the jobs and skills required in a luxury hotel are also required on the ocean liners. The major difference between the “land hotels” and the “floating hotels” is the turnover in personnel is larger on the ships. Cruise Line employees work contracts from four to six months, go on vacation, get promoted, change ships, return to school, or take their savings and settle down on land. Whatever the reason may be, the turnover rate creates new vacancies and positions for perspective personnel. I have had the opportunity to visit ports-of-call from the Gulf of Mexico, Greece, Turkey, Caribbean Islands, Mexican Rivera, Central America, Panama Canal, South America, Baja, British Isles, Mediterranean, Europe, Africa and the eastern seaboard of the United States, from Florida to Canada. I recently completed a Six Continent World Cruise on the Queen Elizabeth II. I have played the casinos in Monte Carlo, attended the Cannes Film Festival, toured the Pyramids on a camel, explored the ancient Greek ruins, visited the Vatican, ate pasta in Sicily, drank fine wines in France, and on top of that I have eaten “Cheeseburgers in Paradise” and “got wasted away again in Margaritaville”. I was being paid for this! And so can you.

2

INTRODUCTION

In addition, the benefits and perks are excellent. The cruise line provides air travel en-route and homeward bound, and overnight hotel accommodations, if necessary. Room and board is provided, single stateroom or share a stateroom with a fellow employee; free laundry, medical insurance as required by maritime law, and reduced cruise rates for friends and family. Working for the cruise line is a great chance to save money, as your living quarters and meals are included and not deducted from your salary. More importantly, it is the people that you will meet; including both domestic and international guests and co-workers; that will result in many friendships. Sound exciting? It is. You can encounter this unique experience by applying to the Cruise Lines. Cruise lines hire employees directly through their human resource department and/or onshore department heads, supervisors, etc., placement/recruiting agencies or concessionaires. This is why you need this manual as a reference guide. I have done the work for you. If you prefer to work for only the travel, summer vacations, or make the cruise industry a career, there is a place for you. Remember, Cruise Lines are constantly hiring. Cruise lines also offer opportunity for advancement and/or placement in different departments. This manual will provide you with the correct information and procedures, and provide a format that will place your resume in front of the correct individual, who will call and invite you for an interview and inevitably offer you the job position you desire. This manual will also benefit the cruise line by informing the applicants of job descriptions, qualifications and duties. The manual is compiled from innumerable hours of research and my personal experience in the Purser and Entertainment Departments. It is intended for both the novice and experienced applicants. The manual covers resumes, cover letters, interview techniques, shipboard organization, job descriptions including qualifications and responsibilities, cruise line profiles, onboard rules and regulations, glossary of nautical terms, and websites. This information will guide you step-by-step and open the right doors. There is a position for everyone on a cruise line, from the Deck to the Stage. All you have to do is have a valid passport and take the following steps provided for you in this manual. Remember, “Don’t Give Up, Keep Trying” and you will get that job. Good Luck,

Jim Ross

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MAJOR PORTS OF CALL ALASKA Columbia Glacier Glacier Bay Hubbard Glacier Juneau Ketchikan Seward Sitka Skagway Valdez Yakutat Bay

Holland Ireland Israel Italy Monaco Norway Portugal Spain Sicily Sweden Turkey

CANADA British Columbia Nova Scotia Quebec Vancouver

MEXICO Acapulco Cabo San Lucas Cancun Cozumel Ensenada Ixtapa Mazatlan Playa Del Carmen Puerto Vallarta Zihuatenejo

CARIBBEAN Antigua Aruba Bermuda British Virgin Islands Barbados Grand Cayman Jamaica Martinique St. Thomas San Juan U.S. Virgin Islands CENTRAL AMERICA Belize Costa Rica Guatemala Honduras Panama Canal

SOUTH AMERICA Amazon River Argentina Brazil Chile Columbia Ecuador French Guiana Patagonia Peru Uruguay Venezuela

EAST ASIA Australia China Eastern Russia Hawaiian Islands India Indochina Peninsula New Zealand South Pacific Islands Tahiti

UNITED STATES Cape Cod Canal, MA Bar Harbor, Maine Ft. Lauderdale, FL Key West, Florida Miami, Florida Tampa, Florida New York Provincetown, MA San Diego, CA San Francisco, CA Seattle, WA

EUROPE Ajaccio British Isles Finland France Greece

WEST INDIES Dominican Republic Grenada St. Barts St. Lucia St. Maarten

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CRUISE LINE COMPANY CORPORATE INFORMATION Cruise Line:

Corporate Owner:

Carnival Cruise Line ..................................................Carnival Corporation Celebrity Cruises........................................................Royal Caribbean International Clipper Cruise Line....................................................Clipper Cruise Line Costa Cruises .............................................................Carnival Corporation Crystal Cruises ...........................................................NYK Cruises Cunard Line ...............................................................Carnival Corporation Delta Queen Steamboat..............................................American Classic Voyages Discovery Cruises ......................................................Discovery Cruises Disney Cruise Line ....................................................Disney Cruise Line Festival Cruises..........................................................Festival Cruises Holland America Line................................................Carnival Corporation Louis Cruise Line (LCL) ...........................................Louis Cruise Line Mediterranean Shipping Cruises................................Mediterranean Shipping Cruises Norwegian Cruise Line (NCL) ..................................Star Cruises Orient Lines ...............................................................Star Cruises P&O Cruises ..............................................................Carnival Corporation Princess Cruises .........................................................Carnival Corporation Radisson Seven Seas Cruises (RSSC) .......................Radisson Seven Seas Cruises Royal Caribbean International (RCI).........................Royal Caribbean International Royal Olympic Cruises ..............................................Louis Cruise Lines Seabourn Cruise Line.................................................Carnival Corporation Sea Escape Cruises ....................................................Sea Escape Cruises Silversea Cruises........................................................Silversea Cruises Star Cruises ................................................................Star Cruises Windjammer Barefoot Cruises ..................................Windjammer Barefoot Cruises Windstar Cruises........................................................Carnival Corporation

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NEW SHIPS CRUISE LINE:

NEW VESSELS:

GUESTS:

CREW:

YEAR:

Carnival Cruise Line Carnival Cruise Line Carnival Cruise Line

Carnival Miracle Carnival Valor Carnival Liberty

2,124 2,974 2,974

1,000 1,160 1,160

2004 2004 2005

Costa Cruises

Costa Magica

2,700

1,250

2004

Cunard Line

Queen Victoria

1,968

1,000

2005

Festival Cruises

to be announced

2,000

1,080

2004

Holland America Line Holland America Line Holland America Line

to be announced to be announced to be announced

1,848 1,848 1,848

800 800 800

2004 2005 2006

Norwegian Cruise Line

Pride of America

2,000

950

2004

Princess Cruise Line Princess Cruise Line Princess Cruise Line Princess Cruise Line

Caribbean Princess Sapphire Princess Diamond Princess Caribbean Princess 2

3,100 2,600 2,600 3,100

1,200 1,200 1,200 1,200

2004 2004 2004 2006

Royal Caribbean International Royal Caribbean International Royal Caribbean International

Jewel of the Sea to be announced to be announced

2,100 2,100 2,100

950 950 950

2004 2005 2006

Star Cruises

SuperStar Capricorn

3,000

1,100

2004

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VESSEL CLASSIFICATION MEGA SHIPS: Accommodates between 1,000 to 3,500 plus guests. These ships have innumerable amenities and activities for the guests and they cruise worldwide. Multiple dining rooms, retail stores, fitness centers, discos, lounges, etc. Job assignments are generally specific and staffed through the cruise line, concessionaire or placement agencies.

UPSCALE SHIPS: Accommodates fewer than 1,000 guests. Guest’s accommodations are suites rather than staterooms. Expensive guest fares. Upscale vessels can be a small ship, midsize ship or a mega ship. Cruise worldwide. Usually hire experienced staff through the cruise line, concessionaire or placement agencies.

LARGE/MID-SIZE SHIPS: Accommodates fewer than 1,000 guests. Same amenities as the Mega-Ships except not as numerous. Cruise worldwide. Job assignments possibly diversified, assisting other departments. Usually hired through the cruise line, concessionaire or placement agencies.

SMALL SHIPS: Accommodates approximately 200 to 300 guests. Allows the ship to dock in ports that are inaccessible to the bigger ships. More intimate atmosphere. Versatility regarding job descriptions. Usually hired through the cruise line, concessionaire or placement agencies. SAILING SHIPS: Accommodates fewer than 200 guests. Ability to anchor in out-of-way islands and ports inaccessible to the non-sailing ships. Intimate atmosphere with guests and job description flexibility. Usually hired through the cruise line, concessionaire or placement agencies.

RIVER/BARGE SHIPS: Accommodates fewer than 450 guests. Ships vary from high-tech vessels to paddleboats. Destinations are major American, European and South American Rivers. Informal atmosphere and versatility in job description. Usually hired through the cruise line, concessionaire or placement agencies.

YACHT CRUISES: Accommodates fewer than 150 guests. Variety of job assignments. Ability to travel to out-of-way places and more time for shore excursions. Hired through placement agencies.

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APPLICABLE INFORMATION ACCOMMODATION: Single or double staterooms. Depending on the cruise line and/or position, a television and refrigerator are provided. Private bathrooms. Check with the cruise line regarding cabin accommodations. One is responsible for keeping their cabin neat and clean in accordance with the ship’s standards. No smoking is allowed in your cabin and must maintain standards of safety in terms of fire. No cooking is allowed in the cabins. Life jackets are provided and must be kept in the designated space in the cabin at all times when not in use. AGE REQUIREMENT: Minimum age of 19 years old. CONTRACT: The contract is a signed agreement between you and the cruise line, concessionaire company or recruiting agency. If you sign a contract with a concessionaire or recruiting agency you must abide by the rules and regulations of the cruise line, as you are considered their employee. The length of the contract is usually between 4 to 6 to 10 months; this could vary, depending on your job position and the company. The contract is renewable before your vacation leave. The contract could be extended or terminated, depending on your supervisor’s review and company needs. Round-trip airfares are arranged and provided by the cruise line; overnight accommodation if needed. As with any contract, read it carefully and ask any pertinent questions before signing. Contracts are always negotiable. CREW AREA: Designated areas for the cruise line employees only. Includes Crew Decks with lounge chairs and on most ships a swimming pool. Crew Bar that serves alcoholic beverages at a discount, which may be charged to your account and deducted from your monthly paycheck. Cruise Lines want their employees to be able to relax and enjoy their leisure time. Crew Recreation Room/Crew Area for gathering, relaxation, watching movies, etc. Use of library facilities. Crew parties are common and a Board of Directors is established by the crew personnel. Guests are never allowed in the crew areas. DATING: Romantic involvement with guests is not recommended and is listed in the Rules and Regulations. Dating co-workers is acceptable and couples can even share a cabin if approved by their supervisor. DUTY FREE SHOPS: Discounts are provided for employees at all duty free shops and retail stores. Duty free means items are not subject to import duty taxes, state, local, or any other taxes and/or included in the purchase price. An example of items that are duty free are: jewelry, crystal and porcelain, liquor, perfume, cosmetics, tobacco products, imported chocolates, etc. Savings are usually 25% to 50% and this is not including the employee discount. ENVIRONMENTAL POLICY: Throwing garbage of any kind overboard is strictly forbidden. FAMILY & FRIENDS: Reduced rates are available for immediate family and guests and limited to space available. Check the cruise line for their protocol. FOOD HANDLING: All food preparation, storage and handling are subject to inspection by the U.S. Public Health System standards and the Center for Disease Control. LAUNDRY: Laundry facilities for personal clothing are provided in the crew laundry or can sent to the ship’s laundry room at a reasonable fee. LOCAL IMMIGRATION REGULATIONS: You will be provided with a Crewmember Identification Card and must be carried ashore and shown to the Office on duty when departing from the ship and when returning to the ship. In some ports, landing cards are required, which will be authorized by the authorities and then distributed to the crewmembers.

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APPLICABLE INFORMATION MAIL: Crewmembers may receive mail on board the ship and the most reliable mailing address will be of the ship’s home ports/port. One should check with the cruise lines procedure if mail is to be forwarded to the Crew Purser or the Port Agent addresses. Mail can be posted via the Purser Department or the Port Agent. MEALS: Meals are free and provided in the crew, staff or officer’s dining room. Sometimes excess food from the guest’s dining room and elaborate buffets are brought to the crew area for the employees. There is always food available for snacks and sandwiches. Concession employees and cruise staff may eat at the guest’s breakfast and lunch buffet. Discount alcoholic beverages may be available at the guest lounges and crew bar. MEDICAL EXAMINATION: Basic examination is required documenting that you are in good health. Cruise Lines’ generally schedule the physical examination appointment; furthermore pay and/or compensate for the medical examination fee. MEDICAL INSURANCE: Standard P&I medical insurance while onboard is required by maritime law. Staff physician and nurse available onboard free of charge, including prescription medication. MEDICAL TREATMENT: If an illness or injury requires shore side medical attention, treatments and/or hospitalization are provided at no charge to you with the exception of dental and optical treatments. If you are declared unfit for duty for three or more days in a row, and/or you must disembark the ship due to illness or injury, the cruise lines will repatriate you. Hospitalization and medical wages will be paid according to your signed contract. MISSING THE SHIP WHILE ASHORE: Anyone missing the ship will be subject to disciplinary action determined by the Master/Captain, in accordance with the Cruise Line’s policy. Crewmembers missing the ship must call the local agent, Port Authority or Police and are responsible for all costs incurred for onward transportation and assistance. NAME BADGES: Name badges will be provided and must be worn at all times. Most Cruise Lines will also have the name of the country you represent. GUEST COMMENT/SURVEY CARDS: At the end of the cruise, guests are provided with questionnaire cards to evaluate their cruise experience and service. Read the Advice Section in this manual on “How to Keep Your Job” and you will have less chance of receiving a bad comment. The cruise line is serious in evaluating all comments. If you receive a negative comment, be prepared to explain the situation. Positive comments regarding your service and performance are rewarded either monetarily, special perks, or that well needed “pat on the back”. Repetitive negative comments will result in reprimand and possibly dismissal. PASSPORT: Valid passport up to one year is required. Passport applications can be obtained at your local “main” post office. A valid C1-D Visa is required for all non-U.S. citizens and U.S. resident aliens for U.S. Immigration. PAYROLL: Federal income tax is deducted for American citizens. Canadian residents are obligated in reporting their income to Revenue Canada. Paychecks are distributed either in cash via Purser Department, bank wire or draft. If paid in cash, money orders are always available to send currency home. Check with the individual cruise line regarding their payroll policy. Remember that room and board is free and not deducted from your salary. Some cruise lines will deduct a percentage of your salary for a personal savings account that is distributed to you after your contract is completed.

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APPLICABLE INFORMATION PERSONAL BELONGINGS: Recommended items to take with you: Cameras, portable Stereo/CD player, small TV/VCR unit (in case your room does not have a television), laptop computer (many ports and vessels have Internet facilities), snorkel gear, golf clubs, fishing gear, beach towels, phone cards, personal toiletries, prescription medication, valid driver’s license (needed to rent a car or motorscooter at a port-of-call), and a major credit card. Verify with the cruise line regarding personal belongings that are allowed onboard. PORTS: There will be numerous opportunities for you to leave the ship and visit the ports. Shore excursion tour discounts are available, or free if you assist in a tour. One of the best parts of shipboard life is your off duty hours. In most ports, there are usually two or more ships docked at one time and one can meet old friends, get together and enjoy. Crewmembers must return onboard two to three hours before the ship is scheduled to leave the port. PORT CONDUCT: The countries that the ship visits have Governmental laws that must be respected by guests and crewmembers alike. Most applicable to the crewmembers are the laws regarding customs and immigration and these must be obeyed at all times. Cruise Lines will not assume responsibility for crewmembers who, while ashore on their own time, experience legal difficulties or personal property loss. RANDOM ALCOHOL DRUG TESTING: All officers and crewmembers will be subject to random drug testing on board the ship on most of the Cruise Lines. SAFETY AT SEA: Onboard a ship all personnel must be prepared to deal with any kind of critical situation. All crewmembers will be trained and participate in fire and lifeboat drills. Safety and fire regulation is the number one priority at sea. All ships are subject to U.S. Coast Guard inspections. By treaty, the International Maritime Organization regulates cruise ship safety with a set of common rules called Safety of Life at Sea (SOLAS). SALON/SPA: The Cruise Line’s Salon is open to crewmembers at a discounted rated. Appointments usually have to be made and usually not when the Salon is occupied by guests. SEXUAL HARASSMENT POLICY: All crewmembers, both male and female, will work in an environment free from all forms of discrimination, including sexual harassment. Sexual harassment is illegal and will not be tolerated on the Cruise Ship. Sexual harassment is defined to include: unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. TENDER/GANGWAY PRIORITY: Guests are to be given first priority at gangways and when boarding tenders. When there is a separate Crew Gangway, crewmembers must use this gangway. THEME CRUISES: Special interest cruises designated for guest’s interests. Themes are increasing in popularity. Examples: Sports theme, Art, Cooking, History, Culture, Wine-tasting, Medical Topics, Music (Blues, Jazz, Big Band, Country, Opera), Fitness & Beauty, Golf, etc. UNIFORMS: Provided by the cruise line and laundry is free or at a discount. Cruise line will provide you with a list of attire and personal items that you will need onboard. Crewmembers are not allowed to wear their company uniform when going ashore unless one is on official business. VACATION/LEAVE: Four to eight-week vacation between contracts. Airfare home provided.

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GLOSSARY OF NAUTICAL TERMS

AFT: Near, toward or in the rear (stern) of the vessel ALEE: Away from the direction of the wind; opposite of windward ALLEYWAY: A passageway or corridor ASTERN: Opposite of ahead; toward the rear or stern of the vessel BEAM: The maximum width of a vessel BERTH: The vessel’s placement at a dock or pier; a guest’s cabin bed BILGE: The lowest part of the ship’s hull BOW: Front portion of the vessel BRIDGE: Navigational command center CABIN: A living area on board the vessel CAPTAIN: Master of the Vessel COMPANIONWAY: Inside stairway of the vessel that leads from the deck to guest cabin areas COURSE: Ship’s direction based by degrees CREW BAR: Where crewmembers go to relax CREW PASS: A picture identification for employees to show when they embark and disembark CREW GANGWAY: Area where crew board and disembark the vessel DECKS: The horizontal levels that divide a ship DECK DEPARTMENT: Responsible for maintaining, navigating and engineering the vessel DECK PLAN: A diagram illustrating cabin and public room locations in relation to each other DISEMBARKATION: Exiting from the vessel DOCK: A protected water area in which vessels are moored; a pier or a wharf DRAFT: The depth of a vessel below the water EMBARKATION/EMBARK: Entering or boarding the vessel ENTERTAINMENT DEPARTMENT: Employees that are responsible for guest activities, entertainment, shows, games, lectures, cruise staff, etc. FATHOM: Six feet FIRST SEATING: The earlier of two assigned mealtimes in the dining room of the vessel FORWARD: Toward the front/bow of the vessel GALLEY: The ship’s kitchen or food preparation area GANGWAY: Placement of a platform or ramp to a dock or tender for embarking and disembarking GRATUITIES: A guest’s way of saying thank you for personal attention and services rendered HELM: The steering mechanism of the ship; also the position of control or leadership HOTEL DEPARTMENT: Accountable for all guest’s services on the vessel HULL: The frame or body of a ship INSIDE STATEROOM: A cabin without portholes or windows JETTY: A structure, usually masonry, projecting out from the shore; a jetty may protect a harbor entrance 11

GLOSSARY OF NAUTICAL TERMS KNOT: A measure of speed equal to one nautical mile (6076 feet) per hour LATITUDE: Distance measured in degrees north or south of the equator LEEWARD: The side of the vessel shielded from the wind LOG: Ship’s recording book LONGITUDE: Distance east or west of the prime meridian MANIFEST: An index of the vessel’s guests MARITIME LAW: Laws regulating employees on board commercial and private vessels at sea MESS: Officers, Staff, and Crew’s dining room (old nautical term) MIDVESSEL: Towards the middle of the vessel MUSTER: The assigned station during lifeboat drill. Remember safety at sea is the highest priority NAUTICAL MILE: One nautical mile is equal to 1.15 land miles OPEN SEATING: Free access to unoccupied tables in the vessel’s dining room; not assigned seating OUTSIDE STATEROOM: A cabin with portholes and windows PILOT: The local official who guides the vessel into port for docking PORT: The left side of the vessel when facing forward PORT CHARGES: Taxes collected by the cruise line to pay the port-of-call local authorities (can be included in guest’s fare) PURSER’S OFFICE: In charge of guest relation SAILING TIME: Definite time when the ship leaves the dock SECOND SEATING: The later assigned seating in the dining room of the vessel SHIP’S COMPANY: Everyone employed on the ship SHORE EXCURSION: Off-vessel tours in ports of call for which an extra charge is applied SHORE LEAVE: Scheduled time when employees are allowed off the ship to go ashore STARBOARD: The right side of the vessel when facing forward STATEROOM: Guest/guest’s quarters STERN: The rear of the vessel TENDER: A smaller boat used for transportation from vessel to shore when the vessel is at anchor TIDE: The periodic rise and fall of water level in the oceans TONNAGE: Either the capacity or the weight of a ship TOPSIDES: The ship’s sides above the water line UNDERWAY: Vessel in motion, i.e., when not moored, at anchor, or aground WAKE: Moving waves, track or path that a boat leaves behind it, when moving across the waters WINDWARD: Toward the direction from which the wind is coming

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™ HOW TO WRITE A COVER LETTER ™ RESUME GUIDELINES – Designated for the Cruise Line Industry ™ RESUME WORKSHEET EXAMPLE ™ STEP-BY-STEP PROCEDURAL GUIDELINES & FOLLOW-UP ™ INTERVIEW GUIDELINES & TIPS ™ ADVICE: HOW TO KEEP YOUR JOB ™ RULES & REGULATIONS

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HOW TO WRITE A COVER LETTER Include a cover letter in the same envelope with your resume. Never send out a resume without a cover letter. The cover letter is a communication of introduction and will draw attention to your resume. The cover letter is the first item the employer observes before reviewing your resume and you want to attract their attention. You want them to read your resume. Remember that you can use the same resume to numerous cruise lines, but the cover letter permits them to consider that you have chosen their cruise line for employment. •

Use 8 ½” x 11” bond paper, in neutral colors, with a 1” border

•

Use the same quality paper as your resume and mail in a matching envelope

•

Never exceed one page (3 or 4 paragraphs)

•

Professional in appearance and proper business format

•

Check your spelling, typing, and grammatical errors (never handwritten)

•

A cover letter demonstrates your written/communication skills

•

Never address the cover letter “To Whom It May Concern”

COVER LETTER FORMAT YOUR NAME IN BOLD PRINT Permanent Address Telephone Number Date (Use the Current Date) Name and Address of the Cruise Line Job Title of the Person you are Writing/Contact (Verify Correct Name) Salutation: (Dear Mr., Mrs., Ms.)

•

Address the cover letter to the correct department, person and their title

•

Avoid unusual typeface and fonts

•

Include your name in bold capital letters and center at top of page

•

Address and phone number beneath

•

Target your skills and experience

•

Sign your name in ink

•

Keep a copy of your cover letter

Opening Paragraph: State why you are writing, name the position for which you are applying, and briefly discuss why you are interested in working for the cruise industry. Second Paragraph: This paragraph allows you the opportunity to market your skills; what you have to offer, why you would be successful; personal qualities, skills, knowledge, education, training, experience, and achievements that are related to the position. Third Paragraph: Provides additional information in support of your qualifications. Closing Paragraph: Let the employer know that you will be available at the enclosed address and phone number. Sincerely,

Name (Sign in Ink) Enclosure

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RESUME GUIDELINES Your Resume is your Calling Card! It is a presentation of your individual qualifications to your future employer. Cruise Lines receive thousands of resumes a week, and spend 30-60 seconds reviewing your Resume. This section will assist in preparing your Resume precisely and accurately for the Cruise Line Industry and “capture their attention.” There are basically 3 types of resumes: 1.

2.

3.

Functional: Draws attention to your area of expertise and useful if you have gaps in your work history. They are also useful when showing a change of fields. Combination: Combination of the chronological and functional. It describes your expertise and includes a chronological order. Chronological: Straightforward list of former positions arranged in reversechronological order. Documents a work history that involves positions of increasing responsibility. Recommend this format.

GETTING STARTED •

Gather all the information that you need: work history, education, accomplishments, awards, computer skills, talent, areas of expertise, second language, organizations, charity or volunteer work, etc.

•

Read the Cruise Line job descriptions of this manual

•

Correlate your skills to the cruise line requirements and job description

•

Include your abilities to perform the job description and duties

•

Keep the job descriptions to 3-5 sentences

•

Be concise, use active verbs, and keep the format in the passive tense

•

Do not use the word “I”

•

Be consistent with verb usage

•

Eliminate unnecessary information and excessive detail if it is not directly related to the job position

•

Do not include hobbies unless it is relevant to your job position

•

Do not include ethnic, religious, political affiliations (Unless they apply to your job position)

•

Do not include discriminative information: age, physical information, marital status, etc.

•

Do not use slang words

•

If needed, have a professional resume writer prepare your resume

•

Use 8 ½” x 11” bond paper, neutral color to match the cover letter

•

Include permanent address, telephone number and contact number if needed

•

Center your name in bold print at the top of the page and address and telephone number under the name

•

Laser-printed paper should never be folded along a line of text. (No parchment paper)

•

Be careful of firms that use scanners to input resumes into their computer database: if so, do not underline words or use elegant typeface

•

Check your resume for spelling and typo errors

•

Remember that complete and qualified resumes are kept on file for six months

•

Fax your resume and cover letter and then mail the resume packet with a professional photo of yourself

•

Use a 9-inch x 12-inch flat envelope (This makes it easier for personnel to file your resume)

•

If you do not hear from the cruise line, then SEND THE RESUME AGAIN AND AGAIN AND AGAIN. KEEP YOUR NAME FAMILIAR!!!!!!

•

Follow-up with a telephone call to reiterate your interest in employment and to check if your resume arrived

•

Re-evaluate your resume, if needed

•

Take copies of your resume with you to the interviews

NOTE: REMEMBER TO STUDY THE JOB DESCRIPTION AND ONBOARD PERSONNEL SECTION OF THIS MANUAL 15

RESUME WORKSHEET EXAMPLE YOUR NAME Address City, State Zip Code Telephone Number Contact Telephone Number (if needed) OBJECTIVE: To obtain employment with your cruise line (Name position and Department preferred) EMPLOYMENT HISTORY: (Reverse chronological - most recent first) Dates:

Name of Company Position Using action words to emphasize the impression, describe your current or most recent responsibilities Use bullets Be concise; remove all unnecessary words and phrases Include the specific results of your actions or decision to demonstrate your contribution Dates do not need to include months, only the years

Dates:

In the same format as above

Dates:

In the same format as above

EDUCATION:

Degree obtained, school name Major

PROFESSIONAL AFFILIATIONS: List those that would enhance your prospects in the Cruise Industry PROFESSIONAL TRAINING: List those that would enhance your prospects in the Cruise Industry SKILLS: List computer knowledge, etc. Correlate with job description section SUMMARY: Summarize your background and most important attributes. Using concrete examples, explain to the Cruise Line the potential qualities that you obtain to benefit their company. REFERENCES AVAILABLE UPON REQUEST

NOTE: REMEMBER TO CORRELATE YOUR SKILLS AND ABILITIES BY REFERRING TO THE JOB DESCRIPTIONS AND ONBOARD PERSONNEL SECTION OF THE MANUAL

This is an example of what should be included in your personal information packet 16

STEP-BY-STEP PROCEDURAL GUIDELINES & FOLLOW-UP

STEP ONE:

•

Cover Letter

•

Resume

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Photograph, if requested

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Application, if available

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Self-Address Stamped Envelope

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Mail in a 9” by 12” flat envelope

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Address to the same person as on your cover letter

STEP TWO:

•

Wait two weeks before calling or emailing to verify that your resume was received

•

After receiving verification by the Cruise Line, send a brief follow-up Thank You Letter. This will keep your name “familiar” with the Cruise Line Personnel.

•

Many of the Cruise Lines have Online Applications. Verify that you have followed the Resume Guidelines and Applicable Information in this manual before submitting your Online Resume/CV Application

17

INTERVIEW GUIDELINES & TIPS The Cruise Line is seeking the best person for the opening. Your objective is to leave the interviewer with a good impression so that you will get the job. •

Double check the time and place of the interview.

•

Some companies will pay your airfare to the main office for the interview. Do not take the red-eye (overnight) flight.

•

Allow yourself enough time to arrive fifteen minutes early. Do not be late!

•

Write down the name of the interviewer and his/her title.

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Study all pertinent data about the company. Review the Internet (check the website section of this manual) for the cruise line profile. Visit the local travel agency and obtain a brochure of the company.

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Be neat and dress appropriately. Professional appearance. No body piercing, excessive jewelry, etc. Simple earrings for women.

•

Personal hygiene is of the utmost importance. Be well groomed. Do not overdo the cologne, aftershave, or perfume.

•

Do not smoke or chew gum. Use a breath mint or equivalent before walking in the door.

•

Bring extra copies of your resume, references in case they are needed, and information to fill out a job application.

•

Do not bring friends or relatives with you to the interview.

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Have a Valid Passport (Make sure it doesn’t expire within the year).

•

Be positive and courteous and do not forget to smile.

•

Let them know that you are people-oriented and friendly.

•

Shake hands firmly and make good eye contact. Allow the interviewer to offer his/her hand first.

•

Wait to be invited to sit down.

•

Speak firmly and clearly.

•

When the interviewer is speaking, focus on what is being said.

•

Do not interrupt. Do not be rude. Do not make smart remarks.

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Do not discuss controversial matters.

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Do not use profanity or slang and avoid poor manners.

•

Be prepared to ask questions, should the opportunity arise. Good questions would be in regards to hours, salary, length of contract, advancement, etc.

•

Have a good command of the position for which you are applying.

•

Let the interviewer know your personal strengths and that you are committed to giving over 100 percent.

•

Leave the impression that you are not looking “for a good time, fun and games, with no responsibilities” job. This is not the “Love Boat” television show.

•

They will ask you if it will be a problem to miss family holidays away from home.

•

Another question they will ask is if you can get along with co-workers, international crew, and difficult guests.

•

Let them know you are in good health, energetic and physically capable to work various hours.

•

A quality they look for is a team worker.

•

Study the rules and regulations in the manual.

18

ADVICE: HOW TO KEEP YOUR JOB •

Always be on time

•

Consistently show up 15-20 minutes early for an activity

•

Practice good hygiene by showering in the morning and before evening activities

•

When you are not assigned an activity, continue to socialize with the guests

•

Regularly check with your supervisor if they need extra assistance

•

Always be willing to do more than expected

•

Never say, “it is not my job”

•

Have a positive attitude

•

Leave your personal problems in your cabin

•

Always be dressed in the proper uniform

•

Do not gossip about fellow employees or the guests

•

Safeguard the privacy and confidentiality of the guests

•

Go out of your way to help guests and always follow through with their request

•

Show care and concern for the guests

•

Makes amends with the guests for any inconvenience

•

Constantly greet guest with “Good Morning,” “Good Afternoon,” “Good Evening,” even if you have to say it a hundred times a day

•

Smile as you are in the public eye

•

Learn the guest’s names, such as Mr. and/or Mrs., as it separates you from being a “good” to an “excellent” employee

•

Watch and learn from your experienced co-workers, as they have been in the business a long time

•

Familiarize yourself with the ship’s layout and facilities in order to answer guest’s inquiries

•

Remember that guests are the most important people

•

Guests deserve the most courteous and attentive treatment we can give them

•

Treat all guests as though they were VIP’s, remember that they are on vacation and spent a tremendous amount of money for this cruise

•

Try to anticipate and acknowledge the guest’s needs

•

Never argue with the guests

•

Be a team player to provide quality service

•

Always try to provide five-star service

•

Maintain a professional attitude

•

Take pride in your work

•

Remember that guests aren’t “just guests”, they are “guests in your home”

Do not forget that the guests fill out and answer the “Comments/Survey Questionnaire” and it will reflect on your performance!!!!!! 19

RULES & REGULATIONS Rules and Regulations are necessary to maintain order on board the ship and for the safety and security of the guests/guests as well as the employees. High standards of conduct are essential to assure a safe, amicable and productive working atmosphere.

•

Exhibiting a negative attitude, which interferes with your job performance or the performance of others, is prohibited

•

Discussing business, personal, or unauthorized matters in public areas of the vessel where guests can overhear the conversation is prohibited

A list of Rules and Regulations will be issued to you upon employment. Study them. They can differ among cruise lines except for the basic Maritime Law Rules and Regulations.

•

Appearing in public areas without a name badge is prohibited

•

Discussing with and/or requesting gratuities from the guests is prohibited

•

No cooking in cabins or burning candles and any other type of open flame in cabins

•

Flagrant insubordination is prohibited

•

Theft of any property that is not rightfully yours or keeping unreported found items is prohibited

•

All forms of gambling are prohibited onboard

•

Entering ANY guest cabin or other prohibited area (casino, pool, etc.) without proper authorization is prohibited

•

Intimacy with guests or offering sexual favors of any kind is prohibited

•

Dumping garbage overboard is prohibited

•

Inviting or allowing guests into crew areas is forbidden

•

Never sit on a barstool or stand at the bar

•

Staff should not use guest elevators, except in assisting a guest

•

No staff/crew shall be in a public area after 1:30 AM or 2:00 AM unless authorized

•

Food and restaurant equipment may not be brought into your cabin

•

Smoking is prohibited in bed

•

Crewmembers must retain the cabins assigned to them and may make changes only with permission from the head of their division

•

Sexual harassment is not tolerated and many cruise lines will have you sign a piece of paper onboard

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Intoxication in any public area is grounds for immediate dismissal

•

No crewmember is allowed to have contraband, drugs or offensive weapons in his/her possession at any time

•

No plants or animals

•

Smuggling of any goods is prohibited

•

Sabotage of ship and/or guest property is prohibited

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Indecent language will not be tolerated

•

Crewmembers are not to be involved in altercations, brawls, or fights: Those who do shall be terminated from employment immediately

•

Crewmembers shall not in any way deface, abuse, pilfer, or destroy the property of the vessel

•

Respectful courteous manner must be given to guests at all times

•

All crewmembers must report punctually for duty

•

Crewmembers must show their crew pass on boarding the vessel

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Crewmembers must be properly dressed at all times

•

Failure to rejoin Vessel shall be sufficient grounds for dismissal

•

No discrimination by any employee against any guest or co-worker, based on race, nationality, religion, gender or handicap

•

Not allowed to congregate with other coworkers in any public lounge; no more than four crewmembers

•

No repeated tardiness and absenteeism

•

Violation of regulations concerning safety and fire/lifeboat drills is prohibited

Three Written Offenses (Warnings) will result in dismissal from the vessel and ineligibility for any future employment with the Cruise Company. 20

™ CRUISE LINE ORGANIZATIONAL CHART ™ ONBOARD PERSONNEL ¾ DECK DEPARTMENT ¾ ENGINE DEPARTMENT ¾ HOTEL DEPARTMENT ƒ ENTERTAINMENT DEPARTMENT ƒ FOOD & BEVERAGE DEPARTMENT ƒ BAR DEPARTMENT ƒ DINING ROOM DEPARTMENT ƒ GALLEY DEPARTMENT ƒ HOUSEKEEPING DEPARTMENT ¾ MEDICAL DEPARTMENT

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CRUISE LINE ORGANIZATIONAL CHART

Master (Captain)

Chief Engineer

Staff Chief Engineer

First Officer

First Engine Officer

Second Officer

Second Engine Officer

Chief Communication Officer

Engine Cadet

Systems Manager

Electronic Engineer

Deck Cadet

Chief Electrician

First Bosun

First Electrician

Second Bosun

Engine Storekeeper

Able-Bodied Seaman/woman

Oiler

Ordinary Seaman/woman

Motorman/woman

Hotel Manager

Staff Captain

Cruise Director

Food & Beverage Manager

Chief Purser

Various Departments

Assistant Cruise Director

Executive Chef

First Purser

Gift Shop Retail Sales Staff

Cruise Staff

Assistant Dining Room Manager

Second Purser

Photo Staff

Shore Excursion Manager

Maitre D'

Third Purser

Beauty Salon & Spa

Youth Activities Counselor

Head Waiter/Waitress

Crew Purser

Massage Therapist

Port Lecturer

Dining Room Waiter/Waitress

Receptionist

Casino Staff

Fitness Director

Wine Steward/Stewardess

Hotel Controller

Art Auctioneer

Lecturers/ Guest Speakers

Busperson

Bell Captain

Gentleman Host

Snack Steward/Stewardess

Bellperson

Social Hostess

Bar Manager

Chief Steward/Stewardess

Golf Pro

Bartender

Cabin Steward/Stewardess

Water Sports Dive Instrcutor

Bar Waiter/Waitress

Carpenter

Motorman/woman Lifeboats

Joiner

Wiper

Chief Security Officer

Incinerator Fireman/woman

Security Guard

Refrigerator Mechanic

Chief Fireman/woman

Mechanic

Doctor

Disc Jockey

Entertainers

Stage Manager Assistant Mechanic

Nurse

Videographer/ Sound-Light Technician

Plumber

Pipe Fitter

Assistant Refrigerator Mechanic

Electrician

Note: Position availability depends on the size of the ship

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ONBOARD PERSONNEL

This section will introduce you to the various departments on the cruise ship and who belongs where. Simply stated, the “ship” is divided into three departments: Deck & Engine, Hotel and Entertainment; and/or Officer, Staff, and Crew. Departments are staffed by international personnel and responsible for efficient operations of the ship. As in any organizational structure, there is chain of command.

DECK DEPARTMENT Captain:

Master of the Ship. Highest ranking officer. Command of the ship, its guests and crew. Decision making authority during emergencies. Responsible for the safety and care of all persons onboard. Responsible for the ship’s worthiness, navigation and operation. Charged to carry out the company’s policies, prevention of pollution, and all applicable national and international laws and regulations. Reports to VP/Maritime Operations shore side. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Captain’s license required with a minimum of 20 years sea-going experience and knowledge of ship safety, navigation and maritime law. • All applicable certifications by a recognized maritime government body. • Graduate of accredited maritime training school or facility. Salary Range: $5,800-$9,800 U.S. dollars a month, depending on Cruise Line.

Staff Captain:

Captain’s executive officer and responsible for the deck and medical departments, ship’s safety and discipline. Second in command of the vessel. Assists the Captain in duties regarding the welfare of the passenger, crew and ship. Reports to the Captain. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Captain’s license required. • All applicable certifications by a recognized maritime government body. • Minimum 10 years experience in a secondary position onboard ships. • Experience in all navigational electronic and computerized equipment. • Graduate of accredited maritime training school or facility. Salary Range: $4,500-$7,500 U.S. dollars a month, depending on Cruise Line.

Chief Officer/ Chief Mate:

Assists the Staff Captain. Responsible for external cleanliness, care and maintenance of the infrastructure and superstructure of the vessel. Instructs and trains crewmembers in general seamanship and in safety, security, and environmental matters. Administers the Maintenance Program for Deck and works closely with the Hotel Manager concerning refurbishing issues. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Captain’s license preferable. • All applicable certifications by a recognized maritime government body. • Minimum 3-5 years experience in a secondary position onboard ships. • Graduate of accredited maritime training school or facility. Salary Range: $3,500-$4,500 U.S. dollars a month, depending on Cruise Line

23

ONBOARD PERSONNEL First Officer/ Second Officer/ Third Officer:

Maintenance of all navigational lights, proper storage of signals and other emergency signaling equipment. Supervises the maintenance of ship’s lifeboats, rescue boats and tenders. Supervision of inspections and maintenance of the ship’s portable fire-fighting equipment. Watch Keeping Officer in charge of Navigational Watch. Keeps maintenance records for all navigational equipment, makes the corrections to charts, pilot books, light lists, and other nautical publications. Ensures operation and inspection of watertight doors. Supervises testing of fire screen doors. In conjunction with Safety and Security Officers and other marine officers, trains the crew in safety. Staffed by cruise line inhouse departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • All applicable certifications by a recognized maritime government body. • Minimum 2-3 years experience in secondary positions onboard ships. • Experience in all navigational electronic and computerized equipment. • Graduate of accredited maritime training school or facility. Salary Range: $2,500-$4,000 U.S. dollars a month, depending on Cruise Line.

Environmental Officer: Serves as Environmental Specialist reporting to the Captain with responsibility for oversight of company environmental policies, procedures, and systems onboard each ship. Provides shipboard expertise to the shore side Marine Operations and Safety and Environmental Departments, to assist in the development of these policies and procedures. Serves as the shipboard subject matter expert on regulatory issues. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • College graduate majoring in environmental issues. • Good communication and Report skills. • Onboard experience or equivalent. Salary Range: $4,000-$6,500 U.S. dollars a month, depending on Cruise Line. Chief Radio Officer:

In charge of the onboard radio station. Ensures all radio communications are in accordance with applicable national and international regulations. Assists the Captain in ensuring all ship's certificates are accurate and current. Maintains radio logbook and radio accounts. Maintains the emergency radio equipment onboard and in the lifeboats, and to supervise and train crew in the operation of this equipment. Updates database regarding marine officers and crew licenses and qualifications. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Experience in navigational electronic and computerized equipment. • Graduate of accredited maritime training school or facility preferable. Salary Range: $2,500-$3,000 U.S. dollars a month, depending on Cruise Line.

Safety Officer:

Responsible passenger and crew safety training and drills, abandon ship proceedings, and supervision of ship tenders. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Security/Fire Fighter. Requirements: • Onboard Safety training experience. Salary Range: $2,500-$3,000 U.S. dollars a month, depending on Cruise Line.

24

ONBOARD PERSONNEL Security Officer:

Responsible for all types of security and safety on the entire ship. Handles all shipboard security for the vessel during embarkation and disembarkation, and drug interdiction. Reports to the Captain. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Security/Fire Fighter. Requirements: • Extensive experience in security. • Experience with firearms. • Military background preferred. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

Security Personnel:

Responsible for assisting the Security Officer for safety on the entire ship. Reports to the Security Officer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Security/Fire Fighter. Requirements: • Extensive experience in security. • Experience with firearms. • Military background preferred. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Quarter Master:

Responsible for supervising deck staff on daily duties, maintenance, cleaning, rope deck duties, and tender operations as directed by the Safety Officer. Reports to the Chief Officer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Minimum 1-2 years experience in secondary positions on board ships. • Graduate of accredited maritime training school or facility preferable. • Licensed tender captain. Salary Range: $2,000-$3,000 U.S. dollars a month, depending on Cruise Line.

Able-Bodied Seaman/ Deckhand:

General maintenance, painting, and cleaning. Deck hands and able-bodied seamen are mostly an international crew. Wages are low and leisure activities are restricted onboard subjecting them to the crew bar only, and cannot socialize with the guests. Exceptions are the U.S. Registered Ships, Private Yachts and Sailing Ships. Reports to the Chief Officer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Apprentice/trainee or experienced. Salary Range: $900-$1,200 U.S. dollars a month, depending on Cruise Line.

Ordinary Seaman: (OS)

Works on deck maintenance and performs duties such as painting, rust picking, etc. Responsible for cleaning, painting, general maintenance, and trash pick-up. Wages are low and leisure activities are restricted onboard subjecting them to the crew bar only, and cannot socialize with the guests. Exceptions are the U.S. Registered Ships, Private Yachts and Sailing Ships. Reports to the Chief Officer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Apprentice/trainee or experienced. Salary Range: $900-$1,200 U.S. dollars a month, depending on Cruise Line.

25

ONBOARD PERSONNEL

ENGINE DEPARTMENT The physical infrastructure of a cruise ship requires constant maintenance and the companies need qualified personnel to maintain the ship to keep it operating properly. Today’s vessels are modern and utilize stateof-the-art equipment. This Department is the “behind the scenes” category, in that they are not in direct contact with the guests. The wages are excellent, in the range of $2,000 to $4,000/month, including medical benefits, travel perks and all the amenities of the other departments; except that you are not obligated to socialize with guests onboard. Officers are required to attend formal social functions. Airfare provided and if necessary, overnight hotel accommodations, room and board, and free medical P&I insurance coverage. Cabin facilities and meals are included and not deducted from your salary. Contracts usually run between 3 to 6 months with 4 to 6 weeks paid vacation. Salaries are competitive among the different cruise lines. If a categorical position is not listed in the Cruise Line Profile Section of this manual, proceed to send resume portfolio to Shipboard Personnel, Engine Department, or direct to the attention of Human Resources and specify Shipboard Employment, Engine Department. In the “Objective” segment of your resume, state your area of expertise. List all licensures and certificates in the “Professional Affiliation” section of your resume. Stress your technical skills in the “Skills” segment of your Resume. Your qualifications could influence the Personnel Department to offer you another available position instead of the position to which you applied. Following is a list of positions that are applicable to American/Canadian/British Personnel in the Engine Department and Assisting Personnel. All positions report to the Chief Engineer or designated Supervisor. Chief Air-Conditioning Operation, repair and maintenance of all refrigeration systems and air Technician: conditioning of the vessel. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Minimum 2-5 years experience in secondary positions on board ships. • Graduate of accredited maritime training school or facility. • Several years experience in the engineering area of maritime shipping and/or equivalent. Salary Range: $2,500-$3,000 U.S. dollars a month, depending on Cruise Line. Air-Conditioning Highly skilled specialists specializing in the electrical, electronical, air Technician/Repairman: conditioning, and refrigeration system operations of the vessel as directed by the Chief electronic technician. Reports to the Chief Air-Conditioning Technician. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Experience in secondary positions on board ships. • Graduate of accredited maritime training school or facility preferable. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

26

ONBOARD PERSONNEL Boiler Man:

Responsible for boiler operations, maintenance, repair and readings. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Apprentice/trainee or experienced. Salary Range: $1,000-$1,200 U.S. dollars a month, depending on Cruise Line.

Carpenter:

Responsible for the general interior shipboard maintenance and repairs and for all carpentry woodwork on board. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Skilled carpenter experienced in related background field and/or prior shipboard experience. Salary Range: $1,000-$1,200 U.S. dollars a month, depending on Cruise Line.

Electrician:

Operation and maintenance of electrical/electronics onboard, such as, elevators, electrical propulsions systems, engine room electrical systems, high voltage power generation and distribution systems, computer systems related to power generation, emergency battery stems, engine room automation systems and nonnavigational systems on the ship’s bridge. Chief Electrician has the ultimate responsibility to see that necessary electrical power is available throughout the ship. Assisted by 1st Electricians, 2nd Electricians, Jr. Electricians and Assistant Electricians. Responsible for the entire electrical systems on board the vessel and supervise staff under his command. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Minimum 2-5 years extensive experience in secondary positions on board ships. • Graduate of accredited maritime training school or facility with several years experience in the electrical area of maritime shipping. Salary Range: $1,500-$3,500 U.S. dollars a month, depending on Cruise Line.

Electronic Specialist:

Responsible for performing inspections and/or maintenance and/or repairs on electronic equipment. Directly and immediately informs his immediate superior if any environmental system does not function properly. Performs inspections and maintenance on the navigation equipment, including follow up of all service/work by contractors. Communicates daily with the Navigation Officers regarding the state of the bridge equipment, including responding to any comments in the "electrical fault" logbook located on the Bridge. Maintains all entertainment systems, such as show lights, audio/video, including related antenna systems. Maintains the effective operation of stage rigging equipment, including platform lifts and curtains. Communicates daily with Stage Manager, Sound & Light Technicians and Video Programmers. Checks on telephone exchanges, including related equipment like telephone sets and personal pagers. Maintains all UPS systems including batteries, except emergency lighting UPS. Checks operation of the camera surveillance system and public address system. Assists in the on-the-job training of electricians and assistant electricians. Updates daily a work report book with more detailed information, and kept by

27

ONBOARD PERSONNEL the Facilities Manager for reference. Assist with the division's budget proposals. Knows, follows and enforces SQM policies. Attends mandatory crew and guest safety drills as required. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Onboard experience or equivalent. • Certified in Electrical and Electronics. Salary Range: $2,500-$3,500 U.S. dollars a month, depending on Cruise Line. Chief Engineer:

Overall responsibility for the operation and maintenance of the ship's machinery and associated systems. Oversees the main and auxiliary engines, generators, electrical systems, air-conditioning, heating, plumbing, ventilation, and refrigeration systems. Reports to the Captain. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Minimum 5-8 years extensive in secondary positions onboard ships. • Graduate of accredited maritime training school or facility and experience in the engineering aspect of maritime shipping. Salary Range: $5,000-$8,000 U.S. dollars a month, depending on Cruise Line.

Assistant Chief Engineer:

The Assistant Chief Engineer is the Chief Engineer's Deputy and second in command of the Engine Department. Shall be familiar with the Chief Engineer's duties and assist the Chief Engineer in all service matters. Coordinates the repair and maintenance work in the engine rooms and in the Hotel Department. Assists the Chief Engineer with the budget. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Minimum 2-3 years experience in secondary positions onboard ships. • Graduate of accredited maritime training school or facility and experience in the engineering aspect of maritime shipping. Salary Range: $4,000-$5,000 U.S. dollars a month, depending on Cruise Line.

Engineers: (1st, 2nd, 3rd)

Responsible work leader for all work that has to be carried out in the engine room and for training of new engine crewmembers. Responsible for bunkering, deck cranes, mooring and anchor winches, transfer of oil and sludge, sewage and laundry drain tanks with attached equipment, sewage treatment plant, sewage pumps and ejectors, fire fighting equipment, safety equipment, fire pumps, workshops, including tools and equipment, chain blocks and cranes in the engine room. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Minimum 2-5 years experience in secondary positions onboard ships in the engineering aspect of maritime shipping • Graduate of accredited maritime training school or facility. Salary Range: $2,500-$3,000 U.S. dollars a month, depending on Cruise Line.

28

ONBOARD PERSONNEL Engine Repairman:

Operation, repair and maintenance to the diesel and engine equipment. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Onboard experience or equivalent. Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line.

Facilities Manager:

Coordinate and direct the design, planning, construction, maintenance, repair and alterations of shipboard equipment, machinery and physical facilities. Responsible for the supervision of approximately 100 to 200 employees. Must maintain a constructive and cooperative working relationship with the Chief Engineer and the rest of the Engineering Department. The position reports to the General Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Engineering and Management Experience. Salary Range: $3,000-$5,000 U.S. dollars a month, depending on Cruise Line.

Fire Fighter:

Fire fighting and fire safety responsibilities. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Security/Fire Fighter. Requirements: • Associate Degree in Fire Sciences and certifications. • Paramedic license. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Fitter:

Operation, maintenance and cleaning of engines and mechanical equipment, plus implementing repairs utilizing custom made and cut parts to precise specifications. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Several years experience in engineering or related position. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Machinist:

Daily operation and maintenance of engines and mechanical equipment. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Several years experience in engineering or related position. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Mechanic:

Operation, repair and maintenance of various equipment onboard. Send detailed qualifications, previous experience, certificates, applicable licensures, etc., which can qualify you for numerous available positions. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Several years experience in engineering or related position. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

29

ONBOARD PERSONNEL Motorman:

Responsible for the operations, maintenance and cleaning of all engines onboard. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Apprentice/trainee or experienced. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Oilier:

Stands watch over gauges, checks temperatures, etc. Engine maintenance, repairs and painting as directed. General assistant to engineers. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Apprentice/trainee or experienced. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Plumber:

Operation, repair and maintenance of bathrooms (heads), showers, bathtubs, and all pipes. Reports to the Chief Engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Minimum 1-2 year shipboard experience. • Graduate of accredited training school or facility. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

Refrigeration Engineer:

Responsible for operation and maintenance of the ventilation, provision and air conditioning plant. Coordination and control of the refrigeration budget. Training of Assistant Refrigeration Engineer in procedures and duties. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Certified and licensed. • Minimum 1-2 year shipboard experience. Salary Range: $2,000-$3,000 U.S. dollars a month, depending on Cruise Line.

Upholsterer:

Responsible for repairing and re-upholstering couches, beds, chairs and other furniture onboard the vessel. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Apprentice/trainee or experienced. Salary Range: $1,800-$2,000 U.S. dollars a month, depending on Cruise Line.

Wiper:

Responsible for cleaning and painting the engine room and machinery clean. Reports to the chief engineer. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Deck & Engine. Requirements: • Apprentice/trainee or experienced. Salary Range: $1,200-$1,800 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL

HOTEL DEPARTMENT Hotel Manager:

Oversees all shipboard hotel operations regarding all the passenger’s accommodations, front desk/purser department, food & beverage, bars, dining room, Entertainment Department and cruise activities, other public areas including beauty shop & salon, the duty-free gift shops, casino, photo department, cabin stewards, housekeeping and any services that directly affect the guests. Important associates and aides are the Pursers and the Cruise Director. Controls and writes cruise-reports, organizes training for new crew. The Hotel Manager instructs everyone to be service oriented. Insures that all departments maintain high standards. Reports to the Vice President of Hotel Operations at the shore side office. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Minimum 5 years of experience of as a Hotel Manager. • Degree in hotel and restaurant management, and/or prior cruise ship experience. Salary Range: $3,500-$5,000 U.S. dollars a month, depending on Cruise Line.

Assistant Hotel Manager:

Oversees day to day operations of various departments on board as directed by the hotel manager. Duties include training, link between hotel manager and crew, inspections, communications, etc. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Minimum 3 years hotel experience. • Degree in hotel and restaurant management, and/or prior cruise ship experience. • Managerial experience. Salary Range: $2,500-$3,500 U.S. dollars a month, depending on Cruise Line.

Accountant/Auditor:

Responsible for all auditing and accounting procedures as directed by the Hotel Manager. Duties include training accounting staff. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Previous hotel experience preferable or a degree in hotel and restaurant management is preferable. • Degree in accounting, finance and/or business required. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Art Auctioneer:

Famous artworks from oil painting to lithographs are provided by reputable art galleries around the world and offer guests the opportunity to bid and bargain for the purchase of the artwork. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Art Auctioneers. Requirements: • Experience in sales and public speaking, and knowledge of art. Salary Range: Commission, depending on Cruise Line.

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ONBOARD PERSONNEL Beauty Salon & Spa:

Professionally trained and certified personnel. Hairdressers, beauty therapist, nail technicians, and massage therapists. Cruise lines are upgrading and expanding their spa facilities to health conscience guests. Spas are becoming a popular feature of the cruise lines and many of the newer ships have elaborate spa facilities and increasing staff. Hours are good. Excellent area for Employment and Advancement. Salon Manager is responsible for salon operation, accounting and management of salon staff. Manager reports to the Salon Director/Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Beauty Salon & Spa. Requirements: • Beauty Therapist: Facial & Body Electric’s Qualification. • Hairdressers: Minimum 3-year apprenticeship, Beauty college/school graduate and experienced in Men & Women hair. • Manicurist: Minimum 1-year experience and certified. • Massage Therapist: Experience in aromatherapy, reflexology, Swedish massage, and sports therapy. Salary Range: $1,500-$2,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

Casino Manager:

Responsible for casino operations, revenue, and casino staff. The casino is always open while the ship is at sea and closed while in port. Blackjack, roulette, craps, slot machines and Caribbean poker are the customary games aboard ship. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Casino. Requirements: • Experience required and/or graduate of a casino school. • Minimum 3-5 years management experience in gaming industry. Salary Range: $2,000-$3,000 U.S. dollars a month with percentage of revenue, depending on Cruise Line.

Assistant Casino Manager:

Responsible for daily operation of casino and supervises the casino staff. The casino is always open while the ship is at sea and closed while in port. Blackjack, roulette, craps, slot machines and Caribbean poker are the customary games aboard ship. Capability for advancement to Casino Manager. Reports to the Casino Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Casino. Requirements: • Minimum 3-5 years experience in gaming industry. • Knowledge and experience of all casino games Salary Range: $1,500-$2,000 U.S. dollars a month plus gratuities, depending on Cruise Line.

Casino Cashier:

Responsible for accounting of revenue and maintain accurate records. Exchange of money and casino chips. Reports to the Assistant Casino Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Casino. Requirements: • Previous experience in casino cashiering preferred. Salary Range: $1,000-$1,200 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL Casino Croupier:

Responsible for expertise in Roulette, Blackjack, Caribbean Poker, Craps. Capability for advancement to Assistant Casino Manager. Reports to the Assistant Casino Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Casino. Requirements: • Minimum 3-5 years experience in games, and/or gaming school graduate Salary Range: $1,300-$1,800 U.S. dollars a month plus gratuities, depending on Cruise Line.

Casino Slot Technician: Responsible for maintenance and repair of slot machines and video poker. Passenger assistance, explaining games and payoffs. Reports to the Assistant Casino Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Casino. Requirements: • Minimum 3-5 years experience in gaming industry. Salary Range: $1,000-$1,500 U.S. dollars a month plus gratuities, depending on Cruise Line. Clergy:

Clergy encompasses a wide variety of religions. Minister, Reverends, Rabbi and Priest. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Clergy. Salary Range: This position can be a paid position or free cruise in lieu of monetary compensation, depending on Cruise Line.

Fitness & Aerobics Instructor:

Provide all fitness activities for the guests. Maintain equipment. Teach classes for guests: fitness, aerobics, yoga, stretching, walking, etc. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Beauty Salon Spa/Fitness and Sports. Requirements: • Certified in CPR and First Aid. • Knowledge & experience of fitness equipment. Salary Range: $1,500-$1,750 U.S. dollars a month, depending on Cruise Line.

Gift Shop/Retail Sales:

Responsible for selling merchandise to guests. Provide customer service with pleasant personality. Stocking shelves, inventory, coding, pricing, and setting up advertising displays and promotions. Assists with fashion shows. Gift shop manager arranges fashion shows. Many of the cruise lines are replicas of “shopping malls”. Duty free shops: books, photo and cameras, cosmetics/perfume, jewelry, china, crystal, boutiques, liquor, designer resort wear, sundry items, gifts/souvenirs, clothing, etc. Shipboard gift shops/retail stores are closed while in port. Reports to the Gift Shop Manager/Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Gift Shop/Retail Sales. Requirements: • Previous retail experience. • Product knowledge. Salary Range: $1,500-$2,500 U.S. dollars a month including commission, depending on Cruise Line.

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ONBOARD PERSONNEL Golf Pro/Instructor:

Golf instructions to guests. Escort guests on golfing excursions. Reports to the Cruise Director and Sports Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • No handicap required: must shoot below a 77 on 18-holes. • Previous teaching experience. • Golf Academy graduate/Professional Golf Management Bachelors Degree. • PGA Apprentice/Member preferred. Salary Range: $1,750-$2,000 U.S. dollars a month, depending on Cruise Line.

Information Technology Manager/ Systems Manager:

Responsible for managing the day-to-day operations of the application systems and technical IT infrastructure onboard, assisting shore-based IT in the implementing of new systems and being responsible for managing the team of IT staff onboard. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Information Technology and Hotel. Requirements: • Degree in Computer Science and Information Technology. • Minimum 4-5 years of equivalent working experience. • Minimum 1 year in IT management capacity overseeing IT staff in an operational system support or end-user support-role. • Strong interpersonal skills, English communications skills, problems solving skills, and ability to work with all levels of management staff. Salary Range: $6,000-$7,000 U.S. dollars a month, depending on Cruise Line.

Information Assists the onboard IT Manager in the support of day-to-day operations of the Technology Executives: onboard application systems and technical infrastructure. Will also assist shore IT in any implementation of new systems onboard the ship. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Information Technology and Hotel. Requirements: • Degree in Computer Science/Information Technology. • Degree in Electrical and Electronics. • Minimum 3-4 years working experience supporting operational systems and/or providing end-user support. • Strong interpersonal skills, English communications skills, problems solving skills, and ability to work with all levels of management staff. Salary Range: $5,000-$6,000 U.S. dollars a month, depending on Cruise Line. Information Technology Staff:

Assists the onboard IT Manager in the support of day-to-day operations of the onboard application systems and technical infrastructure. Will also assist shore IT in any implementation of new systems onboard the ship. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Information Technology and Hotel. Requirements: • Diploma in Computer Science/Information Technology. • Diploma in Electrical and Electronics. • Minimum 2-3 years experience supporting operational systems and/or providing end-user support. Salary Range: $4,000-$5,000 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL Internet Manager:

Responsible for the management and operation of the Internet Café. Also, assists Guests with the use and understanding of the facilities. Internet Café’s are new to the cruise line industry, allowing guests to access to the Internet. Staffed by concessionaires: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Internet Café. Requirements: • Diploma in Computer Science/Information Technology. • Managerial experience. • Strong interpersonal and English communications skills • Basic maintenance and repair of equipment. • Excellent problem solving and trouble-shooting skills. • Ability to work with all levels of management staff. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Photographer/ Video Operator:

Photograph guests in all settings: boarding the ship, disembarking the ship in port of calls, Theme Nights, Formal Nights, and various activities. Responsible for developing and displaying pictures onboard to enable guests to view and purchase as souvenir photographs. Video Operators tape passenger activities, production shows, cruise highlights and tours, edit these segments in a videocassette that guests can purchase as a souvenir. Large revenue for the cruise ship. Manager reports to the Hotel Manager. Excellent area for Employment. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Photography. Requirements: • Professionals only. • Basic maintenance and repair of equipment. Salary Range: $1,500-$2,000 U.S. dollars a month plus commission, depending on Cruise Line.

Chief Purser:

Supervises the Purser’s Department. Senior Officer. Responsible for all financial matters on board. Administrates and supervises the functions of revenue received from shipboard activities: casino gambling, bingo, horse racing, and duty-free shop. Responsible for revenue collection, payroll supervision, and passenger fund exchanges. Assumes responsibility for all crew and passenger administrative matters. Responsible for crew payroll, passports and visas. Responsible for daily manifest and all documents. Administrates and supervises purser staff for front desk operations. Administrates and supervises purser staff on passenger safe deposit boxes, banking services to guests, exchanging foreign currency, and setting up passenger credit accounts. Administrates and supervises purser staff on customs and immigrations for passenger and crew, and to ensure that the ship complies with customs, immigration and maritime rules and regulations. Cruise Lines usually promote from within the Purser Department. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser. Requirements: • Previous experience in accounting. • Previous Purser experience. • College degree in hotel management advantageous. • Managerial experience. Salary Range: $3,000-$5,000 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL Purser Staff:

The only officers onboard beside the Deck Officers. The Purser Department is similar to the front desk and accounting department of a major hotel. High visibility and in constant contact with the guests. Responsible for all the ship's papers and documents such as passenger’s manifests and clearance papers. Works at the front desk/customer relations and passenger information. Responsible for money handling, traveler’s checks, foreign currency, and other monetary parameters. Onboard credit system for guests. Sale of souvenir menus, post cards, stamps. Casino revenue count. Payment of prize money from bingo, horseracing, etc. to guests. Problem solving for guests concerning other departments. Passenger complaints and lost luggage reports. Cabin upgrades and/or changes for guests. Passenger safety deposit box. Embarking and disembarking of guests. Maintains a Daily Log. Public Address announcement. Liaison between passenger and crew. Immigration regulations/passports and Visas. Candidate will learn immigration laws and trained regarding custom procedures and regulations. Excellent area for Employment and Advancement. Reports to the Chief Purser. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser. Requirements: • Customer relations and communication skills. • Organizational skills. • Computer experience a plus. • Hospitality background a plus. • Accounting and/or finance background. Salary Range: $1,000-$2,000 U.S. dollars a month, depending on Cruise Line.

Receptionist:

Depending on the Cruise Line, some Receptionists may actually have the status of Assistant Purser. Duties include: instructions and information, cashing traveler's checks, making public announcements, and help with office typing. May be responsible for selling postage stamps and handling mail and other office duties such as use of onboard computers, copy machines, and printing presses. Reports to the Chief Purser. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser. Requirements: • Customer relations, communication skills, and organizational skills. • Receptionist background. • Computer experience. Salary Range: $1,200-$1,500 U.S. dollars a month, depending on Cruise Line.

Secretary:

Computer knowledge, clerical and filing skills. Secretarial duties to assist various department managers and/or assistants. Reports to the Chief Purser. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser. Requirements: • Customer relations, communication skills, and organizational skills. • Secretarial background. • Computer experience. Salary Range: $1,200-$1,500 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL ENTERTAINMENT DEPARTMENT Audio Visual Coordinator:

Responsible for overseeing the sound of all activities, including games and presentations, supervising the sound for all bands and cabaret shows, managing props, setting up microphones, work the sound and lighting equipment for the production shows, presentations, games, etc. On duty during all shows and rehearsals. Duties vary accordingly to size of vessel and Cruise Line. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • 2-year degree in audio and lighting training or equivalent. • Experience in audio-visual programming. Salary Range: $1,200-$1,500 U.S. dollars a month, depending on Cruise Line.

Cruise Director:

Responsible for the entertainment departments and personnel and for the daily programs and passenger satisfaction. Responsible for all onboard entertainment and activities. Master of Ceremonies of many of the social activities and stage shows. Fully responsible for the operation of the entire Cruise Staff, including independent contractors. May give port lectures to guests on the ports-of-call. Acts as liaison between the guests, officers and crew. Plans and writes the daily newsletter that is distributed to the passenger’s cabin in the evening for the next day’s activity. Administrative duties. High profile position. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • 2-5 years experiences on cruise staff is required for this position. • Possess strong skills in organization, public speaking and delegating authority. • Entertainment and public relations background is preferred. Salary Range: $3,500-$8,000 U.S. dollars a month, depending on Cruise Line.

Assistant Cruise Director:

Assists the Cruise Director in delegating responsibilities to the Cruise Staff. Directs the daily operation of activities. Coordinates the cruise staff personnel schedules. Master of Ceremonies for shows and activities. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • 2-5 years experiences on cruise staff is required for this position. • Possess strong skills in organization, public speaking and delegating authority. • Entertainment and public relations background is preferred. Salary Range: $1,500-$3,000 U.S. dollars a month, depending on Cruise Line.

Cruise Staff:

Plan and implementing the various activities for the guests. Socializing with guests. Highly visible. Responsible for the passenger’s daily routines and evening activities. Conduct daily activities as directed by the Cruise Director and/or Assistant Cruise Director. Socialization with guests and coordination and participation in numerous shipboard activities. Frequently host various shows and poolside activities. Embarkation/Disembarkation-Directing guests to and from their cabins and answering any questions they may have. Assist in lifeboat drills as instructed. Some cruise lines, the cruise staff member may double as

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ONBOARD PERSONNEL entertainers. Coordinating bingo, arts and crafts, horse racing, karaoke, etc. Assist shore excursion department. Assist in the coordination of audio/visual equipment for shows. Socializes with guests at Captain’s Cocktail Party and Repeater Party. Majority of the time is socializing with guests. Extremely visible to all the guests. Assist in the ship’s library. Participate in Theme Nights. Excellent area for employment and Advancement. Reports to the Cruise Director and/or Assistant Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Cruise Staff. Requirements: • Possess an outgoing personality, people-oriented, knowledge of social etiquette, courteous and friendly attitude, and public speaking skills. • Use of public address system for purpose of making information assignments • Computer and administration skills Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line. Disc Jockey:

Considered part of the Cruise Staff. Knowledge of a variety of music and music generations. Many of the new cruise ships discos have state-of-the-art-sound equipment and multi-media video monitors. Nocturnal hours from 10:00 PM to 3:00 AM. Possibility of participating in an activity for the Cruise Staff in the afternoon activities. Excellent area for Employment. Staffed by cruise line inhouse departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Outgoing personality. • Previous DJ experience required. • Knowledge of current Top 40 dance music and familiarity with popular past favorites. Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line.

Entertainers/ Bands/ Some positions are staffed by personal agents, entertainment agencies and Dancers/ Singers/ producers. Categories range from solo acts, singers/vocalists, pianist, Comedians/ Orchestra: comedians, variety and/or specialty acts, etc. Musicians to perform in the lounges, production shows and/or orchestra. Independent bands to staff the various lounges and salons, and includes a diversity of musical categories from classical, classical rock, top forty, rhythm and blues, jazz, country, etc. Dancers and singers are in demand for the Las Vegas style production revue shows and should contact the Director of Entertainment. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Entertainment Agencies and Production Shows. The entertainment agencies and cruise lines hold auditions nationwide during the year. Send promo package, which includes a photo and a video and/or audiotapes, and resume to the concessionaires, agencies or cruise line entertainment department. Requirements: • Professionals only. Salary Range: $3,000-$5,000 U.S. dollars a month, depending on Cruise Line. Gentlemen Host:

Socializes, dances, dines with unescorted mature female guests. Assist with other cruise activities as assigned by the Cruise Director. Employment directly from Cruise Lines or Concessionaires. Stamina to dance for several hours during the evening. Graciously host a dining table. Be actively involved in daytime, early evening activities, and socialize with guests. Dance, dine, entertain and mingle with unescorted females. Participate in card games and

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ONBOARD PERSONNEL activities. Assist with shore excursion tours. Attends Captain’s Cocktail Party and Repeater’s Party. Assist with special events as requested by Cruise Director. Assist in lifeboat drills as instructed. Bar and allowance to entertain guests and/or percentage reduction from passenger’s prices. Reports to the Cruise Director and/or Assistant Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Gentlemen Host. Requirements: • Knowledge of various dance steps, especially ballroom dancing. • Single and usually 45 years or older. • Moderate or non-drinker; Preferably a non-smoker. • Possess appropriate formal, semi-formal and casual attire wardrobe. • Articulate conversationalist. • Good listener. • Possess social manners and etiquette. • Outgoing personality. Salary Range: No salary. Free cruise, airfare, small allowance in lieu of monetary compensation. Benefits include gratuities. International Host/ Hostess:

Provides communication between the crew, staff and foreign guests such as announcements, daily schedules and activities. Attends day and evening social functions. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual Hotel. Requirements: • Multiple languages preferred. • Possess an outgoing personality, people-oriented, knowledge of social etiquette, courteous and friendly attitude Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line.

Lecturer/ Bridge Instructor:

Gives talks and presentations to the guests while the ship is not in port. Becoming popular with most cruise lines. Give a 1-hour program allowing 15 minutes for questions. Usually 3 to 4 programs per 1 week cruise. Talks are scheduled when ship is out to sea and not in port. Area of expertise for Lecturers: archeology, art history, author, beauty/fashion, finance, history, earth science, financial, geology, history, legal, marine biology, maritime history, medical, memory, nutrition, oceanography, photography, psychology, sciences, etc. Area of expertise for Instructors: arts & craft, astrologer, ballroom dancing, Bridge, handwriting analysis, and psychic. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Lectures and Bridge Instructors. Requirements: • Provide material for presentations. • Knowledgeable of topic. • Public speaking skills. Salary Range: Usually not a paid. Majorities of the cruise lines offer free travel, room and board, medical benefits, free travel enroute and homeward air flights in lieu of salary Free cruise for lecturer and guest. Responsible for own transportation to and from the ship.

Naturalist:

Popular with the Alaskan and Eco-tourism theme cruises around the world.

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ONBOARD PERSONNEL Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Lectures and Bridge Instructors. Requirements: • Refer to Lecturer/Bridge Director section in Onboard Personnel. Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line. Port/ Shopping Lecturer:

Represents stores ashore and recommend stores by guaranteeing the merchandise. Gives presentations about the various islands and ports of call. Works indirectly with and usually promoted from the Shore Excursion Department. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Knowledge of ports of call, where to shop, and sightseeing. • Travel industry experience required. Salary Range: $1,700-$2,500 U.S. dollars a month, depending on Cruise Line.

Shore Excursion Manager:

Responsible for operating the shipboard excursion program including sales, port operations, quality control and administrative functions. Organizing the sale of shore excursion tickets and to properly account for all ticket sales. Coordinate and schedule tour dispatch with Shore Excursion Staff and Cruise Staff. To present shore excursion talks that describe and promote the shore excursion tours to the guests. To ensure shore excursions are operated as advertised to the guests. Coordinates the tour disembarkation with the Cruise Director. Establish contracts between the shore side tour operator and the cruise line. Maintain, on a cruise-by-cruise basis, inventory of tours available. Update computer data and report changes to the head office. Closing and balancing all accounts and forwarding all accounts to the head office. Maintain shipboard excursion videos & slide shows. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Shore Excursion. Requirements: • Public speaking skills • Strong knowledge of all ports of call Salary Range: $2,000-$3,000 U.S. dollars a month, depending on Cruise Line.

Assistant Shore Excursion Manager:

Arrange the shore excursion desk, including guest services with tour sales, refunds, complaints and port and ship information. Provide the Shore Excursion Manager with all up-dated and accurate information on the shore excursions. Maintain, on a cruise-by-cruise basis, inventory of tours available. Review quality control by monitoring tours on a rotation basis. Public address announcements of the shore excursion tours. Coordinate and dispatch the tours in each port of call. Assign cruise staff/tour guides to escort guests on shore excursions. Reports to the Shore Excursion Manager. Staffed by cruise line inhouse departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Shore Excursion. Requirements: • Public speaking skills Strong knowledge of all ports of call Salary Range: $1,000-$2,500 U.S. dollars a month, depending on Cruise Line

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ONBOARD PERSONNEL Social Host/Hostess:

Also referred to as Cruise Staff on some Cruise Lines. Plan and implementing the various activities for the guests. Socializing with guests. Highly visible. Responsible for the passenger’s daily routines and evening activities. Conduct daily activities as directed by the Cruise Director and/or Assistant Cruise Director. Socialization with guests and coordination and participation in numerous shipboard activities. Frequently host various shows and poolside activities. Embarkation/Disembarkation-Directing guests to and from their cabins and answering any questions they may have. Assist in lifeboat drills as instructed. Some cruise lines, the cruise staff members may double as entertainers. Coordinating bingo, arts and crafts, horse racing, karaoke, etc., any game activities. Assist shore excursion department. Assist in the coordination of audio/visual equipment for shows. Socializes with guests at Captain’s Cocktail Party and Repeater Party. Majority of the time is socializing with guests. Extremely visible to all the guests. Assist in the ship’s library. Participate in Theme Nights. Excellent area for employment and advancement. Reports to the Cruise Director and/or Assistant Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Staff Concessionaire Section or Cruise Line Department responsible for hiring Cruise Staff. Requirements: • Possess an outgoing personality, people-oriented, knowledge of social etiquette, courteous and friendly attitude, and public speaking skills. • Use of public address system for purpose of making information assignments • Computer and administration skills Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line.

Sports Director:

Responsible for the daily sport activities. These activities can include daily sporting events: shuffleboard, basketball, Olympic games, pool games, pingpong tournaments, golf simulator, walking, etc. Liaison between guests and sports celebrities and direct sports theme cruises. Assist other activities in cruise staff department. Maintain sports equipment. Reports to Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Certified in CPR and First Aid • Experience in recreation/resort Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Stage Manager:

Responsible for overseeing the sound and lighting of all activities including games and presentations; supervise the sound for all bands and cocktail pianists; managing props, setting up microphones, doing occasional announcements on the microphone and basic maintenance and repair of equipment. Must have management skills to supervise the audio visual team, do the work schedules, be the liaison with the head office, write evaluation reports, request new equipment, and other duties set forth by the Cruise Director. Duties may vary according among the cruise lines and vessels. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • 2-year degree in audio and lighting programming. • Previous experience. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL Stage Assistant:

Responsible for managing props, setting up microphones, doing occasional announcements on the microphone, setting up props for the shows and basic maintenance and repair of the equipment. Must be on duty during all shows and rehearsals. Reports to the Stage Manager or Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Previous experience. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

TV Coordinator:

Responsible for the total operation of the onboard closed circuit television system. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Minimum 1 year experience in television production with technical experience in editing, camera operation, and “behind the scenes” detail. • BA in Communications with emphasis in technical/theatre production or related equivalent working experience. • Basic maintenance and repair of equipment. Salary Range: $2,500-$3,000 U.S. dollars a month, depending on Cruise Line.

Video Technician/ Operator:

Responsible for recording events during the cruise, editing these tapings into a videocassette that guests can purchase as a souvenir. Video recording other activities, such as shows that will be shown live on the theatre’s video screen. Supervise the functioning to the ship’s close circuit television system. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Requirements: • Ability to use video and editing equipment. • Basic maintenance and repair of equipment. Salary Range: $1,500-$2,000 U.S. dollars a month, depending on Cruise Line.

Youth Counselor:

Planning and implementing the youth programs from the age of 3 to 17. Coordinate, execute, and encourage participation of onboard activities for children and teenagers. Provide supervision of children in the designated areas. Responsible for devising the program of activities in conjunction with the Cruise Director. Participate in various activities designed for the youth program. Some cruise lines may have the youth counselors assist in other cruise staff duties when not participating in youth activities. The largest growth in the Cruise Line Industry is “family-cruising”, creating employment for youth counselors/ coordinators. Several cruise lines have an annual youth program, while others are seasonal, during the holidays. Family cruising is very popular with a majority of the cruise lines and there is a high demand for qualified personnel. Excellent area for Employment. Reports to the Cruise Director. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Hotel. Below are a list of Cruise Lines and the title of their youth programs. If the cruise line you are applying for is not in the list, then check with the cruise line as the youth program is becoming very competitive.

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ONBOARD PERSONNEL CRUISE LINE

PROGRAM

STAFF RATIO

Carnival Cruise Line Celebrity Cruise Line Costa Cruises Cunard Cruise Line Disney Cruise Line Festival Cruises Holland America Line Norwegian Cruise Line Princess Cruises Royal Caribbean Inter. Windjammer

Camp Carnival Ship Mates Costa Kids Club Kids Program Oceaneer Club Dolphin Club Club Hal Kids Crew Love Boat Kids Adventure Oceans Junior Jammer

2-9 per ship 8 per ship 1 per ship -more on holidays Seasonal 50 per ship 2-4 per ship 1 per ship -more on holidays 3-10 per ship 5 -15 per ship 3-6 per ship 2 (Legacy only)

Requirements: • Previous Experience in any of the following areas: College students with a major in Child Psychology/Education. Certified teachers in education/recreation. Day care experience. Experienced summer camp youth counselors • Enthusiastic, energetic and a genuine interest in working with children Salary Range: $1,000-$2,000 U.S. dollars a month, depending on Cruise Line. Water Sports/ Scuba & Snorkeling:

Responsible for snorkeling and diving programs. Conduct classes in the ship’s swimming pool. Supervise diving/snorkeling shore excursions. Maintain water sports equipment. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Sports and Hotel. Requirements: • Certified in First Aid/CPR • Member of PADI, SSI and or NAUI • Instructor-level experience required, e.g. Master Certificate • Additional experience/qualifications in related areas: water-skiing, jet skiing, etc. Salary Range: $1,750-$2,000 U.S. dollars a month, depending on Cruise Line.

FOOD & BEVERAGE DEPARTMENT Festive atmosphere. Good income from passenger’s tips. Excellent area for Employment and Advancement. Food Servers are usually hired from the Caribbean, Philippines, etc. on the international cruise lines. Passenger’s tips compensate low wages. Other opportunities are available with the U.S. Registered companies and chartered yachts through placement agencies. Management opportunities are available for recipients with a Hotel and Restaurant Management bachelor’s degree, Culinary Institute graduates, or previous Hotel and Restaurant Management. Food & Beverage Manager:

Responsible for the management and supervision of the restaurants, bar and galley and related areas. Food cost budgeting. Maintains a high standard of food quality and service. Requires safe handling of food supplies, etc. Works with Provisions Master in ordering food stores and assessing quantities for order. Responsible for paperwork and supervising the entire food and beverage department. Responsible for sanitation of preparation and serving facilities. Supported by the Assistant Food & Beverage Manager. Reports to the Hotel

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ONBOARD PERSONNEL Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 3-5 years food and beverage experience and/or prior ship experience in related position. • Culinary background and education preferable. • Food protection certificates. • Managerial experience required. Salary Range: $3,000-$4,000 U.S. dollars a month, depending on Cruise Line. Assistant Food & Beverage Manager:

Responsible for the regulation of the restaurants, bar and galley and related activities as directed by the Food and Beverage Manager. Responsibilities include training and maintaining a high standard of food quality and service. Reports to the Food and Beverage Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 2-3 years food and beverage experience and/or prior ship experience in related position. • Culinary background and education preferable. • Food protection certificates. • Managerial experience required. Salary Range: $2,500-$3,000 U.S. dollars a month, depending on Cruise Line.

BAR DEPARTMENT Bar Assistant:

Responsible for cleaning of lounges and re-stocking bar supplies. Possibilities for promotion. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • None. Entry-level position. Salary Range: $1,000-$1,500 U.S. dollars a month, depending on Cruise Line.

Bar Manager:

Supervises all the operations of the bar/beverage department. He/She may have an Assistant Bar Manager. In charge of the ordering and stocking of all ships bars and, on some vessels, the wine cellar. Maintains daily accounting and supervises the bar staff. Organizes schedules for bartenders, cocktail waitresses and deck stewards/stewardesses. Supervises Captain's Cocktail Party and private cocktail parties. In charge on maintaining all lounges. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Previous management experience required. • Bartending experience preferred. Salary Range: $2,500-$3,500 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL Bar Supervisor:

In charge of supervising daily operations of the bar lounges. Responsible for training staff and maintaining lounges. Reports to the Bar Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 1-2 years’ food and beverage experience on board ships. • Managerial experience. • Bartending experience preferred. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

Bartender:

Mixes and dispenses drinks and cocktails to the guests. Maintains and stocks the bar. Manages liquor and supply requisitions. Provides guest with courteous, professional beverage service. Reports to the Bar manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Bartending experience required. • Expert in mixing drinks. • Excellent personality and friendly to staff and guests. Salary Range: $1,500-$2,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

DINING ROOM DEPARTMENT Manager/Maitre d’:

Responsible for the operations and supervision of the restaurants. Training, upholding a high standard of food quality and service, and cleanliness of restaurant. Reports to the Food and Beverage Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 2-3 years food and beverage experience or prior ship experience in related position. • Culinary background and education preferable. • Food protection certificates. • Managerial experience required. • Have a pleasant, positive and outgoing personality. • Desire to succeed. • Strong English skills. Salary Range: $3,000-$3,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

Head Waiter/ Waitress: Responsible for the operations in the dining room. Supervises all wait-staff. Provides guest with courteous, professional beverage service. Responsible for serving specialty items, assisting in guests requests, assuring correct tables settings, and assisting in seating arrangements. Assists the Maitre d’ by supervising the wait staff and bar staff in the dining room, bars and outdoor service areas. Reports to the Restaurant Manager. Staffed by cruise line inhouse departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage.

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ONBOARD PERSONNEL Requirements: • Minimum 1-2 years of food and beverage experience and/or prior ship experience in related position. • Managerial experience preferred. • Have a pleasant, positive and outgoing personality. • Strong English skills. Salary Range: $2,000-$2,500 U.S. dollars a month plus gratuities, depending on Cruise Line. Waiter/ Waitress:

Responsible for a certain number of tables in the Dining Room. Serving food orders during breakfast, lunch and dinner. Sets up the tables in the dining room. The duties of a waiter are to learn your guests' names, to make sure that menus are kept neat and clean, to serve guests promptly, to know and suggest menu selections, serve food punctually in the correct manner, serve all guests at a table at the same time and be responsible for a complete clean station up to USPH standards. Reports to the Restaurant Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 1-2 years of food and beverage experience and/or prior ship experience in related position. • Apprentice position. • Service minded attitude and friendly outgoing personality. • Have a pleasant, positive and outgoing personality. • Strong English skills. Salary Range: $2,000-$4,000 U.S. dollars a month plus gratuities, depending on Cruise Line.

Wine Steward/ Stewardess/ Sommelier:

Responsible for pairing wines with food, recommending those that will balance the different styles of cuisine and the different methods of food preparation. Provide and maintain high service and customer care standards to guests. Describe wine and beverage products in a way that is convincing, pleasant and attractive. A good knowledge of the products and regions represented by the ship’s wine program. Conduct Wine Seminars and Wine Tastings’ for guests. Conduct Wine Training Sessions for Restaurant and Bar Staff. Decant properly vintages, with the showmanship and standards required by traditional wine service. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 2 years of working experience as a Sommelier in 4/5 star establishments. • Education and Professional Experience. • Strong sales oriented qualities. • Strong English skills and verbal communication skills • The experience of working with an international clientele and the ability to understand and capitalize on their different wine tastes and preferences. • An interest in expanding ones professional horizons by attending courses, seminars and by visiting wineries and wine producing regions. Salary Range: $1,500-$2,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

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ONBOARD PERSONNEL Waiter Assistant:

Assists Waiters in food service. Sets tables and serve guests as directed by the Waiter. Clears tables and set-up tables between servings, etc. Reports to the Restaurant Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Entry-level position. • Minimum 1-2 years food and beverage experience and/or prior ship experience in related position. • Strong possibilities for promotion. • Ability to learn guest’s names. • Strong English skills. • Desire to succeed. Salary Range: $1,500-$2,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

Snack/Buffet Steward/Stewardess:

Works in the outdoor restaurant. Replenishes the buffet for lunch and dinner. Serves guests. Assists in setup of buffets at various locations during dining hours. Reports to the Restaurant Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. • No experience required, some experience preferred. • Basic English Language knowledge required. • Strong possibilities for promotion. • Have a pleasant, positive and outgoing personality. • Desire to succeed. Salary Range: $1,000-$2,000 U.S. dollars a month plus gratuities, depending on Cruise Line.

GALLEY DEPARTMENT Baker (Master):

Responsible for the supervision of the baker staff. Oversees the preparation and completion of all bakery products. Maintain high standards as set forth by the cruise line. Supervises cleaning and maintenance of assigned areas. Reports to the Executive Chef. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Culinary background with restaurant/hotel experience and/or onboard experience. • Graduate of culinary school preferred. Salary Range: $2,000-$3,500 U.S. dollars a month, depending on Cruise Line.

Baker:

Bakery staff responsible for preparing and baking all products as directed by the baker supervisor. Maintain high standards as set forth by the company. Works according to schedule made by the Pastry & Bakery Supervisor and reports to the Chief Baker and Galley Supervisors. Helping are the Asst. Baker, Baker Trainees and Baker Utilities. Reports to the Executive Chef. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage.

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ONBOARD PERSONNEL Requirements: • Graduate of culinary school preferred. • Culinary background with restaurant/hotel experience and/or onboard experience. Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line. Chef:

Supervises other cooks, bakers, pastry cooks, cleaners and provisions. Food preparation and cooking responsibilities as directed by the Executive Chef Maintains highest possible food standards set by the company. Reports to the Executive Chef. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 2-3 years experience on board and/or hotel and restaurant experience. • Culinary School graduate. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

Crew Chef:

Food preparation and cooking responsibilities for the crew as directed by the 1st cook. Maintains highest possible food standards set by the cruise line. Reports to the Executive Chef. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Culinary background with restaurant/hotel experience and/or onboard experience. • Graduate of culinary school preferred. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

Executive Chef:

The Executive Chef is responsible for all facets regarding food service operation onboard, including technical and administrative duties. Supervises the duties of all kitchen personnel, consistently operate under the rules and regulations of the Centers for Disease Control, and provide guests and the crew with high quality cuisine. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Culinary School graduate. • Management experience. • Familiar with food products, purchasing, accounting and cost calculations. Salary Range: $3,000-$4,000 U.S. dollars a month, depending on Cruise Line.

Sous Chef:

Together with the Executive Chef, in charge of the overall galley operation. Responsible for maintaining and improving all established food quality standard. Reports to the Executive Chef. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Minimum 4-5 years experience in secondary positions on board and/or hotel and restaurant experience of no less than 5 years. • Graduate from an accredited culinary school. • Managerial experience. Salary Range: $2,500-$3,500 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL Pastry Chef (Chef Partie):

Responsible for the supervision of the pastry staff. Oversees the developing creating, and preparing of all the pastries. Maintains high standards as set forth by the company. Supervises cleaning and maintenance of assigned areas. Reports to the Executive Chef. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Culinary background with restaurant/hotel experience or prior experience or position onboard. • Graduate from an accredited culinary school preferred. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

Ice Carver:

Makes all the ice sculptures onboard, which are used for decoration of buffets, gala dinners, etc. May also have additional duties in galley. Reports to the Executive Chef. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Highly skilled ice carvers with prior background. Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line.

Provision Master/ Storekeeper:

Responsible for the storage, ordering and distribution of all food supplies. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Food & Beverage. Requirements: • Food and Beverage experience. • Accounting skills required. Salary Range: $1,500-$2,500 U.S. dollars a month, depending on Cruise Line.

HOUSEKEEPING DEPARTMENT The Housekeeping Department incorporates a large personnel to assure excellent passenger service, cleanliness of the vessel, passenger cabins, linens, laundry, personal passenger request, comfort, room service. This Department is similar to managing a major five-star hotel. Except for the Management, the salaries are low; yet, the guests are required on a majority of the major cruise lines to tip the personnel a percentage set by the cruise lines. In many cases, the guests will tip higher than expected, depending on the service received. Room and Board, PI Medical Insurance is included. Excellent advancement in this department. Chief Housekeeper:

Responsible for the housekeeping department. Manages staff, scheduling, cleanliness of all passenger cabins, and public areas with the exception of the dining room, offices, and crew areas. Maintains inventory, requisitioning, care of equipment. Supervises cabin service, room service, bar service and bell service. Responsible for passenger baggage handling and distribution to and from cabins at the beginning and end of the cruise. Reports to the Hotel Manager. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser/Hotel/Housekeeping. Requirements: • Managerial experience. • Minimum 3-5 years professional hotel experience. Salary Range: $2,500-$3,500 U.S. dollars a month, depending on Cruise Line.

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ONBOARD PERSONNEL Assistant Chief Housekeeper:

Supervises day to day operations of the department as directed by the Chief Housekeeper. In charge of staff training and scheduling, inspection and evaluation of passenger cabins to insure high standards by staff; supervises cleaning of public areas with the exception of the dining room, offices, and crew areas; maintain inventory, requisitioning, care of equipment; supervises cabin services; room service, bar service and bell service as directed by chief housekeeper. Responsible for the passenger baggage handling and distribution to and from cabins at the beginning and end of the cruise. Reports to the Chief Housekeeper. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser/Hotel/Housekeeping. Requirements: • Managerial experience. • Minimum 3 years professional hotel experience. Salary Range: $2,000-$2,500 U.S. dollars a month, depending on Cruise Line.

Bellman:

Delivers messages, provides room service and acts as a general valet. Reports to the Bell Captain or the Chief Housekeeper. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser/Hotel/ Housekeeping. Requirements: • Professional hotel experience and/or onboard ship experience. • Possess an outgoing personality, people-oriented, knowledge of social etiquette, courteous and friendly attitude. Salary Range: $1,000-$1,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

Bellman (Captain):

Responsible for the efficient operation of the Bell Room. Supervises the bellboys and ensures the guests' correct attention. Supervises bell staff, handles passenger special requests, delivery of room service meals, delivery of gifts and flowers, assist with baggage distribution. Reports to the Chief Housekeeper. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Purser/Hotel/Housekeeping. Requirements: • Professional hotel experience and/or onboard ship experience. Salary Range: $2,000-$2,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

Chief Cabin Steward/Stewardess:

Supervises assigned station of cabins and cabin stewards/stewardesses as directed by the Chief Housekeeper. Inspection and evaluation of passenger cabins to insure high standards by cabin stewards. Supervises cleaning of assigned station areas. Reports to the Chief Housekeeper. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Cabin Steward/Stewardess. Requirements: • Managerial experience preferable. • Minimum 3 years professional hotel experience and/or prior onboard ship experience. Salary Range: $2,000-$2,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

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ONBOARD PERSONNEL Cabin Steward/ Stewardess:

Responsible for making beds, cleaning bathrooms, vacuuming, and tending to the general cleanliness and neatness of guests' cabins. On some ships he/she may also serve breakfast in the morning or provide some other daylong room service such as fresh ice, drink set-ups, etc. Daily cleaning of assigned public areas, passenger laundry requests, and maintain cleanliness of comfort areas. Reports to the Chief Housekeeper. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Cabin Steward/Stewardess. Requirements: • Professional hotel experience and/or prior onboard ship experience. Salary Range: $1,000-$1,500 U.S. dollars a month plus gratuities, depending on Cruise Line.

MEDICAL DEPARTMENT Responsible for medical care of the guests and crew. Staffed by Physician, Nurse and sometimes a Dentist. Medical personnel are classified as Officers. Private accommodations. Excellent Salary. Singe stateroom. Agencies or the cruise line in-house marine medical department staffs these positions. Usually classified under the Deck Department. Check the Cruise Line Profile and Concessionaires Section of this manual. Physician/ Medical Officer Onboard:

The Ship's Physician serves as the Chief Medical Officer and is responsible for the health of up to 3,500 guests and crewmembers on board each ship. Conducts 2-hour clinic in the morning and one in the afternoon assessing and treating all guests and crew who request or require a consultation. Must be available by pager or phone for emergencies on a 24-hour basis while on board. Orders and may perform available diagnostic tests and procedures appropriate for the presenting problem. Prescribes appropriate medications utilizing the ship's formulary. Orders and records controlled substances in accordance with D.E.A. regulations. Treats, documents, and reports communicable or potentially communicable illnesses as mandated or requested by USPH and the CDC. Determines need for shore side specialty consultation and/or transfer of seriously ill guests or crew, and coordinates this with rest of shipboard medical team. Confers with Crew Nurse to arrange cost-effective shore side specialty consultation or care for shipboard crewmembers. Shares departmental administrative responsibilities with Lead Nurse. Reports to Hotel Manager and Captain. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Medical. Requirements: • Valid passport • Graduate of an accredited school of medicine, with a current license in the United States or Canada. • Post-graduate clinical training in emergency medicine, with minimum 2-3 years of clinical experience. • Board certification in emergency medicine (for US MD's) or FRCPC or CCFP EM certification or equivalent (for Canadian MD's). • Ability to treat and stabilize critically ill or injured patients, including but not limited to: central line placement, chest tube placement, intubations, suturing, reduction of dislocated hips or shoulders, EKG and x-ray interpretation. • Ability and experience in giving IV thrombolytics for MI's. • Ability to efficiently conduct a busy outpatient clinic and document appropriately and completely.

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ONBOARD PERSONNEL • Recent hands-on patient care experience. • Current certification as an ACLS (Advanced Cardiac Life Support) provider or ABEM certification. ATLS certificate highly recommended. • Some experience or aptitude to learn simple laboratory procedures and operation of an X-ray machine. • Ability to function with some autonomy in dispensing medications, doing procedures, and providing appropriate patient teaching. • Excellent physical health and evidence of a positive mental attitude, and an ability to work and communicate with people in a closed, intense environment, while providing effective leadership. • Able to sail for a minimum of two consecutive weeks per year. Salary Range: $4,000-$5,000 U.S. dollars a month, depending on Cruise Line. Registered Nurse:

Provides nursing care to guests and crew on board ship during established clinic hours, and is on call at all times for emergent/urgent medical needs. Assesses and triages all guests and crew who require or request consultation. Provides inpatient-nursing care to all passenger and crew admitted to the ship's infirmary. Able to independently start treatment and stabilize serious/critical patients in emergent situations, e.g. insert IV's, interpret EKG's, and administer IV cardiac medications per ACLS protocol. Maintains accurate and up-to-date documentation of care on the appropriate medical records. Performs diagnostic tests, X-Rays and treatments, and dispenses medications under physician's orders. Maintains an accurate inventory and dispensing record of controlled substances in accordance with D.E.A. regulations. Maintains an accurate and up-to-date log of all reported communicable or potentially communicable illnesses as mandated or requested by USPH and the CDC. Controls and maintains inventory of medical supplies per established procedural guidelines. Liaises with port agents to arrange shore side specialty consultations and/or transfer of seriously ill guests or crew. Liaises with Crew Medical Supervisor in corporate office to obtain cost-effective shore side specialty medical consultation or care for shipboard crewmembers. Staffed by cruise line in-house departments, concessionaires, or recruiting agencies: refer to the Cruise Line Profiles and Concessionaires Sections of this manual for Medical. Requirements: • Current U.S. or Canadian registered nurse licensure • Current Advanced Cardiac Life Support certification • 4 years emergency room or critical-care nursing experience Responsibilities: Salary Range: $2,000-$3,000 U.S. dollars a month, depending on Cruise Line.

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™ CRUISE LINE PROFILES ¾ CARNIVAL CRUISE LINE ¾ CELEBRITY CRUISES ¾ CLIPPER CRUISE LINE ¾ COSTA CRUISES ¾ CRYSTAL CRUISES ¾ CUNARD LINE / SEABOURN CRUISE LINE ¾ DISCOVERY CRUISES ¾ DISNEY CRUISE LINE ¾ FESTIVAL CRUISES/FIRST EUROPEAN CRUISES ¾ HOLLAND AMERICA LINE ¾ LOUIS CRUISE LINE (LCL) ¾ NORWEGIAN CRUISE LINE (NCL) ¾ ORIENT LINES ¾ P&O CRUISE LINE ¾ PRINCESS CRUISES ¾ RADISSON SEVEN SEAS CRUISES (RSSC) ¾ ROYAL CARIBBEAN INTERNATIONAL (RCI) ¾ ROYAL OLYMPIC CRUISES LTD. ¾ SEA ESCAPE CRUISES ¾ SILVERSEA CRUISES LTD. ¾ STAR CRUISES ¾ WINDJAMMER BAREFOOT CRUISES ¾ WINDSTAR CRUISES ¾ ADDITIONAL CRUISE LINES WORLDWIDE

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CARNIVAL CRUISE LINE 3655 NW 87th Avenue Miami, FL 33178-2428 USA 305-599-2600 (Job Line: 1-800-438-6744) SHIPS: Carnival Conquest Carnival Destiny Carnival Glory Carnival Legend Carnival Pride Carnival Spirit Carnival Triumph Carnival Victory Celebration Ecstasy Elation Fantasy Fascination Holiday Imagination Inspiration Jubilee Paradise Sensation

CREW:

GUESTS:

1,160 1,050 1,160 930 930 930 1,100 1,100 670 920 920 920 920 660 920 920 670 920 920

2,974 2,642 2,974 2,124 2,124 2,124 2,758 2,758 1,486 2,052 2,052 2,052 2,052 1,452 2,052 2,052 1,486 2,052 2,052

DESTINATIONS: Alaska, Canada, Caribbean, Panama Canal, Hawaii and Mexico. INFORMATION: Parent company is Carnival Corporation. International Crew and American Staff. Excellent opportunity for American Employment in all departments. Large Youth Program.

DEPARTMENTS: ART AUCTIONEER: ACCOUNTING: BACKSTAGE/ LIGHT/ SOUND: BANDS/ MUSICIANS/ SHOWS/ SOLOISTS: BEAUTY SALON & SPA: CASINO: DANCERS: DECK & ENGINE: DJ/ INTERNATIONAL HOST/ SOCIAL HOST:

Concessionaire: Park West Galleries Simon Johnson, Supervisor of Shipboard Accounting Mail-Stop: MSOA630N. Fax: 305-406-6261 Tim Cabral, Entertainment Technical Supervisor

Robert King, Entertainment Department Concessionaire: Steiner Transocean, Ltd. Concessionaire: Carnival Corporation Casino Recruitment Chris Unstead, Entertainment Department Pablo Gutierez, Personnel Manager John Buccafusco, Cruise Staff Supervisor E-mail: [email protected] Tel: 305-599-2600 ext. 13031. Fax: 305-406-4905 ENTERTAINERS: Chris Prideaux, Entertainment Supervisor FOOD & BEVERAGE: Concessionaire: Attn: Personnel, Seachest Associates GIFT SHOP: Concessionaire: Starboard Holdings Ltd. GOLF INSTRUCTOR: Concessionaire: Elite Golf Cruises Inc. INTERNET: Concessionaire: Maritime Telecommunications Network MEDICAL: Dr. Moses Hertzenhorn, Medical Coordinator PRODUCTION SHOWS: Kerry Stables, Production Manager PURSER: Glenn Fusfield, Hotel Operations Director SHORE EXCURSION: Nico Cascais, Tour Operations Director. Fax: 305-406-4904 YOUTH COUNSELORS: Rene Wallach, Camp Carnival Supervisor. Fax: 305-406-8645 ALL OTHER DEPARTMENTS SEND RESUME TO: Carnival Cruise Line, Attn: Human Resources Department 54

CELEBRITY CRUISES 1050 Caribbean Way Miami, FL 33132-2601 USA 305-539-6000 (Fax: 305-539-6168) SHIPS: Century Constellation Galaxy Horizon Infinity Mercury Millennium Summit Zenith

CREW: 909 900 909 642 997 909 999 900 642

GUESTS: 1,750 1,950 1,870 1,374 1,950 1,870 1,950 1,950 1,374

DESTINATIONS: Alaska, Bermuda, Caribbean, Europe, Hawaii, Mexico, Panama Canal, South America and Transatlantic. Private Island: Catalina, Dominican Republic. INFORMATION: Parent company is Royal Caribbean International. International Crew/Staff. Ship-Shape-Fitness Program. Lecturer Program. Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Park West Galleries

ASST. CRUISE DIRECTOR/ CRUISE STAFF/ DJ/ ENTERTAINMENT:

Michael Thomas, Director of Entertainment E-mail: [email protected] Fax: 305-982-2403

BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

FOOD & BEVERAGE:

Concessionaire: Apollo Ship Chandlers

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

LECTURES:

Concessionaire: The Working Vacation Inc.

MEDICAL:

Attn: Shipboard Human Resources Dept. Fax: 305-539-3939 Concessionaire: Ocean Images

PHOTOGRAPHY: PRODUCTION SHOWS:

Leann Thomas, Special Entertainment Productions Fax: 305-982-2402

PURSER:

Attn: Shipboard Human Resources Dept. Fax: 305-539-3939 Concessionaire: To Sea With Z

SOCIAL HOST: SHORE EXCURSION:

Attn: Nancy Gomez E-mail: [email protected] Fax: 305-579-0193

ALL OTHER DEPARTMENTS SEND RESUME TO: Attn: Shipboard Human Resources Dept. Fax: 305-539-3939 or Dietmar Wertanzl, Senior Vice-President of Fleet Operations E-Mail Resume: [email protected] 55

CLIPPER CRUISE LINE 11969 Westline Industrial Drive St. Louis, Missouri 63146-3220 USA Tel: 800-325-0010 or 314-655-6700 (Fax: 314-655-6670)

SHIPS: Clipper Adventurer Clipper Odyssey Nantucket Clipper Yorktown Clipper

CREW: 72 72 32 40

GUESTS: 122 128 100 138

DESTINATIONS: Worldwide. INFORMATION: Parent company is Clipper Cruise Line and Sister Company is INTRAV. Registered in the U.S. U.S. Crew/Staff. 21 years of age minimum. Naturalists, Historians, Geologist, Environmental Educators, Wildlife authorities, and Eco-tourism experts have replaced variety shows and bingo. No casinos, disco or youth program. Officers work a 2-months-on/1-month-off rotation. Permanent staff works a 3-months-on/1-month-off rotation. Rotational staff works a 4-month or 1-year rotation

DEPARTMENTS: BEAUTY SALON:

Global HR Services Attn: Human Resources/Hairdresser

DECKHANDS:

Attn: Human Resources E-mail: [email protected]

ENGINEERS/MARINE OFFICERS:

Global HR Services E-mail: [email protected]

FOOD & BEVERAGE:

John Dalton, Vice President of Hotel Department

GIFT SHOP:

Global HR Services/Gift Shop

HISTORIAN/ NATURALIST:

Laurie LaChance, Lecture/Expedition Staff Coordinator Fax: 314-655-6674

HOUSEKEEPERS:

Attn: Human Resources E-mail: [email protected]

PHYSICIANS:

Sue Guzek/Captain Dan Ahrens, Fax: 314-727-0908

ALL OTHER DEPARTMENTS SEND RESUME TO: Global HR Services Attn: Laura Ayer Human Resources Manager Fax: 314-655-3960 E-mail: [email protected]

56

COSTA CRUISES Costa Crociere S.p.A. Via XII Ottobre, 2 16121 Genoa, Italy Tel: +39 010 54 83 1 (Fax: +39 010 54 83 290) Job Line: 954-266-5645 SHIPS: Costa Allegra Costa Atlantica Costa Classica Costa Europa Costa Fortuna Costa Marina Costa Mediterranean Costa Romantica Costa Tropicale Costa Victoria

CREW: 450 850 650 600 1,100 395 850 650 510 800

GUESTS: 800 2,114 1,300 1,400 2,720 776 2,114 1,350 1,022 1,950

DESTINATIONS: Caribbean, Europe and Transatlantic. Private Island: Serena Cay, Dominican Republic INFORMATION: Parent company is Carnival Corporation. Italian and International Crew/Staff. Italian Theme. Golf Academy at Sea Program. Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Park West Galleries

BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

CASINO:

Concessionaire: Carnival Corporation Casino Recruitment

CRUISE STAFF/ DJ ENTERTAINMENT/ YOUTH COUNSELORS:

Gary Glading, Director of Entertainment Fax: 011-39-010-548-3680

FOOD & BEVERAGE:

Concessionaire: Canberra NV Cruise Ship Services

GENTLEMAN HOST:

Concessionaire: The Working Vacation Inc.

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

PRODUCTION SHOWS:

Concessionaire: Peter Gray Terhune Presents

PURSER:

Director of Personnel Fax: 011-377-920-50270

ALL OTHER DEPARTMENTS SEND RESUME TO: Costa Crociere S.p.A. Attn: Human Resources Via XII Ottobre, 2 16121 Genoa, Italy Tel: +39 010 54 83 1 Fax: +39 010 54 83 290 E-mail: [email protected]

57

CRYSTAL CRUISES 2049 Century Park East, Suite 1400 Los Angeles, CA 90067 USA 310-785-9300 (Job Line: 310-203-4450) SHIPS: Crystal Harmony Crystal Serenity Crystal Symphony

CREW: 545 635 545

GUESTS: 960 1,080 960

DESTINATIONS: Africa, Alaska, Australia, Canada, Caribbean, Mexico, Middle East, New England, Orient, Panama Canal, South America and Transatlantic. INFORMATION: Parent company is Nippon Yusen Kaisha Cruises. International Crew/Staff. Luxury Cruise Line. Theme Cruises. Lecturer Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Park West Galleries Concessionaire: Fine Art Wholesalers, Inc.

BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

CASINO:

Concessionaire: Caesars’ Palace at Sea

CLERGY/ GENTLEMAN HOST:

Attn: Human Resources

CRUISE STAFF: ENTERTAINMENT/ LECTURERS:

Bret Bullock, Vice-President of Entertainment Fax: 310-785-3891 E-mail: [email protected] Entertainment Department Tel: 310-203-4345. Fax: 310-785-3891

FITNESS/SPORTS DIRECTOR:

Concessionaire: Steiner Transocean, Ltd.

FOOD & BEVERAGE:

Toni Neumeister, Vice-President of F&B Operations

GENTLEMAN HOST:

Ms. Sheila Hoffman, Entertainment Department E-mail: [email protected] Attn: Gift Shop. Fax: 310-286-6614

GIFT SHOP: HOTEL/ PURSER: INTERNET:

Thomas Mazloum, Senior Vice-President of Hotel Operations Fax: 310-785-3891 Concessionaire: Computer University @ Sea

MEDICAL:

Attn: Marine Operations

PHOTOGRAPHY:

Concessionaire: Ocean Images

PRODUCTION SHOWS:

Production Show Singers & Dancers Crystal Cruises 555 S. San Rafael Ave. Pasadena, CA 91105 SHORE EXCURSION: Craig LaForest, Director of Land Programs Fax: 310-785-3891 ALL OTHER DEPARTMENTS SEND RESUME TO: International Cruise Management Agency (ICMA) Crystal Cruises P.O. Box 95 Attn: Myrna Glasberg Sentrum Director of Human Resources 0101 Oslo, Norway Fax: 310-785-3958 E-mail: [email protected] E-mail: [email protected] 58

CUNARD LINE LTD./ SEABOURN CRUISE LINE 6100 Blue Lagoon Drive, Suite 400 Miami, FL 33126 USA 1-800-728-6273 (Job Line: 305-463-3000) SHIPS: Caronia Queen Elizabeth II Queen Mary II Seabourn Legend Seabourn Pride Seabourn Spirit

CREW: 376 921 1,200 150 150 150

GUESTS: 655 1,500 2,620 208 208 208

DESTINATIONS: Worldwide. INFORMATION: Parent company is Carnival Corporation. Cunard & Seabourn Cruise Lines merged and consolidated the Seabourn Line to the Cunard main office in Miami. The fleets will keep their separate identity: Seabourn vessels as luxury yachting and Cunard as cruise liners. Hiring personnel will be at the Cunard Office. British and International Crew/Staff. Theme Cruises. Lecturer Program. Youth Program.

DEPARTMENTS: ART AUCTIONEER: ASST. CRUISE DIRECTORS/ DJ/ENTERTAINMENT/ INTERNATIONAL HOSTESS/ SPORTS DIRECTORS/ YOUTH COUNSELORS: BEAUTY SALON & SPA/ FITNESS INSTRUCTORS: BRIDGE INSTRUCTORS: CASINO: FOOD & BEVERAGE/ HOUSEKEEPING/ PURSER: FLORIST: GENTLEMEN HOST: GIFT SHOP: INFORMATION TECHNOLOGY: MUSICIANS: PHOTOGRAPHY: PRODUCTION SHOWS: SHORE EXCURSION:

Concessionaire: Fine Art Wholesalers, Inc. Martin Lilly, Director of Entertainment Tel: 305-463-3027 Dennis Sciortino, Entertainment Manager Fax: 305-463-3027 Tel: 305-463-3823 E-mail: [email protected] Concessionaire: Canyon Ranch Spa Club Concessionaire: Steiner Transocean, Ltd. Concessionaire: Goren Tours Concessionaire: Carnival Corporation Casino Recruitment Rolf Hensche, Corporate Manager – F&B Controller E-mail: [email protected] Fax: 305-463-3831 Concessionaire: Boat Blossums Concessionaire: The Working Vacation, Inc. Concessionaire: Harding Brothers Attn: Carlos. Tel: 305-463-3380 Jerry Ranger, G.A.W. Productions. Tel: 818-769-8765 Concessionaire: Image Photo Services, Inc. Concessionaire: Broadway Bound, Inc. Alberto Alibert, Manager of Land Programs Fax: 305-463-3040

ALL OTHER DEPARTMENTS SEND RESUME TO: Cunard Line, Ltd. Cunard Line, Ltd. Attn: Human Resources Department Attn: Fleet Personnel Department 6100 Blue Lagoon Drive, Suite 400 Mountbatten House 3rd Floor, Grosvenor Square Miami, FL 33126 Southampton, United Kingdom S015 2BF USA Tel: (01703) 716634 E-mail: [email protected] Fax: (01703) 634500

59

DISCOVERY CRUISES 1775 NW 70th Ave. Miami, FL 33126 USA Job Line: 305-597-0336, ext. 4605 (Fax: 305-593-8335) SHIPS: Discovery Sun

CREW: 550

GUESTS: 1,210

DESTINATIONS: Day and Evening Party Cruises and the Bahamas. INFORMATION: Parent company is Discovery Cruises. International Crew and American Staff. No Youth Program.

DEPARTMENTS: CASINO:

Concessionaire: Casino Austria Maritime

FOOD & BEVERAGE:

Concessionaire: Apollo Ship Chandlers

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

PHOTOGRAPHY:

Attn: Human Resources Department

ALL OTHER DEPARTMENTS SEND RESUME TO: Discovery Cruises Attn: Human Resources Department 1775 NW 70th Ave. Miami, FL 33126 USA E-mail: [email protected]

60

DISNEY CRUISE LINE 210 Celebration Way, Suite 200 Celebration, FL 34747 USA (Job Line: 407-566-7447) SHIPS: Disney Magic Disney Wonder

CREW: 950 950

GUESTS: 2,400 2,400

DESTINATIONS: Caribbean and Bahamas. Private Island: Castaway, Bahamas. INFORMATION: Parent company is Disney Cruise Line. International Crew and American Staff. One of the largest spa and fitness centers. Staffs the largest youth counselor’s program. Minimum age 21. Must possess good English skills and obtain a US Passport or US Visa.

DEPARTMENTS: BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

DECK & ENGINE:

Attn: Human Resources, Source Code: JLDE

CRUISE DIRECTOR/ DEPUTY CRUISE DIRECTOR/ ENTERTAINMENT:

Cliff Perry, Director of Entertainment & Programming Attn: Entertainment, Source Code: JLEN Tel: 407-566-3656 Fax: 407-566-7575 Entertainment Auditions Hotline Tel: 407-566-7577

FOOD & BEVERAGE:

Attn: Human Resources, Source Code: JLFB Concessionaire: CTI – United Kingdom

HOUSEKEEPING:

Attn: Human Resources, Source Code: JLHP

INTERNET:

Concessionaire: Maritime Telecommunications Network

MERCHANDISE:

Attn: Human Resources, Source Code: JLRP

MUSICIANS:

Attn: Bob Sigler, Tel: 702-255-2087

PHOTOGRAPHY:

Concessionaire: Image Photo Services, Inc.

PROGRAMMING:

Attn: Human Resources, Source Code: JLRP

PURSERS:

Attn: Human Resources, Source Code: JLHP

RECREATION:

Attn: Human Resources, Source Code: JLRP

ALL OTHER DEPARTMENTS SEND RESUME TO: Disney Cruise Line Attn: Human Resources P.O. Box 10165 Lake Buena Vista, FL 32830-0165 USA Note: Include Source Code with all resumes

61

FESTIVAL CRUISES/FIRST EUROPEAN CRUISES 99 Akti Miaouli Street Piraeus, 185 38 Greece Tel: 30 1 45 98 500 (Fax: 30 1 42 90 170) SHIPS: Azur Balero European Stars European Vision Flamenco Mistral

CREW: 350 350 711 711 350 470

GUESTS: 720 900 1,500 1,500 800 1,200

DESTINATIONS: Baltic Sea, Canary Islands, Caribbean, Egypt, Greece, Israel, Scandinavia, Spain and Turkey. INFORMATION: Parent company is Festival Cruise Lines. Headquarters is in Piraeus, Greece. Marketed in United States as FIRST EUROPEAN CRUISES. Multi-language crew and Greek officers.

DEPARTMENTS: BEAUTY/SPA:

Attn: Maria E-mail: mary.mecurios@festivalcruises

BOUTIQUE/SHOPS:

Attn: Maria E-mail: mary.mecurios@festivalcruises

CRUISE STAFF:

Attn: Maria E-mail: mary.mecurios@festivalcruises

FOOD & BEVERAGE:

Attn: Emiliano E-mail: [email protected]

HOUSEKEEPERS:

Attn: Maria E-mail: mary.mecurios@festivalcruises

INTERNET COORDINATOR:

Attn: Maria E-mail: mary.mecurios@festivalcruises

PHOTOGRAPHY:

Attn: Maria E-mail: mary.mecurios@festivalcruises

PURSER:

Attn: Maria E-mail: mary.mecurios@festivalcruises

SHIP BOARD HOTEL:

Attn: Maria E-mail: mary.mecurios@festivalcruises

SHORE EXCURSION:

Attn: Maria E-mail: mary.mecurios@festivalcruises

YOUTH ANIMATOR:

Attn: Maria E-mail: mary.mecurios@festivalcruises

ALL OTHER DEPARTMENTS SEND RESUME TO: Festival Cruises/First European Cruises Human Resources Department 99, Akti Miaouli Street 185 38 Piraeus, Greece E-mail: mary.mecurios@festivalcruises 62

HOLLAND AMERICA LINE 300 Elliot Avenue West Seattle, WA 98119 USA 206-281-3535 (Fax: 206-298-3899) Job Line: 206-286-3496 SHIPS: Amsterdam Maasdam Noordam Oosterdam Prinsedam Rotterdam V1 Ryndam Statendam Veendam Volendam Zaandam Zuiderdam

CREW: 580 590 530 800 460 675 590 590 580 640 600 800

GUESTS: 1,200 1,600 1,300 1,848 800 1,200 1,600 1,600 1,250 1,770 1,440 1,848

DESTINATIONS: Worldwide. Private Island: Half Moon Cay, Bahamas. INFORMATION: Parent company is Carnival Corporation. Dutch/International Crew and American Staff. Multiple Languages-Strongly Preferred. Theme cruises. Lecturer Program. Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Park West Galleries

BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

BRIDGE INSTRUCTORS:

Concessionaire: Lecturers International

CASINO:

Concessionaire: Carnival Corporation Casino Recruitment

CLERGY CATHOLIC PRIESTS:

Fr. Michael Harriman St. Cecilia's Church 2555 17th Avenue San Francisco, CA 94116-3099 USA Tel: 415-731-5214. Fax: 415-661-2957 Or Fr. Richard Gallagher 5809 S. 234th Place Kent, WA 98032 USA Tel: 253-813-9984

CLERGY PROTESTANT MINISTERS:

Concessionaire: Lectures International

CLERGYRABBIS:

Concessionaire: Bramson Entertainment Bureau

DECK & ENGINE:

Attn: Human Resources

ENTERTAINMENT/ LECTURERS:

Cheryl Fleur, Entertainment Manager www.hollandamericaentertainment.com Continued…

63

HOLLAND AMERICA LINE 300 Elliot Avenue West Seattle, WA 98119 USA 206-281-3535 (Fax: 206-298-3899) Job Line: 206-286-3496

FOOD & BEVERAGE:

Hans Brinkhoff, Director of Food & Beverage Operations

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

ACD/CRUISE STAFF HOST/ INTERNATIONAL/ CRUISE STAFF:

John-Michael Scurio, Entertainment Dept. Manager, On Board Programming Fax: 206-281-0352 E-mail: [email protected]

HOTEL MANAGEMENT:

Holland American Line, Attn: Dept. BB

INTERNET:

Concessionaire: Maritime Telecommunications Network

LIGHTING:

Holland American Line, Attn: Production Manager

MEDICAL:

Sally Van Boheeman, Medical Department E-mail: [email protected] Fax: 206-285-1168

MUSICIANS:

Jerry Quesada, Music Department Manager

PHOTOGRAPHY:

Concessionaire: Image Photo Services, Inc.

PRODUCTION SHOWS:

Concessionaire: Anita Mann Productions Concessionaire: Stiletto Entertainment

PURSER:

Bill Bengston, Manager of Human Resources Fax: 206-298-3899

SHORE EXCURSION:

Sheila Kristensen Shore Excursion Administrative Assistant Fax: 206-281-5192

SOCIAL HOST:

Concessionaire: To Sea With Z

SOUND/ STAGE:

Attn: Production Manager

YOUTH COUNSELORS:

Entertainment Dept. Manager of Passenger Programs Operations

ALL OTHER DEPARTMENTS SEND RESUME TO: Holland American Line Westours Inc. Attn: Human Resources E-mail: [email protected]

64

LOUIS CRUISE LINE (LCL) 150A Franklin Roosevelt & Omonias Ave. P.O.Box 5612 3045 Limassol, Cyprus (Fax: 25573320) SHIPS: M/S Ausonia M/S Calyso M/S Emerald M/S Princesa Marissa M/S Princesa Amorsa M/S Princesa Cypria M/S Sapphire M/S Serenade

CREW: 250 225 550 400 120 275 300 350

GUESTS: 620 596 1,153 853 354 733 650 739

DESTINATIONS: Greek Islands, and Mediterranean. INFORMATION: Parent company is Louis Cruise Lines. Greek Officers and International Crew.

DEPARTMENTS: BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

CASINO:

Louis Cruise Lines, Attn: Fleet Personnel International Concessionaire: Casino Austria International US Concessionaire: Casino Austria Maritime

FOOD & BEVERAGE:

Louis Cruise Lines, Attn: Fleet Personnel International Concessionaire/ Recruiting Agency: VIP International

HOTEL:

Louis Cruise Lines, Attn: Fleet Personnel International Concessionaire/ Recruiting Agency: VIP International

INTERNET:

Concessionaire: Maritime Telecommunications Network

PURSER:

Louis Cruise Lines, Attn: Fleet Personnel International Concessionaire/ Recruiting Agency: VIP International

ALL OTHER DEPARTMENTS SEND RESUME TO: Louis Cruise Line Attn: Fleet Personnel 150A Franklin Roosevelt & Omonias Ave., P.O.Box 5612 3045 Limassol, Cyprus Fax: 25573320 E-mail: employment@louisecruises

65

NORWEGIAN CRUISE LINE (NCL) 7665 Corporate Center Drive Miami, FL 33126 USA 305-436-4000 (Fax: 305-436-4138) SHIPS: Norway Norwegian Dawn Norwegian Dream Norwegian Majesty Norwegian Sea Norwegian Sky Norwegian Star Norwegian Sun Norwegian Wind

CREW: 920 700 614 570 630 800 700 800 614

GUESTS: 2,032 2,224 1,748 1,462 1,518 2,400 2,224 2,400 1,748

DESTINATIONS: Alaska, Asia, Australia, Bermuda, Canada/New England, Caribbean, Europe, Hawaii, Panama Canal, South America and South Pacific. Private Island: Great Stirrup Cay, Bahamas. INFORMATION: Parent company is Star Cruises and NCL America. Norwegian Crew and International Staff. Sports Afloat Theme Cruises/Programs. Dive-program: Dive-In Snorkel Adventure. Youth Program.

DEPARTMENTS: ART AUCTIONEER: BEAUTY SALON & SPA: CASINO:

Concessionaire: Park West Galleries Concessionaire: Fine Art Wholesalers, Inc. Concessionaire: Steiner Transocean, Ltd.

GIFT SHOP:

Casino Personnel Department E-mail: [email protected] Peter Grant, Cruise Programs Fax: 305-436-4158 E-mail: [email protected] Sue Carper, Entertainment Director. Fax: 305-436-4158 Concessionaire: Defade Talent Agency Concessionaire: Starboard Holdings Ltd.

INTERNET:

Concessionaire: Maritime Telecommunications Network

MUSICIANS:

Michael Suman. Tel: 305-463-4683 E-mail: [email protected] Concessionaire: Transocean Photo Service Concessionaire: Showtime Pictures

CRUISE STAFF/ FITNESS INSTRUCTURE: ENTERTAINMENT:

PHOTOGRAPHY: PRODUCTION SHOWS: PURSER:

Keith Cox, Vice President of Entertainment Concessionaire: Jean Ann Ryan Productions, Inc. Michael Pagella, Personnel Administrator Toni Gartlant, Manager of Hotel Employees

SCUBA/SNORKLING INSTRUCTORS/ SHORE EXCURSION:

Linda Vazquez, Ship Personnel Fax: 305-436-4110 E-mail: [email protected]

SOCIAL HOST:

Concessionaire: To Sea With Z

YOUTH COUNSELOR:

Francine Taylor. Tel: 305-436-4000 ext. 4487

ALL OTHER DEPARTMENTS SEND RESUME TO: Attn: Ship Personnel Dept. E-mail: [email protected] - Re: "Shipboard Employment" E-mail: [email protected] - “Shipboard Personnel” 66

ORIENT LINES 1510 SE 17th St. Fort Lauderdale, FL 33316 USA 954-527-6660 or 800-333-7300 SHIPS: M/V Crown Odyssey M/V Marco Polo

CREW: 500 350

GUESTS: 1,025 826

DESTINATIONS: Worldwide. INFORMATION: Parent company is Star Cruises. Scandinavian/Filipino Crew and International Staff. Lecturer Program. No Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Fine Art Wholesalers, Inc.

BEAUTY SALOON & SPA:

Concessionaire: Mandara Spa

GENTILEMAN HOST:

Concessionaire: The Working Vacation Inc.

INTERNET:

Concessionaire: Maritime Telecommunications Network

PHOTOGRAPHY:

Concessionaire: Images Photos, Inc.

PRODUCTION SHOWS:

Concessionaire: Paramount Show Services

ALL OTHER DEPARTMENTS SEND RESUME TO: Orient Lines Personnel Department London Office 38 Parks Street London, England W1Y 3PF Tel: 011-441-714-097-500

67

P&O CRUISE LINE Richmond House, Terminus Terrace Southampton, S014 3PN, United Kingdom Tel: + 44 (0) 23 8052 5252 (Fax: +44 (0) 23 8052 5253) SHIPS: Adonia Aurora Oceana Oriana

CREW: 850 940 900 760

GUESTS: 1,950 1,878 2,022 1,810

DESTINATIONS: Worldwide cruises, Atlantic Islands, Baltic, Caribbean, Iceland, Mediterranean and Norwegian Fjords. INFORMATION: Parent company is Carnival Corporation. P&O Princess is the parent company of Carnival Corporation. (London and United States), P&O Holidays (Australia), Seetours International (Germany), Swan Hellenic Cruises (United Kingdom), and Aida (Germany).

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: The PPI Group

BEAUTY SALON & SPA:

Concessionaire: Harding Brothers

CASINO:

Concessionaire: Greater Atlantic Holdings

FOOD & BEVERAGE/ HOUSEKEEPERS:

International Concessionaire/Recruiting Agency: VIP International

IT/TECHNICAL DEPT.:

Karen Stokoi, Recruitment Assistant E-mail: [email protected]

NURSES:

Chris Green, Fleet Personnel E-mail: [email protected] P&O Cruises Operations, Photography Personnel P.O. Box 4068 Sydney, NSW 2263 Dr. Grant Tarling, MB. Bch., Medical Director E-mail: [email protected]

PHOTOGRAPHY: PHYSICIANS:

ALL OTHER DEPARTMENTS SEND RESUME TO: P&O Cruise Line Attn: Fleet Personnel Note: Enclose self-addressed envelope and International Reply Coupon

68

PRINCESS CRUISES Attn: Fleet Personnel Department 24844 Avenue Rockefeller Santa Clara, CA 91355-4999 USA 661-753-0000 (Fax: 661-753-0133) SHIPS: Coral Princess Dawn Princess Golden Princess Grand Princess Island Princess Pacific Princess Royal Princess Golden Princess Sea Princess Star Princess Tahitian Princess

CREW: 900 900 1,100 1,100 900 370 500 1,100 900 1,100 370

GUESTS: 1,950 1,950 2,600 2,600 1,950 680 1,200 2,600 1,950 2,600 680

DESTINATIONS: Worldwide. Private Islands: Princess Bay, Genadines & Princess Cay, Bahamas. INFORMATION: Parent company is Carnival Corporation. British/Italian Crew and International Staff. Theme Cruises. Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Susan Tobash, Fine Arts Department Tel: 800-388-5306

BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

BOUTIQUES:

Attn: Personnel Department

CASINO:

Melissa Tabarez, Casino Department Fax: 661-753-0131

DECK & ENGINE:

Steve Morton-Smith, Vice President of Hotel Personnel

DJ/ RECREATIONAL STAFF/ SOCIAL HOST/ YOUTH COUNSELORS:

J.P. Malric - Fleet Personnel Fax: 661-753-2825 E-mail: [email protected]

ENTERTAINMENT:

Richard Park, Director of Entertainment Concessionaire: Defade Talent Agency

FOOD & BEVERAGE:

Attn: Shipboard Hotel Operations

BOUTIQUES:

Concessionaire: Harding Brothers

LECTURERS:

Concessionaire: Posh Talks

MEDICAL:

Carolyn Assaf, Fleet Medical Administrator Fax: 661-753-0121

PRODUCTION SHOWS:

Concessionaire: Peter Grey Terhune Presents

PURSER:

Paul Boxall, Hotel Operations

SHORE EXCURSION:

Maria Osssa, Manager of Shore Excursions. Fax: 661-753-0164 E-mail: [email protected]

ALL OTHER DEPARTMENTS SEND RESUME TO: Princess Cruise Line Attn: Fleet Personnel Department/Recruitment Department E-mail: [email protected] 69

RADISSON SEVEN SEAS CRUISES (RSSC) 600 Corporate Drive, Suite 410 Ft. Lauderdale, FL 33334 USA 800-477-7500 (Fax: 954-772-3689) SHIPS: Paul Gauguin Radisson Diamond Song of Flower Seven Seas Mariner Seven Seas Navigator Seven Seas Voyager

CREW: 202 220 114 441 308 441

GUESTS: 320 350 180 700 490 700

DESTINATIONS: Worldwide. INFORMATION: Parent company is Radisson Seven Seas Cruises. Norwegian Crew and International Staff. Luxury Cruise Line. Official Cruise Line of the PGA of America. Golf Pros and Programs. Dive Program. Bridge Instructors. No Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: The PPI Group

BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

BRIDGE INSTRUCTORS/ ENTERTAINMENT/ SOCIAL HOST/ YOUTH COUNSELORS:

Paul McEvoy Director of Entertainment Fax: 954-772-3689 E-mail: [email protected]

CASINO:

Concessionaire: Casino Austria Maritime

DECK & ENGINE:

Attn: Manager of Human Resources

DIVE PROGRAM/ SHORE EXCURSIONS: GENTLEMAN HOST:

Tim Harwood Director of Shore Excursion Program Fax: 954-776-2283 E-mail: [email protected] Concessionaire: The Working Vacation, Inc.

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

MEDICAL:

Attn: Olga Strand

PHOTOGRAPHY:

Concessionaire: Image Photo Services, Inc.

PRODUCTION SHOWS:

Concessionaire: Peter Grey Terhune Presents

PURSER:

Attn: Manager of Human Resources

ALL OTHER DEPARTMENTS SEND RESUME TO: V SHIPS LEISURE – “L’AIGUE MARINE”. 24 Av. de Fontvieille. P.O. Box 639 MC 98013 Monaco Cedex Tel: 377.92.05.12.36. or 12.46 / Fax: 337.92.05.11.69 E-mail: [email protected] / www.vships.com

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ROYAL CARIBBEAN INTERNATIONAL (RCI) 1050 Caribbean Way Miami, FL 33132-2601 USA 305-539-6000 (Fax: 305-539-3938) SHIPS: CREW: GUESTS: Adventurer of the Seas 1,185 3,200 Brilliance of the Seas 800 2,000 Enchantment of the Seas 760 2,440 Explorer of the Seas 1,185 3,114 Grandeur of the Seas 760 2,440 Legend of the Seas 735 2,066 Mariner of the Seas 1,180 3,114 Majesty of the Seas 800 2,354 Monarch of the Seas 800 2,354 Nordic Empress 685 2,005 Radiance of the Seas 859 2,100 Rhapsody of the Seas 784 2,418 Sovereign of the Seas 800 2,276 Serenade of the Seas 859 2,100 Splendour of the Seas 726 2,074 Vision of the Seas 783 2,400 Voyager of the Seas 1,120 3,840 DESTINATIONS: Alaska, Asia, Australia, Bahamas, Bermuda, Canada, Caribbean, Europe, Hawaii Mexico, Middle East, Pacific Northwest and Panama Canal. Private Islands: Labadee, Haiti & Coco Cay, Bahamas. INFORMATION: Parent company is Royal Caribbean International. International Crew/Staff. Sports Afloat & Golf Ahoy. Lecturer Program. Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Park West Galleries

BEAUTY SALON & SPA:

Concessionaire: Steiner Transocean, Ltd.

CASINO/ PURSER:

Lisa Cearnal, Employment Specialist. Fax: 305-539-3938

CRUISE STAFF:

Ron Gottschalk, Cruise Programs. Fax: 305-358-9295

ENTERTAINMENT:

Peter Compton, Associate Vice President Fax: 305-358-9295 Concessionaire: Defade Talent Agency

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

LECTURES:

Lynn Mitchell, Director of Lecturers. Tel: 305-539-6875 Concessionaire: Posh Talks Concessionaire: The Working Vacation Inc.

MEDICAL:

Nurses: Medical Marine, Rosa Navarro Physicians: Medical Marine, Dr. Grobroe

PHOTOGRAPHY:

Concessionaire: Image Photo Services, Inc.

SHORE EXCURSION:

Trish Ng-a-Mann, Manager of Shore Excursions Fax: 305-579-0193

YOUTH COUNSELORS:

Charlie McDonald, Youth Program Specialist Fax: 305-359-9295

ALL OTHER DEPARTMENTS SEND RESUME TO: Attn: Shipboard Human Resources Fax: 305-539-3938 71

ROYAL OLYMPIC CRUISES, LTD. 805 Third Avenue New York, NY 10022-7513 USA 800-872-6400 (Fax: 888-662-6237) SHIPS: Olympia Countess Olympia Explorer Olympia Voyager Stella Oceanis Stella Solaris Triton World Renaissance

CREW: 350 360 360 150 320 315 235

GUESTS: 840 836 840 300 620 620 455

DESTINATIONS: Mediterranean and South America. INFORMATION: Parent company is Royal Olympic Cruises. Greek Crew and International Staff. Multiple languages preferred. Lecture Program. Theme Cruises. Youth Program will be offered only on Olympic Voyager. Two Greek cruise lines, Sun Line Cruises and Epirotiki Cruise Lines, joined in 1995 to form Athens-based Royal Olympic Cruises.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Fine Art Wholesalers, Inc.

CASINO:

Concessionaire: Greater Atlantic Holdings

ENTERTAINMENT:

Tim Castle, Director of Entertainment Fax: 212-688-2304

GENTLEMAN HOST:

Concessionaire: The Working Vacation, Inc.

PHOTOGRAPHY:

Concessionaire: Ocean Images

ALL OTHER DEPARTMENTS SEND RESUME TO: Royal Olympic Cruises Carol Papathanasiou Director Passenger Services & Entertainment E-mail: [email protected] or Vice President Human Resources Fleet Personnel 87 Akti Miaouli GR 185 38 Piraeus, Greece Fax: (301) 459 7020 E-mail: [email protected]

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SEA ESCAPE CRUISES 3045 N Federal Highway Ft. Lauderdale, FL 33306 USA 954-453-2200 (Fax: 954-453-6553) SHIPS: Island Adventure

CREW: 291

GUESTS: 1,100

DESTINATIONS: Bahamas. INFORMATION: Parent company is Sea Escape Cruises. International Crew/Staff. Casino/Party Cruise Line. Cruise to Nowhere. Theme Cruises. Youth Program. Camp Sea Escape.

DEPARTMENTS: CASINO:

Attn: John Ellis E-mail: [email protected]

CRUISE STAFF/ ENTERTAINMENT:

Attn: Steve Mcaleer E-mail: [email protected]

FOOD & BEVERAGE:

Concessionaire: Triton Cruise Services, Inc.

PHOTOGRAPHY:

Concessionaire: Trans Ocean Photos, Inc.

ALL OTHER DEPARTMENTS SEND RESUME TO: Sea Escape Cruises Attn: Maritime Personnel 3045 N Federal Highway Ft. Lauderdale, FL 33306 USA

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SILVERSEA CRUISES LTD. 110 E. Broward Blvd. Ft. Lauderdale, FL 33301 USA 800-722-6655 (Fax: 954-522-4499) SHIPS: Silver Cloud Silver Shadow Silver Whisper Silver Wind

CREW: 196 220 220 220

GUESTS: 300 388 388 388

DESTINATIONS: Worldwide. INFORMATION: Parent company is Silversea Cruises. Italian Crew and International Staff. Luxury Cruise Line. All suite accommodations. “Silver Links” Golf Course Series.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Park West Galleries

BEAUTY SALON & SPA:

Concessionaire: Mandara Spa

CASINO:

Director of Shipboard Human Resources (Staffed by Italian Concessionaire)

DECK & ENGINE:

Attn: Shipboard Operations

ENTERTAINMENT/DJ INTERNATIONAL HOSTESS/ LECTURERS:

Michael Day, Director of Entertainment Fax: 954-713-4023 E-mail: [email protected]

FOOD & BEVERAGE:

Director of Shipboard Human Resources

GENTLEMAN HOST:

Concessionaire: The Working Vacation, Inc.

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

MEDICAL:

Stefano Pinna Manager of Marine & Safety Fax: 954-713-4023

PRODUCTION SHOWS:

Concessionaire: Walter Painter Company Concessionaire: Jean Ann Ryan Productions, Inc.

PURSER:

Camilla Bock Director of Shipboard Human Resources Fax: 954-522-4499

ALL OTHER DEPARTMENTS SEND RESUME TO: Silversea Cruise, Ltd. Attn: Camilla Bock Director of Shipboard Human Resources

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STAR CRUISES Star Cruises Terminal Pulau Indah, P.O.Box 288 42009 Pelabuhan Klang Selangor Darul Ehsan Malaysia SHIPS: MegaStar Aries MegaStar Taurus Star Pisces SuperStar Aries SuperStar Capricorn SuperStar Leo SuperStar Virgo

CREW: 100 80 900 350 350 1,000 1,000

GUESTS: 100 2,019 678 701 1,960 1,960

DESTINATIONS: Asia-Pacific region. INFORMATION: Parent company is Star Cruises Ltd. Parent company of Orient Lines and Norwegian Cruise Lines. Fourth largest Cruise Line.

DEPARTMENTS: CRUISE STAFF/ DJ/ SHORE EXCURSION:

Star Cruises Recruiting Department International Concessionaire/ Recruiting Agency: VIP International

FOOD & BEVERAGE:

Star Cruises Recruiting Department International Concessionaire/ Recruiting Agency: VIP International

HOTEL/HOUSEKEEPERS:

Star Cruises Recruiting Department International Concessionaire/ Recruiting Agency: VIP International

PHOTOGRAPHY:

Concessionaire: Trans Ocean Photos, Inc.

PURSER:

Star Cruises Recruiting Department International Concessionaire/ Recruiting Agency: VIP International

ALL OTHER DEPARTMENTS SEND RESUME TO: Human Resources - Recruitment Star Cruise Administrative Services Sdn Bhd (Co. No. 387793-P) Star Cruises Terminal, Pulau Indah, P.O.Box 288, 42009 Pelabuhan Klang, Selangor Darul Ehsan, Malaysia E-mail resume to: [email protected] Note: Send resume and passport photo

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WINDJAMMER BAREFOOT CRUISES 1759 Bay Road Miami Beach, FL 33139 USA 305-672-6453 800-327-2601 (Fax: 305-674-1219) SHIPS: M/V Amazing Grace S/V Flying Cloud S/V Legacy S/V Mandalay S/V Polynesia S/V Yankee Clipper

CREW: 44 28 43 31 45 30

GUESTS: 94 66 122 72 126 64

DESTINATIONS: Caribbean. INFORMATION: Parent company is Windjammer Barefoot Cruises. International Crew/Staff. Sailing ships. Youth Program on S/V Legacy only. No casino. Theme cruises.

DEPARTMENTS: ACTIVITIES:

E-mail: [email protected]

DECK & ENGINE:

E-mail: [email protected]

FOOD & BEVERAGE:

E-mail: [email protected]

PURSER:

Windjammer Barefoot Cruises Attn: Marc Burton, ext. 1369 E-mail: [email protected]

ALL OTHER DEPARTMENTS SEND RESUME TO: Windjammer Barefoot Cruises Attn: John Horn Personal Director 1759 Bay Road Miami Beach, FL 33139 USA Tel: ext. 1378 Fax: 305-674-1219 E-mail: [email protected]

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WINDSTAR CRUISES 300 Elliot Avenue. West Seattle, WA 98119 USA 206-281-3535 SHIPS: Wind Song Wind Spirit Wind Star Wind Surf

CREW: 90 90 90 188

GUESTS: 148 148 148 308

DESTINATIONS: Belize, Caribbean, Costa Rica, Greek Isles, Mediterranean, New Zealand, Panama Canal and Tahiti. INFORMATION: Parent company is Carnival Corporation. European Crew and International Staff. Luxury Sailing Ships. No Youth Program.

DEPARTMENTS: ART AUCTIONEER:

Concessionaire: Park West Galleries

BEAUTY SALON & SPA/ FITNESS:

Concessionaire: Steiner Transocean, Ltd.

CASINO:

Concessionaire: Carnival Corporation Casino Recruitment

ENTERTAINERS/ PASSENGER PROGRAMS:

Attn: Entertainment Department Entertainment Job Line Tel: 206 286 3499

GIFT SHOP:

Concessionaire: Starboard Holdings Ltd.

PHOTOGRAPHY:

Concessionaire: Image Photo Services, Inc.

ALL OTHER DEPARTMENTS SEND RESUME TO: Windstar Cruise Employment, Attn: Human Resources Department E-mail: [email protected]

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ADDITIONAL CRUISE LINES WORLDWIDE Adriatica di Navigazione S.p.A. Zattere 1411 - 30123 Venezia Tel: +39 041 781861 Fax: +39 041 781818 www.adriatica.it

American West Steamboat Company 1200 NW Naito Parkway Suite 500, Portland, OR 97209 Tel: 503-227-8047 Fax: 503-226-8128 www.columbiarivercruise.com

Classical Cruises Travel Dynamics International 132 East 70th Street New York, NY 10021 Tel: 212-517-7555 Fax: 212-774-1545 www.classicalcruises.com

Aida Cruises Am Seehafen 1 Siemenstrasse 90 63203 New Isenberg Germany www.aida.de

A’Rosa Cruises Am Seehafen 1 Siemenstrasse 90 63203 New Isenberg Germany www.a-rosa.de

Club Med 2 Canada Fax: 514-937-9661 Mexico Fax: 011-52-55-52553164 [email protected] www.clubmed.com

Airtours Sun Cruises Parkway Four Parkway Business Centre Manchester M147 7QU, UK www.airtours.co.uk

Birka Line Abp Östra Esplanadgatan 7 P.O Box 175 FIN-22101 Mariehamn Finland Tele: +358-(0)18-27027 Fax: +358-(0)18-15118/27343 E-mail: [email protected] www.birka.se

Alsace Croisiéres 12, rue de la Division Leclerc F- 67000 Strasbourg Tel: +33 (0) 88-76 44 44 Fax: +33 (0) 88-32 49 96 E-mail: [email protected] www.croisiere.com American Canadian Caribbean Lines (ACCL) 461 Water Street P.O. Box 368 Warren, RI 02885, USA Tel: 401-247-0955 Tel: 1-800-556-7450 Fax: 401-247-2350 E-mail: [email protected] www.accl-smallships.com American Cruise Line Marcy Callahan 1 Marine Park Haddam, CT 06438 Tel: 860-345-8005 Fax: 860-345-4265 [email protected] employment@americancruiselines. www.americancruiselines.com American Safari Cruises 19101 36th Avenue West Suite 201 Lynnwood, WA 98036 Tel: 425-776-4700 Fax: 425-776-8889 E-mail: [email protected] www.amsafari.com

Blue Lagoon Cruises 183 Vitogo Parade P.O. Box 130 Luatoka, Fiji Tel: 679 6663 938 Fax: 679 6664 098 E-mail: [email protected] www.bluelagooncruises.com BRL Boonstra River Line Meeuwenweg 17a NL-8261 VZ Kampen Fax: +31 (0) 38-332-2626 E-mail: [email protected] BRP-Bulgarische Flußschiffahrt Freudenauer Hafenstr 8-10, A-1020 Wien Fax: +43 (0) 1-728 96 62 E-mail: [email protected] Captain Cook Cruises Jetty No. 6 Circular Quay Sydney 2000, New South Wales Australia Tel: +61 2 9206 1122 Fax: +61 2 9251 4725 E-mail: [email protected] www.captaincook.com.au

Color Line AS PO Box 1422, Vika N-0115 Oslo, Norway Tel: (+47) 22 94 44 00 Fax: (+47) 22 83 04 30 www.colorline.com Compagnie Des Ile Du Ponant 60 Blvd du Marechal Juin Nantes 44100, France Tel: +33 2 40581495 Fax: +33 2 40582702 Coral Princess Cruises Coral Princess Cruises PO Box 2093, Cairns,Qld, Australia Tel: 61 7 4040 9999 Fax: 61 7 4035 5995 [email protected] www.coralprincess.com.au Costa Crociere S.p.A. Attn: Human Resources via XII Ottobre Spa 16121 Genoa, Italy Fax: 011-377-920-50288 E-mail: [email protected] www.costa.it Croatia Cruise Lines % OdessAmerica Corporation 170 Old Country Road Suite 608 Mineola, NY 11581 Tel: 516-747-8880 Fax: 516-747-8367 Cruise West 2401 4th Avenue Suite 700 Seattle, WA 98121 Tel: 800-580-0072 Fax: 206-441-4757 E-mail: [email protected] www.cruisewest.com

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ADDITIONAL CRUISE LINES WORLDWIDE Cruceros Australis AS Av El Bosque Norte 0440 Piso 11, Santiago, Chile Tel: +56 2 4423110 Fax: +56 2 203 5173 www.australis.com

Grand Circle Cruise Line Gerbergasse 13 Postfach, CH-4001 Basel Tel: +41 (0) 61-260 2660 Fax: +41 (0) 61-260 2600 E-mail: [email protected] www.gct.com

Kristina Cruises Kirkkokatu 16 48100 Kotka Tel: 358-(0)5-211 4230 Fax: 358-(0)5 211 4500 minna.fagerlund@kristinacruises. www.kristinacruises.com

Delphin Seereisen Blumenstrasse 20 63004 Offfenbach/Main Germany www.delphin-cruises.com

Hansa Touristik Contrescarpe 36 28203 Bremen Germany Tel: 0421-33 4 66 0 Fax: 0421-33 4 66 33 [email protected] www.hansatourstik.com

Mediterranean Shipping Cruises Via A Depretis 31 Naples, 80133 Italy Tel: +39 081 7942111 Fax: +39 081 7942222 E-mail: [email protected] www.msccruises.com

Delta Queen Steamboat Co. 30 Robin Street Wharf New Orleans, Louisiana 70130 Tel: 504-586-0631 Fax: 504-585-0630 www.deltaqueen.com Far Eastern Shipping Company 15 Aleutskaya Street Vladivostok 690019 Russian Federation Tel.: +7 (4232) 41-14-32, 52-10-10 Fax: +7 (4232) 52-15-51, 41-30-37 E-mail: uef@fesco ru www.fesco.ru Fred Olson Cruise Lines Marine Personnel Department Fred Olsen House White House Road Ipswitch, Suffolk 1P1 5LL United Kingdom Tel: 01 473 292387 Fax: 01 473 292345 [email protected] www.fredolsen.co.uk Glacier Bay Cruiseline 107 West Denny Way Suite 303 Seattle, WA 98101 www.glacierbaytours.com www.glacierbaycruiseline.com Golden Sun Cruises 85 Akti Miaouli Piraeus 185 38, Greece Tel: +(3 01) 429-0650, 429-1380 Fax: +(3 01) 429-0660, 429-1080 [email protected] www.goldenstarcruises.com

Hapag-Lloyd Kreuzfahrten Ballindamm 25 20095 Hamburg Germany Tel: +040 / 3001 4600 Fax: +040 / 3001 4601 www.hlkf.de Hebridean Island Cruises Limited Griffin House Broughton Hall Skipton, North Yorkshire BD23 3AN United Kingdom Tel: +44 (0) 1756 704704 Fax: +44 (0) 1756 704794 www.hebridean.co.uk Holland River Line/ Global River Cruises Rijnkade 12 NL-6811 HB Arnhem Tel: +31 (0) 26-35 31 730 Fax: +31 (0) 26-44 58 176 E-mail: [email protected] www.hollandriverline.nl Imperial Majesty Cruise Line 2950 Gateway Drive Pompano Beach, FL. 33069 Tel: 954-956-9505 Fax: 954-971-6678 [email protected] www.imperialmajesty.com Island Cruises London Road, Crawley Est Sussex RH10 2GH Tel: 08707 500 414 Fax: 08707 500 415 [email protected] www.islandcruises.org

Naviera F. Tapias S.A. Planta 2 Edificio Unicommer Calle Musgo 5 La Florida Madrid 28023 Spain Tel: +34 97 307 7329 Fax: +34 97 307 7043 Naviera Y. Turismo Skorpios S.A. Augusto Leguia Norte 0118 Las Condes, Santiago Chile Tel: +56 2 231 1030 Fax: +56 2 231 1507 NYK Line (Nippon Yusen Kaisha Cruises) 3-2, Marunouchi 2-chome, Chiyoda-ku Tokyo 100-0005 Japan Tel: +81-3-3284-5151 Fax: +81-3-3284-6361 [email protected] www.asukacruise.co.jp Norwegian Coastal Voyages 405 Park Avenue New York, NY 10022 USA Tel: 212-319-1300 Tel: 800-323-7436 Fax: 212-319-1390 www.coastalvoyage.com Nouvelles Frontieres Croisiers 87 Blvd de Grenelle Paris Cedex 15, 75 738 France Tel: +33 1 456 877 61 Fax: +33 1 456 877 76

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ADDITIONAL CRUISE LINES WORLDWIDE Oceania Cruises, Inc. 8120 NW 53rd St Miami, Fla. 33166 305-514-2300 800-531-5658 employment@oceaniacruises www.oceaniacruises.com Peter Deilmann Cruises 1800 Diagonal Road Alexandria, VA 22314 Tel: 703-549-1741 Fax: 703-549-7924 [email protected] www.deilmann-cruises.com Page & Moy Kerri Woods Cruise Operations Assistant 136-140 London Road Leicester LE2 1EN United Kingdom www.page-moy.com Paradise Cruises Neptune Shipmanagement Ltd Human Resources Department Paradise House 38 Kitiou Kyprianou Street P.O.Box 50157 Limassol 3601 Cyprus [email protected] www.paradise.com. Phoenix Reisen GmbH Pfälzerstr. 14 D-53111 Bonn Telephone Tel: +0228 72 62 8-0 E-mail: [email protected] www.phoenixreisen.com Ponant Cruises 60 Boulebard Marchal Juin 44100 Nantes France Tel: 02 40 58 14 95 Fax: 02 40 58 27 02 E-mail: [email protected] www.ponant.com ResidenSea 5200 Blue Lagoon Drive Suite 790 Miami, FL 33126 USA www.residensea.com

Salamis Lines Salamis House 1, G. Katsounotos Str. P.O.Box 50531 3607 Lemesos, Cyprus Greece Tel: +357 25860000 Fax: +357 25374437 E-mail: [email protected] www.salamis-lines.com Scylla Tours AG Uferstrasse 90 CH-4019 Basel, Schweiz Tel: +41-61-638 81 81 Fax: +41-61-638 81 80 E-mail: [email protected] www.scylla-tours.com Sea Cloud Cruises Ballindamm 17 Hamburg 20095, Germany Tel: +49 40 3095920 Fax: +49 40 30959222 [email protected] www.seacloud.com SeaDream Yacht Club Ltd. 2601 S. Bayshore Drive Penthouse 1B Coconut Grove, FL 33133 Tel: 800-707-4911 Fax: 305-856-7599 [email protected] www.seadreamyachtclub.com SeaDream Yacht Club Ltd. Smalvollveien 65, P.O. Box 50 Bryn, 0611 Oslo Tel: +47 2318 2268 Fax: +47 2290 8987 [email protected] www.seadreamyachtclub.com

St. Helena Shipping The Shipyard Porthleven Cornwall TR13 9JA England www.Rms-st-helena.com Star Clippers Ermanno Palace, 27, Boulevard Albert 1er, 98000 Monaco Tel: 377-97-97-84-00 Fax: 377-97-97-84-01 [email protected] www.starclippers.com Star Clippers 4101 Salzedo Street, Coral Gables, Florida, 33146 Tel: (305) 442-0550 Fax: (305) 442-1611 [email protected] www.starclippers.com Swan Hellenic Cruises Richmond House Terminus Terrace, Southampton SO14 3PN UK Tel : 0845 3 555111 International: +44 (0)2380 531990, Fax : +44 (0)238 523732 [email protected] www.swanhellenic.com www.swan-hellenic.co.uk Thomson Cruises Greater London House Hampstead Road London NW1 7SD England Tel: 0870 607 1642 Fax: 020 7391 0140 www.thomson-holidays.com

Silja Oyj Abp Bulevardi 1 A, POB 880 FIN-00101 Helsinki, Finland Tel.+358-9-180 41 Fax: +358 9 180 4452 www.silja.com

Transocean Tours Touristick Bredenstrasse 11 Bremen 28195 Germany Tel: +49 421 3336-0 Fax: +49 421 3336-390 www.transocean.de

Smyril Line J. Broncksgøta 37 P.O.Box 370 FO-110 Tórshavn Tel: +298 34 59 00 Fax: +298 34 59 50 E-mail: [email protected] www.smyril-line.fo

Turkish Maritime Passenger and Cruise Ship Dept. Meclisi Mebusan Cad 68 Salipazari Istanbul 80030 Turkey Tel: +90 212 151 5000 Fax: +90 212 149 5391

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ADDITIONAL CRUISE LINES WORLDWIDE V-Ships Tom Findlay, Crewing Manager V.Ships Offshore Ltd Riverside House Riverside Drive Aberdeen AB11 7LH UK E-mail: [email protected] Venus Cruise Umeda Hanshin Daiichi Building 5-25, Umeda 2-chome Kita-ku Osaka 530-0001 Japan www.venus-cruise.co.jp Viking River Cruises AG Schäferweg 18 CH-4057 Basel Tel: +41 (0) 61 638 60 00 Fax: +41 (0) 61 638 60 40 [email protected] www.vikingrivercruises.com Waverley Excursions Ltd. Anderson Quay Glasgow, G3 8HA Scotland www.waverleyexcursions.co.uk Zeus Cruises 209 West 40th Street 3rd Floor New York, NY 10018 USA Tel: 212-221-0006 Tel: 1-800-447-5667 Fax: 212-764-7912 E-mail: [email protected] www.yachtcruises.com

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™ CRUISE LINE WEB SITES ™ UNITED STATES CONCESSIONAIRES ™ UNITED STATES RECRUITING AGENCIES ™ UNITED STATES TRAINING SCHOOLS ™ INTERNATIONAL CONCESSIONAIRES ™ INTERNATIONAL YACHT CREWING AGENCIES ™ INTERNATIONAL RECRUITING AGENCIES ™ CRUISE LINE CONTACT REGISTER WORKSHEETS

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CRUISE LINE WEBSITES

American Canadian Caribbean Line... www.accl-smallships.com .............. Online Application American Cruise Line......................... www.americancruiseline.com......... Online Information American Safari Cruises..................... www.amsafari.com Carnival Cruise Line........................... www.carnival.com.......................... Online Information/Application Celebrity Cruises ................................ www.celebrity-cruises.com Clipper Cruise Line ............................ www.clippercruise.com .................. Online Application Costa Cruise ....................................... www.costacruises.com Cruise West ........................................ www.cruisewest.com...................... Online Application Crystal Cruises ................................... www.crystalcruises.com ................. Online Information Cunard Line........................................ www.cunardline.com...................... Online Job Listings/Application Discovery Cruises............................... www.discoverycruise.com Disney Cruise Line ............................. www.disney.com ............................ Online Application Delta Steamboat Company ................. www.deltaqueen.com ..................... Online Application Festival Cruise.................................... www.festivalcruises.com ................ Online Job Listings First European Cruises ....................... www.first-european.com Fred Olsen .......................................... www.fredolsen.co.uk ...................... Online Job Listings Holland America Line ........................ www.hollandamerica.com .............. Online Information Louis Cruise Lines.............................. www.louiscruises.com Mediterranean Shipping Cruises ........ www.croisieres-msc.fr Norwegian Cruise Line....................... www.ncl.com.................................. Online Application Orient Lines........................................ www.orientlines.com P&O Cruises....................................... www.pocruises.com........................ Online Information/Job Listings Princess Cruises.................................. www.princesscruises.com…………Online Information Radisson Seven Seas Cruises ............. www.rssc.com ................................ Online Information/Application Residensea .......................................... www.residensea.com ...................... Online Information/Application Royal Caribbean International............ www.rccl.com................................. Online Application Royal Olympic Cruises....................... www.royalolympiccruises.com Seabourn Cruise Line ......................... www.seabourn.com ........................ Online Application Sea Escape Cruises ............................. www.seaescape.com………………Online Information Silversea Cruises ................................ www.silverseacruises.com ............. Online Job Listings/Application Star Cruises......................................... www.starcruises.com...................... Online Job Listings/Application Swan Hellenic Cruises........................ www.swan-hellenic.co.uk Windjammer Barefoot Cruises ........... www.windjammer.com Windstar Cruises ................................ www.windstarcruises.com………….Online Information

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UNITED STATES CONCESSIONAIRES ART AUCTIONEER

CASINO

Fine Art Wholesalers, Inc. Attn: Richard Scriven Senior Vice President of Ships’ Operations 1410 SW 29th Avenue Pompano Beach, FL 33069 Tel: 954-917-4770 Tel: 877-334-2757 Fax: 954-917-4841 [email protected] www.fineartwholesalers.com

Caesars’ Palace at Sea Attn: Curtis Rowe 3570 Las Vegas Boulevard S. Las Vegas, NV 89109 Tel: 702-731-7110 Ext. 7460 – Manager Ext. 7464 – Asst. Manager

London Contemporary Art Attn: Gabriel Hacman 18456 NE 2nd Avenue North Miami, FL 33179 Tel: 305-653-5330 E-mail: [email protected] Park West Galleries Attn: Jack Sweetman 29469 Northwestern Hwy Southfield, MI 48034 Tel: 800-521-9654 Fax: 248-354-2343 www.parkwestgallery.com The PPI Group Joke Soto-Kleuskens Manager of Operation/ On Board Marketing 4517 NW 31 Avenue Fort Lauderdale, Fl 33309 Tel: 954-377-7777 Fax: 954-377-7000 E-mail: [email protected] www.ppigroup.com

Casinos Austria Maritime (CAI) Emerald Hill Executive Plaza 2 4651 Sheridan Street Suite 303 Hollywood, FL 33021 Tel: 954-964-4131 Fax: 954-964-4246 E-mail: [email protected]

Canyon Ranch at Sea Canyon Health Resorts Attn: Human Resources Dept. 8600 E. Rockcliff Road Tucson, AZ 85750 Fax: 520-749-7759 [email protected] www.canyonranch.com Steiner Leisure (US) 770 South Dixie Highway Suite 200 Coral Gables, FL 33146 E-mail: [email protected] www.steinerleisure.com

Shipboard Staffing Caron Grant 12864 Biscayne Blvd. #144 North Miami, Florida 33181 Tel: 954-441-4512 E-mail: [email protected] www.backstagejobs.com DECK & ENGINE

Greater Atlantic Holdings Casino at Sea Attn: Human Resources 1001 W. Cypress Road Suite 220 Ft. Lauderdale, FL 33309 Tel: 954-491-9291 Fax: 954-491-9924 E-mail: [email protected] www.casinoatsea.com Tropical Gaming, Inc. 12399 SW 53rd Suite 101 Ft, Lauderdale, FL 33330 Tel: 954-252-9041 Fax: 954-680-3945 www.casinocity.com/us/fl/tropgame .html CLERGY

BEAUTY SALON & SPA/ FITNESS

Ship Services International (SSI) Attn: Mr. Gino Gambotto Managing Director 370 West Camino Gardens Third Floor Boca Raton, FL 33432 Tel: 561-391-5500 E-mail: [email protected] www.richardjoseph.com

Lectures International Attn: Helen Kelly 35 Port of Spain Coronado, CA 92118 Tel: 619-423-3076 Protestant only CRUISE STAFF Sixth Star Entertainment & Marketing 21 NW 5th Street Ft. Lauderdale, FL 33301 Tel: 954-462-6760 Fax: 954-462-0737 E-mail: [email protected] www.sixthstar.com

International Shipping Partners Attn: Human Resources Manager 4770 Biscayne Blvd. Penthouse A Miami, FL 33137 Tel: 305-573-6355 Fax: 305-573-5177 E-mail: [email protected] www.isp-usa.com ENTERTAINMENT AGENCIES Barbara Velasco 615 SW 5th Avenue Hallandale, FL 33009-6247 Tel: 954-456-8043 Fax: 954-456-8035 Bramson Entertainment Bureau Attn: Linda Raff, President 630 Ninth Avenue, Suite 203 New York, NY 10036 Tel: 212-265-3500 Fax: 212-265-6615 E-mail: [email protected] www.bramson.com Broadway Bound Inc. 830 Broadway New York, NY 1003-4827 Tel: 212-674-0265 www.broadwayboundinc.com Defade Talent Agency P.O. Box 2056 Hallandale, FL 33008 Ann Condon: Tel: 305-932-2986 Eric Defade: Tel: 412-681-1641 E-mail: [email protected]

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UNITED STATES CONCESSIONAIRES Don Casino Productions Attn: Wendy Friedman 20880 W. Dixie Hwy Suite 105 Miami, FL 33180 Tel: 305-931-7552 Fax: 305-931-7553 E-mail: [email protected] www.doncasino.com Jean Ann Ryan Productions Casting 308 SE 14th Street Ft. Lauderdale, FL 33316 Tel: 954-523-6399 Job Line Tel: 954-523-6414 E-mail: [email protected] E-mail: [email protected] www.jeanannryanproductions.com Neal Hollander Agency, Inc. 9936 Majorca Place Boca Raton, FL 33434 Tel: 561- 482-1400 Fax: 561- 479- 0035 [email protected] www.nealhollanderagency.com Show Masters Attn: Susanne Bartels 1740 Elders Mill Road Senoia, GA 30276 Tel: 770-599-6802 Southern Entertainment Group Attn: Rich Lacertosa 2707 Andrews Avenue Ft Lauderdale, FL 33311 Tel: 954-563-4000 Spot Light Entertainment Attn: Barry Ball 2121 N Bayshore Drive Suite 909 Miami, FL 33137 Tel: 305-576-8626 E-mail: [email protected]

FOOD & BEVERAGE

GOLF INSTRUCTOR

Apollo Ships Chandlers 1775 N.W.70th Avenue Miami, FL 33126 Tel: 305-592-8790 Fax: 305-593-8335 E-mail: [email protected] Online Application

Elite Golf Cruises, LLC Attn: Jamyl Sydboten P.G.A. – Director of Golf 1305 Shotgun Road Sunrise, FL 33326 Tel: 954-382-9611 Fax: 954-382-5398 [email protected] www.carnivalgolf.com

Seachest Associates 3655 N.W. 87th Avenue Miami, FL 33178 Tel:305-599-2600 www.carnival.com Triton Cruise Services, Inc. 1007 N. America Way Suite 407 Miami, FL 33132 Tel: 305-358-7860 Fax: 305-374-3931 E-mail: [email protected] www.cruisecatering.com GENTLEMEN HOST Lauretta Blake The Working Vacation, Inc. The Gentlemen Host Program 12544 West 159 Street Lockport, Illinois 60441-8378 Tel: 708-301-7535 Fax: 708-301-6202 [email protected] www.theworkingvacation.com TO SEA WITH Z Diane Zammel, President 19195 Mystic Pointe Drive Tower 100, Suite 2007 Aventura, FL 33180 Tel: 305-931-1026 Fax: 305-931-1132 E-mail: [email protected] www.toseawithz.com GIFT SHOP/RETAIL SALES

FLORIST Boat Blossums 3001 Griffin Road Ft. Lauderdale, FL 33312 Tel: 954-961-9141 Fax: 954-961-9858 [email protected] www.boatblossums.com

Starboard Cruise Services, Inc. Attn: Shipboard Employment 8052 N. W. 14th Street Miami, Florida 33126 Tel: 786-845-7300 Fax: 305-593-0545 [email protected] www.starboardcruise.com

INTERNET Maritime Telecommunication Network 3044 N. Commerce Parkway Miramar, FL 33025 Tel: 954-538-4000 Fax: 954-431-4077 E-mail: [email protected] www.mtnsat.com Computer University @ Sea Attn: Ken Altman E-mail: [email protected] LECTURER/ BRIDGE INSTRUCTOR Goren Tours 1458 Bedford Street Stamford, CT 06905 Tel: 203-348-4996 Lectures International Attn: Helen Kelly 35 Port of Spain Coronado, CA 92118 Tel: 619-423-3076 Fax: 619-575-7451 Posh Talks P.O. Box 5417 Palm Springs, CA 92264 Tel: 760-323-3205 Program Experts, Inc. P.O. Box 510 Cresskill, NJ 07626 Tel: 201-569-7950 MEDICAL PERSONNEL Maritime Health Systems, Ltd. 43 Elizabeth Avenue P.O. Box CB-13022 Nassau, Bahamas

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UNITED STATES CONCESSIONAIRES PHOTOGRAPHY Image Photo Services Attn: HR Department Beacon Centre, Suite A 2085 NW 87th Avenue Miami, Florida 33172 Tel: 305-476-3666 Fax: 305-476-3663 [email protected] www.image.com online application Ocean Images Shipboard Services Information PO Box 621 Le Gallais Chambers 54 Bath Street St. Helier. Jersey JE4 8YD Channel Islands Tel: 954-523-2308 Fax: 954-527-4262 E-mail: [email protected] www.ocean-images.com Showtime Pictures Tel: 954-252-9291 Fax: 954-252-0694 Transocean Photo Service Tel: 212-757-2707 Fax: 212-265-6943 PORT & SHOPPING Onboard Media 960 Alton Road Miami Beach, FL 33139 Tel: 305-673-0400 Fax: 305-674-9396 www.onboard.com PRODUCTION SHOWS Anita Mann Productions Attn: Diane Arnold 405 N Foothill Rd Beverly Hills, CA 90210 Tel: 310-274-6111 Fax: 310-274-6263 E-mail: [email protected] Jean Ann Ryan Productions 308 SE 14th Street Ft. Lauderdale, FL 33316 Tel: 954-523-6399 Job Line Tel: 954-523-6414 E-mail: [email protected] E-mail: [email protected] www.jeanannryanproductions.com

Kennedy Entertainment Attn: Bonnie Brown 244 S. Academy Street Mooresville, NC 28115 Tel: 704-662-3501 Fax: 704-662-3668 Peter Grey Terhune Presents Attn: Stacy Stranney, Casting 133 N Orlando Avenue Cocoa Beach, FL 32931 Tel: 321-783-8745, ext. 14 Audition Hotline: ext. 19 Stiletto Entertainment Douglas Senecal P.O Box 45348 Los Angeles, CA 90045 310-957-5757 ext 227 www.stilettoentertainment.com Walter Painter Company 4922 Carpenter Avenue Valley Village, CA 91607 Tel: 818-763-8026 Fax: 818-763-8034 PURSER/ HOTEL/ HOUSEKEEPING Seachest Associates % Carnival Cruise Line 3655 NW 87th Avenue Miami, FL 33178 Tel: 395-599-2600 RECRUITING AGENCIES Apollo Ship Chandlers Attn: Personnel Manager 1775 NW 70th Avenue Miami, FL 33126 Tel: 305-592-8790 Fax: 305-593-8335 E-mail: [email protected] Cabin Steward/Stewardess, Cruise Staff, Food & Beverage, Hotel, Housekeeping, Medical, Purser Crew Unlimited – Headquarters Attn: Ms. Ami Williams 2065 South Federal Highway Fort Lauderdale, FL 33316 Tel: 954-462-4624 Fax: 954-523-6712 E-mail: [email protected] www.crewunlimited.com charter & private yachts only Captains, Chefs, Cooks, Deckhands, Engineers, Mates

Crew Unlimited - Newport P.O. Box 320 Thames Street, Suite 278 Newport, Rhode Island 02840 Tel: 401-847-8110 Fax: 401-848-0773 [email protected] www.crewunlimited.com charter & private yachts only Captains, Chefs, Cooks, Deckhands, Engineers, Mates, Steward, Stewardess Crew Unlimited - Seattle 1836 Westlake Avenue North Suite 102 Seattle, Washington 98109 Tel: 206-882-3619 Fax: 206-882-2165 E-mail: [email protected] www.crewunlimited.com charter & private yachts only Captains, Chefs, Cooks, Deckhands, Engineers, Mates, Steward, Stewardess CTI Group Attn: Human Resources Dept. WP2 1535 SE 17th Street Suite 206 Fort Lauderdale, FL 33316 Tel: 954-728-9975 Fax: 954-728-9697 E-mail: [email protected] www.cti-usa.com online application Casino, Cruise Staff, Entertainment, Food & Beverage, Hotel, Housekeeping, Lecturers Global Ship Services Attn: Ms. Lori Watson Director of Marine Personnel 245 S.E. 1st Street Suite 332 Miami, FL 33132 Tel: 305-374-8649 Fax: 305-374-4342 [email protected] www.globalshipservices.com Casino, Deck & Engine, Entertainment, Food & Beverage, International Shipping Partners Attn: Maria Torreiro Human Resources Manager Baypoint Office Towers 4770 Biscayne Blvd., Penthouse A Miami, FL 33137

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UNITED STATES CONCESSIONAIRES Tel: 305-573-6355 Fax: 305-573-5177 E-mail: [email protected] www.isp-usa.com Deck & Engine New World Cruise Ship Employment Agency Attn: Scott Will, Recruiter 7711 Bonhomme Avenue St. Louis, MO 63105 Tel: 800-234-9625 Fax: 314-721-1412 E-mail: [email protected] www.cruiseshipjob.com online application Beauty & Spa, Casino, Cruise Staff, Deck & Engine, Entertainment, Food & Beverage, Gift Shop Hotel, Housekeeping, Medical, Photography TRAINING SCHOOLS Academy of Casino Training (ACT) 309 Howard Road Biloxi, MS 39530 Tel: 228-374-4422 [email protected] www.dealingschool.com Academy-Casino Training Inc. 14th Street Gulfport, MS 39501 Tel/Fax: 601-864-7133 Contact: Bill Wilder Program: Casino Dealer Training American Hotel & Motel Association 2113 North High Street Lansing, Michigan 48906 Tel: 800-344-3320 Fax: 517-372-4104 Pittsburgh Technical Institute Boyd School Division 1111 McKee Road Oakdale, PA 15071 Tel: 800-245-6673 Nova Southeastern University 3301 College Avenue Ft. Lauderdale, Fl 33314 Tel: 305-476-1961 Fax: 305-476-1959 Contact: Don Mathias Program: Hospitality Management

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INTERNATIONAL CONCESSIONAIRES BEAUTY SALON & SPA/ FITNESS CF Sharp & Company Pty Ltd. c/o P&O Cruises Operations Dept GPO Box 5287 Sydney, NSW 2001 Australia Crew People Inter. Limited c/o Harding Brothers Avonmouth Way Avonmouth, Bristol BS11 8DD England Tel: 01179 825961 Fax: 01179 827276 [email protected] [email protected] Steiners of London - Africa Attn: Charlotte Schoeman Postnet Suite #270 Private Bag X 19 Milnerton 7435 Cape Town, South Africa Tel: +(27) 215544157 E-mail: [email protected] www.steinerleisure.com Steiners of London - Australia Attn: Joanne Smith P.O. Box 2099 Camberwell West Victoria 3124 Australia Tel: +(61) 39822 8068 E-mail: [email protected] www.steinerleisure.com Steiners of London - Canada Attn: Tracy Castaway 3539 Boul St Charles Suite 218 Kirkland, QC H9H 3C4 Canada E-mail: [email protected] www.steinerleisure.com Steiners of London – Europe Attn: Ingrid Borst PO Box 1005 2340 BA, Oegstgeest The Netherlands E-mail: [email protected] www.steinerleisure.com

Steiner Training Ltd. /Mandara Spa Attn: Jan Green Administration Mgr. The Lodge 92 Uxbridge Road Harrow Weald Middix HA3 6 BZ UK Tel: +44 208 909 5000 x 5016 Fax: +44.208 909 5040 E-mail: [email protected] www.steinerleisure.com CABIN STEWARD/ STEWARDESS Maritime Resource Management, Ltd. – New Zealand 8th Floor, Lorne Tower 10-14 Lorne Street P.O. Box 6711 Wellesley St Auckland, New Zealand Tel: 649-358-1157 Fax: 649-358-4038 All Departments E-mails: [email protected] Employment: [email protected] Operations: [email protected] www.cruisehotel.com Maritime Resource Management, Ltd. – Philippines #8 Judge Jimenez Street Quezon City Philippines 1102 Tel: 632-411-2608 Tel: 632-727-1482 Fax: 632-727-1481 All Departments E-mails: [email protected] Employment: [email protected] Operations: [email protected] www.cruisehotel.com CASINO Berkeley Bureau International Limited City Business Centre Lower Road London SE16 Tel: +020 7 237 3456

Carnival Corporation Alton House 177 High Holborn London WCIV 7AA, UK Tel: 0171-497-0211 Fax: 0171-240-2573 [email protected] www.oceancasinojobs.com Casinos Austria International Bibiana Woschitz Bieder Dr. Karl Lueger Ring 14 A-1015 Vienna, Austria Tel: +43 1 534 40 504 Fax: +43 1 532 92 07 www.caicasinos.com online application Gamex Casino Services Limited Harrington House Kingsway Avenue Woking GU21 1NX Surrey Tel: +01483 751711 Global Casino Recruitment Gemini Business Centre Unit 3B Old Shoreham Road Brighton BN3 7BD Tel: +01273 272394 Seafarer Associates 7 Berkley Crescent Gravesend Kent DA12 2AH Tel: +01474 329990 DECK & ENGINE International Cruise Management Agency (ICMA) Jernbanetorget 4B PO Box 95 Suntrum N-0154 Oslo, Norway Tel: +47 23 35 79 00 Fax: +47 23 35 79 01 E-mail: [email protected] www.icma.no Intl Marine Manning Services Larkfield House 14, River Road Lambeg Lisburn BT27 4SD Co. Antrim, N. Ireland Tel: +02890 626215 Fax: +02890 626610 www.internationalmarine.co.uk

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INTERNATIONAL CONCESSIONAIRES V.Ships Leisure SAM “Aigue Marine” Attn: Raymond Castelvecchi Crew Manager 24 Avenue de Fontvieille MC 98000 Monaco Tel: +377 92 05 12 78 Fax: +377 92 05 11 65 [email protected] www.vships.com

Southampton SO14 3PN Hampshire Tel: +44-1703-534200

Viking Recruitment Protea House Marine Parade Dover, Kent CT17 9AW Tel: +44 1304 240881 Fax: +44 1304 240882 [email protected] www.vikingrecruitment.com

Antonio Custodio Rua 5 de Outubro, nr. 1 8300-127 Silves Algarve, Portugal Tel: +282 442 303

ENTERTAINMENT AGENCIES Elaine Avon Ltd Montage 127 Westhall Road Warlingham, Surrey CR3 9HJ, England Tel: +44 188 3622317 Garry Brown Associates 27 Downs Side Cheam Surrey SM2 7EH England Tel: +44 181 6733991 Matrix Entertainment Ltd PO Box 70 Oxshott, Surrey KT22 OHS England Tel: +44 125 3726046 Roger Kendrick Cruising Entertainment 6 Orchard Road St Annes-on-Sea, Lancs FY8 1RH England Tel: +44 125 3726046 Showcase Entertainment 63 North Hill Colchester, Essex England Tel: +44 120 657 1311 Stadium Theatre Company % P & O Cruises Richmond House Terminus Terrace

Tube Productions 5253 Decarie Blvd. Montreal, Quebec H3W 3CZ Canada Tel: 514-485-8823

Renard International 1212 Richard Street West Suite 500 Toronto, Ontario M5H 2K1 Canada Tel: 416-364-8325 Fax: 416-364-4929 E-mail: [email protected] www.renard-international.com

FOOD & BEVERAGE

Apollo Ship Chandlers VIP International 17 Charing Cross Road GB-London WC2 OEP England Tel: +44 (0) 20 7930 0541 Fax: +44 (0) 20 7930 2860 E-mail: [email protected] www.vipinternational.co.uk Maritime Resource Management, Ltd. – New Zealand 8th Floor, Lorne Tower 10-14 Lorne Street P.O. Box 6711 Wellesley St Auckland, New Zealand Tel: 649-358-1157 Fax: 649-358-4038 All Departments E-mails: [email protected] Employment: [email protected] www.cruisehotel.com Maritime Resource Management, Ltd. – Philippines #8 Judge Jimenez Street Quezon City Philippines 1102 Tel: 632-411-2608 Tel: 632-727-1482 Fax: 632-727-1481 All Departments E-mails: [email protected] Employment: [email protected] www.cruisehotel.com

V.Ships Leisure SAM “Aigue Marine” Attn: Joost Smit, Senior Crew Manager 24 Avenue de Fontvieille MC 98000 Monaco Tel: +377 92 05 11 99 Fax: +377 92 05 11 65 E-mail: [email protected] www.vships.com Zernavi Servizi Marittimi S.r.l. Via G.D'Annunzio 1 7° floor 16121 Genova Italy Tel: +39 0102463040 Fax: +39 0102465787 E-mail: [email protected] www.zernavi.it formerly Zerbone Catering GIFT SHOP/RETAIL SALES Crew People Inter. Limited c/o Harding Brothers Avonmouth Way Avonmouth, Bristol BS11 8DD England Tel: +44 (0) 117 982 5961 Fax: +44 (0) 117 982 8100 E-mails: [email protected] [email protected] Harrod's Cruising 87-135 Brompton Road London, SWIX 7XL England Tel: +44 171 7301234 Starboard Cruise Services, Inc Attn: Shipboard Employment P.O. Box 324 Bristol, England BS99 3ZH Fax: 44 1179 240 443 [email protected]

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INTERNATIONAL CONCESSIONAIRES IT/ INFORMATION TECHNOLOGY V.Ships Leisure SAM “Aigue Marine” Attn: Raymond Castelvecchi, Crew Manager 24 Avenue de Fontvieille MC 98000 Monaco Tel: +377 92 05 12 78 Fax: +377 92 05 11 65 [email protected] www.vships.com PHOTOGRAPHY Image Photo Services Attn: Tom Long Long Photographic Svcs PO Box 466 Woking Surrey GU21 3YG England, United Kingdom Tel: +44 1483 451584 [email protected] Ocean Images 7 Home Farm Lockerley, Romsey Hants S051 0JT England Tel: +44 1794 341818 Fax: +44 1794 341415 E-mail: [email protected] Ocean Pictures Canefield Farmhouse Lockerly, Hampshire SO51 OJH England Tel: +44 179 4342424 PURSER/HOTEL/ HOUSEKEEPING International Cruise Management Agency (ICMA) Jernbanetorget 4B PO Box 95 Suntrum N-0154 Oslo, Norway Tel: +47 23 35 79 00 Fax: +47 23 35 79 0 E-mail: [email protected] www.icma.no Cruise Line Appointments 142 Parkwood Road Bournemouth BH5 2BW Tel: +01202 4334464

Maritime Resource Management, Ltd. – New Zealand 8th Floor, Lorne Tower 10-14 Lorne Street P.O. Box 6711 Wellesley St Auckland, New Zealand Tel: 649-358-1157 Fax: 649-358-4038 All Departments E-mails: [email protected] Employment: [email protected] www.cruisehotel.com Maritime Resource Management, Ltd. – Philippines #8 Judge Jimenez Street Quezon City Philippines 1102 Tel: 632-411-2608 Tel: 632-727-1482 Fax: 632-727-1481 All Departments E-mails: [email protected] Employment: [email protected] www.cruisehotel.com Renard International 1212 Richard Street West Suite 500 Toronto, Ontario M5H 2K1 Canada Tel: 416-364-8325 Fax: 416-364-4929 E-mail: [email protected] www.renard-international.com V.Ships Leisure “Aigue Marine” Attn: Joost Smit, Senior Crew Manager 24 Avenue de Fontvieille MC 98000 Monaco Tel: +377 92 05 11 99 Fax: +377 92 05 11 65 E-mail: [email protected] www.vships.com SECURITY/ FIRE FIGHTER International Maritime Securities The Garden House Little Chilmington Ashford, Kent TN23 3DN England Tel: +44 1233 643805

Logbridge Ltd South Western House Canute Road Southampton, SO14 England Phone: +44 23 80 631331 YACHT CREWING AGENCIES Crewit International 13 Brixey Close Poole, Dorset BH12 3PE United Kingdom Tel: +44 (0) 1202 389374 E-mail: [email protected] Crewseekers International Hawthorn House Hawthorn Lane Sarisbury Green Southampton, Hampshire SO31 7BD England Tel: +44 (0) 1489 578319 E-mail: [email protected] www.crewseekers.mainhost.co.uk Sea Gem International Rectory Road Broadstairs Kent CT10 1HG England Tel: 00 44 (0)1843 867960 E-mail: [email protected] RECRUITING AGENCIES All Departments Crew Unlimited c/o Reid Yacht Services 121 Beaumont Street Auckland New Zealand Tel: 649-309-0178 Fax: 649-307-0871 [email protected] charter & private yachts only Cruise Service International 601 Dundas Street West Box 24070 Whitby, Ontario LiN 8X8 Canada Fax: +1-905-430-4610 E-mail: [email protected]

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INTERNATIONAL CONCESSIONAIRES Cruise Service Center Limited 123 Warwick Road Banbury, Oxfordshire England OX16 2AR United Kingdom Tel: +44 1295 701 450 Fax: +44 1295 701 460 www.cruiseservicecenter.com online application CTI Bali Attn: Human Resources Dept. WP2 J1. Raya Sesetan No. 258 Denpasar Selatan 80233 Bali, Indonesia E-mail: [email protected] CTI Bangkok Attn: Human Resources Dept. WP2 2nd Floor Intira Bldg. 76/29 Soi Lungsuan Lumpini Patumwan, Bangkok Thailand 10330 E-mail: [email protected] CTI Jakarta Attn: Human Resources Dept. WP2 Lina Building 4th Floor J1. Rasuna Said Kav. B7 Kuningan – Jakarta 12920 Indonesia E-mail: [email protected] CTI London 207 Regent Street London, UK W1R 7DD Tel: +0207 734 9412 Fax: +0207 734 9414 CTI Manila Attn: Human Resources Dept. WP2 1963 San Marcelino St. 4th Floor CTI Singapore Attn: Human Resources Dept. WP2 52 Bayshore Road Suite 0702 Ruby Tower Singapore 469978 [email protected]

CTI Yogyakarta Attn: Human Resources Dept. WP2 Jalan Babadan, 497 Yogyakarta Indonesia E-mail: [email protected]

Die Tourismusschulen Klessheimer Str. 22 A-5071 Wals-Siezenheim Österreich Tel.: +43-662-851263-0 Fax: +43-662-851263-4

IHRM Informations GmbH (Hiring Partners for Peter Deilmann Line) Innsbrucker Bundesstr. 47a A-5020 Salzburg Austria Tel: +43-662-886711 www.ihrm.at International Services BP 23 91250 Street Germain Les Corbeils France [email protected] www.internationaservices.fr online application only Proship Entertainment Attn: Caroline or Suzanne 5253 Decarie Blvd Suite 308 Montreal, Quebec H3W 3CZ Canada Tel: 1-888-477-6744 [email protected] www.proship.com Sealife Crewing Services, Ltd. Attn: Ms. Sarah Buckley 19-23 Canute Road Southampton SO14 3FJ Hampshire United Kingdom Tel: 44 2380 223546 Fax: 44 2380 228446 www.cruise-community.com VIP International 17 Charing Cross Road GB-London WC2 OEP England Tel: 44 (0) 20 7930 0541 Fax: 44 (0) 20 7930 2860 E-mail: [email protected] www.vipinternational.co.uk Worldwide Recruiting Agency Georgstr.48 D-30159 Hanover, Germany Tel: +49-511-368893 Fax: +49-511-327273

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Jim Ross, experienced cruise industry veteran, has been in the business since graduating from California State University, Chico, California in 1994. Jim’s book, 2004 Cruise Line Employment Manual, is catalogued from innumerable hours of research and his experiences in the Purser and Entertainment Departments. It is intended for the novice and experienced applicants. It is a must read for United States and International cruise lines’ onboard/shipboard job applicants. The manual includes: resumes and cover letters, job descriptions, cruise line profiles, concessionaires, recruiting agencies, application forms, interview techniques, shipboard information and more. Jim states, "I’m really proud of my sixth edition, 2004 Cruise Line Employment Manual, and the feedback from those who have gained employment by purchasing my Manual; beginning with the novice to the cruise line industry veteran.” Jim’s Tips on how to get that first shipboard job: "The key is information. You have to know how to present yourself for any specific position; this involves a carefully prepared resume, job description knowledge, cruise line industry information, salary expectation, etc. Most importantly, to whom and where to send your resume. Contacts! All of this is covered in my new 2004 Cruise Line Employment Manual. This information will guide you step-by-step and open the right doors.” Remember Jim’s advice, “Don’t Give Up, Keep Trying” and you will get that job.

CRUISE ROSS, LLC “2004 CRUISE LINE EMPLOYMENT MANUAL” ©